Insight and Education for Community Associations Community Associations Institute / Central Arizona Chapter / www.cai-az.org
State of Our Industry: 2016
PLUS… President’s Message 2015 CAI Annual Golf Classic 2016 CAI CAC Event Calendar
Winter 2016
With CAU’s True Guaranteed Replacement Cost
You Are Full Covered! Are you fully covered if a weather or other natural disaster places a strain on your region’s local building supplies and labor force and prices dramatically inflate? If your Association’s Replacement Cost insurance has a property valuation of $15 Million but now your Immediate Replacement Cost is $20 Million – who is going to pay the additional $5 Million? And it doesn’t take a natural disaster to dramatically increase the cost of construction and repair. For Example, the Spotted Owl Protection Act of 1993 drove up the price of lumber 30% across the country.
CAU’s True Guaranteed Replacement Cost insurance coverage pays to repair or replace damaged property with new property of the same kind and quality. With CAU’s True Guaranteed Replacement Cost coverage there is no deduction for age, obsolescence or dramatic price inflation of materials and labor. CAU’s True Guaranteed Replacement Cost coverage pays 100% of the loss – other than the deductible – regardless of the amount of insurance purchased. To find out how CAU can help your Association, give us a call at 800-228-1930 Robert Chandley – rchandley@cauinsure.com Scott McLaughlin – smclaughlin@cauinsure.com Audra Gambill – agambill@cauinsure.com
Community Association Underwriters of America
CARPENTER HAZLEWOOD PRESENTS...
* “FREE” COLLECTIONS $0 DUE FOR MORE INFORMATION CONTACT JAVIER DELGADO JAVIER @ CARPENTERHAZLEWOOD.COM
C A R P EN T ERHAZ LE WOOD.COM
*See full Agreement for details Winter 2016
1
on the cover
Winter 2016
Community Associations Institute / Central Arizona Chapter / www.cai-az.org
Features 10
State Of Our Industry: 2016
Departments
16
State of Our Industry: 2016
16 Using Drones To Enforce
From the Chapter Board President .......4 From the Chapter Executive Director.... 5 Chapter Executive Director’s Letter
HOA Violations By Clint Goodman, Esq.
New Members ..................................... 6 Welcome to the Central Arizona Chapter!
18 Social Media for HOA’s
CAI Events ...........................................8
and Property Management Companies
2015 CAI Annual Golf Classic
By Sarah Sukta
22
20 El Nino 2015-2016 By Jim Potts
Congratulations Corner .....................26 Annual Sponsors ...............................28
2015 Annual Sponsors
22 Defining and Relating
Sustainability in the Landscape Industry By Gina Larsen
Diamond Corner ................................30 Showcase of Top Sponsors
Calendar of Events ............................32 2016 CAI-CAC Event Calendar
24 Will DNA Testing Help
Your Association ‘Scoop the Poop’? By Lydia Peirce Linsmeier, Esq. C E N T R A L A R I ZO N A C H A P T E R
While efforts to ensure accuracy are exercised, the publisher assumes no liability for the information contained in either editorial or advertising content.
24
Valhalla Community Magazines www.Valhalla360.com
For advertising and editorial information, please call Valhalla Community Magazines at (480) 634-1708.
Winter 2016
3
From the president
2016 Board of Directors
By Linda Van Gelder
Chapter President Linda Van Gelder ALPHA Community Management 623-825-7777 • linda@alphacommunitymanagement.com
Greetings to All, Throughout the years of my involvement with CAI-CAC, I have witnessed the transformations that the HOA Industry has experienced. These changes have impacted all management teams, vendors and members that are involved in the business. Part of what is such a valuable aspect of creating positive change is education. Just within a year’s time, changes to state statutes pertaining to associations can be dramatic. Education is truly the compass to which aims us all to our goals in creating prosperous neighborhoods.
local Chapter of CAI. With educated, well-rounded board members putting forth a hands-on approach to their associations, we all can continue to work towards creating a successful 2016. Linda Van Gelder ALPHA Community Management
Suzanne White, CMCA, AMS Paramount 911 Restoration and Construction 480-550-0337 • suzanne@restorationarizona.com Martha Bails Sun City Grand 623-332-1542 • grandbails@cox.net CAI Central Arizona Staff Kayte Comes Executive Director 602-388-1159 • kayte@cai-az.org Chapter Office 11225 N. 28th Drive, Ste. B102 Phoenix, AZ 85029 Tel: 602-388-1159 • Fax: 602-388-1153 info@cai-az.org • www.cai-az.org
Welcome, 2016!
www.caicommunityresource.com
Chapter Secretary Toni Rudolph First Citizens Bank 480-624-0949 • toni.rudolph@firstcitizens.com
Josh Bolen, Esq. Carpenter Hazlewood, Delgado & Bolen, PLC 480-427-2800 • josh.bolen@carpenterhazlewood.com
From the Editor...
4
Chapter Vice-President Jenna Perkins, CMCA CCMC 480-921-7500 • jperkins@ccmcnet.com
Chapter Directors Augustus Shaw IV, Esq., CCAL Shaw & Lines, LLC 480-456-1500 • ashaw@shawlines.com
I encourage you to get involved with CAI-CAC and promote educated volunteerism. We all should steer our board members to attend HOA education seminars provided by the
This issue of Community Resource explores the “State of our Industry” as we enter 2016. Where have we been, and where are we going? What is there to look forward to and learn about in the New Year? And what trends can we expect to see in the community association industry over the next several years?
Chapter President-Elect Mark Wade, CMCA, AMS, LSM, PCAM Leisure World Community Association 480-832-0003 • mwade@leisureworldarizona.com
Chapter Treasurer Jeff Reynolds, CMCA, AMS Messina Homeowners Association 480-898-7218 • jjreynolds@gmail.com
Going into 2016, educating ourselves and homeowners of the communities we serve will be vital.
2015 is now in the history books, and a new year full of possibilities lies ahead. It is the perfect time to examine the state of our industry, our communities, our businesses, and ourselves as individuals.
Community Associations Institute Central Arizona Chapter
With the local and national economy continuing to improve, the housing market rebounding and our industry in a state of unprecedented growth, there is much to be excited about in 2016. We wish all of our readers and members a New Year filled with prosperity and fulfillment.
Community Resource Committee Jessica Maceyko, Esq. Ekmark & Ekmark, LLC Lydia Peirce Linsmeier, Esq. Shaw & Lines, LLC Audra Gambill, CIRMS Community Association Underwriters of America Jerry Parsons, CMCA, AMS, PCAM Sarah Sukta eUnify, Inc. Jacob Marshall, CMCA CCMC
Jessica Maceyko, Esq., on behalf of the CAI-CAC Magazine Committee
John Kaye Our House Financial Services, LLC Elaine Anghel, PCAM AAM Anne Whitson Goodman Law Offices
From the Director
Chapter Executive Director’s Letter By Kayte Comes, Executive Director CAI – Central Arizona Chapter Happy New Year! It is hard to believe that another year has flown by. In keeping with the theme for this Issue, I foresee many managers receiving their designations. I thought that some of these statistics might be interesting to our manager members. The Certified Manager of Community Associations (CMCA®) is the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives. The CMCA recognizes individuals who have demonstrated the fundamental knowledge required to manage community associations. Association homeowners and board members as well as management companies seek qualified professionals to manage their communities. Obtaining the CMCA certification will give both you and your employer confidence that you have the specialized skills they need. For a small investment in time and money, you can earn this certification and be recognized as a committed professional: • The CMCA can be obtained with a minimal investment in time. • With just a few days in the required prerequisite course, one day for the exam, a n d time in between to study, you can be on your way to receiving your certification. • The CMCA can be obtained at a relatively low cost, yet it’s a great investment in your future.
You need an experienced guide through the maze of HOA law. The ever-changing landscape of community association management can be like charting unknown territory without a map. The Travis Law Firm is devoted exclusively to community association law and related litigation. We help you resolve
General Counsel for Homeowner & Condominium Associations Lien Foreclosure CC&R/Rule Enforcement Litigation Assessment Collection
your HOA issues.
10621 S. 51st Street, Suite 103, Phoenix, AZ 85044 (Ph) 480-219-3633 | www.TravisLawAZ.com
Earning the CMCA is the first step toward building your professional image and expertise. After earning the CMCA, you will be on your way to earning additional community management credentials, such as CAI’s Association Management Specialist® (AMS®) and Professional Community Association Manager® (PCAM®) designations. CAI’s Community Association Manager Compensation and Salary Survey shows that managers who obtained CMCA certification earn, on average, 18% more than non-credentialed community association managers.
Winter 2016
5
CAI MEMBERSHIP APPLICATION New Members
Welcome to the Central Arizona Chapter!
6402 Arlington Blvd., Ste 500 • Falls Church, VA 22042 Ph: 1-888-224-4321 • Fax: 1-703-970-9558 • Online: www.caionline.org/join MEMBERSHIP CONTACT: (where materials will be sent) Name: Title: Assoc./Company: Address: City/State/Zip:
The Central Arizona Chapter proudly presents and welcomes our new members from August, September, October and November.
Phone: Fax: Email: Select your Chapter:
Central Arizona
Recruiter Name/Co. Name:
Individual Community Managers: Mr. Eric L. Rhyne Ms. Elise O’Leary HOAMCO Ms. Jennifer Dorsett Sun Village Comm. Asso. Mr. Erandy Cabrera Vision Community Management Ms. Beth S. Becker Sun Lakes HOA #2 Ms. Patricia Dye Ms. Katie Pogson Golden Valley Property Management Mr. John Wesely Red Mountain Management Ms. Stephanie Haholy Sun City Mr. Chris Herring Sun City Ms. Simone Brown Val Vista Lakes
TOTAL MEMBERSHIP DUES* Community Association Leaders & Homeowners q Individual Homeowner or Board Member $130 q 2 Member Board $225 q 3 Member Board $300 q 4 Member Board $390 q 5 Member Board $440 q 6 Member Board $495 q 7 Member Board $550 For 2-3 Board Member applications, please list the additional individuals who will receive materials. For applications exceeding three, please contact CAI Customer Care at 1-888-224-4321. Name: Address: City/State/Zip: Phone:
Management Companies: Ms. Kristen Fuller
RealManage
Fax: Email: Name: Address:
Business Partners: Mr. Steve Jaramillio Mr. Ryan O’Donnell Ms. Dawn Frank Ms. Erika Jackson Mr. Sean Igleski Mr. Thom Petteruti Ms. Gina Larsen
Catalyst Computer Technologies Greenline Waste & Recycling Services Frank Civil Consulting All City Towing Property Management Pest and Termite Control TAP and Sons Electric ISS Grounds Control
City/State/Zip: Phone: Fax: Email: Individual Managers Management Companies Business Partners q Accountant q Attorney q Builder/Developer q Insurance q Lender/Banker q Reserve Study q Supplier/Landscaper, etc. Please Specify: q Technology Provider *Membership Dues above include $15 Advocacy Support Fee PAYMENT METHOD q Check Enclosed
q VISA
q MasterCard
$142 $430 $590
q AMEX
Account #: CENTR AL A R I ZO N A C H A P T E R
Is your membership current? Contact Kayte Comes at (602) 388-1159 or kayte@cai-az.org.
6
www.caicommunityresource.com
Name: Signature: IMPORTANT TAX INFORMATION: Under the provisions of section 1070(a) of the Revenue Act passed by Congress in 12/87, please note the following. Contributions or gifts to CAI are not tax-deductible as charitable contributions for federal income tax purposes. However, they may be deductible as ordinary and necessary business expenses subject to restrictions imposed as a result of association lobbying activities. CAI estimates that the non-deductible portion of your dues is 17%. For specific guidelines concerning your particular tax situation, consult a tax professional. CAI’s Federal ID number is 23-7392984. $39 of annual membership dues is for your non-refundable subscription to Common Ground.
Winter 2016
7
CAI E v e n t s
2015 CAI Annual Golf Classic This year on Friday the 13th of November, CAI Central Arizona went back to Whirlwind Golf Course. This would be the fifth time playing at their course. The shot gun went off at 9:30am without delay and the weather was forecasted to be 80 degrees that day. The forecast was accurate, and there were many sunburned faces at the end of the day. It was nice to be able to wear shorts and not bundle up most of the morning as we registered players and sponsors. Many thanks go out to the volunteers who helped with registration and escorting the sponsors out to their T Boxes. Without their support the event would not have run as smoothly. The presenting sponsor this year was Holbrook Asphalt and the Chapter cannot thank them enough for being the sponsor. We hope everyone received a Live Lucky hat with the presenting sponsor’s logo and event details stitched in. In addition to the presenting sponsor there were breakfast sponsors, a lunch sponsor, moving golf cart sponsors, T Box sponsors, designated driver sponsors and the Premium Club house sponsor – Integrated Landscape Management. The Golf Classic ended with raffle prizes. The grand prize was $500, donated by CAI. Event awards were awarded for the men’s and women’s closest to the pin, longest drive and first, second and third place overall scoring. The winner of First Place Overall was Trident Security. Second Place went to Agave Environmental Contracting, and Third Place was awarded to Stillwater Landscape Management. A special thank you to the Golf Committee for their efforts organizing the event and soliciting sponsors and participants, and helping the Chapter office conduct the event. I sincerely appreciate all our volunteers and sponsors who make our Chapter successful and- most of all - FUN! Kayte Comes Executive Director CAI Central Arizona
8
www.caicommunityresource.com
Making a Difference is Our Mission. As the Arizona division of North America’s community management industry leader, we know what it takes to create great communities that residents are proud to call home. We start by putting the right teams in place – local property experts who deliver our best-in-class solutions, along with genuinely helpful service, to enhance the property values and lifestyles of those we serve. That’s how we make a difference, every day, for great communities like yours. Making a Difference. Every Day.
How can we serve you? Contact us today. 9000 E Pima Center Parkway | Suite 300 | Scottsdale, AZ 85258 16150 N Arrowhead Fountains Center Dr. | Suite 200 | Peoria, AZ 85382 8375 N Oracle Road | Suite 150 | Tucson, AZ 85704 480.551.4301 Email contactus.az@fsresidential.com Winter 2016 9 www.fsresidential.com
2016
State of Our Industry:
As we enter the New Year, it is an appropriate time to examine the state of community association industry. Where have we (as an industry and as individuals) been over the past several years, and where are we headed? To answer these questions, we asked community association industry leaders to share their thoughts on the “State of our Industry.” The respondents were provided with a survey asking several questions about the industry, their business and themselves. The responses are below. (Note: responses may have been edited or reformatted from their original content). Jeff Allen – SCI Construction Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: Digital pictures, scanned notes and property maps by email. After performing hundreds of repairs, inspections for repair proposals and recommendations, email and internet applications of pictures helped speed repair proposals, reduce costs and clarify details between contractors, property managers and board members. Physical property inspections will always be needed, but budget repair proposals and quick answers to structural and aesthetic problems can be answered with speed. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Communications with property managers, board members and contractors should improve as we learn to connect better. Maintenance of properties will be easier as we speak to each other about specific repairs. This will save time and expense for all involved. Q: What is the best thing about working in this industry? A: We have enjoyed repairing structural issues for many years. Difficult repairs can be fun, as many have been put off for years with no solution. It is satisfying to fix someone’s problems so that they can enjoy their home in comfort and safety. 10
www.caicommunityresource.com
Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: While repairing a second floor walk deck patio in 2014, we found Phoenix Gazette newspaper articles about the 1975 Phoenix Suns, the year our family moved to the Valley. Brought back good memories. Josh Bolen – Carpenter, Hazlewood, Delgado & Bolen Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: I anticipate the legislature continuing to be very involved in the legal aspects of Community Associations. Most likely the legislature will continue to add additional regulations to Community Associations, and attempt to usurp a Community Association’s rights. As you know, additional and further regulation will only make it more complicated for Community Associations to operate. I also see technology becoming a bigger factor in legal disputes that involve Community Associations. Issues involving drones, defamation claims on social media and other websites, electronic record retention issues, electronic notices and voting requirements, and most importantly the Board’s use of email, will all be technology-related legal issues for Associations to navigate.
As for “Outs”, it will be Community Association that refuse to comply with the law or that attempt to only do the bare minimum. Community Association law is becoming very complex and Homeowners are quickly turning to Homeowner Lawyers to resolve their disputes rather than attempting to work amicably with Associations. This unfortunate litigious environment makes it so Boards have to strictly comply with the law and routinely consult with their professional management companies and attorneys. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1?
A: HA! Where can a Homeowner legally park their flying cars, how will a Community Association deal with X-ray glasses in the community, does the Association need to obtain a marijuana license to serve it at Community Events, and can a Homeowner’s Assistant Robot serve on the Board? I say this as a joke, but the legislature is never going to slow down, and technology will continue to be ever changing. From here on out, Community Associations will have to always be prepared to adapt to and address ever changing technology and legal issues. Q: What is the best thing about working in this industry? A: The people - people in this industry always want to improve and better their communities. We see this in their constant involvement with education, volunteerism, and activism. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: As a young and new Community Association Lawyer, I asked a very experienced opposing homeowner’s attorney, “Why in the world would your client spend $10,000 on an attorney to fight for a $150.00 wall?” His answer: “It’s principle – and there is no dollar amount you can put on principle – it’s expensive”. This made no sense to me, because at the time my “principles” would have preferred a bigger TV. Terry Curtis – Foothills Insurance Agency Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: As lenders continue to unravel the ambiguous directions provided by the Dodd Frank act, to “qualify” community associations, there will be more requirements for endorsements and features in the association insurance policies. Since the homeowners are the members of the association, it is in their best interest that the association have a package of insurance, that will make their community “qualified” by FHA, Fannie Mae, Freddie Mac, VA etc.
This year, many lenders were still flexible about what was and was not in an existing insurance package, but I predict that next year this flexibility will go away. As FHA has produced hard and fast rules as far back as 2013, and the banks will soon find they cannot sell their loans or qualify for FHA or VA loan guarantees or mortgage insurance if the associations itself is not qualified by its insurance policies. Some of these requirements include, Inflation Guard, Ordinance and Law, Equipment Breakdown, Severability of Insureds and an adequate Fidelity bond or Crime policy to cover 3 months dues plus reserves. If your insurance agent can’t provide a Certificate of Insurance that states these coverages, then many would be
home buyers or even homeowners will be declined for financing or re-financing. This will ultimately have an adverse effect on the value of those communities that do not comply. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: One can only hope that these regulations will get sorted out, and the rules revised to give the lenders the flexibility to only require what is actually needed. For example, you may live in a townhome where you have your own HVAC unit and you are required to maintain and insure it under your own condominium unit owners’ policy (HO-6). However, under the current rules, the association is required to have Equipment Breakdown coverage, for the replacement cost of your building. There is still not a full accommodation for the fact that not all associations are created equal, and some “bare walls exterior” policies make perfect sense. The Equipment Breakdown coverage makes sense on a true “all in” condominium where equipment benefits a common area, but the PUD or Townhome association is being forced to buy coverage for which they have no equipment to cover. Q: What is the best thing about working in this industry? A: It’s all about “serving” your community. Nothing brings you more of a feeling of accomplishment, than when you serve on behalf of others. Most of the people I have met in this industry feel the same way. So they are good people at heart. A lot of volunteers looking out for their community. It’s a great group of folks, both the volunteers, and the professionals. Renee Gordon – Elan Professional Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: For 2016 I see more educated board members and managers making better informed decisions for their communities. More reasonable decisions. CAI offers so much to boards, homeowners and managers. Being a board member is a big responsibility and tough position. Boards need support and guidance from their management company to navigate the HOA waters. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: In 2020 I think boards and homeowners will have an even more technological world. Many things that have been common, such as using coupons for payments, will all be a thing of the past. Checks are starting to be a thing of the past. Everything is getting more advance and done with a press of a button.
Industry | 12 Winter 2016
11
Industry continued…
Q: What is the best thing about working in this industry? A: The best thing about working in this industry is the relationships with my clients and colleagues. I have met so many wonderful people and every day is something new and interesting.
Jake Hoffman– Associa Arizona Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: To the chagrin of many industry Millennials, the professional association management industry is largely stuck in the 1990’s in terms of its embrace of technological integration, online optimization, association strategic planning, internal and external communication delivery, meeting management, and annual election procedures, among many others. It appears that the trepidation to leap forward is largely predicated on C-suite level contentment with the predictability of the current profit model rather than a true fear of innovation; however, I believe that the industry at-large is on the near-term precipice of metamorphic change.
Unfortunately, I do not believe the transformative changes are likely to occur industry-wide in 2016. Instead, 2016 will presumably yield a continuation of the steady march toward optimization of at least a few of these service deficits. A few of the evolutionary items that we can expect to see in 2016 are a greater emphasis on active business development efforts, the accelerated integration of primarily back-end technology (although some front-end integration will occur), increased client demand for electronic communication delivery with owners and residents, and a further exploration into call center customer service. Each of these areas of service delivery improvement are long overdue and their implementation will provide a welcomed boost to both the reputation of the professional association management industry and the service level enjoyed by our clients.
Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: While industry professionals are so often consumed by the onslaught of short-term workplace demands, achieving competitive advantage in the year 2020 will require strategic foresight and investment today. 2020 will bring about the ubiquitous embrace of electronic homeowner correspondence, secure online voting and call center customer service. Additionally, the 2020 service offerings that will likely be trending amongst industry early adopters are the implementation of front-end technology, specifically mobile apps and the virtualization of the board room.
12
www.caicommunityresource.com
As each of these technologies become more widespread throughout society, market forces will reduce the financial and consumer psychological barriers to adoption; ultimately, rendering the integration of these technology driven services feasible in the association management industry. The introduction of a front-end mobile app has the potential to substantially reduce the workload for customer service teams by further fostering a ‘self-help’ paradigm amongst homeowners, while the early adoption of virtual board rooms will reduce manager burnout and improve work-life balance.
Ryan Hoste – Econo-Smart Property Services Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: In the construction industry, I see a combination of communities being developed in the ways they were before the recession along with many more small community infill projects. There will continue to be growth on the far ends of town but the city centers will now see a high density type of growth. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: I expect to see more high rise residential developments. Both the younger and older demographics are wanting to live in more walkable and vibrant cities. Q: What is the best thing about working in this industry? A: The community association industry is a very steady market segment to provide construction services for. Mickey Latz – Golden Valley Property Management Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: New developments are popping up at a faster rate. There is a lot of infill happening in Central Phoenix.
Technology is helping management companies become more efficient as our software business partners interface and collaborate more often. Margins are getting squeezed as decision-makers (board members) become more knowledgeable during the interview phase. Miscellaneous fees are being reduced as coupon books and photocopying become passé.
Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Smaller offices; more mobile individuals; alwayson connectivity and real-time information become standard. Q: What is the best thing about working in this industry?
A: We make a huge impact on the communities we manage as the professionals in the industry helping lay-people make decisions that have long-term ramifications. Jessica Maceyko – Ekmark & Ekmark Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: In 2016, I think individuals in community associations will continue to take advantage of the educational opportunities available and make smart, forwardthinking decisions. This applies to strategic financial planning, insurance evaluation and proactive legal services, as well as involvement in legislative activities. Burying one’s head in the sand and only responding to problems once they arise is no longer an option. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: I think technology will continue to advance at a dramatic pace over the next 4 years. While I don’t anticipate driving (flying) to board meetings in a hovercraft, I do anticipate dealing with more legal issues related to the use of drones in communities. Q: What is the best thing about working in this industry? A: It is rewarding to help people resolve disputes at the most fundamental level – where they live. World peace may be the ultimate goal, but creating peace in our communities is where it starts! Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: I am saving these for the publication of my memoir, to be entitled “Keep Calm And Try To Be Reasonable: Advice From An HOA Lawyer.” HA! Jacob Marshall – Desert Mountain Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: Technology, technology and technology. My boards are continuously moving forward and pushing for efficient alternative methods to historical practices, annual meetings mailing, ballot counting, board candidate interviews tape and put on website for example. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Our tablet or smart phones will most likely be completely different at that time. More easily snap photos send letters or hold meetings through our mobile devices or watches may become more of a normal process. Q: What is the best thing about working in this industry? A: Job Security. There are down times and up times, but at all times for the foreseeable future, there will still
be a need for HOA Managers. We must continue to be innovative and provide people first solutions to realize that job security for the long term. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: One time, an owner accused my office of putting a snake on his trash can because he didn’t pull it in from the curb in time. He said we did this because we wanted him to leave the trash can out so we could send him a letter. Pretty comical. Audra Purdie – CAU Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: A current trend we have been dealing with lately is primary residence homeowners renting out their homes on a weekly basis as if it were a vacation rental. Homeowners can post their home on specialized websites specifically created for vacation rental purposes. This causes undue risk and liability exposure at the association premises, and often the association does not know this is even occurring. Q: What is the best thing about working in this industry? A: I really enjoy working with the people. I not only get to work with several managers but I hear from boards and home owners as well. Everyone that calls needs something, so it feels good that I can help people understand insurance and help them on their way. Toni Rudolph – First Citizens Bank Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: Not necessarily a new trend but growing rapidly everyday day is banks providing clients the capability to mobile bank. You don’t have to leave your home or if out on the town leave the restaurant to make a deposit to your account. Just snap a photo with your smart phone and you instantly made a deposit to your account. Typically used by Consumers and some small businesses, I believe as technology advances there may be more applications for Commercial Clients to utilize.
The biggest “In” right now is chipped cards and the security features it provides. In Europe the technology has been around for years. On October 1 2015, EMV (Europay, Mastercard and Visa) was implemented here in the US. Merchants across the country are accepting chip-card transactions and their numbers are growing rapidly as the US fully migrates to the new technology. By the end of 2015 it was estimated that about 70 percent of all credit cards in the U.S. were expected to be Industry | 14 Winter 2016
13
Industry continued…
chip-enabled cards. A key driver was a shift in liability. As of 10-01-15, if a merchant is still using the “swipe and signature” methodology and the customer has a “smart” card, the merchant becomes liable for any fraudulent transactions made. Card issuers are also adopting chip technology for debit cards.
What is “Out”- carrying lots of cash and standing in a bank line to make a deposit.
Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Trends and “Ins” for 2020 could be all about technology and possible cardless banking and credit transactions. Instead of having any cards in your wallet you maybe be using your finger prints or other identifying characteristics like your eyes to make purchases and withdrawals from your banking account or credit account. “Outs” could be carrying any type of plastic cards in your wallet or for that fact carrying a wallet at all. Q: What is the best thing about working in this industry? A: The people you interact with on a daily basis. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: I was once robbed when I was a teller at the drive in window. A car pulled up and I was handed a note that said this is a robbery, we have guns on you. Put all your money in the tube. I turned to look behind me, the branch just opened and wanted to see if there was someone in the lobby with a gun. As I turned the man said in a gruff voice, hurry up girl. Since the drive up window was not bullet proof glass and I couldn’t tell if there was anyone in the lobby with a gun, I gave him a small amount of cash and he drove off.
He was later caught and interestingly the car he was driving was stolen. He asked the owner of the car if he could test drive the vehicle and came and robbed me. Be careful when selling your car and the prospective buyer wants to test drive your car.
Regis Salazar – Vision Community Management Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: Board members and community members are becoming more aware of their insurance coverage and what is and is not included in their insurance policies. While price is still important to associations, we are seeing an increase in our communities picking better coverage over a lower price consistently. We are also seeing a lot more community members calling to get information on the master policies and get policies matched up so they have 14
www.caicommunityresource.com
proper coverage in case of a loss. The days of lowest price bidding are out and the days of better coverage are in.
We are also seeing communities take a proactive stance on maintenance. They are addressing risk management within their communities to reduce losses and litigation and are investing back into their infrastructure as well as the aesthetic appeal of their communities. While we are still seeing claims for storm damage and liability, we have seen a decrease in water and sewer claims where boards are educating homeowners on prevention.
Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A:.I hope to see the trend of associations continuing to seek out the best coverage for their associations at the best price, while being educated on the products they are purchasing continue. Homeowners are encouraged if not required to have insurance to balance out the policies purchased by the association in case of major losses and the claims process continue to become streamlined. Risk Management and Loss Prevention are tools utilized and promoted by our industry so that overall, major losses are prevented as much as possible. I also hope to see more self-promotion from our industry. Homeowner Associations are not going away, so telling the community the good that is done at every level and making sure we educate on the importance of the work we do will hopefully be a regular course of business. Q: What is the best thing about working in this industry? A: I find it rewarding that I can make a difference. Even if there is no recognition, no one says thank you and it is not something major, doing the right thing and helping someone even if they don’t know you did it is rewarding at the end of the day. This is a customer service industry and I am in the business of helping people. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: While one of our communities while completing a complete replacement of the sewer waste lines, the homeowners were instructed not to use their restrooms. In this case, it was a four story building and the first and second story neighbors did not get along. Well, the second story neighbor proceeded to use his restroom and “do his business” on his neighbor while the lines were disconnected. Unfortunately, the contractor was the one that had to clean it up, but to this day, I still can’t believe that people really do that to each other. Steve Serra – eUnify Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”?
A: In 2016 we will continue to see a migration away from older server-based technologies to newer cloud-based systems. Cloud technologies provide a number of financial and operational advantages that provide a compelling justification for the move to a more modern system.
Financially, cloud-based systems have a lower total cost of ownership as there are no servers to buy and maintain, no per user upfront licensing fees or costly support contracts. You can donate your old servers and say goodbye to paying for operating system or database software upgrades. Operationally, cloud technologies provide you with 24/7 access to your information in a secure and always available environment. This allows you to remain productive even when you are not in the office. While on a plane over Arkansas or in a hotel in Cleveland you can run payroll, respond to various homeowner/board inquiries or send out the next batch of violation letters.
Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: By 2020 the industry will have completed its transition to mobile platforms away from desktop solutions. Tablets and phones are in limited use today by management companies, but will continue to become more prevalent as more firms realize the productivity and efficiency gains of a mobile-enabled workforce. These productivity gains allow firms to grow without adding headcount which directly impacts the bottom line.
Residents will also get the majority of information on their phone which makes it simpler for residents to remain informed regarding their community. With better access to more timely information, residents will become more involved and community operations and decisions will become more transparent.
Q: What is the best thing about working in this industry? A: This industry is about people and relationships. Associations are comprised of people and families that want to live in community to build lasting bonds. Community managers and volunteers that manage these communities are in a unique position to foster this sense of community by creating environments where all residents can flourish. Suzanne White – Paramount 911 Restoration and Construction Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: It’s in to be proactive on issues or concerns that may arise. It’s out to fight maintenance issues on a day by
day or “putting out a fire” basis. We foresee better quality and advancement in roofing materials and more green products introduced into the market. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Higher quality products and innovation at a lower cost point. More longevity with products that are introduced such as longer warranties. Q: What is the best thing about working in this industry? A: It’s great to work with educated managers and boards and management companies and to see them being proactive and addressing concerns prior to an issue occurring. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: When I first started working at Paramount Roofing and Paramount 911 Restoration I begged the owner of my company, Brian Gleason, to take me on some projects. After much hesitation he finally did. We had a work order to do a full review on a property that had 17 buildings. Needless to say he took me up on all 17 buildings in the middle of August. I just about died from the heat, but keeping my composure, I never let him know. Needless to say I do not ask to go up on roofs anymore. That was the first and the last time. I leave those tasks to the more skilled and seasoned professionals that work at my company. Anne Whitson – Goodman Law Offices Q: What do you foresee as the new trends for 2016 in your field? What’s “in” and what’s “out”? A: The trend in the industry is definitely “homeowner pays” collections. This is favorable to homeowners associations, which then are not required to go “out of pocket” to collect on delinquent accounts. Q: Now, imagine we are approaching the year 2020. How would you respond to Question #1? A: Automation is key. The faster the legal process can be moved from start to finish, the faster the associations receive their delinquent payments. Q: What is the best thing about working in this industry? A: The best thing about the industry is the close-knit relationships between community managers and vendors – even those in competition with each other. It feels like a big family. Q: Optional: Please share a funny, interesting or crazy anecdote or story from your time in this industry. A: I’ll leave that to the community managers – they deserve the spotlight on that one!
Winter 2016
15
Using Drones To Enforce HOA Violations By Clint Goodman, Esq.
Drones are quite the “buzz” nowadays. Early in 2015, the Federal Aviation Administration (FAA) granted Amazon permission to start testing their delivery drones. Imagine getting your packages minutes after ordering them. Amazing. Since the spike in private ownership of remote-controlled drones, more of us are asking whether homeowners associations can (or should) be using drones to enforce HOA violations. There are mixed feelings about HOA drones. Some are worried about privacy. Others think their use will lead to abuse and “unreasonable enforcement” because it has too much of a “big brother” feel. Others believe that technology is supposed to make life easier and having drones for their HOA’s code enforcement will significantly reduce the time and expense traditional enforcement brings. Whatever your opinion is, when (not if) drone enforcement becomes a reality, associations need to be careful that the association uses them with prudence. Right now HOAs cannot use drones “commercially” without FAA approval. Whether enforcement drones in HOAs are considered “commercial use” depends on who is using them and how. For example, use of a drone is likely not “commercial” if it is privately owned by the HOA president and used by the president or another director without pay. Conversely, hiring a company to use drones for code enforcement may cross the line, at least right now. If Amazon can get permission to do it, I have a feeling we will see the use of drones in the commercial context across the board very soon. 16
www.caicommunityresource.com
HOAs using “private” drones to enforce HOA violations should consider a few things as follows: Liability. Drones crash. They can crash into cars parked on the street or the grass in someone’s backyard. Hopefully they never hit anyone but if they do expect a personal injury lawsuit. To minimize an HOA’s legal exposure, I’d recommend the HOA require that whoever is using the drone agree to indemnify the association in the event of a claim. Sound. Drones are loud. If you have rules prohibiting members from using them because they are so loud, arguably the association should not use them either. Privacy. Drones record everything. Expect a lot of heat when your drone flies over someone who happens to be sunbathing in the nude. Conclusion Eventually the courts will give us some direction on what drones can and cannot do. Perhaps the court will even tackle the question of whether drones can record enclosed backyards that are not open to public view. Until then, be wise and prudent in their use by at least seeking out an opinion from an attorney that focuses in this area.
Clint G. Goodman, Esq. is the founding attorney of Goodman Law Offices, and an active member of the Central Arizona Chapter’s Legislative Action Committee. Clint’s passion is education for community managers, board members, and homeowners
Community AssoCiAtion LAw Brown | Olcott, PLLC Phil Brown | Jonathan olcott
tucson 190 w magee, ste 182 tucson AZ 85704 P. 520-229-3377 F. 888-202-0059
Phoenix 5201 n 7th Avenue Phoenix AZ 85013 P. 602-952-6925 F. 888-202-0059
• Arizona’s Leading Contingent Fee Assessment Collection Program o o o o
Aligns the Association’s interest in recovery with the Firms Perfect for Non-Profit Corporations with Limited Cash Flow We collect our fees directly from the Delinquent Owner We do not take a percentage of the Assessments
• $50 Flat Monthly Fee EMAIL and PHONE Legal Advice with our Attorneys
Visit our interactive website: http://www.azhoalaw.net
Family. Friends. Community. At CCMC, we build community by bringing people together in the neighborhoods where they live and offices where we work. Simply put, we create experiences that connect people. Our unique brand of community association management is about connecting neighbors, encouraging leaders to be their best, and infusing life with fun!
Discover the difference.
Creating experiences that connect people at: Anthem, CO Belterra, TX Celebration, FL Craig Ranch, TX Daybreak, UT Desert Mountain, AZ Estrella, AZ Mountain’s Edge, NV Power Ranch, AZ Towne Lake, TX
8360 E. Via de Ventura Boulevard Suite L-100 Scottsdale AZ 85258 www.CCMCnet.com
Winter 2016
17
Social Media for HOA’s and Property Management Companies By Sarah Sukta
Chances are, in addition to a website, your HOA or property management company uses and/ or participates in some form of social networking. Whether it is Twitter, Facebook or YouTube, social media is a great way to share information as well as build an active online community. Social media can be used to remind members about upcoming board meetings and other community events, open discussion forums for planned maintenance projects, or gather feedback from residents regarding community topics. What Social Media Platform Should I be Using? Twitter – Twitter is short and sweet. Tweet off community information in 140 characters or less and you can even share pictures and videos too. Add #hashtags of keywords to get your tweets to trend or use #hashtags that are already trending. Facebook – Facebook is the largest social networking site with the largest number of users. HOA’s and property management companies should create a Facebook page for community members to ‘like’ where information and photos are shared. For larger property management companies, paid advertising on this platform can help grow revenue and secure new clients. LinkedIn – LinkedIn is a network of business professionals. Share blog posts, join a community group or follow property management companies or vendors for community tips. LinkedIn can also be a good resource for new job recruiting.
and more. Users only see information from other users within a predefined neighborhood, so the content is more localized than other platforms. Instagram – Pictures! Pictures! And more Pictures! This platform allows for you to share visual stories. Instagram even allows for you to share your pictures on your other social media accounts and use #hashtags. Now What? Make a Plan It’s a good idea to make sure you have a plan in place. What are your goals? How much time are you going to spend on social media platforms? Who will have control of posting? Here are some things to consider: • Establish an administrator or multiple administrators to share the responsibilities of regularly monitoring the social media accounts. • Be active! Maintain your social media site with current posts, pictures and videos. Share tips, stories or interesting and relevant blog posts. • Follow the Golden Rule - Treat everyone with professionalism and respect. • Create a social media “policy” which will act as a set of rules and guidelines and be sure to post a disclaimer giving your HOA the right to remove inappropriate content. • Set up privacy controls to review comments or pictures before they are posted. Whether you decide on one social networking platform or multiple, the main takeaway is to connect with homeowners, share information and promote community. Take advantage of this growing trend, social media is here to stay!
YouTube – YouTube allows you to post and record video presentations. Property management companies can use this platform to share video demos of services, or informative seminar presentations for client view. HOAs can use to post videos of board meetings or community events. NextDoor – NextDoor is a social media app specifically for homeowners to “monitor” their neighborhoods. The app allows registered users to receive information about criminal activity such as a break-in or vehicle theft, search for a lost pet, put items up for sale
18
www.caicommunityresource.com
Sarah Sukta is the Director of Marketing for eUnify, cloud based property management software for self-managed HOAs and property management companies and iColligo, HOA collections software for lawyers.
Board Leadership Development Workshop LEARN HOW TO BE AN EVEN MORE EFFECTIVE BOARD OF DIRECTORS.
Education for homeowner leaders just got better. The new CAI Board Leadership Development Workshop teaches you how to communicate with association residents, hire qualified managers and service providers, develop enforceable rules, interpret governing documents and more. It provides a comprehensive look at the roles and responsibilities of community association leaders and conveys information to help create and maintain the kind of community people want to call home.
Scottsdale Ranch Community Association Clubhouse February 19, 2016
In addition to a toolbox of support materials, each student receives a certificate of completion and recognition on the CAI website.
Winter 2016
19
El Nino 2015-2016 By Jim Potts
The weather phenomenon known as “El Nino� is a shift in the ocean and atmosphere that pushes west winds and warm water across the tropical Pacific, towards South America. This oceanatmosphere circulation of El Nino can boost the amount of rain certain regions produce. Because El Nino can last for an entire winter, some areas may get more winter storms than usual while others remain drier than usual. El Nino typically brings above normal rainfall to Arizona. With a strong El Nino forecast for this winter, we should expect the months of January through March to be wetter than normal. With all the forecasters making these predictions, we need to think about a few things in the landscape world. Plant water needs Desert adapted plants typically go into a rest period during the cooler months. They take this time to recover from the stresses of summer, recharging their little green batteries and storing energy for the next blast of summer. While resting, they reduce their need for resources such as water and nutrients needed for growth. Reducing or only providing supplemental water during the cold season is typically standard procedure in the desert, but with heavier than normal precipitation expected, it will be even more important to pay close attention to watering practices.
the time to abate problematic areas in retention and drainage areas that historically have washed away or held excessive water after a good rain. Being proactive with these known areas will save the extra costs incurred from having to deal with storm water issues such as pumping, increased fees for labor due to wet and muddy conditions and possible fines for nuisance water violations. Routine maintenance such as keeping the scuppers under sidewalks and the storm drain grates that spill into the retention basins clear of debris will help keep the storm water from overflowing the streets and eroding the slopes of the retention basins and potentially flooding unintended areas. Turf grass concerns Like any living thing, grass needs air to breath. With long rainy periods, low lying areas collect water. When these low lying areas fall in grass areas, the grass can suffer if the water does not drain away quick enough. The standing water can suffocate the grass if not drained away quickly and can cause soil compaction. In the spring, after the rains have subsided, I would recommend a good soil aeration with some sulfur to help the soil breath again. Benefits of rain
Excessive water in the root zone is never a good environment for plants, especially when they are not using the water to grow. This excessive water and minimal root activity can cause root failure through tissue rot, fungi growth and oxygen deficient soils.
Long steady rain has many benefits to the soil and plants. It helps leach salts from the soil, aids in microbiology activity and adds much needed nitrogen to the soil. It also rinses dust and pollutants from the plants and provides a good drink of water for all plants.
Soil erosion and ponding
With proper planning upfront, the expected winter rains can provide great benefits to our landscapes.
Identifying problematic grading conditions where erosion and ponding can occur before the heavy rains arrive can eliminate a great many headaches. While the soil is dry enough to work, take
20
www.caicommunityresource.com
Jim Potts, Horticulturist and Certified Arborist, is the Director of MaintenanceEast Valley for Caretaker Landscape and Tree Management.
TIRED OF
BORING PRESS RELEASES AND AGENCIES NOT
UNDERSTANDING SOCIAL + MEDIA?
Traditional Agency = Traditional Results (...maybe)
Explosively Creative = Explosive Results FREE CONSULT: GIVE US 15 MINUTES WE’LL GIVE YOU 15 CREATIVE IDEAS TO SUCCESSFULLY MARKET YOUR PROPERTY
480·275·8888
Awe Collective: The Occupancy Experts 480.275.8888 1215 W. Rio Salado Pkwy • Suite 101 Tempe, AZ • 85281 AweCollective.com
Winter 2016
@AweCollective
21
Defining and Relating Sustainability in the Landscape Industry By Gina Larsen
Sustainable – of, relating to, or being a method of harvesting or using a resource so that the resource is not depleted or permanently damaged; involving methods that do not completely use up or destroy natural resources; able to last or continue for a long time. Sustain – to provide what is needed for (something) to exist, continue, etc. In more recent years, the landscape management industry has taken the above definitions, merged them with the best practices for our industry and made them specifically relatable to the living landscapes of our communities. We have done this collectively as a team of professionals and shared our knowledge with each other in an effort to provide true and consistent support of the global endeavor to “go green” in our world. Why, do you ask, would an entire industry come together in such a cohesive effort? It’s time to ensure the natural resources that we have in our landscape are properly cared for and endure to provide the same assets (property value stability) and pleasure for future generations. Fundamental Best Practices of Sustainability • Proper Design, Planting, and Plant / Tree Selection • Proper Pruning 22
www.caicommunityresource.com
Proper Design/Selection – Before moving forward with the installation of any plant / tree, whether it is a first time installation or a replacement, the right plant / tree for the right place (micro-climate) should be selected. It is not a true statement that any plant / tree can be placed in any area. Important things to look for in the planting area (micro-climate) are: • Proximity (spacing) / type of other plants in area • Number of plants • Direction of facing (north, south, east, west) • Sun / shade exposure • Hardscape material present (streets, sidewalks, borders, walls, etc.) • Water / irrigation supply • Healthy plant from nursery • Soil type • Depth of planting – individual, not production planting To not take any of the data points above in consideration prior to planting is not conducive to a sustainable, longterm lifespan. Proper Pruning – Once the landscape is designed and placed in the ground, it is imperative to begin and continue proper pruning practices to ensure the landscape is sustainable and has the maximum lifespan per species
possible. Professional landscape service providers in our industry are performing the following practices: • Structural pruning for both plants and trees to ensure proper growth early on • Natural pruning of shrubs in areas where allowable • Manicured pruning of shrubs only when necessary and by hand, not shears • Renovation pruning for all species of shrubs that are receptive to the practice • Only reducing the crown of the tree by 25% in a single cutting • Remove crossing, damaged, diseased and dead branches from trees • Trim trees for clearance, safety and obstruction to reduce liabilities • Placing trees on a three (3) or five (5) year trimming program • Prune trees at the proper time of the year according to species • Trees shall not be topped or lion tailed As you can see, providing professional landscape service with true sustainability in mind can be a challenge and requires knowledge of best practices in our industry. The landscape professionals have realized and accepted there are constraints and parameters that have to be respected in the community association industry. Keeping this as a forethought, professional and certified landscape professionals have risen to these challenges and have developed and trained both service providers and community managers in the best practices of sustainable landscape management.
Gina Larsen is Sustainable Landscape Management Certified through the Arizona Landscape Contractors’ Association and is the Director of Business Development for ISS Grounds Control
THIS AD ISN’T BIG ENOUGH TO SAY MUCH. HERE’S OUR PHONE #602.437.4777 CITY PROPERTY MANAGEMENT Winter 2016
23
Will DNA Testing Help Your Association ‘Scoop the Poop’? By Lydia Peirce Linsmeier, Esq.
Community managers field a wide range of complaints from residents, but dog droppings are a constant headache for many associations. Despite community rules and local ordinances, certain dog owners still refuse to clean up after their companions. Pet owners that refuse to ‘scoop the poop’ create more than a simple nuisance. Feces may spread disease to other dogs, cats, and human residents, including E. coli, salmonella, and various types of worms. Flies are attracted to waste, and dog feces provide an ideal spot for flies to lay eggs. Finally, pet waste may also be an environmental hazard. If stormwater runoff washes the waste into rivers, lakes, and streams, the feces could cause water quality problems and spread disease.
resident dog is registered in the association database, the DNA from any dog droppings left on the common elements may be easily matched to the resident dog database. Voila – the discourteous dog owner is caught in flagrante. Before beginning a DNA testing program, the governing documents should be carefully reviewed to determine how the DNA swabbing can be made a requirement for canine residents. With assistance from community managers and legal counsel, community associations may also explore options for covering the necessary vendor fees for creating the database and testing future samples. For example, many community associations create a fine structure for poop scofflaws to cover the cost of having each sample tested.
Pet owners that refuse to ‘scoop the poop’ create more than a simple nuisance.
Condominium associations are turning to a high-tech solution for their dog poop woes. Simple and relatively inexpensive DNA testing of dog waste is now available in the United States. With community support, the process is relatively simple. A vendor compiles the DNA of every dog resident in the association into a database. The dog DNA is obtained through a quick and painless cheek swab. After every
24
www.caicommunityresource.com
Until there is a poop fairy to clean up after dogs, community associations must rely on residents to follow the rules and clean up pet waste. When rules, ordinances, and promoting awareness do not work, DNA testing is a proven method to clean up the common elements.
Lydia Peirce Linsmeier, Esq. is a senior associate at Carpenter, Hazlewood, Delgado & Bolen, PLC and has developed a unique practice area that is sensitive to the role of service and companion animals in community association settings.
2333 W University Dr Ste #C103 Tempe, AZ 85281 Ph: 480.448.1334 Email: Arizona@vf-law.com
COMMERCIAL PROPERTY SPECIALIST FOR OVER 25 YEARS
WHAT IS RIGHT ON TARGET? Right on Target is more than delivering what was promised. It is delivering more than what was expected. TIDY TREE TRIMMING
We care for your property as though it was our own. Call us to find out how we can assist you.
602-942-0421
Technical Expertise commitment to excellence are inter-graded into production operations. High Quality Products and Services is a competent display of his/her expertise in any field, and a mastery of their craft. Superior Workmanship is the hallmark of personal and professional ethics.
TidyTreeTrimming.com
Licensed | Bonded | Insured | ROC #154415 Winter 2016
25
C o n g r at u l at i o n s Corner
AMS Designations DMB Associates Inc Mrs. Jennifer Tweedie Sun Lakes HOA #1, Inc. Mrs. Kelly Haynes Arizona Community Management Services, LLC Mrs. Amy Taylor Recreational Center Inc Mr. Ramiro Wong Mrs. Nicole Fifer CMCA Designations Superstition Springs CMA Ms. Candice Lebrun DMB Associates Inc Ms. Lindsay Herring
CAI – CENTRAL ARIZONA CHAPTER
April 29, 2016
2016 TRADE SHOW WestWorld of Scottsdale
16601 N. Pima Rd. Scottsdale, AZ 85260
Tradeshow 9:00 am – 12:30 pm Lunch & Raffle Prizes 12:30 pm – 2:30 pm
DMB Associates Inc Mrs. Jennifer Tweedie PMG Services Ms. Julie Cowand
This year’s theme is ARIZONA BIKE WEEK! Come ride with us!
2015 Volunteer Award Recipients The Central Arizona Chapter will be highlighting the 2015 Volunteer Award Winners in each Issue in 2016. Starting in the Spring 2016 Issue, we will have the individual picture and bio of each 2015 recipient. HALL OF FAME Recognizes an individual who has significantly contributed to the overall success of CAI, its vision, goals and objectives; who has promoted the growth of our industry, helped to educate others and is a constant champion for CAI.
CAI – Central Arizona Chapter
Milan Carnes – Apache Wells HOA
BUSINESS PARTNER OF THE YEAR Created to recognize business partners in good standing for their contributions in time and resources for the betterment of the Chapter. Cory Billings - Valhalla Community Magazines MEMBER OF MERIT Member has contributed extraordinary service and time to the growth of the Chapter. This award may be given to a manager or a business partner who displays integrity, reliability and the ability to interface with managers, business partners, homeowners and other industry professionals.
9500 E. Indian Bend Rd. Scottsdale, AZ 85256
March 4, 2016 Registration 5:00 pm Dinner & Golf Games 5:00-8:00pm
Toni Rudolph – First Citizens Bank RISING STAR A volunteer who has risen to new challenges and going above and beyond their normal volunteer assignments. Leanne Sawaged – Dunn- Edwards Paints Terrance Smith, CMCA, AMS, LSM, PCAM – FirstService Residential Vicki Sears, AMS, PCAM - AAM
26
www.caicommunityresource.com
Lifetime Membership Free Club Rentals 3 hour of unlimited play
Proud to be your
HOA community bank. Things are different at a community bank. You matter and so does your investment. Whether you are looking for a full service HOA relationship or options for reserve funds, receive the exceptional care and personal attention your company deserves.
Thank you for helping us make our first
25 years
Amber Welch HOA Business Development 602-346-1816 awelch@metrophoenixbank.com metrophoenixbank.com
Building relationships that make a difference.
successful!
www.dlcresources.com Winter 2016
27
Annual Sponsors
CAI - Central Arizona Chapter
2015 Annual Sponsors
DIAMOND SPONSORS Carpenter Hazlewood Delgado & Bolen, PC. FirstService Residential Maxwell & Morgan, PC
Your community is waiting to hear from you. Speak up.
copper SPONSORS Vial Fotheringham LLP Lawyers GOLD SPONSORS Brown| Olcott, PLLC. CCMC Community Association Underwriters of America, Inc. DLC Resources Metro Phoenix Bank Roofing Southwest Shaw and Lines, LLC SILVER SPONSORS Alliance Association Bank Associa Arizona Association Capital Bank BlueStar Landscape Burdman & Shore, PLLC Burns Pest Elimination Butler Hansen Desert Classic Landscaping Dynamite Paving & Sealcoat Goodwill Commercial Maintenance HOAMCO - HOA Management Company Integrated Landscape Management LLC Kasdan LippSmith Weber Turner, LLP Mutual of Omaha Bank Paramount 911 Restoration PPG Paints Republic Services Sherwin Williams BRONZE SPONSORS Allied Barton Security Services ALPHA Community Management Benjamin Moore & Co. Brown Community Management, Inc Caretaker Landscape & Tree Management CBI Consulting and Construction Mgmt. CLC Enterprise Painting Ginsburg & Dwaileebe CPAs, LLP Holbrook Asphalt Co. Metro Property Services PMG Services SealMaster AZ The Travis Law Firm, PLC Transcend Security Solutions, Inc Union Bank HOA Services Urban Tree Care, Inc. 28
www.caicommunityresource.com
Full Color Community Magazines and Newsletters Your communication is our business.
Valhalla Community Magazines To see what our communication tools can do for your community, visit www.valhalla360.com or call (480) 634-1708.
I do not know you. I do not know your company. I do not know your company’s services. I do not know your company’s reputation.
Now, what is it you want to sell me? Sales start before your salesperson calls… by advertising in CAI’s Community Resource Magazine.
Call 480.634.1708 to advertise.
Winter 2016
29
Diamond Corner
Diamond Corner The CAI Central Arizona Chapter wants to thank our Diamond Sponsors, whose contributions assist us in preserving, protecting, and enhancing the industry. Our Diamond Sponsors contribute at the top level to our organization and are recognized in each issue by providing helpful information to our members. Carpenter, Hazlewood, Delgado & Bolen, PLC The future of community associations in Arizona remains bright. Population continues to grow. There are over 9,000 associations in Arizona with about 1.5 million residents. There will always be legislative intrusions, but residents want more services, better common areas. Those are things that governmental bodies cannot offer well for local neighborhoods. And current law says cities and counties can require developers to establish planned communities as long as the development plan requires the association and/or the developer to maintain common improvements. Maxwell & Morgan, P.C. The quality, experience and education level of the managers and service providers has never been higher. Unpaid debt, foreclosures and bankruptcies are down. There is now money to pursue those long-delayed improvement projects. Thus, our industry is well-poised to continue on an upward track. Our industry must continue working on the legislation front, by supporting the LAC and calls to action, which is anticipated to be a continuing challenge for our industry FirstService Residential As the New Year enthusiastically approaches, many are wondering where the homeowners association industry is headed. Well, to answer them – wherever we decide to take it! In the years past, this industry has suffered through many trials and tribulations with the housing market crash and we are finally starting to see things getting back to normal. Our builders are building again, people are buying and selling their homes, the sense of community is finally being restored. At FirstService Residential, we are committed to continue enhancing the value of every property we manage in the state of Arizona, so that our communities will thrive in the New Year.
30
www.caicommunityresource.com
I do not know you. I do not know your company. I do not know your company’s services. I do not know your company’s reputation. Now, what is it you want to sell me?
Sales start before your salesperson calls… by advertising in CAI’s Community Resource Magazine.
Call 480.634.1708 to advertise. Winter 2016
31
Calendar of Events
2016 CAI-CAC Event Calendar
January 12
CAI – Central Arizona Educational Lunch – Chickens Revisited and their Farm Friends Location: Hilton Phoenix Airport 2435 S. 47th St., Phoenix
21
Manager Discussion – Successful Annual Meetings (Lunch) Location: Dobson Ranch Sponsor: PPG/Pittsburg Paints
27-30
Annual Community Association Law Seminar Location: New Orleans, LA
february 4
New Member Breakfast Club Meeting – 9 AM Location: Paradise Bakery Raintree Sponsor: First Citizens Bank
19 Board Leadership Development Workshop (Essentials Class/New Name) Location: Scottsdale Ranch Community Association 25-26
PMDP Course M-201 Phoenix, AZ Location: Hilton Phoenix Airport 2435 S. 47th St., Phoenix
march 4
NIGHT GOLF – TOP GOLF (New) Location: Top Golf, Scottsdale Sponsor: Integrated Landscape Management
8
CAI – Central Arizona Educational Lunch 2016 Priceless Legal Advice Mini Tradeshow Location: Hilton Phoenix Airport 2435 S. 47th St., Phoenix
19
Community Cleanup Project
april 6
Best Practice Series – Class #1
7-8
PMDP Course M-203 Phoenix, AZ Location: Hilton Phoenix Airport 2435 S. 47th St., Phoenix
29
CAI – Central Arizona Chapter Tradeshow Location: West World, Scottsdale
For more information, visit the chapter website at www.cai-az.org or call the office at 602-388-1159. Items in red are CAI National events.
32
www.caicommunityresource.com
Winter 2016
33
34
www.caicommunityresource.com