IMEX America 2025 is shaping up to be the biggest edition yet.
More than 3,500 companies are exhibiting. That makes week’s edition the largest IMEX America to date by exhibitor floor space, organizers announced on October 2.
In addition to domestic exhibitors, representatives from Canada, Africa, Asia Pacific, Europe, Latin America and the Middle East will be in Las Vegas. IMEX said all the major hotel groups and technology specialists will be on the show floor.
IMEX noted many exhibitors are unveiling immersive activations across the show floor and beyond. These include a “mind-bending mirror box” by Toronto live harp melodies from Ireland, an F1 simulator by Maui Jim and custom hat making experience by Scottsdale.
“The investment and innovation we’re seeing from exhibitors is a clear
and welcome sign of strong momentum across the sector,” said Carina Bauer, CEO of IMEX. “From expanded booths to immersive activations and headline-making launches, next week’s show floor will put the full spectrum of the global events industry on display in glorious color, and with a friendly get-down-to-business attitude. It represents a much needed and powerful moment for all our attendees to learn, do business, connect, be inspired, and understand what’s coming up in 2026.”
The show floor number is the latest indication of elevated demand for IMEX America. In late August, hosted buyer registrations were pacing 25% ahead compared to the same time last year. Driving the momentum was demand from the United States, Europe, Asia Pacific, South and Central America. Canadian registrations were tracking the same as last year. Updated numbers were not available.
Liz Brand, IMEX Head of Hosted Buyer Relationship Management, said: “There’s a real buzz building around this year’s show, and in ways that have surprised us given the wider economic picture. Our newly enhanced customer service support means we’ve been able to begin conversations with buyers earlier to build their ‘IMEXperience’. Essentially, it’s about helping them make the most of their time at IMEX America and connect to the people, products and partnerships that really hit the mark for their business needs.”
Stats from IMEX 2024 include 15,800 total participants, 85,000 meetings and 4,350 hosted buyers from 75 countries.
Smart Monday is October 6, followed by IMEX America, Oct. 7–9 at the Mandalay Bay Convention Center in Las Vegas.
Find more information at imexamerica.com
Carina Bauer, CEO, IMEX Group, with Ray Bloom, Chairman and Founder, IMEX Group. IMEX America is October 7–9 at the Mandalay Bay Convention Center in Las Vegas. It is preceded by Smart Monday, powered by MPI on October 6.
Celebrating JEFF HEWITT’S CAREER
& RETIREMENT
40 YEARS IN HOSPITALITY
15 YEARS LEADING VISIT
SAVANNAH
315K+ Room Nights Secured
•
Doubled Hotel Inventory & Convention Center Space
•
Mentor. Leader. Industry Friend.
Thank you, Jeff — for opening doors, building connections, and leaving a legacy that lasts.
Honoring Jeff Hewitt on his retirement, December 31, 2025.
HOTS Out of Pocket Collection… A woman in California is the owner of the world’s largest collection of Polly Pockets, a children’s toy featuring a tiny girl named Polly who lives in a tiny fantasy world, UPI reports. YouTuber Kerchie even made a Guinness World Record with her collection of 534 Polly Pocket dolls and playsets. The record-holder and content creator told Guinness she had originally gotten rid of the tiny plastic dolls when she outgrew them, but when a wave of nostalgia hit her a decade later, she began collecting Polly Pocket toys in 2019. “I just turned 30 that year, so I was feeling very nostalgic, thinking about my childhood, all the fun toys I used to have...and one toy that was in the back of my mind was Polly Pockets,” Kerchie told Guinness World Records. The Youtuber said she intends
USAE
Publisher & Executive Editor 1982 – 2021 Anne Daly Heller
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HOTS HOTS
to continue to grow her collection because they bring her so much joy. “Something about them just makes me so happy, like no other toy has. I also had Barbies, I had doll houses, of course, video games, while growing up, but something about Polly Pocket is just so special and I think it’s because she’s tiny and she lives in her own world, like I do,” she said. HOTS is very aware of the irony of such a huge collection of tiny dolls.
HOTS Goat Gardeners… Ahead of the northern hemisphere’s snowy ski season, a troupe of goats have been
doing their darndest to mow—that’s right: “mow”—overgrown vegetation at Jay Peak Resort in Jay, Vermont, the Associated Press reports. Dozens of the barnyard animals have been eating sections of unwanted weeds and overgrown vegetation. According to AP, they’re expected to clear 25 acres of the resort’s 300 during a five-week assignment in this adorable and environmentally conscious experiment. According to Andy Stenger, Director of Mountain and Base Area Operations for the resort, the goats have been putting in some stellar work as the resort
attempts to decrease its dependency on gas-powered mechanical mowers. “This year has proven that it can be done and be done successfully,” Stenger told AP. “They’re great employees. They take a lot of lunch breaks, but that’s kind of the idea.” To keep the goats on track, every member of the herd wears a special collar that emits a noise and a mild shock if they come too close to a boundary on the property outlined by an invisible fence, keeping them on task. This is one adorable and effective landscape management solution in HOTS eyes.
Los Angeles Convention Center Breaks Ground on Expansion Report Issued Showing 2025
By Jonathan Trager
A groundbreaking ceremony took place on October 1 for the $2.6 billion expansion and modernization of the Los Angeles Convention Center.
Los Angeles Mayor Karen Bass, other public officials, and project developers were on hand to celebrate the official start of the project. The expansion is expected to add 190,000 square feet of new exhibit space connecting the existing South and West halls and a 98,000-square-foot rooftop ballroom.
“The expansion of the L.A. Convention Center is critical to our effort to revitalize the Downtown area, create new economic opportunities and send a message to the world that L.A. is ready to compete and win on the global stage,” Bass said.
The facility will remain open throughout construction, which is expected to be mostly completed in spring 2028, just before the city is set to host the Summer Olympics. Final completion is slated for spring 2029.
The groundbreaking took place just after Visit California issued a report last week showing Southern Califor-
Over
By Todd McElwee
Tourism Decline
nia tourism has considerably dipped in 2025. In Los Angeles, multiple problems have been blamed for the downturn, including January wildfires, June immigration raids, and President Trump’s tariff threats, according to the Los Angeles Times
International visitation has seen a drop of 8% over the summer—more than 170,000 fewer global tourists than last year—with visitation from
90% of
Canada specifically plummeting by more than 30% over that same period.
Earlier this year, Visit California projected that 2025 will see a 9% decline in international tourism in 2025, CBS News reported, attributing that decline to “weakening consumer sentiment, limited airlift from key global markets, and a strong U.S. dollar that make travel more expensive for visitors from other countries.”
Consumers Sharing Candy on Halloween, Survey Shows
As the National Confectioners Association (NCA) said, “spooky season is back.” And this October, 94% of consumers will share chocolate and candy with friends and family for Halloween, a new NCA survey has found.
Sales of Halloween chocolate and candy reached $7.4 billion in 2024.
“Chocolate and candy are at the heart of the Halloween season,” said John Downs, President & CEO, NCA. “Encompassing a unique blend of tradition, innovation, nostalgia, and fun,
Americans are eager to enjoy every minute of this special time of year— which also makes it a standout retail moment. Whether they are handing out their favorite treats to trick-ortreaters, decorating the house, or attending a party, people count on chocolate and candy to complete their Halloween celebrations and make it a holiday unlike any other.”
NCA said 89% of people prefer chocolate and candy in seasonal shapes, colors, and flavors.
A quarter say they will purchase chocolate and candy before Octo -
ber begins.
The survey also noted candy corn is the “quintessential” Halloween treat, but consumers are split on the “correct” way it should be eaten—58% enjoy candy corn in one piece, 28% start with a bite at the narrow white end and 15% begin at the wider yellow end.
NCA’s Halloween Survey was conducted in August 2025 using a self-administered online questionnaire. The organization said the sample of 1,000 individuals mirrors the U.S. population in terms of key demographics, including age, income, ethnicity, and region.
A groundbreaking for the Los Angeles Convention Center expansion project was held on October 1. Left to right: Kimberly Weedmark, Los Angeles Convention Center; Javier Cano, The Ritz-Carlton, Los Angeles & JW Marriott Los Angeles at L.A. LIVE; Mario Thompson, Los Angeles Tourism & Convention Board; Adam Burke, Los Angeles Tourism & Convention Board; Steve Choe, Moxy + AC Hotel Downtown Los Angeles; Doane Liu, Los Angeles City Tourism Department; Jackie Filla, Hotel Association of Los Angeles; Kara Barlett, The Hoxton Los Angeles; Nolan A. Marshall III, The Social District; Patti MacJennett, Los Angeles Tourism & Convention Board; and Christina Oh, Los Angeles City Tourism Department.
By Todd McElwee
MPI Supplying Education at IMEX America
MPI is once again at the center of IMEX America’s education.
Smart Monday, powered by MPI leads off the learning lineup with the association providing keynote speakers, certifications and a research initiative during the show. Taking place on October 6, Smart Monday will be followed by IMEX America, October 7–9 at the Mandalay Bay Convention Center in Las Vegas.
“For more than two decades, MPI and IMEX have partnered to deliver world-
class education, thought leadership, and connection opportunities that elevate our industry,” said Paul Van Deventer, President & CEO, MPI. “Our role at IMEX America reflects our shared commitment to empowering meeting and event professionals with the tools, knowledge, and inspiration they need to thrive in a rapidly evolving landscape. Together, we continue to shape IMEX America into not only a marketplace for business, but a true hub for innovation, collaboration, and community.”
A trio of keynote speakers are on the agenda. In The Untapped Value
Personalized Service POWERFUL RESULTS
of Human Connection, Rob Lawless will share how intentional connections foster inclusion, innovation, and stronger organizational cultures.
Dr. Chika Stacy Oriuwa is a physician, poet, and advocate. She’ll explores the neuroscience of wellness and burnout and offer strategies for creating mentally healthy spaces in Workplace Wellness that’s Smart for Business
Elliot Eisenberg is an economist who holds a Ph.D. Navigating the Complexities of Macroeconomics for Business Success will delve into infla-
tion, labor, and consumer sentiment, empowering leaders to make informed business decisions.
“Our long-standing partnership with MPI is one of the cornerstones of IMEX America’s success. Together, we deliver a high-level education program, bringing in world class speakers who not only inspire, but equip our industry with the insights and strategies needed to thrive,” said Carina Bauer, CEO of IMEX Group. “The strength of this collaboration ensures IMEX America remains a must-attend event where business, innovation, and professional growth come together.”
During Smart Monday, MPI will offer complimentary education sessions rooted in IMEX’s talking point Impact 2.0 , helping professionals activate purpose and drive meaningful change.
She Means Business brought to you by IMEX and tw magazine, and supported by MPI, is returning. MPI said this is a conversation for all attendees focusing on elevating gender equality, diversity and leadership.
MPI Academy is offering Certificate Courses during Smart Monday, including the HMCC/MMP Certificate at the Viticus Group, MICE Fundamentals Certificate Course and AI-Enhanced Sales Professional Certificate Course.
For the first time at IMEX America, the MPI Foundation will showcase its collaboration with the ASAE Research Foundation to advance neuroinclusion in meetings and events.
Through their foundations, MPI and ASAE are leading the first industry-wide study designed to identify practical strategies for making association and corporate events more accessible, inclusive, and welcoming for neurodivergent individuals.
The research explores barriers and best practices across governance, leadership, operations, meetings, membership, and advocacy, moving beyond ADA compliance toward proactively designed experiences that embrace neurodiversity as a strength. Attendees are invited to preview initial results at the MPI Booth on October 8.
“Associations are in the business of bringing people together to solve problems, share knowledge, and advance their missions,” said Michelle Mason, FASAE, CAE, President & CEO, ASAE. “Ensuring those experiences are inclusive of neurodivergent participants strengthens our entire community. This groundbreaking research with MPI will give association leaders and event organizers the tools they need to design meetings and events where every voice can be heard, and every participant can thrive.”
Find more information at imexamerica.com
Women Leading the Way
Susan Phillips Looks at Bigger Picture in DMO Leadership
By Jordan Bradley
Located on the northeast coast of Florida, the seaside town of St. Augustine was established in September 1565 and lays claim to the title of the oldest city in the United States.
When it comes to Halloween and the beloved spooky season of October, the Florida region “wouldn’t be top of mind,” said Susan Phillips, President and CEO of the St. Augustine, Ponte Vedra & The Beaches VCB. “But I think what’s pretty cool is that we have something different here in St. Augustine.”
In the last eight or so years, Phillips said, the region’s haunted history and Halloween calendars have grown, bringing in more travelers to the region during an historically slow season.
“We are the nation’s oldest city, and when you think about the rich history that we have—all of the spooky old buildings and narrow streets—it really gives a natural backdrop or stage for Halloween,” said Phillips. “There’s a myriad history here.”
The city offers a whole slate of haunted happenings throughout October, including nightly haunted history tours, pub crawls led by “the ghost with the most” Beetlejuice, candlelit seance-themed art workshops, trickor-treat events at local institutions, and more. Community members and organizations draw on history like that of the St. Augustine Lighthouse, which is rumored to be haunted, Haunted tourism has been on the rise in recent years, according to Bloomberg, beginning in the Victorian era with public séances and the telling of ghost stories. For places such as St. Augustine with so much history as the foundation of the city, it’s easy to offer travelers a taste of otherworldly attractions.
“There are some really spooky stories. It’s not made up; it’s not manufactured,” Phillips said. “And it also has a wide appeal for a lot of folks. It’s not just people that want the scary stuff, but it’s also for history buffs, for people that are art lovers who want to come out to check out old architecture. It’s for families. And all that macabre stuff is here too.”
Leaning into the city’s authenticity and history has shifted the season for the better.
“For us, it’s a good boost for our economy. October is a slower time of the year for us,” she said. “October is a slower time of the year for us. Summer is very busy. Then we have Nights and Lights in November that gets very busy… So I think we’re very fortunate as a destination that our community has embraced and has developed all of these tours.”
Phillips has been with the VCB since joining as its Director of Tourism Promotion and Strategic Alliances in January 2018. She stepped into the role of President and CEO in early 2023, and she has seen the region’s tourism move through some interesting seasons, including a boom during the pandemic.
St. Augustine city codes keep buildings three to four stories high, and developments are spread out as opposed to up.
“We have 42 miles of beach coastline, and people found they could come here and kind of cocoon. They could be away from people. They had plenty of space. They felt safe. And we, of course, promoted a safety message. So we had a great time with tourism once we got into the pandemic… But what’s happened, though, is what I call ‘the great reset.’ You can only have double digit growth” for so long,”
Phillips said.
As other states began to open, inter-
national travel came back online, and travel behaviors shifted, the team St. Augustine, Ponte Vedra & The Beaches had to look at new ways to bring travelers to the region. Phillips said the VCB focused “on quality over volume” and “getting back into our roots” by focusing on the local river and agricultural regions in a way that “is really highlighting the cultural opportunities we have, the historic stories and everything that makes us unique.”
Because of the inherent challenges of growing a region so deeply steeped in historic sites and infrastructure as Florida’s Historic Coast cities are, Phillips said the VCB is working to strike an intentional balance between attracting more tourism and supporting the community through sustainable decisions.
“The goal is: we want people to travel here and feel rewarded, but we also have to balance it out with the needs of our community,” Phillips said.
For Phillips, it has been important to be clear with her team about the vision she holds for the future of Florida’s Historic Coast, and being sure to create an environment that encourages conversation and collaboration.
“For me, especially for my team here, anytime [we went] through a change, I had to really set a clear vision,” she said. “What was done in the past was done in the past, and that probably was a good decision made by fine bosses, but here’s where we’re at today. The world’s changing, and here’s my vision…And I want you to buy into this vision—and certainly you can question anything that you’d like. It’s having that vision, sharing it with people, but also empowering them and giving them the tools so that they can be successful.”
Phillips had not led an organization like the St. Augustine, Ponte Vedra & The Beaches VCB, she told USAE, but she had led several large teams throughout her career, serving in a number of sales and marketing positions with Delta Air Lines, as the Director of Marketing and Public Affairs for the Asheville Regional Airport Authority in North Carolina, as Director of Marketing for HomeTrust Bank, as Director of Marketing & Communications for the iconic Grove Park Inn Resort & Spa in Asheville, as Director of Marketing for the Myrtle Beach Area Chamber of Commerce and CVB, and as the Sr. Vice President of Operations for 73 Deville, a marketing, advertising and PR firm.
The breadth of experience she brought to her current role at the VCB helped her zoom out of just the cities she supports and really look at the bigger picture, she said.
“It’s very different, because it’s not just leading an organization here. It’s leading a destination. It’s leading
Mario Thompson Named Chief Sales Officer of L.A. Tourism
By Jonathan Trager
Sales and marketing veteran Mario Thompson was tapped at the end of September to lead sales efforts for the L.A. Tourism & Convention Board.
As Chief Sales Officer, Thompson is charged with leading Los Angeles Tourism’s global sales and services strategy.
“It’s an honor to be joining Los Angeles Tourism at this exciting moment in time,” said Thompson. “Los Angeles is an unmatched destination for meetings and events, with its world-class venues and hotels and dynamic cultural landscape. I look forward to working with our Citywide, Hotel Sales, and
Services teams and partners across the LA region to showcase everything our city has to offer and secure transformative events for the future.”
Most recently, Thompson served as Market Director of Sales & Marketing for the JW Marriott L.A. LIVE and The Ritz-Carlton, Los Angeles. He brings more than 20 years of sales leadership experience with Hilton Hotels and Resorts and Marriott International across major markets, including San Diego; Atlanta; Chicago; Baltimore; Washington, D.C.; and New York.
Adam Burke, President & CEO of Los Angeles Tourism, said the group “could not be more excited” to welcome
Thompson to the executive team.
“Having spent much of his career successfully representing destinations that compete directly with Los Angeles, Mario brings a valuable perspective on what sets our community apart, and I’m confident that he will leverage that insight to sharpen L.A.’s competitive positioning in the global meetings marketplace,” Burke said. “Having worked directly with Mario at tradeshows, on sales missions, and through our Sales Advisory Council, I’ve seen his passion for Los Angeles, strategic mindset, and collaborative spirit first-hand, and I look forward to partnering with him in this new capacity.”
Mario Thompson
Experiences
Conversation with Annette Gregg, CMM, CEO of Society for Incentive Travel Excellence (SITE)
The Society for Incentive Travel Excellence (SITE) is annually among the most visible organizations at IMEX America. Before departing for Las Vegas, Annette Gregg, CMM, CEO of SITE, discussed being involved in the show, the value of incentive travel, and what’s on deck for the group’s conference in Abu Dhabi.
USAE: SITE has a strong presence at IMEX America, including SITE NITE North America being a staple of the show. Why do you choose to participate at such a high level during the event?
Gregg: IMEX America is the heartbeat of our industry in North America, and it is where the global incentive travel community comes together to do real business. SITE exists to advance the business case for incentive travel and to champion the professionals who deliver it. A strong presence at IMEX, from SITE NITE North America to a buzzing booth and education that spotlights the newest research, lets us convene our community, deepen partnerships, and move the conversation forward. It is not simply attendance, it is leadership in the market that matters most to our members and partners. By showing up at scale, we convert visibility into tangible value for members, partners, and the wider business events ecosystem.
USAE: How have you seen IMEX America evolve over the past five to 10 years?
Gregg: What began as a great trade show has matured into a complete ecosystem for our sector. Education now sits alongside appointments as an equal draw, destinations are more diverse, and the dialogue is richer on topics such as data, sustainability, and inclusion. These shifts mirror SITE’s strategy, which puts research,
responsible practice, and community at the center. The result is an event that is more global, more informed, and more connected than ever before. We also see stronger curation through communities and tracks, which helps senior leaders get precise insight and connections in less time. Digital tools have improved the hosted buyer and exhibitor experience, making meetings more targeted and outcomes more measurable.
USAE: Your URL address is siteglobal.com. How does a Chicago-based organization balance domestic and international priorities?
Gregg: SITE is truly global in membership, leadership, and outlook. While our headquarters sits in Chicago, our board, trustees, chapter leaders, and staff represent more than ninety countries. We build programs with a global lens, ensuring that North America remains a vital hub without being the only focus. Our chapters bring this to life on the ground with year-round education, networking, and community impact, so members in every region can access SITE content and connections locally as well as at our major global gatherings. We align our calendar to key regional moments, then amplify local success stories across our global channels. Regular listening sessions with chapter leaders ensure that strategy, research, and certification content reflects realities in every market.
USAE: What is one aspect of incentive travel you hope receives more attention in the near future?
Gregg: The measurable impact of incentive travel on performance and culture. Incentives are not only a reward at the end of a great year, they are a strategic tool that drives engagement, retention, and growth. Organizations that plan and measure well are already seeing clear returns, from improved sales results to stronger cultures of recognition. We want to see more companies building robust measurement into their programs and telling that story with confidence. That means setting clear baselines, aligning success metrics with business goals, and reporting outcomes in language that finance and HR teams champion. When leaders frame incentives as an investment with proven returns, budgets become more resilient and programs become more innovative.
USAE: Abu Dhabi is hosting the SITE Global Conference in February. Give us a sneak preview of what to expect.
Gregg: Abu Dhabi will set the stage for our most international and experiential Global Conference yet in February 2026. Expect high level education, fresh releases from our research portfolio, and meaningful ways to connect with peers from every region. Delegates will experience a destination that blends deep culture with modern infrastructure and warm hospitality, ideal conditions for incentive programs that inspire and perform. The timing also reflects a wider regional story. Association meeting data shows Abu Dhabi among the top Middle East cities by number of
international association meetings in 2023, second only to Dubai, within a United Arab Emirates market that led the region overall. Abu Dhabi’s visitor economy is also expanding, with international overnights up 28% year on year in 2024 and strong growth continuing into 2025, signals of capacity and confidence for world class events. More broadly, the Middle East and Africa meetings and incentives market is projected to grow at a healthy pace through 2030, with incentives called out as a fast-rising segment, which reinforces the appeal of the region for ambitious programs.
Marriott Launches New Outdoor Portfolio and Booking Platform
By Jordan Bradley
Marriott International is inviting guests to enjoy “adventure in the wild” with the September 30 announcement of its new Outdoor Collection by Marriott Bonvoy and its new booking platform, Marriott Bonvoy Outdoors.
The portfolio launches with two inaugural brands: Postcard Cabins and Trailborn Hotels. The pair are “two pioneers redefining how travelers experience the outdoors,” Marriott said. Marriott acquired Postcard Cabins and entered into a long-term agreement with Trailborn in December last year.
Stays at properties under the two brands are now bookable through Marriott’s new platform Marriott Bonvoy Outdoors, which also includes more than 450 hotels, 50,000 homes and villas, as well as tours and activities such as skiing and snowboarding, hiking, biking, scuba diving, snorkeling, surfing, fishing, and more.
“Every property in the Outdoor Collection by Marriott Bonvoy will combine unparalleled access to nature alongside the essential needs that hotel guests expect such as comfortable beds, hot running water, and dedicated restrooms,” the company said.
As part of the outdoor-centric development, Marriott partnered with “TV personality, filmmaker, and passionate outdoorsman” Dylan Efron for the Drop Pin Challenge.
The challenge is a real-world treasure hunt and serves as an outlet for adventurous, kids-at-heart travelers. Marriott Bonvoy members are invited to hunt for 20 physical map pins at “iconic” outdoor destinations in the United States and Canada for the chance to win 10,000 loyalty points.
“We built Marriott Bonvoy Outdoors to help people, whether that’s cresting a mountain trail, catching the perfect wave, or simply finding quiet under the stars,” said Peggy Roe, Executive Vice President and Chief Customer Officer for Marriott. “Travel is at its best when it speaks to who we are and what we love. It’s about reconnecting with yourself and the people you love in the places that inspire you most. With the new Outdoor Collection by Marriott Bonvoy, our curated Marriott Bonvoy Moments, and even playful activations like the Drop Pin Challenge with Dylan Efron, we’re not just offering places to stay, we’re opening doors to experiences that inspire, connect, and stay with you forever.”
As part of the launch, Marriott said it is also partnering with Outside Interactive, a leading outdoor adventure magazine, to create Marriott Bonvoy Moments, the loyalty program’s exclusive events and experiences. Marriott Bonvoy Moments are “designed to immerse guests in nature, adventure, and storytelling,” the company said. For more information, visit marriottbonvoyoutdoors. com
NEWS NEWS
New York Trade Union Calls for Boycott of Surrey Hotel Sends Letter During Labor Dispute
By Jordan Bradley
The Hotel and Gaming Trades Council (HTC), which represents 40,000 hospitality and gaming workers in New York and New Jersey, has asked talent agencies in New York and California to boycott the Surrey Hotel in New York City amid ongoing labor disputes.
The HTC delivered a letter to top talent agencies such as Creative Artists Agency, William Morris Endeavor Entertainment (WME), and United Talent Agency on September 30. In the letter, the union asked that their
agents and clients not stay at the hotel, which has a reputation as a hot spot for big names in entertainment, while the union navigates the dispute.
The dispute began when Surrey closed in 2020 during the pandemic shutdowns, entering into bankruptcy.
The hotel reopened after renovations and a change in ownership in 2024 under the Corinthia Hotels brand.
When the hotel reopened, most of its previous employees—about 100 workers—who lost their jobs during the pandemic were not rehired.
“We tried to get them the list of
[former] workers on several occasions, and they just ignored us,” said HTC President Rich Maroko in an interview with Deadline. “They chose not to interview any of them and not to hire any of them, and instead hired an entirely new workforce, with few exceptions.”
The HTC declared the decision not to rehire the workers a union-busting tactic, and a breach of New York City’s Displaced hotel Service Workers Act, which requires new hotel owners to offer employment to the hotel’s workers for at least 90 days after the change in
ownership. The displaced workers filed a lawsuit this March and the HTC also filed a grievance against the hotel’s management with the National Labor Relations Board.
According to the union, the workers hired at the hotel are being paid “significantly less than what they would get if they were unionized, upwards of $10 an hour less, with no benefits or job protections or any of the rest of it,” Maroko told Deadline Representatives from Corinthia Hotels did not return USAE request for comment by press deadline.
Destination DC Relaunches Campaign During Government Shutdown
By Jonathan Trager
In preparation for questions from potential visitors, Destination DC (DDC) proactively relaunched its “DC is Open” campaign, the organization announced on October 1.
The campaign’s purpose is “to amplify the message that despite the federal government shutdown, the city is open and continues to welcome business and leisure travelers,” according to DDC.
“We acknowledge the false perception that when the federal govern-
ment shuts down, DC does too. We want visitors to know most of DC’s attractions and experiences actually remain open,” said Elliott L. Ferguson II, President & CEO, DDC. “Fall is a busy season for convention and leisure travel, so we’re spreading the word that visitors can still enjoy iconic attractions, stay in our incredible hotels, dine in our acclaimed restaurants and experience theater, sports, nightlife, arts and cultural events.”
Open air parks and memorials on the National Mall remain accessible. All free Smithsonian museums, in-
cluding the National Zoo, will remain open through at least October 6, with further updates to come. The National Gallery of Art will remain open through at least October 4.
Hotels are open and ready to welcome guests, sports venues are fully operational, and the Walter E. Washington Convention Center is fully open and hosting two citywide conventions in October. Other meeting venues around the city, including the Ronald Reagan Building and International Trade Center, remain open.
Tour operators will continue to
offer guided views of the city with any necessary adjustments. Metro and public transportation will operate as normal and DC government services will continue.
DDC debuted its “DC is Open” campaign during the October 2013 U.S. government shutdown. The messaging was also used during the last government shutdown, December 2018 to January 2019, and the city’s post-pandemic recovery in 2021.
Prospective visitors can find the latest information and timely deals at washington.org/dcisopen
Community Groups Recommend Four N.Y. Casino Proposals
By Jordan Bradley
Four casino proposals have been advanced by their respective community advisory committees (CAC) in the pursuit of three new casino licenses in New York State.
The Bally’s Bronx, MGM Empire City, Hard Rock Metropolitan Park, and Resorts World NYC casino proposals were each approved by their CACs.
The four applicants were initially part of a collection of eight proposals at the start of the CAC review process initiated this June.
The last project to face council vote, the Hard Rock Metropolitan Park application in the Queens borough, is backed by New York Mets owner Steven Cohen and was approved on September 30 by a unanimous vote.
According to the proposal, the Hard Rock Metropolitan Park aims to transform lots surrounding the Mets’ stadium into a $6.4 billion entertainment district complete with a casino, a Hard Rock-branded hotel.
“While the Mets may not make the playoffs, we can consider this a home run for Citi Field and for Queens,” said Donovan J. Richards Jr., a member
of the project’s CAC, and President of the Queens borough, during the committee meeting.
The project had previously been “rebuffed” by State Sen. Jessica Ramos last May when Hard Rock first submitted the application, according to The New York Times
“We want investment and opportunity, we are desperate for green space, and recreation for the whole family,” Ramos said in a May 28, 2024, statement. “We disagree on the premise that we have to accept a casino in our backyard as the trade-off.”
Ramos was a member of the project’s CAC. She did not vote in person, but her representative, George Dixon, voted in favor of the project at the September 30 meeting without additional explanation.
The proposed $4 billion Bally’s Bronx casino project was advanced by a 5-1 committee vote on September 29.
The proposal would see a Bally’s resort and casino built at the site of the former Trump Links golf course near the base of the Whitestone Bridge, which Bally’s purchased last year.
The single dissenting vote from Councilmember Kristy Marmorato was
delivered by a representative, Danielle Volpe, who noted she was concerned about the potential downsides of a casino in the neighborhood before casting her vote.
“The Bronx needs meaningful economic development, but it should not come at the cost of exploiting our community and our borough,” Volpe said. “What is being offered to us through this casino proposal is not worth the burden it would place on the Bronx.”
Following the meeting, Bally’s Chairman Soo Kim said the project took into consideration community investment, including concerns re-
Susan Phillips
continued from page 5
stakeholders. It’s leading government officials. It’s building trust,” Phillips said. “That’s something else that’s very intrinsic, not only when you’re leading a team, but especially more so when you’re trying to get all of these folks that may have different opinions or different agendas.”
Phillips is keenly aware of the impact and responsibility of her role.
garding traffic and crime.
“We’ve committed at least $32 million per annum from this project to the community itself, which is a huge amount of money,” Kim said.
Project proposals for The Avenir, Caesars Palace Times Square, The Coney, and Freedom Plaza developments had all been rejected by their CACs in recent weeks, with community opposition most apparent for projects in Manhattan, the Times reported.
The four casino proposals now advance to the New York Gaming Facility Location Board for evaluation and consideration before the body makes its final decision by December 1.
“When you come into a role at this level, you have the responsibility, not only for your team here, but I look at the 32,400 tourism-related employees that we have in this county, and I have to speak on their behalf and think about them too,” Phillips said. “I’ve got, I think, a good way of bringing people together. They may not always agree on everything, but people have confidence and trust and respect in what I say and do, and I give them that same back. And I think that works very well.”
the art of Possibility
Meetings at Kiawah Island Golf Resort are more attainable than ever now from $160 per night.* Stay in a private Villa between November 1, 2025 and February 28, 2026 and gather steps away from the Atlantic Ocean at the West Beach Conference Center. Attendees enjoy full resort access, world-class amenities and unparalleled southern hospitality at an iconic coastal destination.
SOUTH CAROLINA
By Tony J. Fundaro, President & CEO, Philanthropy Southwest
Philanthropy Southwest (PSW) is a 77-year-old philanthropy supporting organization, and we are the first of our kind. Today, the association of grantmakers serves eight Southwest states and 220-plus foundation members who represent 4,000 foundation staff or trustees and $61 billion in philanthropic assets.
Annually, our members distribute $2.8 to $3 billion in the Southwest. Our vision is a thriving Southwestern United States through the power of philanthropy. Our mission is fostering meaningful philanthropy and trusted relationships that have impact on people, communities, and the most pressing issues throughout our region. The work is guided by the PSW Impact Engine, a transformative framework centered on three key pillars: Meaningful Relationships, Ideas & Innovation, and Sector & Professional Growth.
President John F. Kennedy famously said, “Philanthropy is the jewel of American society.” On display in Dallas at Dealey Plaza are the last few sentences of JFK’s message that he never delivered: “We in this country, in this generation, are—by destiny rather than by choice—the watchmen on the walls of freedom. We ask therefore that we may be worthy of the power and responsibility, that we may exercise our strength with wisdom and restraint, and that we may achieve in our time and for all time the ancient vision of ‘Peace on earth and goodwill towards all men.’ That must always be our goal, and the righteousness of our cause must underline our strength. For as it was written a long time ago: ‘Unless the Lord keep watch of the city, the watchmen watch in vain.’”
This metaphor of Israel and former kingdoms where people spent hours
THE FINAL WORD
Philanthropy: The Heart of Giving
watching the city to protect it is what our philanthropy and our membership emulate. Philanthropists drive meaningful change as those watching, taking responsibility for their communities, and giving back.
And the context for wealth transfer to new philanthropists has never been so massive. The current generation will be passing to the next two generations estimates between $84 trillion to $100 trillion globally in the next few decades. With emerging second-generation wealth leaders and growing community challenges, there is a rising need to help them better understand grantmaking.
During my time leading the MPI Foundation, the foundation funded and launched the first “meetings and events economic impact studies,” which have been critical to communicate the value of the meetings and events industry to governmental, sector leaders and the general population. I took that idea with me to Philanthropy Southwest, and we commissioned an economic impact study of Southwest philanthropy done by the Center for Nonprofits & Philanthropy at the Bush School of Texas A&M University. The results are a $25 billion dollar economic impact, $11 billion granted in our states to nonprofits, with an additional $13 billion in indirect impact. This created more than 172,000 jobs annually. The philanthropic sector plays a key role in helping solve significant community issues and leading on critical challenges. PSW seeks to develop leadership traits and skills into our member’s work. The influence that comes from providing needs is so important and how that is done well or poorly can have big impact.
One major obstacle to effective philanthropy is our differences. PSW, like the whole sector, is a diverse membership—just like our country and other sectors. We have urban foundations, rural foundations, red foundations, blue foundations, religious, and non-religious. If there should be anybody who takes the lead in unifying the country, it should be us as philanthropists. We are obligated to find the brave middle and come together with civil discourse, free exchange of ideas and risk-free innovation.
We are all at our best when we are giving and serving others. There is deep satisfaction that comes from giving because we forget about ourselves when we put others first, which is beautiful. Philanthropy funds art and people turn to
art to see that beauty. Philanthropy funds health care and drives innovation, biotech labs, cancer research. Philanthropy takes lead on ensuring education for all, food security, and the list goes on and on.
It is philanthropy at the forefront that is putting those seeds in the ground to make things beautiful again. And the “best of philanthropy” is individuals and groups stepping into the needs of our communities.
Let me be open with you: it was because of the kindness of others, both those working at the nonprofit, and the philanthropists that funded the organization as well as many others that I was given another chance as a young man. As a confused and lost 18-yearold, I found myself, through many bad choices, an addict willing to do what I must to continue a lifestyle of selfish-
ness. But there was a man that had a vision to create a ranch for young men like me, like he used to be, that could be a place of healing and freedom. He founded a nonprofit and through the funding of philanthropists, bought a ranch in Southwest Oklahoma that became such a refuge for young men who had wrecked their lives. Through the grace of God and this place, my life was saved.
The “love of others” is all philanthropy means. Booker T. Washington said, “Those who are the happiest are those who do the most for others.” In all of the noise in our country today, can we give through it, seeking the best for others—as you’ve seen influence and wealth yielded for good can change lives, communities, and take positive steps for our most pressing issues.
Hyatt Severs Association with Miami Beach Hotel Ahead of Opening
By Jordan Bradley
The Thompson Miami Beach in Florida’s south beach scheduled to open in early October will no longer be affiliated with the Hyatt hotel brand.
The highly anticipated boutique property is situated just blocks from the beach and was scheduled to open on October 1. Now, however, the future is unclear for the hotel.
Hyatt representatives did not return USAE request for comment by deadline; however, a Hyatt spokesperson confirmed to One Mile at a Time that the property is affiliated with World of Hyatt, the company’s loyalty program, and that the owner of the property was unknown in a statement.
“Thompson Miami Beach, which has not yet opened, is no longer affiliated with the Thompson Hotels brand or Hyatt,” the statement said.
“At this time, we do not have information regarding the hotel owner’s plans for the hotel, including whether or when the hotel will open or its brand affiliation, and we are working with the owner to ensure a smooth transition for future guests and colleagues.”
The Miami Beach hotel was much anticipated, advertised as a 147-room-and-suite boutique hotel featuring floor-to-ceiling windows, and private balconies. The property was also expected to house a lobby bar, a rooftop pool, and indoor-outdoor rooftop restaurant and bar.
According to several industry re-
ports, the change for the Thompson Miami Beach property follows the Thompson Hollywood’s transition to Marriott International’s Autograph Collection under the new name The Hollywood Grande this August.
When searched, the Thompson Miami Beach, by Hyatt is listed on Google as “permanently closed” and the number listed does not work.
A single review has been left on the Thompson Miami Beach hotel’s Trip Advisor website, “Their Delayed Opening, Your Last-Minute Problem.” A London man named Colin says he had planned to stay at the highly anticipated property during its flagship month, according to the August review, but “just weeks” before he was due to stay, the hotel called to cancel the reservation, “citing their own delayed opening.”
“The hotel’s only “solution” was for us to rebook another property at current, last-minute rates. They offered no assistance in securing a comparable room or honoring the price we had secured months ago,” Colin wrote in the scathing review. “Essentially, their failure to open on schedule became our financial and logistical problem. We were left to find new, more expensive accommodations on short notice.”
He continued: “A hotel that cancels a long-held reservation and takes no accountability cannot be trusted. A booking here is not a guarantee. We strongly advise travelers who value reliability to book elsewhere.”
Atlantic City, New Jersey welcomes one and all to our destination, where sustainability meets community spirit, and every gathering is an opportunity to make a positive impact. Through inspiring initiatives that foster connection and purpose, events here leave a lasting impression far beyond the conference room.
Nestled between land and sea, Atlantic City’s unique location offers unmatched access to one-third of the nation’s population. Our convenient destination allows visitors and attendees to travel by car or fly directly to Atlantic City International Airport or Philadelphia International Airport. Atlantic City is only a train ride away with cost-effective systems like the NJ TRANSIT Rail Service, offering direct travel from Philadelphia to the Atlantic City Convention Center. Upon arrival, the iconic Atlantic City Jitneys, powered by compressed natural gas, provides the most convenient and affordable group transportation. Whether traveling for a conference, meeting, or celebration, Atlantic City ensures effortless transportation.
Leading the way with sustainable and energy-efficient efforts, memorable events begin at the LEED Gold and GBAC STAR-certified Atlantic City Convention Center. Spanning nearly 31 acres with 486,600 square feet of contiguous meeting and convention space, 45 meeting rooms, and a solar array rooftop featuring 13,000 panels, the venue has significantly reduced yearly energy consumption. These sustainable practices, along with eco-conscious initiatives across the destination, reflect Atlantic City’s commitment to protecting its unique coastal environment while hosting world-class events.
With over 1.8 million square feet
Everything You Need, All in One City
of citywide meeting space, Atlantic City offers flexible venues to accommodate events of all sizes. From the expansive Atlantic City Convention Center to intimate boardrooms, beachfront and waterfront venues, the destination provides a variety of options that suit any vision. Off-site venues like Renault Winery Resort and Seaview, A Dolce Hotel offer sophisticated and charming settings, from scenic golf courses to rustic vineyards. Atlantic City’s unique venues allow you to flex your event, ensuring an unforgettable experience tailored to your needs.
Education is top of mind for Visit Atlantic City with opportunities for innovation and collaboration with destination partners and industry leaders. On an annual basis, we aim
to provide a series of client education programs, which provide numerous topics including Atlantic City’s sustainability efforts, corporate social responsibility programs, and the newest developments and infrastructures. Our industry partnerships allow Visit Atlantic City to develop content that focuses on our destination’s culture and uniqueness.
Atlantic City is committed to regenerative tourism, ensuring that every event and gathering contributes to a brighter, eco-conscious future. The destination leads with impactful citywide initiatives, from beach and city cleanups that preserve diverse wildlife and ecosystems to eco-friendly dining practices. Citywide restaurants and casino resort dining outlets actively participate in the New Jersey Oyster and Clam Recycling Program, which repurposes over 100 tons of shells annually to revitalize local marina ecosystems. By embracing sustainability, Atlantic City continues to create, collaborate, and conserve for a thriving future.
Hosting a meeting in Atlantic City goes beyond business—it’s an opportunity to meet with purpose. Connect with local non-profits through impactful volunteer projects, whether it’s supporting the Boys & Girls Club of Atlantic City, empowering women at MudGirls Studios, or helping animals at the Humane Society of Atlantic County. By engaging in these community-driven initiatives, your event fosters connections and inspires action. Visit Atlantic City is committed to serving and empowering the community while proudly supporting
local organizations through active volunteerism.
Through ongoing partnerships, the city’s casino properties provide diverse avenues for community contribution, ensuring various opportunities for guests to give back during their visit. From collaborating with local businesses in creating exclusive food and beverage items to donating monetary donations to non-profit organizations, Atlantic City’s casino resorts are dedicated to providing comprehensive economic support to the community and region.
Atlantic City’s authenticity comes alive through its neighborhoods, where art, culture, and community thrive. Throughout the eclectic 48 Blocks program, developed through the Atlantic City Arts Foundation, attendees can discover Atlantic City’s diverse neighborhoods, each rich with art, culture, and a history of its own. Spend your day exploring the vibrant cityscape featuring more than 100 murals created by local artists, each with inspiring narratives ready to be explored. The Atlantic City locals continue to lead in our ever-changing destination with missions to celebrate Atlantic City’s spirit, which is reflected throughout every neighborhood.
Atlantic City looks forward to working with your group to establish meaningful meetings and conventions before, during, and after your event. Our vibrant city awaits your arrival as we continue to empower a sustainable tomorrow, today. Join us in taking small steps together, creating big waves of innovation and empowerment in Atlantic City, NJ
Atlantic City Skyline
Atlantic City Boardwalk
Meet Us in The Heart of the Mid-Atlantic
Meet Annapolis and Anne Arundel County, Baltimore, Howard County, Montgomery County, and Prince George’s County—each home to premier meeting sites such as Baltimore, Bethesda, BWI Airport, College Park, Columbia, Gaithersburg, National Harbor, Rockville, Silver Spring, and many more.
Whether you’re seeking a scenic retreat, a city adventure, or a waterfront experience, we’re excited to help you find the perfect destination for your meeting. Maryland — where every event is memorable, and even our crabs say, You’re Welcome.
NEWS NEWS
Portland, Maine, Redefines the Meeting Experience
In the world of corporate events, the search for the perfect meeting destination can feel endless. Planners are no longer just looking for a room with a projector; they’re looking for a place that inspires, energizes, and leaves a lasting impression. With its unique mix of character, comfort, and coastline, Portland, Maine, is stepping up as the answer. It’s where business turns into a meaningful experience, ideas flow freely, teams bond effortlessly, and memories are made that last long after the final session.
With more than 10 downtown hotels featuring event space, Portland offers accommodations that perfectly reflect your program’s needs and character. So if you’re looking to host a meeting that’s productive, refreshing, and a little unexpected, Portland is ready to welcome you. This isn’t just about a change of scenery; it’s about a complete shift in how a business gathering can feel. The city’s vibrant, walkable streets and authentic atmosphere inherently support a new meeting approach—one where connection and creativity are essential.
The Venues: Charm and Convenience
Portland’s meeting spaces are far from the generic ballrooms of typical convention cities. Here, you can select from a diverse collection of venues that reflect the city’s unique spirit, offering a break from the standard corporate feel.
For those who appreciate history and industrial chic, the city offers beautifully repurposed venues within century-old buildings. Exposed brick, soaring ceilings, and waterfront views create a stunning backdrop that feels both modern and rooted in the city’s past. For larger gatherings, contemporary waterfront hotels provide stateof-the-art technology and sleek design, all while offering panoramic views of the working harbor and islands of Casco Bay.
But the real magic lies in the truly unique spaces. Imagine hosting a cocktail reception at a local craft brewery where your team can sample award-winning beers, or a private dinner at a farm-to-table restaurant housed in a historic building. You could even hold a team-building exercise on a schooner sailing across the bay at sunset. These spaces aren’t just rooms; they’re experiences in themselves, fostering a sense of inspiration and wonder that can’t be found in a standard meeting hall. The variety ensures that whether your group is intimate or expansive, there’s a venue with the perfect blend of character, comfort, and coastal charm.
The Culinary Scene: Fueling Creativity and Connection
Portland has long been recognized as a culinary capital, and its food scene is a powerful asset for any meeting. It’s a culture built on a “boatto-basket” and “farm-to-table” ethos, where chefs are genuinely passionate about sourcing the freshest ingredients from the surrounding ocean and farmland.
For attendees, the dining options are endless and unforgettable. You can treat your team to the quintessential Maine experience with a fresh-offthe-boat lobster dinner at a classic restaurant on the wharf. Or, for a more elevated experience, explore one of the city’s James Beard-nominated establishments offering sophisticated, world-class cuisine that rivals that of any major city. The city’s compact, walkable nature means that a “dinearound” is not just possible, but a highly recommended team-building activity.
The culinary landscape goes far beyond seafood. Portland is home to a nationally renowned craft beverage scene, with a high concentration of breweries, distilleries, and coffee roasters. A post-meeting team outing can be a self-guided tour of the Arts District’s tasting rooms or a visit to a cozy bar with a focus on expertly crafted cocktails. This emphasis on local flavor provides a way for attendees to connect with the city and each other on a more personal level, fueling creativity and conversation long after the day’s agenda has concluded.
Beyond the Agenda:
The Portland Vibe
A meeting in Portland isn’t con-
fined to the four walls of a conference room. The city itself is an extension of the experience, offering endless opportunities for your attendees to unwind, explore, and be inspired.
The city’s historic Old Port district, with its cobblestone streets and brick buildings, is perfect for a post-meeting stroll. Here, attendees can browse unique local boutiques, discover art galleries, or simply find a quiet bench to take in the bustling harbor views. For those looking to get active, the Eastern Promenade offers miles of walking and running trails with breathtaking views of Casco Bay and the islands.
Team-building activities can be easily integrated into the city’s environment. A quick ferry ride takes your group to one of the idyllic Casco Bay islands for a half-day retreat. A chartered boat can provide a new perspective on the coastline and iconic lighthouses. And for those who prefer to stay on land, a guided food tour or a cooking class can provide a fun and collaborative way to experience the city’s culture. Portland’s unique mix of urban energy and accessible nature ensures there is an activity for every
interest, making for a truly memorable off-site experience.
The Logistics: Stress-Free
While Portland feels a world away from the ordinary, it is surprisingly easy to get to. The Portland International Jetport (PWM) offers direct flights to and from major hubs, with one-stop connections to over 200 cities worldwide. For groups in the Northeast, the city is a simple two-hour drive from Boston, making it an ideal choice for the lucrative drive market.
Once your team arrives, the city’s compact size is a major advantage. Walkability simplifies all logistics, eliminating the need for long bus transfers and complex travel plans. It creates a more fluid, organic experience, allowing attendees to move seamlessly between their hotel, meeting venue, and evening activities. The team at Visit Portland is also ready to assist with every step of the planning process, from venue selection to itinerary development, ensuring a smooth and stress-free event from start to finish.
If you’re looking to host an event that’s productive, refreshing, and a little unexpected, Portland is ready to welcome you.
