Professional Distributor - March 2024

COVER STORY

20 A job ‘weld’ done

Welding and collision tools can be a tricky beast to tackle for many tool distributors. It’s important to stay up-to-date so you can better service your customers’ individual needs.

PRODUCTS

6 Sneak Peek

Brand new products from Sunex Tools, Beta Tools, Tool Aid, and Autel.

12 Most Wanted

The top requested products from technicians and shop owners, based on inquiries from PTEN magazine.

14 In Focus

Taking a closer look at products from GripEdge Tools, ARES Tool, CTA Tools, Mastercool, Ingersoll Rand, and Gedore.

TOOL REVIEW:

In this video, technician Benedict Grubner reviews the Streamlight Wedge XT flashlight.

VEHICLESERVICEPROS.COM/53083923

DEPARTMENTS

4 Editor’s Note

What makes a good tool distributor?

26 Diagnostic Tech

Scott Brown reviews current automotive security challenges.

42 Tales from the Road

From hairdresser to mobile tool distributor.

SALES

32 Show Me Your Truck

Staci Effertz, Mac Tools

34 Go Sell Something

Alan Sipe goes over new ways to make a sale and grab your customers' attention.

36 Business Practices

What inventory should you stock on your tool truck?

38 Driving Sales

Products that will help your bottom line.

IN FOCUS: The Ledlenser HF8R Work Headlamp has technology that allows the light to dim and focus automatically.

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EVENT WRAP-UP:

See what automotive trends were on display at this year's CES, the world’s largest tech event.

VEHICLESERVICEPROS.COM/53082849

What makes a good tool distributor?

Being a good distributor has everything to do with being there for your customers and not much else.

What makes a good tool distributor?

I’ve been writing for this magazine for about five years now, and in that time, I’ve spoken with some of this industry’s most successful distributors. They all mention many of the same things that have led them to succeed – consistently showing up for their customers, asking questions, and providing their customers with the best service possible.

March is National Women’s Month, and I bring this up because if you look at the list of qualities that make a good tool distributor above, you’ll see that being a good tool distributor is not synonymous with being a male tool distributor.

I know that seems obvious. What does being a male or female tool distributor have to do with anything? Unfortunately, for some people, it does matter. In this month’s issue, we are celebrating all the female tool distributors out there.

Of the three women interviewed for this month, there was a common thread in their response to the question, “What is it like being a woman in this industry?” And that thread was respect. Whether they were being respected for their decision to join such a predominately

male industry, receiving a lack of respect for being a woman, or knowing that to earn respect you must also be respectful.

“Starting out was tough because nobody wanted to buy from me,” says Mac Tools distributor Staci Effertz, (Show Me Your Truck, Pg. 32), “If they would ask me something, they wouldn’t believe what I was telling them. Because I’m a woman, they didn’t think I knew what I was talking about.”

However, Effertz notes, you have a lot of the same customers for a long time, so she won them over by being the tool person everybody wants to go. She showed her customers the respect she expected to receive from them, and she got it in return.

Shai Moss, an independent tool distributor with Stahlwille Tools featured in this month’s cover story (Pg. 20), explains that for her, it’s about “putting out there that ‘I’m just a tool dealer who happens to be female’ versus focusing on being female.”

The women featured between the pages of this month’s issue all exude the qualities of what it means to be a good tool distributor, so please help the Professional Distributor team celebrate them and all the other women in this industry.

EXECUTIVE VICE PRESIDENT – TRANSPORTATION

Kylie Hirko 630-253-4034 Kylie@VehicleServicePros.com

VP/GROUP PUBLISHER, ENDEAVOR VEHICLE REPAIR GROUP

Chris Messer 651-206-3168 CMesser@EndeavorB2B.com

EDITORIAL DIRECTOR Matt Hudson

651-846-9478 MHudson@EndeavorB2B.com

EDITOR Emily Markham

920-234-6359 Emily@VehicleServicePros.com

ASSOCIATE EDITOR Kayla Nadler

920-563-1764 Kayla@VehicleServicePros.com

ASSISTANT EDITOR Elli Carder

224-324-8514 Elli@VehicleServicePros.com

ASSOCIATE SALES DIRECTOR Mattie Gorman-Greuel 920-563-1636 MGorman@EndeavorB2B.com

DIRECTOR OF BUSINESS DEVELOPMENT Cortni Jones 920-568-8391 CJones@EndeavorB2B.com

ACCOUNT EXECUTIVE Diane Braden 920-568-8364 DBraden@EndeavorB2B.com

ACCOUNT EXECUTIVE Sean Thornton 269-449-0257 SThornton@endeavorb2b.com

PRODUCTION MANAGER Jane Pothlanski 224-324-8507 JPothlanski@EndeavorB2B.com

AD SERVICES MANAGER Carmen Seeber 920-568-8373 CSeeber@EndeavorB2B.com

ART DIRECTOR Tim Schafer

LIST RENTAL REP Michael Costantino

402-836-6266 Michael.Costantino@infogroup.com

LIST RENTAL REP Kevin Collopy 402-836-6265 Kevin.Collopy@infogroup.com

AUDIENCE DEVELOPMENT MANAGER Debbie Dumke

EMILY

Welcome to Sneak Peek!

This section features recently introduced automotive tools and equipment. See new products even before automotive technicians read about them in PTEN magazine.

SUPPORTS CAN FD/DOIP

The Foxwell TS5000 Smart TPMS Service Tool is designed to offer a complete solution for TPMS service. The professional TPMS service tool can activate/decode universal TPMS sensors, program Foxwell TPMS sensors, and diagnose the original car TPMS. Additionally, it offers OE number search ability, automatic VIN reading, three types of sensor relearn procedures, and supports CAN FD/DoIP. It operates wirelessly and updates with one touch. n

REMOVABLE TOP TRAY AND LID

The Gray Tools Mobile Tool Chest with Drawers , No. 941004, is made of sturdy injection-molded copolymer polypropylene, making it both durable and lightweight. With two side handles, a telescoping rear handle, and self-oiling wheels, it’s easy to move around the shop. A pivoting wheelset can be added for even greater mobility. The tool chest’s versatile design includes a removable top tray, lid, and front cover. The main compartment can be secured with a central lock, and there are multiple padlock points for added security. The drawers can be rearranged to fit users’ personal preferences, and there is an easy-to-use self-restraint feature that prevents them from accidentally falling out. The chest can also be stacked for easy storage. n

GRIPS STRIPPED AND ROUNDED FASTENERS

The Tool Aid 9” Sharktooth Sway Bar Pliers, No. 13590, feature a three-point jaw design to grip stripped and rounded fasteners, ensuring users have a tight hold at all times. The 13590 are specially crafted for sway bar links and measure 9” in length for maximum leverage. The extended length also helps to navigate tight spots. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

For more information, click on “PD e-inquiry” at VehicleServicePros.com

REMOVES BROKEN STUDS

1/4” Burr Bolt Removal Kit , No. CBBR-KIT1, from Mac Tools  is designed to remove broken studs and reduce damage to existing threaded holes. The tool is CNC machined for consistent quality and aims to maximize the potential of drilling threads on the center. Included in this kit is the BR Countersink 1/4-20, No. CBCS1; the BR Drill 1/4-20 and 5/16-18, No. CBDR1; and the BR Endcut Bur 1/4-20, No. CBECB1. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

HAS A CAPACITY TO HANDLE 1.5L OF FLUID

The Mityvac Fluid Extractor, No. MVA6853, extracts or dispenses fluids quickly and cleanly with a simple-to-use manual syringe-type tool. It has the capacity to handle 1.5L of fluid and its integrated valve system is designed for diesel and gasoline without eroding the gaskets. The compact, streamlined design allows easy access into tight spaces, under the hood, or in areas of limited access. It’s easy to clean and its connections are compatible with other Mityvac fuel system connections. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

EASY-TO-USE INTERFACE

The Miller Electric Trailblazer 330 Welder offers up to 330A at 31V and 100 percent duty cycle, enabling operations to get high deposition rates by running bigger-diameter, flux-cored wire and gouging thicker materials. The 330 welder is 86 lbs and 13 percent smaller than previous models, providing lower fuel costs and reduced noise. Operators can precisely dial in weld settings thanks to its digital user interface and easy-to-use controls or use preset controls for speed and convenience. Additionally, the welder can charge 12V and 24V batteries, offers polarity reversing, adjusts voltage based on weld cable length, and allows operators to change parameters at the weld joint with an ArcReach feeder. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

ALLOWS FOR EASIER INSTALLATION AND REMOVAL

The ARES 3-pc Spring Loaded Universal Joint Magnetic Spark Plug Socket Set, No. 11080, includes three 3/8” drive magnetic spark plugs in 14mm, 9/16”, and 5/8” sizes. Constructed of high-quality chrome vanadium material with a polished chrome plated finish for rust and corrosion resistance, each spark plug socket features a spring-loaded universal joint design that prevents the joint from becoming loose and falling to the side. This design allows for easier placement of sockets on spark plugs that are hard to reach, and the interior magnets retain and protect spark plugs for easier installation and removal. n For more information, click on “PD e-inquiry” at VehicleServicePros.com

SUPPORTS ANDROID AND IOS PLATFORMS

The Anyscan A30 Wireless Scan Tool from Xtooltech USA is a full diagnostic kit designed to work together with mobile phones and tablets. Both Android and IOS platforms are supported. It features multiple functions, including service light reset, DPF regeneration, EPB reset, and OBD-II diagnosis. Anyscan A30 is compact and lightweight, making it convenient to store and carry. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

DELIVERS UP TO 1,200 LM

The Streamlight Strion 2020 Rechargeable Flashlight delivers up to 1,200 lm, featuring both head and tail push-button on/ off switches, an easy-to-use mode select switch for choosing light intensities, and a convenient battery status indicator. The three-position mode selector allows users to toggle through the light’s high (335m beam distance, 1,200 lm), medium (200m beam distance, 460 lm), or low (110m beam distance, 120 lm) outputs. The head and tail switch both offer full control independent of each other and provide one-handed operation of the light’s momentary, constant on, or strobe modes. A battery status indicator displays green when charged and red when the light needs to be charged. Additionally, the light features a TIR optic that is impact-resistant and chemical-resistant. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

FEATURES DUO SENSOR SOCKET

The 29-pc NOx and Particulate Sensor Service Kit, No. 60525200, from Pichler Tools, is designed for the disassembly and assembly of NOx and particle sensors, and the renewal of the holding thread in the exhaust system. The kit ensures that the sensor can be unscrewed without being damaged. The duo sensor socket helps loosen the sensor using a socket spanner (22mm or 24mm) which is in close contact with the sensor hexagon. The 30mm actuating nut and spanner are friction-locked to the socket. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

FEATURES A TRI-LOBULAR HANDLE

The 6-pc Slotted and Phillips Hi-Vis Handled Screwdriver Set , Nos. 27021LTHVO and 27021LTHVG, from Mayhew Tools, come in two high-visibility fluorescent colors, orange or green, to provide increased visibility for quick access. The screwdrivers feature an ergonomic acetate tri-lobular handle for maximum strength and torque transfer, ribbed necks for fingertip control and a non-slip grip, as well as a durable black oxide finish for corrosion resistance. These sets include slotted 1/8” by 6”, slotted 3/16” by 6”, slotted 1/4” by 6”, Phillips No. 0 by 6”, Phillips No. 1 by 6”, and Phillips No. 2 by 6”. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

HIGHLY RESISTANT TO ABRASION

The Steel Blue Boots Hobart Scuff Boot is an elastic-sided pull-on boot with a durable, low-profile scuff cap. Built to protect the premium leather at the front of the boot, the streamlined design of the stitched-in scuff cap is intended to extend the life of the boot. Highly resistant to abrasion and suited to work environments where users kneel or rest on the toe area of the boot, the scuff cap offers long-lasting protection. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

THREE-IN-ONE TOUCHSCREEN TABLET

The Autel MaxiTPMS TS900 is an 8” three-in-one wireless touchscreen tablet designed for use in TPMS, diagnostics, and service. The tablet can activate, read, and relearn all known TPMS sensors (including Tesla OE sensors), as well as program the Autel 1-Sensor to replace 99 percent of the TPMS sensors on the road today, Autel says. The TS900 is compatible with the Autel BLE Sensor, preprogrammed for Tesla vehicles. Additionally, the tablet offers both basic allsystems diagnostics, such as the ability to read and clear codes and view freeze frame and live data, as well as advanced features like active tests and special functions. n For more information, click on “PD e-inquiry” at VehicleServicePros.com

RATED CAT III 1,000V

The Electronic Specialties EV Insulation

Tester, No. 550, is designed to check highvoltage circuits on electric and hybrid vehicles for voltage leaks to ground. It can supply 250V, 500V, and 1,000V test voltages for doing complete insulation testing. The 550 also serves as a capable volt/ohm meter with a large, dual-backlit LCD display. Additionally, the 550 is rated CAT III 1,000V for overvoltage protection. Includes six AA batteries, test leads, instruction manual, and blow molded case. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

MULTI-COLORED LED STATUS BAR

The Fully Automatic R-134a RRR Machines, Nos. COMMANDER2100 and COMMANDER2100-E, from Mastercool , feature a 10” color touchscreen command center, 4” analog gauges, an on-board unit conversion calculator, a multi-colored LED status bar, and an automatic self-diagnostic check. The distiller and oil separator are designed for quick oil draining, while the four-point suspension scale platform helps to extend load cell life. An external hole on the side of the machine allows users to view vacuum pump oil levels. Each machine is Wi-Fi capable. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

OPERATES ON 115V PRIMARY POWER

OFFERS SHORT-TERM AND LONG-TERM PENETRATING PROTECTION

The STAHLWILLE Quick Torque Wrench features the company's quick-release safety lock for rapid adjustment and a wear-resistant trigger system with a flexible rod that eliminates the need to reset and store the wrench to zero. Users can select from a wide range of interchangeable insertable tool heads that consist of ratchet drives, open-end, ring, and square attachments for demanding applications. The torque wrench can be calibrated using the company's perfectControl calibration device (No. 7794 or No. 7706), setting the high and low limits without disassembly. Further loading the wrench after triggering does not affect the triggering mechanism and protects against damage, says the company.  n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

The Rogue EM 140i from ESAB weighs 28 lbs, uses 115V of primary power, and has a maximum output of 140A. The tool has a rated welding output of 90A at a 30 percent duty cycle and is optimized for use with .023” and .030” diameter solid MIG wires or .030” gasless flux cored wire. A 14-segment digital display shows parameters and details, and users set voltage and wire fed speed with traditional controls. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

FEATURES A SPRINGLOADED DESIGN

The Spark Plug Boot Puller, No. C28234, from Performance Tool , is designed to help prevent damaging or separating wires and boots during spark plug removal. The puller features a 45-degree offset jaw that aids in accessing recessed and hard-to-reach spark plug boots. Users can remove or disconnect sensors, connectors, and terminals in all kinds of electrical systems. Vinyl-coated handles and jaws provide the tool with a non-slip grip. The tool is heat-treated and features a springloaded design.  n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

77 STORAGE AND 30 FLEXIBLE ATTACHMENT OPTIONS

The Heavy Duty Tool Hauler Backpack from Wiha Tools has 77 storage and 30 flexible attachment options for individual needs, with separate compartments for users to securely store their laptop, cell phone, and documents away from their tools. The backpack features a tilt-resistant, waterproof hard wearing-base tray to keep tools dry, as well as a stable foothold which makes sure that the backpack has a firm stand when opened. The bag can be opened without the need for being pulled out of the trunk.

The backpack is 15.16” by 10.24” by 20.87” and weighs 8.3 lbs. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

IDEAL FOR HIGH-LOSS ENVIRONMENTS

The SmartRags Microfiber Towels from Hospeco Brands Group contain 50 12” by 12” rags with precision-cut seamless edges. Smaller and more compact than regular microfiber cloths, SmartRags are ideal for utility carts, supply rooms, automotive shops, and more. According to Hospeco, the towels are ideal for highloss environments. SmartRags are available in black, blue, green, pink, red, white, or yellow. n

PREVENTS ACCIDENTAL SHIFTING

The Matco Tools 1/2” Drive 16-3/4”

Eighty8 Tooth Fixed Ratchet with Ergo Handle - Purple, No. CFR158P, produces a swing arc just over 4 degrees to enable swift work in compact spaces. The ergonomic comfort handle reduces fatigue during prolonged use, while the slim profile and streamlined teardrop ratchet head enhance access in tight areas. Additionally, the ratchet offers a recessed shift lever that prevents accidental shifting and a positive stop feature to prevent overtravel or lockup while switching. Hand assembled in the U.S.A. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

For more information, click on “PD e-inquiry” at VehicleServicePros.com

COOLS AREAS UP TO 3,055 SQ. FT.

The Cool Boss CB-26 Portable Evaporative Cooler is built to rapidly and economically cool areas up to 3,055 sq. ft. The eco-friendly evaporative cooler allows users to direct chilled air exactly where needed thanks to its oscillating swing louvers. Measuring 43” by 27” by 66”, the compact CB-26 has easy-roll locking swivel casters so it’s easy to move as needed. Other key features include automatic water source shutoff, remote control with convenient holder, user-friendly controls, durable ABS plastic shell construction, antibacterial housing, and an extra-long 15’ power cord for maximum versatility. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

AVAILABLE IN 7", 10", 12", AND 16" LENGTHS

The NWS Tools Maxi MX Waterpump Pliers are drop-forged from chrome vanadium steel and then hardened and tempered for long tool life. The pliers feature a box joint design for stability and to ensure a smooth push button adjustment as well as an anti-pinch mechanism for worker safety. The jaws are double-toothed, and the gripping teeth are induction-hardened.

The Maxi MX pliers are available in 7”, 10”, 12”, and 16” lengths and have a working capacity of 1” to 3”, depending on plier length. They are made in Germany. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

PROVIDES SECURE GRIP

The Lisle Corporation HD Filter Wrenches

3” Band, Nos. 53030, 53050, and 53090, is a stainless steel band that is designed to provide a secure grip, durability, and strength. The bands are meant to be used with a 1/2” square drive ratchet or breaker bar. Two sets of dimples in the band create a nonslip surface. These bands are available in three different sizes: 3 3/4” to 4 1/2”, 4 1/4” to 5 1/4”, and 5 1/4” to 5 3/4”. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

HIGH-DEFINITION FRONT AND SIDE CAMERAS

The Milwaukee Tool M12 Auto Technician Borescope, No. 3150-20, is designed to deliver 5mm access and clear diagnosis. The 5mm camera head, paired with a 3’ cable optimized for rigidity, allows for ideal access in tight spaces, including glow plug holes and fuel injector ports. With high-definition front and side cameras with adjustable LED brightness as well as a 4.3” rotatable display, the borescope provides enhanced application viewing. Additionally, it offers 4x zoom capabilities, includes a 32GB SD card, and is equipped with Heat Sense temperature alert technology that notifies the user when the vehicle being inspected is too hot to use the camera without potential damage. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

KEEPS TOOLS FIRMLY IN PLACE

The Sunex Tools 8” x 10” Flexible Magnetic Mat , No. SXMAGMAT, is engineered with a grid pattern of high-power rare earth magnets capable of holding tools and parts, providing easy organization within the engine bay, lift posts, or toolbox. The compact pad features a weight capacity of 40 lbs and a flexible design that is nonmarring and fluid-resistant. Its PVC outer layer ensures a secure grip while protecting surfaces from scratches and shop fluids. Designed for versatility, this magnetic mat keeps tools firmly in place during movement, accommodating various automotive applications with ease. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

FEATURES NON-TAPERED GEOMETRY

The GripEdge Tools RPT Socket Extractors feature a patented geometry that is non-tapered to enable complete contact with the fastener sidewall and is designed to grip up to 100 percent rounded bolts, studs, lug nuts, grease nipples, and more. Extracted objects can be removed from the socket opening via the included G-FORS pusher rod. Additionally, compromised fasteners can be re-inserted in a pinch if a suitable replacement is not available. All sockets are hand and impactready. Available in sizes ranging from 4mm to 19mm and 3/16” to 3/4”. 

For more information, click on “PD e-inquiry” at VehicleServicePros.com

PROVIDES INSTANT TEST RESULTS

The MVT Battery and Electrical System Tester from Midtronics is designed to bring accuracy and efficiency to battery diagnostics, making it an ideal tool for automotive technicians and quick service centers. The MVT features a 3.5” color display, an intuitive user interface, a rechargeable internal battery, and comes with field-replaceable cables. It provides a diagnosis of discharged batteries in the vehicle, eliminating the need for charging, and offers reliable battery diagnosis in the presence of vehicle system noise interruptions. It also provides battery diagnosis when the cold cranking amps rating is not visible as well as instant test results with no user input required in most quick lane testing scenarios. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

PUSH-PULL SYSTEM TO SET TORQUE

The Beta Tools Zero-Reset Torque Wrench, No. 666, is designed to eliminate the need for manual reset to zero. Thanks to upgraded components, the torque wrench no longer has to be brought back to the minimum setting at the end of each operation cycle. The torque wrench features a bi-material ergonomic handle that is resistant to oil, fuel, and industrial fluids, a double graduation scale that offers high-visibility and easy-to-select settings, and a push-pull system for torque locking. Torque is set by rotating the handle to the required setting position. Additionally, it has a torque accuracy of ± 3 percent. n

LATEX FREE AND TOUCHSCREEN COMPATIBLE

The Microflex Mega Texture 93-256

Disposable Gloves from Ansell are designed to provide a confident grip and durable protection to automotive aftermarket professionals. The orange, nitrile disposable gloves protect from hazards ranging from oils and grime to chemicals and carcinogens. The distinctive raised diamond surface on the gloves ensures a secure grip and offers a durable, tear-resistant formulation. Additionally, the gloves have a 0.13 mm/5.1mil palm thickness and are anti-static, latex-free, and touchscreen compatible. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

For more information, click on “PD e-inquiry” at VehicleServicePros.com

6002B

Do YOU stock it?

The following products are among the most requested tools and equipment from recent issues of PD 's sister publication, PTEN. Perhaps you've already received requests about some of these items. Take a closer look at stocking them.

A Helps reduce chance of damage

The CTA Tools 5-pc Wire Install Tool Kit, No. 1450, is designed to help users place and extract cables, connectors, and components with ease, while reducing the chance of damage to wire insulation. Fitted with the ability to push, pull, and feed wires safely and accurately, the tool kit’s tools measure approximately 6” in length, making them easier to handle and maneuver in tight spaces. These tools are not meant for high voltage or live wire use.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

B Features five power settings

The AME International Air Power Buddy (APB) 1/2” Air Impact Wrench, No. 79700, has a 1/2” drive, a 2” extended anvil, a 1/4” air inlet, and weighs 5.9 lbs. It has a maximum torque (reverse) of 600 ft-lbs, a working torque range between 50 and 450 ft-lbs, and a free speed of 8,000 rpm. This impact wrench also features a twin hammer mechanism, a handle exhaust, and five power settings.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

C Remove warped and damaged chrome-cap lugs

OEMTOOLS 5-pc 1/2” Drive Flip Lug Nut Socket Set, No. 25555, is designed to remove warped and mangled chrome-cap lugs. Made from Cr-Mo and equipped with flip-design sockets that offer two hex sizes in one socket, this socket set is half-metric sized to remove damaged lugs found on many Chrysler, Ford, GM, Honda, Range Rover, and Toyota vehicles. The socket set comes in a blow molded case for storage and includes 1/2” drive sizes: 18.5mm x 19.5mm, 19mm x 21mm, 21mmx 21.5mm, 22mm x 22.5mm plus a 1/2” drive extension.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

D Available in five diopter strengths

The Brass Knuckle Read Safety Glasses, No. BKREAD-6010, provide bifocal eye protection and are designed to help prevent the hazardous practice of switching back and forth between regular safety glasses and reading glasses on the job. The protective readers are available in five diopter strengths: 1.0, 1.5, 2.0, 2.5, and 3.0. A durable polycarbonate frame provides extra side protection and all-day comfort. The clear lenses are ANSI-rated hard-coated polycarbonate with BK-Anti-FOG which is permanently bonded to the lens, ensuring it will not wear off and will retain its anti-scratch, anti-static, and UV protection properties.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

E Able to measure voltage and amperage

The Power Probe PPTAMP Amperage Adapter allows technicians to measure current when applying power and ground to a circuit. The tool connects in line with any Power Probe PP3/PP3EZ/ PP4/Maestro and is rated to 20A. It also features minimum and maximum readings as well as a backlit display, giving technicians the ability to not only measure voltage when testing components, but also amperage, which is critical to a complete diagnosis on a circuit’s health.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

F Provides ideal access to hard-toreach fasteners

The GEARWRENCH 120XP Locking Flex Head Ratchet and Stubby Socket Mechanics Tool Sets are designed to provide ideal access thanks to their low profile. The 120XP Locking Flex Head Ratchet offers nine locked and unlocked positions with adjustable angled access that provides the ideal balance of use. The Stubby Sockets offer a 6-point off-corner loading design for a secure fit on fasteners. When combined, the overall ultra-shallow height of the socket and ratchet provide ideal access to more hard-to-reach fasteners, while the flex head of the ratchet allows more angled access.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

GI Slip and puncture resistant with electro-hazard protection

The SureWerx Airwalk Safety and Occupational Footwear Line brings Airwalk’s commitment to the action sports lifestyle into the safety and occupational footwear world. The footwear line includes safety features like slip resistance, puncture resistance, electro-hazard protection, and SD10 protection in a composite or soft toe option. The shoes are designed for ultimate comfort with a breathable lining and dual-density PU insole.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

I G H

Ideal for power steering and brake lines

F J

The VIM Tools 5-pc 3/8” Drive Ratcheting Flare Nut Wrench Set, No. RFW150, includes a 15mm, 16mm, 17mm, 18mm, and 19mm flare nut wrench head. Each one is designed to be used in any application where a bolt is offset or has a line that the wrench needs to get over as well as on any hex bolt or fastener. The set is ideal for power steering and brake lines, fuel pumps, clutch lines, temperature sensors, oil pressure sensors, and more. The flare nut wrenches are spring loaded and feature an additional notch on the opening of the wrench to enable pressure to be kept off the pin or spring when being tightened.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

H Designed to tension the strongest springs

The GEDORE Universal McPherson Strut Compressor, No. 5501B, is able to handle right or left rising springs, conical springs, eccentric springs, springs with a low number of coils, springs with a high or varying spring pitch, spring struts with tension stop springs as well as spring struts with electronic control and sensors. The 5501-B is a portable, safe, one-man operation tool that is designed to tension even the strongest springs and provides damage-free holding over the damper tube.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

J Alternative to traditional hydraulic pipe extenders

The ARES 7-pc Exhaust Pipe Stretcher Kit, No. 14025, offers an alternative to traditional hydraulic pipe expanders, allowing users to quickly and easily widen exhaust pipes. This kit includes a heavy duty storage case, a 1-5/8” to 2” expander unit, and six aluminum collar adapters to gradually expand exhaust pipes from 1-5/8” up to 4-1/4” in diameter. The expander unit and its 28mm hex head are impact rated up to 800 ft-lbs, allowing for significant force application with the use of impact wrenches for expansion. Also included in the kit are two tubes of lubricating grease for lubrication of the O-rings and screw rods.

For more information, click on “PD e-inquiry” on VehicleServicePros.com

GRIPEDGE TOOLS

7-pc 3/8’’ Dr Short Metric RPT Hex Driver Set

Designed to remove and install good or damaged hex fasteners found in many automotive applications.

APPLICATION

The GripEdge Tools RPT Hex Bit Sockets are designed to remove and install good or damaged hex fasteners found in many automotive or industrial applications.

ORIGIN

Over the past 100 years since the Allan/ hex screws’ creation, many products have attempted to fix the age-old problem of rounded Allan/hex screws. Many of the current solutions we found to be inadequate, and hence, GripEdge was born.

SELLING POINTS

• Designed to replace standard hex tools.

• Up to 50 percent more torque on good fasteners vs. standard hex tools.

• Up to 400 percent more torque on damaged fasteners vs standard hex tools.

• An ounce of prevention is worth a pound of cure; these sockets help prevent screw rounding before it happens.

FEATURES AND BENEFITS

STORAGE AND DISPLAY

Each set comes in a premium color box with additional features listed on the packaging. If placed in an easy-to-spot location, the bright green color is an attention grabber and great for starting conversations.

MANUFACTURING SPECS

Each driver is made from S2 steel, heat treated and coated for additional strength and durability.

To watch a video demonstration of this product, visit:

RPT Hex Bit Sockets are designed to prevent hex screws from rounding, as well as able to remove damaged ones, saving end-users time, money, and frustration. They are also able to re-insert a damaged hex fastener in a situation where a replacement isn’t immediately available.

SUGGESTED RETAIL PRICE $109.99

FOR MORE I NFORMATION

Please visit gripedgetools.com/ collections/rpt-hex-sockets or email info@gripedgetools.com.

ARES TOOL 3-pc Spring Loaded Universal Joint Magnetic Spark Plug Socket Set

Each spark plug socket features a spring-loaded universal joint design that prevents the joint from becoming loose and falling to the side.

APPLICATION

This ARES Tool 3-pc Spring Loaded Universal Joint Magnetic Socket Set, No. 11080, is for removing and installing spark plugs on most common automotive applications. It includes sockets for 14mm (12-pt), 9/16”(6-pt), and 5/8”(6-pt) spark plugs.

SELLING POINTS

• Features a spring-loaded U-joint function and magnetic function built into one.

• This set is constructed of high-quality chrome vanadium with a polished finish, using high-strength magnets.

• The set offers broad application coverage, the most common socket sizes found in the domestic market, covering a wide range of automotive applications.

STORAGE AND DISPLAY

The ARES Tool 3-pc Spring Loaded Universal Joint Magnetic Socket Set, No. 11080, is packaged in an EVA foam storage tray, then individually boxed in ARES Tool branded packaging with one 3-pc set per box.

MANUFACTURING SPECS

Made from chrome vanadium steel (50BV30) with a high-polish finish. Hardness specification for sockets and U-joints is between 42 and 48 HRC. The set meets or exceeds ANSI standards and weighs 0.77 lbs in an EVA foam tray.

FEATURES AND BENEFITS

According to ARES Tool, the spring-loaded U-joint built into the magnetic spark plug socket is unlike anything else on the market. This socket set allows the technician to easily install spark plugs on recessed and hard-toreach applications.

ORIGIN

The spring-loaded function in this set came from the difficulty related to installing spark plugs on many of today’s automobiles. Many spark plugs are recessed and require an extension and/or U-joint. A standard U-joint tends to fall to the side while these sockets allow for easier placement while securely holding the spark plugs in place with internal magnets.

CTA TOOLS 11-pc Flat-Cut E-“Star” Socket Set

Designed for “star” bolts and is ideal for tasks such as window regulator repairs, handling drive plates and flywheels, and working on body panels.

APPLICATION

The CTA Tools 11-pc Flat-Cut E-“Star” Socket Set, No. 1469, is designed for “star” bolts and is ideal for tasks such as window regulator repairs, handling drive plates and flywheels, and working on body panels. Its precision fit and flat-cut design prevents damage to low-profile “star” fasteners commonly found in BMW, Nissan, Toyota, Jaguar, Land Rover, and other models.

ORIGIN

The idea for the socket set emerged from the recognition that low-profile “star” or Torx bolts and fasteners present a unique problem in certain applications. The company noticed technicians having di iculty engaging and gripping these extremely low-profile bolts which led to frustration and potential damage during removal or installation. In response, the product was developed, and its innovative design ensures a secure grip on low-profile “star” fasteners.

STORAGE AND DISPLAY

The sockets can be purchased individually, or as a 5-pc set.

SELLING POINTS

• Addresses common challenges with lowprofile “star” bolts, providing a purposebuilt tool for automotive professionals.

• Designed for popular models (e.g., BMW, Nissan, Toyota, Jaguar, Land Rover, and others), offering versatility and broad applicability.

• Precision fit minimizes damage, saving technicians time and costs on replacements or repairs.

• Satin chrome vanadium steel construction ensures a durable and reliable tool for professional use.

• Packaged on a socket rail for easy access, enhancing workshop efficiency.

FEATURES AND BENEFITS

• Effectively engages and grips low-profile “star” or Torx bolts in specific automotive applications.

• Prevents rounding off flush-mount bolts.

• Ensures efficient removal or installation, minimizing the risk of damage.

MANUFACTURING SPECS

The sockets are made in Taiwan from satin chrome vanadium steel. The sockets undergo a meticulous process, involving heat treatment and chrome plating to ensure strength and corrosion resistance. Additionally, rigorous quality control measures ensure that each socket meets specified standards before being packaged for distribution.

SUGGESTED RETAIL PRICE

$49.95

FOR MORE I NFORMATION

Contact Alberto Roldan, CTA Tools technical director at aroldan@ctatools.com.

MASTERCOOL COMMANDER4100

Automatic R-1234yf and Hybrid RRR Machine

The unit quickly recovers 98.5 percent of the refrigerant in a vehicle, exceeding the SAE standards.

APPLICATION

The Mastercool COMMANDER4100 Automatic R-1234yf and Hybrid RRR Machine is designed to quickly recover 98.5 percent of the refrigerant in a vehicle, exceeding the SAE standards for purity, and has undergone rigorous ETL testing for accuracy.

ORIGIN

The EPA and SAE instituted J2843 for all RRR machines for R-1234yf. Mastercool’s certified machine meets and exceeds this standard.

FEATURES AND BENEFITS

• Offers automatic and manual procedures.

• Programmable automatic vacuum leak test.

• Realtime communication and diagnostics for remote technical service.

• Solid durable wheels with locking casters.

• Includes hose coupler storage, large analog gauges, dust cover, multi-colored LED status bar, and on-board unit conversion calculator.

• Has a 6 cfm vacuum pump and refrigerant identifier.

• Cabinet designed for increased airflow.

• Voltage: 110V.

• Available in multiple languages.

• Additional features: cylinder heater, low refrigerant alarm, auto and manual air purge, auto oil discharge, and auto filter and full tank alarm.

SELLING POINTS

• SAE J2843 certified.

• Features a 10” color touchscreen command center.

• Recovers 98.5 percent of the refrigerant which exceeds the SAE standards for purity.

• Includes comprehensive database.

• Wi-Fi, email, and e-printing capabilities.

• Made in U.S.A.

STORAGE AND DISPLAY

Shipped on an individual pallet, in a reinforced heavy duty corrugated cardboard box for maximum protection. Shipping weight is 233 lbs.

MANUFACTURING SPECS

The unit measures 38” in length by 32” in width by 53” in height. It has a working temperature range of 50 degrees F to 120 degrees F.

INGERSOLL RAND D5241 IQV20 Hammer Drill

The tool features drill, driver, and hammer drill modes to complete more tasks across numerous applications with a single cordless tool.

SELLING POINTS

• The Ingersoll Rand D5241 IQV20 Hammer Drill empowers professional automotive technicians with versatility and precision. Cordless freedom and flexibility are combined with the durability busy service shops expect from genuine Ingersoll Rand tools.

APPLICATION

The Ingersoll Rand D5241 IQV20 Hammer Drill features drill, driver, and hammer drill modes to complete more tasks across numerous applications with a single cordless tool.

• Technicians get greater customization with three operating modes, two speed settings, and a 24-position clutch.

• The tool’s innovative features make uncomfortable work easier while delivering high-quality performance.

• Low-maintenance and serviceable, the D5241 IQV20 Hammer Drill is sold individually or in a kit with two five-amp hour batteries and comes backed by a three-year warranty.

MANUFACTURING SPECS

The tool measures 7.8” in length and weighs 3.5 lbs. The tool is made of genuine Ingersoll Rand parts, including a brushless motor that produces a max free speed of 1,800 (RPM) and max torque of 1,100 in-lbs with an impact rate (BPM) of 28,000.

FEATURES AND BENEFITS

• The 24-position clutch allows fine-tuned fastening depth, eliminating cam-outs and over-torqued fasteners, saving on materials, and increasing efficiency.

• A 1/2” all-metal keyless chuck with carbide teeth ensures bits don’t slip when drilling through almost any material.

• The brushless motor powers 1,100 in-lbs of torque for professional performance.

• A removable ergonomic auxiliary arm helps provide steady control for high-torque applications.

• An LED light at the tool’s base reduces shadows and illuminates work areas so eyes are less strained.

• The 5A hour battery powers twice the capacity to drill more holes on a single charge.

ORIGIN

The tool was designed with advanced features to make uncomfortable work easier while delivering quality that provides best-in-class performance year after year.

STORAGE AND DISPLAY

The D5241 IQV20 Hammer Drill is sold individually or in a kit with two 5A hour batteries and comes backed by a three-year warranty.

SUGGESTED RETAIL PRICE

FOR MORE I NFORMATION

Visit powertools.ingersollrand. com/en-mx/cordless-tools/d5241.

GEDORE Thread Reset Tool, No. KL-0173-602 KA

The GEDORE Thread Reset Tool,No. KL-0173-602 KA, repairs damaged threads without compromising the wheel stud’s strength.

APPLICATION

The GEDORE Thread Reset Tool, No. KL-0173602 KA, is designed to repair damaged wheel studs.

SELLING POINTS

• Patented design for repairing wheel studs.

• Repairs take 30 seconds.

• Fast and easy to use.

• One kit repairs wheel studs on all passenger vehicles in North America.

• Rolls thread back to its original geometryno metal is removed.

To watch a video demonstration of this product, visit: VehicleServicePros.com/53078261

FEATURES AND BENEFITS

• Repairs damaged threads without compromising the wheel stud’s strength.

• Simply attach the tool to the wheel stud and use a 41mm socket wrench to remove it.

• Kit covers all makes and models.

ORIGIN

GEDORE developed a similar tool for repairing damaged threads on standard bolts in the industrial segment and decided to make modifications to create a kit specifically for wheel studs.

MANUFACTURING SPECS

The Thread Reset Tool is manufactured in India and has been tested to seven miles of thread repair without any wear. The tool has a lifetime warranty.

STORAGE AND DISPLAY

The tool comes in a plastic carry/storage case with a foam insert.

Moss makes sure to learn the unique needs of each of her customers.

Photo courtesy of Shai Moss

A job ‘WELD’ DONE

Welding and collision tools can be a tricky beast to tackle for many tool distributors. It’s important to stay up-to-date so you can better service your customers’ individual needs.

By Elli Carder, Assistant Editor

When it comes to stocking welding and collision tools on your truck, it might seem like a daunting endeavor. As part of a vast and ever-changing industry, it’s important to understand what welding tools you should have on your truck and how to approach selling them to your customers. Just like with most things, the needs of one customer don’t always resemble the needs of the next and without proper knowledge it can be difficult to know where to start.

MAKING THE SALE

Independent distributor Shai Moss has found a way to sell welding and collision tools that works well for her business and benefits her customers. Moss started her business in 2019 after her husband suggested a change in occupation following a series of jobs that she was struggling to find enjoyment in. Hesitant at first, Moss did her share of research and hasn’t looked back since.

“I wish I had done it 20 years sooner,” says Moss.

Moss visits a broad variety of shops in her town of Gainesville, Florida.

From dealerships and independently owned automotive shops, to the city bus garage and university motor pool. Any place she finds that looks like they’d be interested in buying tools, Moss finds time in her schedule to go and introduce herself.

Instead of keeping large, heavy equipment that might take up unnecessary room on her truck where other high-demand tools could be, Moss has found that keeping smaller products in stock works better for her. Things like hatch jammers, different types of clip lifters, flexi blocks, and other tools that

her customers use regularly for welding and collision needs, have been some of her bestselling products. When it comes to selling actual welding machines, she orders them on a caseby-case basis. Understanding what a customer’s needs are is imperative to getting the proper products they’ll need to perform their repairs.

GETTING THE SCOOP ON WELDING

Welding can be an advantageous skill to have in any auto body repair shop as vehicles evolve and move toward using more lightweight materials in their production. It can also be a dangerous process that should be done only by trained technicians in accordance with OEM repair guidelines.

“The biggest advantage of being able to weld and pull a dent rather than replace the entire panel is cost,” says Michael Cooper, president of H&S

Autoshot. “Originally, if you had a dent, you had to replace the entire hood.”

For mobile tool distributors to carry proper tools and equipment that promote the safety of technicians, they must have a basic understanding of welding techniques and practices.

MIG vs. TIG

There are different welding techniques that technicians use to perform their jobs well. Most often, technicians will use MIG (metal inert gas) welding, a technique that joins metals together using a continuously fed wire electrode and shielding gas with a handheld torch. For the technician who is just starting, MIG welding can be a good place to begin.

TIG (tungsten inert gas) welding is a process where a non-consumable tungsten electrode is used to produce a

weld. This type of welding is less automatic than MIG welding and requires more precision in comparison. It is ideal for working on the small, delicate areas of a vehicle.

Miller Electric offers the Multimatic 220 AC/DC, a multi-process welder that has both MIG and TIG functions. Users can switch welding gas, polarity, and welding process while recalling the last MIG or TIG settings. This option can be beneficial for a repair shop that doesn’t deal with collision repair as frequently, or for the technician who is looking to start welding.

Multi-process can be a beneficial feature, especially for first time welders, notes Beau Gellings, product manager of the Multimatic 220 at Miller Electric.“Welding may not be the core competency of a [technician] or something that they do every day” says

Moss started her tool business at the suggestion of her husband. Now, at around five years in, she hasn't looked back once.

Photo courtesy of Shai Moss

Typically, Moss carries small welding/collision tools on her truck, ordering larger equipment on a case-by-case basis.

Photo courtesy of Shai Moss

Gellings. “Therefore, they might be a little apprehensive to take on that task, especially if they’re not familiar with weld settings…that’s where the auto set from Miller is going to allow those technicians to get their projects set up quickly, efficiently, and accurately.”

Training for welders

The arrival of high-strength steel and aluminum in the production of many cars, has changed the way technicians approach repairs. Before, many repair shops would rely on a specialist to perform their welding needs. Now, most technicians can expect to encounter a welder at some point in their career.

Practice makes perfect in most industries, but this is especially true when it comes to welding. Brendan Geiger, welding engineer at Miller Electric, notes that training in the

garage can often look like a technician grabbing some scrap metal and a welder and just seeing what they’re able to do with it. Experience varies from technician to technician, so having a selling approach that can be applied to

a wide range of customers is beneficial.

Whether it’s spot welding—a process used, in many instances, to pull out dents on panels or replace them entirely—or more complex procedures that involve additional training and

• Refrigerant identifier

• Hose flushing

• Thermal printer

• One used oil bottle

• Status light

• Refrigerant database

• SAE J2843 certified

• Made in USA

COMMANDER2100

R134A

• Automatic oil injection

• Two sealed bellows design

• Status light

• Refrigerant database

•

•

Some welders from H&S Autoshot offer portability, allowing technicians to move them around their shop. Photo courtesy of H&S Autoshot

experience, any technician can excel in the world of welding with the proper training and tooling.

STOCKING YOUR TRUCK

When a technician is thinking about adding a welder to their repair shop, whether it’s the first welder or one of many, there are certain features that they look for. Depending on their experience level and comfortability, they’ll want to find something that fits the needs of their shops to a T.

Versatility

Miller Electric’s product manager, Robert Rodriquez, suggests looking for welders that offer versatility. This can look like a welder with the ability to switch between functions, like the Multimatic 220 from Miller Electric, or a welder that can be plugged into different amperages and voltages. For smaller repair shops that don’t have the space for more than one welder, versatility can broaden the scope of their work.

Size matters

Dent Fix Equipment’s director of marketing, Geoff Preston recommends many tools for shops to keep in their toolbox but notes that smaller tools can be easier to keep on hand for mobile tool distributors.

Smaller tools like Dent Fix’s Shunting Pliers, No. DF-SP360, don’t take up much space on the truck making them easy to stock. The pliers help ensure proper welds with their thick copper wire and pads and are beneficial for squeeze-type resistance spot welding which sometimes requires additional measures, in the form of shunting the current flow to create a spot weld.

Portability

“[Technicians] may not want to have three different welders in their shop,” says Miller’s Rodriquez. “They may not have the space.”

That’s where portability comes into play. The Professional 200A MIG Welder, No. HSW-6220, from H&S Autoshot is a professional portable inverter MIG welder with 200A of power on a 230V line. Lighter and portable equipment allows users to move the welder around their shop instead of having a stationary setup that could limit the technician’s abilities. With portability, the need for multiple welding stations is limited.

SALES TIPS

As a mobile tool distributor, you might not sell welding and collision tools to your customers on a regular basis, but when the time does come, you’ll want to be prepared.

1. Ask questions

Finding the right welder for your customer is all about understanding the

individual needs of their shop. Ask questions about the scope of their work, the repairs they typically deal with, and the training their technicians have undergone or plan to take. Moss recommends asking specific, leading questions like what type of metal they’re using and how thick it is. What is the end goal and what do they have available that will help them reach that goal? Fill in the gaps in their answers by offering up a tool that will make their job more efficient.

2. Create a game plan

There’s a well-known saying, “if you fail to plan, you plan to fail.” When you fail to come up with a strategy to sell your welding tools, you might find it difficult to get products into the hands of your customers. Do your research on the ways your products can be used by your customers. This might look like

PRODUCTS TO STOCK

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Solder-It

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For

going into shops and asking questions like Moss does with her customers.

“Conduct your research and create a game plan,” says Dent Fix Equipment's Preston. “Shops follow the equipment guidelines published from the vehicles [and] brands they wish to consider repairing. Many manufacturers have contacts that help shops align with the certification requirements and are a great information source.”

3. Find resources to stay up-to-date Staying up-to-date on welding technology can be tricky, especially with new products and innovations coming out regularly. Moss likes to stay current on industry trends by looking at manufacturers’ websites she’s purchased from in the past and reaching out to see if they would be willing to send her new information. She also

recommends finding and subscribing to newsletters that cover welding and collision repair news.

As a distributor, working in the ever-changing automotive industry means there’s always something new for you to learn. If you’re thinking

about adding welding equipment and tools to your truck’s inventory and you’re not sure where to start, don’t be afraid to reach out to manufacturers or skilled technicians in the industry. Chances are they’ll be happy to share their knowledge with you.

Model NS6H

Oftentimes, technicians will perfect their welding technique by practicing with scrap metal.

Photo courtesy of Miller Electric

Automotive security: From basic locks to advanced cybersecurity

This evolution not only reflects the advancement in

automotive

technology but also the changing landscape of vehicle theft and the need to protect and maintain critical vehicle systems.

By Scott Brown, Technical Editor

Automotive security has evolved tremendously over the years. In the beginning, we had simple mechanical locks preventing physical theft. Today’s systems could be characterized as highly sophisticated digital fortresses, encompassing a vast range of technologies from basic alarms to complex electronic and cybersecurity systems with vehicle tracking and more. This evolution not only reflects the advancement in automotive technology but also the

changing landscape of vehicle theft and the need to protect and maintain critical vehicle systems.

VEHICLE THEFT REASONS — MORE THAN YOU MAY BE AWARE OF

Vehicle theft is supporting more than just the purpose of parts or a free ride. It provides financial support for nefarious activities such as human trafficking, drugs, and more. Many vehicles that are shipped offshore are

Figure 1 — Vehicles as surveillance devices

Photo courtesy of Scott Brown

disassembled for parts, but even those that are not are rarely ever recovered. Many years ago, MercedesBenz launched the Theft Relevant Parts (TRP) program which serves to disincentivize thieves from stealing their vehicles for parts or reenabling vehicles that have partially disassembled.

ADVANCED SECURITY SYSTEMS IN MODERN VEHICLES

Modern vehicles are equipped with a variety of security systems, and this is where service professionals need to have access to proper service information and tooling. These include electronic immobilizers, which prevent the engine from starting by disabling the fuel, ignition, and or starting systems without the correct key or transponder. Some are equipped with sophisticated systems that include cameras and other sensors that detect movement, glass breakage, and unauthorized entry as well as possess GPS tracking devices that can support vehicle recovery following theft. GPS antennas are typically an area that thieves try to disable by disconnecting critical cabling during theft often damaging harnesses. This is something

a technician needs to be aware of when troubleshooting GPS-related faults.

VEHICLE CAMERA SYSTEMS — PROVIDING SUPPORT FOR LAW ENFORCEMENT

Some vehicle manufacturers can provide support for crime investigations. Today it is not uncommon for law enforcement to quickly survey a crime scene looking for vehicles supporting such technologies. If the vehicle has its “security mode” active, the official can trigger vehicle recording, record the VIN, and then contact the vehicle manufacturer to obtain video recordings ( Figure 1)

THE EMERGENCE OF GATEWAY SECURITY SYSTEMS AND CYBERSECURITY

As vehicles have become more “cloud” connected and reliant on computer networks, the risk of cyberattacks has naturally increased. Gateway security systems act as firewalls, controlling access to the vehicle’s network and protecting critical safety systems such as collision mitigation and other systems supporting lateral and longitudinal control of the vehicle. These systems are crucial

The starting point of vehicle security – the basic door lock. Photo courtesy of Scott Brown

Relay Station Attack (RSA)

for preventing unauthorized access and ensuring vehicle safety. Some vehicle manufacturers have deployed systems that authenticate the user at the vehicle performing service, creating a trail of vehicle access because of the potential for misuse.

FCA (NOW STELLANTIS) SECURITY CHALLENGES AND RESPONSES

In 2015, two security researchers Chris Valasek and Charlie Miller exposed significant vulnerabilities in Fiat Chrysler Automobiles (FCA) vehicles, demonstrating remote hacking by taking control of a vehicle underway on public roads. In response, FCA issued software updates and recalled affected vehicles, highlighting the industry’s need for constant vigilance and adaptation in cybersecurity. This activity paved the way for the AutoAuth program in place today. See my article from 2022 on this subject: VehicleServicePros.com/21218082.

EU RULINGS AGAINST FCA’S SECURE GATEWAY

Recent rulings by the European Union (EU) against FCA’s secure gateway system may have a significant impact on secure gateway access. In the fall of 2023, questions surfaced about the balance between security and accessibility for vehicle servicing. Currently, FCA is authenticating both the end user and the tool being used to access the vehicle systems residing behind the gateway. General Motors (GM)

ATTACKER 2

CAR OWNER

ATTACKER 1

433 MHz

Figure 3 — Relay station attack Photo courtesy of Scott Brown

has had a secure gateway for many years now which has mainly gone unnoticed by service personnel. GM decided long ago that they would be able to secure the vehicle with little to no disruption to the technician. Other manufacturers have either recently introduced a gateway or will be implementing such a system soon. The EU rulings will

likely have an impact on how manufacturers

TOOLS FOR MANAGING VEHICLE SECURITY

that allowed unauthorized vehicle access. One example is that a private CAN bus was physically accessed from outside the vehicle where the bad actor injects a message onto the network spoofing the security system to authenticate and authorize vehicle access. As you can see, these vulnerabilities expose weaknesses in automotive security. This raises even more concerns about vehicle safety and security.

TESLA’S SECURITY SYSTEMS

It’s safe to say that Tesla is known as a software company first and a vehicle manufacturer second. As a Tesla owner over the past five years, I have witnessed how advanced and evolutionary their vehicle technology is. Their overthe-air (OTA) updates provide a pathway to deliver vehicle improvements, quick deployment of enhanced vehicle operation, and, of course, support service personnel with problem-solving. Adding keys, programming key cards, authorizing mobile devices and key fobs is a simple operation. Tesla has designed the system so that the vehicle owner can easily carry out these tasks ( Figure 2).

Recently, Tesla deployed a secure access method through NASTF where a vehicle security professional (VSP) can request secure access to the vehicle through Tesla’s system which requires the vehicle owner to grant access through their account.

RELAY ATTACK VULNERABILITIES

A relay attack is where a vehicle that doesn’t require a physical key (push button start) is spoofed into thinking that the key fob or authenticated mobile device is near the vehicle. This method typically involves two perps establishing a relay attack station (Figure 3) where one attempts to pick up the key fob signal with an antenna from inside a building or on the person (think shopping at the grocery store) and relay the authentication handshake communication to another person near the vehicle. I’ve seen many videos of this process taking place, and it’s quite perplexing. It makes me think about how these innovative technologies can leave many vehicles vulnerable. Tesla offers an additional layer of security where the owner can set up a PIN to drive. Other manufacturers may offer something similar.

CONCLUSION

Automotive security is an ever-evolving arena that requires continuous adaptation and advancement. Professional service personnel engaging in automotive service will continue to see more challenges related to security. Service success is highly dependent on the knowledge and skill levels service professionals maintain and the capabilities of their tooling. Consumers will also require updated knowledge and, in my opinion, this is where the trusted service professional can build credibility with their clients through education and the demonstration of service professionalism.

SCOTT BROWN is an ASE Master Certified L1 Technician and has over 37 years of professional service industry experience. He is an independent shop owner in Southern California and is engaged at various levels within the industry. He has a deep understanding of the challenges technicians experience at the service level and is continuously striving to move the industry forward through education and networking. Brown found Diagnostic Network (diag.net) after 22 years of service at iATN, where he is retired as company president in 2018.

SBrown@VehicleServicePros.com

Release all types of adhesives bonded to the metal without the collateral damage of open flame with the Inductor Max Kit. The kit is completely portable with the induction inverter mounted in a carry case. It offers audible and visual power indicators.

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SHOW ME YOUR TRUCK

Putting the pieces together

This Mac Tools distributor’s truck is put together in a way that allows for copious amounts of inventory but is still comfortably spacious for her customers and herself.

By Emily Markham, Editor

Atool truck is like a puzzle – to get all your inventory to fit, you’ve got to put the pieces in the right places. Mac Tools distributor, Staci Effertz, has got her puzzle all figured out.

Eight years ago, Effertz started dating Tracy Snyder, owner of the three-truck Mac Tools distributor team she’s a part of, and one year later, he convinced her to quit her job and help him with the business. Fast forward five years and Effertz has taken over Snyder’s truck, as well as manages all the training for their other team members and part of the bookkeeping.

THE LAY OF THE TRUCK

Though the 2015 Freightliner truck was designed for Snyder, Effertz has made it her own.

“The key is organization,” she says. “It just makes your day go so much easier.”

And considering her schedule, organization is essential. Effertz is located in Minot, North Dakota, but her route has her covering oil fields in western North Dakota and eastern Montana for most of the week. She spends two days out on her route, comes back into town for a day to restock, and then spends another two days on the road. Because of this Effertz notes that her truck is “pretty packed.” However, “packed” doesn’t mean messy.

“I get people saying all the time, they’ve never seen a more clean and well stocked and organized truck,” she says. “I take pride in that.”

Additionally, her organization is important considering the size of the products she keeps on her truck.

“We carry large,” Effertz notes. “Extra-large sockets, extra-large wrenches. [Our customers] need bigger. Some of the sockets are 2-1/2” drive, so some of the sockets we order weigh 50 lbs.”

When Effertz says her truck is "pretty packed," she means it. Effertz explains that her passenger seat is often filled with special orders, her drawers on the bottom of her

shelves are always full, and the two compartments on the outside of the truck are never empty.

CUSTOMIZATIONS

With so much of her time spent on the road, it makes sense that some of the truck’s customizations were added for the comfort of the distributor. For instance, the 24’ truck has an extended opening for the desk space giving Effertz just a bit more wiggle room. Her desk also features a large monitor. She connects this to her laptop, so she doesn’t have to use the small screen of her computer.

A fridge is tucked away behind the desk for her personal use. Due to Effertz’s main customers being oil fields, there isn’t a good way for her to keep the fridge stocked throughout the day for customer use.

Overall, the desk space customizations allow for the area to stay neat and clean, which permits Effertz to showcase many product displays behind her desk.

“You have to utilize every inch of your truck,” she notes, “cause your truck is never big enough.”

Staci Effertz Minot, North Dakota

Top Left- Effertz is part of a three-truck team that covers all of western North Dakota and eastern Montana. Top Right- To help keep things organized, Effertz groups like tools together, so sockets with sockets, wrenches with wrenches, etc. Middle Left- Effertz's truck is a 24' wide body 2015 Freightliner from DNJ. Bottom Left- Effertz is out making calls two days at a time, so she always makes sure her truck is fully stocked. Bottom Right- Effertz utilizes every inch of her truck.

Make some noise in your market

If you’re looking for a new way to make a sale, try out one of these tactics to grab your customers’ attention.

By Alan Sipe, Contributing Editor

So, you went to your annual company/wholesaler trade shows, bought more than you expected, and now the invoices are rolling in. Time to get out there and go sell something!

An interesting thing about our industry is that three of the four major flags start the year off with a sales meeting highlighting the previous year’s successes, the introduction of some new products, and a promotionpacked trade show. The result is that you and your territory competitors are all loaded with significant inventory … and invoices.

So, let’s develop a plan to profitably move more inventory to your current customers and maybe get some new customers too.

CHECK OUT THE COMPETITION

First, check out your competitors’ websites to learn what they are promoting. This will help you understand if any of your newly purchased products are really “new.” Now, answer these questions about those “new” products. Who are the target users of these products? Everybody? Body shops? Front-end technicians?

Now, fire off an email or text to those target users including the literature and a comment or two of your own. Don’t post the price since your competition will surely get the information from one of your customers. A second email/text of the same info four to five days later will keep the

product fresh in their minds as you make your sales calls. As you make your calls, be darn sure you carry those products you’re hyping and show them to those target customers.

A side note about carrying in products to think about …

Way back in my Klein Tools (1979) days as a district manager (salesman), we were introducing a line of really top-notch metal hand toolboxes. For the first week or so I had almost no luck selling them to my distributors. After a lot of “No, thank-you’s,” I realized that I was walking in the door of my customers carrying a bright red metal toolbox instead of my normal sample case. In reality, what I was doing was giving my distributors time to surmise that I was going to try to sell them toolboxes and giving them lots of time to come up with a reason why they didn’t want to stock toolboxes.

Finally, I started carrying the box into my sales calls inside a plain old brown grocery shopping bag. With this tactic, I was able to explain that we were introducing a new product that they were not selling, yet all of their customers used it. This worked perfectly, and we placed a lot of toolbox displays in my electrical distributors’ showrooms.

The same is true for you. If you walk into a customer location openly carrying a new tool of any kind you take away your opportunity to make a great feature, advantage, benefit, close

presentation. In plain words, you’re letting the cat out of the bag before you want to.

Carrying on, the email approach I mentioned before will begin to build some interest in your new product, and if this really is a new product, I imagine it is in your current company promotional brochure as well.

TRY SOME RETAIL MARKETING TACTICS

Additionally, you may want to use some of the marketing tactics the retailers use so successfully. An email/text to all your customers highlighting that you just returned from your company trade show, and you have excellent levels of your popular products plus many of those hard-to-get items, can go a long way. People still remember all those supply chain product shortages, so use this to your advantage.

Our objective here is to remind your technicians that you are a reliable source for the products they need. You are the jobber they can rely on.

So far, you’re announcing that you have an excellent inventory of cool products for sale that are not on sale However, sometimes the time comes in business when you need to reduce some inventory and you need to do it quickly. So, think retail.

By advertising that you have some products that are on sale or have excellent pricing, you get your audience’s attention. Secondly, you’re not

saying everything is on sale just that some things are.

Start this project with your product spreadsheet. This spreadsheet should show you the quantity on hand, movement, costs, list price, and margins.

Those high-margin, slow-moving products could be your first targets. Discounting some of these slow-moving items, which you have probably already paid for, will free up some cash to help with those pesky trade show invoices.

The next target of your discounting program could be those convenience items like beef jerky or drink mixes. These items should be exceptionally high-margin items to begin with so advertising them at lower prices will also get some attention and create some revenue.

Our objective here is to make some noise in your marketplace because you have excellent inventory and excellent prices. You’re not giving away the store

– you’re advertising, you’re marketing, you’re selling.

How many times have you seen a store with the sign out front: BIG SALE!! You walk in the store only to find some selected items up front on sale but most of the products are simply for sale at regular prices. The BIG SALE sign got you in the door, and even if you did or didn’t purchase an item that was on sale, you probably bought some other full-price items. Like when you go into Costco only to get that $4.99 rotisserie chicken and you come out with the chicken, wine, a shirt, and a new 65” TV.

BRING ON THE MERCH

One final thought to make some noise in your market. Merch.

I’ve been in the hand tool business since 1977 and absolutely nothing sells tools better than hats and t-shirts. I just checked and you can get OK quality logo’d shirts for less than $5.00 and hats about the same.

Giving away a $5.00 hat on a $200 sale will get you a lot more business than a 10 percent discount and cost you a lot less. A $200 sale at 40 percent gross margin sale will net you $80. Subtract the five dollars for the hat and it’s still $75 in your pocket. Compared to a $200 sale at a 10 percent discount, which the price down to $180 minus the $120 cost and you end up with $60 in your pocket.

Make some noise in your market and … go sell something!

ALAN W. SIPE has spent the last 42 years in the basic hand tool industry including positions as president of KNIPEX Tools North America, senior vice president of sales and marketing at Klein Tools, manager of special markets at Stanley Tools, and sales manager at toolbox manufacturer Waterloo Industries. Currently, Sipe is the owner of Toolbox Sales and Consulting, a company specializing in sales strategy, structure, development, and training. alansipe@gmail.com

Photo courtesy of Leroy Hess

What inventory should you stock on your tool truck?

Inventory will always differ from truck to truck, but what can you sell to get your customers excited about coming onto your truck?

By Art Richardson, Contributing Editor

You learn by trying.

It’s nice to find add-on inventory to sell on a regular basis. It checks off some of the boxes of “must have” stuff for your truck. Personally, I never cared much about non-tool items. NASCAR replicas, candy bars, clothing, hand soap, etc … all failures for me for many reasons. Somewhat contributory was my lack of real all-out persistence to talk up these products. I’m here to sell tools! Why waste time on other products?

Then one of my warehouse distributors suggested selling beef jerky. He said one guy he had was selling 30 or more bags per week. Still, my practical side said, “Stay away, this is just

another distraction on your quest to sell four figures worth of tools every day.” I ended up placing a small order anyway.

GIVE IT A LOW-RISK TRIAL

Sales went well but I noticed something … customers were a bit excited about these bags of jerky. One night a non-customer asked me for something to eat because he was hungry. He said that he had no money, but I replied, “I can’t see you go hungry. Here, take this last bag of jerky off my truck. I will see you next week.”

I didn’t expect much. The first trip back he ignored me. But on the second trip, low and behold, he paid me and has become a $50-$85 a week payer since.

SMALL STEPS WITH GOOD RESULTS

Sales have continued to perk up with a little push from beef jerky and beef sticks. So, what’s your beef jerky? Your inventory should be tailored to your customers, but change is inevitable, so you may need to mix it up. Some items may not be profitable but might lead to better sales for you. Some dealers offer soft drinks, cookies, sunglasses, raffles, and contests. All may have their place, just don’t let them distract from your main point of sale – tools.

SUGGESTED INVENTORY

As mobile tool distributors, we’ve all had products that don’t sell well and just take up space on our trucks. Do

what you can to get these products off your truck, such as running a BOGO or discounting the item—not too much though, you don’t want to be losing money. Once that’s taken care of you might want to chat with your customers for ideas for new inventory. Showing a flyer and asking for their thoughts is another way to get customer involvement. I like to laminate a few pages to emphasize the specials and new products.

My favorite and best-selling items are jump packs, tire gauges, all sorts of lights, test equipment, Milwaukee Tool impacts, all sorts of hand ratchets, and extractors. However, your business will depend on your current customer base. I reiterate, TALK to your customers about tool preference and selection.

MAKE A STATEMENT

We need to jump on opportunity. Call a rep, the company, or the warehouse and pick their brains about new tools and what’s hot. Mind you, one size does not fit all so think about what your customers will be most interested in. Also, don’t be afraid to do your own research into what’s popular. Try hopping into an online chatroom or group page on social media to see what technicians or other distributors are talking about.

Let me know what works for you—what have you learned about the inventory you need to carry on your truck?

Photo courtesy of Jon Bachand

DRIVING SALES

Power and air tools

Power and air tools

Power and air tools help you save time and energy when it comes to vehicle repair, not to mention that they can also make the job easier and more enjoyable. Now that many are designed to make your job a bit more comfortable (ergonomic grip, lighter weight, and compact size to note a few), we understand how difficult it can be to pick just one…

MADE OF PREMIUM INDUSTRIAL GRADE S2 STEEL

The ARES Tool 208-pc Impact Security Bit Set, No. 31023, includes one quick-release bit holder, one magnetic bit extension, one socket adapter bit, 20 nut drivers, a storage case, and 185 security bits in 1”, 2”, and 3” lengths. This set includes Phillips, slotted, Robertson, and tamper and standard hex and Torx bits. Additionally, the set has a variety of specialty bits like spanner, clutch, and spline bits for maximum coverage. Made of premium industrial grade S2 steel and heat-treated for enhanced durability, these bits are precision-machined for tolerance and even force distribution, providing a full contact fit and protecting both bits and fasteners from cam out. 

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300 FT-LBS OF NUT-BUSTING TORQUE

The OEMTOOLS Heavy Duty 1/2” MAX Li-ion Impact Wrench , No. 24481, is used for tightening or loosening nuts and bolts, automotive repair, body shop maintenance, and other applications. The rubber, ergonomic grip adds comfort and reduces fatigue. The 20V MAX* Li-ion battery provides users with more torque power and longer battery life, says the company. Features include a two-speed transmission of 0-2,200 rpm and 0-2,900 ipm, a nutbusting torque of 300 ft-lbs, and a tightening torque of 260 ft-lbs. Included with the product is a 4.0 Ah Li-ion rechargeable battery with a charging station. *Voltage is measured without workload. Maximum initial battery voltage after charging. The nominal voltage is 18V. 

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FEATURES AN ANGLED EXHAUST

The AME International Air Power Buddy (APB) Classic 1” Air Impact Wrench, No. 79710, has a 1” drive, a 6” extended anvil, and weighs 26.7 lbs. This impact wrench has a maximum reverse torque of 1,800 ftlbs, a working torque range between 1,600 and 1,800 ft-lbs, and a free speed of 4,500 rpm. The tool features a pinless hammer mechanism and an angled exhaust, as well as a 1/2” air inlet. The impact wrench also has three power settings for forward and reverse movement. 

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ALLOWS FOR QUICK ACCESSORY CHANGES

The Milwaukee Tool M12 Brushless Rotary Tool features a steel collet design for longer life and durability. With a 12-speed setting, the rotary tool can complete a wide range of cutting, grinding, sanding, and polishing applications. Its compact size of 0.8 lbs and ergonomic contour grip provide comfort and control during usage, while the LED illuminates the workplace. The tool is battery-powered with a battery fuel gauge and has a variable speed interface that offers adjustments from 27,500 to 5,000 rpm. The integrated collet wrench allows for quick accessory changes with an included 1/8” collet, with compatibility for standard sizes at 1/32”, 1/16”, and 3/32”. 

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OFFERS SIZES FROM 1.5MM TO 13MM

The 12-pc Damaged Hex Fastener Extractor Bit Socket Set, No. AEBS12F, from Strategic Tools & Equipment includes sizes from 1.5mm to 13mm, and is available on rail or in foam packaging. This set is designed to take out hex fasteners up to 85 percent rounded and is also available in a hex key set. The 1/4” and 3/8” drive sizes include 1.5mm, 2mm, 2.5mm, 3mm, 4mm, 5mm, 6mm, 8mm, and 10mm. The 1/2” drive sizes include 11mm, 12mm, and 13mm. This tool set is also available as a 16-pc set which comes with everything that the 12-pc set has plus the 1/2” drive sizes in 14mm, 15mm, 16mm, and 17mm. 

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6-POINT LOCK-ON DESIGN

The Milton Industries 39-pc 1/2” Drive SAE Standard and Deep Socket Set , No. 1300-SS, is crafted from cold-forged Cr-MO steel to endure vibrations and impacts, preventing damage and extending both socket and anvil tool life. Its 6-point lockon design offers a pinless connection for distributing high-torque with professional strength to prevent fastener damage. The set is compatible with both impact drivers and manual tools. Each socket is laser etched with visibility in mind to mark sizes, ensuring readability even in dim conditions. Chamfered openings facilitate an effortless connection between the drive tool and the fastener. n

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DURABLE ALUMINUM BODY

The Tool Aid Turbo Tornado Blow Gun, No. 99680, features a lightweight and durable aluminum body. It includes a 3/8” NPT male industrial style fitting with a 1/4” body and has a convenient hanging hole. The Tornado Blow Gun offers 42 scfm at 125 psi, 25-230 psi minimum/maximum. It meets OSHA standards 1910.95 and 1910.242B. A replacement hi-glow tip is also available (No. 99681). n

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80-500 FT-LBS FORWARD TORQUE RANGE

The M7 Air Impact Wrench with 1/2” Drive and 3/4” Bolt, No. NC-4230, is designed to work with light and medium duty bolts. With an 80-500 ft-lbs forward torque range and a maximum reverse torque of 700 ftlbs, users can flip the forward reverse switch/speed switch to cycle between directions. The tool is also equipped with a twin hammer clutch. n

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Eliminate Chaos & Clutter in the New Year with the ORIGINAL socket tray invented by Hansen Global

Organize tools by style and size for easy identification

Secure regular, deep and semi-deep sockets all on one tray.

All trays are molded from rugged ABS plastic to shrug off grease chemicals and other debris and come with a lifetime guarantee

3 row trays available in ½”, 3/8” and 1/4” drive

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TESTER SET

HIGH PERFORMANCE UNDER HIGH PRESSURE

DELIVERS 1,700 FT-LBS OF BREAKAWAY TORQUE

The Matco Tools 1/2” Drive Air Impact Wrench, No. MT3779, delivers 1,700 ft-lbs of breakaway torque and features a composite body weighing 4.6 lbs, reducing strain and user fatigue during prolonged use as well as allowing easier access to tight spaces. The impact offers an easyto-use forward and reverse push button with increased wear resistance and the tip valve trigger design provides ideal torque control and speed. Additionally, it has a large grease fitting, a heavy duty anvil, and delivers 1,250 bpm with 7,500 rpm. Available in blue, green, orange, and purple color options. n

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MADE TO FIT INTO SMALL AREAS

The 1/4” Drive Stud Extractor, No. 29894, from Mayhew Tools is designed to fit into small areas to remove hard-to-reach seized, stripped, or broken studs and bolts. This extractor is made from high-grade, heattreated alloy steel, and has a chrome finish for additional rust protection. The extractor clamps down on the damaged stud and maintains a firm grasp of the screw/bolt as it is removed. It can be adjusted to fit studs from 2mm to 7mm in diameter and can be driven with a 1/4” square drive, or a 1/2” wrench, allowing the user to pick the correct driver for the job. n

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Tests compression on all domestic and foreign cars and light trucks with gasoline engines, including mini engines

M68 gauge has a dual scale dial with ranges from 0-300 PSI and 0-21 bar; includes durable boot for protection

24" extension hose

HAS A PRECISION OF +/- 4 PERCENT

The Chicago Pneumatic CP8609 eBlueTork Battery-Operated Torque Wrench features a compact, long-lasting battery, and a torque range from 220 ft-lbs to 665 ft-lbs. Its highly durable gearbox delivers speeds of up to 15 rpm and achieves a precision of +/- 4 percent. Users can select from three types of reaction arms – blade, standard cup, or extended cup – and four feature levels: Stand-alone, connected, connected quality, and torque check.

OVER-MOLD GRIP FOR ADDED USER COMFORT

Paired with CPLinQ, the eBlueTork series combines both safety and traceability. n

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The AIRCAT 1/4” Die Grinder, No. 6205, features a .3hp motor that produces 25,000 rpm. With a low weight of 0.75lb and ultra-compact design, measuring 4.8” in length, the 6205 provides added control and maneuverability while allowing access into tight spaces. The variable speed throttle lever enables the users to control the tool’s speed, while the AIRCAT silencing system reduces noise levels to 82.5 dBa without reducing the tool’s performance. Additionally, it has an over-mold grip for added user comfort, and safety lockoff throttle levers to prevent accidental start-up. n

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INTERCHANGEABLE ANVILS

The Xtreme 12V Max Brushless Cordless 3/8” and 1/4” Sealed Head Ratchet Kit , No. DCF500GG1, from DeWalt has a brushless motor designed to deliver up to 50 ft-lbs of maximum torque and a noload speed of 0 to 450 rpm. This ratchet kit fastens and removes small nuts, bolts, and other fasteners in tight areas and provides maximized versatility with the ability to swap between 1/4” square drive, 3/8” square drive, and 1/4” quick change hex interchangeable anvils as well as the ability to change from forward to reverse for increased efficiency. The tool’s trigger lock prevents accidental activation and the integrated LED light helps to brighten the user’s workspace. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

INCLUDES VARIOUS VERSATILE TIPS

The Sunex Tools 1/4” Blow Gun Kit , No. SXBG01K, features a compact yet industrial-grade design, providing ideal performance for a wide array of jobs. Its durable construction and versatile tips ensure readiness for any task, while the integrated EVA foam storage tray keeps users organized and efficient. The kit is capable of handling diverse tasks with its high-volume airflow, metal housing, and improved seals. Its large-diameter venturi tip clears debris and quickly drys wet areas, while its 4.75” and 3.5” protective rubber end tube tips and precision tip offer versatility for accessing tight spaces and detailed work. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

360-DEGREE LED SHADOWLESS LIGHT RING

The Ingersoll Rand W3151 IQV20 Cordless Compact 1/2” Impact Wrench features a 1/2” square anvil size for use with impactrated sockets. With 450 ft-lbs of breakaway torque, 320 ft-lbs of fastening torque, 2,800 rpm, and 4,200 bpm, the impact wrench is designed to quickly complete demanding applications. Its 5.3” tip-to-tail length and compact size make this tool ideal for accessing tight spaces while reducing fatigue. It also features an overmolded ergonomic grip, a patented 360-degree LED shadowless light ring, three speed options with a variable speed trigger, and impact-resistant bumpers on upper and lower housing. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

TWIN HAMMER MECHANISM FOR BALANCE

The 1/2” Drive Composite Impact Wrench with Extended Anvil from Ascot Supply has a forward/reverse push button and a four-setting torque adjustment switch for convenient operation. The tool features a compact design at only 7.2” in length and has an energy-efficient motor that ensures maximum performance and long life. The twin hammer mechanism provides smooth balance, while the feather trigger allows for precise speed control. Additionally, the swivel air inlet prevents the 153-12260 hose from twisting. n

For more information, click on “PD e-inquiry” at VehicleServicePros.com

From hairdresser to tool distributor

Being a woman in this industry may not always be easy, but this Cornwell tool distributor claims the pros outweigh the cons.

By Kayla Nadler, Associate Editor

Just a year and a half ago Hunter Castaneda was working as a hairdresser and had no intention of leaving her job.

It wasn’t until one night when she overheard her father, a longtime Cornwell Quality Tools distributor, talk about how busy he was and how he had people asking him to service their shop, but he wasn’t able to because he didn’t have enough time that she began to reconsider.

In somewhat of a laughing manner, she asked him if she could help – not thinking he would take her seriously.

“He was like, ‘Well, why not?’” Castaneda said.

After that night, the two conjured up a plan and Castaneda soon found herself running her own route through Henderson to Las Vegas, Nevada.

“It was scary to go from one industry to a completely different industry but I’m glad I did; it’s just like with anything, the more you do it, the easier it gets,” Castaneda said. “It didn’t take long before I found a routine.”

CONTINUING THE LUCKY STREAK

When Castaneda started her new gig, her father saw this as an opportunity to upgrade his truck. Not only did he give his daughter his 2016 24’ Hino, but, as she was hoping, his luck with the truck as well.

What's your story?

Share the ups and downs of life on the road with us at Editor@VehicleServicePros.com and you could be featured in our next Tales from the Road column.

In fact, she didn’t even want to make changes to it to make it her own.

“He had so much luck with that truck that I didn’t want to change it,” she said.

Whether that is the reason for her smooth transition or not, Castaneda has been enjoying her career change and learning the ropes of running her own business and how to sell tools.

“Everybody has been super friendly,” she said. “I can truly be myself and it doesn’t feel like I’m going to work. It takes a lot of work, a lot of time, and a lot of effort but when done right, it’s super successful and I’m very grateful for what it’s given me.”

And since Castaneda is new to the tool-selling industry, she’s upfront with her customers and admits that she probably asks them more questions than they ask her.

“I don’t ever pretend I know what I’m talking about because I don’t, and

I’m pretty sure they know that,” she said. “They’re super helpful, and they love to give me as much information as I ask for.”

STANDING OUT

Castaneda runs her business like her father does, but not because that’s how he taught her but because it makes her stand out.

“We are truly there for our customers on another level that’s not just business — it’s friendship, it’s consistency, and it’s service on top of selling them the tools,” she notes.

Castaneda doesn’t let anything stand in her way, including the fact that she’s a woman who is new to the industry.

“Being a woman in the industry definitely has its ups and downs but I can easily say that the pros outweigh the cons,” she says. “I receive a lot of respect from my friends, family, customers, and even strangers on the road, for taking on such a maledominated industry."

FUN FACTS:

Favorite road snack

Fruit and Celsius energy drinks

Music for the road Country

Favorite hobbies

Seeing friends and going to the gym

Most random sale

A slingshot

Can't live without Chapstick

Hunter Castaneda, Cornwell Quality Tools distributor, had no intention of selling tools at first but she's now glad to be in the business.

Photo courtesy of Castaneda

•Easiest Solution - uses harmonic vibration to quickly and effectively loosen stuck/frozen fasteners

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LT1900

•Easiest Solution - air hammer-assisted for force and vibration to loosen the most rusted sensors

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