Jerrie Kertz was named Senior Vice President, Operations Planning and Optimization in September 2014. She is responsible for technology operations planning, strategy, support, and optimization for major technology initiatives and products, as well as improvements to the end-to-end customer experience. Jerrie leads planning efforts in support of the frontline field operations teams, care centers, and technology operations centers, as well as infrastructure planners and engineers. She is also responsible for AT&T’s global fleet, the company’s Business Continuity program, and operational matters for National Security and Emergency Preparedness. Jerrie began her career with Southwestern Bell as an outside plant engineer in Arlington, Texas. She held field positions in Installation & Maintenance at different management levels in Fort Worth, Dallas, and Houston. She also worked in a dispatch center and served on the Operations Planning and Optimization team while in Houston and San Antonio. In addition, Jerrie has worked in Internal Audit, served as president of AT&T Messaging, led the Global Engineering Support team in Network Planning & Engineering, and served as vice president of application and service management in IT Operations. Along the way, she says, she learned to “never question my ability to take on a new role or assignment no matter how much of a stretch it may seem. I will always have something to offer and something to learn no matter what the role may be.” A native Texan, Jerrie graduated from Texas A&M University with a degree in industrial engineering and currently serves on the university’s Industrial and Systems Engineering Advisory Council. She and her husband, Lionel, and son, Kyle, make their home in Dallas, Texas. PDJ
Jerrie Kertz
A Senior VP with AT&T, this Texan Knows how to Optimize Success
…I will always have something to offer and something to learn… Read more at WWW.DIVERSITYJOURNAL.COM
21