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. Small compact size
. Fits in tight areas
. Quiet performance
. Upper and lower inlets
. Attractive appliance-style design
The Unified Group hosted its 2024 Annual Meeting and Owners’ Forum in Punta Cana, Dominican Republic, providing attendees with an experience as enjoyable as it was productive. The group discussions, presentations and networking provided valuable insights, and the Caribbean setting offered peaceful vacation vibes at the end of each day.
Gary Griffin of B&I Contractors (Fort Myers, Florida) kicked off day one as the master of ceremonies. A major highlight on the first morning included the unveiling of the Unified Group’s Core Values, which will be emphasized and incorporated into all meetings moving forward. After this, Stacy Shiflet of Blauch Brothers Mechanical Contractors (Harrisonburg, Virginia) gave a presentation on fraud awareness and rationalization, focusing on identifying potential red flags and understanding the importance of vigilance in protecting organizations.
“Being new, all of it was a highlight,” said Danielle Lang of Glassman Corporation (Hays, Kansas). “It was apparent from day one that this is a group that’s dedicated to making everyone feel welcome and comfortable to share their ideas and thoughts.”
Many Unified Group members visited
each other’s businesses in the past year. Gary Myers of Intech Mechanical (Roseville, California) shared valuable takeaways from these visits, highlighting the connections and collaborations within the group.
“I love seeing these visits posted on social media and seeing them shared in the newsletter,” said Garrett Alstrup of Legacy Mechanical, Denver, Colorado. “I personally have had great takeaways from our visit with Gary Myers.”
The next day began with recaps of all 2024 Unified Group forums followed by a panel discussion on company culture and core values. Panelists discussed what they’re doing to build successful company cultures and how their organizations show employee appreciation. Afterward, members split into smaller groups for a strategic plan breakout.
“The breakout table discussions are always enriching,” said Pansy Romo of Intech Mechanical. “The diversity of experience across the groups of table attendees is priceless.”
On the final day of meetings, members showcased tactics or technologies that’ve made a positive impact on their businesses. Mike Kerner of Cox-Powell Corporation,
Williamsburg, Virginia shared his experiences working with XOi technologies, Alstrup gave a presentation on BuildOps and Carol Duncan of General Sheet Metal, Clackamas, Oregon spoke on open book management.
The Unified Group’s 2024 Annual Meeting gave members fresh ideas, strengthened connections and a renewed sense of unity.
“One of the many great things about this group is that when you share one of your challenges, the other people at the table get very engaged to help you with solutions, with as much care and consideration as if it was their own company,” said Kevin Cowley of Mechanical Service and Systems, Inc., Salt Lake City, Utah.
This culture of collaboration is what makes the Unified Group such a valuable resource, and every year a member organization is honored for their outstanding contributions to the Unified Group with the Making the Difference Award.
Air Controls, of Billings, Montana received the 2024 Making the Difference Award for their exemplary leadership, engagement and support.
In the past year, Air Controls actively participated in every Unified Group meeting, with 17 of the company’s representatives attending in total. Their team is actively engaged in essentially every aspect of the Unified Group, providing valuable support and insight through panel discussions, webinars, email Q&As and member visits. The company has been a Unified Group member for 19 years.
Paul Gosserand, president of CMC Corporate Solutions (Baton Rouge, Louisiana) said Air Controls was “a great choice,” and added he was thankful for all the company and its president, Chris Schaff does to support the Unified Group.
“I feel honored to be a part of this amazing company, and I’m proud of my father (Chris Schaff) and of everyone on the team back home,” said Air Controls representative Tyler Schaff.
The Making the Difference Award celebrates the recipient’s commitment to
excellence and sets an example for others to follow, encouraging collaboration, support and continuous improvement in the Unified Group. Upcoming Unified Group forums include Service Management, BIM/ Prefab and Small/Special Projects. If you’re interested in attending a forum or becoming a member, contact Janet Kelleher at KelleherJ@TheUnifiedGroup.com.
Formed in 1998, The Unified Group is an organization of the leading independent HVAC commercial contractors in the industry. For more information, visit www. theunifiedgroup.com.
MOUNT LAUREL, NJ The National Air Duct Cleaners Association (NADCA), which claims to be the global authority on HVAC cleaning standards, issued an “urgent” warning on November 18, to the global air duct cleaning industry regarding a severe and malicious case of trademark fraud. An individual affiliated with a NADCA Regular Member Company in the United Arab Emirates (UAE) has fraudulently trademarked the NADCA name in the UAE and is operating under the misleading title “NADCA Systems.” NADCA asserts that this individual is promoting a fraudulent certification program that falsely claims affiliation with NADCA. These certifications, marketed through nadcasystems.com, are completely illegitimate, providing no recognized credentials. Professionals who trust this program are being deceived, and their businesses and reputations are at risk.
NADCA CEO Jodi Araujo, CEM, warns, “This program provides no legitimate credentials, and they are outright robbing professionals in our industry by falsely suggesting that this certification is officially recognized by NADCA.”
Araujo adds, “These actions are a flagrant betrayal of trustand a direct assault on the reputation and standards of the air duct cleaning community. This individual’s actions are a blatant violation of NADCA’s trademark rights and Code of Ethics.By misusing the NADCA logo and falsely associating their fraudulent program and equipment with the organization, they
are undermining the high standards NADCA has established over itsdecades of leadership.”
NADCA does not certify or sell equipment and does not endorse individuals or companies. Any use of the NADCA logo on such items is fraudulent. The organization urges professionals to work only with NADCA-approved Associate Members who
adhere to NADCA’s strict Code of Ethics, ensuring trustworthy and ethical business practices. ADCA called on industry professionals and media outlets to help spread the word about this fraudulent activity. If you have encountered “NADCA Systems” or any of their materials, or if you suspect fraudulent activity, please contact NADCA immediately. www.NADCA.com
Allied Air Enterprises has redesigned the Pro Series™ for the Armstrong Air and AirEase brands to accommodate the Low-GWP refrigerant transition. This includes a newly designed cabinet and several benefits for dealers and consumers. The new Pro Series™ A7AC22V Air Conditioner and A7CP21V Heat Pump units deliver targeted comfort when consumers need it, especially when it’s paired with the Comfort Sync A3 Thermostat for unprecedented control and energy savings. The heat pump’s state-of-the-art cold climate technology offers high performance heating down to 5F before auxiliary heat turns on. And, the new 22 SEER2 air conditioner helps keep cooling costs low during hot weather.
The airH2O Yutaki M Air-to-Water Heat Pump by Hitachi is engineered to deliver efficient, decarbonized comfort heating and cooling and domestic hot water all within a space-saving, self-contained design. Available in 3- and 4-ton capacities, the Yutaki M features an industry-leading vapor injection compressor that enables the air-to-water heat pump to achieve up to 140F in outdoor conditions as low as -4F, making it a perfect option for warm and cold climates.
The Yutaki M utilizes the lowGWP refrigerant, R32, to reduce emissions. Safety and indoor air quality are maximized thanks to the system’s innovative monobloc design. Leveraging a closed-loop circuit, the refrigerant is factory-sealed within the outdoor unit eliminating the need for refrigerant handling, testing and the potential for leaks.
The new American Standard Gold 17 Heat Pump provides benefits from traditional staged equipment and fully variable speed systems. This heat pump offers higher efficiencies with up to 17.1 SEER rating and stronger capacity performance while being a universal system compatible with non-communicating equipment and 24V thermostats. It also includes the lower global warming potential R454B refrigerant and, when paired with an air handler or Furnace for a hybrid system, it meets many incentive requirements, including those for Cold Climate Heat Pumps, while offering reliable comfort that could lower your energy costs. With a quieter operation than a traditional 2-stage design, this heat pump has invertor technology, dampened vibration, and fan swept blades. In terms of serviceability, the American Standard Gold 17 Multi-Speed Heat Pump displays fault codes on the unit controller and features unit protections to prevent common field failures. americanstandardair.com
The first Bosch air-toair heat pump designed specifically for high efficiency heating in cold climates. This unit provides 100 percent heating capacity down to an outdoor temperature of 5° Fahrenheit (-15° Celsius) and will continue to operate even down to -13F (-25 Celsius), making it ideal for residential applications in colder climates throughout the U.S. and Canada. https://www.bosch-homecomfort.com/ us/en/residential/home/.
The Yutaki M offers unmatched flexibility thanks to a fully open, plug-and-play terminal board. Beyond heating and cooling a home’s air, it can power radiant floor heating, domestic hot water heating and even swimming pool heating—maximizing the value it offers homeowners, especially compared to maintaining and operating several heating systems. hitachiaircon.com
In the wake of the post-COVID era, indoor air quality has become more critical than ever. Studies show that indoor air can be 2 to 5 times more polluted than outdoor air.
Auroris has created the industry’s first, fully scalable ventilation solution. Auroris’s full line of HRV/ERV’s are complemented by add-on components to increase functionality that include the all new Smart IAQ Controller that can Monitor, Measure and Mitigate CO2, VOC’s as well as PM (particulate matter) 2.5. Plasmasphere purifies and enriches the incoming air with natural energy emulating nature’s defense/disinfection system, a system that has existed since the beginning of time.
We were guided by nature in the creation of the most pristine indoor air experience. We essentially turned the inside out to make our indoors as safe as the outdoors,” said Patrick Kehoe.
Auroris Inc.™, a sister company of ECO Earth Sciences Inc., is committed to the advancement of Indoor Air Quality where health, vitality and safety are paramount, and the quality of the
Get your own interactive toolkit to help spread the word about HVACR!
Are you looking for a unique way to engage with your local community? Share The Air Came To A Stop children’s book with employees, colleagues and customers to help young people learn about the important heroes of the HVACR industry.
Author Ryan Kiscaden’s colorful second book in the Next Up Trades series introduces kids to a refreshing set of heroes, HVACR team Gomer Gopher and Drafty Giraffe! Discover how they come to the rescue in a fun and educational story aimed at children ages 4-10. Also available in Spanish!
“We hope this book piques the interest of our youngest members of society … they too might think about pursuing such an important and rewarding career.”
air we experience rivals that found only in the most pristine natural environments.
Technologies developed by ECO Earth Sciences Inc. have been used the world over. Clients include many from the Private Sector, multiple branches of the Military of both the United States and Canada and over 300 government agencies and institutions on four continents. auroris.org
From Fellowes comes Array, a breakthrough solution that improves indoor air quality faster and more efficiently than ever before. Array uses its proprietary technology to combine the benefits of H13 True HEPA filtration, a full suite of indoor air quality sensors and monitoring with real-time data to monitor, track, and improve building-wide air. Array is the first system of its kind, where networked air purifiers and commercial HVAC work in complementary harmony throughout your entire space.
Fellowes’ patented EnviroSmart+™ Technology continuously monitors the environment for changes in occupancy density and conditions of the space and automatically adjusts units to ramp up or down to address a change in contaminants. Array units are also equipped with the unique ability to work in tandem, creating a coordinated response across an area to automatically clean the air more efficiently than standalone units.
A second Fellowes product is Fellowes ® Array ™ Recess AR1 UV-C indoor air quality solution, a cutting-edge unit that
employs Ultraviolet-C light disinfection to eliminate airborne allergens, viruses, and bacteria. This unit is an ideal addition to an IAQ system for areas where occupants may have compromised immune systems or anywhere there is a high risk of airborne disease, leading them to seek to inactivate pathogens, such as nurses stations within schools, daycare centers, fitness centers, and assisted living facilities. fellowes.com/air
NIBCO PressACR patented fittings are high-strength copper connections that meet the rigorous demands of air conditioning and refrigeration applications. NIBCO Press ACR fittings are designed, engineered and built in America at the NIBCO copper foundry in Stuarts Draft, Va.
Sporlan developed a solenoid shur-off valve for use with flammable refrigerants. This tight-seating valve meets the requirements under UL 60335-2-879. The Sporlan shut-off valve is simply controlled and closes securely under no-flow conditions. This Sporlan valve allows contractors to develop new systems that utilize flammable refrigerants safely. parker. com/us/en/divisions/sporlan-division
Record ’s patented valve core is for use with low-GWP impact gases, such as HC gas like propane (R290 and R600), HFC gas (R32) and HFO (R1234ze and R1234yf). The patent consists in using a special HNBR seal gasket and a particulr shape of the valve to achieve great anti-leakage performance at extreme temperatures and pressures. recordspa.it/en/
Choice Manufactured Parts produces appliance and HVAC replacement parts. The HV074 is a universal dump/purge valve kit built with the service technician in mind. It can be mounted and rotated in various configurations using the included snapon brackets and locking pin. It is available in a 120V or 240V option. choicemfgparts.com
Copeland ’s A-Series of thermostatic expansion valves is used for heat pump, air conditioning, food services and commercial applications. Features include:
Stainless steel power element prevents corrosion and valve failure; hermetic, leak-free construction; compact size that allows installation in limited spaces; mass spectrometer tested to ensure less than 0.10 oz/year external leakage rate; internal check available for heat pump applications; bleed type for pressure equalization available. copeland.com
RLS invented the HVACR press fitting, and offers a full-line of fittings, tools & accessories that allow contractors to safely complete jobs without the flame associated with traditional methods. With over 20-million pieces installed across the globe and a 15-year limited warranty, RLS’s proven reliability allows contractors to complete jobs in 50% less time, reducing labor costs and minimizing risk. Pros choose RLS when it counts, field proven since 2015. rapidlockingsystem.com
Our full line of single and multi-zone systems includes a wide variety of highly reliable, ductless mini split units and multi-position air handling units (MPAHUs). Each one is loaded with standard features and backed by exceptional service usually reserved for premier product lines.
With cutting edge inverter technology, our new MPAH system combines our compact side discharge outdoor units with a modular design indoor unit. The result: high efficiency, space saving, quiet systems that allow for multiple installation options. Let Westinghouse take your business to a whole new level.
For more information on how you can become a Westinghouse distributor, please contact Sales@WestinghouseAC-USA.com. www.WestinghouseAC-USA.com
ATLANTA, Ga.—Design Air, a Milwaukee-based HVAC distributor, in partnership with Rheem, recently donated $100,000 of state-ofthe-art heating and cooling systems to Milwaukee Area Technical College (MATC). On Tuesday, Dec. 3, MATC faculty and students, along with representatives from Design Air, Rheem and Capital Heating, Cooling and Electric, the installation partner, gathered to commemorate the donation and the impact the equipment will have when training Wisconsin’s skilled trade community.
Wisconsin’s largest technical college and one of the most diverse two-year institutions in the Midwest, Milwaukee Area Technical College is a key driver of southeastern Wisconsin’s economy and has provided innovative education in the region since 1912. Nearly
“Today, we are honored to support the next generation of Milwaukee’s skilled tradespeople to help them learn and grow,” said Jeremy Wiernasz, president of Design Air.
28,000 students per year attend the college’s four campuses and community-based sites or learn online.
“Today, we are honored to support the next generation of Milwaukee’s skilled tradespeople to help them learn and grow,” said Jeremy Wiernasz, president of Design Air. “Design Air’s donation of Rheem’s top-tier products further reinforces our commitment to providing the trades in Wisconsin with the best educational resources available.”
Students in MATC’s HVACR Refrigeration, Air Conditioning and Heating Service Technician program joined a ribbon-cutting ceremony and equipment demonstration at the college’s Oak Creek campus. Notable attendees included:
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• Laura Bray, vice president, college advancement and external communications, MATC, and executive director, MATC Foundation Inc.
• Jeremy Wiernasz, president, Design Air
• Jason Fox, owner, Capital Heating, Cooling and Electric
• Dr. Phillip King, executive vice president, student success, MATC
• Dr. Doni Bartley, HVACR instructor and department chair, MATC.
“Like MATC, Rheem is deeply committed to investing in the next generation of skilled trade technicians. It is more important now than ever to find and attract new talent to address the current shortage facing our country,” said Jose De La Portilla, senior manager of education and training at Rheem. “High-quality training is essential for developing a pipeline of skilled technicians who are not only expertly trained but also well-informed about the rewarding career opportunities available to them.”
The six donated Rheem units are heat pumps, coupled with high efficiency gas-filled furnaces, ensuring students are learning on the newest electrification technology available. Capital Heating, Cooling and Electric, a Menomonee Falls, Wisconsin-based contractor, provided installation, labor and additional materials to complete the transaction. Additionally, the HVAC installation was supervised by a MATC graduate.
“I take great pride that an MATC graduate supervised the installation of these units,” said Dr. Doni Bartley, HVACR instructor and department chair, MATC. “It’s a testament that the instruction students are receiving will result in careers where they earn family-sustaining wages. This is a proud moment.”
WALLER, Texas—The Houston Astros and Daikin Comfort Technologies North America, Inc. announced an agreement on a 15-year, exclusive naming-rights partnership that brands the home of the Astros as Daikin Park.
The agreement, effective January 1, 2025, will run through the 2039 season, and includes official naming rights, other partnership
benefits, and giving back to the Greater Houston community through educational programming and youth sports development in underserved communities.
Daikin constructed and operates a 4.2 million square-foot campus, the largest HVAC manufacturing facility in North America (Daikin Texas Technology Park), located in Waller, Texas, a part of the Greater Houston community. Daikin provides jobs for approximately 10,000 people in the Greater Houston area.
In addition to Daikin products, the company also provides Goodman, Amana®, and Quietflex brand products, three of the most well-known and respected brands for HVAC in North America.
“We are excited to be partnering with Daikin for our ballpark’s naming rights,” said Jim Crane, Owner and Chairman of the Houston Astros. “Daikin is an international company that proudly calls the Greater Houston area its North American home. The Houston Astros and Daikin share the same values, a commitment to excellence and a desire to give back to our local community. As we celebrate the 25th anniversary of this ballpark in 2025, I am proud to have Daikin alongside us to create even more special memories for our fans now and in the future.”
“Daikin is a well-known brand all over the world and enjoys a reputation for innovative quality products and outstanding customer service,” said Satoru Akama, President and Chief Executive Officer, Daikin Comfort Technologies North America, Inc. “We are thrilled to partner with the Houston Astros in building a premier position based on our shared values of excellence, in both sports and community leadership.”
“The Astros are the pride of Houston, an organization that has built resiliency in hard times, and have succeeded to be a winning team. The coming together of both our organizations is a symbol of our love for our hometown and the communities of the Greater Houston area,” said Takayuki “Taka” Inoue, Executive Vice President and Chief Sales and Marketing Officer, Daikin Comfort Technologies North America, Inc.
Through this partnership, MLB audiences in markets around the world will begin to see the reputation Daikin has built over the last 100 years and their commitment to excellence.
Daikin has invested more than $1 billion in the Houston area, including more than $500 million in building Daikin Texas Technology Park. Also, in August 2024, Daikin launched an initiative with the City of Houston to equip low-to-moderate income homes with advanced air conditioning and heating solutions, providing more comfort and energy efficiency for homeowners. Daikin is always looking for new ways to support their community and to create innovative technologies, with an unwavering commitment to making sustainable and responsible choices.
“Daikin fit all of the criteria we set out to find in a naming rights partner,” said Matt Brand, Senior Vice President, Corporate Partnerships and Special Events, Houston Astros. “Their name and reputation fit our iconic downtown Houston home, and their values mesh perfectly with those of the Astros. We are grateful
Satoru Akama, left, President and Chief Executive Officer, Daikin Comfort Technologies North America, Inc., and Jim Crane, Owner and Chairman, Houston Astros, announce new stadium naming rights partnership on the infield of Daikin Park, Houston.
to partner with the entire Daikin team and to help them succeed in their business goals. Daikin Park will be a special place for our fans for many years to come.”
The partnership between the Astros and Daikin will enable the franchise to continue to invest in stadium amenities, as the organization is always looking to improve and make the gameday experience better for all fans. The partnership also includes community initiatives aimed at continuing and creating deep connections between the Astros, Daikin and the Houston community.
The stadium had been named Minute Maid Park since 2002. Minute Maid will continue to be a partner of the Houston Astros through 2029.
“We want to thank Minute Maid and The Coca-Cola Company for their longstanding commitment to our ballpark,” said Jim Crane, Owner and Chairman of the Houston Astros. “Minute Maid came on board at a very critical time in our history and we are thrilled they will continue to remain a partner of the Astros for many years to come.”
The first game at Daikin Park will be played on Monday, March 24, 2025 as the Astros host Triple-A affiliate Sugar Land in an exhibition game. The Astros will then open the 2025 regular MLB season on Thursday, March 27, 2025 at 3:10 p.m. against the New York Mets at Daikin Park.
ANCHORAGE, Alaska—The Consortium for Advanced Heat Pump Research, the ground breaking partnership between LG Electronics Inc. (LG) and the University of Alaska Anchorage (UAA), has opened state-of-the-art, real-world-simulated labs to conduct comprehensive studies on cold-climate heat pump HVAC solutions.
LG and university researchers will conduct studies in two dedicated cold climate heat pump labs located in Anchorage and Fairbanks. These facilities are configured to replicate home environments, enabling a realistic and practical approach to heat pump research. The labs will utilize a variety of LG’s cutting-edge HVAC solutions, including both ducted and duct-free indoor and outdoor units, to assist in the research.
The Cold Climate Heat Pump Labs in Alaska will leverage LG’s cutting-edge heat pump technology to deliver region-specific comfort solutions designed to reduce dependence on fossil-fuel secondary heating sources. In fact, the Anchorage and Fairbanks labs are committed to further enhancing the capabilities of airsource heat pumps to be the primary source of heating in ambient temperatures as low as -40 degrees Fahrenheit.
The LG Residential Cold Climate Heat Pump, which was just awarded the 2025 AHR Innovation Award in the Sustainable Solutions category, underscores the company’s ongoing research and development efforts for products under cold conditions.
“The research conducted between LG Electronics and UAA will provide ground-breaking insight into heat pump technology to create the best performing, most energy efficient solutions possible,” said University of Alaska Anchorage Chancellor Sean
Parnell. “We’re proud to bring this cornerstone of our university to the HVAC market with LG.”
The consortium partnership between LG and UAA, launched a year ago, brings together LG experts, university researchers, local industry and government agencies to drive market transformation through research on heat pump technology and electrification. The new labs christened this week will showcase the breadth of LG’s HVAC product capabilities in heating and cooling, setting new benchmarks for energy efficiency.
AHR Expo endorsing associations provide observations related to HVACR industry trends and issues.
The AHR Industry Trend Report serves career diversity, designed to bridge the differences and offer thoughtful connection points regarding the industry’s current state ahead of the Orlando event. Each year before this event, AHR Exposition’s endorsing associations provide a comprehensive view of the many roles within the industry, highlighting relevant discussion topics as tens of thousands of HVACR industry professionals prepare to meet in person. —AHR Expo Team
Steve Yurek/AHRI President/CEO
The transition from HFC refrigerants to their successors that began in 2011 is nearing completion and the industry is now working with regulators and NGOs to explore the feasibility and safety of moving to even lower-GWP refrigerants for some applications in the future. Our industry is also heavily involved in decarbonization efforts, both in the United States and around the world, always focused on economic viability as well as technological feasibility. Other issues on our radar include increasing state efforts to regulate PFAS chemicals
and plastics and packaging, as well as to implement extended producer responsibility programs.
Another hot topic is implementation of the tax credits contained in the Inflation Reduction Act - we await final guidance from the Treasury Department on that (as of September 2024).
The one major shift would likely be the discussion of A3 refrigerants in residential applications.
Our industry around the world is strong and innovative. Our member companies manufacture quality, reliable products and equipment that are essential to the health, wellbeing, and productivity of customers around the world.
M. Dennis Knight/President
The HVACR industry is rapidly expanding and plays a crucial role in addressing human health and the climate crisis through sustainable building practices. Despite this, we face a significant challenge in attracting new talent. Senior engineers and building scientists are aging out of the workforce, taking with them valuable expertise, yet not enough younger individuals are stepping in to fill their shoes. This disconnect largely stems from a perception problem.
Our industry’s vision—creating energy-efficient, healthy, and carbon-neutral buildings—must be more effectively communicated. Young people seek meaningful and purpose driven careers, and the HVACR industry has the potential to fulfill these desires. We need to demonstrate how our work directly impacts indoor environmental quality, climate action, and sustainable development. By showcasing the real-world impact and future possibilities of our industry, we can inspire the next generation to pursue careers that contribute to a healthier planet and better quality of life for all.
Building Decarbonization: ASHRAE’s goal is to achieving net zero GHG emissions in operation for all new buildings by 2030. We have held global summits on building decarbonization in Washington, DC, Madrid, Spain, Athens, Greece, Delhi, India
and have one coming up later this fall focused on high rise buildings in New York City, NY. The Center of Excellence for Building Decarbonization (CEBD) is producing 14 guidelines and a Standard that will allow carbon emissions by buildings to quantified, accounted for and reported consistently around the world.
Rapid advancements in technology and AI, along with a focus on sustainability, energy efficiency, and resilient building systems, are driving innovation in the HVACR industry at an unprecedented pace. However, this progress also brings a pressing need for skilled professionals. By combining technological power with human creativity, both experienced professionals and new talent can work together to shape the future of our industry.
Workforce Development: ASHRAE members are collaborating on a grassroots campaign to educate others about our industry’s role and contributions. We will promote the current work and future opportunities in HVACR that will impact indoor environmental quality, climate change and sustainable development for all humanity. This work will have an even more significant impact as the world’s population grows from 8 billion today to 9.7 billion in 2050. We are sharing new tools and resources that our members can tailor to include their own personal stories, observations, passions and motivations.
Jeremy Johnson, board member; Al Lapera, education committee member
Today the HVACR industry is strong and prosperous. Advances in technology still continue to be the most exciting and challenging part of the industry. An overarching trend toward decarbonization and electrification of buildings will mean that commissioning and energy management are even more of a focus. The everchanging landscape requires those in the industry to constantly be learning, growing, and adapting while still maintaining the fundamentals of the HVACR industry.”
Increasing Complexity: With developments in software systems, hardware, and artificial intelligence, the industry is becoming more complex. Long-term changes in the industry will challenge not only those who currently service and maintain systems, but also will require advanced thinking in design and engineering.
Greg Walker, CEO
In recent years, the industry has shifted from traditional systems to more integrated, intelligent solutions. This change is driven by the need for greater efficiency, reduced environmental impact, and the growing demand for connected, data-driven building management.
Smart Building Integration: The seamless incorporation of HVACR systems into smart building platforms, enabling more efficient, automated control and monitoring.
Indoor Air Quality (IAQ): A heightened focus on IAQ, driven by post-pandemic health concerns, is leading to innovations in
with no quit.
Like a champion braving the cold, Fujitsu AIRSTAGE heat pumps deliver unwavering performance that won't quit, no matter what the temperature.
When facing off against extreme temps, our heat pumps deliver a power-play of innovation, performance and reliability. Thanks to advanced engineering, our systems consistently deliver best-in-class heating performance in subzero temperatures. Plus, no matter how cold it gets, they won't shut off. Unlike other heat pumps, our proprietary refrigerant system has no lockout temperature in heating mode, so your customers get all-star performance, year-round. For performance and reliability in subzero temps… the edge goes to AIRSTAGE.
Regulation updates:
Decarbonization / Electrification / New standards with quicker onboarding / Commissioning /Energy management
The built environment is evolving:
AI and controls / Energy efficiency, sustainability and smart technology / Automation / IoT and data analytics / Cybersecurity and BA systems
Supply chain
A2L transition / Compliance requirements / Incentive programs
Workforce and training
The need for a strong and skilled workforce / Revitalizing a focus on HVACR career paths / Promoting the career opportunities within the trades
Product adoption
Heat pumps / Hybrid solutions / Building automation systems / SaaS platforms
Expansion, growth and meeting demand
Managing multiple areas of growth within the industry / Educating first the workforce, and secondly the end user / Cutting edge technology and environmental responsibility / Attracting, onboarding and training
ventilation, filtration, and real-time air quality monitoring.
Energy Efficiency and Sustainability:
The push for net-zero energy buildings is putting pressure on HVACR systems to be more energy-efficient and environmentally friendly, with an emphasis on heat pumps, advanced refrigerants, and renewable energy integration.
IoT and Data Analytics: Leveraging IoT and advanced data analytics to optimize HVACR performance, predict maintenance needs, and enhance system longevity. Resilience and Adaptability: As climate change intensifies, there’s a growing demand for HVACR systems that can adapt to extreme weather conditions
and ensure reliable operation in diverse environments.
The drive towards sustainability and decarbonization is a critical challenge as the industry faces increasing pressure to reduce carbon emissions, adopt lowGWP refrigerants, and enhance energy efficiency. This shift demands not only technological innovation but also significant investments in research, development, and workforce training to ensure that HVACR systems can meet stringent environmental standards without compromising performance.
Simultaneously, the integration of HVACR systems with smart technologies presents another pressing issue. The need for seamless interoperability across different devices and platforms in smart buildings is crucial for maximizing energy efficiency, improving indoor air quality, and enhancing overall building performance. As more buildings and homes incorporate smart systems, ensuring that HVACR technologies can effectively communicate and function within these environments is essential for the future of the industry.
One area that is being closely monitored is the evolving regulatory landscape, particularly concerning refrigerant regulations and energy efficiency standards. Staying compliant with these regulations while maintaining system performance and cost-effectiveness is a significant concern for industry stakeholders. The impact of climate change on HVACR system design and operation, including the need for more resilient and adaptable systems, is also a critical issue on the radar.
Dominick Guarino, CEO
We can no longer rely on rules of thumb and cheap testing instruments to set up or service systems.
We have to step up and technicians need to get the right training and tools to do the job right.
Greater focus on testing and verification of newer systems, especially with inverter
technology. Much training and instrument upgrades are needed.
With all of the challenges we’re facing we must focus more on industry training. Not just through trade schools, but advanced training for the existing workforce.
• We have a shrinking workforce and not enough support for contractor training by manufacturers and distributors.
• Contractors who embrace new technologies and increase tech training and invest in better tools will win.
• A challenge is the next transition to zero GWP refrigerants and everything that comes with that.
• Better testing software and instruments will help move our industry forward.
• We are discussing tools and software to help service and install systems better, faster and more accurately.
In the near term, getting technicians comfortable with new products will be important. However, the long-term plan should be to develop a consistent, consensusdriven and realistic vision of regulatory requirements ensuring products and installations can meet consumer needs in a practical and economically viable form without eliminating certain consumers from the market.
Our nation’s energy portfolio must remain diverse as we transition to less carbon-intensive solutions. Regulatory changes to consumer water heaters, furnaces, and boilers are concerning to our members, who cite increased costs to convert to these new products particularly when retrofits are necessary to accommodate those products.
Decarbonization: Certain states, specifically New York, California, and Massachusetts continue to take a more aggressive posture toward energy
decarbonization policies. PHCC continues to work with industry stakeholders to identify ideal solutions and understand consumer impacts of federal and state decarbonization policies.
Heat pumps: PHCC is working to position its members as the primary professional resource in their markets for heat pump technology. As the heat pump market matures, PHCC remains optimistic that heat pump technologies will remain accessible to all consumers.
Refrigerant and Regulation Issues: The AIM Act instructed EPA to ensure competent personnel are doing this work. PHCC strongly supports stronger enforcement of licensing and certification requirements to ensure safe and optimal performance of advanced heating and cooling systems.
Workforce: PHCC continues to advocate for a robust federal workforce funding framework that provides avenues for younger workers to seek careers in the skilled trades such as plumbing and HVAC.
Workforce Innovation and Opportunities Act (WIOA) grants provide sufficient funds for employers to educate the next generation of plumbing and HVAC professionals.
Perkins Career and Technical Education (Perkins CTE) provides funding for secondary schools to introduce students to skilled trades. PHCC supports funneling Pell Grants to short-term in-demand job
training that will be particularly beneficial to those seeking work in HVAC.
Pressing Issues: There are many “unknowns” in implementation of HOMES and HEARS rebate programs, in addition to 179D tax incentives. As a national association, it requires a lot of bandwidth to keep track of each state’s program developments, and communicate those
developments to our state chapters and members. Contractors are particularly concerned about how rebates will work and whether they will be fully compensated by the time work starts, how long they will have to wait to receive compensation, how long a homeowner will have to wait to have work performed, and whether the rebate will be sufficient to offset costs.
The EC-1U-DV brings the performance of our EC-1-DV Series of mini-split condensate pump to a slim undermount unit that installs easily and neatly underneath equipment. Built for reliable and quiet operation, the automatic condensate removal system works continuously to remove water from any ductless mini-split air conditioner evaporative coil when gravity-feed drainage is not possible or practical.
WESTPORT, Conn., Oct. 24, 2024—The AHR Expo (International AirConditioning, Heating, Refrigerating Exposition) today announced the winners of the 2025 AHR Expo Innovation Awards. Winners are chosen annually in ten industry categories, representing the most innovative products and technologies in the market.
The Innovation Awards draw hundreds of manufacturers to enter breakthrough designs for new and never before seen solutions or improvements upon existing products and technologies. All entries are reviewed and selected by a panel of third-party judges made up of distinguished ASHRAE members.
AERCO CFR
CFR is the world’s first stainless steel condensing boiler that can be installed in a Category I vent, making it an ideal solution for the commercial retrofit market. It delivers energy savings, reliable performance, and cost-saving installation flexibility in a compact footprint to cost-effectively comply with local energy mandates. Booth 743
Conventional heat pumps suffer significant degradation in performance when confronted with temperatures below 0F (-17.8C), making them less reliable and efficient in cold climate regions. New heat pump products such as this innovation from LG have been developed to combat cold climate challenges, operating down to -31F (-35C). Booth 6643
PassiveLogic Sense
Nano
The Sense Nano is the first truly wireless sensor— communicating via Bluetooth mesh, while extracting its operating energy from the surrounding environment. Say goodbye to battery replacements. Installing in 15 seconds, it fits in the palm of your hand. And it packs a punch with seven sensors inside a 45mm diameter ring. Booths 1191 & 1391
Distech Controls Eclypse Facilities
Eclypse Facilities is a game-changer for system integrators, equipment manufacturers and leading digital partners who can leverage unparalleled openness and interoperability with Eclypse controllers to deliver advanced digital services. Buildings implementing Eclypse ensure the highest occupant satisfaction, equipment performance and minimal operational costs to maintain the highest asset value. Booth 781
The Radiant Professionals Alliance’s (RPA) free interactive Building Efficiency System Tool™ 6.2 (BEST 6.2), revolutionizes HVAC system efficiency comparison. BEST Software is held by Taco (which has control over the content and function thereof).
The Software is copyrighted and protected by United States copyright laws and international treaty provisions. Booth 2175
Climate Controls
Group EnviroKIT
The EnviroKIT™ is a quick, simple, and budgetfriendly solution for restoring vertical stack fan coil unit performance. Sustainably replace aging components in just a few hours per room without drywall demolition. Ideal for the hospitality industry, this kitted solution improves cooling performance of fan coils with minimal room downtime. Booth 3927
Rosenberg has developed 23 models of I-Series fans, ranging from 355MM to 630MM.
The high-efficiency, high-volume I-impeller features five backward-curved, hollow-profiled, airfoil section aluminum blades, with efficiency-optimized circumferential diffusers. The new impeller can increase efficiencies up to 11%, while reducing noise levels by more than half compared to older impellers. Booth 5751
ECM CIRCULATOR PUMPS
HIGH-EFFICIENCY BOILERS
ELECTRIC KICKSPACE HEATERS
ELECTRIC ZONE VALVES
Get fast access to the latest breakthroughs in heating, like ECM circulators, high-efficiency boilers, electric kickspace heaters, and electric zone valves. Use our new part finder tool, up-to-date with the latest information from manufacturers, to quickly track down the replacements – even obscure parts from discontinued units. You can also get clear, deconstructed looks at complicated systems with on-site 3D diagrams.
Fuel sources can vary from gas to oil to electric and beyond. We stock units and parts for all of them, so when it comes to a supplier, there’s only one source you need.
200,000+ Products | 450+ Brands | Fast Delivery The
The Grundfos HWR is the first high-efficiency, digitally connected circulator for domestic hot water recirculation systems. It is the most efficient circulator available, with a best-in-class energy rating of 215 from the Hydraulic Institute. The fully digital solution achieves advanced comfort with maximum water and energy savings. Booth 1808
The Danfoss BOCK HGX56 CO2 T compressor has been named the winner in the Refrigeration category. The BOCK HGX56 CO2 T, the latest Danfoss innovation for sustainable refrigeration, is a transcritical semi-hermetic CO2 (R744) compressor, ideal for industrial refrigeration, cold storage, ice sports facilities and heat pumps. The expansion to 6-cylinder capacity allows for a wider spread and faster uptake of large CO2 heat pumps and industrial refrigeration systems, along with lower system complexity and investment costs. Additional benefits of the increased capacity—up to 135 kW for cooling and 360 kW for heating—include greater efficiency and reliability, along with low noise and vibration, a compact and lightweight design, and a minimal oil carry-over rate. Learn about additional features and benefits during the show at Booth 1301.
The Opteon™ XL Suite of products consist of non-ozone depleting, low GWP, HFObased refrigerant blends developed for different applications, offering reduced environmental impact and high performance.
The Copeland YAW variable-speed scroll compressor platform is designed to support HVAC decarbonization by addressing the heating capacity challenges found in residential and commercial cold climate heat pump (CCHP) and water heating applications. Available in tonnage ranges for residential Daikin Applied Americas/Booth 2725
The Daikin VRV EMERION heat pump and heat recovery systems bring commercial facilities next-generation functionality, cloud connectivity and flexibility, with industry-leading performance. These systems are sustainable, regulatory compliant and leave more room for valuable leasable space. Daikin DHG series packaged rooftop units—featuring R-32 refrigerant and direct-drive technology—bring high-performance
efficiencies and robust reliability to light commercial applications with systems designed for easy installation, service and maintenance, with low operating costs.
From wireless modules to the most lightweight capture hood on the market, Evergreen Telemetry’s innovative tools have changed the industry standard. Owner and Inventor, Pete Secor and his team are dedicated to doubling the productivity of industrial technicians.
Lennox commercial is Introducing the all-new Lennox Rooftop Series—its most innovative and flexible product line designed with Low GWP refrigerant.
It all started with a problem noticed by a plumber. Today we continue to solve the water pumping challenges that contractors, distributors and homeowners face every day.
The Midea EVOX G3 Heat Pump System represents the latest in HVAC technology
The TotalSense Air Quality sensor is the most configurable air quality sensor available with any combination of ten sensors including Carbon Dioxide (CO2), Carbon Monoxide (CO), relative humidity (RH), temperature, occupancy detection (PIR), total volatile organic compounds (TVOC), Ozone (O3), particulate matter (PM), barometric pressure and ambient light. Booth 581
for residential applications, providing efficient heating and cooling across diverse climates, including extreme temperatures.
Regal Rexnord’s latest innovation in small frame ECM’s, the HILO and HILO MAXX family of motors and fan packs offer a robust, versatile design with a compact low profile form factor, IP66/67 ingress protection, universal voltage and multiple mounting options for flexible motor placement in a variety of Commercial Refrigeration applications within the Food Retail and Food Service vertical markets.
TITANMAX™ Digital Manifold provides fast and accurate measurements for refrigeration and A/C systems. The highresolution backlit touchscreen display erases the need for multi-function buttons and provides clear graphical and digital measurements. It also features internal data logging. Connect via Bluetooth® to the YJACK VIEW® App or measureQuick® App for further analysis.
Energy efficiency is essential to reaching net zero. It’s one of the easiest and most impactful ways to reduce carbon emissions – especially in buildings, which account for a big part of global energy use. With Grundfos smart pumps, you get the best of both worlds: advanced HVAC and water systems that deliver superior energy efficiency without compromising on comfort or performance. Our smart pumps collect and analyze data to optimize performance, uncover hidden energy savings, and reduce lifecycle costs. By automatically adjusting to real-time needs, you can significantly cut energy use and carbon emissions while ensuring reliability and comfort. Start your journey toward net zero with solutions designed to elevate your building’s efficiency.
Discover Grundfos solutions that suppor t the journey towards net zero at grundfos.com/CBS
The program offered by Trane and American Standard prepares military service members with HVAC skills and certifications.
HR Daily Advisor reported in November 2022 that career placement challenges affect about 200,000 veterans each year, for a variety of reasons (https://hrdailyadvisor.blr.com/2022/11/11/the-barriers-that-existfor-hiring-veterans/). But for the past three years, Trane and American Standard’s Trade Warriors Program has found success in preparing America’s service men and women for successful careers in HVAC.
First reported on by Contracting Business in 2022, The Trade Warriors Program is a hands-on, eight-week training program that provides participating military service members with the necessary skills and certifications to receive job placement in the field, helping ease their transition back into civilian life. Trade Warriors training takes place at two facilities with state-of-the-art training labs in Fort Liberty, North Carolina and Fort Cavazos, Texas. These facilities combine classroom instruction with hands-on learning labs, and feature air conditioners, gas furnaces, heat pumps, air handlers, and ductless equipment.
Trane and American report that 80% of these graduates have secured HVAC jobs, with the majority still thriving in their current positions.
“The Trade Warriors program aligns perfectly with Trane Technologies’ mission and values, which emphasize innovation, sustainability, and social responsibility.”
— Crystal Hyman
In 2024, the Trade Warriors program achieved several significant milestones. The program successfully graduated 114 students across 10 cohorts, reflecting its commitment to providing quality training and education. Notably, there was a 5% increase in the placement rate versus the historical average, demonstrating the program’s effectiveness in preparing students for the workforce. Additionally, the program expanded its support for graduates by partnering with Klein Tools, which provided additional tools and opportunities to soldiers upon graduation. In 2024, the program added 157 new dealers, further enhancing its reach and impact. A major highlight was the program becoming DoD SkillBridge-approved, which allows service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during their last 180 days of service.
Upon graduation, participants receive several industry-recognized certifications, including EPA, NATE (North American Technician Excellence), and the A2L Refrigerant Certification. Furthermore, the program helps integrate soft skills training and interview preparation to equip participants with essential interpersonal and interview skills.
Since its inception in the fall of 2021 more than 275 students have graduated from the Trade Warriors program. Sources for
“Our future goals for the Trade Warriors program include expanding its reach to more veterans and enhancing the training curriculum to keep pace with industry advancements. We aim to establish partnerships with more military bases and veteran organizations to increase awareness and participation,” said Crystal Hyman, Director, Dealer Experience for Trane Technologies’ Residential HVAC business. “Additionally, we plan to introduce additional certifications and specialized training modules to cater to emerging technologies and market needs. Ultimately, our
goal is to make the Trade Warriors program a model for veteran training and employment,” Hyman said.
Hyman told Contracting Business that returning soldiers gain a multitude of benefits from their training and certifications in the Trade Warriors program.
“First, they receive industry-recognized certifications that enhance their employability in the HVAC and related fields. Second, they acquire hands-on experience and technical skills that are directly applicable to their new careers. Additionally, the program offers networking opportunities, mentorship, and career guidance, which are crucial for a successful transition to civilian life. Ultimately, they gain confidence and a sense of purpose, knowing they have a clear path to a rewarding career,” Hyman concluded.
Trane Technologies provides extensive support to soldiers during their training in the Trade Warriors program. This includes personalized training plans, access to advanced learning laboratories, and experienced instructors who are experts in their fields. We also offer career counseling, resume building workshops, and interview preparation sessions to support readiness for the job market. Additionally, we provide a supportive community and mentorship from fellow veterans who have successfully transitioned into civilian roles, creating a network of support and encouragement.
Trane Technologies has established a robust partnership network with Trane and American Standard dealers in nearly every state to help Trade Warriors graduates find meaningful and rewarding employment in the HVAC industry. These strategic engagements help to address the HVAC technician shortage and support the growth and success of dealers’ businesses as they serve local communities. Graduates who accept positions with Trane or American Standard dealers enjoy several benefits, including:
• Pre-qualified Dealers: Participating dealers meet minimum salary requirements and benefits for military personnel.
• Faster Onboarding: Graduates are already trained on Trane and American Standard equipment.
• Continuing Education: Graduates can participate in ongoing education programs and training provided by local dealers.
• Access to Trane Technologies Learning Management System
• Opportunities for Career Advancement: Graduates have access to clear pathways for professional growth and leadership roles within the organization.
Additionally, upon graduation, participants receive several industry-recognized certifications, including:
• EPA Certification: A requirement for technicians who maintain, service, repair, or dispose of equipment that could release refrigerants into the atmosphere.
• NATE (North American Technician Excellence) Certification: The nation’s largest nonprofit certification
organization for HVAC and refrigeration technicians.
• A2L Refrigerant Certification: Provides technicians with training to handle mildly flammable refrigerants safely and in compliance with industry standards.
The program also offers additional support through training programs and learning modules available after class. Furthermore, it integrates soft skills training and interview preparation to equip participants with essential interpersonal and interview skills.
We provided additional questions to Crystal Hyman related to Trane Technologies belief and support of the Trade Warriors program.
CB: Why is it important to Trane Technologies to train soldiers through the Trade Warriors program?
Crystal Hyman: At Trane Technologies, we believe in the power of investing in people and communities. Training soldiers through the Trade Warriors program is important to us because it aligns with our commitment to social responsibility and sustainability. Veterans bring a unique set of skills, discipline, and leadership qualities that are invaluable in the workforce. By providing them with specialized training and certifications, we help them transition smoothly into civilian careers but also enrich our talent pool with highly skilled and dedicated professionals.
CB: How does the Trade Warriors program benefit Trane Technologies as a company?
CH: The Trade Warriors program benefits Trane Technologies in several ways. By training and hiring veterans, we gain access to a pool of highly disciplined, motivated, and skilled individuals who can contribute significantly to our Trane and American Standard customers. Additionally, supporting veterans through this program strengthens our corporate reputation and demonstrates our commitment to social responsibility, which can positively impact our brand and customer loyalty.
CB: How does Trane Technologies partner Trade Warriors graduates with Trane and American Standard dealers for meaningful and rewarding employment in HVAC after separation from the services?
CH: Trane Technologies has established a robust partnership network with Trane and American Standard dealers to help Trade Warriors graduates find meaningful and rewarding employment in the HVAC industry after their military service. We work closely with our dealer network to identify their staffing needs and match them with qualified veterans who have completed our program. This not only helps address the HVAC technician shortage but also supports the growth and success of our dealers’ businesses.
CB: How does the Trade Warriors program align with Trane Technologies’ overall mission and values?
CH: The Trade Warriors program aligns perfectly with Trane Technologies’ mission and values, which emphasize innovation, sustainability, and social responsibility. By investing in the training and development of veterans, we are fostering a culture of continuous learning and growth. The program also supports our commitment to creating a diverse and inclusive workforce, where individuals from all backgrounds can thrive. Furthermore, it reflects our dedication to making a positive impact on society by empowering those who have served our country and helping them build successful futures.
Spread across 12 buildings and spanning more than two million square feet, the Van Buren School District is the bedrock of the Van Buren, Arkansas community. Serving more than 5,000 students, and as one of the largest employers in the city of Van Buren, Van Buren School District is a home away from home to nearly 5,600 individuals during the school year.
Known for bearing hot and humid, muggy weather one month, and then extreme temperature swings the next month, the local climate greatly impacts the school district’s temperature within the buildings. Students, teachers and school maintenance staff reported classrooms were either too hot or too cold, specifically at Northridge Middle School and Central Elementary. Additionally, issues with managing humidity were severe enough that laid flooring started to pull up and papers curled from the extra moisture in the air. (Find the story on the Northridge project at contractingbusiness.com/55234512.)
For these reasons, the school district invested in HVAC upgrades at both schools where all existing equipment, which had been in use for decades, was replaced with
Rheem® Commercial Air packaged rooftop units. These changeout projects were two years in the making, as the Van Buren School District wanted to select dependable systems with advanced humidity control capabilities as well as bring in fresh air as mandated by the state of Arkansas to improve indoor air quality.
To deliver the new HVAC system needed to keep students and teachers comfortable local leading contractor, Justin Lowder, owner of Lowder Brothers Heating and Air,
worked with Van Buren School District’s maintenance director, Ferguson and the Rheem commercial air team to select more efficient heating and cooling equipment to bring to the district. Together, they installed 277.5 tons of Rheem Renaissance™ and Resolute™ packaged rooftop units at Northridge Middle School and another 286 tons at Central Elementary.
Beyond heating and cooling, the school also was working with a set timeline. The new units had to be installed over the
For Northridge Elementary School, a crane operator and the Lowder team lifted and positioned 67 Rheem rooftop units in one month’s time.
summer with work completed before the beginning of the next school year to ensure minimal disruption to learning and keep students and faculty comfortable, and safe, no matter the weather.
“We had already been putting Rheem in for about the last 10 years, so we were already familiar with Rheem, and we have enjoyed the product,” said, Danny Spears, director of maintenance at Van Buren School District.
Thanks to the equipment’s direct replacement footprint, curb adapters were not needed, which cut overall project costs and improved install time and system performance.
“When you use curb adapters, it increases static pressure, which puts more pressure on unit to perform. When we don’t have to use curb adapter, we don’t have that obstacle to peak performance,” Lowder says.
The units feature central controls that allow the Van Buren team to remotely monitor every unit, from the maintenance office in another part of town, and hot gas reheat through Rheem HumidiDry®, which was essential to the district.
“We have a challenge now where school districts are required to bring a certain amount of outside air—hot, humid air— and mix it with cool air. Having the hot gas reheat, we’re able to kick that on without overcooling the space, bringing humidity down and keeping comfort,” Lowder says.
Rheem HumidiDry uses an additional reheat coil inside the unit to achieve peak comfort. This allows the classrooms to be more comfortable, as the units continue to dehumidify at a satisfying temperature. Hinged access panels and Qwik-clean slide out drain pans, as part of the Rheem ServiceSmart package, also add to ease of unit serviceability.
With the school year underway, the new units have eliminated the constant refrain about issues related to hot and cold rooms and freed up the maintenance team’s attention to address other upkeep needs within the district.
To learn more about Rheem Commercial Air and Rheem Renaissance and Resolute products, visit www.rheemcommercial.com.
FIND MY REP
If you only think of Greenheck as a fan company, think again. We engineer and manufacture the industry’s most comprehensive line of air movement, control, conditioning, and distribution products for commercial, industrial, and institutional buildings. Our energy-efficient products keep occupants comfortable, productive, and safe while supporting sustainability. Let us help with your next project.
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Specify with Confidence. Specify Greenheck.
AAON, Inc
2501CB_Greenheck_MKPL.indd 1
IBC https://www.aaon.com/
11/21/24 2:46 PM
Air Conditioning Contractors of America 9 acca.org/store
Cintas Corporation 3 cintas.com/contractingbus
Daikin Comfort Technologies BC daikinfit.com
Evergreen Telemetry 15 www.evergreentelemetry.com
Fujitsu General America, Inc 19 fujitsugeneral.com
Greenheck 29 https://www.greenheck.com/
Griplock Systems, Llc 7 www.griplocksystems.com
Grundfos Americas Corporation 13, 25 grundfos.com/CBS
Liberty Pumps 5 libertypumps.com
Little Giant 21 littlegiant.com
Progressive Insurance 1 progressivecommercial.com
Ritchie Engineering 17 yellowjacket.com/product/ combustion-analyzer supplyhouse.com 23 supplyhouse.com
Venstar Inc. IFC venstar.com Westinghouse 11 www.westinghouseac-usa.com
SOUTH & WEST: SENIOR MANAGER, BUSINESS DEVELOPMENT
Randy Jeter Office: 512-263-7280 Cell: 512-426-9145
Fax: 913-514-6628 rjeter@endeavorb2b.com
EAST COAST: SENIOR MANAGER, BUSINESS DEVELOPMENT
Brian Sack Cell: 732-629-1949 bsack@endeavorb2b.com
ACCOUNT MANAGER MIDWEST
Bill Boyadjis 973-829-0648
bboyadjis@endeavorb2b.com
CLASSIFIEDS/INSIDE SALES: MEDIA ACCOUNT EXECUTIVE
Steve Suarez Cell: 816-588-7372 Office: 941-259-0867
ssuarez@endeavorb2b.com
DIRECTOR OF SALES, BUILDINGS & CONSTRUCTION GROUP
Joe Agron 941-200-4778
jagron@endeavorb2b.com
David “Tersh” Blissett operates two HVAC businesses based in Georgia, Service Emperor HVAC, Plumbing & Electrical and TriStar Heating, Air Conditioning, Plumbing & Electrical. Tersh can be found online at www/Tersh. co. Tersh also co-produces the Service Business Mastery Podcast with Joshua Crouch. Find the podcast at servicebusinessmastery. com.
The HVAC industry is moving quickly. Contractors are challenged as the A2L refrigerant transition begins as customer expectations grow. Today’s modern AI tools aren’t just an optional add-on; they are essential tools of the trade, as crucial as gauges and recovery machines.
For many contractors, the idea of adopting AI can be overwhelming. Let’s break it down into actionable steps to modernize your operations, starting small and scaling up to full-blown automations.
Now imagine: It’s peak season, and your CSRs are being inundated with calls. Valuable opportunities fall through the cracks, not because people missed them, but simply out of pure workload. Lace.ai and PhoneTAP.ai are examples of AI call analysis tools that ensure no lead is missed.
These tools sit on your phone system and listen in on calls in real-time, flagging missed opportunities. For example, when a customer calls about high energy bills and your CSR doesn’t mention a heat pump, AI sees this as an opportunity. Automated follow-ups sent with targeted content on heat pumps and energy savings keep potential leads warm.
Heat pump installations can require a lot of paperwork—permits, warranties, and registrations. Platforms like Pika turn this process into a few clicks, eliminating hours of administrative work and automating month-end processes. They connect with CRMs like ServiceTitan, Sera, or HouseCall Pro for seamless workflows. WinkReports creates smart triggers based on service patterns to add another layer of efficiency, ncluding maintenance reminders and energy usage information.
Training and quality control in the past relied on physical ride-alongs, whereas platforms such as Rilla allow for remote supervision. This will result in higher efficiency and quality of installation, as experienced technicians can assist team members remotely in real-time.
AI is also great in other areas, like inventory management. Tools such as Ply analyze seasonal trends to generate demand forecasts, ensuring you have the right materials in stock. You’ll need to know this as the industry shifts to A2L refrigerants.
The transition to the new A2L refrigerants also provides a rare opportunity to educate customers. Automated communications tools can pinpoint which customers will be impacted and send targeted campaigns about the changes.
For example, these tools can provide information about new refrigerants and (with some repair services) help people see how switching to a heat pump would save them money. Maintenance reminders and bespoke reports detailing potential energy savings ensure that you maintain relationships with customers and are their trusted professional advisors throughout the process.
Platforms like Zapier and Make.com bridge your tools and create seamless workflows. For example:
• A customer submits a form on your website.
• The lead is created in your CRM.
• AI assesses the lead’s service history.
• Then, you receive a custom follow-up email and schedule a maintenance visit.
You don’t have to be a tech expert to begin with. Such platforms, the best of them, provide simple and easy-to-use templates to help you set up automation.
Starting small is the key to success. Focus on one pain point, such as missed calls, paperwork, or training, and implement a single solution. When you’re ready, slowly add more tools to your toolkit.
These programs are made to complement, not replace, your existing processes. Your team works smarter, not harder, through thoughtful integration.
The 10% who don’t integrate will eventually become extinct. Investing in AI and automation will set the stage for the A2L refrigerant transition and lead to a more efficient and profitable business.
It is never too late to begin modernizing your business, but the best time is now. Focus on improving one area, implement a solution, and grow from there. Check out our marketplace at https:// www.servicebusinessmastery.com/marketplace/ for handpicked tools specifically for contractors and step-by-step instructions.
Today is the first day. Your future self (and your bank account) will thank you.
Constantly test, tweak, and adjust your marketing. Never stop marketing.
Are you struggling? Many contractors are struggling, but not all of them. So why you? Here are 20 questions to ask yourself if you find yourself struggling.
1. Am I pricing right? Most contractors undercharge. We’ve had a lot of general inflation and structural industry price changes from government mandates. Has your pricing kept up?
2. Should I offer performance pay? Performance pay is a game changer from high performers and the well-organized. Start with installers and move to service. There are lots of resources to help.
3. Am I a victim of fraud? It’s more prevalent than you think because most contractors don’t like to talk about it. Take common sense measures to make fraud harder execute and easier to detect.
4. Are my employees moonlighting? Follow up on no revenue service calls from time to time to ensure your employees aren’t returning on the weekend to do work at a discount.
5. Am I carrying my customers? Do you finance any customers or offer extended payment terms? This is especially prominent with commercial and construction work. You aren’t a bank. Walk away from this type of business as fast as you can.
6. Do I have low margin business I should exit? Typically, this is residential new construction. It can be profitable at scale. Few companies manage this. If you’re not one of them, walk away.
7. Can I boost average tickets? Slowing down and running fewer calls per tech can perversely raise revenue and profit. It gives techs time to be more thorough, to talk with customers, and to offer accessories.
8. Am I cash focused? Companies close when they run out of cash. Hoard yours. Watch it. Conserve it. Sweep the excess and put it in low risk interest bearing accounts.
9. Do I know my numbers? As a business owner, it is essential that you know your way around an income statement, balance sheet, cash flow statement, ratios, and key performance indicators.
10. Am I giving customers options? Lots of homeowners are struggling too. Some might opt for a system rebuild over a replacement. Some will want the budget offering. Some will want top-of-the-line. Some will want all accessories. Give people choices.
11. Are my trucks wrapped? Hire a good graphic designer and wrap your trucks. This is the biggest bang for the marketing dollar you can get. Each truck gets over 30 thousand exposures a day.
12. Does my marketing work? Are you even marketing? Constantly test, tweak, and adjust your marketing. Never stop marketing. When it gets harder to find a customer, put forth more effort, not less.
13. Am I marketing to existing customers? Do you send them consumer newsletters? Can you email them? Text them? They are your best source of more business.
14. Are we following up? Do you continue to follow up on every sales proposal until either the sale is made or the prospect tells you to stop? Do you send end-of-season “second chance” letters to customers who opt to repair instead of replace?
15. Am I training frequently enough? Training is like bathing. It wears off, so repeat it frequently, even daily. Training is an investment, not a cost.
16. Am I in a buying group? Most best practices groups have a buying group. Buy from the preferred partners and you can save tens of thousands of dollars.
17. Am I getting information from reliable sources? Facebook groups, the Internet’s selfproclaimed experts, and sketchy business coaches can sink a company. There are lots of good coaches and good groups to explore.
18. Does my software match my needs? There are more software options for contractors than ever. Have you outgrown your? Conversely, are you paying too much for software that’s overkill for your business today?
19. Am I attending conferences and meetings? Industry conferences, association meetings, and supplier dealer meetings are where you will learn about new innovations in service and, more importantly, where you will run into other contractors who have overcome the problems you are facing. Most contractors love to share business ideas and talk shop with other contractors.
20. Are there people I should cut? This is a hard question, but must be asked. Are there people in the office you need to cut? Are there poor performing techs?
Looking for a best practices group and buying group? Check out the Service Nation Alliance. For inspiration, buy Matt Michel’s book, “Contractor Stories” from Amazon.
A co-founder and former CEO of Service Roundtable, Matt Michel was inducted into the Contracting Business HVAC Hall of Fame in 2015. He is now an author and rancher.
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