Professional Distributor – September 2025

$15.00

BendPak ASARS System delivers 360-degree arm restraint across all two-post lifts, supporting EV-Ready safely and unmatched lift stability.

RISE TO NEW HEIGHTS

AP SERIES • TWO POST LIFTS

The AP two-post lift offers exceptional direct-drive lifting performance. This industrial-strength car lift guarantees cutting-edge technology, top of the line materials, a design that’s ahead of its time and a 10,000-lb. lifting capacity.

10AP

Features Automatic Swing Arm Restraint System for added Safety.

This is our standard model that features 73" of lifting height and an overhead beam height of just 145" for shops with lower ceiling clearances.

PRO SERIES

Column extension adds 24" of additional under-clearance height for Euro-style cargo vans

10AP-168

This model features an upper crossbar that’s positioned two feet higher to accommodate high roof cargo vans. Features 73" of lifting height and an overhead beam height of 168".

Take vehicle service to the next level with the Pro Series. Each Pro Series lift comes complete with its respective lift, sets of adapters, cradle pads, and the WSA-100 air-electric workstation.

10AP PRO #5175639

10AP-168 PRO #5175644

10APX PRO #5175648

10APX-168 PRO #5175649

10APX

Taller technicians are sometimes at a disadvantage while working under a standard-rise lift. This highrise model features 79.5" of lifting height and an overhead beam height of 157".

Adapter Kit

Column extension adds 24" of additional underclearance height for Euro-style cargo vans

10APX-181

Like our 10APX, this high-rise model also features 79.5" of lifting height, but it comes with an overhead beam height of 181" to accommodate highroof cargo vans.

Already own a 10AP lift? Give it the upgrade it deserves with an Adapter Kit. Deluxe and Pro Packages come loaded with what you need to service more vehicles than ever before.

DELUXE #5210480

Two-Post Lift Adapter Kit

• Frame Cradle Pads

• Medium Adapters

• Tall Adapters

PRO #5210481

Two-Post Lift Adapter Kit

• Frame Cradle Pads

• Medium Adapters

• Tall Adapters

• Air-Electric Workstation

Innovation Awards

Our panel of independent judges selected the top tools and equipment in 28 categories this year.

Brand new products from BendPak, Carbyne Tools, Streamlight, and more.

The top requested products from technicians and shop owners, based on pageviews from VehicleServicePros.com.

Taking a closer look at products from TOPDON, SUNEX, Power Probe, and CTA Tools.

DEPARTMENTS

Why community involvement matters

The LDV team shares what mobile tool distributors need to know before buying a used or new truck.

This distributor knew nothing about the automotive industry when he started, but he’s now built up a loyal customer base that’s as charitable as he is.

Brian Fahlgren discusses selling to experienced technicians.

Products that

help your bottom line.

Distributors share how they handle difficult customers.

Collin Kenehan, Independent

Published by Endeavor Business Media, LLC

EDITORIAL DIRECTOR Chris Jones

770-625-1526 ChristopherJ@EndeavorB2B.com

EDITOR-IN-CHIEF Nadine Battah

330-808-4298 Nadine@VehicleServicePros.com

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Professional Distributor (USPS 017-300; ISSN 1553-6211 print; ISSN 2150-2080 online) is published nine times a year in March, April, May, June, July Special Issue, August, September, October and December by Endeavor Business Media, LLC. 201 N Main St, 5th Floor, Fort Atkinson, WI 53538. Periodical postage paid at Fort Atkinson, WI, and additional mailing offices. POSTMASETER: Send address changes to Professional Distributor, PO Box 3257, Northbrook, IL 60065-3257.

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Printed in the USA. Copyright 2025 Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopies, recordings, or any information storage or retrieval system without permission from the publisher. Endeavor Business Media, LLC does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from

by the authors of said articles.

EMILY MARKHAM EDITOR Emily@ VehicleServicePros.com

Why community involvement matters

How helping your community helps you too.

Small business owners are the backbone of every community. Each business not only helps the local economy but also makes that space unique, drawing in new community members. In this month’s Tales from the Road article (pg. 40), Cornwell Quality Tools distributor Eddie Neugebauer discusses his involvement with his community of Lawton, Oklahoma. Though Neugebauer has only been a distributor for around two and a half years, he’s made a big impact on those around him. Every year, the distributor runs a raffle on his truck where for every bike his customers donate, their name is entered for a chance to win a Cornwell tool cart. The bikes are then donated to local kids during the town’s holiday parade.

Neugebauer’s community involvement goes beyond giveaways, including feeding the homeless, organizing a parade for a young girl after she was struck by a stray bullet, and much more. I know some of you are probably thinking, ‘What Neugebauer is doing is amazing, but I would never have time to do that.’ And I get it, the 24 hours we’re given in a day constantly seems too short to accomplish everything we’ve set our minds to, but if you can find the time, getting involved in

your community is rewarding in more ways than you can imagine.

The simple act of volunteering your time can inspire others to do the same. Most people want to help, but they’re often stuck wondering how and feeling like they can’t make a difference. The way you volunteer doesn’t have to be world-shattering. Sponsoring a local kids' sports team or even offering to run the concession stand can make a big difference.

By putting yourself out there and helping your community, it’s also a great way to meet new people. Perhaps you’re at your local clothing drive helping sort clothes and you start chatting with someone who’s looking for a change in career and you just so happen to be looking for a new driver. This opportunity never would have presented itself if you weren’t out among your community.

Of course, volunteering can also help get your brand’s name out there and drum up some business, but that’s a miniscule portion of what this is about. Overall, it’s about supporting the community that supports you.

What are some ways you’re supporting your community? Or perhaps ways you’d like to? Send me an email or give me a call. I’d love to chat about how you’re making a difference.

Welcome to Sneak Peek!

This section features recently introduced automotive tools and equipment. See new products even before automotive technicians read about them in PTEN magazine.

CONTAINS BOTH 5” AND 7” PLIERS

The 2-pc Patented Locking Pliers, No. FRLP100, from VIM Tools are made of CRMO (chromemoly steel) and feature bidirectional jaws. A traditional locking jaw with vertical cut grooves in the jaw allows the tool to bite onto the head of stripped fasteners to easily remove them. The set contains both a 5” and 7” pair in a nylon carrying pouch. 

For more information, visit VehicleServicePros.com/55307237

DESIGNED FOR CHARGING ON THE GO

The M18 TOP-OFF Charger and Power Supply from Milwaukee Tool is the most compact M18 charger, up to 65 percent smaller than traditional kitted chargers. Designed for users who charge on the go, this charger delivers simultaneous M18 battery and device charging. This charger features one 100W bidirectional USB-C PD port and one 15W USB-C port to deliver 115W of continuous power for faster headlamp, phone, tablet, and laptop charging. 

For more information, visit VehicleServicePros.com/55309047

CUTS HUB REMOVAL TIME BY UP TO 80 PERCENT

The Air Hammer-Powered Tommy 475 Wheel Hub Puller, No. PMXTOM475PRO, from ProMAXX Tool by Milton is designed to save technicians time with no more control arm teardown. It pairs with the AirStrike Bidirectional Air Hammer for high-performance extractions in as fast as 30 seconds. This product features a machined flat flange that mounts directly to the hub, allowing the puller to deliver straight, centered force, preventing damage to the spindle, knuckle, or CV joint. The pull flange easily attaches to 3-3/4” to 4-1/2” bolt patterns. It is compatible with most domestic and import 1/2-ton vehicles with 4-6 lug studs. The tool’s rugged construction includes a heat-treated, forged steel threaded 5/8”-18 center bolt. 

For more information, visit VehicleServicePros.com/55308401

INTUITIVE APP ALLOWS USER EASY CONTROL

The TC002C Duo from TOPDON is universal USB-C compatible and designed to work with all USB-C smartphones and tablets. It features advanced thermal clarity, 256 x 192 IR resolution enhanced by proprietary Thermal Image Super Resolution technology for sharper 512 x 384 image resolution. Measures from -20 degrees C to 550 degrees C (-4 degrees F to 1,022 degrees F) with a + or -2 degrees C accuracy. This tool has a 25Hz refresh rate and a <40mK temperature senstitivy to deliver real-time heat tracking. An intuitive app offers users easy controls and a built-in Scenario Guidance Hub for step-by-step instructions. 

For more information, visit

COVERS MOST COMMON LIGHT TRUCK AND SUV APPLICATIONS

The 6-pc 4WD Locknut Socket Set , No. 839, from Cal-Van Tools, is a 1/2” square drive set that allows technicians to use ratchets, breaker bars, and torque wrenches and covers the most common light truck and SUV applications. The set includes a 4-lug socket, a 6-lug socket, a GM locknut socket, a Toyota 4-lug locknut socket, a Ford 4-lug locknut socket, and a FWD front spindle puller. 

For more information, visit VehicleServicePros.com/55296484

2.5-HOUR RUN-TIME ON HIGH

The ProTac 2.0 HP from Streamlight is a tactical flashlight that delivers 85,000 candela for downrange illumination. The light offers nearly five times the distance output of its predecessor, the ProTac 2.0. The light offers three operating modes. On 'high', it delivers 2,000 lm and 85,000 candela; on 'medium', it provides 550 lm and 22,500 candela: on 'low', it offers 100 lm and 4,400 candela. Run-times range from 31 hours on 'low' to 2.5 hours on 'high'. The light also features a TEN-TAP programmable switch, allowing users to pick between three programs: high/strobe/low (default); high only; or low/medium/high. Light is IP67-rated for dust-tight and waterproof operation to one meter for 30 minutes. 

For more information, visit VehicleServicePros.com/55303152

EASILY REMOVED AND STORED

The Autostacker by BendPak 48” Extended Approach Ramps makes loading low-slung vehicles onto Autostacker lifts safe and easy. The ramps are 18” wide, making them compatible with most tire sizes, and feature a non-slip texture surface for increased traction. They are made of high-strength, lightweight aluminum for durability without excess weight. The ramps securely attach to Autostacker’s existing ramp system without any modifications required, and when not in use, they can be easily removed and stored. 

For more information, visit VehicleServicePros.com/55308926

MADE IN THE USA

The Mayhew Tools 4-pc Demo Tool Set, No. 14050, includes a 3/16” pin punch, a 1/4” pin punch, a 1/4” center punch, and a 7/16” pry chisel. Each tool features a tempered alloy steel shaft that extends through the handle for added strength and power. The Dominator Pro handle provides an enhanced grip and ensures user comfort with prolonged use. Each tool has a capped end for striking without handle damage. The set is made in the USA and backed by a lifetime warranty. 

For more information, visit VehicleServicePros.com/55307851

INCLUDES RUGGED CARRYING CASE

The Carbyne Tools 28-pc Tamper-Proof Hex Bit Socket Set, No. 3101575, features a full range of SAE and metric pin-in-hex sizes. Each bit is precision-machined from S2 steel and paired with durable chrome vanadium sockets. The set is ideal for servicing airbags, seat assemblies, interior components, and more, and it comes packaged in a rugged case for quick access and easy organization. Every tool includes a lifetime warranty. 

For more information, visit VehicleServicePros.com/55295040

DESIGNED TO TRAP NEEDLE BEARINGS

The Twin Cam Inner Cam Bearing Remover/Installer Kit from OTC Tools contains the tools needed to remove and install inner cam bearings without damage to the crankcase. The bearing puller is designed to trap the needle bearings and keep them from falling into the crankcase. The installation tools are designed to press on the outermost diameter of the bearing, eliminating damage to the bearing, cam, or case. The press adapter will also set the bearing to its proper depth. Removes and installs both 7/8” and 1” ID bearings. 

For more information, visit VehicleServicePros.com/55301088

DESIGNED FOR USE ON SWAY BAR LINKS

The Sharktooth Sway Bar Plier, No. MLSTSBP7, from Matco Tools are engineered to deliver a secure grip with their 3-point jaw design that effectively holds stripped and rounded fasteners. Specifically designed for use on sway bar links, these pliers provide the right tool for the job. Featuring a slim 7” thin profile, they offer ultimate accessibility, allowing users to reach tight spaces with ease and precision. 

For more information, visit VehicleServicePros.com/55294804

ENGINEERED TO RECOVER DEEPLY DISCHARGED BATTERIES

The Associated Equipment Wheeled Battery Charger and Analyzer, No. 6021AGM, is an allin-one charger, tester, and analyzer designed for automotive and fleet service. It delivers 70/65/30 charging amps with 205A crank assist and recovers deeply discharged or “dead” batteries. Features include AGM/EFB specialty modes, automated load testing, battery fault indicators, and a digital display. Safety features include overcurrent and wrong-voltage protection. Suitable for shops and fleet garages, it provides complete battery recovery and maintenance. 

For more information, visit VehicleServicePros.com/55308997

SERVICES VARIOUS CUMMINS ENGINES FROM 1989 TO CURRENT

The CTA Tools Cummins Front & Rear Crankshaft Seal Remover & Installer Master Kit, No. 5085, is a comprehensive kit for installing and removing the front and rear crankshaft seals on Cummins engines, including ISB, ISC, ISL, QSB, and B and C Series models from 1989 to current. It’s compatible with factory OE seals and wear sleeves. The kit includes a Cummins ISB front crank seal removal and installation tool, a Cummins crankshaft seal installer, a Cummins wear sleeve install tool, a rear crankshaft seal removal and installation tool, and a Cummins B and C Series rear crank seal/wear sleeve installer. 

For more information, visit VehicleServicePros.com/55291875

FEATURES MAXIMUM TORQUE OF 600 FT/LBS

The Ascot Supply 1/2” Drive Super Duty Air Impact Wrench, No. 153-23120, features a 2” extended anvil, a twin hammer mechanism, and a full teasing trigger for better user control. The handle exhaust improves comfort during use. It offers a free speed of 8,000 rpm and a maximum torque of 600 ft/lbs, making it ideal for highvolume shops and tire service providers. 

For more information, visit VehicleServicePros.com/55308191

AVOIDS THREAD GALLING

The Shockit XL Crows Foot 2-Pack Set (16-pc SAE + 16-pc Metric), No. LT1915XL, from LTI Tools by Milton, delivers air-hammer-driven hypersonic vibration, perfect for seizing stubborn hydraulic fittings on heavy duty equipment. Built with 30 percent more steel and a compact GermanDIN-rated design, it excels in tight spaces while avoiding thread galling. Each set includes a non-turning offset 8mm radius tip punch for precision. The sets eliminate extra disassembly, save shop time, and tackle any fitting quickly and safely. 

For more information, visit VehicleServicePros.com/55301574

TWO HEX SIZES IN EACH SOCKET

The 8-pc Flip Socket Set , No. 13430, from Lisle Corporation includes double-ended flip sockets with two hex sizes in each socket. This kit is designed for the removal of standard and damaged/distorted lug nuts. The kit includes 1/2” drive extension, 6-point, impactrated 17mm/17.5mm, 19mm/19.5mm, 21mm/21.5mm, 22mm/22.5mm, and 27mm/27.5mm sockets. 

For more information, visit VehicleServicePros.com/55306438

WORKS ON BOLTS UP TO 90 PERCENT ROUNDED OFF

The X-TREME Grip Sockets from SP Tools USA feature Center Drive technology, allowing the sockets to undo bolts up to 90 percent rounded off by applying pressure to the center of the bolt’s flats for maximum torque. The sockets have a triple-layered chrome finish that resists corrosion, and the twin knurling ensures a secure grip even in greasy conditions. The sockets are made from chrome-vanadium steel for added strength and durability. 

For more information, visit VehicleServicePros.com/55300711

INCLUDES SAFETY GOGGLES AND STRIKER

The ESAB Victor Medalist 350 Classic Utility Kit features Victor heavy duty G350 oxygen and fuel gas regulators, a heavy duty Victor combination torch, a 1-101 series size 2 cutting tip, safety goggles, and a striker. The G350 uses 2-1/2” diameter gauges with a high-contrast gauge face. The kit comes in a durable utility bag with one main compartment, carry handles, a shoulder strap, and multiple side pouches that organize all the components required for oxy-fuel applications except for cylinders. A complete range of cutting tips, welding and multi-flame heating attachments, and 1/4” by 20’ Grade T hoses are optional additions. 

For more information, visit VehicleServicePros.com/55307282

MOST WANTED

Do YOU stock it?

The following products are among the most requested tools and equipment from recent issues of PD 's sister publication, PTEN. Perhaps you've already received requests about some of these items. Take a closer look at stocking them.

A Fl exes 180 degrees

The VIM Tools Flexible 5” Wire Disconnect Tool, No. WCT5, eliminates the need for technicians to purchase multiple disconnect pliers, allowing users to only need one hardness disconnect plier with a universal joint to easily reach connectors at any angle. The tool flexes 180 degrees, giving users straight, 45 degrees, 90 degrees, or any other angle needed. The forged jaws are spring-loaded for one-handed use, and the tool measures 5” long, making it easy to carry.

For more information, visit VehicleServicePros.com/55276979

C Pe rforms up to 5,000 jump starts

The Start•All Jump•Pack 10,000A from Goodall by Vanair, a Lincoln Electric Company, offers up to 10,000A and 133,200 joules. It can start engines up to 16L and charge personal devices and laptops. The pack has a capacity of 236.8 Wh, offers up to 5,000 jump starts, and has two DC auxiliary power ports, two 2.1A USB ports, and a 12V output port. It features built-in Protect•All safety protections, including reverse polarity, low voltage, short circuit, overheat, over-discharge, over-voltage, and open-clamp protections. The Start•All Jump•Pack includes a one-year warranty. It also comes with a 500 lm LED emergency light, safety strap, 3-in-1 mobile adapter, carabiner, and carrying case.

For more information, visit VehicleServicePros.com/55249713

BB De signed for 6.7L engines from 2021-present

The Ford 6.7L Power Stroke EGR Tube Broken Bolt Repair ProKit, No. PMNXN200PRO-008, from ProMAXX Tool by Milton, includes 8mm hardened steel inserts for 6.7L diesel engines from 2021 to the present. It complements the existing EGR kit designed for 6.7L engines from 2011 to 2020 with 6mm inserts. This kit reduces repair time by eliminating the removal of the intake, turbo, and exhaust manifold for a quick 45-minute repair instead of an 8-hour replacement. Screw-in bushings and proprietary mating angles ensure perfect alignment of the ProPlate jig over the broken bolt. The kit is USA-made and includes a 12mm bottoming tap that reduces the risk of breakage during use.

For more information, visit VehicleServicePros.com/55269128

D On ly weighs 2.5 lbs

The Palm Air Impact Wrench from Capri Tools is available with either a 1/2” or 3/8” drive. The wrench features 405 ft-lbs of maximum reverse torque in an ultra-compact package that’s just 3-1/3” deep and 2-1/4” wide and weighs only 2.5 lbs. It includes a responsive trigger and ergonomic grip to reduce user hand fatigue. The impact wrenches use a 1/4” NPT air inlet with a low air consumption of 3.4 CFM at 90 psi. The 1/2” drive impact wrench operates at 92.9 dBa, while the 3/8” drive impact wrench operates at 91.1 dBa.

For more information, visit VehicleServicePros.com/55267068

E Fe atures specialized air-holding seals

The Ascot Supply 3-in-1 Extractor & Inflator Tool, No. 469-00443, efficiently removes and installs valve cores and can be used to inflate tires as well. It has a 1/4” threaded inlet with specialized air-holding seals that speed the airflow through the tire valve in less time. Users simply have to attach the chuck to the valve stem, press the knurled end inward to unscrew the valve core, and then pull the knob to securely hold the core in an airtight chamber. The tool is 5-1/8” long and can be extended to 6-3/4”, keeping the core secure and eliminating lost valve cores.

For more information, visit VehicleServicePros.com/55268261

F Id entifies parasitic draw and locates active circuits

The Power Probe DM300AUTO Automotive Test Meter can measure current directly up to 30A and can measure and display the current flowing through a fuse without requiring the removal of the fuse, making it ideal for identifying parasitic draw and locating active circuits. It features a large TFT color display with a userfriendly interface, and it can perform a number of test functions, including step-by-step testing of the alternator output or starting cranking voltages in the supply circuit.

For more information, visit VehicleServicePros.com/55271466

I In cludes four socket sizes

The Ko-ken 3-pc 1/2” Square Drive Double-Ended Socket for Damaged Wheel Nuts/Bolts, No. 14219M, is a socket set designed for removing damaged or swollen lug nuts and bolts. The set includes an extension bar and two double-sided sockets: one with 18.5mm and 19.5mm sizes and one with 20.5mm and 21.5mm sizes. The thin-walled sockets are ideal for tight spaces, and both sockets feature removable plastic covers that protect the wheel and extend the tool’s longevity.

For more information, visit VehicleServicePros.com/55272349

GG In cludes battery cable cutter

The 8-pc Battery Terminal Service Kit, No. 4631, from OTC includes essential tools such as a battery terminal puller, a 3-way battery post cleaner, battery pliers, and various wrenches for both side and top terminals. The kit also features a battery cable cutter and a terminal brush, all neatly organized in a durable blow-molded case for easy transport and accessibility. Ideal for efficient, professional battery maintenance.

For more information, visit VehicleServicePros.com/55274704

H Allows for 30 percent more torque

The TOUGHSERIES 18-pc Metric Combination Wrench Set from DeWalt includes wrenches featuring powerjaw technology that allows for 30 percent more torque on rounded fasteners. These wrenches have a 15-degree offset to provide access in tight spaces and long panel forging designed to maximize torque. The set comes with a convenient roll pouch for organization and portability.

For more information, visit VehicleServicePros.com/55269621

ng handle allows easy tightening

easy

The Vessel 11-pc 2 Way-Speed L-Handle Set, No. SLH21U, includes five 1/4” square sockets (8mm, 10mm, 12mm, 13mm, and 14mm) and five 1/4” hex bits (+1, +2, +3, SL4, and SL6). The long handle allows for powerful tightening while the smooth rotating sleeve allows quick turning. The set includes a push or pull collar to attach to a bit or socket that allows for a 15-degree tilt.

For more information, visit VehicleServicePros.com/55273168

2025 AWARD WINNERS

Thexton

Tire Wrench Support Stand

The Tire Wrench Support Stand, No. 967, from Thexton is a steel support stand that includes multiple support points, ensuring alignment. The stand is 29.5” and is designed to provide clearance for various vehicles, from cars to heavy duty trucks. This stand is an aid in a technician’s arsenal for basic application to working on harmonic balancers. The stand’s construction allows for users to break it down for easy storage. Additionally, the stand accepts wrenches or extensions up to 1-1/4” in diameter.

CATEGORY: Tire & Wheel Service

For more information, visit VehicleServicePros.com/55018726

SUNEX Tools

Juic’d Box 7-Drawer Powered Cart

Every year since 1999, the PTEN Innovation Awards feature the newest and most innovative products introduced to the automotive aftermarket. For 2025, PTEN received over 100 submitted product entries in 28 categories. Throughout the next several pages, you'll find product details for the winner in each of those categories. To view a full list of winners online, visit: VehicleServicePros.com/2025IAWinners.

Hunter Engineering

Hunter University

Hunter University from Hunter Engineering is a global learning platform designed for easily accessible training for customers, technicians, instructors, and students. It offers all of the company’s learning content in a single place with dozens of free online courses and streamlines registration for in-person courses at training centers around the United States. The platform provides an individualized experience for users, with unique learning paths, task tracking, and training history. Users can also earn equipment certifications on a self-guided basis, and instructors can download materials for use in classes. The courses are available internationally and in 21 languages.

CATEGORY: Training

For more information, visit VehicleServicePros.com/55279769

Blair Equipment Company

BFD-KX+ Magnetic

Drill

The Juic’d Box 7-Drawer Powered Cart , No. 8065PCBK, from SUNEX Tools features two integrated power strips with a total of six 110V outlets, four USB-A outlets, and four USB-C outlets, allowing it to charge a total of 14 devices simultaneously. A modular drawer stores over 20 power tools, and all of the drawers are fully extendable and lockable. Its interior offers additional storage space and has a gas piston-assisted lid for easy operation. The cart has 6” casters and four corner bumpers for safe and easy maneuvering around the shop.

CATEGORY: Tool Storage

The Blair Equipment Company BFD-KX+ Magnetic Drill can be used to cut holes in frames and for metal fabrications. The drill can cut holes up to 1-3/8” in diameter through 1” thick material. A high torque motor rips and tears through holes using the specialtycoated Karbon X+ annular cutters. This allows for faster smoother holes in more types of materials. Each drill is small batch built in the USA.

For more information, visit VehicleServicePros.com/55127717

CATEGORY: Body Shop For more information, visit VehicleServicePros.com/55056370

Ingersoll Rand

2236QTiMAX Series DXS 1/2” Air Impact Wrench

CATEGORY: Power Tools

Autel

IA700 Advanced Modular ADAS Calibration System

The 2236QTiMAX Series DXS 1/2” Air Impact Wrench from Ingersoll Rand delivers 1,500 ft-lbs of breakaway torque while measuring less than 7.4” long. It features the company’s DXS Drive Xchange System, so users won’t need adapters and can quickly swap to any of the 10 interchangeable drives. It also uses the company’s Direct Greasing System, which allows the tool to be more efficient and reliable. It is available in high-visibility orange, green, or red.

For more information, visit VehicleServicePros.com/55092417

TEXA USA

IDC6 HD Truck Diagnostics - AI Diagnostic Assist

The IDC6 HD Truck Diagnostics - AI Diagnostic Assist from TEXA USA features redesigned navigation and a new homepage layout that simplifies options and adapts to user habits with tooltip messages recommending ideal functions and highlighting frequently used selections and options. It includes an AI-supported Diagnostic Assistant that provides guided repair experience features. It also offers the AI Global Search function and AI Smart Diagnosis function to provide technicians with advanced experience and troubleshooting knowledge to quickly and accurately diagnose repairs.

CATEGORY: Heavy Duty Scan Tools

For more information, visit VehicleServicePros.com/55277362

The Autel IA700 Advanced Modular ADAS Calibration System features a modular, compact design that can be quickly disassembled for transport or storage. It uses a robotic crossbar with six high-definition tracking cameras and includes advanced features such as wheel alignment pre-checks, optical positioning, and unlevel floor compensation. The IA700 also includes the Guided ADAS application, which allows users to calibrate recently released vehicles that aren’t yet covered by Autel software.

CATEGORY: ADAS

For more information, visit VehicleServicePros.com/55137729

TOPDON

Tornado120000

The Tornado120000 from TOPDON is a power supply and battery charger that features intelligent current (5-120A) and voltage (1116.8V) output adjustment with a maximum power of 1700W. It’s compatible with 12V lead-acid batteries and lithium batteries. It comes with three major charging modes, nine-step smart charging, and eight built-in safety protection modes, including short circuit protection, spark protection, and reverse connection protection. The Tornado120000 also uses a dot matrix LCD screen for easy reading and operation.

CATEGORY: Shop Equipment

For more information, visit VehicleServicePros.com/55127074

2025WINNERS

Snap-on

APOLLO+

ESAB Savage A50 LUX

The ESAB Savage A50 LUX is an automatic welding helmet that features HALO headgear and advanced OpTCS true-color viewing at an EN 1/1/1/1 optical level. It also offers an integrated 50 lm LED front head light with a dedicated arc sensor and power supply, a redesigned shell, a quick-release front lens, and a simplified autodarkening filter user interface. The A50 LUX is lightweight, weighing only 1.27 lbs, making it comfortable even during long jobs.

CATEGORY: Welding

For more information, visit VehicleServicePros.com/55276072

APOLLO+ from Snap-on is a diagnostic assistant equipped with guidance and industry-leading capabilities for many different repairs. APOLLO+ features Fast-Track troubleshooting, a patented Snap-on exclusive that filters out complexity and presents one focused workflow. Based on an ever-expanding and validated repository of billions of repair records and hundreds of billions of diagnostic sessions, it’s designed to save technicians time with every code by providing filtered information specific to the vehicle being worked on. With fast boot-up and one-touch code scan and clear, users can work more quickly through repairs.

CATEGORY: Automotive Scan Tools

For more information, visit VehicleServicePros.com/55132326

EZRED Tools

Adjustable Magnetic Tool Holder

The EZRED Adjustable Magnetic Tool Holder is ideal for holding irregularly shaped or unbalanced tools. It features adjustable arms that can expand and hold tools from 1-1/2” - 4” wide. The holder uses strong embedded magnets that can hold tools up to 15 lbs to any magnetic surface. The holder can be mounted to a toolbox, service cart, vehicle lift, and more for quick tool access, and the holder can be mounted to peg board walls with integrated screw holes.

CATEGORY: Tool Organization

For more information, visit VehicleServicePros.com/55276896

Oasis Scientific

Vividia CF-D4010 4mm Flexible Joystick

Dual-Camera Monitor Borescope

The Oasis Scientific Vividia CF-D4010 4mm Flexible Joystick

Dual-Camera Monitor Borescope features a probe length of 1m with a 4mm diameter, allowing it to view and document hard-to-reach areas. It has a 1MP front-view camera with a 1MP side-view camera, and it can record both pictures and videos on a removable SD card. The CF series of borescopes boasts a more robust build quality than previous models, allowing it to perform in rugged environments.

CATEGORY: Inspection Tools & Lab Scopes

For more information, visit VehicleServicePros.com/55277684

Autel IA700: The New Industry Standard

The Autel IA700 ADAS Calibration System is the ideal solution for calibration in today’s aftermarket industries. Technicians are confronted with the fact that nearly every vehicle they service is equipped with an Advanced Driver Assistance System (ADAS), and often, even seemingly unrelated repairs or services may require calibration. The IA700 is not just versatile; it’s like a shapeshifter, able to morph into the perfect system for any type of shop or mobile repairer.

With the IA700, Autel has taken the best attributes of previous systems—the compactness and mobile attribute of the MA600 mobile frame, the wheel alignment pre-check and optical target positioning of the IA800, and the unlevel floor compensation and holistic approach to vehicle repair and calibration of the IA900—and created a new industry standard.

The IA700 system provides a repeatable, streamlined diagnostic, alignment inspection, repair, and service workflow, enabling shop technicians to offer their customers the most comprehensive, key-to-key vehicle service. The holistic nature

of the modern vehicle, where software, sensors, components, and modules interact over multiple communication networks, requires an advanced diagnostic tool to correct faults before advancing to any structural analysis and safety system calibrations.

Autel leads the industry in vehicle brand and ADAS technology coverage. With the IA700 system, shops can calibrate every camera, lidar, and radar-based system on virtually every vehicle entering their bay, providing dynamic and static calibrations. Autel offers comprehensive static calibration packages with Lane Departure Warning targets and patterns for all major brands with ADAS-equipped vehicles. Visit Autel.com to learn more about the IA700 and all of the Autel ADAS calibration solutions.

2025WINNERS

Pro-Cut International X19 Cordless Rotor Matching System

The Pro-Cut International X19 Cordless Rotor Matching System is the only rotor-matching system powered by a 48V 50Ah rechargeable battery, which can perform over 30 brake jobs on a single charge or indefinitely if plugged into wall power. Its battery comes with protection against overcharge, over-discharge, short circuit, over-current, and high temperatures. It uses a variable-speed DC motor that delivers clean, consistent power. The X19’s computer system features disc tracking, maintenance alerts, variable speed control, and a battery management system. It also features a power meter for live readout of power usage and battery state of charge.

CATEGORY: Brake Service

For more information, visit VehicleServicePros.com/55267409

FedPro

Tub O’ Towels Heavy Duty

Dual Texture Wipes

The FedPro Tub O’ Towels Heavy Duty Dual Texture Wipes feature two textured sides: a smooth side for everyday messes and detailing and a scrubbing side for tough and stubborn grime that needs extra effort and deep scrubbing to remove. The oversized wipes are solution-soaked to help break the bond between dirt and a surface, and they are safe for hands. The wipes come in a convenient heavy duty tub.

CATEGORY: Chemicals

TEXA USA

Forming Gas Kit & H2 Detect - A/C System Leak Detection

The TEXA Forming Gas Kit & H2 Detect - A/C System Leak Detection provides accurate and efficient leak detection for R-134a/R-1234yf/R-744 refrigerant systems. When an A/C system is missing the confirmed quantity, it’s a sign of a leak and needs repair. The kit allows users to confirm microleaks quickly and safely for an effective repair. The Forming Gas Kit comes with the Forming Gas Cart TTF 700, which is equipped with all the necessary tools to operate on A/C systems, the Forming Gas Case, and the H2 Detect Sniffer, which detects any hydrogen in the air for locating the leak’s location.

CATEGORY: Air Conditioning Service

For more information, visit VehicleServicePros.com/55277023

For more information, visit VehicleServicePros.com/55276904

GripEdge Tools

10-pc G-FORS 3/8” Drive Standard Metric Socket Extractor Set

The GripEdge Tools 10-pc G-FORS 3/8” Drive Standard Metric Socket Extractor Set, No. XBM10S, includes sockets ranging in size from 10 mm to 19 mm. Each socket uses Rounding Prevention Technology designed to grip up to 100 percent rounded fasteners. The sockets are made from CrMo steel for increased strength and durability and coated for corrosion resistance. The set also includes laser-marked sizing details for every socket and a G-FORS pusher rod that removes extracted bolts or studs from a socket.

CATEGORY: Tool Accessories

For more information, visit VehicleServicePros.com/55277494

Power Probe Inc.

PPDRAW

ProMAXX Tool by Milton 900 Series Air Hammer-Powered Fuel Injector Puller ProKits

Through a simple OBD-II port connection, the PPDRAW from Power Probe helps technicians monitor parasitic draw and serves as a memory saver during battery replacement. The PPDRAW delivers up to 10A of continuous current through its Smart Battery Output, while its graphing mode displays voltage and amperage as a waveform. With wireless connectivity, users can conveniently view and record data using the Power Probe Link app. Its USB-C rechargeable highcapacity lithium-ion battery provides hours of monitoring, and its TFT multi-color display offers hi-def visibility. Additionally, it features an adjustable current output alarm and auto power-off settings for customizable usage.

CATEGORY: Battery Starting & Charging

For more information, visit VehicleServicePros.com/55018121

The ProMAXX Tool by Milton 900 Series Air Hammer-Powered Fuel Injector Puller ProKits include an AirStrike Bi-Directional Air Hammer that can produce up to 3,000 bpm and inline fuel injector adapters. According to the company, the tools can break the bond between unlike materials in as little as 15 seconds without causing damage. The kits are available with options for Ford 6.7L Power Stroke, GM 6.6L Duramax, and Dodge/Ram/ Jeep/Fiat 3.0L V-6 EcoDiesel. The kits can be combined with the 22” Shockit Articulated Punch to access injectors under cowlings or the 200 Series Injector Lift Kits for the same engines covered by the 900 Series.

CATEGORY: Specialty Tools

For more information, visit VehicleServicePros.com/55270768

2025WINNERS

Pico Technology

TA511 PicoBNC+ 1400V Differential Probe Kit

The TA511 PicoBNC+ 1400V Differential Probe Kit from Pico Technology offers all of the PicoBNC+ benefits to high-voltage measurements, including probe recognition and elimination of manual switching and batteries. Technicians can use up to three probes simultaneously with the PicoScope 4425A Automotive scope while still meeting all safety requirements. The TA511 is rated to 1,000V CAT III and equally effective at handling high-voltage signals for EV and hybrid systems as it is handling low-voltage differential signals, such as 5V communications.

CATEGORY: Diagnostic Equipment

For more information, visit VehicleServicePros.com/55040559

Mitchell 1

Job View

The Mitchell 1 Job View feature in Manager SE 9.1 allows shops to streamline workflows for estimates and invoices while providing instant visibility into profit margins for informed decision-making. Job View logically groups labor and parts on the screen and in customer documents, simplifying deferred work management for future jobs. It facilitates fast and organized customer approvals with clear, professional documents.

CATEGORY: Automotive Software

For more information, visit VehicleServicePros.com/55278253

Milwaukee Tool M18 Magnetic Extendable Boom Light

The Milwaukee Tool M18 Magnetic Extendable Boom Light, No. 2129-20, features two articulating arms and three swivel points with 900 degrees of vertical rotation and 890 degrees of horizontal rotation. Combined with the light’s strong magnetic base, it can provide reach in tight or awkward spaces. The base also has a release mechanism for easy removal and replacement as well as a protective storage boot that reduces the magnet strength for safe toolbox storage. The light offers 2,500 lm for up to 12 hours on low or 4.5 hours on high on one M18 XC5.0 Battery. It has an IP54 rating for dust and water resistance, is impact-rated, and is corrosion-resistant. The light comes with a 5-year warranty.

CATEGORY: Lighting

For more information, visit

Lisle Corporation Torque Adapter 25 Nm

The Lisle Corporation Torque Adapter 25 N.m, No. 61860, is designed to help prevent overtightening plastic and aluminum oil filter canisters and filters. This adapter turns any 3/8” drive ratchet or breaker bar into a 25 N.m torque wrench. Additionally, it can be used with a 21mm socket or wrench, but is not meant for use with impact or pneumatic wrenches.

CATEGORY: Hand Tools

For more information, visit VehicleServicePros.com/53099738

Stock the 2025 PTEN Innovation Award-Winning 900 Series Fuel Injector Pullers –Profit-Boosting Tools Your Customers Will Love

When a tool earns the 2025 PTEN Innovation Award for Hand and Specialty Tools, mobile tool distributors take notice. ProMAXX Tool’s 900 Series Fuel Injector Pullers (PMXPWP900) aren’t just award winners—they’re revenue generators. This innovative line is designed to solve one of the biggest headaches for technicians: stubborn fuel injectors. By helping techs remove injectors in as little as 15 seconds—without pulling the cab or cylinder head— this tool practically sells itself.

For mobile tool dealers, the 900 Series is a high-demand, high-margin product. Every shop running Ford 6.7L Power Stroke, GM 6.6L Duramax, or Fiat 3.0L EcoDiesel engines is a potential customer. With its air hammer-powered harmonic vibration and multiple kit options—ProKit, Base Kit, and Fuel Line Adapter—there’s a solution for every tech and budget.

Stocking this award-winning tool means you can:

•Boost revenues with a premium, problem-solving product that delivers fast profits for shops.

•Create repeat customers, as techs who buy the base kit often return for additional adapters or the full ProKit.

•Leverage PTEN’s endorsement, making your pitch easier— industry judges have already recognized its innovation.

Mobile tool distributors know that products with real-world shop impact drive the fastest sales. The 900 Series Fuel Injector Pullers do exactly that: they save techs hours, make you the hero, and keep cash flowing into your route.

Stock the award-winning 900 Series today—and watch your customers’ productivity and your profits take off. Visit promaxxtool.com for more details.

2025WINNERS

Josam

Cam-aligner

The Josam Cam-aligner allows the user to measure any type of vehicle, including trucks with multiple steered axles, buses, agricultural vehicles, mobile cranes, military vehicles, light commercial vehicles, trailers, and semi-trailers. The Cam-aligner allows shops to perform fast alignments and quicker diagnoses, and it can compensate for road inclination, allowing it to be used on non-flat surfaces. The camera and inclinometer housings are IP54 rated for water and dust resistance. It offers a 14-hour operational life when fully charged.

CATEGORY: Under Vehicle Equipment

For more information, visit VehicleServicePros.com/55277664

Snap-on

Non-Conductive Magnetic Pick-Up Tool

The Non-Conductive Magnetic Pick-Up Tool, No. PTHVFLEX, from Snap-on, features a composite non-conductive design that makes it ideal for metal retrieval in electric vehicle environments. It uses a 31-segment adjustable arm that offers a 14” reach with a 2-lb lifting capacity, and it can hold its position. It has an encapsulated magnet that eliminates conductivity risks and protects technicians from accidental electrical contact. The tool has been tested to 1,000V AC and 1,500V DC.

CATEGORY: EV Tools & Equipment

For more information, visit VehicleServicePros.com/55280246

Coast

SPEAKEASY Collection-RL35R Voice-Controlled Headlamp

The Coast SPEAKEASY Collection-RL35R Voice-Controlled Headlamp features voice-recognition technology that allows full handsfree use of the light with spoken commands for power on/ off, lighting output, beam shape, beam color, and other functions. It also has manual controls and the Coast Variable Light Control dial for even more precise adjustments. It provides up to 1,100 lm with a 613’ beam at maximum power with a 2.5-hour runtime. The RL35R includes a silicone-lined strap made of non-slip mesh and a detachable, rechargeable battery pack that can be used as a power bank. It’s IP54 water- and dust-resistant and comes with a lifetime warranty.

CATEGORY: Safety & Personal Gear

For more information, visit VehicleServicePros.com/55140226

SUNEX Tools

2-Ton

Off-Road Jack

The SUNEX Tools 2-Ton Off-Road Jack, No. 6602RJ, features a 28.4” lift height and a dual piston mechanism for rapid lifting. It has a full-length wraparound steel skid plate for stability even on soft surfaces, and heavy duty wheels on solid steel axles allow for easy navigation on rough terrain. It has a locking height adapter and stainless steel hardware for durability and corrosion resistance.

CATEGORY: Lifts, Jacks, & Stands

For more information, visit VehicleServicePros.com/55127670

Lisle Corporation

Radiator Genie Pro

The Lisle Radiator Genie Pro, No. 88800, features interchangeable 17” and 43” wands that have reinforced ribs for increased durability and can be used with air or water. Notches on the wand securely lock the tip angle in 90-degree increments for hard-toreach areas, while a patented fan head increases pressure and working width. The metal handle and trigger can be hooked for an always-on flow to reduce hand fatigue. The two-piece air fitting includes an M-style plug that can be changed to any style plug or removed for use with a standard hose.

CATEGORY: Air Tools

For more information, visit VehicleServicePros.com/55131938

Hunter Engineering

ADAS Coverage Guide

The Hunter Engineering ADAS Coverage Guide features hundreds of vehicle models ranging from 2006 through to the present and is updated twice a year with additional models and changes in the ADAS market. The guide allows users to identify required ADAS calibrations or resets before writing a work order and designates the necessary Hunter ADAS equipment. Each page includes a reference key and color-coding for quick reference. It can be accessed through the HunterNet2 online portal.

CATEGORY: Reference Guide

For more information, visit VehicleServicePros.com/55140811

PRODUCT IN FOCUS

SUNEX TOOLS

Flexible Magnetic Strip & Bowl

Features 14 rare earth magnets for a reliable grip on tools and parts.

APPLICATION

Tire changes, tear downs, spark plug replacements, body panel removals, interior work, and more.

ORIGIN

The Magnetic Bowl and Magnetic Strip were developed from the PTEN Innovation Awardwinning Magnetic Mat. The Magnetic Strip, due to its size, makes it ideal for putting in locations where the Magnetic Mat couldn’t fit such as creepers, underhoist stands, and transmission jacks. It also works as a clever way to attach your mobile worktable to your service cart for less trips through the shop. The Magnetic Bowl is versatile in that it can be used as a magnetic mat for ferrous items or can be snapped at all four corners and then can be used for both ferrous and non-ferrous items like plastic clips, aluminum, or copper items.

STORAGE AND DISPLAY

Each item is packaged in a full-color box with product details, features/benefits, photos, and application photos, as well as specifications. One Magnetic Strip and one Magnetic Bowl are in the box and are then available in a total carton of 20. Since these items are magnetic, they are very easy to merchandise on the truck by attaching them to just about anything made of metal.

SELLING POINTS

• Secure and strong: Together, 14 rare earth magnets combined (nine in the tray, five in the strip) provide reliable grip on fasteners, tools, and parts, holding them in any orientation within the engine bay, lift, or toolbox

• Protective outer layer: Features a highquality outer PVC layer that safeguards surfaces from scratches and damage while being resistant to common shop fluids.

• Versatile design: This combination includes the flexible, foldable 10” by 10” tray, which is organizable and accessible in a large variety of orientations.

• This SKU is exclusive to the automotive and industrial sectors.

MANUFACTURING SPECS

This product is made in Taiwan and is made of PVC and rare earth magnets. Within the SXMAGPACK, there are two items: the Magnetic Bowl (No. SXMAGBOWL), which weighs only 12.8 oz. but can hold up to 25 lbs with nine rare earth magnets and the Magnetic Strip (No. SXMAGSTRIP), which weighs only 3.87 oz. but can hold up to 15 lbs with five rare earth magnets.

FEATURES AND BENEFITS

• Weight capacity: Rated to hold up to 25 lbs (tray) and 15 lbs (strip), this combo set handles a diverse array of fasteners, parts, and tools, providing ultimate flexibility in your workspace.

• Multipurpose: The tray and strip support a wide range of automotive applications, offering storage for ferrous and non-ferrous parts, and both can be easily repositioned as needed.

• Secure during movement: Ensures that tools remain securely in place even when the strip is moved, reducing the risk of items shifting or falling.

• Easily attach and remove: Designed for easy attachment and removal from multiple surfaces in an automotive environment, enhancing convenience and flexibility.

POWER PROBE EVTEST EV Tester

A 1,000V CAT III AC/DC voltmeter, 1kV insulation tester, and true milliohm meter all in one device.

APPLICATION

• Testing high voltage cable connections and similar by verifying true low resistance connections under load (true milliohm meter (4-wire) for precise measurement (down to .0001mΩ) and two wire resistance test up to 40kΩ

• Voltage leakage and damage testing on high voltage circuits (like motor windings) via insulation test (up to 1,000VDC 200GΩ)

• Test capacitors up to 1,000μF

• Wire length calculator to determine wire length by gauge, great for testing motor windings

• Basic voltage measurement up to 1,000V

FEATURES AND BENEFITS

SELLING POINTS

The EV Tester from Power Probe is designed for EV technicians. This compact ECE-R100compliant multimeter combines the three essential EV testing tools: CATIII/1000V & CATIV/600V-rated voltmeter, 1,000V insulation tester, and true milliohm meter.

ORIGIN

• Bonding test (Kelvin 4-wire type) up to 1A: Verifies true low resistance connections under load, especially important in high voltage circuit connections

• Insulation resistance test up to 1,000 VDC and 200GΩ with PI, DAR Calculation: Extremely accurate low-range resistance testing (see bonding test)

• CATIII/1,000V and CATIV/600V Rated: Correct range and safety rating for EV servicing

This tool came from the desire to supply technicians with a single tool for EV servicing rather than three tools that all EV technicians need when working with EV systems.

MANUFACTURING SPECS

The EVTEST is made in Taiwan from various plastics and rubbers. It features a color TFT screen and a rugged housing. The tool weighs 1.4 lbs.

STORAGE AND DISPLAY

The tool is shipped in a cardboard box, packaged nicely in a branded Power Probe canvas bag with all included accessories. There is one EV Tester per package. The tool displays well on a shelf or toolboxes next to other electrical equipment and testing tools.

PRODUCT IN FOCUS

TOPDON V4500Plus Battery Tester and Jump Starter

Includes USB-A and USB-C ports, 15 ultra-bright LEDs, and an IP65-rated housing.

APPLICATION

The V4500Plus is ideal for:

• Automotive repair: Jump-starting vehicles and diagnosing battery issues

• Fleet maintenance: Ensuring the readiness of commercial vehicles

• Emergency services: Providing quick power solutions in roadside assistance scenarios

• Outdoor activities: Serving as a power source for camping or outdoor events

FEATURES AND BENEFITS

• 4500A peak current: Ensures reliable jump-starting for a wide range of 12V vehicles, reducing downtime.

• Battery and system testing: Allows technicians to diagnose battery health, preventing unnecessary replacements and saving costs.

• Fast recharge: The PD100W fast charging capability minimizes waiting time, enhancing productivity.

• Portable power source: Can charge smartphones, laptops, and power 12V devices, adding versatility to its use.

• Robust construction: Its rugged design ensures longevity and reliability in various working conditions.

To watch a video demonstration of this product, visit: VehicleServicePros.com/55309324

SELLING POINTS

• Powers dead batteries: The V4500 Plus Boost Mode powers dead batteries for up to three minutes, allowing multiple starts or moving vehicles onto a wrecker or into a shop.

• High peak current: Delivers up to 4500A, suitable for jump-starting 12V vehicles with engines up to 16L.

• Integrated battery tester: When paired with the TOPDON app, it allows users to test batteries, starting, and charging systems.

• Fast charging capability: Equipped with PD100W fast charging, it can recharge from 0 percent to 100 percent in approximately 90 minutes.

• Multi-functional power bank: Functions as a portable power source with dual USB ports and a 12V DC output, suitable for charging various devices.

ORIGIN

The V4500Plus was developed to address the need for a reliable, multi-functional tool that combines jump-starting capabilities with battery diagnostics, catering to professionals who require efficiency and versatility in their equipment.

STORAGE AND DISPLAY

Place prominently on the truck with other essential diagnostic tools to showcase its versatility and importance.

MANUFACTURING SPECS

• Peak current: 4500A

• Battery capacity: 32,000mAh (120Wh)

• USB ports: USB-A (5V/3A) and USB-C (PD100W)

• Vehicle compatibility: Suitable for up to 16.0L gas and diesel engines

• LED flashlight: 15 ultra-bright LEDs with 500 lm output

• Weight: Approximately 9.7 lbs (4.4 kg)

• Dimensions: Approximately 12.6” x 12.2” x 6.9” (320mm x 310mm x 175mm)

SUGGESTED RETAIL PRICE

$249

833-629-4832

CTA TOOLS

Features built-in magnet.

APPLICATION

Ideal for engine bay work, HVAC, underdash fasteners, or any job requiring access in confined or offset spaces. Commonly used in automotive, motorcycle, and machinery service tasks where reach and angle are limited.

SELLING POINTS

• Makes fastener removal easier in tight or hard-to-reach areas

• Includes three popular drive sizes: 1/4”, 3/8”, and 1/2” square drive

• Built-in magnet helps center and hold the tool in place

• Quick-change 1/4” hex shank improves workflow efficiency

• Compact 3” length adds versatility without sacrificing torque

SUGGESTED RETAIL PRICE

$35.95

FOR MORE I NFORMATION

Contact CTA Tools Technical Director Alberto Roldan at aroldan@ctatools.com.

FEATURES AND BENEFITS

• The wobble tip allows up to 10 degrees of tilt and an extra 10 degrees of turning capability, offering better access in tight engine bays or around obstructions.

• Magnetic ends keep sockets aligned with the fastener, reducing slippage and frustration.

• The quick-change 1/4” hex shank design speeds up bit swaps between tasks.

• The compact length lets technicians maneuver in confined spaces without needing bulky extensions or U-joints.

ORIGIN

Technicians often struggle with fasteners that are recessed, angled, or partially obstructed. The 9594 set was designed to eliminate the need for multiple extensions or adapters while giving users flexible access and magnetic control in one tool.

STORAGE AND DISPLAY

• Ships in a compact, hangable hang-tab card for easy display

• Sold individually in 1 set per package

• Ideal for clip-strip, hook display, or small bin storage on the truck

MANUFACTURING SPECS

• Made from durable chrome vanadium steel with a corrosion-resistant finish

• Set includes: 1/4”, 3/8”, and 1/2” square drive sizes

• Length: approximately 3” per bit

• Each bit has a 1/4” hex shank and a built-in magnet

• Weight: approx. 0.5 lbs (total set)

Time for TORQUE

Understanding when and how to sell your customers electric and air tools.

By Emily Markham, Editor

Atechnician’s toolbox is filled with a variety of tools and equipment. As years pass, some of those tools become obsolete. Currently, the automotive industry is seeing a trend where technicians and shops are buying more cordless electric tools than air tools. However, this trend doesn’t mean air tools are over.

Independent distributor Nick Smalley and his team of distributors are seeing this trend as well. Smalley and one of his drivers, Collin Kenehan, both note that when it comes to the sale of electric tools, they sell anywhere from a few daily to a few weekly, while their air tool sales are more often a few monthly. Electric tools and air tools each have their strengths and weaknesses, creating their own places in a shop. During PTEN ’s annual Aftermarket Profile Survey (featured in our April issue), we asked shop owners and technicians whether they prefer air tools or electric tools and if they’re replacing their air tools with

Smalley runs his route three days a week and spends the rest of his time researching new products and deals for his customers.

Photo courtesy of Nick Smalley

electric tools. In terms of preference between air tools and electric tools, the split was pretty even. About 50 percent said they prefer electric while the other 50 percent prefer air tools, or have no preference. As for replacing their air tools with electric tools, only 5 percent of technicians have replaced all of their air tools. Seventeen percent have not replaced any, and 77 percent have replaced some, but are keeping a mix between the two.

Every technician will have their own preferences about what tools they use and when. As Matt McKegney, North American Sales Manager for AIRCAT Pneumatic Tools, says, “It’s all based on the application.”

PICK YOUR FIGHTER: ELECTRIC TOOLS VS. AIR TOOLS

Though cordless electric tools are the current trend, your customers are still using and buying new air tools. This means understanding the differences between these tools and the applications they are best used for is important so that you can help your customers get the right tool for the job.

Electric tools

One key attribute of electric tools is their ability to be cordless. This grants technicians the ability to move around the shop freely and get into tight spaces more easily.

“Cordless is no longer just about convenience,” says Milwaukee Tool’s Group Manager of Product Marketing, Ryan Mack, “It’s about delivering greater productivity, safety, and freedom in the shop. For example, technology now being integrated into our High Torque Impact Wrench solutions can target torque range to prevent over torquing, ultimately reducing rework and improving safety.”

Other “smart” features offered in some electric tools include automatic

shut-off and performance tracking for precision, notes C.J. Fay, digital and brand senior marketing manager for SUNEX Tools.

Fay continues on to say that electric tools are best suited for light to medium duty tasks with precise torque control, providing versatility to the user. Additionally, because no equipment is required to use these tools, as they are either plug-and-play or batterypowered, it makes them simple to use.

Air tools

When it comes to air tools, their ability to be continually used — no wait time for batteries to be recharged — makes them an ideal choice for high-volume tasks, notes Fay. These tools tend to excel in high-power, shop-based tasks such as heavy duty bolting. Air tools also often come into play during body shop repairs and are used for metal fabrication, bodywork, surface prep, and automotive painting to get a uniform application.

McKegney also sees much use of air tools for collision-based repairs.

“Right now, we still see the continuous running tools, which we call rotary tools, which are sanders, die grinders, those types of tools, [where] air still is preferred just because of the performance and the weight,”

McKegney says. “So, it all depends on the application … determining what the technician is going to use.”

Fay goes on to add that the adjustable power output technicians have via the air compressor settings allows for quite a bit of versatility from task to task. Lastly, he mentions that air tools tend to have greater durability due to having fewer moving parts. This helps to ensure a long lifespan in the potentially harsh conditions of an auto shop.

UNDERSTANDING YOUR CUSTOMERS

Every route and each stop along its way hosts a variety of unique customers with individual needs. Smalley and his team’s routes are located throughout Wisconsin and Northern Illinois. They stop at dealerships, independent shops, truck shops, body shops, and perhaps unsurprisingly, boat shops and individual farms. Each of those locations has different needs for tools and equipment.

Smalley notes that he visits many of the heavy duty shops and agricultural locations along his route, so the tools and equipment he carries are more heavy duty based. Shop type can also play a role in whether those technicians are interested in electric or air tools.

Kenehan, a member of the Smallman Tools team, notes that each shop has unique needs for power and air tools. Photo courtesy of Nick Smalley

COVER STORY

“Heavy duty shops seem to like air,” Kenehan says. “[Technicians] need 1” anvils, 3/4”, and there’s not an electric air hammer yet. So, air hammers are a great tool to have [in those shops.]”

Smalley and his team keep multiple electric and air tool brands on their trucks to suit all their customers’ needs. For electric, they’ve got Milwaukee, DeWalt, and Makita, and for air tools, they have AIRCAT, Ingersoll Rand, Astro, and Mityvac. If there’s a brand or a tool they don’t have, they’ll work with the customers to get them what they need.

Often, when customers approach them about buying an electric or air tool, the customer has already done the research.

“Most guys will come on the truck, and they’ll say, ‘Hey Nick, do you have that? Do you have that Astro THOR air hammer? We read online that that’s the closest comparison to [this other] air hammer,’ Smalley explains. “When it comes to air tools, guys come on the truck, knowing what they want, usually down to the specific model number.”

Electric tools aren’t very different, especially when it comes to the Milwaukee Tool products.

“The Milwaukee stuff just sells itself because it’s everywhere,” Smalley says. “The information is everywhere; the hype is everywhere. So again, guys know what they want. It’s kind of an easy sell for us, because we don’t have to explain what it is.”

Understanding the differences in each of your stops and the needs of each individual customer will help you know which brands to stock, when to step in with additional information to aid your customer’s research, and what tool and equipment needs they’ll have.

BUYING CONSIDERATIONS

Though many customers do their own research before an electric or air tool

purchase, for those that don’t, you’ll want to run down your list of questions to help them find what they need.

Fay recommends asking these questions:

• Who’s buying — the shop or the tech?

• Do they like technology? Or simplicity?

• What level of technician are they?

• How do they treat their tools?

• What do they work on most often?

• What is their budget?

• What are their previous spending habits?

• What other tools/brands do they own?

• What is the shop environment like?

As you’re asking your customer these questions, be sure to break down each topic to look at it from every angle to ensure you’re getting all the information you need.

Shop set-up

The set-up of your customer’s shop can play a large role in determining whether an electric or air tool is best for them. If the shop is small and mobility is already limited, a cordless electric tool might be best. Additionally, if the shop doesn’t have an air compressor, then purchasing an air tool wouldn’t make sense.

However, it’s likely that most shops you visit won’t lack an air compressor. McKegney notes that as long as there’s air in the vehicle’s tires, then there will be air in the shop. If your customer needs an air tool, Fay notes that another consideration would be whether they have the hose length they need to complete the job. If your customer’s shop doesn’t have the right equipment to complement the tool, then the purchase becomes irrelevant.

Safety

Safety is a major concern in every shop. When it comes to electric and air tools, each poses its own concerns.

For instance, with air tools, Milwaukee’s Mack notes that the air hose could be a tripping hazard for those in the shop. However, this hazard can be lessened if the shop uses hose reels that are attached to the ceiling, McKegney says.

As for electric tools, the lithiumion battery can pose a threat.

“The biggest concern we’re hearing now is the insurance companies are wanting to know how these shop owners are storing the equipment using lithium batteries because of possible fire hazard,” McKegney says. “And I’m not talking just electric vehicles, anything that uses a lithium battery.”

Again, the hazard for this can be

Kenehan tries to create a connection with each of his customers.

Photo courtesy of Collin Kenehan

lessened by following the proper safety protocols.

Equipment specifications

Between electric and air tools, there are a few equipment specifications you should discuss with your customers. Fay suggests these specifications.

Electric tools:

• Torque (ft-lb)

• Tool weight

• Voltage (18V/20V)

• Battery platform compatibility

• RPM

• Amp-hour Air tools:

• Torque (ft-lb)

• Tool weight

• Compressor CFM/PSI compatibility

SELLING TIPS

Making the sale isn’t always easy, but with the tips below, you could find a new angle to sell your customers electric and air tools.

1. Trial run products

Technicians tend to be tactile people; they want to be able to hold a tool in their hands and see for themselves how it works.

“A one-week trial can be a gamechanger,” Mack says. “It helps users see how cordless tools fit into their workflow — not just for one task, but across their entire day, week, and year. And for distributors, selling into a system like M12 or M18 opens the door to a broader range of solutions — from polishers and inflators to lights and vacuums — all powered by the same battery.”

This same tactic can be used for air tools as well. If a customer is using one type of tool over the other, they may not have given that other tool a chance. Letting them try out the tool could surprise and land you a sale.

2. Create a connection

Finding a way to connect with your

customers will help them see you as more than just a salesperson.

“It’s easy to talk to these people, [but] you have got to be a little understanding that everybody’s got a different personality,” Kenehan says. “You learn that as time goes on, you can figure out a way to make them laugh, make it about them. If you see a picture on their toolbox of their children or a car or something, ask them about it. Try to make it about them, rather than yourself. Just spark conversation. And that seems to get people thinking like, ‘Oh, maybe I will stop on the truck, see what he’s got to offer.’”

3. Listen

Smalley and his team are all relatively new to the tool-selling industry. However, the distributor’s key to finding success and expanding his team to six additional drivers in only about two and a half years comes from one simple thing — listening.

Starting out working for one of the flags, Smalley quickly reached the No. 1 position in the state of Wisconsin in just seven months. He felt he had tapped out his selling area – there were no other shops or businesses for him to visit, and word of mouth had requests for him to visit other towns. At that point, in order for him to expand, he decided to become an independent.

“One of the biggest pieces of advice I’ve learned selling tools to customers is more about listening to the customer than anything,” Smalley says. “Customers know what they want. They might not just be able to always explain it in the right way, but I’d say 80 percent of this job is just listening. They know what they’re working on every day. They know what they need. They know what they borrowed from another technician. I just learned you got to sometimes sit back. I always let the customer talk first.”

allowing you to continue coverage for a good portion of your finance term. On a used vehicle, those warranties are transferrable as the vehicle is sold. If considering a used vehicle, ask about any potential warranty coverages that may be passed along.

Most used trucks are sold “as-is” beyond any warranties provided from the OEM. Even with low mileage, a used truck can have hidden issues. For some peace of mind, there are some third-party warranties available. Coverage from these third-party options are generally a bit more limited than from the OEM, however.

If you are a tool distributor who logs hundreds of miles each week on your route, you want to ensure your truck can be repaired quickly and avoid additional out-of-pocket costs. However, it’s not just about cost — it’s about keeping your route moving without interruption.

3 CUSTOMIZATION: WHAT BEST SUPPORTS YOUR ROUTE?

Tool trucks aren’t like other commercial vehicles. They need to be purpose-built for how you sell tools, and that varies by person, product, customer base, and region.

When you buy new, you have full control — from the layout of display shelving to power systems, storage drawers, lighting, and even how your logo and brand colors are integrated. Want extra battery backup? A custom slide-out display? A larger workstation? These are some of the many considerations and options when designing a new truck. Options for customization are almost endless, to some, this can be overwhelming and deter them from even starting the process of designing a new truck.

Pre-owned trucks, by contrast, were built for someone else’s route and preferences. The decisions have been made and the truck is ready

to go. That said, the layout may not match your inventory, and trying to retrofit or upgrade can be time-consuming and costly. Some builders, like LDV, offer interior upfits that provide flexibility when it comes to shelving and merchandising displays. This flexibility provides a nice balance between the up-front cost of a new truck and providing options for laying out a truck for your particular situation if purchasing used. Additionally, buying from an upfitter may allow for some additional customizations. Adding some shelving, reconfiguring the workspace, or updating the lighting are all options that could be integrated into a used vehicle by the right builder.

WHAT DO SUCCESSFUL DISTRIBUTORS DO?

Buy new if:

• You want a truck designed around your specific tool lineup and sales habits.

• You plan to stay in the business for the long run.

• You value the appearance of a clean, branded truck to impress customers and build credibility.

Buy used if:

• You’re just starting out and want to minimize your upfront risk.

• You’ve found a used truck that closely matches your needs.

There's no one-size-fits-all approach to tool trucks, you have to find the right layout for your product offerings.

• You’ve found a used truck from a reputable builder who has performed inspections and repairs.

FINAL THOUGHTS

At the end of the day, your truck is your business. Whether you buy new or used, the decision should align with your budget, your brand, and your long-term goals.

Used trucks can be a smart entry point — if you go in with your eyes open. Ensure you have done your diligence on a used truck — buying from a reputable seller who has performed extensive inspections and repairs — to minimize any surprises. If you’re looking for a tool truck that supports your exact sales style, comes with full warranties, and you plan to hold the truck for many years, investing in a new custom-built tool truck might pay off many times over. LDV’s website, LDVusa.com, is a great place to start your research and compare new vs. used. Our site also has currently available pre-owned trucks listed for sale so you can get an idea of what trucks are selling for when making your decision.

Before you decide, talk to other distributors, consult your flag’s fleet team, and run the numbers. This isn’t just about buying a truck — it’s about building your mobile storefront for years to come.

SHOW ME YOUR TRUCK

Be more like Pap

Mac

Tools distributor Doug Mansell is rocking a new truck, outfitted with all the essentials from additional storage to a microwave and mini fridge.

By Elli Carder, Assistant Editor

The art of selling tools is in Pennsylvania-based Mac Tools distributor Doug Mansell’s DNA. Over 25 years ago, Mansell’s father launched his career with Mac, inspiring his son to follow in his footsteps.

Now, with over 12 years of experience under his belt, Mansell has stepped onto a new 2024 International MV, ready to show up and show out for his customers.

SMALL DETAILS, BIG IMPACTS

Mansell picked up his new truck in March after working with Herr Display Vans. While there weren’t many things he wanted to change from the previous truck, there were still a few new details added to update his new ride.

“There’s more shelf space,” Mansell explains. “Moved a couple things around and I went from the black interior back to the white and a natural look.”

We had a chance to speak with Mansell at the 2025 Mac Tools Tool Fair and get an up-close look at all the unique features of his truck’s layout and build. On the outside, the truck boasts a newer body style from his previous truck, with LED headlights for increased visibility and billboard lights on both sides that illuminate his name and number.

“If I show up to a stop early in the morning, I can turn them on and just let everyone know I’m here,” Mansell says. “I added the lights underneath because everyone’s got a little kid inside of them, so why not?”

ALL ABOARD

When customers step inside, they can help themselves up by using the wrench shaped handrail Mansell had installed, a piece brought over from his previous truck. If they look up, they’ll see a variety of beef jerky snacks to choose from as they peruse. Above the rail are two rows of plier holders and two rows of pry bar holders.

“Tim Herr suggested I move my pry bar holder to the front instead of the back,” Mansell explains. “[Pliers] can be as tall as they want, and I can display them now.”

Further into the truck at shoulder height is his cordless tool display. Mansell can keep these products out of the box, allowing customers to interact more closely with the tools. Beneath this is an opening where additional products or toolboxes can be stored. Another toolbox opening sits across

the aisle. Additionally, Mansell felt an extra row of pullout shelves was a necessary addition to his truck.

“It’s just super handy, you can store a lot more stuff in a smaller space,” Mansell notes.

The extra storage spaces help keep the truck organized, and staying organized is key to keeping things operating smoothly. Mansell tries to keep everything in its proper place while also making sure customers are still engaged with his offerings.

“My pullout shelves are organized [by] different groups, but on the shelves [it’s] just whatever fits there,” Mansell says. “I put the new stuff out on shelves that people look at more often.”

If wall space ever runs out, Mansell’s got two additional pullouts that allow a flat space for velcroing tools.

TAILORED TO HIS NEEDS

One of Mansell’s favorite parts of the truck is nestled up in the front beside his workspace: six pullout drawers outfitted with low profile magnets for socket storage, additional drawers for odds and ends or small tool accessories, and a mini fridge.

Mansell is deaf out of his left ear, so his workspace has been situated and organized to accommodate him. His desk sits on the passenger side with his computer facing the back of the truck and his planner and catalog sitting right beside. Across from his workspace, Mansell keeps a microwave to heat up his lunch so he doesn’t have to “borrow” one from a customer along his route.

Perhaps the best part of all, hung up above his workspace is a plaque that reads: “Mansell Tools: Be more like Pap.”

“That’s for my Pap,” Mansell shares with us, pointing at the sign. “I told him I was getting a new truck, and he never got to see it. Love you, Pap.”

Doug Mansell State College, Pennsylvania

Top Left- LED lights on the top and sides of Mansell's truck help announce his presence at early morning or evening stops. Top RightDetails from Mansell's previous truck moved over to the new one, like his oversized wrench handrail. Bottom Left- Mansell has made his workspace accommodate his needs, with space to work and help customers. Bottom Right- Mansell takes advantage of every inch of space to display his inventory.

Photos courtesy of Doug Mansell

Selling to experienced technicians

Don’t let a technician’s experience intimidate you; instead, use that experience to your advantage.

By Brian Fahlgren, Contributing Editor

In the mobile tool truck world, selling tools to people who are in the beginning stages of their careers is pretty straightforward. I’d always suggest to a newer technician that it’s best to ask the senior technician’s advice on which tool purchases should have priority over others. It’s this senior or experienced technician that some distributors have difficulty helping with new tools and technology. Even for distributors who were experienced technicians before their career change, tools and technologies change so quickly that it’s still a challenge to stay informed on the latest innovations.

I recall in my first years as a tool dealer selling scan tools that came in two large plastic cases. The first case, of course, would house the scan tool, and the second case housed all the different OBD-I cables. Now, there are decent, basic apps available on our phones that replace pretty much everything that came in those two cases. Staying up to date on these shifts in tools and technology can be hard to manage on your own, but utilizing your customers’ experience can help.

ASK FOR THEIR ADVICE

There is typically one of two mindsets held by the majority of experienced technicians. The first is “I learned the hard way, and I’m keeping my

knowledge to myself.” The second and more common mindset is more open to helping others become better in their trade. They may not provide a direct answer to a question, but instead advise on the steps involved to reach their own successful conclusion. The technicians who fit the second profile were the ones I used as my “go-to” whenever a new item arrived in the market or I needed specific technology advice. Many times, by using the experienced technicians as advisors, they would also see the need to purchase the tool themselves to enhance their own skill set.

ALLOW THEM TO TRY BEFORE THEY BUY

One of my best examples of asking for assistance from an experienced technician happened when the Curien N2 was released onto the market. The N2 is a dual-channel Bluetooth graphing multimeter. It also has the ability (among other things) to perform a parasitic battery draw test. I had a customer at a tiny GM dealership who I’d often go to for electronic diagnostic advice. Early in his career, he went back to college and obtained an electrical engineering degree. His first question every week was “What’s new?”

He sincerely wanted to know what new items were out there to make him more prolific and profitable. He was

at the top of my list of technicians I wanted to show this new meter to.

One thing I learned early on is you have to be willing sometimes to allow for “Try before you buy.” Along with that comes the understanding that the tool might be returned to you next week. Either way, you have to appreciate the review your customer gives you in their honest feedback.

I left the Curien for my customer to try out. He had a new Suburban with a battery draw that showed up the next day. Even with the assistance of the GM engineers, they weren’t able to solve the issue. My customer pulled out the N2 device I had left to see if it might indeed find the draw. With the help of the tech line from Curien, he was able to find and resolve the parasitic draw. It just so happened that in this case, the tool sold itself. When I arrived the next week, he had already bought a tablet specifically to use with what became his latest tool purchase. On top of making the sale, I gained additional knowledge on how to better present this meter to my other customers.

DON’T MAKE ASSUMPTIONS

Just because a customer has been in the trade for years doesn’t mean they no longer have the need for new tools. Aside from the need to replace worn-out tools, there will always be new automotive designs that require

specialized service tools. Most of your customers have entered the field because they love the analytical thinking required, along with working with their hands. Fortunately, most of them also just like buying new tools. It’s not uncommon to have the experienced technician, even nearing retirement, outspend the newbies.

These are the people who have mastered their trade and usually have a higher income without the stress of providing for a growing young family. I had a lifelong Toyota technician

purchase a new triple bay roll cabinet as a retirement gift for himself. He still had the original Snap-on set he purchased 30 years prior from when he first started as a technician. He used that as his trade-in. His only request was that I deliver the box to his home, which I was more than happy to do.

Don’t let their technical experience intimidate you. If you view the experienced technician as yet another source for greater tool knowledge, you’ll not only increase sales, but you’ll also build a stronger relationship with a

segment of the industry that most distributors struggle with.

BRIAN FAHLGREN started in the tool business in 1998. Falhgren has been an employee dealer, franchised dealer, and district manager for two different flags. In 2018, he returned to the driver’s seat of his own tool truck. Providing premium service and his continuous “close to perfect” attitude, he achieved his goal of being a Top 10 dealer for Cornwell Quality Tools. He and his wife of over 44 years recently retired, moving from Oregon to the endless summers of Beverly Hills, Florida.

Photo courtesy of Jared Charlesworth

DRIVING SALES

Shop Equipment & Tool Storage

Shop Equipment & Tool Storage

It’s not just the technicians that need tools and equipment – the shop itself typically requires its own supply of equipment and a tool storage system. Take a look through some of the products the people on your route might need to add to their shops.

COVERS SPACES UP TO 1,078 SQ. FT.

The Cool Boss CB-19SL Portable Evaporative Air Cooler blows chilled air at a volume of 6,840 cubic feet per minute.

The CB-19SL stands at just over 44” tall and weighs 40 lbs when empty, and it produces a noise level of 62 dB or less. It features a specialized Honeycool evaporative medium that provides increased cooling performance with reduced water consumption compared to conventional pads. The CB-19SL housing is rotomolded as a single, seamless component for leakproof operation. It also includes three fan speeds, antibacterial housing, oscillating swing louvers, and a 15’ power cord that plugs into any standard outlet. 

For more information, visit VehicleServicePros.com/55305818

FEATURES A 50-GALLON CAPACITY

The Atlas Automotive Equipment Spray Wash Cabinet is designed to clean automotive parts and features 19 high-pressure spray jets. The cabinet has a 50-gallon capacity tank and requires only hot water and biodegradable detergents for an environmentally friendly operation, rather than harmful solvents. Additionally, the cabinet’s 60-minute timer with automatic shut-off allows it to be left unsupervised. 

ADJUSTABLE FROM 34” TO 47”

For more information, visit VehicleServicePros.com/55126454

HOLDS UP TO 4 POSITIONING JACKS

The Positioning Jack Storage Rack, No. PJ15-RACK, from OTC is designed to hold up to four positioning jacks (sold separately), either mechanical or hydraulic versions. The rack features a 5” swivel caster for easy maneuvering.

For more information, visit VehicleServicePros.com/55293339

DURABLE SILICONE BODY RESISTS HEAT AND CHEMICALS

The CTA Tools Magnetic Flex Tray, No. 5060, holds a wide range of components, including bolts, nuts, washers, spark plugs, oil filters, screwdrivers, pliers, ratchets, and more. It features three encased magnets that provide a rust-free magnetic hold and a heat- and chemical-resistant silicone body. The twostep dumbbell shape helps separate parts, and the 1” raised edge keeps tools secure. The tray has a soft-touch, non-scratch surface and measures 13” x 6” x 1.5”. 

For more information, visit VehicleServicePros.com/55303483

The K-Tool International 30” Adjustable Work Table offers a total capacity of 200 lbs and a worktop capacity of 178 lbs, and it features a top tray, durable drawer liners, and a 12-5/8” x 9-7/8” x 2-3/4” drawer with a holding capacity of 22 lbs. The table is made from 16-gauge steel and adjustable from 34” to 47” with an adjustable leg width from 26-5/8” to 31-5/16” for additional flexibility. It uses four 2-1/2” swivel casters for easy maneuvering and weighs only 32 lbs. The table comes with a year-long warranty. 

For more information, visit VehicleServicePros.com/55278020

FEATURES INTERNAL LIGHT DIFFUSERS

The Coxreels PC10 Series Model Reel is an LED light featuring a variety of industrialgrade features and options including a 50,000-hour rating, internal light diffusers, and shatter-resistant polycarbonate lenses. The light also features adjustable steel hooks for handsfree placement. Users can choose from the compact LED light feature (-M), the LED light with the additional power source (-K), or the industrial duty UL Listed LED light (-H). 

For more information, visit VehicleServicePros.com/55297621

EQUIPPED WITH COLORED LOOPS FOR EASY IDENTIFICATION

The 3-pack Stand-Up Tool Bag from KNIPEX is equipped with colored loops in red, blue, and yellow for easy identification and organization of three of the most popular wire nut colors. The set consists of three 8-1/2” long stand-up bags with a carabiner. A stand-up bottom ensures stability when upright and facilitates easy access when open. This bag is ideal for storage of wire nuts, pliers, screwdrivers, drill bits, and other essentials. Designed for both convenience and durability, the bag is constructed of 1680D polyester. 

For more information, visit VehicleServicePros.com/55302886

FEATURES 3 SIZES OF ADJUSTABLE TOOL HOLDERS

The Mac Tools 7-Drawer Drop-Top Cart with 49” Vertical Power features a vertical PowerTech feature with 3 sizes of adjustable tool holders and an integrated power strip. The drop-top compartment includes pry bar storage and an additional power strip. Users can load the cart up with up to 100 lbs in each drawer and wheel it around with the 6” 1,000-lb capacity casters. This cart is available in red, blue, green, orange, and black. 

For more information, visit VehicleServicePros.com/55142438

GRIPS 1/2” TO 6” PIPES

The PV-01 Non-Marking Pipe Vise from Arndt Enterprises allows users to work on stainless steel pipe projects without scratching or denting the pipe. It features the capability to grip tubes ranging from 1/2” to 6” in size and allows seamless 90-degree clamp rotations and full 360-degree pipe maneuverability. The vise is made from 5mm 304 stainless steel. 

For more information, visit VehicleServicePros.com/55252865

DRIVING SALES

FEATURES UPGRADED 304-GRADE STAINLESS STEEL WORKTOP

The Extreme Tools RX Series 84” width by 30” depth 16-Drawer Roller Cabinet with Power Tool Drawer, No. RXQ843016RC, features a surge-protected power strip with two USB ports, 11 universal docks for storing and charging power tools, shelves, and hand tool and small parts organizers. Each drawer utilizes full-extension slides that are load-rated for 250 lbs to 500 lbs per drawer. The self-latching drawer pulls are made from all metal components without any plastic. The box offers an upgraded worktop made from 304-grade stainless steel, an AkzoNobel powder coat finish, an updated side handle, PVC drawer liners, and four locking 900-lb casters with two additional rigid casters. It also features coded locks/keys. 

WITHSTANDS 300 PSI WORKING PRESSURE

For more information, visit VehicleServicePros.com/55279913

POWDER-COATING ADDS DURABILITY

The BluBird Heavy Duty Air Hose Reel All-In-One 3/8” x 50’ is a patent-pending, all-in-one hose reel engineered to provide unmatched versatility, convenience, and safety. Designed for durability and efficiency, this reel is perfect for industrial facilities, workshops, or residential spaces. With a robust construction that withstands 300 psi working pressure and temperatures ranging from -50 degrees F to +190 degrees F, it sets a new industry standard. Features include a 180-degree swivel mount for enhanced flexibility, a 5-in1 coupler for simplified hose connections, and a 1/2” socket wrench for easy assembly and maintenance. 

For more information, visit VehicleServicePros.com/55287726

The Essential Pry Bar Station and Long Pry Bar Holder Pair from Tool Truck Essentials consists of the Essential Pry Bar Station, which holds four pry bars or cabinet screwdrivers of varying lengths, ranging from 12” to 24”, and the Essential Long Pry Bar Holder for pry bars measuring 24” to 42”. The long pry bar holder currently only holds Snap-on pry bars, with future models for other brands planned for release soon. The station and holder are both mounted with four screws and are made of gray powder-coated aluminum. The pair is designed and manufactured in the USA. 

For more information, visit VehicleServicePros.com/55306767

FEATURES LOWER STORAGE TRAY FOR TOOLS AND SUPPLIES

The Matco Tools SIDEKICK Ready Worktable, No. MSCXWT, features a quickadjust lift height mechanism that allows for easy height adjustments. The table is built with heavy duty materials to stand up to the demands of a shop environment, and each includes a lower storage tray for keeping supplies and tools within easy reach. The table is compatible with the modular SIDEKICK organizers and the Matco Parts Tray, allowing users to create a setup that meets their unique needs. It is available in green, black, purple, or gray. 

For more information, visit VehicleServicePros.com/55293684

FEATURES LOCKING SWIVEL CASTERS

The Mobile Tool Cart , No. JDI-MBS1-TC, from JohnDow, is designed for mobility and convenience, keeping tools organized and within reach. The cart features locking swivel casters for easy maneuverability and a durable black powder-coat finish. With over 3’ of width and nearly 2’ of depth, it provides storage space including a two-sided pegboard for additional tool organization. 

For more information, visit VehicleServicePros.com/55138118

USES MARINE-GRADE VINYL FOR DAMAGE RESISTANCE

The BendPak MaxJax Reclining Creeper Seat, No. 5160119, features a gas springsupported backrest that can seamlessly adjust from 0 degrees to 70 degrees in 10-degree increments. It uses six 360-degree swivel casters with nonmarring rubber wheels for smooth and easy rolling, and the thick-padded seat and backrest are upholstered in a non-slip, textured marine-grade vinyl that resists abrasions, chemicals, and oil. It has a maximum load of 600 lbs and ground clearance of 3”. 

For more information, visit VehicleServicePros.com/55245451

CHARGING SHELF FEATURES PROTECTIVE SHIELD AND VAPOR VENTS

The Homak Mobile Diagnostic and Testing Terminal is an all-in-one workstation with an adjustable angled surface, a pull-out shelf for easy access, and a cordless power tool holder. It includes a protective shield and vapor vents for the battery charging shelf for safety, while smoothrolling heavy duty casters allow effortless mobility. The drawers come with a 100-lb capacity, and the unit itself is backed by a 2-year warranty. 

For more information, visit VehicleServicePros.com/55277364

50-LB DRAWER CAPACITY IN TRANSIT

The Milwaukee Tool PACKOUT Rack Kit, No. 48-21-8070, is designed to eliminate the frustrations that come with disorganization and tool movement during transit. The sliding drawers allow users to quickly retrieve tools and materials, decreasing time spent unstacking. With a fully customizable drawer layout, users can adjust the height of each drawer to connect any PACKOUT components directly onto the drawers. This solution can be stacked up to three racks high and expand across the wall. The rack features adjustable leg heights fit above wheel wells and accommodate rolling tool boxes. For added convenience, two compact mounting plates can be fastened to the sides of the rack.

Features a steel body and a 50-lb drawer capacity in transit. 

For more information, visit VehicleServicePros.com/55306083

FEATURES A POWERED DRAWER

The 79” Double-bank Arca Series Roller Cabinet from Cornwell Quality Tools features a 54” width by 22” depth by 10” height powered drawer that is placed higher in the cabinet than traditional roller cabinet designs. Through a collaboration with Mantis, Cornwell can provide a modular set of cordless tool holders that allow the technician to organize the drawer to their specific liking. Impacts, ratchets, drills, die grinders, and reciprocating saws can all be neatly organized in the same drawer that’s powering battery chargers and other cordless tools. 

For more information, visit VehicleServicePros.com/55284001

Taking the opportunity to grow

This distributor knew nothing about the automotive industry when he started, but he’s now built up a loyal customer base that’s as charitable as he is.

By Griffin Matis, Associate Editor

Cornwell Quality Tools distributor Eddie Neugebauer mainly sees independent shops on his route in Lawton, Oklahoma, although he also visits a couple of dealerships along the way. When he originally stepped away from his previous venture in the cannabis industry a few years ago, he wasn’t sure what was next for him. He’d built a thriving business from the ground up, but found himself starting over without the capital to launch a new one in the same industry. He called his brother, a Cornwell dealer, who had a simple response: “It’s all good man, just buy a tool truck.”

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Share the ups and downs of life on the road with us at Editor@VehicleServicePros.com and you could be featured in our next Tales from the Road column.

A NEUGEBAUER BEGINNING

Despite not having any experience as a technician or in the automotive industry, Neugebauer took the advice and made his start as a tool distributor. He was honest with every one of his customers about his lack of experience, but as most distributors would probably agree, you learn quickly in this industry.

“My biggest struggle was obviously not knowing what any of this stuff was. I’ve never turned a wrench in my life. All of this was completely foreign to me, so just figuring out what I needed to sell these guys... They’d say, ‘I need a tool that does this,’ and I’d go, ‘Huh, hold on, let me phone a friend.’ My first few months, I was constantly on the phone with my brother and other dealers.”

While his tool knowledge was still being developed, Neugebauer’s salesmanship and customer service skills were as sharp as ever and translated across industries.

“I dealt with business owners in the cannabis industry, so I’m very comfortable going in and talking to owners,” he says. “I’ve always had good relationships with my shop owners.”

The years Neugebauer spent developing and expanding brands gave him a significant advantage as a distributor, and it’s also why he’s proud to be under Cornwell Quality Tools’ flag.

“Having a franchise is a little different [than running a company],” he says. “Most people who come into this have no idea what it takes to successfully build a brand. And having someone like Cornwell, who’s been around since 1919, I didn’t have to worry about that coming into this. That helped a lot.”

BEING THE TOOL GUY

Even though he’s only been a distributor for around two and a half years, Neugebauer has made some pretty big waves. Switching industries didn’t change the fact that, at the end of the day, it’s all about the people you serve. Each year, the distributor runs a raffle for his customers, offering up the chance to win a new Cornwell tool cart as a prize with every bike donated.

“I try to be as active in my community as possible,” he says. “For the last two years — this will be year three — we’ve done a bike giveaway at our Christmas parade here in town. The first year, I gave away 33 bikes. Last year, we gave away 88 bikes. It’s made a huge difference.”

Neugebauer’s community involvement isn’t limited to holiday giveaways, either. He’s sponsored multiple events and prizes for local organizations, organized a 150-person parade for a young girl after she was struck by a stray bullet, and gathered customers and their families to give away hundreds of plates of food to homeless people.

The impact isn’t just felt by the members of the community receiving the support, but these sorts of

Neugebauer recently upgraded to a bigger truck, and the extra space is already making a difference.

Photo courtesy of Eddie Neugebauer

charitable efforts transform the lives of the people pulled in to help out. Neugebauer fondly remembers having one of his customers, a seemingly gruff technician that always exchanged friendly insults with him on every visit, help serve food for dozens and excitedly ask the distributor when they could do it all over again. Another one of his customers bought a new bike every paycheck for Neugebauer to give away.

“I see [my customers] daily,” he says. “Being the tool guy is way more than just selling tools—I’m their bartender, their therapist. I might be the only person they feel comfortable talking to. They know I’m not going to judge them. It’s so much more than just selling tools. So I give them opportunities by saying, ‘Hey man, we’re feeding the homeless this weekend. Come on.’”

THE PERSON BEHIND THE WHEEL

While there are direct business-related benefits to community engagement, it’s ultimately about supporting the community that supports you.

“People ask me all the time if what I spend on these things gets me more

customers, and yeah, ultimately it does,” Neugebauer says. “I come from a very different industry, and I bring a certain look and vibe. Some people see me for what I was doing before this and don’t take me seriously. They might not give me time. When they see or hear about what I do in the community, those people who wouldn’t deal with me before will talk with me now and say, ‘Oh, you’re actually a decent dude.’

"You choose your distributor based on who they are. It doesn’t matter if it’s Mac, Matco, Cornwell, Snap-on, none of that matters. The person behind the wheel of the truck matters.”

BUILDING FOR THE FUTURE

Part of building a successful business is planning for the future, and

Neugebauer’s plans are to keep building on everything he’s built so far. “I recently expanded and bought myself a 24’ truck. I inherited my brother’s hand-me-downs, so to speak, but I’m looking forward to expanding inventory and continuing to grow,” he says. “We’ve got new forms of tool storage coming out. I’ve got this fancy 79” Arca on my truck right now with the industry’s largest power drawer in it, all outfitted with Mantis Tool Grid, it’s awesome.”

Of course, he’s also got extensive plans for ramping up his community involvement as well. He and his brother are aiming to give away 200 bikes to children this year, and given how charitable their customers are, they’ll have to aim even higher next year.

Even after serving hundreds of plates of food to his community, Neugebauer is planning on feeding countless more.

Neugebauer and his brother have given away dozens of bikes to local children, but they're planning to give away hundreds over the next few holidays.

Neugebauer has been impressed with Cornwell's latest iteration of the Arca toolboxes.

Handling difficult customers

Distributors share tips on how to handle difficult customers.

By the Professional Distributor Editors

When you work in tool distribution , you’re bound to run into a variety of customers. Ideally, every interaction will be a positive one, but it’s impossible to make everyone happy. We asked distributors to share how they handle the unhappy customers, and here’s what they had to say:

1Handle it in stride

“I’m pretty blunt and quick-witted. I don’t have a lot of tolerance for bullcrap. You mix all that together, it all works out. Don’t take it too serious, and don’t let it get to you [if] it’s not hurting you. When [they] get off the

truck, everyone laughs about it and moves on.”

-Doug Mansell, Mac Tools

2 Trust and respect

“If you take care of people, they’re going to take care of you. In the years I’ve been a dealer, I’ve taken care of all sorts of issues. If they trust you, you can’t do enough for them. I try to take care of people and treat them way I want to be treated.”

-Rich Rossi, Cornwell Quality Tools

3 Kill ‘em with kindness

“First and foremost, you don’t ever argue back with them. You just

listen to their concern and address it in the way that you need to — no matter what the situation is. Myself and all [my drivers] know you just take care of the customers. Doesn't matter if we lose money on the deal. It doesn’t matter. At that point, when you have an upset customer, you just do whatever it takes to make it right. You kill them with kindness.”

-Nick Smalley, independent distributor

4

Try to understand your customer’s situation

“If I go into a shop and somebody has a bill with me, and they’re kind of avoidant, then I talk to the service manager. I try to get advice from them, like, ‘Hey, is this guy quitting soon? Are you guys letting him go soon? When’s payday?’ I try and get my ducks in a row. I don’t ever like to leave somebody struggling, but I also have to, as the lender to these guys, I have to keep everything moving in the truck. I have signs posted in my truck about missed payments, or not paying me, or not communicating with me. I’m a pretty reasonable person. All you have to do is reply to a text.”

-Collin Kenehan, independent distributor

5 Customer service can’t be wrong

“Customers are always right, even if they’re not. If you ever say ‘No, I can’t,’ or anything other than ‘Let me check and get back to you’ to them, [it could end badly]...it’s an industry-known fact that you don’t say anything negative to a customer — that’s wrong. Just tell them that you’re learning, and then you’re asking for their help. If you make that customer feel like he’s the most important person, you’ll get to know him and he’ll get to know what you’re about.”

-Robert Tolbert, Mac Tools

Ed Wright with customer on tool truck. Photo courtesy of Ed Wright

STAY READY

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