December 2022 Techtimes Newsletter

Seasonal Greeting At this season of Thanksgiving, we want to say thank you to our clients and newsletter subscribers. You are some of the most business-savvy individuals in the Greater Houston area. We love watching you grow your business, and we learn much from your commitment to YOUR clients, and your true understanding of customer service. From the blogs you follow to the books you recommend, we appreciate your desire to learn. We think of you each month when we write our newsletter.

We want our newsletter to be full of information we pass along to you — to help you be a better boss, manager and business professional. And because of that goal, you (unknowingly) push us to excellence every month, as we plan articles for you. Happiest Thanksgiving wishes to you and your family.

December 2022 Your Image Here

This monthly publication provided courtesy of Dewayne Chappell CEO of Divergys.

Give Your Business An Advantage In 2023

By Paying Attention To Important IT News And Trends Of 2022 The year 2022 was a big one for IT, experiencing growth in all areas, especially for infrastructure in remote work due to the pandemic. When businesses fail to have updated IT infrastructure in place, regardless of company size or location, their customers’ and employees’ sensitive information is at risk. By investing in proper IT infrastructure, businesses can improve productivity while saving money.

It’s a win-win situation.

Keeping that in mind, business owners need to be aware of changes in the IT industry so they “As a business owner, you don’t can best protect their businesses have time to waste on technical and and customers. The IT industry is operational issues. That’s where we continuing to grow, so you must shine! Call us and put an end to your make necessary updates. Here, IT problems finally and forever!” you’ll find the most important IT - - Dewayne Chappell, Divergys, news and trends of 2022.

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Understanding these trends will help foster success into 2023 and beyond.

Increased Need For IT Services Due To Remote Employees One of the biggest challenges for many industries was the need for reliable IT services for remote employees. Businesses had to send their employees home, so they needed to find ways to ensure their information would stay protected.

To fix this issue, many businesses started working with MSPs to help with their IT and cyber security needs. MSPs can install, support and maintain all the users’ devices and PCs connected to the network. Since they manage devices remotely, they’re

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available to help employees with their concerns as soon as they arise. MSPs are also incredibly beneficial when it comes to protecting information from hackers and other significant problems.

They’ll be there to assist with issues such as lost devices, hardware failures, natural disasters and many other situations.

A Need For More Automation Between rising costs due to inflation and staffing issues, many small-business owners are doing more of the repetitive but necessary tasks that don’t bring much value to the business. However, many things can be automated, including email marketing and data entry. Business owners don’t have to do everything on their own, especially when they can automate many of these essential daily tasks.

Implementing automation leaves business owners and employees less stressed while freeing up time for higher-valued tasks.

“When businesses fail to have updated IT infrastructure in place, regardless of company size or location, their customers’ and employees’ sensitive information is at risk.”

Cyber-Attacks Of 2022 To Be Aware Of Cybercriminals are getting smarter and bolder. In 2022, we saw cyber-attacks against the Israeli and Polish governments; the school system in Albuquerque, New Mexico; and large businesses such as Uber and Crypto.com.

No business is exempt from cyber-attacks. Many small businesses don’t prioritize cyber security, and cybercriminals know this. They will try to target and compromise businesses that they think are an easy target. Proper cyber security training for employees, as well as hiring an MSP, can reduce the risk of hackers gaining access to critical information.

If you’re a small-business owner, it’s essential to include your business’s IT needs in your plans for 2023. Doing so will allow you to stay ahead of your competition while ensuring your employees and customers are well protected.

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December 2022

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December 2022

Client Spotlight Whether you are headed to services at your local church, going out to eat at your favorite restaurant or headed out to the grocery store be assured that the professionals of Coastline Electric are keeping them up and running and supplying their electrical needs.

Our Spotlight this month focuses on Coastline Electric, commercial electrical services company that offers 24/7 by 365 availability to their customers servicing a wide radius around Houston. They will go as far north as Huntsville, west to Columbus, East to Beaumont, and south to Galveston. They’ll go even further than that for special customers.

Customer service is at the heart of this business, and they pride themselves on maintaining 100% customer satisfaction, always warranting their work for a full year from the time of service.

Divergys is quite proud to be associated with a service company that is held in such high regard in the community and proud to spotlight them. Being a service company ourselves, we understand the drive to attain 100% customer satisfaction and applaud their drive to achieve it.

Bottom line, if you need electrical assistance quickly, night or day for your business there’s only one source you need to call and that’s Coastline Electric for shockingly great service.

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Mistakes Leaders Make With Job Descriptions

Leaders often make common mistakes with job descriptions when hiring and reviewing performances, leading to more errors that can become irritating and reduce productivity. These mistakes are entirely preventable and easily overcome, which leads to better hiring processes.

Here are three common mistakes you’re probably making right now: Describing A Job In Vague Terms Watch out for “-ing” verb tenses – they are often too basic. “Supporting the marketing team in promoting our products” is undefined. What does “supporting” or “promoting” mean?

What level of performance is considered poor, good or great?

Instead, consider a more specific description, such as “To help our customers modernize their inventory management systems by increasing sales of existing customers by 20% per year through new product introduction.” This is a high-level but specific explanation of why the job exists.

Focusing Only On Actions, Not On Results Some leaders make the mistake of wording their expectations in terms of only actions, not results. “Contact at least 20 existing customers per week and conduct an account review with at least five per week.” That is a perfectly good expectation of an “action,”

but it is insufficient if all of the expectations do not outline any results.

The risk is that people perform required actions without feeling the urge to deliver a specific outcome.

Focusing Only On Results, Not On Actions Other leaders make the mistake of wording their expectations in terms of big-picture results without specifying the actions an employee should take.

“Grow revenue at least 15% per year” is a very specific goal. But to make that goal more achievable, it is helpful to also list several of the necessary actions needed to reach that result.

To avoid making these mistakes, we encourage colleagues and clients to practice writing a “scorecard.” A scorecard has a clear mission for the role. It identifies five to seven outcomes you expect a person to achieve by a certain date. The outcomes are a mixture of actions you want the person to take and the results you expect them to achieve. And you can easily “score” whether someone achieved the outcomes.

Using a scorecard will improve your ability as a leader to hire and coach people to exemplify the organization’s purpose and values and take actions that achieve results.

Dr. Geoff Smart is chairman & founder of ghSMART, a leadership consulting firm that exists to help leaders amplify their positive impact on the world. Dr. Smart and his firm have published multiple New York Times bestsellers. He stays active in his community and has advised many government officials.

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December 2022

Attracting Customers In A Crowded Market Every industry is full of businesses trying to persuade and attract the same group of customers to shop with them, so you can’t just do the same thing as your competitors and expect your business to survive. If you’re looking to start a new business or if your current business needs a refresh, there are things you can do to give your business a leg up on the competition.

Stand Out From The Crowd.

You don’t necessarily need to revolutionize your industry to see success. You just need to stand out more than your competitors. So think for a moment, what do your customers actually want and need in your industry? How can you provide more or

something different than your competitors? When you find the answers to these questions, you’ll be well on your way to creating a profitable business.

has a smart phone capable of keeping in contact with anyone at any time, searching the Internet for endless information and scrolling through social media for hours Personalize The Experience. on end. These distractions can When you own or operate a quickly take away from our business, you want your productivity, but it’s not customers to shop with you always easy to put our phones for life. That means you need down. Here are two ways to to come up with some ideas to reclaim your focus so you can encourage loyalty. Sure, you get back to work. could start a loyalty program, but how can you be sure your Turn Off Your Distractions. rewards are better than your Find out what’s most competitors? Instead, make commonly distracting you each customer interaction and find a way to block it out. about the customer.

If you’re distracted by your Personalize their experience phone, turn on Do Not Disturb so they feel valued at mode or turn your phone off. your business.

If you struggle with talking to co-workers, close your office Put The Focus Back On door. Log out of your social Your Work. media accounts so they’re not We live in a world full of as easy to access. distractions. Every one of us Break Up Your Schedule.

It’s essential to take breaks during your work to stay focused and refreshed. This is when you should be looking at the things distracting you. Make sure you have breaks throughout the day and set a reminder so you take them. If you actually take breaks, you’ll be less likely to reach for your distractions while working.

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