We acknowledge Aboriginal and Torres Strait Islander Peoples as Australia’s First Peoples and the Traditional Owners and Custodians of the land on which we work to build a stronger, more equitable, kinder society, that values children, young people, families and individuals.
We honour the wisdom of and pay respect to, Elders past, present and emerging. We acknowledge the spiritual culture of all Aboriginal and Torres Strait Islander peoples across Australia.
The Diocese of Maitland-Newcastle is located on the traditional lands of the Awabakal, Biripi, Darkinjung, Kamilaroi, Wiradjuri, Wonnarua and Worimi people.
Our Vision
To live the joy of the Gospel and share it with the world.
Our Mission
We are committed to serving all in the community so that they may experience life to the fullest.
Our
Values
Our Diocese
The Catholic Diocese of Maitland-Newcastle extends along the east coast of New South Wales from Lake Macquarie to Taree and inland to Merriwa and Murrurundi. It covers 10 local government areas, outlined in the map below. The Diocese represents almost 150,000 Catholics and is organised into 38 parishes across 10 pastoral regions.
Upper Hunter
Cessnock
Dungog
MidCoast
Lake Macquarie
Maitland
Muswellbrook Newcastle Port Stephens
Singleton
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Together, let us continue to walk in faith, united in our mission and steadfast in our commitment to serve.
- BISHOP MICHAEL KENNEDY
CatholicDiocese
OF MAITLAND-NEWCASTLE
2023 reflection
BISHOP MICHAEL KENNEDY
As I reflect on the past year, I feel proud and privileged to be leading the mission of the Church in the Diocese of Maitland-Newcastle, as we focus our missionary efforts and path forward as a community of Christ’s disciples.
The year has been quite a personal milestone, as well as a significant one in the life of the Diocese. The pages of this report reflect the various achievements across our Diocese and ministries.
2023 began under the leadership of Fr Greg Barker as Diocesan Administrator and I take this opportunity to thank Fr Greg for guiding the Diocese and ensuring a smooth transition upon my installation in March.
Although coming as a surprise, I embraced God’s plans for me to make the move from Armidale to Maitland-Newcastle and this calling gave me the opportunity to renew my trust in God and my commitment to serve. My Mass of Installation on 17 March was a humbling experience and I will always remember the warmth and welcome extended to me by so many people in my initial days in the Diocese.
This marked the beginning of a busy nine months and I have spent time learning of the people, the work and the challenges of the Diocese.
Much of my initial time was spent travelling the breadth of the Diocese, to truly understand and engage with the people, the parishes, and multitude of services we offer, and to get to know this beautiful region. Again, I reflect with gratitude on the warm welcome, open hearts, and human kindness that I have received from so many people both within and outside the Church.
One of the most memorable experiences of 2023 was participating in World Youth Day, a pilgrimage that began with the sacred sites of the Holy Land and
finished with the historic gathering of 2 million people with Pope Francis in the city of Lisbon, Portugal.
Accompanying 43 pilgrims from our Diocese on this spiritual journey was an enriching experience, and I am eager for you to discover more about our travels on page 27 of this review.
Bishop’s Staff Day, my first but a tradition in our Diocese, was held in December and rounded out the year. This day was an opportunity to connect staff to the many aspects of our mission in the Diocese and hear from our work in schools, through St Nicholas, our social welfare support services, our congregations and much more.
Commencing with an end of year mass in Sacred Heart Cathedral, the Bishop’s Staff Day had staff gather to share in engaging cross-agency activities, allowing relationships and connections to be built.
I invite you too to share in the achievements and reflections from across our Diocese in this Year in Review.
2023, as well as the years ahead, offer an exciting time of change in our Diocese that bring energy and enthusiasm to our approach to mission and evangelisation as we respond to Jesus Christ’s call to discipleship.
Together, let us continue to walk in faith, united in our mission and steadfast in our commitment to serve.
May the coming year be one of growth, unity, and grace for all of us in the Catholic Diocese of Maitland-Newcastle.
Our work is varied but our purpose and our values are united - through a Catholic faith and a desire to serve.
- SEAN SCANLON
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2023 in review
SEAN SCANLON, CHIEF EXECUTIVE OFFICER
When I reflect on the work of 2023, I think of the more than 5,200 staff, the volunteers, people in our parishes – all united in our common work, to serve all in the community so they may experience life to the fullest.
Across these pages you will read some of the work of our people and the highlights of 2023 across the Diocese, in our parishes, our schools, and across all our agencies and services. Our work is varied but our purpose and our values are united - through a Catholic faith and a desire to serve.
2023 has been a special year in the life of the Diocese – most importantly we welcomed our new Bishop. Bishop Michael Kennedy was installed as the Ninth Bishop of Maitland-Newcastle on Friday 17 March and has spent many months travelling the Diocese to meet his people and connect with their work.
Across our Diocese, our Catholic schools have experienced growth, with student enrolments exceeding the 20,000 mark. Work is well underway as we progress towards the transition of our Newcastle secondary schools to accommodate students from Years 7 through 12.
Similarly, our St Nicholas’ services have had a strong year with key initiatives rolled out. It was pleasing to see a record number of enrolments for both our school-based traineeships and our Early Childhood Immersion program – both part of the Pathways Program for those wanting to explore or further their career in early childhood education and care.
The Office of Safeguarding has had a busy year, most notably leading the Diocese’s participation in an external audit of compliance with the National Catholic Safeguarding Standards. Our efforts in this area demonstrate our commitment to fostering safe and protective environments for children and vulnerable person across all our services.
CatholicCare Social Services Hunter Manning has continued to provide a broad spectrum of important services across our Diocese including community support, child and youth programs, family assistance, mental health counselling, and behavioural support services. In 2023, they served over 57,000 meals in their Community Kitchens, a testament to the growing need for such vital services in our region.
Our newest agency, Hunter Community Housing (HCH), launched in March 2023. It is a registered Tier Two community housing provider offering secure and affordable housing to people in need in our community. HCH supports people across the Hunter and seeks to provide crucial housing and additional support to those most in need. This work is not new to the Church but establishing this new agency, signals our strong commitment to reducing homelessness by expanding our social, affordable and disability housing footprint.
Across the Diocese, we strengthened our commitment to sustainability practices with the transition of all Catholic Schools and St Nicholas sites to 100% green energy.
As I reflect on the work showcased in the summaries across these pages, I am reminded of the planning, collaboration and dedication that each of our agencies and our staff right across the Diocese have put in over the year to continue to deliver serving all in our community.
It is the embodiment of our values – compassion, hope, integrity, justice and participation – that we continue the good work in empowering our diverse Diocese to experience life to the fullest.
“Supporting this growth is a commitment from the Diocese to ensure we have the staff, facilities, pastoral resources and pedagogical approach for our school leaders.
- STEVEN LEMOS
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58 schools across the Diocese.
20,000+ students enrolled in our schools.
Catholic Schools Office
STEVEN LEMOS, HEAD OF CATHOLIC SCHOOLS
This year Catholic Schools continued to walk alongside our parishes in support of our families, as we build skills, attributes and values for today, and for our graduates to take into their future.
Our schools continued to record increases in enrolments in 2023. Supporting this growth is a commitment from the Diocese to ensure we have the staff, facilities, pastoral resources and pedagogical approach for our school leaders.
Work on the new Religious Education curriculum continued with new courses implemented throughout the year, which was greeted with positive staff feedback and increased levels of student engagement.
ASPIRE, our creative and performing arts program held a host of projects and performances, the largest being ‘The Pirate Code’ which wowed over 5,000 audience members over five performances at the Civic Theatre.
Additionally, ‘DioSounds’ created by the Secondary Music Teachers allowed interested students the opportunity to be part of a music showcase at the Civic Theatre.
Work continued formalising the detail of Newcastle secondary schools transitioning to Years 7 to 12. These modifications to school admissions and curriculum offerings will commence in 2024, with Year 7 students commencing at St Francis Xavier’s College Hamilton.
Following community consultation, it was announced that St Pius X High School Adamstown’s name be changed to Trinity Catholic College in 2025 in parallel with their first Year 11 students commencing.
SchoolTV, a new online wellbeing resource for parents and staff providing credible information and an extensive range of wellbeing resources in one location was launched. SchoolTV hosts a large range of informative topics accompanied by podcasts, articles, factsheets, books, apps and video interviews with wellbeing experts and researchers from around the world.
After a pilot program at St Paul’s Catholic College Booragul, trialling the provision of free sanitary products, the Period Positivity initiative has been rolled out across all Secondary Schools in the Diocese. This means sanitary products have been made available to students for free, via dispensers in the toilet blocks.
This initiative is complemented by an educational awareness program which provides students with knowledge and dignity in relation to their menstrual health.
Our educators welcomed opportunities for spiritual growth and continuous professional advancement throughout the year. This enthusiasm was fuelled by a renewed Professional Learning initiative L!FT, developing lead learning in literacy and numeracy meaning our teachers could continue to uphold the foremost standards in nurturing student development and wellbeing within our schools.
The Growing Minds inspiring Readers project was an example of this initiative, culminating with St Pius X Windale students working with a children’s author to co-publish their own book, Stolen Heart.
It was a privilege to educate over 20,000 students across our Diocese in 2023.
See the full gallery of talented students performing in the production of ‘The Pirate Code’ as part of ASPIRE 2023.
12 St Nicholas Early Education Centres
33 St Nicholas OOSH Services
6,000+ children enrolled across all St Nicholas services
310 participants in the Early Childhood Immersion program
St Nicholas
DAVID HEALY, EXECUTIVE DIRECTOR
Over the course of 2023, St Nicholas has taken the opportunity to deliver several key initiatives designed to improve our services for the communities we serve.
Our unwavering commitment to providing quality education persevered, ensuring that every child entrusted to us found a nurturing and stimulating environment in which to grow.
Fundamental to our achievements in 2023 are St Nicholas’ recently announced core values: Hope, Integrity, Justice, Participation and Compassion. These values are more than words; they are the guiding principles that shape our community. Grounded in these values is our collective ‘Why’ statement, “We believe in supporting communities to flourish.” This statement encapsulates our mission, purpose and unwavering dedication to making a positive impact on the communities we serve.
The beginning of this year marked a pivotal moment for St Nicholas as we welcomed Fletcher Early Learning Centre and Montessori into our family.
Recognising the invaluable contribution of our staff to our shared purpose at St Nicholas, we enhanced our employee benefits scheme. As part of St Nicholas’ commitment to Educators, significant improvements have been made to the employee discount and staff referral bonus systems. These improvements not only attract exceptional talent but also cultivate a supportive work environment where our staff can thrive and flourish.
2023 has been a year of unprecedented achievement for our student engagement in our Pathways programs.
We proudly celebrated a record intake of schoolbased trainees (SBATs), 63 enthusiastic individuals who embarked on a journey of learning and personal development as they commenced study of their Certificate III in Early Childhood Education and Care whilst completing their HSC. Simultaneously, our Early Childhood Immersion program experienced exponential growth, with 310 young minds immersing themselves in a simulated Early Childhood service environment – almost triple the intake of 2022. This expansion underscores our dedication to enriching the lives of as many young learners as possible, empowering them to embrace the world with open hearts and curious minds.
Our commitment to sustainability took a significant leap forward this year with the transition of all St Nicholas sites to 100% green energy. This conscientious step not only reduced our environmental impact but also instilled in our students the values of environmental responsibility and stewardship. By embracing green practices, we are fostering a generation of environmentally conscious citizens, sowing the seeds for a greener, more sustainable future.
We extend our gratitude to every member of the St Nicholas community – our students, families, dedicated staff, and supporters. Together in 2023, we continued to grow a nurturing, inspiring and inclusive environment where young minds are nurtured, potentials are realised, and communities flourish.
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It has been an exciting foundational year for Hunter Community Housing, and we look forward to expanding our work further into the social and affordable housing sector.
- JESSICA BENTLEY
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Hunter Community Housing
JESSICA BENTLEY, GENERAL MANAGER OPERATIONS
March 2023 saw the official launch of the Diocese’s newest agency - Hunter Community Housing (HCH) - offering secure and affordable housing to people in need in our community.
HCH achieved Tier Two Community Housing Provider accreditation through the National Regulatory System for Community Housing.
Our Tier Two status enables us to apply for certain government tenders and this opens up new opportunities for us to grow. We are currently working on funding applications for more housing projects, with the aim to increase the social and affordable housing stock to help address the housing challenges in our region.
HCH’s first year has been a busy one, as we’ve sought to develop and embed our suite of policies and procedures across our portfolio of HCHmanaged properties. These properties are across a broad range of housing programs including group homes, affordable housing, a market program, and Supported Independent Living (SIL) for young people transitioning from out of home care. Across the year, our SIL program housed 32 young people. These young people are supported by qualified CatholicCare caseworkers to help them acquire independent living skills. In addition, our National Rental Affordability Scheme properties, continued to be fully tenanted, providing a safe, secure and affordable home for many eligible families.
September saw the much-anticipated $10 billion Housing Australia Future Fund (HAFF) pass through parliament. The fund will generate returns of at least $500 million a year which will support the construction of social and affordable housing – signalling the biggest single investment in the housing sector in decades. HCH has completed important preparations for anticipated funding rounds for the HAFF, as well as for the NSW Government’s Community Housing Innovation Fund. This process has included progressing a number of Diocese-owned sites, that we’ve identified for housing development.
We also became a member of peak industry bodies, Faith Housing Alliance and NSW Community Housing Industry Association. These organisations have proven to be a valuable resource in keeping us abreast of industry happenings, funding opportunities and as advocacy partners, and we acknowledge their ongoing support.
Finally, we engaged industry advisory consultants ICA Partners, to assist in feasibility and financial modelling regarding various proposals and opportunities.
It has been an exciting foundational year for Hunter Community Housing, and we look forward to expanding our work further into the social and affordable housing sector.
Read more about how securing housing through HCH has provided much-needed stability for a local tenant and her young daughter.
“In 2023, we served over 57,000 meals across the Diocese – a confronting figure that demonstrates the significant increase in demand across our Community Kitchens.
- GARY CHRISTENSEN
CatholicCare Social Services Hunter-Manning
GARY CHRISTENSEN, EXECUTIVE DIRECTOR
Inclusive, just, and strong communities where all people feel safe, validated and have their voice heard – this is the vision of CatholicCare Social Services Hunter-Manning. In 2023, we continued to work hard towards this vision as we supported people in their time of need through our varied services.
Our Social Enterprise program enhanced its services with a café in Newcastle that also offers catering. This initiative, now in its second year, aims to deliver sustainable and professional services, while employing individuals in our local community.
Across the sector, there continues to be demand for foster carers. Our team seeks to support our carers and the children, young people, and their families so that carers can provide optimal care for children and young people throughout their foster care journey.
Our Rosewood Centre team continued to strengthen and grow, now offering services from Hamilton, Cardiff, Maitland, Gloucester, Taree and Port Macquarie. The Rosewood Centre supports people in our community to improve their mental health and wellbeing through a dedicated team of experienced psychologists and clinicians.
In partnership with the Diocese and Pastoral Ministries team, we recognised Mental Health Month in October with a breakfast event to support staff across the Diocese and raise funds for our services.
Our Community Programs remain unfunded but fill much-needed gaps. In 2023, we served over 57,000 meals across the Diocese– a confronting figure that demonstrates the significant increase in demand across our Community Kitchens. At Hamilton South, our Community Kitchen was renovated and generously funded by the Catholic Community Fund.
Our Beyond the Gates program continued to support students and their families who may require additional or more versatile support services. Our qualified Beyond the Gates caseworkers are based in Catholic schools in the Hunter-Manning areas and supported 680 individuals throughout 2023.
From our Beyond the Gates program to GambleAware counselling, through to the Refugee Hub and our Child, Youth and Family portfolio, we nurture and encourage strong relationships where the individuality and strengths of each person are respected, valued and celebrated.
Find out how volunteer Vicki is making a difference
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2023 has seen many events and opportunities for outreach and connection with our communities.
- TERESA BRIERLEY
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Pastoral Ministries
TERESA BRIERLEY, DIRECTOR
Pastoral Ministries finds its meaning and purpose in Christ and the faith of the Church.
2023 has seen many events and opportunities for outreach and connection with our communities. One of the largest faith-filled moments of the year was World Youth Day, where a group from our Diocese journeyed from Australia to Lisbon in Portugal to come together with young people from around the world to celebrate their faith and futures. The Pastoral Ministries team also ran a local pilgrimage around Maitland to celebrate the global movement.
In July, the team hosted a number of events and workshops to recognise NAIDOC Week. This included an event with Indigenous leader and activist Noel Pearson where he spoke about his work on the Uluru Statement from the Heart and the Voice to Parliament Referendum.
Another highlight from this period was releasing our Stories from the Elders video series. This year’s NAIDOC Week theme was ‘For our Elders’, so we invited some Elders from around the east coast of Australia to tell their stories. It marked a time of powerful storytelling.
The return of the aMeN caMiNo was another highlight for the year. A small group of participants had the opportunity to reflect, reconnect and refresh while
exploring our beautiful region and connecting with their faith. The gatherings of our Diocesan Councils continued to enhance the spiritual underpinning of our endeavours, providing direction for our mission, vision and values. This extended to the various events, courses and activities we ran throughout the year, including the launch of Project Compassion in February, the Way of the Cross in March and our Pastoral Placement Program and Christian Formation Course.
Each year, these occasions remind us of the strength and importance of community. They empower us to forge meaningful connections, celebrate diverse expressions of faith and ultimately service our communities through our steadfast commitment to our foundational principles.
Finally, 2023 saw us reimagine the possibilities for the Pastoral Ministries team with a review process getting underway. Our Diocesan five foundation framework shapes the structure of Pastoral Ministries – Identity and Community, Worship and Prayer, Formation and Education, Mission and Outreach, Leadership and Structure, and 2024 will provide an opportunity to see a renewed missionary focus towards our parishes.
“By participating in Decorate Your Gate our schools and services made a powerful statement that child protection is a priority for our Diocese and our wider community.
- SEAN TYNAN
“1,000+ diocesan personnel in child-related work attended safeguarding courses.
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sites participating in Decorate Your Gate competition.
Office of Safeguarding
SEAN TYNAN , DIRECTOR OF SAFEGUARDING
The first half of 2023 was a period of renewal in the Office of Safeguarding, starting with our work leading the Diocese’s external audit of compliance with the National Catholic Safeguarding Standards.
In early 2023 several new investigators commenced in close succession and the establishment of new positions, which included a Compliance and Training Specialist, a Redress Coordinator and Executive Support. It was a tribute to the dedication and commitment of the Leadership Group that the Office of Safeguarding continued to function with minimal loss of efficiency during this period.
The year has seen an unprecedented demand placed on most of the functions undertaken by the Office of Safeguarding including a significant and sustained increase in the rate of Intake, more complex investigations, more people attending safeguarding training with more training sessions staged, more personal injury claims having been brought against the Diocese and an increased number of National Redress Scheme applications. These operational demands have occurred against a backdrop of significant instability for Catholic Church Insurance, which compounded the challenges of managing this complex and highly sensitive area.
To help make the Diocese’s safeguarding training regime more responsive to agencies with high workloads and
to regularise the provision of information across the Diocese, the Office of Safeguarding, in conjunction with People and Culture, developed a ‘core competency’ online training module. This new module was launched as part of the Diocese’s acknowledgement of National Child Protection Week 2023 and all Diocesan employees will undertake this training annually.
From early 2023, the Office of Safeguarding led the Diocese’s preparations for and participation in an external audit of compliance with the National Catholic Safeguarding Standards. The audit was being conducted by Australian Catholic Safeguarding Ltd (ACSL). In October the Diocese made a significant submission to ACSL evidencing the Diocese’s compliance. ACSL conducted a field audit of the Diocese in November.
National Child Protection Week also saw the return of our Decorate Your Gate competition that seeks to unite as a community and show our commitment to protecting and safeguarding. By participating in Decorate Your Gate our schools and services made a powerful statement that child protection is a priority for our Diocese and our wider community.
SAFEGUARDING AUDIT RESULTS ANNOUNCED
In early 2024, the results of the external audit by the Australian Catholic Safeguarding Ltd were published. The Diocese was assessed as having 98% compliance with the National Catholic Safeguarding Standards. “These results are outstanding and those who participated in the audit should be rightfully proud of their achievement,” Bishop Michael Kennedy said.
Read the ACSL’s full audit report through the QR code.
By harnessing the financial resources of the Catholic community we are able to provide cost-effective financial arrangements for capital works and other essential pastoral programs.
- JENNY CHUNG
Catholic Community Fund
JENNY CHUNG , EXECUTIVE DIRECTOR AND FUND MANAGER
In the last 10 years, the Catholic Community Fund has given back more than $51m to support the charitable works of the Diocese, its agencies and parish communities. The support of our members and their investments has been critical to this result.
This continued in 2023, with the Fund donating $500,000 to support the great work of CatholicCare and with the help of our members, we aim to increase this to $1,000,000 in 2024. The Fund also provided $40,000 of targeted financial support to CatholicCare’s Community Kitchens and Social Enterprise programs. This assisted with the purchase of equipment for Martha Café and the upgrade of the kitchen facilities at the Hamilton South Community Hall.
Read more about how a CCF donation has transformed the Hamilton South community kitchen
Loan funding this year was more than $23m which was utilised on the acquisition, construction and upgrading of schools, early education centres, accommodation and facilities for CatholicCare, our parish communities and many other projects and infrastructure to support our community.
Continuing to reflect our new name, launched in late 2022, the Catholic Community Fund has supported community engagement activities by providing financial support to parishes as they undertake this important community outreach and connection.
2023 HIGHLIGHTS
Installation of Bishop Michael Kennedy
The year began under the leadership of Fr Greg Barker who held the role of Administrator until March 2023. We thank Fr Greg Barker for the commitment and dedication he has shown in guiding the Diocese over a 16-month period.
On 2 February, Holy Father Pope Francis announced that the Most Rev Michael Kennedy would be appointed as the ninth Bishop of Maitland-Newcastle. Having served as the Bishop of Armidale since 2012, Bishop Michael brought a wealth of experience to his new position.
Pope Francis’ announcement signalled a flurry of activity as staff and clergy prepared for Bishop Michael’s installation into office via a liturgical mass. The installation liturgy was held on the evening of 17 March
2023 at Sacred Heart Cathedral and was attended by hundreds of people.
The event was a milestone occasion in the Diocese’s history with many visiting Bishops and dignitaries attending to give their blessing and well wishes to Bishop Michael. It also served as an opportunity for Bishop Michael to begin to meet with and learn more about his constituents across the Catholic Diocese of Maitland-Newcastle, work that continued throughout the year.
2023 HIGHLIGHTS
World
Youth Day
World Youth Day (WYD) is the gathering of young people from across the globe – a pilgrimage, a celebration of youth, an expression of the universal church and an intense moment of evangelisation for our world. It is celebrated every three to four years and brings together millions of young people to celebrate their faith and sense of belonging to the church.
In 2023, WYD was celebrated in Lisbon, Portugal. A total of 44 Pilgrims from across the Maitland-Newcastle Diocese, including Bishop Michael Kennedy, attended. The group departed Australia on 22 July, bound for Tel Aviv in Israel ready to embark upon their World Youth Day pilgrimage. Over this incredible journey, the Pilgrims visited sacred sites in the Holy Land, attended special events and masses, and reflected afterwards at a retreat on the
spiritual, life changing journey they had shared. The celebrations culminated with a closing Vigil and Mass delivered by Pope Francis with an estimated 1.5million people in attendance.
Our Pilgrims represented our Diocese on the international stage with grace and humility – making us especially proud. They have shown the world the power of young people, and the beauty of the Christian faith.
2023 HIGHLIGHTS
Going Green
Across the Diocese in 2023, we strengthened our commitment to sustainability practices with the transition of all Catholic Schools and all St Nicholas sites to 100% GreenPower – that is, 100% clean renewable energy.
Run by the NSW Office of Energy and Climate Change, GreenPower is the only voluntary government accreditation program that guarantees your electricity use is matched with power from renewable electricity sources.
GreenPower was chosen as it is a truly renewable resource – the purchase of GreenPower guarantees the electricity is coming from renewable energy sources that meet strict environmental criteria. This ensures that the grid
electricity our business is using has net-zero emissions.
While many organisations are working towards this goal, we understand we’re the first Diocese in the country to be registered as having 100% GreenPower.
The transition to GreenPower is just one of the actions the Diocese is undertaking as part of its Sustainability Plan 2022-2025, to positively influence sustainability in the region.
2023 HIGHLIGHTS
Shared Services
Our Shared Services team continued to support the work of all agencies across the Diocese throughout 2023. Now with more than 200 staff, our teams include Administration, Communications & Marketing, Data & Analytics, Enterprise Portfolio Management, Finance, Governance, People & Culture, Property, and Technology Services.
Guided by the Shared Services Strategic Plan 2022-2025, the team delivered a number of key operational initiatives including:
• The introduction of a centralised service management platform –Service@MN for all Shared Services
• The continued roll out of internal systems to support operations –MNpeople and MNresponse
• The embedding of TechOne as our Enterprise Resource Planning system
• The introduction of a Project Lifecycle Management platform
