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THE ORIGIN OF GUARA BI
Shawn Jenkins, Cristian Duarte, Richard Steinberg, & Ken Ortbals
HAGA
A PLACE TO BEGIN AGAIN
The Story of Guara Bi
By Rebecca Hernandez, Creative Services Manager, WestCare Marketing & Communications
The news came suddenly Hogar San José, a therapeutic community center that served some of Puerto Rico’s most vulnerable, was shutting down
Cristian Duarte, the Executive Director, sat in silence with the weight of those words settling over him like a storm cloud Sure, it was his job, but the people he served had become like family to him He knew them, he understood their plight they had nowhere else to go and they were fighting so hard to rebuild their lives
Milestones in Guara Bi’s History
2008
FIRST YEAR IMPACT
Served 18 participants in its first year of operation.
Established in Caguas, Puerto Rico, to support individuals experiencing homelessness and those facing substance use and HIV-related challenges. FOUNDING OF GUARA BI
And now, they were about to lose everything Cristian’s first instinct was to look for a solution Surely, someone had a plan Surely, there was another shelter, another program, another place that could take them in
There wasn’t. The thought churned in his mind, twisting in his chest What would happen to them? Would they maintain their progress? Could they hold onto the lives they were working so hard to reclaim? He had once stood at the edge of that same uncertainty - lost, alone, unsure if his next step would be his last Years ago, in Argentina, his own brother had pulled him
2015
OPENING OF THE CARIB FACILITY & GUARA BI DOMINICAN REPUBLIC
Established to provide greater assistance to vulnerable populations in Puerto Rico.
Launched to offer support to vulnerable populations in the Dominican Republic
EXPANSION IN PUERTO RICO
New facilities were added in Caney and Inaru, expanding the reach of services.
WESTCARE COLLABORATION
The merger with WestCare strengthened financial and administrative resources, ensuring long-term sustainability.
The Manaya facility opened to provide assistance to women who are victims of crime.
Cristian Duarte & the residents from Hogar San José
from the streets and placed him in a long-term treatment program. It was there that he found stability. It was there, through healing himself, that he learned how to help others heal and discovered it was his purpose
And now, sitting here, faced with the reality that these men and women were about to be abandoned, he realized something: It was his turn to be that person for someone else
He had no facility, no official organization, and no long-term funding - only his determination and the roof over his head As Hogar San José Hera shut its doors for the last time in 2007, Cristian opened his, taking its displaced residents into his home.
With the help of Iván Moratiel, who also lost his job due to the closure of Hogar San José and stood by Cristian’s side from the beginning, they co-founded Guara Bi in both spirit and action Fernando Moratiel, Iván’s father, and Ramón Rivera, Cristian’s father-in-law at the time, provided financial support where they could.
OPENING OF THE CARIBE FACILITY
Created to provide reintegration services and support for incarcerated individuals. An innovative program on the island and a service that had not previously been offered at Guara Bi.
NEW CENTERS
Cristian found a building in Caguas that had been damaged by a fire, leaving only charred walls and broken windows. But to Cristian, that house, without doors or windows, was a place of possibility With the little savings he had, he began restoring it, piece by piece, transforming it into a place where people could not only find shelter but also a path forward It may not have been much, but it was something It was hope.
At first, Iván Mendoza, the first resident and the reason Cristian opened the shelter before renovations were even completed, became a pillar of the new community, helping to keep operations running Eventually, after the final closure of Hogar San José, Cristian began transferring more residents.
At first, it was only a few those without family, just enough to fit under his roof But word spread, and more people arrived - some seeking help, others offering whatever support they could
And now, this place needed a name. Cristian thought about
(cont page 4)
SOUTH AMERICAN VISIT
The Guaitiao, Guakia, and other facilities were established to enhance community support services.
OPENING OF THE BARTOLO JOY FACILITY
Amid the COVID-19 pandemic, a longterm care center for the elderly was launched.
GROWTH CONTINUES
Cristian Duarte, Ken Ortbals, Shawn Jenkins, and Dick Steinberg attended the World Federation of Therapeutic Communities (WFTC) Convention in Brazil, with the goal of sharing knowledge, fostering understanding, and collaborating on rehabilitation and social reintegration efforts for individuals struggling with addiction.
Multiple programs, including Guali, Mariey, Inaru, and Tahiel, began operations.
Follow Our Journey!
Guara Bi
Mendoza Building in Caguas Before - After
what it truly was A refuge A space for healing A community That’s how he chose Guara Bi, a name in Taíno, the language of the island’s first inhabitants. “Guara” translates to “Place ” “Bi” translates to “Life ” Place of Life. A name that symbolizes protection, care, and community
For nearly a decade, Guara Bi operated purely on willpower, community support, and the determination of those who believed in its mission What began as a small group of people in Cristian’s home turned into something much bigger
A pivotal moment came when Guara Bi received its first formal funding: a $5,000 grant from the Puerto Rico Department of Family It was a small amount, but it meant everything. It was the first official recognition of Guara Bi’s work and allowed them to formally launch services in Caguas
But, Cristian knew something: passion and a small grant wouldn’t be enough As the number of people grew, it became clear that one house wouldn’t hold them Cristian needed more space - something real, something lasting.
With municipal aid, he acquired three additional properties in Vega Baja, Comerío, and Caguas, expanding Guara Bi’s services and increasing its visibility among state and federal agencies As Guara Bi’s reputation for providing high-quality services to vulnerable communities grew, so did the funding from federal agencies, including the U.S. Department of Housing and Urban Development (HUD), the Puerto Rico Probation Office, and the U.S. Department of Justice
Expanding Hope in the Dominican Republic
The idea of expanding beyond Puerto Rico had been on Cristian’s mind for a while, but it was a 2014 visit to the Dominican Republic that made it clear - he had to do it Walking through the communities, he saw firsthand the lack of services for people struggling with substance use and mental health challenges. There were few resources, little infrastructure, and a vast number of people in need of support
One year later, in 2015, that vision became a reality Guara Bi expanded to the Dominican Republic, bringing services to a new population in need.
But Cristian didn’t do it alone Dr. Carlos Pérez, the Dominican Republic’s Ambassador to Puerto Rico, played a crucial role in making this expansion possible His connections helped establish relationships with local authorities and organizations, ensuring that Guara Bi could integrate into the existing system and provide effective support
Guara Bi had grown beyond what Cristian could manage alone He had done everything possible with the resources he had, but it was time to take the next step
He needed a structure, an infrastructure, and a team that could help make Guara Bi sustainable for years to come So, he picked up the phone
Cristian Duarte, Richard Steinberg, Paco González & unknown
Cristian Duarte & the Guara Bi Team
A Partnership Built on Purpose
“Dick, we need WestCare.”
On the other end of the line was Richard "Dick" Steinberg, President of WestCare - a man who had dedicated his career to helping organizations like Guara Bi expand their reach Cristian had first met him at age 22 while working at Hogar San José
Dick was happy to hear from his friend He listened carefully Cristian wasn’t asking for money - he had already secured funding What he needed was WestCare’s expertise, structure, and knowledge in managing largescale programs
Cristian and Dick met, and in 2016, Guara Bi officially became part of the WestCare family
With WestCare’s support, Guara Bi’s expansion accelerated
The partnership with WestCare made this level of growth possible. The merger not only strengthened Guara Bi’s administrative capacity, allowing for long-term planning, but also opened doors to new funding opportunities that expanded its reach
More people could now receive care, and services were no longer limited by financial uncertainty.
Guara Bi had started as a shelter Over time, it became an organization of healing, recovery, and lasting change
Programs & Services: A Lifeline for Those in Need
Guara Bi’s reach had expanded, but at its core, the mission remained the same: to offer a path forward Today, the organization provides a comprehensive continuum of care, ensuring that individuals not only find a safe place to stay, but also receive the tools they need to rebuild their lives
At the heart of its services is housing, offering emergency shelter for those in immediate crisis, transitional and permanent housing for those working toward stability, and rapid rehousing programs designed to move individuals from the streets into safe homes
But shelter alone is not enough Guara Bi has also developed comprehensive treatment programs, both residential and outpatient, providing care for individuals facing substance use disorders and mental health challenges.
Beyond housing and treatment, support services play a crucial role in helping individuals reintegrate into society
Case management and counseling provide guidance throughout the recovery process, while legal assistance and healthcare services ensure that no one has to navigate the system alone.
Among all of Guara Bi’s programs, permanent housing has been one of the most impactful, giving individuals not just a place to sleep, but a foundation upon which to rebuild their lives with dignity and independence
For Cristian, some programs hold an even deeper personal significance. Carib, Manaya, Inaru, and Tahiel, named after his children, serve as reminders that Guara Bi is not just a service organization; it is a vision for the future
It is about ensuring that families stay together, communities grow stronger, and future generations always have a place where healing and hope are within reach.
(cont page 6)
Guara Bi, Inaru Guara Bi, Carib
Guara Bi, Carib Ribbon Cutting
The People Who Make It Possible
While Guara Bi has grown into a thriving network of services, the true driving force behind the organization is its people. Every counselor, case manager, housing specialist, and community worker shares the same belief that has guided Cristian from the very beginning: everyone deserves a second chance
The work is not easy It requires patience, resilience, and an unwavering commitment to those whom society often leaves behind But for the people who dedicate their lives to Guara Bi’s mission, it is not just a job - it is a calling
They are the ones standing beside people in their darkest moments, helping them find hope when they have none left, and walking with them as they rebuild their lives.
"Guara Bi would not exist without the incredible people who pour their hearts into this work every day," says Cristian "They are the reason we have been able to reach so many, the reason we continue to grow Their dedication, their compassion, and their belief in our mission are what truly make the difference."
The impact of their work can be seen in the lives that have been transformed
Cristian considers one of his greatest achievements to be seeing Iván Moratiel step into leadership roles within the organization, taking on key responsibilities that have contributed to Guara Bi’s success
It is proof that those who once needed help can become the ones who provide it, a testament that recovery and transformation are not only possible, but sustainable
Looking Ahead: A Future Without Borders
Guara Bi has already expanded beyond Puerto Rico, leaving a lasting impact in the Dominican Republic - but Cristian and his team are thinking even bigger
Plans are already underway to bring Guara Bi’s mission to Central and South America Partnerships have been established in Argentina, Brazil, and Guatemala to support local organizations by connecting them with treatment programs, mental health services, and housing initiatives
The goal is not just to expand services, but to build a network of sustainable community solutions that will last for generations
Cristian knows that growth must be intentional and remain rooted in the same principles that have guided Guara Bi from the start
What began as a single act of refusing to leave people behind has grown into something far greater than he ever imagined and yet, he believes this is just the beginning
FLORIDA:
CelebratingtheLegacyofKatrinaTucker
By Leslie Prewitt, Director of Community Engagement, WestCare GulfCoast Florida
After 18 years with WestCare and over 35 in the behavioral health field, Katrina Tucker, Program Manager of A Turning Point, retired on January 31. Her leadership and compassion left a lasting impact on individuals experiencing homelessness and substance use disorders.
As a Certified Addictions Professional (CAP) since 2005, Katrina was among the first to earn lifetime status, demonstrating her commitment to excellence. At A Turning Point, she led an inebriate receiving facility and mentored an 18member team, shaping future leaders and strengthening program integrity.
Steve Blank, Regional Vice President of WestCare GulfCoast-Florida, shared:
"Katrina’s legacy at WestCare is one of compassion, commitment, and transformation. She had the ability to see people’s potential and the willingness to give them an opportunity to grow. While she will be deeply missed, her contributions have laid a strong foundation for the present and future of A Turning Point, ensuring her impact will be felt for years to come."
As Katrina embarked on this next chapter, WestCare extended its deepest gratitude for her service, mentorship, and dedication, as her legacy continues to inspire those who follow in her footsteps.
GCCHonorsMicheleWhiteasan UnsungHerointheFloridaKeys
By Maureen Dunleavy, Senior Vice President, Guidance/Care Center
Since 2001, the Community Foundation of the Florida Keys has hosted an annual event to recognize the dedicated service of volunteers across the region. Each year, local 501(c)(3) nonprofit organizations nominate an Unsung Hero to recognize an individual whose unpaid contributions have made a meaningful impact. Honorees are recognized during a celebratory luncheon and featured in all three editions of Keys Weekly throughout the county.
At this year’s event on February 7, Guidance/Care Center (GCC) proudly named Michele White as our Unsung Hero. Michele joined GCC's Community Action Council (CAC) in 2024 and has been a passionate advocate for behavioral health. Over the past year, she played a vital role in securing additional funding for The Heron, GCC’s assisted-living facility for individuals with mental illness.
Michele introduced GCC to the Grants for Good Campaign through the First Horizon Foundation, providing us with the opportunity to apply for critical funding. Thanks to her efforts, GCC was honored to receive funds for The Heron’s rebuild, ensuring this specialized housing remains safe, secure, and affordable.
We are incredibly grateful for Michele’s dedication, advocacy, and unwavering support. Thank you, Michele, for making a lasting impact in our community!
Michele White & Maureen Dunleavy
Katrina Tucker’s daughter speaks at her retirement ceremony
A hand-drawn portrait of Katrina Tucker by a client
WestCareBringsJoytotheFrontDoorofResidentsoftheCityofAtlanta
By Arthur Langford, Project Coordinator, WestCare Georgia
WestCare Georgia’s Drug Free Coalition partnered with the United Youth Adult Conference (UYAC) for their annual Christmas Caroling Event. Each year, UYAC spreads holiday cheer throughout Atlanta by visiting seniors, as well as those who are ill or homebound, singing Christmas carols and delivering fruit baskets. This year WestCare Georgia joined in the festivities, bringing together youth from the Drug Free Community Coalition, our Free to Recover Program, and the Rise Up Program to show our support for this meaningful cause.
IOWA:
WelcomeAboard,HeatherBuck, totheForestCityTeam!
by Darrell Mayo, SSVF Veteran Advocate, FAVA
WestCare Georgia @westcarega
The day was filled with joy, carols, laughter, hugs, and heartfelt prayers for those facing health challenges. As we walked through the streets of Mechanicsville, we also took the opportunity to share information about WestCare’s impactful work and our Drug Take Back initiative.
This Christmas Eve celebration was a true reflection of WestCare’s mission of Uplifting the Human Spirit and bring hope to those in need.
Scan or click here to learn more about FAVA!
Here at the Family Alliance for Veterans of America (FAVA)/WestCare Iowa, we are excited to welcome Heather Buck as the newest member of our team! She joined us in December as the data entry clerk for our Supportive Services for Veteran Families (SSVF) program in Forest City, Iowa.
A proud Veteran, Heather served two tours in Iraq (2004-2005 and 2008-2009) and was honorably discharged in 2014 with the rank of E-5. As an 88M transportation specialist, she contributed significantly to military operations and logistics. Her service continues as a member of VFW Post 6161 in Leland, Iowa
Heather holds an associate degree in Business Management & Accounting and a bachelor’s degree in Accounting from Kaplan University A Forest City native, she is excited to give back to her hometown and fellow Veterans through her work at FAVA.
In her free time, Heather enjoys the companionship of her service dog, Eva Rose, and her other dogs, Bob and Calliope. She hopes to one day open an animal rescue to ensure every pet experiences love and care.
Please join us in welcoming Heather - we are honored to have her on board and look forward to the impact she will make within our organization and the Veterans community!
GuamHomelessCoalition’s2025AnnualPoint-in-Time(PIT)Count
By Jenine Damian, Counselor, WestCare Pacific Islands
During the month of January, WestCare Pacific Islands (WPI) had the honor of being the lead organization to coordinate and participate in the Guam Homeless Coalition’s (GHC) 2025 Annual Point-in-Time (PIT) Count This annual event, which takes place at the beginning of every year, is an initiative aimed toward improving the quality of life for Guam’s homeless population through outreach, support, and connection to available assistance programs. This year, WPI’s Veterans programs, Supportive Services for Veteran Families (SSVF) and Path to Freedom (PTF), spearheaded efforts in logistical planning, enlisting community and organization volunteers, and coordinating donations to include hygiene products, nonperishable food commodities, and a resource directory.
The GHC Annual PIT Count aimed to survey and document both sheltered and unsheltered individuals and families to better understand the growing needs of some our island’s most vulnerable. The survey covered important data that included demographics, contributing risk factors, and connections, if any, to current assistance programs. Outreach teams were formed to cover and survey the main villages in the island of Guam and these teams were able to connect individuals to resources, and, at the very least, provided food assistance and personal hygiene products on site. To close out the daylong event, WPI worked together with the member organizations of the GHC to finalize all outreach efforts and data collection. It is WPI’s hope that the work of our community volunteers will help the GHC’s mission to decrease homelessness in Guam and improve policies that will better align with the needs of our island people.
WPI and Sanctuary staff putting together resource bags in preparation for the GHC 2025 Annual PIT Count
WPI staff on their final outreach to close out the GHC 2025 Annual PIT Count in Hagatna, Guam
WPI staff preparing for the morning rush of volunteers on the day of the GHC 2025 Annual PIT Count
CELEBRATING 50 YEARS OF Uplifting the Human Spirit
In celebration of 50 years of Uplifting the Human Spirit, The Express has embarked on a journey through time. Over the past year, we have been featuring the origin stories of our WestCare entities, tracing our history. Thank you for joining us on this extraordinary odyssey of discovery and inspiration.
Help us tell WestCare’s story from around the world!
Our commitment to showcasing the incredible work that makes WestCare a beacon of healing and support in our communities remains steadfast. While we are featuring the history of WestCare, we will continue to feature highlights from the remarkable journeys of individuals and groups who inspire us all. We urge you to continue to submit your stories of success, education, prevention, and healing to marketing@westcare.com. Your narratives fuel hope and contribute to our collective mission of Uplifting the Human Spirit.
GUAM PALAU
U.S VIRGIN ISLANDS
PUERTO RICO