Business Direction 8

Direction

Business

Business and Sport

- achieving goals together page 24

Big Interview: Tony Larkin Inspiring voluntary work that led to an exciting new career- page 24/25

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SME, for the full range of employment law services for individuals and businesses.

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Contracts of employment Employment issues and HR advice Tribunals and court cases Termination of employment Discrimination Whistle blowing Transfer of undertaking regulations

For professional, approachable advice and expertise, call Guy Salter at SME on 01905 723561 or email: guy.salter@smesolicitors.co.uk www.smesolicitors.co.uk Stallard March & Edwards LLP 8 Sansome Walk, Worcester WR1 1LW T 01905 723561 F 01905 723812 DX 716253 Worcester W www.smesolicitors.co.uk

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Dir ect ion

Bus ine ss

Contents Sport Business andals together - achieving go page 24

£2.00 where

24/25 career- page Big Interview: exciting new that led to an Tony Larkin

Inspiring voluntary

work

Business Direction

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Issue July/August 2012

ce r of Commer rshire Chambe and Worceste Herefordshire published by

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hWchaMBer.co.Uk Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s 60 page, full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets and Tesco stores across Herefordshire and Worcestershire.

eDiTor Kelly Betts 0845 641 1641 ext 213

kellyb@hwchamber.co.uk

eDiTorial businessdirection@hwchamber.co.uk 0845 641 1641 ext 213

proDUcTion & Design Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2385 www.distinctivepublishing.co.uk

aDverTising Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2336 helen.gowland@distinctivepublishing.co.uk

feaTUre eDiTors John Dean & Francis Griss deangriss@btinternet.com

sUBscripTions www.hwchamber.co.uk/businessdirection Tel: 0845 641 1641 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

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First word

37 Training planner

4

Chamber news

39 Chamber training

8

Business news

40 Chamber Business Awards 2012

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Business news

42 Commercial property

16 International trade

44 Business news

19 Business news

45 LEP New

21 Business news

47 Policy

22 Conference Worcestershire

51 Business news

23 Destination Worcestershire

53 New members

24 Big Interview: Bob Richards

55 Business news

30 Cover story: Business and Sport

57 Movers and shakers

35 Education

58 Last word

24 30

First word WELCOME TO THE JULY/AUGUST EDITION OF BUSINESS DIRECTION For many of the businesses in Herefordshire and Worcestershire we have seen a small but none the less positive growth over the last quarter. Certainly many of our companies that export are still seeing and taking advantage of opportunities overseas.

Eric Brown who has been the Director of the UKTI international trade for a number of years has now moved on, he has taken on a regional role that we wish him well with. He has certainly made a positive contribution over the past 17 years. Linda Smith and her team will continue to provide excellent support to companies across Herefordshire and Worcestershire, so if you are considering exporting for the first time or looking to expand into new markets I would encourage you to give them a call.

Over the next few months we will be building up to our annual awards which is to be held this year at the Three Counties Showground on Thursday 20 September. The awards highlight business excellence across the two counties and have acted as a springboard to regional and national success. The closing date for the awards is Friday 13 July so make sure you get your entries in!

This edition of Business Direction represents the wide range of Sports and Leisure in Herefordshire, Worcestershire and beyond, celebrating a variety of activities. One of the more unusual ones being a large number of Japanese tourist visiting rapeseed oil fields in Worcestershire.

The Chamber is also welcoming new patron members, West Bromwich Albion Football Club who are becoming more and more active in the two counties, supporting a variety of community initiatives and working collaboratively with other sporting venues and clubs. Worcestershire’s two premier league sides, Worcester Warriors Rugby Team and Worcester Wolves Basketball Team both had excellent seasons and look to build on that next year. In the near future, the Wolves will be playing all their home games in the new arena.

Herefordshire is gearing up for their Herefordshire Diamond Day to be held on Wednesday 11 July, on the King George V playing fields near Hereford city centre. This will include communities groups from around the county and will include a wide range of groups that contribute to life in Herefordshire. They will be highlighting the diversity and richness of the communities and feature sports, music, dance, local arts and crafts, voluntary groups and charities as well as providing an opportunity to showcase businesses and industries associated with the county.

mikea@hwchamber.co.uk

Our Patrons are:

July/August 2012

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Chamber News WELLNESS WORKS YOUR CHANCE TO TRY SOMETHING NEW Herefordshire and Worcestershire Chamber of Commerce have recently been given the opportunity to take part in ‘Wellness Works your chance to try something new’. Wellness Works is an initiative organised by Community First and the WEA (Workers Educational Association) and 6 local organisations participated in the initiative.

NEW STRATEGIC MEMBERS THE UNIVERSITY OF WOLVERHAMPTON The University of Wolverhampton has a long and successful history of working with the business community in the region, providing a diverse range of business support and development programmes, research services and excellent facilities.

Encouraging innovation and enterprise, the University offers business incubation, free recruitment services, specialist business advice for IT infrastructure and hardware, intellectual property and patenting advice, assistance with new product development, training, development, consultancy and Knowledge Transfer Partnerships.

The University offers several subsidised ERDF programmes including Innovation First, which through the provision of two free day’s support demonstrates and encourages the use of leading edge technologies.

The University is lead partner on the Knowledge Exchange & Enterprise Network (KEEN); a business improvement programme designed to help West Midlands based SMEs increase their profitability and growth through working with a regional University.

KEEN is part funded by ERDF. www.wlv.ac.uk/business

NEW STRATEGIC MEMBERs - STAR Star is a fast-growing firm providing on-demand cloud computing and communication services to UK businesses. Star has recently expanded into the Midlands at Blythe Valley Business Park opening its sixth UK base at Cornwall House on the business park off Junction 4 of the M42. The company has offices in Gloucester, London, Bristol, Manchester and Theale.

Star’s UK-based data centres sit within a world-class, national network and communications capability that forms the basis of The Star Platform™. Utilising this advanced cloud computing platform, the company has redefined how business people use and pay for the technology that supports them. Star’s on-demand business services are easy to use and pay for and are available any time and from anywhere, removing unnecessary costs for hardware, software and on-going maintenance.

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Since its foundation in 1995, Star has continued to consolidate its status as a leading IT and communication services provider, with a dedication to providing outstanding service and forging long-term relationships. Star currently looks after 2750 UK business customers and 250,000 end-users.

The initiative was based around the concept that bringing people together to learn a new skill which would contribute to a general feeling of wellbeing in the workplace simply by lifting everyone’s mood and just making them feel good! The Chamber staff undertook a number of ‘bite-sized’ sessions which were arranged on site. These were; Improving Self-esteem, Relaxation and Personal Development through Painting The sessions were extremely informative and a lot of fun! Dawn Hardman: HR Manager at Herefordshire and Worcestershire Chamber of Commerce said: “We found that the experience did lighten people’s moods and was conducive to team working and were really pleased that we were able to take part. In particular, the painting session - we were amazed at the talent which has been hidden within the organisation for some time! In fact, it was suggested that we now launch our own Chamber Art Academy!”

QUEEN’S BIRTHDAY HONOURS LIST Two local business men Paul Walker and Richard Soper have been honoured in the Queen’s birthday honours list. Paul Walker, the Managing Director of Malvern Instruments, has been awarded the MBE for services to international trade and local business support. Richard Soper, Chief Executive Officer, Bosch Thermotechnology Ltd. received a CBE for services to the Heating and Renewable Technologies Industries.

To see Andy Boyle from ABE(Ledbury) receiving his OBE see page 49 >>

www.star.co.uk

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Business News WRAGGE & CO IS ONE OF THE BEST WORKPLACES IN THE UK Wragge & Co is one of the Best Workplaces in the UK. It is the only law firm to feature in the annual Best Workplaces list compiled by global research and management consultancy the Great Place to Work® Institute published in the Financial Times.

Wragge & Co features for the 12th consecutive year, making it one of just two organisations ranked among the top performers since the list began in 2001.

The Cheltenham Cup

ENGLISH MUTUAL GROUP ANNOUnCE CONTINUED SPONSORSHIP OF CIRENCESTER PARK POLO CLUB The English Mutual Group is delighted to announce their continued sponsorship of Cirencester Park Polo Club for the 2012 season and of The Cheltenham Cup, one of the great tournaments in English Polo

Senior Partner Quentin Poole said: “At Wragge & Co we talk a lot about our single team - the way we all work together and the way we work with our clients. It underpins everything we do and is why Wragge & Co is a great place to work.”

English Mutual are encouraging Chamber members to join them throughout the summer. If you are interested in attending one of the matches as a guest of English Mutual, contact Lauren Billington at

laurenbillington@englishmutual.com or 0845 603 3679.

This achievement is the second recognition for Wragge & Co in May. Earlier in May, legal research company Acritas ranked the firm among the 15 leading law firm brands in the UK. Wragge & Co is also ranked 15th in the FT’s list of the 50 most innovative law firms in Europe.

www.englishmutual.com

www.wragge.com

As is now tradition, English Mutual will be hosting an exclusive day on Sunday 9 September, providing an opportunity to witness first class polo in beautiful surroundings amidst great company; invitations will be sent out in due course.

SANCTUARY SHOWS ‘FLYING’ SUPPORT FOR AIR AMBULANCE

Midlands Air Ambulance

Sanctuary Group staff will be reaching new heights over the coming year, raising funds for the Midlands Air Ambulance.

Employees from the leading UK housing and care provider have opted to support the Air Ambulance as the Group’s ‘Charity of the Year.’ The charity will now benefit from a series of donations from Sanctuary from fundraising activities.

To celebrate, staff were given the opportunity to experience sitting in a helicopter when the Air Ambulance pod visited the Group’s Worcester offices.

David Bennett, Sanctuary’s Group Chief Executive, commented: “The Air Ambulance provides a vital life-saving service in communities across the Midlands and I am delighted staff have chosen to support this worthwhile cause. I’m sure many of us know someone who has been helped by the charity and everyone will embrace the opportunity to raise significant funds which will go a long way to help save more lives.” www.sanctuary-group.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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562583 – he has the answer!

Email: enquiries@shredability.co.uk

Clarke Jeffreys – more than just an Insurance Broker Your business is unique. There may be similarities within it is all too easy to lose track or overlook the insurance exposures that are particular to your business.

Clarke Jeffreys Insurance Brokers go that extra mile to help needs, just as we did recently for some of our loyal clients.

Our advice and expertise saved thousands of pounds for these clients and many others. We will endeavour to do the same for you. is every bit as committed to its clients as you are to yours, call Clarke Jeffreys on 01432 268007.

Client A Suffered a number of multi-vehicle catalytic convertor thefts from vehicles parked in their compound overnight over a period of months. Insurers attempted to apply a separate theft excess to each vehicle rather than to each incident.

CJIB with the assistance of a barrister eventually persuaded insurers to review their interpretation of the policy wording – additional claims payment to client £3,350.00 Client B Suffered a burst pipe claim in their printing works – CJIB visited the clients on six occasions either separately or liaising with the loss adjuster to secure a favourable outcome – total claim paid £43,680.80

0BG. Authorised & regulated by the Financial Services Authority. Clarke Jeffreys Insurance Brokers Ltd is a company registered in England and Wales under company registration number 4460184.

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Business News

HOGE 100 LAUNCHES ITS NEW INTEGRATED SOFTWARE PRODUCT Hoge 100 have just launched Greentree a comprehensive out of the box solution suitable for SME’s and mid-sized businesses.

It provides a remarkable range of functions; from Finance and ERP to CRM, HR and Payroll. It’s all there in one integrated product and it’s very, very flexible.

Managing Director Stuart Wild says: “This is a whole business solution, more than a group of business management tools it enhances the essential collaboration that drives business forward in today’s competitive markets. Gone are the days when users will make do with disjointed systems, with data dotted around all over the place, customers want integrated systems. Many packages can be fragmented providing part of the solution and often require expensive consultancy at the backend to hold them together.”

Just two months after becoming a Greentree partner, Hoge 100 secured its first customer, leather goods manufacturer JR Tusting, a family firm with a history spanning 130 years. Stuart see’s a burgeoning market for the product in the distribution and manufacturing sectors, because it aligns with the type of functionality that these sectors require, this made it particularly attractive to JR Tusting.

Hoge 100 is a technology and business specialist, starting out 23 years ago developing software for parcel carriers, it branched out into financial systems implementation, writing bespoke software and developing its own box office system. Hoge 100 has built a solid customer base working nationally with companies with turnovers ranging from £1m to £40m.

On a final note, Stuart dismisses economic gloom holding businesses back, he says: “Hoge 100 has just had its best year ever, business are expanding and investing to increase productivity and improve efficiency.” www.hoge100.co.uk

PARIS TO LONDON: 410 MILES IN 10 DAYS FOR MALVERN INSTRUMENTS’ CHARITY RUNNER

Christophe Lasne in training for the 'Val d'YvetteLondres 2012'

Malvern Instruments is pleased to be sponsoring the ‘Val d’Yvette-Londres 2012 en courant,’ a unique 410 mile run starting in Paris on Saturday 21 July and ending at the Olympic Stadium in London on Monday 30 July.

The company is pleased to Support Service Manager Christophe Lasne who is fundraising for ‘Aide et Action,’ a charity dedicated to promoting access to education and improvements in child care.

In an exciting finale, 14 Malvern employees will join Christophe and the team for the last 6 miles, arriving as near to the Olympic Stadium as possible.

David Higgs, Head of Marketing at Malvern Instruments, said: “As a company we appreciate the value of education and learning and are right behind Christophe’s choice of charity. We look forward to welcoming the runners safely to London.”

For more details visit http://bit.ly/MALPVDY or Malvern Instruments website: www.malvern.com

UNIVERSITY OF WORCESTER EARN AS YOU LEARN (EAYL) PROJECT Within sports, the University of Worcester Earn As You Learn (EAYL) project is able to offer highly motivated individuals that have an enthusiasm to learn.

All are equipped with ever-increasing skills, ideas and specialist knowledge, whilst having a personal interest in the field.

EAYL UW is able to provide individuals adequately qualified in all aspects of the industry including sports coaching and officiating to event management and performance analysis, who have the support and guidance of professionals.

If you are interested in finding out more about what UW offer within sports or have an opportunity for one of the students please contact Michelle Morgan on m.morgan@worc.ac.uk or 01905 855562

Dorian Benjamin a student at the university who has been earning money through the Worcester Wolves Basketball community coaching

www.worcester.ac.uk

CHAMBER HR WEBSITE AND ADVICE LINE

Trained HR Professionals are on hand 24 hours a day to offer advice on employment issues via the telephone or dedicated website.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Business News

CARDIAC CARE DEVELOPMENTS AT WORCESTERSHIRE ROYAL HOSPITAL Heart attack patients from Worcestershire and Herefordshire requiring lifesaving primary angioplasty treatment will soon be able to be treated at Worcestershire Royal Hospital 24 hours a day, seven days a week rather than having to travel to a heart attack centre in Birmingham, Coventry or Wolverhampton out of hours.

ARTRIX, BROMSGROVE: SUMMER PROGRAMME 2012

The 24 hours a day, seven days a week Primary Percutaneous Coronary Intervention (PPCI) service is due to start from September 2012. This follows on from the successful implementation of a Monday to Friday 9am - 5pm PPCI service in January 2011.

The live programme features a wide variety of music acts from the Britain’s Got Talent’s saxophonist Julian Smith to Nya King’s Whitney Houston tribute. Comedy acts include Hardeep Singh Kohli and Kevin Bridges.

It is estimated that this will provide potentially lifesaving treatment to an additional 200-250 patients per year.

Primary angioplasty is a procedure used to open the narrowed or blocked coronary arteries of the heart immediately after the most serious type of heart attack is diagnosed. The process involves a catheter being inserted directly into an artery in the leg and a balloon inflated in the blocked artery. The balloon expands the artery and a stent is inserted.

Artrix’s auditorium

Artrix’s increasingly popular cinema features 30 films, including new releases and some favourites back by popular demand with certain screenings in a variety languages.

The development of a second cardiac catheterisation lab at Worcestershire Royal Hospital will enable lifesaving primary angioplasty treatment to be carried out 24/7.

The procedure is regarded as being the best intervention that produces the most effective results and outcomes for heart attack patients. www.worcsacute.nhs.uk

ARRIVISTA REWARDED BY CLIENTS

If you’re feeling more adventurous, book tickets for the outdoor screenings taking place at Avoncroft Museum to see ‘The Artist’ and ‘The Pirates in an Adventure with Scientists’ – just bring your own chair!

The Family Fun Festival in August gives children the chance to take part in acting, animation and film-making workshops. Alternatively look out for the free bouncy castle and special drop-in activities!

Artrix is a friendly and welcoming venue and was voted Herefordshire and Worcestershire Chamber of Commerce’s ‘Community Enterprise of the Year 2011.’ www.artrix.co.uk

Arrivista Business Coaching has been awarded ‘West Midlands Coach of the Year’ for 2012. Simon Williams, previously ranked first in the UK for ‘ActionCoach’ business coaches, said: “We at Arrivista Business Coaching are thrilled to receive this award. It’s always wonderful to be recognised, but even more so when it demonstrates that the work we do to help clients is succeeding.“ The ‘Coach of the Year Award 2012’ adds a 6th award to the Arrivista list of client awards for the last 5 years including; Coach of the Year - West Midlands (2012), Coach of the Year - West Midlands, South West & Wales (2010), Best Client Training Results - Globally (2010), Best Client Results - EMEA (2008), Best Client Results Regional (2008) and Rookie of the Year - (2007) Simon will be presenting at the ‘Powered Growth Series’ on Thursday 5 July and Thursday 6 September. www.actioncoach.com/simonwilliams

FUNDING FINDER A funding search which provides details of a range of funding opportunities and grants available to businesses, including European, public sector, lottery, Venture Capital and loan funds.

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Nuffield Health Hereford Hospital Venns Lane, Hereford, HR1 1DF Don’t just go private, go personal

Business News

‘I DO’ – HEWETT RECRUITMENT RENEWS ITS VOWS

Hewett Recruitment unveiled an exciting new look at an event which renewed the organisation’s commitment to its clients and candidates.

The reason behind the event was kept top secret in advance, with guests receiving invitations which cryptically invited them with the words ‘Hewett Recruitment is renewing their vows…. ‘. The new brand identity, with its umbrella logo and divisional specialisms, was then revealed amid much expectation and excitement to some 150 guests attending the celebrations at Spring Grove, West Midland Safari Park in May.

years and we always like to review and refine what we do – BUT the core values of the business have hugely remained the same and have served us very well so far.

This led us earlier this year, to question everyone who has used Hewett Recruitment as a candidate or a client about why they chose to do business with us. I was delighted to be able to congratulate my consultants on a job very well done, and adjectives such as professional, knowledgeable, ethical, friendly and forward thinking, collaborative were frequently used by those we had surveyed. The feedback assisted us to encapsulate the different, specialist areas of work, shaping our future commitment to all the people we do business with, leading to this exciting new look.”

The guests, comprising business professionals, other Chamber members, Mike Ashton, clients, colleagues and friends enjoyed champagne, canapés and cupcakes complete with edible branded icing to celebrate this next step in the successful life of Hewett Recruitment.

Guest of honour was Olympic hopeful Amy Smith whose mother June has worked at Hewett Recruitment for 18 years. www.hewett-recruitment.co.uk www.nexuscl.com

Louise Hewett introduced the new brand to guests, and explained the strategic reasons behind its development, before showcasing a new promotional film on Hewett Recruitment. Colin Foxall, from Nexus Creative, a fellow Chamber Patron, which has partnered Hewett in the development of the new brand, also spoke to guests to reinforce the creative and strategic approach taken.

E-RESPONSE’S JOBS OUTLOOK E-response Recruitment’s latest job report comes bearing positive news: ‘Permanent hires are on the up’, stating that employer confidence is at a record high.

Plans are now being made to increase permanent headcounts by 72% of employers in the majority of sectors over the next three months. In the longer term, employers are still planning to increase their workforce over the next year with a positive 69% stating so.

Although certain sectors saw a decrease in demand over the last couple of months, Engineering & Technical certainly did not. This sector continues to show strength in temporary and permanent staffing.

To coincide with this positive news, the ONS has revealed a fall in unemployment of 0.1% in the UK in the three months leading up to April 2012, with youth employment improving marginally.

To read the full copy of the report, contact Stacey or Paul at E-Response Recruitment on 0845 257 6686 www.e-responserecruitment.co.uk

Louise Hewett explains: “A long time ago, I made some vows or promises about how I wanted the business to evolve. Business has changed significantly over our 32

INSURANCE EXPERT BACKS POWERHOUSE PROP A Worcestershire insurance consultant has signed a deal to sponsor Worcester Warriors powerhouse prop Ceri Jones.

Edna Maule-ffinch, an independent consultant with insurance broker Chase Templeton, has confirmed she will be sponsoring the former Welsh international for the 2012/13 Premiership as the Warriors look to build on this season’s campaign back amongst English rugby’s elite.

A respected insurance consultant with 17 years’ experience, Ms Maule-ffinch provides free, no obligation advice on life cover, critical illness insurance and business protection – as well as specialist private medical and dental insurance. edna.maule-ffinch@chasetempleton.co.uk Ceri Jones and Edna Maule-ffinch on the pitch at Sixways Stadium, Worcester. Photography courtesy of Hannah Maule-ffinch

You’re in expert hands.

Nuffield Health Hereford Hospital Call 01432 355131 or email he.clinicbookings@nuffieldhealth.com Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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

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Business News DRPGROUP & SIMS CREATE EVENT OPPORTUNITY SUPPORTING GB PARALYMPIC TEAM The drpgroup have teamed up with sports sponsorship specialist SIMS to create a unique opportunity for teambuilding and corporate hospitality.

Guests have the opportunity to take part in sporting challenges as part of a half or full day event. They receive training from experienced coaches, working with the GB team themselves and compete in sports such as wheel-chair basketball.

John Painter, Managing Member of Crowther Beard.

REGIONAL ACCOUNTANTS OFFERS INNOVATIVE BUSINESS PLANNING SERVICE Crowther Beard LLP are delighted to announce the launch of their new Private Planning Forum where business owners can work one to one and confidentially with a MindShop trained coach in developing their business.

The Forum which is secure and confidential is available via the Crowther Beard website and allows clients to: ■ Ask questions about business tools, especially those from MindShop ■ Track discussions threads on exciting opportunities

■ Share One Page Plans and track feedback from their coach

“This is a fantastic opportunity to get close to Paralympic sports and work alongside the GB team,” says Norman Ley, Managing Director of SIMS. Dale Parmenter, Managing Dircetor of drpgroup commented: “This is such a unique event, which is so relevant in this Olympic year. Whether a conference, launch or hospitality day, this is so powerful and great fun while at the same time putting something back into the sport by supporting our Paralympic athletes.” www.drpgroup.com www.raisemyprofile.org/ benefits-and-events/corporate-events

■ Tackle challenging issues The Private Planning Forum is very easy to use and has auto email technology built in so any correspondence on the forum triggers an email prompt to let you know a post has been made.

The coach can also send users a direct post via this forum if they feel it would be valued. www.crowtherbeard.com

ENGLISH MUTUAL SEMINAR - PENSION REFORM Pension Reform comes into effect in the UK from October 2012 and will eventually have an impact on all businesses, even those that employ a small number of people.

This seminar will cover how the changing dynamics in the economy are having a profound effect on the labour market and the way in which we need to look at sourcing and retaining people.

The English Mutual Group and e-Response Recruitment invite you to enjoy a morning Seminar offering guidance on new legislations surrounding ‘Pension Reform issues’, an overview as to how the labour market perceives opportunities differently now and what businesses need to consider when staffing for the longer term.

like-minded professionals.

Come and join us for an informal presentation, a light breakfast and an opportunity to engage with

www.englishmutual.com

Seminar Details: Hindlip Suite, Worcester Rugby Club, 8.00am 10.00am, Wednesday 18 July Please RSVP to

laurenbillington@englishmutual.com

01905 613613 www.e-responserecruitment.co.uk

CHAMBER LEGAL ADVICE LINE

This service offers members unlimited access to free help and advice on commercial and employment law, environmental health, taxation and VAT issues.

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We are looking for sponsorship, can you help?

Hon YoSo Kai Karate School is where children are put first. Our clubs aim is for everyone to reach to the best of their ability and have fun doing it.

We ensure the safety and welfare of our students. The Hon YoSo Kai team encourage all new comers to enjoy themselves as well as train to the best of their ability and we will provide the teaching, so they can achieve their potential.

All of our Instructors are Fully CRB checked, have qualifications in First Aid, all Level 3 Coaches and sensei David Wilson is a EKF specialist wado kata coach. All instructors have also attended courses such as safeguarding and protecting young children and vulnerable adults, equity in sport and fundamentals in movement.

Karate teaches children not just to defend themselves but also FUNdamentals in life: Our Syllabus incorporates these vital skills; • Focus

• Confidence

• Listening

• Resilience

• Motivation

• Determination

• Balance

• Team work and Friendship

• Co-ordination

Times and Venues Monday- Tudor Grange Academy Dance Studio Juniors- 6pm – 7pm Seniors- 7pm – 8pm Tuesday- Perdiswell Leisure Centre Juniors- 6pm – 7pm Seniors- 7pm – 8pm Wednesday – Perdiswell Young Peoples Club Juniors – 6pm – 7pm

only £3.00 per hour for students to train or just £5.00 a week for up to 4 lessons making each lesson just £1.25.

Thursday- Tudor Grange Academy Dance Studio Juniors- 6pm – 7pm Seniors- 7pm – 8pm

Keep in touch with us at all times If you have any questions outside of the dojo or need to check if the classes are on during half term, or squad training at weekends?

Find Us on Facebook Hon YoSo Kai Karate School Maybe you don’t have facebook? So check out our website, it will have all the information you’re looking for and more! www.honyosokaikarateschool.co.uk Or if you want to speak to Sensei? Feel free to call text or email David Wilson Mob: 07933 326 935 Email: david_wilson31@sky.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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OVER 25 YEARS in WEEE RECYCLING Surplex UK Limited, although only formed in 2004, is managed by an experienced team, some of whom have been involved in waste electronic recycling for over twenty five years. We have a wealth of experience in all sectors of electronic waste recycling and believe we offer one the most comprehensive and professional WEEE recycling solutions in the business.

We do not, however, sacrifice our ethics for profit:What we do:-

What we are:-

Aim to recycle 100% of all material received

Fully insured

Provide a secure service with carefully vetted staff

Fully prepared

Fully licensed

Are you passionate about Apprenticeships?

Does your business employ Apprentices if so are you happy to share your story?

Would you like to help prepare young people for the World of Work?

If the answer is yes then please contact us today on 07775502211 HP Consultancy and Training working in partnership with Herefordshire, Worcestershire and Shropshire Training Providers Association are seeking employers to become Apprenticeship Ambassadors.

Across the 3 Counties of Herefordshire, Worcestershire and Shropshire the local training providers association (HWSTPA) have won National Apprenticeship Service Regional Funds to develop and support an Apprenticeship Ambassador programme to provide an Impartial Information Advice and Guidance service to secondary schools.

Destroy all data howsoever stored Provide detailed inventory of the equipment removed Provide all paperwork required by the WEEE directive Deal with UK waste in the UK

We are looking for committed employers who want to help us to promote Apprenticeships with schools and ensure young people are aware of all of the options available to them.

What we do not do:Export waste Divulge your data to any other party

Unit 12, Link Business Centre, Malvern, Worcs, WR14 1TF

Tel. 01684 568789

info@surplex.co.uk

For more information on becoming an Apprenticeship Ambassador then please contact Helena Baxter on

07775502211

www.surplex.co.uk

or email helena@hpconsultancyandtraining.co.uk

R J Francis & Co CHARTERED ACCOUNTANTS & REGISTERED AUDITORS

FRIENDLY AND PROFESSIONAL SERVICE • Accounts Preparation

Are you: A successful entrepreneur?

Striving to manage a successful business?

Frustrated or disappointed by lack of progress?

Concerned that your business is running you?

Spending all your time IN your business not ON your business?

Disappointed in the performance of your staff?

Wanting to do much better than you are?

You NEED to talk to us !

• Company Audits • VAT returns and PAYE • Book Keeping Service • Tax Planning and Finance Advice

Telephone. 01432 266630 Fax. 01432 341129

Email. admin@rjfrancis.co.uk

Franklin House, Commercial Road, Hereford, HR1 2AZ

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Business Doctors is a nationwide organisation of experienced businessmen and women, all of whom have successfully managed businesses of all shapes and sizes.

So, pick up the phone or drop me an email – I can help you . My contact details are as follows :

We are down to earth , easy to talk with , excellent listeners and we have a strong track record of achievement helping small and medium size businesses to grow.

What we really do well is listen to you , understand your issues and help YOU to resolve them.

Our first meeting with you is entirely free and you are never under any pressure or obligation to do anything more than you want to do with us.

Les Janes – Regional Director Business Doctors West Midlands The Health Check Centre 13 Lobelia Close Worcester WR5 3RR Tel: 08452 938 454 Mob: 07773 719812 Email: lesj@businessdoctors.co.uk July/August 2012

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FUNNY BLOOD Funny Blood is a local organisation dedicated to raising awareness of a rare blood condition called Platelet Function Disorder Funny Blood was founded by Ruby Edwards in 2009 to raise awareness of her son’s blood condition. Ruby’s son, Noah, – was only one when he was diagnosed with the rare condition called Platelet Function Disorder with Thrombocytopenia.

Funny Blood also raises funds for research into the condition by The University of Birmingham’s Platelet Group. This is also funded by the British Heart Foundation and the Wellcome Trust.

As part of the campaign (to raise awareness of Funny Blood,) Ruby and her family met the Prime Minister at 10 Downing Street in December 2010 joining in the Children of Courage Christmas Party. Since receiving nationwide media coverage, Funny Blood appeared on BBC Breakfast TV in April 2012. Ruby said that “appearing on BBC Breakfast TV was both an amazing and daunting experience that has led to some fantastic offers of support from across the World”.

Funny Blood is hoping to become a Charitable Trust in 2012 www.funnyblood.co.uk

APPRENTICES READY TO TAKE ON TOUGH TEAM CHALLENGE Firms are being urged to put their work teams to the test in an exciting corporate challenge event to raise funds for St Richard’s Hospice

The partner in charge of the Worcester office for accountants, Bishop Fleming Rabjohns took part in the Bristol 10k event and challenged his counterparts from Bishop Fleming’s Bath and Bristol offices to deliver the best time.

Pictured here are most of the Bishop Fleming contingent. In the foreground are the three office-challengers - (left to right) Joe Scaife (partner at the Bristol office, and head of Bishop Fleming’s charities & not-for-profit team), Andrew Sandiford (partner in charge of Bishop Fleming’s Bath office) and Ian Smith (partner in charge of the firm’s Worcester office – Bishop Fleming Rabjohns).

The Challenge will take place on Saturday 15 September, at Top Barn Activity Centre in Holt Heath, Worcester, and will see teams take part in ten fun challenges. They will race against the clock to complete the physical and mental team work tasks on land and water. Activities may include climbing, canoeing blindfold, rope balancing, memory tasks and water challenges.

The challenge was won by Joe Scaife in an excellent time of 41 minutes 58 seconds.

Already signed up are three teams of apprentices from Dytecna Ltd based on the Malvern Hills Science Park.

Teams consist of four people with a registration fee of £40 each (£160 per team) to Top Barn Activity Centre. In addition teams are asked to pledge a minimum of £500 to St Richard’s Hospice. www.strichards.org.uk

www.bishopfleminggrabjohns.co.uk

Adrian Mackwell, Mike Cook Postcode Anywhere competing in last years event

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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WORCESTER ACCOUNTANT TAKES THE BRISTOL 10K CHALLENGE

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International Trade

LEGACY OLYMPICS - BRAZIL 2016 Following on from the London 2012 Olympics, UK Trade and Investment Team (UKTI) based at Herefordshire and Worcestershire Chamber of Commerce are looking to the future and thinking about the 2016 Olympics in Rio de Janeiro, Brazil They want to offer as much support as possible to businesses who are planning on getting involved and investing in the next global sporting event. Brazil are also hosting the 2014 FIFA World Cup which provides even further investment opportunities for UK companies in the same location.

soMe key eXporT facTs: Brazil is home to the largest and most successfully growing economy in Latin America, making it an excellent investment opportunity for UK companies. As a major emerging economy UK exporters need to consider how to effectively enter the supply chain. On Saturday 1 January 2011, Brazil imported $546.5 billion worth of goods from the UK. With this figure predicted to increase year on year by at least 20% per year.

visiT BraZil WiTh UkTi: UK Trade and Investment Team (UKTI) will be offering several sector led trade visits to Brazil throughout 2012-13. Details of all of the visits can be viewed on website www.ukti.gov.uk There is also financial support towards the cost of these visits subject to eligibility and can be discussed with your local International Trade Advisor, based at Herefordshire and Worcestershire Chamber of Commerce.

invesTMenT opporTUniTies: ■ Structural renovation of the Maracanã Stadium.

■ Building and development of the Command and Control Centre.

■ Refurbishment of Galeao Airport and Santos Dumont Airport.

■ Revitalization of Rio’s port area including the construction of two museums and the building of a new ‘Y’ shaped dock to accommodate up to eight cruise ships at any one time.

■ Creation of the Olympic Park which will be set to host 15 competitions and including venues such as an aquatic park and the International Broadcasting Centre.

■ Two major Bus Rapid Transit (BRT), the TRANSCARIOCA from Barra da Tijuca to Galeao Airport and the TRANSOESTE going from Barra da Tijuca to Santa Cruz and on to Campo Grande.

■ The Metro Project including the acquisition of new subway trains and six new stations.

■ The construction of an Olympic Village, 10 minutes away from the Olympic park and comprising of 48 buildings, 12 storeys high, offering high standard flats for the athletes.

Rio De Janiero, Brazil

More inforMaTion: These are just some of the investment opportunities to set the scene for companies looking at new markets and where strategic international growth is possible.

To find out more please visit: http://www.ukti.gov.uk/export/sectors/ globalsportsprojects/item/194001.html Alternatively contact the International Trade Team on 0845 641 1613 or email internationaltrade@hwchamber.co.uk to book an appointment with an international trade advisor to discuss any of the emerging markets.

ExPORT DOCUMENTATION

The E-cert online provides you with a fast, easy and secure way of submitting your export documentation. Chamber Members receive a 50% discount.

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ROMANIAN HEALTH TOURISM - AN OPPORTUNITY TO INVEST INTO A MARKET EXPECTED TO BE WORTH €50 MILLION BY 2015 UK Trade and Investment Team (UKTI) based at Herefordshire and Worcestershire Chamber of Commerce are currently working towards creating exporting opportunities for West Midlands businesses to access an untapped, multi-million value market.

This is the fast developing balneal, (baths and natural spas) and health tourism market in Romania which is focusing on the city of Sibiu. This is becoming an increasingly popular sector of tourism for foreign visitors with around 60,000 tourists visiting Romania in 2010 seeking balneal and medical healing therapies.

Tourist Information: http://budapesta.mae.ro/

has been minimal. Many are in need of regeneration and schemes are in place to take action. When this is underway, starting with the area of Sibiu, health tourism market in Romania looks set to boom and potentially exceed its already high expectations.

Herefordshire and Worcestershire Chamber of Commerce wants to give businesses from the West Midlands the chance to be a huge part of this success.

hoW To geT involveD:

hoW can Uk coMpanies parTicipaTe anD BenefiT?

The International Trade Team will be escorting a trade visit to Sibiu in early September 2012 for companies wishing to discover a network with the leading specialists from the area and link to the supply chain process.

The project which is led by the UKTI Team aims to help companies from the West Midlands get started in this budding market in Romania. There are various ways in which UK companies can contribute through exporting into the industry, with the main focus being on products and services.

The Chamber’s UKTI Team are offering a grant to companies interested in visiting Romania.

Although no details have been announced, the country’s first International Congress on Balneal and Health Tourism is due to be held in September 2012.

index.php?lang=en&id=31&s=63997

aBoUT roMania’s healTh ToUrisM:

For the 3-4 day trip, the grant would be £450.

Draculas Castle, Romania

More inforMaTion: To book your place or obtain further information please contact the UKTI Team on 0845 641 1613 or email internationaltrade@hwchamber.co.uk or to find out other information visit our main website: http:// www.ukti.gov.uk/export/countries/europe/ easterneurope/romania.html

There are over 70 natural spas in the country of Romania but the marketing and low profile of them

TWO LOCAL COMPANIES RECEIVE QUEEN’S AWARD FOR ENTERPRISE Two local companies, Winsted and Freeman Technology, have received the 2012 Queen’s Award for Enterprise in the category of International Trade.

The awards are the most prestigious corporate awards that any UK business can win. They are presented annually by HM The Queen, and are only given for the highest levels of excellence demonstrated in International Trade. They are judged to a demanding level and winners receive a number of benefits and worldwide recognition.

Winsted

The closing date for entries for the 2013 Awards is Friday 28 September 2012 For more information or to enter log onto https://queensawards.bis.gov.uk

Freeman Technology

FOREIGN ExCHANGE SERVICE Through Western Union Business Solution’s global network of dedicated foreign exchange specialists and extensive support system, the Chamber’s service can help you do business with ease across borders and time zones.

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FEATURE

LOCAL THERAPISTS TRIP TO BOSNIA WITH HEALING HANDS NETWORK Kathy Scott and Mel Harris of Hands On At Work have just returned from Sarajevo, the capital of Bosnia, working with the survivors of one of the bloodiest conflicts in recent history. They travelled there with a UK charity called Healing Hands Network spending two weeks treating around 70 clients each at both the clinic in Sarajevo and at the Charity’s Outreach Centres.

The clients, referred by the Concentration Camp Unions and the Civil War Victims Association, are people with emotional traumas and horrific injuries caused by sniper fire and grenades. Others suffered abuse when in Concentration Camps or under House Arrest and have witnessed terrible things. Many are refugees from other parts of Bosnia.

It was an incredible experience to work with and to meet such lovely warm people. www.healinghandsnetwork.org.uk

Rachel Carr - Director

PEOPLE DON’T LEAVE COMPANIES... THEY LEAVE MANAGERS In my early days as a fledgling Regional Sales Manager I can remember being advised by my CEO that “people don’t leave companies...they leave managers” and as my own career has grown to the dizzying heights of Senior Management; I can now too often recall having watched really talented individuals leave their managers and head off to the greener pastures of a better enabled career opportunity. In many of these cases, my CEO of old had not been wrong.

Heading off at a slight tangent, although the underlying message fits. I had the pleasure of listening to Sir Terry Leahy the ex-CEO of Tesco speak about his career, at this year’s Hay Festival. Sir Terry discussed how human psychology had formed an important part of his college education and the real merit he attributed to developing this early understanding of how to empower success in others.

In summary, I believe both my CEO and Sir Terry Leahy to be correct. The real difference between success and failure in a corporation can be very often traced to the question of how well the organization brings out the great energies and talents of its people; in the current economic climate there is real merit in reducing the associated cost of high staff turnover and in bolstering our businesses passion for empowering employee over-performance.

Rachel Carr - Director M: 07886 266617 E: rachel@businesscheckmate.co.uk www.businesscheckmatetraining.co.uk

Hands On At Work

‘BASEBALL IN THE TIME OF CHOLERA’ Hereford charity, Operation Blessing have released a new documentary film ‘Baseball in the Time of Cholera,’ telling one individual’s story to get at the bigger issue. Following its screening, it was awarded a Special Jury Mention.

The filmmakers, David Darg and Bryn Mooser, started coaching and documenting baseball for the children in Haiti, following the 2010 earthquake.

During their time in Haiti, they saw the disease ravage the people. They shifted their focus onto a boy, Joseph Alvyns.

The filmmakers said: “Their progress as a team was growing in parallel to the spread of this horrific disease in their country. Suddenly, Joseph’s mother contracted cholera and died. Our film so far seemed almost insignificant and we made the decision to expose the tragedy, using baseball as the narrative.”

To help Operation Blessing combat this outbreak, please contact us on 0800 849 5000 or at www.operationblessing.org.uk

Business CheckMate Ltd are a specialist Training, Coaching & Consulting organisation; please get in touch we would love to hear from you.

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Business News

GRINLOCK LAUNCHES NEW CHARACTER DEVELOPMENT BRAND We all know that a key element in business success is to be more interesting than your competition.

You only need to look at the success of Alexander the Meerkat and Churchill the dog to realise that characters can be a highly attractive method in getting a brand noticed.

GrinLock’s Chief Executive, Philippe Ingels, explains: “Over the past 25 years we’ve created a multitude of characters to help companies promote their services through the games and applications we develop.

Rather than develop promotional material supported by characters it made more sense for us to focus on creating the characters specifically for a brand.”

Based in Kidderminster, GrinLock has developed projects for well known brands such as Cartoon Network, Tropicana, Lloyds Pharmacy, and Egmont Publishing. Through ‘WAKSTER’ they hope to use their talent and experience to bring some ‘character’ to the marketing of local businesses. www.wakster.com

Over the past 25 years we’ve created a multitude of characters to help companies promote their services through the games and applications we develop. Rather than develop promotional material supported by characters it made more sense for us to focus on creating the characters specifically for a brand. phillippe ingels

RESOLVING BUSINESS DISPUTES We all know that a key element in business success is to be more interesting than your competition.

Steve Hancox looks at recent moves to encourage businesses to consider alternatives to court proceedings.

On Tuesday 15 May 2012, CEDR (The Centre for Effective Dispute Resolution,) reported that the commercial mediation profession saves businesses around £2 billion per year in “Wasted management time, damaged relationships, lost productivity and legal fees.” Now the Ministry of

Justice has created a working party of professional and business organisations, encouraging them “To resolve disputes in a less costly and quicker way.”

Michael Lind of the ADR Group, one of the leading mediation providers in the UK, has welcomed the proposal, he said: “This is a great initiative; businesses can control conflict, restore productivity and maximise shareholder value by shaping practical solutions.”

For more information and to view a fuller version of this article, go to: www.stevehancox.com or email mail@stevehancox.com

Chief Executive

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July/August 2012

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Business News Attendees at Peach Recruitment’s celebration

PEACH RECRUITMENT CELEBRATES 10 YEARS IN BUSINESS Peach Recruitment recently celebrated 10 years in business with a Chocolate and Champagne themed birthday event, at Bindles Brasserie in Worcester.

Sarah Mayo-Evans, Managing Partner at Peach, said: “We wanted to say a big thank you to all our clients and suppliers. We also invited family and friends to share this important occasion with us. All the guests enjoyed a great evening where the main centrepiece was a five-tier chocolate fountain. There were also chocolate canapés, peach bellinis and chocolate goodie bags.”

£260 for local charity Guys Footprints .

Mike Ashton, Chief Executive of Herefordshire and Worcestershire Chamber of Commerce, was guest speaker at the event. He said “Peach has grown from strength to strength. The 10 years in business shows a significant milestone for them. The agency has also seen 25% growth over the last 12 months”. www.peachrecruitment.net

APPRENTICESHIP CONFERENCE – A GREAT SUCCESS!

Delivered in partnership with Worcestershire Training Providers Association, Worcestershire County Council and the National Apprenticeship Service.

Mark Ashworth, Chief Executive of Kendall Wadley Accountants who are this year celebrating the 150th anniversary of the firm.

WhaT Does yoUr coMpany Do? Kendall Wadley are Chartered Accountants with offices in Worcester, Malvern and Hereford

in WhaT secTors are yoUr clienTs?

The chocolate and champagne themed raffle raised

Over 150 employers attended a breakfast event at Worcester Rugby to find out more about Apprenticeships.

FIVE MINUTES WITH....

We work mainly with owner managed business’s in the technology and retail sectors. We also work with professional practices such as vets and doctors, and also pension scheme, not for profit and charitable sectors.

A video message from John Hayes - Minister of State for Further Education, Skills and Lifelong Learning – opened the conference and told businesses how Apprenticeships are the way forward to improve the economy.

WhaT aDvice WoUlD yoU give firMs?

The conference helped employers learn more about the benefits of employing an apprentice, the financial support available and how to start the recruitment process. It was also an opportunity to meet local training providers and network with businesses. Local businesses and their Apprentices were also at the conference to talk about their experiences.

BesT Thing aBoUT rUnning yoUr oWn BUsiness?

www.hwstpa.co.uk From Left to right Kim Thorney work – Executive Director Delivery Skills Funding Agency, Phil Broomhead – Chair Worcestershire Provider Association, Neil Schofield – Head of External and Governmental Affairs Worcester Bosch, Ahmed Goga – Head of Economic Development and Strategic Planning Worcestershire County Council

Audit, accountancy, financial strategy and management. Tax compliance and planning, payroll assistance.

Working with a wide variety of clients helping them with any issues that they have. Every day is different and every client has different problems and different needs.

anD The WorsT? Probably this would have to be the amount of compliance and red tape that small businesses face at the moment.

CHAMBER MERCHANT SERVICES

Members have access to lower rates on credit and debit card processing.

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Conference Worcestershire

www.conference-worcestershire.org

Make yoUr Work force a TeaM Worcestershire County Council’s two Outdoor Education Centres Malvern Hills and Upton Warren near Bromsgrove, both offer a vast range of team-building and away-day activities that can be tailored to meet a number of objectives – from establishing new ways of working, to improving communication skills and building client rapport.

Both Centres also offer indoor spaces that can be booked for meetings, workshops and seminars and quality catering can be provided if required.

conference cenTre naMeD BesT in The coUnTry Cotswold Conference Centre has been named as the country’s best business tourism venue by industry experts VisitEngland.

For organisations looking for longer trips, Malvern Hills Outdoor Education Centres offer extensive residential bunkhouse facilities and Upton Warren is located within walking distance of a Premier Inn and a five minute drive from a Holiday Inn Express. www.conference-worcestershire.org

The conference, training and teambuilding centre, on the Farncombe Estate near Broadway, won Gold in the Business Tourism category of the prestigious VisitEngland Awards for Excellence 2012.

The national awards celebrate the best tourism venues, businesses and visitor attractions in the country and this year saw a record 392 applications. Winners were selected for their use of best practice, quality and innovation throughout the business and for helping raise standards across the industry.

Cotswold Conference Centre topped a Business Tourism Award short-list which included Ribby Hall Business & Conference Suite in Preston, Manchester’s Lowry Hotel and Yorkshire Sculpture Park.

The awards ceremony was held at the Athena in Leicester on Tuesday and the success marks the fourth Gold award that Cotswold Conference Centre has won so far in 2012.

Richard Howdle, Operations Manager of Cotswold Conference Centre, said: “We’ve won regional awards, customer service awards and environmental business awards this year but there’s no doubt that this national recognition tops it all. It isn’t just that we were short-listed alongside some great venues which makes winning so special, but also the fact that it comes from VisitEngland makes it very satisfying. To have an organisation that works with so many great venues across the country choose us as the winner is a fantastic reflection of our performance and a wonderful boost for the whole team.” www.conference-worcestershire.org

iconic venUe in The hearT of WorcesTer ciTy The Hive is a striking addition to Worcestershire’s landscape; this brand new iconic venue is an ideal place to meet, network, learn and research.

The Hive has eight modern meeting rooms available, designed to be multi-functional with state of the art AV and tele-conferencing equipment. Competitive rates and flexible layouts make the rooms perfect to book for regular or occasional use.

Contemporary catering from Pear Tree Cafe at The Hive offers you and your guests a taste of Worcestershire, using much locally sourced food and drink.

The Hive also offers a dedicated business centre with comfortable seating, working space, free Wi-Fi and business publications to use and enjoy during your visit.

golf range DevelopMenT plans aT The aBBey hoTel The 4 star Abbey Hotel, Golf & Spa in Redditch, is pleased to announce the exciting upcoming construction plans of a new state of the art driving range.

Situated in a convenient central location in Worcester, only 10 minutes drive from the M5 and close to the great public transport links in Worcester City Centre, The Hive is easily accessible. www.conference-worcestershire.org ????? Conference Worcestershire Advert_135mm x 93mm 06/06/2012 16:07 Pa

This ¾ million pound development will replace the current golf driving range and will include the construction of a 27 bay, two storey covered floodlit driving range, complete with target greens and automated ball dispensers. Plus the range will have the added benefits of offering consumers free Wi-Fi. Complete with dedicated new teaching and custom fit bays and the latest in golf coaching technology, combined with the strength of the Abbey PGA Golf Professionals, a unique and high level of golf coaching will also be available. www.conference-worcestershire.org

Work... Connect...

Motivate... Meet...

Network... Learn... in the Heart of England Find out about the fantastic venues in the new mini conference brochure. To order your copy

Call 0845 641 1540 www.conference-worcestershire.org

ROOM HIRE

The opportunity to hire spacious and well-equipped rooms at the Chamber’s head office in Blackpole, Worcester.

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Destination Worcestershire DESTINATION WORCESTERSHIRE LAUNCHES PHOTOGRAPHY & FILM COMPETITION Destination Worcestershire has recently launched a major photography and film competition to help promote the county as a top destination for tourists.

TOURISM MINISTER WELCOMED TO WORCESTERSHIRE The Minister for Tourism and Heritage, John Penrose MP visited Worcestershire during the Olympic Torch Relay on Thursday 24 May, organised through Destination Worcestershire, the county tourism partnership based within Herefordshire and Worcestershire Chamber of Commerce.

Mr Penrose was given a warm welcome to the county on a hot day as he was driven to West Midland Safari Park in an open top Morgan Motor Car by Mike Taylor, a Tour Guide from Morgan Visitor Centre in Great Malvern.

children. Elephants at West Midland Safari Park waved the Union Jack and entertained passengers en-route and people around the globe via the mass media presence on the day.

Simon Tipple, Destination Worcestershire Manager said: “I would like to thank the Minister for Tourism and Heritage for taking the time to visit Worcestershire and for listening to the views of the local industry. Tourism is a vital element of the Worcestershire economy and the sector needs all the help and support it can get to further develop and thrive.”

Upon arrival at Spring Grove House, West Midland Safari Park near Bewdley, the Minister was met by representatives from across the tourism and leisure industry, including Worcestershire LEP (Local Enterprise Partnership). Following presentations on ‘The Visitor Offer’ in the county and a locally sourced lunch, the Minister outlined how the government want to encourage further development and promotion of visitor destinations throughout the country. A discussion also took place around national policy affecting the industry.

Mid afternoon the Minister visited the Severn Valley Railway and travelled on the ‘Worcestershire Express’ from Bewdley to Kidderminster with the Olympic Torch, Chris Stokes - Torchbearer, Mark Garnier - MP for Wyre Forest, Councillor John Campion - Leader of Wyre Forest District Council, Councillor Stephen Clee - Chairman of Wyre Forest District Council, representatives from the Severn Valley Railway, Destination Worcestershire and many local school

Prizes on offer include tickets to a wide range of events and attractions throughout Worcestershire including the Severn Valley Railway, West Midland Safari & Leisure Park and many more covering a variety of interests such as sport, gardens, music, literature, theatre, walking, food, etc. Tickets will be given every 3 months through until September 2013 for both the photograph and film that the Destination Worcestershire team decide is the best to promote the county. At the end of the campaign there will also be an overall winner for both the best photograph and best film throughout the whole campaign, each receiving tickets to events, attractions and a meal for 2 in a Worcestershire restaurant.

For terms and conditions visit

www.VisitWorcestershire.org

Mr Tipple added: “Many people will remember the day the Olympic Torch came through the county for the rest of their lives. The atmosphere was electric and the wide media coverage has really helped profile the county.”

To find out more information about events in Worcestershire please visit www.visitworcestershire.org/events

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All residents of and visitors to Worcestershire are invited to take part in the campaign which will run until September 2013. To enter, simply submit either a high quality photograph or short film (under 15 minutes long) on anywhere you go in Worcestershire that you think visitors maybe interested in.

Photo Competition Winner Ruth Bourne of Blackstone Farm Poppy Field.

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Big Interview

Inspiring voluntary work that led to an exciting new career “I remembered something that I heard when I was with Wrexham. Dai Davies, the goalkeeper, was an ex-schoolteacher and he used to say ’you can be in this game five minutes, five years or fifteen years’ so I started preparing for a time when I was not playing professionally.”

The experience made a deep impression on Tony and when he came to face the possibility of retirement, the opportunity arose to work with the College again, as it was now based in Hereford, where he had been playing.

Tony Larkin Director of Commercial and Business Enterprise, Royal National College for the Blind in Hereford

Little could Tony Larkin have known when he was ploughing through the muddy fields of lower league football but he was preparing for life amid the glamour of the Olympic arena.

A road that started with the likes of Shrewsbury Town and Hereford United has seen him now manage and coach the GB-England men’s blind football team, which will compete in the forthcoming Paralympics in London.

The team is based at the Royal National College for the Blind in Hereford, where Tony works as Director of Commercial and Business Enterprise.

Professional football was his first job and in a career which spanned fifteen years he made more than 450 appearances for teams including Everton, Wrexham, Shrewsbury Town, Carlisle and Hereford United.

He first became involved with the Royal National College when he was playing for Shrewsbury.

He said :”The College was in Shrewsbury at the time and I did some coaching for them, initially as voluntary work. I was still playing professionally but I was looking to life after the game as well and doing some coaching and training work.

He said: “I was thirty two and out of contract. My last club had been Hereford and there were a few professional clubs interested in me.

“I could have gone back to Wrexham but it felt like going back in time and my family were settled in Hereford, we liked living here, so I applied for a part-time coaching post with the College.”

“I went for the interview on the Monday morning and they said ‘when can you start?’ I took my first session that night. My time as a professional footballer was over and I have been at the College for 23 years now.“ His playing days were not quite over, though, as non-league Worcester City offered him a four-year part-time contract. During that time, his work with the College expanded, he qualified as a mobility instructor and as a blind and partially-sighted football coach.

He now runs training sessions for other coaches from around the United Kingdom and throughout Europe.

He said: “My job at the College has grown and I do not really do teaching now. I concentrate instead on developing the College’s commercial activities but the College has been very supportive and I have retained my connections with sport, not jus football but a range of games.”

But football remains his first love and he coaches the GB-England men’s blind squad, which is based at the College. Under Tony’s guidance, the squad qualified as Great Britain’s entry for the 2008 Paralympic Games after finishing runners-up to Spain in the European Championships in 2006. He has also lead them to

seven European Championship and to four World Championships and the team are currently ranked second in Europe and fifth in the World.

Tony also played a key role in establishing the United Kingdom’s first football academy for visually impaired players, based at the College and officially opened in 2008 by former England footballer Sir Trevor Brooking.

It offers visually impaired students the opportunity to include football as part of their study programme with a view to playing the game at a national level and, in 2010, the College hosted blind football’s World Cup. Tony sees all of these developments as a crucial part of growing the College. He said: “My job now is to oversee much of our development and we are putting in a lot of investment. We have a new sports complex and halls of residence and other areas have been revamped in addition to the academy.

“We like local businesses to be involved in what we do. When the College staged the Blind World Cup in 2010, local businesses benefited from the event. It had a massive impact.

“We had ten countries sending teams and we made sure that everything they used, taxis, hotels, food, was supplied by local companies.

“We are also developing training packages which companies may be interested in using, and we run conferences and similar events, which all allow local businesses to benefit from what we can offer while supporting our work as a charity at the same time.

“Having the national Blind team based at the College is good for us as well. It raises the profile of the College, particularly ahead of the Paralympics. We are one of the top sides in the world and to have the team based here is good. There are some strong teams competing in the Games, Brazil are the favourites, but I think we have a good chance of a podium finish.” *If you run a company and wish to contact Tony to discuss working together, he can be contacted on 01432 376600 or email Tony.larkin@rncb.ac.uk

I went for the interview on the Monday morning and they said ‘when can you start?’ I took my first session that night. My time as a professional footballer was over and I have been at the College for 23 years now.

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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ADVERTORIAL

POISED TO LEAD St Mary’s headmistress reflects on what makes a good leader “It is a fact that any young girl graduating from university today, like as never before, will need the skills and resilience to enjoy a life where she will be pursuing a career whilst maintaining a pivotal role in the family.”

So says the Headmistress of St Mary’s, a successful independent day school for girls situated in a Victorian mansion in Worcester’s city centre which is aiming to be a centre of excellence for the education of women leaders.

“When I took up the headship of St Mary’s, I was privileged to join a thriving school. The girls at St Mary’s regularly achieve excellent academic results which enables them to go on to great universities.

“Our girls perform at the highest level in sport, music and drama and they enjoy an extraordinary range of extra-curricular activities. All of which helps to forge

each girl’s particular skills and qualities at a deeper level than any string of grades can ever reflect. After all, there are no A*s for determination, integrity, responsibility, kindness, common sense or a positive attitude to life.

“I therefore had to ask myself what do I want for a St Mary’s girl in the future? My answer was simple. I want to prepare her to face the challenges of being a successful leader of tomorrow.

“In the future when girls at St Mary’s are ready to leave school I want them to be better equipped for a life in which, both at work and in the home, they can make their mark in the world.”

To this end, St Mary’s has introduced a new leadership programme which is interwoven into the curriculum.

Research and development carried out by the school has identified the key attributes of good leadership.

A good leader is someone who is curious, confident and creative. A good leader will know their own mind, be independent of thought making decisions when they need to, but will also be comfortable working

with a team and possess the enthusiasm and drive that will inspire others.

From the moment a girl begins her school life in Reception class at St Mary’s they are given every opportunity to develop the skills that will transform them into the leaders of tomorrow and are regularly assessed and recognised for their achievements.

So whether it be the children in The Stables nursery working together to create a colourful mosaic for their entrance hall, or girls in the Sixth Form developing and marketing their own business, St Mary’s girls learn how to think creatively, to recognise each other’s strengths and talents and inspire each other to work together to achieve their common goals.

As Mrs Jawaheer says: “When competing for a place at the best university or trying to gain that important first step on the career ladder, it is more important than ever before to stand out from the crowd. I know that with a St Mary’s education behind them, our girls will be leading the way!”

I therefore had to ask myself what do I want for a St Mary’s girl in the future? My answer was simple. I want to prepare her to face the challenges of being a successful leader of tomorrow.

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A St Mary’s girl stands out

“Confident, Thoughtful & Articulate”ISI Scholarships (7+, 11+ and 16+) Bursaries and FREE Places.

For details of our next open event visit www.stmarys.org.uk or call 01905 357786 to arrange a personal tour of the school.

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Bradley & Associates based in Stourport-on-Severn has recently announced that they have future-proofed their accounting software packages for their clients by moving to an award winning online accounting software package.

The company will now be using online accounting software company KashFlow which enables accountants and their clients to easily access their own financial records at any time, whenever they have access to the internet.

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The system is easy to use; with continuous functionality development and Bradley & Associates team of accountants can now talk to clients and update records in real time without having to wait for clients so send in reams of paper-work.

All the records held on the system are stored behind a state of the art encryption system that prevents data from being accessed or passed on without the user’s permission.

Take advantage of our summer offer to members

Book a series of 3 adverts and only pay for 2*

Manufacturing Reasons to be cheerful in the manufacturing sector page 24 Big Interview: The Rt Hon Vince Cable, Business Secretary- page 22/23

£2.00 where sold

The software package will now be used by the company’s entire network of accountants who will, in turn, recommend it to their growing client base. www.bradleyandassociates.co.uk

Direction

A Worcestershire based accounting company is adopting a revolutionary online based accounting software package in order to provide a more pro-active service to their clients.

WITH READERSHIP IN ExCESS OF 25,000, BUSINESS DIRECTION MAGAZINE IS THE IDEAL PLATFORM TO PROMOTE YOUR BUSINESS ACROSS HEREFORDSHIRE AND WORCESTERSHIRE.

Business

ONLINE ACCOUNTANCY FOR WORCESTERSHIRE BUSINESSES

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

March/April 2012 Issue 6

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

March/April 2012 Issue 6

£2.00 where sold Business Secretary- page 22/23

Big Interview: The Rt Hon Vince Cable,

page 24 manufacturing sector Reasons to be cheerful in the

Manufacturing

Contact Helen Gowland at Distinctive Publishing on 0845 884 2336 Helen.gowland@distinctivepublishing.co.uk *Subject to adverts booked at published rates.

Must be booked between 1 May – 9 July 2012 Insertions do not have to run consecutively but must be completed by 31 December 2102.

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Cover Feature - Business and Sport

PUPILS GET CLOSE TO THE ACTION AT HEREFORD RACECOURSE Pupils from Lord Scudamore Foundation School were given the opportunity to get closer to the action than most at Hereford Racecourse during a Racing to School Day managed by the British Horseracing Education and Standards Trust (BHEST).

Educational activities, which tested their maths skills in a variety of practical applications around the racecourse, were enhanced when the youngsters were given the chance to meet some of the jockeys and present the trophies to the connections of the winner of the second race which was named specially to mark their visit.

Lead Education Officer Ollie McPhail said, ‘Maths days are a very popular part of the Racing to School programme, and the Racecourse provides terrific opportunities to study practical maths.

“In the Weighing Room we can talk about weights and measures and the basic principles of handicapping, and the students can conduct risk assessments to determine how many horses could safely fit in the Parade Ring. Out on the course we look at fence construction and cost, and some of the geometry that is involved when a horse jumps a fence.”

“Hereford Racecourse and the jockeys in the Lord Scudamore Racing to School Handicap Chase really

went out of their way to make it a special day for the pupils which I am sure they will remember for a long time to come.”

Pupils and jockeys outside the Weighing Room before the Lord Scudamore Racing to School Handicap Chase at Hereford on Wednesday, 23 March

Picture courtesy of www.thejockey.co.uk

WE ARE ALBION IN WORCESTERSHIRE

The Albion Foundation is a registered charity working in partnership with West Bromwich Albion Football Club to provide sporting and educational opportunities to the local community and since December 2011 has been expanding their work in to Worcestershire.

Their aim is to ‘Inspire to Achieve’ and this is delivered through our 3 key areas of focus: Reach – delivering quality sports programmes to increase the awareness of WBA FC. Making a Difference – working with schools and communities on improving attendance, attainment with specific focus on children on the verge of exclusion, looked after children and those with learning difficulties or physical disabilities.

Raising Aspirations – providing a range of teams and education pathways to represent the club in girl’s football, basketball and disability sport.

They have appointed Jon Rogers who is an ex student of Worcester University and who lives in the city as Development Officer.

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Jon has delivered coaching sessions to over 1800 children in over 30 schools, ran successful holiday camps and match day trips to Premier League games V Arsenal and QPR from the University and Bishops Perowne.

In May they launched “We are Albion in Worcestershire” and had 16 schools and over 140 children participating in a football tournament. There was also over 30 businesses that joined for lunch and to hear about the Clubs plans for Worcestershire.

Everyone came together to see Martley Cofe Primary receive the winner’s trophy from WBA star Steven Reid.

Since the launch, they have continued to network with key organisations in Worcestershire especially colleagues in other sports to ensure they can offer a complimentary offer that adds real value to the area.

If you would like to find out more visit www.albionfoundation.co.uk

and please contact Jon Rogers on 07595243121 or email jon.rogers@ thealbionfoundation.co.uk

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FEATURE

WORCESTER CITY FC The 2012/13 Season will be the last ever for Worcester City FC at St Georges Lane after 107 years as they begin the move to a new stadium at Nunnery Way. It is sure to be an exciting but emotional year as City Fans come from far and wide to visit ‘The Lane’ for the last time. The club is very much ‘alive and kicking’ which saw an increase in attendances of 25% last season after making a change in focus by bringing the average spectator age down when they introduced a £10 Season Ticket for under 16’s. They have gone a step

further this year with a new discounted price category for young adults from 16-21 in a further bid to introduce a younger fan base. City are also a leading Club for Community match day involvement with Junior Teams taking part in matches on the pitch before the main game, they then get to lead the teams out as mascots – a completely free activity provided by the Club. St Georges Lane is the place to be for 2012/13! www.worcestercityfc.co.uk

CHILDREN’S FESTIVAL SUCCESS AT SIxWAYS! Worcester Warriors showed that it is not all about top class rugby at Sixways when the club hosted its first ever Children’s Festival featuring the likes of Peppa Pig, Fireman Sam and The Zingzillas!

WORCESTERSHIRE VS SOUTH AFRICA 27 – 28 JULY 2012 Rudolph, D Steyn, L Tsotsobe.

Worcestershire County Cricket Club is delighted to host South Africa in a two day match starting Friday 27 July.

The Proteas, who are currently ranked second in the ICC World Test Ranking, will be looking to impress the New Road crowd with their characteristic dependable style of cricket.

South Africa’s 15 man squad for their England tour has been announced as: G Smith (Captain), H Amla, M Boucher, M de Lange, AB de Villiers (Vice-Captain), JP Duminy, I Tahir, J Kallis, M Morkel, A Petersen, R Peterson, V Philander, J

Worcestershire County Cricket Club are offering Chamber of Commerce members discounted advance tickets for this fantastic match. When purchasing your tickets via the Clubs website www.wccc.co.uk you can save £2 on each Adult ticket by entering the promotional code SA2012.

Not even the persistent rain over the Jubilee Bank Holiday weekend could dampen the spirits of the 4,000 visitors who made the trip for an unforgettable day that was in aid of Caudwell Children.

www.wrfc.co.uk

Normal advance ticket prices for this match are £12 for Adults and £3 for Juniors. www.wccc.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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The Aviva Premiership rugby union club hosted the action-packed day, hosted by CBeebies presenter Alex Winters, at the start of June with some of the biggest names in children’s entertainment all making appearances.

Rebecca Delmore, Head of Sales (Non-Rugby) at Warriors, said: “It was the first time the club has ever hosted an event of this nature and once again it really showcased just how versatile our venue is. We had shows running throughout the day on the pitch featuring Fireman Sam and The ZingZillas, a Victorian Fun Fair and Warriors Indoor Wonderland with lots going on for all the family.

We were delighted with the number of people that came along on the day and we are already planning our big summer event for 2013.”

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VENTUTEC DUO SET FOR SECOND SUCCESS Local Worcestershire entrepreneurs expand through the acquisition of Dorset based domain and hosting business, Gridstar.

Established in 2009 by Kevin Savage and Jason Smith, Ventutec Ltd is a successful web and mobile app development agency, based in Worcester city centre.

Since inception, the agency has grown from strength to strength, working with some high profile clients and launching chart topping iPhone apps including Celebalike, which continues to receive high profile media and TV interest.

One of the aims of the duo is to spread their own entrepreneurial spirit, providing the tools and inspiration for new businesses to start-up and grow online.

Siteopia has recently run multiple initiatives aimed at business startups and young entrepreneurs in the making. Such as offering cost-price and free co.uk domain names, website builder packages, website hosting, exhibiting at London’s ‘Business Startup Show’ and providing free information and domain names to students of Worcestershire’s educational institutions.

The Siteopia team aims to highlight the importance of a strong and prosperous online presence, making the web accessible to all.

Well-known in the UK’s domain name registration and web hosting market, Kevin and Jason previously created and grew their former Internet company, Namesco Ltd, based in North Worcester, to be the UK’s fourth largest ISP. Having sold Namesco in 2007, their entrepreneurial passion kicked in again and they launched a complementary Ventutec brand Siteopia.com, a fully featured domain and hosting business.

Celebalike iPhone App. Intelligent facial matching to celebrity lookalikes

Jason, Ian, Kevin and Sarah from Siteopia.com exhibiting at a recent Business Startup Show in London.

Jason Smith and Kevin Savage collect Internet Award from Lesley Cowley, MD Nominet UK

With the pair’s individual skills, business acumen and industry experience, the new brand has been developed with automation and ease of use in mind. Siteopia continues to grow month on month through marketing, networking and word of mouth.

Most recently, the company made its first strategic acquisition, acquiring Gridstar Networking Ltd, a domain name and hosting company with a customer base spanning Europe, USA, Malaysia and Japan.

Jason Smith said “New businesses will be a driving force behind the UK’s economic recovery, we want to give entrepreneurs the inspiration and tools they need to start up and grow their venture using the web. We hope to help businesses launch, access new markets and create new jobs. We launched Siteopia. com, utilising all our existing knowledge to give customers superior products, automated systems and great service. Worcester is a fantastic city in which to live and work and we are glad to be one of the cities entrepreneurial successes stories.”

The acquisition of Gridstar is a real boost to our brand. It widens our customer base whilst providing us with valuable cross-sell opportunities.

Jason sMiTh Director of Siteopia

Jason Smith, Director of Siteopia said “The acquisition of Gridstar is a real boost to our brand. It widens our customer base whilst providing us with valuable cross-sell opportunities.”

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O F F I C I A L

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Education

STUDENTS GET SWEET SMELL OF SUCCESS Business studies pupils from six local schools had the opportunity to attend a talk on mergers and takeovers delivered by an industry expert at an event hosted by RGS Worcester Ian Dearn, Head of Manufacturing, UK Candy & Biscuits for Kraft in Sheffield who worked for Cadbury during its acquisition by Kraft Foods in 2010 provided students with an insider’s perspective on a topic that forms part of the AQA Business Studies examination and which’s key principles form part of the student’s curriculum.

Richard Houchin, RGS Head of Department, said; “he felt privileged to welcome such an influential and knowledgeable speaker to talk to his pupils.” He also pointed out the enormous value this opportunity presented to the Business Studies students.

The attending pupils came from Bewdley High School, Malvern St James, King’s School, John Kyrle, Worcester Technology College and RGS Worcester.

The talk functioned as a follow up to visit that RGS made to the Kraft production plant in Sheffield last September. www.rgsw.org.uk

he felt privileged to welcome such an influential and knowledgeable speaker to talk to his pupils. richarD hoUchin RGS Head of Department

Ian Dearn, visiting RGS Worcester

WOODFIELD MIDDLE SCHOOL BECOMES AN ACADEMY After much hard work and a lot of patience, Woodfield Middle School has converted to Academy status, from Friday 1 June 2012.

They received a letter on Thursday 31 May from Michael Gove, Minister for Education, confirming the schools new status.

The process, a number of our local schools have followed, means they have to meet high standards and strict regulations it is a great credit to the management teams of these schools. Woodfield have taken positive steps to achieve this including

engaging with the local business community through working with the Chamber.

Jason Beardmore, Headteacher said: “This move will help us continue to create new approaches to learning, and to concentrate on developing ‘the whole child’, for example, in opening doors to later life and the world of work. With some of the best results in the county last year, it is hoped that the new status will help us raise our standards even higher and offer new and exciting opportunities to current learners, future learners and the wider community. www.woodfield.worcs.sch.uk

CHAMBER HR WEBSITE AND ADVICE LINE Trained HR Professionals are on hand 24 hours a day to offer advice on employment issues via the telephone or dedicated website. Call 0845 641 1641 for more information.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Lean Transition Solutions Ltd is a leading Lean Enterprise consultancy that assists organisations to leverage human and operational performance improvement.

Lean improvement techniques that will deliver bottom line results We determine the interaction points between the company and its customers

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University course – Typically just a basic module City & Guilds – When did you last use the software?

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l Concentrate on the skills employers need to get the job done l Helps to pass a CAD skills test at a job interview l You can apply to local companies for well paid short term employment

which could turn into a full time job

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l Demonstrate your CAD skills to an employer and then see if you still

Brett GrifďŹ ths Msc MBA Director Lean Transition Solutions Limited

Autocad training courses for unemployed, self employed and companies in small groups for almost individual attention On-Site training at trade rates for companies

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need a degree in philosophy!

Email brett@ltslean.com www.leantransitionsolutions.com

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Training

TRAINING PLANNER JUly coUrses Winning Orders Overseas - Getting your strategy right! Thursday 5 July 2012 £270 (inc VAT) Members / £300 (inc VAT) Non Members Effective Time Management ......................................................Friday 6 July 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members

Effective Time Management Wednesday 26 September 2012 £180 (incVAT) Members / £225 (inc VAT) Non Members Managing Agents and Distributors Thursday 27 September 2012 ..........£270 (inc VAT) Members / £300 (inc VAT) Non Members

PowerPoint for Presentations (2007) ........................................Friday 6 July 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members

The effecTive ManageMenT series WiTh veena allison (1/2 Day Workshops)

Pure Telesales Techniques .................................................... Thursday 12 July 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members

Equal Opportunities Dignity and Discrimination Wednesday 12 September 2012 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions

Advanced Microsoft Excel (2007) ...................................... Thursday 12 July 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members Media Skills - Presenting to Camera and the Media.... Wednesday 18 July 2012 £238.80 (inc VAT) Members / £298.80 (inc VAT) Non-members

aUgUsT coUrses Introduction to Microsoft Excel (2007) ................................Friday 3 August 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members Dealing with Difficult People ....................................... Wednesday 8 August 2012 £180 (inc VAT) Members / £225 (inc VAT) Non Members

sepTeMBer coUrses Level 3 Qualification in First Line Management Register Now to start in September £538.80 (inc VAT) Members / £598.80 (inc VAT) Non members Level 5 Qualification in Management and Leadership Register Now to start in September Certificate: £646.80 (inc VAT) members / £718.80 (inc VAT) Non members Diploma: £2428.80 (inc VAT) members / £2698.80 (incVAT) Non members Level 7 Qualification in Strategic Management and Leadership Register Now to start in September Diploma only: £3508.80 (inc VAT) members / £3898.80 (inc VAT) Non members The Role of the Team Leader Wednesday 12 September 2012 ......£180 (inc VAT) Members / £225 (inc VAT) Non Members

Bullying / Harassment in the Workplace Wednesday 10 October 2012 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions Managing Change Wednesday 14 November 2012 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions Managing Absence Wednesday 12 December 2012 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions How to manage under performance Wednesday 9 January 2013 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions Managing Disciplinary Issues Wednesday 13 February 2013 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions Managing Employee Grievances Wednesday 13 March 2013 £108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions Managing Conflicts in the Workplace Wednesday 17 April 2013 .£108 (inc VAT) to Members per session or £714 (inc VAT) for all 8 sessions. £132 (inc VAT) to Non Members or £834 (inc VAT) for all 8 sessions

Basics of Export Documentation Thursday 13 September 2012 ..........£270 (inc VAT) Members / £300 (inc VAT) Non Members

The effecTive pr anD MarkeTing series (1/2 Day Workshops)

Assertiveness and Confidence at Work Monday 17 September 2012 ...........£180 (inc VAT) Members / £225 (inc VAT) Non Members

Writing Effective Press Releases October .............................................. £90 (inc VAT) Members / £114 (inc VAT) Non Members

Effective Credit Control NEW COURSE Tuesday 18 September 2012............ £180 (incVAT) Members / £225 (inc VAT) Non Members

Getting to Grips with Social Media November ..........................................£90 (inc VAT) Members / £114 (inc VAT) Non Members

Effective Sales & Business Development Thursday 20 September 2012 .......... £180 (incVAT) Members / £225 (inc VAT) Non Members

Writing Effective Marketing Copy December...........................................£90 (inc VAT) Members / £114 (inc VAT) Non Members

Intermediate Microsoft Excel (2007) Friday 21 September 2012 ............ £180 (incVAT) Members / £225 (inc VAT) Non Members

Raising your Profile January .............................................£90 (inc VAT) Members / £114 (inc VAT) Non Members

IOSH Working Safely (one day course) Monday 24 September 2012 ...........£180 (inc VAT) Members / £225 (inc VAT) Non Members

Making the most of your data and keeping it legal!

February .............................................£90 (inc VAT) Members / £114 (inc VAT) Non Members

Getting the Most from Social media (Intermediate Session) .................................

Tuesday 25 September 2012............ £180 (incVAT) Members / £225 (inc VAT) Non Members

BUSINESS TRAINING Business training, coaching and support delivered by highly qualified and certified trainers. Chamber members are eligible for discounts of up to 20%.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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01531 633195

enquiries@abe-ledbury.co.uk www.abe-ledbury.co.uk

Dedicated to keeping your customers happy

STOP PRESS Palletline Awarded Motor Transport ‘Network of the Year 2012’

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Our wheels have been turning for 40 years!

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During our 40 years in road haulage we have learnt that reliability, honesty and communication are essential ingredients for building successful business relationships.

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We have always moved with the times and we use the latest technologies to communicate information to both our drivers and customers, keeping track of your goods every step of the way.

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0

Chamber training

MAKE YOUR STAFF BRAND ADVOCATES! We’re all familiar with Social media tools, like blogs, Twitter and Facebook and these are a great way to give staff the freedom to become ‘brand advocates’. The more you can show what your staff are like and the culture of your business, the easier it is to display your brand’s personality or qualities to your potential customers. Every business has a persona, but often this doesn’t come across on boring inward-looking announcements. If a business takes the time to think about its personality, and how this is reflected in everything it does, it will stand a much better chance of differentiating itself from its competitors and attracting new customers. Almost every business needs to promote itself in some way, reaching out to both existing and potential customers.

Do yoU WanT More Traffic To yoUr WeBsiTe? Do yoU WanT More online sales?

Do yoU WanT More sales leaDs? Our Social Media and E-Marketing courses can help you to achieve just that: Getting the Most from Social media

Tuesday 25 September

£150 Members / £188 Non Members

Internet Marketing Part 1 - Drive Traffic and Increase Sales on Your Website

Tuesday 9 October

£80 Members / £95 Non Members

Internet Marketing Part 2 - Google Analytics and SEO

Thursday 9 November

£80 Members / £95 Non Members

YOUR TRAINER PROFILE Iain Coplans, founder of Quickwins Marketing and Pepperneck Ltd works with businesses of all sizes, from local retailers through to international manufacturers, developing, and managing internet marketing plans. This diverse experience places Iain in a unique position to guide and advise workshop attendees as they look to improve the returns they see from their internet and electronic marketing.

CHAMBER LAUNCHES NEW ‘EFFECTIVE PR AND MARKETING’ SERIES! Making The MosT of pr & MarkeTing Using effective PR helps maintain a positive public image for your company or brand. Are you a small or medium sized business? Would you like to make your marketing more cost effective, trustworthy, effective and reach a wider audience?

The Chamber of Commerce has developed a series of 5 workshops specifically designed for SME’s who may not have a dedicated marketing department. These workshops would also be ideal for any member of staff who has PR or marketing responsibilities as part of their day to day job role

Workshop1: Writing Effective Press Releases Friday 5 October - Think like a journalist for the day! We will help you to hook and engage your readers, and support you in practicing and crafting a press release.

Workshop 2: Getting to Grips with Social Media Tuesday 27th November - Amid the mass of social networking sites and tools, how do you know where to start? We will show you! Understand the wonderful world of Social media, Linkedin, twitter, facebook etc

TesTiMonial:

Workshop 3: Writing Effective Marketing Copy

“Everyone who attended the social media training found the session to be excellent in content and delivery, it generated a lot of discussion and enthusiasm”

December - Turn uninspiring, ineffective copy into high-impact writing. Clear, concise, and credible writing is an essential element of any successful business communication, from e-mail/newsletter copy to Web page content.

Julie Poole, Rockline Industries

The MeDia ... anD yoU! Have you ever wondered why some people ooze creditability, charisma and confidence on camera when others look like novices? Presenting your business to camera requires different skills and techniques to that of presenting to a group or an audience. Bringing creditability and confidence to camera presenting is a must in its own right!

“Over the last couple of months I have seen some excellent examples of businesses representing themselves in the media. The opportunity can be brief but very beneficial. The Chamber is therefore providing a course for representatives of companies to help provide them with the skills to handle the media, television in particular.”

Mike Ashton - CEO Herefordshire and Worcestershire Chamber of Commerce

Don’t miss out on your chance to learn from the best with a guest appearance from a well known TV personality!

Media Skills - Presenting to Camera and the Media

18 July 2012

£199 Members / £249 Non Members

YOUR TRAINERS Terry Turnball, Described by Lee Evans as ‘A superb personality! Warmer than a night in by the fire,’ has a proven track- record and 20 years experience of Presentation Skills coaching within the corporate, entertainment, performance and media sectors.

Terry Anderson has 10 years practical experience running his own successful corporate video production company, working with a diverse range of large organisations, SME’s, marketing, PR and advertising agencies.

Workshop 4: Raising your Profile January - Thinking outside the box! Networking, Promotions, Events, Sponsorship and other routes to market. It’s all about getting your brand out there!

Workshop 5: Making the most of your data and keeping it legal!

February - Effectively manage your customer data and marketing communications. Explore the areas of cross-selling, up-selling and lead management.

Price:£80+VAT Members / £95+VAT Non Members Book 4 workshops and receive 10% off Book all 7 workshops and receive 15% off.

These workshops will be running from October through to February. For more information or to register your interest for this series or any other course, please contact Michelle Scott on 0845 641 1641 (option 2)

HR IN ACTION Provides immediate access to a number of local, quality-assured and experienced HR experts, offering practical solutions to meet the people issues in your business. Call 0845 641 1641 for more information.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Chamber Business Awards 2012

in association with

CELEBRATING BUSINESS SUCCESS IN HEREFORDSHIRE AND WORCESTERSHIRE Britain has a lot to celebrate in 2012 and so do Herefordshire and Worcestershire businesses. The Chamber Business Awards 2012 in association with Worcester, Bosch Group offers an excellent opportunity for local companies to showcase their achievements, celebrate their successes and boost staff morale. It is free and easy to enter and open to all businesses across Herefordshire and Worcestershire.

2012 caTegories ■ Worcester, Bosch Group Award for Business of the Year -selected from the winner of each category ■ English Mutual Employer of the Year - Medium ■ English Mutual Employer of the Year - Large ■ Growth Business of the Year - Herefordshire ■ Growth Business of the Year - Worcestershire ■ Central Technology Belt Award for Innovation ■ Achievement in International Business ■ Worcester City Council Award for Most Promising New Business ■ University of Worcester Award for Sustainability

The aWarDs cereMony Chamber Business Awards 2012 in association with Worcester, Bosch Group will culminate in a glittering awards finale taking place at the brand new £1m Three Counties Centre, Malvern on Thursday 20th September, 6.30pm - Midnight.

Individual Tickets £108.00 (inc of VAT) for members, £132.00 (inc of VAT) for Non members. Table of 10 £972.00 Members (includes VAT) / £1188.00 Non-members (includes VAT)

ENTER NOW!

BOOK NOW at www.hwchamber.co.uk/awards

BRANDING THE BUSINESS AWARDS 2012 BEHIND THE SCENES As one of the sponsors for the Business Awards 2012, Worcester based marketing agency NinetyFive Creative have created the logo and branding for this year’s awards.

Here they take us behind the scenes to explain the creative process behind the brand:

creaTive DevelopMenT After a briefing session with the Chamber, we agreed that the design needed to capture the excitement surrounding 2012 as a result of the Olympics and Diamond Jubilee, with the colours red, white and blue whilst conveying the success and sophistication of an awards evening.

With this is mind, our creative team produced several concepts, providing a mix of contemporary and traditional ideas for consideration. Each one proved popular for different reasons, but the Chamber asked us to develop one of the concepts further by incorporating some of the design elements from the additional options.

Creative Director Ben Barnes explains the theory behind the chosen route: “The design needed to incorporate all elements of competition and winning the British way: preparation, anticipation, the ‘battle’ and the excitement of the win!

Combining the flowing red and blue lines into a ‘ribbon’ to signify crossing the line enabled us to execute this perfectly. It also reflects the Chamber of Commerce colours, while the shape compliments this year’s sponsor - Worcester, Bosch Group.”

BranD in acTion NinetyFive Creative have already applied the design to a range of marketing channels, including website banners, invitations and the application form. They’ll also be preparing a range of display materials for the ceremony.

Visit the awards section of the Chamber website to view the branding: www.hwchamber.co.uk

sponsors

L i m i t e d Lithographic Printers

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Women’s Business Forum

Save the date Powered Growth Forum

May’s Women’s Business Forum was held at Stripes on The Foregate, Worcester.

Tuesday 11 September, 9am -12noon Worcestershire County Cricket Club, County Ground, New Road, Worcester, WR2 4QQ

Business women listened to inspiring talks from Stripes’ Directors Jenny Plant and Claire Wright on establishing and growing a fashion retail business.

Tuesday 2 October, 8am -11am Theme - ‘Engineering your Profit’- profit maximisation through efficiency and non value added.

Liz Needham, a Partner at Kendall Wadley Accountants also spoke about financial planning aspects of starting and running your own business.

The next Women’s Business Forum will take place on 29 August at Bindles Brasserie. Speakers include Stacey Redman, Stallard March and Edwards and Victoria Hamilton-Jones, Bindles Brasserie. Book your space now at

Manufacturing Forum

Coomber Electronic Equipment Ltd, Brindley Road, Worcester WR4 9FB

HR Forum Worcester

Tuesday 4 September, 11.30am-2pm Worcester Rugby Club. HR speakers: Louise Hewett, Hewett Recruitment and Colin Foxall, Nexus Creative.

Topic: Employer Branding in association with

www.hwchamber.co.uk

After the success of previous events, chamber expos have developed a reputation for showcasing a diverse and exciting array of businesses giving all attendees fantastic value for money and the opportunity to develop strong business partnerships. This event has always been a sell out and we expect to have over 100 stands. On average we have over 700 attendees on the day.

North Worcester Lunch

Thursday 19 July, 12noon-2.30pm Holiday Inn, Kidderminster Road, Bromsgrove, B61 9AB. £18.00 inc VAT Members £30.00 inc VAT Non-members

Worcester Breakfast

Thursday 26 July, 7.30-9.30am Worcestershire County Cricket Club, County Ground, New Road, Worcester, WR2 4QQ. £18.00 inc VAT Members £30.00 inc VAT Non-members

Pershore/Evesham Breakfast

Thursday 9 August, 7.30-9.30am £18.00 inc VAT Members £30.00 inc VAT Non-members

North Worcester Evening Event Wednesday 15 August, 4.30-6.30pm £18.00 inc VAT Members £30.00 inc VAT Non-members

Malvern Breakfast Thursday 23 August, 7.30-9.30am Abbey Hotel, Abbey Road, Malvern, WR14 3ET £18.00 inc VAT Members £30.00 inc VAT Non-members

WORCESTER EXPO! BOOK YOUR STAND NOW!

Networking Breakfast

The event will start at 9am and gives people the chance to get involved with a networking breakfast and lunch, listen to some of the two counties’ leading business people speak on key business subjects and browse the free exhibition.

Should you wish to be part of this popular event visit http://www.hwchamber.co.uk/expos.aspx or

contact the events team on

events@hwchamber.co.uk

Meet the Neighbours Event Tuesday 4 September, 9.30-11.30am Evans Easy Space, Rural Enterprise Centre, Vincent Carey Road, Rotherwas Industrial Estate, Hereford, HR2 6FE. Free Event

Chamber Hereford Race Day Wednesday 5 September, 12noon-6pm Hereford Racecourse, Roman Road, Hereford, HR4 9QU.

Worcester Networking Lunch

Thursday 6 September, 12noon-2.00pm Sixways, Pershore Lane, Hindlip, Worcester, WR3 8ZE. £27.00 inc VAT Members £36.00 inc VAT Non-members

Redditch/Bromsgrove Evening Event

Wednesday 12 September, 4.30-6.00pm Abbey Hotel, Hither Green Lane, Dagnell End Road, Redditch, Worcestershire, B98 9BE. £18.00 inc VAT Members £30.00 inc VAT Non-members

Hereford Breakfast

Wednesday 3 October, 7.30am-9.30am Burghill Vale Golf Course, Tillington Road, Burghill, Hereford, HR4 7RW. £18.00 inc VAT Members £30.00 inc VAT Non-members

Ladies that Latte and Men that Mocha (if they dare!)

Tuesday 9 October, 10am-12noon. £10.00 inc VAT members and non-members

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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July/August 2012

29/6/12 16:02:07

Commercial Property

sponsored by

FEATURE

DEMAND FOR INDUSTRIAL UNITS OUTSTRIPS OFFICES The industrial manufacturing and warehousing sector is thriving, while the office sector continues to recover. writes John Dillon, Managing Director of Bromsgrove based JP Dillon Commercial Property Consultants, about the Worcestershire commercial property market.

Typical is start up manufacturing company Delta Cam International, which my agency advised on its property needs, delivering it significant savings on a 10-year lease on a 9,124 sq ft unit at Great Western Business Park, Worcester, where it expects to create 25 jobs in the next year.

There is a significant demand for good quality industrial units of between 10,000 sq ft and 20,000 sq ft across the county, as manufacturers look to either expand or relocate to Worcestershire.

This demand is driven by the excellent communications provided by the M5, M42 and A38, the flexible workforce, the positive attitude of the county and district councils, and the fact that the county is a very pleasant place to live and work.

The county’s office market continues to recover from its low point in Summer 2011. An oversupply means that rents and freehold prices remain competitive, offering good opportunities for new occupiers. Take-up was boosted significantly by our letting of more than 14,000 sq ft at Avon House, Bromsgrove, the biggest in the county for five years.

John Dillon

Leading the field since 1845

Providing premier commercial property services to businesses in Worcestershire and the wider Midlands region.

Turner & Company is the largest ďŹ rm of Commercial Chartered Surveyors based in Hereford and we provide a wide range of services throughout the City, Herefordshire and beyond. Please contact us for assistance with l Sales

& Lettings l Valuations l Development Advice

Turner and Company Thorpe House, Broad Street Hereford HR4 9AS

01905 720104

Email: commercial@hallsworcester.com

hallscommercial.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Tel: 01432 276202 www.turnerandco.co.uk 043

29/6/12 16:02:10

Business News

LEADING HEALTHCARE COMPANY OPENS WORCESTERSHIRE OFFICE Family-owned recruitment, training and healthcare services provider H1 Healthcare has marked its tenth anniversary by expanding into Worcestershire

and services to clients including private healthcare providers, care homes, prisons, the NHS and voluntary organisations and is now recruiting in the West Midlands.

The company, founded by Chief Executive Pamela Easen in February 2002, has moved into offices in County House, St Mary’s Street, Worcester.

H1 Healthcare is planning to support two charities in 2012 through a series of fundraising events, the Worcestershire Breast Unit Campaign and The Trussell Trust, whose food banks provide emergency food and support to people in the UK experiencing financial difficulties.

H1 Healthcare provides a wide range of products

www.h1healthcare.com

Pamela Easen

EVENT PUT A SPRING IN GUESTS’ STEP Guests had a spring in their step at Executive Cleaning’s Spring Soirée held at Russell & Bromley shoe shop in Worcester.

to put a spring in their step with the opportunity to browse and try Russell & Bromley’s Spring/Summer shoe and handbag collections.

The event was geared towards bringing clients from across the company’s domestic and commercial cleaning sectors together with business contacts, to network and learn more about Executive Cleaning.

A charity raffle was held raising £75 towards the Midland Air Ambulance, a charity which Executive Cleaning supports with its Cleanaid charity giving scheme.

Executive Cleaning 01905 371845

Whilst networking over canapés and drinks, guests were also able

Helen Cox, Tony Cox, Margaret Crocker, Caroline Leah, Dulcie Collins, Sophie Cox

Adam Winter and Adam Bird from White Orca

CONTRACT RENEWAL FOR WHITE ORCA After their first year trading, web development company White Orca has had its contract for online evaluation services with The Worldly Leadership Foundation extended for a further 12 months. White Orca develops bespoke online and mobile software applications, including a training evaluation tool for WLF used in the delivery of their ‘Leading Change, Developing Culture’ programme with Birmingham Community Healthcare NHS Trust, one of the UK’s largest NHS Trusts.

Director Adam Bird said: “We are delighted that The Worldly Leadership Foundation has asked us to continue providing evaluation services for them.

It’s been tough, but exciting, starting a business in a double dip recession, particularly in such a competitive field. Its great for us to know that our customers are satisfied and that we are providing a good service. This will really help us to grow over the coming year.” www.whiteorca.co.uk

CHAMBER ROADSIDE ASSISTANCE Excellent preferential rates for company owned / leased vehicles on roadside assistance from the AA. Discounts of up to 61% are available. Call 0845 641 1641 for more information.

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LEP News

HEREFORD ENTERPRISE ZONE APPOINTS MANAGING DIRECTOR AS INTEREST GROWS We are delighted to be able to make our first significant appointment and look forward to welcoming Mark to the HEZ in July. As the project develops, further appointments will be made to help build upon the successful start-up Ray has developed.

John Jarvis leader of Herefordshire Council

The Hereford Enterprise Zone board is pleased to announce the appointment of a Managing Director to the Hereford Enterprise Zone (HEZ).

The appointment has been made as a result of early success in generating interest in the site – over 50 businesses have expressed an interest in locating to the new facility.

Mark Pearce will be joining HEZ as Managing Director from Sunday 1 July 2012. He comes from a senior role at Advantage West Midlands. His goal is to manage the development of the new Skylon Park and he will be supported progressively by a full team of staff and specialist partner organisations.

Members of the HEZ board, have paid tribute to Chairman of the Board, Ray Stone, who has stepped down from the role.

year, Ray, a well-known local business leader, has worked tirelessly to drive the scheme forward, all on a voluntary basis.

“Ray has been a great ambassador for the Zone – we wouldn’t be where we are without his drive and ambition and the enthusiasm he has brought to the scheme,” said the leader of Herefordshire Council, Councillor John Jarvis.

“He has a wealth of knowledge and experience which has brought tremendous focus to the creation of the Enterprise Zone. His hard work over the past eight months has laid the foundations for a successful future.

We are enormously grateful for all the voluntary work he has undertaken on our behalf.

“We are delighted to be able to make our first significant appointment and look forward to welcoming Mark to the HEZ in July. As the project develops, further appointments will be made to help build upon the successful start-up Ray has developed.”

Since the announcement that the area had been selected as one of the new Enterprise Zones announced by the Government across the UK last

M5 ‘PINCH POINTS’ RESTRICTING GROWTH – WORCESTERSHIRE LEP Worcestershire Local Enterprise Partnership has lodged a plea for vital improvements to two critical junctions on the M5.

It has been warned that the pace of economic growth will be at risk if nothing is done.

Junction 6, serving Worcester (North), is deemed most in need of attention, with Junction 4, serving Bromsgrove, not far behind.

The LEP, in association with the county council, wants money allocated from the Highways Agency’s Pinch Point programme.

Peter Pawsey, Executive Chairman of Worcestershire LEP, said both junctions represented “serious pinch points”.

He cautioned: “Junction 6 is undoubtedly the more major of the two, its capacity being raised as an impediment to pretty well all significant development to the east or north of Worcester City and within its environs.

“While further improvements to Junction 6 have been agreed in respect of the proposed Worcester

Technology Park phase 1, there are several other major development proposals in the pipeline for the area, each of which will create additional traffic at the interchange. To look at it another way, capacity constraints at the interchange will inhibit the economic growth and job creation in the Worcester area and across the county.

“We strongly believe therefore that a more significant and permanent solution to Junction 6 is vital if we are to succeed in our efforts to generate growth and employment in the region.”

Asking for early discussions and a meeting with the Agency, Mr Pawsey noted that the same arguments were ‘absolutely valid’ in respect of Junction 4, though the immediacy of known pipeline development proposals was not as acute.

“However Junction 4 is an important gateway to developments south of Birmingham and within the adjoining Greater Birmingham & Solihull Local Enterprise Partnership, as at Longbridge, and we are therefore fully supportive of efforts to improve the interchange.”

Peter Pawsey, executive chairman of Worcestershire LEP

TRANSLATION SERVICES

The Chamber of Commerce offers a fast and skilful translation service to promote your business abroad, both face-to-face and written communications. Chamber members receive a discount on this service. Visit www.hwchamber.co.uk/translation-and-interpretation-service.aspx Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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FEATURE

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MALCOLM SCOTT CONSULTANTS’ CLIENTS BENEFIT FROM SIMPLER PLANNING REGIME Malcolm Scott Consultants’ clients are feeling the benefit of the Government revoking 44 planning policy documents and reducing them to 58 pages of The National Planning Policy Framework (NPPF).

A number of projects have been able to utilise the simpler guidance and the presumption in favour of sustainable development. Whilst sustainable development is not a new concept in the planning system, Malcolm Scott Consultants have worked with clients to produce well thought through proposals in order local planning authorities can readily see a scheme is clearly sustainable: economically, socially and environmentally.

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The planning system does not stand still; new advice is continually being issued.

The simpler NPPF is welcomed, but it is expected further advice will be issued or the old advice will be returned to plug ‘gaps’ in guidance. Planning Minister Bob Neill referred to revoked guidance and stated he wanted to find ways of preserving the ‘learning which has been assembled over the years’. The previous planning system was cumbersome and sometimes ambiguous but it appears from Neill’s comments that it may not have entirely disappeared.

In a recent study of Chartered Town Planners nearly 9 out of 10 thought the new NPPF would result in more appeals. However, Malcolm Scott Consultants strive not to take an application to appeal unless absolutely necessary, and are making best use of new and previous guidance to ensure the appeal process is a last port of call.

This strategy has proved successful for many clients, reducing costs and time.

This success has enabled the practice to take on extra staff, and it now has 7 professional staff, plus administrative support, to continue helping clients throughout the region in difficult times. Throughout the recession the practice has continued to grow its professional staff, and Malcolm Scott Consultants envisage another busy year ahead.

Paul Barton is a senior planner at Malcolm Scott Consultants.

For further information, please contact Paul Barton at: Malcolm Scott Consultants Ltd, Grove House, 1 Loves Grove, Worcester, WR1 3BU

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July/August 2012

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Policy

2012 – ExTRAORDINARY SUMMER OF SPORT

REMINDER It is unlawful, to use the Games’ Marks’ to falsely represent any association, affiliation, endorsement, sponsorship or similar relationship with London 2012, the British Olympic and/or Paralympic teams, or any other part of the Olympic and/or Paralympic Movements.

Flame Celebration at the Royal National College for the Blind, Hereford, on Saturday 25 August. These all offer opportunities for local companies in the catering, hospitality, merchandising, entertainment and related sectors.

To find out more log onto

www.london2012.com Chris Hoy

is iT Too laTe for firMs in hereforDshire anD WorcesTershire To BenefiT? eMphaTically, no.

Nearly forty companies in the two counties have already won tenders to supply the London 2012 Games. However, the focus has now moved to

post-Games conversion work on the Olympic Park, with tenders published at www.competefor.com Worcester hosted a spectacular evening for the Olympic Torch on Thursday 24 May. The Torch also returned to Worcestershire on Sunday 1 July visiting Redditch, Evesham and Broadway, ending up in Coventry that evening. There will be a Paralympic

The Games will actually come to our region. Coventry Ricoh Arena will host twelve matches in the London 2012 football tournament, between 25 July and 9 August. Much Wenlock, in Shropshire, has held the Wenlock Olympian Games every year since 1850, now recognised as a major influence on the modern international Olympic movement. These will drive tourism to our region during, and after, the Games.

More information at the official tourism site for the Games - www.tourism2012games.org

DATA FOR MARKETING

Preferential rates for Chamber members to purchase data for marketing with BlueSheep and Marketingfile. Call 0845 641 1641 Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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MIDLANDS AGENCY B1 REBRANDS AS SUPERDREAM Midlands based creative agency b1 announced today that it has rebranded to become Superdream.

when others are contracting - we have quite simply outgrown our original brand. The new brand conveys our values and beliefs perfectly.”

“Superdream defines exactly what our clients around the world can expect from us, and we are very excited about the future for our business.”

Creative Director Richard Preedy explains that the new brand better communicates the company’s mission to set new standards in creative work and service, and reflects its status as one of the fastest growing creative agencies in the region:

“Superdream is the promise we make, our service, our strategy, approach and our attitude. We believe in our new strapline – dream bigger, and that’s what we will always focus upon when developing campaigns for our customers across brand, advertising and web.”

“The Superdream name perfectly captures what we are about – excellent work, exceeding expectations, visionary, aspirational, and seeing anything as possible.”

Superdream will continue to operate from its base in Worcestershire, with its team of 10 creative staff under Preedy, and Client Services Director Chris Freer.

“b1 was set up in 1981, and working with more and more big brands in the US, Europe and the UK has meant that we’ve developed our business at a time

For more on Superdream visit www.superdream.co.uk

The Superdream name perfectly captures what we are about – excellent work, exceeding expectations, visionary, aspirational, and seeing anything as possible richarD preeDy Creative Director

GREEN SHED VIDEO Today it counts to make a good impression and stand out from the crowd. Professionally produced video can tell your story and really set you apart from the competition reaching and engaging with a potentially global audience via the Internet.

the UK and Spain, for example, enhanced their online visual presentation to their customers.

Many businesses are waking up to the potential of video for their web sites and the boost that online video provides for search engine optimisation.

Please contact Peter Barry at Green Shed Video

Green Shed Video produce broadcast quality creative video that captures and conveys the unique aspects of businesses or organizations. Recently, work for Holiday Inns Hotels in

info@thelittlegreenshed.com

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We take a real pride in the quality of our work and would love to work closely with you to tell your story in a clear and engaging way that would do the same for your business. www.thelittlegreenshed.com 07985 222 130

July/August 2012

29/6/12 16:02:28

Business News

Andy Boyle OBE

The Premier Places team

Andy Boyle, Managing Director of road haulage company ABE (Ledbury) Limited, received his OBE on 31st May for services to the Transport Industry

PREMIER PLACES ACHIEVES INVESTOR IN PEOPLE STANDARD Commitment to customer service and staff development has paid off for leading Worcester letting agent Premier Places as the company is recognised as an Investor in People

Investor in People, Premier Places has been credited with committing to transforming its performance through the development of its people.

The report noted that, in a relatively short space of time, and under the guidance of director Julia Williams, there had been a significant change for the better in the culture of the Premier Places. www.premierplaces.co.uk

Following a recent assessment, Premier Places has received the highly acclaimed accreditation. As an

Andy has worked tirelessly over the last 40 years to maintain employment for some 50 members of staff, successfully steering the business through both good times and bad.

He has supported many local initiatives over the years such as the Ledbury Annual Carnival, The Ledbury Poetry Festival and the Annual Ledbury 7’s rugby tournaments and took the Wye Trow ‘The Hereford Bull’ to London for the Jubilee Pageant.

Andy has for many years given his time freely to the Road Haulage Association at local, regional and national level, contributing to the integrity of the industry. He also supports the Fairfuel UK campaign, lobbying Parliament in a bid to maintain realistic fuel duty and he has served on the board of the Skills for Logistics Sector Skills Council promoting professionalism within the transport industry workforce www.abe-ledbury.co.uk

DROITWICH MAYOR SUPPORTS SIGHT CONCERN The Mayor of Droitwich, Councillor Anne Taft has announced Sight Concern Worcestershire as one of her chosen charities for the year During her year in office, the Mayor will lend her support to Sight Concern Worcestershire which helps blind and partially sighted people across Worcestershire, as well as to the Friends of Droitwich Lido.

To mark the start of her support of Sight Concern, Councillor Taft attended a Diamond Jubilee themed tea party on the afternoon of Friday 1 June. Held at Sight Concern Worcestershire’s Bradbury Centre in Sansome Walk, Worcester, the tea party was also attended by 65 blind and partially sighted people from across the county and Robin Walker MP.

Mayor of Droitiwch, Chief Officer Sight Concern Jenny Gage, MP Robin Walker

a taking part in a Jubilee themed quiz and raffle. www.sightconcern.co.uk

Guests at the Jubilee tea party were entertained by singer Asa Payne and musician Mark Bettis, as well as

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Andy Boyle receiving his OBE

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29/6/12 16:02:31

FEATURE

ARE YOU DRIVEN TO MAKE A SIGNIFICANT AND LASTING DIFFERENCE TO YOUR CUSTOMERS, PAST, PRESENT AND FUTURE? Become a corporate sponsor of our new Inpatient Unit and Outreach facility. St Michael’s Hospice in Hereford is inviting businesses and individuals with means, to make a substantial contribution to transform the future delivery of end of life care in Herefordshire.

Because this social initiative effects real change Because you will not only create space in which to provide our care but will also bring hope and opportunity for people to be able to live their lives to the full Because you recognise the feel-good factor that comes with doing something that is socially responsible

By being part of our Once in A Lifetime Appeal, you can directly change the lives of those affected by cancer and other progressive life limiting illnesses.

Because strategic philanthropy gives companies a positive competitive edge

Our target is to raise over £4m in this Special Gifts stage of our capital campaign. The sooner we achieve this, the sooner we can launch our Public Appeal for a further £3.5m needed to deliver this exceptional building redevelopment project.

Because a sincere commitment to bettering the environment for people facing death adds a dimension to the ‘value’ of your business

Why help?

Because recognition of your decision will enhance staff loyalty and commitment to your business

Because you can turn successful business achievement into something which will have an immediate and lasting impact

Because you will receive valuable and unique exposure and marketing profile for your business

St Michael’s Hospice has provided quality palliative and end of life care to the communities of Herefordshire and Worcestershire for nearly thirty years. With your help to build a new facility and upgrade the existing buildings, you can ensure that this service will continue to be available, at no cost, to people facing the end of their lives and to their families for years to come.

Please contact Nicky West, CEO or Ruth Denison Head of Fundraising, on 01432 851000 to talk more about your corporate sponsorship of the Redevelopment Project at the Hospice and associated opportunities to name parts of the building after your business.

Charity Number 511179

Dance like no one is watching Lifetime our Once in a Please support l’s Hospice. velop St Michae Appeal to rede

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Registered Charit

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July/August 2012

29/6/12 16:02:34

Business News

REFURBISHMENT AT THE WORCESTER WHITEHOUSE HOTEL Life@Whitehouse Leisure Club is a fresh, relaxing environment dedicated to health and fitness in the heart of the City of Worcester It is part of the Worcester Whitehouse Hotel, Foregate Street and is currently undergoing some refurbishment.

The poolside, whirlpool, steam-room and sauna are complete and ready to use, with the changing rooms next on the list.

As well as the Leisure Club, the Star Bar & Foregates Brasserie have also been recently refurbished offering informal surroundings for light snacks, business dinners or simply relaxing with friends. Worcester Whitehouse Hotel is also home to function room facilities, en-suite bedrooms and a fully air-conditioned gym. The refurbishment aims to highlight the Leisure Club and it’s assets to people living in or visiting Worcester. www.worcesterwhitehouse.co.uk

NAILING A GREAT OPPORTUNITY FOR A NEW CAREER! Ki Health and Beauty salon in Lowesmoor has announced the launch of its new training company for nail technicians and beauty therapists

PATENT BOx - A NEW OPPORTUNITY FOR INNOVATIVE COMPANIES The 2012 Budget confirmed that a new ‘Patent Box’ regime will commence in April 2013 to make the UK one of the most competitive tax regimes. The aim is to provide an opportunity for limited companies to have relevant profits taxed at the rate of just 10%.

The Nail Training Company Worcester is the first of its kind in Worcestershire, and has been set up to run both NVQ courses in nail services and beauty therapy together with international product brands to students across the region.

Rules are not simple and require a calculation to exclude income arising from the value of the brand. For small companies with less than £1m relevant profits, a simplified calculation can be chosen.

The Nail Training Company has different training packages from Product Training companies to NVQ levels from City and Guild, all fully accredited which will allow students a wide variety of future career choices.

The relief will not start until April 2013 and will be phased in over a 4 year period, but this does apply to existing patents acquired before April 2013. It is important for companies to be rethinking their IP strategy now to benefit from the ‘Patent Box.’

Funding opportunities to attend the courses may also be available. www.kihealthandbeauty.co.uk

For more information please contact James Geary, Senior Tax Manager, Bishop Fleming Rabjohns – 01905 732114 or JGeary@bishopflemingrabjohns.co.uk Stacey Leigh

CHAMBER LEGAL ExPENSES INSURANCE

No matter how well you plan and manage your business you never know when you are going to face unexpected legal fees. Members are entitled to free Legal Expenses Insurance (terms and conditions apply). Call 0845 641 1641

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/12 16:02:39

H1 Healthcare is a leading provider of recruitment, training and healthcare services to clients throughout the United Kingdom.

We’ve been delivering Quality Solutions with Care and Passion for over ten years.

Founded in 2002 as Premier Care by registered Nurse and former Care Home owner Pamela Easen, the business has grown to become one the most innovative and successful companies operating in the healthcare recruitment sector.

Quality solutions, delivered with care and passion We provide a complete suite of products and services to meet the needs of our Candidates and Clients.

These include Temporary and Permanent Recruitment services, Specialist Training, Complex Care at Home, Recruitment Process Outsourcing and Advertising.

We have never forgotten our roots as a family business serving the needs of rural communities in the North East of Scotland, and today our ethos remains one of true care and commitment to everybody we deal with.

Our Clients We work with a wide range of clients, from national care providers and the NHS to voluntary organisations, independent nursing homes, prisons and industry.

We have negotiated preferred or sole supplier status with many of our clients, enabling us to offer a great variety of work for our candidates and cost and time effective, quality driven solutions for our clients.

Working with us Whether you are looking for work or looking for staff and recruitment solutions, working with us couldn’t be easier or more rewarding.

A phone call to one of our dedicated, knowledgeable and friendly Consultants is all you need to get the ball rolling.

H1 Healthcare County House St Marys Street Worcester WR1 1HB

Tel. 0845 643 2744 BD08.indd 52

www.h1healthcare.com 29/6/12 16:02:42

New Members Abbots Morton CJE 07771 552539

Bewdley

Beakbane Ltd. 01562 820561

Worcester

Brockencote Hall Hotel 01562 777876

www.abacusnetwork.co.uk

www.beakbane.co.uk

www.brockencotehall.com

Free Issue Machining Ltd. 01299 403389

Kemp Hospice 01562 756000

HR Dept.

01299 400117

Millson Engineering Ltd. 01562 823900

www.hrdept.co.uk

Julia Meaden Quality Consultancy 01299 404401

Bromsgrove

www.kemphospice.org.uk

www.millsonengineering.com

WAKSTER 01562 636633 www.wakster.com

Kington

Caldo Engineering 01527 579000

Lynhales Nursing Home 01544 340238

D.M Training 01527 888983

Malvern

Superdream 01527 557050

www.grid3.co.uk

www.caldo.com

www.donnahmorgan.co.uk

www.superdream.co.uk

Worlifts Ltd. 0121 4601113 www.worlifts.co.uk

Droitwich White Label Event Solutions Ltd. 01905 799213

www.lynhales.co.uk

Grid3 Ltd. 01531 670292

Pershore Cluer HR Solutions 01386 556959

www.cluerhrsolutions.co.uk

Prestige Toilet Hire 01386 462554 www.prestigetoilethire.co.uk

www.whitelabelav.co.uk

Presteigne

Evesham

The Power Strategies Ltd. 01547 560046

Hibberd Associates 07896 716224

www.truepowerstrategies.com

www.hibberdassociates.co.uk

Redditch

Hereford

Central Springs & Pressings Ltd. 01527 514300

Business Checkmate Ltd. 07886 266617

www.businesscheckmatetraining.co.uk

Greenearth Energy Ltd. 01981 241399

www.greenearthenergy.co.uk

Sandy Green HR Dept (Herefordshire) 0845 2232038 www.hrdept.co.uk

The Hereford Academy and Herecad Enterprises Limited 01432 373570 www.theherefordacademy.org.uk

Kidderminster ARI Consulting 01299 253961

Bindles Brasserie Ltd. 01905 611120 www.bindles.co.uk

Business Doctors 07773 719812

www.businessdoctors.co.uk

Eaton Timber Products Ltd. 01905 455457 www.eaton-timber.co.uk

Firmingers LLP 01905 20636

www.firmingers.com

H1 Healthcare Ltd. 0845 6432744

www.h1healthcare.com

Jobs In Network - Jobs In Worcestershire 01905 700900 www.jobsinnetwork.co.uk

Liaison 0845 6039000

www.savethechildren.org.uk

Young Enterprise Oxford 07960 056993

www.young-enterprise.org.uk

Reed Solihull 0121 7042061 www.reed.co.uk

The Board Development Agency Tewkesbury 0844 8006887 www.boardagency.org.uk

The Pheonix Trading Company Wolverhampton 01902 765942

www.citylocal.co.uk/business/263172/ PhoenixTradingCo

University of Wolverhampton Wolverhampton 01902 321000 www.wlv.ac.uk/business

www.liaisonfs.com

Moorlands Studios Ltd. 01905 340100 www.moorstudios.co.uk

Parallel Lines (Marking) 01905 345452

www.pl-linemarking.co.uk

Peaceful Harmony Reiki and Counselling 07783 881066

www.peacefulharmony.co.uk

Severn Valley Testing 01905 386398 www.svtest.co.uk

Worcester City Football Club Ltd. 01905 23003 www.worcestercityfc.co.uk

www.centralsprings.com

Robert Sprake Notary Public 01905 570958

Out of Area

Venus Sales Ltd. 0845 2263373

Desired Care Ltd. Birmingham 0121 4485375

www.robertsprake.co.uk

Ross-On-Wye Hope Support Services 01989 566317

www.hopesupportservices.co.uk

Lightfields Consultancy Ltd. 01989 769111 www.lightfields.co.uk

Marine Conservation Society (The) 01989 566017 www.mcsuk.org

www.ari-consulting.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Abacus Accountants 01905 292219

Save The Children UK London 020 70126400

Willow Resourcing Ltd. Birmingham 0121 5032230

www.willowresourcing.co.uk

Star Technology Ltd. Gloucester 0845 6047376 www.star.co.uk

Klick2Contact EU Ltd. London 0845 4348162 www.klick2contact.eu

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29/6/12 16:02:43

Are you a Woman in Business?

If so, read on………

HUGE changes in the way insurance premiums and pensions are calculated for women will come into force on 21 December 2012.

These changes are part of the EU Gender Directive which according to HM Treasury could lead to a 15% increase in the cost of insurance for women as well as changes to the amount of income your pension fund could buy you at retirement.

PROTECT your business and your family in the event of your death, critical illness or inability to work due to accident or sickness BEFORE premiums increase.

REVIEW your pension fund and ensure it is on track to achieve the income you would like at retirement.

ACT NOW….TALK TO ROBERT MAGEE & ASSOCIATES We’ll help you identify your personal and business needs and guide you through the changing legislation to ensure that you are in control your future.

We are a firm of Independent Financial Advisers working with businesses and entrepreneurs, all over the UK, providing Personal and Corporate advice on matters such as: • Tax Mitigation • Strategic Investment • Retirement Structures • Corporate Survivability • Later Life Advisers eg. Long Term Care

Robert Magee & Associates Ltd. Unit 4, The Business Plaza, Leominster Enterprise Park, Leominster, Herefordshire. HR6 0LA

01568 610930 www.robertmagee.org

Robert Magee & Associates Ltd: Registered Address Woonton House, Leysters, Leominster, Herefordshire. HR6 0HL Registered in England, Number 04491912 is authorised and regulated by The Financial Services Authority.

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Claire Owen is a Consulting IFA at Robert Magee & Associates Ltd and is developing close links with other women in business.

Claire has special interests in Corporate and Later Life advice. claire@robertmagee.org

29/6/12 16:02:45

Members News

GET THE LOWE DOWN ON THE NEW SOLICITORS IN WORCESTER Tracy Lowe has bucked the trend by recently opening her own firm.

Lowe’s is situated in the middle of Worcester and specialises in Family Law.

years experience in Family Law. Tracy says that every business needs its USP – in the case of Lowe’s she says ‘I am that person’. www.lowes-solicitors.co.uk

Tracy Lowe commented: “Whilst the cost of litigation is an important factor so is service, especially in such a sensitive area as marital and partnership breakdowns which often involve children and complex financial issues. For many clients it is vitally important that they see and talk to the same person throughout the course of their case; that when they attend Court that same person is “standing by their side” and help them find the strength to make difficult decisions.”

TECHNOLOGY AIDING ECONOMIC RECOVERY Business confidence has recently meant an increase in the number of job vacancies being advertised, with Job Centre Plus reporting 643,000 in the last quarter of 2011.

With so many applicants-per-position, recruitment is a daunting task, however recruiters are taking more steps to reduce the time and cost, but without compromising the chances of finding a quality applicant.

Tracy Lowe, who has previously worked for local firms, Harrison Clark and Thursfields, has many Tracy Lowe

One such cost-cutting measure, and one that helps employers identify the best applicant for the role is that created

by Nuts and Bolts It, a web-based candidate filtering tool.

Nuts and Bolts It enables recruiters to create questions and benchmark answers they wish to receive in a 1st stage interview. The software automatically analyses the responses and provides the recruiter with a league table of interested candidates closest to their benchmark answers.

The benefits of the system is a clear reduction in the labour costs of filtering candidates, flexible user options available whether pay-as-you-go or monthly subscription.

To explore the features of the system visit www.nutsandboltsit.co.uk

THE NAME TO BUILD ON Leominster based builders G.P. Thomas Construction has a growing reputation for commercial buildings across Herefordshire and surrounding counties. With origins which date back to 1929 the business embraces all aspects of commercial construction, from comprehensive design and build services to more specific project management. Clients include nationally recognised organisations, as well as local companies, commercial developers and local authorities.

Recent commercial projects have included a complex 15 month project for Tenbury based Kerry Ingredients and

Flavours, an 80,000 sq ft warehouse for M&M Direct in Hereford and an award winning factory and offices for print-to-web business Orphans Press in Leominster.

Managing Director, David Thomas, reports that the commercial arm of the business is developing well. He says, “We’ve got a very experienced team, from estimators and surveyors through to the 30 plus guys on site. What we’ve also got is a flexibility customers like.

We can be in at the start of a project and initial designs or we can simply manage the build.” www.gpthomas.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/12 16:02:49

Movers and Shakers

LAUREN WHILES, HEREFORDSHIRE AND WORCESTERSHIRE CHAMBER OF COMMERCE Herefordshire and Worcestershire Chamber of Commerce has recently recruited a new work placement student to work along side their current marketing and public relations team.

Lauren Whiles is currently undertaking a sandwich course at the University of Worcester, studying a BA honours degree in Marketing, Advertising and Public relations.

Lauren will be with the Chamber for a year allowing her to gain more than enough experience and knowledge to return to the University with in order to complete her final year of study. www.hwchamber.co.uk

MOIRA DAVIDSON, RATHER INVENTIVE Rather Inventive are pleased to announce a new addition to their team. Moira Davidson has recently moved to the area from Somerset where her experience working for the Somerset Chamber of Commerce and Mendip District Council give her great organisational and customer service skills. Ben Kinnaird from Rather Inventive says: “Moira’s great interpersonal skills and ability to get a job done quickly are filling a gap at Rather Inventive where our aim is always to deliver great service to our clients.” As well as ensuring the existing clients are kept happy, Moira will organise the popular Inventive Workshops and use her knowledge of advertising and PR to ensure Rather Inventive continue to grow and evolve. www.ratherinventive.com

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Green & Easy, Eco-friendly household goods Green & Easy, the web retailer promoting environmentally-friendly home and garden products, have expanded operation to Malvern. The website serves customers nationwide, but Green & Easy wanted to open showrooms for some of their eco product range to local customers.

The showrooms display garden equipment like push-lawnmowers, lower-emission petrol engine lawnmowers, and log splitters; and A+ to A+++ energy-rated fridges, freezers and induction cookers from quality manufacturers.Visitors can see other energy saving products like solar–powered garden lighting, radiator reflector panels, recycled plastic raised vegetable beds, and much more.

Green & Easy was established in 2006

by David & Jackie Smethurst, aiming to provide easy eco options for people buying new products for their home or garden, but prefer goods that are either energy saving or someway reduced environmental impact. www.greenandeasy.co.uk

FABIEN POUDENX, STONE MANOR HOTEL Stone Manor Hotel in Stone Worcestershire is delighted to welcome to the team New Restaurant Manager Fabien Poudenx who has over 20 years’ experience in the hospitality, catering & hotel Industry in both the UK & France.

Fabien said “ I am so delighted at this opportunity to work at Stone Manor Hotel, as well as well as being given the chance to make my mark on this already very successful rosetted Restaurant “Fields”. But coming in with some fresh new idea’s can only enhance both the Service & Quality of what is already a hugely successful restaurant for both local people, Corporate & leisure travellers visiting the area.

MARK TIBBERT, BALLARD DALE SYREE WATSON Ballard Dale Syree Watson is pleased to announce a new senior appointment within its growing tax department.

GREGORY SMITH, BINDLES Bindles bar and brasserie in Sidbury Worcester has announced the appointment of Gregory Smith, as Assistant General Manager.

Gregory, has experience in the catering and hospitality industry including with Café Rouge and the espresso maker Trimbale. He has been brought to the role to support Bindles’ owner Victoria Hamilton-Jones, assisting her in the strategic management and day to day running of Bindles. www.bindles.co.uk

HARRISON CLARK

Mark Tibbert, joins the firm’s tax department as a Senior Tax Manager as part of the firm’s strategic expansion plans to continually extend and improve client services.

Mr Tibbert attained his professional qualifications whilst working at global firm PwC, the largest of the ‘Big Four’ accountancy practices in the UK that has offices world-wide. In his previous employments he was involved in advising a range of owner managed businesses, most recently healthcare clients by helping them to become more tax efficient. He also has extensive experience in the complex field of corporate mergers and acquisitions. www.ballardsca.com

Harrison Clark have had a number of new starters recently. These include: Chris Allen-Jones- Partner (Family Law, Worcester) Kevin Joynes(Senior Associate in the Commercial Property Team, Worcester) Jonathan Bailey (Partner in the Private Client, Cheltenham) Rebecca Andrews-Clarke Solicitor in the (Recoveries Department, Worcester) Maxwell Davies (Joined Harrison Clark as a newly qualified solicitor in May 2012. Corporate Department, Worcester) There has also been a number of promotions within the organisation including: Jenny Jones - Equity Partner Arpinder Dhillon - Salaried Partner Michael Stokes - Salaried Partner Inez Brown - Salaried Partner

SAM STURDY AND RADANA HRUBA, STRIPES Stripes on The Foregate, Worcester has announced the appointment of two new members of its fashion team. Sam Sturdy and Radana Hruba have both joined Stripes in part time roles, to support their full time colleagues.

The Stripes’ management team selected Sam and Radana thanks to their passion for fashion, approachable manner and commercial aptitude. www.stripesfashion.co.uk

July/August 2012

29/6/12 16:02:58

Movers and Shakers

WORCESTER LAW FIRM ANNOUNCES SUMMER PROMOTIONS Expanding Worcester law firm MFG Solicitors has announced a string of partner and associate promotions.

Kirsten Bridgewater has been promoted to partner within the litigation division, advising rural and commercial clients on a wide range of matters.

The employment division’s Amanda Pillinger, has also been promoted to partner. Amanda is an expert in employment matters and advice.

Sam Pedley joined the litigation team and has become a specialist in a wide variety of business and private matters.

Neil Harrison is a rural affairs expert, dealing with farm and landed estate matters.

MFG has announced the appointment of assistant solicitor Elanya Smith to the agriculture and rural affairs team. www.mfgsolicitors.com

KEN NOTTAGE, AGRICULTURAL SOCIETY The Three Counties Agricultural Society (TCAS) has appointed Ken Nottage, Managing Director of Gloucester Rugby, to the role of Chief Executive.

He takes over from Nick Vincent, who is retiring in November this year, after eight years at the helm.

Ken has worked for Gloucester Rugby for 13 seasons, and prior to that, was Chief Executive of Newcastle United’s Sporting Club, with responsibility for its football, rugby, ice hockey and basketball clubs.

Under his stewardship, Kingsholm has been completely remodelled, and now has an effective commercial structure in place.

Ken will lead a permanent staff of 31, and assumes responsibility for the interests of all TCAS stakeholders. He will manage the Society’s charitable objectives and develop the Society’s shows and its venue hire business, which includes the new Three Counties Centre.

All Change at Gordon Lutton Gordon Lutton’s recent launch as Hereford’s QualitySolicitors firm has not been the only big change for the practice. The firm, now known as QualitySolicitors Gordon Lutton, has taken on a number of new recruits in recent months which has seen expansion in four departments and enhanced its marketing capability.

Experienced commercial lawyer Christina Maclean has joined the Business Team bringing expertise in corporate law, commercial property and employment with particular emphasis on e-commerce and media law.

Tristan Lewis has joined the Estate Planning & Probate department bringing with him specialist expertise in powers of attorney and court of protection issues.

The Family and Conveyancing teams have benefited from the recruitment of Jemma Price who is experienced in both areas.

In addition, Marketing Manager Julie Homersley has joined the firm from leading London law firm Russell-Cooke.

Julie brings a wealth of legal marketing experience and will work to consolidate the firm’s brand under the QualitySolicitors umbrella.

www.threecounties.co.uk

ARE YOU EQUIPPED TO GO ON CAMERA TO PRESENT YOUR BUSINESS? Over the past 10 years Video Interactive has filmed many high profile executives and public figures. Most ooze credibility and charisma because they have benefited from specialised media training.

Presenting to camera requires different skills and techniques to that of presenting to a group or an audience.

1/ To develop individuals wishing to exploit video format, fronting their own video clips either on their website or through social media platforms.

2/ Equip Business Owners and Senior Executives of larger organisations to seize opportunities for TV & Radio news coverage, as well as internal or external corporate video communications.

To book onto one of the courses contact Michelle Scott at the Chamber of Commerce or go online at

www.hwchamber.co.uk

Lord Digbi Jones of Birmingham Kt being interviewed by Susie Godwin of Video Interactive

An Introduction to Presenting on Camera” has two distinct areas of interest:

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/12 16:03:00

Last Word

NEXT ISSUE .... Human Resources

The next edition of BD will focus on Human Resources so for the last word for this edition we are focussing on the Chamber’s HR service HR in Action.

As a leader/owner of your organisation you know your people can be both your greatest asset but also your biggest headache. What is often lacking is confidence to change practice and to face up to issues you know need addressing. Both may stem from a fear of the consequences if things go wrong and just not know how to proceed.

This is where HR in Action’s service comes in.

The purpose of HR in Action is to get the thinking and practice in place which will enable you to make the most of the people you have, create a workplace which people want to be part of and enable you to achieve success through your people. When difficult decisions are to be made about poor performance, you need to reduce staff costs or you are concerned about health and safety, one of the consultants will also be there to support you.

This service complements the telephone HR provision and recruitment service available to Chamber members.

The difference is that they provide professionals to discuss your opportunities and issues with you face to face. A friendly, local based, approachable and knowledgeable face who aims to keep the jargon to the minimum and help you reach an effective solution to what is on your mind.

The HR in Action service is provided by a network of human resource professional, all qualified members of the Chartered Institute of Personnel and Development or other relevant body and, like you, Members of the Chamber.

Each one of us covers a range of specialist areas which means that between us comprehensive service is provided.

They have all been through a quality assurance process to join the network, work to professional standards and have professional indemnity insurance. All of them run their own businesses but join together to provide this service for Chamber members.

The HR in Action service is able to help you across the whole range of people management and development needs including:

DEEP-SECURE WIN ‘VENTURE CAPITAL-BACKED MANAGEMENT TEAM OF THE YEAR’ Deep-Secure Ltd, providers of high assurance products and solutions to government and commercial organisations is delighted to announce that it has won the BVCA ‘Venture Capital-Backed Management Team of the Year Award’ for the Midlands region.

Commenting Miles Clee, CEO said “Winning this award is confirmation of and a tribute to the dedication, enthusiasm and skill of our Management Team – Deep-Secure, like the other regional winners is a British company. We design, develop and deliver innovative and effective software products that are not only being deployed as part of major defence programmes but also meeting UORs and actively deployed across Team Defence – making a real difference to the security of the UK’s protected information. We are very excited to be recognised in this way – and I am very proud of the whole Deep-Secure Team.” www.deep-secure.com

Getting the basics right –contracts, policies and procedures

Sorting out roles, responsibilities and performance expectations

Helping staff to learn what they need to learn to perform

Introducing an effective performance management process

THE USE OF HIGH DOSAGE OXYGEN THERAPY (HDOT) TO TREAT SPORTS INJURIES

Dealing with disciplinary issues and assisting you to face tribunals

Developing a structured and motivational approach to pay and reward

High Dosage Oxygen Therapy has been used for many decades. It is widely used outside of the UK in the treatment in the world of medicine.

Ensuring compliance with Health, Safety and Environmental legislation

Creating a positive working environment, promoting well being and reducing stress

How much does it cost?

A solution will be developed with you and a price agreed based on the nature and scale of what is required to deliver it.

What to do now?

For a FREE no obligation discussion or meeting, please contact 0845 641 1641 and ask for HR in Action.

Send your Human Resources stories to businessdirection@hwchamber.co.uk 058

BD08.indd 58

In the UK, HDOT has been in use for the treatment of people with Multiple Sclerosis since the early 1980s. Many of these patients also have other medical conditions, which seem to respond to HDOT. HDOT is also used in the treatment of sports injuries.

In simplistic terms, blood is saturated with oxygen at up to 300% for short periods in a pressure chamber, thus enabling a higher percentage of oxygen to reach an injury even where the blood supply may be restricted. Oxygen is a major player in the reduction of tissue swelling or damage.

Herefordshire MS Therapy Centre (01432 261249), based in Mostyn St, Hereford, is able to offer HDOT treatment to individuals and sports clubs. Please contact the Centre, daytime for further information. www.herefordmscentre.co.uk

July/August 2012

29/6/12 16:03:02

DHL SO

At DHL Express, we go to the ends of earth and back to support businesses’ import and export needs.

From small companies to large organisations, we care about driving customers’ businesses forward. They’ve been trusting us to deliver for over 40 years – probably because we make understanding international express shipping our business.

Our local expertise, unparalleled international network and customs clearance experience is second to none. Whatever a business is shipping; whenever a shipment needs to get there – DHL delivers, making us the perfect partner for small businesses expanding into overseas markets.

That’s the Speed of Yellow.

www.dhl.co.uk

BD08.indd 59 270x210mm ESSEX.indd 1 DHL SOY Advert

29/6/12 16:03:03 16/08/2011 10:12

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29/6/12 16:03:04 13/06/2012 14:56