Automate Interaction With IVR To Boost Customer Satisfaction
Benefits
Generate More Leads
Interactive Voice Response Solution (IVR)
Offer your customers more options and guide them to the right agent through IVR
IVR is an automated customer service solution that uses pre-recorded voice prompts or touch-tone key selection. IVR responses to meet the needs of the callers while saving considerable time and resources for both company & its customers.
When the callers call the business, they are welcomed with a greeting message and multi-level menus. These menus help them to get speedy resolutions to their queries by selecting the correct menus. Moreover, they can speak irectly to the agent as well and get their queries answered.
Empower Contact Center Operations Through IVR
Automated Call Routing
Self-Service 24/7 Availability
Call Deflection
Data Collection
Meet customers' requirements to ensure more leads and customer loyalty through smart IVR flow
Reduce Customer-support Costs
Solve generic queries via IVR & redirect personalized queries to agents
Boost Productivity
Save bandwidth, resources, and cost to drive operational efficiency and productivity
Manage Large Call Volumes
Handle large call volumes by connecting with multiple customers at a single time via multi-level IVR
Be Omnipresent
Forward all customer calls to agents' mobile numbers to manage calls from any time, anywhere
Offer Personalized Experience
Personalize interactions via welcome greetings needs basis past interaction history
How IVR Solution works ?
IVR systems work by providing callers with a menu of options to choose from, such as “press 1 for sales”, press 2 for finance”, “press 3 for support”, or “press 4 for inquiry”. Based on the selection made by the caller, the system directs the call to the appropriate department or agent. IVR systems can also provide basic information to callers, such as business hours or FAQs, without the need for a human operator.
Features
Multi-lingual Support
24 x7 Customer Support
Offer 24x7 uninterrupted support to customers via recorded messages for query redressal.
Call Routing
Offer multilingual support to customers with customized messages in English, Hindi, and other languages. Route incoming calls to available agents to reduce customer wait time.
Concurrent Calls
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Call Queuing
If all agents are busy, IVRs can hold the caller in a queue, and play music or messages to keep them engaged.
Customizable Menu
Customize the call flow with a menu along with sub-menu options for faster query resolution.
Call Recording
Record every call in real-time to listen later to maintain quality standards.
Call Back Option
If the caller doesn’t want to wait in a queue, IVRs can offer the option to receive a call back when an agent is available.