NATE’S NEW ACCOUNT MANAGER PREPARING TECHNICIANS FOR THE A2L TRANSITION DIVERSE ORGANIZATIONS OFFER NATE TRAINING
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NATE’S NEW ACCOUNT MANAGER SUPPLIES PARTNERS WITH FULL TRAINING SUPPORT
PREPARING TECHNICIANS FOR THE A2L TRANSITION
DIVERSE ORGANIZATIONS OFFER NATE TRAINING
SERVICETITAN HVAC CHAMPIONSHIPS BRING TRADES TO THE FOREFRONT
NATE: The Go-To Resource for Contractors, Training Providers, and Technicians
At NATE, we recognize that the HVACR industry thrives on collaboration and the dedication of those who strive to support and elevate technicians. Through our partnerships with contractors, training providers, or other leaders in our industry, we are committed to fostering a community where continuous learning and adaptability are prioritized. Key to our work and mission is ensuring that technicians and contractors have access to the resources they need to stay at the forefront of industry developments.
To achieve this, we have worked diligently to make resources more accessible to all who partner with us. By supporting their invaluable contributions, we amplify the impact of their efforts and expand the reach of our important partners. In this issue, we spotlight several exciting initiatives and collaborations that demonstrate how NATE is connecting with the industry in more meaningful and personal ways.
First, we feature the insights of organizations that recently started working with NATE’s new Account Manager Abbie Barba. Loren Knight with Thermal King, Pat Hardwick with Ultimate Technical Academy, Jay Osborn with Atlas Butler, and Josh Buhler of Hoosier Trade School share how their partnerships with NATE are helping to better support and train their technicians. These interviews highlight how each organization leverages NATE resources, the benefits of NATE certification, and how they’re adapting to evolving industry demands.
We also take a closer look at training programs from Trane and the Interactive College of Technology. Trane’s Trade Warriors Program is an eight-week training program designed to provide military service members with the skills and certifications to ease their transition to civilian life. Participants can earn their NATE Ready-to-Work certificate. The Interactive College of Technology offers courses in HVAC and HVACR. Upon completing either of the programs, students are eligible to take exams for EPA and NATE certifications.
We also recap our recent NATE webinar for contractors and testing organizations, which focused on the shifting needs of the industry and NATE’s role in meeting them. In this article, NATE Board of Trustees President Dave Kyle and other NATE staff share their reflections on the event’s success and emphasize the importance of finding new ways to engage with our community.
Additionally, we celebrate the accomplishments of NATE-certified technicians at the 2024 ServiceTitan HVAC National Championships, where certification plays a key role in elevating the competition’s top performances. With NATE providing quiz questions for the first round of competition, we spotlight winners and explore their paths to certification and excellence. For the third consecutive year, a NATE-certified technician claimed the championship title.
Finally, we take a closer look at how HVACR distributors Mingledorff’s, Auer Steel, and Cardinal Heating are preparing technicians for the industry’s transition to A2L refrigerants. Through interviews with key leaders from these organizations, we learn how they are adapting their training programs to ensure that technicians are ready to handle the latest equipment and new refrigerants.
Through these stories, we reaffirm our commitment to supporting the growth and success of HVACR professionals across the industry. We invite you to continue partnering with us on this journey, as together we work to elevate the standards of technician training, certification, and industry excellence. l
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THE NATE BOARD OF TRUSTEES
EXECUTIVE COMMITTEE
Dave Kyle II, Chairman
President/CEO, Trademasters
Randy Roberts, Vice Chairman
VP, Sales and Marketing, Rheem Manufacturing
Jon Hirsch, Secretary/Treasurer
Director of Business Development, Auer Steel
John Lanier, Parliamentarian President, NATE
Erica Leonor
Business Development Manager, GoodLeap LLC
Kevin Livingston
Technical Service Manager, Mingledorff’s
Ed McFarlane
VP Training, Development, and Engagement, Sila Services
Quan Nguyen, Past Chairman (2024) Vice President/ GM, Lennox Residential
Kevin Dier, Past Chairman (2020-2024) VP Business Development, Johnstone Supply
Kevin Traut, Past Chairman (2023) ITEC Training & Education Center
Laura DiFilippo, Past Chairman (2018-2020) DiFilippo’s Service Company
David McIlwaine, Past Chairman (2016-2018) HVAC Distributors
Wade Mayfield, Past Chairman (2014-2016) Thermal Services
Donald Frendberg, Past Chairman (2011-2013) IPhase 3 Insights
Ray Isaac, Past Chairman (2007-2011) Isaac
Heating & Air Conditioning, Inc.
Scott Boxer, Past Chairman (2005-2007) Service Experts
Heating & Air Conditioning, LLC
Randy Tice, Past Chairman (2003-2005) APR Supply Company
John Garvelink, Past Chairman (1997-1999) Commercial Design Engineers, Ltd.
You Asked, We Answered
QUESTIONS ASKED BY NATE-CERTIFIED TECHNICIANS, ANSWERED BY THE NATE TEAM AND SHARED WITH YOU.
HOW DOES NATE ENSURE THAT TECHNICIANS ARE PREPARED FOR EMERGING INDUSTRY TRENDS LIKE THE TRANSITION TO LOW-GWP REFRIGERANTS?
NATE stays ahead of industry developments by continuously updating its certification exams and educational content to address emerging trends, like the shift to Low-GWP refrigerants. We have introduced a Low-GWP certification exam and a paperback study guide, and partnered with Interplay Learning to offer an online Low-GWP Refrigerants course through the NATE Training Academy. The course equips technicians with the knowledge and skills needed to safely work with next-generation refrigerants and comply with regulatory requirements. You can find more information about the LowGWP Refrigerants certification exam and NATE’s study resources at www.NATEX. org/lowGWP
HOW CAN CONTRACTORS USE NATE RESOURCES TO ATTRACT MORE BUSINESS AND SHOWCASE THEIR EXPERTISE?
Contractors can leverage NATE resources, such as the Consumer Contractor Connection (C3) program, to highlight their expertise and attract more business. By employing NATE-certified technicians, contractors demonstrate a commitment to quality and professionalism, which resonates with homeowners looking for
Have a question for NATE? Please email us at asknate@natex.org!
trusted HVACR services. Participating in the C3 program also grants contractors access to marketing materials, including logos, promotional tools, and listings on NATE’s Contractor Locator, a public tool that connects homeowners with certified HVACR professionals in their area. These resources help contractors differentiate themselves in a competitive market and showcase their dedication to superior service. Learn more about NATE’s Consumer Contractor Connection (C3) program on NATE’s website, www.NATEX.org .
WHAT BENEFITS DO NATE-CERTIFIED TECHNICIANS OFFER TO HOMEOWNERS AND BUSINESSES?
NATE-certified technicians bring a high level of expertise, reliability, and professionalism to every job. For homeowners, this means greater peace of mind, as NATE-certified technicians have demonstrated their ability to perform HVACR installations and repairs accurately and efficiently. For businesses, employing NATE-certified technicians can lead to improved customer satisfaction, fewer callbacks, and better system performance, all of which contribute to a more successful operation. NATE certification is a recognized industry standard, and having certified technicians on staff can boost a company’s reputation and help attract more customers.
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Jay Thompson, Account Sales Manager jthompson@endeavorb2b.com, 913-707-0468
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NATE News
CONGRATULATIONS TO THE WINNERS OF THE 2024 HVAC NATIONAL CHAMPIONSHIP!
NATE is proud to recognize the incredible achievements of the winners of the 2024 ServiceTitan HVAC National Championship. Four of the six top competitors this year are NATE-certified, highlighting the value of NATE certification in elevating technical skill and expertise in the field. Their dedication to excellence underscores the impact NATE certification has on professional development and success within the HVACR industry.
See page 22 for more about the ServiceTitan HVAC national championships.
A special congratulations to First Place Professional Winner, Craig Childress; Second Place Professional Winner, Patrick Boldt; Third Place Professional Winner, Curtis Harrington; and Second Place Apprentice Winner, Cameron Raab. These NATE-certified technicians have demonstrated remarkable expertise and commitment to their craft. Learn more about the competition and how to enter in 2025 here
WATCH THE NATE WEBINAR ON-DEMAND TODAY!
If you missed the live NATE webinar on September 18, it’s not too late to catch up on all the valuable insights and updates! You can now watch the webinar on-demand using the link below. Whether you’re a proctor, contractor, training manager, or technical trainer, this webinar offers an in-depth look at NATE’s latest initiatives aimed at supporting the HVACR industry and its professionals.
During this session, we explored NATE’s new programs, resources, and tools that can help enhance technician skills, improve business performance, and keep your team ahead of industry trends. Don’t miss out on the opportunity to learn from industry leaders and gain practical strategies to elevate your organization. Watch the webinar on-demand now with Passcode: 8C.g7bXQ
NATE WELCOMES NEW MEMBERS AT 2024 FALL BOARD MEETING
The NATE Board of Trustees recently held its Fall 2024 meeting in person at the NATE office in Arlington, Virginia. The NATE Board of Trustees aims to elevate and sharpen NATE’s mission to best serve the HVACR industry. During the meeting, NATE welcomed three new board members: Erica Leonor from GoodLeap, Kevin Livingston from Mingledorff’s, and Dean Wolfe from Johnstone Supply. These leaders bring valuable industry insights and expertise to help guide NATE’s future initiatives.
The Fall 2024 Board meeting provided an opportunity for the board members to collaborate on key priorities, set objectives for the coming year, and further support NATE’s vision of ensuring that certification remains relevant and beneficial to technicians and the wider HVACR community. The NATE Board of Trustees, comprised of representatives from contractors, manufacturers, distributors, and training providers, continues to play a crucial role in shaping the future of HVACR certification. For a complete listing of the board, visit the NATE Leadership page
THE EVENT FOR HVACR / FEB 10-12
Orlando
NATE Leverages Webinar to Engage with the Industry
SUCCESSFUL NATE WEBINAR PAVES THE WAY FOR MORE ONLINE EVENTS.
In a perpetually busy industry such as HVACR, webinars are an ideal vehicle for sharing information with a large group of people in an efficient manner. NATE capitalized on this in September by hosting its first, large-scale webinar focused on NATE’s latest initiatives to meet the ever-changing needs of the HVACR industry. The event showcased how NATE is evolving to provide more value and support to professionals at all levels, from technicians to business owners.
“Webinars are a powerful tool for expanding our reach,” says Daisy Weill, NATE’s marketing manager. “They allow us to engage with a broader audience, including those who might not have the time or ability to attend in-person events. Through webinars, we can share
critical updates, offer training, and build stronger relationships with technicians, contractors, and industry professionals across the country. It’s a flexible format that meets the needs of our evolving audience and helps NATE stay connected with the industry.”
The primary goal of the September event was to connect with organizations that currently offer NATE testing, as well as those interested in starting to offer NATE exams, according to NATE President John Lanier.
“We wanted to engage with our participants and help them understand how NATE has evolved over the past decade to become more accessible and to better support technician growth and development,” Lanier says. “By showcasing the resources and improvements we’ve made, we aimed to highlight how NATE is con-
tinually adapting to meet the needs of technicians and the broader HVACR industry.”
Now was the ideal time to host the webinar because new opportunities and industry changes continue to occur at such a rapid pace, according to Dave Kyle, NATE chairperson of the board.
“We must stay new, fresh, and first in line for NATE participants and those looking to become NATE-certified” says Kyle. “Finding the right training opportunities is key to educating technicians in an ever-evolving industry. Specifically, informing others about the process of becoming a NATE testing organization, how to register for the NATE exam, the benefits of NATE-provided study guides, NATE Training Academy, and Live Online Proctoring gives prospective technicians timely information to stay educated and prepare for a sustainable career. Updating industry professionals on the increasingly accessible and user-friendly certification framework aids contractors and technicians alike to work toward delivering excellence in the HVACR workforce.”
Lanier agrees that the rapid changes in the industry make it even more important for crucial information to be shared in a timely fashion. “We needed dedicated time and a direct connection with our audience to ensure they fully understood the updates, resources, and opportunities
available to them,” he says. “Virtual face-to-face interaction allowed us to go beyond just delivering information; it gave us a chance to engage in real-time discussions, answer specific questions, and address concerns. This format provided the space to explore the evolving landscape of technician certification and training in a meaningful, in-depth way that wouldn’t be possible through other channels.”
PREPARING FOR SUCCESS
Weill notes that NATE promoted the webinar across multiple channels, including email campaigns, social media, and direct outreach to contractors, training providers, and partners. “We leveraged NATE’s existing networks and relationships to maximize visibility,” she says. “The response was fantastic—we saw strong early registration numbers, and attendance exceeded our expectations, with participants highly engaged throughout the session. It was clear from the response that the topics we covered were timely and important to the audience.”
Collaboration among NATE team members was crucial in making the webinar a success. “We worked together to determine the key topics that would resonate with our audience, ensuring the content was both relevant and engaging,” Weill says. “I reached out to our NATE partners to invite them to record videos for the webinar, which added valuable perspectives and real-world insights. This teamwork allowed us to leverage our collective expertise and resources, ultimately delivering a cohesive and informative event.”
NATE measures the success of the webinar through several metrics: registration and attendance numbers, audience engagement during the webinar, and post-event surveys. But beyond those immediate indicators, the group also looks at how the
webinar translates into long-term engagement—whether attendees sign up to become a NATE testing organization, become a recognized training provider, or engage with NATE in other ways.
According to Lanier, feedback from attendees of the webinar has been very positive. “Attendees were highly appreciative of the depth of information and the clarity of our presenters,” he says. “Many highlighted how the webinar helped them better understand the importance of certification and ongoing education. This feedback has reinforced our commitment to hosting more educational events. In future webinars, we plan to dive even deeper into specific topics, like advanced technologies and regulatory changes, based on the interest we’ve seen.”
One standout moment was during the Q&A session, according to Weill. “The level of engagement was impressive—attendees asked insightful questions that showed a deep interest in the material. It felt like a real conversation, not just a presentation, and that kind of interaction is exactly what we hoped for,” she says. “It showed us that the content resonated with the audience and sparked meaningful discussions. We actually added additional Q&A sessions into the webinar schedule as we went, to keep up with the audience conversation and questions.”
LOOKING TO THE FUTURE
The tremendous success of the September webinar proved that there is an appetite among the HVACR industry for more of these events, and NATE plans to offer more in the future.
“As the industry continues to evolve, we believe that topics related to the A2L refrigerant transition, energy efficiency standards, and sustainable HVACR practices will be critical,” Lanier says. “Additionally,
Elaine Yetzer Simon is a contributor to the NATE Magazine. BY
technician safety, new technologies, and updates to our certification programs will remain a focus. We want to ensure that technicians and contractors are always one step ahead when it comes to changes in the field.”
The webinar aligns with NATE’s goals as an organization, particularly in terms of supporting technicians and contractors.
“The NATE September webinar did a fantastic job of showing how valuable NATE is for HVACR business owners and technicians,” explains Kyle. “From technicians in the field to business owners, NATE is continuously evolving to provide more support, value, and credibility to HVACR professionals.
“NATE testing focuses on real-world HVACR skills,” adds Kyle, “so it must continuously evolve just like our high-tech industry. NATE covers the results of our research that shows how valuable NATE is to technicians and business owners. Based on research and industry input, NATE has developed new testing and training options. Elaborating on these new certification programs, the September webinar illustrated NATE’s dedication to enhancing the quality of HVACR installation and service, as well as valuing proper training to make our industry’s technicians increasingly marketable.”
Events like these will only continue to help raise NATE’s visibility and reputation in the HVACR industry, according to Lanier. “By providing high-quality, informative content,” he concludes, “we aim to build trust within the industry and demonstrate our dedication to supporting the success of technicians and contractors alike. The visibility gained from this event positions us as a go-to resource for those seeking to advance their careers through certification.” l
NATE’s New Account Manager Supplies Partners with Full Training Support
NATE’S ACCOUNT MANAGER ABBIE BARBA WORKS WITH CONTRACTORS, INSTRUCTORS, AND PROCTORS TO PROVIDE RELEVANT RESOURCES TO TRAIN, TEST, AND CERTIFY THEIR TECHNICIANS IN A WAY THAT ALLOWS THEM TO FACE AND ADAPT TO EVOLVING INDUSTRY DEMANDS.
Abbie Barba, NATE’s new account manager, supports contractors, instructors, and proctors in the training of their technicians. To accomplish this, she focuses on establishing and maintaining strong relationships with NATE partners, ensuring open lines of communication to understand their needs and challenges, so that she can create ways to enhance their overall experience and to ensure that partners feel supported and empowered in their roles within the HVACR industry.
Barba first worked as a customer service representative for NATE, providing her with the background to understand NATE partners’ needs. Her approach has always involved open communication and collaboration. She explains, “I prioritize understanding their specific needs through regular check-ins and feedback sessions so that I can tailor NATE support and resources effectively. Building strong relationships keeps these lines of communication open.”
The partners Barba works with in the field have a lot to say about her presence and ability to help them. For
example, Jay Osborn, talent acquisition specialist, Atlas Butler Heating and Cooling, Columbus, Ohio, says, “She’s been helpful from day one. In fact, she has gone beyond the call of duty when we had an issue with another vendor. She immediately called them and helped pull a meeting together within a week.”
Atlas Butler Heating and Cooling provides maintenance, repairs, and replacements of a wide range of heating, cooling, and plumbing equipment. They pride themselves on providing their services within 24 hours of a call more than 95% of the time. This level of service means a lot to Atlas Butler’s customers, which is why the company has recently recommitted to assuring that all of its technicians maintain their NATE certifications. “Every step of the way, Barba has been available to jump on a call or walk us through the process. She also helped us take our EPA testing from paper to computer so that we could get results quickly,” Osborn explains.
Similarly, Josh Buhler, from the Hoosier Trade School, Indianapolis, Indiana, says, “Barba has been a fantastic partner!” Hoosier is a new HVACR training program that focuses on hands-on learning and training and has access to 20 residential and commercial units for students to work with. The instructors offer years of experience in the field and are eager to pass along their knowledge to students. “We continually run ideas past Barba,” Buhler notes, “and our relationship with NATE has grown consistently due to that relationship. Our most recent conversations have been about designing a program around the CHP-5 certification. Barba, and NATE overall, has been great in supporting our model and providing us with everything we need to create programs with exceptional outcomes.”
THE VALUE OF NATE TRAINING
While discussing the importance of NATE training to companies, Barba shared this short success story:
“We had a contractor we were working with to implement NATE certification as a requirement for its technicians. After months of training and testing, the contractor reported a noticeable improvement in the service quality and customer satisfaction they were getting. In polling the technician, they learned that they felt more confident in their skills, which led to faster service resolution times and fewer callbacks. This, and many other stories like it, demonstrates how integrating NATE training and certification leads to improved performance, increased confidence among technicians, and enhanced organizational reputations.”
Pat Hardwick, co-owner, Ultimate Technical Academy, Little Rock, Arkansas, agrees. She explains that just the process of studying for the NATE exams makes technicians sharper by forcing them to understand the topics more deeply. At Ultimate Technical Academy, students need no precourse work before attending. Plus, all materials and tools are provided. The Academy focuses on segment-based training where the technicians learn the building blocks and foundational pieces necessary to perform their jobs with confidence and enthusiasm. “Many companies that send technicians to our program want them to become NATE-certified and realize that a strong baseline of understanding allows them to better understand all the materials,” Hardwick says. “Simply memorizing a test doesn’t work with NATE—which is a good thing—students must fully understand the material.”
According to Loren Knight of Thermal-King, Spokane, Washington, “Our partnership with NATE has brought credibility and professionalism to our training program. The certifications are recognized by all professionals across America, which is something we could not provide
Students have multiple stations where they can learn about the electrical and mechanical sides of the HVACR industry at the Ultimate Tech Academy.
without our partnership with NATE.” This professionalism goes a long way for Thermal-King, a company that provides residential and commercial HVACR systems from construction and repairs to installations. Osborn, from Atlas Butler, concurs: “When technicians take the steps to become NATE-certified, they’re showing that they’re committed to the trade.”
STUDY GUIDES
As NATE’s account manager, Barba works to make sure NATE partners are aware of the resources available to help technicians prepare for certification exams. NATE offers study guides and free downloadable Knowledge Areas of Technician Expertise (KATEs) to help technicians prepare for the exams. The paperback study guides provide a comprehensive framework of essential industry knowledge, ensuring that all technicians are tested to the same standards. KATEs serve as outlines that cover all the information tested in each exam and act as a valuable reference material. NATE study guides and exams are meant to
empower technicians to excel in their roles, which benefits their organizations through improved performance and service quality.
Just preparing for NATE exams can boost technicians’ confidence as they gain a deeper understanding of their field and identify areas for improvement—which allows them to focus on specific skills and concepts that need enhancement. Achieving NATE certification further enhances a technician’s credibility, which can lead to better job opportunities and professional growth.
Hoosier Trade School’s Buhler says, “We love the NATE study guides.” The guides offer students a condensed learning program in an easy-to-read, easy-to-follow format. “We have reviewed a lot of materials from NATE and other organizations, and the quality of the books that NATE delivers is unmatched. In fact, we keep a small library of the study guides in the classroom as reference material or if a student wants to explore what additional certifications would provide to their expertise.”
Ultimate Technical Academy’s Hardwick says that his company has used NATE study guides along with their own curriculum and study materials that allow students to achieve a satisfactory outcome for each course offered. The process of learning and understanding all of the materials available prepares students to be better technicians.
Barba also provides marketing materials and can customize most materials for a company’s specific need when required. She encourages organizations to share feedback on their processes, which will allow her to continually improve the resources and support NATE provides, whether study guides or marketing materials.
PARTNER RECOMMENDATIONS
Barba says that partners are free to reach out to her and NATE at any time, by email, phone, text, social media, or even at trade shows. It’s up to companies to do so. Osborn recommends that companies, “Just do it. It’s worth the up-front time it takes to make contact and get the help you need. Certification provides technicians with that added sense of purpose and accomplishment they can take with them forever.”
Osborn is also the first to advise other contractors not to waste their time trying to implement their own, unrecognized training but to help their technicians be a part of credible excellence through NATE. He acknowledges, “There is no way we could have done a better job training technicians by ourselves.”
Barba suggests that regularly collecting feedback from technicians and instructors provides a great way for a company to assess the effectiveness of the training and to identify areas for improvement. By keeping Barba in the loop, contractors and training organizations can maximize their
At the Ultimate Training Academy, students have access to work on a number of units to test their skills as they work toward NATE certification.
partnership with NATE and contribute to everyone’s mutual success. As Hardwick explains, “It’s good to remember that each NATE exam has a variety of topics within it. Training requires making sure all topics are covered successfully.”
Buhler recommends that companies reach out to Barba and start the conversation. “NATE is an amazing organization to work with and is eager to help educators as well as students reach their full potential.”
INTO THE FUTURE
Barba sees her role over time evolving as she learns what partners require. “Through data analytics, feedback from partners, and other tools, I hope to identify trends and needs, allowing both me and the entire NATE team to better support our partners and develop programs for them. This means continuing to build and collaborate with industry leaders and organizations to create comprehensive resources that address upcoming challenges and adjust to new technologies.” She hopes to further explore local as well as international opportunities to expand NATE’s reach and help technicians everywhere to access quality training.
Osborn believes that the HVACR industry is always changing due to merging technologies. “I believe that if NATE is able to maintain trainings and certifications based on current trends, they will continue to be the gold standard in HVACR in the future.”
Thermal-King representative Loren Knight recognizes that home and business comfort is becoming even more important to people. “We’ve seen how HVACR has become more ‘on the radar’ regarding energy efficiency and comfort.” Knight believes that NATE has kept up and will continue to do so. “NATE already provides the most comprehensive and
recognized certification regarding HVACR energy efficiency, known as the Senior Level Energy Efficiency Analyst. Although very few companies hold this certification, it clearly indicates how NATE is keeping up with the times,” he explains.
“We’re already seeing the future unfold,” according to Buhler. “Certifications are a hot topic, especially with new regulations around R-454B and R-32. These changes are driving a lot of technicians, who have been in the field for years, to upskill their capabilities around these new refrigerants.” Buhler adds, “We hope this trend sparks a new interest in furthering education and putting an emphasis on certifications to demonstrate skill levels.”
To illustrate NATE’s commitment to the future, NATE continually reviews and revises certification exams to adhere to changes in the industry whether regulatory, technological, or in best practices. “I provide resources by sharing updated study materials and training resources that reflect all the latest industry developments,” Barba says. “In addition, I regularly gather insights from partners that allow NATE to continuously refine their offerings and address specific needs.” By focusing on the industry and its partners, NATE will continue to provide the tools technicians need to thrive in the rapidly evolving HVACR industry. l
Terry Persun is a contributor to the NATE Magazine.
Students at the Hoosier Trade School remove refrigerant from an air conditioner and then plan to correctly add the charge back to the system.
Preparing Technicians for the A2L Transition
HVACR DISTRIBUTORS OFFER TRAINING AND EDUCATION ON WORKING WITH A2L REFRIGERANTS.
HVACR distributors and NATE partners are helping technicians transition to working with the new A2L refrigerants via training and education programs.
When the American Innovation and Manufacturing Act passed in 2020, it started the gradual phasedown in the production and consumption of hydrofluorocarbons. Named for their ASHRAE safety classification, A2L refrigerants are characterized by mild flammability, low toxicity, and low global warming potential (GWP).
Distributors are playing an essential role in preparing technicians for the transition to A2L refrigerants. Contractors are providing consistent updates as A2L regulations evolve in each state, offering context on the implications of these changes and how to stay compliant. For technicians, distributors are conducting specialized A2L training sessions and offering online education resources to ensure they acquire the necessary skills.
“Both distributors and other NATErecognized training providers have integrated the latest information into their training curricula, emphasizing safety protocols, proper handling procedures, and best practices for working with A2L refrigerants,” says NATE President John Lanier. “This comprehensive approach ensures that the workforce is not only informed but also fully equipped to adapt to this new technology.”
Distributors face several challenges in facilitating this transition. One of the main obstacles is ensuring that training materials keep pace with the rapidly changing regulatory requirements and technical specifications associated with A2L refrigerants. Also, there is the challenge of
technician buy-in—many technicians are accustomed to legacy refrigerants, and transitioning to A2Ls requires an adjustment period and a shift in mindset. The fact that A2L refrigerants are mildly flammable adds another layer of complexity, necessitating an increased focus on safety training to ensure proper handling.
“Technicians need to understand the unique properties of A2Ls and how to work with them safely, which can be a significant hurdle,” Lanier says. “Overall, ensuring that technicians grasp the critical importance of updated safety protocols when handling these slightly more flammable refrigerants is a major aspect of the training challenges faced by distributors.”
NATE is helping them in this effort by offering the LowGWP Refrigerant Certification, specifically designed to ensure that technicians understand the safe handling
Photo: Auer Steel & Heating Supply Co.
BY NEAL LORENZI A2L
EVEN THOUGH THERE’S A LOT OF INFORMATION OUT THERE, MANY QUESTIONS REMAIN. IT’S CRUCIAL FOR EVERYONE TO UNDERSTAND THESE CHANGES AND WHAT THEY NEED TO DO. WE’RE DOING EVERYTHING WE CAN TO SHARE THAT INFORMATION.”
– Mike Breen, senior manager of technical support, training, and warranty, Auer Steel & Heating Supply
and best practices for A2L refrigerants, thus demonstrating their proficiency and mastery in safely working with these new systems.
“Our NATE Training Academy provides an accessible, online, self-paced course that helps bridge knowledge gaps even when in-person sessions aren’t practical,” Lanier says. “This interactive and immersive content includes field-like 3D and virtual reality simulations, videos, and knowledge checks. The course takes less than two hours to complete, and NATE-certified technicians can earn continuing education credit for taking the course.”
NATE also provides a low-GWP refrigerants study guide to help technicians prepare for the transition and for the certification exam. By offering comprehensive certification and continuing education resources, NATE empowers technicians to become proficient and confident in working with A2Ls, ensuring they are well-equipped for the challenges ahead.
Lanier says the transition to A2L refrigerants represents not only a change in technology but also an opportunity for growth in the HVACR industry. “By embracing these new refrigerants and prioritizing safety and efficiency, we are helping lead the way toward a more sustainable future.”
AUER STEEL & HEATING SUPPLY
Auer Steel & Heating Supply Co., Milwaukee, Wisconsin, a full-service distributor of indoor comfort products, is doing its part to train and educate technicians by incorporating information about A2L refrigerants into its training programs.
Whether it’s via in-person training, virtual classes, scheduled webinars, or one-on-one conversations with technicians, the company includes information about A2L refrigerants on a regular basis. “We bring it up every chance we get,” says Mike Breen, senior manager of technical support, training, and warranty. “It can be as simple
as asking, ‘Are you ready for the upcoming A2L changes?’ Even though there’s a lot of information out there, many questions remain. It’s crucial for everyone to understand these changes and what they need to do. We’re doing everything we can to share that information.”
To that end, Auer Steel & Heating Supply Co. has updated its training materials to address the A2L refrigerants transition. “We put together a recommended tool list, which includes all the tools we offer that are A2L-compliant,” Breen says. “We also have an FAQ on the most common questions we receive. Those documents are available at our inside sales counters and at training classes. We have incorporated A2L into our tech tips, our best practices on ‘how to work’ in the field. For example, a simple tech tip on ‘how to evacuate an air-conditioning system’ is now just the A2L required process.”
Many of the required processes for the new A2L refrigerants were recommendations and best practices in the past, Breen adds. “We help get technicians ready in the field by informing them that a pressure test, triple evacuation, and double evacuation are now requirements, and asking them to start practicing now. Many technicians were afraid of those processes because they thought a triple evacuation meant it was going to take three times as long. They didn’t realize that it can actually reduce time on the job. So, we show them a step-by-step process to speed up their work and inform them that they can save a lot of time by practicing and implementing these changes now.”
One big challenge that Auer Steel & Heating Supply Co. has encountered during this initiative is getting the right tools into the hands of technicians. “They’ve watched the webinars, listened to the podcasts, and seen the demonstrations—using core removal tools, oversized hoses, and all the other best practices for evacuation, pressure testing, and prepping a system for a long, leak-free life. But they struggle because some tools let them down,” Breen says. “When that happens, some technicians fall back on the unsuccessful practices of the past, like skipping the pressure test or just letting the pump run for a set amount of time. There are many true craftsmen out there who want to do it right, but eliminating this friction point has been a major focus for us. We focus on building back the trust in the processes and the tools.”
“WE DO OUR BEST TO EDUCATE THEM ABOUT SAFETY PRACTICES DURING INSTALLATION AND REPAIR OF THE A2L EQUIPMENT AND THE FACT THAT R-454B DOES NOT CONTAIN PROPANE...WE’VE CONTACTED LOCAL TECHNICAL COLLEGES AND USED THEIR SPACE TO SEAT ALL OF OUR PARTICIPANTS.”
– Kevin Livingston, technical service manager, Mingledorff’s
Breen says that Auer Steel & Heating Supply Co. stays informed on the latest developments and changes related to A2L refrigerants by taking part in webinars conducted by its manufacturer partners. The company also uses the ASKA2L app, developed by Heating, Air-conditioning & Refrigeration Distributors International and software creator Distro. ASKA2L is an interactive chat that employs artificial intelligence to find accurate, real-time guidance on the A2L transition. Its answers take into account information such as location, product category, and recent legislation.
MINGLEDORFF’S
Mingledorff’s, a Macon, Georgia-based distributor of HVACR equipment, parts, and supplies, has taken A2L information from Carrier programs, live presentations, conferences, and PowerPoint presentations and included that information in its fall and spring updates. “Carrier/ Bryant has created many A2L programs that our Mingledorff’s customers, dealers, and employees can view on our partners’ websites,” says Kevin Livingston, technical service manager. All product literature is located on this website.
Also, Mingledorff’s technical service managers have created a website (heatcool.com) that features information on A2L equipment, government regulations and rule changes, as well as troubleshooting hints on its
equipment. “We offer EPA 608 training and certification monthly and weekly for new technicians to learn about A2Ls in the EPA 608 review class,” Livingston says. “We also offer an A2L certification class for our dealers, so they can learn more about the A2Ls. We offer our classes online and live with Zoom opportunities.”
As for challenges, many dealers and technicians think propane is one of the gases in R-454B, which is not true, Livingston adds. R-454B is a blend of R-32, a hydrofluorocarbon (HFC), and R-1234yf, a hydrofluoroolefin (HFO). It will gradually replace R-410A. “We do our best to educate them about safety practices during installation and repair of the A2L equipment and the fact that R-454B does not contain propane. In addition, because our fall and spring updates have been so popular, we’ve contacted local technical colleges and used their space to seat all of our participants.”
Mingledorff’s is collaborating with equipment manufacturers and stakeholders to provide comprehensive A2L refrigerants training as well. “We invite our tool and equipment suppliers to attend our meetings and bring the A2L tools they offer for our dealers and customers to view, touch, and see—and to purchase if needed,” Livingston says. “Many of the current tools will work with the A2L equipment. Some of the obvious changes, such as left-handed threads on the R-454B refrigerant containers, also are exhibited at these meetings.”
CARDINAL HEATING
Cardinal Heating, Cooling, Plumbing & Electric, Sun Prairie, Wisconsin, also is updating its training curriculum to include the handling and safety protocols associated with A2L refrigerants. This includes both theoretical knowledge and practical hands-on training to ensure that technicians are well-prepared. Also, the company is collaborating with industry experts and manufacturers to provide its technicians with the latest information and best practices.
“Adding to the curriculum, we incorporated Interplay Learning and supplier training to keep our technicians up-to-date with the recent changes,” says Luke Wrona,
Photo courtesy of MINGLEDORFF’S
“I RECOMMEND THAT [TECHNICIANS] TAKE THE NATE A2L TRAINING. IT HELPS TECHNICIANS FEEL CONFIDENT ON WHAT THEY ARE WORKING ON. NOT ONLY DO THEY GAIN KNOWLEDGE ABOUT THE MATERIAL, BUT THE CERTIFICATION SHOWS THEY ARE STAYING ON TOP OF THE INDUSTRY CHANGES.”
– Luke Wrona, training coach, Cardinal Heating
training coach. Interplay Learning offers immersive training solutions for the skilled trades. Its platform enables rapid up-skilling and empowers new technicians to be job-ready within weeks.
NATE partnered with Interplay Learning to create a Low-GWP course for the NATE Training Academy. This course covers essential topics such as understanding and identifying refrigerants by their GWP, as well as best practices for installation and service. Through immersive, interactive online modules, technicians can engage in “field-like” 3D and VR simulations, videos, and knowledge checks that make complex information easier to grasp. By completing the Low-GWP course, NATE-certified technicians can also earn Continuing Education Hours (CEH).
Cardinal Heating also has built strong relationships within the industry and is able to touch base with vendors, manufacturers, and other technical trainers to learn about new products or product updates. “We make sure our tools and equipment are up-to-date and that our technicians take the necessary precautions while handling them,” Wrona says. “There were many misconceptions early on. It was rumored that the new refrigerant was highly flammable, and this made technicians feel uncomfortable.”
As for industry partnerships, an expert from Johnstone Supply provided training for Cardinal on A2L and the refrigerant detection sensor that will be used on equipment. “Our supplier and manufacturer representatives do a great job of teaching us what we need to know so that our technicians are prepared out in the field.”
Wrona says that working with partners such as NATE gives technicians a better understanding of A2Ls. “I recommend that they take the NATE A2L training. It helps technicians feel confident on what they are working on. Not only do they gain knowledge about the material, but the certification shows they are staying on top of the industry changes.”
Looking ahead, Auer Steel plans to continue updating its training programs as new refrigerants and technol -
ogies emerge. “We utilize video and hands-on as much as possible in our training classes,” Breen says. “Most technicians learn by doing, so we want to equip them with tools to help them. In our training labs, we are slowly changing over the equipment to the new A2L refrigerants and using that as an opportunity to train on it, doing it in front of an audience and not just behind the scenes. It’s a great way for us to learn together.” l
Neal Lorenzi is a contributor to the NATE Magazine.
Diverse Organizations Offer NATE Training
CHOOSE FROM A VARIETY OF PROGRAMS TO EARN YOUR NATE CERTIFICATION, INCLUDING THOSE OFFERED BY THE MILITARY AND COLLEGES THAT SPECIALIZE IN HVACR TRAINING.
No question, there are numerous training opportunities available for those who want to be NATE-certified. Prospective candidates can choose from a variety of organizations that offer NATE training/ certification. In this article, we explore training options from two providers, the Interactive College of Technology (ICT) and the Trane Trade Warriors program.
INTERACTIVE COLLEGE OF TECHNOLOGY
ICT started presenting HVACR classes to its students over 40 years ago and began offering them the opportunity to test to earn NATE certification in August 2010. In each NATE preparation course, the NATE exam is the final exam.
The college offers HVACR classes at its campuses in Georgia, Kentucky, and Texas; about 300 students are currently enrolled in its HVAC and HVACR courses, both of which are designed to give students hands-on training in these areas of discipline:
• Gas, Electric, and Heat Pump Heating Systems
• HVAC Controls and Systems
• Principles of Electrical Circuits
• HVACR Computer Fundamentals
• Low Voltage Controls and Thermostats
• Customer Service and Safety
• Refrigeration Management and EPA Certification Upon completing either of the programs, students are eligible to take exams for EPA and NATE certifications.
ICT uses a variety of instructional materials in the classroom including textbooks, lab simulators, actual lab equipment, and study guides. The latter includes NATE study guides.
Eugene Harrison, ICT HVAC department chair with over 35 years of experience in the industry, shares his observations here on integrating NATE tests and certification into the school’s curriculum.
“ICT wanted to provide graduates with an industry certification that was recognizable to employers and would allow the graduates to compete in employment,” explains Harrison. “Also, we wanted to make sure our program met the highest standards in the industry.”
Harrison notes that direct feedback from students demonstrates the respect that the HVACR industry has for holders of NATE credentials. “Students feel that they
BY MICHAEL
“ICT WANTED TO PROVIDE GRADUATES WITH AN INDUSTRY CERTIFICATION THAT WAS RECOGNIZABLE TO EMPLOYERS AND WOULD ALLOW THE GRADUATES TO COMPETE IN EMPLOYMENT. ALSO, WE WANTED TO MAKE SURE OUR PROGRAM MET THE HIGHEST STANDARDS IN THE INDUSTRY.”
– Eugene Harrison, ICT HVAC department chair
have an edge on the non-NATE applicants because they feel knowledgeable on gas and heat pumps. The exams prepare the student for real-life service situations. Students feel ‘job-ready.’”
In addition, Harrison believes that ICT graduates who hold NATE credentials have an important career advantage over non-NATE-certified prospects in the hiring process. “The NATE certification demonstrates to employers that the student is knowledgeable with the technical skills in the field,” he says, “and that the student took an additional step to obtain that NATE certification.”
Harrison observes that the school’s HVACR program enrollment covers quite a few career levels and statuses. “Over the program’s 40+ years, we have seen a variety of students enter the program, including veterans, F-1 Visa students, unemployed, underemployed, highly educated, and career shifts/changes. The NATE certification meets all the objectives of these various students.”
And that diverse student population faces numerous challenges. The school offers tools to help enrollees overcome these challenges: “ICT serves many non-traditional, adult students. These students balance family, current job demands, and studying. ICT provides flexible scheduling with day and night classes and a plethora of instructional materials to supplement the in-class training,” says Harrison.
He believes more of the school’s students, as well as hiring personnel, are showing interest in industry certifications like NATE. “Students and employers are shifting to ‘micro-credentials’ (such as NATE certifications) rather than four-year degrees,” he notes.
ICT staffers present the complete picture of the college’s HVACR academic programs to prospective students. “Admissions associates promote the benefits of NATE as being ‘job-ready,’ but also, they explain that our HVAC program meets the highest standards in the industry,” Harrison says.
He adds that the HVACR industry has evolved a lot in recent years and lists the following as significant developments and advancements:
• A lot of attention is being paid to more advanced commercial refrigeration, controls, and building automation.
• Solar and renewable energy continues to demonstrate staying power and leadership in the industry.
• Residential systems are more complex today, with more computer-driven operation systems, including variable-flow compressors and motors.
• Internet of Things (IoT) devices, such as thermostats, are playing a bigger role in the industry.
• Micro-credentials (including NATE certifications) continue to lead the way.
Harrison offers the following advice to other institutions that are looking to incorporate NATE certification into their HVACR training programs: “Understand that NATE is a high standard and the institutions’ commitment to it must be full-bore; otherwise, the students will lose faith in the program if they do not pass NATE certifications and therefore will not benefit.”
TRANE TRADE WARRIORS PROGRAM
Another example of the variety of training opportunities available for those who want to hold NATE credentials is the Trade Warriors program from Trane . It is Trane’s eight-week training initiative that provides participating military service members with the necessary skills and certifications to receive job placement in the field and ease their transition to civilian life.
Before becoming Trane Certified Technicians through the Trade Warriors Program, participating students must pass the EPA (EPA 608) and NATE Ready-to-Work exams. These tests ensure the participants have the fundamental job knowledge and skills that accompany those important technician certifications. Students also receive hands-on preparation for their new careers; in the program, they log 1,000 hours toward their HVACR license.
The Trane offering is specifically designed to train technicians for the HVACR industry, says Crystal Hyman, director, dealer/contractor experience for Trane Technol-
ogies’ Residential HVAC Business. “Our program offers over 250 hours of hands-on HVAC training tailored for active-duty service members who are within six months of separating from the military, as well as for veterans from all service branches. The primary objective of the program is to prepare participants for employment as HVACR service technicians or service installers at Trane and American Standard dealerships.”
Even military personnel on tight budgets can jump-start their military or civilian careers with the Trade Warriors offering from Trane. The U.S. military awards promotion points for service members who earn their NATE certification. In addition, the U.S. Department of Veterans Affairs (VA) provides a licensing and certification benefit;
through this benefit, the VA is able to pay the licensing and certification fees for all eligible veterans.
Programs like Trane Trade Warriors emphasize certification at the entry level, says Anthony Spagnoli, director, testing and education at NATE. He believes this can help early-career technicians win in the HVACR workplace. “Earning the Ready-to-Work certification shows that technicians have a solid grasp of the terminology, tools, and safety standards needed to succeed in the field. Plus, gaining professional credentials helps technicians see the broader career path ahead, offering a clear sense of how they can grow and advance as a technician.”
“OUR PROGRAM OFFERS OVER 250 HOURS OF HANDS-ON HVAC TRAINING TAILORED FOR ACTIVEDUTY SERVICE MEMBERS WHO ARE WITHIN SIX MONTHS OF SEPARATING FROM THE MILITARY, AS WELL AS FOR VETERANS FROM ALL SERVICE BRANCHES.”
– Crystal Hyman, Trane Technologies’ Residential HVAC Business
Spagnoli adds that his organization assists technician training programs like the Trane offering in a variety of ways: “NATE supports HVACR training providers like Trane through our Recognized Training Provider (RTP) program. NATE allows HVACR organizations with established training programs to have their courses be NATE-recognized. Approved RTP courses align with industry standards and guarantee that technicians can receive continuing education hours (CEHs) that can apply towards their recertification hours for NATE certification. Additionally, technicians can find RTPs located near them using NATE’s online RTP locator, which allows them to search for training opportunities by zip code.”
The Trane initiative is helping to expand the HVACR workforce in the U.S., believes Don Gillis, senior technical trainer at The Chemours Company . His firm manufactures advanced performance materials and chemicals. “The Trane Trade Warriors program is helping fill a significant void in the HVACR industry for skilled technicians, and it is a great support for other training programs happening throughout the industry by companies such as Chemours. After just eight weeks, Trane Trade Warrior trainees graduate from the program highly employable and ready to go to work in the field.”
Gillis adds that the industry gives the Trane program high marks: “Contractors I’ve talked to who have hired technicians from the program are blown away by their knowledge and skill level at the start. Unlike graduates from some other programs, Trane Trade Warrior technicians typically require very little additional training by their employer and are pretty much ready for work. This can eliminate several extra steps between the time the technician is hired and being on the job, which saves the employer time and expense. Moreover, Trane Trade Warrior technicians are dedicated and eager to grow in their positions.”
Gillis believes the Trane Trade Warrior initiative casts a wide net among the military to recruit potential HVACR technician candidates: “The program is open to current veterans as well as active-duty service members within six months of separating from the service—supporting their transition to civilian life. It helps these individuals—many of whom have some level of mechanical experience—re-invent themselves for life outside the military. It also gives participants a way to develop a passion they may have started to tap into during their time in the service.”
The Chemours trainer believes the Trane Trade Warrior program has helped achieve increased NATE HVACR certification in the industry. “Through the Trade Warriors program, participants graduate with NATE Ready-toWork and EPA 608 credentials. All of this is like icing on the cake and adds to the credibility of the technicians as well as the contractors that hire them.”
Gillis adds that the program also supports the HVACR industry by helping fill a significant void in the workforce. “It doesn’t just provide technicians, it provides highly skilled technicians—many of whom are relatively young and in their prime—that are eager to work, to continue to grow their capabilities, and to increase their value to the contractor who hires them as well as our industry.”
Incorporating structured certification, like NATE, into technical training programs such as the Trane
BY MICHAEL
Trade Warriors will yield positive results well into the future, according to Trane’s Hyman. “These certifications provide employers with the assurance that graduates have met rigorous program requirements and are well-prepared to enter the workforce. Additionally, possessing such certifications enables graduates to take the next steps in their educational and professional journeys, facilitating continuous growth and advancement in their careers.”
Hyman urges other manufacturers and organizations to prioritize education and certification opportunities for their service technicians. “These initiatives are crucial in developing the next generation of skilled professionals in our industry. Investing in comprehensive training and recognized certifications enhances the competence and confidence of your technicians. It also helps ensure a higher standard of service and reliability for your customers. This commitment to education and certification will pay dividends in the long-term success and reputation of your organization.” l
Michael Keating is a contributor to the NATE Magazine.
ServiceTitan HVAC National Championships Bring Trades to the Forefront
The ServiceTitan HVAC National Championships put the HVACR trade and its practitioners in an unusual position—the spotlight. The competition, which is part of the Elite Trades Championship Series, features two divisions, pros and apprentices. For the third year, NATE provided the quiz questions for the first round of the HVACR competition, which took place online this past spring. The finals were held in September in West Palm Beach, Florida.
Scott Caron, the designer as well as the technical advisor and TV analyst for the competition, has a deep background in the trades with experience as an electrician, carpenter, construction supervisor, plumber and HVACR technician, as well as appearing on television in “Ask This Old House.” His goal when designing the ServiceTitan HVAC championship was to not only draw in a new generation of HVACR technicians but also to introduce the trade to people who perhaps would never have considered it before.
“We want to show the younger generation that the trades aren’t just for kids that don’t want to go to college, don’t have the grades to go to college, or don’t have the money to go to college,” Caron says. “Those were the
Scott Caron
barriers that I ran up against. I took a path of, ‘Well, I’m interested in the trades, I’m interested in electricity, I’m interested in heating and air conditioning. It’s all exciting to me. That’s what I’m going to do. And if I make good money, great.’
“But what I’ve learned,” he continues, “is that I’m able to have a great career. This competition is allowing me to share that with millions of viewers and to show them that it’s a cool thing to be involved with the trades...it’s actually a great career choice.”
Caron says that broadcasting the competition on TV is a strategic move because it reaches so many people and receives a lot of exposure on social media. “We’re able to reach out to millions of kids and prospective tradesmen and women and promote what we do and showcase [the competitors],” he says. “Hopefully one or two or five or 50 or 100 or 1,000 will get it, and they’ll be knocking on all the tradespeople’s doors looking for applications and job positions, which is what we need.”
NUTS AND BOLTS OF THE COMPETITION
Thousands of hopefuls take the online quiz that NATE provided as the first step in the HVACR competition. That number is whittled down to what Caron calls an elite 80 that are tested on their actual skills and use of tools and equipment. The number is then cut down to 20 finalists, who compete onsite in Florida for the televised portion.
“I designed the competition so finalists are able to really showcase their abilities and skills,” Caron says. They are evaluated by professionals ranging from teachers to inspectors to members of organizations like NATE that have a broad, diverse knowledge that they’re able to bring to the competition.
BY ELAINE YETZER
“BUT WHAT I’VE LEARNED IS THAT I’M ABLE TO HAVE A GREAT CAREER. THIS COMPETITION IS ALLOWING ME TO SHARE THAT WITH MILLIONS OF VIEWERS AND TO SHOW THEM THAT IT’S A COOL THING TO BE INVOLVED WITH THE TRADES... IT’S ACTUALLY A GREAT CAREER CHOICE.”
– Scott Caron
Judging is done in a rubric format, which gives the judges a scoring guide that assesses various expectations and components. The competitions showcase the skills and abilities participants acquired during their apprenticeship and tenure as licensed HVACR techs. Caron says, “If they can work harder and faster than they ever have before, under an enormous amount of pressure—dealing with television cameras and crowds, to the time clock ticking down from 90 minutes to zero, to working with new products or tools that they may have not previously used—if they can accomplish those goals, they’ll do well in the competition.”
WINNERS’ PERSPECTIVES
One competitor who has found great success at the ServiceTitan National Championships is Craig Childress, the lead worker in the plumbing shop at Boston University. He won first place in the professional division in both the HVACR and plumbing competitions in 2024 and 2023.
“Winning the competition opened many doors for me to experience trade shows and awards shows around the country,” says Childress, who is NATE-certified. “I was able to meet so many great people and companies that are doing amazing things to help grow the industry and support blue-collar workers.”
Patrick Boldt, second-place winner in the professional division, says that his win means everything to him. Boldt, who is NATE-certified, is an
HVACR technician at Smith-Boughan Mechanical in Lima, Ohio, focusing mostly on commercial industrial applications. “I couldn’t believe it,” says Boldt. “I didn’t think I would place second my first year in the professional division.”
Third place in the professional division was won by Curtis Harrington, a service technician at South Jersey Energy Service Plus in Hammonton, New Jersey, who says he was “surprised and shocked” by his win. It taught him a valuable lesson, though. “It means more than I initially thought. I didn’t think I would place, but I still did my best. That reinforces the fact that in my personal and professional life, when things seem out of reach, they are still possible.”
Cameron Raab, who works in residential HVACR service at Coffman and Company, a division of The Seer Group, Denver, took second place in the apprentice division. NATE-certified Raab says he never imagined he would get to the final round, let alone secure second place.
“My initial reaction was disbelief followed by pride,” says Raab. “I’m so proud to have gotten to the podium, and I couldn’t have done it without my support group. Personally, this accomplishment was only possible by having my family and friends by my side cheering me on. Professionally, it gave me a newfound respect and appreciation towards Coffman, Seer Group, and all my fellow coworkers. They are all truly the best of the best.”
NATE INFLUENCE
According to Childress, being NATEcertified was a key contributor in terms of his success in the competition.
“Having my NATE certification definitely helped prepare me for round one with the technical questions,” he says. “NATE’s standards for excellence are second to none. It’s an honor to say that I am NATE-certified, and it definitely helped prepare me for my career in the field as well as for these competitions.”
Raab agrees that his NATE training paid off, especially in round one.
“The questions felt so familiar. The amount of knowledge NATE has to offer through their program is crucial and priceless. I definitely felt like it gave me a leg up. Even then, I still hit a few tough moments in the finals. One of the hardest moments involved deciding which tool to use for the job.
With so many options, I wasn’t sure which would be the fastest and safest. I made the best decisions I could, and all that training through NATE and The Seer Group paid off.”
According to Boldt, his NATE certification helped by allowing him to know what the proper steps were for each task he had to accomplish.
ADVICE FOR ASPIRING TECHNICIANS
When it comes to those considering entering the HVACR industry or those already in HVACR who might be interested in the ServiceTitan HVAC National Championships, the winners had plenty of advice.
“To anyone wanting to get into the industry: Do it!” Raab says. “So many opportunities are available to you. Helping others every day and being surrounded by like-minded people
doesn’t get old. Just make sure to keep up with the fast pace of the evolving technologies. They’re changing every year.”
Childress agrees that the industry and the competition both require constant learning. “Once you feel comfortable with one area, continue to learn more about different aspects of your trade,” he says. “The industry has so many different areas of expertise and is forever changing. Even the tools are always improving. Staying on top of the technology is also extremely important.”
All it takes is just one step, according to Boldt. “You’ll never have an opportunity to win if you don’t try,” he says. “The first part of the competition is only a five-minute test. Think about how your life could change if you take that step.” l
Elaine Yetzer Simon is a contributor to the NATE Magazine.
