Builder Division Development Manager
LEADERS Worth Watching
Education: Bachelor of Arts, economics, UCLA; MBA Executive Program Certification, UCLA Anderson School of Management Company Name: New American Funding Industry: Financial Services Company CEO: Rick Arvielo Company Headquarters Location: Tustin, California Number of Employees: 5,000+ Your Location (if different from above): Tustin, California Words you live by: We should focus on the people that like us, not the ones that don’t. But don’t forget about those other people either. You never know who they could turn out to be. Who is your personal hero? Ruth Bader Ginsburg What book are you reading? Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles What was your first job: Accountant (CPA) Favorite charity: Maryknoll Missionaries Interests: Travel, hiking, and food Family: Married with three kids, two girls and a boy
... even if you strike out at something in your career, you can’t get discouraged. You have to keep working, keep grinding, and take advantage of your next at bat.
Tenacity Is Key The one trait that I’ve always considered to be critical to my success is tenacity. You can’t ever give up. It’s about never giving up in life or in your career. You need to be willing to try different things. You can’t live in fear of failing or being unsuccessful. You have to be willing to seek out new things and commit to giving them an honest effort. Sales is like baseball. I’m a big Los Angeles Dodgers fan, and in baseball, if you bat .300 or .400, you are a really, really good baseball player. That means that even the best players are failing six or seven times out of ten. But they don’t get discouraged.
2021 Second Quarter
And you can’t get discouraged either. You can’t look at or dwell on what you don’t get. You have to look at what you do get. You have to think about it this way: even if you don’t get the business this time around, you’re due to hit the next home run. You have to believe that you will succeed eventually, even if you failed this time. Take my first experience with working in the homebuilder business as an example. My first builder project, which would have been 20 units, fell apart suddenly. But before I knew it, I had secured a new contract with a different builder for 261 units. I learned then that it’s about not giving up on
what you believe in. I wanted to be the best in my field, and I didn’t lose hope after the first deal fell through. I kept working and secured a much bigger deal that helped jumpstart my career. That helped me learn that even if you strike out at something in your career, you can’t get discouraged. You have to keep working, keep grinding, and take advantage of your next at bat. You have to understand that you will need to make adjustments. Tenacity isn’t insanity. You can’t keep doing the same thing over and over again if it isn’t working. Be willing to make those changes and hit a home run in your next at bat.