CRM & BI System & Services • Customer Service & Contact Centre Services BAGHEERA CONSULTING INC.
CVM MARKETING INC.
151 Ronan Ave. Toronto, ON M4N 2Y2 p: 416-953-3770 e: anne.claveau@bagheeraconsulting.ca Contact: Anne Claveau, President
402-1 St. Clair Ave. W. Toronto, ON M4V 1K6 p: 416-487-8200 www.cvmmkt.com
BIMM TORONTO
A-1331 Crestlawn Dr. Mississauga, ON L4W 2P9 p: 416-503-4492 e: mebooth@dmwms.com www.thinkdmw.com Contact: Michael E. Booth
300-36 Distillery Lane Toronto, ON M5A 3C4 p: 416-619-2432 f: 416-960-1480 e: mdaponte@bimm.com www.bimm.com Contact: Mike Da Ponte, President & CEO
BIZMETRICS INC.
p: 1-844-577-7654 e: ask@bizmetrics.ca www.bizmetrics.ca Contact: Stephan Orlob
CUSTOMERLINK MARKETING
4711 Yonge St., 10th Fl. Toronto, ON M2N 6K8 p: 416-221-5055 c: 416-605-9043 f: 416-777-7801 e: apaterson@customerlink-mis.com www.customerlink-mis.com Contact: Alec Paterson, Managing Director CustomerLink has helped advertisers and agencies develop profitable 1:1 communication throughout North America. A cross-trained senior staff of professionals deliver consistent double and triple digit results by focusing on deep and detailed pictures of behaviour, buying habits, media and regional variances. Mixed print and digital program increases of 50% to 200% enable clients to plan integrated campaigns with or without broadcast with predictable results. Supporting databases are “single silo,” spatial and capable of managing any communication accurately and efficiently. Select results, private and public sector: • Offer Redemption up 200% in promotion • Media Revenue per Ad Dollar up - 25 to 50% • Supply chain cost decreased by 5 to 20% • YOY same store sales increases of 5-20% CustomerLink at www.customerlink-mis. com: Marketing consulting & strategic planning, customer profiling & database management, market & location analysis, media planning & buying.
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DMW & ASSOCIATES
KANTAR MEDIA
11 Madison Ave., 12th Fl. New York, NY 10010 p: 212-991-6000 www.kantarmedia.com
KINETIX MEDIA
5489 Byrne Rd. Burnaby, BC p: 604-629-5250 e: sales@kinetixmedia.com kinetixdigital.ca Contact: Paula Skaper
ANSWERPLUS INC.
10 Canmotor Ave. Toronto, ON M8Z 4E5 p: 416-503-8888 f: 416-503-4499 e: dlloyd@answerplus.ca www.answerplus.ca Contact: Dana Lloyd, VP Sales & Mktg
AXIS INTEGRATED
A-1331 Crestlawn Dr. Mississauga, ON L4W 2P9 p: 416-503-3210 e: mebooth@axis-dbm.com www.axisintegrated.ca Contact: Mike Booth
BLUE OCEAN CONTACT CENTRES
400-7051 Bayers Rd. Halifax, NS B3L 4V2 p: 902-722-3300 e: aobrien@blueocean.ca www.blueocean.ca Contact: Andrew O’Brien, President & COO
SALESBOOM INC.
202-1545 Birmingham St. Halifax, NS B3J 2J6 p: 1-855-229-2043 f: 902-446-4850 e: info@salesboom.com www.salesboom.com
SAS
280 King St. E. Toronto, ON p: 416-363-4424 www.sas.com/canada Contact: Suzanne Sprajcar
Customer Service & Contact Centre Services 3C LOGIC
470-9201 Corporate Blvd. Rockville, MD 20850 p: 1-800-950-8656 www.3clogic.com
ADVANTAGE COMMUNICATIONS INC.
265 Brackley Point Rd. Charlottetown, PE C1E 2A3 p: 902-296-4022 e: kmacphee@advantagecall.com Contact: Kent MacPhee, President & CEO
CDS GLOBAL
2930 14th Ave. Markham, ON L3R 5Z8 p: 905-946-0400 f: 905-946-0410 www.cdsglobal.ca Contact: Patrick Durbano, Vice-President, Business Development e: pdurbano@cdsglobal.ca c: 416-407-2422 CDS Global is the leading provider of end-to-end business process outsourcing solutions to the world’s leading publishers, direct marketing firms, financial institutions, nonprofits, municipalities, utilities and product manufacturers. With more than 40 years of experience, we manage 182 million consumers for more than 1,000 brands across the globe. Connect with your consumers, donors and subscribers by creating meaningful and seamless interactions. From order management and payment processing to customer service and data analysis, we streamline your business and keep customers engaged and satisfied. We become your back office, giving you the insight and opportunity to develop great ideas that keep you growing. You handle the big picture, and we handle the rest – simplifying and streamlining your operations to help you keep focus on DM Industry Guide 2016
Direct Marketing