DIVI ARUBA PHOENIX RESORT DIRECTORY We are excited to welcome you to the island of Aruba and delighted to have you as our guest at Divi Aruba Phoenix Beach Resort. This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or dial ext. 7004, 7005, or 7006. If you need resort assistance prior to arrival, please call 297-586-6066, and download our app for the latest information. Our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and show our appreciation for trusting us with your vacation. We wish you safe travels and a wonderful vacation! Thank you, The Management Team & Staff Divi Aruba Phoenix Beach Resort
Divi Aruba Phoenix Beach Resort, JE Irausquin Blvd. 75, Palm Beach, Aruba 297-586-6066 | www.diviarubaphoenix.com Reservations/Customer Service 1-800-367-3484 (toll-free) | 919-419-3484 (international) | guest.relations@diviresorts.com
ACTIVITIES There’s always something fun to do at our resort and on the happy island of Aruba! • Beaches – The island is home to many incredible, award-winning beaches, each beautiful in its own way. Some of the best are Palm Beach (where the resort is located), Arashi Beach, Baby Beach Boca Grandi Beach, Druif Beach, Eagle Beach, Roger’s Beach, and Coco Beach. • Family Activities – Family vacations at Divi mean fun for the whole family, including our youngest travelers. We have tons of fun family activities to keep you and your little ones entertained throughout the week. Please stop by the Concierge Desk for a list of this week’s activities or check our app. Please remember that a parent or guardian must accompany children for all activities. • Shopping – Located at our resort, you’ll find our shopping promenade where you can shop at the Mini-Mart, Kevin’s Jewelers, Aruba Aloe, and Treasure Cove. You can also rent a car at Royal Car Rental. Also located close to the resort is Alhambra Casino and Shops, where you can enjoy fine dining at Fusions, fast food from outlets such as Dunkin Donuts, and Baskin Robbins, and shopping at various gift shops. The downtown harbor and Oranjestad are also excellent places to shop high-end stores, and you’ll find plenty of shops for perfume, jewelry, clothing, souvenirs, and more. • Pure Indulgence Spa – Let our expert staff pamper you from head to toe and help you unwind during your vacation. For a menu of spa treatments, services, and specials, dial ext. 7069, stop by our Concierge desk or visit www.spaaruba.com. • Top Attractions – There’s an endless amount of island attractions and adventures to choose from. Options include Arikok National Park, the Bubali Bird Sanctuary, the Butterfly Farm, deep-sea fishing, the famed natural pool, historic gold mines, the Kukoo Kunuku Party Bus, horseback riding, safari tours, De Palm Island, and more. • Golf at The Links at Divi Aruba – Located just a few miles down the road at Divi Village Golf & Beach Resort, this meticulously landscaped 9-hole golf course with stunning views. To book a tee time or sign up for a tournament, visit www.divilinks.com, contact the Pro Shop from your room at ext. 5052, or call 297-581-GOLF. • Alhambra Casino – Located just a few minutes from the resort, Alhambra casino offers a dazzling array of slot machines and casino games. Plus, enjoy VIP benefits when you join the Players’ Club! For details, visit www.casinoalhambra.com or call 297-588-9000. • Nightlife – From beach bars to cafés, high-end restaurants, nightclubs, and even the unforgettable Kukoo Kunuku party bus, there are plenty of places to enjoy Aruba’s lively nightlife. For directions or more information on any island or resort experience, visit our Concierge Desk or dial ext. 7004, 7005, or 7006.
AIRLINES Please confirm your airline reservations at least 48-hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 7004, 7005, or 7006. For information on all airlines, call 297-524-2324 or visit www.airportaruba.com.
AIRPORT & CUSTOMS Queen Beatrix International Airport, the local airport, is located an easy 20-30 minute drive from the resort. If you are departing to the United States, we strongly advise you to arrive at least 3-4 hours before your flight departure due to FAA security requirements and to clear United States Customs and Immigration in Aruba. Charter flights to the other islands and beyond may require you to be at the airport 2-3 hours in advance. For information on arrivals and departures, visit www.airportaruba.com.
AMENITIES Our resort offers an array of great amenities for you to enjoy on vacation: • 2 Freshwater Swimming Pools • Outdoor Whirlpool & Hot Tub • Poolside Swim-Up Bar • Children’s Pool • 24-Hour Fitness Center • Pure Indulgence Spa* • Beachside Dining at pureocean, purebeach, & The Wave Shack, plus Refreshments on Wheels • Air-Conditioned Dining at puredeli • Happy Hour Specials • Beach Palapas, Umbrellas, Chaise Lounges, Chairs, & Towels • Poolside Chaise Lounges & Cabanas • Shopping Promenade - Shops & Mini-Mart* • Basketball Court • Weekly Activities • BBQ Grills • On-Site Laundry (coin-operated) • Concierge Desk • Complimentary Wi-Fi • Free Parking • Wedding & Event Services, & Facilities* • 24-Hour Security • Multilingual Staff *Available at an additional cost. Please visit the Concierge Desk for pricing. Food and beverage offerings, menus, and hours are subject to change without notice.
ATM There is an ATM located in our resort lobby and additional ATMs can be found in the lobby of the Tamarijn Aruba All Inclusive Resort, the Alhambra Casino, and nearby supermarkets.
BABYSITTING SERVICES Arrangements for childcare services can be accommodated through an outside provider. Please dial ext. 7002, 7004, or 7006 for details, and please specify if special needs or skills are required. A minimum of 24 hours advance notice is required to arrange childcare services.
BANKS Aruba’s banks are typically open Monday-Friday from 8 a.m. – 4 p.m.
BEACH CHAIRS & PALAPAS Beach and pool chairs are complimentary for all guests and are available on a first-come, first-served basis. Please be aware that our beach attendants cannot reserve chairs in advance. We appreciate the consideration of all owners and guests and ask that you do not leave your hut/chairs unattended. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on the beach/pool chairs before 7 a.m. Reserving palapas is not allowed. Any chairs left unattended for more than two hours will be reassigned to another guest.
BEACH & POOL SAFETY There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children while on the beach and in the pools. Children under the age of 16 are not permitted to use the hot tub or jacuzzi. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs. Large floats are not allowed in the pool next to the swim-up bar. Please do not bring glass containers to the pool and beach areas. Large pool floats are not allowed in the pool next to the swim-up bar. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs. For your own health and safety, we recommend you do not purchase items from beach vendors who are not employed by the resort.
BEACH TOWELS You will be given one beach towel for each person in your party, which can be picked up at the towel hut, located on the pathway next to the beach and the hot tub, and refreshed daily between 7:00 a.m. and 6:00 p.m. Used towels can be returned/dropped off at the towel hut, or taken to the room and returned when fresh towels are delivered. Dirty towels may be replaced for the same number of clean towels. We kindly as that you consider the environment and change your towels only once per day.
BELLMAN SERVICE For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 0. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
BILLING Personal checks are not accepted at our resort. For your convenience, we will provide you with a copy of your charges the day before checkout. Keep in mind that this bill does not include any charges incurred after the initial presentation. Please review your account at your earliest convenience return all room key cards.
CAR RENTAL Please visit Royal Car Rental for rates and assistance with booking a rental car.
CHECK-IN Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures. To speed up your checkout process, we can present you with a bill for your charges on the day prior to your departure. Please keep in mind that this does not include your final night’s room charge and tax, additional food and beverages, or other charges you have incurred from the time the bill was presented. Please review your bill at your earliest convenience with our Front desk staff. To avoid waiting in line on the morning of your departure (especially on Saturday mornings), you can settle your account the night before. The Front Desk tends to be quiet between 10 a.m. and 10 p.m. If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff to be stored safely until your departure.
CHURCHES & PLACES OF WORSHIP Please visit the Concierge Desk or dial ext. 7004, 7005, or 7006 for more information about local churches and places of worship.
CLEAN CHECK PROGRAM For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We’ve reviewed every area of our health and cleanliness procedures,
and our enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on Aruba. For more details on our CLEAN CHECK program, visit www.diviresorts.com/clean-check.htm.
CLIMATE Aruba’s temperature remains constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 78°F (25°C) closer to the coast. Trade winds provide cooling breezes on the island, and on occasion, there’s a little rainfall in early fall. Aruba is also conveniently located outside of the hurricane belt.
COMMENTS & FEEDBACK Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on TripAdvisor. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE DESK If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk located in the lobby for expert advice and recommendations, or dial ext. 7004, 7005, or 7006 for assistance.
CREDIT CARDS We accept American Express, Visa, MasterCard, and Discover. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from Aruba, therefore, any calls made will be charged at the regular international rates.
CRIBS & ROLLAWAY BEDS Baby cribs and rollaway beds can be reserved for $10 per day. Please call the Front Desk at ext. 7024, 7048, or dial 0 for the operator to reserve these items. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, first-served basis.
CURRENCY The official currency of Aruba is the Aruban florin, but US dollars are accepted everywhere, and it is not necessary to exchange US dollars into the local currency. Nearly all prices are listed in US dollars and we will gladly exchange the local currency for US dollars.
DIVI VACATION CLUB Learn more about membership in the Divi Vacation Club and how you can experience more of Divi Aruba Phoenix Beach Resort and club destinations on Barbados, Bonaire, and St. Maarten, as well as exchange through the Divi Exchange Network to thousands of exciting worldwide
destinations with Interval International. The club also includes the Loyalty Benefits program with discounts and privileges on Club Services, Club Recognition, and Club Amenities. For an informative tour with one of our Vacation Specialists, please visit our Concierge desk, or call ext. 7002/7004/7006. For more information anytime, please call 1-888-863-6822 (toll-free) or 1-919-419-3484 (outside of the US), or visit www.divivacationclub.com.
DOCTOR/DENTIST Our Front Desk or Concierge Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 7024/7048 for the Front Desk to let us know.
DRESS CODE The resort dress code is laid-back and informal. However, please do not wear wet swimsuits in our restaurants or the lobby. Eveningwear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
DUTY-FREE United States citizens, regardless of age, who have been out of the country for more than 48 hours and have not used their respective duty-free allowance within 30 days, are entitled to a duty-free tax exemption. For details, visit www.aaa.com/aaa/Traveler/CaribbeanCustoms.pdf. Canadian citizens, visit travel.gc.ca/returning/customs/what-you-can-bring-home-to-canada for details. European and British citizens, visit your country’s official customs websites for details.
ELECTRICITY & ENERGY CONSERVATION DC 120 volts, 60 cycle – USA voltage at the resort We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit. Please assist us with our conservation efforts by: • Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room. • Conserving water in-room and in public areas and reporting any water leaks.
• Decreasing your waste by using recycle bins for glass, cans, and plastic. • Keeping the beach clean of litter. • Protecting the iguanas from harm and not feeding them. • Refraining from using single-use plastic bottles and straws. In addition to our own environmental efforts, we support the local community and love to give back through our Divi Impact and Divi Cares programs. Ask us how you can contribute to this worthy cause. Drinking Water – There is no need to purchase bottled water in Aruba as the island’s tap water is pure and meets the highest standards set by the World Health Organization. We have water stations throughout the resort, where you can refill your reusable cups or bottles.
EMERGENCY NUMBERS Emergency 911 Police Station 100 Fire Department 911 Hospital 527-4000 Operator 0 Maintenance 0 Front Desk 7024/7048* *For a Doctor, Dentist, or Pharmacy
FIRE & FIRE ALARMS Please review the SAFETY & SECURITY section.
FITNESS CENTER Our 24-hour fitness center, located on the second floor of the main tower, offers the latest exercise equipment and is accessible with your room key. Before using the facility for the first time, please sign the attendance form. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict and direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.
GRATUITIES, ROOM TAX, & OTHER GOVERNMENT CHARGES There is a 15.5% service charge, a 1.47% turnover tax, a 9.5% government tax, and a $3 environmental levy per room on all nightly room rentals. The airport departure tax is usually covered in the price of your airline ticket. By island custom, a 15% service charge is added to all food and beverage checks. Cash gratuities and/or tips are accepted and appreciated if you receive exceptional service from a staff member. These fees/charges are subject to change.
HAIRDRYERS All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING Resort Guests (paying a nightly rate): • Daily trash and tidy-up service is included. • Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk. Timeshare Owners: Timeshare owners can purchase Daily service for the week at the following rate: • Studio $85 • one bedroom $95 • two bedrooms $105 • three bedrooms $115 • Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk. • You will receive one full-service weekly cleaning of your unit at no extra charge. Full daily service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay. Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed. The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees. For housekeeping assistance, please dial ext. 7030 or ext. 0. Divi Vacation Club Members: • President Elite members receive complimentary daily service. All other members may receive a discount for daily service depending on their level of membership. • Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk. For housekeeping assistance, please dial ext. 7030 or ext. 0.
ICE MACHINES Ice machines are located on the 3rd floor of the Tower. In the Villas, there are ice machines located on the 1st and 2nd floors. The Beach Towers have ice machines on the 1st floor between buildings A and B and on the 3rd, 5th, 6th, and 7th floors next to the elevators.
IMMIGRATION All international guests are required to carry a valid passport. Visitors must have a return or continuing airline ticket. For more information, please visit the Front Desk. For airport entry and exit protocols due to COVID-19, please visit the airport and airline websites prior to travel.
INTERNET SERVICE Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below: • Turn on your computer/mobile device. • View your internet browser and refresh. • For network, select DIVI RESORTS and click connect. • Enter the password given to you by the Front Desk. • Press enter to log in and you’re ready to go online. • If you cannot access the Wi-Fi, please dial the Front Desk.
INTERNATIONAL CALLING CODES If you need assistance finding an international calling code, please contact our Front Desk or Concierge Desk for assistance.
INVENTORY TIMESHARE UNITS & STUDIOS This is your home away from home, so we respectfully request that you leave your unit in the condition in which you would like to find it, and please refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD These items are located in your guest room closet for your convenience.
LANGUAGE In Aruba, most inhabitants speak, write, and read English, Dutch, Spanish, and Papiamento. Dutch is the official language of the island as Aruba is a Dutch colony. Papiamento is also spoken on Aruba, and locals are delighted when visitors use their language. Here are some helpful words:
Bon dia – Good morning Bon ‘tardi – Good afternoon Bon ‘nochi – Good night Con ta Bai – How are you?
Mi ta bon – I am fine Ayo – Bye Danki – Thank you Bon Bini – Welcome
LAUNDRY Laundry facilities are located on the 3rd floor of the Tower and the 1st floor of the Villas. Our washing machines and dryers require U.S. quarters. Detergent and fabric softeners are available for purchase at the on-site Mini-Mart. Dry cleaning is available Monday through Saturday. For service, fill in the laundry list provided in your suite and contact the Front Desk for pick up at ext. 7024 or 7048 before 9 a.m. Please indicate if express or same-day service is requested. Dry cleaning service is not available on Sundays and holidays.
LOST & FOUND Inquiries regarding lost items should be made to the Front Desk ext. 7024 or 7048. We will make every effort to assist you in locating your lost item(s).
MAGAZINES & NEWSPAPERS Visit www.arubatoday.com for a digital newspaper.
MAIL Stamps are available at our on-site shop. The cost to mail letters is determined by the weight of each letter.
MAINTENANCE If you have a maintenance issue, please call the Operator at ext. 0. Please note, per our CLEAN CHECK program, maintenance staff can only enter and fix issues in your unit when you are not inside. All equipment is sanitized before and after use.
MAPS A map of the resort can be reviewed anytime at www.diviresorts.com/divi-aruba-phoenixbeach-resort-aruba.htm#gallery. If you would like a printed resort map, please visit the Concierge Desk or Front Desk. Island roadmaps can also be picked up at the Concierge Desk.
MEETINGS, WEDDINGS, & SPECIAL EVENTS Our food and beverage staff can arrange the perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held on the beach, at Divi’s beachside restaurants, at Alhambra Casino’s indoor banquet facility, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please contact the Front desk or Concierge Desk for assistance with booking these packages and services while at the resort. We have professional
resort-based coordinators to assist you with all of your needs. For assistance before you arrive, contact our groups department at 800-801-5550 or email groupsales@diviresorts.com.
NON-SMOKING POLICY All rooms at our resort are non-smoking. Smoking is only allowed on your patio or balcony and at designated smoking areas around the resort. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your suite. If you smoke on your balcony, patio, or anywhere on the resort, please use an ashtray or other receptacle for your ashes and cigarettes. The island is very windy, so please be careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES Our Front Desk or Concierge Desk will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION According to the most recent census, 120,000 people live on Aruba.
RADIO STATIONS There are several local Aruba stations including: CANAL 90 FM 89.9
MAGIC GM 96.5
HITS FM 100.9
EASY FM 97.9
COOL FM 98.9
TOP FM 95.1
RESORT EXTENSIONS Operator
0
Housekeeping
7030/0
Front Desk
7024/7048
Security
0
Concierge Desk
7004/7005/7006
Activities
7028/7048
Bellman
0
Timeshare Sales
7004/7005/7006
RESORT RESTAURANTS & BARS All restaurants and bars follow our CLEAN CHECK program safety protocols. For details, visit www.diviresorts.com/clean-check.htm. Divi Aruba Phoenix Beach Resort has three eateries and two bars. pureocean Restaurant pureocean offers an exceptional dining experience whether it’s a romantic evening under the stars with your special someone or a picturesque family dinner. Enjoy a carefully crafted menu of fresh seafood, savory steaks, and exquisite international cuisine in the bistro or under sparkling palm trees on the beach. are required. Call ext. 7041/0 to book your table. For
additional information, visit www.pureoceanrestaurant.com. purebeach Restaurant Sit back and relax at this trendy oceanfront eatery with a refreshing handcrafted cocktail and your favorite bar food. Featuring daily happy hour specials and a lively swim-up bar where you can order right from the pool, purebeach Restaurant offers something for everyone! Reservations are preferred. Call ext. 6167/0 to book your table. For additional information, visit www.purebeacharuba.com. puredeli Stop by puredeli for a quick bite before exploring the island, or grab sandwiches to bring with you to the beach. This air-conditioned NY-style deli offers freshly baked pastries, hearty sandwiches, gourmet coffee, rich desserts, smoothies, and more. For additional information, dial ext. 7044/0. The Wave Shack Hang ten and take a break from sun-soaked adventures at The Wave Shack, Divi Aruba Phoenix Beach Resort’s newest pizzeria, bar and grill located conveniently near the Villa Pool. At this laid-back beachfront eatery, guests will get to indulge in cheese-smothered pizza pies, from classic margherita to loaded shrimp and caramelized onion. Select individual slices and customizable paninis and burgers are also on the menu, plus tasty bites like fries and mozzarella sticks to help you satisfy your poolside cravings. Refreshments To Go Cold beer, anyone? Keep an eye out for Divi Aruba Phoenix’s exciting new ice cream and beverage cart, Refreshments on Wheels! Rolling up with some respite from the hot sun on the path from purebeach to pureocean, this on-the-go cart brings the party to you. Grab an ice-cold Balashi beer, a hand-crafted cocktail of the day, and a sweet ice cream treat for the kiddos without ever leaving the beach. It’s Dushi, Dushi! *Food and beverage offerings, menus, and hours are subject to change without notice.
SAFE DEPOSIT BOXES Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY For your safety, we have security devices, lights, and patrols to protect you and your property. These measures do not provide an absolute guarantee against loss; therefore, it is up to you to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control. We ask guests who see any suspicious activity to contact our Security Team or the Front Desk immediately at ext. 0, 7024, or 7048. Please keep in mind that all resort employees wear a name tag at all times. Additional safety guidelines and best practices: • Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable. • Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes. • When returning to the hotel in the evening, use main access roads and walkways. • Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers. • Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety: When you first arrive at your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main unit door. There is also a fire hose and extinguisher on each floor level in the exterior stairwell. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your room keys so you can easily locate them in an emergency. In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. DO NOT USE ELEVATORS. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so. Car Security: Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SUN EXPOSURE The sun in Aruba can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE Room-to-Room Calling: For 3-digit room numbers, please dial 4 before the room number. For room numbers with more than 3 digits, simply dial the room number. Local Calls: Dial 9 plus the phone number. There is a charge of US $0.86 per call/per minute, which is automatically charged to your account. Cell Phones & CSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company. Long-Distance Calls: Dial 9 + 00 + area code + phone number. Charges for long-distance calls will be added to your account. For rates, please dial the operator at ext. 0 for assistance. International operators can be contacted by dialing 9 + 121. Please be advised that international operator-assisted calls have significantly higher rates. Please be advised that long-distance rates from our island are significantly higher than US rates and 800 numbers cannot be dialed from a foreign country (they will be charged as regular overseas rates). National calling cards will not give you the discounted rate when calling from outside your country. All partial minutes will be charged a full minute.
TELEVISION CHANNELS TV CHANNELS All rooms are equipped with cable television and flat-screen TVs. Currently, channels we offer in-room are: CH 4
ISLAND GUIDE
CH 28
HTV
CH 5
ISLAND TEMPTATION
CH 29
NATIONAL GEOGRAPHIC
CH 6
FOX NEWS
CH 30
HLN HEADLINE NEWS
CH 7
WGN 9 CHICAGO
CH 31
BVN
CH 8
CNN
CH 32
BOOMERANG
CH 9
FREEFORM
CH 33
CARTOON NETWORK
CH 10
BBC WORLD NEWS
CH 34
E/I
CH 11
ESPN
CH 35
TLC
CH 12
LA ESTRELLA VENEZUELA
CH 36
ID
CH 13
TELEARUBA
CH 37
DEUTSCHE WELLE
CH 14
ABC
CH 38
BLOOMBERG NEWS
CH 15
NBC
CH 39
UNIVERSAL
CH 16
CBS
CH 40
TV LAND
CH 17
USA
CH 41
TCM
CH 18
DISCOVERY
CH 42
UNIVERSAL
CH 19
SPACE
CH 43
TBN
CH 20
TNT
CH 44
EWTN SPANISH
CH 21
FX MOVIE
CH 45
EWTN ENGLISH
CH 22
NTN24
CH 46
SETAR CHANNEL
CH 23
TELEARUBA
CH 47
LMN
CH 24
RCTV MUNDO
CH 48
DARIO TV
CH 25
ARTS & ENTERTAINMENT
CH 49
ARUBA.COM
CH 26
E! ENTERTAINMENT
CH 50
TVO KIDS
CH 27
LIFETIME
CH 51
IN-ROOM CHANNEL
*CHANNELS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
TIME ZONE Aruba follows Atlantic Standard Time year-round. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it Is on the island.
TIPPING Most restaurants will not include automatic gratuity unless you are a large party. Standard tipping for good service in Aruba restaurants is 10%-15%. If you have any questions, please visit our Concierge Desk.
TRANSPORTATION On Aruba, vehicles drive on the right side of the road and international traffic signs are used. Foreign and international driver’s licenses are valid. Bus Service – Aruba’s bus service is efficient and affordable. The bus stop to take you to Oranjestad is located right in front of the resort. The bus stop to the high-rise hotels Is across the street, opposite the tower. You will see signs for “bushalte,” meaning “bus stop.” From Monday to Saturday, buses operate from 5:45 a.m. to 11:30 p.m., running every 20 minutes, except after 6 p.m., when service is hourly. Service is also hourly on Sundays and holidays. The fare is $2.30 one-way. Please try to carry the exact fare as large bills are not accepted. To rent a car, please see CAR RENTAL for more details. Taxis – Taxi service is available 24 hours a day and taxis can be found at the front entrance of the resort at any time. Taxi rates are government-controlled and non-negotiable. Surcharges are commonly applied on Sundays, holidays, and after midnight. Please call the Front desk for rate information.
TRASH Please help us keep our resort and island clean and do not litter. Aruba is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided throughout the resort and by retrieving any items that blow away.
WAKE-UP SERVICE To request a wake-up call, please dial the Front Desk at ext. 7024 or 7048.