BY NICOLE KRAWCKE,
MANTUA, OH — On Sept. 4, Viega North America officially opened its new state-of-the-art manufacturing and training fa cility in Mantua, Ohio. The proj ect marks a significant milestone in the company’s North Ameri can expansion strategy.
“By increasing our manufac turing presence here, we aim to deliver products faster, give back to the local economy, and ulti
Turn to Viega, page 12
LEESBURG, VA — SkillsUSA has selected Charles Goede of Watertown, CT as the official US competitor for Plumbing and Heating at the 2026 WorldSkills Competition, set for Sept. 22–27 in Shanghai, China. Often described as theOlympics of skilled trades, WorldSkills gathers the
➤ Turn to Apprentice, page 14
SACRAMENTO, CA — Critical state wide water legislation is one step away from becoming law, as SB 72 (Caballero) cleared the Assembly floor and now heads to Governor Gavin Newsom desk for signature. The bill is designed to modernize California’s water man agement strategy, setting enforceable supply targets and requiring coordi nated, regional planning to meet longterm water needs.
Turn to California, page 14
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PALM SPRINGS, CA — A high-energy week filled with education, networking and code development, all wrapped in the vibrant atmosphere of one of California’s most iconic destinations, last month’s IAPMO® Education and Business Conference featured a bold, rock ’n’ roll-inspired theme. The experience was designed to be energetic and immersive, capturing the laid-back,
➤ Turn to Rock, page 44
CHICAGO, IL — The Alliance for Water Efficiency (AWE) welcomed nearly two hundred water professionals from across North America to Chicago for its 3rd Annual Water Efficiency & Conservation Symposium, held August 6–8, 2025. Over three days, attendees engaged in rich discussions, dynamic sessions, and meaningful networking opportunities, all centered on the urgent need to advance
➤ Turn to Study, page 42
CLEVELAND, OH — Sonnhalter, a communications firm specializing in marketing to the professional trades, partnered with Greater Cleveland Habitat for Humanity for its 16th Annual Tool Drive. The month-long effort in August collected $36,000 worth of tools and building materials, pushing the total raised since 2010 to more than $603,000.
➤ Turn to Sonnhalter, page 8
EDITORIAL STAFF
VP/Market Leader-Buildings & Construction
Mike Hellmann, mhellmann@endeavorb2b.com
Editor-In-Chief
Steve Spaulding, sspaulding@endeavorb2b.com
Editor-At-Large
John Mesenbrink, jmesenbrink@endeavorb2b.com
Contributing Writer Kelly Faloon
COLUMNISTS
Al Schwartz, Management
Pat Linhardt, Hydronics & Radiant
Patti Feldman, Technology
Matt Michel, Marketing
Art Director, David Eckhart
Ad Services Manager, Deanna O’Byrne
Production Manager, Sam Schulenberg
Audience Development Manager, James Marinaccio
Endeavor Business Media, LLC
CEO, Chris Ferrell
COO, Patrick Rains CRO, Paul Andrews CDO, Jacquie Niemiec CALO, Tracy Kane CMO, Amanda Landsaw
EVP Endeavor Business Intelligence, Paul Mattioli
EVP Building & Construction Group, Chris Perrino
VP of Content Strategy, Mike Eby
Watts has announced the launch of its newest continuing education eLearning campaign, The Accredited Edge, set to run from September 15 through October 12. The program includes six accredited continuing education courses designed to help industry professionals expand their expertise in commercial building leak detection and backflow flood prevention technology.
National nonprofit Bring Back the Trades (BBTT) has announced that NOSO Labs, a leader in AI-powered software solutions for the trades, has signed on as a Platinum Sponsor of the upcoming Bring Back the Trades Skills Expo at Gillette Stadium on October 25, 2025. At the event, NOSO will showcase its platform, allowing attendees to see firsthand how their software is increasing close rate and ticket size.
The American Council for an Energy-Efficient Economy (ACEEE) has named Jennifer Layke its next executive director. She will join ACEEE on November 6. Layke brings three decades of experience in the energy sector building coalitions and delivering results across business, cities, and national policy.
Carollo Engineers has announced Vice President Dr. Graham Juby has been made a Fellow of the Water Environment Federation (WEF). The peer-nominated Fellow designation recognizes contributions to the water industry. Juby has established himself as a pre-eminent figure in brine management, membrane technology, and potable reuse.
Trimble has announced the return of its flagship user conference, Trimble Dimensions 2025: trimble.com/ dimensions. This event, focused on connecting the physical and digital worlds to transform industries, will take place November 10-12, 2025, at The Venetian Resort in Las Vegas. Dimensions 2025 will feature a keynote address from Trimble CEO Rob Painter that sets the vision for the future of intelligent construction.
Reliance Water Heaters, a leader in residential water heating, has announced the launch of its newly updated website, Reliancewaterheaters. com. The fully redesigned website offers an immersive and user-friendly experience with a focus on meeting the needs of homeowners.
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➤ Continued from page 3
Each August, Sonnhalter rallies partners, clients, and the local community to donate new and gently used tools, building materials, furniture, and appliances. All donations benefit Habitat for Humanity’s mission to eliminate substandard housing and homelessness.
“Each year, we’re amazed by the generosity of our partners, clients and the local community,” said Matt Sonnhalter, Vision Architect at Sonnhalter. “We’re proud to support Habitat for Humanity’s mission and help provide the tools and materials needed to build stronger communities.”
Habitat Praises Industry And Community Involvement
“Each year, we are humbled and inspired by the commitment Matt and the Sonnhalter team show in supporting our mission at the Greater Cleveland ReStores,”
‘Amazed by the generosity of our partners, clients and the local community.’
said Laura Potter-Sadowski
Greater Cleveland Habitat for Humanity. “They are a perfect example of community collaboration—bringing together their clients and friends, championing our mission to divert items from landfills, and helping us raise critical funds for our homeownership programs in Cuyahoga and Lorain counties. We couldn’t do it without them.”
Community And Industry Donors Step Up
Community participants in the 2025 Tool Drive included Berea Recreation Center, Canvas at Valor
SACRAMENTO, CA — The EGIA Foundation has announced its support for the California Jobs First Catalyst Grant
initiative, as part of the GreenWorks LA Sustainable Jobs Consortium. Through the provision of industry-rec-
ognized curriculum and a $10,000 scholarship fund, the EGIA (Electric Gas Industry Association) Foundation is helping to
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reinvigorate green jobs training in HVAC for opportunity youth, formerly incarcerated individuals, and justice-impacted people in Southern LA County.
The GreenWorks LA Sustainable Jobs Consortium aims to create comprehensive pre-apprenticeship programs through partnership with the EGIA Foundation and Cerritos College Advanced Transportation and Logistics Center, in sustain-
able fields such as EV charger and heat pump installation and maintenance, to support green career pathways that are increasingly in demand.
The Consortium will serve seven historically disadvantaged communities in Southern Los Angeles County: North Long Beach, East Compton, Paramount, Lynnwood, Bellflower, Norwalk, and Hawaiian Gardens.
“Through this program, we’re delivering more than just education, we’re creating pathways to careers that strengthen local communities while supporting California’s clean energy goals,” said Eric Hatton, Vice President of Utilities & Government Services at EGIA. “The EGIA Foundation is proud to provide support to ensure these training opportunities are accessible to those who have historically been left out of these high-growth sectors.”
As part of the initiative, the EGIA Foundation is contributing industry-aligned curriculum developed by Contractor University focused on green technologies and sustainable practices.
By combining technical training with environmental sustainability and equity-focused outreach, the GreenWorks LA initiative has the potential to create lasting positive change, for both individual participants but also the communities they call home.
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➤ Continued from page 1
mately continue innovating to meet the evolving needs of the industry,” said Markus Brettschneider , CEO of the Viega Group. “This facility serves as a testament of our unwavering commitment to our customers, today and for decades to come.”
The 244,000 square-foot facility, located 40 miles Southwest of Cleveland, is fully electrified and operationally carbon-neutral since day one—something less than 30 facilities in North America can actually say—according to Viega North America CEO Marki Huston
The facility features an energy-efficient design with extensive natural lighting and water conservation measures, automatically timed lighting to turn off when a room is unoccupied, and AAON air-source heat pumps. Viega North America is on track to earn LEED gold certification for the facility by October.
“This facility stands a model of our advanced production and commitment to sustainability,” Huston said. “But our most important investment is in the trades we serve. This facility provides hands-on training, education, and ultimately a connection to not only the quality people who use our products, but also the quality people who build our products. And it enables our customers to have the skills and supply they need long term to be successful as market demands grow.”
The facility represents a $178 million investment into the local economy, and expects to employ 68 people within the first two years of operation.
“Beyond these walls, this investment serves the more than 1,500 customers across North America that rely on Viega every day and now rely on this community,” Huston said. “They trust us with their most important projects, and this facility is a way of us saying we are invested—we are invested in North America, we are invested in this economy, and we are committed to delivering products and services, not just for today, but for generations to come.”
“By increasing our manufacturing presence here, we aim to deliver products faster, give back to the local economy, and ultimately continue innovating to meet the evolving needs of the industry,” said Viega Group CEO Markus Brettschneider.
Viega broke ground in November 2023, and the facility became operational as of July. It represents Viega’s second North American manufacturing facility and third training center. The building features 11,000 square feet dedicated to education and skill development. The Interactive Learning Center features three classrooms with seating for up to 118 participants, which is more capacity than any other Viega seminar center. The Interactive Learning Center also has two fully equipped workshops showcasing real-world solutions across residential, commercial, industrial, and
marine applications. The building also features a catwalk above the manufacturing area, offering a birds-eye view for visitors to see the entire production process in action.
Viega began ProPress production in the new facility in July. MegaPress production is expected to launch next year.
For more information, visit viega.us.
Nicole Krawcke is the Editor-in-Chief of Contracting Business magazine. With over 10 years of B2B media experience across HVAC, plumbing, and mechanical markets, she has expertise in content creation, digital strategies, and project management. Nicole has more than 15 years of writing and editing experience and holds a bachelor’s degree in Journalism from Michigan State University.
➤ Continued from page 1
SB 72 directs the state to move beyond ad hoc planning by establishing measurable water supply goals to capture and produce sufficient water for all uses—from communities and farms to ecosystems and industry. It also mandates comprehensive, long-term planning across agencies and stakeholders.
The legislation enhances the California Water Plan, updating the framework to reflect 21st-century conditions and better prepare the state for drought and climate stress. It also complements Governor Newsom’s Water Supply Strategy, extending planning requirements beyond a single administration.
“I’m proud of my colleagues’ support on SB 72 in both houses. This bill represents a clear opportunity for the Governor to reaffirm his climate leadership and embrace new and bold strategies to address water supply challenges. The Department of Water Resources’ new State Water Project Adaptation Strategy underscores the urgency of this bill, which is a necessary next step to secure California’s water future in the face of intensifying climate threats,” said Senator Anna Caballero, bill author.
SB 72 is co-sponsored by the California Municipal Utilities Association (CMUA), the California State Association of Counties (CSAC), and the California Council for Environmental and Economic Balance (CCEEB). Support spans water managers, environmental groups, business
leaders, public safety organizations, and agriculture stakeholders.
“Water managers across the state agree, SB 72 is the next step we need to turn a scarcity mindset into a coordinated, climate-resilient strategy. It sets real goals and planning requirements to ensure water reliability for all—communities, farms, ecosystems—no matter what the climate throws at us,” said Craig Miller, General Manager of Western Water.
“As a proud co-sponsor of SB 72, we are encouraged by the overwhelming legislative support of the bill and are hopeful that Governor Newsom will also recognize the critical value and sense of urgency of signing this bill into law,” said Danielle Blacet-Hyden , Executive Director of CMUA and bill co-sponsor.
“Our counties are the first responders when our communities run out of water,
and we can’t plan for housing growth without it,” said Graham Knaus, CEO of CSAC and bill co-sponsor. “But the state’s current strategy dates back to the 1960s and lacks any clear, measurable goals. It’s time for California’s water policy to join the 21st century. Sen. Caballero’s common-sense, bipartisan bill gets it done.”
“On behalf of our coalition of business, labor and public leaders statewide, CCEEB has been proud to co-sponsor and partner with Senator Caballero and many organizations statewide to pass such transformative water legislation,” said Tim Carmichael , President of CCEEB and bill co-sponsor.
As of this writing Governor Newsom has not yet signed SB 72. Because it was passed by the legislature in early September he has until September 30, 2025, to act on it.
➤ Continued from page 1 best young talent from across the globe.
Goede is a plumbing apprentice and graduate of Ella T. Grasso Technical High School in Groton, CT. He earned the 2024 SkillsUSA Connecticut state championship and went on to take second place nationally in plumbing at the SkillsUSA Championships in Atlanta. Now, he will carry US colors in international competition against top apprentices from more than 80 countries.
“I am honored to be representing the United States for plumbing and heating,” Goede said of the opportunity to compete internationally. “I will be able to show not only the dedication I have for my career but the pride I have in my craftsmanship of the trade.”
To prepare for Shanghai, Goede will train with support from a coalition of industry groups, including:
• UA Plumbers and Pipefitters Local 777 JATC
• Plumbing-Heating-Cooling Contractors Association (PHCC)
• International Association of Plumbing and Mechanical Officials (IAPMO)
Hands-on technical coaching will be provided by Robert Hahn, plumbing and heating instructor at Eastwick College/HoHokus School of Trades, and Larry Shoemaker, owner of Deluxe Plumbing & Heating LLC and a member of the PHCC Educational Foundation Board.
“We are incredibly proud to support Charles as he represents the US at WorldSkills,” said Dan Quinonez ,
Executive Director of the PHCC Educational Foundation and Chief Operating Officer of the National Association.
“His exceptional skill, hard work and dedication are a testament to the future of the plumbing trade.”
“At the United Association, our gold-standard registered apprenticeship program means our members are the best trained and most highly skilled craftspeople in the industry,” said Mark McManus , General President of the United Association (UA).
“Charles represents the very best of the UA, and we could not be prouder to support him.”
Recognizing the value of international skills competitions in elevating the trades, IAPMO CEO Dave Viola voiced strong support for Goede’s journey to WorldSkills.
“IAPMO is honored to support Charles as he represents the United States on the world stage,” Viola said. “WorldSkills celebrates the highest level of craftsmanship, and Charles’ achievement is a powerful reminder of the talent and dedication that will carry our industry into the future. By investing in young professionals, we are strengthening the plumbing trade not only here at home but across the globe.”
More Announcements to Come SkillsUSA will announce additional members of the WorldSkills USA team, along with official sponsors, in the coming months.
For more information visit skillsusa. org and worldskills.org
by Al Schwartz
As my readers know, I am an advocate of the trades. I have written many columns extolling the virtues of “whole trade” education and the woeful lack of acceptable venues where that type of curricula is encouraged and taught. Recent columns about trade craft, trade education, and the new paradigm in businesses that purport to have “techs” as opposed to trained craftsmen, have garnered quite a few comments from readers of CONTRACTOR
Because of those columns, I had the great good fortune to meet Dr. Douglas Greene. Douglas is a man for whom the word “impossible” does not exist. Similarly, “can’t be done,” “not practical” and other negations do not even slow the man down. Dr. Greene was so dismayed by the sad state of the trades, and the lack of trade education options, that he actually did something about it!
You’ve read my pieces on the Skilled Trade Centers that he imagined, advocated for with the bureaucracy of the Washington State education “establishment,” and then actually put up the seed money to get built. By using the power of the purse, charm, guile and the occasional arm twisting, Douglas was not only able to have the first trade center built (several more have been constructed since), but had many of the nation’s premier retailers (Lowe’s, Home Depot, Milwaukee, etc.) and construction suppliers begging to help out with donations, scholarships and the like!
The road to success is not an easy one in this first quarter of the 21st Century, but Dr. Greene has achieved it. He has also recently published a book about entrepreneurship and what it takes to forge a successful path in today’s world. The name of the book is DOUGLAS by Douglas Greene (available on Amazon) and I recommend it to you unreservedly. The insights shared are worth the price alone. Now, if the trades (all trades) could only clone Dr. Green...
Private trade schools have been deemed superior to what was, today at least, available in the public school systems. The hope was also expressed, almost univer-
We explore the evolving landscape of skilled trades, discuss the significance of proper training, the dangers of mislabeling professionals as ‘techs,’ and the necessity of public awareness to preserve trade excellence.
sally, that public school curricula could be channeled into trade programs sooner rather than later. Most trades experts agree that we are already in a precarious position as regards to manpower, and the “new blood” needed to promote it.
More than one reader has agreed with my assertion that a properly trained apprentice had a more concentrated education than just about any other field except medical doctors, but felt that continuing education had not been mentioned. They say that, in their opinion, the lack of continuing education in the trades was an issue that needed to be talked about.
The main thrust of the argument was that life-long learning is a habit that needs to be taught right along with trade craft if we are to produce high-quality journeymen and carry the trade into the future. It should also be mentioned that many of the responding readers represented family-run companies of some long standing, so should be in the position to know whereof they speak. I wholeheartedly agree.
If a trade education is to have any value beyond the mechanical aspects of
working with the tools, fostering a love of learning is an absolute must. Today’s apprentices are tomorrow’s journeymen and foremen. Without the appetite for learning new things, they will stagnate and so will the trade at large. When pride in the trade and the skills needed to properly work at it become a part of the credo of the work force (as opposed to simply a job) then we are on the right track.
Speaking of jobs, one reader was really hot about how plumbers were portrayed in the advertising media by some of the shops that now profess to have techs in lieu of fully trained plumbers. He lamented that the term “plumber” was applied to inept, dirty, smelly, sloppy guys while their “techs” were portrayed as neat, clean, efficient, friendly, kind, reverent, etc., etc.
One look at the political landscape of today can show you where that type of character assassination comes from. So what is the antidote to this type of portrayal? It seems obvious that the very
point we are making is the answer. We can start by quantifying the tech tag. That’s right, I don’t like my journeymen called techs. They are not techs, they are journeymen. If they take the title seriously then they are imbued with all the respect, and credentials, that such a name demands. Calling a person who knows a tenth or less of what a true journeyman knows is the holder of a McJob—not a journeyman.
Today, everything has to be technologi cally unique for it to sell. Look at the com puter industry and what it has done to transform our world. Today’s hot product is supplanted by tomorrow’s even hotter one. There is at least one video online that spoofs that very fact. Mike Rowe recently made the comment that AI is coming for coders—but not plumbers, electricians, and welders. The fact of the matter is that the skill set we enjoy is unique to the trade in general and still very much relevant to our public.
So, when people see tech, they auto matically assume that the guy has to be better than a mere plumber, doesn’t he? We know that the answer is a resounding NO and we need to make a concerted effort to make the public aware of that fact. Perhaps pointing out the short comings of a tech’s trade education and limitations—or lack thereof—might be a way to get people’s attention.
The real bottom line here is that, no matter what, we in the trades will have to be the ones to keep them alive and growing. We must take every opportunity to show the public what we bring to the table. No one else will. My thanks to Doug las Green, and to all of you who wrote expressing your opinions. Your comments are most appreciated.
The Brooklyn, N.Y.-born author is a retired third generation master plumber. He founded Sunflower Plumbing & Heating in Shirley, N.Y., in 1975 and A Professional Commer cial Plumbing Inc. in Phoenix in 1980. He holds residential, commercial, industrial and solar plumbing licenses and is certified in welding, clean rooms, polypropylene gas fusion and medical gas piping. He can be reached at omeletman01@gmail.com.
As ABMA’s new Chair, Simoneau focuses on raising public awareness about boilers, attracting new talent, especially women, and guiding members through complex regulations across North America.
BY STEVE
The American Boiler Manufacturers Association (ABMA) has been advocating for its members since 1888. The association has championed the safe production and operation of boilers, facilitated advances in energy efficiency, and provided partnership and collaboration opportunities for its members.
Now, with the boiler industry at the intersection of so many vital issues—decarbonization, digital transformation, the world supply chain, changing workplace demographics—the association requires dynamic leadership in tune with its members’ needs more than ever before.
Stepping into this leadership role is the new Chair of the ABMA, Nancy Simoneau, who was elected in January of 2025 to a two-year term. Simoneau is President and CEO of Le Groupe Simoneau, a Canadian boiler manufacturer and integrated hydronic solutions provider with offices in Toronto, Montreal, Quebec and Wisconsin. She is the association’s first female Chair, and the first from outside the United States.
Simoneau spoke with CONTRACTOR about the ABMA, her goals for her term in office, and about the challenges facing the industry today.
CONTRACTOR: How did you come to the ABMA, and what made you pursue a leadership role?
Simoneau: I’ve been a member of ABMA for 10 years. Joining ABMA for me was a game changer. I got to know all the stakeholders of the industry, the other boiler manufacturing companies—some that are competition—but also the burner companies, the control and instrumentation companies. It’s a hub of people and it’s incredibly interesting.
Even if we are in competition, we are also advocating for the industry as a whole. I really like that because I feel I’m a team player. It’s a big responsibility that I think we are all very conscious of as we work and learn together.
Every year we have the general meeting, our annual meeting in January where most of the of the members attend and we have some training sessions, although the focus is on the leadership aspect.
Every two years we have our Boiler Expo, which can be more technical. Your boiler operator, your engineers, maintenance people—all of them can come and find something worthwhile there.
We also have some technical whitepapers that we produce so you can stay on the top of changing regulation—we have a long relationship with the ASME and the National Board.
Not long after I joined, they asked if I wanted to be a Co-Chair of the of the boiler committee. I said yes—even though I didn’t quite know what it was—and I started to serve the association that way. About two years later they asked me to join the board. I’m very vocal, and I have a lot of opinions, and I’ve always liked a challenge.
In January 2025 I was named Chair of the board, the first woman to be named chair of this association in more than 130 years. I work a lot with Scott Lynch, who is our President and CEO, and who has opened a lot of doors for me.
CONTRACTOR: What are the top concerns that you’re trying to advocate for the boiler manufacturing industry from your position in the ABMA? Simoneau: I think a top issue is public awareness of what boilers are and how they operate. Most people
don’t know about what we do—well, until something goes wrong and they need it fixed! But we want people to know that we care for their security and safety.
Next is bringing manpower, labor, into our industry. We are suffering from the exodus of knowledge [as the older generation retires].
One initiative we launched is the Boiler Industry Leaders of Tomorrow. It’s a committee within the organization to bring emerging leaders together, for training, networking, to make them feel like they have their own place.
We also want to bring more women to our industry. I remember a time when I got here and there were maybe three women out of 75 or 80 people in a meeting! Now, thanks to Scott [Lynch] and Shaunica [Jayson], our Vice President of Membership & Marketing, we launched the Women in the Boiler Industry [in 2024].
We have our first WIBI Symposium this October 15th through the 17th in Minneapolis. Spots sold out in two weeks following the announcement, which is very encouraging. We have a very interesting lineup of speakers for the event.
Another key issue is advocating for legislation. Making sure that we have regulations that are strict enough to ensure safety, efficiency, and address environmental concerns, but not too strict, not needlessly strict. That it all is based on the best science.
ABMA members—not to mention burner and control companies—are all diligently working to innovate and bring products to market that will comply with these regulations. The problem is how complex and varied regulation has become. In the United States we have 50 states, and all the states are different. In Canada, there’s 10 provinces, in all of them regulations are different. You can get lost in all this. If we can help our members find their path and help guide them through all this, we feel that we did our job at the end of the day.
CONTRACTOR: A lot going on. You seem to be really enjoying your time as Chair of the ABMA. Simoneau: I’m so passionate about it! I love it and I love the team that I’m working with. The people you work with in ABMA, when you say, hey, I need volunteer, you have a lineup of volunteers ready to serve and help. It’s a member for the members association. For anyone who wants to learn more, who wants to be a part of this, I encourage them to come to our big show, the Boiler Expo which will be March 31st through April 2nd 2026 in Nashville, Tennessee.
Just open the front panel and drop the hinged control enclosure to see the difference. Need more? Simply remove four screws and take the side panels off for unobstructed access.
Your company is only as good as the people that make it, and in today’s competitive job market, it’s becoming tougher and tougher for businesses in the trades to keep skilled workers on staff.
There’s currently a dire need for more skilled tradesmen in the U.S. labor force, as older employees retire and younger generations overwhelmingly choose four-year colleges over trades schools. But even with a shortage in skilled labor, demand for work remains high — fueled by a healthy economy and a need to repurpose commercial real estate following the pandemic.
With such a competitive labor market, you must do everything you can to attract talent and separate yourself from your competitors to retain that talent. One way to separate yourself from your competitors and boost employee morale is to implement a uniform service — and Cintas is here to help, with our Apparel+ uniform rental service.
With an extensive catalog, we can outfit your entire team — regardless of role. From breathable work shirts and work pants to keep your team comfortable to outerwear that will help them brave the elements, we’ll help your team dress for the job without the guesswork. Whether it’s top-of-the-line Carhartt® workwear or the flexible durability of Cintas Comfort Flex Pro®, an Apparel+ program features the work clothes that will inspire your team and keep them performing at their peak.
Plus, with several custom logo or embroidery options, you can bring your brand to life by establishing a consistent and clean-cut look among your employees, which will earn additional trust with your customers.
Rough days on the job can leave you with extra cleanup. Your team doesn’t need to bring their work home with them. With Apparel+ laundry and delivery service, we pick up your team’s dirty uniforms each week and deliver a fresh set of replacements for the week ahead. Your employees will appreciate starting each day feeling refreshed and confident while looking their best in wellfitting and well-cared for work clothing — all without the added chore of extra laundry.
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From molten copper to finished fittings, the Virginia facility shows how a century-old manufacturer blends tradition with world-class automation.
By Steve Spaulding, Editor-in-Chief
STUARTS DRAFT, VA — NIBCO is one of the best-known brands in the plumbing industry. The company was founded in 1904 by Casper Schweitzer as the Northern Indiana Brass Foundry Works in Elkhart, IN. Originally, the company made brass keys for musical instruments and bronze castings for balancing scale weights. In 1922, thanks to the visionary work of Ross Martin (Schweitzer’s son-in-law), NIBCO entered the indoor plumbing market.
Today, NIBCO is a worldwide manufacturer of flow control solutions for residential, commercial, industrial, marine, and irrigation markets. Through five generations, it is still led by the Martin family and owned by its associates via an Employee Stock Ownership Plan. The company’s only copper manufacturing facility is located in scenic Stuarts Draft, VA.
CONTRACTOR was invited on a recent factory tour for media and influencers to see how this American manufacturer delivers on its legacy while serving its customers.
Welcome to Stuarts Draft
The Stuarts Draft facility was purchased by NIBCO in 1969, and since then has seen a range of additions and improvements. Under company President Rex Martin, three separate copper plants were consolidated into the one facility. Today it
is one of the most automated copper manufacturing plants in the world.
Stuarts Draft is the company’s only wrot copper fitting manufacturer. (Wrot—a 19th century variant of “wrought”—means the copper is shaped, not cast.) Building #1 and #2, where most of metal processing takes place, have a combined 300,000 sq. ft. Building #3, where most of the packaging is done, measures 120,000 sq. ft.
The facility is capable of producing 3,085 SKUs and boasts a full tool room and mechanical services, allowing NIBCO complete control of both the manufacturing and the quality control process.
Large sheets of pure virgin copper are melted down in furnaces at more than 2,000°F. The melted copper is then cooled and used to make billets or rods. Billets are extruded to create shells and then stretched and cut into tubing. Rods are run through a cold-header to make½” and ¾” fittings.
After the shells are cut they are annealed and formed. Parts are then machined and branded to create the final product. Fittings are cleaned to give
them the classic “NIBCO shine,” and then packaged. Throughout the process, NIBCO associates perform inspections and quality control procedures to ensure the highest performance and quality standards.
Safety is a core value at NIBCO. The company has achieved OSHA-certification in the Voluntary Protection Program (VPP). In VPP, the Virginia Department of Labor and Industry’s Occupational Safety and Health staff establish a cooperative relationship with management. Employees work directly with management to ensure a safe and healthful workplace. Companies achieving VPP status have demonstrated outstanding health and safety performance, often achieving injury and illness rates significantly below their industry’s national average.
The associates, of course, are what make the whole system work; company culture encourages associates to look out for one another, both on and off the job.
More than 15% of the associates working at Stuarts Draft have been with the company 25 years or more, with one associate still working after more than 60 years with NIBCO. To put that in perspective, in January 2024, wage and salary workers had a median tenure of 3.9 years with their current employer, according to the Bureau of Labor Statistics.
The values of Safety, Teamwork and Continuous Improvement are reflected in the spirit of the workforce, and the pride team members have as employee-owners shines like, well, like a new copper fitting fresh off the production line.
For the last 20 years, the Lochinvar ® KNIGHT® Boiler has set the standard for advanced heating technology. Designed with both performance and reliability in mind, the KNIGHT delivers up to 97% AFUE efficiency, helping reduce energy costs without compromising comfort.
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by Patrick Linhardt
Within a couple of days I saw both of these boilers. Photo 1 is a coal boiler, when it was being used. Photo 2 is a gas boiler, always used since the day it was installed back in the 1940’s or so when it probably replaced the original coal boiler that was there from the beginning, or about 1920.
I took pictures of both, not knowing if I was going to use them for the column, thinking each had a story to tell. It was weeks later, even before the deadline approached, that I came to the realization that they shared some commonality.
I made it up the drive, up the porch steps, and down the basement steps on my crutches at the house with the gas boiler. At the time, I was under orders to not put any weight on the leg. Currently, I’m walking in the boot without crutches and two weeks away from getting rid of the boot.
The homeowner and a couple of guys from the heating contractor were there. One guy was upstairs measuring the installed radiation, since one of the reasons I was there was to help decide which size boiler would be right.
The homeowner (full disclosure) is an engineer and was explaining how he could predict what size he needed by some measurements and calculations to his gas usage. I’m not smart enough to understand exactly what he was doing, but when I calculated the installed radiation, our estimates weren’t that far off.
The radiation figure was higher than the gas usage figure, which figures. Since the radiators were installed over a hundred years ago, the house’s heat loss has decreased with newer high efficiency windows and some attic insulation. The radiators’ potential for heat output now exceeds the heat loss of the house.
As an engineer, the homeowner understood this and experimented with the gas input. First, he found that the existing boiler’s gas input was too high by shutting down or off some number of the gas burners, while still satisfying
A hands-on homeowner experimenting with burner adjustments helps illustrate some timeless hydronic heating concepts.
the thermostat. You can see the seven burners just above the gas manifold at the bottom of the boiler.
The boiler looks naked without a steel jacket, but the homeowner said it’s been like that for quite a while. The light color is semi-fresh furnace cement to seal up the flue passages. He is very hands on.
Boilers don’t have to have a jacket, but without an insulated one, the heat lost from a cast iron block to the basement is significant.
Back to the burners, he was telling us how he comes down and adjusts them depending on the weather, or the outside temperature. He also was keeping track of the water temperature, which he told us was up to 150°F on the cold nights. The less than 180°F water temperature also figures with the now oversized radiation.
Actually, we don’t know what water temperature was used in the original selection of the radiators. Designers back then used temperatures from 150°F to 180°F. Some calculated with the windows open because of the flu pandemic of 1918-1920. An unusual time in the history of central heating.
The homeowner was applying the modern concept of outdoor reset to his older boiler by controlling the gas input by manually adjusting the burners. He was pleased to learn that outdoor reset control is built into all high efficiency boilers. I think I might be spending some time with him on the phone in the future.
The boiler tech was paying attention to the conversation and called out “manual modulation.” I said “Exactly”. The new modulating-condensing boiler will be measuring the outdoor temp and the system water temp every few seconds and making an adjustment to the gas input if necessary, increasing or decreasing the rate of fire on a single burner.
We decided that the boiler size should be one size smaller than what someone else recommended. The homeowner was already thinking that way and two sizes down seemed to close a call.
The reason I commented that the coal boiler in Photo 1 might not have been used all the time is the odd habit of the neighborhood and the wealth of the
people who built these houses back in the early 1900’s, before income taxes significantly affected one’s bottom line. It was also the time when coal could be cheaper to operate than gas or vice versa, so they put both a gas-boiler and a coalfired boiler in their new houses.
I used to think that one of the reasons to put in the dual fuel option was the potential problems with gas delivery, but you have to remember that houses of that era and before were already using gas to light their houses and cook their food.
When I asked the homeowner with the coal boiler when the house was built, he replied 1913 or so. That seemed to make sense, and he seemed pretty certain, but when we were looking at the fire door of the coal boiler, we noticed a patent applied for date of Aug 1, 1917. I’m sure that this was one of the original boilers in the house.
Its supply fed into a header. There is a gas boiler sitting just to the left that also feeds into that same header. Both supply lines have an isolation valve. There is also a return header with isolation valves to each boiler. That way, the boilers could be operated separately, or together if ever needed.
When operating, a coal boiler is naturally modulating, since the coal fire cannot be controlled exactly. It really depends on the amount of coal being stoked into the combustion chamber and the position of the draft doors, which are both manually operated. The man servant was usually in charge of keeping the coal fire going and he did it all without electric controls. On a cold night, he probably put some extra coal in the belly of the beast, that’s the lower door. The fuel gases would pass through the upper chamber. The big round door is for having access to the flue gas passes. The lever on the left was used to help clean out the ashes and clinkers.
Patrick Linhardt is a forty-one-year veteran of the wholesale side of the hydronic industry who has been designing and troubleshooting steam and hot water heating systems, pumps and controls on an almost daily basis.
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Presented in partnership with Radiant Professionals Alliance
Engineers from Bradford White, Laars, and Bock to share DOE 2026 insights and system design strategies.
AMBLER, PA — Bradford White Corporation will showcase its engineering expertise at the 2025 ASPE Tech Symposium, Sept. 24–28 at the Rosen Centre Hotel in Orlando, Florida.
Engineers from Bradford White Water Heaters, Laars Heating Systems, and Bock Water Heaters will be available at Booth #400 to discuss product advancements, current challenges, and key design considerations for plumbing and hydronic professionals.“The ASPE Tech Symposium is an essential forum for advancing innovation in the plumbing industry,” said Neal Heyman, Senior Director of Marketing for Bradford White Corporation. “Our participation reflects our commitment to providing trusted solutions that address the evolving needs of plumbing engineers.”
Seminar on DOE 2026 and Retrofit Design
Bradford White Water Heaters engineers will present “Navigating the Future of Commercial Water Heating:
Key Insights on DOE 2026 Updates, Efficiency, Venting, and Retrofit Design” on Saturday, Sept. 27, at 10:45 AM in Salon 13–14. The session is part of the system design track and qualifies for continuing education credits.
Recognized as one of the premier technical gatherings for plumbing engineers, the ASPE Tech Symposium offers in-depth professional development led by licensed instructors, with sessions designed to meet CEU requirements.“Events like this one provide opportunities to exchange ideas, showcase new solutions and build stronger industry relationships,” Heyman said. “Those connections ultimately drive progress in the plumbing engineering field.”
More information on the conference is available at aspe.org/2025-aspe-tech-symposium
With certification up to B100 blends, contractors can install reliable, service-friendly boilers that also qualify for 2025 tax credits.
BURR RIDGE, IL — Weil-McLain® has announced that its Ultra® Oil, WGO, WTGO, and SGO residential oil boilers are now certified for use with biofuel blends up to 100% (B100). This certification—achieved in collaboration with burner manufacturers R.W. Beckett and Carlin Combustion—marks a major step in making oilfired hydronic heating more sustainable.
A B100 boiler runs on 100% biodiesel, a renewable fuel made from plant oils, animal fats, and recycled cooking oils. Weil-McLain tested and validated its boilers with Beckett and Carlin burners designed with seals and components to handle higher biofuel blends.
“Weil-McLain boilers that are B100 certified are designed to operate on this blend of biodiesel fuel with the approved Beckett and Carlin burners,” said Mike Boyd , Product Manager with Weil-McLain. “These compatible burners have seals and components designed to optimize operation when using biodiesel.”
Biodiesel produces significantly fewer greenhouse gas emissions than petroleum diesel while delivering comparable heating performance. Contractors and homeowners choosing a B100-certified boiler gain access to benefits such as:
• Renewable energy supply – steady feedstock from agricultural and recycled sources.
• Energy security – reduced dependence on petroleum imports.
• Potential incentives – eligibility for grants, rebates, or tax credits in certain regions.
Homeowners upgrading to Weil-McLain’s B100-certified oil boilers may qualify for a federal tax credit of up to $600. Units must have an 87% AFUE rating and be installed between January 1 and December 31, 2025. Weil-McLain is a Qualified Manufacturer (QM), and
homeowners should include the QM code 46H2 on IRS Form 5695 to claim the credit. This federal credit can also be combined with local ENERGY STAR® rebates.
Weil-McLain’s oil-fired line offers rugged, high-efficiency options for both water and steam systems:
• Ultra Oil® – premium “commercial-grade” residential boiler with a three-pass heat exchanger.
• WTGO® – all-in-one space and domestic hot water solution.
• SGO® and WGO® – easy inspection and service with quick-open tops and swing-away burner doors.
“Our new B100 certified boilers mark an important milestone in our commitment to a sustainable future,” added Boyd. “By embracing biodiesel technology, we are not only reducing carbon emissions and environmental impact, but also paving the way for a more resilient and renewable energy landscape.”
For more information, visit www.weil-mclain.com
Presented in partnership with Radiant Professionals Alliance
Water heaters might not have warning lights, but attentive homeowners can detect potential problems with various means of monitoring.
By THOMAS RENNER, SPECIAL TO CONTRACTOR
Every automobile owner knows that when the check engine light pops on, the vehicle requires swift attention. Water heaters lack such obvious alerts, but careful monitoring can help avoid a cataclysmic disaster.
An unfortunate homeowner in Massachusetts found out the hard way that inattention to a water heater’s distress signals can prove disastrous. Noah Powers outlined how his team at Powers Energy Corporation replaced the water heater in a 77-year-old home with an HTP SuperStor unit after the 15-yearold existing unit sprang a leak in the home’s basement.
Powers Energy is a full-service, family-owned company that provides complete installation and repair of all types of heating and air conditioning equipment. The company has been in business almost 30 years.
“They had a good mess,’’ Powers said. “It’s not super common to see a full blowout, but we do see it every once
in a while. Once the leak got going, it really let loose.”
Water heaters might not have the warning lights that have become standard on vehicles, but attentive homeowners can detect potential problems with various means of monitoring.
The most apparent signal that could indicate a problem with the water heater is moisture around the base of the tank. Water heaters can last up to 20 years, but the typical lifespan is around 8-15 years. Maintenance, water quality and usage can all contribute to the lifespan of a water heater.
Water surrounding the tank, however, does not always mean the heater is starting to fail. Loose connections, excessive water pressure or a faulty drain valve could be causing water to collect. Water quality can also lead to premature breakdown of the water heater and components. Hard water can lead to
corrosion, which will eventually result in replacement.
“The water in this area is a bit hard, and there was corrosion within the tank,’’ Powers explained.
Anode rods within the tank help extend the lifespan of water heaters by attracting corrosive elements in the water, but they also require replacement. “Most manufacturers recommend changing them periodically, depending on the water quality,’’ Powers said. “We work in rural areas where water is not as hard, and anode rods can be replaced every couple of years. It’s inexpensive to replace, so it’s a nobrainer to replace them and extend the lifespan of the tank.”
Warning signs can also be found with visible and thermal clues. Inconsistent water temperature or insufficient hot water are both indicative of problems with the water heater. Rusty or reddish water is also a sign that the water heater might be starting to fail. Corrosion within the water heater can cause rust. Sediment
that accumulates in the water heater can also become dislodged and cause temporary discoloration.
Loud noises stemming from the tank should also alert homeowners to a potential problem. Banging or rumbling are common noises and can be attributed to excess sediment. Crackling sounds in electric units can indicate an obstruction that might require a technician to drain the tank.
While Powers sees water heater failures, the spontaneity and scope of the failure on this particular unit surprised him.
The home, a three-bedroom, two-bath Cape Cod style house, includes slightly more than 1,900 square feet and was built in 1948. It has seen its share of water heaters during its 77-year existence. “There are a couple of teenagers in the house, but the hot water needs are not as much as a family with young kids,’’ Powers said. Powers suspected the water heater had been showing signs of failure, but
Presented in partnership with Radiant Professionals Alliance
the homeowners were unaware a problem was developing.
“It wasn’t a gradual buildup within the water heater,’’ Powers said. “The bottom of the tank got pretty nasty with corrosion buildup.”
Powers selected the HTP SuperStor Ultra SSU-45N indirect water heater for the replacement, and it works well with an Energy Kinetics System 2000 boiler. “It’s a perfect pairing and it’s something we use for a lot of our jobs,’’ Powers explained. “The boiler is fast to ramp up, and it’s perfect for minimizing the amount of heating oil a family will need. In terms of longevity and meeting hot water demand, it’s a great combination.”
One of the important benefits of the HTP SuperStor indirect water heater is the limited lifetime warranty of the appliance.
“When customers are looking at the warranty, it gives them peace of mind to know that they have that warranty,’’ Powers said. “They realize that no part is perfect. But having a company that stands behind their product and gives the customer that peace of mind is a big advantage.”
The HTP SuperStor Ultra can generate 50 percent more hot water than many competitors. It also offers minimal heat loss with two inches of blown foam insulation.The heart of the unit is a finned cupronickel heat exchanger that provides high BTU output per foot. The 316L stainless steel tank allows for high temperatures while offering corrosion resistance. High temperatures can increase the likelihood of corrosion and lead to degradation of components.
Powers has been using HTP units almost exclusively for five years. “The finishing is better, it’s a sleeker design and if it looks good, it’s probably going to operate well. There’s no anode rod, so you don’t have to nudge the customer to replace it. It makes for easy maintenance for them, and for us.”
Powers said it’s important for homeowners to frequently monitor their water heaters for leaks, noises and inconsistent hot water. Complete failures, such as the one that occurred in this instance, are uncommon and can be averted with maintenance and monitoring.
“If the homeowner maintains the system, they can expect the water heater to last a long time,’’ Powers stated. “We worked on a home that had an HTP from 1992 that only started to leak after 30 years. It didn’t owe the homeowner anything. If you stay on top of boiler maintenance and regularly flush the HTP to make sure there is no buildup, you’re not likely to have any problems.”
Thomas Renner has produced award-winning journalism for more than 40 years. After a long career in the newspaper industry, Mr. Renner now writes on architecture, building, engineering and other trade industry topics for publications throughout the United States.
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Patti Feldman
Fulcrum ( www.fulcrumapp.com ) field-focused process and data collection platform for geospatial field processes and data collection recently launched Audio FastFill, a voice-powered, multi-field AI data collection tool.
It integrates advanced AI within the platform to create a textual scribe for field teams, eliminating inefficiencies of manual entry, and allows users in the field to dictate forms naturally and produce richer more actionable data input, with the system understanding and accurately populating fields.
Fulcrum dynamically understands context to populate complex fields like picklists and conditional logic, eliminating inefficiencies of manual entry and simplifying workflow, helping ensure ease of use in demanding environments. It can also dissect one continuous audio file to place all of the information into the correct corresponding fields and input to fields that aren’t text, like numbers or drop-down lists.
Pricing: structure not actual cost, free demo, free trial.
AIPhone (www.aiphone.ai) is a cross language calling app utilizing AI translation. It translates phone calls in real time—speak in your language and the other party hears it in theirs instantly and vice versa. How it works: you invite anyone via a simple link—no extra app needed for them.
The app, which supports several dozen languages and dialects, is trained to both translate words and understand the context behind them. In addition, it also supports camera translation—snap a photo or select a saved image (e.g. a sign) and get instant translation. It also translates video and voice calls in WhatsApp and other apps.
Pricing: weekly, monthly, annual plans available with free trial package available through X, TikTok, and Facebook.
ServiceMonster management software(www.servicemonster.com, 888/9013300, covered in September 2022 column)
Reviews of the Fulcrum data collection platform, AIPhone cross language calling app, ServiceMonster management software, Plannit smart call answering, and Gorilla Desk AI Agents.
recently introduced the ServiceMonster Payments mobile app, which features capabilities that facilitate both immediate branded invoicing that can be sent by email or text and collection of payments via credit cards, debit cards, and ACH. Suitable for solo operators and multi-crew service businesses, it has the ability to automate reminders and follow-ups. You can store cards on file securely for repeat customers or recurring billing.
ServiceMonster Payments includes built-in surcharging, allowing you to legally pass along credit card processing fees to your customers where permitted by law. Surcharging is automatically configured during setup based on your location. Most credit card and debit card transactions are deposited into your bank account in as little as two business days. The solution Payments offers an integration with QuickBooks Online and QuickBooks Desktop. A demo is available.
Plannit (www.plannit.io), covered in August 2021 column, recently added a
smart call answering system designed to function as a virtual assistant, handling calls when team members are unavailable. The system, which is available 24/7 and has multi-language support, features intelligent call routing, utilizing advanced algorithms to direct calls to appropriate departments or personnel based on predefined criteria.
Users can customize menu options and the software, which can take messages, can be programmed to answer FAQs. It can also qualify and prioritize prospective customers by asking questions and recording their answers and saving them in the messaging center as audio files. The service requires a new phone number acquired by Plannit, but calls to existing business numbers can be redirected for message taking when needed.
Update: Gorilla Desk (www.Gorilladesk. com), initially covered in January 2025 tech column, has several new AI Agents to its platform (both desktop and mobile app) which are designed to heighten
proficiency of field service management and handle customer interactions across multiple channels, including SMS, Web Chat, VOIP phone, and client portals.
The new capabilities, available on the customer portal and by text message, enable customers to book services 24/7, with the solution streamlining and automating the entire process, from inquiry to booking and confirmation, as well as route planning and optimization.
How it works: you embed your AI agent options directly on your web site and, as desired, your customer initiates the process by making contact with your embedded company AI receptionist through one of those portals, facilitating making, logging, and finding all calls without jumping among apps; the Client Portal Agent enables customers to request new work securely and view previous documents anytime. Gorilla Desk will notify you via in-app and email alerts whenever a new work request is submitted.
There are two types of AI conversations: static and dynamic. Static conversations provide general Q&As with informational responses. Dynamic conversations involve the system taking actions, such as capturing new lead info or scheduling a pending booking. (Pricing: $1.00 per completed static conversation, $1.75 per completed dynamic conversation.)
Gorilla Desk also has four new agents in the works: Kong AI (Supreme Intelligence), acting as the central intelligence, which will provide advanced analytics and generate custom reports; Mantis AI (Ops & Admin) , which will automate the role of administrator and help run day-to-day operational workflows flawlessly; Atrax AI, which will help you deploy your website, aiding in page generation and optimization; Lotus AI (Customer Sentiment), which focuses on delivering analysis of customer standpoint so you know what conversations need real human attention; and SMS & Customer Portal Agents, enabling 24/7 handling of incoming customer SMS messages their conversations with your AI.
The NTI Compass Series is the smart solution for replacing outdated floor-mount boilers— without the hassle of re-piping for a wall-mount unit.
Designed for seamless swaps, NTI Compass saves time, labor, and cost while delivering:
• Up to 95% AFUE Efficiency – Save on energy without sacrificing comfort.
• Compact Floor-Mount Design – Ideal for tight spaces and easy installation.
• Versatile Piping Options – Left or right-hand piping for flexible installation.
• Built-In ECM Pump – Whisper-quiet operation with smart energy use.
• Wi-Fi Enabled – Control your comfort from anywhere through the NTI web app.
Every plumbing company has problems. Some are internal and largely in the control of the owner. Others are external and owners often feel helpless in the face of them. In truth, you have more control than you think. It all depends on your approach. Here are six common problems that most plumbers consider unsolvable, but are not even problems.
As long as there’s been hardware stores and big box retailers, plumbers have complained about DIY. Fortunately, DIY is not really a problem. If a handy person fixes his own plumbing problems, he’s not your customer. If an incompetent person tries to fix his own plumbing problems and messes things up, you get more work.
People take on DIY for one of two reasons. Some enjoy doing things for themselves. Others don’t enjoy it, but cannot afford to hire someone to do it for them. In either case, these are not your customers. Fortunately for plumbers, Zoomers are the most mechanically incompetent generation in history according to recent surveys. One of four can’t change a ceiling fan light bulb. Some believe climbing on a ladder is too risky. DIY is not much of a problem and becoming less of one.
Lately, the pace of change has been breathtaking. The government is meddling more than usual. A lot of marketing has gone digital. Artificial Intelligence is impacting service businesses everywhere. It’s hard to keep up.
Fortunately, there’s a new tenor in Washington and the regulatory pace is slowing. Plus, with more plumbers chasing digital marketing, traditional approaches are less crowded and still effective. There’s no need to be on the cutting edge of AI. Let the pioneers take the arrows. When things have stabilized, you will be able utilize it to solve other problems you face. Changing technology is not an urgent problem and likely to be more of a solution than a problem over time.
Let’s look at six common plumbing business problems that are not really problems at all.
Private equity is swooping in and buying up plumbing companies. When they buy them, they have unmatched buying power and sophisticated marketing. How can an independent plumber compete?
Private equity is not nearly the problem most plumbers fear.
PE may buy better, but they also carry more overhead and one of their default actions is to raise prices. This creates a higher ceiling for plumbers who want to increase prices. Their marketing tends to be digital and driven by a central office, which can be effective but overlooks traditional marketing. Not only is PE not a problem, it promises a lucrative exit when the time is right.
The first plumbing centurion in Rome probably complained about the lack of Romans who wanted to fix things. Certainly, it will get harder with the mechanical ineptitude of zoomers. On the other hand, AI is reducing employment opportunities in many white-collar fields, making the trades more attractive.
Perversely, private equity can help plumbers land experienced mechanics without baggage. While PE does tend to pay more and offer better benefits (both of which can be matched; it’s a decision and pricing exercise), lots of plumbers resist the pressure to sell, sell, sell, and prefer family businesses where there’s a personal relationship with the company owner. While plumbers looking to change jobs often bring baggage, these plumbers do not. The shortage of skilled labor remains a problem, but is looking like it will be less of one moving forward.
Plumbers have entrepreneurial seizures and quit to start their own companies every day. It’s how most companies start. Many of them moonlight at first (some using the company truck and parts). Others even try to take customers with them. This is not the problem it seems.
If a plumber wants to strike out on his own, he will. However, you can make sure he leaves with a full understanding of overhead and pricing so that he becomes a good competitor and doesn’t undercut the market. If he fails,
welcome him back. He will discourage others from jumping and become a better employee after experience running his own show.
If it’s discovered that he used your parts in a moonlighting venture or tried to take your customers, you are better off without him. In the Parable of the Shrewd Manager, Christ said, “Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much.” Disloyalty is small problem that prevents a bigger problem.
Many plumbers lament the economy. They think that tariffs are hurting, interest rates are hurting, and unemployment is growing. Ignoring the self-inflicted wounds of COVID, there have been 11 recessions since World War II. They averaged 11 months in length and resulted in an average GDP reduction of 2.2%. The worst was the Great Recession of 2008/9, which lasted 18 months and saw a 4.3% GDP reduction. By sheer hard work and force of will, you can step up your game and overcome a 5% hit. A recession will not damage you unless you let it.
Moreover, during a recession, your plumbers are less likely to quit, and more plumbers are available to hire as competitors panic and start trying to save their way to prosperity. As your competition cuts back, you can pick up the pace and take customers from them. Recessions are opportunities to grow your market share. They are opportunities, not problems.
Every coin has two sides. Every problem brings an opportunity with it. Whether you are consumed by the problems or encouraged by the opportunities depends on your approach and your mental fortitude. You have more control than you think, and how you approach problems and opportunities will be absorbed and reflected by your team.
Want to cruise through the next downturn? Join the Service Roundtable at www.ServiceRoundtable.com and buy a copy of Matt Michel’s book, “Contractor Stories” on Amazon.
by Lynn Karam CEO OF LEK MANAGEMENT
As any professional contractor knows, a job can’t begin until the scope of work is identified and a plan is implemented to complete the project in a timely, effective way. For example, a blueprint serves as a comprehensive guide for builders and contractors to execute their assigned services, ensuring the final structure matches the architect’s exact plan. A blueprint ensures clarity and minimizes the risk of errors.
As a business owner, the purpose of the financials of the company is equivalent to that of the blueprint, as to what must be done, how effectively it has been done in the past, and what needs to be done going forward to achieve the desired outcome. It affects pricing, cash flow management, tax preparation, tax planning, auditing, and the overall compliance of the business.
All financials begin with record keeping. Recordkeeping is the organizing of your business records to show your income and expenses in an industry-accepted form. Some business owners view recordkeeping as a “necessary evil”— when in fact it is essential for contractors aiming to establish a solid financial foundation. However, keeping financial records without understanding their purpose is fruitless. Let’s discuss a few of the most important ways a contractor should utilize their financials.
In proper bookkeeping all income and expenses of the business are categorized and organized into financial documents that reflect the way the company operates. Such financial documents include profit and loss statements, balance sheets, and cash flow statements, among others. For example, all revenue can be organized by service offerings to determine which service brings in the most income in each period. Each service a contractor provides for clients is sometimes referred to as a “revenue center”. When the expenses that are utilized to produce this revenue (known as “Cost of Goods Sold”) is tracked by the revenue
Proper financial documentation is crucial for contractors to demonstrate profitability, secure funding, and avoid penalties.
center to which those specific costs are attached, the contractor can determine how efficiently the business operates in the production of each revenue center.
The IRS does not require proof of income and expenses to file tax returns, but contractors must report this information accurately. It is essential to report information including revenue, expenses, and net profit as reflected in the profit and loss statement. Additionally, in certain circumstances, details regarding assets, liabilities, and equity from the balance sheet are also required for reporting purposes.
If and when a contractor is applying for a loan, these financial reports are an integral part of a loan application. Lenders use this information to make determination on loan requests.
Having the business’s information correctly reported will provide a true picture of the business’s financial situation in addition to showing the lender
the contractor is serious about managing the resources of the business.
There are quite a few reasons for a contractor to be selected for an audit, some of which include data matching and analytics, use of technology & statistical tools, and targeted industry campaigns; these are technical approaches. Proper recordkeeping will increase the contractor’s ability to provide the requested documentation which supports the income and expenses reported on a tax return within a short period, and will ultimately save the contractor time and money, both of which are highly valuable resources in any industry.
In situations where a contractor is required to make estimated tax payments, accurate recordkeeping will provide the anticipated net income on which the
tax payments will be calculated, thus avoiding any penalties for not paying the required amount, as well as any associated interest payments.
Here are a few tips to help contractors in any industry to structure their recordkeeping.
• Track revenue by type of service and customer. This will provide the information needed to determine which service brings in the most revenue, and which clients are the top-tier customers.
• Track how long on average it takes customers to pay. This information will help with cash flow, enabling you to better project when payment can be expected once an invoice is sent.
• Keep copies of all invoices and bills. This will validate the information in the financial statements, which can help your business to survive an audit.
• Record cost of goods sold independently. This allows contractors to assess production efficiency for their products or services.
• Track revenue, GPM (Gross Profit Margin), and NPM (Net Profit Margin), Year Over Year, in order to determine the growth and efficiency of your business operations.
In summary, effective recordkeeping is essential for contractors to accurately report financial information, secure loans, survive audits, and avoid penalties or interest. Keeping detailed records of revenue by service and customer, tracking payment times, retaining invoices and bills, and monitoring costs and profits helps contractors manage their resources, ensure tax compliance, and improve business efficiency.
Founder and CEO of LEK Management Inc., Lynn Karam has two decades of experience in finance, operations, and strategic planning. Karam is an Enrolled Agent authorized by the United States Department of the Treasury to represent clients who are undergoing an audit and to negotiate with the IRS on her clients’ behalf.
water efficiency and conservation practices in the face of climate change, population growth, and increasingly expensive infrastructure demands.
The Alliance for Water Efficiency (AWE) is a nonprofit organization dedicated to the efficient and sustainable use of water. AWE is driven by the belief that using water efficiently saves money, preserves the environment, and helps communities thrive. AWE advocates for water efficient products and programs, and provides information and assistance on water conservation efforts. AWE works with more than 550 member organizations, providing benefit to water utilities, business and industry, government agencies, environmental and energy advocates, universities, and consumers.
The Water Efficiency & Conservation Symposium, first launched in 2023, is the only event in North America laser-focused exclusively on water efficiency. Each year, the Symposium has grown in size and reputation, offering practitioners with a unique blend of technical insights, peer-to-peer collaboration, and networking opportunities. Sponsors and attendees alike consistently highlight the event’s quality and its role in advancing the field.
One of the hallmarks of the Symposium is the sense of camaraderie among attendees. This year was no exception. The Symposium kicked off with a lively Welcome Reception at Island Party Hut along the Chicago Riverwalk, where attendees enjoyed scenic views, small bites, and a chance to reconnect with colleagues from across the continent.
Networking opportunities continued throughout the event, from hallway conversations between sessions to the ever-popular Restaurant Roundup—a Symposium tradition where small groups of participants gathered at local eateries to exchange stories, swap ideas, and strengthen professional relationships. Year after year, attendees say the connections forged at the Symposium are as valuable as the lessons learned in program sessions.
The 2025 program featured more than 60 speakers, representing the breadth of the water efficiency field, from corporate social responsibility and ESG professionals at leading appliance and fixture manufacturers, to water utility conservation managers, researchers, consultants, and academics.
With two concurrent tracks, the agenda covered a wide spectrum of pressing issues. Panels and roundtables addressed topics ranging from resilience planning and innovative program design to customer engagement
strategies and the energy-water nexus. What united them was a shared commitment: helping communities use water wisely while protecting long-term supplies.
Below are a few highlights from this year’s program.
As digital demand continues to grow, so does the footprint of data centers. This session examined the complex interplay between the tech industry’s rapid expansion and the local water and energy systems that support it. Moderator Paula Paciorek of Plummer Associates guided a diverse panel, including leaders from the Alliance for the Great Lakes, Los Alamos National Laboratory, and state environmental councils, through a frank discussion of current realities, tradeoffs, and opportunities for collaboration.
Panelists emphasized that while water efficiency strategies exist, transparency and coordinated planning are critical for communities hosting these massive facilities. The conversation underscored the need for better data and proactive policies to balance economic growth with natural resource protection and sustainability.
This interactive session gave attendees an early look at two groundbreaking initiatives: the latest Residential End Uses of Water study, the most comprehensive ever undertaken, and the 50L Home Pilot, an ambitious project aiming to demonstrate that homes can thrive on just 50 liters of water per person per day.
Speakers including Sydney Samples of the Water Research Foundation, Peter Mayer of WaterDM, and Maureen Erbeznik of ME&A brought the data to life with trivia challenges, audience Q&A, and interactive exercises. Participants left with actionable insights into how households are using water today,
and how emerging practices and technologies could shape tomorrow’s conservation strategies.
Few issues loom larger than climate change, and this session provided an unflinching look at its impacts on water agencies across the country. Panelists from Massachusetts, Los Angeles, Detroit, and Fort Worth shared real-world experiences managing everything from urban wildfires and prolonged drought to extreme rainfall and infrastructure failure.
Moderated by AWE’s Amanda Christophe, the discussion highlighted both the immediate emergency responses and the long-term resilience strategies agencies are putting in place. The session left attendees with sobering reminders of the challenges ahead, but also a sense of shared purpose and hope rooted in innovation and collaboration.
As the Symposium drew to a close, AWE’s staff and Board reflected on the energy and insight generated in Chicago. “The conversations sparked here don’t end when the Symposium does,” one board member noted. “They ripple outward as attendees bring new ideas, strategies, and partnerships back to their communities.”
That ripple effect is the driving force behind the Symposium’s growing reputation. By convening practitioners who are deeply invested in water efficiency, the event creates space for knowledge-sharing that directly translates into real-world impact.
Planning is already underway for next year’s event. The 4th Annual Water Efficiency & Conservation Symposium will return to downtown Chicago from Tuesday, August 4 through Thursday, August 6, 2026.
Continued from page 6
When installing a commercial water heater—particularly gas-powered ones—ventilation can also be a besetting challenge. Again, the challenges involved with ventilation and exhaust can be addressed with some foresight and planning.
Considerations include:
• Managing combustion gases. Inadequate ventilation can lead to an accumulation of dangerous gases, including carbon monoxide. To avoid these hazards, it’s important to ensure proper ventilation with high-quality ventilation materials (usually stainless steel), which prevent degradation and blockage.
• Complex ventilation systems. The sheer scope of a commercial facility means that ventilation systems can be more intricate—or simply longer. A well-designed ventilation layout, including correct pipe lengths, diameters and angles, is essential.
• Finding space for ventilation. When installing a new water heater ventilation system in an older building, there may arise some special limitations, making it difficult to place the necessary ductwork. Plumbers should be ready to recommend alternative options, including water heaters that have flexible venting options (e.g., direct or power vents).
• Managing noise issues. Commercial water heater exhaust systems may be noisy, which can lead to disruptions in commercial settings—but plumbers can anticipate this and recommend the installation of sound-dampening insulation materials as well as proper exhaust termination placement.
These are just some of the considerations to keep top-of-mind when planning for commercial water heater ventilation and exhaust requirements.
For professional plumbers, it’s critical to expect a higher level of complexity from commercial water heater installs over
residential ones. That means being prepared for new kinds of challenges, but also understanding that all of these challenges can be successfully addressed.
desert-style of Palm Springs, while celebrating the passion and innovation that drive the industry.
Attendees were treated to a dynamic mix of technical sessions, policy discussions and social events, but with a fun twist. The space greeted them with a 10-foot-tall guitar, and branded conference pins and T-shirts all carried that rock ’n’ roll theme. The Monday night
welcome dinner fully embraced the concert vibe as well, complete with a rock-themed photo booth, DJ, Guitar Hero competition station, American flag décor, marquee lighting, and plenty of food and drinks.
Keynote speaker Scott Bloom kicked off the event by bringing a unique blend of comedy, storytelling, and business insight. His engaging, laughter-packed presentation tackled serious topics like communication, teamwork, leadership and customer engagement in a way that resonated with the plumbing professional audience. For a profession where teamwork, communication and resilience are essential, his message was a refreshing reminder that humor and human connection can be powerful tools for success in plumbing.
Getting down to business, the focus was threefold: advancing the 2027 Uniform Codes through the triennial Association Technical Meeting, providing CEU-eligible education to help professionals maintain certifications, and fostering collaboration across disciplines. With ASSE and ARCSA co-locating this year, the initiatives also highlighted the importance of collaboration across different but complementary segments of the water and mechanical industries.
“Bringing together IAPMO, ASSE, and ARCSA highlights our shared commitment to safe water, resilient systems, and sustainable practices. Together, we cover everything from rainwater harvesting to personnel certification to plumbing and mechanical codes. That diversity makes the event richer and provides attendees with more resources and expertise,” IAPMO CEO Dave Viola said.
Education was at the heart of the conference. Attendees were treated to a wide range of sessions designed to strengthen their technical knowledge and keep them up to date on emerging practices, including in-depth Uniform Plumbing Code (UPC®) and Uniform Mechanical Code (UMC®) workshops that walked participants through key code updates, compliance strategies, and real-world applications.
On the technical side, the conference also featured sessions on IAPMO’s Water Demand Calculator®—a groundbreaking tool that’s reshaping how water supply systems are sized to improve efficiency, reduce material costs, and advance sustainability goals.
A key component of this year’s conference was the Association Technical Meeting, where members have a direct voice in shaping the Uniform Codes. These decisions have lasting impact, influencing how plumbing and mechanical systems are designed, built and inspected for years to come. It’s one of the most important ways IAPMO members ensure the codes remain relevant, science-based and reflective of industry best practices, fulfilling the mission of creating a safer built environment.
In addition, the event hosted a robust slate of classes and presentations from ARCSA International®, giving attendees the chance to dive deep into sustainable water practices. These ranged from introductory and advanced rainwater harvesting courses to case studies and cutting-edge technology sessions, and also included foundational classes like Introduction to Rainwater Harvesting Systems and the Rainwater Harvesting
Systems Advanced Class, as well as an ARCSA board meeting and an open house networking reception. Themed sessions explored global and indigenous approaches to water management, case studies from Texas to California, and advanced topics like geospatial technologies, microbial monitoring, smart controls, and off-grid system design.
At the same time, ASSE International convened a full slate of technical committee meetings, forums, and business sessions, offering members the opportunity to shape standards and programs directly. These included sessions for the Service Plumber (13000), Cross-Connection Control (5000), and Fire Protection (15000/27000) Technical Committees, as well as the NFPA Sub-Committee, the Code Development Committee, and the Professional Qualifications Standards Committee. Attendees can also participate in the School Forum, Membership Committee/Al Cohen Memorial Chapter Presidents’ Liaison Conference, and the President’s Luncheon with a Government Relations update.
“All of these offerings were CEU-eligible, so professionals could earn continuing education credits while gaining practical knowledge they can put to use right away. For those involved in ASSE’s committees and governance, it was also an unparalleled chance to have a direct hand in shaping the standards and programs that guide the industry,” Viola said.
In the end, having contractors, engineers, inspectors, manufacturers, utilities, educators and policymakers in one room ensured that the discussions—whether technical, policy or practical—were balanced and forward-looking. The conference also helped professionals expand their networks and learn from disciplines outside of their own.
“We wanted attendees to leave knowing their voices matter in shaping the standards that protect public health and safety, and that the knowledge they gained
here equips them to help their communities adapt and thrive in the face of today’s biggest challenges—from water quality and scarcity to housing affordability,” Viola said. “This week was about empowering professionals to apply what they’ve learned in ways that strengthen their businesses, their communities, and the industry as a whole.
“For us, IAPMO is more than codes, we’re a community,” Viola continued. “Next year, as we celebrate our 100th anniversary, we will reflect on a century of advancing public health and a safer built environment, while looking ahead to the next 100 years of innovation and impact.”
LOS ANGELES, CA — ServiceTitan (Nasdaq: TTAN) has introduced a new suite of AI-powered tools that help contractors automate their entire back office—from the first call to the final invoice. The company also unveiled Atlas, a next-generation AI sidekick built into ServiceTi-
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Atlas
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Blvd, Suite 430, ,Nashville, TN 37215;Northcreek Mezzanine Fund II, LP,312 Walnut Street, Suite 2310,Cincinnati, OH 45202;Invegarry Holdings, LP,44235 Hillsboro Pike,Nashville, TN 37215;Everside Fund II, LP,155 East 44th St, Suite 2101 - 10 Grand Central,New York, NY 10017Everside Endeavor F1 Blocker, LLC, 155 East 44th St, Suite 2101 - 10 Grand Central, New York, NY 10017;Everside Endeavor International Blocker, LLC, 155 East 44th St, Suite 2101 - 10 Grand Central, New York, NY 10017;Everside Founders Fund, LP, 155 East 44th St, Suite 2101 - 10 Grand Central, ,New York, NY 10017;Suncap Endeavor Blocker, LLC,155 East 44th St, Suite 2101 - 10 Grand Central,New York, NY 10017; Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of
to run reports, locate jobs, dispatch technicians, or guide workflows simply through plain-English commands— typed or spoken. Over time, Atlas will handle more of the day-to-day decisions and tasks that business owners and office staff typically manage.
“Unlike traditional tools, Atlas feels less like software and more like a trusted co-pilot or even a chief of staff that adapts to the specific workflows of any contractor,” said Vahe Kuzoyan, CoFounder and president of ServiceTitan.
“Atlas not only understands what you say, it truly comprehends the unique context of your business at any given moment. Every time you interact with Atlas, it will become smarter, more powerful, and more insightful. Our vision is that trades businesses will one day only need to turn the wrench while Atlas handles everything else.”
highlighting dips in booking rates, or recommending profit-boosting actions automatically.
Unlike reporting tools that only provide insights, Atlas can take direct action. For instance, it can automatically throttle marketing spend when schedules are full or trigger new campaigns when demand drops. This combination of intelligence and automation helps contractors eliminate waste, increase margins, and respond to changing workloads quickly.
Atlas and the new AI-powered platform deliver contractor-focused features that:
• Support technicians in the field with instant answers in ServiceTitan Mobile, reducing calls to dispatch, speeding up jobs, and creating more upsell opportunities.
• Automate office workflows such as invoice reviews, demand-based scheduling, and benchmark pricing.
• Simplify commercial operations by auto-filling daily logs, generating RFIs and change orders, and streamlining Accounts Receivable.
• Enhance the customer experience through AI booking agents, interactive SMS scheduling, and real-time dispatch recommendations.
• Guide smarter business decisions by surfacing key insights,
“The trades are one of the most resilient and durable industries in the world,” said Ara Mahdessian , Co-Founder and CEO of ServiceTitan. “AI isn’t going to replace contractors, but it will absolutely transform how they operate. Business owners who adapt and embrace this new reality will thrive, while those who don’t will be left behind. With Atlas, we’re giving our customers the ability to harness AI thoughtfully and precisely, so they can run smarter, serve customers better, and grow more profitably.”
Alongside Atlas, ServiceTitan has launched its new Max Program, which pairs the company’s Pro Products with expert guidance to accelerate AI automation for contractors. Max helps businesses fully leverage ServiceTitan’s automation capabilities and maximize ROI from end-to-end digital operations. To learn more about all of the new features and announcements at Pantheon 2025, visit the Pantheon Live Blog at www.servicetitan.com/blog/pantheon-2025-live-coverage
Note: this release was rewritten with the help of generative AI.
THE EVERGREEN PRO GAS BOILER from Weil-McLain is ideal for residential applications or light commercial and single or multi-unit installations with ZoneStacking up to 24 programmable zones. It offers quiet operation, aesthetically pleasing design, floor standing or wall mount options, environmental sustainability, and heating comfort while optimizing energy savings. Available in 5 Sizes: 110, 155, 220, 299, 399 MBH. Space-saving and compact, it can be floor-standing or wallmounted (optional wall mount kit for 220-399 sizes).
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BOILER with Hellcat combustion technology from Lochinvar features 96.2% thermal efficiency, a 25:1 turndown ratio, as well as CON·X·US® Remote Connectivity and SMART
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▲ THE SWITCHFIRE BOILER from Cleaver-Brooks is a high-mass, fully condensing firetube boiler constructed of 316L stainless steel. The boiler is designed to handle variable flow pumping with a low waterside pressure drop and large water volume. With its dual-fuel (natural gas and #2 fuel oil back-up) capabilities, as well as a variety of other fuels, the SwitchFire is well suited for healthcare applications and other facilities requiring redundancy with alternate fuels.
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THE CONSERVATIONIST
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▲ THE MIGHTY THERM 2 from Laars is a line of fan-assisted, modular boilers and water heaters available in seven sizes from 500 to 2000 MBH, with 85% thermal efficiency and low NOx (10 ppm). They run reliably on natural or LP gas. Modular construction with removable and separated burner trays, gas train and blower assembly.
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from Peerless seamlessly blends sharp lines with a curvy spout, providing a unique and elegant water flow, with a thoughtfully designed ergonomic handle. Available in matte black, chrome and brushed nickel (PVD). Peerless
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▲ THE TARGHEE IV WORK BOOT for men from Keen Utility features a KEEN.DRY waterproof, breathable membrane, lightweight carbon toes as well as an oil- and slip-resistant rubber outsole. Other features include glue-free KEEN.FUSION construction for durability plus air-infused Luftcell cushioning for day-in/day-out comfort.
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▲ PLC-BASED COMBUSTION CONTROLS from Nationwide Boiler ensure optimal burner operations and combustion. The integrated combustion control packages centralize and orchestrate all critical combustion and burner management functions, effectively delivering coordinated and reliable control of essential processes. This ensures enhanced safety, efficiency, and effectiveness throughout diverse industrial, institutional and commercial operations. Advanced controls deliver valuable operational insights for every piece of equipment, empowering operators to minimize system downtime with actionable, realtime data.
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FAUCET from Duravit now comes in brushed gold, along with chrome, brushed nickel, and matte black. With its rounded curves free of sharp edges and corners, the faucet evokes a sense of clam through its minimalist design. It features attractive ADA-compliant handles, and WaterSense certification. AirPlus technology injects the water with air in the jet regulator to deliver a powerful flow while still conserving water at 1.75 GPM.
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VALVE provides reliable water control with its chromeplated, lead-free brass construction and quarterturn operation, ensuring ease of use and durability. With a pressure rating of 125 psi and a one-piece body design, it offers robust performance and leakfree operation. Its compatibility with ½" press x 3/8" compression fittings makes it suitable for various plumbing applications.
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▲ THE HYTRONIC PATIENT CARE 8” GOOSENECK TOUCHLESS FAUCET provides clearance and accessibility while maintaining infection-prevention features. With touch-free operation, a 1.5 GPM flow control and copper tube inlets, the faucet minimizes splash, stagnation and microbial growth. Features include a 40-second safety auto-timeout, scald protection options and integral checks. Chicago Faucets
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NEXT DAY CUSTOM PROGRAM from Infinity Drain offers linear drains in five grate styles, including the new redesigned Solid Grate, five installation types (including Site Sizable and in lengths up to 96 in.) and now 10 finishes, with five standard and five specialty options to choose from. All orders placed by 10 a.m. EST ship the next day, no rush fees.
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BLUE MONSTER SLASH CLEANER AND DEGREASER from Clean-Fit Products features a citrus-based formula that loosens and dissolves dirt and grease. It uses the same cleaning formula used in Blue Monster Citrus scrubbing towels, free of harsh solvents and chemicals. The spray action allows for cleaning/ degreasing in hard-to-reach areas. Applications include cleaning and degreasing black iron pipe.
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by Steve Spaulding
Last month I promised a more formal survey of our readers about their perceived attitudes of young people towards the skilled trades and the answers are in. 42% say things are changing for the better. 17% say that things are changing for the worse, with 25% saying attitudes are about the same as a decade ago, and the remaining 16% unsure.
That puts “getting better” neck-and-neck with “about the same or worse”—which jibes with my impression that we are (hopefully) at some sort of cultural tipping point.
Since I’m throwing survey numbers around, a few interesting industry reports have crossed my desk recently.
A poll from Harris Insights shows a wide recognition of the importance of the trades. 91% of Americans agree trade jobs are just as important as white-collar jobs. However, perception of the trades as a career skews by cohort. Only 38% of Gen Z say the skilled trades offer the best job opportunities today. This compares to 40% of Millennials, 45% of Gen X, and 59% of Boomers and older.
Harris found the top barriers to skilled trade careers include them being seen as less prestigious, a lack of awareness about opportunities in the trades, college pressure, and doubts about pay.
But some of the most interesting data comes from the Gen Z and the Blue Collar Revolution report from Jobber.
The big story is the effect of technological change on decision-making. 77% of Gen Z say it’s important to choose a career that’s difficult to automate. Job security now ranks as the top career consideration for Gen Z, above passion or salary.
Critically, the survey sheds light on what the parents of these young people are thinking. 63% of Gen Z parents agree that AI is making it harder for young people
We look at some statistics on the state of the trades— and see if we can’t steal a page from the manufacturing playbook.
to break into the workforce. More than half of parents (51%) say the risk of AI-driven job loss influences the advice they give their kids.
Will AI and the effect it is having on white collar jobs drive the youth of today towards the trades? Time will tell.
I think it useful to compare what contracting companies are doing with what manufacturers are doing.
Both are grappling with the same skilled labor shortage, and the graying of their industry veterans.
This month I was fortunate to interview Nancy Simoneau, Chair of the American Boiler Manufacturers Association (you can read our Q&A on pg. 18). The ABMA has put an emphasis on outreach, with programs like Women In the Boiler Industry (WIBI) and Boiler Industry Leaders of Tomorrow (BILT). Both are efforts to shake the “old boys club” mentality that, frankly, both contractors and manufacturers have a problem with.
Also this month I took a trip to Stewarts Draft, VA, to tour the NIBCO plant (you can read about it in the feature on pg. 22). NIBCO is fighting the labor crunch (in part) through worker retention. 15% of the workforce at Stuarts Draft have been with the company 25 years or more (with one worker past his 60th anniversary with the company!).
How are they doing it? An Employee Stock Ownership Plan ties the individual success of each worker to the company’s overall success. A strong safety program is less about avoiding delays or fines, and more focused on caring for the well-being of workers.
But, at the end of the day, it seems mainly a matter of company culture. Everyone is nice to one another. Everyone seems happy to come to work each day. There’s no magic wand you can wave to create a culture like that—but it is something I think any company can achieve, over time, as long as they make it a priority.
8 Residential Models: 80 - 200 MBH
(Combi mod ls also off r DHW)
3 Comm rcial Mod ls: 299 - 470 MBH
Up to 95.2% AFUE ffici ncy
Up to 10:1 turndown ratio
Stainl ss st l wat r-tub HX
Cascad up to 16 boil rs
18 languag s availabl for display
Modbus conn ction
Optional floor stand availabl
