CARINA BAY ALL-INCLUSIVE ADULT-ONLY BEACH RESORT & CASINO RESORT DIRECTORY We are excited to welcome you to the completely renovated all-inclusive adult-only “CB” and the beautiful island of St. Croix. This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the latest information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or Front Desk, or dial ext. 701/702. If you need resort assistance prior to arrival, please call 340-773-9700, and check our Divi Resorts mobile app for the most up-to-date information. Our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and show our appreciation for trusting us with your vacation. We wish you safe travels and a wonderful vacation! Thank you, Management Team & Staff
Divi Carina Bay Beach Resort & Casino, 5025 Turner Hole, Christiansted, VI 00820 340-773-9700 | www.divicarinabay.com Reservations & Customer Service 1-800-367-3484 (toll-free) | 919-419-3484 (international) | guest.relations@diviresorts.com
ACTIVITIES There’s always something fun to do at our resort and on the beautiful island of St. Croix! • Beaches – All beaches on St. Croix are open to the public. There are plenty of deserted beaches throughout the island, but access is sometimes difficult. Please speak with our Concierge Desk or Front Desk team for suggestions and directions before heading out.* • Activities – Please pick up week’s activities schedule from our Concierge Desk or Front Desk. You can also see our schedule on our Divi Resorts mobile app. • Shopping – Located near the resort is the island’s capital of Christiansted, where you’ll find great shopping with plenty of souvenirs, arts, crafts, jewelry, and more. Frederiksted, another popular town on the island, is approximately 15 miles from the resort. For directions, please visit our Concierge Desk or Front Desk. • Sightseeing – Enjoy the beautiful St. George Village Botanical Gardens, dive “The Wall” at Cane Bay, take a Sweeny’s Safari Tour to hit all of the top sights, take a trip to Buck Island where you can snorkel, hike, and explore, or visit Point Udall, Sandy Point, or the Carambola Tide Pools for fantastic photo opportunities. For a wonderful look at St. Croix’s heritage, visit Fort Christiansvaern and its historic sites in Christiansted or indulge in a rum tasting at Cruzan’s and Captain Morgan’s, a beer tasting at the Leatherback Brewing Company, and a vodka tasting at Mutiny Vodka’s Sion Farm distillery. • Water Sports – Our on-site water sports center is located at the beach on our resort and offers kayaks, snorkeling gear, paddleboards, and more. • Carina Bay Casino – Test your luck at our casino, which is conveniently located across the street from our resort, and join the Players’ Club to start earning valuable points, privileges, and savings right away! To enter the Casino, guests must be at least 21 years of age, and a valid ID is required. Visit www.carinbabay.com for more information on promotions and entertainment. *Sargassum Seaweed Notice: Right now, like many areas in the Caribbean, Divi Carina Bay and some island beaches may be experiencing large amounts of naturally occurring sargassum seaweed washing ashore. While at Divi Carina Bay, we continually clean the beach to keep it clear of sargassum seaweed, there is nothing we can do to prevent its presence or smell. We apologize for any inconvenience or discomfort this may cause during your stay. For directions or more information on any island or resort experience, please visit our Concierge Desk or dial the Front Desk at ext. 701/702.
AIRLINES Please confirm your airline reservations at least 48 hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 701/702. For information on all airlines, visit www.viport.com/hera.html.
AIRPORT The local airport, Henry E. Rohlsen (HERA), is located within an easy 20-minute drive from the resort. For directions, visit www.diviresorts.com/divi-carina-location.htm.
AMENITIES Our resort offers an array of amenities for you to enjoy on your vacation, including: • 2 Freshwater Swimming Pools • Pool Umbrellas, Cabanas, Chairs & Towels • Beach Umbrellas, Chairs & Towels • Restaurants & Bars • 18-Hole Miniature Golf • Tennis Court • Pickle Ball Court • Shuffleboard • Water Sports Center • Fitness Center • Carina Bay Casino* • Gift Shop • On-Site Laundry (coin-operated) • Concierge Desk • Complimentary Wi-Fi • Complimentary Parking • Wedding/Event Services & Facilities* • 24-Hour Security • Multilingual Staff *Available at an additional cost. Please visit the Concierge Desk for pricing. Food and beverage offerings, menus, and hours are subject to change without notice.
ATM There is an ATM located at the Bell Station near the Front Desk, as well as three additional ATMs inside the Carina Bay Casino.
BANKS Banks are open Monday-Friday from 9 a.m. to 3 p.m.
BEACH UMBRELLAS & CHAIRS Beach chairs and umbrellas are available on a first-come, first-served basis. Please be aware that our beach attendants cannot reserve chairs or umbrellas in advance and any beach chairs and umbrellas left unattended for more than two hours will be reassigned to other guests. If you need assistance, please visit our water sports center. Beach chairs and umbrellas are spaced out to provide the recommended social distancing.
BEACH & POOL SAFETY There is no lifeguard on duty, therefore swimming is at your own risk. Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 9 p.m. Please read and comply with all rules posted on pool signs.
BEACH TOWELS Beach towels are available at the water sports center.
BELLMAN SERVICE For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 701/702. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed. Our luggage storage procedures have been enhanced for your protection, and bell carts will be cleaned after every use.
CAR RENTAL When renting a car, we ask that you drive with extreme care. Vehicles drive on the left-hand side of the road (not on the right-hand side like in the U.S.) and U.S. traffic signs are used. Cars have the steering wheel on the same side as in the U.S., even though driving is on the left hand side of the road. Foreign and international driver’s licenses are valid. Taxis are widely available on the island. Unlike those on the mainland, they have no meters. All carry government-issued rate sheets with prices for destinations throughout the island, based on two passengers per trip. Rates increase at 5 p.m. There are several independent services we can recommend. Please see our Concierge Desk or Front Desk for any questions regarding taxis or need assistance in arranging a pick-up or drop-off. There is no bus service or other public transportation available from the resort.
CASINO Visit our casino conveniently located across the street from the resort. Join the Players’ Club and ask for a Beachcomber Card to start earning valuable points, privileges, and savings right away. Visit www.carinbabay.com for more information on promotions and entertainment. To enter the casino, guests must be 21 years of age or older and present a valid ID.
CHECK-IN Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time. For your safety, we have added hand sanitizer stations at our lobby entrances and exits, and social distancing must be followed at all times.
CHECKOUT Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. Our enhanced CLEAN CHECK protocols are strictly enforced and require additional cleaning time. There is a $100 charge per hour for late checkouts. Your bill will be delivered to your room the night prior to your checkout date. To avoid long lines at checkout, please call the Front Desk prior to leaving your room and we will process your credit card on file for any room or incidental charges. If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff and stored safety until your departure.
CHURCHES/PLACES OF WORSHIP Please visit the Concierge Desk or Front Desk or call ext. 701/702 for more information about local churches and places of worship.
CLEAN CHECK PROGRAM For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We have reviewed every area of our health and cleanliness procedures, and our enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on Bonaire. Guest can spot the CLEAN CHECK symbol throughout the resort on signage that help gusts with distancing and guidelines. We have focused on every touchpoint: Front Desk, Concierge & Bellman Service | Guest Rooms | Housekeeping & Laundry | Restaurants & Bars | Activities | Swimming Pools & Hot Tubs | Fitness Center | Public Spaces | Resort Maintenance | Banqueting & Events | Staff Training & Back of House | Vendors & Incoming Deliveries We are working diligently to safeguard your health and wellbeing from check-in to farewell. For more details on our CLEAN CHECK program, visit www.diviresorts.coom/clean-check.htm.
CLIMATE St. Croix’s temperatures remain constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 70°F (21°C) closer to the coast. Trade winds provide cooling breezes on the island, and there is occasional rainfall in the late summer and early fall.
COMMENTS & FEEDBACK Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on our TripAdvisor page. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE DESK If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk or Front Desk located in the lobby or dial ext. 701/702.
CREDIT CARDS We accept American Express, Visa, MasterCard, and Discover. A list with emergency phone numbers to all major credit card companies is available at the Front Desk.
CURRENCY The official currency of St. Croix is U.S. Dollars.
CUSTOMS St. Croix is a duty-free port. That means foreign-made goods are sold without any import taxes. You are permitted to bring back $1,600 per person to the mainland every 30 days. You will have to go through U.S. customs and immigration prior to your return to the mainland. Customs and immigration will be done at all ports, including the airport, a seaplane port, or a cruise port.
DOCTOR/DENTIST Our Front Desk or Concierge staff will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 701/702 to let us know.
DRESS CODE The dress code is totally informal but we ask that you wear sandals or shoes at all times. Wet swimsuits are not permitted in the restaurants or lobby. Eveningwear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
ELECTRICITY & ENERGY CONSERVATION We utilize the same voltage as the U.S. - DC 110 volts, 60-cycle. We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit. Please assist us with our conservation efforts by: • Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room. • Conserving water in-room and in public areas and report any water leaks. • Decreasing your waste by using recycle bins for glass, cans, and plastic. • Keeping the beach clean of litter. • Protecting the iguanas from harm and do not feed them. • Refraining from using single-use plastic bottles and straws. In addition to our own environmental efforts, we support the local community and love to give back through our Divi Cares programs. Ask us how you can contribute to this cause today!
EMERGENCY NUMBERS Emergency 911* Ambulance 911* Police 911* Fire Department 911* Hospital 340-778-6311 Front Desk 701/702** Security 701/702 *If you use your cell phone to dial 911, you have to dial 340-772-9111. **For a doctor, dentist or pharmacy.
FIRE & FIRE ALARMS Please review the SAFETY & SECURITY section.
FITNESS CENTER (opening soon) Our fitness center offers the latest exercise equipment, including a computerized bicycle, a StairMaster, and other cardiovascular/aerobic training equipment. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. The rules and regulations of the fitness center are posted at the entrance and all workouts are at your own risk. All guests are required to follow social distancing when using the fitness center and sanitize equipment before and after use.
HAIRDRYERS All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING In compliance with our CLEAN CHECK program, prior to guest check-in, a housekeeping attendant will spray disinfectant on all surfaces. Kitchen items will be washed in the sink with hot water and soap. All windows and sliding doors will be open to ventilate the room while cleaning. New safety protocols are also in place for handling laundry and daily housekeeping services. For more information on the CLEAN CHECK program, visit www.diviresorts.com/clean-check.htm. Please note, per our CLEAN CHECK program, housekeeping can only enter a unit when guests are not inside. We ask that you vacate your unit prior to housekeeping entering, and not return until housekeeping has left. Thank you! Resort Guests (paying a nightly rate): • As part of our CLEAN CHECK protocols, and to keep our guests and staff safe, we will not service or clean your unit on a daily basis. However, if you would like your unit to be cleaned, please contact the Front Desk and we will schedule a time to service your unit when you are not inside to avoid close contact. • Guests that require towel and trash service should place these items outside their unit’s front door between 8 a.m. and 11 a.m. daily. Please place towels in the bags provided and seal them before placing them outside for collection. • Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk. • Housekeeping will leave clean towels and/or fresh amenities by your unit’s front door between 8 a.m. and 2 p.m. Timeshare Owners: • As part of our CLEAN CHECK protocols, and to keep our guests and staff safe, we will not service or clean your unit on a daily basis. However, if you would like your unit to be cleaned, please contact the Front Desk and we will schedule a time to service your unit when you are not inside to avoid close contact. • Guests that require towel and trash service should place these items outside their unit’s front door between 8 a.m. and 11 a.m. daily. Please place towels in the bags provided and seal them before placing them outside for collection.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk. • Housekeeping will leave clean towels and/or fresh amenities by your unit’s front door between 8 a.m. and 2 p.m. • You will receive one full-service weekly cleaning of your unit at no extra charge. Full daily service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay. Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed. The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees. For housekeeping assistance, please dial ext. 701/702.
ICE MACHINES Ice machines are located on the second floor of each wing. You may also get ice by asking any of our bartenders or the Front Desk after hours.
IMMIGRATION All international guests are required to carry a valid passport. International visitors must have a return or continuing airline ticket. U.S visitors do not need a passport. For more information please visit the Front desk. For airport entry and exit protocols due to COVID-19, please visit airport and airline websites prior to travel.
INTERNATIONAL CALLING CODES If you need assistance finding an international calling code, please contact our Concierge Desk or Front Desk by dialing ext. 701/702.
INTERNET SERVICE Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest network name and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below: • Turn on your computer/mobile device. • View your internet browser and refresh.
• For network, select the name given to you by the Front Desk and click connect. • Enter the password given to you by the Front Desk. • Press enter to log in and you’re ready to go online. • If you cannot access the Wi-Fi, please dial the Front Desk.
INVENTORY TIMESHARE UNITS & STUDIOS This is your home away from home. We respectfully request that you leave your unit in the condition in which you would like to find it and refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD These items are located in your guest room closet for your convenience.
LANGUAGE English is the official language of St Croix.
LAUNDRY Laundry facilities are located in the building closest to the shuffleboard court. Our washing machines and dryers require four quarters ($1.00). Detergent and fabric softeners are available for purchase. For dry cleaning services, please contact the Front Desk.
LOST & FOUND Inquiries regarding lost items should be made to Front Desk at ext. 701/702. We will make every effort to assist you in locating your lost item(s).
MAIL Postal rates are the same as on the U.S. mainland. Regular mail leaves the resort every afternoon except on Saturdays and Sundays.
MAINTENANCE If you have a maintenance issue, please call the Front Desk at ext. 701/702. Please note, per our CLEAN CHECK program, maintenance staff can only enter and fix issues in your unit when you are not inside. All equipment is sanitized before and after use.
MAPS A map of the resort can be viewed anytime on our Divi Resorts mobile app. If you would like a printed resort map, please visit the Concierge Desk or Front desk. Island roadmaps can be picked up at the Concierge Desk.
MEETINGS, WEDDINGS & SPECIAL EVENTS Our food and beverage staff can arrange the perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held on the beach, at our beachside restaurants, at the casino’s indoor banquet facility, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please contact the Front desk or Concierge Desk for assistance with booking these packages and services while at the resort. We have professional on-site coordinators to assist you with your needs. For assistance before you arrive, please call our groups department at 800-801-5550 or email groupsales@diviresorts.com.
NON-SMOKING POLICY All rooms at the resort are non-smoking. Smoking is only allowed at designated smoking areas around the resort. According to the United States Virgin Islands Department of Health, there is a basic rule of maintaining a 20-foot distance from any entrance, exit, ventilation intake, serving area in a restaurant, lobby, or any other public space. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your room. If you smoke anywhere on the resort, please use an ashtray or other receptacle to discard your cigarette and ash. The island is very windy, so please be especially careful when disposing of your cigarette and respectful to non-smokers who may be around you.
PHARMACIES Our Front Desk or Concierge staff will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION According to the most recent census, 50,600 people live on St. Croix.
MAIN RESORT EXTENSIONS Front Desk 701/702 Concierge Desk 701/702 Bellman 701/702 Housekeeping 701/702 Security 701/702 Front Desk Manager 497 Rooms Division Manager 496 General Manager 708 Activities Coordinator 701
RESORT RESTAURANTS & BARS All restaurants and bars follow our CLEAN CHECK program safety protocols, which include hand sanitizer stations at entrances and exits, and single-use disposable à la carte menus, glassware, napkins, silverware, and condiments placed in front of the guest after being seated. In addition, tables are spaced for social distancing, and our restaurants and bars are deep cleaned and sanitized daily. For details, visit www.diviresorts.com/clean-check.htm. Carina Bay offers several eateries and and bars to choose from. Tuscany Ristorante Italiano Transport yourself into the heart of Italy with rich pasta dishes, fresh fish, and prime cuts of steak accompanied by your favorite wine. Our signature restaurant is adorned with a sleek, modern design with comfortable booths and tables, air conditioning, dramatic decor, and fantastic ocean views. For reservations, dial ext. 701/202. pureroc & Umami Asian Fusion Located on the terrace, pureroc offers breathtaking ocean views and a delicious selection of fresh seafood, steak, chicken, lamb, and vegetables served on a sizzling hot lava rock or a pan-Asian dining experience from Umami. For reservations, dial ext. 701/202. Oceans Bar & Grill Situated around the main pool, Oceans Bar & Grill offers a lively atmosphere with al fresco dining, daily drink specials, and a variety of made-to-order brick-oven pizzas. For reservations, dial ext. 701/202. Latitude Bar Our round lobby bar is the perfect place to meet and mingle with a refreshing drink. Grab a cocktail before dinner or late-night pick-me-up with friends in air-conditioned comfort. East End Coffee (coming soon) Fuel up with a gourmet cup of coffee, delicious pastries, ice cream, smoothies, and more at this convenient grab and go eatery. Carina Café & Bar Located inside Carina Bay Casino, this lively café and bar serves up satisfying cocktails, refreshing beer, and tasty snacks. *Please check our Divi Resorts mobile app or website for information on food and beverage offerings as opening/closing days, menus and hours are subject to change without notice.
SAFE DEPOSIT BOXES Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY For information on Divi Resorts’ CLEAN CHECK program with its advanced hygiene standards and health and safety measures, please visit www.diviresorts.com/clean-check.htm.
We have security devices, lights, and patrols to protect you and your property, but these measures do not provide an absolute guarantee against loss. Therefore, it is up to the guest to obtain trip insurance and to utilize other measures to protect against problems beyond our reasonable control. We ask guests to report any suspicious activity to our Security Team or the Front Desk immediately at ext. 701/702. Please note that resort employees wear name tags at all times. Additional safety guidelines and best practices: • Secure your room before you leave and at night by locking all windows and doors using the locking devices provided. • Lock your entrance door from the inside and the connecting door, if applicable. • Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes. • When returning to the hotel in the evening, use main access roads and walkways. • Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers. • Do not draw attention to yourself by displaying large amounts of cash or valuables. Fire Safety: When you check into your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main unit door. There is also an extinguisher on each floor. Count the number of doors between your room and the exits. This will assist you in the need of an emergency evacuation. Choose a specific spot to keep your keys so you can easily locate them in an emergency. In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not reenter your room unless authorities or resort staff has instructed you to do so. Car Security: Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SHOPPING Check with our Concierge Desk for great shopping tips!
SUN EXPOSURE The sun in St. Croix can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE • Room-to-room calling: Dial room number. • Local Calls: Dial 9 plus the number. • Cell phones & GSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company. • Long-Distance Calls: Dial 9 and your long-distance number. Please note that long-distance rates from our island are significantly higher than US rates. *All partial minutes will be charged a full minute.
TELEVISION CHANNELS All rooms are equipped with cable and flat-screen TVs. Please check the channel menu guide for information on local and network channels.
TIME ZONE St. Croix follows Atlantic Standard Time year-round. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it is on the island.
TIPPING Additional gratuity is always welcome if you feel we have provided you with service that went above and beyond the call of duty. Simply add the tip to your dining receipt and it will automatically be added to your bill.
TRANSPORTATION Vehicles drive on the left side of the road and U.S. traffic signs are used. Foreign and international driver’s licenses are valid. • Bus Service: There is no public transportation available from the resort. • Car Rental: To rent a car, please see the Front Desk. • Taxis: Taxis are widely available on the island. Unlike those on the mainland, they have no meters. All carry government-issued rate sheets with prices for destinations throughout the island, based on two passengers per trip. Rates increase at 5 p.m. Please see our Concierge Desk or Front Desk for any questions regarding taxis.
TRASH Please help us keep our resort and island clean by not littering. St. Croix is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided around the resort and by not allowing anything to blow into the pools or ocean.
WAKE-UP SERVICE To request a wake-up call, please dial the Front Desk at ext. 701/702.