ISSUE 10 2019 Take a look…
2 Committed
to running a punctual train service
6 No more
rushing for the last train home
“ Amazing” new trains now in passenger service Have you been on one of our brand-new trains which are now in passenger service on some of our regional routes? The first train went into service at the end of July on the Norwich to Great Yarmouth and Norwich to Lowestoft routes – and we’re pleased to say that customers loved it. We’re also running a new train on the Norwich-Cambridge line too. “Amazing”, “fancy”, “sleek and modern”, “quiet”, “luxurious”, “comfortable” are some of the descriptions from the first customers on board.
one of whom, Dominic Lund-Conlon, also carried out final accessibility testing before the new train went into passenger service.
Our brand-new four-carriage bi-mode trains, built by Swiss manufacturer, Stadler, were the first to go into passenger service, replacing some of our old diesel trains. The bi-mode trains can operate using either diesel or electricity. Customers welcomed the USB and plug points, air conditioning, better passenger information screens, fast wi-fi and comfortable seats.
UK manufacturer, Bombardier, is making 111 electric trains for us, to be used on commuter routes into London Liverpool Street from Essex, Cambridgeshire, Hertfordshire and Suffolk. High speed testing has started on our Bombardier trains and the first is expected in service at the end of this year.
Customers using wheelchairs were particularly pleased with the retractable step at every door, which bridges the gap between the train and the platform, making it more accessible not only for wheelchairs, but also for people with buggies, luggage or mobility issues. The train’s accessibility features were designed using valuable feedback from access and inclusion specialists,
You said
We did
Over the coming months, more Stadler trains will go into service across the network, as we replace all of our existing trains with brand new longer trains with more seats.
Watch our video to find out what customers’ reactions to the first new train in service on YouTube.
Find out more here: greateranglia.co.uk/new-era greateranglia.co.uk/bombardier
Clearing away old bikes Cycles were being abandoned in Cambridge cycle point, meaning there was less space for the thousands of customers who use it every day. We’ve worked with our cleaning contractor, Carlisle, to clear abandoned cycles from the station and create more space for those who wish to use it.