Sustainability is a primary focus as businesses aim to do more with less.
While aviation safety is a global matter policed by global standards, there are some peculiarities within the Asia region.
Also known as a Colorimetric Membrane Test, this ASTM D 2276/IP216 standard test method examines particulate contamination in aviation fuel by line sampling.
The more things change, the more they stay the same” ... “What goes around comes around”... “Past is prologue.”
All these time-worn sayings are as true as they are trite, and I can certainly attest to that from personal experience.
Please allow me to introduce myself as the new editor of Ground Support Worldwide. I’m excited to get to know this market, and hopefully meet many of you in person at an industry event this year.
Many thanks go to my predecessor, Josh Smith, for making the transition seamless with his formidable organization and planning skills. Everyone at Endeavor Business Media wishes him all the best in his next professional chapter.
When it comes to the latest phase in my own story, it’s a tale of new and not so new. While I just started in this particular role, I’ve been in media for what seems like an eternity – and also a mere heartbeat. The majority of my experience is in the equipment rental and construction markets, which, I’m learning, face many of the same critical issues the ground support industry does.
This position is new to me, but it’s also a return to my roots. My very rst job in trade media was as editorial assistant for none other than GSW’s sister publications, Airport Business and Aircraft Maintenance Technology. I’ll never forget how, on my second day on the job, I ew to New Orleans for the NBAA tradeshow with then-editor of Airport Business, John Infanger, who many of you fellow veterans might even know personally.
At the time, I didn’t know what a tradeshow really was, exactly, and I certainly didn’t know a thing about aviation. Looking back, I’m sure Mr. Infanger took a small amount of pleasure in witnessing my astonishment at the full array of luxurious corporate jets sitting on the tradeshow oor alongside every component, tool and machine it takes to run them and the businesses that service them.
By the end of that whirlwind week, I learned (the hard way) key lessons that have served me well throughout the years (don’t underestimate foot comfort at a tradeshow, be sure to eat breakfast, pace yourself at the post-show press events...). I also discovered, despite my new boss’ ambitious directive, there is no way in heck anyone can visit every booth at NBAA. I tried my best, John, I promise.
So here I am, some decades later, back in the industry I cut my teeth on as a trade media journalist. I’ve come full circle, in a way, but I haven’t closed the loop. I’ve got lots to learn, and I couldn’t be more curious and excited to see how things have changed, and what might still be exactly how I remember it. As always and once again, I am a student.
JENNY LESCOHIER Editor In Chief jlescohier@endeavorb2b.com
VP / MARKET LEADER INFRASTRUCTURE & AVIATION GROUP
Brandon Williamson 512-739-2102 bwilliamson@endeavorb2b.com
EDITOR IN CHIEF Jenny Lescohier 920-650-1579 jlescohier@endeavorb2b.com
ACCOUNT EXECUTIVE Joe Flores 732-664-5776 jflores@endeavorb2b.com
INTERNATIONAL SALES MANAGER
Stephanie Painter +44 1634 829386 fax +44 1634 281504 stephanie@painter-lowe.com
LIST RENTAL
Michael Costantino 402-836-6266 michael.costantino@infogroup.com
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PRODUCTION & CIRCULATION
Art Director Jennifer Dakas
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INTERNATIONAL GSE EXPO
International GSE Expo Event Director Sue Ralston 847-848-0943 | sralston@endeavorb2b.com
ENDEAVOR AVIATION GROUP Penny Hazeltine, Administrative Assistant
Chris Ferrell CEO Patrick Rains COO Paul Andrews CRO Jacquie Niemiec CDO Tracy Kane CALO Amanda Landsaw CMO
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The New Terminal One at John F. Kennedy International Airport (JFK) has selected TCR to provide an all-electric GSE fleet at the new worldclass international gateway for JFK Airport, scheduled to open in 2026.
In a global first for the aviation industry and reaffirming the New Terminal One’s commitment to environmental sustainability, the fully electric GSE fleet will be shared by ground handlers. This marks the first time that any airport terminal in the world has procured a centralized all-electric GSE fleet. This shared model reduces environmental impact, improves costs and optimizes equipment usage.
true to our commitment to environmental sustainability,” said The New Terminal One Chief Executive Officer Jennifer Aument. “We are delighted to partner with TCR on this innovative collaboration for all-electric ground support equipment, which will contribute to seamless operations for our partner airlines and a best-in-class experience for their customers.”
The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19-billion transformation of JFK Airport into a world-class gateway, which will include two new terminals, the modernization and expansion of two existing terminals, a new ground transportation center, and an entirely new, simplified roadway network.
Operating a fully electric GSE fleet through an innovative pooling model is a key part of the New Terminal One’s sustainability strategy, which supports the Port Authority’s goal to achieve net zero greenhouse gas emissions across the agency’s airports and facilities by 2050.
“Our team at the New Terminal One is creating an unparalleled travel experience, while staying
“We are thrilled to contribute to this groundbreaking initiative,” added Kristof Philips, CEO of TCR Airport Solutions. “This project
including roles for electric GSE maintenance technicians contributing to the success of New Terminal One,” said Stephanie Rajzbaum, TCR Managing Director North America.
TCR’s all-electric GSE fleet integrates advanced fleet management technology, which provides real-time data to enhance operational efficiency and decision-making.
The New Terminal One’s pooling model for the electric GSE will:
• Reduce emissions: An all-electric fleet eliminates tailpipe emissions, improving air quality
• Provide cost efficiency gains: A shared electric GSE fleet minimizes equipment redundancies and helps reduce costs
• Ensure energy savings: Electric GSE reduces overall energy consumption
“Our team at the New Terminal One is creating an unparalleled travel experience, while staying true to our commitment to environmental sustainability.”
Jennifer Aument, Terminal One Chief Executive Officer
highlights our dedication to sustainability and innovation, setting a worldwide model for the aviation industry.”
“Extending our presence in North America marks a significant milestone for our organization. We are excited to collaborate with local communities and partners, fostering a diverse workplace and creating about 50 local jobs,
This pooling approach will also make it easier for prospective ground handlers to participate in a competitive bid to operate at the New Terminal One, as they will only provide the manpower to operate the GSE, without having to purchase their own equipment. The New Terminal One expects to issue a request for proposals for ground handlers shortly.
UK aviation specialist Aviramp is celebrating a record-breaking 2024 – and looking forward to continued growth over the next 12 months as well.
The Telford-based manufacturer of step-free, non-slip boarding ramps for aircraft saw its annual sales top $US12 million for the first time last year.
Aviramp Chief Executive Graham Corfield says the next 12 months will be among the most exciting in the company’s history, with ambitious plans to drive further growth around the world.
“I am absolutely delighted with the success we enjoyed in 2024, but I’m just as determined to make sure that we build on it and do even better in the next 12 months,” said Graham.
“We are already investigating options for expansion in Telford as well as the possibility of opening a new facility in the United States.
“We have started work to introduce lean manufacturing principles which are already starting to pay dividends, with a 300-percent increase in production in our early trials.”
He continued, “We are also keen to forge new relationships with outside contractors – aluminium and steel fabricators and hydraulic and electrical wiring loom specialists in particular – to help us service the growth in sales both now and in the future.
“It’s wonderfully exciting and I think, judging from the conversations we are already having, that the next 12 months will eclipse even this year in terms of success.”
“There are now around 750 Aviramps in use around the world... Demand has been driven by our unique solar-powered range of ramps, which can run all day on a single charge in even the most challenging climates, and make a really important contribution to the aviation industry’s ambition to be net zero in carbon by 2050.”
Feb. 18-20
Aviation Fuel Handling Training Conference
Irving, TX
Feb. 18-20
IATA World Legal Symposium
Shanghai, China
Feb. 26-27
World Data Symposium
Dublin, Ireland
April 15-17
World Cargo Symposium
Dubai, UAE
April 29-May 1
NBAA Maintenance Conference
Columbus, OH
May 13-15
IGHC IATA Ground Handling Conference
Nairobi, Kenya
June 3-5
Ground Handling International Americas
Orlando
Qatar Airways Cargo and Unilode Announce Major Digitalization Partnership
Qatar Airways Cargo and Unilode Aviation Solutions, supplier of outsourced Unit Load Device (ULD) management, repair, and digital services, announce their partnership for the digitalization of the airline’s fleet of over 42,000 ULDs.
The partnership represents the largest ULD digitalization program undertaken by an airline. Qatar Airways Cargo will leverage Unilode’s advanced ULD digitalization capabilities to gain data-driven insights and real-time visibility into ULD locations, sensory data, and asset utilization rates. Through Unilode’s digital technologies, Qatar Airways
Cargo will continue to strengthen its position to be at the forefront when it comes to streamlining operations, optimizing resources, increasing revenue opportunities, and boosting performance.
The partnership with Qatar Airways Cargo will make sure Unilode’s tag and reader network is further extended to cover the carriage of ULDs on the airline’s global passenger and cargo network. The tag and reader network will be supported by E-ULD, Unilode’s in-house developed mobile app and web portal that enables real-time visibility, and tracking, of ULDs. Unilode’s
Enterprise Data Warehouse and customer portal, which provide the airline with enhanced data analytics to improve ULD utilization and further reduce costs.
“We are excited to join forces with Unilode to embark on this groundbreaking transformative digital journey,” said Qatar Airways Cargo’s Chief Officer Cargo, Mark Drusch. “Our shared vision for ULD digitalization and innovation will undoubtedly set new benchmarks in the air cargo industry for operational excellence, enabling us to elevate our customer experience and further optimize our resources.”
The International Air Transport Association (IATA) released data for November 2024 global air cargo markets showing:
• Total demand, measured in cargo tonne-kilometers (CTK), rose by 8.2% compared to November 2023 levels (9.5% for international operations) for a 16th consecutive month of growth.
• Capacity, measured in available cargo tonne-kilometers (ACTK), increased by 4.6% compared to November 2023 (6.5% for international operations).
“It was a good November for air cargo with 8.2% demand growth nearly doubling the 4.6% growth in cargo capacity. Fuel costs tracked at
22% below previous-year levels and tight market conditions supported yield growth at 7.8%. All things considered we are looking to close out 2024 air cargo performance on a profitable note. While this strong performance is very likely to extend into 2025, there are some downside risks that must be carefully watched. These include inflation, geopolitical uncertainties and trade tensions,” said Willie Walsh, IATA’s Director General.
• Several factors in the operating environment should be noted:
• Year-on-year, industrial production rose 2.1% in October. Global goods trade grew for a seventh consecutive month, reporting a 1.6% increase.
PSA International Pte Ltd (PSA) has achieved a new annual container handling record of 100.2 million 20-ft Equivalent Units (TEUs) across its global port terminals for the year ended Dec. 31, 2024.
This Group achievement includes a historic milestone as PSA surpassed 100 million TEUs handled in a single year for the first time.
PSA’s flagship terminal in Singapore reported a record throughput of 40.9 million TEUs (+5.5%), while PSA terminals outside Singapore contributed 59.2 million TEUs (+5.7%). Overall, Group volumes increased by 5.6%, compared to the year before.
The Board of Directors of PSA International extends its thanks and appreciation to the management, unions and staff for their unwavering commitment to excellence, as well as to partners and customers for their continued support and confidence in PSA.
“2024 has been a year of measured
recovery for the global economy, shaped by ongoing geopolitical conflicts, trade tensions, national elections, fiscal pressures and fluctuating interest rates,” said Peter Voser, group chairman of PSA.
“We anticipate further economic uncertainty. However, we are confident in our ability to navigate the headwinds that may come our way.”
Peter Voser, group chairman of PSA
“Despite the challenges, we are proud to have achieved this important throughput milestone for the Group.
“Looking ahead, we anticipate further economic uncertainty. However, with the dedication of our team and the steadfast support of our customers, partners and
• The Purchasing Managers Index (PMI) for global manufacturing output was above the 50-mark for November, indicating growth. However, the PMI for new export orders remained below the 50-mark, suggesting ongoing uncertainty and weakness in global trade.
• US headline inflation, based on the annual Consumer Price Index (CPI), rose by 0.1 percentage points to 2.7% in November. In the same month, the inflation rate in the EU increased by 0.2 percentage points to 2.5%. China’s consumer inflation fell to 0.2% in November, continuing concerns of an economic slowdown.
associates, we are confident in our ability to navigate the headwinds that may come our way.”
Ong Kim Pong, group CEO of PSA, added, “PSA’s resilience, innovation, and teamwork have enabled us to achieve this extraordinary milestone of handling 100 million TEUs of containers in a single year. This achievement is built on the foundational efforts of our pioneer generations, who paved the way for our current team to further develop our container handling business.
“I would like to express my deepest gratitude to our management, unions and staff who consistently go above and beyond; and to our shipping line partners, global customers, and the local communities we serve for their trust and collaboration. We will continue to face the challenges ahead with pride and purpose as we advance PSA’s Node to Network strategy, strengthening our presence in critical markets and enhancing connectivity.”
Sonoco ThermoSafe, a unit of Sonoco, a global provider of temperature assurance packaging, announces the Pegasus ULD as the first advanced passive Temperature Control Container (TCC) to fly on American Airlines Cargo.
Eric Mathieu, managing director customer experience at American Airlines Cargo, explains, “It’s important we stay ahead with innovations to offer our customers, like the Pegasus ULD. As the only passive TCC in our container fleet, we believe it offers a sustainable, cost-effective choice.”
This addition marks a shift in the industry to using non-active containers for air cargo, which was previously a preferred choice.
Technology has advanced and the pharmaceutical industry’s confidence in advanced passive containers has increased.
Sonoco ThermoSafe’s Pegasus ULD is the world’s first FAA and EASA-approved advanced passive bulk temperature-controlled aircraft certified container for shipping Pharmaceutical & Life Science products, which enables it to speed through international air freight handling and customs processes at the lowest possible cost.
The FAA-approved Pegasus ULD telemetry system provides realtime, cloud-based data on payload and ambient temperature and key environmental factors, synchronized with GPS location.
“We’re delighted our global lease agreement and partnership with American Airlines Cargo are bringing Pharmaceutical & Life Science companies, and their logistics providers, the opportunity to ship time- and temperaturesensitive products sustainably and more cost-effectively, all while having reliable temperature control with the Pegasus ULD,” says Bourji Mourad, director of global leasing and market development of Sonoco ThermoSafe’s Bulk Rental Group.
The Pegasus ULD will be available throughout the growing American Airlines Cargo network globally, including their two recently CEIV certified stations, New York (JFK) and San Juan (SJU).
Lufthansa Group awards Swissport with ground handling contract at London Heathrow
Starting in April 2025, Swissport International will be providing full ground handling services for Lufthansa Group airlines and their passengers at London Heathrow Airport. The fiveyear deal underlines Swissport’s global expertise and experience with large base operations.
Swissport International, the global leader in airport ground services and air cargo handling, has won a fiveyear contract with Lufthansa Group to provide ground handling services for its airlines at London Heathrow Airport (LHR) until 2030.
As part of the agreement, Swissport will provide a full range of ground handling services for more than 40 flights per day, including passenger services, ramp handling, baggage management, aircraft cleaning, air cargo handling, and lounge hospitality
services. The contract covers all flights of Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS at one of the world’s busiest airports.
“We are very proud to extend our strong partnership with Lufthansa Group to their largest overseas airport. Operational excellence is key for our partners, and I am pleased we have been afforded the opportunity to demonstrate this to the four airlines,” says Karen Cox, CEO of Swissport UK and Ireland.
“Swissport’s commitment to safety, sustainability, innovation, and customer service excellence aligns closely with Lufthansa Group’s goals for operational efficiency and passenger satisfaction. We are delighted that they have put their trust in Swissport to deliver high-quality and efficient services. Our team is ready to ensure
smooth and safe operations at Heathrow Airport, meeting all demands of the airlines and passengers alike.”
To ensure a successful start of operations, Swissport will be investing in new ground service equipment (GSE) ahead of April’s launch. With more than 80% of the incoming motorized vehicles being electric, Swissport underscores its commitment to reducing its carbon footprint.
Sustainability is a primary focus as businesses aim to do more with less
BY JENNY LESCOHIER
The ground support industry is a critical facilitator of global air travel, and it finds itself at a pivotal juncture in 2025.
In 2023, the sector produced a global revenue of US$64 billion (equivalent to 7% of the global civil aviation value chain) and provided 1.1 million direct jobs (-12% compared to pre-pandemic levels), according to a recent report by ASA World and Steer Consulting.
The reports states ground support generated US$38 billion of gross value added (GVA), while its total contribution, including indirect and
induced GVA, amounted to nearly US$100 billion.
As such, the industry plays a vital role in the safe and efficient operation of air travel and cargo shipment, however it faces a confluence of formidable challenges that demand innovative solutions and a renewed focus on sustainability.
Competition and a worsening workforce shortage
The ASA World report paints a sobering picture of the industry’s current realities.
Chief among them, declining revenues over the past decade, driven by intense price competition from airlines, have severely constrained investment in crucial areas like innovation, training, and employee retention. This constant pressure to minimize costs has also hindered investment in new technologies and equipment, particularly those crucial for environmental sustainability.
Meanwhile, the industry grapples with significant workforce challenges, including recruitment and retention difficulties, high
What factors put the biggest strain on your company’s budget? (select all that apply)
Training and staying current on new technologies
Submitting competitive bids and securing new business
Building and maintaining vendor relationships
Acquiring and/or maintaining equipment
Complying with industry regulations
Setting/Maintaining Sustainability Goals
Other
What are the greatest challenges to your business? (select all that apply)
Training and staying current on new technologies
Submitting competitive bids and securing new business
Building and maintaining vendor relationships
Acquiring and/or maintaining equipment
Complying with industry regulations
Setting/Maintaining Sustainability Goals
turnover rates, and a lack of skilled personnel. The absence of widely recognized and implemented industry standards for training and safety poses significant risks to operational safety and consistency.
“For too long, a race to the bottom has defined our business, with revenues declining by 4 percent annually over the past decade,” said Fabio Gamba, director general of ASA World. “This severely limits investment in innovation, training, and job retention, as employees face declining wages while productivity demand has increased by 17% in parallel.”
Other
To navigate the currently challenging landscape, experts say ground handling companies must prioritize several key areas.
Technological transformation and digital integration are paramount, requiring the implementation of advanced technologies like robotics, artificial intelligence, and machine learning to automate repetitive tasks, improve efficiency, and enhance safety.
Leveraging data analytics to optimize operations, predict maintenance needs, and improve resource
allocation is also crucial. Streamlining processes through the adoption of digital technologies, such as paperless documentation, real-time data sharing, and mobile applications, is essential for greater efficiency.
Workforce management and skill development are equally critical. Developing comprehensive training programs to equip employees with the skills necessary to operate advanced technologies and adapt to evolving industry demands is imperative.
Likewise, creating inclusive work environments that attract
and retain a diverse workforce, fostering a culture of respect and equal opportunities, is essential. Implementing strategies to improve employee retention, such as competitive compensation packages, attractive bene ts, and opportunities for career advancement, are vital to ensure a stable and skilled workforce.
Addressing economic pressures and managing costs effectively is another key challenge. Implementing lean operational strategies to minimize waste, maximize resource utilization, and improve overall ef ciency is a priority.
Diversifying revenue streams beyond traditional ground
handling services, such as offering ancillary value-adds like baggage handling for e-commerce, can provide additional income while cultivating long-term partnerships with airlines and airports to foster collaboration and explore mutually bene cial solutions.
Sustainability is critical Transitioning to sustainable practices, such as investing in electric ground support equipment (GSE), exploring alternative fuels, and implementing sustainable waste management practices, is a key element in minimizing the industry’s environmental impact.
Which of the following types of technology does your company utilize? (select all that apply)
Personal/Handheld
The charts and graphs on these pages show results from Ground Support Worldwide’s annual survey of industry members.
According to the International Air Transport Association (IATA), a recent study focusing on Europe showed that, based on an average EU country’s electrical generation emission, electrically powered GSE produce 48% less CO2 emissions than GSE with internal combustion engines using traditional fossil fuels when operating under the same conditions.
Extrapolating this on a global scale
(please specify) and using 2019 traf c levels as a base, the ground handling industry could have reduced its CO2 emissions by 1.8 million tonnes per year if the GSE were all electrically powered, according to IATA.
Adopting GSE powered by cleaner energy will contribute positively toward reduced carbon emissions and noise emissions on the ramp, thereby improving working conditions.
That being said, fossil fuel is still the predominant energy source for commercial ight. As part of the Fly Net Zero by 2050 initiative, fuels are being developed that are produced from sustainable sources instead of fossil fuels.
According to information from IATA, a key element of decarbonizing the industry is the use of alternative fuels, such as fuels with lower carbon intensity. These fuels, or derivatives of them, are also viable for use in GSE.
While the use of electrically powered GSE is a goal, there are many places where the electricity supply and/or generating capacity is not suf cient or reliable enough to accommodate a wholesale switch from internal combustion engines to an all electrically powered GSE eet. For this reason, alternative fuels which reduce CO2 footprint over their life cycle are being explored.
Overcoming these challenges requires a multi-pronged approach. Prioritizing strategic investments in cutting-edge technologies to enhance operational ef ciency, improve safety, and reduce environmental impact is on everyone’s mind.
Similarly, investing in comprehensive training programs, fostering a culture of continuous learning, and promoting diversity and inclusion within the workforce are essential for a skilled and engaged workforce.
Balancing technological advancements with environmental responsibility, prioritizing solutions that minimize environmental impact and promote sustainability, is paramount, and fostering strong relationships with airlines, airports, technology providers, and regulatory bodies to address common challenges and explore collaborative solutions is important for longterm success.
Optimizing GSE eet utilization through pooling initiatives is one way to reduce redundancy and minimize environmental impact. Within this concept, a common pool of GSE
A majority of diesel/gasoline powered equipment
All diesel/gasoline powered equipment
A majority of electric powered GSE
All electric GSE
Other alternative energy powered GSE
is available for use by all ground handling service providers (GHSP) that operate at that airport.
According to IATA, GSE pooling can be particularly useful in reducing airside vehicle congestion by optimizing the GSE eet on an airport-wide basis, rather than on a per-GHSP basis.
“This can eliminate the multiplication of the GSE peak time requirements and redundancies typically built into each GHSP’s eet size calculations,” the IATA states. “It also facilitates the availability of speci c specialized vehicles that are necessary but not frequently used, thereby avoiding duplication of expensive and under-utilized GSE.
“The economies of scale and standardization of the GSE eet also simpli es eet maintenance, reduces
spare parts inventory, and simpli es driver and maintenance training. Then there are the potential savings from buying or leasing a larger eet from one provider instead of smaller, varied eets from several providers.”
Pooling GSE also makes it easier for an airport to comprehensively drive a switch to more sustainable energy sources.
The aviation ground support industry faces signi cant challenges in the years ahead. However, by embracing innovation, prioritizing sustainability, and fostering strong industry collaboration, ground handling companies can navigate these challenges and build a more resilient, ef cient, and sustainable future for the sector.
While aviation safety is a global matter policed by global standards, there are some peculiarities within the Asia region
BY MARIO PIEROBON
Safety culture in the aircraft ground handling environment is supported by effective safety training. In this update on the Asia Pacific region, we have reached out to industry experts for an overview of the relationship between safety culture and safety training, the peculiarities of safety culture in the region, and how safety training and culture are being continuously improved.
Effective safety culture and training
An effective safety culture is built on core principles that must be actively
championed by both leadership and the frontline workforce,” affirms Brad Moore, Swissport International CEO for Asia Pacific. “It requires consistent demonstration of trust and a genuine commitment to prioritizing safety. Establishing strong organizational foundations to support a safety culture is crucial for success,” he says.
According to Wilson Kwong, chief executive of Hactl, aircraft handling is a potentially dangerous and high-risk business. Because the ramp is busy and fast-paced, it involves numerous unrelated operators working side by side, as well as working on and around expensive aircraft assets.
“In most physical handling jobs, on-the-job training plays a key role; but, given the hazards of the live ramp, this is challenging,” he says.
“We resolved this problem some time ago by employing Virtual Reality (VR) to simulate the ramp environment, enabling new recruits to gain some familiarity with their tasks before entering the live scenario.
“We have found that very helpful, and it is popular with new staff who find it prepares them well for the reality of their work.”
At Swissport, supporting the safety culture is achieved by implementing a comprehensive safety management system (SMS)
that defines clear responsibilities and accountabilities, focuses on proactive risk management, emphasizes training and competency, and fosters leadership commitment,” explains Moore.
“Additionally, teamwork, collaboration, a just culture for reporting, and a continuous learning and improvement cycle are essential elements. This structured approach enables leaders to uphold a safety culture that prioritizes minimizing risks to protect both people and equipment, while ensuring adherence to regulatory standards,” he says.
“Ongoing improvement initiatives, along with open communication and consultation with our workforce, are central to maintaining this culture.”
Personnel must understand the hazards of their working environment and must develop a safety-first attitude, according to Kwong.
“At Hactl, we have invested a great deal of time and resources on promoting safety culture: for
example, staging an annual Safety Week in which we engage staff through interactive quizzes and fun activities, in order to deliver serious messages,” he says.
“We operate our own in-house training courses, tailored to our specific needs, using a dedicated on-site training center, and employing highly experienced trainers.”
According to Moore, safety training is a fundamental element of an organization’s SMS, as it not only supports but also strengthens the safety culture by fostering a proactive mindset focused on protection.
“When a workforce is trained to prioritize the safety of both people and equipment, it helps build trust and accountability,” he says. “A robust SMS relies on training to equip workers and leaders with the knowledge and skills needed to identify and manage risks. This training fosters awareness and encourages proactive behaviors that mitigate potential hazards. It
also helps cultivate a non-punitive reporting culture, where employees feel safe to report issues without fear of blame. This, in turn, promotes consistency across the organization and reinforces its core values of safety and accountability.”
While aviation safety is a global matter policed by global standards, there are some peculiarities within the Asia region where many airports such as Hong Kong are very large operations with high volumes of flights, passengers and cargo, observes Kwong.
“So, the resulting pressures on staff and resources can be very considerable, particularly at peak times, when aircraft turnrounds are really tight. It is an inherent feature of Chinese culture to respect authority and to carry out instructions to the letter. This means that, given a robust safety ecosystem such as that of Hactl, with all necessary checks and procedures
in place, we can be con dent that this will be implemented constantly and rigorously,” he says. “In addition, we nd our staff are very receptive to any opportunity to improve their knowledge and skills, and are therefore very ready to participate in regular training and refresher courses.”
At Swissport Asia Paci c, actively listening to frontline employees is essential for fostering a positive safety culture and improving understanding of the risks they face, declares Moore.
“This open communication encourages greater employee participation in identifying and solving safety challenges,” he says. “For example, in South Korea, employees openly report unsafe conditions and behaviors every month, and they are encouraged to offer safety suggestions during meetings. This transparent exchange helps create an environment where safety concerns are addressed proactively.”
Swissport also places emphasis on effective communication between management and staff, explains Moore.
“We ensure that safety messages are consistently communicated across all levels, reinforcing a ‘safety rst’ culture. An additional key initiative is our local ‘Safety Walks’ program, where teams of staff
In most physical handling jobs, on-thejob training plays a key role; but, given the hazards of the live ramp, this is challenging.
— Wilson Kwong, chief executive of Hactl
members conduct regular safety checks together. This collaborative effort helps maintain high safety standards and ensures that everyone goes home safely at the end of each shift,” he says. “Looking ahead, we are committed to continuous improvement through innovation. We actively explore advances in technology, ground service equipment, and work processes to minimise risks and enhance safety in ground handling.”
In the Asia region, continuous improvement in safety culture is driven by learning from near-miss incidents and, when necessary, actual events, according to Moore.
“We tailor our safety training to address real-world scenarios, ensuring that our people gain a thorough understanding of the risks involved,” he af rms. “Additionally, we integrate modern technologies such as arti cial intelligence into our training materials, which allows us to offer content in multiple languages to cater to our diverse workforce.”
Hactl is continuing to pursue its concerted program of safety training measures, including VR Safety Training for ramp loading operations, which enhances the situational awareness of staff handling various
aircraft types, af rms Kwong.
“To maintain our leading role in safety, we will keep investing and using latest technology to enhance training quality and effectiveness,” he says. “This is a continuing process, and we are poised to make further announcements about safety initiatives that we believe will really grab the attention of the industry. Automation, digitalization, big data and robotics will all play a part in future safety initiatives.”
Swissport believes that both individual and organizational qualities are essential to cultivating a positive safety culture, highlights Moore.
“We expect all employees to actively contribute to promoting this culture by embodying these values in their respective work environments. This approach ensures safety remains a top priority at every level of our operations,” he concludes.
DR. MARIO PIEROBON
Dr. Mario Pierobon provides solutions in the areas of documentation, training and consulting to organizations operating in safety-sensitive industries. He has conducted a doctoral research project investigating aircraft ground handling safety. He may be reached at mariopierobon@alphaomega.dev.
AAlso known as a Colorimetric Membrane Test, this ASTM D 2276/IP216 standard test method examines particulate contamination in aviation fuel by line sampling.
BY WALTER CHARTRAND
colorimetric membrane
lter test involves the ltration of a known volume of Jet Fuel through a standardized lter membrane material manufactured by the Millipore Sigma Corporation to determine if particulates, or color bodies, are present in the fuel.
The test is listed in many different documents such as ATA-103, Canadian Standard B836-22, DOD fuel contracts and Fuel Supplier Agreements. The test offers a con rmation that fuel being delivered downstream of a lter system is free of contaminates, thus verifying that the Jet Fuel lter itself is functioning properly.
Many refer to this eld test as a “diagnostic test for the ef cacy of
the Jet Fuel lter.” Should this test be performed upstream of a lter vessel, and again downstream, the test result with the downstream pad should be as good (if not better) than the results of the upstream pad.
However, in training classes around the world, when those that regularly perform this test are asked, “is there a pass/fail limit for this test?” more often than not, the question is met with puzzled expressions.
The vast majority of lters in Jet Fuel service, lter product down to 1 micron (remember that we can typically see to about 40 micron and a red blood cell is only 8 micron). The ltration rating of the Millipore lter membrane material is
Filter Test Membranes
0.8 μm, which means that the test results will be reported in microscopic content.
First a 37 mm supporting Back-up Pad is installed (round edge up) into the recessed cut out on the outbound side of the plastic monitor capsule (the half with the “spyder web” design and corresponding recess).
Then the very fine Millipore filter membrane is placed atop the support pad using the lockable tweezers and the top half of the plastic monitor capsule (labeled INLET) is securely affixed.
As a note, the blue wax paper found in the package of Millipore filter membranes is designed as a divider between the white filter membrane elements to keep them clean, separated and should not be used to perform the test and may be disposed.
The test must be performed under flow conditions, and that flow must be at 50 percent or greater than the rated flow of the vessel (filter vessels should be placarded with the manufacturer’s Rated Flow capacity).
Once the plastic monitor capsule has been assembled and installed into the Mini Monitor Kit and hand-tighten, connect the bypass hose to the capsule monitor holder and the entire rig can be connected
to the inlet, or outlet actuator drybreak quick disconnect coupler.
If the assembled kit leaks, inspect the O-rings inside the capsule monitor holder, as they may need to be replaced. The dry-break quick disconnect coupler should have a direction of flow arrow stamped on it confirming that it is installed properly with the direction of flow of the fuel.
Typically, the downstream sample is performed first as our primary concern is ensuring that we are delivering clean fuel to the aircraft, the upstream test may be performed if the downstream test fails. For this reason, the test is considered a “diagnostic” filter evaluation in identifying the filter is functioning correctly, or the cause of a contamination issue.
As a rule, the test should be performed in the exact same way, at the same location, under the same flow conditions, flushing and sampling the same volume amounts. This is to ensure consistency to benchmark results over a period of time, as well as set trend expectations that if there is an abnormality, it would then be obvious.
There are those dedicated to the finest quality control procedures that perform this test during receipt of product into fixed facility storage tanks. In this case, it is recommended that the sample be taken upstream of filtration to determine any possible particulate contamination in the fuel being delivered.
Filters are generators of static electricity, and the “Millipore Test,” as commonly referred to, is a Super Static Generator. The test kit must be bonded at both ends; one clamped to the plumbing being tested and the other to the bonded bucket in which the flush and test fuel will be placed.
Begin with the Mini-Monitor Kit control in the ‘stop’ position and start fuel flow through the filter vessel. Once flow is established, move the
lever to the ‘flush’ position. Flush a known volume of fuel (recommend 1 gallon/5 liters), bypassing the membrane to ensure the test connections and lines are free of contamination which may alter the test results.
Once this known volume of fuel has flushed the system and test probe in the product line, move the lever to the ‘test’ position. In the ‘test’ mode, the fuel is routed through the capsule with the membrane and back-up pad.
Again, flow a known volume through the capsule (recommend 1 gallon/5 liters). If those parameters are not followed consistently, there is no way to benchmark results in order to evaluate trends or interpret contamination levels.
It is critically important to remember that the Mini-Monitor test rig should be turned to ‘stop’ before the fuel flow through the filter is stopped.
Once the kit is removed from the quick disconnect coupler, drain the fuel from the kit into the bonded bucket. Once the fuel has been drained, the bypass line may be disconnected, and the Mini-Monitor Kit disassembled.
Remove the capsule from the kit and remove the fuel remaining in the capsule using the metal syringe, gently draw the fuel from the outlet side of the capsule. Discharge the fuel drawn from the capsule into the bonded bucket.
Split the two halves of the capsule, using the handle of the kit in the opening of the outlet side of the capsule, lift the back-up pad and expose the membrane. Remove the membrane using the supplied lockable tweezers and place it on a clean, dry paper towel.
Remembering that wet membranes are almost always darker than dry
membranes, compare the tested membrane against the ASTM Color Standards Color booklet or Color and Particle Assessment Chart. When using the ASTM Color Standards booklet, a little secret is that if you have to flip to the second page, it is considered a failed result, and investigation must ensue to determine the cause of the contamination.
The ATA-103 states that the Acceptable color ratings are:
• Any Scale (A, B, or G)
- Maximum Rating –
• Less than 3 Dry
- Maximum Rating –
• Less than 4 Wet
Whether rating the membrane wet or dry, a membrane with visible particles is cause for concern and requires prompt investigation to determine where the solids are being introduced.
Sometimes questions arise about the fine particulate contamination, or the inherent color of the fuel, which is reasonable.
Should this occur, once the back-up pad is installed, place two membranes in the cassette and perform the test again. If the results are from the color bodies of the fuel, both membranes will reflect the same color.
If the contamination in the fuel is filterable, then the top membrane will be darker than the second membrane. If there is a desire to determine exactly how much filterable material there is in the fuel, a set of Matched Weight membranes may be used, and the difference determined to estimate the exact amount of filterable contaminates that exist.
It’s good to remember that although it is a required test by many standards, the test is not to be used as a basis for rejection of product, as the test method produces results that are not quantitative. However, the test is extremely useful in monitoring the cleanliness of our Jet Fuel and evaluating the effectiveness of our filter systems.
Walter P. Chartrand draws from 40 years of experience in the aviation industry to share ideas and practices on how to set aviation operations apart in a very highly competitive general aviation marketplace.
Chartrand began his career at a local airport fueling small aircraft, growing to manage one of the nation’s most prestigious corporate jet service centers in Houston. He earned his multi-engine instrument pilot
ratings and has flown for a living. His career has taken him from the world’s largest integrated oil company where his talents were put to work ensuring quality fuel products to his own training and consulting company working to improve the safety and profitability of the general, corporate and commercial aviation marketplace.
Chartrand’s formal education includes an Associate Degree in Aeronautical Science and a Bachelor of Science Degree in Mechanical Engineering with a minor in Technical Education.
The transition to eGSE is a crucial step toward reducing emissions, but it comes with challenges such as the need for efficient and reliable charging infrastructure.
BY ALEKSANDRA OVCHINNIKOVA
The aviation industry is undergoing a signi cant transformation.
With growing pressure from governments, environmental organizations and the public, achieving net-zero emissions by 2050 has become a primary goal.
Airports, as central hubs of aviation activity, play a pivotal role in this transition. One of the most promising pathways to achieving this goal is the adoption of electric ground support equipment (eGSE) and the integration of advanced charging technologies.
These technologies can help airport managers, airlines, and
ground handlers achieve net-zero emissions while meeting their operational needs.
Understanding the challenge
Airports are bustling environments with a multitude of operations that consume substantial amounts of energy. Ground support equipment (GSE), such as baggage tractors, aircraft tugs and cargo loaders, are traditionally powered by diesel or gasoline, contributing signi cantly to an airport’s carbon footprint. The transition to eGSE is a crucial step towards reducing emissions, but it comes with challenges such as the need for ef cient and reliable
charging infrastructure.
Ensuring smooth and uninterrupted airport operations requires a focus on reducing carbon footprints and meeting regulatory standards while balancing budgets and investing in new technologies.
Streamlining operations to adhere to environmental regulations and enhance corporate social responsibility is essential, as is managing the costs associated with ground operations and equipment.
Additionally, maintaining reliable and operational equipment is crucial to minimize maintenance needs and downtime, ensuring safety and compliance at all times.
Innovative charging technologies are crucial in addressing the challenges of transitioning to eGSE and achieving net-zero emissions. These technologies provide comprehensive solutions that enhance the ef ciency, reliability and sustainability of airport operations.
High-ef ciency chargers are designed to deliver maximum power transfer with minimal energy loss. This ef ciency is critical in reducing the overall energy consumption of eGSE eets, directly translating to lower operational costs and a smaller carbon footprint.
The chargers feature advanced capabilities such as rapid charging, which minimizes downtime by ensuring that eGSE units spend less time plugged in and more time in operation. Remote management capabilities allow operators to monitor and control charging processes in real-time, adjusting power levels and diagnosing potential issues remotely.
Comprehensive monitoring and management of battery usage is essential without the need for a traditional battery management system. The
technology continuously collects data on various parameters such as state of charge, temperature, voltage and current.
By analyzing this data, the system can predict potential battery failures, optimize charging cycles and extend battery life. This ensures that all batteries perform optimally, maintaining the operational readiness of eGSE eets and preventing unexpected downtimes.
Centralized platforms integrate data from all chargers and batteries into a single interface. This real-time analytics and reporting capability provides airport managers with comprehensive insights into the status and performance of their eGSE eet.
The platform highlights key metrics such as energy consumption, charging ef ciency, battery health and operational readiness, enabling informed decision-making. Over-theair updates ensure that the system remains up-to-date with the latest features and improvements, minimizing downtime and enhancing operational ef ciency.
Proactive optimization systems leverage real-time data and advanced
The push for net-zero emissions is not confi ned to any single country or region. It is a global initiative with airports around the world taking signifi cant steps toward sustainability.
analytics to enhance the performance and reliability of eGSE eets. These systems provide 24/7 remote monitoring, allowing operators to detect and address issues promptly.
Automated real-time data uploads ensure that the latest information is always available for analysis, enabling quick and accurate decision-making.
Remote troubleshooting capabilities allow technical teams to diagnose and x issues without the need for physical intervention, reducing downtime and maintenance costs.
Energy management is a critical aspect of operating an eGSE eet. Advanced charging technologies incorporate smart-grid, cloud-based peak shaving, and demand response energy management programs to optimize energy usage.
Peak shaving reduces energy demand during peak times by managing the charging schedules of eGSE units, lowering energy costs, and contributing to grid stability. Demand response programs allow airports to adjust their energy consumption based on real-time pricing signals from the grid, achieving signi cant cost savings and reducing their environmental impact.
These dynamic energy management strategies ensure that eGSE operations are not only sustainable but also economically viable.
The push for net-zero emissions is not con ned to any single country or
The transition to eGSE is a crucial step towards reducing emissions, but it comes with challenges such as the need for efficient and reliable charging infrastructure.
region. It is a global initiative with airports around the world taking significant steps towards sustainability. Major airports in Europe, North America, Asia and Oceania are already implementing advanced charging technologies and transitioning to eGSE.
European airports are leading the charge with ambitious sustainability goals. They are investing heavily in eGSE and advanced charging infrastructure, reducing their carbon footprint and setting an example for others to follow.
In North America, airports are implementing comprehensive energy management programs, including the deployment of high-efficiency chargers and smart monitoring systems, demonstrating the feasibility and benefits of advanced charging technologies.
Asian airports are also embracing the transition to eGSE, integrating advanced charging technologies to enhance operational efficiency and sustainability.
ACT’s commitment to innovation and sustainability
Advanced Charging Technologies (ACT) is a leader in providing cutting-edge charging solutions for the aviation industry. With more than 66,000 chargers deployed globally, ACT addresses the critical needs of efficient charging, intelligent battery management, and proactive fleet optimization. Quantum chargers are NEMA 3R Outdoor Rated and certified to UL, cUL, CE, and RCM standards. The patented centralized fleet management platform integrates realtime data and analytics, providing comprehensive insights into energy
consumption, charging efficiency, and battery health. This enables airport managers to make informed decisions and maintain high levels of operational readiness.
ACT’s energy management programs, including smart-grid and cloud-based peak shaving, optimize energy usage, reduce costs, and contribute to grid stability. Continuous innovation and sustainability efforts ensure that airports can rely on ACT’s solutions to reduce their environmental impact and achieve net-zero goals. By integrating advanced technologies and focusing on operational efficiency, ACT supports airports in navigating the complex transition to sustainable operations.
Achieving net-zero emissions in airport operations is a complex but essential goal. Advanced charging technologies play a critical role in this transition, providing the tools and systems needed to manage eGSE fleets efficiently.
By adopting these technologies, airports can significantly reduce their carbon footprint, improve operational efficiency and contribute to global sustainability efforts.
For airport managers, airlines and ground handlers, the journey
to net zero involves strategic planning, investment in innovative technologies and a commitment to continuous improvement. With the right approach and the support of advanced charging technologies, the aviation industry can achieve its sustainability goals and pave the way for a greener future.
In summary, the road to net zero requires collaboration, innovation and a relentless focus on sustainability.
Airports that embrace advanced charging technologies will not only meet their environmental targets but also set a benchmark for others in the industry. The future of aviation is green, and advanced charging technologies are leading the way.
Aleksandra Ovchinnikova is the Marketing Manager at Advanced Charging Technologies (ACT), playing a key role in driving sustainable energy solutions. With
her expertise in digital marketing and analytics, she contributes to the company’s mission of promoting innovative charging technologies. Her passion for sustainability and commitment to environmental consciousness are instrumental in advancing ACT’s impact in the clean energy sector.
INFORM’s GS RegionMaster provides ground service providers and airlines with improved task management and resource utilization.
BY REBECCA KANABLE
GS RegionMaster from INFORM was specifically designed to support airline regional managers. The software, which has a webbased user interface, enables regional managers to monitor disruptions or irregularities at smaller and medium-size operations across their network in real time from one screen.
Tasked with detecting and correcting irregularities in the ongoing operation of stand allocations, airline regional managers using GS RegionMaster no longer need to intermittently review individual stations, one by one, says Uschi Schulte-Sasse, SVP, Aviation, INFORM.
“Users can now monitor their entire network in one view and will receive notifications when disruptions or irregularities are detected at a specific airport. This immediate and proactive guidance gives personnel the ability to intelligently solve problems before they occur,” says Schulte-Sasse.
Daily operations are more and more challenged with complexities, irregularities and disruptions, she says.
“But time is still critical in flight management,” she continues. “If a flight is arriving early and an outgoing flight has been delayed, GS RegionMaster will alert the region manager to immediately navigate the incoming flight to an alternative parking position, saving wait time on the apron, avoiding further delays and supporting
more effective resource management.”
While airlines may be the primary buyers of the software, Schulte-Sasse says ground service providers that service airlines may also benefit from an improved task management program and steadier utilization of their GSE fleet and staff.
Part of the GroundStar Product suite, GS RegionMaster is based on INFORM’s original core product GS RealTime Stands & Terminal, which caters to the complexities of larger operations found at airline hubs. The size of an operation – not the airport – determines which software is more applicable.
Both provide airlines greater insight into the stand management of their network.
However, Schulte-Sasse says GS RegionMaster has a more focused set of functionalities that takes away complexities and simplifies the implementation process.
“Still, it allocates and monitors stand assignments and delivers a transparent view of the situation on each airport in real time,” she adds. “This supports airlines’ regional
GS RegionMaster is designed for small- to medium-sized operations that follow recurring patterns. The user is equipped with a dashboard that gives an overview of an entire region. Stations with irregularities are highlighted. To resolve conflicts, the user is supported by the system.
managers in achieving smooth and efficient airport operations.”
According to Schulte-Sasse, the benefits of GS RegionMaster include “unparalleled operational efficiency and reliability. ”
Without GS RegionMaster, Schulte-Sasse says stations are managed manually – without software support – or with static software solutions that require a lot of manual interaction. In addition, every airport operation is managed individually.
“With GS RegionMaster, many airports of the airline’s network can be monitored and managed at once, focusing on management by exception,” says Schulte-Sasse.
INFORM Digital Decision Making is based on hybrid artificial intelligence (AI), which includes both know-howdriven AI and data-driven AI.
REBECCA KANABLE
Rebecca Kanable, a veteran journalist, worked with Endeavor Business Media’s aviation group from 2021 to 2024 as assistant editor of Airport Business, AMT and
Ground Support Worldwide. She previously worked for various publications, including trade magazines and newspapers.
Making ground operations more sustainable and embracing innovation often go hand-in-hand.
BY MARIO PIEROBON
Sustainability is strongly felt in the aircraft ground handling industry in general. This is also the case in Central and South America, where sensitivity towards sustainability has developed significantly in recent times.
As a key enabler, innovation is contributing to aircraft ground handling sustainability with various approaches being implemented.
Innovative approaches
Innovative approaches, such as ground support equipment (GSE), increased energy efficiency, advanced waste management solutions, digitalization and automation, sustainable aviation fuel (SAF) adoption, green certifications and research and development, are transforming the landscape of sustainable aircraft ground handling in Central and South America, and innovation is essential for the progress of sustainability of aircraft ground handling, according to officials with the UAS International Trip Support Americas team.
“Concrete examples concern the São Paulo/Guarulhos–Governador
André Franco Montoro International Airport (GRU) that is integrating electric tow tractors and other electric GSE to reduce emissions and noise.
El Dorado International Airport in Bogotá is also exploring electric GSE as part of its environmental strategy, aiming to reduce reliance on diesel-powered equipment and decrease greenhouse gas emissions,” the team points out.
Quito International Airport in Ecuador has implemented energy-efficient lighting and invested in solar panels to generate renewable energy, observes the UAS Americas team.
“This is helping to reduce the airport’s overall energy consumption and carbon emissions. Chile’s Santiago Airport has also adopted energy-saving measures, including light-emitting diode (LED) lighting and solar power projects, contributing to its sustainability efforts,” the teams says. “In addition to electric GSE, São Paulo’s Guarulhos Airport is implementing advanced waste sorting and recycling systems to manage the waste generated from ground handling activities better.
Lima’s Jorge Chávez International Airport introduced automated
Innovative approaches, such as green GSE, increased energy efficiency, advanced waste management solutions, digitalization and automation, SAF adoption, green certifications and research and development, are transforming the landscape of sustainable aircraft ground handling in Central and South America.
systems for baggage handling and ground operations, which enhance efficiency and reduce the environmental impact of manual processes. Similarly, Panama City’s Tocumen International Airport adopted digital solutions for operations management, including real-time tracking and data analytics, innovations that help optimize ground handling processes, reducing delays and fuel consumption.”
According to Gabriel Serrano, CEO of Aeroservicios USA, the transition in the industry has been slow, but there are increasingly more alternatives and initiatives to apply innovations in sustainability.
“Innovation, however, comes at a higher cost, requires more administrative effort, more research and execution, which unfortunately not all companies end up pursuing. There are already proposals for airport equipment powered by hydrogen, for equipment with batteries for energy supply and air conditioning of aircraft, for tractors with high-voltage systems (shorter charging time and longer discharge time), for trucks for multiple services within airports with electric batteries, etc. However, their cost and complexity in installation or maintenance and other factors prevent them from being maximally implemented in our region,” he observes.
A notable example of how innovation is a driving force behind advancing sustainability in aircraft ground handling includes the move towards electric GSE (eGSE) – i.e., electric baggage tow units (BTU), cargo belt loaders (CBL) and passenger boarding stairs (PBS) - that help significantly reduce greenhouse gas emissions and noise pollution, affirms David Fernandez, head of fleet at Swissport International.
By harnessing EBIS’s aviation maintenance software, we can optimize GSE usage and maintenance schedules, reducing downtime and energy consumption.
— Tomeu Mas, senior vice president for Central and South America at Menzies Aviation
“The introduction of telematics in the fleet to optimize operational efficiency and reducing unnecessary fuel use and emissions is also noteworthy. In fact, telematics can provide real-time data on equipment usage, maintenance needs and energy consumption,” he says. “Another important point according to Fernandez concern data analytics and predictive maintenance, given that leveraging data analytics and artificial intelligence (AI) technology enables ground handling operations to anticipate maintenance issues, optimize equipment use, and reduce downtime. This not only enhances operational efficiency but also contributes to sustainability by minimizing resource consumption and prolonging the life cycle of equipment. These innovations reflect our commitment to leading the change towards more sustainable ground handling operations in Central and South America. By adopting these practices, we aim to align with our global sustainability goals and set a benchmark for the industry in the region.”
Tomeu Mas, senior vice president for Central and South America at Menzies Aviation, also believes that making operations more sustainable and embracing innovation go hand-in-hand.
“This is why we are using a range of tools and technologies in this space. One example is our use of predictive maintenance. By harnessing
EBIS’s aviation maintenance software, we can optimize GSE usage and maintenance schedules, reducing downtime and energy consumption,” he says. “Meanwhile, planning and real-time allocation tools allow us to accurately simulate airport ground operations, improving planning and resource allocation, reducing unnecessary equipment use and minimizing environmental impact. The use of telematics enables the real-time monitoring of GSE and other ground handling equipment, optimizing operations and reducing energy use.”
Airports such as Jorge Chávez International Airport (LIM) in Lima, Peru, are set to use Internet of Things (IoT)-connected GSE fleets, meaning that each piece of equipment communicates its status and location in real time, enabling better coordination and reducing idle times, points out Mas.
“LIM will introduce this technology with the opening of the new terminal in December this year,” he concludes.
ABOUT THE AUTHOR
Dr. Mario Pierobon provides solutions in the areas of documentation, training and consulting to organizations operating in safetysensitive industries.
He has conducted a doctoral research project investigating aircraft ground handling safety. He may be reached at mariopierobon@alphaomega.dev.
Bulmor launched the e-SideBull in 2020 after electrifying the smaller FrontBull
Bulmor introduced the e-SideBull ambulift to easily assist passengers with a fully electric vehicle.
BY JOSH SMITH
The number of passengers with reduced mobility (PRMs) are growing worldwide. Konrad Gruber, head of sales at Bulmor airground, explains these passengers include wheelchair users and elderly passengers that have dif culty walking longer distances at the airport and climbing passenger stairs.
To make air travel easier and more convenient for PRMs, Bulmor developed its SideBull passenger vehicle. The concept was originally developed with Lufthansa LEOS in 2002 to provide a solution that was safer and faster than conventional scissor lift trucks.
Since that initial concept, of cials at Bulmor have electri ed the vehicle, launching the e-SideBull in 2020 after electrifying the smaller FrontBull unit in 2017.
“We have manufactured electric lift trucks for almost 35 years for
different industry sectors,” Gruber says. “Until approximately 2019, there was no signi cant request for electric trucks, but a stronger interest for diesel-powered airport boarding vehicles. However, due to enormous pressure for decarbonization, it was foreseeable that there would be higher demand for fully electric-powered equipment.”
The e-SideBull is 100-percent electric – not just the drive system, but also air conditioning and heating for the passenger cabin, Gruber notes.
“We use lithium LFP batteries, which are being considered as the safest battery technology currently on the market,” he adds.
In the European market, Bulmor utilizes onboard chargers. This
Because the e-SideBull does not have separate driver’s cabin, it is shorter than conventional scissor lift vehicles.
allows customers to use a standard CEE 400V socket without further infrastructure requirements.
“Outside of Europe, we work with external chargers and solutions must b adopted to the local market and electric infrastructure available,” Gruber says.
The e-SideBull is available in two different lift heights. Bulmor’s XLe model provides a lift height of 5,700 mm and is capable of servicing all conventional aircraft. The XXLe
Bulmor’s XLe model provides a lift height of 5,700 mm while the XXLe version offers a lift height of 8,100 mm.
version offers a lift height of 8,100 mm and can cover all aircraft, including the A380UD.
Bulmor of cials note the e-SideBull has several features that make the vehicle safe, ef cient and passenger friendly.
“The passenger cabin can be fully lowered to ground level alongside the chassis. This speeds up the entire boarding procedure for a group of PRMs,” Gruber says. “It is no longer necessary to repeatedly raise or lower a tail lift platform as in conventional scissor lift trucks. The design of the vehicle ensures quick handling during peak times to meet the short turnaround times of low fair airlines.”
According to Gruber, the vehicle’s chassis is rugged enough that stabilizers are not necessary. He says this can offer time savings up to 70 percent and simpli es the docking procedure for the operator.
“The SideBull’s robust, torsionresistant sideloader chassis allows it to be used in winds up to 100 km per hour without any additional stabilizers,” Gruber says.
The e-SideBull also offers enhanced maneuverability and usability. Because the e-SideBull does not have separate driver’s cabin, it is shorter than conventional scissor lift vehicles.
“The sideloader steering system enables a steering angle of almost 90 degrees. The vehicle can almost fully rotate around its rear axle and needs only half the turning radius of ordinary scissor lift trucks,” Gruber says. “The SideBull needs less space, is more agile and therefore easier to maneuver when space is limited.”
What’s more, the vehicle is designed and built in accordance with the EU Machinery Directive, EN1915 1-4 as well as EN12312-14 and has undergone an EC type examination by the independent testing and certi cation body DGUV, ensuring full compliance with all necessary safety standards.
The passenger cabin can be fully lowered to ground level alongside the chassis, speeding up the entire boarding procedure.
According to Bulmor of cials, the SideBull is a result of a continuous improvement process over the past 20 years, which has incorporated feedback of operators, airports, airlines and end-users.
Additional features for the unit include a fully automatic front platform alignment system and time-programmed heating start to warm the passenger cabin at a speci c time.
“Depending on the chosen cabin layout from the customer, it can transport up to 15 passengers,” Gruber adds.
Currently the SideBull is in use at numerous international hubs in addition to mid-size and small airports. Company of cials point out the vehicle is assisting with PRM services at seven of the 10 busiest airports in Europe.
With higher pressure for short turnaround times, Bulmor of cials encourage users to consider the handling speed when specifying ambulifts in order to avoid unnecessary delays.
“Beside higher ef ciency and lower total handling costs for the operating company, customers’
travel experiences are our most important gal to achieve,” Gruber says. “Additional bene ts of our fully electric trucks beside the lower lifecycle costs and avoidance of CO2 emission, is a lower noise level with reduced body vibration as well as better air quality for the operators and airport staff.
“In Nordic countries with rougher winter operation conditions, we see a higher importance and appreciation for robust built, long-lasting trucks and convenience features such as our programmable cabin heating start,” he adds.
Bulmor works with customers and trains local airport maintenance technicians on how to handle repairs and preventative maintenance (PM) for the units. All of Bulmor’s trucks are equipped with remote assistance systems to provide quick failure diagnostic support.
JOSH SMITH
Josh Smith served as editor of Ground Support Worldwide as editor from 2016 through 2024. He oversaw production of the print magazine, created
GSW’s newsletters on a daily basis, and updated the latest news on AviationPros.com.
AERO Specialties 2820 Passenger Stairway services aircraft with sill heights from 88-161 inches. Units feature an extra-large platform with sliding handrails to clear the aircraft door and soft rubber bumpers to prevent marring of the aircraft. Included are stabilizer jacks, a folding towbar, a hand pump for height adjustment, as well as a batterypowered LED lighting system with adjustable timer.
AviationPros.com/12035173
The APS 60 Series Truck-Mounted Air Stairs are available with a wide range of options including an overhead canopy along with two air-driven canopies located at both the top and
the bottom of the stairs, giving passengers complete protection from the elements. Normally mounted on a Ford XL F550 Series and available in gas or diesel models, the most recent edition includes an automatic handicap wheelchair lift.
AviationPros.com/12441216
The APX20-DPL has a maximum platform height of 21’5” with a minimum platform height of 4’9”, allowing a single unit to interface regional jets up to wide-body aircraft. The fully enclosed cabin provides comfort and two windows on each side provide natural light in the cabin. Units can be provided with optional air conditioning, an intercom system and fold-down seats. The APX20-DPL is equipped with an auto close folding lift gate, which can be raised or lowered by one person. The lift gate measures 77” wide by 84” long and can accommodate two stretchers or four wheelchairs to be loaded in one lift cycle. The lift functions can be operated from either the driver’s cab or by a pendent located in the van body.
AviationPros.com/12132833
BULMOR INDUSTRIES GMBH
Offering a reduction of up to 400,000 kg in CO2 emissions, the Bulmor ESideBull for passengers with reduced mobility (PRM) assistance is fully electric and provides safe travel with zero emissions. Lead acid or fast-charge lithium-ion technology is available. Additional features include one-person operation with driver’s seat in the passenger cabin; compatibility with all aircraft types up to A340; wind stability up to 100 km/h; a lifting height of 8,100 mm; HEPA filter technology that removes 99.9% of all airborne viruses; and temperature control and climatization during vehicle parking without battery consumption.
AviationPros.com/21255743
Timsan’s Electric Self-Propelled Passenger Stair series has various service height range configurations from 1,800 mm to 6,000 mm with its robust, durable and reliable chassis and stairway. The EPS series has high stability capability against wind speed up to 75-100 km/h with four synchronized electro-hydraulic operated stabilizers. The powertrain consists of 80 V AC electric traction motor, hydraulic pump motor, drive axle, 80 V DC battery pack and high-efficiency AC motor controller with re-regenerative braking system. The front platform has sliding side panels of 1,100 mm height to be countered to suit the aircraft profile and has swiveling part for ease of alignment to the aircraft fuselage.
AviationPros.com/21283888
The Aviramp International acts like a fixed-finger bridge, but for remote stands. The fully mobile, motorized boarding bridge is capable of servicing a range of aircraft from an Airbus A380 lower deck to an A320, as well as Boeing’s B787, B777 and B757. The International incorporates a 360-degree, switch-back design to provide passengers a gradual slope, which makes ascending and descending the boarding ramp easier for both able-bodied passengers as well as passengers with reduced mobility (PRM). With optional solar power functionality, one person can steer the passenger ramp remotely while positioned on the ground, and a number of safety overrides are in place to provide further assistance.
AviationPros.com/12393457
The Flight GSE B737 Crew Stair mirrors the company’s Passenger Stair design for the same aircraft, and features a hot dip galvanized steel chassis mated to an aluminum stair and platforms. LED lighting with solar charging capabilities are included.
AviationPros.com/12340093
A.C.E.S., INC. (AIRPORT & COMMERCIAL EQUIPMENT SUPPLIERS, INC.)
The JetBridge Crosshair Alignment Device (JCAD), an add-on to a jet bridge or passenger boarding bridge (PBB), is used to assist operators with its docking to the aircraft. Timing of aircraft deplane procedures are shortened while improving safety to passengers and aircraft doors. Eye-safe, low-intensity laser lines are used to target the aircraft door. The vertical line provides jet bridge cab alignment to the aircraft door. The horizontal line simplifies preferred height adjust of cab floor to aircraft floor.
OSHKOSH AEROTECH
AviationPros.com/21290317
JBT designs, manufactures, installs and provides support for airport gate equipment. Jetway Boarding Bridges come in steel, glass and smooth sided models and are suitable for serving regional jets up to doubledecked jumbo aircraft. Other JBT gate equipment includes JetPower ground power units, JetAire pre-conditioned air systems and the innovative iOPS equipment monitoring service.
AviationPros.com/10024665
The PaxLift Ambulift from Baumann lifts from ground level to 8 meters, and offers integrated suspension, multi-purpose use and four steering wheels for maximum maneuverability. The PaxLift has a 100KW diesel engine for a speed up to 30km/h for ground support equipment operators. It also provides a dedicated Airport Passenger Transport design and high lifting capacities (up to 2.000kg). Additional benefits include space for six wheelchair passengers with assistance, a compact design (3,100mm height and 2,550mm width), a small turning radius (less than 7 meters) and one-man operation.
AviationPros.com/12289607
The Stinar Model SPS-3518 Passenger Stairway is hydraulically operated and controlled from the Ford-F550XL (or similar) chassis cabin. This model showcases numerous safety features, includes 48-inch-wide aluminum diamond plate steps, and can service a variety of aircraft with door sill heights between 96 and 228 inches.
AviationPros.com/21262636
R.J. DESIGN LLC
This Side Shift Cab promotes safety for passengers and ground personnel, and it provides cost-saving features.
AviationPros.com/53075380
ADELTE
ARCOS is an innovative system specifically developed to enable passenger boarding bridge (PBB) operations in a remote, safe and fast manner. ARCOS is composed of customized desk(s) located in a technical room of an airport where trained operators
remotely perform PBB docking and undocking procedures. Due to the interconnectivity of all PBBs, with one centralized and secure system, the required number of operators can be reduced by 65% and docking times by 20%.
AviationPros.com/21154166
As part of Phoenix Metal Products, Inc.’s full line of stairs, the model PNXPAS228 Truck-Mounted Passenger Stair offers a door sill height from 96 inches down to 228 inches up. The chassis is a Ford F450 SD with six stabilizers.
AviationPros.com/10219299
Stinar’s Passenger Stair, Model SPS-3518 is an elite choice among boarding options. Built with heavy-duty steel frame construction and corrosion-resistant aluminum panels, the SPS-3518 is designed for durability. Engineered to service all aircraft with door sill heights between 96 and 228 inches, this stair is hydraulically operated and controlled from the OEM chassis cab with duplicate controls on the platform. Featuring anti-slip step covers, Wago electrical connections and a hydraulic enclosure for the valve bank and pump, this all-purpose chassis-mounted stair model is designed to meet all your operational needs backed by Stinar’s industry leading 36-month warranty coupled with an OEM chassis warranty.
AviationPros.com/53074661
• 5000-PSIG rated • 36 SCFM discharge rate • Portable • Single acting, double acting and 2-stage configurations
• 5000-PSIG rated
• Quiet, only 60 dba
• No belts or pulleys
• 15 SCFM discharge rate
• 2-Stage and double acting configurations
Timsan’s TPS4000S Towable Passenger Stairs with Solar Panel is in high demand with different height options, cost-effectiveness and aesthetic design. The countries that have sun most of the year have been using this environmentfriendly unit with a big satisfaction. The stairs feature a minimum/ maximum service height of 1,800 mm to 3,800 mm; a step width of 1,200 mm; a 4.5 kW power pack; 240 Ah battery; a hydrostatic drive; and a solar canopy.
AviationPros.com/53075620
DENGE has developed a PRM ramp which is very light and exible and extremely easy to maneuver. Moreover, it is very narrow and short while folded when not in operation. It has an adjustable height, can carry passengers safely so the embarkment of the PRM to the aircraft with the passengers at the same time maximizes the speed of handling for users, offering an advantage to both the airline and ground handler.
AviationPros.com/21268816
NANDAN GSE PVT. LTD.
Towable lightweight step ladder, with height from 2200mm to 3800mm, handles all narrow-body aircraft. Solid rubber tires, aluminum non-skid steps, sides in easy-to-maintain material as well as polycarbonate canopy, are key features.
AviationPros.com/10027556
Ameribridge provides reconditioned boarding bridges and on-site reconditioning services.
Reconditioned boarding bridges offer customers a signi cant reduction in cost and a “like-new” quality product. Bridges are generally kept in stock and can be quickly reconditioned to meet project requirements.
AviationPros.com/10024656
Manufactured to withstand years of constant use in the most arduous environments with their rugged construction and superior nish, TBD’s range of variable height telescopic and parallelogrampowered towable and powered passenger stairs represents a wise long-term investment. Designed for rapid but safe deployment to access wide-body, narrow-body and regional aircraft, TBD’s passenger stairs can reach doors across any eet composition.
AviationPros.com/21076803
With a Ford F-350 XL SuperDuty chassis, the Wollard TMPS-200 Stair Truck allows quick unloading of all aircraft with door sill heights from 100 to 200 feet. Stairs support two adults per stair and up to four adults on the upper platform.
AviationPros.com/21068180
VEERA VAHANA UDYOG PVT LTD
Veera’s Tarmac Bus is fully air conditioned and offers a Euro IV diesel engine with fully automatic Allison transmission and Axle Tech front steer drive axle to ensure a smooth, comfortable, safe and fast turnaround time. At 14.5m long, 3m wide and with three wider doors on either side, it’s designed in accordance with IATA AHM 950 and offers a carrying capacity of 110 passengers to assist quick boarding and de-boarding.
AviationPros.com/21076775
Boarding bridge repair and maintenance services for airports and airlines is available from Oxford Airport Technical Services. AviationPros.com/10133223
Estex Manufacturing Company has been supplying Loading Bridge Canopies for more than 25 years. Estex manufacturers all styles of canopies and its tough and dependable fabrics meet specifications NFPA 415 and 417, as well as FAR 25.853(b). Estex Manufacturing Company also supplies facia pads, adapter pads, corner pads and installation hardware kits.
AviationPros.com/53075365
BY JOSH SMITH
Ground Support Worldwide: What attracted you to a career in the ground support industry?
OMB: I’ve aways been fascinated in aviation.
GSW: What has kept you engaged in the industry?
OMB: Curiosity. And never two days the same, and awesome colleagues.
GSW: What’s the best advice you’ve been given while working in this field?
OMB: Be prepared for everything, never assume.
GSW: How have you seen the ground support industry change the most during your career?
OMB: There has been a greater will and more focus on facilitating an approach to the same level of occurrence processing and
mitigations, as in other parts of aviation. More resources are spent on safety and compliance. But due to more focus on costs, recruitment for new staff has been much more challenging.
GSW: Have these changes been to the benefit or detriment of the industry?
OMB: For safety and compliance assurance, there has been a clear benefit. But some of this benefit is lost to the challenges in recruitment. Employees seem to be more eager to find other jobs. This puts more strain on the organizations, and in particular, training.
GSW: What’s the next big thing coming to the ground support industry?
OMB: EASA regulations in ground handling.
Name: Ola M. Bakk
Job Title: Safety and Compliance Manager
Company: Aviator Airport Alliance
Location: Stockholm/Trondheim
Years of experience in ground support: 42
Years with current company: 14
Previous employers in the industry: Braathens, RFly Industry Committees Served On: SAE G-12 Aircraft Ground Deicing Committee, 1998-2002
GSW: What type of an impact will it make?
OMB: Procedures and routines could be more common, depending on which carrier we are handling. But these must still be based on the existing IATA recommendations. If not, the only outcome will be more unnecessary findings and confusion.
GSW: What would you say to encourage someone to join the ground support industry?
OMB: Ground handling is the backbone of aviation. Joining ground handling gives the opportunity to be at the heart of the action, ensuring safety and satisfaction while enjoying day-to-day challenges.
