The X-613 Mobile Wheel Aligner is a portable 3D wheel aligner that revolutionizes the traditional four-wheel aligner with its space saving design, accurate results, magnetic measuring unit, compatibility with a wide range of work scenarios, worldwide database, and compact packaging design.
COVER STORY
20 The ‘seasonal sale’ doesn’t exist
Though you may sell more A/C tools and equipment during the warmer months, with the right sales tactics, you can be making these sales year-round.
The top-viewed products from technicians and shop owners, based on pageviews from
Taking
Tool Dealer 101
Brian Fahlgren goes over his seven tips for finding success as a distributor.
Driving Sales Products that will help your bottom line.
Veteran distributors share their advice on how to prepare for tool shows.
In the inaugural episode of Toolbox Topics, PTEN Editor Emily Markham speaks with AIRCAT Pneumatic Tools about the future of air tools.
This independent dealer weathers the industry’s constant changes thanks to his firm foundations.
REVIEW: Master technician Brian Culotta gives his opinion on GEARWRENCH’s 120XP tool set.
Elias Valdovinos, Cornwell Tools
Taking over an established tool route
Retired Cornwell distributor Brian Fahlgren talks about transferring his business to his former customer, Elias Valdovinos.
For some mobile tool distributors , retiring can mean finding someone to take over your route. Of course, that’s not always the case. However, if you’re looking for someone to take the reins so you can rest easy knowing your customers are in good hands, former Cornwell Quality Tools distributor Brian Fahlgren recommends looking for someone with these qualities —
• An outgoing, upbeat, and positive personality
• A strong work ethic
• High morals with strong family values
Fahlgren notes that Elias Valdovinos, the technicianturned-tool distributor who took over his route, checks all those boxes.
Though Valdovinos had never thought of running a tool truck, after speaking with Fahlgren, he decided to give it a go.
“Brian made it pretty clear, if you do this the right way, you can make a decent living,” Valdovinos says. Apart from that though, Valdovinos also wanted to keep Fahlgren’s “legacy” alive.
Once the decision of who was taking over his route was decided, the next step was all about transition. Valdovinos spent three weeks riding in Fahlgren’s truck to learn the ropes.
“It was so important for Elias to emulate everything that helped in my success,” Fahlgren notes. “It was also important for me that my customers understood why I thought Elias would maintain the status quo.”
During his ride-along time with Fahlgren, Valdovinos mentions how he was constantly taking notes. The new distributor explains how if a customer approached Fahlgren about a broken tool, he didn’t need to hear about how the tool got broken, he would just hand them a replacement and send them on their way.
“If it’s an issue for [the customer], it’s an issue for me,” Valdovinos says. “I try to run [the truck] the same way [Brian] did.”
The biggest piece of advice Fahlgren imparted to Valdovinos was ensuring that when you leave a stop your customers are talking about what you did for them and not what you did to them. You can read more about Fahlgren’s tips for running a successful tool truck on page 32 in his first installment of Tool Dealer 101.
Though not every transition to a new driver will work out, as long as both you and your chosen replacement are willing to put in the work, there’s a good chance your route will remain successful.
VP/GROUP PUBLISHER, ENDEAVOR VEHICLE REPAIR GROUP Chris Messer 651-206-3168 CMesser@EndeavorB2B.com
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AUDIENCE DEVELOPMENT MANAGER Debbie Dumke
ENDEAVOR BUSINESS MEDIA, LLC
CEO – Chris Ferrell
COO – Patrick Rains
CRO – Paul Andrews
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CMO – Amanda Landsaw
EVP - Transportation – Kylie Hirko
FOUNDER RUDY WOLF
Subscription Customer Service 877-382-9187; 847-559-7598 • Circ.ProfDistmag@omeda.com PO Box 3257 • Northbrook IL 60065-3257 Article reprints reprints@endeavorb2b.com Printed in the U.S. Volume 33, Number 1; March 2025 Published by Endeavor Business Media, LLC 30 Burton Hills Blvd, Ste 185 Nashville, TN 37215 800-547-7377
This section features recently introduced automotive tools and equipment. See new products even before automotive technicians read about them in PTEN magazine.
AVAILABLE IN RED, GREEN, AND ORANGE
The Mac Tools 3-pc and 4-pc Trigger Release Locking Pliers, Nos. MLPTR3SET and MLPTR4SET, are made out of highgrade steel for durability and performance. The pliers feature a hex screw that allows for fine-tuned adjustment and controlled release, and the classic trigger release is designed to maximize locking force. The trigger grip on each of the pliers is dipped for a more comfortable feel and easy identification. The sets are available in red, green, and orange.
For more information, visit VehicleServicePros.com/55239173
CAPTURES PHOTOS AND VIDEOS HANDSFREE
The Ray-Ban Meta Wayfarer Black with Transition Green Lenses, No. RB0RW4006, from Matco Tools, features light-responsive lenses that adapt from being fully clear indoors to fully dark outdoors. The glasses include handsfree technology with voice activation that allows users to get answers from Meta AI, capture photos and videos, make calls, send messages, listen to music, and more.
For more information, visit VehicleServicePros.com/55261486
CAN PERFORM UP TO 45 REPAIRS ON A SINGLE BATTERY
The Ingersoll Rand 20V Cordless Tire Buffer, No. G4911, can perform up to 45 repairs on a single 2.5Ah battery and prevents expensive repair mistakes with a dedicated two-speed selector for reaming and buffing that controls max RPM, in alignment with U.S. Tire Manufacturers repair guidelines. The patent-pending angled battery design provides increased tool accessibility inside small tires without the maneuverability restrictions of an air hose. The G4911 is up to 25 percent quieter with 50 percent less vibration than competitive air tools, according to the company. A low-profile lever throttle fully recesses into the slim handle for maximum control while creating the repair surface. A 20 lm LED eliminates the need for additional lighting.
For more information, visit VehicleServicePros.com/55264990
CAPABLE OF MIG, TIG, AND STICK WELDING
The 250 MP PRO Welder, No. 415, from Forney Industries, features MIG, TIG, and stick welding capabilities, as well as dualvoltage input and generator compatibility. It includes TruSet technology, which simplifies setup by providing optimal settings based on material type and thickness. It also offers Expert Set and Expert Info technology, which offers user-friendly guidance and insights on the LCD display screen, and the Set and Forget despooler design ensures consistent wire feed performance.
For more information, visit VehicleServicePros.com/55246849
BUILT TO ACCESS TIGHT SPACES
The LTI Tools by Milton Shockit Open End Line Wrench Set, No. LT1935FM, is a 25-pc SAE/metric set that is compatible with a wide range of fittings. The wrenches are powered by an air hammer for maximum force and use ultrasonic vibration to precisely remove fasteners without damaging the threads. The set includes the 11” nonturning offset Shockit Punch with an 8mm radius tip, which gives it increased access to tight or confined spaces. All 25 pieces come securely organized in a high-density EVA foam tray.
For more information, visit VehicleServicePros.com/55243439
CHROME FINISH PREVENTS RUSTING
The ARES 35-pc Long Arm Hex and Star Key Wrench Set offers hex and star keys designed for nearly any fastener, even the ones at odd angles and in cramped spaces. With wrenches in SAE and metric hex sizes, and star keys in Torx sizes, these key wrenches provide extra length compared to standard key wrenches, offering more torque in addition to extra reach for more convenient access. Crafted with premium S2 steel, the chrome finish helps prevent rust and corrosion while maintaining a polished appearance, and the high visibility textured finish prevents slippage.
For more information, visit VehicleServicePros.com/55251171
DESIGNED FOR ACCURACY AND MOBILITY
The AirPro Diagnostics Auggie is a forward-facing camera (FCC) solution for advanced driver assistance systems (ADAS) calibrations. Auggie leverages machine learning and vision technology to accurately replicate ADAS targets and lighting conditions, ensuring precise alignment for proper FCC ADAS calibrations as specified by vehicle manufacturer specifications. Auggie is engineered for user-friendliness and accuracy, enabling dependable calibrations in any environment. Compatible with advanced calibration-capable scan tools, the Auggie mobile ADAS solution streamlines the calibration process, allowing the user’s business to operate more efficiently and improve profitability, according to the company.
For more information, visit VehicleServicePros.com/55252959
CUTS THROUGH CLEAR COAT TO REMOVE FLAWS
The 24V Rotary Polisher, No. FX3311, from FLEX Power Tools, cuts through a clear coat to remove defects like rock chips, orange peel, swirl marks, and other imperfections. Constant speed technology delivers unrelenting power that can maintain high rpms under pressure. Its optimized gear head reduces high-frequency noise and vibration control reduces fatigue. This 24V battery-powered rotary polisher features a lightweight body with an ergonomic grip, plus an 11-speed control dial with a variable speed trigger for ultimate control.
For more information, visit VehicleServicePros.com/55264996
FEATURES 3.2” SCREEN WITH 240X320 RESOLUTION
The Teslong Thermal Imaging Camera, No. TTM260, is a compact and portable device designed for visualizing temperatures ranging from -4 to 752 degrees F. This device detects thermal, or infrared radiation, and translates it into color, helping you see temperature contrast even in poor lighting and without contact. The TTM260 not only assists with locating hot/cold areas but also has a built-in (Class II) laser rangefinder to measure the distance between the device and any target. Users can capture photos with a short press of the trigger button and videos with a long press.
For more information, visit VehicleServicePros.com/55248142
EQUIPPED WITH HIGH IR CAMERA RESOLUTION
The TC001 from TOPDON is compatible with Android phones/tablets and features a downloadable app to turn a regular smartphone into a high-tech thermal camera. Windows tablet functionality is also supported with the TCView app. Designed with mobility in mind, it weighs 30g and can be paired with most Android smartphones. The tool has a wide temperature range of -4 degrees F to 1,022 degrees F. It can display surface temperature variations as little as 0.1 degrees C. Additional features include 10 different color palettes, a picture-in-picture function, the ability to take continuous measurements of a scene, and more.
For more information, visit VehicleServicePros.com/55243696
DESIGNED WITH PRECISION IN MIND
The Kangaroo Jack , WS-24-LPJ, from ARI-Hetra, is designed with precision and durability in mind. This hydraulic jack is equipped with a versatile, adjustable lifting bracket ensuring it meets a wide range of industrial needs. At the lift bracket it can lift 12,000 lbs and on top of the piston it can lift 22,000 lbs. The lift is compact and portable, allowing the user to move and operate it in any workspace.
For more information, visit VehicleServicePros.com/55250138
PERFORMS OVER 40 MAINTENANCE TASKS
The MaxiSYS 906MAX from Autel is a 10.1” Android-based wireless diagnostics and service tablet featuring extensive coverage of U.S., Asian, and European vehicles, 1996 and newer. It can perform pre- and post-scans, all-systems diagnostics including reading and erasing codes, viewing and graphing live data, and performing bidirectional tests and services including active tests. Advanced functionality includes coding and adaptations. It features vehiclespecific, direct-to-system service and 40 maintenance tasks including DPF regen, steering angle sensor reset, airbag reset, occupancy seat reset, and brake bleed. It includes Bluetooth-enabled MaxiVCI V200, which supports standard and advanced vehicle communication protocols.
For more information, visit VehicleServicePros.com/55238670
FEATURES CHROMEVANADIUM CONSTRUCTION
The CTA Tools Mercedes-Benz AD-Blue Filter Wrench - 46mm , No. 7007, is designed for use with a 3/8” square drive to service the AdBlue/DEF filter housing cap on Mercedes-Benz commercial vehicles equipped with BlueTEC engines. The socket features chrome-vanadium construction for strength and durability. Its applications include Actros, Atego, Axor, and Econic vehicles, as well as the E-Class Sedan (E320 BlueTEC), GL-Class SUV (GL320, GL350 BlueTEC), M-Class SUV (ML320, ML350 BlueTEC), R-Class (R320 BlueTEC), Sprinter Vans (Cargo and Passenger models), GLKClass (GLK250 BlueTEC), and S-Class Sedan (S350 BlueTEC).
FEATURES BUILT-IN SILENCING
The AIRCAT 0.6hp Decal/Pinstripe Removal Tool, No. 6345, offers a free speed of 2,600 rpm with a 0.6hp motor. The tool includes built-in gear reduction that eliminates stalls and silencing that reduces tool noise to 80 dBA. It uses a 4” rubber eraser wheel that is ideal for decal and pinstripe removal and has a 360-degree adjustable side handle that ensures user control while under load. The tool only weighs 2.15 lbs and includes an air regulator on top of the housing that allows users to adjust the tool speed and output.
For more information, visit VehicleServicePros.com/55252876
SET COMES ON ALUMINUM SOCKET RAIL
The GripEdge Tools 9-pc 1/4” Drive Long Star Driver Set, No. STA9LS, is precision machined from S2 steel for increased strength, durability, and corrosion resistance. The set includes sizes T6, T8, T10, T15, T20, T25, T27, T30, and T40, and each socket has a 4” overall length for increased access to confined spaces. The sockets feature Rounding Prevention Technology that provides more torque on new and damaged fasteners and prevents rounding. Each socket includes oversized and ink-filled size markings, and the set comes on an aluminum socket rail.
For more information, visit VehicleServicePros.com/55246207
For more information, visit VehicleServicePros.com/55261579
FEATURES SINGLE-SIDED, DUAL-BODIED SWIVEL
USES SOFT-GRIP HANDLE TO REDUCE FATIGUE
The Capri Tools 90-Tooth Extra Long Locking Flex-Head Soft Grip Ratchet features an extra-long handle for better leverage against stuck fasteners in tight spaces. The gear mechanism delivers a 4-degree swing arc while the locking flexhead pivots to multiple positions to find the perfect angle. The soft-grip handle reduces hand fatigue during extended use. The head is sealed to prevent dust and other contaminants from damaging the mechanism, and the tool features MaxChrome plating for corrosion and damage resistance. The ratchet is available with drive sizes 1/4”, 3/8”, or 1/2”.
For more information, visit VehicleServicePros.com/55267022
The Dual Hydraulic XTM-DMP-450 Reel from Coxreels features a unique singlesided, dual-bodied hydraulic swivel that allows the inlet connections to be on the same side of the reel. The with-hose model is a twinline fully bonded hose for smooth performance and handling. This reel is rated to 2,500 psi and features stainless steel rollers directly integrated into the all-welded steel box frame. It comes equipped with dual permanently lubricated bearings, rigidly fixing the drum assembly to the solid 1” steel axle for consistent stability. Additional features include swivel retainers, high-temperature steel core arbors, and more.
For more information, visit VehicleServicePros.com/55242395
INCLUDES SILENCER AND CUTTING BITS
The Pro-Cut International X9 On-Car Brake Lathe features a one-button computerized compensation system, a fourwheel-four-axis fully adjustable trolley, a rigid X-Frame lathe chassis, and a powerful belt-driven high torque drivetrain. It also includes a Speed-Lock cutting head, six adapters that cover most cars and trucks, and six LED lights. The X9 comes with a 2-year warranty and accessories including a silencer and cutting bits.
For more information, visit VehicleServicePros.com/55260315
REMOVES LUG NUT CAPS ON HEAVY DUTY VEHICLES
The OTC Lug Nut Cap Remover, No. 5047, features specially coated jaws that resist slippage regardless of the force applied. The remover allows users to remove the chrome-plated lug nut caps found on most heavy duty trucks, trailers, and vehicles without damaging the caps themselves. The tool has cushioned handles and only weighs around 1 lb.
For more information, visit VehicleServicePros.com/55263791
MEASURES 7.5” TALL BY 8.5” WIDE AND 5” DEEP
The Heavy Duty On-Truck Pitman Arm Remover, No. 11880A, from Schley Products is engineered to remove pitman arms equipped on F450 and F550 trucks equipped with ZF steering gear. The tool has a forged construction, and its design allows it to be secured and locked in place while being utilized. Additionally, the forged design allows for less torque and space, enabling the user to remove the pitman arms on the vehicle. It measures 7.5” tall by 8.5” wide by 5” deep and will accomodate pitman arms that are 3” wide.
For more information, visit VehicleServicePros.com/55042938
RATED FOR OVER 2,500 LBS
The Ford 3.5L and 3.7L EcoBoost Engine Out Lift Plate Hoist Tool, No. STC50133, from Steck Manufacturing, is specifically designed for both turbo and non-turbo Ford EcoBoost engines, making it compatible with the Ford Transit, F-150, Navigator, Flex, and more. The lift plate mounts directly to the left and right cylinder heads to allow for secure engine removal without removing the subframe and eliminating the risk of broken chassis bolts. It’s made in the USA from thick steel with full-length welds and is rated for over 2,500 lbs.
For more information, visit VehicleServicePros.com/55263180
OPERATES IN TEMPERATURES AS LOW AS -13 DEGREES F
The Schumacher Electric Lithium-Ion Portable Power Station and 3000A 12V Jump Starter, No. SL1653, features dual lithium batteries that can jump-start up to 10.0L gas and 8.0L diesel engines. It includes Pre-Boost technology that adds a safe pre-charge to deeply discharged batteries and Pre-Heating technology that can warm batteries in temperatures as low as -13 degrees F. The SL1653 also features a 2.4A USB port, allowing it to act as a portable power source for any USB device, and a front-facing LED work light with three modes. It includes 12V DC and 120V AC chargers, color-coded battery clamps, and 4-gauge 30” booster cables that remain flexible in cold environments.
For more information, visit
VehicleServicePros.com/55245559
DISPLAYS REAL-TIME CURRENT READINGS
The Power Probe PPFUSE Fuse Monitor helps technicians diagnose parasitic draw by measuring current across fuses without removing them. Lights on the back of the PPFUSE indicate if a circuit is active, inactive, or open to identify circuits with a draw quickly, and the digital display shows real-time current readings. The PPFUSE has replaceable tips and can be used on Maxi, Mini, and ATC fuses with a maximum Amp rating of 80A. The PPFUSE is USB-C rechargeable and includes a belt clip and a work light.
CONNECTS TO SMARTPHONE AS IMAGE GENERATOR
The HD Video Borescope, No. 4812-24/4AF, from Hazet, features a 360-degree swiveling probe and is 1m long and 3.9mm thin. The borescope is designed to get into areas otherwise hidden from the user. With a focus range of 5mm to 100mm, this tool can detect damage as small as hairline cracks or grooves. The joystick feature can direct the camera head in any desired direction. With no display unit of its own, the borescope can be connected to a standard smartphone as an image generator and storage unit. The borescope is IP67 waterproof with a temperature operating range of -20 degrees C to 70 degrees C.
For more information, visit VehicleServicePros.com/55249421
USES MARINE-GRADE VINYL FOR DAMAGE RESISTANCE
The BendPak MaxJax Reclining Creeper Seat, No. 5160119, features a gas springsupported backrest that can seamlessly adjust from 0 degrees to 70 degrees in 10-degree increments. It uses six 360-degree swivel casters with nonmarring rubber wheels for smooth and easy rolling, and the thick-padded seat and backrest are upholstered in a nonslip, textured marine-grade vinyl that resists abrasions, chemicals, and oil. It has a maximum load of 600 lbs and ground clearance of 3”.
For more information, visit VehicleServicePros.com/55267311
For more information, visit VehicleServicePros.com/55245451
FEATURE LEVEL 4 CUT RESISTANCE
The Anti-Vibration High-Dexterity Nitrile Dipped Gloves , No. 48-73-8762, from Milwaukee Tool, offer full hand vibration reduction and impact protection without compromising the wearer’s dexterity. They feature a cut level 4 rating, back-of-hand protection, and a touchscreen-compatible fingertip on each glove. The gloves are made of 18-gauge material and include a soft, comfortable liner that keeps hands cool and dry.
For more information, visit
WORKS WITH ALMOST ANY DIGITAL MULTIMETER
The Electronic Specialties LOADpro Clear Dynamic Test Leads, No. 180CLR, feature a clear housing that allows users to actually see the load and instantly load the circuit to see if current can flow. The leads work with almost any digital multimeter and are designed specifically for finding writing faults in automotive, light truck, and heavy duty vehicles. It is capable of locating corrosion in wiring when paired with a digital voltmeter and can perform voltage drop tests on the fly. The leads feature SteadyPin probe tips that ensure effective and problem-free connections.
For more information, visit VehicleServicePros.com/55260062
SLITS OUTER SHEATH OF WIRE LOOMS
The Lisle Corporation Cable Stripping Knife, No. 11410, is a 7” knife designed for slitting the outer sheath of wire looms without damaging the inner wires. The sicklehooked blade is made of high-quality stainless steel. A sliding guide block at the tip of the blade helps prevent damage to wires. A double-edged blade and comfortable double-durometer handle allow the tool to cut on the push and pull stroke. The knife can also be used to strip large-diameter cables and comes with a protective cap for safe storage.
For more information, visit VehicleServicePros.com/55264398
MADE FROM CHROMEPLATED STEEL
For more information, visit VehicleServicePros.com/55266717
FLEXES TO 90 DEGREES
The Ascot Supply Universal Chrome Wrench Extender, No. 313-00385, is compatible with almost any wrench, enhancing leverage and facilitating access to hard-to-reach fasteners. It features a handle designed for comfort and control. Constructed from polished, chrome-plated CR-V steel, the extender has an overall length of 15”.
is a 12-point offset, flexible, reversing ratcheting wrench head set that can be used with any length extension to provide the ideal length handle for users. This set accepts 3/8” drive extensions and flex to 90 degrees. The set covers sizes from 8mm to 13mm and comes on VIM Tools’ patented MAGRAILS.
NORA150 from VIM Tools 12-point
For more information, visit VehicleServicePros.com/55265326
2-HOUR RUN-TIME ON HIGH
The Streamlight MegaStream USB is a compact USB-C rechargeable flashlight. It is designed for professionals and combines 1,800 lm, 26,000 candelas, and a two-hour run-time on high. Measuring just 5.3” long and weighing only 5.4 oz, the MegaStream features three output modes: high (500 lm, 322m beam distance), medium (500 lm, 170m beam distance), and low (150lm, 92m beam distance). Run-times range from 13 hours on the low setting to two hours on the high setting. The light is powered by a 3,500mAh Streamlight SL-B34 lithium-ion battery pack, which can be charged inside or outside of the flashlight.
For more information, visit VehicleServicePros.com/55262542
FEATURES THREE FULL-SIZE AND SLIM DRAWERS
The Bench-Top Tool Chests, Nos. 91879 and 91881, from Wiha Tools, include top storage, three full-size drawers, and three slim drawers. The tool chest features a combination/key lock, comfort grip handles, and gas struts for improved opening and closing safety. It is built for durability and longevity, constructed from cold-rolled steel, and finished with a durable powder coat. Comes in white (No. 91879) or black (No. 91881).
For more information, visit VehicleServicePros.com/55267982
AIDS IN REPAIR PLANNING
The EVS Plug-In Device from Elitek Vehicle Services performs pre/post scans and programming and offers live chat with the technician and customer. With a fast response time and faster cycle times, according to the company, the device is designed to aid in repair planning. It is engineered to be easy to use with PC, smartphone, or tablet capabilities. The product features a wired internet option, status LEDs, four CAN busses, and CAN FD and DoIP readiness.
For more information, visit VehicleServicePros.com/55252819
SET ORGANIZED IN LASER-CUT FOAM INLAY
The 23-pc 1/2” Metric Socket Set in Small SFS, No. 302301, from Sonic Tools , features the Sonic Foam System with each tool ergonomically laid out and securely in place in a chemical-resistant, laser-cut foam inlay. This set comes with a 1/2” 60-toothed quick-release ratchet, a 125mm and 250mm 1/2” extension, a 1/2” universal joint, a 3/8” x 1/2” adapter, and 18 1/2” 6-pt sockets ranging from 8mm to 32mm. The sockets and ratchets are made from chrome vanadium steel and come with Sonic Tools’ lifetime warranty.
INCLUDE 1000V RATED INSULATED GRIP
The 8” HL Long Nose Plier, No. 318I, from Channellock features an insulated grip with a 1000V rating. It uses Xtreme Leverage Technology to increase performance, reduce hand fatigue, and require less force than traditional high-leverage designs. The plier is made from high-carbon U.S. steel and has laser heattreated cutting edges with crosshatch teeth for a more secure grip. The precision-machined knife-and-anvil style cutting edge ensures perfect mating and a longer service life.
For more information, visit VehicleServicePros.com/55263163
For more information, visit VehicleServicePros.com/55266903
GRIPS 1/2” TO 6” PIPES
The PV-01 Non-Marking Pipe Vise from Arndt Enterprises allows users to work on stainless steel pipe projects without scratching or denting the pipe. It features the capability to grip tubes ranging from 1/2” to 6” in size and allows seamless 90-degree clamp rotations and full 360-degree pipe maneuverability. The vise is made from 5mm 304 stainless steel.
For more information, visit VehicleServicePros.com/55252865
Do YOU stock it?
The following products are among the most requested tools and equipment from recent issues of PD 's sister publication, PTEN. Perhaps you've already received requests about some of these items. Take a closer look at stocking them.
A Sl ip and oil-resistant outsole
The SureWerx Airwalk Mongo Mid in Olive Green is designed to provide the user with protection without compromising style. The shoe has a slip and oil-resistant outsole, a dual-density PU insole, and a low-profile composite toe. A breathable, moisture-wicking lining keeps the shoe durable through the elements. Additionally, the shoe is TSA-friendly.
For more information, visit VehicleServicePros.com/55126694
BB Ma de from heavy duty steel
The Performance Tool 23-pc FWD Wheel Bearing Service
Set, No. W89307, is designed to service front-wheel drive wheel bearings quickly and efficiently to save on labor costs. The set easily replaces wheel bearings without needing to remove the steering knuckle and strut assembly. It’s made from heavy duty steel and has a black oxide finish for rust resistance. The set works on most FWD bearing assemblies on domestic and imported cars and small pickup trucks and comes in a custom-fit case with slots for each tool to organize, protect, and extend the life of the tool.
For more information, visit VehicleServicePros.com/53076326
C Fe atures a 10” hi-res display
The Bosch ADS 625X features a 10” high resolution display, charging stations, and more. The ADS 625X tool includes advanced OE-level vehicle coverage that supports scanning, live data access, and complete bidirectional functions. Wireless VCI gives technicians the freedom to move through the bay and stay connected to the vehicle. The 625X performs full system scans with Quick-Scan and performs all-system DTC scans under 60 seconds. Additionally, the 625X has coverage for domestic, Asian, and European vehicles as far back as 1976.
For more information, visit VehicleServicePros.com/55127520
D In cludes four adapters
The OTC Dual/Single Wheel Separator, No. 5693, can quickly separate rusted, frozen, or seized outside dual wheels or single wheels from the wheel hub. It features an outer driver hook with an offset handle to align the tool on the rim to break the wheels loose and a flat side to eliminate turning during use. The outer drive hook has two grooves for 16” to 17” wheels and 19.5” to 24.5” wheels. Force is applied to the wheel rim and not the wheel lip, preventing damage and bending of the wheel. The tool includes four adapters: a dual wheel outer, a long cupped dual wheel inner, a short cupped single wheel, and a flat.
For more information, visit VehicleServicePros.com/55133237
CE Fe atures 21” cable reach
The 12V Jump Starter and Power Supply, No. JNC305, from Clore Automotive, is designed to provide reliable service to a wide variety of passenger vehicles, featuring 1,000A of power with 300A of jump-starting capability. Additional features include a 21” cable reach with full-size clamps, a USB power port, an LED worklight, and UL2743 compliance for operator and equipment safety. The JNC305 can start most V6 engines and features the ability to jump-start totally dead batteries, according to Clore. In order to keep the user safe, the JNC305 has reverse polarity protection, back-feed protection, over-voltage protection, short circuit protection,and overheat protection.
For more information, visit VehicleServicePros.com/55127535
F Re pairs damaged wheel threading
The 10-pc Wheel Stud and Bolt Rethread Master Kit from LTI Tools is designed to repair damaged wheel threading on a variety of vehicles. This kit features two rethread kits in one: a precision external stud repair set and an internal bolt tap rethread kit. Included in this kit are four unique split dies for stud repairs covering more than 90 percent of domestic and import vehicles. Die sizes consist of M14 x 2.0, M14 x 1.5, M12 x 1.25, and M12 x 1.5. The kit also includes replacement O-rings for the split dies, a 2-pin socket adapter, a thread gauge, and four bolt tap chasers.
For more information, visit VehicleServicePros.com/55132995
I 50 percent faster application speeds
The M12 Fuel Stubby Impact Wrenches Gen II from Milwaukee Tool are designed to deliver 50 percent faster application speeds. Leveraging the POWERSTATE Brushless Motor, the wrench delivers 0-3,000 rpm with up to 550 ft-lbs of nutbusting torque, allowing the removal of the most corroded and stubborn applications. The wrench fits into tight spaces and allows access where larger impacts can’t fit without using additional accessories. Equipped with tri-LEDs to illuminate the work area. Additional features include a 4-mode drive and an M12 REDLITHIUM HIGH OUTPUT XC5.0 and CP2.0 Battery Pack that delivers 25 percent more power. The battery is chemicalresistant to protect against exposure to common oils, greases, and solvents.
HFor more information, visit VehicleServicePros.com/55131218
G IP67 certified, dust and waterproof
The Duralast Wi-Fi Borescope, No. 89-001, features a highresolution, multiple-aspect camera (1920 x 1080, 1280 x 720, and 640 x 480) with adjustable LED lighting. It has an independent Wi-Fi signal that can connect to a phone or other device. Users can take high-resolution videos or pictures in areas like cylinder heads, gas tanks, and diesel injectors. The lens and cable are IP67 certified, dustproof and waterproof in up to 3’ of water for up to 30 minutes. Its 58” cable is flexible yet rigid enough to give users access into hard-to-view areas. The compact camera is only 6mm in diameter, allowing user access to small areas. It has a mobile app for both Android (2.3 and up) and IOS (6.0 and up) devices.
For more information, visit VehicleServicePros.com/55036958
H Runs cooler for less condensation
The Flexzilla Air Compressor, No. FS05V060V1, from Legacy Manufacturing, features Quiet Technology, which uses large, low-RPM pumps and motors to reduce high-frequency noise levels while increasing CFM output. Since they run slow, Flexzilla compressors also run cooler for less tank condensation and longer component life.
For more information, visit VehicleServicePros.com/55133024
JJ Charges 14 devices simultaneously
The Juic’d Box 7-Drawer Powered Cart, No. 8065PCBK, from SUNEX Tools features two integrated power strips with a total of six 110V outlets, four USB-A outlets, and four USB-C outlets, allowing it to charge a total of 14 devices simultaneously. A modular drawer stores over 20 power tools, and all of the drawers are fully extendable and lockable. Its interior offers additional storage space and has a gas piston-assisted lid for easy operation. The cart has 6” casters and four corner bumpers for safe and easy maneuvering around the shop.
For more information, visit VehicleServicePros.com/55127717
PRODUCT IN FOCUS
SABER BY ATD TOOLS
500 lm Rechargeable Paint Gun Light
Designed to fit paint guns with OD nozzle sizes from 27mm to 41mm.
APPLICATION
The SABER by ATD Tools 500 lm Rechargeable Paint Gun Light is designed for any spray gun with OD nozzle sizes ranging from 27mm to 41mm. It gives the automotive paint technician optimum live feedback for coverage and ensures accurate and vibrant color representation thanks to the high-resolution color rendering of the LEDs.
ORIGIN
There are similar products in the market, but ATD wanted to improve its product by adding some of the features they’re best known for and at a price automotive paint technicians can afford.
STORAGE AND DISPLAY
This product ships in a retail gift box with a four-color matte finish and a strong magnetic closure. They also have a hang tab so they can be hung or sold on a display board. Available in master cartons of 20 and inner cartons of 10.
MANUFACTURING SPECS
The light is 8.07” in length (4.875” when folded). On high, the light runs for two hours and provides 500 lm of light, while on low, it runs for four hours and provides 250 lm of light. It is made in China to ATD’s specifications by SABER’s preferred lighting supplier. Built with chemical-resistant polypropylene and nylon housing materials.
SELLING POINTS
The light is a versatile lighting solution designed for automotive paint guns. It features five different color temperature settings allowing for accurate color representation. It securely fits onto a wide range of paint gun brands and styles. The optional motionsensing mode allows for easy on/off control with a simple double-wave gesture. The light’s constant current technology ensures consistent lumen output throughout the battery charge cycle.
FEATURES AND BENEFITS
• Flexible hinge enables seamless fitment onto a wide range of paint gun brands and styles while also conveniently transforming the light into an optional handheld work light
• CRI rating of > Ra96 (color rendering index) ensures accurate and vibrant color representation
• Optional motion-sensing mode allows you to effortlessly turn the light ON or OFF with a double-wave gesture
• Equipped with USB Power Delivery (USB-C PD) fast-charging technology, this product ensures quick and efficient charging for minimal downtime
• IP65 rated for dust and water resistance, as well as IK07 rated for mechanical impact protection
• Automatic shut-off and overcharge protection to maximize battery life and ensure long-lasting performance
• Intuitive red and green charging indicator LEDs provide a clear visual of charging status
• Includes five clear polycarbonate lens covers
CLORE PRO-LOGIX 12/24v Flashing Power Supply and HD Battery Charger
Provides high current stable power for advanced module reprogramming on late model ICE, hybrid, and electric vehicles.
APPLICATION
The Clore Automotive PRO-LOGIX 12/24V Flashing Power Supply and HD Battery Charger, No. PL6850, features two modes:
• PS Mode: Module reprogramming support, ADAS calibration support, on-vehicle repairs of electronic systems, and electrical system diagnosis.
• Charge Mode: Charging of virtually any battery type found in today’s repair environment, from smaller vehicle batteries (40-60Ah) to large 4- and 8-battery Group 31 packs.
SELLING POINTS
• Effective: In PS Mode, provides an optimized vehicle electrical environment for module reprogramming.
• Precise: In PS Mode, the operator can select the desired voltage level, 13.1V-14.9V, in 0.1V increments.
• Beneficial: In charge mode, executes a multi-phase smart charging sequence to optimally charge and maintain each battery or pack serviced.
• Comprehensive: Properly charges flooded, AGM, spiral wound, and deep cycle lead acid batteries, plus LiFePO4 lithium batteries.
• Versatile: 12/24V operation to manage everything from small vehicle batteries to Group 31 8-packs.
MANUFACTURING SPECS
• Certified to meet UL1236 specifications and FCC requirements
• PowerJaw clamps
• Features 12/24V operation — 0-120V on demand PS Mode (12V); 0-60V on demand PS Mode (24V)
• Max 100mV ripple and rapid load response
• 120/60/40/10A 12V charge rates and 60/40/10A 24V charge rates
• Automatic multi-phase charging process
• Temperature compensation
• Effective on totally dead (0.0V) batteries
• Battery repair mode
• Soft start mode — flooded, AGM, spiral wound, deep cycle, marine, and LiFePO4 lithium battery charging capability
• Detachable 13’ charging leads made of No. 2 AWG cables
• Requires 120V 20A AC input
• Includes carry handle
ORIGIN
We already had a line of successful and effective 12V power supplies, but OEM power demands continue to increase to successfully support module reprogramming. In addition, the heavy duty market asked us to add 24V operation to this product line. So, we added 24V operation and increased the maximum output from 100A to 120A.
FEATURES AND BENEFITS
• PS Mode: Massive power output of 0-120A, on demand, with minimal voltage ripple (<100mV) makes this the ideal unit to support module reprogramming, especially for late-model BMW and Mercedes models.
• PS Mode: Supports ADAS recalibration, repairs of electronic vehicle systems, and electrical system diagnosis—with today’s complex electrical systems, shops need a powerful, versatile tool for various applications.
• Charge Mode: Provides beneficial charging to various battery types and sizes, delivering versatile services to today’s shops.
STORAGE AND DISPLAY
The PL6850 is shipped in a dual-layer shipper carton. It is recommended that it be displayed on a toolbox on the truck.
$799 to $999
PRODUCT IN FOCUS
ELECTRONIC SPECIALTIES
180VM LOADpro Dynamic Test Leads and Volt Meter
The 180VM LOADpro Dynamic Test Leads find wiring faults nearly instantly.
APPLICATION
When a component, like a blower motor, won’t power up, the following typically happens: the supply voltage is measured, 12V is seen, and an assumption is made that the blower motor is bad. But if the wiring is bad and the shop orders a new part, that new part won’t work either. Connecting LOADpro at the component’s 12V connector and pressing the button will give you the answer. If the voltage drops, you don’t order that new part because it’s a wiring fault instead. This product and its built-in voltage drop test prevent part-swapping episodes and save time.
STORAGE AND DISPLAY
Each unit features a color retail carton that can easily be displayed on the truck.
To watch a video demonstration of this product, visit: VehicleServicePros.com/10946919
ORIGIN
Voltage drop is the simplest way to find wiring faults. If a circuit is loaded and there is resistance in the form of corrosion or bad grounds, the voltage will drop. If the voltage doesn’t drop, the circuit is good. This test determines if the problem is with the car part or the wiring, and it does it in just a few seconds. This tool and a volt meter or digital multimeter are all you need, and doing voltage drops will make your customer a better tech.
SELLING POINTS
• LOADpro test leads are OEM-approved for several manufacturers due to their ability to find wiring faults quickly and non-intrusively.
• This version of LOADpro includes the test leads and a volt meter, so your customer doesn’t need to own a digital multimeter. It’s complete and ready to go.
• When one tech in the shop uses this tool and begins to see how effective it works, others in the shop will get on board too.
• You don’t have to be an expert to sell this tool. There are several helpful YouTube videos that support the product on our website product page.
FEATURES AND BENEFITS
• LOADpro Test Leads feature SteadyPin Probe Tips. Instead of a pointed probe, SteadyPin tips have a small recess at the tip that allows the probe to sit firmly on a male ECM or connector pin.
• This product finds wiring faults and does it quickly. Many wiring/connector faults are the result of corrosion, which is a form of resistance. Press the button and current will flow. If there is corrosion or bad grounds, the voltage will drop and you’ll know wiring is the issue. It’s fast.
MANUFACTURING SPECS
LOADpro Dynamic Test Leads are 60” in length and work with any digital multimeter. The included volt meter has a 0-50V DC test range with 0.1V resolution.
The ratchet offers up to 60 ft-lbs of max torque with the smallest head profile size in the industry.
APPLICATION
The M12 FUEL INSIDER Extended Reach Box Ratchet, No. 3050-20, is designed for under hood, undercarriage, and interior applications for aftermarket service, commercial trucks, heavy equipment, and paint and body technicians. Professionals will be better equipped to complete timing jobs, access water pumps, remove strut towers, grounding bolts, sway bar links, and many other necessary applications on the job.
ORIGIN
This solution was developed to solve the challenge of previous size constraints limiting access, performance tradeoffs, and productivity loss due to the need to switch between multiple solutions. The focus was to deliver the smallest profile with the best balance of speed and torque and the ability to insert sockets directly into the head of the tool, eliminating extra size from the anvil and standard socket connection.
SELLING POINTS
• The M12 FUEL INSIDER delivers unrivaled access with its new low-profile head design that allows sockets and adapters to be inserted directly into the tool, reinventing the ways of the traditional ratchet.
• The INSIDER delivers a combination of 60 ft-bs of max torque and 350 rpm to remove stubborn fasteners and complete more work faster.
• Technicians will experience ultimate versatility with the included INSIDER Box Ratchet Sockets (8-19mm and 21mm), 1/4” Hex Bit, 1/4” anvil adapter, and 3/8” anvil adapter to tackle any job in the shop. (An SAE 8-pc Box Ratchet Socket Set, No. 49-16-1640, is also available.)
STORAGE AND DISPLAY
The packaging is optimized to be easily stored, transported, and merchandized on a truck while also allowing for placement in the retail environment with the capability to be hung or placed on a shelf. The product can stay in the box on the truck as the packaging has all the needed specifications, features, and benefits. The SAE accessories are packaged in flat corrugate making it easier for mobile jobbers to merchandise on the trucks. Both packages of the Bare Tool and the Kit come with a full metric socket set 8-19mm and 21mm along with three adapters.
FEATURES AND BENEFITS
• The M12 FUEL INSIDER delivers unrivaled access with over 3/4” lower profile, delivering the smallest head profile size in the industry when compared to cordless competitors, and even rivaling access of manual solutions. The INSIDER allows users to reach deep applications reducing the need to reach for a hand tool and increasing productivity.
• Improving access and safety on the job, this ratchet features an extended reach neck for ultimate access and protection from knuckle busting in hard-to-reach locations.
• The INSIDER eliminates common compromises needed to complete the job. Providing pass-through capability up to 15mm or 9/16” SAE, dual LEDs for increased illumination, and cordless performance in the size of a manual tool, this solution easily integrates into a technician’s current fastening lineup with the inclusion of anvil and magnetic hex adapters.
• The M12 FUEL INSIDER Extended Reach Box Ratchet has a 5-year warranty and the included INSIDER Box Ratchet sockets stand by our lifetime guarantee.
MANUFACTURING SPECS
• Max Torque: 60 ft-lbs
• 0-350 rpm
• Length: 15.9”
• Weight (tool only): 2.25 lbs
always has an eye out for what his customers may need , even if that's an A/C machine in the middle of winter.
Valdovinos
Photo courtesy of Elias Valdovinos
THE ‘SEASONAL SALE’ doesn’t exist
Though you may sell more A/C tools and equipment during the warmer months, with the right sales tactics, you can be making these sales year-round.
By Emily Markham, Editor
Spring is in the air. The snow is melting. The sun is staying out later and longer, and it won’t be long until the season of summer road trips begins. This changing of the seasons may also mean a change in sales tactics for some mobile distributors or perhaps just a greater push when it comes to A/C tool and equipment sales.
However, Cornwell Quality Tools distributor Elias Valdovinos prefers to take a more holistic approach to selling A/C tools and equipment. In the past year, Valdovinos has sold a number of both R-134a and R-1234yf machines, regardless of the season. His secret to making these sales is simple: observation.
“Every time I walk into a shop, I’m always observing and trying to decipher what they need,” he says. “Sometimes the shops don’t even know they need [an A/C machine] until you bring it up to them. Just being observant of your surroundings can make the sale for you.”
Though observation is a key factor in making sales, mobile distributors should also have a solid understanding of the tools and equipment they’re selling. This understanding should go beyond the basics of each product’s features and benefits or the models offered by different manufacturers; distributors should be aware of any laws or regulations surrounding the products, especially when it comes to A/C tools and equipment.
THE EVOLUTION OF A/C EQUIPMENT
As of 2021, the installation of R-134a refrigerant in passenger cars and light trucks was prohibited by the Environmental Protection Agency (EPA). Instead, R-1234yf is now in use due to its low Global Warming Potential (GWP). Comparatively, R-134a has a GWP of about 1,400 while R-1234yf comes in at less than 4. With this shift came the need to introduce an A/C machine that could handle R-1234yf refrigerant and eventually, arguably the more popular machine, one that could handle both.
However, this isn’t the only update that distributors should be aware of –SAE certifications are another important factor. In the last 10-15 years, SAE has put two regulations in place: SAE J2788 and SAE J2843.
“SAE has always kind of required certifications on the recycling machines,” explains Jeff Wiedecke, national sales manager for Mastercool, Inc. “Years ago, it was about 89 percent of the refrigerant you had to get out. Then the newer SAE regulations required you to get 95 percent of the refrigerant out.”
SAE J2788 refers to R-134a machines and SAE J2843 to R-1234yf machines. These regulations help ensure that all the moisture is being removed from the vehicle’s A/C system, and failure to do so could potentially lead to future damage.
“[If the machine] doesn’t have to get 95 percent or more of the refrigerant out and it doesn’t have the certified filters, which make sure you’re removing all the moisture,” Wiedecke says, “[then] you have a possibility of hydrochloric and/or hydrofluoric acid being created that could eat away from the inside of the system itself.”
Potentially damaging a customer’s vehicle by using a non-certified machine isn’t ideal. Additionally,
Wiedecke notes that if a shop is using a machine that isn’t SAE-certified, they could wind up with around a $40,000 fine from the EPA.
Looking ahead, with the advancements being made on newer model vehicles’ A/C systems, diagnostic tools may be taking the lead for some A/C repairs.
Robinair’s Senior Product Manager Tim Wagaman says, “Modern A/C systems are driving greater efficiency with innovative climate control features that maintain ideal in-cabin
temperatures without the unit running any more than it needs to. With this advanced efficiency comes a host of new sensor elements that are seeing diagnostic tools play a greater role in standard A/C service.”
THE EFFECTS OF EVS ON A/C
Though largely there is little variance between internal combustion engine (ICE), hybrid, and electric vehicle (EV) A/C systems, whether they’re R-134a or R-1234yf, the biggest difference is the compressor.
When it comes to bigger shop purchases, such as A/C machines, Valdovinos encourages distributors to speak with the shop owner.
Photo courtesy of Elias Valdovinos
“It’s electrically driven,” explains Wiedecke, “so you have to be using POE oil, which is non-conductive, instead of PAG oil, which is used in standard cars.”
Due to it being non-conductive, this makes it a safer choice of oil to use in a high-voltage compressor. Additionally, POE oil has better moisture encapsulating qualities that will protect the electrically driven compressor much better, Wiedecke notes.
Valante Pappas, national account manager for FJC, notes that their oils are non-conductive, making them safe to use in EVs.
“They’re designed to work in both belt-driven and electric systems,” Pappas says, “making them a versatile option for a variety of vehicles.”
Jump Starting Made Easy with Jump-N-Carry
Whether it’s lithium or lead acid, shops and technicians know that when they reach for a JNC, it’s going to work. Our lithium units deliver exceptional power, supreme convenience, unsurpassed safety and long unit life.
- Deep cranking reserve
- Effective on totally dead (0,0V) batteries - UL2743-certified for safe operation - Quick, efficient and easy recharging
- Service Repair Coupon
Valdovinos keeps his truck fully stocked so he's able to provide his customers with anything they need whenver they need it.
Photo courtesy of Elias Valdovinos
3-PIECE THREAD RESTORER FILE KIT
CONTAINS METRIC AND SAE FILES
Restores damaged external threads, any diameter, right or left hand
Select the proper number of threads per inch or millimeters per thread, and overlapping several good threads, work over the area using regular file strokes
Rethreading files are highly tempered for strength and durability
Servicing EVs and hybrid vehicles is also a bit different for those with R-1234yf systems. When using an A/C machine, technicians are not allowed to automatically inject the oil as they can for vehicles with R-134a systems.
“By law, the machines are prevented from having onboard oil injection,” explains Justin Fisette, senior product marketing manager for Robinair. “The semi-automatic machines will perform most of the service needed, with a technician having to manually inject oil to lubricate the system upon recharge completion.”
Apart from the difference in the oil used and slightly more manual servicing needs, the frequency of part replacement between ICE, hybrid, and
EVs varies quite a bit. In a survey done by Endeavor Business Media’s IMR group, it found that between 2019 to 2023, EVs showed the highest average replacement rate in 11 of the 15 parts respondents were asked about. These parts included:
• A/C compressor
• A/C condenser
• A/C recharged
• A/C tubes and hoses
• Blower motor
• Engine fan cooling motor
• A/C evaporator
• Air conditioning/heater blowers
• Radiator hose (both upper and lower)
• Radiator fan motor
Hybrids received the highest
It's important to keep smaller A/C tools on your truck like gauge sets, vacuum pumps, and oil injectors.
Photo courtesy of Elias Valdovinos
average in zero products, while ICE vehicles scored the highest in four. With this in mind, distributors should make sure that any of their customers who service electric vehicles have the proper tools and equipment on hand to make any of the replacements listed above.
PRODUCT CONSIDERATIONS
The goal of a distributor isn’t to sell their customers products they don’t need. Instead, they should help customers find the tools and equipment that will best aid them in getting each job done.
“Focus on what makes the tech’s job easier,” says Pappas. “The goal is to make their work faster and more efficient so they can get the job done right.”
Many considerations factor into making a final decision on buying an A/C tool. If your customer is having a hard time deciding what tool to buy, try talking with them about some of these considerations.
Portability
Whether your customer is having to move around the shop or works as a mobile technician, having portable equipment can be very beneficial, especially considering the size of some A/C machines.
Many manufacturers now make portable A/C machines, such as Mastercool’s Mobile Monster, No. 91788.
“The Mobile Monster is basically … a heavy duty steel cart with the big knobby wheels and it’s got a recovery machine on it,” Wiedecke says. The big wheels help the machine to move easily in any environment, and the cart comes equipped with a 4-way aluminum manifold, a black series electronic charging scale, a 6-CFM, 2-stage black series vacuum pump, a twin turbo refrigerant recovery machine, and more.
Efficiency
Getting work done quickly and efficiently is the goal of just about every technician out there. To help them achieve this goal, it’s the distributor’s job to help get the right tool in their hands.
For example, Wagaman notes that “the Robinair LD9-TGKIT Tracer Gas Leak Detector Service Kit helps technicians complete faster, more accurate leak repairs.”
He goes on to explain that “using tracer gas for leak detection rather than opting for the traditional dye method helps improve accuracy when searching for a system leak – allowing technicians to complete the task of finding the leak faster so they can swiftly move onto leak repair.”
The kit can find tracer gas leaks as small as 0.05 oz/yr for R-134a and
.015 oz/yr for R-1234yf. Once the leak is found, a full-color LCD screen will guide technicians to it using messages, graphics, and prompts.
Customer service
Distributors know that customer service is a key part of having a successful truck. Many times, that customer service is coming directly from you as the distributor.
Cornwell distributor Valdovinos travels through central Oregon making stops at dealerships, independent shops, heavy duty shops, and more ensuring his customers are well taken of care. One way he does this is by being able to offer a bit more coverage on the A/C machines he carries on his truck; he’s able to offer his customers a two-year warranty, more coverage than his customers would get buying through a big box store.
COVER STORY
“[Shops] never know when the equipment is gonna go down,” Valdovinos says, “and having the peace of mind that, ‘I’m still under warranty, so I just have to call my dealer, and my dealer will take care of me,’ is important.”
On the flip side, distributors can also offer customer service by selling from manufacturers who offer great customer service. If you can’t help your customer, the next best thing you can do is connect them with someone who can.
Wiedecke notes that all the Mastercool A/C machines have a 1-800 number on the back that will connect their users with one of their technicians and because each machine also
has Teamviewer, a remote access software, Mastercool’s technician will be able to run a diagnostic scan to help pinpoint whatever issue the machine is having and get it fixed.
SALES TIPS
Finding your edge to make a sale isn’t always easy, but the tips below could give you a new perspective on how you sell your A/C tools and equipment.
1. Talk to the shop owner “Don’t be afraid to talk to the shop owners,” Valdovinos says.
Oftentimes, distributors will stick with what they know and just go to see the technicians, he explains. They forget
about the shop owner, and for bigger purchases, such as A/C machines, not speaking with the shop owner could mean losing out on business.
“Just go say ‘hi’ to them and tell them what you can bring to the table,” the distributor says. “They’re always looking for ways to help their business. So, if you can provide that ‘it’ factor — 'I come every week. If something happens to the machine, I’ll be here; I’ll be the first one in line to help you solve the issue.'
“If you can provide that type of customer service that everybody wants — you’re it. There’s nobody else that will compete because you’re bringing to the table something that they desire.”
2. Don’t forget the complementary tools
One of the biggest pieces of equipment used when providing A/C service is an A/C machine, literally, but there are many other tools a technician may need for this service as well.
FJC’s Pappas notes that they have everything a technician needs to complement an A/C machine, including oil injectors, manifold gauge sets, orifice tubes, o-rings, vacuum pumps, and more. All are good tools to keep available on your truck.
In addition to those tools, Robinair’s Fisette also recommends a leak detector that meets SAE J2931 standards.
“The newer leak detector standards were developed to sniff out both R-134a and R-1234yf, while older leak detectors may miss an expensive refrigerant leak,” he explains. “If shops fail to find a leak, they could have customer comebacks and costly service and repairs they could have previously fixed.”
3. Sales opportunities are year-round Though Valdovinos has only been in business for a little over a year, his predecessor taught him to never
Robinair offers an online resource library of videos on their A/C machines' functions and maintenance.
Photo courtesy of Robinair
overlook an opportunity for a sale. And when it comes to selling A/C tools and equipment it may seem like that’s only a “seasonal” sale. However, the distributor has had success selling A/C machines outside of the standard A/C blasting months.
“In this year, believe it or not, I already sold two,” he says. “We’re in the middle of winter. We’re expecting to get freezing conditions for the next two months, [but] there’s a market for it. You just have to be targeting the right shops.”
This goes back to Valdovinos’ point at the beginning of the article that observation is key. Overall, just paying attention to your customers needs, especially when they don’t see it for themselves, will make the sale for you.
• Two sealed bellows design bottles, one used oil bottle
• Status light
• Refrigerant database
• SAE J2788 certified
• Made in USA
Valdovinos dropping off the first two A/C machines he's sold for 2025.
Photo courtesy of Elias Valdovinos
EVOLUTION CONTINUES The tool truck
Options to consider when creating or updating your tool truck’s layout.
By The LDV Team
As tool requirements for technicians continue to evolve, so do custom tool trucks and how you display products within them. LDV’s commitment to designing and building the best tool trucks and product displays for them continues to evolve as well. We have released several new features in recent years to help you make the most of the space within your mobile tool store.
Layout and organization are very personal decisions, what works for one person, will likely not be preferred by another. We see some
customers take a very big-picture approach to laying out their truck; looking at what tool storage they want to be able to display, figuring out a workspace for themselves, and leaving the rest for general tool storage and display. Other customers are very particular and design individual sales and display space for nearly every product they carry. Beyond the major considerations of how much space to allow for tool storage and how much space you’d like for a workstation and repair station, we’ve included some great options to consider below when laying out your truck.
LAYOUT FLEXIBILITY
Some distributors sell a lot of toolboxes. In this case, it is common to see three toolbox openings to carry them. But what if your customers aren’t buying boxes or you want to feature different products in that space? LDV offers the MRC, or Mobile Retail Center, a rolling shelf that can be inserted into one or more box openings when you elect to leave a toolbox off the truck. Our MRCs can include adjustable shelves, LED lighting, and more so it becomes a true extension of your store and display space. We always recommend
To best show off your inventory, you may consider creating specific displays for all the products you carry when creating your truck’s layout.
Photos courtesy of LDV
removable shelves above the toolbox area, so you can continue to display products above the box while maintaining flexibility to show a hutch or top box when desired.
“The number and size of toolbox openings has been a real discussion point with customers in the past few months,” says Paul Giese, LDV tool truck sales specialist. “Trucks that have three box openings are often being ordered with a Mobile Retail Center for additional product display space when a box isn’t being displayed in that opening. We can even add lighting to the shelves like a conventional display shelf.”
Slatwall has taken off like a rocket recently as well. Slatwall is great near the desk, repair area, over box openings, and more.
“Slatwall is great because it’s so easy to change up the [tool truck],” notes LDV Tool Truck Sales Specialist Jeff Rueter. “If you have an arsenal of bins, shelves, and hooks, you can keep the [tool truck] looking fresh for your customers.”
The overall theme is flexibility. You want the ability to change which products and how they are displayed in your store quickly and easily. Also don’t overlook your point-of-sale areas where you can hang beef jerky, gloves, hand cleaner, and more. Slatwall provides easy options for displaying a wide variety of these items.
GET ORGANIZED
Dealing with broken tools is another evolution we have seen in recent builds. We have been integrating tool chutes at the workstation that allow you to drop the tool into the chute which leads to a bin in an exterior storage compartment. This clean and convenient solution keeps unsightly broken tools out of your truck’s interior and makes getting them out of your truck so much easier.
Another great way to get organized is the use of a dedicated socket center. Our heavy duty socket centers can be installed at the repair center or in the actual store area. These drawers and slides are designed to handle a lot of weight and can be upgraded with high-strength magnets to ensure loose sockets and sets stay put during transport.
“Adding a socket center is a great way to get organized,” says Jay Essman, LDV tool truck sales specialist. “In the past, finding a way to display loose sockets was always a challenge. Now a dedicated drawer stack can be utilized so everything has a home. This makes it so convenient for your customers to find what they are looking for.”
Another great feature to include is exterior storage boxes. These allow you to carry additional inventory while not overloading the store. You want your customers to be able to
find products quickly without having to move boxes or other large items in the process.
“Almost every custom truck that leaves here has at least one exterior storage box and for good reason,” explains Rueter. “Even if you are buying a pre-owned LDV-built tool truck, look for one with exterior storage. We design and build them in-house.”
MAKE SUGGESTIONS
A lot of our ideas come from you. You tell us you need a power tool display, a better desk area, or a better way to handle warranty repairs, and we engineer solutions to meet your needs. Whether you are buying a new tool truck or a pre-owned one, LDV-built trucks are high-quality tool trucks. Even our pre-owned trucks go through a rigorous inspection, diagnostic, and refurbishment process to ensure they are ready to hit the road.
When thinking of your truck's layout, consider how much space you'll need/ want for your workstation.
SHOW ME YOUR TRUCK
Everything in its place
Organizing your truck and keeping your workspace separate from customers can be challenging, but this Mac Tools
By Elli Carder, Assistant Editor
Mac Tools distributor duo Ed and Maria Lee never foresaw that they’d be working on a tool truck.
Ed was an L1-certified technician with around 37 years in the automotive repair field, and Maria was working for an aerospace lab. After a car accident that left Ed unable to work with his hands above his head, he decided in 2017, that tool distribution was the best option for him. Maria, after helping on the truck for some time, joined him shortly after at the end of 2020.
“The business took off,” Maria says. “It kept growing and to this day I feel like we’re still growing.”
IT’S ALL IN THE DETAILS
The Lees purchased their truck, an M2 Freightliner Cabin Chassis with a 22’ long box, from Summit Bodyworks in 2019 and had it delivered in 2020. They’ve customized the truck, making it fully their own and maximizing their space to increase efficiency in their day-to-day operations.
Inside the truck, the Lees added custom sliding shelves on the bottom of their main shelving, allowing for more products to be stored. Technicians come on the truck and can pull that shelf out without getting on their knees in an uncomfortable position to look.
Additionally, when working with Summit, the Lees custom-designed an insert for one of their Mac Tools toolboxes. In the area normally considered a toolbox pocket, they designed removable shelving for the entire back of the truck.
On the steps, drip plates stop customers from tracking in the rain and other messes, helpful in the Washington weather. A 5’ long and 18” tall creeper pocket on the exterior driver’s side stores creepers to save room for more inventory on the inside. They’ve even added security cameras to the truck as a proactive measure to keep their inventory safe and give customers that extra peace of mind.
“We have the screen for the security cameras ... so the customers can see it,” Ed says. “Oddly enough, they like seeing themselves on the video.”
MAKING THINGS EASY
Most of the shops on their route in Spokane, Washington, are dealerships or mom-and-pop shops. No matter what kind of shops you visit, in this industry time is money,
duo has mastered it.
and getting customers taken care of on time can have a huge impact. To keep things easy for themselves and the customers, the Lees started pricing out all their inventory.
“[It] allows for customers to know what the prices are right off the bat,” says Maria. “They’re not waiting for us if we’re working with other customers, and we’re not having to look up pricing all day long.”
Since their truck is heavily loaded — a compliment paid to them by both technicians and Mac Tools representatives alike — they keep everything organized by category. Cooling systems, hand tools, and more all have their designated place on the truck. The body shops they service have a full body tool section separate from the rest of their products. The only area that sees regular change is a shelf in the front of the truck that houses featured and promotional products.
“We’re not necessarily changing the entire layout of the truck every month,” Maria says. “Then it’s easier for guys to know where they can find what they’re looking for.”
KEEPING YOUR OWN SPACE
To separate their space from the customers’, Ed and Maria added an L-shaped desk for their main computer and a second countertop across from it.
“It’s one thing you don’t think about when you first get started in the business,” Maria explains. “After being on the road all day long ... it’s definitely helpful just for your well-being to know that this is my space.”
No matter what this industry throws at them — an unfortunate start or even a new addition to the truck in the form of a Jack Russell pup named Max — the Lees continue to feel fortunate.
“We’ve been extremely blessed,” Ed says. “This was the hand that was dealt to us, so we played it the best we could. I feel very fortunate.”
Ed and Maria Lee Spokane, Washington
Top Left- Security cameras on the outside of the truck give the Lees peace of mind when off the truck. Top Right- Max, the newest addition to the Lee family, rides with them everyday. Middle Left- Technicians and Mac representatives have complimented the Lees on the amount of inventory they keep on their truck. Bottom Left- No matter what challenges they face, the Lees feel fortunate to have each other (and their loyal pups) as they grow their business. Bottom Right- Hank the dog loves to be on the truck when it's not moving.
The key to success: Customer service
Seven tips on how to provide customer service that keeps your customers coming back for more.
Brian Fahlgren, Contributing Editor
“It’s so simple, even I can do it!” A good friend and fellow dealer, Dave Henrie told me that over 20 years ago. We were discussing the challenges that tool dealers experience. I was just starting my new position as district manager. Of course, that comment was said with “tongue-in-cheek.” If the tool business were all that easy, every dealer would be successful So, what makes a dealer successful? My DM told me when I first started on a truck, “If you can master the mobile tool business, you’d probably be successful running any business.” What he meant was, you’re not just a tool dealer. A successful tool dealer must wear many hats. You have to be skilled at customer service, credit approval, marketing, purchasing, shipping and receiving, warranty, fleet maintenance, scheduling, company morale, etc. I could expand on the list, but if you know the tool business, you understand. Many of the new dealers I’ve started were previously technicians. The tool business seems easy from the outside. However, like most things, they quickly learn it’s much harder than it looks.
SEVEN TIPS FOR SUCCESS
I firmly believe the two most important words in the tool business are, to and for. A successful dealer understands that as they’re driving away from the shop, it’s important your customers are talking about what
you did for them and not what you did to them.
1Provide a warranty
Customers don’t mind paying a premium price for a quality tool as long as it’s followed up with premium service. Warranty is the cheapest customer service you can provide on a tool truck. Don’t get caught up with the event of the day at the shop. You need to stay focused on the next week, next month, and the years that follow with those customers. If you have to spend a little to take care of a customer issue, do it. There will always be items not covered under conventional warranty. You are your own advertisement for quality service and warranty. Most tool dealers never spend money on outside advertisements as we personally see our customers every week. I’ve always believed the money I spend going above and beyond was my advertising budget.
For example, a customer only had their air or electric tool for a couple of weeks and it fails? Hand them a new one! Would you want your new tool sent in for repair and to have to wait for it to come back? Even if you have to sell the tool at cost when it does come back from repair, you’ve made the original purchaser happy and also have another happy customer who got a deal on a “new” tool.
Additionally, it doesn’t matter where your customer bought the tool needing a warranty. Take care of the
customer when it’s a common brand that all tool trucks carry. Being cheap on a tool truck is the kiss of death. A successful dealer understands that a few dollars spent out of pocket yields one successful week after another.
2 Honor sales prices
Having policies like honoring the new flier sale price on a purchase made within the last 30 days makes customers feel good about their purchase. How do you feel when you buy something and the next week you see it on sale? I used to enjoy walking into a shop and handing a receipt with a credit to reflect the new flier sale price BEFORE the customer opens up the new flier. You can always recover the loss when you resell the item at its regular list price down the road.
3 Check your attitude
‘Attitude is everything’ is not just a cliche, it’s a fact. Do your customers know that, no matter what, you’re going to show up with an upbeat, positive attitude every week? It’s possible your customer is already dealing with a frustration before you pulled in. The last thing they want to deal with is a tool dealer with a negative, down-and-out attitude. My customers always knew my answer to “How are you doing?” was going to be, “Close to perfect!” I’ve often had people tell me, “I wish I could say that.” I’ll always explain that you can. Your attitude is one of the few things you can control.
4
Prove you’re dependable Ten o’clock on Tuesday? Are you the dealer that everyone knows will be there every week at the same time? If you do have to skip a shop because of a delay at another shop, don’t just do a drive-by. Call or shoot the shop a text. Make sure they weren’t depending on you for a special tool or a needed warranty. Customers are more likely to buy from a dealer they can depend on. You can’t hope to have successful sales and collections if you’re not consistent.
5 Take pride in your tool truck
Keeping your truck clean and wellstocked is also a reflection of how you care about your business. It’s the first thing they see as you drive in. You are driving a rolling billboard. It’s also a great feeling walking out of a shop and seeing your shiny, clean tool truck.
6 Utilize a planner
Write it down! Yes, I know you can keep track of the daily events on an app on your phone or laptop.
Perhaps that works for you. I found that keeping a daily planner open on my workstation worked best for me. If a customer had a special tool they needed, I’d have a place to write down the information and to reference as a reminder.
I always enjoyed the follow-up. There would be many times I’d see the customer that next week and tell them, “Hey, I did find out I can still get parts for that old puller set you have.” It wasn’t uncommon to have the customer respond, “I forgot I asked about that, thank you.” There’s just too much that happens between the first stop and the last stop of the day. A planner is just another tool to assist you in providing excellent customer service.
7 Cultivate a professional image
You are a professional, selling professional tools to professional technicians. You need to dress as a professional too. You’ll never pull into a dealership and see all the technicians dressed in a t-shirt and blue jeans.
It’s important for the shop to project a professional image for their customers, so you too need to be conscious of your personal image for your customers. Save the blue jeans and t-shirt for the weekends.
And lastly, make sure you’re the tool truck everyone looks forward to seeing every week. It’s such a compliment to have a new customer jump on the truck and tell you, “All the guys in the shop say you’re the best tool guy in town.” It’s up to you to earn the business and respect of your customers every week.
BRIAN FAHLGREN started in the tool business in 1998. Falhgren has been an employee dealer, franchised dealer, and district manager for two different flags. In 2018, he returned to the driver’s seat of his own tool truck. Providing premium service and his continuous “close to perfect” attitude, he achieved his goal of being a Top 10 dealer for Cornwell Quality Tools. He and his wife of over 44 years recently retired, moving from Oregon to the endless summers of Beverly Hills, Florida.
Photo courtesy of Frank Orphey
DRIVING SALES
Battery & Electrical Service Tools
Battery & Electrical Service Tools
As batteries keep getting better and better, so do the tools needed to safely service them. Make sure your customers are carrying the right equipment for the job when they’re working on electrical systems.
FEATURES 3 CAVITIES FOR VERSATILE CRIMPING
The Milwaukee Tool Ratcheting Insulated Terminals Crimper, No. 48-22-3084, delivers secure crimps for insulated wire terminals. Its ratcheting action is designed to provide a complete crimping cycle in order to maintain a high terminal pull-off force. Engineered with three crimping cavities, the tool provides versatility for 22-18 AWG (red), 16-14 AWG (blue), and 12-10 AWG (yellow) insulated terminals. Additionally, the tool features high-contrast color-coded markings to provide increased visibility.
For more information, visit VehicleServicePros.com/53075062
DURABLE ROLL POUCH FOR PROTECTIVE STORAGE
The 8-in-1 Insulated Precision Screwdriver Set with Case , No. 32584INSR, from Klein Tools features an insulated handle and blade which are 1,000V rated for protection against electric shock. The interchangeable blade locks into the handle for quick and easy changeouts, while the Cushion-Grip handle allows for greater torque and comfortability. Additional features include a spin cap for increased control and a durable roll pouch for protective storage and portability.
For more information, visit VehicleServicePros.com/53075668
PROTECTS SPARK PLUGS DURING INSTALLATION AND REMOVAL
The ARES 3-pc Spring Loaded Universal Joint Magnetic Spark Plug Socket Set, No. 11080, includes three 3/8” drive magnetic spark plugs in 14mm, 9/16”, and 5/8” sizes. Constructed of high-quality chrome vanadium material with a polished chrome plated finish for rust and corrosion resistance, each spark plug socket features a spring-loaded universal joint design that prevents the joint from becoming loose and falling to the side. This design allows for easier placement of sockets on spark plugs that are hard to reach, and the interior magnets retain and protect spark plugs for easier installation and removal.
For more information, visit VehicleServicePros.com/53080008
CAN BE PERMANENTLY MOUNTED ON BATTERIES
The CTEK Comfort Connect, Nos. 56-260, 56-261, and 56-329, allows technicians to quickly and easily reach well-hidden batteries in the vehicle. CTEK offers three different sizes depending on the type of battery terminals: No. 56-260 for smaller batteries, No. 56-261 for top post batteries, and No. 56-329 for side post batteries. There is no need to hassle with battery clamps every time, just permanently mount Comfort Connect on every battery that needs charging and easily charge and maintain the batteries after use for prolonged life.
For more information, visit VehicleServicePros.com/55057069
ENSURES CHEMICAL STABILITY
The Jump Starter with LiFePO4 Battery, No. JA2500, from Lokithor is designed for longevity and safety. With over 2,000 cycles of 100 percent depth of discharge, its LiFePO4 technology is engineered to surpass traditional batteries. Crafted from safe materials, the JA2500 ensures chemical stability, minimizing the risk of thermal runaway and overheating. The JA2500 has a peak current of 2,500A and serves as a versatile companion with USB charging and a 300 lm LED flashlight for added convenience.
For more information, visit
CAN JUMP START 8-CYLINDER DIESEL ENGINES
The Schumacher Electric DSR ProSeries 2000A 12V Jump Starter and Portable Power Station, No. DSR168, features an internal high-output AGM battery that delivers 2,000 peak amps, 500-cranking amps, and 325 coldcranking amps, making it powerful enough to jumpstart 10-cylinder gas and 8-cylinder diesel engines. It also functions as a portable power hub that can charge any 12V DC device. It includes a digital display that shows the internal battery percentage or battery voltage. The DSR168 features a rust- and corrosion-proof casing with 4-gauge, 60” booster cables with heavy duty metal clamps.
For more information, visit VehicleServicePros.com/55244932
FEATURES 7’ JUMP STARTER CABLES
The Associated Equipment KwikStart ProHD Jump Starter, No. KS401, features a heavy duty 22Ah sealed AGM battery and a 12V 600mA internal charger that can provide a peak amp output of 1,700A and 360 cold-crank amps. The KS401 features 7’ replaceable cables, the longest in the industry according to the company, with plastisol-coated 400A steel clamps. A digital LED display provides state of charge readings, and a builtin digital voltmeter can be used to perform light diagnostics. The jump starter is made in the USA of U.S. and global components and comes with a 1-year warranty.
For more information, visit VehicleServicePros.com/55238500
ANGLED TIPS FOR HARD-TOREACH CONNECTORS
The Lisle Electrical Disconnect Pliers, 60 Degrees, No. 37980, allow users to easily remove locking push-tab style electrical connectors commonly found on mass air flow sensors, ignition coils, and fuel injectors. It features two angled tips, one with a hook for pulling out tabs to unlock the connector and one with a point for engaging the tab. The pliers can be operated one-handed and in tight spots thanks to its spring action. Dual durometer grips ensure user comfort.
For more information, visit VehicleServicePros.com/55124690
FEATURES A SPRINGLOADED DESIGN
The Spark Plug Boot Puller, No. C28234, from Performance Tool , is designed to help prevent damaging or separating wires and boots during spark plug removal. The puller features a 45-degree offset jaw that aids in accessing recessed and hard-toreach spark plug boots. Users can remove or disconnect sensors, connectors, and terminals in all kinds of electrical systems. Vinyl-coated handles and jaws provide the tool with a non-slip grip. The tool is heattreated and features a spring-loaded design.
For more information, visit VehicleServicePros.com/53095683
FEATURES EV-INSULATED PLATFORMS
The Tuxedo Distributors iDEAL EV/Hybrid Lift Table, No. LT-EV2500AH-X, incorporates multi-adjustable and directional EV-insulated platforms for controlled lifting and lowering tasks to safely remove, replace, or service heavy vehicle components for EV or hybrid vehicles, such as EV batteries, motors, powertrains, or similar heavy components. The table also features air-hydraulic power and fully operational hand controls for lifting, locking, and lowering. The table can hold up to 2,500 lbs. For more information, visit VehicleServicePros.com/55004827
DRIVING SALES
OFFERS CLEAN POWER SUPPLY FOR ECU REFLASHING
The E-XTEQ DCBS Mobile, No. EZ-0268-A, is a diagnostic and charge battery station that features built-in diagnostic functions to service and troubleshoot battery conditions, including state of charge/state of health. It can perform IR, CCA tests, true reserve capacity, and automatic load test and charge acceptance functions, as well as functioning as a Constant Current Constant Voltage power supply. It also offers a clean, consistent power supply for vehicle ECU reflashing.
For more information, visit VehicleServicePros.com/55137055
FEATURES STOWABLE PUSH-PULL HANDLE
OFFERS FAST CHARGING WITH 120WH CAPACITY
AVAILABLE IN SAE AND METRIC
The 6-pc Insulated T-Handle Hex Key Sets from Dynamic Tools include an SAE set with sizes ranging from 5/32" to 3/8" and a metric set with sizes from 2.5mm to 8mm. Each tool features an ergonomic comfort grip handle for easy operation and a secure, non-slip grip. Precision-machined black oxide tips provide an exact fit, and the tip size is marked on the handle for quick identification. Every piece undergoes a multi-step insulation process. Then, each tool is charged with 10,000V of energy for 180 seconds to ensure its insulation resists potential electric shock.
For more information, visit VehicleServicePros.com/55267388
The BendPak Mobi-EVS3000, No. 5175611, features a lift capacity of 3,000 lbs and is ideal for electric vehicle service and EV battery pack replacement. The lift table offers a compact design with a stowable pushpull handle and zero-throw casters for easy maneuvering around the shop or vehicles. It includes an adjustable screw jack and multiple recessed anchoring points for a variety of modular fixtures, adapters, and accessories. It uses a heavy duty 12V DC power unit with an onboard battery charger and charge indicator gauge.
For more information, visit VehicleServicePros.com/55134609
FEATURES MAXIMUM CHARGING RATE OF 120A
The PRO-LOGIX 12/24V Flashing Power Supply and HD Battery Charger, No. PL6850, from Clore Automotive, provides high current stable power for advanced module reprogramming on late model ICE, hybrid, and electric vehicles. It can properly charge a variety of lead-acid battery types and manage depleted and sulfated batteries. It features an automatic charging mode for easy operation, 120A max charge for speedy fleet service, and precise voltage control in 0.1V increments. It keeps voltage ripple to a minimum and uses rapid load responsive technology to minimize voltage drops to deliver clean power that will not disrupt reprogramming. The PL6850 comes with extra-long 13’ cables to reach all vehicle starting points.
For more information, visit VehicleServicePros.com/55243998
The TOPDON V4500Plus Battery Tester and Jump Starter is engineered for commercial-grade use. It is designed for 12V and large-displacement gasoline and diesel engines. Additionally, the jump starter offers a peak current of up to 4,500A and the capacity for up to 45 jump starts on a single charge. The two-in-one starter offers fast charging with a 120Wh capacity that serves as a portable powerhouse. It comes with dual USB QC 3.0 fast charging ports and a 12V DC output that guarantees a reliable power supply for onboard equipment, according to TOPDON. When paired with the mobile app, it becomes a battery tester, allowing users to assess their batteries.
For more information, visit
LIFTS EV BATTERIES AND HEAVY COMPONENTS
The Air-Hydraulic Lifting Table, No. LT35A, from Rotary Lift, offers side-to-side tilt alignment with fore and aft lift adjustments while under load. The platform can be adjusted to fine-tune positioning with swivel locks on both sides for additional safety. It runs on shop air-hydraulic operation, so no electrical power is needed to operate it. Its pushbutton pendant control offers easy and comfortable use while providing the technician the ability to move around and have a clear view of the workspace. Additionally, the table has a 3,500-lb capacity, is secured with air-released mechanical locks, and has 360-degree "low friction" casters on each wheel.
For more information, visit VehicleServicePros.com/55127427
OFFERS A 1.5-LB MAGNETIC CAPACITY
The Titan Professional Tools 22” Insulated Flexible Magnetic Retriever, No. 71100, can be used to retrieve objects from restricted or hard-to-reach areas. The flexible shaft can be routed and formed to reach difficult areas and retains its shape until redirected. The tool features a rounded handle for extra grip comfort; has a 1.5-lb magnetic capacity to retrieve magnetic parts, fasteners, and small tools; and is double-insulated for applications up to 1,000V AC/1,500V DC. Meets EN/IEC 60900 standards.
For more information, visit VehicleServicePros.com/55056497
PRINTS HEALTH REPORT 3 SECONDS AFTER SCAN
FEATURES VEHICLEMOUNT PACKAGE
The Cap•Start 1500 AMP Battery Driven System from Goodall by Vanair, a Lincoln Electric Company, comes in a convenient vehicle-mount package that is powered by a Vanair Super Capacitor and two group 31 AGM batteries. The Cap•Start 1500 can be mounted in the rear of a pickup truck or between the side packs of a service vehicle to provide countless jump-starts. The Cap•Start 1500 is available with cables, battery box, and batteries.
For more information, visit VehicleServicePros.com/55261814
The Matco Tools Digital Battery Tester with Printer, No. MDMAXBATADV, offers multi-use functionality and wide testing capabilities, including ripple detection, battery test, electric current test, starter test, charging system test, and voltage test. It can scan a battery and print out a health report within three seconds. The tester operates without heating, discharging, or sparking for user safety. It features a 2.4” backlit TFT LCD screen and comes with a 26” test cable.
For more information, visit VehicleServicePros.com/55250605
ORGANIZED IN A BLOW-MOLDED CASE
POWERED PROBES DON’T REQUIRE BATTERIES
The PQ345 PicoBNC+ 1400V Differential Probe Kit from Pico Technology can handle signals ranging from EV batteries and inverters to 5V digital communications networks such as CAN. It connects seamlessly with PicoScope 4425A oscilloscopes with up to three probes usable at once. Designed for both high-voltage and low-voltage environments, it also offers smart probe interfacing for easy probe configuration, powered probes that don’t require batteries, and status lights and probe checking for instant identification of connected probes.
For more information, visit VehicleServicePros.com/55040559
The Mac Tools 13-pc Magnetic Spark Plug Socket Set, No. MSPSS13PC, features a magnetic design that helps securely hold the spark plug. Sockets are knurled for easy turning by hand and feature a high-polish chrome-plated finish for corrosion resistance. This set features four standard sockets, four universal sockets, three extra deep sockets, two thin wall sockets, and a heavy duty blow-molded case to keep the sockets organized.
For more information, visit VehicleServicePros.com/55056720
RATED FOR 1,000 VAC/1,500 VDC
The Cementex Square Drive T-Handle Wrench Ratchets , Nos. IR14-TW and IR38-TW, are double insulated and available with either 1/4” square drive (No. IR14TW) or 3/8” square drive with X-Drive (No. IR38-TW). The design allows users to build their own T-handle tool to fit their needs and can connect with extension bars, sockets, bit sockets, and DriveHandle nut drivers. The ratchets comply with the IEC 60900 standard and ASTM F1505 standard, are tested to 10,000 VAC, and are rated for 1,000 VAC/1,500 VDC when working on live parts.
For more information, visit VehicleServicePros.com/55246197
PROGRAMMED THRESHOLDS FOR USER SAFETY
The High-Voltage Pack Service Tool, No. xPDC-1K, from Midtronics is a flexible platform with capabilities to meet EV battery specifications. The tool is designed to provide safe and efficient charge and/or discharge of HV packs with control and monitoring to simplify operation. Additional features include an Android interface with on-screen prompts to perform service with minimal input, and two power level variants to match the user’s needs.
For more information, visit VehicleServicePros.com/55248154
SHARES RESULTS WITH CUSTOMERS VIA TEXT
The DHC BTW350 is a wireless battery and electrical system tester that conducts tests via Bluetooth connection to the DHC app on a smartphone or tablet, which then displays real-time results. The app-based interface is not limited by cable length, and it allows users to edit and save customer and shop information as well as share test results with customers through text or images. It supports 6V and 12V batteries and includes 12V and 24V system tests. It comes with a 12-month warranty.
For more information, visit VehicleServicePros.com/55132310
EXTENDS TO 58-1/4” IN LENGTH
The CEAS 2,200-lb Lifting Table Air/ Hydraulic w/ Adapters, is designed for removing/replacing battery packs of electric vehicles as well as the engine, transmission, drive axle, fuel tank, suspension, and sub-frames of traditional vehicles. The table is controlled and powered by a foot-activated pneumatic-driven hydraulic pump. Additionally, the table can be extended to 58-1/4” in length and features four heavy duty and abrasion-resisting casters that steer and move quickly and back effectively. Reserved holes (3-15/16” by 3-15/16”) on the table allow for positioning and fixing components with specialized fixtures. The large base frame ensures better stability.
For more information, visit VehicleServicePros.com/55090735
STARTS ALL 24V GAS AND DIESEL VEHICLES
The Intelli-Start Industrial Jump Starter, No. PJ-IS3000, from Projecta is capable of starting 12V 12L gas and diesel vehicles and all 24V gas and diesel vehicles. Suitable for 12V and 24V prime moves, buses, and industrial machinery. This model has a LifePo4, allowing Projecta’s patented Rapid Recharge Technology to work. This RRT allows the vehicle that was jump-started to recharge the unit within 40 seconds after it is started. Users have unlimited jump starts without putting the unit back on its docking station for recharging.
For more information, visit VehicleServicePros.com/55136398
UPDATES CHARGING CHARACTERISTICS VIA USB
The Bosch BAT6120-US High-Power 12V Battery Charger and 120A Power Supply is a multi-functional battery support solution for automotive shops. It functions dependably as an efficient and fast battery charger for lead acid and lithium batteries, or as a 120A continuous power supply. The BAT6120-US can update charging characteristics via USB, offers a large four-color LCD, and is ideal for operating on a desk, bench, or floor, and is also wall-mountable.
For more information, visit VehicleServicePros.com/53095775
OFFERS WIRELESS CONNECTIVITY VIA APP
The PPDRAW from Power Probe is designed to help technicians monitor parasitic draw and serves as a memory saver during battery replacement. The PPDRAW delivers up to 10A of continuous current through its Smart Battery Output, while its graphing mode displays voltage and amperage as a waveform. With wireless connectivity, users can conveniently view and record data using the Power Probe Link app. Its USB-C rechargeable high-capacity lithium-ion battery provides hours of monitoring, and its TFT multicolor display offers hi-def visibility. Additionally, it features an adjustable current output alarm and auto power-off settings for customizable usage.
For more information, visit VehicleServicePros.com/55018121
CAPABLE OF LIFTING UP TO 2,500 LBS
The Scissor Lifting Table, No. SLT-2500, from Mohawk Lifts, is a heavy duty lift capable of lifting up to 2,500 lbs. The lift is engineered to accommodate transmissions or differential repairs and auto EV battery service. The lift provides easy 360-degree access to any component and includes heavy duty ratchet tie-downs to secure the load. It uses an air/hydraulic foot pump with a metered valve for safe lowering and includes four locking swivel casters for easy manueverability. It is made in the USA.
For more information, visit VehicleServicePros.com/55246617
YELLOW LAYER OFFERS VISUAL SAFETY INDICATOR
The Gray Tools Insulated 7-pc SAE Nut Driver Set features an orange top insulation layer and a second yellow layer that acts as a visual safety indicator. The set contains sizes 3/16”, 1/4”, 5/16”, 11/32”, 3/8”, 7/16”, and 1/2”. Each driver is individually insulated and tested to ASTM F1505 standards, providing user protection for up to 1,000V.
For more information, visit VehicleServicePros.com/55243897
Full 7 Amp load during the test Relay voltage drop monitored Ten second test! Test results displayed as red,green or yellow for caution
Finding your foundation
Since starting as a “wagon jobber” back in ‘87, Darrin Tenkhoff has built his business on solid foundations.
By Griffin Matis, Associate Editor
Even if he's not able to drive his truck or bring his trailer, Tenkhoff still does everything possible to keep his customers in business.
Darrin Tenkhoff runs his route from Oran, Missouri, servicing independent shops, mom-and-pop garages, and the occasional dealership, though his biggest customers are heavy duty shops and agricultural shops. He’s been in the tool business since 1987, taking over for his great uncle, who in turn took the business over from his father-in-law, who started it back in the ‘30s.
Tenkhoff joined the industry as a “wagon jobber,” selling filters, brake pads, distributor caps, and other parts and inventory to service stations. When
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auto supply stores started popping up nationwide, he shifted away from that side of the industry to focus more on tools, although he notes that he’s still selling tire products, like wheel weights, with plenty of success. He also says that he’s much happier selling tools than he was selling parts back in the day.
“I love selling tools, and I love talking to people about it, too,” he says. “I want to make sure [people] buy the thing that they need because if they do that, they don’t think I’m just selling them [something] just to make money. I’m selling [tools] to give them an opportunity to make more money themselves because then, in turn, they will probably spend more money with me in the long term.”
SERVICE, SERVICE, SERVICE
Funnily enough, Tenkhoff is back to carrying some of the foundational
products he was selling in his wagon days. Chemicals like brake cleaners have a stable spot in his truck, as do tire products, air gauges, and a variety of bits and wheels. His advice for figuring out what to carry is simple.
“Whatever looks good, whatever makes a good profit for you that works good for the customer,” he says. “Just listen. Listen to your customer. Look around, see what they’re using in the shop if you can get that also, but listen to them. That’s why God gave you two ears and one mouth. Listen twice as much as you talk.”
Listening doesn’t just apply to your customers’ tool requests. It covers the complaints and personal issues your customers are dealing with, too, all of which give you the opportunity to make sure you’re helping your customers as best as you can.
“The big thing is taking care of the customer with the warranty. A lot of tool trucks will sell, for instance, my biggest seller is Milwaukee. And they’ll sell [the products] to [their] customers ... but if it breaks on the customers, they’ll just tell them, ‘You got to send it back to Milwaukee.’ Well, I don’t do that. I take care of my customer. Service, service, and service. If I sell them the product, I want to take care of it for them.”
STAYING AFLOAT AS A DISTRIBUTOR
The job doesn’t end when the customers walk off your truck. Most of the real labor and effort comes after the shop visits, and that’s where new distributors can find themselves in trouble, fast – especially if they’re working all alone.
“You got to, got to keep on top of your paperwork. You’ve got to keep on top of all your inventory,” Tenkhoff says. “Try to get to where you can buy things whenever [they’re] at the best price and stock [them]. Just make sure you have good inventory for people to
Photos courtesy of Darrin Tenkhoff
buy and see what’s new out there to show them the new things. And that’s very hard to do now, to keep on top of that, because there’s so many things coming out, just constantly.”
As overwhelming as the business aspects of the industry may be, the important thing is to remember that at the end of the day, you’re talking with people, not numbers.
“Just be nice to everybody. Be their friend,” he says. “That’s the biggest thing, I think. Don’t just be a salesman. I don’t think that’ll get you very far.”
He gives the example of a recent customer who came to him looking to buy two impact wrenches that, aside from the size of the anvils, were identical. Tenkhoff asked a few questions to try and figure out why the customer wanted both and realized that the customer wasn’t thinking about what was going to work with what was already in his toolbox or what he’d actually be using day-to-day.
On Tenkhoff’s advice, the customer left empty-handed to reevaluate his needs. Although he could’ve gotten the profit from selling two near-identical tools, the value of the relationship he’s built far outweighs that temporary uptick in sales.
MORE THAN A CUSTOMER
In his experience, the most interesting aspect of being a dealer is the relationships he’s built with his customers.
“They’re friends. There’s [been] a lot of them over the years. They’re still in business and we’ve still got a relationship,” he says. “You felt that they became your friends, and it’s great to see them when you show up every week or every two weeks. I’ve broken down before and customers have loaned me their vehicles for me to get back home or to get a part or something to come back and fix it. There are so many customers I have like that that would do that for me. And that’s
happened a few times, so that’s the greatest thing.”
Tenkhoff is quick to point out that he hasn’t gotten this far on his own. The most important thing for a new distributor to have, according to him, is a solid foundation. While that includes having the capital to survive the first few rocky months of building up inventory and making payments, it also includes having people to support you.
“If it wasn’t for my fiancée, I wouldn’t be where I’m at,” he says. “She’s helped me broaden my horizons, she does my paperwork and makes sure I’m on top of things with, ‘Hey, this here needs to be paid,’ ‘You forgot about this or this person here,’ ‘We’ve got to send this back.’ So if it wasn’t for her, I wouldn’t be where I’m at right now.”
PREPARING FOR WHAT’S NEXT
Having been in the industry for nearly four decades, Tenkhoff knows that it’s impossible to predict how the next few months will shake out, let alone the next few years and beyond. Although the future may be hazy, he’ll
be prepared to face it thanks to his foundation in his family, his friends, and his faith.
“I’ve recently been thinking about it,” he says. “I really like what I do. I’m 58 years old; I’m looking four, five years down the road...what might happen? I don’t know. I’m looking into the future, I just don’t know for sure what that holds.”
FUN FACTS:
Most random thing you sell on the truck: None, everything has its place.
Favorite place to travel: The Western U.S. (Colorado, Idaho, Yellowstone, Glacier National Park).
Biggest sellers: Milwaukee and knives.
Thing you don’t leave home without: Cell phone, wallet, car keys, water bottle, snacks, that's it.
Tenkhoff says he ensures his customers are equipped to do the best job possible, even if that means a smaller sale.
How to prepare for a tool show
Various distributors weigh in on how they take full advantage of each tool show they attend.
By Emily Markham, Editor
Attending a tool show is a great way for distributors to stock up their trucks, be introduced to new tools and equipment, meet fellow distributors, receive training on selling certain products, and sometimes even make a sale or two. But in order to take full advantage of a tool show, you have to be prepared. Below are several tips and tricks from various distributors about how they make the most out of each tool show they attend.
1Prepare your customers for the show
“I take a good look at my inventory: what I have and what I don’t have. I let my guys in my shops know that the event's coming up and if they can think of anything. [I’ll] have them pass out a little card to have them jot down something that they’re interested in. And then while we’re out at the show, I can snap a picture of something and
3 Make sales on the show floor
“What I do is about two months before the tool show, I tell people that I have a show coming up and, ‘If you’re looking for any big ticket items, please let me know when I come around on the route.’ I got a pad and paper, and I write down the stop, the name, and what they’re looking for, so when I’m [at the show], if there’s a deal like, let’s say on an air compressor, and I wrote down ‘Shop owner at this shop is looking for an 80-gallon compressor.’ When I get there, I can call them from the sales floor and make the deal right there from the sales floor.”
- Chris Lamberson, independent
4 Keep business going while you’re away
—Steve Worth, Mac Tools
immediately send it to them and get instant feedback. I think preparing your customers that you’re going to go look at some of the newest products and availability of what’s out there today is important.”
2 Take stock of your inventory
“About a month before the show, I start reevaluating our normal daily orders for what can be held off until the show to see if I can get a better discount. Kind of just that normal truck inventory that doesn’t move every day or every week but would be something I would definitely want to restock, but I could wait a month or so to reorder it at even a little bit of a discount makes a difference. That also helps build the volume that we need to get to... to get that discount. Even a 5 percent discount adds up for that normal truck inventory we like to have on hand.”
-Maria Lee, Mac Tools
“Well, my customers [know] every year I take a vacation or [go to a] tool show. Whatever it would be, I would set up payment. Customers just know the program. I used to do ‘Set up your payment and you get a free hat or T-shirt’ when I was early on, which was really expensive, but now, people are just like, ‘Oh yeah, just run me like normal on my normal day.’ ... I mean, it hurts a little. It’s not my normal sales route, but it’s way more than zero.”
-Mike Stoner, independent
5 Take full advantage of the show’s timing and location
“With the [ISN] show being in July, it timed out really well to where everything I was buying in Florida would be arriving right around the time I was getting a new truck on the road, so I went a little wild this year and spent about double what I’ve ever spent there before, but I knew getting back on the road with a new truck ... I knew I had to make a splash, so I spent a lot more this year ... and so far, it’s paid off.”
