Contracting Business - April 2024

SO MUCH BUZZ. SO LITTLE NOISE.

NEXT-LEVEL COMFORT

We saw the stricter requirements of 2023 as an opportunity to really flex our innovation muscles. And our Endeavor ® Line of furnaces, air conditioners and heat pumps have caused quite a stir by easily meeting the new efficiency standards without growing in size or sacrificing performance—while being some of the quietest models available. We know there’s nothing in the new regulations about making them quieter—we just figured you’d appreciate the sound of a job well done.

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Popular Stories in Contracting Business

Issue Highlights

Lee Rosenberg Enters HVAC Hall of Fame

https://contractingbusiness.com/21283095

Special Service Tools

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What to Expect in 2024

https://contractingbusiness.com/21281769

News @ Press Time

BDR “Profit Launch” to Return

https://contractingbusiness.com/21285061

PHCC Presents ‘Essentials of Business Management ‘

https://contractingbusiness.com/21285063

SMACNA Supports

Modernizing

Apprenticeship Standards

https://contractingbusiness.com/21284875

Contracting Business Success

4 Requirements of Success

https://contractingbusiness.com/21256089

Are Your Proposals Holding You Back?

https://contractingbusiness.com/21283264

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March 2024 Products

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eNewsletter Update

HVAC INTELLIGENCE

eNEWSLETTER

Return Duct Leaks & High

Humidity by David Richardson

Hunid air entering leaky return ducts takes path of least resistance.

https://contractingbusiness.com/21284839

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Compromises are great. But not when it comes to plumbing and HVAC products.

From single fittings to full mini-split systems, BLUEFIN® parts and units are readily available for less than the leading brand. They’re also built with reliability in mind and supported by exceptional after-sale service, because our job’s not done until yours is.

Our prices are low, but we’re raising the bar on what you should expect from a supplier.

See how Bluefin products can support your next project only at SupplyHouse.com.

We want to hear about your early days in business, and how you’ve made it to today.

What’s YOUR History?

TMIKE CONLEY

hroughout this year we’re looking back on our 80 years as a leading HVACR trade journal. If I had a time machine, one of the places I’d like to drop in on is the editorial offices of what originated as The Refrigeration Industry, which became The REFRIGERATION and AIRCONDITIONING Business, and then The AIRCONDITIONING and REFRIGERATION Business. Lots of letters in those names, and lots of information was generated from the very first issue in June of 1944. The cover displayed a photo of a a gunner testing an anti-aircraft gun in a cold room at Wright Field. That issue discussed the difficulties in establishing a refrigeration system at an air base near the equator, and how locker plants and “deepfreeze” units were helping in the preservation of fresh foods on the home front.

The main focus in that issue was service, because in the days of wartime equipment shortages, service was essential to keep the industry alive. Even then, contractors and dealers wanted help with management issues, and they were provided with an article on simple forms for controlling service calls and parts inventory.

In 1945, with the war over, civilian uses of refrigeration were featured much more frequently. Topics that year included the future of home freezers, the formation of local contractor associations new profit possibilities in food processing, and self-serve food cases. Industry leaders did not say, “The war really messed things up, so we might as well shut down.” No, they revamped, retooled and got going again to serve the needs of civilians.

Air conditioning started to become an in-demand editorial topic in 1950, with a series on selling AC, and an entire issue devoted to better business management. See our look at the 1960s on page 36.

and anecdotes that tell us your story. How did the company begin, how did it change, when did you become involved, and how has he company managed to survive through many changes in business procedures, regulations, competitive environments and in finding people?

By the way, an article we ran in 1969 told how the MCA of New Jersey was reaching out to tell JUNIOR HIGH SCHOOL STUDENTS about career opportunities in mechanical contracting. It’s something how, “what goes around comes around” has been a business phenonmenon for many decades in many categories.

We want to hear from you. And if you can, please share a photo from the company’s earliest days or today.

SPEAKING OF ASSOCIATIONS, I attended the Air Conditioning Contractors of America conference in Orlando in mid-March. It was a fine event. Attendance was high, in fact the best ACCA has seen in a few years. Could it be the great content? Very possible. It was an information overload for an editor who visited many sessions. I will do my best to share it in the next issue and through the year.

The Electric and Gas Industries Association (EGIA) also held its annual event in and around Disneyland in Anaheim, Calif. We’ll report about that show, too.

One of the highlights at this year’s ACCA show was the recognition of 17 past ACCA Chairmen. This was moving, as they called them to the stage, for commemorative vests and a photo. Many you’ve heard of: John Sedine, Larry Taylor, Stan Johnson, Mitchell Cropp, Dave Kyle, Steve Schmidt, Brian Stack and more, who devoted many hours during their respective year as a chairman to help grow the association so it can continue to bring contractors to greater levels of success.

Lee Rosenberg was inducted into the Contracting Business HVAC Hall of Fame.

“I’ve enjoyed a career of nearly 50 years in the HVACR contracting business,” Rosenberg said from the podium. “I’ve always focused on trying to raise the leel of professionalism in our industry.”

DOMINICK GUARINO

LOUIS HOBAICA

MATT MICHEL

FAST FORWARD: I’m now asking you to do something that doesn’t happen much anymore: please write to me to tell me how your heating, air conditioning and/or refrigeration business has changed, over the past 10, 20, 30 years or more.

My email address is tmciver@endeavorb2b.com No stamp is required, or perfect spelling, and it doesn’t have to be a lengthy history unless you have a long story to tell. We will publish all articles

“I’d like to give thanks to my original ACCA MIX Group, to my friends at HARDI and AHRI and to my colleagues at Rosenberg Plumbing and Air.”

Lee’s wife Betsy, a major force in the company’s success, was present. Their son Michael, also a key player and company President, could not attend. The company is now owned by Hometown Services, and is going strong.

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Residential Controls

Carrier’s newest addition to its connected controls portfolio improves homeowner connectivity at a lower price point. The 24V thermostat, launching commercially as the Carrier Smart Thermostat, makes its builder debut at the International Builders’ Show in Las Vegas.

The Carrier Smart Thermostat was developed with homeowner needs and preferences in mind, including a clean, contemporary design. The unit supports accessories, integrates with smart home systems, and comes with an optional 5-year warranty once connected, or 2-year warranty out of the box. Additionally, based on feedback from home builders and dealers around the country, Carrier launched the smart thermostat to be installed quickly and easily using a C-wire adaptor to work with 4-wire systems; minimize start-up delays with fast-access QR codes and instructions.

monitoring indoor air quality and leveraging the Sensi platform to engage active filtration, we are empowering our customers to take control of their indoor air quality and get closer to a healthier home.”

The need for Indoor air quality has grown a people are spending 90 percent of their time indoors, and concentration of indoor air pollutants are on the rise (Source: National Institute of Environmental Health Services). The integration of the Sensi smart thermostat and the Woosh Smart Air Filter and Air Quality Monitor allows homeowners to safeguard against poor indoor air quality through real-time monitoring and updates.

“Smart thermostat integrations are critical to delivering on our mission of improving indoor air quality,” said Winston Mok, CEO, Woosh Air. “Partnering with Copeland and their Sensi smart thermostat platform has allowed us to pioneer innovative approaches to whole home filtration and air quality management.” www.sensicomfort.com www.woosh-air.com

Heat Pumps

The thermostat provides homeowners with complete control, by using various modes at the unit and through the Carrier Home App. Units will begin shipping in the second quarter of 2024. carrier.com/residential/en/us/

Copeland’s Sensi™ smart thermostats are now integrated with Woosh’s Smart Air Filtration solution, allowing Sensi users to maximize the smart capabilities of their thermostat. The Woosh solution includes an air quality monitor to deliver real-time updates of essential air-quality indicators and a smart air filter which leverages 3M™ Filtration Technology and sensors to determine filter life.

When the Woosh Air Quality Monitor and Smart Air Filter are paired with a Sensi smart thermostat, users can transform their home’s HVAC system into a smart air purifier for the entire home. For example, if the Woosh Air Quality Monitor senses poor air quality in the house, it will trigger the Sensi smart thermostat to turn on the system fan to circulate filtered air throughout the home. The integration ultimately allows users to have greater control over their indoor air quality through access to real-time data that removes the guesswork, allowing for more consistent clean air.

The partnership is part of Copeland’s continued commitment to expanding its smart home integrations with the newest technologies on the market, while building on the company’s deep, 100-year legacy of HVAC expertise.

“Integrating with Woosh enables Sensi smart thermostats to do more with a home’s HVAC system,” said Brendan O’Toole, vice president, Sensi product platform for Copeland. “By

During the February 2024 NAHB International Builders Show, Rheem announced the launch of its newest heat pump, the Endeavor™ Line Classic Plus® Series Universal Heat Pump RD17AZ . The ENERGY STAR certified1 Rheem RD17AZ was rated as 2024’s most efficient, even in cold climates, and works with nearly any HVAC system option or as a Universal Replacement with minimal alterations required2

“Designed to help homeowners looking for a more sustainable HVAC option, RD17AZ boasts reduced emissions and less environmental impact while also offering precise comfort and quiet operation,” said Jeff Goss, director of residential product management, Rheem.

Rheem’s Endeavor heat pump provides a more versatile solution for consistent comfort season after season. Its superefficient technology lowers energy bills, while its excellent durability helps keep the homeowner’s mind at ease.

The heat pump provides more energy savings and with households generating 72% 3 of greenhouse gas emissions, switching to a heat pump can make a big difference for the environment and save on energy bills.

The unit features an industry-leading warranty and builtin Bluetooth® connectivity that make it faster and easier for a contractor to install and service a new system. Additionally, users can receive alerts delivered directly to their phone with the EcoNet®4 app capabilities.

Rheem’s Endeavor heat pump is designed with sound-dampening features so users don’t have to sacrifice comfort for quiet operations.

The unit is part of Rheem’s Sound & Space Constraint series of solutions. Meaning the unit is ideal for any installation need

while also having the perk of meeting the requirement for small spaces focused on reducing noise and increasing energy efficiency.

As part of the Inflation Reduction Act of 2022, homeowners may be eligible for up to $2,000 for qualified heat pumps as part of the Energy Efficient Home Improvement Federal Tax Credit (Tax Section 25C). The RD17AZ also meets the High Efficiency Electric Home Rebate Program criteria and may qualify for additional funds - dependent on state participation and household income. rheem.com/endeavor

1. When installed as part of complete, qualifying AHRI-matched, Rheem EcoNet® Enabled system.

2. Coil only – with TXV, with minimum alterations.

3. Residential Building Electrification in CA: Consumer economics, greenhouse gases and grid impacts, April 2019.

4. WiFi broadband internet connection required. Download the EcoNet® App from the App Store® or Google Play® to set up your EcoNet Smart Thermostat. Receipt of notifications depend on home WiFi set up.

Another Rheem offering at the International Builders Show was the Rheem RP16AZ heat pump, which provides a more versatile solution for consistent comfort, season after season, while reducing environmental impact. Super-efficient heat pump technology keeps utility bills low while maximum durability provides peace of mind, along with a 10-year warranty. The unit is 100% EcoNet® enabled meaning it operates with the easy-to-use EcoNet Smart Thermostat, which optimizes system performance and provides a new level of protection and precision comfort. Plus, users can control their thermostat from anywhere via the EcoNet app.

Commercial Package Systems

The redesigned, single-piece water-cooled self-contained SWUD unit from Trane commercial is an efficient and costeffective solution for floor-by-floor new construction projects with new features that make it easier to install and maintain, sources report.

The SWUD unit is available in 20- to 110-tons. It has fully-hinged, screwless cabinet access. Flexible left-hand and right-hand options accommodate water connections. It has an easy-to-clean shell and tube condensors, and is up to 28 percent smaller footprint than legacy units. For retrofits, Trane offer a modular design with components that can fit through a doorway and be assembled in place.

Plenums are optional from the factory. Load efficiencies are improved, up to 22.8 IEER, according to Trane sources.

The SWUD uses lower global warming potential (GWP) R-454B refrigerant and includes a factory-installed leak detection system. Symbio 500 controller and TD7 color touchscreen display provide for smart connectivity and remote access. trane.com/commercial

Compressors

Danfoss’ new PSH scroll compressor with vapor injection may be a game-changer for heat pump adoption. Its ability to operate in a wider range of ambient temperatures allows for an effective and efficient heat pump in colder climates. Increasing the operating range of heat pumps is essential for achieving decarbonization.

An R-454B optimized dedicated heat pump compressor with higher allowable discharge gas temperature limits, the PSH compressor with vapor injection is also multi-refrigerant qualified for R-410A and R-454B and simplifies the transition to R-454B, which has a lower global warming potential. It is designed for medium and high temperature applications (up to 65C) and low ambient operation. A large range of compressor capacities are available from 7.5-40 tons of refrigeration and individual compressors can be manifolded together to further increase system capacity. To continue the increase of the market transition into heat pumps and extend the use into colder climates, the compressor combines the ability to use both liquid and vapor injection in the same product. Tandems and trios can also be used with a single economizer heat exchanger which simplifies the system design and offers greater flexibility. The same compressor can be used for both R-410A and R-454B and in both liquid and vapor injection operating modes. It can be manifolded and used with a single economizer heat exchanger. It is available in all required voltages and frequencies, which allows it to be used both in the United States and globally. The PSH compressor with vapor and liquid injection can be used in heat pumps mild climate zones to areas where very cold climates are normal and expected. By increasing this operating range, it will further drive the market adoption of heat pumps and decrease the need to burn fossil fuels for heating.“The PSH compressor with vapor injection is a game-changer in the path toward electrification,” said Nick Mislak, regional segment marketing director for HVAC. “By enabling heat pumps to operate efficiently in colder climates, coupled with low-GWP compatibility, the PSH provides the technology needed to move toward clean heat sources while maintaining customer comfort.” danfoss.com

Electrical Safety

RectorSeal now offers four RSH-20 motor protectors to shield against transient over-voltage and natural-cause voltage surges.

All RSH-20 motor protectors feature a plug-and-play installation between the existing power harness and the motor. LED technology indicates when the units are actively functioning or if replacement is needed. UL-Recognized RSH-20 motor protectors feature Thermally-Fused Movistor Technology to

reduce the potential for fire hazards. RSH-20 models protect single-phase 120/240V blower motors utilizing three modes of protection. A five-year limited warranty backs the units.

Four models provide protection for a range of X-13 and ECM motors:

• RSH-20MP-X13 - Protects X-13 and Evergreen ECM motors

RSH-20MP-5P – Designed to protect 5-Pin ECM motors

• RSH-20MP-EN – Guards Ensite ECM motors

• RSH-20MP-AZ - Protects select Azure ECM motor models.

“Voltage surges can cause extensive damage to indoor blower motors,” said Allen Chiang, RectorSeal’s Product Development Manager. “The easy-to-install RSH-20 surge protectors offer a solution that should be installed in every HVAC motor during initial installation, service, or maintenance procedures. I’m glad we added the RSH-20 motor protectors, which meet all UL safety standards, to our extensive line of surge protectors.” rectorseal.com

VRF

GE Appliances, a Haier company, Air & Water Solutions, announced the launch of a new commercial HVAC solution at the 2024 Air Conditioning, Heating and Refrigeration Expo in Chicago. The VRF MRV-5H is a new generation dual heat pump, dual heat recovery system offering high efficiency and superior comfort for multi-room commercial spaces.

The MRV-5H system consists of an outdoor unit with a powerful, high-efficiency full DC inverter compressor and fan motor that powers a variety of indoor units. This allows for maximum output and quick heating or cooling of each indoor space.

“The benefits of VRF technology are seemingly endless, whether that be in the hospitality sector, schools, offices and more,” said Courtney Gardner, senior manager of VRF at GE Appliances Air & Water Solutions. “From remote service monitoring to superior comfort, we’re thrilled to be proving what is possible with the launch of the MRV-5H.”

Features of the new VRF MRV-5H include:

• A single chassis module up to 20T

• A unified chassis design that can be used for heat pump or heat recovery

• An expanded operation range from −22F to 122F

• Premium heating performance for low ambient applications

• Convenient and flexible installation with extended pipe length that allows the indoor units to be placed farther from the outdoor units

• Testing to ensure latest DOE and AHRI standards and regulations are met

• Factory-integrated controls with BMS, meaning no adapters required

• Full line of indoor units and controls for residential and commercial applications

The VRF MRV-5H comes with additional advantages, such as Multi-Link Technology, which reduces the amount of labor time spent installing communication wires between indoor units on a VRF system. It also boasts a four-way heat exchanger and a service-friendly design, including hinged electrical and control panels.

“With the design of this system, we’ve done our best to make installation, diagnostics, maintenance and repairs as easy as possible,” said Gardner. geappliancesairandwater.com

Carrier’s latest addition to the Toshiba Carrier u-Series portfolio, a heat recovery unit, debuted at the AHR Expo hosted in Chicago. The u-Series lineup is a globally-recognized, next generation, three-phase, full line of VRF equipment for commercial and large residential needs. The most recent launch is one of several planned for the lineup. Designed to perform, the u-Series manages the heating, cooling and fresh air input into offices, K-12 schools, hotels, restaurants, and large single and multi-family housing, with connection flexibility. The new u-Series product line offers an extended operating range, along with an updated communication protocol and service tool. carrier.com/residential/en/us/

Fujitsu General America reports its Airstage VU-V VRF systems offer greater flexibility, efficiency and capacity for commercial and light commercial heating and cooling applications. VU-V outdoor units can serve either as heat pump or heat recovery systems with simple setting changes and the addition of refrigerant branch units. The new VRF platform offers broader size ranges, with single modules from six to 16 tons, and up to 36 tons per combined system. As many as 64 indoor units can be connected to a single system. Operation in a wider range of outdoor ambient temperatures is provided, with heating capability at outdoor temperatures as low as -15F. Cooling is provided with outdoor temperatures as high as 126F. Airstage VU-V represents best-in-class performance for maximum connected refrigerant pipe; 3,280 feet. Efficiency/comfort upgrades included. fugitsugeneral.com

HVAC Contractor Rolls Out Predictive Maintenance System to Reduce Service Call Frenzy

Among the pet peeves shared by residential HVAC contractors is the homeowner who refuses to schedule preventive maintenance if “there’s nothing wrong” with their HVAC system. In fact, to call it a “peeve” is to minimize it. The refusal by many residential customers to have their HVAC systems checked each year eventually poses serious scheduling, workforce management and revenue challenges for the contractor.

Jon Ryan, Owner and President of GenzRyan Heating, Cooling, Plumbing and Electrical based in Burnsville, Minn., is one of many who has too often heard customers use the, “if it ain’t broke, don’t fix it” excuse to refuse preventive action during a preventive maintenance visit.

“Probably every heating and air conditioning contractor has heard people say, ‘I’ll just fix it when it breaks,’ but, unfortunately, everyone waits until they absolutely need to turn on the air conditioner or furnace, and then a couple million households in a metro area turn them on at the same time, and odds are about a third of them don’t work in a given season,” Ryan said.

Long Wait Times

In Genz-Ryan’s territory in and around Burnsville, located 20 miles south of Minneapolis, the air conditioning season lasts about 10 to 13 weeks, and can sometimes become even shorter, should a system need to be serviced along with many other homeowners who don’t already have a service agreement in place.

“You might be able to get the system serviced in a day or two, or you might have to wait a week,” he explained. “Then, the technician has to diagnose the problem, and there could possibly be a few days waiting for parts. The whole repair process is anywhere between a week to three weeks, or maybe more, and the customers are sitting in sweltering heat for a long time. That’s no way to live. It’s hard for the contractor as well, especially when service volume increases about 60 percent between May and June, and we make about 70 to 80 percent of our net profit for the year between May and August. The rest of the year, we’re working hard towards profitability. That’s a challenging business model,” he said, one that also adds to the challenge of managing the labor force during the time between late summer and winter.

Predictive Maintenance Solution

Ryan came to realize technology was the answer to working around this “reactionary stance” by homeowners to preventive service. He began a search for a proactive solution to this service challenge, and evaluated the features and benefits of the leading predictive maintenance technologies.

Ryan’s search for an innovative “HVAC as a service” enhancement led him to ProIQ, a new predictive monitoring technology developed by Resideo, under their Honeywell Home label. ProIQ uses installed sensors and machine learning capabilities, ProIQ detects potential home HVAC system issues before they escalate, providing contractors with early warnings and making repairs before failures happen.

“We felt that this new technology was the ideal solution, and they were willing to partner with us and work with us. We shared the business idea, they saw value in it, and we saw value in their proposition,” said Ryan. The “HomePulse” name is Genz-Ryan’s unique branding, which associates the service with the company, its expertise and dedication to homeowner service.

The ProIQ communication module is leased to the contractor. It measures electricity, so it knows what the electrical wave should look like during system startup, run and shutdown, and it detects the condition of all system function: when the blower kicks on, when the gas valve kicks on, when it goes into first and second stage, when the burners turn off, when the gas valve closes and when the blower turns off. Irregularities in any of those stages alerts ProIQ to potential system failure. The ProIQ communication

Jon Ryan is determined to improve preventive repair frequency for the good of the customer and the Genz-Ryan business. Images courtesy of Jon Ryan

module sends the data to a Resideo monitoring station, which sends an alert to the contractor. The contractor is the final arbiter on the severity of the alert, intermittent alerts can be flagged for continued monitoring, or the alert can be pushed into the contractor’s CRM and then a customer service representative will reach out to the homeowner to schedule a service technician to evaluate and resolve the issue.

Such cold, hard performance data is invaluable when explaining the system’s condition to a customer.

“It’s very common to hear a homeowner say, ‘It was working fine last night and then all of a sudden it’s not working anymore.’ In reality, every component in your furnace and air conditioner is throwing off a signal. It’s like a person standing in the center of a crowded room, waving their hands. Something is wrong, but nobody is listening. The ProIQ technology is the earpiece that’s now listening and providing a performance history,” Ryan said.

“Customers will call us for ‘no heat’ or ‘no cool’ and then they’ll call back 24 hours later and say, ‘it fixed itself’. It didn’t fix itself. You have an intermittent problem that you need to resolve, and odds are if you resolve that intermittent problem, it’s probably going to be just a few hundred dollars. But if you wait until it completely fails, that intermittent problem that’s a few hundred bucks could become a few thousand dollars. And the interesting thing about this “new technology” is, it can actually detect a TXV valve that is working intermittently,” he explained.

“If you wait until your TXV fails, you risk flooding the compressor, then you’re buying a new compressor, or a completely new system. The new technology finds the problems before they happen, before your Delta T problems begin.”

Following a well-coordinated and thorough 12- to 14-month Beta testing phase of installing units on over 300 homes, which included gathering customer feedback and getting a feel for market demand, Genz-Ryan launched HomePulse to their existing customer base and the general market in September of 2023. The initial response to the HomePulse benefits was overwhelmingly positive, with two-thirds of those surveyed recognizing the value of proactive maintenance and predictive monitoring.

The ProIQ technology’s ability to anticipate problems and schedule timely truck rolls should reduce the occurrence of unexpected breakdowns and repairs to neglected home comfort systems. By shifting maintenance tasks to quieter periods and minimizing disruptions during peak seasons, Ryan and other contractors can better manage their workload and ensure consistent revenue streams.

Ryan is offering monitoring and service warranties to both new and existing customers. By prioritizing preventive maintenance and leveraging predictive analytics, he aims to revolutionize GenzRyan’s approach to smarter service, an improved revenue stream and highly enhanced customer service.

“You have to constantly build value for your customers, and the way you do that is through regular communication, giving their system at minimum a ‘thumbs up’ or ‘thumbs down,’” said Ryan. “We’re working on metrics to provide in emails that gives them a basic outline of the performance of their systems. It’s not like Netflix or other streaming services, where you’re constantly seeing the value.”

—Terry McIver

Left: The HomePulse sensor attached to a residential system. Right: The Home Pulse control center mounted near the system.

PHCC Offers New Scholarships Opportunities

The Plumbing-Heating-Cooling Contractors—National Association (PHCC) Educational Foundation scholarship program plans to award 55 scholarships in 2024 totaling $132,000. Awards are available to plumbing and HVACR apprentices working for PHCC—National Association members, trade school or community college students taking plumbing or HVAC classes and college students pursuing majors directly related to the plumbingheating-cooling industry.

The Foundation has added two new scholarships for 2024:

• The Gil Meyerowitz Memorial Scholarship—The Meyerowitz family runs several supply houses in New York, plus the national SupplyHouse. com site. Gil Meyerowitz was the owner of Meyerowitz Supply in Queens. When he passed away in April 2023, a portion of his estate was allocated to funding veteran scholarship awards through the Foundation. Beginning this year, a $3,000 scholarship will be available to qualified applicants who are also a United States Armed Forces veteran; a current or former National Reservist or a member of the National Guard.

• The Ferguson Cares HOLA Scholarships—The national supplier Ferguson provides their associates with ways to support their interests through its internal Business Resource Groups (BRGs). Ferguson Hispanic and Latin American (HOLA) BRG members support organizations that focus on the educational development of individuals within the Latino community, particularly those involved in trade work. This year the Ferguson Cares Foundation is providing funding to support four new $1,500 scholarships, which will be available to qualified Hispanic or Latino applicants.

All applicants are required to answer a few questions about their interest in the trades and career plans, plus provide a letter of recommendation. Apprentices can get that recommendation from their PHCC member contractor employer, while trade school or college students can have an instructor or guidance counselor write their recommendation. Awards range from

$1,500 to $10,000; with the most awards set at $3,000 each. The deadline for all submission materials is May 1st and the application can be found at https://phccfoundation.org/scholarships.

“ This year our scholarships, including the new awards we are rolling out, will help over 50 future tradespeople overcome that

funding problem and have their chance at starting a great career,” said John Zink, Foundation VP of Development and Communications.

The scholarships are funded by contractor donations to the PHCC Educational Foundation and by nine corporate sponsors, including SupplyHouse.com.

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PHCC Plans DC Visits. Join Them!

FALLS CHURCH, VA. — For plumbing and HVACR contractors who are eager to make a difference, the Plumbing-Heating-Cooling Contractors—National Association (PHCC) is providing a timely opportunity to for them to do so by educating lawmakers during the May 21-22 PHCC Legislative Conference in Washington, D.C.

During the conference, PHCC will facilitate visits between PHCC members and the offices of their elected representatives. The policy priorities for this year are:

• Protecting America’s energy future through fuel choice

• Educating lawmakers on the costs and realities of building electrification

• And supporting workforce programs and registered apprenticeships.

First-time attendees possibly nervous about speaking with their legislator should be aware that PHCC will provide personalized coaching by PHCC federal lobbyists, an easy-to-use app to help you navigate your Capitol Hill visits, and other aids.

In addition to hearing from PHCC’s and other industry experts, attendees will hear from this year’s keynote speakers:

• Rep. Martin Frost (D-TX)

• And Rep. Tom Davis (R-VA).

Frost and Davis will provide an objective overview of the state of politics during this pivotal election cycle. A complimentary copy of their book, The Partisan Divide, will be given to all conference attendees.

Register now to attend the PHCC 2024 Legislative Conference to get a chance to meet with your lawmakers and educate them on the significant role our industry can play in promoting energy, economic, and workforce policies that are important to our industry and will move America forward. Sposors for this visit are Bradford White and Federated Insurance.

Unified Group Journeys South for Big Texas Learning

HVAC professionals from all around the country braved a winter storm and record low temperatures to make a Texas trek to attend the Unified Group’s Service Management Forum in January. The conference took place at the Hilton Hotel in Austin, and it provided members with three productive days of learning and networking.

“Sitting next to the best of the best, sharing our successes and failures, is powerful,” said Chris DeMers, Director of Operations of CMC Corporate Solutions in Baton Rouge, La.

The forum kicked off with a presentation on what it means to be a leader by Craig Woodall, a senior consultant at Grinnell Leadership. Woodall spoke on the importance of open communication, maintaining a positive culture and more.

“[Woodall] did a really good job with providing actionable steps instead of just highlighting general issues,” said Andy Gura, HVAC Service Supervisor at Blauch Brothers, Inc. of Harrisonburg, Va.

Day two was full of panel discussions. The recruiting and retention panel, led by Derren Saucier, Senior Vice President of Memphis, Tenn.’s Temperature, Inc., was rated the highest. It covered characteristics to look for in new hires, successful member retention programs, team bonding experiences and more. Other panelists included CMC Corporate Solutions’ Service Manager Daniel Gauthier, Cox-Powell Corp.’s VP of Operations

Mike Kerner (Williamsburg, Va.), Dean E. Norris, Inc. Director of Service Operations Erick Wheeler (Wichita, Kan.), B&I Contractors

Southwest Service Manager Jason Walker (Fort Myers, Fla.) and Blauch Brothers’ Gura.

Members ended the night with a competitive ping-pong tournament.

PHCC officers and members during their visit 2023 to Capitol Hill. PHCC

They’re Unstoppable at Trane Fort Smith

Fort Smith, Arkansas—Trane®—by Trane Technologies celebrated a significant safety milestone at its commercial HVAC manufacturing facility in Fort Smith, Arkansas.

Trane Fort Smith employees achieved 5,000,000 work hours, which is approximately 12 years, without a lost day away from work due to a work-related injury or illness on October 31, 2023. The facility is on track to reach 6 million hours without a lost time incident by October 2025. There are approximately 200 employees at the site, where Trane has operated for 29 years.

“Ensuring the safety of our people at work is our highest priority,” said Carter Roth, plant manager. “This milestone recognizes and celebrates our associates’ unwavering commitment to creating and nurturing a culture of safety that has spanned more than 12 years. Putting safety first is just one of the things that makes Trane Fort Smith a place people want to work.”

Congressman Steve Womack of Arkansas’ 3rd Congressional District,

Left: Congressman Steve Womack drills in a sheet metal screw on a custom air handling system at the Trane Fort Smith plant.

Above: Fort Smith Police Chief Danny Baker, Fort Smith Mayor George McGill and Congressman Steve Womack sign a banner celebrating Trane Fort Smith achieving 5,000,000 hours without a lost time injury.

Below: Ray Pittard, Trane Technologies Executive Vice President and Chief Integrated Supply Chain Officer; Fort Smith Mayor George McGill and Carter Roth, Trane Fort Smith Plant Manager hold a proclamation declaring today (February 21) Trane Fort Smith Day. Trane

Representative Cindy Crawford of Arkansas’ 51st District, Fort Smith Mayor George McGill, Arkansas Department of Labor Chief of Staff Steve Guntharp, as well as other local and statewide public officials, and esteemed members of the community joined Trane business leaders and employees to recognize the milestone.

“Congratulations to the Trane Fort Smith team on twelve consecutive years without a loss time injury,” said Congressman Womack. “This remarkable accomplishment shows how employee safety and care are integral to the company’s success. Business is booming, and the Trane Fort Smith team is part of making that happen.”

The plant has a long track record of providing a safe and uplifting work environment for its employees; sustainable, highperforming products for customers; and leading by example in support of Trane Technologies’ purpose to achieve a more sustainable world.Trane Fort Smith has upgraded its HVAC, lighting and water systems to drastically reduce energy and water usage, while creating a more comfortable, efficient environment, and eliminated wood waste to landfill in 2021.

The Trane Fort Smith plant manufactures custom HVAC units, custom air-handling systems, and components for commercial applications. The ultra high efficiency and precise space heating and cooling capabilities of these products are ideal for a variety of commercial building applications.

Women’s Paid Internship Program Announced

Duval & St. Johns County, Florida—World’s Greatest Heating and Air, a local Heating and Air company, is thrilled to announce the launch of the Women of HVAC Paid Internship program. This initiative is designed to empower women seeking career opportunities in the heating, ventilation, and air conditioning (HVAC) industry.

The inspiration behind this pioneering program comes from the founder, Chrissy Collin’s personal journey. Having graduated from college years ago, she began her career in Training & Development but found herself struggling to make ends meet, even with multiple jobs, including waiting tables. After over a decade,

Appointments

Viega LLC announced the appointment of Andreas Reger as its new President and Chief Executive Officer, effective on April 1. Reger will replace Markus Brettschneider, who was recently appointed as the new Global CEO for Viega Group, effective September 2024. This strategic move follows the decision of current Global CEO Claus Holst-Gydesen to move to Viega’s Supervisory Board, after 14 years of leadership, with the last 10 years as Global CEO. Reger joins Viega LLC from BBB Industries, a global market leader in sustainable automotive remanufacturing, where he served as the President of the Undercar Business Unit.

she transitioned into the HVAC industry, where she encountered numerous young men who had chosen to forgo traditional college education in favor of learning a skilled trade. These individuals were achieving six-figure salaries at an age when she had been a struggling college graduate.

One glaring observation she made was the lack of female representation in the HVAC industry. Research revealed that less than 3% of the workforce in HVAC is women. This realization led her to the question, “Why should the guys make all that money?” Out of this question emerged the Women of HVAC Paid Internship program.

The program is currently accepting applications and plans to begin hiring interns by March 1. Interested candidates are encouraged to apply through the company’s website. Successful applicants will receive hands-on training, mentorship, and the opportunity to build a rewarding career in the HVAC field.

The Women of HVAC Paid Internship is an extraordinary opportunity for women in Duval and St. John’s County to break into the HVAC field. This program will provide paid internships and on-the-job training to equip participants with the skills and knowledge necessary to become successful technicians and installers in the HVAC industry.

World’s Greatest Heating and Air is committed to fostering a diverse and inclusive work environment. The company believes that diversity enhances innovation, productivity, and overall success. By launching the Women of HVAC Paid Internship, the organization is taking a significant step towards addressing gender imbalance in the HVAC industry.

The program is currently accepting applications and plans to begin hiring interns by March 1. Interested candidates are encouraged to apply through the company’s website. Successful applicants will receive hands-on training, mentorship, and the opportunity to build a rewarding career in the HVAC field.

World’s Greatest Heating and Air is excited about the positive impact the Women of HVAC Paid Internship program will have on empowering women in the HVAC industry and narrowing the gender gap.

For more information about the Women of HVAC Paid Internship program or to submit an application, please visit bit. ly/WHACinternship or contact Crissy Collins at ccollins@ wghvac.com.

About World’s Greatest Heating and Air: World’s Greatest Heating and Air is a leading heating and air conditioning company dedicated to providing honest and exceptional HVAC services in Duval County and St. Johns County. With a strong commitment to quality, client satisfaction, and community engagement, the company has established itself as a trusted partner for residential and commercial HVAC solutions.

2024 GUIDE TO HIGH-EFFICIENCY RESIDENTIAL AIR CONDITIONING

COMPILED BY TERRY MCIVER

Amana

New split-system, side discharge air conditioner and heat pump systems from the Amana® brand are engineered for traditional ducted applications with heat pump, gas furnace or dual fuel connectivity. Easy to transport and install, requiring just 4-in. of clearance, the Amana brand S-series is ideal for small backyards and zero-lot-line applications. Outdoor units run as quietly as 56dB(A).

Available in 1.5-5 tons, Amana brand S-series can use existing line sets and connect up to 100’ of pipe (for typical installations). Side discharge and pad or wall mounting solves innumerable installation challenges.

High-performing inverter compressors deliver efficiencies up to 17.5 SEER2 and 8.5 HSPF2 (heat pump). Forward-thinking features include Blue Fin corrosion coating to help keep the coil clean; a 1,000-hour salt-spray-rated coil; and advanced, water-shedding drain pan. Three humidification levels allow customization based on humidity levels and regions. Quiet mode enhances acoustical comfort indoors.

Compatible with the new Amana brand smart thermostat for customized indoor comfort via Wi-Fi for seamless indoor comfort control from a smartphone or tablet. Amana-hac.com.

The new 115V AHVE variablespeed air handler from Amana brand features a slim, 21-in. depth for easy attic access. Inverter tuned and engineered for compatibility with Amana band S-series split system heat pumps and air conditioners, the 115V AHVE offers multi-position installation with a coil mounting rack for quick repositioning. Engineered to keep constant CFM over wide range of static pressure conditions, the 115V AHVE uses a rigid SmartFrame cabinet. An all-aluminum evaporator coil with innovative 7mm evaporator coil tube provides outstanding heat transfer properties.

Features include an internal EEV to allow for both heat pump and cooling applications; a variable-speed ECM; a DecaBDEfree thermoplastic drain pan with secondary drain connections; tool-less filter access; fault recall for six most recent faults; and a CFM indicator. It also features thermostat-adjustable low-CFM for efficient fan-only operation. Screw-less sides and back help reduce condensation in humid locations.

Compatible with the new Amana brand smart thermostat. Amana-hac.com.

American Standard

The new American Standard Silver 15 SEER2 heat pump features the lower global warming potential R-454B refrigerant ahead of the Jan. 1, 2025 federal regulation deadline. American Standard’s units with the new A2L refrigerant include industryleading refrigerant detection sensors that provide a patentpending installation clip that lets them easily snap onto the side of the pan. When using this sensor, the unit can detect if there is

Some entries may have been edited for space considerations. Product performance claims are by each brand.

2024 GUIDE TO HIGH-EFFICIENCY RESIDENTIAL AIR CONDITIONING

a refrigerant leak. Available in 1.5- to 5-tons, it has a fixed-speed ECM motor. It has a heating seaon performance factor (HSPF) of up to 8.5 HSPF2 if used as a heat pump.

American Standard Link can run and verify each mode of operation as well as verify the overall system is functioning properly. This automatic verification provides two reports—a detailed Dealer Verification Report and a summarized Homeowner System Report, providing peace of mind to the customer. americanstandardair.com

Bryant

With Bryant’s ENERGY

STAR® qualified two-stage Preferred™ central air conditioner with InteliSense™ Technology, homeowners can cut their utility bills while still enjoying reliable whole-home comfort. Up to 17.5 SEER2 and 13.5 SEER2 ratings deliver energy efficient operation and summer humidity control that’s as quiet. Two-stage operation allows longer more consistent cycles on low stage for energy savings and enhanced comfort. Available in 2-to 5-ton sizes, the 127T uses Bryant’s Puron® refrigerant which does not contribute to ozone depletion.

InteliSense™ Technology is the next phase in Bryant’s growing family of connected, innovative solutions. InteliSense’s connected premium tools offer easier maintenance and empowered customer service. Sensor data from the outdoor and indoor equipment connects to Wi-Fi enabled ecobee for Bryant thermostat. System data collected can be accessed by dealers through the Bryant Service Tech App and Bryant Connected Portal for remote troubleshooting, system usage analysis and servicing.

https://www.bryant.com/en/us/products/ air-conditioners/127t/.

Carrier Carrier Performance™ Series two-stage air conditioner shows a serious commitment to quality. Unique, welded aluminum coil technology is a first for residential outdoor products. It provides enhanced corrosion resistance while delivering improved energy efficiency. In addition, the two-speed compressor offers homeowners added benefits like higher efficiency and even, consistent comfort. When installed with a custom-matched Carrier indoor furnace or fan coil and a Carrier compatible thermostat, Carrier’s two-stage air conditioners can operate on low-stage up to 80% of the time to keep airflow and temperatures even and consistent while adding humidity control during cooling operation. Thus, the system can deliver enhanced comfort and reduced energy use compared to standard systems with 2023 M1 test compliant ratings up to 17.5 SEER2.

InteliSense™ Technology is the next phase in our growing family of connected, innovative solutions. InteliSense’s connected premium tools offer easier maintenance and empowered customer service. Sensor data from the outdoor and indoor equipment connects to Wi-Fi enabled ecobee for Carrier thermostat. System data collected can be accessed by dealers through the Carrier Service Tech App and Carrier Connected Portal for remote troubleshooting, system usage analysis and servicing. The future of smart HVAC is here.

To learn more about Carrier’s Performance™ Series two-stage air conditioner visit https://www.carrier.com/residential/en/ us/products/air-conditioners/.

Daikin

Renowned for quiet, energy-efficient indoor comfort, Daikin OTERRA single-zone heat pump or cooling-only systems now feature R-32 low-GWP refrigerant, plus improved performance, compared to previous Daikin OTERRA R-410A models.

Focused on sustainability, the variable-speed Daikin OTERRA inverter delivers—producing ratings up to 21 SEER2 and 10.2 HSPF2 (heat pumps). It handles a remarkable outside temperature range, cooling from 50F to 115F, heating from 5F to 65F.

Compact, lightweight Daikin OTERRA is very quiet—as low as 25 dB(A) for indoor units and 46 dB(A) for outdoor units.

Re-designed indoor units provide easier removal of the drain pan, blower wheel and fan motor, compared to other

wall-mounted units. Anti-corrosion treatment enhances the cooling coil’s cleanliness and lifespan. Features include automatic defrosting; convenient washable filter; Quick Warming, Program Dry, Eco+ and Powerful Operation functions, and it features a Daikin infrared, wireless control.

Available in 0.75 to 2 tons. Pure, single-component R-32 is easy to top off, clean and reuse on-site, or reclaim and recycle. daikin.com

Now re-engineered with R-32 low-GWP refrigerant, Daikin ENTRA wall mount systems provide an affordable, cost-saving solution for energy-efficient comfort control. Featuring streamlined, wall mounted indoor units paired with compact, quiet outdoor units, Daikin ENTRA delivers excellent efficiencies, up to 18 SEER2 and 9 HSPF2. And pure, single-component R-32 is easy to top off, clean and reuse on-site, or reclaim and recycle.

Simple to install, single-zone Daikin ENTRA makes an ideal indoor comfort solution for primary living areas, rooms with poor air flow, renovations, basements, attics, garages and additions. Unobtrusively quiet, Daikin ENTRA runs as low as 25 dB(A) indoors and 46 dB(A) for outdoors.

Features include a titanium apatite photocatalytic air purifying filter; backlit wireless remote controller; Program Dry, Eco+, and Powerful Operation modes; auto fan speed control; hot start function; self-diagnostics with digital display; auto-restart after power failure; automatic defrosting; and anti-corrosion heat exchanger treatment. Available in 0.75 to 2 tons. daikin.com

Fujitsu

Fujitsu General America’s multi-position air handler units are now compatible with the company’s H-Series XLTH (extra low temperature heating) outdoor units, which provide heating capacity at outdoor temperatures as low as -15F.

Available in four sizes from 24,000 to 48,000 BTU/H, the multi-position air handlers feature all-aluminum indoor unit coils, high static pressure capability, indoor sound levels as low as 24 dBA and adaptive fan motor control for optimum comfort.

Minimal clearance is needed on three sides of the indoor unit, with only 21-in. clearance needed in the front for service. Down-flow and horizontal right kits come standard with each system. Field-installed electric heat kits up to 15.5kW are factory provided. External input/output interface for third-party systems is optional.

WiFi compatibility is also optional so that systems can be controlled remotely through Fujitsu’s FGLair mobile app, and smart home services such as Amazon Echo or Google Home.

Optional accessories include wired remote controller, simple remote controller, wireless LAN interface, third-party thermostat converter, external input and output PCB, external connect kit, electric heater kit, combustible floor base, and an external filter box. fujitsugeneral.com

Goodman

Featuring a slender 21-in. depth for easy attic access, the new Goodman 115V AHVE variablespeed air handler is inverter-tuned for compatibility with the innovative Goodman SD side-discharge, split system heat pumps and air conditioners.

Goodman’s 115V AHVE offers multi-position installation with a coil mounting rack for quick repositioning. An internal EEV allows both heat pump and cooling applications. Features include a DecaBDE-free thermoplastic drain pan with secondary drain connections; fault recall of six most recent faults; CFM indicator; and tool-less filter access. A thermostat-adjustable low-CFM allows for efficient fan-only operation. Screw-less sides and back help to reduce condensation in humid locations. To reduce cabinet condensation, foil-faced insulation covers the internal casing.

2024 GUIDE TO HIGH-EFFICIENCY RESIDENTIAL AIR CONDITIONING

The 115 AHVE air handler s compatible with the new Goodman GTST smart thermostat. The full-featured GTST links via Wi-Fi to the Goodman home app for convenient indoor comfort control from a smartphone or tablet. Goodmanmfg.com

Extremely quiet, conveniently sized and energy stingy, the new Goodman SD side-discharge design for ducted applications is transforming residential HVAC. Inverter-driven, communicating Goodman SD heat pumps or air conditioners are up to 53 percent lighter and 40 percent smaller than a traditional cube-style unit—a size and weight easily managed by one HVAC contractor using a dolly.

Merging high-performance ductless engineering with ducted systems, Goodman SD outdoor units require just 4-in. of clearance, solving installation challenges. They run quietly, down to 56 dBA, with energy-saving performance up to 17.5 SEER2 and 8.5 HSPF2 (heat pump). Goodman SD covers a remarkable range of outdoor temperatures, up to 115°F DB and, for the heat pump, down to -10F DB.

Innovative engineering abounds, from hot start technology, Intelligent Defrost Mode and an advanced water-shedding drain pan, to hydrophilic Blue Fin anti-corrosion coating on the 1,000-hour salt-spray-rated coil.

Available in 1.5-5 tons, and compatible with Goodman’s new GTST smart thermostat. Goodmanmfg.com

Lennox

The Lennox EL23XCV air conditioner is a high-efficiency, digital-ready, variable-capacity air conditioner that offers classleading comfort and energy savings. With efficiencies of up to 22.40 SEER2, the EL23XCV can deliver significant energy savings and was designated as one of the Most Efficient ENERGY STAR® certified products in 2023. When paired with the Lennox

S40 Smart Thermostat, the EL23XCV maximizes its efficiency through advanced modern communication features for more precise control of temperature and humidity. Its sounddampening system with a precision-balanced, direct-drive fan ensures smooth, quiet operation as low as 59 dB and the proprietary Quantum™ Coil offers superior corrosion resistance and protection against the harshest elements. Maintenance is simplified thanks to the SmartHinge™ design that allows quick access to the coil. The PermaGuard™ unit base and galvanized steel powder finish also allows lasting durability, ensuring the unit withstands the elements for years to come. www.Lennox.com

The Lennox MMA Mini-Split Ducted Air Handler is a multispeed motor, multi-position mini-split ducted air handler that provides homeowners with a quiet, compact home comfort solution when space is at a premium or noise restrictions are present. The MMA is ENERGY STAR® certified and is eligible for money-saving rebates, with efficiencies of up to 18.4 SEER2. This unit is designed to pair with the Lennox MLB or MPC mini-split heat pumps and conveniently connects directly to existing ductwork. The high-efficiency multi-speed blower motor produces consistent airflow and prevents temperature swings, with optional electric heat to deliver an instant boost of hot air. The unit comes with a wireless remote and a wall-mounted thermostat for effortless control over the temperature in your home, providing energy-efficient cost savings and a world of comfort. www.Lennox.com

Midea

The new EVOX G3 heat pump series from Midea, available starting in April, is engineered to defy harsh winter temperatures, reliably providing 100% heating output at -4F (-20C) and operating effectively down to -22°F (-30C), all with an outstanding Coefficient of Performance (COP) of up to 1.8. Ranging from 1.5ton to 5-ton units, the series features Enhanced Vapor Injection technology, ensuring consistent warmth without reliance on auxiliary heat, even in the most severe weather conditions with cooling efficiency up to 19 SEER2.

Tailored for optimal performance and designed for the most varied climates by exceeding CEE advanced tier specifications, the G3 system boasts a 27% reduction in height from previous models, making them not only space-saving but also a discreet addition to any home. Eligible for Federal rebates in the United States and Canada, the EVOX G3 is also equipped with 120-volt or 230-volt adaptability and a multi-layer heat exchanger for optimal performance, and the compact footprint makes installation easy. Contractors and companies interested in these advanced Midea heat pumps or in becoming a Midea heat pump distributor should call 1-888-MIDEA NA (1-888-6433262). For more information about Midea’s full lineup of heat pump products, please visit www.mideacomfort.us.

Oxbox

The Oxbox line of DOE 2024 compliant cooling products provide homeowners with flexible and affordable options to meet their HVAC equipment needs. Oxbox air conditioners operate quietly with a 10-speed variable speed outdoor fan motor and have been tested to perform in the hottest climates. These dependable models are available in 13.4 SEER2 (Northern Region) and 14.3 SEER2 (Southern Region) that achieve a 15.2 SEER2 rating by matching the J4AC5 outdoor unit with a high efficiency Oxbox indoor unit. The units have galvanized steel painted cabinets that resist rust and stand up to weather. With 1.5 – 5.0ton models available, the compact design and small footprint is ideal for homeowners with limited yard space. Furthermore, every piece of equipment is warranted to the home and not the homeowner to provide an extra measure of coverage. oxboxhvac.com

Rheem

The ENERGY STAR® certified[1] Rheem Endeavor® Line Classic Plus® Series side-discharge universal heat pump (RD17AZ) was rated as one of 2024’s most efficient heat pumps, even in cold climates, and offers a flexible installation option as part of a complete heating and cooling system, or as a Universal Replacement with minimal alterations required[2]. The heat pump is designed with acoustics in mind, featuring sound-dampening elements such as refrigerant tubing design, sound blanket, fan blade approach, innovative variable speed compressor and inverter drive technologies to ensure that as efficiency goes up, sound levels stay low. This “cutting-edge”, highly efficient (19 SEER2/ 12 EER2 / 8.5 HSPF2), EcoNet® Enabled heat pump system is part of Rheem’s Sound & Space Constraint series of solutions, which are products ideal for small spaces focused on reducing noise and increasing energy efficiency. rheem.com

[1] When installed as part of complete, qualifying AHRI-matched, Rheem EcoNet® Enabled system.

[2] Coil only – with TXV, with minimum alterations.

Trane

The 120V modular variable speed air handler from Trane makes the conversion simple for customers who want to move away from a gas furnace and air conditioner to a high-efficiency, allelectric heat pump system. Industry-leading features include the patented Vortica™ II blower and variablespeed blower motor with Comfort-R™ humidity control, and exclusive AirTite™ design ensures maximum efficiency and savings on your energy bills. It’s never been easier to transition from fossil fuels to a modern heat pump system. Plus, it was designed with inputs directly from our dealers to ensure these air handlers are easy to maintain and repair. The unit’s blower motor housing sits on rails to make it easy to remove and replace. Available in 1.5- to 5-tons. It contains an ECM variable speed motor. trane.com

Mitsubishi Electric Trane US

Mitsubishi Electric Trane US, LLC (METUS) has introduced the Premier wall-mounted indoor units (MSZ-GS/MSY-GS), an update to the former models (MSZ-GS/MSY-GL).

Part of a mini-split system, Premier wall-mounted Indoor Units can heat or air-condition any residential room. Premier MSZ-GS indoor units are compatible with single-zone and

2024 GUIDE TO HIGH-EFFICIENCY RESIDENTIAL AIR CONDITIONING

multi-zone heat pump outdoor units, including both single- and multi-zone Hyper-Heating INVERTER® (H2i®) units. The Premier MSY-GS is a single-zone, cooling-only air conditioner for climates where heating is unnecessary.

“We’re pleased to share our latest technology for customized comfort,” said Chris North, program manager, product marketing, Mitsubishi Electric Trane HVAC US LLC. “These sleek units fit seamlessly into any home décor setting and are designed for consumers looking for a reliable heating and air-conditioning system. The advanced, all-electric technology helps improve personal comfort.”

In addition to comfort, the units are built with convenience in mind. The indoor units are equipped with a new Smart Dry mode, which offers humidity removal without overcooling your space. The Premier Indoor Units can also be upgraded with an optional enhanced filtration system.

Premier indoor units are available in 6, 9, 12, 15, 18 and 24 KBTU/H capacities. H2i models offer 100% heating capacity at outdoor temperatures of 5º F and heating capacity at outdoor temperatures as low as -13º F.

For more information on Premier Indoor Units and other residential and light commercial heating and air-conditioning solutions from METUS, visit MitsubishiComfort.com.

Samsung

Samsung’s exclusive WindFree™* Cooling technology provides users with a cool indoor climate without the discomfort of direct cold airflow. It’s an advantage no other residential HVAC system can match. WindFree™* Cooling technology maintains the desired temperature in your home and eliminates cold drafts and reduces energy use by delivering air through micro holes on the indoor unit to produce a dispersed and gentle flow of air defined as “still air.”

The Motion Detection Sensor (MDS) on our WindFree 3.0 optimizes energy savings and comfort in any space. Users can choose between direct airflow, to have air follow the user around the room, or indirect airflow, where the user can have the air blow away from them in the room. When the MDS recognizes that there are no occupants in the space, the system will automatically implement energy saving measures to reduce energy use.

WindFree™* 3.0 unit comes with built-in Wi-Fi, allowing voice control with Bixby 2.0** and monitoring from anywhere with an internet connection through Samsung’s SmartThings app.

*The WindFree™ unit delivers an air current that is under 0.15 m/s while in WindFree™ mode. Air velocity that is below 0.15 m/s is considered “still air” as defined by ASHRAE 55-2013 (American Society of Heating, Refrigerating, and Air-Conditioning Engineers).

**Bixby voice recognizes English (U.S.) Mandarin Chinese and Korean. Not all accents, dialects and expressions are recognized. The list of features that can be controlled by voice commands via Bixby will continue to expand. Mobile functionality compatible with Samsung Galaxy 8 series or higher with Bixby function. Samsung Account log-in and data network (wi-fi or internet connection) required to fully operate Bixby features.

1Compatible with FJM outdoor units only

YORK

YORK® HH8 18 SEER2 side-discharge variable speed heat pumps deliver the superior comfort and technology of a hightier efficiency unit. Modulating technology maximizes comfort and reduces energy bills, while the inverter system maintains smooth operation – all within a compact design. HH8 heat pumps utilize low-GWP refrigerant R-454B and are optimized for energy efficiency to allow homeowners to apply for the Energy Efficient Home Improvement Credit (25C).

YORK HH8 heat pumps offer easier access during service checks, making routine maintenance faster. The systems are equipped for standard installation and are compatible with conventional equipment and devices. Additionally, HH8 heat pumps work with the free DS Solutions App to provide easy access to essential equipment information, troubleshooting support and helpful tools – including an intelligent refrigeration detection system (RDS) that can be accessed via a smart device.

YORK® YH5

15.2 SEER2 2-stage heat pumps are engineered for year-round comfort and energy efficiency. These heat pumps are specifically designed to be matched with a YORK® residential gas furnace to create a hybrid comfort system that automatically switches between heat sources based on energy costs or capacity. The 15.2 SEER2 heat pumps are optimized for efficiency and meet Energy Efficient Home Improvement Credit (25C) requirements.

Designed to simplify serviceability, the YH5 heat pump features top or side compressor access, a swing-out control box, field-installed TXVs, removable fan guard and individually removable coil guards for fast and easy servicing. Additionally, equipment information, troubleshooting support and helpful tools – including an intelligent refrigeration detection system (RDS)—can be conveniently accessed via the DS Solutions App simply by scanning a QR code located on the heat pump.

Airquest

Achieving efficiency ratings up to 19.5 SEER2 and 13 EER2, the Airquest® Ion™ HVA9 variable-speed air conditioner with SmartSense™ Technology offers high-efficiency five-stage variable-speed technology in a compact design. It also provides precise system control with remote access (requires Wi-Fi® connection and mobile app), and text-based diagnostics.

The Airquest® Ion™ HVA9 is designed to operate at lower speeds most of the time, with its variablespeed compressor and compact ECM fan motor. SmartSense™ Technology provides a soft start and a smooth ramp-up to operating speeds. Cabinet includes isolation compressor grommets and a high-performance compressor sound shield for quieter operation (as low as 56 decibels).

The Airquest® Ion™ HVA9 has a ten-year No Hassle Replacement™ limited warranty. It also has a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions). AirquestComfort.com

Arcoaire

The Arcoaire® Performance N5H5S single-stage heat pump features a single-stage scroll compressor with efficiency ratings up to 16 SEER2 and 7.8 HSPF2. It’s quiet (as low as 70 decibels), and its electric heating and cooling can be used year-round in warmer climates. Or pair it with a compatible gas furnace and thermostat to gain dual fuel heating efficiency in colder climates.

The Arcoaire® Performance N5H5S is ENERGY STAR®qualified on select sizes which means you can enjoy moneysaving, efficient comfort. It’s durably built to withstand bad weather and debris, and it’s designed for corrosion resistance and lasting performance.

The Arcoaire® Performance N5H5S uses R-454B refrigerant achieving a remarkable 75% reduction in global warming potential while preserving the non-ozone depleting properties of our previous refrigerant.

The Arcoaire® Performance N5H5S has a five-year No Hassle Replacement™ limited warranty and a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions).

Visit www.Arcoaire.com for additional product information.

Comfortmaker

The Comfortmaker® Performance

N4A7T two-stage air conditioner is built for performance and affordability. It is ENERGY STAR®qualified with efficiency ratings up to 17.0 SEER2 and 13.5 EER2. It has a two-stage scroll compressor for superior temperature and humidity control. Models are available in 2- to 5-ton sizes for application flexibility.

This model is easy to service with external high and low refrigerant service ports and its easily accessible control panel and service valves. A filter-drier is supplied with every unit for easy field installation.

The Comfortmaker® Performance N4A7T is equipped with new welded aluminum outdoor coil technology to help improve corrosion resistance while satisfying future performance requirements. Galvanized steel construction protects the unit against extreme weather.

The Comfortmaker® Performance N4A7T has a ten-year parts limited warranty (including compressor and coil) to original purchaser with timely registration (see warranty certificate for details and restrictions).

Learn more at www.Comfortmaker.com.

Day & Night

Now you can get highefficiency comfort from one powerful unit with the Day & Night® Ion™ C4H7T two-stage heat pump. With efficiency ratings of up to 8.1 HSPF2, 17.5 SEER2 and 13.0 EER2, it delivers reliable heating and cooling using a two-stage scroll compressor that operates mostly in a quieter (as low as 69 decibels), more efficient low stage.

2024 GUIDE TO HIGH-EFFICIENCY RESIDENTIAL AIR CONDITIONING

Combine the Day & Night® Ion™ C4H7T with a compatible gas furnace and thermostat for greater dual fuel heating energy and cost savings in colder climates. You can also enjoy the convenience of remote access and the assurance of best levels of performance and comfort management when you pair it with a complete communicating system, including the energy-smart Ion™ System Control with Wi-Fi® capability.

The Day & Night® Ion™ C4H7T uses R-454B refrigerant achieving a remarkable 75% reduction in global warming potential while preserving the non-ozone depleting properties of our previous refrigerant.

The Day & Night® Ion™ C4H7T has a ten-year No Hassle Replacement™ limited warranty. It also has a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions).

Learn more online at www.DayandNightComfort.com

Heil

The Heil® Ion™ H5H6S single-stage heat pump features a single-stage scroll compressor with energy efficiencies of up to 7.8 HSPF2, 16 SEER2 and 13.5 EER2. It’s quiet (as low as 67 decibels), and its electric heating and cooling can be used year-round in warmer climates. Or pair it with a compatible gas furnace and thermostat to gain dual fuel heating efficiency in colder climates.

With the Heil® Ion™ H5H6S you can enjoy the convenience of remote access and the assurance of best levels of performance and comfort management when you pair it with a complete communicating system, including the energysmart Ion™ System Control with Wi-Fi® capability.

The Heil® Ion™ H5H6S uses R-454B refrigerant achieving a remarkable 75% reduction in global warming potential while preserving the non-ozone depleting properties of our previous refrigerant.

The Heil® Ion™ H5H6S has a five-year No Hassle Replacement™ limited warranty, and a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions).

Visit www.Heil-HVAC.com for additional product information.

KeepRite

Enjoy comfort without compromise, thanks to the KeepRite® Ion™ C4A7T variable-speed air conditioner with SmartSense™ technology. With efficiency ratings up to 17.5 SEER2 and 13.5 EER2, this whisper-quiet system (as low as 69 decibels) senses

changing conditions and adapts so you can stay comfy with outstanding efficiency.

The KeepRite® Ion™ C4A7T is designed to operate at lower speeds most of the time, with its variable-speed compressor and compact ECM fan motor. SmartSense™ Technology provides a soft start and a smooth ramp-up to operating speeds.

For maximum performance along with the convenience of remote access, pair the KeepRite® Ion™ C4A7T with a complete Ion™ communicating system, including the energy-smart Ion™ system control with Wi-Fi® capability.

The KeepRite® Ion™ C4A7T has a ten-year No Hassle Replacement™ limited warranty. It also has a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions).

Learn more online at www.KeepRite.com

Tempstar

The Tempstar® Ion™ T5H6S single-stage heat pump boasts efficiency ratings of up to 7.8 HSPF2, 17.5 SEER2 and 13.5 EER2. It’s quiet (as low as 67 decibels) and features a single-stage scroll compressor for electric heating and cooling. Pair it with a compatible gas furnace and thermostat to gain dual fuel heating efficiency in colder climates.

With the Tempstar® Ion™ T5H6S you can also enjoy the convenience of remote access and the assurance of best levels of performance and comfort management when you pair it with a complete communicating system, including the energy-smart Ion™ System Control with Wi-Fi® capability.

The Tempstar® Ion™ T5H6S uses R-454B refrigerant achieving a remarkable 75% reduction in global warming potential while preserving the non-ozone depleting properties of our previous refrigerant.

The Tempstar® Ion™ T5H6S has a five-year No Hassle Replacement™ limited warranty. It also has a ten-year parts limited warranty, including compressor and coil, with timely registration (except where restricted by jurisdiction; see warranty certificate for details and restrictions).

Learn more online at www.Tempstar.com Wi-Fi is a registered trademark of the Wi-Fi Alliance Corporation.

6200 Troup Hwy.

Tyler, TX 75707

Phone: 903/581-3300

americanstandardair.com

COMPANY PROFILE

Since 1881, American Standard Heating & Air Conditioning has pioneered industry-leading equipment that provides the peace of mind that only comes from quiet, efficient, and worryfree operation.

American Standard

American Standard Heating & Air Conditioning believes the best heating and cooling systems are the ones you don’t have to think about. Installing the right system with quality equipment makes life easier for both the customer and the dealer. This dedication to being the best in the industry, and working with equally dedicated dealers, is just part of why American Standard Heating and Air Conditioning is “Built to a Higher Standard.”

Platinum 18 AccuComfort™ variable speed heat pump with American Standard Link

The Platinum 18 heat pump is part of a new lineup of communicating equipment featuring American Standard Link. Created to provide technicians with a “plug and play” experience, this innovative technology simplifies variable speed system installation and commissioning. Automated configuration, charging and system testing provide installation accuracy. And American Standard Link works with remote monitoring to provide quicker solutions and more efficient service calls.

American Standard Link provides the exact data technicians need for

installation and troubleshooting on their own smart device — all to ensure an easier setup. These models have dual capability to operate with AccuLink variable speed indoor equipment and controls, as well as the American Standard Link air handlers and smart thermostats.

The full American Standard Link lineup is available to our independent dealers nationwide.

AccuClean™ Whole Home Air Cleaner

Adding AccuClean™ to an American Standard HVAC system helps address home indoor air quality challenges by removing 99.98 percent of airborne pollutants—including those as small as .3 micron, which is 700 times smaller than a human hair. This system has proven to be 8 times more effective than even the best HEPA room filters and up to 100 times more effective than a standard 1-inch filter. AccuClean is also certified as asthma and allergy friendly® by the Asthma and Allergy Foundation of America, and best of all it does not require any costly replacement filters and can be cleaned at home as needed.

For more information, visit www.aspenmfg.com or contact info@aspenmfg.com.

COMPANY PROFILE

Aspen Manufacturing is one of the largest independent evaporator coil and air handler manufacturers for the HVAC industry, offering high-quality residential and light commercial evaporator coils, blowers, and air handling units for multi-family, singlefamily residential, and manufactured homes.

For Peak Performance Coils and Air Handlers, Ask for Aspen!

Manufacturing

Aspen utilizes state-of-the-art fabrication, assembly equipment, and stringent quality processes to maintain the highest possible quality in its products. We use ISO techniques and follow the company’s quality management system (QMS).

Quality Compliance

AHRI Certifiable (210/240) with all major brands of HVAC equipment, and compliant with UL 1995 4th edition safety requirements. Materials used comply with the ASTM standards.

LEM/LGM Series Air Handlers

Aspen’s LEM and LGM multi-position air handlers are now available in 14.5and 17.5-inch-wide models. Both widths offer easy installation in space-constrained applications where a wider air handler will not fit. Air handlers include a heavy-duty plastic drain pan optimized for heat pump applications. The cabinet offers less than 2% leakage. AHRI-rated and meets the requirements of the Inflation Reduction Act (IRA) 25C. Aspen’s LEM series is available in a 230volt electric heat configuration. The LGM series includes a 120-volt, no-heat configuration and is designed to directly replace 120-volt gas furnaces when upgrading to a heat pump.

High-Efficiency DC/DE Multi Position Cased Coils

CP/DP Dedicated Horizontal Evaporator Coils with Plenum

Both coils feature an all-aluminum construction and are designed for use with R-454B and R-32 refrigerants. A larger coil surface area allows for efficient cooling performance and enhanced static pressure. Units shipped as upflow but can be installed as downflow with a fieldinstalled kit (sold separately).

• Split access doors in front.

• Coils have right and left-hand refrigerant and plumbing connections.

• DC/DE coils are AHRI-certifiable for use with all brands of AC and HP systems.

The CP coil is a rifled copper tube with an improved aluminum fin design. The DP is an all-aluminum evaporator coil. Fullyinsulated cabinets feature plenum sides and back constructed of foil-backed, faced, oneinch-thick fiberglass duct board. Both have smaller cabinet dimensions and larger heat exchanger surfaces. Furnace support bracket enables oneperson installation. An adjustable coil slope bracket ensures proper condensate drainage. A transition plate supports the installation of multiple furnace sizes.

• ETL listed for use with R-22, R-410A, R-454B, and R-32 when a proper metering device is used.

19001 Kermier Road

Waller, TX 77484

Phone: 855/502-3903

Amana-hac.com

COMPANY PROFILE

At Amana® brand Heating & Air Conditioning, we’re driven to deliver extraordinary, long-lasting indoor comfort performance. An uncompromising commitment to innovative craftsmanship, world-class manufacturing and rigorous quality assurance has made Amana brand an American tradition, one trusted by generations of homeowners.

Compact & Quiet Amana® brand S-series Split-Systems

Solve Project Challenges

New Amana brand S-series splitsystem air conditioners and heat pumps are engineered for traditional ducted applications with heat pump, gas furnace or dual fuel connectivity. Easier to transport and install, compared to traditional unitary outdoor units, and requiring just 4” of clearance, S-series’ flexibility in design and installation meets most project demands, including zerolot-line needs.

Outdoor units run as quietly as 56dB(A). High-performing inverter compressors deliver up to 17.2 SEER2 and 8.5 HSPF2.

Available in 1.5-5 tons, Amana brand S-series can use existing line sets and connect up to 100’ of pipe (for typical installations). Compatible with the Amana brand smart thermostat for customized indoor comfort. Visit Amana-hac.com.

Inverter-Tuned Amana brand 115V AHVE Air Handler

The new 115V AHVE VariableSpeed Air Handler features a slim, 21” depth for easy attic access. Engineered for compatibility with Amana brand S-series split system heat pumps and air conditioners, the 115V AHVE offers multiposition installation with a coil mounting

rack for quick repositioning. Notable features include an internal EEV for heat pump and cooling applications; a DecaBDE-free thermoplastic drain pan; tool-less filter access; fault recall for six most recent faults; and a CFM indicator. Compatible with the new Amana brand smart thermostat. Visit Amana-hac.com.

ASX/ZV9 Inverter-Driven

AC or Heat Pump: High Efficiencies, Stout Warranties, Stellar Comfort

Backed by robust warranties*, the ASX/ ZV9 inverter-driven air conditioner or heat pump from the Amana brand delivers outstanding indoor comfort quietly.

Homeowners will enjoy up to 22.5 SEER2 / 8.2 HSPF2 performance. Contractors will appreciate features designed to simplify and enhance service.

Integrated communicating ComfortBridge technology allows for easy commissioning, diagnostics and servicing via the CoolCloud mobile application. Helpful service highlights include control algorithmic logic; diagnostic indicator lights, 7-segment LED display and fault-code storage; coil/ambient temperature sensors; sweat connection service valves with easy gauge-port access; and single-panel access to controls.

Protected by a Lifetime Unit Replacement Limited Warranty and a 10-Year Parts Limited Warranty. Visit Amana-hac.com and www.comfortbridge.com.

*For complete limited warranty information, visit amana-hac.com.

Daikin Comfort Technologies

North America, Inc.

19001 Kermier Road

Waller, TX 77484

Phone: 713/861-2500

NorthAmerica-Daikin.com

COMPANY PROFILE

Daikin Comfort Technologies

North America, Inc. is a subsidiary of Daikin Industries, Ltd., the world’s #1 HVACR manufacturer, with over 96,000 employees. For 95 years, Daikin has been dedicated to innovation and quality. Daikin’s commitment in the U.S. includes a $417M investment of Daikin Texas Technology Park, a state of-the-art facility the size of 74 football fields, located in Waller, Texas.

Daikin ATMOSPHERA Features Remarkable Efficiencies and Low-GWP Refrigerant

Daikin ATMOSPHERA, the next generation of single-zone ductless products with low-GWP R-32 refrigerant, delivers up to 27.4 SEER2 / 11.2 HSPF2 performance for ultra-efficient cooling and heating.

R-32 reduces GWP by up to 80% compared to similar R-410A systems. And R-32 has been shown to increase efficiency by up to 12% over R-410A with comparable products, lowering electricity consumption and indirect emissions.

Available in four sizes from 9,00024,000 Btu/h, Daikin ATMOSPHERA features built-in Wi-Fi for connectivity to the Daikin Comfort Control App, includes a wireless I/R controller, and is compatible with other Daikin controllers, including Daikin ONE smart thermostats. Daikinatmosphera.com

Innovative Daikin FIT Split System Solves Project Challenges

Merging ductless technology and performance with traditional ductwork, Daikin FIT is a smart split system with gas heating, heat pump or dual fuel application capability.

Daikin FIT systems are engineered with high-performing inverter compressors and side-discharge cabinet designs that are quieter, lighter and smaller than traditional residential unitary outdoor

condensing units, requiring just 4” of clearance.

Available in 1.5 to 5-ton capacities, Daikin FIT provides excellent efficiencies, up to 17.5 SEER2 / 8.6 HSPF2. Air handlers, furnaces and evaporator coils are offered in upflow, downflow and horizontal left/right configurations, with furnace efficiencies ranging from 80% to 97% AFUE. Daikinfit.com

Daikin 115V DFVE Air Handler: Inverter-Tuned Excellence

The new Daikin 115V DFVE Air Handler is an inverter-tuned, variable-speed, communicating air handler engineered for compatibility with Daikin FIT split systems.

The 115V DFVE features multiposition installation, with a narrow 21-inch depth for easy attic access. It delivers constant CFM over wide-ranging static pressure conditions independent of the duct system, engineered for humidity and comfort control. An all-aluminum evaporator coil provides superb heat transfer properties using 7mm coil tubing.

Other features include a DecaBDE-free thermoplastic drain pan with secondary drain connections, tool-less filter access and an internal EEV for cooling and heat pump applications. Compatible with Daikin ONE smart thermostats and other Daikin communicating equipment. Daikincomfort.com

19001 Kermier Road

Waller, TX 77484

Phone: 877/254-4729

Goodmanmfg.com

COMPANY PROFILE

Goodman indoor comfort solutions are engineered for years of dependable performance, while enhancing the contractorcustomer experience. Goodman’s forward-thinking innovations help provide indoor comfort and indoor air quality, with products built for trouble-free installation, easy diagnostics and simple servicing. Backed by robust limited warranties*, Goodman products are designed and engineered in the USA. For great indoor comfort at a refreshingly affordable price, it’s Goodman.

Turning HVAC on its Side: Goodman SD Split System Heat Pumps and Air Conditioners

Extremely quiet, conveniently sized and energy stingy, Goodman’s new sidedischarge design for ducted applications is revolutionizing residential HVAC.

The Goodman SD provides compact, lightweight, space-saving solutions for challenging projects. Inverter-driven, variable-speed, communicating Goodman SDs are up to 53 percent lighter and 40 percent smaller than traditional cubestyle units—requiring just 4” of clearance. They deliver powerful efficiencies up to 17.2 SEER2 for AC units, and for heat pumps up 17.5 SEER2 / 8.5 HSPF2. Heating applications include furnaces for gas or dual fuel heat and air handlers for all-electric heat pumps. Both AC and heat pumps cover a remarkable temperature range: up to 115°F DB and, for the heat pump, down to -10°F DB.

Available in 1.5-5 tons, and compatible with the new Goodman GTST smart thermostat.

New Goodman 115V AHVE Air Handler: Contractor-Friendly, Inverter-Tuned Performance

Featuring a slender 21” depth for easy attic access, the new 115V AHVE Variable-Speed Air Handler is invertertuned for compatibility with the innovative Goodman SD side-discharge, split system heat pumps and air conditioners.

115V AHVE offers multi-position installation with a coil mounting rack for quick repositioning. An internal EEV allows both heat pump and cooling applications. Features include a DecaBDEfree thermoplastic drain pan; tool-less filter access; and CFM indicator. Compatible with the new Goodman GTST smart thermostat.

GXS/ZV9 Inverter-Driven

AC or Heat Pump: FeaturePacked with Terrific Performance

Featuring variablespeed swing compressors, GXS/ZV9 inverter-driven air conditioners or heat pumps quietly drive up to 22.5 SEER2 / 8.2 HSPF2 performance. For satisfying indoor comfort, GSX/ZV9 units leverage inverter technology, helping avert temperature swings seen with non-inverter units. Contractor-focused features abound. Integrated ComfortBridge communicating technology simplifies commissioning, diagnostics and servicing with CoolCloud mobile app. Additional features include Goodman control algorithmic logic; diagnostic indicator lights, 7-segment LED display, fault code storage; coil/ambient temperature sensors; sweat connection service valves with easy gauge-port access; and more. They’re backed by a Lifetime Compressor Limited Warranty, 10-Year Unit Replacement Limited Warranty and a 10-Year Parts Limited Warranty.*

* For complete limited warranty information, visit Goodmanmfg.com

7855 E. Redfield Rd. Scottsdale, AZ 85260

Phone: 480/991-6744

Fax: 480/443-1267

www.shortridge.com

COMPANY PROFILE

Shortridge Instruments, Inc. developed the analog FlowHood in 1974 and invented the line of unique electronic digital readout AirData Multimeters in 1984, providing direct readout of air flow, velocity, pressure and temperature. The rugged, reliable field instrument automatically zeros and automatically corrects for the density effects of barometric pressure and temperature.

Readings in English or metric units. All calibrations certified NIST traceable.

Calibration program maintained in compliance with ANSI/NCSL Z540-1, ISO 17025, MIL-STD 45662A.

AirData Multimeter for Every Application

Shortridge Instruments, Inc. offers five different levels of AirData Multimeters.

The entrylevel model

CFM-88L reads air flow, temperature and absolute pressure, and it comes complete with an 8400 FlowHood kit. The more advanced meters may be used with a FlowHood, but also read velocity and differential pressures, including static and velocity pressures. The powerful model ADM-880C provides true data-logging functionality with a 2000 reading memory, recall of each time- and date-stamped reading, and the associated temperatures and pressures recorded for each reading. The average, sum, minimum, maximum and standard deviation may be viewed for each of the 25 user-selectable memory groups. Readings may be downloaded directly to a computer or printer.

insertion. The VelGrid is a 16-point, velocity-averaging grid, which is useful for exhaust hoods, clean-room filter outlets, laminar flow workstations, and large filters and coils.

HDM Kits Provide Complete Solutions

The HDM-250 HydroData Multimeter is designed for efficient, accurate pressure and temperature measurements of nonpotable water. This meter functions as a compound pressure gage, simultaneously measuring the high-side and lowside pressures along with the differential pressure, and displaying each of the readings in sequence.

Any mix of readings may be stored for later recall. The HDM-250 kit supplies key accessories for water-pressure measurement, including a Valve Network Panel, hoses, and a variety of brass fittings.

ADM Kits—Complete Solutions

AirData Multimeter kits include industrystandard pitot tubes, static pressure, probes, and tubing. The ADM-880C, 870C, and 860C AirData Multimeters also include two proprietary probes, which make airbalancing faster and easier.

The AirFoil probe is a single-point velocity probe with a straight shaft design for easy duct

FlowHood Tops for Every Application

Standard FlowHood top sizes supplied with FlowHood kits are 2x2 ft, 2x4 ft, 1x4 ft, 3x3 ft, and 1x5 ft. Two standard sizes may also be ordered for use with slotted diffusers, 5.25x47 in. and 5.25x60 in., and two standard sizes are offered for Direct Inflow Measurement (DIM) on cleanroom cabinets: 8x24 in. and 10x24 in. Custom top sizes available on request.

6200 Troup Hwy.

Tyler, TX 75707

Phone: 903/581-3200

trane.com/residential

COMPANY PROFILE

At Trane, we never stop testing our products to be the most reliable in the industry. Trane solutions optimize indoor environments through a broad portfolio of energy efficient heating, ventilation, and air conditioning systems; parts support; and advanced controls.

Trane

Trane systems stand up to anything—because we’ve tested them against everything. Like the freezing conditions in the Trane System Extreme Environmental Test (SEET) lab. Engineers subject units to five years of wear and tear in just months. If it’s reliable enough to earn the Trane name, it’s a product customers can rely on.

Trane Platinum XV20i Heat Pump with Trane Link

The new XV20i Heat Pump harnesses a revolution in communication: Trane Link. This innovative technology simplifies variable speed system installation, commissioning, and remote monitoring. It equips technicians with a true plugand-play experience.

Automated configuration, charging and system testing provide XV20i installation accuracy. Trane Link selfidentifies the equipment, automatically connects through Bluetooth mesh, and uses standardized color-coded wiring—all to ensure an easier setup.

Trane Link also creates more efficient service calls and troubleshooting. Technicians can access the data they need, right from on their own smart device. The full Trane Link lineup is available to our independent dealers nationwide.

Trane Link UX360 Thermostat

Save energy without sacrificing comfort. The Trane Link UX360 uses cloudbased adaptive technology to optimize the entire home. Its sleek design and interactive touchscreen improve the user experience. And with the new Trane Diagnostics mobile app, installation and setup have never been easier.

Combined with Trane Link, the UX360 centralizes decision-making, improves accuracy and enhances dehumidification. It also enables self-configuration and precise insights for easier maintenance. The system pairs with up to three relative humidity and temperature sensors. And it offers seamless control through the Trane Home app and Alexa® or Google Home® voice commands.

Suite 500

10001 Reunion Place

San Antonio, TX 78216

www.friedrich.com

COMPANY PROFILE

Founded in 1883, Friedrich employs rigorous quality standards and innovative design in the manufacture of specialty HVAC products for residential and light commercial applications. Whether the application is a single room or a large facility, Friedrich is trusted to provide superior cooling and heating solutions. Friedrich is Rheem ® company.

Friedrich Air Conditioning

Breeze™ Universal Heat Pump offers unparalleled versatility with its universal compatibility, suitable for integration with almost any existing HVAC system, regardless of brand, or as part of a complete package with a Friedrich air handler. The Breeze allows for long lineset runs

installation flexibility. Its ultra-compact design features a smaller footprint that requires less outdoor space, with 36% reduction in volume and 40% reduction in footprint compared to traditional top discharge outdoor units. With efficiencies of up to 18.0 SEER and 9.5 HSPF, Breeze™ is ENERGY STAR® Certified for Cold Climate models and eligible for various tax credits and rebates. The inverter compressor ramps up quickly to reach the indoor set temperature, and then maintains precise temperature control for perfect comfort. The outdoor inverter compressor offers quiet operation with outdoor sound levels as low as 38 dBA. All of this making Breeze™ the easiest way to upgrade from traditional HVAC equipment to an efficient, state-of-the-art, inverter heat pump system.

Friedrich’s revolutionary FastPro® design (available on Floating Air® Premier & Pro wall-mounted models), allows technicians to remove the entire blower wheel assembly in minutes, reducing cleaning and service time by up to 50%. For total installation flexibility, Floating Air® ductless systems come in single and multi-zone systems, with indoor options available in sleek wallmounted units, discrete ceiling cassettes, or The Insider® inconspicuous concealed ducted units. With mix-and-match configurations of up to 5 zones, the possibilities are endless. Whether you are looking for simple installation, high efficiencies, extreme climate solutions (low ambient heating down to -13°F), low voltage options (115V), indoor air quality accessories, or integrated smart home control, Friedrich Floating Air® Ductless has the right product for you.

Building on Ohio University Campus Wins WELL Certification

Athens, Ohio—The Ohio University Heritage College of Osteopathic Medicine (HCOM) has been awarded a WELL Certification at the Silver level for Heritage Hall, the college’s new, state-of-theart medical training facility on the Athens campus. The WELL Certification was awarded in February 2024.

Designed in partnership with architecture and design firms Perkins&Will and DesignGroup, this is one of the first medical education facilities in the nation to earn this achievement from the International WELL Building Institute (IWBI).

The 120,000 square-foot Heritage Hall is modeled on the three tenets of osteopathic medicine, “mind, body and spirit,” which are expressed through openness, infusion of light, and a focus

Products

Greenheck ’s new modular air distribution systems accommodate the specialized medical, mechanical, and electrical considerations of operating and im aging rooms. Incorporating laminar diffuser arrays that simplify coordination during design and installation, these modular systems maximize diffuser coverage over the patient ensuring optimal conditions for medical procedures. Model HLC-MPA modular plenum array utilizes configurable diffuser segments assembled on-site to create a single low-profile diffuser array. This allows engineers to make the most of available ceiling space by eliminating the need to individually duct each diffuser. Available in an assortment of sizes, the diffuser segments can be linked together in virtually any combination to cover the surgical site.

on wellness that fosters collaboration, connectivity and physical activity.

WELL is a roadmap for supporting the health and well-being of people and organizations. The WELL Building Standard is a library of holistic evidence-based building and organizational strategies that, when implemented, can improve the health and wellbeing of people.

The process towards achieving the WELL Certification for Heritage Hall started with the initial vision for the facility that became integral to its construction. Opened in 2021, Heritage Hall has numerous WELL features including prominent staircases and a 1/8-mile track that encourage movement inside the building.

structure and supports all the diffuser modules and includes mounts for both static and movable medical equipment. Structural engineering calculations, on-site installation supervision, and trade coordination are included. Model HLC-HCG heavy-duty ceiling grids seamlessly integrate laminar flow diffusers, equipment booms, and surgical luminaires to create the central diffuser array. Available in customizable configurations to fit any room. Greenheck operating and imaging room modular air distribution systems meet FGI, ANSI/ASHRAE Standard 170, and ANSI/IES RP-29-16 requirements. For more information, visit https://www.greenheck.com/products/airdistribution/healthcare-laboratory-cleanroom-products/ operating-and-imaging-room-systems

Optional integrated lighting solutions are available to optimize illumination over the patient. Model HLC-SPA structural modular plenum array is designed to be a turnkey laminar diffuser array that maximizes air cleanliness while reducing design, coordination, and installation time. High-grade structural steel tubing creates a frame that attaches to the building

Delta is a global provider of IoT-based Smart Green Solutions. The company presented “cutting-edge” ventilation solutions at the recent IBS 2024 show in Las Vegas. At the core of Delta’s showcase are two products: the Breez Fresh ERVs and the Seagull Series Ceiling Fans. Delta’s Breez Fresh ERVs have a one-inch thick MERV13 filter, the same surface area as other two-inch filters, sources say, and complies with CEC regulation Equation 150.0-A pressure drop requirements. This ensures optimal filtration while offering homeowners a space-saving

Ohio University Heritage College of Osteopathic Medicine.

Mark Herboth Photography

The construction of Heritage Hall was made possible by a major gift from the Osteopathic Heritage Foundation. The OHF’s historic $105 million award to the college in 2011 included $21 million for the building’s construction.

“Congratulations to Ohio University Heritage College of Osteopathic Medicine for achieving WELL Certification, setting a bar for leadership in higher education and medicine,” said Rachel Hodgdon, IWBI president and CEO. “Woven into its everyday mission, Ohio University continues to demonstrate a strong dedication to health and well-being, embracing WELL and marking its commitment to people-first places.”

“By designing with the WELL Building Standard, the Heritage College has imbued our wellness philosophy into our learning, teaching and working environment. It gives me great pride to know that we are ‘walking the walk’ of wellbeing through a facility that fosters the very type of healthy lifestyle that osteopathic medicine promotes,” said Ken Johnson, D.O., executive dean of the Heritage College and chief medical affairs officer for Ohio University. “I would like to personally thank all who contributed to our design and construction efforts. Because of your dedication, Heritage Hall is a wonderful testament to the values of the osteopathic medical profession.”

High Schoolers Enjoys Better Air

When the Frederick County School District initiatedthe bid process for the replacement of Catoctin High School’s aging HVAC system, it was surprised to learnthe estimated cost for the project

was between $10 and$12 million, putting the project well over budget. That’s when Project Manager Thomas Mulligan, of the FrederickCounty Public School’s Capital Planning Group reached out to his contacts at Daikin Applied in Washington, DC.

The centerpiece of Daikin’s solution included nine Maverick and three Rebel rooftop units, as well as two Skyline air handling units from Daikin Applied. The learning environment was improved by the HVAC equipment’s ability to supply treated air quietly. Air quality was also a consideration. The Skyline products combat air contaminiation using micro-filtration and UV lights to fight bacteria. The units also feature mold-resistant drain pans and anti-microbial liners. Like the Rebel and Maverick II units, the Skyline air handlers feature high-quality, tight cabinetry and are very quiet, according to Daikin Applied. Thanks to Daikin Applied for providing this information. Used by permission.

solution, eliminating the necessity for additional equipment and 2-inch filters. The Breez Fresh ERVs achieve up to an impressive 70 percent energy core recovery efficiency, making them a top contender in the market. Its motors exhibit outstanding strength, surpassing competitors in airflow performance tested with MERV13 filters. They incorporate a Fault Indicator Display (FID) to align with California’s 2022 Building Efficiency Standards, Title 24.

Steril-Aire™ has achieved ISO 9001 certification for Quality Management Systems and ISO 14001 certification for Environmental Management Systems. The manufacturer has held the respected organizational excellence accreditations since 2005 and 2016 respectively. ISO 9001 and ISO 14001 are international standards that provide a framework for implementing quality and environmental management systems.

Steril-Aire manufactures high-energy germicidal UVC technologies intended for air and surface decontamination. The company’s science-based and technology-backed systems provide a quick ROI through AHU energy use reductions by returning and maintaining cooling coil heat transfer efficiency and decreased pressure drop, in addition to significantly enhancing the indoor air quality of customer working environments, thereby enabling clients to create a safer, healthier and more productive environment.

The ActivePure Induct Guardian IV is a powerful air and surface decontaminator for healthcare, educational institutions, commercial, hospitality, and residential applications up to 8,000 square feet. This innovative solution easily attaches to existing HVAC ductwork, continuously decontaminating viruses, bacteria, mold, and other pathogens while reducing VOCs, odors, dust, and other common indoor air pollutants.

Independent lab tests have proven that the Induct Guardian IV rapidly reduces various contaminants, including SARS-CoV-2, MRSA, E. coli and Legionella. Its compact design and minimal maintenance requirements provide a seamless and cost-effective way to manage infectious aerosols to promote healthier indoor environments. ActivePure products can be an integral feature of compliance for ASHRAE Standard 241. The Induct Guardian IV proactively neutralizes pathogens and allergens to improve air quality, reduce illness-causing germs, and minimize HVAC system strain. activepure.com

Daikin Applied units are lowered into place at Catoctin High School. Daikin Applied

BY TERRY MCIVER

We continue our 80-year retrospective with some content from the 1960s. We hope you dig this look back at some of our content from the decade of paisley and pop art.

t the dawn of the 1960s, Refrigeration Industry had been renamed The REFRIGERATION & AIRCONDITIONING Business, to be in-step with the industry’s move beyond just food preservation technology.

With a new name, our editorial content was expanded to include commercial HVAC applications, to accompany the publication’s medium/low temp refrigeration content. Owners of new businesses needed solid information, so the editors published a series called “Project Upgrade,” which provided monthly articles on business managment topics, such as the importance of brand loyalty, market data and warranties.

▶ If you’ve attended the AHR EXPO, you know what a great event it can be. In 1961 the show (called the ARI National Exposition), was expecting 15,000 attendees. The event now has had 50,000+ attendees in some years, a palpable sign of industry growth.

Air filtration has been a constant factor in efficient commercial HVAC system operation. Taylor Kahoe, consulting editor and founder of Kahoe Air Balance Co., was a popular authority in the field. He wrote often about the importance of air filtration and air balancing.

The publishers and editors changed the name once more, to The AIRCONDITIONING & REFRIGERATION Business, putting AC before Refrigeration. In July 1965, consulting editor for refrigeration Hugo C. Smith examined the history and latest trends in refrigeration system design, from sulphur dioxide and methyl chloride to Freon.

“As the 1960s dawned, most supermarkets of 8000 to 20,000 sq.ft. in size were still using the basic unitary system with some slight modifications. Some stores would use as many as 30 compressors, with the average store using 20 to 22...In the past 3 years there have been rapid changes in supermarket refrigeration systems. We have seen the return of the multiplex system in various forms...” wrote Smith.

This July 1965 issue also “took the mystery out of” absorption refrigeration, with an article by V.E. Bushnell, manager, absorption department, Trane Co. “Cooling with heat is the basic concept of absorption refrigeration,” Bushnell wrote. “With absorption machines, the heat energy, in the form of steam or hot water, is taken directly

© Wally Stemberger | Dreamstime.com

▲ This November 1961 article looked at the choices of electric, electronic or pneumatic air conditioning control systems. The gentlemen in the photo work at an electric typewriter linked to a control panel that automatically logged key temperatures and pressures .... every 20 minutes! Slow by today’s split-second reporting capabilities, but still a step forward. In the photo at right, a technician uses a large viewing screen to monitor the system.

▲ This house ad promoted Mr. Kahoe and other members of ARB’s editorial advisors: Arthur H. Farr, Consulting Editor, Airconditioning; Robert C. Fish, Consulting Editor, Refrigeration; and Herman Blum, Consulting Editor, Consulting Engineering.

into the refrigeration machine.” Bushnell’s 1000+ word article offered much more additional detail.

Topics in this March 1966 issue included “The Role of Refrigeration in Bread Baking,” “Advertise Where Your Prospects Shop” and “This Warm Air Contractor Sells Electric Heat.”

the industry’s growth in manufacturing, that was to spark the need for better supply chain relationships. Next, they described ways in which contractors were gearing up their operations.

◀ “Don’t fight— switch!” urged associate editor Earl W. Swaney, in his article that shared the advantages of electric heat. See how “What goes around comes around” has been with us for decades? In his analysis, Swaney shared news of a 77 heat pump installation at a housing subdivision, installed by Airtron. “If every part of the installation is handled properly, heat pumps will do the job,” said Airtron general manager Bob Tanner. 154522292

◀ The good ol’ air-cooled Volkswagon “mini-bus” was a popular choice for service vehicles. What would you pay for a new one today? In 1961 they started at $1895. Below, a reminder that the counter-culture appreciated their value.

Legislative issues have always been around. “Make your voice heard in Congress!” wrote Publishing Director Jack Robinson. He wrote of efforts to repeal section 14b of the Taft-Hartley Act, which would nullify right-to-work laws now in effect in 19 states, increase and extend minimum wage provisions to $2 an hour, and get double time pay for overtime, rather than 1.5 times the hourly rate, and a shorter, 35-hour work week (reduced from 40 hours) without a reduction in weekly pay.

Wholesalers were urged to, “Gear Up for Growth,” in a special series on the contractor/wholesaler relationship. Previous installments covered

▲ The September 1968 cover story told of the wholesaler’s importance to the supply chain. The large truck delivers the product and the contractor drives it away. Easy, but not without complications. And just look at those nasty vehicle emissions!

In a survey of 100 wholesalers reveals average sales volume increased $1,840,000 (42.7%) over 1963. Average number of employees rose from 22 to 30 per wholesaler. Growth in all areas pointed to the need for improved service to customers.

“Wholesalers who are “too big to be little and too little to be big will have a hard time staying on the scene because they have difficulty operating at a profit,” said Pameco’s Ken Woolley in San Francisco. “Service is a building block for growth” added Tom Jordan of Jordan Supply Co., Buffalo, NY.

The June 1969 issue signified this publication’s 25th Anniversary. Editor Jim McCallum produced a very thoughtful review of the publication’s many milestones through those years.

▶ One of the most prophetic 1960s articles involved recruiting, in June 1969. We hear today of the importance of getting young people interested in HVACR when they’re young, and they knew it back then, too. “Hook prospective employees before they get to high school or you may never hook them at all,” wrote Henry Lefer, eastern executive editor. He described the MCA of New Jersey’s program to let junior high students know there is such a thing as a mechanical contracting industry. The program reached 600 students in 16 junior high schools.

◀ These double-daters never went to Woodstock, but a game of ping-pong was a better way to spend some time, with a York Sunline AC system keeping it cool. The copy: “They’re just 33-inches high and they have no unsightly chimney. Available in 2, 2 1/2, 3, 4 and 5-ton capacities, they operate on cooling cycle at temperatures down to 45F in standard models.” The units were designed for rooftop or ground-level installations.

“Each of the 300 issues we have published since that beginning in June 1944 has been different, because each has been tailored to the needs of the industry at the time, as we saw them. One factor has remained constant, however. Our editorial goal today, as it was with that first issue 25 years ago, is to help our readers do their jobs better and to run their businesses more profitably By doing this, we too have been able to prosper and grow up along with the industry,” McCallum wrote.

19292972 | © Arturoosorno | Dreamstime.com

Another in our 2024 series featuring OEM commentaries on isssues related to changes on HVAC technology and regulatory fronts.

Keeping Their Cool: How Refrigerant Service Will Impact HVAC Service

A review of what HVAC contractors should know and be doing to prepare for coming refrigerant changes.

The HVAC industry is ablaze with conversation around incoming refrigerant changes set to transform the way heating, cooling and hot water appliances are made. For contractors and technicians, it can be easy to get lost in the fine print—but what should you really know and be doing now to prepare for these changes?

Let’s start with some context on what’s changing.

What’s driving the changes?

The 1987 Montreal Protocol, an international treaty aimed at protecting the earth’s ozone layer, moved the HVAC industry and several others to swap ozone-depleting substances such as chlorofluorocarbons (CFCs) out in favor of hydrofluorocarbons (HFCs), which are less detrimental to the ozone.

Should new units experience a refrigerant leak, the unit will de-energize its compressor and energize its fan to dissipate refrigerant vapor, maintaining the safety of the installer, homeowner, and environment.

While the ozone has since enjoyed less depletion, HFCs have subsequently been threatening the state of our planet in a whole other way. These potent greenhouse gases have a dangerously high global warming potential (GWP), threatening an impact on the environment the Environmental Protection Agency (EPA) calls “hundreds to thousands of times greater than the same amount of carbon dioxide.”1

The American Innovation and Manufacturing (AIM) Act of 2020 mandates the production and consumption of HFCs be reduced by 85% from historic baseline levels by 2036.1 Under the new regulations, refrigerants with a GWP above 700 can no longer be used in new equipment for comfort cooling as of January 1, 2025.

How are manufacturers adapting?

While there are several HFC alternatives that can comply with this regulation, there is a very limited number of refrigerants that are practical for use in HVAC equipment, compliant with AIM Act requirements, and possess a low enough flammability rating to ensure safety.

R-454B has emerged as the refrigerant of choice for Bosch Home Comfort and several other leading OEMs who view it as a worthy alternative to the R-410A refrigerant currently used in many HVAC systems. However, while R-454B boasts a lowerGWP and non-toxicity, it is also an A2L refrigerant, which means it is mildly flammable—though adherence to normal installation safety precautions makes this an extremely slight risk, which means new trainings and tighter safety precautions will become more staunchly enforced.

How will contractors and installers be impacted?

The day-to-day tasks HVAC professionals manage on the job will go largely unchanged under new regulations, as products manufactured with non-HFC refrigerants will mostly look and feel the same as existing units do—with a few exceptions:

• AIM Act manufacturing requirements mandate the addition of new leak detection sensors to all air source indoor units and to all water source heat pumps with more than 64 ounces of refrigerants.

• Should new units experience a refrigerant leak, the unit will de-energize its compressor and energize its fan to dissipate refrigerant vapor, maintaining the safety of the installer, homeowner, and environment.

• In-unit cylinders will sport a different look—gray in color with red stripes around the top and marked with icons that indicate the presence of a mildly flammable refrigerant. The biggest way the AIM Act will impact daily work for professionals is the raised expectations it places upon adherence

to safety precautions. There has always been a best practice for charging an HVAC system or responsibly evacuating refrigerants—professionals are required to purge the circuit of a unit with inert gases and ensure the system, vacuum pumps and additional components have been evacuated before beginning any maintenance, for example—but beginning in 2025, the implementation of new regulation will see greater enforcement of these protocols.

More industry-wide emphasis on safety adherence will manifest in multiple ways:

• While completing many of the same procedures with mostly the same tools, the mild flammability of A2Ls will require technicians to add A2L-certified equipment to their kits.

• There will be tighter guidelines from the warehouse to the shop floor governing the handling, transportation, storage and disposal of refrigerants—among them, a requirement that cylinders be transported and stored in a vertical position.

• Technicians will be armed with revamped protective gear in the event they take on leak detection and repair.

As OEMs get closer to perfecting their new HFC-free equipment, technicians should stay on the lookout for new trainings and announcements regarding how evolving details and unit features may impact installation and maintenance procedures.

Home Comfort

As OEMs get closer to perfecting their new HFC-free equipment, technicians should stay on the lookout for new trainings and announcements regarding how evolving details and unit features may impact installation and maintenance procedures.

servicepeople will want under their belts before the transition to low-GWP refrigerants is in full effect.

One of these such certifications is the EPA’s Section 608 Technician Certification, commercially available online. If a technician has an existing EPA 608 certification granted earlier for R-410A refrigerant, they can be grandfathered in to be able to purchase A2L refrigerants such as R-454B. If they do not have the EPA 608 certification, they must go through the EPA 608 Certification process, including A2L certification, to purchase A2L refrigerant.

The bottom line? Get your training, uphold safety precautions, and keep your ear to the ground. The exact parameters around this shift are still evolving, and new developments from the EPA and manufacturers alike are emerging all the time.

What about servicing existing equipment?

Equipment manufactured prior to these changes that contains HFCs cannot be retrofitted into an HFC-free machine. Therefore, if your customer has a unit that relies on an HFC refrigerant like R-410A, you will still need to utilize that refrigerant for recharging or refilling the unit, as well as using the right R-410A materials, parts and service procedures during the remaining life of the unit. OEMs will continue making these assets readily available, so technicians need not worry about having access to what they need—the real task here will be making room for both A2L-friendly and traditional HFCspecific tools in your kit and differentiating between both to provide the right service.

Will consumer education be a priority?

The good news is that most consumers aren’t aware of which refrigerants are currently in their machines, if they’re aware of them at all, so they won’t be concerned by this HFC phasedown.

Adhere to the above points on safety and equipment, and you can rest assured the units you install are put in correctly, sized right and work well—and generally, that’s all homeowners care about.

What should contractors be doing now?

The best thing HVAC professionals can be doing now to prepare for the incoming HFC phasedown is to seek out whatever training they can get their hands on. Look out for educational seminars and other resources on the way from your equipment providers exploring all of the necessary know-how and certifications

Bosch

Syed “Shaz” Shahzer is an Engineering Applications & Training Manager for Bosch Home Comfort in North America. An experienced HVAC industry professional with 12 years of experience, Shaz leads the division with a focus on technical business development and enhancing customer engagement through cutting-edge training initiatives. His career has been marked by significant roles in project management and inside sales, where his contributions have driven business growth and improved operational efficiency. Shaz earned his Master of Science in Engineering Management from California State Polytechnic University, Pomona, and a Bachelor of Science in Mechanical Engineering from the University of California, Riverside

1. Environmental Protection Agency (EPA), “Frequent Questions on the Phasedown of Hydrofluorocarbons:” https://www.epa.gov/climate-hfcs-reduction/ frequent-questions-phasedown-hydrofluorocarbons#overview

CORRECTION

Our March article, “Refrigeration Transition Facts” contained the following inaccuracies:

The AIM ACT tells the EPA to set a phase down plan that reflects the Kigali amendment. The EPA is the one who determines the GWP limits, and that limit is 700, not 750, as stated in the article.

The article noted that R-410A refrigerant would eventually be totally out of production. That has not been established as part of the phase down plan. HVAC manufacturers do not produce refrigerants. We should have used the words “formulators” or “producers.”

A1L was described as being a “family” of refrigerants. There is, in fact, no “family” of A1L refrigerants.

The AIM Act directs EPA to phase down production and consumption of HFCs to 15% of their baseline levels in a stepwise manner by 2036 through an allowance allocation and trading program. This does not apply to the production of equipment, as could have been inferred from the original sentence. The article stated that the supply of new refrigerant will be reduced to 15% of normal by 2036. In truth, the phase down is NOT refrigerant specific; it is a carbon dioxide equivalent that refrigerant manufacturers and importers need to use as a guide for determining which refrigerants they will sell into the market.

Contracting Business regrets any inconvenience these errors may have caused.

Quality Air at Quality Inn

Hospitality is a competitive business. By its nature, the hotel industry isn’t conducive to maintaining a small carbon footprint. Linens are washed every night and guests have full control of the temperature in the room. More than a few hotel franchises, however, are making a serious effort to change that.

Choice Hotels is an international hospitality franchisor that recently acquired the Radison name, bringing its hotel portfolio to 10,000 properties. Franchisees (hotel owners) may operate their properties as they please, but Choice Hotels corporate encourages energy efficiency and reducing dependence on fossil fuels.

“Choice is trying to make a difference, and so are a number of other hospitality brands,” said Casey McCall, general manager and part owner the Quality Inn in Moriarty, NM. His parents own the majority of the hotel, along with a nearby Comfort Inn. Five years ago, they invested $400,000 dollars to install a large solar photovoltaic array on the roof of the hotel. It’s the largest privately-owned solar grid east of Albuquerque to the Texas border.

“At 112 kW, the solar array provides 70 to 80 percent of our electricity need,” explained McCall. “Since 2016, we’ve been assessing where we can make energy improvements at our properties. We want to be as green as possible. The next step for us was updating our heating and cooling systems. I grew up working here and at other hotels and have witnessed how critical heating and cooling equipment is to guest comfort. I know that it can be a giant headache, too.”

Most hotels and motels rely on PTAC units (packaged terminal air conditioners)

for climate control of individual rooms, despite its reputation for being loud, inefficient, and providing only moderate comfort. But the PTAC did have some competition in the budget-minded hospitality market at one point in time.

In the 1980s and 90s, it wasn’t uncommon for hotels to install vertical self-contained air handlers. As the name implies, these units were of a vertical configuration, rather than the horizontal design of a PTAC. These air handlers also don’t utilize a standard wall penetration for simple replacement. Depending on the installation, vertical self-contained air handlers are also very difficult to service.

Seeking Solutions

“These air handlers weight about 150 pounds, and they need to be completely un-installed and removed simply to clean them,” explained McCall, who knows the systems well because there are 72 such units installed at the Quality Inn. “It’s windy and dusty in New Mexico, and the coils get dirty fast. We burn up compressors quickly.”

EcoAir Inc., Albuquerque, NM, has serviced the R-22, singlestage air handlers at the Quality Inn for years. The mechanical company specializes in residential and light commercial troubleshooting, repair, and high efficiency installations.

“The McCall family has been looking for a good solution for years,” said Jeff Polk, owner of EcoAir. “But they wouldn’t make a change until they found a solution that offered better occupant comfort and higher efficiency. Also, they insisted the solution be single zone, so that if a unit failed, only one guest

From left: Casey McCall, Jeff Polk, Reese Polk, Ed Donahue and Raleigh Nelson gather outside the Quality Inn Moriarty. Images courtesy of ECOAir

room would be affected. We finally came up with something that exceeded everyone’s expectations.”

Doc Savage Supply’s operations and HVAC manager Josh Mize attended Fujitsu General America’s National Distributor Conference in 2021. There, he learned of a new heat pump product and spoke with Polk about the possibility of using it in hotel and motel applications.

“Josh Mize and Ed Donahue, owner of Doc Savage, showed me literature on the new 21-SEER STHP heat pump,” said Polk. “It’s essentially a 9,000 BTU/h mini-split designed as a direct replacement for PTACs. The condensing unit is installed within a wall sleeve that occupies a standard PTAC penetration, and the air handler is identical to a mini-split wall-hung unit.”

The Fujitsu STHP (Split Terminal Heat Pump) looked like a great solution for Quality Inn Moriarty, except that the property’s HVAC units were not PTACs. This added an element of uncertainty.

Trial Run

The existing vertical air handlers at the hotel were installed in a framed-out corner of each guest room. A penetration through the building exterior provided exchange air, and a large supply grille provided conditioned air to the room. Because the wall penetration sleeve provided with the STHP couldn’t be used, Polk was unsure if the existing mechanical space could be customized to accommodate the STHP.

In April, Raleigh Nelson, Fujitsu Southwest regional manager and Karim Yasin, Fujitsu’s Sr. director of product management, met Polk at the hotel.

“The inverter-driven Fujitsu STHP was designed as a simple drop-in replacement of a PTAC unit, which isn’t what the Quality Inn Moriarty had,” explained Nelson. “That said, there was ample space, and with a little customization, it looked like the STHP would work perfectly. We provided EcoAir with two test units to install.”

Two EcoAir technicians removed the 25-year-old air handlers and installed the new STHP heat pump. They built a custom sheet metal diverter to separate the outdoor and indoor air streams. Installation went quickly because there was no demolition involved and the existing 220-volt service was re-used. Even the existing supply grille remained in place for service access.

Linesets, covered with line concealment, run from the

condensing unit across the interior wall to the indoor unit. To avoid lost or broken remote controls, a hard-wired thermostat was installed.

Quieter and Unwavering

“We have a lot of extended stay guests,” said McCall. “Some work for the railroad and others are involved with a multi-billion-dollar wind farm installation nearby. In fact, it’ll be the largest wind farm in North America when it’s complete.”

“One guest in particular, Mr. Anderson, stays with us about 250 days each year,” continued McCall. “He stayed in one of the two retrofitted rooms during the test phase and now requests that room. The retrofitted rooms are much quieter and maintain temperature setpoint perfectly.”

After several months of testing the first two systems, the McCalls hired EcoAir to retrofit each guest room with the new heat pumps. All product has been purchased, but work progresses only when there’s vacancy.

“We work in two-day blocks,” said Polk. “Four technicians go to the hotel, stay overnight, and complete eight rooms. It’s effective and meets the pace that we’ve been asked to keep. The goal is to have the entire second floor finished by early October, in time for the Albuquerque Hot Air Balloon Fiesta.”

Almost Net-Zero

“Comfort, reliability and serviceability were our primary goals,” said McCall. “Efficiency was certainly a big part of the picture, though. About one-third of the rooms have been retrofitted so far, but that’s more than enough to show a drop in the power bill. We expect a 40 percent reduction in electric use when the work is complete. I think the solar array will handle our entire load, but only time will tell.”

“This is a solution that the hospitality industry has needed for a long time, and I’m excited to be an early adopter,” said Polk. “My family has been in the HVAC industry since 1971, so we have a large network in New Mexico. I’d like to apply our experience from this job at other facilities, but what I’d most like is to begin consulting with hotel and motel franchises in the Southwest area. Considering how straightforward this technology is to retrofit in existing facilities, I think it’ll have a big impact on the industry.”

Jeff Polk places an STHP condensing unit next to one of the original air handlers.

The indoor unit of the Fujitsu STHP is similar to a wall-hung mini-split air handler.

The Man Atop Mount HVAC

Ken Haines leads The Wrench Group, which is currently 28 HVAC, plumbing and electrical businesses powered by excellent people and an excellent culture.

‘We pour jet fuel on an already raging fire. Then we focus on key enablers to help the business grow.’

— Ken Haines

If there was a Mount Rushmore-type monument for HVAC pioneers, Ken Haines’s visage would be up there.

He wasn’t the first HVAC contractor, nor would he agree that he’s the best. But in the 20th and 21st Centuries’ long line of service business entrepreneurs, Ken Haines has shown a unique commitment and passion for the comfort business, which he eventually took to a mountainous level of excellence.

You might know Ken as the owner of Coolray, which he had acquired from Blue Dot, the organization behind the HVAC industry’s first consolidation movement of the late 1990s. That ownership took him to where he is today, as CEO of The Wrench Group, which operates 28 HVAC, plumbing and electrical businesses in 15 states.

We spoke with Ken Haines recently for our 2024 series on “The Greats” in the HVAC industry. It was an enlightening discussion.

Once upon a time, Ken Haines, now 62, was a 15-year-old high school student livening on Long Island, NY, and he was already certain that his destiny was in the heating and air conditioning business.

“People ask me, ‘how on earth at 15 did you know what you wanted to do with your life, in terms of a career?’ The answer is, I have no idea. But for some reason, when I was in high school in the mid-1970s, I wanted to be an entrepreneur, and I decided in my junior year of high school to

get into the air conditioning and major appliance repair business.”

Haines realized that education came first, so he divided his time between a local trade school and high school, which gave him a tremendous career head start.

Ken’s parents, while impressed, were not happy. They wanted him to pursue college, as most parents tend to do. To his credit, he stood firm, and said he would try college once he had a start in a business.

“They agreed to that, however, I excelled so much in trade school and loved it so much that I decided I would not go to college. As a compromise, I agreed to work for someone else’s business for one year and then start my own company.”

He started Haines Air Conditioning & Appliance Repair in the middle of his 19th year and has been in the HVAC business ever since.

Marriage and a Move South

Next came Ken’s marriage to his wife in 1987. He also decided that New York City was not the ideal location for growing an HVAC business. There were too many apartments and not much potential for growing a residential HVAC business.

He decided that booming Florida was the place to be. “We packed up and moved to the Orlando area, which was expanding like crazy. What a great market to own an air conditioning business.”

He sold his business to a locally owned operator, and he and his wife settled in Florida.

Ken will tell you that advance planning is essential for any business decision, and he applied that belief by first working for another company.

“I decided I would settle in by working for someone so I could learn the Florida market. Ironically, I worked for Service America, owned by RotoRooter. They were the largest plumbing business in the world.”

Ken excelled at Service America, and became such a valued employee that he lost track of starting his own business. But it was an amazing time of learning, especially since he had to report to the CEO.

In 1997, that CEO was pulled away to help start Blue Dot, a major business consolidator based in Fort Lauderdale. From 1997 to 2003, Haines was in charge of fixing, acquiring and overseeing some of Blue Dot’s acquisitions across the US.

Consolidation did not last, due largely to Blue Dot’s habit of changing the identity of acquired businesses. This tended to alienate local customers who felt very much “at home” with the previous brands.

Coolray & The Wrench Group

In 2003, as Blue Dot started to unwind, Ken purchased Coolray, a $6 million dollar residential service and replacement business based in Atlanta. By 2015, he had taken Coolray’s revenue to over $60 million.

Ken’s biggest step forward came in 2016, when he merged with two other amazing contractors – Paul Kelly of Parker & Sons, and Alan O’Neill of Abacus Plumbing. They got the financial advice they knew was so valuable to this type of enterprise, and offered the three-company business to private equity. It was the beginning of what was to become known as The Wrench Group.

Today, The Wrench Group is comprised of 28 companies across 15 states, with approximately 7,300 employees and more than 400,000 service agreements. A sampling of acquired Wrench Group companies include Service Champions, Plumbline, Lindstrom and Morris-Jenkins.

Not to repeat Blue Dot’s mistake, The Wrench Group brands get to stay that way, with no name changes, and the same team. Owners of the acquired companies are expected to remain, and the rewards for all are great.

Wrench Group locations are like-minded, and set on becoming the gold standard for high-performing contractors, providing world-class customer satisfaction.

The Wrench Group’s core values are trust, customer service and safety. From its customer service members, sales team, service and maintenance staff, and all our support personnel, Wrench Group locations demonstrate great leadership and a winning culture.

“Our operating model is designed to foster growth while we maximize investments,” Haines explained. “We want Wrench Group locations to remain entrepreneurial, with a good amount of autonomy,” Haines said. “The owners stay and continue to work hard. It is structured as a partnership. We take rank-and-file managers – service, install, call center and others, and provide them with ‘profits units’ that operate something like stock. They

can come along for the ride and make a lot of money. It works very well. It all starts by partnering with well-run businesses with great cultures and great reputations,” Haines explained.

There’s some standardization of financial procedures, but Haines said Wrench Group does not centralize just of its own sake. What is working is allowed to keep on working.

“We like to say, we pour jet fuel on an already raging fire,” Haines said. “Then we focus on a handful of key enablers to help the businesses grow, and we figure out how to continue to grow the businesses organically.”

Organic growth in Haines’s eyes is based on a number of factors. First is making the phone ring – “We have a good recipe for that,” he said. Next comes speed of service – ‘how fast can you get here?’ “If you’re under-staffed in Phoenix, you can’t tell them you’ll be there in 10 days.”

The others are finance, accounting and marketing. “This industry has always been one of the last to adapt to new technology,” Haines revealed. “Businesses don’t use data to run their companies, but they should. We look for ways to help our businesses find better, real-time insights into their Key Performance Indicators (KPIs).”

The Wrench Group’s marketing efforts have been energized and strategized by a data link, in process for the past six years. “We have full-time data scientists that help us connect with the customer and provide a better customer experience.”

Speaking with Ken Haines was a revelation and education into true service business excellence and frankly, into some ideas I’d not heard of before, such as “appended data” and “greenfielding”. What can I say? I’ve always admitted that the majority of my HVAC business knowledge comes from talking to experts like Ken Haines.

Ken and the Wrench Group’s current, 28-company team are a model for others. However, many contractors are tops in their fields, and this praise of The Wrench Group is not meant to disparage the many great HVAC brands at work today. But speaking to Ken Haines was an illumination into the endless possibilities that exist within all service companies, regardless of whether they make it to Mount Rushmore.

CORRECTIONS

The previous digital version of this article contained the following inaccuracies:

• It stated that Ken Haines began to think about becoming an entrepreneur in the early-1970s. This happened in the mid-1970s.

• It stated that at the time Mr. Haines purchased Coolray, it was an $8 million business. The correct amount is $6 million.

It implied that Ken Haines was responsible for overseeing all of Blue Dot’s acquired companies. It was actually “some” of those companies.

• Blue Dot’s headquarters was listed as having been in Sioux Falls, SD. The correct location was Fort Lauderdale, FL.

Contracting Business apologizes for these errors.

How to Swiftly Destroy an HVAC Dealership: Part 1

Failure to follow three business fundamentals will sink a dealership in no time at all.

Sink a dealership in no time at all? Unfortunately, it’s easy to do and it happens to an estimated 30% of all HVAC dealerships by their second year. Even the most ambitious, well-intentioned individual can tank an HVAC dealership by not adhering to these three proven and basic business fundamentals: 1.) Define and adhere to a differentiated Mission and Vision. 2.) Describe and live a set of strong Core Values. 3.) Develop and follow a well-defined Business Strategy. Ignore these fundamentals, and you will likely be successful at destroying your dealership in less than 24 months.

Mission and Vision

If these fundamentals sound cliché, it’s because cliché’s are built on truths. Let’s take them one at a time, starting with a differentiated Mission and Vision. A Mission is “the purpose of an organization.” It is why the company exists; its reason for being. The more unique and ownable a Mission, the better. As long as it creates value and solves customers’ problems.

If we asked the owner of Dealership A to describe their company Mission, it would raise a red flag if

the answer was simply, “We fix broken HVACs.” A more powerful and sustainable mission might be that of Dealership B: “We are a service business that helps our customers achieve a healthier, more comfortable indoor environment while reducing their lifetime energy consumption.” This Mission has purpose, is differentiated, and creates greater value for the customer.

The Mission defines why a company exists. A Vision is the roadmap for where the company is going and what it wants to achieve in the long run.

While the Mission defines why a company exists, a Vision is the roadmap for where the company is going and what it wants to achieve in the long run. Given Dealership B’s stated Mission, they might define their Vision as “Improving the quality of homeowner’s lives through the application of advanced HVAC and IAQ technologies.” Contrast that to how Dealership A would likely define their Vision based on their simpler, less compelling Mission: “Making sure broken HVACs get fixed or replaced far into

the future.” Dealership A’s Vision is a steady state that does not advance the business or look to evolve and improve solutions for customers. Over time, it is a losing proposition.

In order for a company to bring its Mission and Vision to life, it must have a set of Core Values that support and align with that Mission and Vision. Just as successful people live by a set of strong, consistent values, a successful HVAC company needs them as well. Core values that would align with Dealership B’s Mission and Vision include Accountability, Integrity, Collaboration, Commitment, and Innovation. If you’re doing this for your own dealership, don’t choose too many Values. Just focus on the ones that directly support your Mission and Vision.

The Core Values of a company should be embraced and conveyed by leadership and all company employees. If people within the organization do not align with or believe in the Values, you either have the wrong people or the wrong Mission, Vision and Core Values for your dealership. In most cases, companies that fail either have no defined Values or their Values are contrary to their Mission, Vision and Strategy. Examples of “poor” Values for the HVAC industry might include things like, “Profit over quality,” “OK is good enough,” and “Fast and cheap.”

Having the Mission, Vision, and Core Values defined and locked will only deliver success when they are baked into a robust and well-executed Business Strategy. A Business Strategy is essentially a longterm business plan. It defines the goals, tactics, and metrics for the business over a 3–5-year horizon. In order for Dealership B to achieve their Mission and Vision, they would need a detailed strategy that succinctly outlines how they will get there. The Strategy must explain how specifically Dealership B will “help our customers achieve a healthier, more comfortable indoor environment while reducing their lifetime energy consumption” and what they will do to “improve the quality of homeowner’s lives through the application of advanced HVAC and IAQ technologies.”

“OK is good enough,” “Fast and cheap,” then their Strategy would probably be quite simple, although unlikely to be formally defined or documented. It might be boiled down to something like: “Over the next 3-5 years, we will keep whatever employees we can and just hire replacements as they leave. We will keep business to a level that we can manage so we don’t need to invest in more resources. We will get to customers when we can based on our work load and we won’t upsell or cross-sell because that takes too much time and a lot of convincing. We will measure our success by making sure we get through each quarter with as few customer complaints as possible.”

A real-life example of a “Dealership A” recently played out with my neighbor in Florida. After a lot of research, he was certain he wanted a heat pump to replace his aging and inefficient HVAC system. When the installer showed up, the first thing he asked my neighbor was, “how often do you actually need heat and do you really want to pay all that extra money for a heat pump that you might not use very much.” So, my neighbor concurred and ended up with a new air conditioning system with base efficiency and a fan coil with heat strips rather than a heat pump system. The dealership missed an opportunity to upsell and to define their company as selling efficient, innovative solutions. Not a recipe for success in a crowded and highly competitive market.

Your success strategy must describe what will be done to make it all come together. Ask critical business questions.

To the contrary, Dealership B’s Strategy would likely be more thoughtful, detailed and focused on how they will deliver their Mission and Vision over time. It would explain how they will measure their business performance and growth to ensure they meet their stated goals, it would describe which manufacturing and distribution partners will deliver the product innovations and support programs their customers need, it would explain how they will find and retain the talent required to sell, install, and manage integrated solutions, and it would discuss how they will brand and market their business. The strategy would also include a detailed financial budget and sales forecast.

The strategy must describe what will be done to make it all come together in order to achieve business success. The best place to start when developing a Business Strategy is to ask and answer critical business questions: What are the key performance metrics (topline growth, EBIT targets, market share growth, inventory turns, customer satisfaction level, etc.)?, Are the talent, capabilities, and organizational structure appropriate to achieve the stated business goals? Is the business aligned with the right manufacturing and distribution partners? Will growth be driven by expanding the market or growing market share?, How is the target customer segment(s) defined?, How will the business be branded and marketed?, Will the company remain independent or sell to a larger entity? The last question is risky because it often takes over the focus of the business and detracts from delivering on the Mission, Vision, Values, and broader Strategy. If selling is a long-term goal, it is best to just run a successful business and the rest will happen on its own.

For illustration, let’s compare Dealership A and Dealership B on Business Strategy. If Dealership A’s Mission is simply to “Fix broken HVACs” and their Core Values are “Profit over quality,”

Rest assured, a real-life Dealership B would have upsold my neighbor to a two-speed or multi-speed high-efficiency heat pump because it would provide greater energy efficiency, it would provide greater business profit, it would align with their overall Strategy, and most importantly, it would deliver what the customer requested: A better solution to improve home comfort and energy efficiency resulting in lower utility bills.

In summary, it’s easy to destroy an HVAC dealership. Throw discipline to the wind and don’t adhere to the three business fundamentals. If you want success, 1.) Define your company’s Mission and Vision, 2.) Make your Core Values clear, and 3.) Develop a succinct Business Strategy. The rest comes from strong leadership, a talented and engaged team, a lot of hard work, and loving what you do.

Paul M. Berman is President & CEO of Commerce Health Business Consulting. He specializes in providing business and marketing consulting to HVAC manufacturers, distributors, dealerships, and companies in the consumer goods and healthcare sectors.

Part 2 of this article will appear in an upcoming issue.

Ken Goodrich

The Value of ACCA

Iwas a 10-year-old boy holding the flashlight for my dad while he worked on an air conditioner for a customer. His name was Duncan Goodrich. He didn’t talk much.

There’s a certain kind of magic that happens when a son holds a flashlight for his father. I held it steady and was quiet and dad talked to me while he worked. He said, “When a person needs help, you go right away, not when it’s convenient for you. Always do the right thing. Always do what’s right.”

He said, “The Goettl Iron Horse is a magnificent machine. Nothing else even comes close.”

That was the first night I held a flashlight for my dad, but it wouldn’t be the last. At dad’s funeral. I realized that every time he handed me that flashlight, he was passing the torch. My dad believed in Goettl air conditioners. So I bought the company.

‘The best part about ACCA is the community that’s built here.’

So I decided this has got to be my last hurrah. Maybe I can find something at this ACCA thing and that will help me. So I took my last thousand bucks, got a plane ticket, booked the hotel, flew out that day and came to the ACCA convention. Back in those days, the conventions were much larger because there wasn’t that much competition in the training space, and it was a huge group and I was kind of intimidated and lost. And I found my way into situations like this or the trainings or the big groups, the big presentations, and I was able to sit next to some older guys, more experienced guys and start talking to them, and they reached out their hand and they helped me.

“GOETTL: G-O-E-T-T-L. It’ll keep you cool, but it’s hard to spell.”

Like many of you here, I started at a very young age, holding the flashlight for my dad. I learned the trade, and I worked my way up to the place where I bought the family business.

At the time, Goettl Air Conditioning was a large manufacturer of air conditioners in the Southwest, and they built packaged air conditioners that were designed with 115 degree ambient so it could handle the tough weather out that direction. My dad was a Gettel dealer.

I don’t think I’m really much different than anybody else here, in how we started and how we evolved in the business and tried to learn things that we didn’t know. We didn’t come with a business background. Usually we came with a trades background, and so back in the day when I was getting going, I was a young guy, probably before I was 30, I was struggling in my business. I had about a thousand bucks left in my bank account. The bill collectors were calling, the vendors were calling looking for money and I couldn’t find any help. I was struggling, and I was also looking through a trade magazine and I saw an ad for the Air Conditioning Contractors of America convention in San Antonio. This was about 1988.

I spent a couple of days with some guys I met and they did pointed me in the right direction. I came back with a great set of notes from the convention and I had a new vigor for the business, and a new community that I could work with to help me grow and get ready to go and take over the world.

That was my first experience with ACCA, and I’ve been a member ever since. And I encourage all of you to really understand what you’re involved with here with ACCA, which is a “best practice” group, where you’re going to go for the education that you don’t have, to run a business, and grow these companies, coming from the trades.

The best part about ACCA is the community that’s built here. I learned most of the things I learned in these kinds of settings, when you’re with other contractors. You come together and you can really help build your business and get good ideas and come back and implement them.

ACCA means a lot to me, and I know it means a lot to the whole industry. But we only get out of it what we put in. So let’s all just make sure, that as you’re talking to other operators around the country, you ask them, “What best practice group are you in?” It’s the first question I always ask. And if they say they’re not in one, then make the pitch, to help ACAA grow and succeed.

Thank you, ACCA, for saving me in 1988 in San Antonio.

Ken Goodrich is CEO of Goettl Air Conditioning, established in 1939 in Las Vegas, NV. This column is taken from Ken Goodrich’s address at the ACCA 2024 Conference, March 11-14 in Orlando, FL. The presentation included Ken’s discussion of best business practices, with Michael Caito, owner and CEO of MAP Consulting. Watch for a review of that presentation in an upcoming issue.

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This approach works in any market and with any home or building.

Is High-Performance HVAC for YOU?

Whether you attend industry conferences, read articles, or surf the internet you can’t help but notice an emerging message from our industry: HVAC contractors must get better at installing systems that deliver on the promise of higher efficiency and improved comfort.

A common thread in these messages is airflow is critical for equipment to operate properly and deliver comfort. National Comfort Institute (NCI) has been driving this since the early 1990s. As a result, a growing group of companies identify as High-Performance HVAC™ contractors. We coined this phrase many years ago.

The System is Not the Equipment

For decades the industry has been calling the equipment the system. An important distinction is that the equipment is NOT the system. The “system” starts at the return grilles and ends at the supply registers—and includes every component in between.

Furnaces, coils, air handlers, condensing units, and line sets are just components of an HVAC system. Performance depends on everything that connects these parts to a home or building. This includes the air distribution system. In fact, the home or building itself is actually part of the system—but that’s for another article.

What is a High-Performance HVAC Business?

installation. They generate leads from service with testing that help sell duct system improvements and equipment replacement. These companies often make twice as much gross profit as equipment replacement alone.

High performance works in any market and with any home or building. These companies consistently achieve higher gross profit per man-day of labor than their counterparts. Isn’t that what really matters?

Works for Virtually Any Company

Here’s another list of reasons many shy away from this approach: “We’re too small. We’re too big. We don’t have enough manpower. We’re focused on new construction. We don’t have enough service customers. We have too many service customers. Someday we will get around to it.” Get the picture?

If you commit to doing things right, to getting the training and tools you need, and charging what you are worth, your size or market focus makes little difference. It just works!

Production new construction is the only area where High-Performance can be a tough sell. By the way, this is where most of the issues start, but ironically this sector is least likely to implement high-performance practices because of the low-bid nature of that business. It’s not impossible but it is an uphill battle.

Get Started Today!

Dominick Guarino is president & CEO of National Comfort Institute (NCI), (www.nationalcomfortinstitute.com), the nation’s premier High-Performance training, certification, and membership organization.

NCI is focused on improving consumer safety, comfort, health, and saving energy, and helping contractors grow and become more profitable. His e-mail is domg@ncihvac.com.

In a nutshell, a High-Performance HVAC company builds a culture of measurement throughout the organization. They learn to test virtually every system they encounter. They learn to identify the key performance indicators of a system to determine if it’s capable of properly delivering the equipment’s capacity to the space. Then they establish what needs to be done to correct the deficiencies. Finally, they verify and prove that what they did worked. There are varying levels of performance testing and repairs. With training and experience a company can take its team to higher levels of delivered performance.

Many misconceptions and excuses typically hold companies back. Over the past three decades we have heard them all: “This won’t work in my market. You can’t make money fixing broken duct systems. It’s too labor intensive. I can’t sell as much equipment if I’m renovating systems.” And the list goes on.

Today, thousands of contractors across North America include system upgrades on almost every

The first step on the path to becoming a HighPerformance HVAC contractor is being willing to make the commitment. If you are not fully committed to the journey, you will likely falter and fail. What does commitment entail? Being ready to do what it takes to build performance into your company culture.

The good news is you don’t have to do it all at once. Determine your goal and a timeline and build towards it one step at a time. You will have setbacks and at times you’ll want to quit, but the saying about the “road less traveled” applies perfectly to the highperformance approach. If it were easy, everyone would already be doing it. Once you master it, you will find yourself head-and-shoulders above your competition.

There are many places to learn how to improve your company’s ability to deliver high performance. NCI has built processes and training to help contractors on this noble journey. If you’re ready to make the leap we would love to talk to you to see how we can help. Feel free to reach out any time!

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