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GET PAID FOR VEHICLE SCANS PAGE 63
4 STEPS FOR EFFECTIVE SOCIAL MEDIA PAGE 27
Image is Everything Chad Kiffe of Berli’s Body & Fine Auto Finishes in Pflugerville, Texas, keeps close tabs on his online reputation
USE LENGTH OF RENTAL DATA TO DRIVE PERFORMANCE PAGE 49
MIKE ANDERSON’S PARTS PROCUREMENT SOLUTION PAGE 29
DEFEND YOUR REPUTATION How two shops turned negative online reviewers into raving fans PAGE 56
An in-depth look at the impact of OE certifications PAGE 34
AUGUST 2016 // FENDERBENDER.COM