Dear Loyal Client,
As the year comes to a close, I want to take a moment to personally thank you for being such an integral part of our journey. Your continued trust and loyalty have been the cornerstone of our success, and it has been an honor to collaborate with you on your creative and printing needs. Your support means everything to us, and we deeply value the relationships we’ve built over the years.
Looking ahead to 2025, I’m thrilled to announce some important updates that will allow us to serve you better than ever before. These changes reflect our commitment to delivering faster turnaround times, greater e ciency, and more innovative solutions to meet your needs. From streamlined production processes to enhanced creative o erings, our focus is on ensuring that we can exceed your expectations at every step.
Here’s what to expect:
E ective January 1, 2025, we will be implementing these updates to elevate your experience with us. Our production capabilities are being refined to enhance speed and precision, helping us deliver your projects faster. We’re also expanding our creative services to give you access to more tailored solutions that align with your goals.
These updates are not just about growing our business; they are about strengthening our partnership with you. Every change we’re making is designed to help us support your vision more e ectively, with the care and quality you deserve.
We understand that any adjustment can raise questions, so please know that we are here to provide clarity and support. If there are additional updates needed in the future, we promise to communicate them clearly and well in advance. Transparency and collaboration are at the heart of everything we do.
Thank you for trusting us with your projects, ideas, and goals. We are excited about what the future holds and are committed to helping you bring your creative visions to life. Here’s to an exciting year ahead filled with new possibilities and continued success.
With gratitude and anticipation,
Siobhan J. Hardy
Owner
DLG Print and Design
PROJECT REQUESTS
SCHEDULE — Most orders are processed and ready in a timely manner when the schedule is followed below. However, the turn around time depends on the following
• How quickly and accurately all information is submitted.
• How soon the order is proofed and approved. If you waive the proofing process you are authorizing to print without any further feedback. However, we will not be responsible for any errors. Otherwise, with NO EXCEPTIONS, all graphics must be PROOFREAD AND APPROVED before printing.
Standard Projects (e.g., standard printing): Proof within 1-2 business days, pickup in 2 days. Complex Projects (e.g., custom designs): Please call to discuss specific needs and date needed in hand.
STANDARD PROJECTS
REQUEST SUBMISSION DAY
Friday - Monday 3:00 p.m.
Tuesday 3:00 p.m.
Wednesday 3:00 p.m.
TENTATIVE
PROOF DELIVERY DAY PICKUP DAY
Tuesday-Wednesday
Wednesday-Thursday
Thursday-Friday
Wednesday-Thursday
Thursday-Friday
Friday or Tuesday
Thursday Noon Friday or Monday Tuesday
COMPLEX PROJECTS
Please give us a call or send us an email to discuss the timelines for your complex projects. Complex design projects involve unique or intricate design elements that require additional time, customization, or collaboration. These may include multi-layered graphics, custom artwork, interactive features, or larger-scale installations."
TIPS ON REQUESTING GRAPHIC SERVICES AND PROOFING
Provide all design information (to include type of event, color scheme, theme/mood of event, inspiration photos of what your looking for, etc.). We understand color accuracy is important. Our team works to minimize variations, but due to di erences in materials and equipment, slight variations are a natural part of the process. Please note that slight color variations may occur between your screen, proof, and final printed product.
PROOFING: Please remember you ONLY get THREE (3) PROOF UPDATES before charges incur at a rate of $16 per additional proof. (This also may take longer to process and new delivery date may be scheduled).
MARKETING
We will strictly use personal information to provide DLG Print and Design services and products to you. We also reserve the right to use all created graphic desings, photos of graphics, ect. to improve our marketing and promotional e orts, whether it’s through our website or social media sites. Social media sites, may include Facebook, Instagram, TikTok, etc. to analyze website usage, to improve our website and service o ers, and to customize our website .
PAYMENT POLICY
To maintain e ciency and continue o ering the best possible experience, we have made updates to our payment policy, e ective January 1, 2025. All invoices for orders are now due before or at the time of pickup. Orders will not be released without full payment unless prior arrangements have been made.
For clients on a monthly invoicing plan, payments will be due by the 15th of the following month. Late payments may incur a fee of 5% and repeated late payments could result in suspension of invoicing privileges.
This policy allows us to maintain and exceed the level of quality service you’ve come to expect from us.
PAYMENT METHODS
For our clients convience we have setup convient payment options via our invoicing system. Payments can be made via the invoice you receive by email. Simply follow the secure link provided in the invoice to complete your payment using a credit or debit card.
We accept the following payment methods in o ce: Cash, Credit Card, and Cashier Checks only.
GRAPHICS ORDERING PROCEDURE
To make project ordering more seemless and organized, we have created a Graphics Ordering Form for your convience. This will be the only method used for project ordering. After completing the form, you will recieve verification of the order for your records and should receive communication from us in less than 24 hours or the next business day.
Please click link for order form and feel free to copy and save this link on your computer for easy access.
https://forms.gle/MsiHozehmoQNk6pr5 (Click link above)
PRICE ADJUSTMENT NOTICE
We value your trust and commitment to our services. To continue providing the high-quality products and service you expect, we will be making a small adjustment to our pricing e ective January 1, 2025.
This change reflects the rising costs of materials and operations, as well as our dedication to maintaining our standards. We’re confident this step allows us to serve you even better, with faster turnaround times and better attention to detail.
We appreciate your understanding and loyalty. If you have any questions about our new pricing structure or would like to discuss quotes for upcoming projects, please don’t hesitate to reach out.
These are a few popular items that are most o ent requested listed below. If there is anything that you order often that is not on the list or item(s) you would like pricing on, please reach out to us and will be happy to share that information with you.
RUSH FEE
We know at times there maybe cause for a last minute rush order. As long as our production schedule can handle the request we will work dilligently to complete your order with the addition of a Rush Fee of 30-50% of the total order amount.
Rush Order Priority: Loyal customers will have access to expedited services at a reduced rush fee of 10% o .
DELIVERY FEE POLICY
To continue o ering dependable delivery services, we are introducing a delivery fee e ective January 1, 2025. A delivery fee of $20-50 per delivery (based on location and items) within the Tri-City areas (Columbus, Ft. Moore, Phenix City). All orders over $500 (before tax) will qualify for free delivery service. We also o er out of town delivery as well which will be priced on a per project basis.
If it’s more convenient, clients are always welcome to pick up their orders at no additional charge from our shop located at 715 9th Avenue, Ste. H, Columbus, GA 31901.
This adjustment reflects increased transportation and operational costs, ensuring we can maintain the level of service you trust and value. We appreciate your understanding and support as we make this necessary change. If you have any questions or would like to discuss your delivery options, please don’t hesitate to reach out.
Introducing our new “LOYALTY BENEFITS PROGRAM”
We value your continued support and trust in our services. As a token of our appreciation, we’ve designed a Loyalty Benefits Program tailored to reward our loyal customers. Eligibility is determined by your spending amount within the previous calendar year (2024). Below is a brief overview of the exclusive perks that will be available to you as a member of our loyalty program.
• Exclusive Discounts
• Tier 1 and Tier 2 discount for customers
• Priority Services
• Reduced rush fees for expedited orders
• Early access to promotions and new services.
• Annual Appreciation Gift
• AND MORE!
More detailed information will be coming to you in January. We will be evaluating your current support to identify your tier for the new program. Be on the look out!
THANK YOU AGAIN FOR CHOOSING DLG PRINT AND DESIGN!
Where your ideas, are our in iration!