DIRECT-STORE DELIVERIES – 24/7/365
An American multinational quick-service restaurant (QSR) with diverse product requirements and over 550,000 annual deliveries required around-the-clock service to keep its supply chain moving. Maintaining a Fortune 500 status means aligning all departments, facilities, retail locations and distribution elements for continuous operational success.
CUSTOMER CHALLENGES
• The QSR managed all deliveries through a single facility
• Required an engineered network and route algorithm-supporting technology
SOLUTIONS
Receiving, warehousing, picking, distribution and 24/7/365 white glove service of fresh and fresh-baked goods, dairy, frozen goods and merchandise through:
• 130 tractors and ~150 multi-temperature refrigerated trailers
• 300+ drivers and 250+ warehouses
• 2,200+ store locations
RESULTS
• Electric Standby Fleet: In prechill/loading, trucks are connected to the building’s electric grid, saving fuel costs, reducing emissions and optimizing temperature for transit
• Meeting Goals: On-time, accurate and damage-free deliveries and cold chain compliant
• Custom Dispatch Tools: Customized metrics, reporting and comprehensive driver activity management
• Global Food Safety Initiative (GFSI): Earned IFS certification (International Feature Standard) at all food handling operations
• Engineering Support for Analysis/Re-design: Facility layout, product flow and cube calculation tool
• Productivity Improvements: Implemented voice-pick technology at seven of the operations and achieved 10% - 20% gains
• Activity-Based Pay and Productivity Incentives: Implemented and providing financial benefits