Ratchet+Wrench - February 2020

Page 1

02.20

STRATEGIES & INSPIRATION FOR AUTO CARE SUCCESS

MANAGE YOUR STRESS PAGE 49

BECOME A REFERRAL MAGNET PAGE 50

IS IT TIME TO ADD A PARTS SPECIALIST?

PAGE 54

STOKES

GET OUT OF YOUR RUT

Servant Leader

Brin Kline has mastered the art of adapting his leadership style to Assured Auto Works’ staff.

PAGE 66

LEADER THE DIFFER ENTIATED

The secret to better leadership? Treating others the way they want to be treated PAGE 36

02.20 / R+W / 1


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Ratchet+Wrench - February 2020 by EndeavorBusinessMedia-VehicleRepairGroup - Issuu