ACCOUNT EXECUTIVE Sean Thornton 269-449-0257 SThornton@EndeavorB2B.com
PRODUCTION MANAGER Jane Pothlanski 224-324-8507 JPothlanski@EndeavorB2B.com
AD SERVICES MANAGER Karen Runion 330-736-1291 KRunion@EndeavorB2B.com
ART DIRECTOR Eric Van Egeren
LIST RENTAL REP Michael Costantino 402-836-6266 Michael.Costantino@infogroup.com
LIST RENTAL REP Kevin Collopy 402-836-6265 Kevin.Collopy@infogroup.com
AUDIENCE DEVELOPMENT MANAGER Debbie Dumke
ENDEAVOR BUSINESS MEDIA, LLC
CEO – Chris Ferrell
COO – Patrick Rains
CRO – Paul Andrews
CDO – Jacquie Niemiec
CALO – Tracy Kane
CMO – Amanda Landsaw
EVP - Transportation – Kylie Hirko
Subscription Customer Service 877-382-9187; 847-559-759
Circ.ProfDistmag@omeda.com PO Box 3257 • Northbrook IL 60065-3257
Article reprints reprints@endeavorb2b.com
Professional Tool & Equipment News (USPS 012-426, ISSN 1081-4485 print; ISSN 2150-2072 online) is published eight times a year in March, April, May, June, July, September, October and December by Endeavor Business Media, LLC. 201 N Main St, 5th Floor, Fort Atkinson, WI 53538. Periodicals postage paid at Fort Atkinson, WI 53538 and additional mailing offices. POSTMASTER: Send address changes to Professional Tool & Equipment News, PO Box 3257, Northbrook, IL 60065-3257. Canada Post PM40612608. Return undeliverable Canadian addresses to: Professional Tool & Equipment News, PO Box 25542, London, ON N6C 6B2.
Subscriptions: Individual subscriptions are available without charge in the U.S. to qualified subscribers. Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: $62.50 per year, $116.25 two year (U.S.A. only). All subscriptions payable in U.S. funds. Send subscription inquiries to Professional Tool & Equipment News, PO Box 3257, Northbrook, IL 60065-3257. Customer service can be reached toll-free at 877-382-9187 or at circ.PTEN@omeda.com for magazine subscription assistance or questions.
Printed in the USA. Copyright 2025 Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recordings or any information storage or retrieval system, without permission from the publisher.
Endeavor Business Media, LLC does not assume and herby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from negligence, accident or any other cause whatsoever. The views and opinions in the articles herein are not to be taken as official expressions of the publishers, unless so stated. The publishers do not warrant, either expressly or by implication, the factual accuracy of the articles herein, nor do they so warrant any views or opinions offered by the authors of said articles.
We develop new vehicle technologies with OEMs. Trust our tools to service them.
3824A Heavy Duty Diagnostic Tablet
◾ OE-level heavy-duty coverage without expensive individual OEM subscriptions
◾ All-in-one subscription unlocks access to repair information for all makes and models
◾ Manufacturer coverage: Freightliner, International, Kenworth, Mack, Volvo, Peterbilt, Sterling, Western Star, and more
◾ Engine coverage: PACCAR, Cummins, Perkins, Detroit Diesel-MBE, Mack, Navistar, Caterpillar, Deutz, MTU, and more
◾ System coverage: transmissions, brake systems, exhaust treatment, audio systems, and more
◾ Diagnostic capabilities: Enhanced bidirectional controls including Injector coding, forced DPF regen, VGT relearning, special tests, component actuations & more. Also includes live datastream and full color-wiring diagrams
◾ Off-highway upgrade kit available for agricultural, construction, stationary vehicles and more
◾ One year warranty
ADS X Professional Diagnostic Scan Tool
◾ Rapid DTC scan powers all-system DTC scans
◾ Complete pre- and post-reporting with wireless printing
◾ Topology view OE-level network information
◾ Seamless Solutions for Secure Gateway Access: Unlock access to OEM Secure Gateway Modules (SGW) for Ford/Lincoln, FCA/ Stellantis, Honda/Acura, Hyundai, Kia, Genesis, Nissan, Subaru, Mercedes, Porsche, Volkswagen, and Volvo vehicles; Access solution varies by OEM (directly on-tool software, via AutoAuth, and more)
◾ Access to Repair Source – 100% OEM-licensed repair information library with the most expansive, reliable, and up-to-date vehicle coverage and information, right from the source with Enhanced subscription
◾Access to Code-Assist™ top reported fixes by Identifix
◾Quick links to Identifix, Mitchell, AllData and more
◾ On-tool and online training videos
◾ All new Android 11 OS+ software with access to Google Play Store
◾ First year software subscription free plus 30-day trial of Enhanced subscription
◾ ADS 625X works with DAS 3000 ADAS Calibration Solution
Share your insights with us! Let us know which ads stand out to you from this issue of PTEN for your chance to win a $100 Amazon gift card.
TOOLBOX TOPICS
PTEN editor Emily Markham sits down with BendPak Director of Product Development Sean Price in this episode of Toolbox Topics. VehicleServicePros.com/55282678
Schumacher Electric
4-in-1 Lithium Jump Starter and Portable Power Pack 1500A 12V with Wireless Charging, No. SL1674 VehicleServicePros.com/ 55245513
NAPA Auto Care has introduced the Team Tool Rebate for 2025. The program provides Auto Care center technicians a rebate for tools purchased through NAPA. VehicleServicePros.com/55276226
INNOVATION AWARD PROFILE
PTEN assistant editor Elli Carder talks to Ryan Gerber, ADAS product specialist for Hunter Engineering, about the award-winning Ultimate ADAS. VehicleServicePros.com/55275974
Harbor Freight U.S. General Mini Toolbox VehicleServicePros.com/ 55280147
Milwaukee Tool M18 Dual Bay Simultaneous Super Charger VehicleServicePros.com/ 55260757
Lisle Corporation
3-pc Torque Adapter Kit, No. 60740
VehicleServicePros.com/ 55261314
Photo: Artur Szczybylo | Dreamstime
PowerPull 900 Series
Fuel Injector Puller Air Hammer Powered
Ford 6.7L Power Stroke ProKit
PMXPWP900PRO
Dodge, Ram, Jeep, Fiat 3.0L
PMXPWP910PRO
GM 6.6L Duramax
PMXPWP920PRO - (L5P/L5D)
PMXADP921PRO - (LLY/LBZ/LMM)
PMXADP922PRO - (LGH/LML)
See PowerPull 900 Series Pop Tough Fuel Injectors
Engineered Performance
Best
Ford Gas & Diesel
Exhaust Manifold Repair Combo Kit
PowerTech CHARLIE ProKit
Ford 6.7L
•Engineered .001” accuracy, •Remove bolts in 15 minutes
•Shared tooling and Three different guide plates.
PMXPWT220PRO
Fuel Injector Copper Compression Seal
Seat Repair Service Kit
PowerStroke ROBBY ProKit
•Quickly
PMXRBY350PRO
EThe future of vehicle repairability
Hardships techs may face as manufacturers try to cut costs.
By Emily Markham, Editor Emily@VehicleServicePros.com
arly in April, I attended the Equipment and Tool Institute’s ToolTech event. The day one keynote speaker, Steve Greenfield of Automotive Ventures, spoke on many key topics in the automotive industry, including vehicle repairability.
Greenfield walked the audience through how the future of vehicle repairability could pan out from the manufacturers’, consumers’, and technicians’ sides.
THE MANUFACTURER
The manufacturer is constantly looking for ways to improve the production process. They’re looking to cut costs and produce a better, more efficient vehicle. Take a Tesla, for example, in earlier iterations of the Tesla, its frame was composed of 150 components. Looking at newer models, the frame consists of three components. They’ve moved toward mega- and giga-casting, explains Greenfield.
Consolidating components like this can make for a lighter vehicle, and in electric vehicles, lighter means more efficient. On the other hand, if this
vehicle gets into an accident, the cost of repairs goes up because there’s no longer just a quarter panel of the frame to pull off and replace.
THE CONSUMER
For the consumer, this seems like a good idea because lower production costs mean a lower cost for the vehicle. However, the potential insurance costs on a vehicle that must have the majority of its frame replaced if it’s in an accident could negate the initial cost savings. Additionally, paying for the repairs if that vehicle is in an accident could be just as costly as replacing the vehicle altogether.
THE TECHNICIAN
Following this example, shops will end up spending more time performing the repairs, and the cost of the repairs will increase due to the longer repair times and the higher cost of the replacement part. Overall though, this will likely lead to shops writing the vehicle off entirely. After the accident, it will be a total vehicle loss.
“So the punchline here is insurance rates have started to accelerate …”
Greenfield says, “… there has to be a reconciliation at some point when [the manufacturers] feel the pain that their cars are no longer competitive at the dealership because consumers are coming in and they’re like ‘I can’t afford the insurance on this car,’ then [the OEs] will have to go back, and that will reflect on the manufacturing processes.”
It’s a bit of a vicious cycle, and it’s too soon to know for sure how this will all pan out. What are your thoughts on the future of repairability?
PTEN EDITORIAL ADVISORY BOARD TECHNICIANS
ERIC MOORE, DeMary Trucks, Columbus, OH
LOU FORT, K.A.R.S. Inc., Huntingburg, IN
SHOP OWNERS
KIM AUERNHEIMER, Cool Springs Automotive, Brentwood, TN
TANNER BRANDT, Autodiag Clinic, Welford, SC
PHIL FOURNIER, Phil's Auto Clinic, Hemet, CA
JD GOAD, Goad's Body Shop, Lexington, VA
EDWIN HAZZARD, Southeast Mobile Tech, Goose Creek, SC
PETE RUDLOFF, Pete’s Garage Inc., Newark, DE
MICHELLE TANSEY, Dubclinic, Santa Clara, CA
EQUIPMENT MANUFACTURERS
KIMBERLY COTTLE Associated Equipment
JIM O’HARA, Clore Automotive
Kicking off the New Products section each month, our Featured New Products page includes brand new products showcased on the cover that are available to the automotive market.
FEATURES TWO TEXTURES ON EACH WIPE
The FedPro Tub O' Towels Heavy Duty Dual Texture Wipes feature two textured sides: a smooth side for everyday messes and detailing and a scrubbing side for tough and stubborn grime that needs extra effort and deep scrubbing to remove. The wipes are solution-soaked to help break the bond between dirt and a surface, and they are safe for hands.
For more information, visit VehicleServicePros.com/55276904
REMOVES CONTAMINANTS WITHOUT REFINISHING
The Paint Rescue Pick , No. PRP1, from VIM Tools, features a retractable barbed needle that allows the user to easily remove dust, lint, or any other contaminant on a fresh clear coat or wet paint. Traditionally, technicians would be forced to refinish that section after removing the contaminant with a rag. The PRP1's needle is thin enough to allow the wet coat to self-level after removing the contaminant without any refinishing. The tool comes with 10 replaceable needles, which can be rinsed off and reused immediately.
For more information, visit VehicleServicePros.com/55276981
INCLUDES SAE AND METRIC SIZES
INCLUDES DYNAMIC TOPOLOGY MAPPING
The LTI Tools by Milton Shockit 20-pc Crows Foot Set , No. LT1915FM, features a variety of SAE and metric crows foot sizes for working on a wide range of hydraulic fittings and fasteners, as well as an 11" non-turning offset Shockit Punch for enhanced access to confined spaces. The set uses force and the hypersonic vibration of an air hammer to eliminate the risk of thread galling and removing fasteners without damage. The LT1915FM is ideal for tractors, forklifts, and other heavy equipment. The set comes in a high-density EVA foam tray that keeps all 20 pieces secure and organized.
For more information, visit VehicleServicePros.com/55242999
Building on the award-winning MaxiSYS MS Ultra, the Autel MaxiSYS Ultra S2 is a 13.7inch Android tablet with 512GB storage and a 6-in-1 VCMI featuring standalone Remote Expert capability. It supports advanced diagnostics for 1996+ U.S., Asian, and European vehicles, including active tests, coding, and special functions. It introduces MAX, a handsfree virtual assistant. The Ultra S2 includes one year of MOTOR TruSpeed access and one year of free software updates, as well as limited warranty coverage. Designed for precision, efficiency, and revenue growth in auto diagnostics.
For more information, visit VehicleServicePros.com/55278629
ATLAS AIR FORCE AIR COMPRESSORS
The Atlas ® Air Force air compressors are powerful, belt driven reciprocating air compressors designed and built to offer years of trouble-free service. Atlas ® compressors are built to the same exacting standards as the entire line of Atlas ® professional grade automotive equipment and covers a wide range of needs; from 110-volt portable models for home or small shop use all the way to extra-large horizontal 120-gallon models for heavy commercial use. We even offer gas-powered models for mobile service trucks and vans.
PERFECT FOR DIY & HOBBYISTS
• 1-Stage Pump
• 2HP Motor
• Portable
• Overall Dimensions:
AF9
PERFECT FOR LARGE REPAIR SHOPS
• 2-Cylinder, 2-Stage Pump
• 7.5hp, 1750 RPM Motor
• “Plus Package” Option
PERFECT FOR SMALL REPAIR SHOPS
• 2-Stage Pump • 5HP Motor • Overall Dimensions:
36” x W 24” x H 69”
• Overall Dimensions: L 72” x W 32” x H 52”
TOTAL AIR COMPRESSOR MODELS
PERFECT FOR MEDIUM REPAIR SHOPS
• 2-Cylinder, 2-Stage Pump
• 5HP Heavy Duty Motor
• Overall Dimensions: L 40” x W 24” x H 71”
• “Plus Package” Option
PERFECT FOR MOBILE REPAIR TRUCKS
• 2-Stage Pump
• 13 Horsepower, GX390, Electric Start, Gas Engine
• Overall Dimensions: L 46” x W 19” x H 37”
The “PLUS PACKAGE” includes an automatic low oil monitor, an automatic tank drain, and an air-cooled aftercooler. These three features help to extend the life of your Atlas ® air compressor while also delivering “better air”.
MADE OF GOAT GRAIN LEATHER
The Veratti Forzatech Mechanics Gloves , No. 71252, from Encon Safety Products , are constructed with goat grain leather for strength and durability. The gloves offer an A5 cut-resistant palm and a high-visibility TPR on the back of the hand with level 2 impact resistance. They also feature a para-aramid liner that provides heat resistance, an ergonomic design for reducing hand fatigue, and bright accents to improve visibility and enhance safety in low-light conditions. For more information, visit VehicleServicePros.com/55275224
OFFERS OVER 30 HOURS OF BATTERY LIFE
The R-134A & R-1234YF Smart Manifold Gauge Set from Mastercool features a 4.3” color touchscreen for easy viewing of pressure and temperature readings, an automatic shut-off to save battery life, and unit conversions between pounds, ounces, kilograms, and milliliters. It offers extensive pressure readings in psi, bar, MPa, kg/cm2, and kPa for versatility, while the built-in refrigerant database provides factory-recommended capacities for precise recharging. The long-lasting rechargeable lithium battery offers over 30 hours of use and USB-C charging.
For more information, visit VehicleServicePros.com/55278197
FEATURES FIVE SPEEDS FOR INCREASED CONTROL
The M18 FUEL 4-1/2” / 5” Variable Speed Braking Grinder, No. 2888-20, from Milwaukee Tool is a batterypowered grinder with five speeds for increased control and RAPIDSTOP brakes for enhanced safety. The POWERSTATE brushless motor delivers 3,500 to 8,500 rpm. With tool-free accessory and guard adjustments, users can experience faster accessory changes and less downtime. The M18 REDLITHIUM High Output XC6.0 batteries (not included) deliver 50 percent more power while running 50 percent further than Milwaukee’s M18 REDLITHIUM XC Batteries.
For more information, visit
AIDS IN CRANKSHAFT PULLEY INSTALLATION AND REMOVAL
The Benz Timing Tool Kit - OM651 (Diesel), No. 2031, from CTA Tools is designed to set and lock camshafts in place on Mercedes-Benz OM651 engines. This kit aids in crankshaft pulley installation and removal for precise timing. Compatible with 2017+ GLE250D models.
For more information, visit VehicleServicePros.com/55284299
PERFORMS FULL-SYSTEM DIAGNOSTICS
The Cojali Jaltest Diagnostics Kit , No. 29209, connects to commercial vehicles, off-highway machinery, agriculture equipment, material handling systems, and even marine vessels. It performs full system diagnostics (engine, transmission, brakes, hydraulics, etc.) and advanced functions like calibrations, DPF regenerations, and parameter changes. With this kit, technicians have access to step-by-step repair guides, wiring diagrams, and technical procedures that are embedded in the diagnostic software. Everything is designed for durability, portability, and performance. The kit can read and clear fault codes, reset service intervals, check live data, identify root causes with troubleshooting guides, and more.
For more information, visit VehicleServicePros.com/55279731
FEATURES LCD SCREEN WITH BACKLIT DISPLAY
The Cal-Van Tools 2-in-1 Digital Tire Gauge with Pen Light , No. 85110, comes with an LCD digital backlit display screen for tire pressure testing, two light modes (90 lm and 180 lm), COB light, flashlight, and two strong magnets for pickup or worklight position on a metal surface. Programmed with four units of measure pressure testing. For more information, visit VehicleServicePros.com/55284304
Versatile brake fluid exchange
MAHLE has your back when it comes to brake fluid exchange work!
The MAHLE BFX-20 brake fluid flush system is at your service for conventional as well as electric vehicles, with no added adjustments to a shop!
The BFX-20 features a powerful hyrdaulic pulsating pump which pressurizes air bubbles out of the braking system in newer electronic brake systems. It is
also equipped with the ability to remove old brake fluid from the master cylinder without the need to manually extract the particulate/sediments.
BFX-20 is constructed of a heavy duty steel body rather than other units in the market which are plastic; speaking to the quailty and durability of units produced with the quality expected from MAHLE.
servicesolutions.mahle.com
MADE FROM S2 STEEL
The 40-pc Elite TORX Master Set , No. TMS40, from VIM Tools includes anything a technician using TORX daily would need including regular TORX drivers (T8-T70), TORX sockets (E4-E24), 4.5” long TORX drivers (T10-T50), and 6” XL Ball TORX drivers (T20, T25, T30). This kit has multiple variations of the most popular TORX sizes. All sockets and drivers are made from S2 steel and will hold up to the toughest of jobs. All pieces are covered by VIM’s limited lifetime warranty.
For more information, visit VehicleServicePros.com/55274201
FEATURES 800 PSI WORKING PRESSURE
The CPS A/C Valve Core Remover Tool Kit is designed to remove and install valve cores without losing system charge, ensuring efficient operation. It enhances evacuation and charging speed by providing unrestricted access to the system, streamlining the process. With an 800 psi working pressure, it offers durability and reliability for various HVAC applications. Additionally, accessory items are available to support added service applications, making this tool a versatile and essential component for professionals in the field.
For more information, visit VehicleServicePros.com/55278746
AVAILABLE WITH A PADDLE SWITCH OR SLIDE SWITCH
The DeWalt 20V Max Brushless Cordless 4-1/2” Grinders , Nos. DCG407 and DCG408, feature overload protection, mesh screens that help prevent debris from entering internal components, and an efficient brushless motor. The grinders can accommodate 4-1/2” wheels and include a Type B guard for grinding and a clip-on guard to convert the Type B guard for cutting operations. The grinders are available with a slide switch (No. DCG407) or a paddle switch (No. DCG408).
For more information, visit
PROVIDES LOW 3-DEGREE SWING ARC
The 2-pc 3/8” Drive Short Z-Series 120-Tooth Ratchet Set , No. JRZS2ST, from Cornwell Tools , is forged, machined, heat-treated, and finished in the USA from 100 percent USA-made premium alloy steel. The 12-tooth ratchet design provides a low 3-degree swing arc. The sealed head stops contaminants from entering the ratchet mechanism. Cornwell’s ball detent flex-head design engages in seven positions across a 180-degree range. A high polish, chrome-plated finish ensures additional durability. The ergonomic, contoured steel handles provide comfort for users. Both ratchets are packaged in a bi-color EVA foam organizer for easy storage.
For more information, visit VehicleServicePros.com/55285339
HIGH-PERFORMANCE EDC LIGHT
The Streamlight BCRF Pink Wedge XT is an ultra-compact, highperformance EDC light designed for clean pocket carry. It’s USB-C rechargeable and outfitted with a tactical pushbutton tail switch for easy, one-handed use. Made of anodized aluminum with a waterproof charge port, the Wedge XT has two lighting modes. High with a 2-hour run-time at 500 lm, 1,900 candela, and a 87m beam distance. Low with an 11-hour run-time at 50 lm, 200 candela, and a 28m beam distance. For every light sold, Streamlight will donate $3 to the Breast Cancer Research Foundation.
For more information, visit VehicleServicePros.com/55283020
BUILT-IN QR CODE LOOKUP FOR SPECIFICATIONS
The Coats Medium Truck Kit for 40mm Shaft features a pin plate system with multiple pin head types and is designed to enhance adaptability for a wide range of wheels. This kit includes three collets, a backspacer, a flange plate, and an assortment of pins for secure mounting, ensuring a precise fit across various wheel types. A built-in QR code lookup provides technicians with instant access to hub diameter and bolt circle specifications, eliminating guesswork and streamlining the balancing process. By utilizing a unique pin plate system, Coats guarantees that this kit performs perfect centering, leading to smoother rides and reduced vibration issues.
For more information, visit VehicleServicePros.com/55272943
Finding your diagnostic process
Your diagnostic process should start at the counter rather than in the bay.
By Scott Brown, Technical Editor
Finding your diagnostic process is critical to achieving success with vehicle service and repair. In this article, I will share many of the proven processes I have found to be successful. Some of these processes you may already be practicing, and some may provide you with a novel approach.
1. PRELIMINARY STEPS
Customer interview: Gather information about the vehicle’s symptoms and what led up to their existence, the history of service or repairs that may have induced such conditions, and any recent changes or events, such
as extreme weather, flooding, etc., that might correlate with the current issues. For example, recently in my shop, a vehicle arrived with a complaint of many warning lights illuminated on the instrument cluster. These lights came on when the client noticed that the transmission failed to upshift after leaving a stop.
With this information, the technician began their investigation, which started with a road test to evaluate the transmission’s current state of performance. After observing normal operation, a complete vehicle health scan was performed. While examining the fault codes, we could see that the transmission control module was a source of reporting errors, which resulted in
multiple modules reporting faults and annunciating via the instrument cluster. Keep in mind that since many vehicles today are equipped with active safety systems supporting driver assistance, if there are any errors in any other propulsion systems, those active safety systems will default to an inoperative condition. This is why this vehicle had the eyesight, rear automatic braking system, and other warnings illuminated.
The next step the technician took was to see if there were any applicable technical service bulletins, which there were. Following this bulletin carefully, it had a series of logical steps, such as checking the condition of the transmission fluid along with the appropriate fill level. Several other checks were
p Figure 1 - Underhood inspection
Photos courtesy of Scott Brown
also included, which ultimately resulted in a no-problem-found condition. A second interview with the client, who happened to be riding as a passenger when this problem surfaced, resulted in more information. He stated that the driver came to a stop at a light with the vehicle partially protruding into a pedestrian crosswalk. The driver placed the transmission into reverse and slowly backed the vehicle up. However, the driver failed to place the transmission back into drive. When the light turned green, the driver began to depress the throttle and observed the vehicle going backwards, and they quickly moved the shifter out of reverse and attempted to move into drive, but landed in neutral. After a couple of throttle depresses with the rpm reaching remarkably high, the transmission was then shifted into drive, and the vehicle jerked forward. This is when the transmission failed to upshift, resulting in numerous warning lights appearing on the instrument cluster.
As you can see, this additional information would’ve been extremely helpful if it had been discovered during intake.
2 .V ISUAL INSPECTION
A visual inspection often can surface other service opportunities and potential sources of trouble. Vehicles that have numerous faults that you would categorize as extremely abnormal would call for a close inspection for evidence of the vehicle being involved in a flood. In fact, one such vehicle arrived in our service facility not long ago with numerous complaints that had us puzzled out of the gate. The vehicle was a 2019 RAM 1500 that was towed in as a nocrank, no-start; the client reported that the condition occurred while driving through a car wash.
This is what the write-up said: Reason for customer’s visit: Customer towed vehicle in. Customer states the vehicle is in a no-crank, no-start condition, and it is a salvaged title. The cus -
tomer states that he drove the vehicle through a drive-through car wash, and the vehicle lost all power. The vehicle has been sitting for a month. The customer states that the wiring harness was replaced at the dealership back in 2021. This past year, the check engine light would turn on and off intermittently. A notification for the power lock system would illuminate as well. The customer noticed that if he drove the truck in the rain and hit a puddle of water, the vehicle would start to have electrical issues. Analyze and advise on repairs.
When we initially opened the hood for a visual inspection, we found a large tarp covering the back half of the engine, apparently to prevent water intrusion. (Figure 1)
After performing a walk-around inspection of the vehicle, followed by a flashlight inspection under the seats and under the dash, we could see straightforward evidence that this vehicle was involved in a flood. (Figure 2)
The next step we took was to search the Internet using the VIN, where we quickly found that the auction sale of this vehicle was at a total loss because of a flood somewhere else in the country approximately four years ago. This is where our journey stopped, and as you can see, it saved us a ton of time, allowing us to move on to more prosperous work.
Often when we have a vehicle in for a diagnostic that we have not seen before, we will sell a service that includes a comprehensive vehicle inspection. And in some cases, this inspection may be offered at no charge. In my shop, this does not mean that the technician is working for free. Performing a systematic inspection allows us to leverage the power of our shop management system to build out estimates to resolve any inspection deficiencies. These deficiencies are often documented with images and data to back up such findings.
Exterior check: Look for signs of
collision damage, fluid leaks, or wear on components like tires, suspension, lighting systems, etc.
Under-hood inspection: Fluid level and condition checks, fluid leaks, loose belts, or hoses, battery cables, evidence of rodents, etc.
Interior check: Assess dashboard warning lights to ensure that all the proper lights illuminate during bulb check mode, check for unusual smells, and inspect the condition of upholstery or dash components, which might indicate electrical or HVAC issues, or, as mentioned earlier, evidence of water intrusion. Although many under-hood electrical connectors have weather protection, that doesn’t mean that they’re immune to water intrusion. With interior connections, not all connectors have weather protection. As you should be aware, moisture leads to corrosion, and intermittent electrical conductivity conditions can wreak havoc on today’s systems, especially when it comes to network communications.
3. BASIC CHECKS
Fluid levels: Inspect engine oil, transmission fluid, coolant, brake fluid, power steering fluid, and washer fluid. Note color, consistency, and level, as these can indicate issues like coolant leaks or transmission problems.
p Figure 2 - Dash water evidence inspection
Battery and charging system inspection: Check the date code on the battery; most today begin to surface failures after three years. Corrosion around the battery can lead to other faults down the road. In fact, many faults today often stem back to the basics, and that begins with a sound electrical system, which starts at the battery. (Figure 3)
4. FULL VEHICLE SCAN
Health check: Many of the scan tools on the market today can produce a vehicle-wide full scan, which can be very enlightening. In fact, many of the faults that modules record do not necessarily result in annunciation to the operator; therefore, they have no clue that these faults exist. As you can imagine, this alone can help the consumer steer clear of failures down the road.
5. DIAGNOSTIC CORRELATION
DTC to symptom mapping: As mentioned in the beginning with our “no-
upshift” vehicle, many of the faults stem back to other modules reporting and/ or requesting other modules to report faults. Today’s diagnostic tech needs to possess the skills to rationalize how these systems work together in concert to handle vehicle failure modes. One technique you may want to consider is creating a “mind map” that may allow
you to link together probabilities. Today, there is one vehicle manufacturer that I’m aware of that has such a tool inside its diagnostic application. Tesla has a section within their diagnostic toolbox called Sandbox.
This tool allows you to add current vehicle system faults and see how they correlate to other faults, which are often linked to technical documents that may uncover potential inspection points along with the resolutions. Look for future technical articles covering this topic in depth. (Figure 4)
Mileage correlation: Consider time or mileage-based maintenance items that may have been overlooked and/ or timed out. Catching up on maintenance can sometimes resolve drivability problems.
6. PREVENTIVE MAINTENANCE RECOMMENDATIONS
Using manufacturer guidelines: Reference the vehicle manufacturer’s maintenance schedule to tailor recommendations, ensuring they align with warranty and service expectations. Beware, in some cases, you may not find recommendations for services that would logically support long vehicle life. For example, transmission and drivetrain fluid services may be recommended, but their intervals are often
Figure 3 - Battery starting and charging testing
Figure 5 - MotoVisuals
Figure 4 - Telsa ToolboxSandbox
found to be excessive, in my opinion. You, as a service professional, should establish recommendations based on your experience. In my service facility, we are seeing more and more Tesla vehicles, and we are finding that the drive units, aka traction motors, aka electric machines, don’t have a fluid change interval recommendation from the manufacturer.
We are finding that at around 50,000 miles, the drive unit fluid is extremely dark. On dual motor vehicles where the rear permanent magnet drive motor is the one with a higher duty cycle, we’re finding its fluid much darker than the fluid that gets drained out of the front induction motor unit. Both units have spin-on oil filters and require special fluid. You will also find a special process needed to properly fill these drive units, which involves operating the oil pump
to dynamically fill the drive unit. We are now recommending fluid changes well ahead of 50,000 miles.
7. DOCUMENTATION AND REPORTING
Record keeping: Document all findings. As mentioned earlier, our shop
management system allows us to clearly document all inspection items and maintain those records for future reference.
Customer communication: Clearly explain findings, potential causes, and the rationale behind recommended repairs or maintenance. Use simple lan-
Figure 6 - QC road test
guage or visual aids if necessary. There are many visual aids available, such as MotoVisuals (Figure 5), which is what we use in our shop. The automobile is a complex machine, and this application and its animations make it a great educational tool and ultimately help us to maintain the client’s vehicle.
8. FOLLOW-UP
Post-repair verification: After service and repair, one should extensively road test the vehicle and exercise the systems on the vehicle. In some cases, recording vehicle data showing a return to nominal values can go a long way in establishing professionalism and credibility. In some cases, a single repair doesn’t necessarily mean that all vehicle symptoms will be eliminated. (Figure 6) Post-repair verification analytics can help to prove that your repairs are moving the vehicle in a positive direction.
9. QUALITY CONTROL - QC
QC should exist at every step, work orders should have an inspection line for communication. The checks required for one of our job packages include the fluid levels, wiper system, air filters, and more.
In our facility, every work order has a quality control step that must be completed before we are allowed to close a work order. Most, if not all, drivabilityrelated repairs will include an extensive road test with recorded vehicle data. This provides us with a method to obtain data showing proper vehicle operation and is often used to complete OBD-II monitors and document these. As you are aware, many vehicles with permanent DTCs need to be driven so that the diagnostics internal of the ECM can be run so that these permanent DTCs will self-clear.
Overall, by following the steps withiin this article, it can lead to improved customer satisfaction and demonstrate technical proficiency and overall service professionalism. This goes a long way towards building strong credibility for you and your profession.
SCOTT BROWN is an ASE Master Certified L1 Technician and has over 37 years of professional service industry experience. He is an independent shop owner in Southern California and is engaged at various levels within the industry. He has a deep
understanding of the challenges technicians experience at the service level and is continuously striving to move the industry forward through education and networking. Brown founded Diagnostic Network (diag. net) after 22 years of service at iATN, where he retired as company president in 2018. SBrown@VehicleServicePros.com
Maximizing productivity with hybrid vehicle services
Discover essential tips and tools for efficient and profitable servicing of hybrid vehicles.
By Rick Urso, Contributing Editor
IWhen you take the time to break down how a hybrid vehicle works, it's not as difficult as it may seem.
f you are anything like me, you do not like to turn away any vehicle that comes to your shop for service, even if it is a hybrid vehicle. Customers will call my shop all the time and ask, “Do you work on hybrid vehicles?” Of course, I respond with, “Absolutely.” Why wouldn’t we? They say, “Oh, thank God. I called three other shops, and they said they do not service hybrid vehicles.” If you have a shop or work in a shop that turns away hybrid vehicles, I have some good news for you. In this article, I am going to share some tips and tricks that
will help you become more efficient and profitable when serving HVs.
HOW A HYBRID VEHICLE WORKS
Like any vehicle, we have to understand what we are up against. Let’s get started with some basics. How do HVs work? Simply put, HVs utilize a gasoline-powered engine coupled with an electric motor that propels the vehicle to move. It is as simple as that. Now, we all know how a vehicle’s charging system works. HVs are very similar, where they take one form of electric-
ity and convert it into another form that drives the electric motor while at the same time recharging the vehicle’s battery and operating the vehicle’s electrical components. Now that we have some basics out of the way, let’s look at some ways we can make HV repair more efficient and profitable. Oh, and of course, safe as well.
SAFETY FIRST
Starting off with safety, there are many different tools to help keep you safe when you are servicing HVs. The number one, and by far the most important,
p
Photo from Lexusofrichmondhill.com
tool of them all is ... your brain! As long as we stay aware and understand what we are working on, that can help keep us safe, along with the appropriate PPE, of course. As we see in Figure 1, we have some of the safety tools used when servicing HVs, which include insulated gloves, insulated hand tools, and a minimum Matco CAT 3 DVOM. Insulated gloves will keep you safe from any arcing and risk of being shocked if you hap-
Figure 1 — While working on hybrid vehicles, you'll need the appropriate PPE to stay safe, which includes insulated gloves, insulated hand tools, and a CAT 3-rated DVOM, to name a few.
SERVICING HYBRID VEHICLES
• INSULATED GLOVES
• INSULATED HAND TOOLS
• MATCO CAT 3 DVOM
• ALLDATA
• SCAN TOOLS
pen to touch a live high voltage circuit. A CAT 3-rated multimeter is designed to withstand high-voltage inputs and has arc protection capabilities. These tools are specifically designed to help keep us safe while servicing HVs.
Now the real fun begins. It is time to dig into servicing HVs. Have you had an HV that would not stay running while you are trying to diagnose it? I know I have experienced this, and it can be very frustrating. The good news is that there is a way to deal with this annoying feature while servicing HVs. Putting the vehicle into a feature called Service Mode will keep the engine running while trying to diagnose it and allow the vehicle to idle for an extended period of time. The procedure to put these vehicles into Service Mode is kind of like putting a cheat code into a video game from back in the day. (Depending on what era you grew up in, of course.) Let’s look at an example. On a 2015 Toyota Prius, I executed this procedure: Put the vehicle into the accessory position, depress the accelerator
WORKLIGHTS
INSPECT, IDENTIFY AND REPAIR.
Get the ultimate in brightness and versatility with a broad selection of lights for delivering precise lighting or illuminating large areas. Fewer trip hazards and unlimited portability mean you can work harder for longer. All backed by 50 years of Streamlight’s commitment to the industry.
Photo courtesy of Rick Urso
CLASSICS
Cat. No. 27000
Slugger in a Tool Box 20 Piece Back Probe
Cat. No. 23500 Cat. No. 18900 Cat. No. 81100
pedal twice, shift to park, and depress the accelerator pedal twice again. Now you can see my reference to the video game cheat codes (Figure 2). This is a good lesson here about how important it is to have the ability to reference service information. This procedure will vary from manufacturer to manufacturer, so make sure you check how to do this for whatever vehicle you are working on.
HANDLING HIGH VOLTAGE
Moving on, we will get into disconnecting and isolating the high voltage battery. All HVs will have a service plug that can be taken out and will isolate the high voltage battery cables (Figure 3). This will allow you to safely service the vehicle in the areas where high voltage is present.
We will take a look at different manufacturers’ procedures to disconnect the service plug. We always want to use our CAT 3-rated multimeter and check for any voltage, present at the service plug connector.
As seen in Figure 4, we have a 2015
Figure 2 — The procedure to put hybrid vehicles into Service Mode is kind of like putting a cheat code into a video game.
Photo courtesy of Rick Urso
Hyundai Sonata 2.4L hybrid’s service plug location. There is not much to it: Disconnect the vehicle’s 12V battery, then locate the service plug and pull it out. Always wait 10 minutes after removing the service plug; this will allow all the capacitors inside the inverter to drain, making it safe to continue with service.
REPLACING A HYBRID BATTERY
For the final service tip, we will look at a procedure demonstrating the replacement of a hybrid battery in a 2014 Hyundai Sonata 2.4L hybrid. As we discussed above, first, we’ll reference service information – in this case, I’m using ALLDATA – to find out the location of the service plug. Next, we will disconnect the 12V battery cables. Now, using our HV-insulated safety tools, we
Full 7 Amp Load during the test • Relay voltage drop monitored
Test results displayed as red, green, or yellow for caution
p Figure 3 — All HVs have a service plug that can be taken out and will isolate the high voltage battery cables. Photo courtesy of Rick Urso
Precision. Durability. Backed for Life.
The Mayhew 20 PC. Pneumatic Set is engineered for professionals who demand tools as tough as their jobs. Featuring punches, cold chisels, hammers, scrapers, and automotivespecific tools, it’s the versatile solution you’ve been searching for.
Top-Tier Performance: Features a .401 Turn-Type style shank, delivering reliable, exceptional results across every project.
Built to Last: Constructed with high-strength steel alloy and finished with black oxide to stand up to the toughest conditions.
Designed for Efficiency: Includes a custom foam block that fits perfectly into tool drawers, keeping tools secure and within reach.
Lifetime Warranty: Backed for life, giving you unmatched peace of mind and confidence in your investment.
Made in the U.S.A.: Fully forged in the USA, providing superior quality and reliability.
When you demand the best, Mayhew delivers. Building on a legacy of excellence with rugged strength and uncompromised quality, this 20 PC. Pneumatic Set from Mayhew Tools is backed by a lifetime warranty.
PRP1
Paint Rescue Pick
Rescue
CONCLUSION
Removes dust, lint, hair and other light particles from wet painted surfaces.
Removes hair and other from wet surfaces
Saves time and cost the need to re-work the
Saves time and cost by avoiding the need to re-work the surface due to imperfections.
Barbed stainless steel surgical needle is specially designed to catch and lift particles away from painted surface without damaging it.
Retractable tip for depth adjustment or storage.
Needle tips are replaceable.
Needle are replaceable needle after use will extend its life
Cleaning needle after use will extend its life.
access the service plug and disconnect it. We can then wait our 10 minutes to allow the capacitors to drain. From this point, we can safely remove the HV battery assembly from the vehicle. Once you are able to do one HV, you should be able to do any of the different makes and models.
Another important aspect of servicing HVs is the ability to accurately and efficiently diagnose different issues within the hybrid drive system. As long as you have a basic understanding of how an automotive electrical system works, then you will have no problem diagnosing the hybrid system. All the same principles apply as the 12V system, the only difference is that we are dealing with a higher voltage level. By referencing wiring diagrams, we can understand how the system we are dealing with functions. HV systems are very code-driven due to the advanced monitoring of all of the systems. This means we can use the trouble codes as a great diagnostic direction while troubleshooting different faults. Scan tools are also very useful when it comes to diagnosing HVs. For example, if an HVs battery’s state of charge becomes lower than 20 percent, certain models will disable starting. When this happens, a function on the scan tool called “Force Start” can be used to force the vehicle to start to charge the hybrid battery.
To wrap up, I hope this article helped you see that servicing HVs is not as hard as it seems. Like I said earlier, turning away vehicles does not sit well with me. We are professionals in the field of repairing automotive vehicles and should be able to service all vehicles, no matter how sophisticated the systems on the vehicles become. My goal in this article was to show a simplistic way of looking at a rather complicated system and the tools and equipment used to help aid the industry into servicing hybrid vehicles rather than turning them away. We can also take some of these tips and apply them to non-hybrid vehicles. A lot of the skills displayed in this article are universal across the automotive repair realm. Cheers to more vehicles and more profits coming into your shop or bay!
RICK URSO has been in the automotive industry for over 20 years. Currently, he works at a family-owned shop, Hi-Tech Auto Specialists in the southwest suburbs of Chicago. Urso started out sweeping the floors and worked his way up to lead technician, then to store manager. He runs the shop while diagnosing most of the drivability and electrical problems that come through. Urso notes that their shop takes pride in doing good, honest work and diagnosing problems correctly the first time.
p Figure 4 — Always wait 10 minutes after removing the service plug; this will allow all the capacitors inside the inverter to drain, making it safe to continue with service.
Photo courtesy of Rick Urso
Vessel Impact and Out Screwdriver & 7-pc Bit Set
Reviewed by Benny Grubner, technician at Mercedes-Benz of Burlington in Burlington, Massachusetts.
Q: How did the tool function as far as saving you time?
A: This tool allowed me to more efficiently remove seized fasteners that would've taken me longer via other methods.
Q: How has using this tool impacted your shop’s profitability?
A: It allowed me to remove seized fasteners in a more timely manner, helping me finish jobs quicker.
PRODUCT DESCRIPTION
The Impact and Out Screwdriver & 7-pc Bit Set, No. 238HWB7PU, from Vessel includes six assorted standard bits and one screw removal only bit (+2,+3, SL6, SL7, TX25, TX30, and +2 screw removal only). One screw removal only bit has wedge shaped blades that bite into damaged screws. This set comes with an end cap designed for hammer striking, a cam mechanism that allows for 12-degree reverse rotation when striking, a hex bolster for applying more torque, and a storage pouch. Made in Japan. For more information, visit VehicleServicePros.com/55285279
Q: Is there any way you could think to improve or add to this tool?
Q: What kind of setup was involved before using the product?
A: Select the correct bit for the correct application, load it in the driver (hand or cordless in the case of the stepped screw-removing bit) and select a ball peen hammer to strike the tool with.
Q: How easy was it to use?
A: If one knows how to use a screwdriver and a hammer, then the operation of this tool is a no-brainer.
Q: How was its packaging? Did it come with any accessories?
A: The packaging was well thought out. The impact driver and bits came in a Velcro pouch. The set included +2, +3, SL6, SL7, T25, and T30 bits plus a stepped screw removing bit for #2 screws.
Q: Was there a manual included? If so, was it easy to understand?
A: A short guide was included. I used it to gain an understanding of proper operation.
Q: What features did you like?
A: I like the ergonomic handle, although I wish it were a little longer to fit in the hand better while avoiding finger contact with the hammer blows.
A: Including more striking bit sizes would be useful. Including some SAE/ metric hex sizes and more Torx bits would be a welcome improvement.
Q: What types of jobs/repairs did you use this tool for?
A: I used this tool to remove seized license plate screws from trade-in vehicles. Normally, I would use an air cut-off tool. I could see this being useful for brake rotor fasteners, although I haven't yet tried it on that application.
Q: On a scale of 1 to 10, how would you rate this tool overall? Why?
A: I would rate this tool a 9.5. It functions well, saving me time and headaches. This tool will make you wonder how you ever got by without it. It leaves little to be desired.
BENEDICT GRUBNER is a part-time express technician at Mercedes Benz of Burlington, located in Burlington, Massachusetts. He has served in this position since 2019. His credentials include Massachusetts non-commercial vehicle and 7D vehicle state inspection licenses. He is ASE A6 & A7 certified and also holds a bachelor's degree in mechanical engineering from the University of Massachusetts Lowell. Grubner focuses on performing quality work while valuing continuous learning to thrive in an evolving industry. He also has another position in the machine shop equipment repair and maintenance field.
AirPro Diagnostics Auggie
Reviewed by Brooke Wagner, shop manager at Auto Glass Now in Chicago, Illinois.
Q: How has using this tool impacted your shop’s profitability?
A: Using the Auggie has reduced the need for “return” jobs. When I rely on the Auggie, I find that the calibration typically holds up well with little to no need for rework. Other tools I’ve used in the past have occasionally raised concerns about the calibration’s longterm reliability, making the Auggie a more consistent and trusted solution.
PRODUCT DESCRIPTION
The Auggie, developed by AirPro Diagnostics, is a forward-facing camera (FCC) solution for advanced driver assistance systems (ADAS) calibrations. Auggie leverages machine learning and vision technology to accurately replicate ADAS targets and lighting conditions, ensuring precise alignment for proper FCC ADAS calibrations as specified by vehicle manufacturer specifications. Auggie is engineered for user-friendliness and accuracy, enabling dependable calibrations in any environment. Compatible with advanced calibration-capable scan tools, the Auggie mobile ADAS solution streamlines the calibration process, allowing the user’s business to operate more efficiently and improve profitability, according to the company. For more information, visit VehicleServicePros.com/55273377
Q: How easy was it to use?
A: Once proper training and explanation are received, it is extremely user-friendly and simple to set up.
Q: How was its packaging? Did it come with any accessories?
A: It came with all the accessories I would ever need to use, from charging cables to Roku markers and everything in between.
Q: What features did you like?
A: I have full confidence in the expertise of the technicians involved in the calibration process. Their knowledge of the specific brand being worked on ensures that I have never experienced an unsuccessful calibration. To date, I have maintained a 100 percent pass rate with the Auggie. While there have been instances where additional technician support was necessary, the collaboration has always led to a successful outcome.
Q: Is there any way you could think to improve or add to this tool?
A: One potential area for improvement could be reducing the size and weight of the Auggie. This is not a significant issue for me, as I can comfortably handle and operate the device with minimal difficulty, despite being 5’ tall.
Q: What types of jobs/repairs did you use this tool for?
A: My role primarily involves performing calibrations on vehicles before and after windshield replacements. One of the highlights of my experience with the Auggie system was successfully calibrating a 2025 Ram ProMaster 2500 with
the support of the technicians. It was a rewarding experience that demonstrated the reliability of the system and the importance of working together to achieve precise calibrations.
Q: How does this tool compare to other tools you’ve used like it?
A: I have a background in using other tools for vehicle calibrations. Although it took a bit of time to become fully familiar with the system, AirPro's assistance from the start made the learning curve manageable, and I appreciate the guidance throughout the process.
Q: On a scale of 1 to 10, how would you rate this tool overall?
A: I would rate it a 10 out of 10. The technicians’ expertise and support have been invaluable. Their willingness to assist has made a huge difference, and I appreciate their care and attention throughout the process. It’s hard to find that kind of support, and it has made all the difference in ensuring success.
BROOKE WAGNER works in Chicago’s auto glass industry as a powerhouse store manager who thrives on leadership, precision, and a customer-first mindset. With two years of experience steering a high-performing team, Wagner has built a reputation for delivering top-tier service while keeping operations running seamlessly. But when the workday ends, she trades schedules and service calls for adrenaline and competition. An avid sand volleyball player, Wagner dominates the courts in fast-paced 4s matches, playing until the city skyline is lit and the game fades into the night.
Coast Colter Pro Multi-Tool, No. MTC350
Reviewed by Erik Screeden, technical content and multimedia director for Motor Age.
Q: How did the tool function as far as saving you time?
A: Having a quality multi-tool available for EDC while at work allows me to get tasks done faster, keeping me from having to stop what I am doing to look for a knife, pliers, etc.
Q: How has using this tool impacted your shop’s profitability?
A: A multi-tool is all about basic tool access — having what you need available and available quickly. Having what you need on you so you don’t have to stop and search means you can get more done.
Q: How easy was it to use?
A: Easy, but the Phillips screwdriver could use a fingernail groove to aid in tool access.
PRODUCT DESCRIPTION
The Coast Colter Pro Multi-Tool, No. MTC350, has a rugged stainless steel frame with a lightweight aluminum overlay. The tool measures 4” and only weighs 7.76 oz, and its integrated carabiner makes it even easier to use as an everyday carry. The Colter Pro includes locking blades, spring-loaded pliers, a wood saw, a wire cutter, Phillips and standard screwdrivers, a bottle opener, a wire stripper, and a can opener. For more information, visit VehicleServicePros.com/55285487
Q: How was its packaging? Did it come with any accessories?
A: Packaging was typical for the product type. No accessories were included or needed due to the nature of the product.
Q: What features did you like?
A: The spring-loaded pliers allow easy one-handed manipulation. Both the knife blade and the saw were easily opened with one hand. The knife was sharp out of the box, and I was pleasantly surprised at how well it held an edge with heavy use.
Q: Is there any way you could think to improve or add to this tool?
A: I personally use a multi-tool as just part of my EDC, so for me, the carabiner clip was of little value and got caught up on my pockets. If I were to purchase one, I would select a model without it, but if I were in a trade where I carried a tool or medical bag, or even for putting on a backpack for hiking or camping, I can see where the carabiner clip would be a nice plus.
Q: What types of jobs/repairs did you use this tool for?
A: Typical EDC-type activities, lots of unboxing products at work and home, and the knife got heavy use. The wire cutters came in handy for cutting zipties and pallet strapping. The pliers were used extensively. They were handy for pulling wire as well as for holding small fasteners while tightening locknuts.
Q: Have you used a previous version of this tool? How does this tool compare to other tools you’ve used like it?
A: I have not used a Coast multi-tool before, but I was very impressed with the quality, especially at the price point. Its quality rivals some much higherpriced competitors in the multi-tool market.
Q: Is there anything you had questions or concerns about in regard to the tool?
A: The wire cutters could be sharper, and the aforementioned difficulty accessing the Phillips screwdriver attachment.
Q: On a scale of 1 to 10, how would you rate this tool overall? Why?
A: Nine — overall, I was very impressed with the quality, especially at the price point it’s sold at. A solid multi-tool that performed well and looks like it will hold up to years of use.
ERIK SCREEDEN is the Technical and Multimedia Content Director for the Vehicle Repair Group. He has been in the automotive industry for over 24 years. During that time, Screeden was a technician. He started out at a Ford dealership and continued to several independent repair facilities as well as spent time in the specialty aftermarket where he had the opportunity to work at a GM-specific performance shop. After his time as a technician came to an end, Screeden transitioned into a role providing scan diagnostic and J2534 tool support.
Matco Tools Maximus 5.0
Reviewed by Chris Martino, owner of ADAS L.I. in Amityville, New York.
Q: How did the tool function as far as saving you time?
A: The large screen is easy to see. I am able to go from scan tool functions to lab scope to battery tester to email to internet search to shop management software to OEM service information. The Launch capabilities lessen my need for OEM-specific applications.
Q: How has using this tool impacted your shop’s profitability?
A: I can get much more done without walking to different areas of the shop. I do not need to leave my tablet.
PRODUCT DESCRIPTION
The Matco Tools Maximus 5.0 diagnostic scan tool is ideal for master technicians. Engineered with advanced technology, the Maximus 5.0 is designed to deliver a combination of automotive intelligence, quick navigation, and ergonomic handling for optimal efficiency. Offering a new intuitive user interface, a larger touchscreen, increased memory, and extended battery life, the Maximus 5.0 comes fully equipped and is available with carline (No. MDMAX5CL) or carline and heavy duty software (No. MDMAX5CLHD).
For more information, visit VehicleServicePros.com/55285469
Q: What kind of setup was involved before using the product?
A : Previously, I would have separate computers for service information and scope usage. This is all in one.
Q: How easy was it to use?
A: The tool is very intuitive. Buttonology makes sense, and navigation through the tool is easy.
Q: How was its packaging? Did it come with any accessories?
A: It came with a 4-channel lab scope, scope accessories, a battery tester, Smartlink C, and OBD-I adapters.
Q: Was there a manual included? If so, did you use the manual, and was the manual easy to understand?
A: Help documents are in the tool. It was easy to understand.
Q: What features did you like?
A: The ability to take screenshots, test reports, and diagnostic information and put them in my R.O. without leaving the tool. I like the ability to swap between screens on the tool. I use it as my main laptop. The Launch scan tool software is, in my opinion, the best in the business. The battery tester has come to be quite handy recently.
Q: Is there any way you could think to improve or add to this tool?
A: I wish I had two.
Q: What types of jobs/repairs did you use this tool for?
A: I use this tool for literally every vehicle that comes through my shop. From diagnostics to coding to ADAS to service functions – it’s used on everything. I do a lot of ADAS on newer high-end vehicles. I also tend to code new modules on newer vehicles.
Q: Have you used a previous version of this tool? If so, what are some new features compared to the old version?
A : I have owned every iteration of the Maximus line. This device blows them and all other “comparable” tools out of the water.
Q: Is there anything you had questions or concerns about in regard to the tool?
A: I was worried the screen would scratch and chip, but this thing seems to be made out of some sort of diamond-type glass.
Q: On a scale of 1 to 10, how would you rate this tool overall? Why?
A: 10. This allows me to work very efficiently.
CHRIS MARTINO is a member of Trained By Techs and co-owner of ADAS LI, and ADAS diagnosis, calibration and programming solutions provider on Long Island, NY. He spends his days analyzing challenging and problematic vehicles and spends his evenings working to better the automotive service industry with his fellow Trained by Techs members. His specialty is electrical fault diagnosis using advanced e icient troubleshooting techniques but with a focus on the basics.
INNOVATION AWA RDS PROFILE
Streamlight Color-Rite
Q&A with Streamlight National Accounts Manager for the Automotive and Hardware Division, Mark Rowe.
Q: What makes this product innovative?
A: The Stinger Color-Rite is all about seeing colors accurately, which is a game-changer for auto techs. While a high lumen product's ultra-bright beam is needed in most applications, it prevents subtle color differences, particularly in dark areas and in wiring and stuff like that. The Stinger Color-Rite uses 90 CRI, or color rendering index, LED, so you’re seeing the color spectrum as it appears in natural sunlight. This allows the tech to more accurately tell the difference between similar shades when paint matching, spot body, or identifying wiring.
Q: What was the inspiration behind creating this product?
A: Well, the number one inspiration was that it was actually designed for Border Patrol ... but it was also built for the techs in mind, we wanted to make sure that it makes their jobs easier and work more efficiently and more accurately. We heard from a lot of techs about the standard LED sometimes being too bright, too harsh on color-critical work. Trying to match auto paint for fine detailing, our super bright white beams made it harder to see and washed out the paint. So the Streamlight Color-Rite gives it a warmer, more natural light, similar to sunlight.
Q: How will this product improve the lives of technicians and shop owners who use it?
A: For starters, it saves time and prevents mistakes when you can see the colors accurately. You’re not second-guessing yourself when matching paint or diagnosing electrical issues. This means better results the first time. It’s also a huge help when working in low-light areas, whether under the hood or wheel wells or underneath the dashboard. Eye fatigue is a real issue, especially for technicians working long shifts. The softer and warmer light helps reduce glare and strain, so they can work more efficiently for longer periods.
Q: What’s the feedback been like from the technicians who have used this tool?
A: The response has been pretty positive. Techs say that the biggest thing is that it makes color matching much easier,
and some of them told us it became their go-to light for everything, paint correction to wire repair, so they use it for numerous things. A lot of people love the durability. They don’t have to worry about it breaking if it gets knocked off the workbench or dropped on the floor. It’s durable, and they appreciate the different brightnesses ... The rechargeable battery is another big win. It’s cost-effective and convenient compared to constantly swapping out batteries, which is also more time-consuming, and it fits in all existing Stinger chargers.
Q: Is there anything else that our readers should know?
A: We’re really proud of the Stinger Color-Rite ... If color accuracy is important to you, this is one of the highest CRI lights that we offer. We also offer the Dualie, Syclone, FlipMate, Strion Swichblade, and Stinger Switchblade, and they also carry the Color-Rite technology. Streamlight’s been making tough, reliable lights for over 50 years, and we always focus on helping professionals do their job better, faster, and safer.
PTEN is the only publication to feature the prestigious Innovation Awards. Every year since 1999, the Innovation Awards highlight the newest and most innovative products introduced to the automotive aftermarket. For 2024, PTEN received over 100 submitted product entries in 25 categories. We will be featuring the top scoring products in monthly Innovation Award Profiles. To view a full list of winners online, visit: VehicleServicePros.com/2024IAWinners.
The Innovation Awards honor companies that take their products to another level and offer unique features that make a technician’s job easier. The 2025 Innovation Awards are now underway. Stay tuned for the winners to be announced in our September issue!
The 10AP Series combines increased lifting height with unmatched versatility, making it ideal for larger vehicles and undercarriage work. The extra height creates a more comfortable workspace for taller mechanics to perform intricate repairs on trucks or SUVs. Built for durability and safety, it features an expandable top beam and Bi-Metric™ arms that accommodate symmetric or asymmetric lifting. Its 2-in-1 design maximizes flexibility, while efficient engineering keeps costs low and productivity high—perfect for busy shops. Check out the full line of AP-Series lifts at bendpak.com or call us at 1-800-253-2363.
HAND & SPECIALTY TOOLS
Need a hand...tool? Hand and specialty tools are an integral part of all automotive shops. Whether you service passenger vehicles or heavy duty trucks, you’re going to need something small to get into those hardto-reach places, or to unfasten a broken bolt. We’ve gathered the latest hand and specialty tools to help you work more ef ciently.
DESIGNED FOR WORK IN TIGHT SPACES
The 41-pc 1/4” Drive MicroDriver Set , No. KDTGWMBS41, from GEARWRENCH is designed for professionals who need precision, accessibility, and strength in tight spaces. Featuring a 1/4” drive 72-tooth quick-release stubby locking flex slim head ratchet, it provides smooth operation with a 5-degree swing arc for fastener control. The multi-functional adapter head allows easy conversion between a bit driver and ratchet. This set ensures maximum versatility with SAE and metric sockets, 25 bits, a 6” extension, and a square drive to hex shaft adapter. A foamorganized, clear-top storage case keeps tools easily accessible, while an included magnet secures fasteners during work.
For more information, visit VehicleServicePros.com/55279398
INCLUDES 3” AND 6” EXTENSIONS
The 9-pc SoftFinish Ratchet Foam Tray Set , No. 33388, from Wiha Tools comes equipped with 1/4”, 3/8”, and 1/2” ratchet wrenches, as well as 3” and 6” extensions for each wrench. Premium CrMo tool steel ensures lasting performance, while the non-slip SoftFinish handles guarantee comfort and control for the user. The durable tri-layer foam tray helps to keep the tools organized.
For more information, visit VehicleServicePros.com/55268974
AVAILABLE IN STRAIGHT, 40-DEGREE, AND 90-DEGREE ANGLES
The OTC Heavy Duty Snap Ring Pliers Set is designed to streamline in-shop service for the heavy duty vehicle technician. The heat-treated steel “circlip” pliers feature a spring ratchet locking mechanism that holds securely against snap ring tension, offering technicians a smoother, more comfortable experience when repairing large equipment. Also included in the kit are extra sets of replaceable .12” diameter tips, available in straight, 45-degree, and 90-degree angles. The set comes with a sleek blowmolded case to make for easy storage on the shop floor.
For more information, visit VehicleServicePros.com/55284106
AVAILABLE IN SAE AND METRIC
The 6-pc Insulated T-Handle Hex Key Sets from Dynamic Tools include an SAE set with sizes ranging from 5/32” to 3/8” and a metric set with sizes from 2.5mm to 8mm. Each tool features an ergonomic comfort grip handle for easy operation and a secure, non-slip grip. Precisionmachined black oxide tips provide an exact fit, and the tip size is marked on the handle for quick identification. Every piece undergoes a multi-step insulation process. Then, each tool is charged with 10,000V of energy for 180 seconds to ensure its insulation resists potential electric shock.
For more information, visit VehicleServicePros.com/55267388
PREVENTS OVER- AND UNDER-TIGHTENING
The Torque Limit Ratchet Wrench Set , No. 8945, from CTA Tools, includes three color-coded wrenches measuring 25Nm, 35Nm, and 40Nm that are designed for precision installation of oil filter housing caps and drain plugs. Each ratchet measures 11.5” long and features an internal torque-limiting mechanism that ensures consistent torque application and prevents over- or under-tightening. The 3/8” drive tools also offer +/- 4 percent accuracy, soft-grip handles, and a durable chrome finish. The set comes in a custom EVA foam inlay for easy organization and storage.
For more information, visit VehicleServicePros.com/55278769
RATCHET CAN BE USED AS A T-HANDLE
1,000V-RATED INSULATED GRIP
The VIM Tools 34-pc Ball Hex & Ball TORX Kit , No. FRBB34, includes 2mm to 10mm ball hex, 3/32” to 3/8” ball hex, and T10 to T55 ball TORX. VIM has added their RFB400K bit ratchet and ME14 extension bar in this kit. Ball end bits allow the technician to easily remove fasteners that are in a tight area where there is no clearance to insert the bit straight onto the fastener. The ball design allows the bit to work straight on or at an angle of up to 15 degrees. The RFB400K ratchet in this kit can be used as a regular bit ratchet or a T-handle.
For more information, visit VehicleServicePros.com/55278138
SET ORGANIZED IN LASERCUT FOAM INLAY
The 8” HL Long Nose Plier, No. 318I, from Channellock , features an insulated grip with a 1,000V rating. It uses Xtreme Leverage Technology to increase performance, reduce hand fatigue, and require less force than traditional high-leverage designs. The plier is made from high-carbon U.S. steel and has laser heat-treated cutting edges with crosshatch teeth for a more secure grip. The precisionmachined knife-and-anvil style cutting edge ensures perfect mating and a longer service life.
For more information, visit
VehicleServicePros.com/55266903
The 23-pc 1/2” Metric Socket Set in Small SFS, No. 302301 , from Sonic Tools , features the Sonic Foam System with each tool ergonomically laid out and securely in place in a chemical-resistant, laser-cut foam inlay. This set comes with a 1/2” 60-toothed quick-release ratchet, a 125mm and 250mm 1/2” extension, a 1/2” universal joint, a 3/8” x 1/2” adapter, and 18-1/2” 6-pt sockets ranging from 8mm to 32mm. The sockets and ratchets are made from chrome vanadium steel and come with Sonic Tools’ lifetime warranty.
For more information, visit
VehicleServicePros.com/55263163
FEATURES ANTI-PEEL CUSHION GRIP
The 6-in-1 Stubby Multi-Bit Screwdriver from Milwaukee Tool is 3” long with a comfortable tri-lobe handle. This screwdriver features an anti-peel cushion grip and includes the following bit sizes: PH1, PH2, SL3/16”, and SL1/4”. Includes 1/4” and 5/16” nut drivers. For more information, visit VehicleServicePros.com/55284273
The only time people notice an air compressor is when it’s not working. That’s why Jenny has basically gone unnoticed since 1927. It’s the hazard of offering the most reliable compressors on the market, but we wouldn’t have it any other way…nor would our customers.
›› Isn’t it time a Jenny was hiding in your shop?
FEATURES A SOLID STEEL REINFORCED HANDLE
The 2-pc Dead-Blow Heavy Soft-Face Hammer Sets , Nos. CH2DSAAG and CH2DSAAR, from Mac Tools, feature a flat-top design to help stabilize the hammer when standing upright. Each hammer has a solid steel reinforced handle with a textured grip for additional strength and control, and a handle-tohead welded assembly for durability and safety. The set includes a 48 oz. and a 56 oz. dead-blow hammer. The soft face helps to prevent marring. Now available in red and green.
For more information, visit VehicleServicePros.com/55284360
HANDLES LOADS UP TO 700 FT-LBS OF TORQUE
The K-Tool International 1/2” Drive Super Strong Ratchet , No. KTIXD3SSR, features an I-beam handle designed to handle loads up to 700 ft-lbs of torque. The I-beam will flex under extreme use without breaking. The ratchet has 72 teeth and a 5-degree swing arc. Its head can flex +/- 15 degrees. The ratchet has an additional handle extension of 19.8”, making its overall length 44.3”.
For more information, visit VehicleServicePros.com/55273377
If you’ve got the skill, precision, and drive to be the best, put it to work and get paid what you’re worth. Ranger Select is an elite network of top-tier professionals who install, train, and support customers on Ranger wheel balancers and tire changers across the country.
This isn’t just another job—it’s a career with serious earning potential, hands on action, and the backing of a trusted industry leader. If you know your stuff and want to turn your expertise into real money, this is where you do it. Call us now at 1-800-253-2363 ext. 210
BRAKE SPRING FORK TOOL
Use to install and remove return spring on commercial trucks and trailers with air brakes with S cam design
The top claw design cups the return spring to prevent it from sliding off High carbon alloy steel is forged and heat treated for strength and durability
IDEAL FOR DELICATE COMPONENTS
The Capri Tools 1/4” Drive Mini Torque Wrench Set is designed for accuracy and measures in both in-lb and Nm, making it ideal for working on delicate components and critical fasteners in automotive, motorcycle, and small equipment applications. Thanks to its small size, it’s also ideal for working in tight spaces. The wrenches include a smooth ratcheting mechanism and an easy-to-read scale that allows users to easily and quickly adjust the settings.
For more information, visit VehicleServicePros.com/55267063
SERRATED JAWS MAXIMIZE GRIP ON STUCK FASTENERS
The Vampire Tools Vampliers 6.25” Stripped Screw Extractor Combination Pliers, No. VT-001, use specially designed jaws with perfectly fitting serrations that maximize contact and gripping power when used on damaged or stuck fasteners. The tool also features slim jaws for working in confined areas, an 8mm long side wire cutter for cutting steel and copper wire, spring-loaded jaws for reduced hand fatigue, and a storage cap to prevent damage to the tool or its surroundings when not in use. The body and jaws are made in Japan from high-carbon steel with thermoplastic rubber handles for user comfort.
For more information, visit VehicleServicePros.com/55281226
Tool storage done his way
Salazar's wall of Milwaukee Tool PACKOUT products offer him flexible tool storage solutions.
by Emily Markham, Editor
At the beginning of 2025, Felipe Salazar Jr. upgraded his previous toolbox setup to one with more modular capabilities.
MOVING TO MODULAR
As is the age-old tale of many technicians, Salazar was running out of space in his previous toolbox and had to decide what features were essential for the next evolution of his tool storage. The new setup features a 56” by 22” double-bank toolbox, a 27” steel locker, and a 36” by 22” tool cart, all from Milwaukee Tool. Salazar has also put together a Milwaukee PACKOUT wall that sits above his toolbox for additional storage.
Many factors went into the refinish technician’s decision to choose this setup. Though his current work centers around painting vehicles, in the past, Salazar worked as a combo tech,
Felipe Salazar Jr.
Shop: Gerber Collision and Glass
Location: Milwaukee, Wisconsin
meaning he can also perform collision work. Because of his dual abilities, he keeps tools that allow him to perform either job, making extra storage space a must. Salazar is also a content creator (check out his Instagram @dirtnib_fil), so aesthetics is also a factor.
"I’m a content creator,” Salazar says, "so it’s a lot of the visual too. I wanted something that would stand out. And red really stands out."
A FEW OF HIS FAVORITE THINGS
Salazar enjoys many parts of his setup — the color, the bottom right-hand drawer with attachments for users to organize their impact wrenches, the bottle opener, and the soft-close drawer feature, to name a few, but his favorite part is the PACKOUT wall.
“I have a big area where I have a window, and I can’t really have anything up top, so I put two-by-fours in the back, and then I put plywood, and then I mounted the PACKOUT area,” Salazar describes. “I wanted more space to be able to organize stuff.”
Milwaukee’s various options of PACKOUT solutions appeal to Salazar because if he were to get tired of something or if it no longer works for him, then he can just remove it and replace it with something else.
A SPACE FOR EVERY TOOL
Salazar’s organizational system is simple. He stores his lesser-used tools in his toolbox — these are the tools that are more appropriate for when he’s working as a combo tech. His daily use tools are stored in his tool cart. Each drawer houses a different type of tool, so sandpapers, hand tools, blocks, hammers, and power tools all have their own space.
WHAT’S NEXT
Though Salazar enjoys his setup, he’s planning to add a few things in the future. The first is a custom wooden top for his toolbox that he can get his Instagram logo on, and the second is an additional locker to go on the other side of his box. Aside from that, the only other changes will come in the form of updates to the PACKOUT wall.
Want to see more photos of Salazar's box? Visit: VehicleServicePros.com/55286281
Want to show off YOUR Big-Time Box? For more information, email Editor@VehicleServicePros.com.
