Test Bank For Managing Human Resources, 19th Edition by Scott Snell, Shad Morris All Chapter 1-16

TEST BANK Managing Human Resources, 19th Edition by Scott Test Bank For Snell,19th Shad AllMorris Chapter 1-16 Managing Human Resources, EditionMorris Scott Snell, |Shad Chapter 1-16

Chapter 1 The Opportunities and Challenges of Human Resources Management 1. Technology, in the form of automation, has increased the number of jobs that require considerable skill. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 2. The primary responsibility of knowledge workers is known as touch labor. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 3. A human resources information system (HRIS) provides current and accurate HR-related data needed for control and decision making. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 4. To proactively manage change, organizations should wait to see how external forces impact an organization's performance and then develop a plan to address those changes. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:15 PM 5. A job candidate who has experience working abroad or knows more than one language may have an advantage in the hiring process because the strategies companies are pursuing today increasingly involve one or more elements of globalization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM Copyright Cengage Learning. Powered by Cognero.

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6. The value of a firm's human capital is listed as an asset on its balance sheet. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 7. Human capital is owned by an organization and is part of its core competencies. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The strategic changes the company makes to deal with this situation are reactive changes. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 12:13 PM

9. The primary contribution of HR management professionals to an organization lies in tactical administrative reporting. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 10. Human capital is intangible, but it can still be managed the way organizations manage jobs, products, and technologies. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 11. China has taken over as the world’s most productive nation in terms of the total value of all goods and services it produces. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 12. As a service-intensive firm, Largo’s Legal Services should expect labor costs to be among the smallest expenditures. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 13. Employees at Deluxe Diner were furloughed during the early months of the COVID-19 pandemic, which means they continued to receive regular pay. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 14. Nearshoring occurs when a firm relocates jobs abroad to nations closer to its domestic market. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 15. Downsizing is often used by organizations for the planned elimination of jobs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 16. Big data is a term used to describe the massive amounts of data available online and offline today that can be ―crunched‖ to make decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:19 PM 17. XLT Corporation is interested in outsourcing its payroll and accounting functions, which means it will employ workers who work from home rather than in the traditional office environment to do these tasks.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 18. A firm’s level of corporate social responsibility is frequently judged by how well it practices sustainability. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 19. Firms that embrace environmental, social, and governance criteria are unlikely to focus on long-term financial performance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:13 PM

20. Juan, who does not work in HR but supervises the work of other employees, is a line manager. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 21. Because of higher levels of educational attainment in the United States, almost all adults score above average on literacy, math, and computer skills tests. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 22. Pat is in a demographic group that currently accounts for slightly more than half of the American workforce. Pat is most likely female. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Employee Challenges Bloom's: Analyze 6/23/2021 11:15 AM 4/1/2022 12:13 PM

23. By 2050, most workers in the United States are projected to be in the 35- to 44-year-old range. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 24. Morgan is enthusiastic about work and is committed to it. Morgan has a high level of employee engagement. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 25. Employees today are less likely to define their personal success only in terms of financial gain. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 26. A firm that offers employees options such as flexible hours, job sharing, and telecommuting is engaging in familyfriendly practices. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 27. One of the responsibilities of HR managers is to provide strategic advice and counsel to supervisors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 28. Organizational culture is reflected in the ways in which an organization’s employees treat each other and their customers. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 29. In most companies, the senior executives of an organization propose HR policies to the HR managers who actually issue and implement them. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 30. A firm monitored its employees' emails and Internet use while on the job. That firm is in violation of the Electronic Communications Privacy Act of 1986. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:13 PM

31. A core principle for HR managers is to establish professional credibility by developing good relationships with people both internal and external to the firm. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 32. Employee leasing through a professional employer organization is more beneficial to large organizations than to smaller organizations. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 33. Which of the following is presented as an employee concern/issue within the human resources management framework? a. Sustainability b. Globalization c. Technology d. Job security ANSWER: d POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 34. This trade agreement to establish rules and guidelines for global commerce was the first major agreement of the modern era and quickened the pace of globalization. a. North American Free Trade Agreement (NAFTA) b. General Agreement on Tariffs and Trade (GATT) c. Free Trade Area of the Americas (FTAA) d. Asia Pacific Economic Cooperation (APEC) ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 35. Offshoring is also referred to as a. global staffing. b. strategic staffing. c. global sourcing. d. employee leasing.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/1/2022 12:21 PM

36. Which of the following is a human resource issue that firms have to balance because of globalization? a. Understanding the sources and availability of materials b. Gauging the knowledge and skill base of workers c. Adapting to climate change effects and regulations d. Complying with import/export treaties ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 37. In choosing an HRIS, HR personnel are likely to take which of the following steps first? a. Evaluate the most time-consuming tasks b. Examine the user-friendliness of the software c. Calculate the cost savings in using an HRIS d. Calculate the time required to train the HR staff ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:22 PM 38. Which of the following is true of knowledge workers? a. They are also known as touch labor. b. They fill most of the blue-collar jobs in the United States. c. Their job responsibilities include problem solving and decision making. d. The number of positions for knowledge workers continues to shrink.

ANSWER: c POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 39. What type of strategic changes does an organization make to combat external forces that have already affected an organization's performance? a. Proactive b. Continuous c. Reactive d. Negative ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:23 PM 40. Marin, a manager, initiates an expansion into a new geographic region to take advantage of a targeted opportunity.

What type of change is Marin making? a. Proactive b. Turnover c. Reactive d. Reflective ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 12:24 PM

41. In moving jobs from India to Mexico, which is closer to its domestic market in the United States, XLT Corporation employed which of the following strategies? a. Nearshoring b. Outsourcing c. Homeshoring d. Furloughing ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:28 PM 42. Which of the following cohorts in the United States contains 75–80 million people, making it the largest generation? a. Baby boomers b. Generation X c. Generation Y d. Generation Z ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 43. The knowledge, skills, and capabilities of individuals that have a tremendous impact on an organization's performance but do not show up directly on its balance sheet are known as a. intellectual capital b. human capital c. core capital Copyright Cengage Learning. Powered by Cognero.

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d. employee capital ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 44. In the past 40 years, women employed full time have gone from making 62 percent of what men employed full time make to a. 58 percent. b. 70 percent. c. 83 percent. d. 91 percent.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:29 PM 45. Oftentimes, knowledge goes unshared and unused in organizations because a. employees lack motivation. b. of an ineffective human resources information system. c. of the organizational culture. d. employees lack proper training.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Why Should You Study Human Resources Management? Will It Pay Off? Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 12:13 PM

46. Which of the following abilities can a company best achieve by eliminating managerial layers? a. Social responsibility b. Technological adaptability c. Agility d. Sustainability ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 47. Firms are increasingly trying to expand their exports to what country because it has the world's second-largest population and a growing middle class? a. China b. Japan c. India d. South Korea ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 48. Which of the following reasons figures prominently in why firms have begun to embrace sustainability and its environmental, social, and governance factors? a. The advances of technology Copyright Cengage Learning. Powered by Cognero.

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b. The need to manage workforces c. The potential for improved long-term financial performance d. To avoid marketplace disruptions ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:30 PM 49. Which of the following replaced the North American Free Trade Agreement (NAFTA) in 2020? a. General Agreement on Tariffs and Trade (GATT) b. Electronics Communications Privacy Act c. United States–Mexico—Canada Agreement (USMCA) d. Brexit ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:32 PM 50. What is one way that organizations can increase their productivity? a. Increase inputs b. Reduce human capital c. Reduce outputs d. Increase physical capital ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Productivity and Cost Challenges Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 12:13 PM

51. Increasing workforce diversity has the most impact on which of the following areas for a firm? a. The number of knowledge workers it needs b. The amount of marketing costs required to stay competitive c. The attention it gives to attracting and retaining employees d. The agility in responding to globalization ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 52. As part of its initiative to streamline operations, XLT Corp. is planning to eliminate a number of jobs. Which strategy is XLT Corp. using? a. Downsizing b. Outsourcing c. Nearshoring d. Reengineering ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 53. Which of the following is a main goal for a company that uses employee leasing? a. Managing the firm’s costs for pay and benefits Copyright Cengage Learning. Powered by Cognero.

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b. Increasing the productivity of its workers c. Taking advantage of globalization d. Increasing its levels of family-friendly policies ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 54. Hiring someone outside the company to perform tasks that were formerly done internally is known as a. outplacement. b. contracting. c. outsourcing. d. employee leasing.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 55. What happens when a company uses offshoring? a. It violates ethical business standards. b. It sends current jobs to other countries. c. It takes a necessary step in globalization. d. It engages in employee leasing.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Strategic and Global Challenges Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 12:33 PM

56. Builders Corporation has just contracted with Peoples Group, a professional employer organization (PEO), to take over the management of Builder’s HR tasks and become a coemployer to its employees. This arrangement is known as a. outsourcing. b. employee leasing. c. furloughing. d. nearshoring.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 57. Forecasts indicated that the future U.S. workforce will exhibit a. about the same demographic mix as it does today. b. an increase in ethnic diversity. c. a decrease in ethnic diversity. d. a decrease in the number of older workers.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 58. Nik is currently in an age group whose labor force participation rate is projected to increase between now and 2050 according to the U.S. Bureau of Labor Statistics. Given the following choices, how old is Nik? Copyright Cengage Learning. Powered by Cognero.

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a. 15 b. 27 c. 38 d. 58 ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:34 PM 59. Among the workplace diversity challenges for Blacks and Hispanics is that they are a. well represented in fast-growing occupations. b. heavily concentrated in slow-growth occupations. c. underrepresented in declining occupations. d. overrepresented in fast-growing occupations.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:34 PM 60. In which of the following ways are the labor force and its demographics expected to change? a. Minorities will make up a smaller share of the U.S. labor force than they did in the past. b. The number of women joining the labor force is expected to increase. c. By 2050, the labor force participation rate will be only about 60 percent. d. Higher levels of educational attainment translate into higher median weekly earnings.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 61. Which of the following is true of older workers? a. They tend to change jobs more often than younger workers. b. Their labor force participation rates will continue to shrink in the coming decades. c. They are often willing to work flexible hours. d. They generally learn new behaviors more quickly because of their experience.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 62. Over the years, the educational attainment of the U.S. labor force has a. risen dramatically. b. fallen dramatically. c. remained at about the same level. d. had little influence on HRM. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 63. What percentage of mothers with school-age children are employed?

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a. 10 b. 30 c. 50 d. 70 ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 64. The use and disclosure of personal medical information is protected by the a. Privacy Act of 1974. b. Health Insurance Portability and Accountability Act of 1996. c. Electronic Communications Privacy Act of 1986. d. Public Health Service Act of 1944.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 65. Which of the following represents a cultural change emerging in organizations? a. A decreased concern for privacy b. The desire to remain with a single employer c. Balancing work and family demands d. Accommodating unemployed workers ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 66. Tristan is concerned about employee rights; an area of least concern for Tristan would be which of the following? a. Company funded pension plans. b. Equal employment opportunities. c. Union representation if desired. d. Equal pay for equal work.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:36 PM 67. A company that wants to offer family-friendly work options to its employees might adopt which of the following? a. Upskilling. b. Parental leave c. Workforce analytics d. Pension plans ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 68. Which of the following statements regarding employees today is accurate?

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a. The majority of employees have children under 18. b. Most people still enjoy work and want to excel at it. c. Remaining with a single employer is a top priority. d. Personal success is defined only in terms of financial gains.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 69. Sky Company does not want to change the size of its workforce, but it does need a better way to manage benefits.

Which of the following might it want to consider? a. Furloughing b. Homeshoring c. Employee leasing d. Outsourcing ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Productivity and Cost Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 70. Bailey demonstrates an effectiveness in exchanging information with an organization’s customers and other stakeholders. Bailey uses this understanding to help the firm achieve its strategic direction. In this case, Bailey has which type of competency? a. Critical evaluation b. Ethical practice c. Communication d. Relationship management ANSWER: c POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:38 PM 71. As an employee advocate, an HR manager a. formulates and issues policy revisions for employees. b. listens to employees and represents their needs to management. c. provides individual orientation and training to every employee. d. assists employees with labor negotiations.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 72. Among the general responsibilities of the HR manager, you would find which of the following? a. Employee supervision b. Strategic advice and counsel c. Workforce analytics d. HRIS development ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM Copyright Cengage Learning. Powered by Cognero.

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73. Elli, an HR manager, has developed personal relationships with people both internal and external to the firm. In addition to demonstrating the values of the firm, Elli stands up for personal beliefs and deals with all parties equitably.

Which competencies is Elli demonstrating? a. Ethical practice and critical evaluation b. Critical evaluation and consultation c. Consultation and relationship management d. Relationship management and ethical practice ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 74. Fuller Foods sets rigorous standards for its suppliers, minimizing the negative impact of fish farming, deforestation, and antibiotic use while promoting practices such as maintaining water quality and limiting the spread of disease. These standards represents Fuller’s emphasis on a. agility. b. offshoring. c. furloughing. d. sustainability.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 75. Globalization stirs fierce debate, especially when it comes to a. equal pay for women. b. jobs. c. proprietary technology. d. information exchange.

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ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 76. Globalization has led to a. a new focus on corporate social responsibility. b. older workers behaving more like free agents. c. a reduction in the number of offshoring options. d. a reduction in the number of nearshoring options.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic and Global Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 77. At Clear Lake Designs, Ren is the go-to person for issues related to staffing, development, appraisals, rewards, and team building. Ren has good interpersonal skills and expert knowledge in the areas of performance measurement and communication. In the context of the competencies required of HR managers, Ren has developed a. leadership and navigation. b. HR expertise. c. critical evaluation. d. ethical practice.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: The Role HR Managers Play and Their Partnership with Other Managers Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 12:39 PM

78. Which of the following statements regarding human capital is accurate? a. Human capital is tangible and cannot be managed in the same way as jobs, products and technologies. b. Human capital is tangible and can be managed in the same way as jobs, products and technologies. c. Human capital is intangible and cannot be managed in the same way as jobs, products and technologies. d. Human capital is intangible and can be managed in the same way as jobs, products and technologies.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 79. Gene uses HR data such as employee demographic information, performance ratings, and employee surveys to try to predict which employees are most likely to quit. Gene is making use of a. big (HR) data. b. workforce (HR) analytics. c. HR data crunching. d. HRIS analysis.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Technology Challenges KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 80. What percentage of women aged 16 years and older participate in the workforce in the United States? a. 40 b. 80 Copyright Cengage Learning. Powered by Cognero.

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c. 30 d. 60 ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 81. List six competitive challenges facing human resources management departments.

ANSWER: Competitive challenges facing HRM departments include: 1. Responding strategically to changes in the marketplace and economy 2. Competing, recruiting, and staffing globally 3. Setting and achieving corporate social responsibility and sustainability goals 4. Technology 5. Containing costs while retaining top talent and maximizing productivity 6. Employee challenges POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.1-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay Off? KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:41 PM 82. Explain the major activities for which an HR manager is typically responsible.

ANSWER: 1. Strategic advice and counsel: HR managers often serve as in-house consultants to supervisors, managers, and executives. Their knowledge of internal employment information and productivity metrics as well as their awareness of external trends such as economic and unemployment data and new legal and regulatory issues make HR managers an invaluable resource for making decisions. In some companies, generally larger ones, the top HR manager acts as the chief compliance or ethics officer to help employees wade through gray areas when it comes to right and wrong, ensuring that personnel comply with the laws and regulations that affect their industries. HR managers are also being relied on more heavily to advise compensation committees.

2. Service: HR managers perform such services as recruiting, selecting, testing, and planning Copyright Cengage Learning. Powered by Cognero.

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and conducting training programs. Technical expertise in these areas is essential for HR managers as they design and implement talent-management programs.

3. Policy formation and implementation: HR managers may propose and draft new policies or policy revisions to cover recurring problems or to prevent anticipated problems. HR managers also monitor the firm’s managers and employees to ensure they follow established HR policies, procedures, and practices. Perhaps more important, they are a resource managers can turn to for policy interpretation.

4. Employee advocacy: HR managers listen to employee concerns and represent their needs.

The HR manager must ensure that the interests of the employee align with the interests of the organization.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 83. Discuss the age distribution of today's workforce.

ANSWER: Generation Z members were born in the mid-1990s and early 2000s. Today, they make up about one-third of the workforce. These workers have never known life without smartphones and social media, and they expect to be trained and managed with digital tools. They are also more comfortable with racial, cultural, and sexual diversity than other generations and want to change the world for the better. A large number of members of this generation say that they want to start their own businesses. Others want to go straight to work rather than incurring the cost of college.

The millennial generation (Generation Y) is 75 to 80 million people strong, making it the largest generation ever. Millennials are generally regarded as having good technological knowhow and initiative, especially when it comes to starting their own businesses. Like Generation Z, they are also interested in meaningful work that will improve the world around them and want a good work-life balance. Neither generation wants to be pigeonholed into jobs. They want to try new jobs and new tasks, and they are quite willing to job hop to do so.

People in Generation X were born between 1964 and 1979. Generation Xers value job security. The members of Generation X are also independent. They like challenging work rather than repetitive work and dislike supervisors who look over their shoulders.

A relatively large number of people, known as the baby-boom generation, were born after World War II (between 1946 and 1964). A significant proportion of baby-boomers have hit retirement age. Not all baby-boomers are retiring, though. Because baby-boomers are staying healthier as they age, many are remaining in the labor force longer. Other factors—including an increase in the official retirement age in the United States from 65 to 67—are also keeping baby-boomers working, including not having saved enough to retire, or their 401(k) retirement accounts have not grown as expected. Older workers tend to be dependable and remain on the job longer than younger workers, who operate more like free agents. Older workers are often willing to work flexible hours.

Older Americans—those hitting the 55-and-over age bracket—are the fastest-growing segment of the workforce and will be for decades as the U.S. workforce continues to age. By Copyright Cengage Learning. Powered by Cognero.

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contrast, the average annual growth rate of 16- to 24-year-olds in the labor force is projected to decline.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.1-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Challenges KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM 84. What are some of the key competencies needed by HR managers to become full business partners?

ANSWER: Top executives expect HR managers to assume a broader role in overall organizational strategy, which means acquiring a complementary set of competencies.         

Leadership and navigation: The ability to direct and contribute to initiatives and processes within the organization.

Ethical practice: The ability to integrate core values, integrity, and accountability throughout all organizational and business practices.

Business acumen: The ability to understand and apply information with which to contribute to the organization’s strategic plan.

Relationship management: The ability to manage interactions to provide service and to support the organization.

Consultation: The ability to provide guidance to organizational stakeholders.

Critical evaluation: The ability to interpret information with which to make business decisions and recommendations.

Global and cultural effectiveness: The ability to value and consider the perspectives and backgrounds of all parties.

Communication: The ability to effectively exchange information with stakeholders.

HR expertise (HR knowledge): The knowledge of principles, practices, and functions of effective HR management.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:43 PM

85. Describe the role of a line manager.

ANSWER: Line managers are non-HR managers who are responsible for overseeing the work of other employees. Successful organizations combine the experience of line managers with the expertise of HR managers to develop and utilize the talents of employees to their greatest potential. HR programs in particular tend to be more successful if they are ―owned‖ by line managers and HR. When employees see HR as the sole owner of a program, they sometimes interpret it as an administrative or back-office program rather than a strategic initiative.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.1-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Role HR Managers Play and Their Partnership with Other Managers KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:13 PM

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Chapter 2 Strategy and Human Resources Planning 1. Strategic planning involves a set of procedures for making decisions about an organization’s long-term goals and strategies. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Planning and Human Resource Planning KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 2. Nuri is in the process of recruiting and selecting new employees in a way that caters to the welfare of the organization's existing employees. Nuri is working on human resource planning (HRP). a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Planning and Human Resource Planning KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 3. Strategic human resources management (SHRM) is a combination of strategic planning and HR planning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Strategic Planning and Human Resource Planning Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 12:57 PM

4. Strategy formulation and strategy execution are essentially the same thing. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:11 PM 5. When developing a statement that provides a perspective on where the company is headed and what the organization can become in the future, Elan and Yuri are working on the organization's mission. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 6. Strategic vision forms the foundation of a firm’s decisions. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 7. Changes in labor supply can place limits on the strategies available to firms. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 8. An internal analysis enables strategic decision makers to assess an organization’s workforce—its skills, cultural beliefs, and values. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 9. Internal analysis focuses on culture and conflicts within an organization. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 10. The HR manager at Liftronics has been tasked with performing a cultural audit of the organization. This manager will be looking at the attitudes and expectations of employees of the organization’s customers. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 11. An HR manager will use strategic planning to anticipate and provide for the movement of people into, within, and out of an organization. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Planning and Human Resource Planning KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:57 PM

12. Managers who use trend analysis are most interested in the quantitative approaches to predicting employment needs of the organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 13. An organization’s core values are the strong, enduring beliefs and principles that serve as a foundation for its corporate culture. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 14. Stacy's company has made a long-term commitment to Stacy, investing in Stacy’s continuous training and development and even giving Stacy an equity stake in the organization. Stacy is most likely a strategic knowledge employee. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 15. Forecasting is frequently more of an art than a science, providing inexact approximations rather than absolute results. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 16. A primary reason for using qualitative methods in forecasting is that numbers without context are less useful than forecasted numbers set in their contexts. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 17. Trend analysis is a qualitative approach to labor demand forecasting. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 18. In order to be prepared to quickly fill potential job openings with internal candidates, Marin should use skill and management inventories to create an employee replacement chart. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 19. A vision statement clarifies the short-term activities of a company and its strategic intent. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 20. Brett needs data on external labor supply sources. The best tool for Brett to use for this would be a staffing table.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 21. A manager can use a Markov analysis to track the pattern of employee movements through various jobs within the firm. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 22. Core values identify the basic purpose of an organization and future direction. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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23. Among Pauly's responsibilities are identifying, developing, and tracking talented individuals so that they may eventually assume top-level positions within the firm. Pauly is responsible for succession planning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 24. A SWOT analysis helps executives summarize the major facts and forecasts derived from external and internal analyses. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 25. Organizations use corporate strategy to select target domains. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Step Four: Formulating a Strategy Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 12:57 PM

26. In international joint ventures, the issues of national culture are unimportant compared to company culture. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 27. Large companies that compete based on a low-cost strategy are successful because they are able to take advantage of the uniqueness of their product. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 28. A company that utilizes a differentiation strategy is competing on the basis of providing something distinct from other products to its customers. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 29. Outsourcing decisions are often linked to low-cost strategies. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 30. Critical success factors for a low-cost strategy include efficiency, productivity, and minimizing waste. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 31. Even though unemployment rates vary by sector, the lack of talent in high-skill jobs continues to create a real challenge for firms. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 32. In order to get a better idea of all the jobs in the organization along with the numbers of employees currently occupying those jobs and future employment requirements, an HR manager’s best option would be to create a graphical representation such as a skills inventory. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 33. Managers might hold a meeting, or several meetings, called talent reviews to ascertain whether the company has the human resources it needs to be competitive going forward. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:57 PM

34. Part of the responsibilities of HR in unionized firms is to make sure layoffs are based on performance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 35. If a firm gives as much or more weight to seniority as to ability and productivity when considering layoffs, it is likely that the organization is unionized. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 36. A disadvantage of overemphasizing seniority is that less competent employees receive the same rewards and security as more competent employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Step Five: Executing a Firm’s Strategy Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 12:57 PM

37. A Markov analysis can list employees’ education, skills, and job tenure in order to quickly match them up with job openings. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 38. Sage is looking at the company's practices and performance in a specific area and comparing them with other companies. Sage is engaged in the process of benchmarking. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 39. The target company for benchmarking does not need to be a competitor. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 40. Tatum needs to map the firm’s strategy in order to ensure strategic alignment. One tool that Tatum could use for this task is a balanced scorecard. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 41. Reese needs to measure how well the new hires in the organization are performing so that the organization will have enough top performers to propel it towards its strategic objectives. Reese can use a quality-of-fill metric to accomplish this task. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM Copyright Cengage Learning. Powered by Cognero.

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42. The process of setting procedures for making decisions about an organization’s long-term goals is called a. strategic planning. b. HR planning. c. job analysis. d. environmental scanning.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Planning and Human Resource Planning KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 43. Human resource planning is a. the technique that identifies the critical aspects of a job. b. the process of anticipating and providing for the movement of people into, within, and out of an organization. c. the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives. d. the process of determining the primary direction of a firm.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Planning and Human Resource Planning KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 44. An external analysis would look at which of the following aspects of an organization’s competitive environment? a. Resources b. Core capabilities c. Employees d. Suppliers ANSWER: d POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 45. Bobbie has skills that are quite valuable to an employer, but those skills are not particularly unique and would not be difficult to replace. Bobbie would be considered a a. core employee. b. strategic knowledge worker. c. supporting worker. d. partner.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 46. The mission of a company a. is used for the systematic monitoring of its external opportunities. b. is the basic purpose of the company. c. is the strong enduring belief used by the company to make decisions. d. provides a perspective on where the company is headed.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM Copyright Cengage Learning. Powered by Cognero.

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47. The strategic vision of a company a. is used for the systematic monitoring of its external opportunities. b. involves a set of procedures for making decisions about long-term organizational goals. c. is the strong enduring belief used by the company to make decisions. d. provides a perspective on where the company is headed.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 48. The core values of a company a. involve the systematic monitoring of its external opportunities. b. involve a set of procedures for making decisions about long-term organizational goals. c. are the strong enduring beliefs used by the company to make decisions. d. are determined by conducting a trend analysis on its employees.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step One: Mission, Vision, and Values KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 49. What part of Emery’s job would require performing systematic, regular monitoring of major external forces that influence the organization? a. Demand forecasting b. Environmental scanning c. Exception reporting d. Influence analysis ANSWER: b POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 50. A competitive environment includes which of the following? a. Core capabilities b. Corporate culture c. Competitors d. Subordinates ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 51. The primary goal of an organization’s strategy should be to do which of the following? a. Work toward a ―one size fits all‖ goal b. Eliminate possibilities for rival firms c. Create value for customers d. Form strategic partnerships with suppliers ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM Copyright Cengage Learning. Powered by Cognero.

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52. Realizing that the firm's employees are critical to its success, Kerry wants to examine their values, attitudes, beliefs, and expectations. Kerry can do this by conducting a(n) a. environmental scan. b. trend analysis. c. cultural audit. d. behavioral forecast.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 53. Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as a. individual competencies. b. core capabilities. c. human capital. d. organizational competencies.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 54. In order to be considered valuable, a firm’s resources would need to have which of the following characteristics? a. Are used in the process of benchmarking b. Improve the efficiency and effectiveness of the company c. Contribute to the core capabilities of a company d. Provide sustainability ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 55. When the knowledge, skills, and abilities of a firm's human resources are not equally available to its competitors, these resources are considered to be which of the following? a. Impossible to imitate b. Devalued c. Common d. Rare ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 56. As an employee, Zeren would be considered a strategic knowledge worker if Zeren possessed which of the following? a. Unique skills not directly related to company strategy b. Unique skills directly related to company strategy c. Skills that are valuable but not unique d. Skills that are generally available in the labor market ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 1:32 PM

57. What are the components of SWOT analysis? a. Strategy, wealth, opportunity, technology b. Strategy, workers, outsourcing, target markets c. Strengths, weaknesses, opportunities, threats d. Stakeholders, working capital, other resources, tactics ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 58. Value creation can best be described by which of the following equations? a. Value = Profit/System costs b. Value = Benefits – Costs c. Value = Outputs – Inputs d. Value = Demand/Supply ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:32 PM 59. Which of the following techniques would an HR manager most likely use in forecasting the organization’s demand for labor? a. Markov analysis b. Skills inventories c. Management inventories d. Delphi technique Copyright Cengage Learning. Powered by Cognero.

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ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 60. Addison wants to use a quantitative approach to forecast demand. Which of the following methods would best meet this goal? a. Trend analysis b. Delphi technique c. Soliciting expert opinion d. Management forecasts ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 61. Which of the following statements about trend analysis is accurate? a. When performing a trend analysis, the first step is to select a business factor. b. The fundamental basis of trend analysis begins with soliciting expert opinions. c. The sole purpose of trend analysis for an organization is to predict employment needs. d. Plotting historical trends and the analysis of them should not be performed by the same person.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Step Three: Internal Analysis Bloom's: Analyze 6/23/2021 11:15 AM 4/1/2022 12:57 PM

62. A clerical worker at XLT Corp., Shea has fairly limited and clearly defined duties, and the employment relationship with XLT is transaction based. Shea would be considered a a. core employee. b. strategic knowledge worker. c. supporting worker. d. partner.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 63. A graphical representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called a. a staffing table. b. an organization chart. c. a skills inventory. d. career planning.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 64. The corporate culture at Federal Financial Services is highly competitive and encourages result-oriented behaviors.

What type of culture is this? a. Clan Copyright Cengage Learning. Powered by Cognero.

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b. Adhocracy c. Market d. Hierarchical ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 65. Talent inventories that list current jobholders can be used to develop a. core values. b. replacement charts. c. trend models. d. management forecasts.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 66. The employees at Happy Table are a close-knit group. They show a great deal of concern for each other and for their customers. This typifies what type of corporate culture? a. Clan b. Adhocracy c. Market d. Hierarchical ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 67. If Cameron bought shares of stock in a given company, Cameron would be considered one of the company’s a. customers. b. suppliers. c. stakeholders. d. employees.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 68. XLT Corp. is pursuing a cooperative strategy as a way to drive growth. XLT might be considering a(n) a. joint venture. b. trend analysis. c. merger. d. acquisition.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 69. Clare's firm has been unable to execute effectively. Clare found that the primary reason is that the firm lacks streamlined processes. Clare has identified a flaw in which section of the "4As" framework?

Copyright Cengage Learning. Powered by Cognero.

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a. Alignment b. Agility c. Ability d. Architecture ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 70. Drew's firm has been unable to execute effectively. Drew feels that the main source of this problem is that no one is held accountable for results. Drew has identified a flaw in which section of the "4As" framework? a. Alignment b. Agility c. Ability d. Architecture ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 71. Finley’s firm has been unable to execute effectively. Finley feels that this can be corrected through educational learning. Finley wants to address which section of the "4As" framework? a. Alignment b. Agility c. Ability d. Architecture ANSWER: b POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 72. In a unionized organization, layoff decisions are usually based on a. union membership. b. department ranking. c. seniority. d. favoritism.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 73. According to the "4As" framework of execution capability, which of the following would be human capital in the area of ability? a. Clear strategic intent b. Leadership bench c. External connection d. Accountability for results ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM Copyright Cengage Learning. Powered by Cognero.

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74. One of Taylor’s responsibilities is to regularly review HR initiatives to make sure they are in line with the company's strategy of being first to market. In other words, Taylor needs to ensure a. horizontal alignment. b. vertical alignment. c. lateral alignment. d. measurement alignment.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:30 PM 75. What type of measurement framework helps managers translate strategic goals into operational objectives? a. Benchmark b. Trend analysis c. Balanced scorecard d. Cultural audit ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 76. One of Whitney’s responsibilities is to regularly review HR practices to make sure they all focus on the same objectives. In other words, Whitney needs to ensure which type of alignment? a. Measurement b. Capacity c. Horizontal d. Vertical ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 77. The ability of an organization to rapidly reallocate resources to new or changing needs is known as a. coordination agility. b. predicted flexibility. c. organizational capability. d. turnover capability.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 78. Cross-training and job rotations are intended to improve an organization’s a. coordination flexibility. b. turnover capability. c. organizational capability. d. resource flexibility.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:15 AM 4/1/2022 12:57 PM

79. What are the four cells of the balanced scorecard model? a. Externalities, internal talent, leadership, and strategic intent b. Financial, customer, processes, and learning c. Customers, suppliers, employees, and other stakeholders d. Processes, strategies, training, and technologies ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 80. The Smith family lives in the same community where Topico has its corporate offices; therefore, their relationship to Topico is considered to be as a. creditors. b. customers. c. primary stakeholders. d. secondary stakeholders.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 81. Analysis of external opportunities and threats is which step of the strategic management process? a. The second step b. The last step c. An optional step d. The penultimate step ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 82. In the telephone industry, traditional firms would consider mobile phones and VOIP (Voice-over-Internet Protocol) to be examples of a. companions. b. rivals. c. substitutes. d. supplements.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Two: External Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 83. As companies diversify into new businesses, managers are inevitably faced with a make or __________ decision. a. buy b. lease c. forego d. substitute ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.2-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Four: Formulating a Strategy Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 12:57 PM

84. Describe the basics of SWOT analysis as it relates to strategy formulation.

ANSWER: A comparison of strengths, weaknesses, opportunities, and threats is referred to as a SWOT analysis. A SWOT analysis helps executives summarize the major facts and forecasts derived from external and internal analyses. Strategy formulation builds on SWOT analysis to use the strengths of an organization to capitalize on opportunities, counteract threats, and alleviate internal weaknesses. In short, strategy formulation moves from simple analysis to devising a coherent course of action.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 85. Describe the criteria necessary for firms to achieve sustained competitive advantage through people.

ANSWER: For an organization to achieve sustained competitive advantage through people, four criteria must be met. 

 



The resources that are developed must be of value to the organization. People are a source of competitive advantage when they improve the efficiency or effectiveness of the organization. This value is increased when employees find ways to decrease costs, provide something unique to customers, or some combination of the two.

The resources must be rare. People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to competitors.

People are a source of competitive advantage when employee capabilities and contributions are inimitable or cannot be copied by other firms. For example, companies such as Disney, Southwest Airlines, and Starbucks are known for creating unique cultures that get the most from employees and are difficult to imitate.

People are a source of competitive advantage when the resources are organized in such a way that their talents can be combined and deployed to work on new assignments at a moment's notice.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Step Three: Internal Analysis Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 1:31 PM

86. Describe the three key elements of the HR forecasting model.

ANSWER: The three key elements in the HR forecasting process are: (1) forecasting the demand for labor, (2) forecasting the supply of labor, and (3) balancing supply and demand considerations.

Employment forecasting involves estimating in advance the number and type of people needed to meet organizational objectives. It may involve a quantitative approach using statistical analysis and mathematical models or a qualitative approach focusing on employee performance and promotability.

Supply analysis determines if there are sufficient numbers and types of employees available to staff anticipated openings. Sources of supply can be external or internal.

HR planning should strive for a proper balance between the emphasis placed on demand considerations and that placed on supply considerations. Demand considerations are based on the forecast of trends in business activity. Supply considerations involve the determination of where and how candidates with the required qualifications are to be found to fill vacancies.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.2-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Three: Internal Analysis KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 87. What is the balanced scorecard?

ANSWER: The balanced scorecard is a tool developed by Drs. Robert Kaplan and David Norton that helps organizations clarify their vision and strategy and translates them into operational objectives. The model has four related cells: (1) financial, (2) customer, (3) processes, and (4) learning. The logic of this tool is firmly rooted in HRM. People management and learning helps management improve an organization’s internal business processes (e.g., product development, service, etc.) and provide excellent customer service. Internal processes are critical for creating customer satisfaction, customer loyalty, cost containment, and improved productivity. Customer value creation then can lead to higher profitability and market value.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.2-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Six: Evaluation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM 88. Briefly describe the "4As" framework of execution capability.

ANSWER: The ―4As‖ required to successfully execute a strategy are as follows: Alignment. Alignment occurs in an organization when it has a clear strategic intent, its staff has shared performance expectations, and they are accountable for the results.

Agility. Execution is about competing today and tomorrow. The key to execution increasingly depends on being agile, nimble, and proactive in the face of change.

Architecture. A firm’s architecture consists of its structures, processes, and systems. Ideally, they should be simple and streamlined so as to propel the firm to success. But too often a firm’s architecture can end up being complicated and entangle a firm like a straitjacket.

Ability. Products and processes are easy to duplicate. Talent is not. Strategy execution (and ultimately growth and profitability) depend on a firm’s talent capacity—a talented group of leaders, managers, and employees working together in an engaged and collaborative way.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.2-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Step Five: Executing a Firm’s Strategy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 12:57 PM

Chapter 3 Equal Employment Opportunity and Human Resources Management 1. Equal employment opportunity refers to actions required of employers to correct past discrimination against members of protected groups. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Historical Perspective on EEO Legislation Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 1:36 PM

2. The Equal Pay Act makes it illegal to discriminate against people in terms of the pay, employee benefits, and pension they earn based on their gender when they do equal work. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:36 PM 3. Several employees filed discrimination charges against ValuTech. If they cannot get satisfaction through the EEOC, they can appeal to the courts for a consent decree to remedy the situation. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 4. Early nondiscrimination laws were ineffective in large part because they failed to give enforcement power to the agencies charged with upholding them. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Historical Perspective on EEO Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:37 PM 5. Training in and knowledge of equal employment opportunity (EEO) laws are essential for managers and supervisors because organizations can be held accountable and legally responsible for their managers' decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 6. In the role as a manager at Encor Enterprises, Swaran carries out certain discriminatory policies that are in place at the company. Swaran cannot be sued for discrimination because Swaran merely acts as an agent of Encor Enterprises. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Historical Perspective on EEO Legislation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:37 PM 7. Seven production managers work at Wallace Inc., four men and three women. All four men have higher salaries than Copyright Cengage Learning. Powered by Cognero.

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the three women. Since the men have all been in the position longer than the women, Wallace Inc. has a legal justification for paying the men more. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:38 PM 8. Title VII of the Civil Rights Act prohibits discrimination on the basis of race, color, religion, sex, or national origin. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:39 PM 9. Meredith is responsible for making sure that the company’s workforce is at parity with the relevant labor market.

Meredith accomplishes this by performing a workforce utilization analysis. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures Copyright Cengage Learning. Powered by Cognero.

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Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 1:35 PM

10. State and local governments are exempted from the provisions of the Civil Rights Act and Equal Employment law. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 11. Title VII established the Equal Employment Opportunity Commission. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 12. Courts have defined business necessity as a practice that is necessary to the safe and efficient operation of an organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Government Regulation of Equal Employment Opportunity Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 1:35 PM

13. A women's apparel store may not refuse to hire a male for a job as a fitting room attendant. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 14. To comply with a court ruling that ordered Jaxon Corporation to remedy the pay disparity between the sexes, Jaxon Corporation can lower the wages of the higher-paid group. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 15. Employers are legally required to treat pregnancy the same way they treat any other medical disability. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 16. All mental and physical impairments are considered disabilities under the Americans with Disabilities Act. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 17. U.S. government-owned corporations are exempted from the Civil Rights Act of 1964. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 18. Jess has a medical condition that makes standing for long periods of time, which is an essential part of Jess’s job, difficult. Jess’s employer would be making a reasonable accommodation for this disability by reassigning Jess to a vacant position. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 19. If Felton Corporation has two government contracts of $15,000 each, then Executive Order 11246 requires that Felton Corporation develop an affirmative action plan. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 20. State fair employment practice laws are usually less stringent and less comprehensive than federal laws prohibiting discrimination and therefore not a concern for HR managers. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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21. An employee at Felton Corporation finds jokes, pictures, or language used by others offensive. Felton Corporation may be guilty of sexual harassment because it has created a hostile environment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:39 PM 22. Offensive jokes, vulgar slang, nude pictures, swearing, and personal ridicule and insult constitute quid pro quo sexual harassment. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 23. Quid pro quo sexual harassment occurs when employment decisions are based on submission to or rejection of sexual conduct. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 24. Managers at Felton Corporation were not aware that sexual harassment was taking place, but the victims demonstrated that they should have known. According to the Equal Employment Opportunity Commission (EEOC), in this situation the employer is guilty of sexual harassment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 25. Employers who permit their customers to sexually harass their employees are guilty of sexual harassment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 26. The bona fide occupational qualification (BFOQ) exception does not apply to discrimination based on national origin. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 27. Title VII of the Civil Rights Act provides employees with a statutory right to complete religious freedom in the workplace. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 28. The Immigration Reform and Control Act prohibits employers from knowingly hiring undocumented individuals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 29. Felton Corporation will be found in violation of the Immigration Reform and Control Act if it does not submit all Copyright Cengage Learning. Powered by Cognero.

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completed Form I-9s to Immigration and Naturalization Service officers for approval. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 30. The Uniform Guidelines on Employee Selection Procedures were designed to help employers, labor organizations, employment agencies, and licensing boards comply with the requirements of federal laws prohibiting employment discrimination. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 31. For a selection test to be valid for hiring decisions, employers must be able to prove that the test bears a direct relationship to success on the job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Uniform Guidelines on Employee Selection Procedures Bloom's: Understand 6/23/2021 11:15 AM 4/1/2022 1:35 PM

32. The Uniform Guidelines on Employee Selection Procedures require validated procedures for selecting and promoting employees as well as dismissal, transfer, or demotion decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 33. Adverse impact refers to the unintentional rejection for employment, placement, or promotion of a significantly higher percentage of members of a protected class when compared with members of nonprotected classes. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 34. Adverse impact exists if members of a protected class represent a significantly smaller percentage of the organization's workforce than do members of classes that are not protected. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 35. The four-fifths rule is a monitoring method and a legal definition of discrimination. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 36. The Lilly Ledbetter Fair Pay Act states that the 180-day statute of limitations for filing an equal-pay lawsuit with the Equal Employment Opportunity Commission (EEOC) resets with each new discriminatory paycheck an employee receives. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 37. Bergan, a 35-year-old applicant, is denied employment based upon age. Bergan may file a claim under the Age Discrimination in Employment Act if the organization hired a 21-year-old.

Copyright Cengage Learning. Powered by Cognero.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 38. Disparate treatment arises when an employer hires men but not women with school-age children. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 39. An employer that permits sick leave for medical conditions such as flu or surgical operations cannot legally deny sick leave for morning sickness or other pregnancy-related illnesses. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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40. Based on the Griggs case, requiring all salespersons to be six feet tall would have an adverse impact on Asians and women, limiting their employment opportunities. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 41. Nine associates at Felton Corporation took a test administered by the firm to be promoted to senior associate. Six men passed the test, but one man and three women failed it. Because no women passed the test, Felton Corporation did not promote any of the applicants and devised a new selection tool. The six men who passed could bring a lawsuit against Felton Corporation based on the Ricci ruling. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 42. Ted, a 32-year-old white man, was hired at the same time as Renee, a woman, and Luis, a Hispanic. All three are associates on the same work team, with similar job duties and comparable performance appraisals. This month, both Renee and Luis were promoted to senior associate, while Ted was not. Ted may have a claim of reverse discrimination against the employer. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 43. The work of the Equal Employment Opportunity Commission consists of formulating equal employment opportunity (EEO) policy and approving litigation involved in maintaining equal employment opportunity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Historical Perspective on EEO Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 44. After filing a discrimination charge against Georgie’s employer and while the case was pending, Georgie was subjected to increased supervision by the employer to ensure Georgie was doing the job properly. In this situation, the employer has improperly retaliated against Georgie. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM Copyright Cengage Learning. Powered by Cognero.

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45. Federal law requires all employers to implement affirmative action programs. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 46. Employers may be accused of reverse discrimination, or giving preference to members of protected classes, to the extent that unprotected individuals believe they are suffering discrimination. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 47. The employment of individuals in a fair and nonbiased manner is called a. reasonable accommodation. b. equal employment opportunity. c. civil rights policy. d. diversity management.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Historical Perspective on EEO Legislation Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 1:35 PM

48. A factor that appears to have influenced the growth of Equal Employment Opportunity (EEO) legislation is a. the changing attitudes of society at large. b. the post-war baby boom. c. a shortage of qualified labor. d. an influx of illegal immigrants.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Historical Perspective on EEO Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:42 PM 49. Major federal EEO laws have been enacted to prevent discrimination against groups of workers most often affected by unfair employment practices. These groups are referred to as a. significant worker classes. b. privileged classes. c. protected classes. d. equal employment classes.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 50. Which of the following would be able to use the Equal Pay Act as a basis for a pay discrimination complaint against an employer? a. Someone over the age of 55 Copyright Cengage Learning. Powered by Cognero.

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b. A woman c. A Muslim d. Someone who is Black ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 51. Employers violate the Equal Pay Act when they pay men and women a different salary for work based on a. seniority and expertise. b. merit and experience. c. performing tasks requiring same skills. d. the quantity or quality of production.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 52. After filing a discrimination charge against Arie’s employer and while the case was pending, Arie was transferred to a less desirable job. In this situation, the employer is engaging in a. affirmative action. b. retaliation. c. reverse discrimination. d. harassment.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 53. Which of the following statements about the Civil Rights Act of 1964 is accurate? a. This voluntary affirmative action program attempts to eliminate racial or gender imbalances in traditionally segregated job categories. b. This legislative act bars discrimination in all HR activities, including hiring, training, promotion, pay, employee benefits, and other conditions of employment c. Under this law, disparate treatment is illegal in cases of both intentional and unintentional employment discrimination. d. This law mandates that employers are prohibited from knowingly hiring or retaining undocumented individuals on the job.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 54. Which of the following employers are covered under the Civil Rights Act of 1964? a. Organizations hiring Native Americans on or near a reservation b. Labor unions having fewer than 15 members or employees c. Religious organizations employing persons of a specific religion d. Public and private educational institutions ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM Copyright Cengage Learning. Powered by Cognero.

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55. By offering a comprehensive training and mentoring program to its employees who are members of a protected class in order to provide them with more opportunities for advancement, ValuTech is engaging in a. diversity management. b. affirmative action. c. reverse discrimination. d. workforce utilization.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 56. Employment discrimination is allowed in cases that are based on a. intentional adverse impact. b. employer preference. c. bona fide occupational qualifications. d. reasonable accommodation on the part of the employer.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 57. Title VII provisions for religion a. require employers to make reasonable accommodations for religious observance or practice. b. do not permit religion to be a bona fide occupational qualification. c. require employers to grant complete religious freedom in employment situations in accordance with the First Amendment. d. require that the workplace be free from all religious expression.

ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 58. According to the Age Discrimination in Employment Act, age discrimination exists in which of the following examples? a. An older worker is reassigned because the worker can no longer perform assigned duties. b. An older worker requests retirement. c. A 40-year-old worker is not promoted, but a 25-year-old worker is. d. Older workers are terminated during downsizing.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:42 PM 59. Haree filed a charge of employment discrimination. An EEOC investigation resulted in a determination to dismiss the charge. What could Haree do next? a. Reach a settlement. b. Find reasonable cause. c. Achieve conciliation. d. File a suit.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Enforcing Equal Employment Opportunity Legislation Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 1:43 PM

60. When Linn filed a discrimination charge against an employer, Linn might expect the EEOC to file a suit in Federal District Court if a. the case is deferred to a state agency. b. the two parties reach a settlement. c. conciliation is unsuccessful. d. the charges are dismissed.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:43 PM 61. Under the Americans with Disabilities Act of 1990, a disability is defined by which of the following? a. A physical or mental impairment that substantially limits one or more major activities b. Conditions caused by the demands of the work environment c. Any physical or mental impairment d. Any physical or mental condition that requires accommodation ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:43 PM 62. Which of the following is a basis for a claim of age discrimination? a. Excluding older workers from work activities based on bona fide occupational qualifications b. Making positive changes in the performance evaluations of older employees c. Selecting younger applicants over less-qualified older applicants Copyright Cengage Learning. Powered by Cognero.

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d. Reducing job duties and responsibilities of older employees ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 63. Which of the following laws enables people who enter the military for a total of five years to return to their privatesector jobs without risk of loss of seniority or benefits? a. Uniformed Services Employment and Reemployment Rights Act b. Vocational Rehabilitation Act of 1973 c. Equal Employment Opportunity Act of 1972 d. Veterans' Readjustment Act ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 64. ValuTech has been found guilty of past discrimination. It is now obligated to follow a court-ordered program to reach specified hiring and promotional goals that will be implemented through a(n) a. consent decree. b. validation study. c. change form. d. executive order.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Affirmative Action and Diversity Management Bloom's: Apply 6/23/2021 11:15 AM 4/1/2022 1:35 PM

65. Fair employment practice laws a. are seldom more comprehensive than federal laws. b. are established by the Equal Employment Opportunity Commission. c. are statutes passed by state and local governments. d. are provisions under the Veterans' Readjustment Act. ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 66. LGBTQ individuals are protected from discrimination mainly through a. fair employment practice laws at the state or local level. b. Federal Executive Order 11246. c. the Americans with Disabilities Act. d. the Vocational Rehabilitation Act. ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:44 PM 67. The two forms of sexual harassment that are illegal under Title VII are a. hostile environment and quid pro quo.

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b. intentional and unintentional. c. primary and secondary. d. environmental and behavioral.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:45 PM 68. Which of the following is a valid defense to an alleged Equal Pay Act violation? a. Paying a male worker more because he has greater seniority b. Paying men and women equally despite differences in seniority c. Paying a male worker more because he has dependents d. Paying all workers the same in a merit-based system ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 69. Which of the following is excluded from the jurisdiction of the Civil Rights Act of 1964? a. State and local governments b. Private and public employment agencies c. Private educational institutions d. Private employers in interstate commerce with fewer than 10 employees ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Government Regulation of Equal Employment Opportunity Bloom's: Remember 6/23/2021 11:15 AM 4/1/2022 1:35 PM

70. Peter, a 35-year-old white man, is in a production unit with one other white man, two women, and a Hispanic man.

Over the past year, the two women and the Hispanic man have received the best assignments. On two occasions when Peter requested a specific assignment because he felt it was more interesting and offered more learning opportunities, his request was denied, and the assignment was given to one of the women. Peter is experiencing a. sexual harassment. b. retaliation. c. affirmative action. d. reverse discrimination.

ANSWER: d POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 71. The Immigration Reform and Control Act requires that employers a. refrain from asking for worker documentation of protected class workers. b. present form I-9 for inspection upon request. c. use the E-Verify system for all employees. d. refuse to hire immigrants.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:45 PM Copyright Cengage Learning. Powered by Cognero.

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72. An important step in avoiding discriminatory practices during selection is to a. base selection decisions solely on interviews. b. use multiple interviewers for each applicant. c. use validation studies to demonstrate the job-relatedness of a selection instrument. d. require all applicants to complete an application form.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 73. In order for an employment selection instrument to have validity, it must satisfy which of the following requirements? a. The selection instrument bears a direct relationship to success on the job. b. It eliminates adverse impact. c. It identifies any tendencies toward discrimination on the part of the employee. d. It was designed exclusively for the employer using it.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 74. When pursuing an adverse impact claim, an individual is alleging a. unintentional discrimination against an individual belonging to a nonprotected class. b. intentional discrimination against an individual belonging to a nonprotected class. c. unintentional discrimination against a protected class. d. intentional discrimination against a protected class.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 75. Which of the following statements accurately describes the four-fifths rule? a. Under the Immigration Reform and Control Act, this rule quantifies the number of immigrants an employer may hire. b. As a rule of thumb, it indicates the lower level of company performance experience by employers that allow sexual orientation discrimination. c. Employers use it to identify protected class employees who receive unequal treatment. d. This rule of thumb identifies selection practices that favor a disproportionate number of nonprotected class members.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:15 AM DATE MODIFIED: 4/1/2022 1:35 PM 76. Tegan's analysis revealed that as a class, Hispanic workers at the firm where Tegan works are underutilized. What does this mean? a. Their workforce composition is below external figures. b. They make less money than members of nonprotected classes. c. They work fewer hours than non-Hispanic workers. d. They earn less than the national average.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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77. An employer interviews 100 qualified applicants, 60 whites and 40 Blacks. If 30 whites are hired, a minimum of how many Blacks should be hired to avoid charges of adverse impact? a. 24 b. 20 c. 16 d. 12 ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 78. Which of the following statements regarding diversity in the workplace is accurate? a. Diversity in the workplace is often the result of reverse discrimination. b. An inclusive and diverse workforce is most often the result of a consent decree. c. An organization with a designated chief diversity officer signals to employees a commitment to diversity and inclusion. d. A diverse workforce tends to decrease an organization’s revenue.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity ManagementF KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 79. An employers workforce is said to be at parity with the relevant labor market when a. women are hired at the same rate as men from the surrounding labor market. b. affirmative action goals are achieved at the same rate as other employers in the surrounding labor market. c. the employer's workforce by race and sex compares favorably with the surrounding labor market d. adverse impact is eliminated in the selection of employees from the surrounding labor market.

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ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 80. Through its ruling on which of the following cases did the Supreme Court establish the principle that selection tools must be related to job success? a. EEOC v. Joy Mining Machinery b. Bostock v. Clayton County c. Griggs v. Duke Power d. University of California Regents v. Bakke ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 81. Which of the following statements about EEOC guidelines is accurate? a. EEOC guidelines are a foundational aspect of the federal law framework. b. Most state laws rely almost exclusively on the EEOC guidelines. c. In order to be enforceable, these administrative rules are published in the Federal Register. d. For organizations that employ fewer than 100 people, the EEOC guidelines are not applicable.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Enforcing Equal Employment Opportunity Legislation Bloom's: Understand 6/23/2021 11:16 AM 4/1/2022 1:35 PM

82. The best way for managers at ValuTech to collect the information they need to determine whether the racial makeup of its staff accurately reflects the surrounding labor market is through a. interviewing its employees. b. conducting a workforce utilization analysis. c. performing validation studies. d. using E-Verify.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 83. Jamie is a single parent of a child with a disability. After being denied a job despite being arguably the best candidate, Jamie asked why the position was given to a less-qualified individual. The potential employer expressed concerns that Jamie might be unreliable because of parental responsibilities. Jamie may have grounds for a suit against the employer based on a. Title VII of the Civil Rights Act. b. EEOC enforcement guidelines issued in 2007. c. Americans with Disabilities Act of 1990. d. Executive Order 11246.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 84. Fulton Foods employs workers from a labor market composed of 31 percent Black workers, 11 percent Hispanic Copyright Cengage Learning. Powered by Cognero.

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workers, and 2 percent Asian workers. The racial composition of the workers at Fulton Foods is 56 percent white, 30 percent Black, 12 percent Hispanic, and 2 percent Asian. Based on these figures, the protected class at Fulton Foods is a. undercompensated. b. overcompensated. c. underutilized. d. at parity.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Uniform Guidelines on Employee Selection Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 85. Current law stipulates that discrimination charges must be filed within how many days of the alleged unlawful practice? a. 60 b. 90 c. 120 d. 180 ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 86. When an employer refuses to hire an individual and that person believes the refusal is based on discrimination, what is the individual’s first step in processing a complaint? a. File a charge form with the EEOC b. File a proof of reasonable cause with the EEOC c. File a suit in Federal district court d. File a request for conciliation ANSWER: a POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 87. Legally, an affirmative action program is required when a. a firm has 25 or more employees. b. a firm wants to expand its workforce. c. a firm's union-management contract is being negotiated. d. a firm has a federal contract exceeding $50,000.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:47 PM 88. When employers develop a plan of action to correct areas of past discrimination in their hiring process, these employers engage in a. reasonable accommodation. b. disparate treatment. c. adverse impact. d. affirmative action.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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89. The basic first step in developing an effective affirmative action plan occurs when a company a. initiates proactive recruitment and selection methods. b. surveys present protected classes’ employment by department and job classification. c. establishes an internal audit and reporting program to evaluate progress. d. establishes a quota system and timetable for hiring.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 90. In which of the following decisions did the Supreme Court state that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes? a. Griggs v. Duke Power b. Albemarle Paper Co. v. Moody c. University of California Regents v. Bakke d. Ricci v. DeStafano ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 91. In which Supreme Court decision involving an invalidated employment test for firefighters did the Court state that ―once the process has been established and employers have made clear their selection criteria, they may not then invalidate the test results, thus upsetting an employee’s legitimate expectation not to be judged on the basis of race‖? a. Ricci v. DeStafano b. Albemarle Paper Co. v. Moody c. University of California Regents v. Bakke Copyright Cengage Learning. Powered by Cognero.

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d. United Steelworkers of America v. Weber ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 92. A ―national origin group‖ is defined as a group of people sharing a common a. language, culture, ancestry, and/or similar social characteristics. b. birthplace other than the United States. c. occupation. d. education.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 93. In order to proactively leverage diversity within the company, top management at ValuTech needs to do which of the following as a first step toward this goal? a. Ignore difference. b. Understand difference. c. See difference. d. Value difference.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Affirmative Action and Diversity Management Bloom's: Apply 6/23/2021 11:16 AM 4/1/2022 1:35 PM

94. The Glass Ceiling Act a. never made it out of congressional committee. b. was declared unconstitutional by the U.S. Supreme Court. c. protects only white females. d. created the Glass Ceiling Commission.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 95. Which of the following statements is true under the Vocational Rehabilitation Act of 1973? a. It was the first piece of legislation that ensured equal opportunity for women in fields traditionally only employing men. b. Individuals with AIDS or HIV are ―disabled.‖ c. Employers are required to practice ―don’t ask, don’t tell‖ when it comes to their LBGTQ employees. d. This act addresses primarily state and local anti-discrimination laws.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 96. Why do businesses need to be aware of executive orders that apply to government contractors? What are some of those orders and their provisions?

ANSWER: Executive orders are used to provide equal employment opportunity to individuals employed Copyright Cengage Learning. Powered by Cognero.

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by government contractors. Managers of large employers and numerous small companies that have contracts with the federal government are expected to know and comply with the provisions of executive orders and other laws.

Executive Order 11246 (1965), as amended by Order 11375 (1966): Prohibits employment discrimination based on race, color, religion, sex, or national origin by government contractors with contracts exceeding $10,000; requires contractors employing 50 or more workers to develop affirmative action plans when government contracts exceed $50,000 per year.

Executive Order 11478 (1969): Obligates the federal government to ensure that all personnel actions affecting applicants for employment be free from discrimination based on race, color, religion, sex, or national origin.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 97. Explain the different forms of sexual harassment as recognized by the EEOC. ANSWER: The EEOC recognizes both quid pro quo and hostile work environment forms of sexual harassment. Quid pro quo harassment involves a tangible or economic consequence, such as a demotion or loss of pay. If a supervisor promotes an employee only after the person agrees to an after-work date, the conduct is clearly illegal.

Hostile work environment harassment can occur when unwelcome sexual conduct ―has the purpose or effect of unreasonably interfering with job performance or creating an intimidating, hostile, or offensive working environment.‖ Offensive jokes, vulgar slang, nude pictures, swearing, and personal ridicule and insult create a hostile environment when an employee finds them offensive. E-mail, instant and text messages, and posts on socialnetworking sites have become convenient ways for employees to sexually harass coworkers electronically.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.3-3 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Other Equal Employment Opportunity Issues KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:48 PM Copyright Cengage Learning. Powered by Cognero.

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98. What should be included in a training program when trying to prevent discrimination claims?

ANSWER: A comprehensive training program will include (1) the prohibitions covered in the various EEO statutes and executive orders, (2) guidance on how to respond to complaints of discrimination, (3) procedures for investigating complaints, and (4) suggestions for remedying inappropriate behavior. A key to preventing employment discrimination is to provide training for managers and supervisors to create an organizational climate in which the principles of dignity, respect, and the acceptance of a diverse workforce are the norm and therefore expected.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.3-5 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enforcing Equal Employment Opportunity Legislation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:48 PM 99. Describe Livingston’s five-step plan organizations can use to develop policies and promote equity and diversity in their workplace.

ANSWER: 1. Problem awareness: See difference.

2. Root-cause analysis: Understand difference.

3. Empathy, indicating concern about the problem and the people it affects: Value difference.

4. Strategies for addressing the problem.

5. Sacrifice, or willingness to invest the time, energy, and resources necessary for strategy implementation: Leverage difference.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.3-6 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Affirmative Action and Diversity Management KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM 100. What is a bona fide occupational qualification? Is it a good idea? Do we need more?

ANSWER: A bona fide occupational qualification (BFOQ) permits discrimination when employer hiring preferences are a reasonable necessity; age, religion, sex, and national origin are the only areas where a BFOQ is permitted suitable defense against a discrimination charge.

Answers will vary regarding whether or not they are a good idea and if more are needed.

Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.3-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Equal Employment Opportunity KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:35 PM

Chapter 4 Job Analysis and Job Design 1. Because a job analysis includes information about the requirements of someone doing a job, it provides the criteria for evaluating the performance of the people who do the work. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 2. For a new position that is being created in the department, Tam has been asked to create a statement of the different duties, tasks, and responsibilities of the job. Tam is writing a job specification. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

Bloom’s: Apply 6/23/2021 11:16 AM 3/11/2022 3:57 PM

3. Job specifications state the specific knowledge, skills, and abilities needed by a person who is to perform a job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:58 PM 4. KSAOs refer to the knowledge, skills, abilities, and other attributes required of a person performing a job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 5. Requiring a high school diploma, even for a laborer job, is acceptable under the law if the company has a policy that all employees must be high school graduates. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 6. Job analysis is the process of sequencing or grouping related jobs in order to enrich and expand those jobs to provide further development and motivation of employees. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:59 PM 7. Kim lives in New York, Steph and Ren are in Houston, Lee is in Paris, and the rest of the project members are in Chicago. They use technology to work together as a virtual team. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:59 PM 8. Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate essential job experience. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:00 PM 9. Randy was asked to create a list of tasks and their descriptions that could be used as a basis to identify components of a job specific to his organization. Randy should use a critical incident analysis to complete these tasks. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:03 PM 10. Riley was asked to prepare a job analysis that includes important jobholder behaviors and job responsibilities that lead to job success. Riley is being asked to use the critical incident method of job analysis. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 3/11/2022 4:04 PM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

3/11/2022 4:06 PM

11. Job descriptions, job specifications, and even job evaluations can now be downloaded quickly from O*NET. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 12. One benefit of virtual teams is that they overcome the language and cultural barriers that often occur when people who are geographically dispersed try to work together on a project. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:06 PM 13. Most job descriptions include a job title, a job identification section, and a job duties section. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Sources of Job Analysis Information Bloom’s: Remember 6/23/2021 11:16 AM 3/11/2022 3:52 PM

14. In addition to being descriptive, a job title provides status to the employee. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:07 PM 15. The law requires employers to be able to show that the job criteria they use to select employees for a particular position relate specifically to the duties for that job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 16. Job specifications usually cover two areas: (1) the skill required to perform the job, and (2) the physical demands of the position. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:08 PM 17. Organizations need specific job descriptions of jobs with the firm because federal guidelines and court decisions require job requirements to be based on valid job-related criteria. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:09 PM 18. Elan studies and designs equipment and systems that are easy and efficient for employees to use so that their physical well-being is not compromised. Elan works in job design. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:51 PM 19. Because part of Sal's duties involve job analysis, Sal began researching software programs to use in this process. In fact, software programs, more often than not, actually hinder the job analysis process. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:10 PM 20. In order to motivate the team to improve its performance, Alexis plans to enhance their pay and benefits. To do this, Alexis will adopt a job enrichment program. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:10 PM 21. Adding more meaningful tasks to an employee's job in an effort to make it more rewarding is an example of job enrichment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:16 AM 3/11/2022 3:52 PM

22. Because it focuses on employees' capabilities, the competency-based approach to job analysis emphasizes how the work is done rather than just what work is done. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 23. The job characteristics model suggests that a motivated, satisfied, and productive employee is one who (1) shows skill variety; (2) experiences task identity; and (3) demonstrates autonomy. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:11 PM 24. A review of certain positions at TRG Corporation revealed that those positions have a substantial impact on the work of others. According to the job characteristics model, these positions contain a high level of task identity. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:14 PM 25. A review of certain positions at TRG Corporation revealed that those positions require completion of a whole and identifiable piece of work. According to the job characteristics model, these positions contain a high level of task identity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 3/11/2022 4:15 PM DATE MODIFIED: 3/11/2022 4:16 PM 26. In the job characteristics model, task significance refers to the degree to which the job has a substantial impact on the lives or work of other people. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 27. According to the job characteristics model, task identity requires performing a job from beginning to end. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 28. Casey initiated a program to motivate department staff by encouraging them to become innovators and managers of their own work. Casey is using the technique of employee empowerment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:17 PM 29. In order to take an industrial engineering approach to job design within its organization, UniTel creates a job design task force and assigns it to study the work cycles within various functional areas to determine how to reduce the time needed to complete the cycle. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:23 PM Copyright Cengage Learning. Powered by Cognero.

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30. A critical aspect of industrial engineering is the establishment of time standards for a particular work cycle. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 31. Kai is interested in job design and feels that the design of equipment that accommodates human capabilities is more important to business success than just time and efficiency. Ergonomics would be a good field of study for Kai to pursue. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:23 PM 32. The job specifications section of a job description should also include interpersonal skills if a competency-based job analysis approach is used. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Sources of Job Analysis Information Bloom’s: Remember 6/23/2021 11:16 AM 3/11/2022 4:24 PM

33. The concept of employee teams holds that employees, not managers, are in the best position to contribute to work performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:24 PM 34. Employee empowerment refers to a situation in which workers are enthusiastic and immersed in their work to the degree that it improves the performance of their companies. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 35. Organizations can help prevent some of the problems a team experiences by determining how to compensate team members individually and jointly for its achievement. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 36. The major advantage of the compressed workweek is that it makes it easier for organizations to comply with federal laws regarding overtime. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 37. The Fair Labor Standards Act requires the payment of overtime to regular workers who work more than eight hours in a day. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 38. The employees at UniTel have the option to do entirely different jobs on a rotating schedule. The workers who participate in this program are taking advantage of flextime.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 39. Job sharing is one approach to reducing layoffs in difficult economic times. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:26 PM 40. Which of the following is a job analysis approach that utilizes an inventory of the various types of work activities that can constitute any job? a. Functional job analysis b. Critical incident method c. Task inventory analysis d. Position analysis questionnaire system ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Sources of Job Analysis Information Bloom’s: Understand 6/23/2021 11:16 AM 4/1/2022 1:51 PM

41. Identifying which behaviors lead to success and to failure on the job are identified through. a. a functional job analysis. b. the critical incident method. c. a task inventory analysis. d. the position analysis questionnaire system.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:41 PM 42. A job specification is a. a group of related activities and duties. b. a set of different duties and responsibilities performed by one employee. c. a statement of the knowledge, skills, and abilities required of a person to perform a job. d. a statement of the tasks, duties, and responsibilities of a job to be performed.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 43. Which HRM function answers the questions of how work is done, whether rearranging jobs can help the company compete more effectively, and can the nature of the jobs be structured for improved firm performance? a. Recruitment and selection b. Workflow analysis and job design c. Training and development Copyright Cengage Learning. Powered by Cognero.

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d. Performance appraisal and compensation ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:52 PM 44. What does a job description do? a. It groups together the related activities and duties of various jobs. b. It details the different duties and responsibilities performed by one employee. c. It states the knowledge, skills, and abilities required to perform a job. d. It provides the statement of the tasks, duties, and responsibilities of a job.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:52 PM 45. As HR manager, Willow would like to remedy the discrepancies between the knowledge, skills, and abilities of the various jobholders within the organization and the KSAOs required for those jobs. Which of the following approaches would be appropriate for Willow? a. Training b. Discipline c. Cooperation d. Corporate leadership ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

Bloom’s: Apply 6/23/2021 11:16 AM 4/1/2022 1:53 PM

46. Job analysis is called the cornerstone of HRM because a. the information obtained is proactive. b. it is the first job given to new HRM employees. c. the information it collects serves many HRM functions. d. it is required by the law.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 47. When HR managers perform a job analysis, they conduct a. a formal review of an employee’s performance using the critical incident method. b. the ergonomic efforts of job design. c. a process of obtaining information about jobs by determining their duties, tasks, or activities. d. a process of employee empowerment.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 4:58 PM 48. The Americans with Disabilities Act requires that job duties and responsibilities must be a. essential job functions for job success.

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b. adjusted to describe the reasonable accommodations that an employer is willing to provide. c. limited to not more than twenty individual job tasks. d. written by job incumbents most familiar with the job.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 49. Dale and Kayan need to gather job analysis information. They might use which of the following methods? a. Dejobbing b. Applications c. Questionnaires d. Job sharing ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:00 PM 50. Based upon the work of Hackman and Oldham, which of the following are included among the core job dimensions related to psychological states? a. Skill variety and task isolation b. Task identity and task significance c. Employee morale and productivity d. Teamwork and consensus ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:01 PM 51. In which of the following ways should a job analyst approach job information provided by employees? a. Confirm the information with job analysts from other organizations. b. Depend on the most experienced employee for job skill data. c. Collect information from a representative sample of others doing the same job. d. Ask supervisors rather than subordinates for job analysis data.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:03 PM 52. Being given direct and clear information about the effectiveness of personal performance allows Devan to have better work outcomes. This information is also known as a. task identity. b. autonomy. c. feedback. d. task variety.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:04 PM 53. One objective of the critical incident method of job analysis is to Copyright Cengage Learning. Powered by Cognero.

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a. challenge the employees with their false statements. b. provide information for job evaluation based on the critical value of the job. c. prioritize job duties and responsibilities. d. determine which actions were ineffective.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 54. In a fast-moving environment where job analysis must accommodate change, many organizations may adopt which of the following approaches that looks at characteristics of successful performers rather than just standard duties? a. Dynamic job analysis b. Team-based analysis c. Strategic analysis of jobs d. Competency-based analysis ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:06 PM 55. Most job descriptions would not contain a. the job title. b. a job identification section. c. a job duties section. d. a job evaluation section.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:06 PM 56. Joey is considering a new job. Which section of the job description should Joey refer to in order to find out about the location of the job and the reporting relationships involved? a. Job duties section b. Job identification section c. Job title d. Job specification ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:07 PM 57. In what order are the statements in a job description covering job duties or essential job functions usually arranged? a. Alphabetical order b. Numerical order c. Order of importance d. Sequential order ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:53 PM Copyright Cengage Learning. Powered by Cognero.

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58. Terry is thinking about applying for a new job. When reviewing a job description, which of the following should Terry expect to find in the job specifications section? a. The skills required to perform the job b. The location of the job c. The person to whom the jobholder reports d. The date of the job posting ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:08 PM 59. Which of the following would be part of the ―other attributes‖ outlined within KSAOs? a. Education b. Personality c. Innate aptitudes d. Experience related to the job tasks ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:09 PM 60. An organization should perform which of the following as part of its evaluation of the work and whether a team is appropriate before it commits to creating a team? a. Task analysis b. Skill assessment c. Job evaluation d. Process analysis ANSWER: d POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:10 PM 61. When an organization adds more meaningful tasks and duties to make the work more rewarding and satisfying, it is carrying out which of the following? a. Job augmentation b. Job rotation c. Job enlargement d. Job enrichment ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:11 PM 62. To make the job intrinsically motivating so that employees take pride in their work and want to do it well is the goal of job a. enlargement. b. augmentation. c. enrichment. d. rotation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:16 AM 3/11/2022 5:11 PM

63. Keegan conducted a process analysis and determined that the upcoming project is highly complex and requires a lot of interdependence among the staff members working on it. This project would be well-suited for what? a. Working remotely b. A team c. Job rotation d. Workplace expansion ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:12 PM 64. When employees experience job enrichment as motivation to do a good job because the work is interesting, they are experiencing a. intrinsic motivation. b. extrinsic motivation. c. job enlargement. d. ergonomics.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:13 PM 65. According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees? a. Meaningfulness of the work, task significance, and autonomy b. Meaningfulness of the work, responsibility for completion of a whole identifiable piece of work, and task significance Copyright Cengage Learning. Powered by Cognero.

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c. Meaningfulness of the work, responsibility for outcomes, and knowledge of work results d. Meaningfulness of the work, responsibility for outcomes, and fair compensation ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 66. Hackman and Oldham propose that the five characteristics in their job characteristics model lead to which of the following? a. Work group synergy b. Improved work performance c. External motivation d. Greater absenteeism and turnover ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:14 PM 67. An analyst who asks employees what they would do differently if the situation were to occur again is probably using what technique? a. The critical incident method b. The position analysis questionnaire c. The functional job analysis system d. The competency-based approach ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:15 PM 68. Task identity refers to a. the degree to which a job entails a number of different activities, requiring the use of different skills and talents. b. the degree to which a job requires completion of an identifiable piece of work with a visible outcome. c. the degree to which a job has impact on the work of other people. d. the degree to which a job provides independence and discretion to an individual in scheduling the work and determining the procedures to use.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 69. Frustrated by a job Penn feels lacks autonomy, Penn would prefer if the job provided which of the following? a. A variety of different activities, requiring the use of different skills and talents b. The completion of an identifiable piece of work with a visible outcome c. An impact on the work of others d. Independence in scheduling the work and determining the procedures to use ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:15 PM Copyright Cengage Learning. Powered by Cognero.

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70. Clarke is frustrated by a job because of the lack of feedback. According to Clarke, what is missing from this job? a. The ability to perform different activities, requiring the use of different skills and talents b. The completion of an identifiable piece of work with a visible outcome c. Direct and clear information about the effectiveness of job performance d. Independence in scheduling the work and determining the procedures to use ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:16 PM 71. In this naturally occurring phenomenon, employees mold their tasks to fit their individual strengths, passions, and motives better. What empowerment technique is taking place here? a. Job development b. Dejobbing c. Employee engagement d. Job crafting ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:16 PM 72. Jaylen is analyzing the elements in a work cycle that make up a particular job activity and would like to determine the time required to complete each element to see whether any can be modified in a way that will reduce the time needed to complete the full work cycle for that activity. Jaylen is involved in a. job analysis. b. industrial engineering. c. human engineering. d. job design.

ANSWER: b POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:17 PM 73. The process of structuring organizations not around jobs but around projects that are constantly changing is referred to as a. employee engagement. b. dejobbing. c. job crafting. d. ergonomics.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:54 PM 74. The employees at UniTel are enthusiastic and immersed in their work to such an extent that it clearly has improved the performance of the company. This situation is called a. dejobbing. b. job crafting. c. employee engagement. d. employee empowerment.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Apply 6/23/2021 11:16 AM 3/11/2022 3:52 PM

75. Management at UniTel discovered that each production associate was able to produce five units a day. However, when those same people were put into a team in which they worked together and took on different roles, the team was able to produce seven units a day. This team achieved a. autonomy. b. teamwork. c. ergonomics. d. synergy.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 76. In order to understand what tasks are involved in performing the jobs required by the members of Payton’s staff, Payton can use which of the following tools to uncover that information? a. The functional job analysis system b. The position analysis questionnaire c. The competency-based approach d. The critical incident method ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:18 PM 77. When groups of highly trained individuals perform a set of interdependent job tasks within a natural work unit and team members rely on consensus-type decision-making to perform their work duties, solve problems, or deal with internal or external customers, they are most likely part of which type of team?

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a. Cross-functional b. Self-directed c. Project d. Task force ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 1:55 PM 78. .Which of the following activities should a team make a priority at the outset in order to be more effective over time? a. Follow etiquette b. Engage in diversity awareness. c. Undergo conflict resolution training. d. Set ground rules.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:09 PM 79. What would you expect to find when using the critical incident method of job analysis? a. Most incidents are neutral. b. Most incidents are very positive. c. Most incidents are very negative. d. More incidents are positive than negative.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:20 PM 80. Team synergy is heightened when team members engage in behaviors such as support, active listening, consensus decision-making, and a. unanimity. b. prioritizing options. c. conformity. d. disagreements.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 81. Individuals from the marketing, production, and manufacturing departments at UniTel have been assigned to a team in order to accomplish a specific objective. This is an example of a a. self-directed team. b. project team. c. cross-functional team. d. process-improvement team.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:09 PM Copyright Cengage Learning. Powered by Cognero.

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82. Assigned to design a new product, coworkers Jan, Parris, Sidney, and Ming will take on this short-term assignment and disband once they achieve their goal. They are part of a a. self-directed team. b. project team. c. cross-functional team. d. employee rotation unit.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:22 PM 83. Because UniTel received numerous complaints regarding the functionality of one of the elements of a key product with serious ramifications on sales, the company assigned a group of employees to investigate the problem and find a resolution. This group is a(n) a. self-directed team. b. taskforce team. c. cross-functional team. d. employee rotation unit.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:10 PM 84. Which of the following types of work arrangement tends to dramatically reduce a firm’s real estate costs? a. Compressed workweeks b. Working remotely c. Flextime d. Process-improvement teams ANSWER: b POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:24 PM 85. What type of team links geographically dispersed team members via advanced computer and telecommunications technology? a. Content teams b. Whole teams c. Advanced teams d. Virtual teams ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:24 PM 86. Jett has a two-week work schedule. During week one, Jett works from 8 to 5, or nine hours a day. During week two, Jett works Monday through Thursday from 8 to 4:45, or 8.75 hours a day. Jett does not work at all the Friday of week two.

This work schedule is known as a(n) a. compressed workweek. b. enriched workweek. c. flextime arrangement. d. adaptable schedule.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Apply 6/23/2021 11:16 AM 3/11/2022 5:26 PM

87. A single parent of three young children who do not start school until 9:30 in the morning, Sam really wants to be the person to get them out to school. Sam does have a reliable person to be with them in the late afternoon or early evening. In order to accommodate these childcare needs, which nontraditional work option would be most suitable for Sam to pursue? a. Compressed workweek b. Job sharing c. Flextime d. Working remotely ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:27 PM 88. When employees can adjust their daily starting and quitting times, provided they work a certain number of hours per day or week, their work schedule is known as a. a compressed workweek. b. an enriched workweek. c. a flextime arrangement. d. an adaptable schedule.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 89. Flextime schedules are least beneficial to which of the following groups? a. Jobs where workstations must be staffed at all times b. Employees who must commute heavily traveled routes Copyright Cengage Learning. Powered by Cognero.

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c. Employees with young children d. Younger workers ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:28 PM 90. Flextime schedules make which of the following more difficult? a. Scheduling meetings. b. Reducing absenteeism. c. Improving employee job satisfaction. d. Reducing traffic congestion.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:29 PM 91. Employers favor job sharing based on its ability to reduce a. labor costs. b. layoffs. c. training costs. d. employee appraisals.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Employee Teams and Flexible Work Schedules Bloom’s: Remember 6/23/2021 11:16 AM 3/11/2022 5:30 PM

92. Job sharing is especially suited to a. younger workers adept at working remotely. b. people seeking flextime arrangements. c. people who need full-time work to satisfy all of their obligations. d. older workers who wish to phase into retirement.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:11 PM 93. Steph is not ready to retire yet but is starting to think about it. At this stage in life, Steph can afford a reduction in pay and would like to have more time to explore other hobbies and interests while still working at a rewarding job. Which nontraditional work option would be most suitable for Steph to pursue? a. Working remotely b. Flextime c. Job sharing d. Compressed workweek ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:31 PM 94. Virtual teams a. have their problems as well as benefits.

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b. have not been successfully implemented internationally. c. are applied within an organization. d. began with the invention of color TV. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 95. What is the role of job analysis in HRM, and how does it relate to other HRM functions?

ANSWER: Job analysis involves a systematic process of obtaining information about jobs to determine the duties, tasks, and activities involved in the job. This information is useful in a variety of HRM functions including recruitment, selection, training, development, performance appraisal, compensation, and labor relations.

Job analysis permits HR managers to identify job specifications or qualifications required for the job. This information enables recruiters to target sources that are most likely to generate qualified candidates. It also allows HR managers to design appropriate selection programs.

Information provided by job analysis may identify discrepancies between the knowledge, skills, and abilities of the jobholder and the requirements contained in the specifications for the job. This can provide clues about training and development needs.

Job analysis reveals the requirements of a job and can serve as a basis for developing criteria to be used in performance evaluation and determining the relative worth of a job.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is a Job Analysis and How Does It Affect Human Resources Management?

KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 96. Compare and contrast two approaches to job analysis: (1) the position analysis questionnaire (PAQ); and (2) the critical incident technique (CIT).

ANSWER: PAQ is a worker-oriented approach. The questionnaire covers approximately 300 tasks and asks the analyst to indicate the degree to which each task is involved in performing a Copyright Cengage Learning. Powered by Cognero.

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particular job.

CIT seeks to identify critical job tasks that lead to job success. These data are collected through interviews with employees and supervisors or through self-report statements written by job incumbents. After data are collected, the job analyst will analyze the data to pinpoint important behaviors for a job analysis.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 97. Identify and explain the various sections of a job description.

ANSWER: Although there is no standard format for job descriptions, they most often contain the following elements:  





Job Title: The job title identifies the job and gives some indication of the duties entailed in the job. It is also of psychological value to the employee, providing status and "worth."

Job Identification Section: This section includes the department in which the job is organizationally connected, to whom the jobholder reports, and the date of the last revision. It may also contain a payroll code or other relevant information having to do with where the job fits within the organization.

Tasks, Duties, and Responsibilities Section: This section arranges statements of job duties, typically in their order of importance. Statements indicate the responsibilities and results expected from the duties. The section may only contain duties and responsibilities essential to performance of the job.

Job Specifications Section: This section contains the personal qualifications an individual must possess to perform the job, including education or experience, special training, personal traits, etc. It also describes the physical demands of the job, such as walking, standing, and lifting, and the condition of the physical work environment, such as hazards encountered or unusual climactic exposure.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Sources of Job Analysis Information KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:16 AM 3/11/2022 5:32 PM

98. Given the increase in employees working remotely, what keys for successful remote working should organizations keep in mind?

ANSWER: Many employees prefer working remotely, and organizations are seeing increased productivity along with higher levels of employee satisfaction and reduced employee stress levels.

Keys for companies to keep in mind for successful remote working include the following:     

Determine which jobs are suitable for remote work.

Establish formalized guidelines for remote work.

Identify the needed resources, especially technology and associated equipment as well as technical support.

Keep everyone informed so workers do not feel isolated.

Recognize when remote working is not effective.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:34 PM 99. Discuss the three psychological states that lead to intrinsically motivated employees and the job characteristics that produce them.

ANSWER: The job characteristics model proposes that three psychological states, 1) meaningfulness of work, 2) responsibility for work outcomes, and 3) knowledge of results, result in improved performance and motivation of workers. The five characteristics that produce these states are:     

POINTS: DIFFICULTY:

Skill variety: the degree to which a job entails a variety of activities and the use of different skills or talents by the jobholder.

Task identity: the degree to which a job requires the completion of a whole, identifiable piece of work.

Task significance: the degree to which a job has an impact on the lives or work of other people.

Autonomy: the degree to which a job provides freedom, independence, and discretion to the jobholder in scheduling and completing the work.

Feedback: the degree to which a jobholder is given clear information about the effectiveness of his or her performance.

1 Moderate

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Design KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:52 PM 100. What are the different types of work schedules firms are offering their employees? Give an advantage and a disadvantage to each.

ANSWER: When traditional work arrangements no longer fit the goals of the organization, a number of flexible work arrangements are available: 







Flextime, or flexible working hours, gives employees the option of choosing daily starting and quitting times, provided they work a certain number of hours per day or week. One advantage is reduced tardiness. A disadvantage is the difficulty in scheduling meetings.

A compressed workweek is one in which the number of days in the workweek is shortened by lengthening the number of hours worked per day. An advantage to employees is less time spent commuting. A disadvantage is that long workdays can be stressful and exhausting.

Job sharing is an arrangement whereby two part-time employees do a job normally held by one full-time employee. An advantage is that it helps older workers phase into retirement. A disadvantage is that it does not provide an individual with fulltime employment.

Working remotely, or telecommuting, is the use of smartphones, tablets, personal computers, and other communications technology to do work traditionally done in the workplace. An advantage is the ability for people in different locations to work together. A disadvantage is that collaboration and communication may suffer.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.4-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Teams and Flexible Work Schedules KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 5:35 PM

Chapter 5 Expanding the Talent Pool: Recruitment and Careers Copyright Cengage Learning. Powered by Cognero.

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True / False 1. Most U.S. clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/13/2022 12:33 PM 2. Organizations need to continuously examine the effectiveness of their recruiting strategies. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:24 AM 3. One reason that employers are hesitant to hire applicants who come to them through an employee referral is that they tend to quit more quickly. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:16 AM 3/11/2022 3:53 PM

4. An organization’s recruitment success is correlated with the accuracy and completeness of information provided in its job advertisement. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:25 AM 5. Often, applicants respond to an advertisement even if they don't meet the job requirements. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 6. TruTech needs to hire a number of people for entry-level positions. Because of the nature of the positions, they are looking for applicants with formal training in the field rather than a lot of work experience. Educational institutions would probably be a good source of suitable applicants. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: External and Internal Recruiting Methods Bloom's: Apply 6/23/2021 11:16 AM 3/11/2022 3:53 PM

7. For companies looking to fill technical and managerial positions, community colleges are generally their primary source of recruitment. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:25 AM 8. Labor unions can be a recruiting source for some professional job openings. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 9. Both temporary help agencies and employee leasing companies supply workers to contracting companies for limited periods. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic A-Head: External and Internal Recruiting Methods Bloom's: Remember 6/23/2021 11:16 AM 3/15/2022 9:26 AM

10. Professional employer organizations lease employees to firms and perform all the HR duties including hiring, payroll, performance appraisal, and benefits administration. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 11. TruTech received 200 résumés from Acme Employment Agency. Of those, 36 applicants were invited for an onsite interview. The yield ratio for Acme is 18 percent. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 12. Yield ratios should be calculated for each recruiting source. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 13. Effectiveness of recruiters is often a major reason applicants select one organization over another. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:26 AM 14. A realistic job preview informs applicants about all aspects of the job, including both its desirable and its undesirable facets. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 15. Employers who downplay the negative aspects of a job to prospective employees tend to have lower turnover rates. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:27 AM 16. Firms sometimes attempt to gain secrets from a competitor by hiring away its employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:27 AM 17. In rapidly changing industries, internal labor markets are the best sources for organizations to fill vacant positions. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:27 AM 18. Last year, Sky Services offered jobs to 30 applicants. Of them, 27 accepted the offers. Sky Services’ acceptance rate last year was 90 percent. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:13 PM 19. It is important for a firm to keep track of its yield ratio, because if it is low, the firm may need to determine what it is doing wrong and get outside help to improve its recruiting. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:29 AM 20. Skill inventories are an important tool for succession planning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 21. A research study found that managers often show a tendency to overvalue unfamiliar candidates and undervalue known ones, which means they are likely to hire external candidates rather than promote their current employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:29 AM 22. Trade schools can be a good source of applicants for entry-level positions within organizations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:29 AM 23. Individual employees are responsible for initiating their own career planning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 24. As part of analyzing recruitment statistics at Sky Services, Jayme needs to calculate the average recruiting cost for each new hire last year. Jayme can find this number by dividing the total recruiting costs by the number of people hired. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:30 AM 25. Mentoring is an important indicator of management support in career development. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 26. Kellen, a recruiter at Sky Services, is looking for a way to electronically post job openings, screen and contact applicants, and even track the sources of applicants. An effective way for Kellen to accomplish these tasks is through an application tracking system (ATS). a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:31 AM 27. Lines of advancement within an organization are commonly referred to as career plateaus. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:31 AM 28. Virtual Corporation has a policy to ignore all unsolicited applications. This is probably an effective policy, since research indicates that jobseekers who contact potential employers on their own initiative tend to be poor employees. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:32 AM 29. Edge Resources has found that its most common recruiting tool does attract a lot of applicants. However, most of them end up coming from a limited regional area, and the majority are unqualified for the open positions. It is likely that the recruiting tool Edge Resources has been relying on is the job fair. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:32 AM 30. Relocation services at an organization can assist a terminated employee in finding a job elsewhere. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:32 AM 31. Paz, a successful engineer at TechServ, recently took a job as a manager. While Paz appreciates the raise in pay, and the company was glad for the opportunity to reward Paz’s performance, it is quite likely that TechServ promoted Paz out of something Paz was good at doing and into a position for which Paz may not be well suited. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:33 AM 32. Sloan is not looking for a new job but could be persuaded to take one if the right opportunity came along. Sloan would be considered a passive jobseeker. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:34 AM 33. Top management at Sky Services is concerned that the firm is not making enough of an effort to develop its internal talent pool. One appropriate way to talk to employees about their career interests and goals would be to make career Copyright Cengage Learning. Powered by Cognero.

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counseling part of the annual performance appraisal. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:34 AM 34. Some organizations use fast-track programs as a way to retain young managers with high potential. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:35 AM 35. After working at TechServ for a number of years, Piper took a job with a bigger firm in a related field. After five years at the second firm, Piper was then hired back by TechServ. This is a situation of nepotism. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:35 AM Copyright Cengage Learning. Powered by Cognero.

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36. Jordan, a senior production associate at Virtual Corporation, likes to give advice and encouragement to the junior associates to help guide them along their career paths. Because this is not a formal arrangement, Jordan would not be considered a mentor. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:35 AM 37. The glass ceiling represents practical barriers to entry-level employment for women and minorities. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 38. The Department of Labor conducts glass ceiling audits to identify practices that hinder the upward mobility of women and members of underrepresented groups. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM Copyright Cengage Learning. Powered by Cognero.

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39. Firms that perform internal glass ceiling audits are in a better position to tap the potential of a diversified workforce. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:36 AM 40. Adopting family-friendly policies has failed to translate into greater employee retention of women for most organizations. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:37 AM 41. Over the last few years, TruTech has hired a lot more women, including a few who are single mothers. They are finding now that a number of these women are struggling to balance their careers with their families. TruTech could help accommodate their family needs by offering job sharing, flextime, extended leave, or alternative career paths. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:16 AM 4/1/2022 2:13 PM

42. Internship programs may be one way to help members of underrepresented groups prepare for careers in management when still in college. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:37 AM 43. With the onset of the COVID-19 pandemic, the percentage of older workers who are retired increased noticeably. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:38 AM 44. After Aidan left Sky Services to work for another firm, Aidan’s former boss kept in touch. When a new management position opened up at Sky Services, Aidan's former boss persuaded Aidan to return to the firm. Aidan would be considered a boomerang employee. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic A-Head: Developing a Diverse and Inclusive Talent Pool Bloom's: Apply 6/23/2021 11:16 AM 3/15/2022 9:38 AM

45. For the past decade, more women than men have earned their bachelor’s degree. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:39 AM Multiple Choice 46. When organizations hire workers into entry-level jobs and fill higher-level jobs from within, those organizations are using a. internal labor markets. b. external labor markets. c. global sourcing markets. d. outsourcing markets.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:40 AM 47. Many manufacturers have relocated to the South because a. lower-cost labor is plentiful there and unions are less prevalent. b. there are many high-tech companies in the North. c. the top computer science schools in the nation are located there. d. there is an abundance of surplus labor.

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ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Business Strategies and Their Link to Strategic Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 48. Use of the Internet for recruiting is a. popular with job seekers but not recruiters. b. popular with recruiters but not job seekers. c. cheaper and easier but less effective than other methods. d. the most commonly used search tactic by job seekers and recruiters.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:14 PM 49. Internal recruiting is accomplished through which of the following methods? a. Independent contractors b. Executive search firms c. Job fairs d. Skill inventories ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:41 AM Copyright Cengage Learning. Powered by Cognero.

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50. The dangers and drawbacks of workforce homogenization is most likely to result from which of the following recruitment methods? a. Educational institutions b. Newspaper ads c. Employee referrals d. Job postings ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:42 AM 51. Instead of helping job seekers find the right job, which of the following entities concentrates on helping employers find the right person for a job? a. Public employment agencies b. Labor unions c. Private employment agencies d. Executive search firms ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:42 AM 52. Virtual Corporation wants to strengthen its on-campus recruiting relationships. Which of the following steps should it consider pursuing? a. Provide guest speakers for classes. b. Invite students to job fairs in ―vacation‖ locations. c. Increase entry-level pay packages. d. Make Ivy League schools a priority.

ANSWER: a POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:14 PM 53. Specializing in providing services for a specific occupational area is the recruiting method most commonly used by which of the following entities? a. Social networking firms b. Job fair organizers c. Private employment agencies d. Independent contractors ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:46 AM 54. Wren works at TechServ. When a departmental position opened up, Wren suggested Shannon, who is a member of several clubs to which Wren belongs. They have a lot in common, and Wren thinks Shannon would be easy to work with.

This is an illustration of which stage of the ASA model of workforce homogenization? a. Attraction b. Appraisal c. Attrition d. Selection ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:46 AM Copyright Cengage Learning. Powered by Cognero.

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55. Unlike temporary help agencies, employee leasing companies a. place employees with subscribers on a permanent basis. b. require subscribers to pay for benefits. c. prevent subscribers from laying off employees. d. allow subscribers to lower their employee requirements.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:14 PM 56. When Joce interviewed for a position at TruTech, the interviewer described the downsides to the job, including the need to work long hours on occasion and the stress that sometimes accompanies tight deadlines. The interviewer was using a. honesty recruiting. b. a realistic job preview. c. balance recruiting. d. a negative or positive job assessment.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:47 AM 57. Why would a company want to provide job applicants with a balanced, honest, and realistic portrayal of a job position? a. To discourage candidates b. To increase recruitment costs c. To prevent negative postings on social media d. To reduce turnover ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 58. Individuals who are not looking for jobs but could be persuaded to take new ones given the right opportunity are also known as a. passive jobseekers. b. transient employees. c. global workers. d. expendable laborers.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:47 AM 59. According to a study by the Kessler Foundation and National Organization on Disability (NOD), how many adults with disabilities go online? a. Half b. One third c. One fourth d. One tenth ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:48 AM 60. Most job positions are filled by which of these methods? a. Advertising Copyright Cengage Learning. Powered by Cognero.

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b. The Internet c. Word-of-mouth recommendation d. Text messaging ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:48 AM 61. According to the ASA model, workforce homogenization can occur when employees who do not fit in leave. In which stage does this occur? a. Attraction b. Appraisal c. Selection d. Attrition ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:49 AM 62. The practice of hiring relatives is known as a. family-based hiring. b. inverted familial diversification. c. re-recruiting. d. nepotism.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: External and Internal Recruiting Methods Bloom's: Remember 6/23/2021 11:16 AM 3/11/2022 3:53 PM

63. Fees charged by search firms generally fall within this range of the annual salary for the position to be filled. a. 5 to 20 percent b. 25 to 40 percent c. 45 to 60 percent d. 75 to 100 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:50 AM 64. By keeping track of and maintaining relationships with former employees to see if they would be willing to return to the firm, organizations are engaging in a. nepotism. b. re-recruiting. c. realistic job preview. d. recruiting outsourcing.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:50 AM 65. TruTech needs to fill a number of technical positions and needs candidates who have certain specialized training.

Which of the following would likely be a good source for suitable applicants? a. Community colleges b. High schools c. Employment agencies d. Community organizations Copyright Cengage Learning. Powered by Cognero.

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ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 66. How many of the states in the United States maintain an employment agency that administers its unemployment insurance program? a. A few b. About half c. The majority d. All states ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:15 PM 67. In order to effectively identify career opportunities and requirements within an organization, the firm should assess and weigh the knowledge and skills that each of its jobs requires by using a a. competency analysis. b. job development assessment. c. skills inventory. d. human capital map.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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68. The lines of advancement for an individual within an organization are known as a. career paths. b. job shadows. c. skills inventories. d. career plateaus.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 69. The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as a. job enlargement. b. a transfer. c. a promotion. d. job rotation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 70. Allyn was recently placed in a different job within the firm. If the new duties, responsibilities, status, and remuneration are approximately equal to those of the previous job, Allyn just went through a. a promotion. b. a transfer. c. relocation. d. job rotation.

ANSWER: b POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:52 AM 71. Outplacement services are a. useful in attracting individuals to a career. b. designed to help terminated employees find a job elsewhere. c. rarely provided to executive employees. d. offered to employees who are constantly transferred to different locations.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 72. An employee who works to improve personal productivity and mentors other employees is in which state of career development? a. Midcareer b. Early career c. Organizational entry d. Career re-entry ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:16 PM 73. At this point in her career, Mel is focused on soliciting job offers and selecting an appropriate job. Which career stage Copyright Cengage Learning. Powered by Cognero.

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is Mel in? a. Preparation for work b. Organizational entry c. Early career d. Job seeking ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:53 AM 74. A career plateau is a situation in which a. economic conditions remove lateral transfer opportunities for employees. b. either organizational or personal reasons reduce the probability of moving up the career ladder. c. employees are given opportunities for lateral growth where advancement does not exist. d. employees observe their own work environment to better understand what they do.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:54 AM 75. Within the context of career counseling, why would an employee undertake a self-assessment? a. To fulfill EEOC requirements for the company b. To increase employee awareness of personal career attitudes and values c. To qualify for promotion within the organization d. To justify increases in compensation to management ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 Copyright Cengage Learning. Powered by Cognero.

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76. A program that provides for a relatively rapid progression through a number of managerial positions is known as a a. management development program. b. fast-track program. c. career advancement program. d. fast-mentor program.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 77. Executives who coach, advise, and encourage individuals of a lesser rank are referred to as a. executive coaches. b. mentors. c. HR recruiters. d. leaders.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 78. TechServ recently started a program in which younger employees are paired up with older employees to teach the older employees about new technology and social media trends. This program is known as a. re-recruiting. b. 360-degree mentoring. c. reverse mentoring. d. boomerang mentoring.

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ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:56 AM 79. The informal network of interpersonal relationships among senior members of an organization in which they pass along career tips to selected junior members, often excluding members of protected classes, is sometimes referred to as a. a mentoring network. b. the women's network. c. the juniors network. d. the good old boys' network.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:56 AM 80. If 100 resumes were obtained from an employment agency and 19 of the applicants submitting those resumes were invited for an onsite interview, the yield ratio for that agency would be a. 100 percent. b. 81 percent. c. 38 percent. d. 19 percent.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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81. A woman or other member of a protected class who, on paper, is highly qualified for executive positions but is repeatedly passed up for promotion has encountered what is commonly called a. labor barriers. b. the glass ceiling. c. the shadowing process. d. a career plateau.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:57 AM 82. Rio attends university and is part of a program that offers students an opportunity to learn the job and gain hands-on experience while they are still in college. This type of program is known as a(n) a. outplacement program. b. internship program. c. mentorship program. d. career management program.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 9:58 AM 83. Yuri needs to fill an open departmental position. In what situation should Yuri use the nine-box grid? a. If the goal is to avoid a glass ceiling audit b. If the goal is to promote from within c. If the goal is to recruit members of underrepresented groups d. If the position to be filled is entry-level ANSWER: b POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:17 PM 84. When a person has learned a job too well and is bored with day-to-day activities, which of these situations has occurred? a. A life plateau b. A content plateau c. A structural plateau d. A sabbatical plateau ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:00 AM 85. In order to promote from within to fill a departmental vacancy, Rian wants to identify an employee whose actual performance is exemplary and who also exhibits the characteristics that show strong potential and indicate that this position would be a good fit. What tool should Rian use? a. Glass ceiling audit b. Replacement chart c. Nine-box grid d. Interest inventory ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:01 AM Copyright Cengage Learning. Powered by Cognero.

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86. Which of the following plateaus marks the end of promotions? a. Content b. Structural c. Life d. Sabbatical ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:02 AM 87. One reason that some organizations prefer to hire older workers is that a. they have proven employment experience. b. they learn faster. c. they are more willing to relocate. d. they do not require medical benefits.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 88. Retirees often return to their old employers because a. they cannot afford their retirement lifestyle. b. the Age Discrimination Act has eliminated mandatory retirement ages. c. the employers request them to come back. d. they have knowledge of their employers' needs despite the negative effect on their work groups.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 89. Couples that pursue their individual careers and actively support each other's career development are known as a. dual-working couples. b. modern-day couples. c. corporate couples. d. dual-career couples.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 90. Among two candidates being considered for an open position, both are evenly matched in terms of their qualifications.

Why might Evren, the manager, be leaning towards Murphy, who is a veteran? a. Veterans typically have a good work ethic and make good decisions. b. Veterans typically do not struggle with career-life balance issues. c. Veterans are more likely to stay with a firm than to job hop. d. Veterans tend to have accumulated a lot of knowledge relevant to the job.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:02 AM 91. Lane is a rising star at Virtual Corporation. However, as part of a dual-career couple, Lane may find it difficult to accept promotions that require a. mentoring. b. relocation.

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c. using social media. d. advanced technology skills.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:03 AM 92. In what type of organizational structures do individuals seeking career advancement need to consider lateral moves rather than just promotions? a. Taller b. Flatter c. Simpler d. Organic ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:03 AM 93. A highly effective method of mobile recruiting is through a. nepotism. b. employee rolls. c. unsolicited resumes. d. text messaging.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:16 AM 3/15/2022 10:04 AM

Essay 94. What can managers do to improve the effectiveness of external recruitment?

ANSWER: There are several things that managers can do to maximize the probability of successful external recruiting. First, managers may calculate yield ratios to help indicate which recruitment sources are most effective in producing qualified job candidates. Second, the cost of various recruiting procedures can be computed using a fairly simple set of calculations.

Third, managers can take steps to ensure that their recruiters have a good understanding of the knowledge, skills, abilities, experiences, and other characteristics required for a job. In addition, it is important to remember that recruiters have an influence on an applicant's job decision. Because recruiters can often enhance the perceived attractiveness of a job and an organization, they are often a main reason why applicants select one organization over another. Another way by which organizations may be able to increase the effectiveness of their recruitment efforts is by providing job applicants with a realistic job preview (RJP). An RJP informs applicants about all aspects of the job, including both its desirable and undesirable facets.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 95. Compare and contrast the advantages of internal and external sources of recruitment.

ANSWER: External sources of recruitment provide applicants who often bring new and innovative ideas to the workplace.

They are less likely to think in the same manner as the current employees. Also, external candidates can be used to provide the knowledge, skills, and abilities that are lacking in the current workforce.

The use of internal sources of recruitment provides motivation and enhances the morale of the current workforce by linking performance to rewards. Applicants hired by internal sources of recruitment are well known to the management and require less training than applicants employed by external sources of recruitment.

External sources of recruitment include: • Advertisements • Internet • Employee referrals • Labor unions • Professional employer organizations • Executive search firms • Educational institutions • Professional organizations Copyright Cengage Learning. Powered by Cognero.

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• Public employment agencies • Private employment agencies Internal sources of recruitment include job posting and bidding.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: A-Head: Improving the Effectiveness of Recruiting KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 96. Describe the first two stages of career development, and briefly describe what stages three through five have in common.

ANSWER: The first stage—preparation for work—encompasses the period prior to entering an organization, often extending until age 25. It is a period in which individuals must acquire the knowledge, skills, and abilities they will need to compete in the marketplace. Careful planning based on sound information should be the focus.

The second stage—organizational entry—is devoted to soliciting job offers and selecting an appropriate job. It is typically from ages 18 to 25. During this period one may also be involved in preparing for work.

The next three stages—early career, midcareer, and late career—entail fitting into a chosen occupation and organization, modifying goals, making choices, remaining productive, and finally, preparing for retirement.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:22 PM 97. How has the reliance on mobile phones in modern society changed the face of recruiting, even more so than just the use of social networking on the Internet?

ANSWER: Mobile recruiting is the process of recruiting candidates via their mobile devices. People around the world are glued to their mobile phones. For this reason, whatever social networking or Internet platform an organization uses should have a mobile application tied to it that people can use to search for jobs and apply for them.

Recruiters are also using text messages, sometimes to announce job openings and to communicate information about interview schedules and speed up the recruitment process.

Text messages work well because they are inexpensive, easy to send, and fast. Plus, because most people have their mobile devices on all of the time, they get the messages immediately Copyright Cengage Learning. Powered by Cognero.

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instead of having to launch applications on their phones to get to a site such as Facebook or LinkedIn. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: External and Internal Recruiting Methods KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 98. Describe some of the guidelines an employee can use when seeking a mentor?

ANSWER: Under a good mentor, learning focuses on goals, opportunities, expectations, standards, and assistance in fulfilling one's potential. In order to form an effective mentoring relationship, an employee seeking a mentor should follow the following general guidelines: 1. Research the person's background—The more you know about the potential mentor, the easier it is to approach that person and establish a relationship that will work for both of you.

2. Make contact with the person—Get involved with your mentor in a business setting or have a mutual friend or acquaintance introduce you.

3. Request help on a particular matter—Let the mentor know of your professional admiration and ask for help in that arena. Keep your request simple and specific.

4. Consider what you can offer in exchange—Mentoring is a two-way street. If you can do something for your potential mentor, then by all means, tell that person.

5. Arrange a meeting—Once your specific request has been accepted, you are ready to meet with your potential mentor. Set goals, identify your desired outcomes, and prepare a list of questions. Do not go to this meeting cold. Listen attentively. Then, ask your questions and request specific suggestions.

6. Follow up—After the meeting, try some of your potential mentor's suggestions and share the results. Express appreciation by identifying something in particular that was significant to you.

7. Ask to meet on an ongoing basis—After your potential mentor has had the chance to meet and interact with you as well as see the value of what the mentor can provide, you are in a good position to request an ongoing relationship. Suggest that you meet with the mentor regularly or ask permission to get help on an ad hoc basis.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Career Management: Developing Talent over Time KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:05 AM Copyright Cengage Learning. Powered by Cognero.

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99. Career development programs often contain segments designed to further the advancement of special groups within an organization. Briefly discuss some of the ways employers can facilitate the career development of women.

ANSWER: Eliminating barriers to advancement is critical. Women in management have been handicapped by not being part of the so-called good old boys' network. They have also typically lacked role models to serve as mentors. To combat this difficulty, women in several organizations have developed their own networks devoted to fostering women's career development.

In addition, women are trained to move into management positions. Many employers offer special training to women who are on a management career path. Opportunities are also available for women to participate in seminars and workshops.

One of the major problems women face is having both a managerial career and a family. In recent years, many employers have inaugurated programs that are mutually advantageous to the career-oriented women and the employer. These programs, which include alternate career paths, extended leave, flextime, job sharing, and telecommuting, provide new ways to balance career and family.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic TOPICS: A-Head: Developing a Diverse and Inclusive Talent Pool KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:53 PM 100. What is the status of employment opportunities for members of protected groups since the passage of the Civil Rights Act of 1964? Beyond additional legislation, what can be done to improve their situation?

ANSWER: Since the passage of the Civil Rights Act of 1964, many members of protected groups have substantially improved their economic well-being. However, for many others, employment opportunities still remain limited because of educational and societal disadvantages. The unemployment rates for youth in underrepresented groups are particularly high.

This can be improved through online job boards aimed at these jobseekers and companies that want to hire them. Facebook and LinkedIn have functions that recruiters can use to create targeted advertising campaigns designed to reach diverse groups. Community action agencies, civil rights organizations, and church groups within communities can help recruiters reach inner-city residents. Internships are another way in which organizations are building relationships with prospective minority employees.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.5-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Developing a Diverse and Inclusive Talent Pool Bloom's: Evaluate 6/23/2021 11:16 AM 3/15/2022 10:06 AM

Chapter 6 Employee Selection True / False 1. While the overall selection process is the responsibility of the HR department, managers or supervisors often make the final decision about hiring personnel into their unit. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:16 AM 2. The number of steps in the selection process and their sequence will vary, not only with the organization, but also with the type and level of jobs to be filled. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 3. A test that gives comparable scores when it is administered to the same individual a few days apart is unreliable. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 4. A review of OpTech's hiring practices indicated that it has a selection ratio of 0.05. This level of selectivity indicates that only the most promising applicants are hired. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:17 AM 5. Reliability refers to the extent to which two methods yield similar results or are consistent with one another. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM Copyright Cengage Learning. Powered by Cognero.

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6. A review of OpTech's selection procedures revealed that these procedures have yielded comparable data over a period of time. According to this review, the procedures used by OpTech would be considered valid. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:17 AM 7. Validity refers to the degree to which selection procedure predicts how well a person performs on the job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 8. Criterion-related validity is the extent to which a selection tool yields consistent results over time. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:16 AM 3/15/2022 10:18 AM

9. In order to determine the validity of its tests, OpTech tests applicants and then obtains criterion data after they have been hired and on the job for some indefinite period. OpTech is validating its tests through concurrent validity. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:25 PM 10. In order to establish concurrent validity of selection tests, OpTech has employees take an aptitude test the week after their performance appraisal is completed by their supervisors. The test scores are then compared to the ratings. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:19 AM 11. A firm established the concurrent validity of a selection test by obtaining data from current employees. Now, any candidates for the position should be required to score at the same level on that test in order to be hired. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 12. A validity coefficient of 0.00 indicates a significant relationship between the predictor and criterion data. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:19 AM 13. According to the job board CareerBuilder, fewer people lie on application forms relative to their resumes. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 14. Greater content validity is associated with selection instruments with content that is highly similar to actual work samples or behaviors. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:20 AM 15. Asking an accountant applicant to solve accounting problems similar to those encountered on the job is an example of construct validity. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 16. OpTech uses selection tools that measure such characteristics as the intelligence and anxiety levels of applicants.

These tools would be said to have construct validity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:21 AM Copyright Cengage Learning. Powered by Cognero.

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17. Most organizations require resumes from applicants because they provide a fairly quick and systematic means of obtaining a variety of information about the applicant. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:21 AM 18. On application forms, questions about arrests are not permissible. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 19. OpTech is a national firm, with offices in several states. It can effectively streamline its hiring procedures by developing an application form that can be used nationally. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening Copyright Cengage Learning. Powered by Cognero.

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20. A review of OpTech's hiring practices indicates that it has a selection ratio of 0.95. This level of selectivity indicates that only the most promising applicants are hired. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:25 PM 21. A review of OpTech's hiring practices indicated that it has a selection ratio of 0.95. At this level of selectivity, it is likely that the managers experience desperation bias. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:22 AM 22. To protect themselves from hiring potentially bad employees, organizations are encouraged to ask job applicants about past arrests on biographical information blanks. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 23. Leslie typically conducts highly structured interviews with candidates, which means that Leslie determines the course that the interview will follow as each question is asked. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:23 AM 24. OpTech uses nondirective interviews to gain information about job applicants. The firm has been sued by job applicants who were weeded out during the interview process. OpTech may want to start using structured interviews, which are less likely to be attacked in court. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:24 AM 25. A behavioral description interview focuses on hypothetical situations. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 26. Organizations find that candidates’ former coworkers are in the best position to report on the candidates’ work habits and performance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:24 AM 27. Sunan had to take a multiple-part test as part of the application process for a position at OpTech. Despite exceptional scores in three areas, Sunan did not achieve a passing score in two of the sections, and was therefore not considered for the position. This indicates that OpTech uses a multiple cutoff selection model. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Technology STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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28. An interviewer who needs to find out if a candidate is physically capable of performing the job may not ask the date or results of the candidate’s last physical, but may ask if the candidate would be willing to take a physical exam. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:25 AM 29. Sequential interviews are common. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:25 AM 30. The hiring managers at OpTech prefer to conduct automated interviews because they allow them to ask follow-up questions immediately. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 Copyright Cengage Learning. Powered by Cognero.

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31. Legally, companies can require medical examinations be administered to an applicant only after a conditional employment offer has been made. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:26 AM 32. The Americans with Disabilities Act severely limits the types of medical inquiries and examinations that employers may use. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 33. It is inappropriate for an interviewer to ask men if they are married or have children. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 34. OpTech needs to administer a battery of tests to applicants to determine their suitability. In order to properly score those tests, OpTech administered them to current employees in order to create a benchmark against which to compare the candidates' scores. This is an example of cross-validation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:27 AM 35. While aptitude is important, a hiring manager is equally interested in candidates' agreeableness, extroversion, and openness to experience. The hiring manager can collect this information by having candidates take personality tests. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:28 AM Copyright Cengage Learning. Powered by Cognero.

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36. Agreeableness refers to the degree to which someone is insightful, creative, artistic, and curious. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:28 AM 37. Personality tests can inadvertently discriminate against individuals who would otherwise perform effectively. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 38. Physical ability tests tend to predict performance, accidents, and injuries. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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39. A work sample test that includes major job functions and predicts job success has content validity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:29 AM 40. Employment interviews can serve as a public relations tool for employers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 41. Interviewers who use a nondirective interview format may ask the question "Tell me more about your experiences on your last job." a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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42. Data obtained from nondirective interviews are relatively easy to validate. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employment Interviews KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:56 AM 43. Situational interviews ask the applicants how they would respond, while behavioral description interviews ask the applicants how they did respond. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 44. Behavioral description interviews appear to be more effective than situational interviews, especially for higher-level positions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 45. Senior management at OpTech feels that its interview process takes much too long and does not result in consistent information about the candidates needed to make good hiring decisions. HRM specialists at OpTech may recommend that the firm begin using panel interviews as a way to correct these problems. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:56 AM 46. Video interviews have the advantages of convenience and cost effectiveness. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 47. Federal law requires comprehensive background checks for all child care providers and prohibits convicted felons from engaging in financial and security-oriented transactions.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 48. It is much easier to measure what individuals will do than what they can do. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:57 AM 49. When evaluators use the clinical approach to selection, they are likely to assign different weights to an applicant's strengths and weaknesses. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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50. The statistical approach to decision making is more objective than the clinical approach. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:58 AM 51. OpTech requires applicants to achieve some minimum level of proficiency on all selection dimensions in order to be hired. OpTech uses a compensatory selection model. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 10:59 AM 52. OpTech uses a selection strategy in which the applicants take a series of tests. Only the applicants with the highest scores on a test go on to the next stage. OpTech uses a multiple hurdle selection decision model. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 Copyright Cengage Learning. Powered by Cognero.

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53. The selection ratio is the ratio of the number of applicants to be selected to the total number of applicants. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM Multiple Choice 54. The type of information obtained from an applicant should be based on a. job specifications. b. the biographical data set. c. manning tables. d. the HR manager's preferences.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 55. Which of the following steps is most likely to happen first in the selection process? a. Reference check b. Submission of resume Copyright Cengage Learning. Powered by Cognero.

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c. Interviews d. Background checks ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:00 AM 56. Applicants whose KSAOs are well matched to the jobs they are hired for are said to have which of the following? a. False negative b. Excellent references c. Good person—job fit d. Interrater reliability ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:26 PM 57. A majority of employers research candidates using the Internet. Why might this practice be problematic? a. It is too easy to verify collected information. b. There is no way to ensure that each candidate profile is reviewed in the same way by multiple people. c. It may inadvertently lead to discrimination against members of protected classes. d. Job-related information found online is seldom accurate.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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58. The difference between the situational interview and the behavioral description interview is that a. there is no difference; the terms are synonymous. b. the situational interview is for technical positions, while the behavioral description interview applies to upperlevel management positions. c. the situational interview is hypothetical, while the behavioral description interview is based upon actual experience. d. the behavioral description interview is hypothetical, while the situational interview is based upon actual experience.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:18 AM 59. During the selection procedure, an applicant may be rejected a. after the preliminary interview. b. after completing the application blank. c. after selection test results are received. d. at any step in the procedure.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 60. Regardless of the selection methods used, it is essential that the selection procedure be Copyright Cengage Learning. Powered by Cognero.

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a. lengthy and thorough. b. quick and efficient. c. reliable and valid. d. a positive experience for applicants.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 61. The degree to which selection procedures yield consistent data when repeated is known as a. integrity. b. reliability. c. validity. d. conformity.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:19 AM 62. OpTech uses both interviews and a battery of tests when screening job candidates. If the results of the tests and the interviews both indicate that a candidate should be hired or rejected, the selection procedure can be described as a. having predictive validity. b. being reliable. c. being redundant. d. having content validity.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:27 AM 63. What does the Uniform Guidelines provide to employers? a. It establishes hiring criterion for various job positions within a given organization b. It recognizes various approaches to validating employment tests. c. It provides benchmarks against which to evaluate applicant performance on tests. d. It articulates legal and illegal aspects of the selection procedure.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:29 AM 64. The degree to which a test or selection procedure accurately measures a person’s ability is termed a. evidence. b. accuracy. c. reliability. d. validity.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM

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65. Giving applicants a clerical aptitude test and then tracking their performance six months later is an example of a. predictive validity. b. concurrent validity. c. content validity. d. correlational validity.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 66. OpTech administers a battery of tests to a different sample (drawn from the same population) for the purpose of verifying the results obtained from the original validation study. This process is called a. redundancy validation. b. repeat validation. c. cross-validation. d. inferential validation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:30 AM 67. Obtaining criterion data at about the same time as test scores (or other predictive information) is the technique used in a. predictive validity. b. concurrent validity. c. content validity. d. correlational validity.

ANSWER: b POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 68. In which of the following forms are the results of a validation study usually reported? a. Correlation coefficient b. Validity indicator c. Scale from 1 to 10 d. Standard deviation ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:30 AM 69. Which of the following is an inappropriate interview question? a. Where did you go to school? b. What is your salary history? c. Where were you born? d. Are you legally authorized to work in the United States?

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:29 PM Copyright Cengage Learning. Powered by Cognero.

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70. Which of the following require the applicant to perform tasks that are actually a part of the work required on the job? a. EEOC tests b. Work sample tests c. Job knowledge tests d. Biographical data tests ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:31 AM 71. OpTech asks applicants to resolve an error in a piece of code similar to the type of issues they would have to deal with in the job for which they are applying. Because this knowledge and skill is necessary to perform the job, the test is said to have a. criterion-related validity. b. content validity. c. construct validity. d. concurrent validity.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:31 AM 72. Applicants at OpTech take a test that predicts how dependable and organized they are and the extent to which they will persevere in tasks. The goal of this test is to discover the applicants' level of a. conscientiousness. b. extroversion. c. agreeableness. d. neuroticism.

ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:34 AM 73. Constructs, or traits, include which of the following? a. Job readiness b. Mechanical comprehension c. Physical ability d. Performance evaluations ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:35 AM 74. Sasha needs to select among three candidates for an open position in the production department. Although most impressed by Kendal's personality, values, and motivation to do the job well, Sasha see that a work sample test demonstrated that Kendal does not have the skills necessary to perform the job, and Sasha does not have the luxury of conducting on-the-job training. Therefore, Sasha eliminates Kendal from consideration because of a. will-do factors. b. can-do factors. c. might-do factors. d. should-do factors.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

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75. The use of application forms provides which of the following? a. Provides consistent information about the candidates b. Determining whether the applicant is trainable c. Providing the basis for interview questions d. Offering evidence of concurrent validity ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:41 AM 76. On an application form, it is inappropriate to ask an applicant to a. provide high school, college, and post-college attendance. b. disclose any prior arrests. c. provide names, addresses, and phone numbers of references. d. provide all work experience.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:42 AM 77. What is the rate of applicants who test positive for drugs? a. One-third b. About one-quarter c. 10 percent Copyright Cengage Learning. Powered by Cognero.

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d. Less than 5 percent ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:42 AM 78. Honesty tests have been shown to validly predict which of the following employee outcomes? a. Job satisfaction b. Physical ability c. Absenteeism d. Cognitive ability ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:44 AM 79. In which of the following decision-making approaches do those making the selection decision review all the data on the applicants? a. Statistical approach b. Clinical approach c. Subjective iterative approach d. Demonstrated approach ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

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80. The Americans with Disabilities Act explicitly states that a. employers may not test for AIDS or the presence of HIV. b. employers can screen out a prospective employee who shows an elevated risk of on-the-job injury. c. employers may not test applicants for illegal drug use. d. physical exams must be directly related to the requirements of the job.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:45 AM 81. Robin applied for a position at OpTech. The interviewers predicted that Robin would not succeed in the position and decided on rejection. Robin was then hired in a similar position at RayZo, OpTech's main competitor. Robin was highly successful at RayZo, playing a key role in the development of a product that took market share away from OpTech. From OpTech's position, the selection decision regarding Robin was a a. hit; Robin would have succeeded on the job. b. hit; Robin would have failed on the job. c. miss; Robin would have succeeded on the job. d. miss; Robin would have failed on the job.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:47 AM 82. What percentage of applicants will be selected if the selection ratio is 0.20?

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a. 0.2 b. 2 c. 20 d. 80 ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:30 PM 83. Which of the following interview questions is appropriate? a. What is the origin of your name? b. What is your date of birth? c. Have you ever worked under a different name? d. Are you a U.S. citizen?

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 84. In order to fit well with the existing team, the supervisor told the HR manager that to be considered the candidates must exhibit an openness to experience. That means the HR manager should recommend candidates who are a. sociable, active, and excitable. b. amiable, generous, cooperative, and flexible. c. secure, independent, and autonomous. d. insightful, creative, and curious.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 85. The question "What do you do to manage a stressful situation?" might be asked in which type of test? a. Integrity b. Biodata c. Cognitive ability d. Work sample ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:30 PM 86. The Uniform CPA Examination used to license certified public accountants is an example of which type of test? a. Work sample b. Job knowledge c. Physical ability d. Interest inventory ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:30 PM

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87. Which of the following reasons best explains the popularity of interviews as a method of selection? a. Interviews are the most reliable method of selection. b. Interviews are practical for dealing with a large number of applicants. c. Interviews serve no other purpose for the firm outside of applicant selection. d. Interviewers have faith in their ability to make selection judgments.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:51 AM 88. The set of standardized questions used in a structured interview is based on a. job analysis. b. hypothetical situations. c. the applicant's area of specialization. d. effective communication techniques.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 89. Among the evaluation criteria used to review resumes, which of the following would be considered a quantitative requirement? a. Writing and verbal skills b. Level of integrity c. Previous job experience d. Demonstrated interpersonal skills ANSWER: c POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:52 AM 90. ―Your team has a deadline 30 days from now. Based on the current status, it appears that your team will not complete the project until at least one week after that deadline. What will you do?‖ This is an example of what type of interview question? a. Behavioral description b. Panel c. Situational d. Nondirective ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Reflective Thinking STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 11:53 AM 91. The question "Should an employee who falsified information on a time card be fired?" might appear on a(n) a. cognitive ability test. b. integrity test. c. quantitative test. d. concurrent validity test.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:16 AM 4/1/2022 2:31 PM

92. Identify a benefit of panel interviews. a. Cost-efficiency b. Unilateral decision making c. Longer decision-making period d. Higher reliability because of multiple inputs ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 93. Which type of interview is attractive because of its convenience, low cost, and ease of interviewing people in different geographic areas? a. Remote b. Behavioral description c. Panel d. Structured ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:10 PM 94. Which of the following is an inappropriate interview question? a. Have you ever worked under a different name? b. If hired, can you prove your age? c. What is your race? d. What is your address?

ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 95. Robin applied for a position at OpTech. The interviewers thought very highly of Robin and extended a job offer.

Robin was successful at OpTech, playing a key role in the development of a major product during the initial first six months on the job. From OpTech's position, the selection decision regarding Robin was a a. hit; Robin succeeded on the job. b. hit; Robin failed on the job. c. miss; Robin succeeded on the job. d. miss; Robin failed on the job.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:11 PM 96. For legal reasons, which of the following questions should HR avoid when following up with an applicant’s references? a. What were the applicant’s title and responsibilities? b. Does the applicant have a family? c. In what areas did the applicant need improvement or training? d. Would you rehire the applicant?

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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A-Head: Initial Screening Bloom's: Understand 6/23/2021 11:16 AM 3/15/2022 12:13 PM

97. OpTech requires applicants to take a battery of tests. In order to be considered for a position, the applicants must achieve a minimum score on each test. OpTech is using which type of selection model? a. Multiple cutoff b. Multiple hurdle c. Compensatory d. Contingency ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:14 PM 98. The approach to decision making that identifies candidates with the highest scores based on quantitative predictors is the a. personal judgment approach. b. quantitative approach. c. objective approach. d. statistical approach.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 99. The question "Multiply 25 by 0.5 and add 5. What is the result?" is an example of a quantitative question that might appear on a(n) a. multiple cutoff test.

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b. cognitive ability test. c. integrity test. d. physical ability test.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:33 PM 100. A low selection ratio means a. the cutoff score for selection decisions will be relatively low. b. there are very few qualified applicants. c. only the most promising applicants will be hired. d. little selectivity among applicants will be possible.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Reaching a Selection Decision KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 101. The ―O‖ in KSAO stands for a. optimal. b. outside. c. other factors. d. obligation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Overview of the Selection Process Bloom's: Remember 6/23/2021 11:16 AM 3/11/2022 3:54 PM

102. State courts have ruled companies that failed to do adequate background checks liable for a. over-recruiting. b. staff inflation. c. deceptive interviewing. d. negligent hiring.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:31 PM 103. The most reliable information about an applicant's work habits and performance usually comes from the applicant's a. resume. b. co-workers. c. supervisors. d. former employer's HR office.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUS PROG: Ethics STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM 104. One of the drawbacks of pre-employment testing is that it creates the potential for a. cross-validation.

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b. legal challenges. c. employer misunderstanding. d. spurious correlation.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/11/2022 3:54 PM Essay 105. Define the concepts of reliability and validity.

ANSWER: Reliability describes the degree to which interviews, tests, and other selection procedures yield comparable data over a period of time. For example, if an interviewer judges the capabilities of a group of applicants differently today than yesterday, the interviewer’s judgment is unreliable. Reliability can also be determined by interrater reliability or agreement between two or more raters. Selection decision data that are unreliable cannot be used as predictors of job success.

Validity refers to what a selection procedure measures and how well it measures it. In other words, the selection process should be able to predict how well a person performs on the job.

Like a new medicine, a selection procedure must be validated before it is used.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.6-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Overview of the Selection Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:17 PM 106. Briefly explain the different types of employment tests.

ANSWER:  Cognitive ability tests measure mental capabilities such as general intelligence, verbal fluency, numerical ability, and reasoning ability.  Biographical data tests (biodata tests) collect candidates’ biographical information that has been shown to correlate with on-the-job success. Candidates are questioned about events and behaviors that reflect attitudes, experiences, interests, skills, and Copyright Cengage Learning. Powered by Cognero.

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    

abilities.

Personality and interest inventories measure dispositional characteristics such as the Big Five personality traits of extroversion, agreeableness, conscientiousness, neuroticism, and openness to experience.

Physical ability tests assess a job candidate's physical abilities, such as strength and endurance.

Job knowledge tests are a type of achievement test designed to measure a person's level of understanding about a particular job.

Job sample tests, or work sample tests, require the job applicant to perform tasks that are actually part of the work required on the job.

Students may also discuss honesty/integrity testing, polygraph testing, medical exams, drug testing and biodata tests.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.6-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Preemployment Tests KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:19 PM 107. Compare and contrast the following four interview approaches: (1) nondirective interview, (2) structured interview, (3) situational interview, and (4) behavioral description interview.

ANSWER:  In a nondirective interview, the interviewer allows the applicant the maximum amount of freedom in determining the course of the discussion. The interviewer asks broad, general questions, but permits the applicant to talk freely with little interruption. The greater freedom afforded to the applicant in the nondirective interview is particularly valuable in bringing to the interviewer's attention any information, attitudes, or feelings that may be concealed by a more structured approach. However, the unstructured nature of this approach limits the consistency of information provided and makes it difficult to cross-check agreement with other interviewers. Thus, the reliability and validity of the nondirective approach are somewhat questionable.  The structured interview has a number of standard questions asked of each job applicant. Questions are job-related based upon job analysis. Because applicants are asked identical questions, the structured interview provides a more consistent basis for evaluating job candidates. This interview strives to maximize the validity of selection decisions.  With the situational interview, applicants are given a hypothetical incident and asked to indicate how they would handle it. Responses are evaluated relative to preestablished benchmark standards.  Behavioral description interviews focus on actual work incidents in the interviewee’s past and what the applicant did in response. This interviewing approach assumes that past performance is the best predictor of future performance.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 4/1/2022 2:32 PM 108. List some of the suggestions to an interviewer for conducting a successful interview.

ANSWER:  Be prepared. Too many interviewers just skim resumes prior to the interview. If you prepare for the interview, though, you’ll have more substance to talk about. Also, make sure you’ve done your homework on the job requirements.  Be respectful. Everyone is busy these days, so be punctual, and begin and end on time. Be an active listener. Put the candidate at ease. The interview questions should flow like a conversation, not an interrogation.  Build rapport. Begin the relationship building before the person is hired. Express enthusiasm. If you haven’t built a good vibe with the candidate, it will be difficult to convey the positive message of the organization.  Communicate well and often. Don’t just interview and forget about the candidate.

Follow up with them and keep them in the loop.  Review your work. With so many interviews and so little time, we often neglect the very important step of summarizing our notes and thinking through what just happened. This step not only helps you identify one or two key points to remember but also helps you consider how you can continuously improve the process.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.6-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Initial Screening KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:16 AM DATE MODIFIED: 3/15/2022 12:21 PM

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1. If employees consistently achieve their productivity objectives, it might be a signal that training is needed. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 2. Training is oriented toward broadening employees' individual skills for future responsibilities. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 3. U.S. businesses spend nearly ten times as much on formal instruction as they do on informal instruction. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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4. Without a systematic approach to training, many organizations find training to be a waste of money. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:49 PM 5. Contributing to an organization's overall strategic goals is the goal of training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:49 PM 6. The three different types of training needs assessment are objectives, trainee readiness, and principles of learning. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Phase 1: Conducting the Needs Assessment Bloom’s: Remember 6/23/2021 11:17 AM 3/15/2022 12:50 PM

7. Performance appraisals are generally a good mechanism in determining why employees are not meeting the firm’s expectations when conducting a person analysis. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 8. As part of an overhaul of its training program, management at Sky Systems has created a task force to study the environment, strategies, and resources the firm faces in order to determine what training should be emphasized. This task force is conducting an organization analysis. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:50 PM 9. When conducting a training-needs assessment, Sky Systems found that a more flexible set of competencies is needed for performance. This finding would have occurred in the task analysis step of the assessment. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:40 PM 10. Conducting a person analysis determines what the content of the training program should be by studying the tasks and duties involved in each job. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:51 PM 11. Instructional objectives are the formal statement of the desired outcomes of a training program. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 12. As a visual learner, Sam learns best through pictures, diagrams, and demonstrations.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:51 PM 13. Several employees at VirtualCorp have been identified as possible candidates for a training program. The training manager is meeting with them individually to find out if they have the knowledge and skills necessary to absorb the training. At this point, the manager is attempting to determine their trainee readiness. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:42 PM 14. Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to their jobs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Remember 6/23/2021 11:17 AM 3/15/2022 12:47 PM

15. Explaining the goals and objectives of the training program to trainees has a motivational impact on the interest, understanding, and effort trainees direct toward the training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:52 PM 16. Practicing job tasks enables the trainee to forget about distinct behaviors and become proficient on the subtleties of how they are used. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 17. Because Mel is a verbal learner, the most effective way to share information with Mel would be through spoken or written words. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:53 PM 18. During training session, a trainer uses behavior modification by dispensing rewards such as praise to positively reinforce trainee behaviors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:54 PM 19. The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 20. Providing individual assistance is an important aspect for successful trainers. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 21. On-the-job training is the least common means of facilitating learning at the workplace and therefore the most poorly implemented. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:55 PM 22. If one were using the on-the-job training method of training, the first step would be to show the learner the correct way to do the job. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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23. Sky Systems has recently implemented a training program to prepare employees for skilled-trade positions at the company. The trainees receive on- and off-the-job instructions and are paid somewhat reduced wages that increase over time as their skills increase. This program is known as apprenticeship training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:43 PM 24. Trainers may observe trainees once they return to their positions in order to assess the transfer of training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:56 PM 25. The principle of distributed learning states that spacing out the training will result in faster learning and longer retention. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 Copyright Cengage Learning. Powered by Cognero.

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United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Phase 2: Designing the Training Program Bloom’s: Understand 6/23/2021 11:17 AM 3/15/2022 12:47 PM

26. Spot reward programs in which encouragement is immediately after a trainee successfully accomplishes a certain task serve to strengthen desired employee behaviors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:56 PM 27. In order to combine the company’s employee assessment tools and training functions with its e-learning system, VirtualCorp has purchased a learning management system. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:58 PM 28. E-learning tends to be efficient and cost-effective because it allows a firm to bring the training to employees. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:43 PM 29. Evidence of the ROI of training programs in terms of improved customer satisfaction is available immediately. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:45 PM 30. Participants in a training program at Lako Systems examine the many variables at play in a situation and analyze and synthesize facts to better understand how decisions were made and thereby improve their own decision-making skills.

These trainees are case-study participants. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:03 PM 31. According to behavior modeling, behavior that is rewarded will be exhibited more frequently in the future, whereas Copyright Cengage Learning. Powered by Cognero.

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behavior that is unrewarded will decrease in frequency. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:04 PM 32. Two criteria to evaluate training programs are costs and training materials. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 33. Reaction measures to evaluate training typically focus on the entertainment value of the training program. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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34. To consider a training program at Sky Systems to be successful, senior management feel that employees who have gone through the program must demonstrate a level of skill above that of those who have not completed the program. This reflects an emphasis on the criterion of learning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:05 PM 35. Utility refers to measuring one's own training services against the leaders in their industry. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 36. Return on investment refers to the utility a firm gets for resources used in training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 Copyright Cengage Learning. Powered by Cognero.

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37. Benchmarking is concerned with measuring employee retention of training materials at specific points in time. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 38. As a new employee, Jayden takes part in the firm’s orientation, which is the formal process of familiarizing new employees with the organization, their jobs, and their work units. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:06 PM 39. A company calculates its return on investment by dividing the benefits of training by its costs of training. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:07 PM 40. The term "orientation" is often used to describe almost any effort initiated by an organization to foster learning among its members. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 41. Orientation programs, like other training programs, stress the "what" rather than the "why," including the philosophy behind the organization's rules. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:07 PM 42. Supervisors play the most important role in the orientation of new employees. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 43. Sky Systems has instituted a training program that helps employees improve their abilities in speaking, listening, problem-solving, working in teams, and leading other people. This would be considered training in basic skills that employees need for success. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:08 PM 44. Companies spend billions of dollars annually to provide basic skills training to employees deficient in reading, writing, and math skills. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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45. A football coach has the team watch game tapes to see their errors and then follows that up with instructions on how to correct them. This is an example of a case study. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:09 PM 46. Cross-training tends to increase both productivity and employee turnover. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:09 PM 47. Awareness building in diversity training provides employees with the KSAOs necessary for working with people who are different from them with regard to race, gender, or age. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 Copyright Cengage Learning. Powered by Cognero.

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48. The terms "training" and "development" a. mean the same thing. b. both refer to short-term skill development efforts. c. refer to a short-term performance orientation versus a longer-term broadening of skills, respectively. d. refer to the skills developed in lower-level versus managerial employees, respectively.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:46 PM 49. VirtualCorp has its middle managers attend a two-day off-site training session in which they participate in a series of trust-building games. This is a type of a. cross-training. b. ethics training. c. adventure-based learning. d. just-in-time learning.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:10 PM 50. Training is often ineffective because organizations fail to make the connection between training and a. technology.

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b. competition. c. an organization’s goals. d. an organization’s functional requirements.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:11 PM 51. The first step in a needs assessment is a. task analysis. b. organization analysis. c. person analysis. d. market analysis.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 52. Sky Systems wants to train its salespeople to anticipate the questions that customers will ask as well as to better understand customer needs. One good training method for this would be a. role-playing. b. adventure-based learning. c. cross-training. d. coaching.

ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:11 PM 53. Which of the following statements about organizations and their use of needs assessments is accurate? a. Organizations conduct needs assessments less than 50 percent of the time before implementing a training program. b. Tighter training budgets mean that fewer organizations conduct needs analysis than in the past. c. Aligning training with an organization’s goals and objectives is less of a priority than is maximizing ROI. d. Performing a needs analysis before embarking on a training program is a laborious and expensive task.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:13 PM 54. Reviewing the job description and specifications to identify the activities performed in a particular job and the KSAOs needed to perform them is known as a. organization analysis. b. individual analysis. c. utility analysis. d. task analysis.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM Copyright Cengage Learning. Powered by Cognero.

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55. Terra Systems is looking to increase performance of employees in decision-oriented and knowledge-intensive jobs within the firm. In order to determine the training required, they are performing an analysis of the skills and knowledge needed for those jobs, also known as a a. task analysis. b. needs assessment. c. competency assessment. d. job analysis.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:13 PM 56. Terra Systems is taking a strategic approach to training and development. Currently, the firm is engaged in organization analysis, task analysis, and person analysis. Which phase of the model is Terra Systems in? a. Design phase b. Implementation phase c. Needs assessment phase d. Evaluation phase ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:14 PM 57. To determine which of its employees require training and which do not, a company can use a. person analysis. b. demographic analysis. c. task analysis. d. organization analysis.

ANSWER: a POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:14 PM 58. To collect detailed and sequenced information about a required task performance and the skills and knowledge for it can be accomplished through a. a competency assessment. b. a task analysis. c. an organization analysis. d. experiential learning.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 1: Conducting the Needs Assessment KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:15 PM 59. The first step for an individual who is responsible for developing a training program is likely to be a. creating a suitable training environment. b. creating a design for the training program. c. performing the evaluation of behavior. d. performing the needs assessment.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Scope of Training KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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60. Which of the following is a basic component of behavior modeling? a. Practice b. Decision making c. Conflict resolution d. Case studies ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:17 PM 61. Estimates put the amount of employee learning that occurs via on-the-job training at a. 20–30 percent. b. 40–50 percent. c. 60–70 percent. d. 80–90 percent.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:18 PM 62. What does goal setting in the context of training provide? a. A real life demonstration to get the message across b. Learning through repetition c. A road map for the training program, its objectives, and its learning points d. A road map for breaking down tasks to facilitate modelling ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:20 PM 63. What is the goal of modeling within the context of training? a. To provide learning through repetition b. To demonstrate the desired behavior or method to be learned c. To set a road map for the training course, objectives, and learning points d. To break down tasks to facilitate learning ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:22 PM 64. Dansen learned how to knit by watching YouTube videos and copying what the instructor did in the videos. This is an example of a. modeling. b. distributed learning. c. reinforcing behavior. d. individual learning difference.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program Copyright Cengage Learning. Powered by Cognero.

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65. Chris breaks down the task of disinfecting an exam room at a health clinic into its discrete steps. This type of learning is known as a. goal setting. b. behavior modification. c. active practice and repetition. d. whole-versus-part.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:24 PM 66. Training given in one ten-hour period instead of five two-hour periods is an example of a. part learning. b. distributed learning. c. mass learning. d. active learning.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 67. Understudy assignments, job rotation, and junior boards are forms of training that fall into the category of a. MOOCs. b. simulations. c. diversity awareness. d. special assignments.

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ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:26 PM 68. Jackie participated in a six-month training program. Over the course of the training, there were periods of time with no progress. On one occasion, this was clearly attributable to reduced motivation on Jackie’s part. Another time Jackie became discouraged by low task performance. These periods of time within the program are called a. learning blocks. b. lapses. c. plateaus. d. learning gaps.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:26 PM 69. Learning curves show a. that plateaus in performance are regular and predictable. b. that effective training programs eliminate plateaus. c. that performance plateaus are natural and are usually overcome with behavior modification. d. that performance plateaus are natural and are usually followed by a spontaneous recovery.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Phase 2: Designing the Training Program Bloom’s: Understand 6/23/2021 11:17 AM 3/15/2022 12:47 PM

70. The objective of behavior modification is a. to gradually shape behavior toward a desired profile. b. to reward all task behavior. c. to apply principles learned in the classroom to the job. d. to bridge the needs of the employee with the needs of the organization.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 71. Terra Systems is updating a number of its procedures. The new procedures require learning new information but not developing any new skills. The most appropriate method for training employees in these updated procedures is a. lecture. b. simulation. c. on-the-job training. d. apprenticeship.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:27 PM 72. Which of the following statements best describes apprenticeship training programs? a. Their biggest advantage is that trainees typically earn full pay from the outset. b. This type of training occurs most often in the skilled trades.

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c. Learning and instruction generally take place off the job and without pay. d. These programs originated recently in Europe and are used extensively there.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:28 PM 73. Which of these training methods covers a wide variety of applications such as web and computer-based training (CBT) and social networks? a. Vestibule instruction b. Modeling c. Videodisc instruction d. E-learning ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:29 PM 74. E-learning provides which of the following benefits? a. Gathering trainees in a single location for training b. Replacing conventional learning experiences c. Eliminating the drawbacks of gamification d. Being more cost effective ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods Bloom’s: Understand 6/23/2021 11:17 AM 3/15/2022 1:31 PM

75. Fuller's Flight School trains students to operate airplanes before they ever enter the actual cockpit by using the a. simulation method. b. classroom method. c. vestibule method. d. apprenticeship method.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 76. As River takes on new tasks, River’s manager provides a continuing flow of instructions, comments, and suggestions to River. They are engaging in what type of on-the-job training? a. Case study b. Coaching c. Individual development d. Role modeling ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:32 PM 77. Jules’s supervisor has started assigning tasks that are important functions of the supervisor's job. They both see this as a way to prepare Jules for promotion into a supervisory position. This type of training is known as Copyright Cengage Learning. Powered by Cognero.

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a. grooming. b. coaching. c. understudy assignment. d. role modeling.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:33 PM 78. The method of providing a variety of hands-on work experiences to broaden the knowledge and understanding required to manage more effectively is known as a. job rotation. b. job promotion. c. individual development. d. role modeling.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 79. Which of the following training methods consists of having the trainee assume the attitudes and behavior of others? a. Job rotation b. Case study c. Coaching d. Role-playing ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 80. Sky Systems is committed to delivering training to its employees when and where they need it to do their jobs. Sky Systems has embraced a. cross-training. b. apprenticeship training. c. just-in-time training. d. on-the-job training.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:46 PM 81. Because different people learn better in different ways, companies often incorporate the use of both in-person classroom learning and online learning. This type of training is referred to as a. blended learning. b. case studies. c. MOOCs. d. special assignments.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

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82. Teaching individuals how to anticipate and cope with inevitable setbacks they will encounter on the job is the goal of a. transfer of training. b. relapse prevention. c. the training effectiveness index. d. compensatory modeling.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:47 PM 83. Utility refers to a. the usefulness of a training program. b. the costs incurred for a training program. c. training effectiveness in terms of increased outcomes. d. the benefits derived from training relative to the costs incurred.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 84. Trainers at Terra Systems try to maximize the transfer of learning by demonstrating processes on the manufacturing floor rather than just describing them. This approach is known as a. focusing on general principles. b. establishing a climate for transfer. c. featuring identical elements. d. giving employees transfer strategies.

ANSWER: c POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:36 PM 85. Terra Systems studied the performance of 15 line workers who attended a training program and compared their performance with a control group of 15 workers who received OTJ training. The purpose of this comparison is to evaluate the training program on the criterion of a. reactions. b. behavior. c. learning. d. return on investment.

ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:37 PM 86. Terra Systems invests a lot into recruiting new hires. To help reduce their risk of quitting, the company has a program that helps bring new hires into the organization’s fold so that they truly feel as if they are a part of it. This is known as a. cross-training. b. onboarding. c. on-the-job training. d. benchmarking.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom’s: Apply 6/23/2021 11:17 AM 3/15/2022 1:38 PM

87. Basic skills training includes which of the following? a. Computing. b. Creativity c. Coaching d. Modeling ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:48 PM 88. When comparing employee literacy levels of 1970 and today, it can be said a. literacy levels have improved significantly. b. literacy levels are about the same. c. literacy levels have decreased significantly. d. it is impossible to make such a comparison.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 89. Which of the following are types of diversity training? a. Equal employment and affirmative action b. Process and behavior c. Awareness building and skill building d. Conventional and nonconventional Copyright Cengage Learning. Powered by Cognero.

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ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/1/2022 2:48 PM 90. Government contractors and subcontractors that meet which of the following thresholds are required by law to have business ethics codes and compliance policies and procedures? a. Contracts that last for 30 days or amount to more than $5 million b. Contracts that last for 120 days or amount to more than $5 million c. Contracts that last for 30 days or amount to more than $10 million d. Contracts that last for 120 days or amount to more than $10 million ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:42 PM 91. The first step in task analysis is to a. define descriptive terms. b. refer to other similar jobs. c. identify the skills required. d. review the job description.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Phase 1: Conducting the Needs Assessment Bloom’s: Understand 6/23/2021 11:17 AM 3/15/2022 1:43 PM

92. An evaluation of the training program at Sky Systems revealed that the training was not implemented on the job because managers continued to reinforce the old routines. Senior management can overcome this problem by a. featuring identical elements. b. focusing on general principles. c. establishing a climate for transfer. d. giving employees transfer strategies.

ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:44 PM 93. Programmed instruction is also referred to as a. mentoring. b. self-paced learning. c. simulation. d. observational learning.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 94. In calculating the firm's training costs, VirtualCorp was able to easily account for the direct costs of the programs. The calculations were somewhat misleading, however, because they left out the indirect costs associated with a. lost productivity. b. employee travel.

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c. trainers' salaries. d. meeting site fees.

ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:46 PM 95. Explain the four components involved in designing a training program.

ANSWER: Experts believe that the design of training programs should focus on at least four related issues:   



Instructional objectives describe the skills or knowledge to be acquired and/or the attitudes to be changed.

Trainee readiness refers to whether the experience of trainees has made them receptive to the training they will receive.

Principles of learning include goal setting, individual differences, active practice and repetition, whole-versus-part learning, experiential learning, massed versus distributed learning, feedback and reinforcement, meaningfulness of presentation and modeling.

Characteristics of instructors include knowledge, adaptability, sincerity, humor, interest, clear instructions, individual assistance and enthusiasm.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:46 PM 96. Identify and discuss some of the desirable traits of a trainer.

ANSWER: The success of any training effort will depend in large part on the teaching skills and personal characteristics of those responsible for conducting the training. Often a good trainer is one who shows a little more effort or demonstrates more instructional preparation. However, training is also influenced by the trainer’s personal manner and characteristics such as Copyright Cengage Learning. Powered by Cognero.

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knowledge of the subject, enthusiasm and sincerity, interest in trainees, sense of humor, ability to communicate clearly, and willingness to provide individual assistance to trainees.

Because they can have a huge impact on the workforce, organizations should reward managers who are excellent trainers. Too often managers are not recognized for their contributions to this important aspect of HRM. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 2: Designing the Training Program KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:48 PM 97. Briefly discuss the four basic criteria that are available to evaluate training.

ANSWER: The four basic criteria that are available to evaluate training are (1) reactions, (2) learning, (3) behavior, and (4) results.

Criterion 1: Reactions One of the simplest approaches to evaluating a training program is to assess participants’ reactions to it. In addition to indicating whether they enjoyed the training, they can give insights into the content and techniques they found most useful.

Criterion 2: Learning Beyond what participants think about the training, did they actually learn anything? Testing the knowledge and skills of trainees before and after a training program will help determine their improvement. The skill and knowledge levels of employees who have undergone a training program can also be compared to employees who have not.

Criterion 3: Behavior The transfer of training refers to how well employees apply what they have learned to their jobs. There are several ways to assess the transfer of learned skills back to the job.

Criterion 4: Results, or Return on Investment (ROI) Human resource managers are under pressure from top managers to show that their training programs produce bottom-line results. Most organizations today measure their training in terms of its return on investment (ROI), which is also sometimes referred to as the utility the firm gets for its training dollars. A company’s ROI refers to the benefits it derives from training compared to what it costs.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 4: Evaluating the Training Program KEYWORDS: Bloom’s: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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98. Explain the PROPER method of on-the-job training.

ANSWER: PROPER stands for prepare, reassure, orient, perform, evaluate, and reinforce and review.      

Prepare. Decide what the employee needs to be taught. Identify the best sequence or steps of the training. Decide how best to demonstrate these steps. Have materials, resources, and equipment ready.

Reassure. Put the employee at ease. Learn about the employee’s prior experience, and adjust accordingly. Try to get the employee interested, relaxed, and motivated to learn.

Orient. Show the employee the correct way to do the job. Explain why it is done this way. Discuss how it relates to other jobs. Let the employee ask lots of questions.

Perform. When the employees are ready, let them try the job themselves. Give them an opportunity to practice the job and guide them through rough spots. Provide help and assistance at first, then less as they continue.

Evaluate. Check the employees’ performance, and question them on how, why, when and where they should do something. Correct errors, repeat instructions.

Reinforce and Review. Provide praise and encouragement, and give feedback about how the employee is doing. Continue the conversation and express confidence in employee performance of the job.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:50 PM 99. Explain on-the-job training. Additionally, provide some suggestions to overcome the drawbacks related to on-the-job training.

ANSWER: By far the most common informal method used for training employees is on-the-job training (OJT). By some estimates, 80–90 percent of employee learning occurs via OJT. OJT has the advantage of providing hands-on experience under normal working conditions and an opportunity for the trainer—a manager or senior employee—to build good relationships with new employees. OJT is viewed by some to be potentially the most effective means of facilitating learning in the workplace.

Although it is used by all types of organizations, OJT is sometimes a poorly implemented training method because of its informal nature. To overcome these problems, training experts suggest firms develop realistic goals and/or measures for the training as well as plan a specific training schedule for each trainee. Conducting periodic evaluations after the training is completed can help ensure employees have not forgotten what they have learned.

POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Phase 3: Implementing the Training Program—Training Delivery Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 12:47 PM 100. Why is ethics training becoming more prevalent in companies?

ANSWER: Ethics training became more prevalent in companies following the high-profile corporate scandals in the early 2000s. Although not new to the twenty-first century, scandals have precipitated recent increases in the funding for the Department of Justice, the Department of Labor, the EEOC, and other agencies to investigate wrongdoing by employers. The most common forms of ethics violations, such as harassment, health and safety, and wage-andhour violations, are related to employment laws. One study found that the problem gets worse in difficult economic times as companies try to cut costs.

Government contractors and subcontractors with contracts that last for 120 days or more and are more than $5 million are required by law to have business ethics codes and compliance policies and procedures. Other organizations are not legally required to. However, in the event of a violation, those that have ―effective programs to prevent and detect violations of law‖ will face reduced penalties under U.S. federal sentencing guidelines.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.7-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Additional Training and Development Programs KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/15/2022 1:50 PM

Chapter 8 Performance Management True / False 1. At SkyGen, supervisors, peers, and subordinates all provide input into an employee's performance appraisal. SkyGen uses an error-free evaluation format. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 8:55 AM 2. Most performance appraisals focus on long-term improvement rather than short-term achievements. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 8:57 AM 3. The two most common purposes of performance management programs are administrative and developmental. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 4. The marketing department at SkyGen is immense. Zhen, the senior marketing manager, is responsible for completing performance reviews on all members of the department. Since Zhen does not have the opportunity to work with them all Copyright Cengage Learning. Powered by Cognero.

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personally, Zhen bases her reviews on the sales figures for their products on the assumption that sales reflect the success of the marketing efforts. It is likely that these performance reviews do not comply with the law. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:17 AM 5. Developmental purposes for performance appraisal include promoting employees and weaknesses and meeting legal requirements. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:17 AM 6. Administrative purposes for performance appraisal include evaluating goal achievement and validating selection criteria. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Performance Management Systems Bloom’s: Understand 6/23/2021 11:17 AM 3/17/2022 8:18 AM

7. Developmental purposes for performance appraisal include evaluating training programs and determining promotion candidates. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 8. Performance management consists mainly of evaluating employee performance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:18 AM 9. Performance management programs can be used for many purposes, including promotions, transfers, layoffs, and pay decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 10. Performance evaluations are simply a logical extension of the day-to-day performance management process. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 11. Criterion deficiency occurs when performance standards focus on a single criterion and exclude other important but less quantifiable performance dimensions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 12. HR managers at SkyGen found information gathered in its current employee review program tends to be comprehensive, as it comes from many perspectives, and complex. Combining all the responses collected means that opinions are often conflicting. Based on this information, it is likely that SkyGen uses 360-degree reviews. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:19 AM 13. Criterion contamination occurs when factors outside an employee's control influence the employee's performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:20 AM 14. The Supreme Court has ruled that performance appraisals are subject to the same validity criteria as selection procedures. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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15. Everet recently transferred to a new position and wants to know what is expected in order to get a good rating on performance evaluations. Everet can get this information from a written copy of the job standards. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:21 AM 16. Criterion reliability refers to the extent to which the standards of an appraisal relate to the strategic objectives of the organization in which they are applied. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:21 AM 17. Self-evaluations are often best used for developmental purposes rather than for administrative decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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18. Employees in the quality assurance department test the product and report their findings back to development. The developers, in turn, rely on the feedback they receive from QA to improve products. In this scenario, development would be considered an external customer of QA and good candidates for conducting external customer evaluations of QA staff members. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 19. SkyGen wants to gather accurate information about middle managers on dimensions such as leadership ability, ability to delegate, and employee supportiveness. Subordinate evaluations would be good for this purpose. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:22 AM 20. One disadvantage of peer evaluations is the belief that they contain more biases and furnish less valid information than appraisals by superiors. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 21. Internal customers can provide extremely useful feedback for administrative purposes but not as much for developmental purposes. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:23 AM 22. SkyGen’s evaluation form for sales reps lists several specific behaviors, such as "follows up on customer leads" and "identifies potential contacts." Raters indicate how frequently the employee engages in each behavior on a scale of 1 to 5, representing the extremes of Never and Always. This is an example of a BOS. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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23. Maren's department met or exceeded all of its productivity goals this year. When completing performance evaluations, Maren gave all staff members above average or excellent ratings, without considering individual effort. This is an example of a distributional rating error. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:23 AM 24. Colby is generally satisfied with the performance of the staff as a whole. Overall, deadlines and goals were met but not exceeded. Some individuals may have contributed more or less to the success of the department. However, when completing their performance evaluations, Colby rates all of them as about average. This is an error of central tendency. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:31 AM 25. When reviewing the performance appraisals for the marketing department, the HR manager found most employees received similar above-average ratings. Going forward, raters are required to use a forced distribution, which will reduce the chance of leniency or strictness errors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:32 AM 26. A manager who commits a recency error has based an appraisal largely upon the employee's most recent behavior as opposed to their behavior throughout the entire appraisal period. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:33 AM 27. Supervisors at SkyGen are required to rank the employees on their staff in order from the strongest to weakest as part of the performance evaluation process. This process may lead to contrast errors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:33 AM 28. The following situation illustrates a similar-to-me error: Jace graduated from the same high school as Jace’s supervisor, Allyn, although many years later. Allyn has a favorable impression of Jace because of this shared alma mater, and Allyn, perhaps unwittingly, gives Jace the benefit of the doubt in most situations, leading to a more favorable Copyright Cengage Learning. Powered by Cognero.

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performance evaluation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:34 AM 29. Topics for feedback training of raters should include communicating effectively, diagnosing causes of performance problems, and setting goals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:34 AM 30. Robin feels that Savion has shown clear improvement over the past three months. When completing Savion’s annual performance review, Robin rates Savion based upon the improvement rather than considering the entire twelve months of work. Robin has committed an error of central tendency. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

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31. When evaluating their employees, managers at SkyGen focus on measurable contributions that the employees make to the company rather than just focusing on employee characteristics. SkyGen is taking a results-oriented approach to performance review. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:36 AM 32. A potential drawback of a trait-oriented performance appraisal is that reviews of this type can be vague and subjective. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:36 AM 33. As part of the performance review process at SkyGen, raters use a rating scale from which they must choose from statements such as "works hard" vs. "works quickly." This is an example of a graphic rating scale. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:37 AM 34. One of the benefits of the forced-choice method is that it fits within almost any corporate culture. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:37 AM 35. As part of the performance evaluation at SkyGen, the supervisor is given a form that describes the standards for ten traits. The supervisor indicates on the form whether the employee's performance is worse than, equal to, or better than the standard for each trait. This is a mixed-standard scale. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:37 AM 36. The essay method is the most common of the results methods. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:38 AM 37. Senior management at SkyGen feels that the current performance appraisal method is too vague and rather subjective.

They might want to consider incorporating either a behavioral checklist or critical incident method in order to increase specificity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:38 AM 38. Behavioral methods specifically describe which actions should (or should not) be exhibited on the job. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember Copyright Cengage Learning. Powered by Cognero.

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39. Results evaluations often give employees responsibility for their outcomes and discretion over the way they accomplish them. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 40. Behavior observation scales have rater check statements that they believe are characteristic of the employee. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 41. Measurable and quantifiable performance objectives are requirements for a successful MBO program. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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42. The balanced scorecard evaluation method translates broad corporate goals into divisional, departmental, team, and individual goals in a cascading way. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:40 AM 43. If Keele, a manager, wants to improve communication with Quinn, an employee, one strategy to use is to divide the performance evaluation meeting into two sessions, one for the performance review and the other for Quinn’s growth plans. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:41 AM 44. Using the tell-and-listen format in a feedback session with an employee, Pat starts by communicating to the employee the strong and weak points of the employee's job performance. After Pat finishes going through all the items, the employee then shares any reactions, and the employee's feelings are discussed. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:41 AM 45. In order to reach an agreement with an employee on the best way to overcome obstacles in order to improve the employee's actual performance, a manager would be best served by using the problem-solving format during a feedback session. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:42 AM 46. Because the appraisal interview is for developmental purposes, the interviewer rather than the employee should spend the majority of the time talking. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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47. To best use praise as a powerful motivator, appraisers should alternate positive and negative statements during a performance appraisal interview. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:42 AM 48. Performance discussions should focus on the employee rather than on the employee’s behaviors. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:45 AM 49. A person's performance is a function of ability, environment, and motivation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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50. A manager and employee who establish SMART goals for employee performance are setting goals that are specific, monitored, articulated, relational, and time based. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:45 AM 51. Schyler consistently meets or exceeds performance goals, but Schyler also arrives late to work on an almost daily basis. This annoys Schyler’s supervisor, who is punctual to a fault, and translated into a below-average performance rating. This illustrates the ―horn error.‖ a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:46 AM Multiple Choice 52. SkyGen uses an MBO program for its performance reviews. Rane, the manager, and Lou, the subordinate, are working through that process. Rane has listed goals and metrics for Lou, and Lou has proposed personal goals and metrics. What is the next step in the process? a. Review organization performance. b. Reach mutual agreement on goals and metrics.

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c. Delete inappropriate goals and metrics. d. Complete an interim review.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:47 AM 53. A common problem with performance management systems is that they a. tend to be objective and consistent. b. identify weaknesses of employees as well as strengths. c. limit feedback to formal reviews. d. tend to be a bottom-up process.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 54. SkyGen uses an MBO program for its performance reviews. Jayde, the manager, and Lynze, the subordinate, are working through that process. Now that a review of the organization performance has been completed, what is the next step? a. The next step is to delete any inappropriate goals or metrics. b. The next step is for Jayde and Lynze to each list goals and metrics for Lynze. c. The next step is to set the organization's common goals and objectives. d. The final step has been completed; the process is done and there is no next step.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:48 AM 55. The two primary purposes of performance appraisals are a. informative and developmental. b. managerial and administrative. c. managerial and informative. d. administrative and developmental.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 56. Administrative purposes of performance appraisal include which of the following? a. Determining organizational training needs b. Improving communication c. Documenting personnel decisions d. Providing performance feedback ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:54 AM 57. Developmental purposes of performance appraisal include which of the following?

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a. Recognizing individual performance b. Validating selection procedures c. Meeting legal requirements d. Determine employee promotions ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:55 AM 58. Which of the following explains the failure of an appraisal program? a. Managers spend a significant amount of time preparing for appraisals. b. They lay more focus on employee input into the development of the appraisal program. c. They are not useful for the majority of employees in the middle in terms of performance. d. Managers focus on and rate an employee’s performance rather than personality.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:57 AM 59. SkyGen uses an MBO program for its performance reviews. Yasin, the manager, and Riley, the subordinate, are working through that process. They have reached the point where they are ready to perform an interim review. Which of the following should they do at this stage? a. Yasin should list goals and metrics for Riley. b. Riley should propose goals and metrics. c. Inappropriate goals and metrics should be deleted. d. They should each establish goals and metrics for the department.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:58 AM 60. The strategic relevance of performance appraisals refers to the extent to which a. standards relate to the overall objectives of the organization. b. standards capture the entire range of an employee's responsibilities. c. individuals tend to maintain a certain level of performance over time. d. factors outside the employee's control can influence performance.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 61. If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the performance management system suffers from a. criterion contamination. b. lack of reliability. c. criterion deficiency. d. organizational politics.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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62. The reliability of the standards used to rate employee performance at SkyGen has been called into question. SkyGen claims that the standards are reliable. One way SkyGen can substantiate this claim is by a. correlating the ratings made by two or more different raters. b. correlating the ratings of an employee at two different points in time. c. linking performance standards to organizational goals. d. using quantifiable performance standards.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:59 AM 63. In regard to performance review systems, the Supreme Court ruled that a. vague performance standards can be acceptable when clearly written. b. organizations should have carefully defined and measurable performance standards. c. while performance standards should be somewhat specific, there should be room for individual interpretation. d. descriptions of traits such as attitude and cooperation are acceptable performance standards.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:00 AM 64. Which of the following statements presents a guideline for meeting legal requirements of performance reviews? a. Performance-related issues should not be addressed with employees outside of formal appraisal structures. b. Employee evaluations must be based on clear, written job standards. c. Compensation decisions should not be tied to performance evaluations. d. Appeals procedures allow for the impression that an organization’s performance review process is unfair and therefore should be avoided.

ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:01 AM 65. Performance-related behaviors such as leadership ability, ability to delegate, and employee supportiveness may best be appraised by a. the manager/supervisor. b. peers. c. subordinates. d. the management team.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 66. One advantage of peer evaluations is that a. peers are less politically motivated than supervisors. b. peers may furnish more accurate and valid information than supervisors. c. peers may work harder to help other employees improve performance. d. peers are often partially responsible for the performance of other coworkers.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System Copyright Cengage Learning. Powered by Cognero.

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67. A performance rating error in which the rater is reluctant to give employees either extremely high or extremely low ratings is referred to as a(n) a. recency error. b. error of central tendency. c. leniency or strictness error. d. halo error.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 68. Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories? a. Forced distribution method b. Checklist method c. Percent method d. Forced-choice method ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:02 AM 69. A manager who rates an employee's performance largely on the basis of the employee’s behavior in the last month, rather than considering the entire six-month evaluation period, commits a a. leniency error. b. contrast error.

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c. recency error. d. central tendency error.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:03 AM 70. A manager who rates an average employee's performance high based on a comparison of that employee to poor performers commits a a. leniency error. b. contrast error. c. recency error. d. central tendency error.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:04 AM 71. Effective communication techniques, diagnosing root causes of performance problems, and setting goals and objectives have which of the following in common? a. They are the basis for rating an employee’s performance. b. They are the three most common performance review methods. c. They provide the foundation for management by objectives programs. d. They are the basic areas of feedback training raters should undergo.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:05 AM 72. Performance appraisal methods can be broadly classified as which of the following? a. Trait, behavioral, or judgmental b. Trait, behavioral, or results c. Behavioral, judgmental, or results d. Behavioral, judgmental, or attitudinal ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:06 AM 73. One section of the evaluation form used at SkyGen lists the traits of initiative, independence, cooperation, attention to detail, and punctuality. The rater indicates the degree to which the employee exhibits each trait on a 5-point scale. This illustrates the a. mixed-standard scale method. b. graphic rating scale method. c. behaviorally anchored rating scale method. d. behavior observation scale method.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:07 AM Copyright Cengage Learning. Powered by Cognero.

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74. Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than, equal to, or worse than the standard for each behavior? a. Mixed-standard scale b. Forced-choice method c. Behaviorally anchored rating scale d. Behavior observation scale ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 75. A method of rating performance in which the rater chooses from statements that appear equally favorable or equally unfavorable is known as the a. forced-distribution method. b. graphic rating scales. c. behaviorally anchored rating scale. d. forced-choice method.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 8:59 AM 76. At the conclusion of the performance review process, Harper felt intimidated by the feedback received. Harper felt a great deal of resentment toward those who provided performance feedback. It almost felt as though the evaluators had ganged up on Harper. Based on this outcome, it is likely that Harper had what type of performance evaluation? a. Mixed-standard b. Forced choice c. 360-degree d. Behavior observation ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:09 AM 77. What is the first step in the management by objectives (MBO) process? a. Develop organization goals and metrics b. Develop department goals and metrics c. Review performance d. Add new inputs ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 78. The performance evaluation form for line workers at SkyGen lists five key dimensions of performance. The vertical scale for each dimension uses critical incidents that are assigned point values. This type of scale is known as a. the mixed-standard scale. b. the global rating. c. the behaviorally anchored rating scale. d. the dimensional rating.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

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79. The procedures followed to develop a behaviorally anchored rating scale typically result in scales that a. have a high degree of construct validity. b. have a high degree of content validity. c. can be used to rate employees across different jobs. d. cost the least to develop.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 80. As part of the performance appraisal of the department’s employees, Tashi wants to measure how frequently the employees exhibit certain behaviors Tashi feels are critical to the firm's success. Which of the following performance appraisal approaches should Tashi use to achieve this goal? a. Management by objectives b. Behaviorally anchored rating scale c. Behavior observation scale d. Trait scale ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:13 AM 81. If an appraisal focuses on a narrow set of results criteria to the exclusion of other important but less quantifiable performance dimensions, the performance management system may suffer from a. criterion deficiency. b. rater bias.

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c. lack of reliability. d. criterion contamination.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 82. An audit of SkyGen's performance appraisal process found that it was inexpensive to develop and was easy to use, but that it was not particularly useful for employee counseling or for allocating rewards. SkyGen most likely uses what review method? a. Behavioral b. Results c. Feedback d. Trait ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:15 AM 83. In order to motivate employees, Evan wants to use an appraisal system that allows them to see clearly how their performance ties into the overall performance of the firm. Evan should use a. the balanced scorecard approach. b. the 360-degree evaluation. c. the customer-oriented approach. d. management by objectives.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:15 AM 84. An appraisal system that takes into account financial, customer, processes, and learning categories is called a. the balanced scorecard approach. b. the 360-degree evaluation. c. the customer-oriented approach. d. management by objectives.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 85. The choice of an appraisal method should be largely based on a. the preferred technique of the personnel department. b. the purpose of the appraisal. c. the reaction of employees. d. what skills the developer of the system possesses.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 86. It can be helpful to divide the appraisal interview into two sessions, one each for Copyright Cengage Learning. Powered by Cognero.

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a. positive comments and negative comments. b. performance review and employee's growth plans. c. performance review and compensation discussion. d. establishing performance standards and reviewing performance.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 87. The basic types of formats for providing feedback during a performance evaluation meeting or feedback session include which of the following? a. Tell-and-sell, tell-and-train, and developmental b. Tell-and-sell, tell-and-listen, and problem-solving c. Tell-and-train, problem-solving, and developmental d. Tell-and-listen, tell-and-train, and problem-solving ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 9:00 AM 88. The appraisal interview that requires interviewers to possess the ability to persuade an employee to change behavior in a certain way is a. tell-and-develop. b. tell-and-listen. c. tell-and-sell. d. problem-solving.

ANSWER: c POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 9:00 AM 89. Neveda has experienced tension with certain members of the departmental staff, which has led to some frustration on both sides. Neveda is now preparing to hold performance review meetings. What type of format should Neveda use to allow both parties to express their frustrations and work out their issues? a. Tell-and-develop b. Tell-and-listen c. Tell-and-sell d. Problem-solving ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:17 AM 90. In which type of appraisal interview does the interviewer communicate the strong and weak points of an employee's performance during the first part of the interview and then explore the employee's feelings about the appraisal in the second part? a. Problem-solving b. Tell-and-develop c. Tell-and-sell d. Tell-and-listen ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions Copyright Cengage Learning. Powered by Cognero.

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91. Although a starting point rather than the ultimate goal, listening, accepting, and responding to feelings are essential elements of which of the following performance evaluation formats? a. Tell-and-develop b. Tell-and-listen c. Tell-and-sell d. Problem-solving ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:18 AM 92. As an appraiser, one should try to avoid which of the following? a. Minimize criticism. b. Change the person, not the behavior. c. Identify the source of ineffective performance. d. Be supportive and demonstrate that one cares.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:20 AM 93. As a rule of thumb, what percentage of time should a supervisor spend talking during an appraisal interview? a. 10 to 15 b. 20 to 25 c. 30 to 35 d. 40 to 45 Copyright Cengage Learning. Powered by Cognero.

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ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:20 AM 94. An appraisal technique in which a manager uses praise to cushion criticism by alternating positive statements with negative statements is known as a. the sandwich technique and is inappropriate. b. the cushioning technique and is preferred over other techniques. c. the rollercoaster technique and is illegal. d. sympathetic interviewing and is often part of feedback training.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:21 AM 95. Using criticism constructively means that an appraiser should try to a. use it only as a last resort. b. exaggerate praise while downplaying negative statements. c. watch one's timing. d. use the ―sandwich technique.‖ ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Performance Review Meetings and Feedback Sessions Bloom’s: Remember 6/23/2021 11:17 AM 3/17/2022 9:23 AM

96. It is recommended that a diagnosis of poor employee performance focus on a. the most egregious example. b. personality. c. effort. d. conditions outside the employee’s control.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:24 AM 97. Research suggests that when it comes to our own performance, most of us first attribute our bad performance to a. inadequate training. b. poor motivation. c. external constraints. d. lack of ability.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 98. Some people fault the review process because they believe that appraisals are useful a. as a warning to inexperienced employees. b. only for highly effective or ineffective employees. c. only for veteran employees.

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d. for employees nearing retirement.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 99. Employees who earn performance-based pay are more a. mobile. b. satisfied. c. educated. d. cynical.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 100. SkyGen requires that managers meet to discuss the performance of individual employees. They first rate those whose performances are particularly good or poor and then rate employees who are in the middle in order to ensure that their employee evaluations are in line with one another. This process is known as a. cross-referencing. b. authentication. c. mentoring. d. calibration.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Developing an Effective Performance Management Systems Bloom’s: Apply 6/23/2021 11:17 AM 4/4/2022 9:05 AM

Essay 101. Explain the two main purposes of performance management programs and why performance management systems sometimes fail.

ANSWER: Performance management programs serve many purposes, but in general those purposes can be clustered into two categories: administrative and developmental. The administrative purposes include decisions about who will be promoted, transferred, or laid off. They can also include compensation decisions and the like. Developmental purposes include those related to improving and enhancing an individual's capabilities, such as identifying a person's strengths and weaknesses, eliminating external performance obstacles, establishing training needs, and so on. The combination of administrative and developmental purposes of performance appraisal reflect, in a specific way, human resources management's larger role of integrating the individual with the organization.

Formal evaluations fail due to the following reasons:               

Inadequate preparation on the part of the manager The employee is not given clear objectives at the beginning of performance period The manager may not be able to observe performance or have all the information The performance standards may not be clear Inconsistent ratings among supervisors or other raters The manager rates employee’s personality rather than performance The halo effect, contrast effect, or some other perceptual bias Inappropriate time span for evaluation (either too short or too long) Overemphasis on uncharacteristic performance Inflated ratings because managers do not want to deal with ―bad news‖ Subjective or vague language in written evaluations Organizational politics or personal relationships cloud judgments No thorough discussion of causes of performance problems The manager is not trained in evaluation or giving feedback No follow up and coaching after the review

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.8-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Management Systems KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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102. Discuss the various types of rating errors that may exist in performance evaluations.

ANSWER:  Errors of central tendency - A performance rating error in which all employees are rated about average.  Leniency or strictness errors - A performance rating error in which the appraiser tends to give employees either unusually high or unusually low ratings.  Recency errors - A performance rating error in which the appraisal is based largely on the employee’s most recent behavior rather than on behavior throughout the appraisal period.  Contrast errors - A performance rating error in which an employee’s evaluation is biased either upward or downward because of comparison with another employee just previously evaluated.  Similar-to-me errors - A performance rating error in which an appraiser inflates the evaluation of an employee because of a mutual personal connection.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.8-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Developing an Effective Performance Management System KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 8:16 AM 103. Describe the management by objectives (MBO) approach and explain how it overcomes the limitations of resultsbased reviews.

ANSWER: In an MBO, employees establish objectives (such as production costs, sales per product, quality standards, and profits) by consulting with their managers and are then evaluated based on meeting those objectives. An MBO system consists of a cycle that begins with setting the organization’s common goals and objectives and ultimately returns to that step.

The system acts as a goal-setting process whereby objectives are established for the organization (Step 1), departments (Step 2), and individual managers and employees (Step 3).

Employees help establish specific goals, but those goals are based on a broad statement of an employee’s responsibilities prepared by the person’s supervisor. The employee-established goals are then discussed with the supervisor and jointly reviewed and modified until both parties are satisfied with them (Step 4). The goal statements are accompanied by a detailed account of the actions the employee proposes to take to reach the goals and how they will be measured (the metrics). During periodic reviews, the progress the employee makes toward the goals is then assessed (Step 5). The goals and metrics may be changed at this time as new or additional information is received. After a period of time, the employee does a selfevaluation and documents what the employee has accomplished. The employee and manager then jointly review and discuss the self-evaluation (Step 6). The final step (Step 7) is reviewing the connection between the employee’s performance and the organization’s.

POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.8-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Methods KEYWORDS: Bloom’s: Analyze DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:28 AM 104. Explain the different types of performance evaluation meetings and feedback sessions.

ANSWER: There are three basic types of formats for providing feedback during a performance evaluation meeting or feedback session: tell-and-sell, tell-and-listen, and problem solving. 





Tell-and-Sell. The skills required in the tell-and-sell format include the ability to persuade an employee to change behavior in a certain way. This may require the development of new behaviors on the part of the employee and skillful use of motivational incentives on the part of the appraiser/supervisor. But because there is less communication on the part of the employee, this format is less than ideal.

However, it may be used if other formats haven’t worked, the employee is resistant to change, or the employee is reluctant to participate in the discussion.

Tell-and-Listen. In the tell-and-listen format, the appraiser or supervisor communicates the strong and weak points of an employee’s job performance during the first part of the session. During the second part of the session, the employee’s feelings about the evaluation are thoroughly explored. The tell-and-listen method gives both managers and employees the opportunity to release and iron out any frustrating feelings they might have.

Problem Solving. This format is the most proactive. Listening, accepting, and responding to feelings are essential elements of it. However, the format goes beyond an interest in the employee’s feelings. It seeks to obtain the employee’s buy-in for a mutually agreed-upon way to overcome obstacles and actually improve the employee’s performance.

Managers shouldn't assume that one format is best for every review session. Rather, they can use one or more of the formats depending on the purpose of the session, the topic being discussed, and the receptiveness of the employee.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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105. What are some important guidelines for conducting a successful performance evaluation meeting?

ANSWER: There are probably no hard-and-fast rules for how to conduct an evaluation, but the guidelines that follow can increase an employee’s willingness to discuss performance and improve it, accept feedback from a supervisor, and increase the overall satisfaction with the feedback process.

1. Ask for a self-evaluation.

2. Invite participation.

3. Express appreciation.

4. Be supportive and demonstrate that you care.

5. Minimize criticism.

6. Establish mutual goals.

7. Follow-up on a day-to-day basis.

8. Identify the sources of ineffective performance.

9. Focus on changing the behavior, not the person.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.8-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Performance Review Meetings and Feedback Sessions KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:32 AM

Chapter 9 Managing Compensation True / False 1. Strategic compensation is the term used for all the processes used to determine the market rates to pay employees. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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2. An organization can reduce its training costs by raising selection standards and hiring better-qualified employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 3. CompteOrg introduced a new recognition program in which employees are publicly recognized for outstanding efforts or contributions to the firm. This is a form of nonfinancial compensation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is Compensation?

KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 4. CompteOrg is using a form of the OKR system as a way to link compensation to performance. An appropriate objective for the production unit might be "productivity should increase." a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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5. Pay-for-performance programs have little, if any, effect on employee productivity. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 6. Ari works between 40 and 50 hours every week, with the number of hours worked in a given week depending on how much work is needed. If Ari is paid every other Friday, and the amount of the check is always the same, then Ari is an hourly employee. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:53 AM 7. An organization achieves pay equity when employees' compensation is equal to the value of the work they perform. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:54 AM 8. According to the expectancy theory of motivation, employees’ level of motivation depends on the attractiveness of the rewards sought by employees and the probability of obtaining those rewards. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:54 AM 9. Using the compensation scorecard provides companies with a comparative tool to reinforce desired outcomes that are unique to the company’s strategy. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:55 AM 10. Managers in companies with compensation scorecards often struggle to know if the promotions, raises, bonuses, and pay adjustments they make are in line with the rest of the organization and its strategy.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 11. Because pay secrecy has a positive effect on motivation and employee trust, it is prevalent in organizations. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:56 AM 12. If Joey is a nonexempt employee working at a regular pay rate of $20 an hour, then a week in which Joey works 46 hours will result in the following: $120 overtime pay and gross pay for the week of $920. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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13. Nonexempt employees covered by the Fair Labor Standards Act must be paid at the rate of a rate of one and a half times their regular pay rate for time worked in excess of forty hours in their workweek. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:57 AM 14. Production managers at CompteOrg are required to exercise independent judgment in completing their jobs. They would be classified as exempt employees, which means that they are not covered by the overtime provisions under the Fair Labor Standards Act. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:58 AM 15. When the unemployment rate is low, there are fewer qualified workers looking for jobs. This labor market condition may encourage companies to raise wages in order to recruit or retain employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 16. External factors that influence wage rates include the worth of a job and the employer's ability to pay. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:58 AM 17. The worth of a job, as it is determined by its comparative worth with jobs in other firms, is an internal factor in the wage mix. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:59 AM 18. Rand is a clerk in the accounting group at CompteOrg. At a recent lunch with colleagues, who are all clerks in different departments at CompteOrg, Rand discovered that the clerks in the development teams earn higher wages than Rand does. This situation does not show internal pay equity. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:00 AM 19. A successful pay-for-performance system must be concerned with the perceived fairness of pay decisions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:00 AM 20. The profitability of the firm and productivity of employees affect pay level limits. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:01 AM Copyright Cengage Learning. Powered by Cognero.

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21. The consumer price index tracks the change in price over time of a ―market basket‖ of goods and services. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/5/2022 9:16 AM 22. Real wages represent the difference between wage increases and CPI increases. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 23. Clair and the marketing managers working on different product lines at CompteOrg compare their salaries and discover that they all make about the same amount. In this situation, these colleagues have individual pay equity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation Copyright Cengage Learning. Powered by Cognero.

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24. Job evaluation is a non-systematic, qualitative process of determining the relative worth of jobs in order to establish a comparison with the prevailing market and regional value of a job within a job family. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/5/2022 9:17 AM 25. A committee formed to evaluate the jobs at CompteOrg has written each job title, with a list of its duties and responsibilities, on a separate index card. Now they are putting those cards in order of importance. This committee is using a job ranking system to evaluate the jobs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:02 AM 26. Job ranking is a simple method that provides a precise measure of each job's worth. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 27. The point system is a quantitative job evaluation procedure that determines a job's relative value by calculating the total points assigned to it. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:03 AM 28. All jobs at CompteOrg are grouped according to predetermined grades based on the level of skill, breadth of knowledge, and amount of responsibility each job requires. When a new position needs to be created, its specifications can be compared to the descriptions of each grade to determine the appropriate wage. CompteOrg uses a job ranking system. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:03 AM 29. Compensable factors include skills, efforts, responsibilities, and leadership.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 30. A point manual can be used to determine the external equity of a job. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 31. Hollis is responsible for performing job evaluations. To do so, Hollis considers the knowledge, mental activity, and accountability required by the position. Hollis is using the Hay profile method. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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32. Employers refer to the area from which they obtain certain types of workers as the labor market. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 33. Changes in technology have required CompteOrg to create several new jobs in the company. Because CompteOrg uses a job classification system, the specifications of each new position can be compared to the descriptions of each grade to determine the appropriate wage. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:11 AM 34. The National Compensation Survey published by the Bureau of Labor Statistics can provide compensation statistics broken down by wages, salary, and benefits. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 35. The wage curve represents the wages paid to jobs after adjustment for cost-of-living. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 36. Managers group similar jobs into a pay grade in order to help with the setting of wages for all jobs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 37. Employees are likely to accept a promotion if succeeding rate ranges are larger in size. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 38. Steps within a rate range allow pay increases based on merit or seniority. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 39. Red circle rates are above the maximum for the pay range and are often frozen until the range shifts upward through market wage adjustments. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 40. Employees who are paid according to the skills and knowledge they have rather than the specific jobs they perform receive competence-based compensation.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:13 AM 41. Job-based compensation systems often fail to reward employees for their skills or the knowledge they possess, which is why it is seldom used today. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:13 AM 42. Marin works for a company that uses a job-based compensation system. The very nature of this system encourages Marin to learn new skills, which will expand career options and also increase Marin’s value to the company. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools Copyright Cengage Learning. Powered by Cognero.

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43. Broadbanding refers to collapsing many traditional salary grades into a few wide salary bands. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:14 AM 44. Emerson works at Lawn Ranger Landscaping as a mower and is paid a set rate for each lawn mowed. Emerson receives piecework compensation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:15 AM 45. Employees at CompteOrg are motivated to work hard because they know that their performance will lead to monetary rewards that are worth the extra effort. According to the expectancy theory, this compensation package has instrumentality. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:16 AM 46. The goal of strategic compensation is to enhance employee motivation and growth while concurrently aligning their efforts with the goals of the organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:17 AM 47. Because management positions are more difficult to evaluate and involve certain demands not found in jobs at the lower levels, some organizations do not attempt to include them in their job evaluation programs for hourly employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 48. Parris sometimes checks work-related e-mail from home on the weekend and follows up on it, even when the supervisor does not specifically ask Parris to. Under the Fair Labor Standards Act (FLSA), this employer must pay Parris for this work.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:18 AM 49. Indirect compensation includes healthcare benefits and commissions. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is Compensation?

KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 50. As a freelance editor, Willow is paid by the page for each page edited. Willow is an hourly employee. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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51. Because pay rate compression is an external pay equity issue, employees who face it are more likely to seek advancement within the firm. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 52. CompteOrg is facing the challenge of pay rate compression. To address this issue, the company might want to increase the size of pay increases for merit-worthy employees and redesign its pay structure to increase the spread between hourly and supervisory employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:19 AM 53. Because it makes managers responsible for how they spend company money, a compensation scorecard can cloud the transparency of how people are rewarded. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM Multiple Choice 54. Which of the following is an example of a nonfinancial compensation? a. Bonuses b. Commissions c. Health insurance d. Employee recognition programs ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is Compensation?

KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 55. Employee wages and salaries, incentives, bonuses, and commissions are part of a. nonfinancial compensation. b. indirect compensation. c. direct compensation. d. component compensation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is Compensation?

KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 9:42 AM Copyright Cengage Learning. Powered by Cognero.

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56. Employee recognition programs, rewarding jobs, organizational support, work environment, and flexible work hours to accommodate personal needs all fall within the category of a. financial compensation. b. nonfinancial compensation. c. direct compensation. d. indirect compensation.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: What Is Compensation?

KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 9:42 AM 57. Pay-for-performance programs a. tie rewards to firm profitability. b. are easy to implement and measure. c. tie rewards to employee effort. d. result in negligible increases in output.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 58. Which of the following falls outside of what is considered pay-for-performance? a. Merit pay b. Base salary c. Cash bonuses d. Gainsharing plans ANSWER: b POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:24 AM 59. Which of the following is a common goal of a strategic compensation policy? a. To reward employees’ past performance b. To mesh employees’ past performance with organizational goals c. To define the labor market d. To orient new employees ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:25 AM 60. The fact that people make comparisons to others is central to a. expectancy theory. b. the need for pay secrecy. c. pay-for-performance programs. d. equity theory.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM Copyright Cengage Learning. Powered by Cognero.

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61. When the organization pays wages that are relatively equal to that of other employers for similar work, it is the basis of a. comparable worth. b. external equity. c. compensable factors. d. equal pay.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 62. Employees’ anticipation that greater work effort will result in a valued reward forms the basis of a. expectancy theory. b. equity theory. c. instrumentality. d. internal equity.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:26 AM 63. Instrumentality of compensation package elements refers to a. wage rates of acceptable level. b. development of both internal and external pay equity. c. wage rates above the pay range maximum. d. rewards that are valued and motivate employees.

ANSWER: d POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:26 AM 64. Employees whose compensation is calculated on the basis of weekly, biweekly, or monthly periods are classified as a. salaried employees. b. hourly employees. c. management employees. d. white-collar employees.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 65. Employees covered by the overtime provisions of the Fair Labor Standards Act are labeled a. protected workers. b. nonexempt employees. c. salaried workers. d. exempt employees.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM Copyright Cengage Learning. Powered by Cognero.

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66. Under the Fair Labor Standards Act, exempt employees a. are required to be paid at the rate of one and a half times their regular pay rate for hours worked in excess of 40 hours in a week. b. must be paid at the rate of one and a half times their regular hourly wage for time worked in excess of eight hours in a day. c. are those employees not covered by the overtime provisions of the act. d. include most hourly personnel employed in interstate commerce.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:27 AM 67. Which of the following is an internal factor that can influence the rates at which employees are paid? a. Labor market conditions b. Collective bargaining c. The employer's ability to pay d. Cost of living ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 68. Which of the following is an external factor that can influence the rates at which employees are paid? a. The worth of the job b. The employees' relative worth c. The employer's ability to pay d. Cost of living ANSWER: d POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 69. An employee's relative worth can be determined by a. job analysis. b. labor market conditions. c. wage-rate surveys. d. an effective performance appraisal system.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 70. The measure of the average change in prices over time in a fixed "market basket" of goods and services is known as a. cost-of-living allowance. b. cost-of-living adjustment. c. the consumer price index. d. the inflation index.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM Copyright Cengage Learning. Powered by Cognero.

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71. Clauses in labor agreements that provide for quarterly cost-of-living adjustments in wages, basing the adjustments on changes in the consumer price index are known as a. maintenance clauses. b. escalator clauses. c. roll-up clauses. d. guarantee clauses.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 72. For real wages to increase, which of the following must be true? a. An employee's wage increase must be greater than the increase in the consumer price index (CPI). b. An employee must receive a lump-sum wage increase equal to the increase in the consumer price index (CPI). c. An employee's wage must simply increase without the influence of consumer price index (CPI). d. The consumer price index (CPI) must increase at least as much as the employee's wage.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 73. Jamie and Blake are both line workers at CompteOrg. This week, they each worked 40 hours. Jamie produced 83 units this week, and Blake produced 71 units. Jamie received higher pay for the week than Blake did. Jamie and Blake are compensated based on a. hourly work. b. piecework. c. skilled labor.

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d. competence.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:29 AM 74. Job evaluation helps to establish a. job classifications. b. the organization's ability to pay. c. internal equity. d. labor market conditions that affect pay.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 75. Which is the simplest and oldest method of job evaluation? a. Job worth system b. Job ranking system c. Job grade system d. Point system ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Job Evaluation Systems Bloom's: Remember 6/23/2021 11:17 AM 3/17/2022 9:52 AM

76. By using cards that list the duties and responsibilities of the job and arranging them in order of the importance of the jobs, Miller is using which type of job evaluation? a. Point method b. Job ranking system c. Job grade system d. Factor comparison method ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:36 AM 77. If Taylor groups jobs in the organization according to a series of predetermined wage grades, which system of job evaluation is Taylor using? a. Hay profile method b. Job ranking c. Factor comparison d. Job classification ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 4/4/2022 9:43 AM 78. Maddox is a clerk at CompteOrg in an entry level position and consistently gets positive evaluations for work done.

Maddox loves the job and has no desire to be promoted into another position within the company. In this situation, Maddox’s pay level may be limited by Copyright Cengage Learning. Powered by Cognero.

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a. the company's ability to pay. b. relative worth as an employee. c. the worth of the job. d. labor market conditions.

ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:38 AM 79. Which of the following reasons explains why escalator clauses in employee contracts may actually reduce motivation for employees to improve performance? a. The raises are not high enough to be meaningful. b. Too many conditions must be met to receive raises. c. Employees have to work too many hours. d. Pay is unrelated to individual performance.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:39 AM 80. A quantitative job evaluation procedure that determines a job's relative value on the basis of quantitative assessments of specific job elements is known as a. the point system. b. the job ranking system. c. the factor comparison method. d. the job grade system.

ANSWER: a POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM 81. Fiscal accountability, leadership, and product accountability elements of a job are considered a. job specifications. b. job classification factors. c. compensable factors. d. factor comparisons.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:40 AM 82. The relative worth of a job evaluated using the point manual is determined by a. benchmark jobs contained in the point manual. b. the wage mix. c. the number of steps within the pay grade. d. the total points that have been assigned to that job.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 9:52 AM Copyright Cengage Learning. Powered by Cognero.

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83. The job evaluation system that seeks to measure a job’s worth through its value to the business goals of the organization is known as the a. point method. b. job ranking system. c. work valuation system. d. Hay profile method.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:17 AM DATE MODIFIED: 3/17/2022 10:41 AM 84. The HR department at CompteOrg has been tasked with completing job evaluations of all positions to ensure that wages are properly aligned. They will be using several different methods to complete this process. For which category of jobs should they use the Hay profile method? a. Blue-collar jobs b. Entry level jobs c. Executive and managerial positions d. Jobs within a specific wage range ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:42 AM 85. The Hay profile method uses which three factors for evaluating jobs? a. Knowledge, skill, and responsibility b. Responsibility, mental ability, and skill c. Responsibility, knowledge, and mental ability d. Knowledge, accountability, and mental ability ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 9:52 AM 86. The employees at CompteOrg are meeting or exceeding their goals, and they consistently get positive reviews.

However, competition has forced down prices on the goods CompteOrg produces, thereby reducing the firm's income. In this situation, pay levels may be limited by a. the employer's ability to pay. b. the employees' relative worth. c. the employees' motivation. d. the worth of the job.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:42 AM 87. In conducting a wage and salary survey for office personnel, the relevant labor market to be surveyed is most likely a. regional. b. local. c. national. d. international.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Compensation Implementation: Pay Tools Bloom's: Understand 6/23/2021 11:18 AM 4/4/2022 9:56 AM

88. In order for Finch’s wage increase to actually improve Finch's purchasing power and standard of living, it must a. be larger than the increase in the CPI. b. be regulated through an escalator clause. c. be a cost of living adjustment. d. be based on merit.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/4/2022 9:57 AM 89. Which of the following provides a representation of the relationship between the relative worth of jobs and their wage rates? a. Regression line b. Wage survey c. Salary progression chart d. Wage curve ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:43 AM 90. In order to encourage employees to accept a promotion to a job in a higher grade, employers would use which of these approaches? a. Increase the size of successive rate ranges b. Increase the point spread of pay grades Copyright Cengage Learning. Powered by Cognero.

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c. Decrease the size of successive rate ranges d. Decrease the point spread of pay grades ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:44 AM 91. Jobs that are grouped into the same pay grade should a. all receive the same wage rate in order to achieve equality. b. be paid within a range that does not overlap with bordering job grades so that distinctions between grades are maintained. c. be paid within a range that may overlap with adjoining grades, so that an employee with experience can be paid as much as or more than a newer employee in a higher grade. d. be paid at different wage rates because the worth of these jobs to the organization may differ.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 9:52 AM 92. Which of the following explains the occurrence of red circle rates above the maximum for a given pay range? a. Promotional opportunities are plentiful. b. Employees have high seniority. c. Employees are demoted. d. Grades are added to the range.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/4/2022 9:59 AM 93. Employees at CompteOrg often sign up for classes or additional training because such activities can lead to pay raises even when their actual job titles or positions do not change. This is an application of a a. competence-based pay plan. b. performance-based pay plan. c. merit-based pay plan. d. seniority-based pay plan.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/4/2022 9:59 AM 94. Senior management at CompteOrg wants a better understanding of the relationship between the values of the jobs at the firm, as determined by their job evaluations, and the actual pay rate for each of those positions. The HR team can provide this information graphically by using a a. pay grade. b. wage curve. c. point system. d. salary plot.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:47 AM Copyright Cengage Learning. Powered by Cognero.

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95. Which of the following is considered to be the greatest challenge in using a competence-based pay system? a. Encouraging employees to take advantage of it b. Reduction in organizational flexibility c. Loss of productivity d. Developing appropriate measures of skills and competencies ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:48 AM 96. The new management at CompteOrg felt that the company had too many salary grades, making the compensation system overly complex and encouraging an obsession with pay grade rather than skill development. They are collapsing the salary grades into a few wide salary bands in a process known as a. red circling. b. broadbanding. c. pay ranging. d. factor comparison.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:48 AM 97. The description "G2 jobs include those classes of positions for which the duties are to be performed with minimal supervision and little latitude for the exercise of independent judgment" is typical of that found in what type of job evaluation system? a. Job ranking b. Job classification c. Point system d. Competency-based Copyright Cengage Learning. Powered by Cognero.

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ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 9:52 AM 98. CompteOrg is using a job evaluation system in which they evaluate jobs by comparing their descriptions with predetermined wage grades. While they appreciate the simplicity of this system, they want to switch to a system that is more precise. CompteOrg should consider moving to what type of job evaluation system? a. Job ranking b. Job classification c. Point system d. Competency-based ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/4/2022 10:00 AM 99. CompteOrg has identified leadership skills, responsibility, and communication as three key traits line managers must possess. Leadership and communication each make up 35 percent, while responsibility makes up 30 percent of the position. Those percentages are a. compensable factors in the points manual. b. points in the point manual. c. weights in the point system. d. degrees in the point system.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Job Evaluation Systems Bloom's: Apply 6/23/2021 11:18 AM 3/17/2022 10:52 AM

100. CompteOrg has spent a lot of time collecting wage and salary survey data from the relevant job markets for each of its positions. They are most likely trying to maintain a. internal equity. b. external equity. c. individual equity. d. union equity.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:52 AM 101. The Fair Labor Standards Act prohibits the employment in hazardous occupations such as mining, logging, and meatpacking for individuals between the ages of a. 14 and 21. b. 16 and 18. c. 16 and 21. d. 18 and 21.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:53 AM 102. A number of employees in the production department at CompteOrg have approached their supervisors to request Copyright Cengage Learning. Powered by Cognero.

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raises. They have said that colleagues who work in other departments at CompteOrg but with similar job titles and job descriptions, receive a higher wage. How can CompteOrg ascertain the truth of this anecdotal evidence? a. Perform job evaluations. b. Match the CPI. c. Initiate escalator clauses. d. Conduct wage and salary surveys.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Job Evaluation Systems KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:53 AM 103. A number of employees at CompteOrg have approached their supervisors to request raises. They have said that colleagues who work for other companies in similar positions receive a higher wage. How can CompteOrg ascertain the truth of this anecdotal evidence? a. Perform job evaluations. b. Conduct wage and salary surveys. c. Initiate escalator clauses. d. Investigate the CPI. ANSWER: b POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:54 AM 104. Which of the following collects and displays the results for all the measures that a company uses to monitor and compare compensation among internal departments or units? a. Red circle rate b. Competence-based pay system c. Compensation scorecard d. Point system ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:54 AM 105. According to the compensation scorecard, employers are paying their employees below the company norm if the function has a compa ratio below a. 25 percent. b. 50 percent. c. 75 percent. d. 100 percent.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:55 AM 106. Pay compression most often occurs when a. an organization’s pay structure includes a wide spread between pay rates for hourly and supervisory employees. b. wage differences between high- and low-paying jobs increases. c. less experienced, often junior employees, earn as much or more than experienced employees due to high starting salaries for new employees. d. pay rates are influenced by government-based rather than market-based factors.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Government Regulation of Compensation Bloom's: Understand 6/23/2021 11:18 AM 4/4/2022 10:01 AM

107. Compensatory time for employees includes which of the following? a. Employees are given time off in return for overtime work. b. Employees earn minimum wage plus their hourly rate for overtime hours worked. c. Incentive payments are given for premium levels of piecework. d. Under FLSA, no employee may be given compensatory time.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:58 AM 108. Which of the following may create problems for managers who wish to maintain pay secrecy among employees? a. NASDAQ information b. Internet salary survey data c. FLSA requirements d. Davis-Bacon standards ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 10:59 AM Essay 109. Briefly discuss the three kinds of pay equity and the motivating value of pay equity for employees.

ANSWER: Simply defined, equity embraces the concept of fairness. Equity theory, also referred to as distributive fairness, is a motivation theory that explains how people respond to situations Copyright Cengage Learning. Powered by Cognero.

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in which they feel they have received less (or more) than they deserve. The theory points out that individuals make comparisons with people both inside and outside their organization, and these comparisons influence their motivation. For employees, pay equity is achieved when the compensation received is equal to the value of the work performed.

The three kinds of pay equity are:   

External equity—people in similar jobs compare themselves to what others are making in different organizations.

Internal equity—people compare themselves to peers in different jobs in the same organization.

Individual equity—people compare themselves to others in their organization with the same job.

Research clearly demonstrates that employees’ perceptions of pay equity, or inequity, can have dramatic effects on their motivation for both work behaviors and productivity.

Managers must, therefore, develop strategic pay practices that are both internally and externally equitable.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/4/2022 10:01 AM 110. What are some of the factors that can influence wage rates in a firm?

ANSWER: In practice, a combination of internal and external factors can influence, directly or indirectly, the rates at which employees are paid.

Internal factors that influence wage rates are: 1. Compensation strategy of the organization 2. Worth of the job 3. Employee’s relative worth 4. Employer’s ability to pay

POINTS: DIFFICULTY:

Major external factors that can influence wage rates are: 1. Labor market conditions 2. Area pay rates 3. Cost of living 4. Collective bargaining if the employer is unionized 5. Legal requirements 1 Moderate

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Design: The Pay Mix KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 11:00 AM 111. What is a compensation scorecard, and why would an organization find it valuable?

ANSWER: The compensation scorecard collects and displays the results for all the measures that a company uses to monitor and compare compensation among internal departments or units.

The scorecard, with measures of compensation that are determined by the organization, creates a comparative tool the organization can use to reinforce desired outcomes that are unique to the company’s strategy. In other words, with a well-designed scorecard, a measure of the percentage of annual incentives in relation to organizational targets helps managers assess whether a function is meeting its targets and paying its employees in accordance with those objectives.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Assessment KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 11:01 AM 112. Briefly discuss the main bases of compensation, including hourly, piecework, salaried, and exempt vs. nonexempt.

ANSWER: Work performed in most private, public, and not-for-profit organizations has traditionally been compensated based on hourly work. These employees are classified as hourly employees, or wage earners, and are normally paid only for the time they work.

Piecework compensation, in which employees are paid according to the number of units they produce, is another kind of compensation, though it is far less prevalent than hourly work as a basis for compensating employees.

Those whose compensation is computed on the basis of weekly, biweekly, or monthly pay periods are classified as salaried employees. Salaried employees, unlike hourly employees, are generally paid the same for each pay period, even though they occasionally may work more hours or fewer than the regular number of hours in a period. They also usually receive certain benefits not provided to hourly employees.

Another basis for compensation centers on whether employees are classified as nonexempt or exempt under the Fair Labor Standards Act (FLSA). Nonexempt employees are covered by the act and must be paid at a rate of one and a half times their regular pay rate for time worked in excess of 40 hours in their workweek. Most hourly workers employed in interstate Copyright Cengage Learning. Powered by Cognero.

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commerce are considered nonexempt workers under the FLSA. Employees not covered by the overtime provision of the FLSA are classified as exempt employees. The U.S. Department of Labor (DOL) considers employees as exempt when their primary duty includes ―the exercise of discretion and independent judgment with respect to matters of significance.‖ POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 9:52 AM 113. Explain competence-based pay including its advantages and disadvantages. Include in your discussion the practice of broadbanding.

ANSWER: Competence-based pay, also known as knowledge-based pay, pay-for-knowledge, or multiskilled-based pay, compensates employees for the different skills or increased knowledge they possess rather than for the job they hold in a designated job category. There are several advantages that stem from the use of skill-based pay plans. The most frequently cited benefits of skill-based pay include greater productivity, increased employee learning and commitment to work, improved staffing flexibility to meet production or service demands, and the reduced effects of absenteeism and turnover. Unfortunately, some skillbased pay plans limit the amount of compensation employees can earn, regardless of the new skills or competencies they acquire. Further, employees can become discouraged when they acquire new abilities but find there are no better jobs to which they can transfer.

Organizations that adopt a skill-based pay plan frequently use broadbanding. Broadbanding simply collapses many traditional salary grades into a few wide salary bands. In using broadbanding, organizations attempt to structure their compensation payments to employees in a way that encourages lateral skill building and addresses the need to pay employees performing multiple jobs with different skill level requirements equitably. By broadbanding, organizations can consider job responsibilities, individual skills, and career mobility patterns in assigning employees to bands.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation Implementation: Pay Tools KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 11:02 AM Copyright Cengage Learning. Powered by Cognero.

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114. Briefly discuss the legal requirements of the Fair Labor Standards Act used to regulate employee compensation, specifically with regard to minimum wage rates and child labor.

ANSWER: Regarding minimum wage rates, the minimum wage prescribed by federal law has been raised several times. Concerning overtime payments, the FLSA also states that an overtime rate of one and a half times the base rate must be paid for all work in excess of 40 hours during a given week.

Regarding child labor, the FLSA forbids minors between 16 and 18 years of age to be employed in hazardous occupations. Those under 16 years of age cannot be employed in work destined for interstate commerce unless performed under a temporary work permit or for a parent.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.9-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Government Regulation of Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/17/2022 9:52 AM

Chapter 10 Pay-for-Performance: Incentive Rewards True / False 1. Historically, incentive plans have not been a major element of strategic compensation management. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 2. The performance threshold refers to the largest amount available for employees to earn as incentive pay. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:59 AM 3. Incentive plans can create an organizational environment of shared commitment since individuals contribute to organizational success. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 4. Meshing compensation and organizational objectives helps employees assume ownership of their jobs, which can, in turn, improve their effort and overall job performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM Copyright Cengage Learning. Powered by Cognero.

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5. Less than 60 percent of companies globally offer variable pay programs. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:00 AM 6. Incentive plans seldom work effectively if employees cannot clearly see a connection between the incentive payments they receive and their performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:00 AM 7. The most effective incentive plans are those in which employees view payments as both a reward and an entitlement. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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A-Head: Strategic Reasons for Incentive Plans Bloom's: Understand 6/23/2021 11:18 AM 3/18/2022 9:01 AM

8. Incentive plans based on productivity can reduce labor costs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 9. Globisys wants to be known as a leader in first-to-market for new technology, so employees are rewarded for the speed by which they develop new products. Their incentive plan is tied to an organizational goal. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:01 AM 10. Pay for employees on the production line at Globisys is based on the number of units that roll off their line each day.

Because they receive a specified payment for each unit, they are paid under a straight piecework program. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:02 AM 11. Under a straight piecework plan, if five minutes is the standard time to produce one unit and the employee's hourly rate is $17.50, the piece rate is $3.50 per unit. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:23 AM 12. A big advantage of piecework systems is that the wage payment is simple to compute. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:03 AM 13. Fixed pay is less flexible than variable pay. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:03 AM 14. Piecework may be inappropriate where technology changes are frequent. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 15. Generally, a bonus plan is part of an employee's base pay. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:04 AM 16. The standard hour plan provides bonus payment for completing work in less than the specified time.

Copyright Cengage Learning. Powered by Cognero.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 17. Under standard hour plans, pay is based on specific production standards set for individual jobs. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:04 AM 18. In order to make sure that the pay it gives to executives is comparable to that of similar companies, Globisys can use competitive benchmarking. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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19. In order for Globisys to establish effective rewards based on group contributions, the firm should measure performance without considering the contributions of other teams and use this system when work is organizationally interdependent. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Setting Performance Measures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:05 AM 20. A spot bonus is usually given for some employee effort that is not directly tied to an established performance standard. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 21. Unlike a bonus, a merit raise may be perpetuated year after year even when performance declines. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Individual Incentive Plans Bloom's: Understand 6/23/2021 11:18 AM 3/18/2022 8:58 AM

22. A problem often encountered with merit raises is that employees may not believe that their compensation is tied to effort and performance, and they may not be able to differentiate between merit pay and other types of pay increases. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 23. The way for companies to make noncash incentive awards most effective as motivators is to tie the award to performance and support of the firm's goals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:07 AM 24. Under the Scanlon plan or Improshare program, psychological ownership can play a stronger role than financial ownership in employee performance. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 25. Globisys has an employee stock ownership plan. In this plan, the employees own shares of stock, but they do not actually buy them. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:07 AM 26. Generally, an employee stock ownership plan is more likely to serve its intended purposes in privately held companies than in publicly held ones. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM Copyright Cengage Learning. Powered by Cognero.

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27. Twice a year, Globisys pays all of its regular employees a bonus that is based on the firm's profits in the previous six months. This is an example of a profit sharing plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:11 AM 28. An advantage of using a straight salary plan to compensate sales employees is that employees are paid for performing only sales effort. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 29. The compensation of salespeople at Globisys fluctuates each pay period, as the amount each person receives is determined solely as a percentage of that person’s sales. They are paid according to a straight commission plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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A-Head: Individual Incentive Plans Bloom's: Apply 6/23/2021 11:18 AM 3/18/2022 9:11 AM

30. The salespeople at Globisys are compensated under a straight commission plan. Because their compensation rate is not fixed, one way to help them avoid any personal cash flow problems is to allow them a salary draw. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:12 AM 31. An analysis of executive salaries shows that long-term incentive rewards and bonuses make up the largest portion of executive pay. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:29 AM 32. Executive base salaries represent between 10 and 20 percent of total annual compensation. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:31 AM 33. One drawback to straight commission plans is that they may induce salespeople to grant price concessions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 34. Companies use executive stock options as an incentive for senior managers because stock options give those managers a significant stake in the success of a business. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executive KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:34 AM 35. Stock options are rights attached to the achievement of specific organizational objectives. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:33 AM 36. Short-term incentives for executives tend to place too much emphasis on monthly or quarterly performance, which may lead to negligence of long-term survival and growth objectives, which is a main criticism of this form of incentive. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:36 AM 37. When the team developing the GLX at Globisys brought it in under budget, team members received a bonus. The amount each individual received varied based on salary level. In this situation, the team bonus was paid out in proportion to their relative contribution to the team. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:38 AM Copyright Cengage Learning. Powered by Cognero.

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38. If Globisys wants to increase employee job satisfaction and improve customer awareness, the firm may accomplish this by instituting a gainsharing plan. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:16 AM 39. The idea behind the Scanlon plan is that employees should offer ideas to improve productivity and, in turn, be rewarded for those ideas. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 40. Globisys uses an incentive payout based on increases in sales volume. Globisys is using a Scanlon plan. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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A-Head: Group Incentive Plans Bloom's: Apply 6/23/2021 11:18 AM 3/18/2022 9:16 AM

41. Globisys senior management has "promoting interaction and support between management and employees" as one of its goals in order to improve productivity and, ultimately, company profitability. Globisys should consider an Improshare plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:39 AM 42. Globisys senior management wants to use an incentive plan that will allow all Globisys employees to benefit from the plan's payout. This means they should be looking at enterprise incentive plans. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:17 AM 43. Profit-sharing plans in which payments are only made once a year or deferred until retirement have limited motivational value for employees. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:18 AM 44. Globisys has a stock option program, which means that it rewards employees' performance by giving them shares of stock. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:19 AM 45. In an effort to increase employee productivity, Globisys has initiated a stock option program. This means that for a limited period of time, employees will be able to purchase some shares of stock in Globisys at a set price. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:39 AM 46. By using employee stock ownership plans, Globisys can provide retirement benefits for its employees at a relatively Copyright Cengage Learning. Powered by Cognero.

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low cost. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:20 AM 47. Employers use stock ownership incentive plans to give employees a share in the company's success. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 48. ESOPs have been criticized because a pensioner can become dependent on the stock price. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:18 AM 3/18/2022 8:58 AM

49. Because the federally established Pension Benefit Guaranty Corporation guarantees them their contribution to their employer’s employee stock ownership plan, employees are comfortable with the plan. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:21 AM Multiple Choice 50. An incentive pay program’s performance threshold sets which of the following? a. The minimum level an employee must reach in order to qualify for fixed pay b. The minimum level an employee must reach in order to qualify for variable pay c. An organizational objective that signifies profitability d. A customized incentive plan that measures employee output and rewards exceptional employee performance ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:23 AM 51. Which of the following reasons might an organization give for implementing incentive plans? a. To match productivity levels with employee skills b. To focus employee efforts on specific performance targets c. To move the organization closer to using team games in the achievement of results d. To shift compensation from money to recognition ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:27 AM 52. Which of the following falls into the category of enterprise incentive plans? a. Scanlon plan b. Improshare c. Stock options d. Sales incentives ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:28 AM 53. Globisys Industries has announced the rollout of a new incentive program for its production team. A baseline of performance has been established based upon actual production numbers from the last six quarters. If productivity exceeds that deadline in a quarter, 80 percent of the money saved will be given to the employees. What type of plan is this? a. Profit sharing b. Stock option c. Perquisite d. Gainsharing ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Group Incentive Plans Bloom's: Apply 6/23/2021 11:18 AM 4/5/2022 9:40 AM

54. Group incentive plans include which of the following? a. Straight salary plan b. Improshare c. Straight commission plan d. Profit sharing ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:41 AM 55. Which of the following is an advantage of an incentive pay program? a. Incentives focus employee efforts on high levels of salary compensation. b. Incentives shift attention from equity and justice to pay in an organization. c. Incentives are a way to distribute success among those not responsible for producing that success. d. Incentives are a means to reward or attract top performers when salary budgets are low.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:31 AM 56. When setting performance measures for incentive systems, we can say that the best measures are those that a. are quantitative, simple to understand, and show a clear relationship to improved performance. b. are qualitative, flexible, and create competition between employees. c. allow employers to "ratchet up" standards and base rewards on qualitative standards.

Copyright Cengage Learning. Powered by Cognero.

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d. reduce administrative costs, determine rewards based only on quantity, and reward only exceptional employees.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Setting Performance Measures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 57. According to Sammer, establishing a clear link between performance and payout a. has little effect on employee behavior. b. does not require the assessment of organization metrics. c. involves technically detailed, quantitative, and extremely thorough payout formulas. d. is one of the characteristics of a successful incentive plan.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:41 AM 58. Which of the following best describes the design of individual incentive plans? a. Motivation b. Comprehensiveness c. Flexibility d. Consistency ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Individual Incentive Plans Bloom's: Remember 6/23/2021 11:18 AM 3/18/2022 9:33 AM

59. Employees on the G13 production line at Globisys are paid a set rate for each unit produced. They are working under which type of incentive plan? a. Differential piece rate b. Standard piece rate c. Straight piecework d. Individual rate pay ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:34 AM 60. A worker at Globisys paid under a straight piecework rate made $22.75 an hour this week. If each unit took the employee 12 minutes to produce, what is the piece rate per unit? a. $1.95 b. $2.75 c. $4.55 d. $6.15 ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:35 AM 61. According to research, what range of merit increase is necessary to serve as a pay motivator? a. 3 to 5 percent Copyright Cengage Learning. Powered by Cognero.

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b. 7 to 9 percent c. 11 to 13 percent d. 15 to 17 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:35 AM 62. Piecework is appropriate when a. technology changes are frequent. b. quality is more important than quantity. c. productivity standards are difficult to develop. d. a job is fairly standardized.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 63. Raj likes to give small rewards to employees "caught in the act" of doing something good, even if that effort is not directly tied to a performance standard. By doing this, Raj is making use of a a. piece rate plan. b. differential piece rate. c. merit pay. d. spot bonus.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:36 AM 64. The pay for employees on the GRX line at Globisys is not based on the actual amount of time it takes them to complete a job. Rather, they are paid based on a predetermined amount of time for completing the job. These employees are working under the a. piece rate plan. b. standard hour plan. c. time division plan. d. completion pay system.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:37 AM 65. The cardinal rule when administering incentive plans is for managers to combine thorough planning with a. the approval of employees. b. no limits on rewarding exceptional performance. c. allowing incentive payments to eventually become pay guarantees. d. a "proceed with caution" approach.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administering Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:42 AM Copyright Cengage Learning. Powered by Cognero.

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66. Steph, an extremely efficient worker who is capable of producing more units per hour, works in a company that uses a piecework system. However, Steph monitors the productivity rate of colleagues and is careful to never work at a faster pace than them. By limiting personal productivity in this way, Steph wants to avoid a. differentiation. b. free-riding. c. favoritism. d. rate busting.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:52 AM 67. Globisys is launching a new incentive plan for individual pay. To increase its chances for success, the plan should measure a. work that is independent of others' contribution. b. work that is organizationally interdependent. c. output without considering effects of the environment. d. based on personalities and political preferences.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Setting Performance Measures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 9:59 AM 68. A cash or stock award determined by increase in stock price during any time chosen by the executive in the option period, which does not require executive financing is known as a. phantom stock. b. stock appreciation rights. c. restricted stock. d. performance shares.

ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 69. In most profit-sharing plans, what percentage of the net profit is typically shared? a. 5 to 10 percent b. 10 to 15 percent c. 15 to 20 percent d. 20 to 25 percent ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:00 AM 70. Globisys is launching a set of new incentive plans, based on individual, group, and enterprise pay. Although each plan will have unique features, one thing that all plans should have in common is to measure a. work that is independent of others' contribution. b. work that is organizationally interdependent. c. in a way that shows a relationship between work and performance. d. without considering contributions of other teams.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:18 AM 3/18/2022 10:00 AM

71. A sales incentive plan that permits salespeople to be paid for performing various duties not reflected immediately in their sales volume is known as a a. merit plan. b. straight salary plan. c. lump-sum merit pay. d. standard hour plan.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 72. Salespeople at Globisys are compensated based on a percentage of sales. This is known as a a. straight ratio plan. b. straight salary plan. c. straight commission plan. d. straight bonus plan.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:43 AM 73. Globisys is investigating ways to incentivize professional employees who engage in more complex tasks. The most effective incentives will include which of the following? a. Short-term pay for performance b. Opportunity to master a new skill c. Stock options Copyright Cengage Learning. Powered by Cognero.

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d. Reward for completing a task ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Professional Employees KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:44 AM 74. Organizations do not include which of the following in the typical executive compensation package? a. Base salary b. Proficiency adjustments c. Perquisites d. Short-term incentives ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:03 AM 75. The greatest influence on executive base salary is most likely a. the amount of short-term incentives received. b. the amount of long-term incentives received. c. the levels of competitive salaries in the job market. d. the time spent in the occupation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Incentives for Executives Bloom's: Understand 6/23/2021 11:18 AM 3/18/2022 8:58 AM

76. In addition to traditional financial gauges, organizations use which of the following when computing executive pay? a. Performance markers b. Global standards c. Application rewards d. Balanced scorecards ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:04 AM 77. Long-term incentive plans in which rights are granted to executives to purchase shares of their company's stock at a fixed price for a fixed period of time are known as a. stock options. b. stock grants. c. restricted stocks. d. performance shares.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 78. Which of the following is an individual type of incentive plan? a. Improshare b. Lump sum merit pay c. Stock options Copyright Cengage Learning. Powered by Cognero.

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d. Employee stock ownership plans ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 79. Some of the benefits that Globisys gives to its CEO and other top executives as a way to attract and retain talented individuals include chauffeurs, country club memberships, and special vacation policies. These are known as a. executive rewards. b. perquisites. c. golden parachutes. d. assigned benefits.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:05 AM 80. A major concern of executive compensation involves a. timing of the bonus. b. the amount of compensation. c. lack of perquisites. d. lack of objective market data.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Incentives for Executives Bloom's: Understand 6/23/2021 11:18 AM 3/18/2022 8:58 AM

81. Group incentive plans are typically used for which of the following reasons? a. Enable employees to share the benefits of improved efficiency b. Provide supplement to employee pensions and retirement accounts c. Reduce the "free-ride" effect d. Reward employees for individual contribution to organizational performance ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:45 AM 82. A problem with creating team incentive plans is that a. they encourage negativity rather than cooperative behavior. b. not all teams are created alike. c. they don't enable employees to share efficiency gains. d. they pay only when agreed-upon standards are met or exceeded.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:46 AM 83. Team incentive bonuses may be paid out via which of the following types of distribution? a. To the team members with the highest productivity b. In proportion to each member's base pay Copyright Cengage Learning. Powered by Cognero.

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c. Through complex formulas used to increase employee motivation d. On the basis of individual performance appraisal ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:09 AM 84. Globisys’ robust incentive program rewards employees generously for completing tasks ahead of schedule and/or under budget. Which of the following groups is this plan unlikely to motivate? a. Engineers b. Order-fulfillment specialists c. Clerical workers d. Assembly-line workers ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:47 AM 85. Which of these bonus incentive plans uses employee and management committees to gain cost-reduction improvements? a. Piecework b. Rucker plan c. Scanlon plan d. Improshare ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:47 AM 86. The philosophy behind the Scanlon plan is that a. employees should make suggestions to improve performance and be rewarded for their contributions. b. organizational profits should improve through sales efforts. c. managers and employees should establish quality and quantity goals for optimum organizational performance. d. rewards should be shared with employees based on improved profits.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 87. Globisys uses a bonus plan that is based on overall group productivity in which the determination of a bonus includes both production employees and nonproduction. Which type of gainsharing program is being used? a. Profit sharing b. Rucker plan c. Improshare d. Scanlon plan ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:14 AM 88. The purpose of a profit-sharing plan is to Copyright Cengage Learning. Powered by Cognero.

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a. allow workers to contribute specific knowledge to improving the organization. b. give employees the opportunity to increase their earnings. c. enable workers to share in labor cost savings. d. instill commitment to the employee's immediate work group.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 89. The success of the Lincoln Electric Company profit-sharing plan rests largely on a. contributions by employees. b. objective standards. c. comparison data between departments. d. economics of the review period.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 90. Globisys notified all employees that for the next 60 days, employees can purchase up to 200 shares of stock in the company at the price at which it closed at the end of yesterday's trading day, which was $38, regardless of any price fluctuations in the market. Which of the following is Globisys using to incentivize its employees? a. Bonuses b. Stock options c. Benefits d. Perquisites ANSWER: b POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:15 AM 91. ESOPs can qualify as tax-exempt employee trusts under which section of the Internal Revenue Code? a. 402(a) b. 457(k) c. 401(a) d. 407(k) ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:16 AM 92. Which of the following is a disadvantage of employee stock ownership plans? a. Employers are able to provide retirement benefits to employees, but only at a relatively high cost. b. Employees' pensions are more vulnerable due to stock market fluctuations. c. Employee stock ownership plans can decrease employees' pride of ownership. d. Employee stock ownership plans provide an incentive for management to significantly reduce expenses.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Enterprise Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:49 AM Copyright Cengage Learning. Powered by Cognero.

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93. The CFO at Globisys has been incentivized with a stock option that can only be exercised after a three-year vesting period. This is known as a. competitive benchmarking. b. a golden handcuff. c. the free-rider effect. d. rate busting.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Executives KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 10:18 AM 94. Globisys just developed a complex incentive system in which the rewards provide purpose, as well as give autonomy to the workers and offer them the opportunity to master a skill. This new system was most likely designed to a. be an enterprise system. b. incentivize groups. c. attract manufacturing workers. d. reward professionals.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.10-7 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Incentives for Professional Employees KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:55 AM Essay 95. Briefly explain three individual incentive plans.

ANSWER: (Students should discuss three of the following four plans.)

Piecework is one of the oldest incentive plans. When piecework is used, employees receive a certain rate for each unit they produce. Their compensation is then determined by the total number of units they produce during a given pay period. The piecework system is easier to Copyright Cengage Learning. Powered by Cognero.

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implement and is more likely to succeed when output can be easily measured, the quality of the product is less critical, the job is fairly standardized, and a constant flow of work can be maintained. Piecework has the advantage of motivating employees who want to increase their earnings. Although piecework has advantages, it is limited in that it cannot be used for certain types of jobs, such as where individual contributions are difficult to distinguish or where employees have little control over output as a result of mechanization. In addition to this limitation, piecework may not be an effective motivator at all times. For example, employees may not exert maximum effort if they feel it will lead to disapproval from coworkers.

The standard hour plan is an incentive technique that sets incentive rates based on a predetermined "standard time" for completing a job. If employees finish the work in less time than expected, they are still paid based on the standard time for the job multiplied by their hourly rate. Standard hour plans are easily suited to operations with a long cycle or to jobs that are nonrepetitive and require a variety of skills. While standard hour plans motivate employees to produce more, quality may suffer if employees become careless and do their work too fast.

A bonus is an incentive that is given to an employee beyond one's normal base wage.

Bonuses do not become part of base pay. They can be paid out on the basis of cost reduction, quality improvements, or other performance criteria.

Merit pay is normally given on the basis of an employee having achieved some objective performance standard. In order to provide motivational value, merit pay plans should distinguish between an increase in base pay and the merit increase. Merit increases are normally granted yearly in conjunction with an employee's annual performance review. They can, however, be given out at any desired time period. Organizations may award lump-sum merit bonuses when they do not wish to raise an employee's base pay.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/5/2022 9:57 AM 96. Discuss the problems identified with merit raises. As a manager, what could you do to ensure that merit raises fulfill their intended value?

ANSWER: Merit raises may not always achieve their intended purpose. Compensation specialists recognize the following problems with merit pay plans:   

Money available for merit increases may be inadequate to satisfactorily raise all employees’ base pay.

Managers may have no guidance in how to define and measure performance; there may be vagueness regarding merit award criteria.

Employees may not believe that their compensation is tied to effort and performance; they may be unable to differentiate between merit pay and other types of pay

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 

increases.

Employees and their managers may hold different views of the factors that contribute to job success.

Merit pay plans may create feelings of pay inequity.

While there are no easy solutions to these problems, organizations using a true merit pay plan often base the percentage pay raise on merit guidelines tied to performance appraisals. For example, a certain pay increase, such as ―3 percent,‖ will be tied to a certain performance evaluation, such as ―above average.‖ The percentages may change each year, depending on various internal or external concerns such as profit levels or national economic conditions as indicated by changes in the consumer price index. To prevent all employees from being rated outstanding or above average, managers may be required to distribute the performance rating according to some preestablished formula (such as only 10 percent can be rated outstanding).

Additionally, when setting merit percentage guidelines, organizations should consider individual performance along with such factors as training, experience, and current earnings.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Individual Incentive Plans KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 97. Identify the principal methods for compensating salespersons and the advantages of each method.

ANSWER: Compensation plans for sales personnel may consist of a straight salary plan, a straight commission plan, or a combination salary and commission plan. The straight salary plan allows salespeople to be paid for performing duties not reflected immediately in their sales volume. It enables them to devote time to providing services and building customer goodwill without jeopardizing their income. A limitation of this plan is that employees may not be motivated to maximize their sales volume.

The straight commission plan bases compensation on a percentage of sales. This plan provides maximum incentive and is relatively easy to compute and understand. However, disadvantages of this type of plan include an emphasis on sales volume instead of profits. In addition, customer service after the sale is likely to be a lower priority.

When a combination salary and commission plan is used, the percentage of cash compensation paid out in commissions is called leverage. Leverage is a ratio of base salary to commission. The amount of leverage is determined after considering the constraining factors affecting performance. The combination plan has the advantages of both the straight salary and the straight commission plans, with few disadvantages.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPOG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Individual Incentive Plans Bloom’s: Understand 6/23/2021 11:18 AM 4/5/2022 10:01 AM

98. Briefly describe the Scanlon plan.

ANSWER: The Scanlon plan enables employees who offer ideas and suggestions that improve productivity to be rewarded for these suggestions. The plan allows employee participation primarily through shop committees established in each department. These committees consider production problems and make suggestions for improvement within their respective departments to an organization-wide screening committee. Both of these committees are composed of an equal number of employees and managers. The screening committee reviews the data that serve as the basis for monthly bonuses, in addition to acting on suggestions received from the shop committees and advising top management. An established formula, based on increases in employee productivity as determined by a norm that has been established for labor costs, serves as the basis for financial incentives. The plan may also establish a reserve fund to be distributed at the end of the year to employees according to the same formula.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Group Incentive Plans KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM 99. What are the pros and cons of high executive pay?

ANSWER: Pros: Large financial incentives reward superior performance.

Business competition is pressure filled and demanding.

Good executive talent is in great demand.

Effective executives create value for shareholders and organizations.

Cons: High executive salaries and benefits look bad in an era of massive downsizing, low wage increases, and increased workloads for layoff survivors. Cries for performance accountability and openness abound.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-8 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Incentives for Executives Bloom’s: Understand 6/23/2021 11:18 AM 4/5/2022 10:02 AM

100. Discuss the advantages of incentive pay programs.

ANSWER: The advantages of incentive pay programs include the following:       

Incentives focus employee efforts on specific performance targets. They provide real motivation that produces important employee and organizational gain.

Incentive payouts are variable costs linked to the achievement of results. Base salaries are fixed costs largely unrelated to output.

Incentive compensation is directly related to operating performance. If performance objectives (quantity and/or quality) are met, incentives are paid. If objectives are not achieved, incentives are withheld.

Incentives foster teamwork and unit cohesiveness when payments to individuals are based on team results.

Incentives are a way to distribute success among those responsible for producing that success.

Incentives are a way to increase equity and justice in an organization.

Incentives are a means to reward or attract top performers when salary budgets are low.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.10-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Reasons for Incentive Plans KEYWORDS: Bloom’s: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/18/2022 8:58 AM

Chapter 11 Employee Benefits 1. Benefits generally account for approximately 15 percent of payroll costs. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Elements of a Successful Benefits Program Bloom's: Remember 6/23/2021 11:18 AM 4/7/2022 8:05 AM

2. It is worthwhile for employers to offer attractive benefit packages, because surveys show that employees who are satisfied with their benefits are more likely to be satisfied with their jobs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 3. VirtualCorp encourages its employees to eat properly and to exercise. To promote these goals, VirtualCorp offers healthy cooking classes and discounted memberships to area fitness centers. This is an example of a wellness program. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 4. A basic benefits package typically offered to employees usually includes life and health insurance, sick leave, and vacation. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 5. Employees’ desire for greater work–life balance is a major reason employers are tailoring their benefits programs to be family-friendly. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 6. As a way to retain its employees, VirtualCorp is considering introducing a number of new benefits. Before introducing these benefits, or even investing too much effort in preparing the packages, VirtualCorp should consult with its employees to determine if there is a need for them. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM Copyright Cengage Learning. Powered by Cognero.

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7. A company that wants to offer a benefits plan that will accommodate the individual needs of its employees should consider implementing a cafeteria plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 8. An advantage of flexible benefit plans is that if employees make poor selections and do not use their benefits, it saves the employer money. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 9. The Social Security Act was designed to protect workers against the loss of earnings resulting from old age and unemployment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Employee Benefits Required by Law Bloom's: Remember 6/23/2021 11:18 AM 4/7/2022 8:05 AM

10. VirtualCorp misled its employees about certain health benefits that were available in their plan. VirtualCorp included the benefits as a way to attract new recruits in key positions while limiting the total number of employees who actually could to use the benefit as a way to keep costs lower. The employees can sue VirtualCorp under ERISA. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 11. When communicating benefits packages to employees, using multiple media techniques is recommended in order to cover employees’ preferred information channels. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 12. Although some government programs provide money to people with partial disabilities or short-term disabilities, most people rely on Social Security for these benefits. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:06 AM 13. The Social Security program is funded by a tax paid by an employer, based on an employee's earnings. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 14. In order to qualify for Social Security benefits, individuals must be at least 65 years of age. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 15. To be eligible for Social Security disability benefits, an individual's disability must be expected to last for at least one year or to result in death.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 16. When a company lays off employees, those employees are eligible for 52 weeks of unemployment insurance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:06 AM 17. Workers' compensation programs serve to prevent financial disaster to employees who are injured or become ill through their work. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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18. Payton was recently laid off from a job and was looking forward to some "paid vacation" while collecting unemployment benefits. Then Payton learned that in order to be eligible for benefits, Payton has to submit an application for unemployment compensation with the state employment agency, register for available work, and be willing to accept any suitable employment that may be offered. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:07 AM 19. Dana and Jojo both work at VirtualCorp. Dana just gave birth to a baby, while Jojo and Jojo’s partner just adopted a child. Under the Family and Medical Leave Act, Dana is eligible for 12 workweeks of unpaid leave, but Jojo is not. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 20. VirtualCorp and Lowell Industries are similar-sized companies located in the same state and operating in the same market sector. Because VirtualCorp has a much higher injury rate than Lowell Industries, it pays a higher workers' compensation insurance rate. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:08 AM 21. The Consolidated Omnibus Budget Reconciliation Act requires all employers to provide health care coverage to employees and their spouses for 12 months following termination, death, or divorce of an employee. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 22. Under the Family and Medical Leave Act, a convenience store owner with 20 employees is required to provide up to 12 weeks of unpaid leave to an eligible employee for medical reasons. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 23. If an employee takes a leave of absence under the Family and Medical Leave Act, the employer must continue the employee's medical benefits for the duration of the leave.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 24. Ricci was on leave from VirtualCorp under the Family and Medical Leave Act. Now that Ricci is ready to return to work, VirtualCorp must provide Ricci with a job, but it can be at lower pay or with fewer benefits than the position held before the leave if that is the only position available. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 25. Jole's is a fairly small company. It employs 75 people. Of those, 62 are full time, working 40 or more hours a week, and the rest are part time, working 20–25 hours a week. Because of legislation that went into effect in 2014, Jole's must offer employees health insurance or else pay a penalty to the government. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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26. The Family and Medical Leave Act provides basic rights to employees, while some states provide even more extensive rights to employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 27. As health care costs rise, companies exploring ways to contain costs may want to consider is requiring employees to share more of the burden by increasing the portion of the premium that employees need to pay. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 28. Employers pay a fixed annual fee to a health maintenance organization to cover a majority of their employees' medical costs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 29. Employee costs for medical services provided by a health maintenance organization (HMO) vary according to whether subscribers and dependents get preventive care. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:11 AM 30. A preferred provider organization (PPO) is a group of physicians who establish an organization that guarantees the quality of health care provided by a health maintenance organization (HMO). a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 31. Sky Systems provides health coverage to its employees through a PPO. While the costs are somewhat lower, one disadvantage, especially when compared to HMOs, is that employees have little choice in the doctor they see.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 32. One advantage to health reimbursement accounts is that employees do not have to pay taxes on the amounts they are reimbursed under an HRA. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 33. One estimate is that the "payment for time not worked" category of benefits comprises a large expenditure, which is over 25 percent of the employer's total payroll costs. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits Copyright Cengage Learning. Powered by Cognero.

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34. VirtualCorp needs to downsize to meet changing demands in the market. Employees who are let go during this downsizing qualify for severance pay. As a result, in addition to state unemployment compensation, they will also receive weekly severance pay from VirtualCorp. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 35. Severance pay is considered a supplemental unemployment benefit. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 36. Supplemental unemployment benefits are not required by law and are usually funded by an employer. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 37. Like most other workers with health coverage, Sage receive mental health benefits as part of the company’s health plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 38. As health care costs rise, VirtualCorp is exploring ways to contain costs. One option, common among large companies like VirtualCorp, is to reduce or even eliminate the health care plans they provide to retirees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 39. Paid time off for hours not worked is mandatory in the United States. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:12 AM 40. Even though paid time off is not mandated by law, most companies provide paid vacation time for their employees because research shows that workers who get vacations are more productive and less prone to job-related burnout. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 41. Today, employers are required to provide pension plans to all full-time employees. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 42. As an employer, VirtualCorp offers a contributory pension plan. As part of this plan, VirtualCorp and the government Copyright Cengage Learning. Powered by Cognero.

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make joint contributions for each employee. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 43. VirtualCorp has a defined-contribution pension plan. The company feels this type of plan is most beneficial to the employees because the amount an employee is to receive upon retirement is specifically set forth. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 44. VirtualCorp offers a defined benefit pension plan. Since it has no guarantees of payments, VirtualCorp also strongly encourages its employees to participate in a 401(k) plan, which guarantees payments based on years of service. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits Copyright Cengage Learning. Powered by Cognero.

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45. Typically, in a 401(k) savings plan, an employer matches an employee contribution at the rate of 25 to 50 cents for every worker dollar contributed. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 46. VirtualCorp rolled out a new set of benefits from which employees may take advantage of one per calendar year.

These benefits include up $2,000 towards the cost of home insulation or the purchase of a hybrid car. This program is an example of green benefits. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 47. Darcy is vested in the pension plan at Sky Systems. In order to receive the benefits, Darcy must be employed by VirtualCorp at the time of retirement. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 48. Childcare, elder care, and extended leave policies are all examples of work–life benefits. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 49. Since the COVID-19 pandemic, the companies with employee assistance programs (EAPs) and the number of employees using them has decreased. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 50. Research shows that companies who help their employees hit the right work–life balance have employees that are 20 percent more satisfied with their jobs. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 51. An increasing number of companies provide backup care programs, which combine regular childcare and elder care programs for cost savings. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 52. On average, employers’ cost of benefits to employees accounts for what percentage of their total payroll costs? a. 5 percent b. 7 percent c. 12 percent d. 25 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:18 AM 4/7/2022 8:13 AM

53. When individual employees are able to choose the benefits best suited to their particular needs, their employer is offering which of the following? a. Employee self-service systems b. Cafeteria plans c. Employee wellness programs d. Social Security plans ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 54. Online benefits systems, which can result in significant cost savings in benefits administration, are often referred to as a. cafeteria plans. b. value-based initiatives. c. employee self-service systems. d. high-deductible health insurance plans.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 55. Which of the following pieces of legislation greatly improved the communication of employee benefits information? a. Employee Retirement Income Security Act b. Social Security Act c. Old Age, Survivors, and Disability Insurance Act d. Consolidated Omnibus Budget Reconciliation Act Copyright Cengage Learning. Powered by Cognero.

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ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 56. VirtualCorp is designing information to present to employees about benefit programs available at the company. Which of the following suggestions would be most helpful as the company undertakes this task? a. Use printed materials rather than placing information online. b. Be upfront about the pros and cons of different benefit plans. c. Avoid graphics; stick to text that is explicit. d. Use the legal language associated with each other programs.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 57. Flexible benefit plans a. are offered to employees who then must purchase each benefit they select. b. are avoided by employers because they increase administration costs. c. result in wasted benefits because of the number of different types available to employees. d. allow employees to choose benefits suited to their needs.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Elements of a Successful Benefits Program Bloom's: Understand 6/23/2021 11:18 AM 4/7/2022 8:05 AM

58. When communicating benefits programs to employees, it is a good idea to use a. technical legal language to avoid subsequent liability. b. one uniform method to communicate to all employees. c. multiple media techniques. d. graphics and presentation software to conceal unpleasant news.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 59. Which of the following explains why a company would increase the amounts that employees have to pay toward their benefits by increasing premiums or deductibles? a. To comply with ERISA guidelines b. To encourage early retirement c. To contain costs d. To limit workers' compensation claims ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 60. As the workforce has become more diverse, more employers are now willing to provide benefits to employees who establish a a. dual taxing relationship. b. joint employment status.

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c. codependent relationship. d. domestic partnership.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 61. Which of the following statements about domestic partnerships is accurate? a. The federal government sets the definition of domestic partners that all organizations are legally bound to follow. b. To qualify as domestic partners, two individuals must live together and be married. c. Domestic partners are related by blood to each other or related by blood to a third party in common (e.g., a child). d. Two people cohabiting, who are in a committed and mutually financially dependent relationship, are considered domestic partners.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:14 AM 62. VirtualCorp is reviewing its benefits package. Which of the following benefits would VirtualCorp be able to discontinue since it is not a legally required employee benefit? a. Employer contributions to Social Security b. Employer contributions to unemployment insurance c. Employer contributions to workers’ compensation insurance d. Employer contributions to minimum life insurance ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 63. The medical insurance plan provided by VirtualCorp is a high-deductible health insurance plan. To help employees pay the higher deductibles, VirtualCorp might want to pair this with a a. health care spending account. b. 401(k) plan. c. PPO. d. workers' compensation plan.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 64. The Social Security insurance program is funded by a. employer contributions. b. Old Age, Survivors, and Disability Insurance (OASDI). c. employee contributions with matching employer contributions. d. employee contributions and general tax funds.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM Copyright Cengage Learning. Powered by Cognero.

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65. Social Security payments of survivors' insurance benefits calculations are a. based on the cause of death. b. based on a formula that takes into consideration the number of remaining years the deceased worker had to work until retirement. c. fixed by law and adjusted only by the cost-of-living index. d. based on the worker's lifetime earnings covered by Social Security.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 66. Workers born after 1928 can receive full Social Security retirement benefits as early as age a. 58. b. 62. c. 65. d. 67.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 67. Laid off employees who have been working in an employment covered by the Social Security Act may get unemployment insurance benefits for up to how many weeks? a. 20 b. 22 c. 24 d. 26 ANSWER: d POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 68. A typical unemployment insurance program requires which of the following? a. Eligible individuals must register for available work within the first six weeks. b. Eligible individuals must submit an application for benefits. c. Recipients must be willing to accept any job that is offered to them. d. Eligible individuals may receive benefits for up to 52 weeks.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 69. Unemployment compensation payments to individuals vary according to a. the type of job held before layoff. b. their previous wage rate and length of previous employment. c. job type and length of previous employment. d. their previous wage rate and the type of job held before layoff.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM Copyright Cengage Learning. Powered by Cognero.

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70. For the Family and Medical Leave Act to apply to an organization, it must have how many employees during 20 or more calendar workweeks in the current or preceding year? a. 30 b. 40 c. 50 d. 60 ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 71. Which of the following statements about the Family and Medical Leave Act is accurate? a. Employers having 10 or more employees during 20 or more calendar workweeks in the current or preceding year are subject to FMLA. b. FMLA preempts state laws under all circumstances. c. FMLA mandates continuation of medical coverage. d. FMLA requires the employer to provide up to 24 weeks of unpaid, job-protected leave for certain family and medical reasons.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 72. Santana took early retirement at the age of 55. Despite no longer working, Santana will not be eligible for Medicare until reaching the age of a. 59. b. 62. c. 65. d. 67.

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ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 73. A portion of the payroll taxes is paid by workers and matched by their employers. In 2017, what percentage of every dollar of salary or wages paid did workers and their employers each pay to fund Medicare? a. 1.15 b. 1.30 c. 1.45 d. 1.60 ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 74. MuniMed is an organization of physicians and other health care professionals that provides health care services to subscribers on a prepaid basis. MuniMed is a a. preferred provider organization (PPO). b. major medical plan. c. health maintenance organization (HMO). d. integrated medical practice.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Elements of a Successful Benefits Program Bloom's: Apply 6/23/2021 11:18 AM 4/7/2022 8:05 AM

75. Employees at VirtualCorp are able to submit receipts for certain out-of-pocket health care expenses, and VirtualCorp will pay them back for those items. What type of account has VirtualCorp set up? a. A flexible spending account b. A health reimbursement account c. A health care spending account d. A workers' compensation account ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:16 AM 76. Mackenzie recently left a job at VirtualCorp. Under which piece of legislation must VirtualCorp make health care coverage available to Mackenzie at the same rate the VirtualCorp would pay? a. Health Care and Education Reconciliation Act b. Patient Protection and Affordable Care Act c. Consolidated Omnibus Budget Reconciliation Act d. Social Security Act ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 77. What happens to funds that remain unspent in a health savings account at the end of the year? a. Those funds go back to the employer, helping the employer contain costs.

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b. Any unspent money is forfeited. c. The balance in the account belongs to the employee. d. Those funds are placed in the employee’s retirement account.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:28 AM 78. Holiday pay, sick leave, and vacation pay are examples of a. payment for time not worked. b. benefits required by law. c. categories of health care benefits. d. unearned benefits.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 79. Halle and Tierney work for the federal government. How many holidays can they expect to be paid for each year? a. 10 b. 15 c. 20 d. 25 ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Work–Life Discretionary Benefits Bloom's: Apply 6/23/2021 11:18 AM 4/7/2022 8:05 AM

80. Raine works in the mining industry. If laid off, which is likely because the industry is cyclical in nature, in addition to state unemployment compensation, Raine can receive weekly benefits from the employer. These benefits are referred to as a. severance pay. b. supplemental unemployment benefits. c. leave insurance compensation. d. unemployment protection payments.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 81. Which act, passed by Congress in January 2008, amended the Family and Medical Leave Act (FLMA) to provide eligible employees working for covered employers new leave rights related to military service? a. National Defense Authorization Act b. Consolidated Omnibus Budget Reconciliation Act c. Patient Protection and Affordable Care Act d. Health Care and Education Reconciliation Act ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 82. Employees at VirtualCorp can put aside money for health-related expenses by having it deducted from their Copyright Cengage Learning. Powered by Cognero.

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paychecks. This is known as a a. consumer-driven plan. b. healthcare spending plan. c. health reimbursement account. d. flexible spending account.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 83. Polaroid allows employees the opportunity to try out retirement with a leave program, or gradually reduce their work hours as they approach retirement age. This is an example of a. a severance leave. b. a preretirement program. c. family-friendly benefits. d. policies recommended by Social Security.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 84. Which of the following groups is responsible for decisions about a pension plan? a. Union and Department of Labor representatives b. Employees c. Employers d. Pension Benefit Guaranty Corporation board of directors ANSWER: c POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:29 AM 85. What approximate percentage of households nearing retirement currently have 401(k)-type accounts? a. 20 percent b. 30 percent c. 50 percent d. 60 percent ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:29 AM 86. VirtualCorp has a pension plan in which the contributions are made jointly by VirtualCorp and the employees. This is a a. contributory plan. b. noncontributory plan. c. defined-benefit plan. d. defined-contribution plan.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM Copyright Cengage Learning. Powered by Cognero.

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87. In VirtualCorp's pension plan, the amount that an employee is to receive upon retirement is set in advance based on the employee's years of service, average earnings, and age at retirement. This is a a. contributory plan. b. noncontributory plan. c. defined-benefit plan. d. defined-contribution plan.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 88. A pension plan that establishes the basis on which an employer will contribute to a pension plan is referred to as a a. contributory plan. b. noncontributory plan. c. defined-benefit plan. d. defined-contribution plan.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 89. A popular plan that offers employees an opportunity to save through payroll deductions and have their contributions matched by the employer is known as the a. 401(k) plan. b. tax reduction plan. c. ERISA benefit plan. d. Individual Retirement Plan.

ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 90. After an employee works for an employer for a certain period of time, the employee is entitled to the money in his or her pension plan. This employee is now a. secured. b. endowed. c. vested. d. integrated.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 91. An employee who is vested is guaranteed which of the following? a. Withdrawal of benefits at any time b. Automatic funding of pension plans c. Accrued pension benefits at retirement age d. Selection of pension options ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

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92. Which of the following is an advantage of HRAs and FSAs? a. Employees can accumulate savings with tax deferred until they take the money out at retirement. b. There is no limit to the dollar amount that can be put in those accounts or what the money can be spent on. c. Employees pay income tax on the money as it goes into the account, but then it grows tax-free until retirement. d. Employees do not have to pay income tax on money received from their employers through these accounts.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 93. The health insurance plan offered by VirtualCorp has higher copays for visits to psychiatrists than for physicians. This is a violation of the a. Mental Health Parity and Addiction Equity Act. b. Employee Retirement Income Security Act. c. Health Insurance Portability and Accountability Act. d. Health Care and Education Reconciliation Act. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:30 AM 94. VirtualCorp is pursuing a comprehensive plan that hopes to cut costs while focusing more on the medical care that employees really need. Benefits and health programs will be targeted toward those needs, which should, ultimately, lead to cost savings. VirtualCorp is turning to a. value-based health initiatives. b. medical supervision.

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c. health reimbursement programs. d. cafeteria plans.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 95. Employer-sponsored child care programs and elder care programs are similar because a. under both programs, most of the caregivers are men. b. both types of programs typically offer on-site care facilities to the employees who bring their wards to the workplace. c. both programs try to maintain or increase productivity by assisting employees with their responsibilities outside the workplace. d. both programs offer substantial income tax benefits to employees.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 96. The Social Security Administration administers which of the following programs? a. Childcare b. ERISA c. Medicare d. SNL ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 97. Workers’ compensation insurance may be provided through private insurance or which other type of insurance? a. State-funded b. Employee-prepaid c. Federally-funded d. SNL-funded ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 98. Workers’ compensation insurance covers certain work-related a. lawsuits. b. misunderstandings. c. pay inequities. d. illnesses.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 99. In which states do employers pay for workers’ compensation insurance?

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a. All b. A majority c. The most heavily populated states d. The most heavily industrialized states ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:31 AM 100. VirtualCorp is looking for a way to help employees solve some of their personal problems, or keep those problems from escalating and affecting their ability to work. VirtualCorp should consider developing a(n) a. medical leave program. b. group health plan. c. workers' compensation program. d. employee assistance program.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 101. Explain why an organization may choose to develop a cafeteria benefits plan for its employees.

ANSWER: To make it easier to accommodate the individual needs of different employees, a wide range of organizations have begun offering flexible benefits plans, also known as cafeteria plans.

Rather than one-size-fits-all plans, these plans allow individual employees to choose the benefits that are best suited to their particular needs. They also prevent certain benefits from being wasted on employees who have no need for them. Furthermore, companies realize they can get a better return on investment by tailoring benefits to an employee’s stage of life or family status. For example, younger employees can select a more comprehensive family health plan or dental insurance, while older employees can spend their benefits dollars on improved retirement or disability coverage. In short, a cafeteria plan allows benefits dollars to be spent in a more satisfying and cost-effective manner.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-1 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Elements of a Successful Benefits Program KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 102. Describe employer costs by explaining where each dollar of employee compensation is spent.

ANSWER: Employee compensation is divided between wages and benefits, and benefits can represent more than 50 percent of the total payroll costs. On average, though, wages generally account for about 69 cents of each dollar, and benefits the other 31. Benefits are, on average, broken down as follows: Retirement and savings: 5.2% Supplemental pay: 3.0% Paid leave: 7.4% Health, life, and disability insurance: 8.7% Legally required benefits: 7.2% POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 103. Describe the requirements and provisions of the Family and Medical Leave Act. ANSWER: Under the Family and Medical Leave Act (FMLA), all employers with 50 or more employees during 20 or more calendar workweeks, in the current or proceeding year, must provide up to 12 weeks of unpaid leave in a 12-month period for a serious health condition affecting the employee's family. Reasons include, but are not limited to, birth or adoption of a child, care of spouse, child, or parent, or serious health condition affecting the employee. Upon return to work, the employee must be restored to the employee’s original job, or an equivalent job in terms of pay, benefits, and employment conditions.

The employer may provide paid leave but is not required to. The employee should provide a 30-day notice for leave request when foreseeable.

POINTS: DIFFICULTY:

1 Moderate

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QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-2 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Benefits Required by Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 104. Compare and contrast the risks to the employee in regard to defined contribution and defined benefit pension plans.

ANSWER: In a defined benefit pension plan, retiring employees are guaranteed a particular payment level (the retirement benefit is "defined"). However, in a defined contribution pension plan, the only guarantee to employees is that the employer will contribute a set dollar amount on their behalf to the pension plan (the contribution is "defined"). While the pension benefits under a defined benefit plan are fixed, the pension benefits of the defined contribution plan vary according to the success of the plan's investments (superior investment decisions will yield greater pension payments than mediocre or poor decisions).

Under the defined benefit plan, retiree risk is largely limited to whether the fund is properly funded and whatever effects inflation will have on their fixed pension checks. Under the defined-contribution plan, retiree risk is associated with the general risks and rewards of investments, the quality of investment advice, and the risks commonly associated with the defined-benefit plans.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 105. Explain the concept of work-life benefits. Name and discuss at least five of these benefits employers offer their employees.

ANSWER: Many organizations are seeking to create a work–life organizational environment that allows employees to balance work and personal needs. There are a wide variety of work–life benefits that organizations may offer. To help workers cope with a wide variety of problems that interfere with the way they perform their jobs, organizations have developed employee assistance programs. These programs provide diagnosis, counseling, and referral for advice or treatment when necessary for problems related to alcohol or drug abuse, emotional difficulties, and financial or family difficulties. One of the benefits most frequently mentioned in the literature for employees is the use of an educational assistance plan to help employees keep up to date with advances in their fields and to help them get ahead in the organization. Usually the organization covers, in part or totally, costs of tuition, books, and Copyright Cengage Learning. Powered by Cognero.

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related fees. The increased employment of women with dependent children has created an unprecedented demand for child care arrangements. In response, many organizations provide financial assistance and on-site child care centers. Related, many organizations are implementing employee-accumulated leave days for dependent care and extended leave policies for child and/or elder care. Many organizations offer flexible scheduling or work-athome arrangements, such as telecommuting, that enable employees to have more flexibility to meet the family needs. Other benefits include food services, onsite health services, credit unions, and gift cards.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM 106. What makes 401(k) plans popular?

ANSWER: Employers like them because they shift the burden of retirement planning, risk, and investment management to employees. Employees like the tax advantages and flexibility offered by such plans.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.11-3 NATIONAL STANDARDS: United States - BUSPROG: Diversity STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Work–Life Discretionary Benefits KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:05 AM

Chapter 12 Promoting Safety and Health True / False 1. Employee morale can be affected by accidents and illnesses attributed to a workplace. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 2. Elian works for the county government and therefore is covered by OSHA. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:35 PM 3. The Occupational Safety and Health Act (OSHA) covers all employers in all states in the United States. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:35 PM 4. After years working in a local restaurant, Mikal left to start a catering business. Being self-employed means Mikal is covered by OSHA. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:36 PM 5. The Occupational Safety and Health Administration (OSHA) is legally permitted to inspect workplaces unannounced. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 6. Willful, intentional, and nonintentional are the three types of violations as categorized by the Occupational Safety and Health Administration (OSHA). a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM Copyright Cengage Learning. Powered by Cognero.

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7. A willful violation of Occupational Safety and Health Administration (OSHA) standards that results in the death of an employee can result in penalties up to $250,000 for an individual. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 8. Shawn is nearing graduation with a degree in engineering, specializing in ergonomics, and is interested in researching health and safety issues as a career. Although Shawn could stay in academia, exploring job possibilities at NIOSH is another good option. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:37 PM 9. Under the Occupational Safety and Health Act (OSHA), only employers, not employees, have to comply with all applicable OSHA standards. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 10. An employer can find the incidence rate of injury and illness at the firm by dividing the number of injuries and illnesses by 200,000 and multiplying it with the total hours worked by all employees during the period covered. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 11. Mitigation and Safety Data Sheets (MSDSs) provide a system for communicating data on health hazards to employees. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:37 PM 12. As an OSHA compliance officer, after presenting credentials to the operating manager at WeldOrg, Marlen can hold private interviews with any of the firm's employees. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:38 PM 13. A study by the American Institute of Plant Engineers showed no correlation between an increase in the commitment to safety by managers and a decrease in accidents. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:38 PM 14. As a supervisor at WeldOrg, one of Whitney’s major responsibilities is to communicate to the staff the need to work safely. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM Copyright Cengage Learning. Powered by Cognero.

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15. Typically, Occupational Safety and Health Administration (OSHA) inspectors arrive at a work site unannounced and ask for a meeting with a representative of the employer. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 16. When a company is listed in OSHA’s Severe Violator Enforcement Program (SVEP) directory, the company’s reputation may suffer as well as its ability to secure loans. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:39 PM 17. Occupational Safety and Health Administration (OSHA) citations may be issued immediately following an inspection or later by mail. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Safety and Health: It’s the Law Bloom's: Remember 6/23/2021 11:18 AM 3/25/2022 2:34 PM

18. Occupational Safety and Health Administration (OSHA) requirements mandate that employers with 6 or more employees maintain records of work-related occupational injuries and illnesses. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:41 PM 19. Recordable cases that must be reported on Occupational Safety and Health Act (OSHA) Form 300 include any injury or illness that is treated with first aid. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 20. The Occupational Safety and Health Administration (OSHA) can adjust penalties upward and downward. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 21. Rowan is facing a number of tight deadlines at work and feels unable meet them. These feelings of insecurity and inability to do the job have led to a sense of helplessness and desperation. Rowan is experiencing distress. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:41 PM 22. Because of the increased danger to their reproductive systems, it is legal to bar women from positions that have been shown to be of high risk. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 23. WeldOrg was cited for a violation that had a direct relationship to job safety. However, the violation was not Copyright Cengage Learning. Powered by Cognero.

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considered to be likely to cause death or serious harm. This would be classified as an other-than-serious violation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:42 PM 24. WeldOrg was cited for a violation that did not have a direct relationship to job safety. However, the violation was considered to be likely to cause death or serious harm. This would be classified as a willful violation. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic | Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:43 PM 25. To capitalize on the benefits of video display terminals while safeguarding employee health, employers should make sure that employees sit in a stable chair with the computer screen 4–9 inches above eye level. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:18 AM 3/25/2022 2:44 PM

26. Musculoskeletal injuries resulting from cumulative trauma or repetitive motion that lead to days away from work or work restrictions are "recordable cases" and must be reported on OSHA Form 300. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 27. No citations are issued in connection with a consultation; however, the consultant’s files may be used to trigger an Occupational Safety and Health Administration (OSHA) inspection. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 28. Senior management at OpTech knew that their equipment was not up to code and could lead to injury. However, they could not afford to upgrade the equipment and chose to continue operations anyway. Under OSHA, OpTech has committed a willful violation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:44 PM 29. Certain equipment used at OpTech was not up to code and could lead to serious injury. Even though certain employees were aware of this, they did not notify their managers. An OSHA inspector discovered the violation and determined that management had the responsibility to conduct internal audits, which it did not, and therefore should have known about the issue. Under OSHA, OpTech has committed a willful violation. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:45 PM 30. Terrorism is included in the workplace emergencies for which companies must have an emergency action plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 31. Kaden is a member of the crisis management team at WeldOrg. The company just experienced an incident of Copyright Cengage Learning. Powered by Cognero.

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workplace violence, when a former employee returned and sabotaged some equipment, shutting down key operations for a limited period of time. Among Kaden’s responsibilities now are helping get employees back to work and making sure they get paid. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:45 PM 32. Managers can help employees with emotional problems by taking on the role of a psychologist and trying to diagnose an employee’s condition. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 33. Personal crises involving marital, family, financial, or legal matters are among the most prevalent employee problems and are unrelated to issues of job performance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Creating a Healthy Work Environment Bloom's: Remember 6/23/2021 11:18 AM 3/25/2022 2:46 PM

34. Marley has been exhibiting low spirits, gloominess, and sadness for several weeks. Because the symptoms frequently indicate depression, which only a professional can diagnose, Marley’s manager may want to recommend seeking professional help. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:47 PM 35. Alcoholism is regarded as a disease, similar to a mental impairment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 36. Under the Americans with Disabilities Act (ADA), alcoholism is classified as a disability. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:48 PM 37. OpTech has several contracts with the federal government. Therefore, it is required to take steps to maintain a drugfree work environment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:49 PM 38. Lower-level operational managers have traditionally taken the lead in encouraging health and safety in their organizations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:50 PM 39. Stress is any demand on the individual that requires coping behavior. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 40. Following back surgery, Bobbie developed an addiction to the prescribed pain medication. Bobbie enrolled in a drug treatment program and is not currently using the drugs. Since Bobbie’s employer already provided medical leave for the surgery, they are not required to make any additional accommodations for this drug-related disability. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:50 PM 41. Eustress is the feeling of anxiety one gets after a strenuous workout. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:18 AM 3/25/2022 2:34 PM

42. Inadequate recognition can be a major stressor. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:34 PM 43. The main source of career burnout is lack of personal fulfillment or lack of positive feedback about performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:51 PM Multiple Choice 44. Hadley’s job is not covered by OSHA. Hadley most likely a. works for the state government. b. works for the local government. c. works for a private sector company. d. is self-employed.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:51 PM 45. According to a U.S. Department of Transportation study, people who send text messages while driving are a. 23 times more likely to crash than other drivers. b. responsible for 50 percent of all accidents. c. covered by specific OSHA regulations. d. no more likely to crash than other drivers.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:53 PM 46. Which of the following is the major source of health and safety standards based on its research? a. Occupational Safety and Health Administration (OSHA) b. Employee unions c. American Medical Association (AMA) d. National Institute for Occupational Safety and Health (NIOSH) ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:54 PM

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47. WeldOrg received an OSHA citation and posted it near the place of the violation for eight days. Why eight days? a. All citations must be posted for eight days or until the violation is abated; it took eight days or less for the violation to be abated. b. Any citation that is issued immediately must be posted for eight days. c. Any citation that is issued later by mail must be posted for eight days. d. All citations must be posted for three days or until the violation is abated; it took eight days for the violation to be abated.

ANSWER: d POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:55 PM 48. The Occupational Safety and Health Administration’s (OSHA) classifications of cited violations include which of the following? a. Intentional violations b. Serious violations c. Unintentional violations d. Minor violations ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:56 PM 49. For which of the following reasons might the Occupational Safety and Health Administration (OSHA) adjust penalties for violations downward? a. An employer's good faith b. An employer's ability to pay c. An employer's presence on the SVEP d. Repeated violations ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 2:58 PM 50. Onsite consultation may qualify employers for an exemption from routine Occupational Safety and Health Administration (OSHA) inspections lasting a. one year. b. two years. c. three years. d. five years.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 4/7/2022 8:37 AM 51. What is the purpose of strategic partnership programs (SPPs)? a. To get employees to go beyond the basics of the Occupational Safety and Health Act (OSHA) law and provide better protection on the job b. To allow employers to sidestep Occupational Safety and Health Administration (OSHA) legislation c. To reduce serious workplace hazards and achieve a high level of worker safety and health through long-term agreements between employers and the Occupational Safety and Health Administration (OSHA) d. To cover only transportation-related industries ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Safety and Health: It’s the Law Bloom's: Remember 6/23/2021 11:18 AM 3/25/2022 3:00 PM

52. What is the purpose of voluntary protection programs (VPPs)? a. To establish a cooperative relationship between employers and OSHA b. To allow employers to sidestep Occupational Safety and Health Administration (OSHA) legislation c. To submit state-based, right-to-know legislation d. To organize and educate transportation-related industries ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 3:01 PM 53. WeldOrg has exemplary health and safety records. The firm may receive recognition under the a. Voluntary Protection Program. b. Strategic Partnership Program. c. Safety and Health Achievement Recognition Program. d. Alliances Program.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:18 AM DATE MODIFIED: 3/25/2022 3:02 PM 54. The number of injuries and illnesses per 100 full-time employees during a given year is the a. illness rate. b. accident rate. c. incidence rate.

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d. safety rate.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 2:34 PM 55. Which of the following is primarily responsible for ensuring that employees use protective equipment on the job? a. Occupational Safety and Health Administration (OSHA) b. Voluntary protection program (VPP) representatives c. A manual laborer d. An employer ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:40 AM 56. Laws that require employers to disclose relevant safety information regarding toxic and hazardous substances to employees are known as a. wellness laws. b. right-to-know laws. c. admission laws. d. hazardous data laws.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

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57. Which of the following statements best describes Material Safety Data Sheets (MSDSs)? a. MSDSs replace the Hazard Communication Standard under federal employee safety law. b. MSDSs are safety data collection instruments that were ruled illegal by the U.S. Supreme Court. c. MSDSs are a primary method of informing employees about health risks and handling instructions associated with chemicals and potentially hazardous substances. d. MSDSs are sheets used by transportation workers such as truck drivers to reduce absenteeism.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:04 PM 58. WeldOrg was recently issued a citation for a violation of OSHA. This is WeldOrg's first violation, and the company has demonstrated sincere effort to comply with OSHA. It is likely that a. if this was a willful violation, WeldOrg will be fined the maximum of $500,000. b. OSHA would adjust WeldOrg's penalty down from the established standards. c. OSHA will assess a penalty in line with established standards. d. if this was not a willful violation, WeldOrg will get just a warning.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:05 PM 59. Frequently, employers create a group consisting of representatives of various segments of an organization to work on safety-related issues. These groups are commonly referred to as Copyright Cengage Learning. Powered by Cognero.

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a. safety committees. b. monitors. c. labor-management committees. d. human resources assistants.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:05 PM 60. WeldOrg was recently cited for three separate violations and fined a total of $40,959, which represents the maximum penalty for each violation. Based on this, it is likely that a. all three violations were willful. b. all three violations were serious. c. two violations were serious and one was willful. d. two violations were serious and one was unavoidable.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:07 PM 61. In the previous 4 weeks, WeldOrg's 50 assembly line employees each worked a full 40-hour week for a total of 8,000 hours and reported 1 injury. What is their incidence rate? a. 1 b. 25 c. 40 d. 50 ANSWER: b POINTS: 1 DIFFICULTY: Challenging Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:08 PM 62. The log of work-related injuries and illnesses is filed a. under OSHA Form 300. b. in the fitness-for-duty roster. c. in the Federal Register. d. by an employer's insurance company.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 2:34 PM 63. Which of the following would be considered a recordable case under the Occupational Safety and Health Act (OSHA)? a. An employee leaving the job because the machinery noise is irritating b. A coal miner's black lung disease c. An employee's skinned knee suffered when tripping on the stairs d. An employee's depression caused by family problems ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

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64. If a willful violation results in the death of an employee, the Occupational Safety and Health Administration (OSHA) can assess penalties a. up to $50,000 for an individual or $100,000 for a corporation. b. up to $100,000 for an individual or $250,000 for a corporation. c. up to $250,000 for an individual or $500,000 for a corporation. d. up to $500,000 for an individual or $1 million for a corporation.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:10 PM 65. Recommendations for minimizing the negative effects of video display terminal use include which of the following? a. Placing monitors 4-9 inches above eye level b. Keeping the monitor directly in front of the user c. Placing monitors at a 45 degree angle to reduce glare d. Setting wrists and hands at a slightly lower level than forearms ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:12 PM 66. WeldOrg just initiated a new program that includes instruction in relaxation techniques, coping skills, and time management. WeldOrg is probably trying to help its employees deal with a. depression. b. stress. c. drug abuse. d. alcoholism.

ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:12 PM 67. Which of the following occupations is least likely to contain workers who experience cumulative trauma disorder from their jobs? a. Models b. Meat cutters c. Dental hygienists d. Textile workers ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:13 PM 68. Injuries that result from workers using the same motions again and again are known as a. adjustment disorders. b. bipolar disorders. c. cumulative trauma disorders. d. systematic trauma disorders.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

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69. OSHA cited numerous companies for violations in 2020 for failure ―to provide effective safety and health training on COVID-19 and procedures to mitigate potential exposure.‖ These cumulative fines amounted to a. near zero because of the uniqueness of the situation. b. $3.5 million. c. $135 million. d. billions of dollars.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:14 PM 70. WeldOrg periodically tests employees to determine their physical fitness to perform their jobs. These examinations are a. fitness-for-duty evaluations. b. discriminatory. c. prehire physical exams. d. required by OSHA. ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:15 PM 71. According to recent estimates, what percentage of employees have either experienced bullying firsthand or witnessed it in the workplace? a. 20 percent b. 35 percent c. 50 percent Copyright Cengage Learning. Powered by Cognero.

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d. 70 percent ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:41 AM 72. One of the sales managers at OpTech was injured while playing softball with colleagues after work. Which of the following is true under OSHA? a. If the sales manager lost consciousness, the case must be recorded. b. If the sales manager will spend days away from work, the case must be recorded. c. The case is not to be recorded. d. If the sales manager requires medical treatment beyond first aid, the case must be recorded.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:16 PM 73. In addition to protecting workers at high risk of on-the-job assaults, OSHA recommends firms a. establish crisis management teams. b. analyze their workplaces to uncover areas of potential violence and develop violence prevention programs and training for their employees. c. refrain from hiring persons with arrest records. d. lobby state and local governments for greater antibullying and antiviolence legislation.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Promoting a Safe Work Environment Bloom's: Understand 6/23/2021 11:19 AM 4/7/2022 8:42 AM

74. Which of the following statements best described the purpose of an emergency action plan? a. It outlines the role of HR in getting employees back to work after an emergency. b. It is meant as reassurance for employees that the employer is looking out for them. c. It is an organization’s formal definition of what constitutes an emergency. d. It is a plan containing step-by-step procedures developed by the organization for dealing with a situation that threatens employees, customers, or the public.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:19 PM 75. According to studies, what percentage of night-shift workers report falling asleep at least once a week while on the job? a. 10 to 30 percent b. 30 to 50 percent c. 50 to 70 percent d. 70 to 90 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:20 PM 76. A survey conducted by the National Safety Council found what percentage of employers have some type of cell-phone Copyright Cengage Learning. Powered by Cognero.

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usage policy in place? a. 26 b. 37 c. 46 d. 58 ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:20 PM 77. According to estimates made by the National Institute of Mental Health, what percentage of the U.S. adult population experiences depression each year? a. 2 b. 7 c. 12 d. 27 ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:21 PM 78. Which of the following is a sign associated with depression? a. Increased energy b. Decreased substance abuse c. Concentration or memory problems d. Pain that is responsive to treatment ANSWER: c POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:42 AM 79. The decrease in functional activity accompanied by symptoms of low spirits, gloominess, and sadness characterizes which of the following? a. Alcoholism b. Eustress c. Moral dilemma d. Depression ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:23 PM 80. Most employers should recognize that alcoholism is a a. disease. b. personal problem. c. character flaw. d. predominantly blue-collar problem.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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81. If a supervisor suspects that a subordinate has a severe drinking problem, the action to be avoided is a. carefully documenting evidence of declining performance. b. confronting the employee with proof that that the employee’s performance is deficient. c. confronting the employee about alcoholism during the first meeting and threatening dismissal if the employee does not seek help. d. assuring the employee that help is available without any penalty.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:24 PM 82. The requirement for federal contractors to take steps to ensure a drug-free workplace is found in a. the Occupational Safety and Health Act. b. the Drug-Free Workplace Act. c. Executive Order 11246. d. the Toxic Substances Control Act. ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:25 PM 83. Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming the angry employee? a. Hold all conversations in private. b. Recognize the employee’s legitimate concerns or feelings. c. Keep the discussion as subjective as possible. d. Listen to the employee with an open mind and nonjudgmental behavior.

ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:25 PM 84. In which decision did the U.S. Supreme Court rule that employers may not bar women of childbearing age from certain jobs because of potential risk to their fetuses? a. International Union v. Johnson Controls b. Griggs v. Duke Power c. EEOC v. Joy Mining Machinery d. United Steelworkers of America v. Weber ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:26 PM 85. Stress comes from these two basic sources: a. physical and emotional activity. b. mental impairment and outside influences. c. family and friends. d. emotional distress and work overload.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment Copyright Cengage Learning. Powered by Cognero.

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86. A study by researchers at Duke University examined the records of nearly 12,000 university employees and found that employees with an unhealthy weight experienced higher medical costs than those of workers with a healthy weight. How much higher were these medical costs? a. Two times higher b. Three times higher c. Four times higher d. Five times higher ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:28 PM 87. According to a Duke University study, workers with an unhealthy weight missed how many workdays compared to workers with a healthy weight? a. 5 times fewer b. 8 times more c. 14 times more d. 23 times more ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:29 PM 88. Ren is dealing with stress. Specifically, Ren has too much to do in too little time, which is known as a. high demand. b. high effort.

Copyright Cengage Learning. Powered by Cognero.

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c. low control. d. low reward.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:30 PM 89. Angel is dealing with stress at work and is expending an excessive amount of mental or physical energy over too long a period of time, which is known as a. high demand. b. high effort. c. low control. d. low reward.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 3:30 PM 90. During the COVID-19 pandemic, this condition became rampant with one-third of U.S. employees ―living at work‖ because they were working from home and not able to turn off their ―always at work‖ mentality. What condition is being referenced here? a. Burnout b. Shock c. Depression d. Addiction ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:29 PM 91. Chris feels a lack of personal fulfillment in the current job. This may be a symptom of a. burnout. b. a fight-or-flight response. c. a workplace disability. d. eustress.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:42 AM 92. Employer-sponsored stress management programs are unlikely to include a segment on a. coping skills. b. using alcohol to combat stress. c. time management. d. listening skills.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:30 PM 93. When dealing with stress, receiving inadequate feedback on performance and no recognition for a job well done is known as Copyright Cengage Learning. Powered by Cognero.

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a. high demand. b. high effort. c. low control. d. low reward.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 2:34 PM 94. A recordable case refers to any occupational death, illness, or injury to be recorded in a. OSHA Form 300. b. Labor Department Industrial Census. c. HR Annual Report. d. NIOSH Form 4000.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:31 PM 95. Companies with successful ergonomics programs are most likely to have done which of the following? a. Conducted prehire physical examinations b. Planned and evaluated burnout prevention activities c. Provided notice and training for employees d. Excluded employees from risk assessment ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:32 PM 96. Which department is usually responsible for the safety program for most employers? a. Finance b. Sales c. HR d. Engineering ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:33 PM 97. Of the following employees injured while at work, no OSHA record needs to be made for the employee a. who lost consciousness. b. who required first aid. c. who missed two days of work because of the injury. d. whose injury led to work restrictions.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:43 AM Essay Copyright Cengage Learning. Powered by Cognero.

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98. Briefly discuss the power of Occupational Safety and Health Administration (OSHA) with respect to citations and penalties.

ANSWER: OSHA citations may be issued immediately following the inspection or later by mail.

Citations tell the employer and employees which regulations and standards are alleged to have been violated and the amount of time allowed for their correction. The employer must post a copy of each citation at or near the place the violation occurred for three days or until the violation is abated, whichever is longer.

Under the act, OSHA may cite the following violations and propose the following penalties: 

 

Other-Than-Serious: A violation that has a direct relationship to job safety and health, but one unlikely to cause death or serious physical harm. Such a penalty could be as low as $100. However, OSHA may propose a penalty of up to $13,653 for each violation depending upon the circumstances.

Serious: A violation for which there is substantial probability that death or serious physical harm could result and the employer knew, or should have known, of the hazard. The maximum penalty is $13,653 for each violation.

Willful: A violation that the employer intentionally and knowingly commits, or a violation that the employer commits with plain indifference to the law. OSHA may propose penalties of up to $136,532 for each violation.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:45 AM 99. What are the most frequently violated OSHA standards?

ANSWER: 1. Fall protection 2. Hazard communication 3. Respiratory protection 4. Scaffolding construction 5. Ladders 6. Control of hazardous energy 7. Powered industrial trucks 8. Machinery 9. Eye and face protection POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.12-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Safety and Health: It’s the Law KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:36 PM 100. What is the role of supervisors in promoting workplace safety?

ANSWER: The role of supervisors in promoting workplace safety includes:       

Communicating to employees the need to work safely Stressing safety in orientation programs Explaining proper safety procedures, including protection and equipment Explaining potential hazards Observing employees at work to ensure they are maintaining safety standards Reinforcing safety practices Immediately correcting behaviors that are unsafe

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:36 PM 101. Explain the various types of workplace emergencies and how employers can effectively deal with such situations.

ANSWER: According to the Occupational Safety and Health Administration (OSHA), a workplace emergency is an unforeseen situation that threatens employees, customers, or the public; disrupts or shuts down operations; or causes physical or environmental damage.

Emergencies include workplace violence, floods, hurricanes, tornadoes, fires, toxic gas release, chemical spills, radiological accidents, explosions, civil disturbances, and terrorism.

POINTS:

OSHA requires companies to have emergency action plans to deal with incidents such as these. An emergency action plan must include, among other things, procedures for reporting a fire or other emergency, evacuating a facility, and accounting for employees after an evacuation. The plan must also include procedures for employees who must remain in facilities to ensure critical plant operations continue, as well as procedures for workers performing rescue and medical duties. A copy of the emergency action plan should either be provided to employees or kept in a convenient location where employees can access it. Organizations with ten or fewer employees are allowed to communicate their emergency plans orally to employees.

1

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DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.12-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Promoting a Safe Work Environment KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:48 AM 102. Compare and contrast the two general types of stress. Include an example of each.

ANSWER: Distress is a negative type of stress characterized by feelings of inadequacy, overwork, desperation, lack of control, fear, depression, and so on. If left unchecked, distress may eventually result in fatigue, exhaustion, or burnout. Example: Bristol has been working overtime on a major project and learns that the due date for the project has been changed from next Friday to tomorrow. Bristol has strong doubts about being able to complete the assignment on time and feels the possibility of an expected raise may be in jeopardy. Bristol is likely experiencing distress at this time.

Eustress is a situation where an individual feels challenged and energized by the current environment. Eustress is characterized by feelings of achievement, accomplishment, and/or exhilaration. Without a minimal level of eustress, life would likely be considered boring. Too much eustress, however, may develop into the more destructive distress. Example: Lane just received a major promotion. While the new job will require a much longer workweek as well as a higher level of professional risk, Lane feels charged up to assume these new responsibilities.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 4:37 PM 103. Discuss the four major factors that impact employee stress.

ANSWER: High demand: having too much to do in too short a time.

High effort: having to expend too much mental or physical energy over too long a period Low control: having too little influence over the way a job is done on a day-to-day basis.

Low reward: receiving inadequate feedback on performance and no recognition for a job well done.

Other job stressors include layoffs and organizational restructuring; disagreements with managers or fellow employees; prejudice because of age, gender, race, or religion; inability to voice complaints; and poor working conditions. Even minor irritations such as lack of Copyright Cengage Learning. Powered by Cognero.

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privacy, unappealing music, and other conditions can be distressful to one person or another.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.12-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Creating a Healthy Work Environment KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/25/2022 2:34 PM

Chapter 13 Employees Rights and Discipline True / False 1. Employee rights can be defined as the guarantees of fair treatment that workers expect in return for their services to an employer. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 2. Negligent hiring occurs when an employer hires an employee who is prone to violent behavior. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Employee Rights and Privacy Bloom's: Understand 6/23/2021 11:19 AM 3/30/2022 12:56 PM

3. In an employment-at-will relationship, either employees or their employers may terminate the employment relationship for any reason. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:51 AM 4. The significance of wrongful discharge suits is that they challenge an employer's right under the employment-at-will doctrine to unilaterally discharge employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 5. Statements found in employee handbooks or other employment documents may create an implied contract. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:00 PM 6. During a job interview, the interviewing manager informs the prospective employees that good employees have a permanent job with the company. The situation is an example of an implied contract. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:52 AM 7. The employment-at-will doctrine gives managers and supervisors the unrestricted right of termination. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 8. For employees, whistle-blowing is a protected right. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:04 PM 9. Satall Industries has been successfully sued by employees who felt that they had an implied contract and were wrongfully terminated. Going forward, one way Satall Industries can avoid these types of lawsuits is to have written proof that employees have read the employment-at-will disclaimers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:06 PM 10. Ohara feels targeted by a supervisor who gives Ohara the worst assignments as well as regularly insults and disrespects Ohara in various ways. These work conditions become so intolerable that Ohara finally quits. This is a case of constructive discharge. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:19 AM 3/30/2022 1:11 PM

11. Part of the Worker Adjustment Retraining and Notification Act requires that notice of closure or layoff by employers of 50 or more full-time workers must be given to the highest elected local official. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:53 AM 12. OpTech and an employee are in a dispute that they have been unable to resolve. They have taken their case to Pat Margen, a retired judge, and have agreed to abide by Margen's decision. This scenario describes arbitration. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 4:34 PM 13. The right of privacy, which is recognized by law and legal commentary, includes the general principle of personal autonomy and largely involves an individual's right to be left alone. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 14. An employee of QuilTek was arrested last Saturday night for public fighting, destroying property, and harming several people. The employee has been released pending a trial and wants to return to work. Other employees are nervous to be around this person after this display of violence, and that has created a disruptive atmosphere in the workplace. QuilTek does have the legal right to discipline the employee based on this off-duty behavior. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:54 AM 15. QuilTek and an employee are in a dispute that they have not been able to resolve. They have taken their case to Judge Forner, a retired judge, and have agreed to abide by Judge Forner's decision. In this scenario, Judge Forner is an arbiter. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 4:35 PM 16. Explicit contracts are enforceable in court if either the employee or employer violates provisions of the agreement. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:19 PM 17. Drug testing within the private sector is largely regulated by individual states. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:22 PM 18. Satall Industries recently conducted drug tests on selected employees. It is likely that these tests were not random but that reasonable suspicion or probable cause led to the tests. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/7/2022 8:56 AM

19. When it comes to the use of camera surveillance, few federal laws protect workers from being watched. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 20. According to a recent report by the American Management Association, a third of employers have fired workers for misusing the Internet. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 21. Satall Industries conducts random searches of employee lockers, suitcases, and toolboxes. U.S. courts have ruled that these random searches are illegal. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Employee Rights and Privacy Bloom's: Apply 6/23/2021 11:19 AM 3/30/2022 1:35 PM

22. In general, employers have the right to monitor calls and text messages sent from their telecommunications devices, with or without informing employees that their communications will be monitored. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:38 PM 23. Because Beck's personnel file is the employer's property, Beck may be barred from seeing the file. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:57 AM 24. Employers can discipline employees for off-duty conduct, but there must be a relationship between the employees' behavior and the effect of that behavior on the organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 25. An employer should avoid random searches of employees' personal belongings unless the employer has probable cause. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:44 PM 26. Numerous states have passed laws that allow employers to fire employees for activities pursued offsite on the employees' own time, even when those activities are legal, if the employer disapproves of them. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:51 PM 27. Frankie has been chronically late to work for the last two weeks and has given no reason for this tardiness. Frankie's immediate supervisor is the logical person to apply the company’s disciplinary procedure.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:54 PM 28. Involvement in a romantic relationship between a supervisor and a subordinate leaves the supervisor vulnerable to a sexual harassment claim. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 1:58 PM 29. In an organizational setting, discipline should be viewed as a way of correcting poor performance rather than as a punishment. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

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30. Documentation of an employee's misconduct includes stating the improvement expected by the employer. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 31. Based on the NLRB v Weingarten ruling, nonunion employees always have the right to have an attorney present during an investigative interview. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:01 PM 32. QuilTek struggles with successfully disciplining employees in order to achieve correct behavior. The company should consider using progressive discipline, which is an effective means of forcing employees to improve their performance involuntarily. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:03 PM 33. Progressive discipline results from using positive reinforcement instead of punishment to correct behavioral problems. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 34. Dal’s religion requires that he maintain a beard. His employer has a grooming policy that generally prohibits beards.

As long as Dal’s beard does not lead to any safety concerns on the job, the employer must respect his religious rights and allow him to keep it. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:02 PM 35. QuilTek uses a system of progressive discipline. QuilTek follows the typical system of this method, meaning that it starts with a written warning. If that doesn't have the desired effect, they progress through oral warning, suspension, and ultimately discharge.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:02 PM 36. Brett has been found guilty of theft, a termination offense. Before discharging Brett, the manager must ensure that all the steps of progressive discipline are followed. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:04 PM 37. Positive discipline relies on reminders given to employees to improve performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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38. Positive discipline is based on a mutual problem-solving approach, but resolutions are still mandated by management. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 39. When the first two steps fail while implementing positive discipline, decision-making leave is provided, which is unpaid leave. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:05 PM 40. Jules has been accused of violating a certain rule at QuilTek and has demanded due process, which is essentially the right to tell Jules’s side of the story. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Disciplinary Policies and Procedures Bloom's: Apply 6/23/2021 11:19 AM 3/30/2022 2:05 PM

41. Step-review systems involving nonunion employees are similar to grievance procedures used in union contracts. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:06 PM 42. A complaint committee used in peer-review systems consists only of people whose jobs are similar to that of the person filing the complaint. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:07 PM 43. Morgan has been accused of violating a certain rule at QuilTek and has demanded that an attorney be present during the investigative review. Legally, QuilTek can refuse this request. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:08 PM 44. An open-door policy creates more consistent decisions among managers. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:08 PM 45. Despite having no authority to finalize a solution, Bryn listens to employee complaints and attempts to resolve them by mediating between the employees and their supervisors. Bryn is an ombud. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:09 PM 46. Mediation provides a formal process that follows the same series of steps whenever it is used. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:09 PM 47. Ethics can be defined as a set of standards of acceptable conduct. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethics in Employee Relations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 8:58 AM 48. Organizations are required by law to comply with ethical guidelines. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethics in Employee Relations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:06 AM Copyright Cengage Learning. Powered by Cognero.

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49. One of the primary goals of ethics training is to avoid adverse publicity. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethics in Employee Relations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:08 AM Multiple Choice 50. CJ is conducting a disciplinary investigation of an employee. To determine whether the rule has been uniformly enforced, which of the following questions might CJ ask? a. What is the employee's past work record? b. What punishment have previous offenders received? c. Is there direct or only indirect evidence of guilt? d. Are there any extenuating circumstances?

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:12 PM 51. QuilTek expects that its employees will use their talents, skills, and abilities to perform their duties. In turn, the employees expect QuilTek to provide fair wages, steady work, training as needed, and promotional opportunities. This relationship is referred to as a. employment-at-will. b. a no-win situation for employees. c. a Catch-22 situation for employers. d. a psychological contract.

ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:14 PM 52. Under the employment-at-will doctrine, who can terminate an employment relationship? a. Only employees b. Only employers c. Government or unions d. Employees or employers ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 53. Which of the following is the dominant principle governing private-sector employment relationships? a. The employment-at-will doctrine b. The job-as-property doctrine c. The implied contract rules d. The implied covenant rules ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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54. Discharge for refusing to violate a professional code of conduct falls under which exception to employment-at-will doctrine? a. Violation of public policy b. Implied contract c. Implied covenant d. Does not fall under an exception ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:17 PM 55. An implied employment contract and, therefore, a contractual obligation exists if a. the employee has acted with a lack of good faith. b. the employee signs a statement affirming an employment-at-will relationship. c. the employee passes the employment probation period. d. if the employee relies on an employer’s oral or written statements as conditions of employment.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:20 PM 56. Which of the following statements is true of whistle-blowing? a. Employees engage in whistle-blowing when they report an employer’s unethical actions. b. Employers can discharge employees for reporting corporate wrongdoings. c. Employers can discipline but not discharge employees for reporting corporate wrongdoings. d. Employers may be liable to huge fines if found guilty of the whistle-blowing charges imposed on them.

ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:21 PM 57. The minimum advance notice of plant closings or layoffs affecting 50 or more full-time employees required by the Workers' Adjustment Retraining and Notification Act of 1989 is a. 60 days. b. 180 months. c. 7 days. d. 120 months.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 58. Pat is conducting a disciplinary investigation of an employee. When looking into how many years of service the employee has with the organization and how many years the employee has held the present job, what question is Pat trying to answer? a. Are there extenuating circumstances? b. Is the offense related to the workplace? c. What is the employee's past work record? d. What are the sources of the facts?

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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59. Employers may use which of the following to defend their intrusion into employee privacy? a. It is the constitutional right of employers to do so. b. Employers have a legitimate business interest. c. Employers are required by law to do so. d. Employers are required by the Occupational Safety and Health Administration to do so.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:23 PM 60. Which of the following actions is most likely to create a wrongful discharge claim? a. Terminating an employee only if there is an articulated reason b. Setting and following termination rules and schedules c. Documenting all performance problems d. Making exceptions to the rules in unique circumstances ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:24 PM 61. Satall Industries uses a progressive discipline program when disciplinary action is required. Barrett is going through this process and has received a written warning. If improvement is not made, what can Barrett expect as the next step in a typical procedure? a. Oral warning and counseling b. Decision-making leave Copyright Cengage Learning. Powered by Cognero.

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c. Discharge d. Suspension without pay ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:24 PM 62. After leaving a job at QuilTek, Faren told friends about the new projects QuilTek is working on. Because this is considered proprietary information, what provision did Faren violate? a. Nondisclosure of information agreement b. Intellectual property agreement c. Noncompete agreement d. Nonpiracy agreement ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:25 PM 63. While employed at QuilTek, Addax came up with an idea for an app that has the potential to make a lot of money.

QuilTek has not pursued the idea yet, but the company does have it listed in its potential project list. Addax left the job at QuilTek and now wants to develop that app independently. Addax is prohibited from doing this because of what provision? a. Nondisclosure of information agreement b. Intellectual property agreement c. Noncompete agreement d. Nonpiracy agreement ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:26 PM 64. An advantage of impairment testing is that a. it identifies employees who are impaired for reasons other than drug use. b. it covers on- and off-duty behavior. c. it has a lower blood alcohol level standard than most states. d. it is conducted by a police officer, thereby relieving the company of liability.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:27 PM 65. Rian left a job as a senior project developer at Satall Industries and was offered a position at RevSystems, developing similar products in the same market. Rian is unable to accept RevSystems' offer for one year because of what provision? a. Nondisclosure of information agreement b. Intellectual property agreement c. Noncompete agreement d. Nonpiracy agreement ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:28 PM Copyright Cengage Learning. Powered by Cognero.

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66. Kim was an office supplies sales rep with Clip'n'Save but recently changed employers and now works for OfficeJoe. The prices at OfficeJoe are much better, and Kim could save former customers a lot of money on the exact same products.

What provision prevents Kim from contacting old customers for six months? a. Nondisclosure of information agreement b. Intellectual property agreement c. Noncompete agreement d. Nonpiracy agreement ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:29 PM 67. In what decision did the court state that if an employer deliberately makes an employee’s working conditions so intolerable that the employee is forced into involuntary resignation, then the employer has encompassed a constructive discharge and is liable for any illegal conduct involved therein? a. Circuit City Stores Inc. v. Allen b. Toussaint v. Blue Cross and Blue Shield of Michigan c. NLRB v. Weingarten, Inc. d. Young v. Southwestern Savings and Loan Association ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:29 PM 68. Satall Industries uses a progressive discipline program when disciplinary action is required. Trigg is going through this process and has received counseling. If improvement is not made, what is the expected next step in a typical procedure? a. Decision-making leave b. Suspension without pay c. A written warning d. Discharge Copyright Cengage Learning. Powered by Cognero.

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ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:31 PM 69. Wynne has exhibited behavior on the job that needs to be corrected. As a first step towards correcting that behavior, Wynne’s supervisor held a conference with Wynne to find a solution to the problem. What approach to disciplinary action is most likely being used? a. Progressive discipline b. Practical discipline c. Positive discipline d. Punitive discipline ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:30 PM 70. Which management group has the primary responsibility of developing disciplinary policies and procedures? a. The legal department b. Top-level management c. The human resources department d. Middle management ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Disciplinary Policies and Procedures Bloom's: Understand 6/23/2021 11:19 AM 3/30/2022 2:32 PM

71. Which of the following pieces of legislation places restrictions on employers in their ability to listen to telephone calls made by employees? a. Whistleblower Protection Act b. Americans with Disabilities Act c. Privacy Act d. Electronic Communications Privacy Act ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:33 PM 72. QuilTek has informed its employees of the company policy that they may not use their business phones to make personal calls. What is true of this situation? a. Employees' communication may be monitored, even personal calls. b. QuilTek is monitoring an employee's phone, and the employee receives a personal call, QuilTek must hang up immediately. c. The employees have grounds to file a complaint against QuilTek under provisions of the ECPA for instituting this policy. d. An individual employee may have grounds to file a complaint against QuilTek under provisions of the ECPA if QuilTek monitors that employee's personal call.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:35 PM Copyright Cengage Learning. Powered by Cognero.

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73. Which of the following questions should one consider when investigating an employee offense? a. Does one have at least three sources of facts? b. Is there evidence that the offense hurt the organization? c. Is there both direct and indirect evidence of guilt? d. Was the employee warned of the consequence at least two times?

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 74. Marin is conducting a disciplinary investigation of an employee. Which of the following is one of the questions Marin might ask when determining if there are extenuating circumstances? a. Were conflicting orders given by different supervisors? b. Is there direct or only indirect evidence of guilt? c. Have all managers applied this rule consistently? d. Were any other employees involved in this offense?

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:39 PM 75. In NLRB v Weingarten, Inc., the U.S. Supreme Court ruled that a. unionized employees have certain rights to representation when subjected to an investigatory interview. b. once employers begin to interview an employee in an investigation, the court must interview all relevant witnesses. c. all employees have a right to request legal representation when subjected to an investigative interview. d. employees also have a right to interview witnesses in order to refute charges against them.

ANSWER: a POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:09 AM 76. Blake was fired from a job and believes it was done without just cause. A "yes" answer to which of the following questions would indicate that just cause was not established? a. Did the employer forewarn Blake of the possible disciplinary consequences of Blake's actions? b. Was the organization's investigation conducted in an objective manner? c. Did the investigation produce sufficient evidence of proof of guilt as charged? d. Are there extenuating circumstances?

ANSWER: d POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:41 PM 77. Discipline programs designed to motivate an employee to correct the employee’s misconduct voluntarily are known as a. hot-stove programs. b. progressive discipline programs. c. respect-discipline programs. d. step help programs.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:19 AM 3/30/2022 2:42 PM

78. Which of the following legally restricts employers from intercepting wire, oral, or electronic communications? a. Electronic Communications Privacy Act b. Privacy Act c. Family Education Rights and Privacy Act d. Fair Credit Reporting Act ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:43 PM 79. Joint discussion and problem-solving activities to overcome employee misconduct are central to a. progressive discipline programs. b. positive discipline programs. c. nondirective counseling programs. d. management-by-objectives programs.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 80. In the second step of a positive discipline system to correct undesirable employee conduct, which of the following do managers issue to an employee to improve the employee’s unacceptable performance? a. A warning b. A reprimand c. A policy summary d. A written reminder ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:45 PM 81. An employer-paid decision-making leave a. gives employees time to consider a new job offer in other organizations. b. is reserved for white-collar and scientific employees. c. gives employees time to consider whether they wish to remain with the organization. d. is often used to let an irate employee calm down.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 82. Before firing an employee, employers should apply the a. principles of just cause. b. standards of employment conduct. c. rules of fair employment. d. policies of equity and responsibility.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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83. Which of the following pieces of legislation requires federal agencies to safeguard the personal information of their employees? a. Electronic Communications Privacy Act b. Fair Credit Reporting Act c. Privacy Act d. Education Rights and Privacy Act ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:46 PM 84. To reduce an employee’s feeling of being treated unfairly, termination meetings should be held a. in the manager's office. b. at the employee's work station. c. in the parking lot or outside the employer's premises. d. in a neutral location, such as a conference room.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:46 PM 85. Cael feels that the employer disciplined Cael without due process. As understood by most HR managers, that means that Cael was denied the right a. to leave with pay. b. to be heard. c. to legal representation. d. to fair warning.

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ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:46 PM 86. Which of the following complaint procedures is a unionized employee likely to use? a. A step-review system b. A hearing officer complaint system c. A grievance procedure d. A peer-review procedure ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 87. Alternative dispute resolution procedures, such as arbitration, a. may be required of an employee by an employer in lieu of a lawsuit. b. are legal only with a collective bargaining agreement in a union environment. c. propose rather than impose a solution. d. are prohibited by the Civil Rights Act except with public employees.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Understand 6/23/2021 11:19 AM 4/7/2022 9:09 AM

88. The employee complaint process that is most similar to a grievance procedure under a union contract is the a. open-door policy. b. hearing officer complaint system. c. peer-review system. d. step-review system.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 89. The last step of a conventional step-review appeal procedure involves which of the following employee groups? a. Top management b. Human resources specialists c. A tribunal of department heads d. A jury consisting of an equal number of supervisory and nonsupervisory employees ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:10 AM 90. A complaint committee in a peer-review system consists of a. an equal number of employee and management representatives. b. managers above the level of the supervisor whose decision is being appealed. c. employees at the same level as the appealing employee. d. managers, subordinates, and a number of unbiased third-party participants who do not work for the employer.

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ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 91. In a complaint committee in a peer-review system, employee representatives are a. appointed by the union. b. appointed by the management. c. elected by coworkers. d. selected by the complainant.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 92. An open-door policy a. is a requirement of the alternative dispute resolution process. b. is based on a preestablished set of steps for the review of an employee complaint by successively higher levels of management. c. identifies various levels of management above an employee's immediate supervisor that an aggrieved employee may contact. d. applies to the HR Department as the best resolution to any employee complaint.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Disciplinary Policies and Procedures Bloom's: Understand 6/23/2021 11:19 AM 4/7/2022 9:10 AM

93. If managers want to maintain an effective open-door policy, they must a. formalize the procedure and encourage employees to start at the top. b. ensure that employees come to them only with justified grievances. c. emphasize that they can offer solutions only on an advisory basis. d. encourage employees to voice their complaints and listen honestly to those concerns.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 94. Noel has been designated by QuilTek to help mediate disputes by listening to employees' complaints and then trying to seek solutions through negotiation and mediation. Noel is known as a(n) a. hearing officer. b. employee assistance program counselor. c. step-review coordinator. d. ombud.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:11 AM 95. Which of the following statements reflects the workings of an ombud system? a. The ombud listens and acts as a mediator between employees and their supervisor. b. The ombud is not meant to provide a check on management within an organization.

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c. The ombud tends to threaten the security of managers or employees involved in a complaint. d. The ombud can easily resolve a complaint by overruling a supervisor's decision.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 2:59 PM 96. The cornerstone and major benefit of mediation is that a. it is a formal process and therefore easily undertaken. b. the parties involved maintain control over the settlement outcome. c. a mediator can quickly settle a dispute by declaring a resolution. d. the mediator is a representative of management.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 97. One of the employees at Satall Industries was continually harassing coworkers. Those coworkers feel that Satall Industries should have learned more about that individual's background before the employee was hired. Which type of lawsuit have they brought against the company? a. Negligent hiring b. Psychological hiring c. Arbitration d. Peer review ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:01 PM 98. In which of the following cases did the U.S. Supreme Court rule that employees can file discrimination suits with the EEOC even when the employer has a mandatory arbitration agreement that is signed by the employee? a. EEOC v. Waffle House Inc. b. EEOC v. Adams c. EEOC v. Interstate/Johnson Lane Corp. d. EEOC v. United States ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:02 PM 99. Which of the following is defined as a set of acceptable conduct and moral judgments? a. Privacy rights b. Ethics c. Rules d. Legislation ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethcs in Employee Relations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:03 PM 100. Which of the following represents a primary goal of ethics training?

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a. To increase the productivity of the organization b. To gain publicity c. To gain a strategic advantage d. To provide a written plan of action for an organization’s managers ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethics in Employee Relations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:12 AM 101. Federal and state courts generally view the privacy rights of employees as a. minimal. b. nearly absolute. c. mostly contractual. d. increasingly dominant.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 102. The primary concern to the employer regarding workplace romance is a. unrealistic expectations. b. jealousy on the part of a third party. c. employer liability. d. embarrassing publicity.

ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 12:56 PM 103. The ombud is an advocate for a. the society. b. the underdog. c. an organization. d. a fair process.

ANSWER: d POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:19 PM Essay 104. Compare and contrast employee rights and the employment-at-will doctrine.

ANSWER: Employee rights can be defined as the guarantees of fair treatment that employees expect in return for the protection of their employment status. Employees acquire these rights through court decisions, legislation, and/or employer policies. A key issue in employment rights is the balancing of an employee's right on the job (often referred to as an employee's right to privacy), and the employer's right and obligation to operate a safe and efficient workplace.

The failure rate of an employer to honor employee rights can result in costly lawsuits, unwanted poor publicity, and reduced employee morale. Failure on the part of the employer to exercise reasonable care in regard to hiring, training, and assignment of employees to jobs can also result in legal actions.

POINTS: DIFFICULTY: QUESTION TYPE:

The employment-at-will doctrine states that either the employer or the employee may terminate the employment relationship at any time and for almost any reason. According to this doctrine, employers may terminate employees unilaterally so as long as the discharge does not violate public policy, implied contract, or implied covenant. Because of the increase of wrongful termination suits, employers are required to terminate employees only for justifiable reasons.

1 Challenging Essay

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HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:19 PM 105. Briefly discuss the concept of wrongful discharge and the three exceptions to the employment-at-will doctrine.

ANSWER: Wrongful discharge is the illegal discharge or termination of an employee. Wrongful discharge suits challenge an employer's right under the employment-at-will doctrine to unilaterally terminate employees.

The three exceptions to the employment-at-will doctrine are: 





Violation of public policy—This exception occurs when an employee is terminated for refusing to commit a crime; for reporting criminal activity to government authorities; for disclosing illegal, unethical, or unsafe practices of the employer; or for exercising employment rights.

Implied contract—This occurs when employees are discharged despite the employer's promise of job security or contrary to established termination procedures.

An employer's oral or written statements may constitute a contractual obligation if they are communicated to employees and employees rely on them as conditions of employment.

Implied covenant—This exception occurs when an employer has acted with a lack of good faith and fair dealing.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Employee Rights and Privacy KEYWORDS: Bloom's: Evaluate DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:13 AM 106. What is progressive discipline? How does it differ from positive discipline?

ANSWER: Progressive discipline is the application of corrective measures by increasing degrees. The intent is to stop the undesired behavior by using the minimum amount of corrective action necessary. In practice, progressive discipline starts as a low-key, informal reminder and moves through several levels of more intensive measures until the behavior is extinguished.

If the behavior cannot or will not be altered, the progression ends at in terminating the employee. In short, using progressive discipline allows the employer several opportunities to correct undesired employee behavior before terminating the employment relationship.

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Positive discipline is similar to progressive discipline in that both methods involve a multistep approach to employee discipline that favors early correction of problematic behaviors. However, positive discipline differs in several ways. First, under positive discipline, the employee has the primary responsibility of resolving his or her behavioral problem. Second, positive discipline involves a spirit of cooperation and problem solving rather than confrontation. Instead of being strictly punitive, supervisors are expected to encourage and work with problem employees. In sum, the positive discipline relationship seems more like parental guidance than unlike the adversarial relationship inherent in the progressive model.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:21 PM 107. What are the key components of a good disciplinary model?

ANSWER: The key components of a good disciplinary model are: 1. Creating an organizational policy 2. Defining discipline 3. Noting violations of organizational rules 4. Investigating the offense 5. Conducting disciplinary interview 6. Using progressive discipline (if possible) 7. Providing due process 8. Having just cause 9. Termination POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Disciplinary Policies and Procedures KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/30/2022 3:21 PM 108. What distinguishes an ethical organization from an unethical one, and why are ethics important?

ANSWER: How a firm treats its employees largely distinguishes an ethical organization from an Copyright Cengage Learning. Powered by Cognero.

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unethical one. In an ethical organization, managers are honest in their dealings with employees, and each group has mutual respect for the other.

Many organizations have their own codes of ethics that focus attention on an organization’s ethical values and provide a basis for its managers to evaluate their plans and actions. HR departments have been given a greater role in communicating an organization’s values and standards, monitoring compliance with its code of ethics, and enforcing the standards throughout the organization. The ultimate goal of ethics training is to avoid unethical behavior and adverse publicity; to gain a strategic advantage; and most of all, to treat employees in a fair and equitable manner, recognizing them as productive members of the organization.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managerial Ethics in Employee Relations KEYWORDS: Bloom's: Analyze DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:14 AM

Chapter 14 The Dynamics of Labor Relations True / False 1. Employees at StreamCorp are holding a labor organizing drive. It is appropriate for supervisors to meet individually with members of their staff to learn their positions regarding the possibility of unionizing. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:29 AM 2. Union members who work at StreamCorp began wearing their union buttons at work. Management can bar them from wearing those buttons while on duty.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:29 AM 3. In the field of labor relations, unfair labor practices (ULPs) involve violations of safety practices. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 4. In an attempt to thwart efforts to unionize, the management at StreamCorp announced a new benefits plan including an additional 5 days of paid leave that would be implemented if employees voted against the union. StreamCorp is not allowed to do this. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:19 AM 3/31/2022 8:31 AM

5. Because StreamCorp is nonunion, its employees do not have the right to file unfair labor practice charges against the firm. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:32 AM 6. Steph has brought a grievance to the union, which plans to arbitrate it on Steph's behalf. Management has proven conclusively that the grievance is groundless and, therefore, does not have to arbitrate the grievance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:32 AM 7. Demery is an active union member and is highly critical of StreamCorp as an employer. At the same time, Demery has a poor work record, consistently falling short of established goals of the job. Because of Demery’s union activism, StreamCorp is not able to legally discharge Demery. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:35 AM 8. Employees are most likely to seek unionization if they believe that doing so will achieve results that they cannot achieve acting individually. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 9. The agency responsible for administering and enforcing the Wagner Act is the National Labor Relations Board. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 10. Union officials have begun to meet with employees at StreamCorp to explore the possibility of unionization. This is the first step in unionizing. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:36 AM 11. A union wishes the National Labor Relations Board to hold a representation election. The NLRB will hold the election only if the union has 50 percent of signed authorization cards collected. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 12. To reenergize the labor movement, unions often endorse political candidates who specifically pledge support for prolabor legislation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

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13. Laken is a manager at StreamCorp. During the recent labor organizing drive, Laken was overheard expressing negative opinions regarding unions and the officials who ran them. These comments are illegal. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:41 AM 14. As a supervisor at StreamCorp and in order to better meet the needs of the staff employees, Parris should attend union meetings. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:42 AM 15. The bargaining unit is that group of employees who have similar working conditions and who are grouped together for the purpose of collective bargaining. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:18 AM 16. A recent employee survey revealed that many employees at StreamCorp are dissatisfied with their jobs. One step the firm could take to increase employee satisfaction is to introduce job rotations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:43 AM 17. When the NLRB certifies a union as the bargaining representative, the union is certified for a period of at least three years. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 18. NLRB election statistics show that currently, unions win approximately 40 percent of representation elections. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:18 AM 19. Unionization may restrict the freedom of management in many areas. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:44 AM 20. Management prerogatives are those decisions over which management claims exclusive rights. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 21. Kendall is a carpenter. As a skilled worker, the union that Kendall is a member of is a craft union.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:45 AM 22. Industrial unions represent various groups of professional and white-collar workers. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:46 AM 23. Employee associations may function in the same way as unions, being just as aggressive in organizing and representing their members. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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24. Organizing campaigns are often begun by employees rather than by union organizers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 25. Union stewards are full-time employees at the workplace and generally are not paid by the union. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 26. The collective bargaining process may include activities such as strikes and boycotts. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: The Bargaining Process Bloom's: Remember 6/23/2021 11:19 AM 3/31/2022 8:27 AM

27. During collective bargaining, each side normally places 1–2 negotiators at the table. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:19 AM 28. Tristan is a negotiator for SalietOrg’s management. In order to be in a strong negotiating position, Tristan will make sure the employer's bargaining strategy includes a contingency plan in the event of a strike. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:48 AM 29. Good faith bargaining requires that employers and union counterparts be willing to meet at any time and place to discuss proposals. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 30. In labor negotiations, the point at which agreement is reached must be within limits that the union and the employer are willing to accept. The area inside these two limits is known as the good-faith zone. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:49 AM 31. U.S. labor–management negotiations are adversarial. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:19 AM 32. StreamCorp intentionally adopts practices that will decrease the chances that employees will want to unionize. One of those practices is likely to promote employees from within. a. True Copyright Cengage Learning. Powered by Cognero.

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b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:51 AM 33. One of the disadvantages of interest-based bargaining as an approach to labor–management negotiations is that it leads to suspicion and compromise. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:21 AM 34. A labor agreement generally becomes binding prior to the conclusion of negotiations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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35. Bargaining power consists of economic, political, and social influence to achieve demands. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 36. Limitations on use of performance evaluations in management decisions is a typical clause within a labor agreement. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:54 AM 37. The electrical workers union at StreamCorp have coordinated a boycott. This means that all union members, regardless of their actual union affiliation, will refuse to cross their picket line. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: The Bargaining Process Bloom's: Apply 6/23/2021 11:19 AM 3/31/2022 8:55 AM

38. An employer's bargaining power may rest on its ability to continue its operations despite a strike by its workers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 39. When the employees at StreamCorp went on strike, the firm hired replacement workers. This is called a lockout. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:22 AM 40. In the context of a labor agreement, management rights include the specific provisions agreed to by the union and which are not restricted by law. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 41. Management rights exclude any issues that it has specifically conceded as part of the labor agreement. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 42. Because unions represent all members of a bargaining unit, even those who are members of the union, they often negotiate a union security agreement that covers issues such as the extent to which the union may compel union membership. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:56 AM 43. Once a union is certified, an employer is obligated to begin negotiations leading toward a labor agreement. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 44. A grievance procedure is a formal representation process that is often considered the heart of a bargaining agreement. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 45. Dallas, a union member, brought a grievance to Shaun, the union rep. Because Shaun considered it to be a weak case that it would probably lose, the union most likely will not take it to arbitration for the fear of losing member support. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:57 AM 46. Rights arbitration is the legal obligation to assist both members and nonmembers in labor relations management.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:58 AM 47. The fair representation doctrine settles disputes over the meaning of contract terms. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 48. It is the arbitrator's responsibility to ensure that each side receives a fair hearing. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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49. Arbitration hearings have the appearance of formal court proceedings because they are held in a court of law. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:59 AM 50. An arbitration award should include both a decision and the rationale for that decision in order to provide guidance for future interpretation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:59 AM 51. The demand for certain types of employees who have traditionally been unionized has decreased in part because of technological advances in computer science and automated operating systems. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Contemporary Challenges to Labor Organizations Bloom's: Understand 6/23/2021 11:19 AM 3/31/2022 9:01 AM

52. Recent statistics show total union membership to be about 33 percent of the civilian labor force. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 53. In an attempt to increase unionism, unions are now targeting low-wage service workers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 54. Targeting recent immigrants, among other ignored work groups, for union membership has been one of the focuses of energized organizing. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:24 AM Multiple Choice 55. Hadley wanted to join a union to take advantage of the equality and teamwork brought about through union membership. Hadley was motivated by a. dissatisfaction with management. b. political needs. c. economic needs. d. social and status needs.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:02 AM 56. The employees at Gnewers Market were interested in unionizing because they saw statistics showing that union workers are more likely to have guaranteed pensions than nonunion employees. They were motivated by a. economic needs. b. dissatisfaction with management. c. social needs. d. status needs.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply Copyright Cengage Learning. Powered by Cognero.

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57. Employees at Gnewers Market began unionizing activities after a series of promotions and job transfers at the firm were handled in a biased manner. They were motivated by a. dissatisfaction with management. b. economic needs. c. political needs. d. social and status needs.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:03 AM 58. Illegal acts by either employers or unions that deny employees their rights and benefits are called a. discrimination complaints. b. violation and resolve charges. c. unfair labor practices. d. representation charges.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 59. Terry Moser, an organizer for the Teamsters, gives five progressive steps that can lead to unionization. Which step has as one of its purposes to identify employees who can help the organizer direct the campaign? a. Employee/union contact b. Election petition and voting preparation c. Initial organizational meeting d. Formation of in-house organizing committee Copyright Cengage Learning. Powered by Cognero.

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ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 60. Which act covering most private-sector employers prohibits certain unfair labor practices, such as a union's refusal to bargain in good faith or a union persuading an employer to discriminate against an employee? a. Wagner Act b. NLRB Act c. Taft-Hartley Act d. Occupational Health and Safety Act ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:08 AM 61. The employees at Gnewers Market are in the process of a union organizing campaign. At this point, a group of employees is working to interest other employees in joining the union and supporting its campaign. Where are they in Moser's progression of steps leading to unionization? a. Employee/union contact b. Initial organizational meeting c. Formation of in-house organizing committee d. Election petition and voting preparation ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: The Labor Relations Process Bloom's: Apply 6/23/2021 11:19 AM 3/31/2022 9:09 AM

62. A provision that requires employees to join the union as a condition of employment is called a. a membership agreement. b. a union security agreement. c. a lockout agreement. d. a progressive agreement.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 63. For most union members, their strongest reason to join a union appears to be a. favoritism shown by supervisors in promotions, shift assignments, and transfers. b. the need to fraternize with similar employees and assert personal leadership skills. c. dissatisfaction with wages, benefits, and working conditions. d. personal preference for a union and social pressure to join.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:10 AM 64. Terry Moser, an organizer for the Teamsters, gives five progressive steps that can lead to unionization. At which step do labor organizers seek specific information about the employer's finances, supervisory styles, and management practices? a. Employee/union contact Copyright Cengage Learning. Powered by Cognero.

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b. Initial organizational meeting c. Formation of in-house organizing committee d. Election petition and voting preparation ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 65. What type of card do employees sign to indicate their willingness to be represented by a union? a. Stipulation card b. Agreement card c. Authorization card d. Selection card ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:12 AM 66. Lou is a union organizer, and before the National Labor Relations Board holds a representation election, Lou must provide which of the following? a. Permission from employer management to proceed b. Expressed interest by 50 percent or more of current employees c. Signed authorization cards from 30 percent of all eligible employees d. Election via secret ballot by 50 percent or more of bargaining unit employees ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:25 AM 67. In what percentage of union campaigns are unions unable to secure a first contract after winning a representation election? a. 10 percent b. 25 percent c. 40 percent d. More than half ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:19 AM 68. Under the Taft-Hartley Act, if a newly certified union is unable to obtain a labor agreement within a year of winning its certification election, then a. the union is decertified. b. the union representatives must be replaced with newly elected officials. c. employees must accept arbitration for every grievance until an agreement is reached. d. employees are allowed to vote the union out through a decertification election.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM Copyright Cengage Learning. Powered by Cognero.

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69. Under federal labor law, employers can a. attend union meetings. b. publicly emphasize unfavorable aspects of unionism. c. change working conditions of employees who work for the union. d. review union authorization cards.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 70. A bargaining unit consists of a. employees being recruited by the union. b. employees to be covered by the agreement. c. hourly employees. d. employees below the management level.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 71. When an employer and the union fail to agree on the basis on which employees should be in the bargaining unit, then a. the affected employees vote to determine the unit. b. the unit is determined by the parties using job classifications as the standard. c. the National Labor Relations Board (NLRB) will determine the "appropriate unit." d. the union is given additional time to organize other employees.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:23 AM 72. After certification, the United Mine Workers (UMW) was seeking representation through an election at the McCoy Coal Company 200. employees were eligible to vote, but the vote was only 50 for and 25 against the UMW. According to the process, the National Labor Relations Board (NLRB) should now a. order another election as neither side received the majority votes. b. certify the union as the representative for the 50 employees voting for the UMW. c. leave it up to the parties to negotiate whether or not the UMW should represent the employees. d. grant the UMW exclusive representation as it was approved by a majority of the voters.

ANSWER: d POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:27 AM 73. Once a union becomes certified, the employer is required to a. establish a bargaining zone. b. deduct union dues from the employees' paychecks. c. begin negotiations leading toward a labor agreement. d. notify employees of the bargaining relationship.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

3/31/2022 9:25 AM

74. Which of the following statements best describes the collective bargaining process? a. Establishing a group of two or more employees who have common employment interests and conditions and may reasonably be grouped together. b. Negotiating a labor agreement that involves extensive preparation as well as diplomatic maneuvering and well-developed bargaining strategies. c. Monitoring for unfair labor practices on the part of either employer or union members. d. Holding an election for exclusive representation that is then certified by the NLRB. ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:26 AM 75. Management generally claims exclusive rights to decisions on issues relating to subcontracting, work standards, and job content. Management's claim is properly called a. guaranteed rights. b. contracted provisions. c. provisional security. d. management prerogatives.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 76. Because supervisor Hadley suspended an employee covered by a typical labor agreement, a grievance hearing will be held in which Hadley will be called upon to support the suspension by demonstrating a. just cause. b. reasonable review. c. complete fairness.

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d. explainable opinions.

ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:27 AM 77. The United Auto Workers, United Steelworkers, and Office and Professional Employees International Union are all classified as what type of union? a. Skilled b. Mixed c. Industrial d. Craft ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:28 AM 78. Within the collective bargaining process, those participating must consider the other party’s goals. In which step does this activity occur? a. Developing strategies b. Formalizing the agreement c. Certifying the union d. Conducting negotiations ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: The Labor Agreement Bloom's: Remember 6/23/2021 11:19 AM 3/31/2022 9:29 AM

79. Which of these labor organizations represents various groups of professional and white-collar employees in labor management relations? a. Craft unions b. Industrial unions c. Employee associations d. Management clubs ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:30 AM 80. The employees at Gnewers Market are in the process of a union organizing campaign. At this point, the NLRB has certified the union as the legal bargaining representative of the employees. Where are they in Moser's progression of steps leading to unionization? a. Initial organizational meeting b. Contract negotiations c. Election petition and voting preparation d. Formation of in-house organizing committee ANSWER: b POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:30 AM Copyright Cengage Learning. Powered by Cognero.

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81. To which of these groups do individuals who represent the interests of union members in their relations with their immediate supervisor and other members of management belong? a. Union leaders b. Business representatives c. Union stewards d. Mediators ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:30 AM 82. As an organizing tactic, a union was able to secure a binding commitment from Gnewers Market that the firm would not express any opinions for or against the union during the campaign. The union used what technique? a. Organizer training b. Corporate campaign c. Political involvement d. Neutrality agreement ANSWER: d POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:31 AM 83. Strikes, boycotts, lockouts, and plant closures are techniques used by labor or management as economic pressure in a. the collective bargaining process. b. compulsory binding arbitration. c. negotiation preparation. d. public sector bargaining.

ANSWER: a POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:32 AM 84. Developing likely union proposals, a list of management demands, and a contingency plan for operating in the event of a strike are part of a. a union's bargaining strategy. b. an employer's bargaining strategy. c. compulsory binding arbitration. d. good-faith bargaining.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:32 AM 85. Employers are required to negotiate in good faith with the union’s representatives over conditions of employment.

This requirement is the result of which piece of legislation? a. Wagner Act b. NLRB Act c. Taft-Hartley Act d. Occupational Health and Safety Act ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:19 AM 3/31/2022 9:33 AM

86. Good-faith bargaining requires that a. counterproposals be made for each of the union’s proposals. b. side maintain an adversarial position until counterproposals can be made. c. each side's negotiators meet at a reasonable time and reasonable place to discuss issues. d. an agreement be reached within a reasonable amount of time.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:28 AM 87. The creation of a relationship for the future based on trust, understanding, and mutual respect is the basis of a. the Federal Mediation and Conciliation Service. b. traditional bargaining. c. interest-based bargaining. d. good faith bargaining.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 88. The union representing the workers at Gnewers Market wants to strengthen its position by exercising its bargaining power. One way it could do this is by a. legal injunction. b. lockout. c. striking. d. union merger.

ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:34 AM 89. In what way may pickets prevent trucks and railcars from entering a struck business? a. The union has a legal right to obstruct the business of the employer they are striking against. b. Picketing during a strike carries a legal obligation on the part of the employer to cease operations, including delivery of goods and materials. c. Operators of trucks and railcars must get permission from the picketing union to enter the premises. d. Unions often refuse to cross another union's picket line.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:35 AM 90. The workers union at Gnewers Market took out a number of radio and newspaper ads to discourage consumers from shopping at Gnewers. This is a. an unfair labor practice. b. a bargaining zone. c. a boycott. d. picketing.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: The Bargaining Process Bloom's: Apply 6/23/2021 11:19 AM 3/31/2022 9:35 AM

91. The employees at Gnewers Market are threatening to strike. To counter this threat, the weapon Gnewers would most likely wield is a. the legal right to hire replacement workers. b. the legal injunction. c. the lockout. d. a work slowdown.

ANSWER: a POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:36 AM 92. Lake is a third-party neutral who resolves labor disputes. When Lake issues a final decision, both sides must accept it.

Lake is a. a mediator. b. an arbitrator. c. a union steward. d. a conciliator.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:36 AM 93. Management rights within a labor agreement refer to a. the legal injunction. b. the authority to set pay rates and hours of work.

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c. the authority to discharge union employees under "employment-at-will." d. the conditions of employment over which management is able to exercise exclusive control.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 94. Labor and management at Gnewers Market are in a dispute. One way that management could exercise its bargaining power is by a. boycotts. b. strikes. c. pickets. d. lockouts.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:37 AM 95. Unions have a legal obligation to provide assistance to members who are pursuing grievances under a. the Wagner Act. b. the Taft-Hartley Act. c. the fair representation doctrine. d. the right-to-work statute.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Administration of the Labor Agreement Bloom's: Remember 6/23/2021 11:19 AM 3/31/2022 8:27 AM

96. In a dispute, which of the following falls within the arbitrator's responsibilities? a. Ensure each side receives a fair hearing. b. Decide the case without passing judgment. c. Interpret the intent of the labor agreement. d. Get the parties to work together to solve their differences.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:41 AM 97. The factors that arbitrators use when deciding cases are the wording of the labor agreement, the submission agreement, the testimony and evidence offered, and a. arbitration of witnesses. b. the concept of reasonable doubt. c. arbitration criteria or standards. d. the ability to set precedent.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 98. Which of the following would be least likely to appear on a list of contemporary challenges to labor organizations? a. The increased threat of foreign competition Copyright Cengage Learning. Powered by Cognero.

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b. The presence of an increase in employee diversity c. Technological advantages d. A decrease in union membership ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:41 AM 99. "Energized organizing" to stem the overall decline in union membership involves a. capitalizing on technological advances. b. targeting ignored worker groups, such as low-wage tier service workers and immigrants. c. participative management and empowerment. d. consolidation of national unions under the AFL-CIO. ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM 100. Which two parties are involved in a union security agreement? a. An employer and the union b. The union and nonunionized workers c. An employer and nonunionized workers d. An employer and the NRLB ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: The Labor Agreement Bloom's: Understand 6/23/2021 11:19 AM 3/31/2022 9:43 AM

101. Currently, what percentage of U.S. workers have a union membership? a. 5 percent b. 10 percent c. 15 percent d. 20 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:43 AM 102. According to statistics, how many jobs did the United States lose to China between 2001 and 2018? a. 1.7 million b. 2.2 million c. 3.7 million d. 4.2 million ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:44 AM 103. One of the worries many U.S. workers face is that their job may be shifted to workers in other countries. This practice is known as a. a union security agreement.

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b. a grievance procedure. c. unfair labor practices. d. offshoring.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:28 AM 104. A clause in a labor agreement that contains limitations against electronic monitoring is considered to be a. outside the bargaining zone. b. arbitrated. c. progressive. d. typical.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:28 AM Essay 105. Briefly discuss what occurs in an arbitration hearing and the role of the arbitrator.

ANSWER: Arbitration hearings have the appearance of a court hearing but without many of the formalities of a court proceeding. The process begins with the swearing-in of witnesses and the introduction of the submission agreement. The submission agreement is a statement of the problem to be resolved. The parties will then make opening statements, followed by the presentation of facts and evidence, and the oral presentation of witnesses. The hearing will conclude with each side making summary statements that are arguments in support of its position.

In arbitrating a dispute, it is the responsibility of the arbitrator to ensure that each side receives a fair hearing during which it may present all of the facts it considers pertinent to the case. The primary purpose of the hearing is to assist the arbitrator in obtaining the facts Copyright Cengage Learning. Powered by Cognero.

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necessary to resolve a human relations problem rather than a legal one. The arbitrator, therefore, has a right to question witnesses or to request additional facts from either party.

After conducting the hearing and receiving post-hearing briefs (should the parties choose to submit them), the arbitrator customarily has 30 days in which to consider the evidence and render an award. In most labor contracts, the costs of arbitration are shared equally by the parties.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.14-4 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Administration of the Labor Agreement KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 4/7/2022 9:29 AM 106. Briefly discuss some of the aggressive organizing tactics that unions sometimes employ.

ANSWER:  Political involvement. Unions have become more selective in their support of public officials, endorsing candidates who specifically pledge support for prolabor legislation.  Neutrality agreements. Neutrality agreements secure a binding commitment from the employer to remain neutral during the organizing drive.  Organizer training. The AFL-CIO’s Organizing Institute is actively training a new generation of professional, highly skilled, full-time organizers.  Corporate campaigns. Unions may enlist political or community groups to boycott products of a targeted company. Other tactics include writing newspaper editorials criticizing specific company decisions; filing charges with administrative agencies such as OSHA, the Department of Labor, and the NLRB; and pressuring an organization’s financial institution to withhold loans or demand payments.  Social media. E-mail and the web are fast becoming effective union organizing tools. ―Cyberunions‖ seek to apply computer technology to all aspects of organizing activity.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.14-1 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Relations Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:51 AM Copyright Cengage Learning. Powered by Cognero.

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107. Explain some of the issues that should be addressed by the employer’s bargaining strategy.

ANSWER: At a minimum, the employer’s bargaining strategy should address these issues:    

Likely union proposals and management responses to them A listing of management demands, limits of concessions, and anticipated union responses Development of a database to support management bargaining proposals and to counteract union demands A contingency operating plan should the employees strike

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.14-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Bargaining Process KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:51 AM 108. List some typical and some progressive clauses found in a labor agreement.

ANSWER: Typical clauses include: -wages -vacations -holidays -work schedule -management rights -union security -transfers -discipline -training -grievance procedures -no strike/no lockout clause -overtime -safety procedures -severance pay -seniority -pensions and benefits -outsourcing -work rules Progressive clauses include: -employee access to records -limitations on use of performance evaluations -elder care leave -flexible medical spending accounts -protection against hazards of technology -limitations against electronic monitoring -procedures governing drug testing Copyright Cengage Learning. Powered by Cognero.

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-bilingual stipends -domestic partnership benefits -employee involvement programs POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.14-3 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: The Labor Agreement KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 9:52 AM 109. Discuss the various contemporary challenges faced by labor organizations. How are unions attempting to meet these challenges?

ANSWER: Among the changes that pose challenges to labor organizations today are foreign competition and technological advances, the decrease of union membership, and employer's focus on maintaining nonunion status. To counter these challenges, organized labor has engaged in several tactics to become highly aggressive in its organizing efforts. First, unions are targeting workers they have long ignored: low-wage service workers on the bottom tier of the U.S. economy. Second, the AFL-CIO has embraced an aggressive unionization strategy.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.14-5 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Contemporary Challenges to Labor Organizations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:19 AM DATE MODIFIED: 3/31/2022 8:27 AM

Chapter 15 International Human Resources Management True / False 1. A multidomestic corporation is essentially a domestic firm that builds on its existing capabilities to penetrate overseas markets. a. True b. False ANSWER: False POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 2. CenurgCo is a U.S. firm that has subsidiaries that operate as fully autonomous units in other countries, making CenurgCo a multidomestic corporation. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 3. AtlasCorp would be considered a global corporation because it has fully autonomous units operating in multiple countries. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 4. An expatriate should request a repatriation interview if it is not automatically offered by the firm in order to gain Copyright Cengage Learning. Powered by Cognero.

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information about the host country prior to beginning the foreign assignment. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 5. If XLTek is a German company that operates in South Korea, then South Korea is the host country. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 6. A location’s cultural environment has implications for an organization’s decisions on whether and how to do business there. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Understand 6/23/2021 11:20 AM 4/7/2022 9:55 AM

7. A global HR information system facilitates communication and coordination between home-country managers and expatriates. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 8. Because of low labor costs and language similarities, it is likely that FonSeva, an Indian company, will locate its new call center in the United States. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 9. Daryon is an American and works for a U.S. company at its facilities in Great Britain. Daryon is considered a thirdcountry national. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 10. CenurgCo is just beginning to expand internationally. At this point, it is most likely that the firm will try to use hostcountry nationals to manage its international facilities. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 11. Rather than relocating expatriates, companies hire local citizens to work in their international facilities because it is less costly. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 12. One reason to employ host-country nationals is that local governments want good jobs for their citizens. a. True b. False Copyright Cengage Learning. Powered by Cognero.

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ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 13. CenurgCo hires natives of the host country to manage its international facilities as much as possible. These workers are known as host country nationals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 14. Val is French and is spending some time in the United States. A work permit or visa issued by the U.S. government would allow Val to seek employment in the country. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/7/2022 9:55 AM

15. Laxmi is a student spending a year abroad. Obtaining a work permit or a visa issued by the government would allow Laxmi to work up to 20 hours per week for an organization that is headquartered in Laxmi’s home country. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 16. Foreign workers invited to come to perform needed labor are usually referred to as guest workers. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 17. Apprenticeship training in the United States is far superior to that in Europe. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Managing Your International Operations Bloom's: Understand 6/23/2021 11:20 AM 4/7/2022 9:55 AM

18. Transnational teams consist of people from the same country working on different international projects. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 19. For most companies, the transnational form represents an ideal rather than a reality. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 20. The first step in selecting expatriates should be self-selection, that is, employees who volunteer to go abroad are given the chance to do so. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 21. The failure of expatriate assignments is most often due to lack of technical and managerial ability. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 22. Repatriation interviews can be helpful as a way to address any technical issues related to the job itself. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:56 AM 23. English is typically the designated language when people from different countries are working together. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:56 AM 24. In order to encourage international companies to hire locals when they open a facility in a country, the host country will often offer tax incentives, tariffs, and quotas. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 25. Managers in Latin American countries can encourage performance by using personal influence and working through individual members of a group. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 26. In Asian countries, the underlying philosophy is cooperation.

Copyright Cengage Learning. Powered by Cognero.

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a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 27. Jayce, a European, felt disoriented for the first two months of working in the United States. Jayce was experiencing culture shock. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 28. Marlowe, a manager for an American company, has just been transferred to the office in India. Repatriation is part of the training Marlowe will receive in preparation for that assignment. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:20 AM 4/7/2022 9:55 AM

29. Ashton works for a company whose pay plan focuses on internal equity and personal needs. It is likely that Ashton works for a company in a collectively oriented culture. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 30. Pay plans in Japan tend to focus on individual performance and achievement. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 31. With an H2B visa, Emerson can come to the United States for a maximum of six months to perform temporary, agricultural seasonal work that is one-time only. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 32. Employee benefits in the United States are among the highest in the world. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 33. The balance sheet approach to compensation refers to designing pay systems that equalize the purchasing power of employees at comparable positions living overseas and in the home country. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 34. Host-based pay is compensation that is equivalent to that earned by employees in the country where the expatriate is assigned, and companies use this method because it is less costly than other methods. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 35. An inability to understand an expatriate's experience may be a reason domestic managers fail to accurately measure expatriates’ contributions to the organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 36. Poor cultural fit rarely explains why international job assignments fail. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 37. While unions are most often thought of as being associated with labor, China has only one union, which is more Copyright Cengage Learning. Powered by Cognero.

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closely aligned with management. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:57 AM 38. In some countries, unions have alliances with other organizations like political parties, churches, or governments. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:07 AM 39. The International Trade Union Confederation is the most active union organization promoting international labor standards. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Understand 6/23/2021 11:20 AM 4/7/2022 10:08 AM

40. FonSeva is considering several countries in which to open new facilities. The leading country under consideration requires that there be a representation of labor on the board of directors. The country FonSeva is considering is likely Germany. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:08 AM 41. Codetermination refers to the training an expatriate manager receives before an international assignment. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:09 AM Multiple Choice 42. This type of corporation is a domestic firm that has leveraged its existing capabilities to penetrate overseas markets. a. Transnational b. International c. Multinational d. Global ANSWER: b Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 43. FonSeva has given its foreign subsidiaries the latitude to make decisions as appropriate in their regions of the world.

FonSeva would best be characterized as a. an international corporation. b. a multidomestic corporation. c. a transnational corporation. d. a global enterprise.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 44. CenurgCo is a multinational firm that has kept control of its operations centralized in its home office. CenurgCo can best be characterized as which type of corporation? a. Transnational b. International c. Multinational d. Global ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Analyzing Your International Environment Bloom's: Apply 6/23/2021 11:20 AM 4/7/2022 9:55 AM

45. TredWorks is a corporation that treats the world market as a whole and tries to combine its activities in various countries to maximize efficiency. TredWorks can best be characterized as which type of corporation? a. Transnational b. International c. Multinational d. Global ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 46. Because it treats the world market as a unified whole and works to maximize efficiencies on a globalized scale, the Japanese company Matsushita is considered what type of corporation? a. Transnational b. International c. Multinational d. Global ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 47. A company like McDonald's, which offers culture-specific food items in different countries, is an example of this type of corporation. a. Transnational Copyright Cengage Learning. Powered by Cognero.

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b. International c. Multinational d. Global ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 48. A task force created at FonSeva is exploring the possibility of entering into various international markets. As part of this team, Carlon is responsible for analyzing market and trade cycles and currency fluctuations in the targeted regions.

Carlon is researching a. economic factors. b. political factors. c. sociocultural factors. d. technological factors.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 49. The International Trade Union Confederation (ITUC) is a confederation of 311 national trade union centers representing a. 87 million union members in 123 countries and territories. b. the interests of the United Nations in countries worldwide. c. 176 million union members in 162 countries and territories. d. the successful spread of codetermination among organizations.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:10 AM 50. Cultural environment includes which of the following components? a. Strategic opportunities b. Values or ideologies c. Corporate structure d. Augmented skills ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 51. The communications, religion, values and ideologies, education, and social structure of a nation are encompassed within its a. ritual environment. b. general environment. c. cultural environment. d. task environment.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM Copyright Cengage Learning. Powered by Cognero.

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52. The country in which an international business operates is a(n) a. receptive country. b. adaptive country. c. resource country. d. host country.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 53. WTO member countries cover approximately what percentage of all international trade? a. 37 percent b. 57 percent c. 77 percent d. 98 percent ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 54. Reese is a U.S. citizen sent by a U.S. company to work abroad. Reese is a(n) a. host-country national. b. third-country national. c. international manager. d. expatriate.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 55. When a U.S. corporation hires an employee from Italy to work in its office in Rome, this employee is referred to as a(n) a. expatriate. b. international manager. c. host-country national. d. third-country national.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 56. When a U.S. corporation hires an employee from Italy to work in its office in India, this employee is referred to as a(n) a. expatriate. b. international manager. c. host-country national. d. third-country national.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM Copyright Cengage Learning. Powered by Cognero.

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DATE MODIFIED:

4/7/2022 9:55 AM

57. If General Motors, a U.S. company, transferred Karsten, a native German, from an assignment in Bonn to a new assignment in Paris, Karsten would then be considered a a. home-country national. b. host-country national. c. third-country national. d. first-country national.

ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 58. A task force has been created at FonSeva to explore the possibility of entering into various international markets. As part of this team, Jordan is responsible for analyzing the stability of governments and laws, especially related to property rights, in the targeted regions. Jordan is researching a. economic factors b. political factors c. sociocultural factors d. technological factors ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:12 AM 59. Anyone wishing to get a job overseas needs to obtain which of the following from the government of the country in which employment is sought? a. Patent b. Allowance permit c. Work permit Copyright Cengage Learning. Powered by Cognero.

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d. Passport ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:13 AM 60. Apprenticeship training in Europe directs a large number of youths into a. managerial training. b. white-collar training. c. supervisory training. d. vocational training.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 61. Ari has an H2B visa, which allows Ari to come to the United States one time only to perform temporary, nonagricultural seasonal work for what period of time? a. 6 months b. 9 months c. 12 months d. 18 months ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Managing Your International Operations Bloom's: Apply 6/23/2021 11:20 AM 4/7/2022 9:55 AM

62. TredWorks has begun to use teams to conduct its international business. These transnational teams tend to be a. focused on projects that span multiple countries. b. comprised of members with generalized skills. c. homogenous. d. comprised of members from the same region.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 63. Levi Strauss has identified which of the following as an attribute of successful global managers? a. Technical competence b. Self-selection for a global position c. Interpersonal competency d. The capability to manage a highly centralized organization ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:13 AM 64. Today, women comprise approximately what percentage of expatriates? a. 25 percent b. 35 percent Copyright Cengage Learning. Powered by Cognero.

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c. 45 percent d. 55 percent ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 65. Which of the following is a major component of expatriate adjustment? a. Economic alignment b. Change alignment c. Company alignment d. Language alignment ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 66. Which of the following is a major reason for failure among expatriates? a. A spouse's inability to adapt b. A manager's personality c. Inability to cope with larger responsibilities d. Distaste for travel ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Managing Your International Operations Bloom's: Understand 6/23/2021 11:20 AM 4/7/2022 9:55 AM

67. Which country is focused more on competition and less on cooperation? a. United States b. Japan c. Taiwan d. China ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 68. To adapt and be successful, individuals working internationally need to know as much as possible about which of the following host-country characteristics? a. Training and development b. Cultural values and priorities c. Repatriation procedures d. Popular fashion ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 69. Among the biggest problems for expatriates and foreign business travelers is a. foreign exchange conversion. b. scheduling time off.

Copyright Cengage Learning. Powered by Cognero.

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c. driving on the other side of the road. d. communication.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 70. Which of the following statements best reflects the process of collective bargaining globally? a. Collective bargaining takes place at the local rather than the national level. b. Codetermination is a significant part of all negotiations. c. The process varies widely among and within countries. d. Objectives other than wage increases are unlikely to be pursued.

ANSWER: c POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:14 AM 71. According to cross-cultural studies, nations tend to cluster according to similarities along specific cultural dimensions, including which of the following? a. Laws b. Sense of purpose c. Compensation d. Job attitudes ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Managing Your International Operations Bloom's: Understand 6/23/2021 11:20 AM 4/7/2022 9:55 AM

72. Because compensation is such a complex aspect of international HRM, which of the following best expresses a guiding philosophy for executives when designing pay systems? a. Executives should focus on financial compensation because other aspects are questionable as motivators. b. Executives should usually try to create a pay plan that supports the overall strategic intent of the organization. c. Executives need to keep compensation identical throughout the organization. d. Executives are best served following the ―think locally, act globally‖ approach.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 73. Which of the following countries has a minimum wage hourly rate lower than the United States? a. New Zealand b. Brazil c. Canada d. Germany ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 74. Kelsey, a U.S. citizen who works in Hong Kong, receives 40 percent of compensation in Hong Kong dollars and 60 percent in U.S. dollars. This approach to Kelsey’s compensation is called Copyright Cengage Learning. Powered by Cognero.

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a. repatriation pay. b. core skills pay. c. home-based pay. d. split pay.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 75. A Japanese expatriate is interested in making sure the compensation received is based on a system that matches the purchasing power in Japan. What type of system is desired here? a. Balance sheet approach b. Incentive premiums c. Split pay d. Localization ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 76. Which of the following questions would be the most important to answer in designing a compensation program for a foreign assignment? a. What are the provisions for good health care? b. Will the assignment provide an opportunity to learn a new language? c. How many executives within the organization have a foreign-service assignment in their background? d. How long will the assignment last?

ANSWER: a POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 77. Even after a few years overseas, Payton continues to experience a disorientation that causes perpetual stress, more commonly known as a. future shock. b. culture shock. c. international disorientation. d. eustress.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 78. Which of the following is most important for organizations in meeting the challenges of managing human resources in an international context? a. Choosing a single approach that will meet all the demands of international business b. Using codetermination to avoid any blunders in international interaction c. Relying on worker councils to deal with matters affecting employee welfare d. Balancing multiple approaches and making policies flexible enough to accommodate differences across national borders ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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79. Which of the following statements best describes unions worldwide? a. Unions worldwide prohibit discrimination against workers in unions. b. Unions are illegal in most countries. c. Unions are gaining power in their individual countries but not at an international level. d. Union strength depends on many factors, such as the level of employee participation, per capita labor income, and homogeneity of labor.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 80. Belen is a Portuguese citizen working in Brazil for a company that pays Belen based on the compensation practices used in Portugal. Belen’s company uses a. home-based pay. b. balance sheet scheduling. c. cost-of-living pay scaling. d. myopic earning.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 81. The process of repatriation begins a. with the notification that the foreign assignment is over and the expatriate will return home. b. when an employee returns home. c. before an employee leaves for an international assignment. d. when an employee requests it.

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ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 82. In collectivist societies such as Japan and Taiwan, pay plans focus on a. individual performance. b. internal equity and personal needs. c. weekly or monthly salary guarantees. d. non-financial incentives.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 83. Emery is a French expatriate working in Canada whose entire pay is remitted in Canadian dollars to safeguard earnings from changes in foreign exchange rates. This type of pay plan is known as a. host-based pay. b. localization. c. split pay. d. home-based pay.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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84. Which of the following statements best reflects minimum wages globally? a. In most other countries, excluding the United States, an annual payment equal to a month’s pay is added to regular minimum wage pay. b. Minimum wage rates correct for companies that overcapitalize on worldwide compensation differences. c. Minimum wages vary dramatically from country to country. d. The piece-rate method is the most common base of minimum wage in industrialized counties.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 85. What type of compensation system adapts pay and other compensation benefits to match the standards and practices of the country where an employee is assigned? a. Localization b. Split pay c. Host-based pay d. Home-based pay ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 86. In using the balance sheet approach to compensating expatriate managers, the term "incentives" refers to the concept of a. paying essentially the same as home-country counterparts are paid in similar jobs.

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b. compensating the managers for separation from family and friends. c. covering moving, storage, and educational expenses. d. offsetting the higher costs of overseas goods, services, and housing.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 87. In using the balance sheet approach to compensating expatriate managers, the term "differentials" refers to the concept of a. paying essentially the same as to home-country counterparts in similar jobs. b. compensating the person for separation from family and friends. c. covering moving, storage, and educational expenses. d. offsetting the higher costs of overseas goods, services, and housing.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 88. Which of the following is one of the five steps related to calculating the ROI of an international assignment? a. Defining the assignment’s cultural adjustments b. Developing an equation that converts qualitative behavior into quantifiable measurements c. Prioritizing qualitative mechanisms and aspects d. Evaluating the expatriate’s repatriation ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 89. The most active international union organization is the a. European Labour Organization. b. International Labour Organization. c. European Trade Union Confederation. d. International Trade Union Confederation.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 90. Most HR experts agree that performance evaluations should try to balance these two sources of appraisal information? a. Expatriates and their home-country manager b. Domestic manager and local manager c. Home-country manager and host-country coworkers d. Domestic manager and host-country coworkers ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 91. Which of the following statements best describes union participation in China?

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a. China has only one union, the All-China Federation of Trade Unions (ACFTU). b. China allows only workers at larger firms to organize. c. China permits workers at international companies to form unions tied to their home country. d. In China, the power of the unions to gain high wages has been blamed for hurting competitiveness.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:14 AM 92. A specialized agency of the United Nations that researches and endorses labor standards is called a. the World Trade Organization. b. the International Labour Organization. c. the Congress of Industrial Organizations. d. the Center for Collective Bargaining.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:15 AM 93. A task force has been created at FonSeva to explore the possibility of entering into various international markets. As part of this team, Rumer is responsible for analyzing human rights, education standards, and population demographics in the targeted regions. Rumer is researching a. political factors. b. economic factors. c. technological factors. d. sociocultural factors.

ANSWER: d POINTS: 1 DIFFICULTY: Moderate Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 94. A high level of worker participation in management is found in Germany, where national law requires that labor be part of the boards of directors of companies in an arrangement called a. German unionization. b. worker councils. c. shop steward movement. d. codetermination.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing the International Labor Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 95. A domestic firm, like Honda, General Electric, or Procter & Gamble, that builds on existing capabilities to penetrate overseas markets is a(n) a. transnational corporation. b. international corporation. c. multinational corporation. d. global corporation.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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Essay 96. What are the primary differences among international, multidomestic, global, and transnational corporations?

ANSWER: The international corporation is essentially a domestic firm that builds on its existing capabilities to penetrate overseas markets. A multidomestic corporation (MDC) is a more complex form that usually has fully autonomous units operating in multiple countries. The global corporation can be viewed as a multinational firm that maintains control of operations back in the home office. Finally, a transnational corporation attempts to achieve the local responsiveness of an MDC while also achieving the efficiencies of a global firm through the use of a network structure that coordinates specialized facilities positioned around the world.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-1 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Analyzing Your International Environment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 97. A company has three basic sources to use when staffing its foreign operation. Name the three sources of overseas managers and state the advantages and disadvantages of each.

ANSWER: Host-country nationals cost less to place, are preferred by the local governments, know the language, and have an excellent knowledge of and feel for the local or national environment.

However, host-country nationals must have the managerial ability and technical skills the MNC needs.

Home-country nationals, known as expatriates, are already known quantities within the MNC. The MNC expects to have greater control over them, since they have provided the expatriates with work experiences. Offering mobility and international experience is often desirable to the MNC and the manager. However, the cost of relocation is extremely high, expatriates or their families may not adjust well, and many expatriates fear they will be passed over for promotions when they return.

POINTS: DIFFICULTY: QUESTION TYPE: HAS VARIABLES:

Third-country nationals who are from one country, are working for an MNC located in a second, and are now assigned to yet a third country bring broad experience and background to foreign assignments. They have an international outlook and are multilingual. However, their cost of relocation might be as high as an expatriate's. Further, unless they are operating within their own "zone," they may not bring with them any of the advantages a host-country national would offer.

1 Moderate Essay False

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STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 98. What are the steps involved in selecting individuals for an international assignment? Briefly describe each step.

ANSWER: The following steps are involved in selecting individuals for an international assignment: Step 1: Begin with self-selection. Employees should begin the process (years) in advance by thinking about their career goals and interests in international work. By beginning with selfselection, companies can more easily avoid the problem of forcing otherwise promising employees into international assignments where they would be unhappy and unsuccessful.

Step 2: Create a candidate pool. After employees have self-selected, organizations can put together a database of candidates for international assignments. Information on the database might include availability, languages, country preferences, and skills.

Step 3: Assess core skills. From a short list of potential candidates, managers can assess each candidate on technical and managerial readiness relative to the needs of the assignment.

Although there are many factors that determine success abroad, the initial focus should be on the requirements of the job.

Step 4: Assess augmented skills and attributes. Besides factors like technical competence and professional and international experience, an increasing number of employers have also started considering an individual’s ability to adapt to different environments. Satisfactory adjustment depends on flexibility, emotional maturity and stability, empathy for the culture, language and communication skills, resourcefulness and initiative, and diplomatic skills.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 99. Discuss the five essential elements of training and development programs and how they prepare employees for working internationally.

ANSWER:  Language training. Most executives agree that it is among the biggest problems for the foreign business traveler. Unfortunately, only a small percentage of Americans are skilled in a language other than English.  Cultural training. A wealth of data from cross-cultural studies reveals that nations tend to cluster along certain cultural dimensions such as their work goals, values, Copyright Cengage Learning. Powered by Cognero.

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  

needs, and attitudes toward work.

Assessing and tracking career development. It provides a person with a set of experiences that are uniquely beneficial to both the individual and the firm while enhancing the employees’ understanding of the global marketplace.

Managing family and personal life. One of the greatest contributing factors to employee failure in an international assignment is personal and family stress, including culture shock.

Repatriation. This process requires the employer to assist the employee in making the transition to return home.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 100. Describe helpful guidelines in repatriating employees from an overseas assignment.

ANSWER: Planning for repatriation should begin before the employees leave for their international assignment. Repatriation can be broken down into three stages and should include the following: Before the employee goes:     

Make sure there is a clearly identified need for the assignment.

Select the employee based on valid procedures and family considerations.

Provide or fund cultural and language training for the employee and family.

Offer career assistance for the spouse.

Create and maintain career planning systems that reward international assignments.

While the employee is away on assignment:     

Establish a developmental plan that focuses on competencies the organization needs and values.

Tie performance and incentives to the developmental plan.

Identify mentors for support.

Keep communications open.

Arrange for frequent home visits for the employee and family.

When the employee returns:    

Throw a welcome home party to show the employee is valued.

Offer counseling to ease the transition.

Set up a database to help others who go abroad.

Get feedback from the employees and their entire family.

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POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-2 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Managing Your International Operations KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM 101. Define and describe the balance sheet approach used by many firms to calculate the compensation they wish to offer to their expatriates.

ANSWER: The balance sheet approach is a system designed to equalize the purchasing power of employees at comparable levels living overseas and in the home country and to provide incentives to offset qualitative differences between assignment locations.

The four elements of this approach are (1) base pay, which should be equal to the domestic pay for a comparable job; (2) differentials, a cost-of-living adjustment generally computed from U.S. Department of State data; (3) incentives, an adjustment often at about 15 percent of base pay, used to compensate the expatriate for separation from family and friends; and (4) assistance programs, used to cover costs of moving and storage as well as car and education expenses.

POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.15-3 NATIONAL STANDARDS: United States - BUSPOG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Compensation KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 9:55 AM

Chapter 16 Implementing HR Strategy: High-Performance Work Systems 1. The primary principles that underlie a high-performance work system are egalitarianism and engagement, shared information and trust, knowledge development, and performance-reward linkage. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 2. The new management at OpTech has convinced the staff that switching to a high-performance work system will allow the employees greater flexibility and the ability to quickly switch to new assignments. Management is stressing the competitive advantage criterion of being organized. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 3. Employees who are given timely information about business plans, performance, and strategies are more likely to make good suggestions for improving businesses. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 4. The implementation of a command and control work system centers on the principle of shared information.

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a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 5. Knowledge development in high-performance work systems depends on information sharing. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 6. OpTech wants to move power downward to empower its employees. This will probably require structural change. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM Copyright Cengage Learning. Powered by Cognero.

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7. High-performance work systems depend on a relational view between employers and employees. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 8. To encourage employees to pursue job outcomes that are in alignment with an organization's goals, managers should link rewards to performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 9. OpTech is trying to set up a high-performance work system. Management should avoid redesigning workflow around key business processes because, while that results in a focus on employee tasks, it tends to detract from teamwork. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Designing High-Performance Work Systems Bloom's: Apply 6/23/2021 11:20 AM 3/31/2022 5:21 PM

10. Involving employees in decision making and giving them the power to act tends to decrease organizational effectiveness. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 11. One of the underlying ideas of high-performance work systems is that workers are intimately acquainted with the nature of their own work and are therefore in the best position to recognize problems and devise solutions to them. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 12. OpTech has embraced the principle of shared information. This indicates that they are shifting away from the mentality of command and control toward one more focused on employee commitment. a. True b. False ANSWER: True POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 13. It is not uncommon for employees to intentionally or unintentionally pursue outcomes that are beneficial to them but not necessarily to their organization as a whole. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 14. Steph is trying to convince the management at OpTech to implement a high-performance work system. In several meetings, members of senior management have stressed the importance of increasing innovation and efficiency while lowering costs and providing something unique to the customer. The competitive advantage criterion that Steph should emphasize is that of being valuable. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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15. In order to prepare workers for success, most high-performance work systems focus their training efforts on ensuring that employees have the skills necessary to assume a greater degree of responsibility. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 16. Many high-performance work systems begin with highly selective recruitment and staffing practices. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 17. Successful high-performance work systems (HPWSs) generally focus on knowledge development and information sharing and not on compensation packages. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Designing High-Performance Work Systems Bloom's: Understand 6/23/2021 11:20 AM 3/31/2022 5:21 PM

18. One advantage OpTech experienced when it embraced a high-performance work system was that it was much easier to isolate a single approach to a pay system that works for everyone. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 19. One way that a firm can achieve egalitarianism is by adopting an open pay plan. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 20. When OpTech embraced a high-performance work system, supervisors saw their roles change as a result of fewer layers of management and a focus on team-based organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 21. In an environment of shared information, the richest communication occurs face to face. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 22. Timely and accurate communications are essential for high-performance work systems to succeed. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 23. Horizontal fit occurs when all the work system supports the organization’s goals and strategies. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 24. Achieving horizontal fit means testing to make certain that all of the HR practices, work designs, management processes, and technologies complement one another. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 25. In a work system with a high degree of horizontal fit, adjusting one HR practice is not likely to substantially impact the other components of the work system. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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26. Efforts toward vertical fit achieve synergy through overlapping work and HR practices. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 27. The HR Scorecard can be used to diagnose both horizontal fit and vertical fit in a relatively straightforward way. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:47 AM 28. The degree to which the results that the workforce delivers are actually connected with the elements that help the firm excel indicates the effectiveness of vertical fit of the high-performance work system (HPWS). a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Apply 6/23/2021 11:20 AM 3/31/2022 5:21 PM

29. Managers at OpTech are required to assess horizontal fit periodically. They can use the HR Scorecard to determine whether particular HR practices reinforce one another. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 30. When the HR practices, work designs, management processes, and technologies in a work system reinforce one another, the organization achieves horizontal fit. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 31. Oakley, a manager at OpTech, wants to explain the business needs to the employees who don't have a good sense of the big-picture view of the organization's goals. One of the best ways for Oakley to do this is to show them the gap between the organization’s current performance and capabilities and where it needs to be in the future. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 32. OpTech really needs to achieve employee buy-in as it moves to a high-performance work system. Because OpTech is unionized, a key way to do that is to involve union members after the completion of the design process and implementation plan. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 33. Now that OpTech has implemented a high-performance work system, the firm is able to combine the talents of employees to quickly assign them to new assignments. This demonstrates the competitive advantage criterion of being valuable. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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34. The complexity of high-performance work systems (HPWSs) can actually lead to a competitive advantage. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 35. When implementing a high-performance work system, managers at start-up firms have the advantage of being able to put everything in place at once. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 36. Some research studies have found that unions can be a barrier to high-performance work systems. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System Copyright Cengage Learning. Powered by Cognero.

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KEYWORDS: DATE CREATED: DATE MODIFIED:

Bloom's: Remember 6/23/2021 11:20 AM 3/31/2022 5:21 PM

37. Each organization has unique circumstances, and parties are more likely to commit to procedures they create and own. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 38. High-performance work systems need to be periodically evaluated in terms of organizational priorities and initiatives. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 39. In order to determine whether a high-performance work system has been implemented as designed, Teddy should conduct a process audit. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 Copyright Cengage Learning. Powered by Cognero.

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NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - BUSPROG: Analytic Technology - BUSPROG: Analytic United States - OH - DISC: HRM A-Head: Implementing the System Bloom's: Apply 6/23/2021 11:20 AM 3/31/2022 5:21 PM

40. Senior and line managers typically own the responsibility for implementing change in high-performance work systems. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 41. Skills, knowledge, and abilities that are not equally available to all organizations are known as rare. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 42. Employee skills, knowledge, and abilities that are not equally available to all organizations are difficult to imitate. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 43. OpTech has embraced a new high-performance work system that has been designed around team processes and capabilities that its competitors would find challenging to duplicate or copy. This means they are difficult to imitate. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 44. When implementing a high-performance work system, sharing a vision of the future would be part of which step? a. Engage stakeholders b. Build a case for change c. Communication d. Evaluate/sustain ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:47 AM 45. Which of the following is a primary principle for support of high-performance work systems?

Copyright Cengage Learning. Powered by Cognero.

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a. Vertical fit b. Process audit c. Totalitarianism d. Linking rewards with performance ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 46. Which of the following principles is critical for the success of empowerment and involvement initiatives in organizations? a. Shared information b. Knowledge development c. Process audit d. Linking rewards with performance ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 47. Which of the following principles typifies a shift away from the mentality of command and control in organizations? a. Shared information b. Knowledge development c. Totalitarianism d. Linking rewards with performance ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 48. When implementing a high-performance work system, allocating resources and empowering others would be part of which step? a. Engage stakeholders b. Build a case for change c. Communication d. Evaluate/sustain ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 49. When implementing a high-performance work system, a process audit would be part of which step? a. Engage stakeholders b. Build a case for change c. Communication d. Evaluate/sustain ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:48 AM Copyright Cengage Learning. Powered by Cognero.

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50. To invest in employee knowledge development, which of the following HR practices would be most important? a. Conduct a process audit. b. Eliminate layers of management. c. Reward employees for the acquisition of new skills. d. Punish employees for absenteeism.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 51. Which of the following only occurs when all the internal elements of the work system reinforce one another? a. Synergy b. Absenteeism c. Horizontal fit d. Benchmarking ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 52. Connecting rewards to organizational performance ensures a. higher labor costs. b. fairness and tends to focus employees on the organization. c. competitive wages for employees. d. higher employee turnover.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 53. When a high-performance work system supports an organization’s goals and strategies, it achieves a. totalitarianism. b. vertical fit. c. horizontal fit. d. flattening.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:48 AM 54. One would expect to see that collaboration and teamwork are encouraged and status and power differences are diminished in this type of environment. a. Egalitarian b. Autocratic c. Democratic d. Self-actualization ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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55. Which of the following outcomes is likely in egalitarian work environments? a. Increase in status and power differences b. Improvement in collaboration and teamwork c. Elimination of the need for shared information d. Reduction in job enlargement ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 56. Management at OpTech is looking for ways to increase the power of the firm's employees. They should avoid which of the following? a. Job enlargement b. Enrichment c. Standardization d. Relying on self-managed teams ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 57. High-performance work systems frequently begin with a. selecting employees. b. writing a mission statement. c. employee training. d. the way work is designed.

ANSWER: d POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 58. When conducting a process audit, Nuri is unlikely to ask which of the following questions? a. Are employees getting the information they need to make empowered decisions, and are they engaged? b. Are union officials on notice and cooperating with organizational changes? c. Are training programs developing the knowledge and skills employees need? d. Are employees being rewarded for good performance and useful suggestions?

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 59. According to a recent Gallup study, the productivity of firms with top engagement scores was how much higher? a. 11 percent b. 18 percent c. 36 percent d. 72 percent ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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60. Many high-performance work systems begin with highly selective a. compensation policies. b. work flow systems. c. recruitment and staffing practices. d. top-down communication systems.

ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 61. OpTech is a high-performance organization. The key reason for training at OpTech is so that the employees a. assume greater responsibility. b. earn higher wages. c. lower organizational costs. d. remain loyal to the organization.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 62. Which of the following outcomes seldom occurs when employees are empowered to take more risks? a. Employees generate new ideas for products and services. b. Employees make mistakes. c. Employees develop poor work attitudes and habits. d. Employees feel greater job satisfaction.

ANSWER: c POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 63. OpTech wants to make sure that employees develop a broader understanding of work processes performed by others around them rather than rely on just knowing their own jobs. What type of training should OpTech use to achieve this goal? a. Spot-training b. Efficiency-training c. Cross-training d. Work-training ANSWER: c POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 64. A company that is outlining its strategy and vision of the future is at which step in implementing a high-performance work system? a. Engage stakeholders b. Build a case for change c. Communication d. Evaluate/sustain ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:20 AM 3/31/2022 5:21 PM

65. To create a more flexible pool of employees, managers should a. rely on job-based pay structures. b. rely on skill-based pay structures. c. implement a gain sharing incentive system. d. implement an employee stock ownership plan.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 66. Which of the following organizational incentives can be added to a compensation system to focus employee efforts on outcomes that are beneficial to both themselves and the organization as a whole? a. Profit-sharing plans b. Budget plans c. Hour-based pay plans d. Straight salary plans ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 67. Which of the following can an organization most easily accomplish by incorporating a skill-based pay plan? a. Employee suggestions that are rewarded if they contribute to productivity b. Development of team leaders c. A more flexible pool of people to rotate among interrelated jobs d. Lower labor costs ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 68. The idea that things tend to go more smoothly when there is some way to align the interests of an organization and its employees is an aspect of which underlying principle of high-performance work systems? a. Shared information and trust b. Egalitarianism and engagement c. Knowledge development d. Performance-reward linkage ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 69. One reason OpTech has adopted a high-performance work system was to develop and harness skills, knowledge, and abilities that are not equally available to all organizations. Which of the following criteria does this describe? a. Valuable b. Rare c. Organized d. Difficult to imitate ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Outcomes of High-Performance Work Systems Bloom's: Remember 6/23/2021 11:20 AM 3/31/2022 5:21 PM

70. The richest communication occurs a. in writing. b. face to face. c. via videos. d. by using technology.

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 71. The internal elements of a work system that must be considered to achieve horizontal fit include which of the following? a. Hybrid work environment b. Middle management c. Technologies d. Moral testing ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:49 AM 72. What type of fit describes high-performance work systems that complement and reinforce one another? a. Lateral fit b. Depth fit c. Vertical fit Copyright Cengage Learning. Powered by Cognero.

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d. Horizontal fit ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 73. To achieve vertical fit, organizations must first analyze which of the following? a. Technologies b. Organizational values. c. Team leaders d. Labor compensation ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 74. OpTech has implemented a high-performance work system that was designed around team processes and capabilities that cannot be transported, duplicated, or copied by rival firms. Which of the following criteria drove this design? a. Difficult to imitate b. Organized c. Valuable d. Rare ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic Copyright Cengage Learning. Powered by Cognero.

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STATE STANDARDS: TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

United States - OH - DISC: HRM A-Head: Outcomes of High-Performance Work Systems Bloom's: Apply 6/23/2021 11:20 AM 3/31/2022 5:21 PM

75. Efforts to design high-performance work systems in line with vertical fit issues, such as competitive challenges and company values, help in a. creating empowerment in workers. b. focusing the design on strategic priorities. c. improving horizontal fit accordingly. d. making the implementation stage easier.

ANSWER: b POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 76. The HR Scorecard can be used to diagnose a. short-term organizational efficiency. b. long-term organizational efficiency. c. competitive strategic alignment. d. horizontal fit and vertical fit.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:49 AM 77. Employment stability, team-based behaviors, and strategy-focused behaviors are used as part of an HR Scorecard to assess a. workforce deliverables.

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b. HR deliverables. c. external objectives. d. top management support.

ANSWER: a POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 78. OpTech wanted to implement a high-performance work system that would combine the talents of employees and rapidly deploy them in new assignments with maximum flexibility. Which competitive advantage criterion was OpTech focusing on? a. Valuable b. Rare c. Organized d. Difficult to imitate ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 79. OpTech wanted to implement a high-performance work system that would establish ways to increase innovation and efficiency, decrease costs, improve processes, and provide something unique to customers. Which competitive advantage criterion was OpTech focusing on? a. Rare b. Difficult to imitate c. Valuable d. Organized ANSWER: c POINTS: 1 DIFFICULTY: Easy Copyright Cengage Learning. Powered by Cognero.

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QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 80. Which of the following would most likely help managers develop a strong relationship with employees in implementing high-performance work systems? a. Relying on informal communication b. Concentrating efforts on achieving all of the organization's objectives c. Involving them early in the design process d. Concentrating accountability with the top management ANSWER: c POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 81. The principle of shared information typifies a shift in organizations toward a mentality more focused on employee commitment and away from the mentality of a. command and control. b. absenteeism. c. unionization. d. training and stabilization.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom's: Remember Copyright Cengage Learning. Powered by Cognero.

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DATE CREATED: DATE MODIFIED:

6/23/2021 11:20 AM 3/31/2022 5:21 PM

82. Building commitment to high-performance work systems is a. an ongoing activity. b. always costly. c. never based on technology. d. always competitive.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 83. Regardless of the time available to implement a high-performance work system, which of the following helps keep everyone on track and prevents the system from bogging down? a. Top-management directives b. Implementation plan c. Employee involvement d. Empowerment ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 84. Management at OpTech wants to determine whether their high-performance work system has been implemented as designed. They can get this information through a. an HR Scorecard. b. a process audit. c. cross-training. d. employee surveys.

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ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 85. Which of the following questions would be the least likely to be asked during a process audit? a. Are employees making more money than in the past? b. Are employees actually working together, or is ―team‖ just a label? c. Is training developing the knowledge/skills employees need? d. Are employees rewarded for good performance and useful suggestions?

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 86. A company that wants to decrease status and power differences and increase collaboration and teamwork needs to focus on creating what type of work environment? a. Egalitarian b. Process c. Democratic d. Rare ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM Copyright Cengage Learning. Powered by Cognero.

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TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED:

A-Head: Fundamental Principles Bloom's: Remember 6/23/2021 11:20 AM 3/31/2022 5:21 PM

87. OpTech has implemented a high-performance work program and wants to assess whether it is succeeding. To do so, OpTech should look at all of the following issues EXCEPT a. Are the behaviors an organization desires being exhibited on the job? b. Are employees abiding by the organizational changes in a manner that comports with the organizational code of conduct? c. Are quality, productivity, flexibility, and customer service objectives being met? d. Is the organization more competitive than in the past?

ANSWER: b POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Apply DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 88. To help get unions on board, managers should try to create win-win situations in which a. data drive the decisions for changing to a high-performance work system (HPWSs). b. the priority is closing the gap between current and future organizational performance in any way necessary. c. greater organizational efficiencies eliminate unnecessary jobs. d. all stakeholders, including unions, gain from the implementation of high-performance work systems.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:50 AM 89. The role of managers and supervisors is substantially different in an environment of high-performance work systems because of a. fewer layers of management and a focus on team-based organization.

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b. more layers of management and a focus on team-based organization. c. team leadership in an autocratic organization. d. a bottom-up approach in an autocratic organization.

ANSWER: a POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Designing High-Performance Work Systems KEYWORDS: Bloom's: Remember DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:50 AM 90. To enhance the degree of rareness in employee skills and abilities, organizations should develop competencies in their employees that a. can be transferred to other organizations. b. can be duplicated. c. can provide widely valued generic skills. d. are not equally available in the labor market.

ANSWER: d POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom's: Understand DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:52 AM 91. What are the fundamental principles of high-performance work systems?

ANSWER: Four fundamental principles support high-performance work systems. First, the principle of shared information suggests that in today's rapidly changing environment, because organizations must rely on the expertise and initiative of employees, it is imperative that these employees are provided with timely and accurate information about business performance, plans, and strategies. Second, the principle of knowledge development underscores the notion that because the nature of competition continues to change, employees' knowledge and skills must also change. As a result, these employees need to learn continuously to support the organization's needs. Third, the principle of performancereward linkages suggests that aligning employee intentions and behaviors with the needs of the firm can help ensure that employees engage in activities that are mutually beneficial to themselves and the organization. Fourth, the principle of egalitarianism and engagement Copyright Cengage Learning. Powered by Cognero.

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supports the need to break down status and power barriers with high-performance work systems. By decreasing these barriers, employees can become more involved in their work, and organizational performance is improved while the quality of work life is simultaneously increased.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.16-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Fundamental Principles KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 92. Describe how an HR Scorecard can be used by organizations implementing a high-performance work system.

ANSWER: An HR Scorecard can help managers assess the strategic alignment of their work systems.

Managers can diagnose horizontal fit by assessing whether particular HR practices reinforce one another or work at cross-purposes. Second, managers can assess whether the HR practices significantly enable key workforce deliverables such as employment stability, teamwork, and the like. Third, the degree of vertical fit is evaluated by assessing the degree to which workforce deliverables are connected with key strategic performance drivers.

These three assessments are extremely useful not just for deriving measures of horizontal and vertical fit of high-performance work systems, but for engaging a broader set of managers and employees in the discussion of how to best implement the system.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.16-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Strategic Alignment KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 93. What are the critical issues involved in implementing a high-performance work system?

ANSWER: The critical issues involved in implementing a high-performance work system are building a business case for change, establishing a communications plan, and evaluating and sustaining the system. First, because change efforts are often intimidating, organizations need to build a business-related case to demonstrate that the changes are needed for the success of the organization. This may be achieved by showing workers where the organization needs to be in the future to be successful and where it currently is. Second, given the importance of these change efforts, a critical facet of implementation is communicating through open exchange Copyright Cengage Learning. Powered by Cognero.

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and dialogue to answer questions and solicit suggestions for improvement. Sharing information with employees is a critical aspect of successful implementation.

Finally, as with any change efforts, once high-performance work systems are in place, they need to be monitored and evaluated over time. Specifically, managers must evaluate the process to determine whether the system has been implemented as it was designed and whether the principles are being reinforced. In addition, this evaluation process needs to keep an eye on the goals of the system to determine whether the program is succeeding. Lastly, evaluation systems need to be evaluated in terms of changing priorities and initiatives. As an organization's needs and processes evolve, so should the work system.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM 94. Describe how high-performance work systems (HPWSs) can create competitive advantage for an organization.

ANSWER: HPWSs are made up of people. To create competitive advantage, they should focus on four criteria for the competencies of these employees: valuable, rare, difficult to imitate, and organized.

• A HPWS is valuable if it establishes ways to increase efficiency, decrease costs, improve processes, or provide unique value to the customer.

• A HPWS is rare if knowledge, skills, and abilities of its employees are not equally available to other organizations, especially competitors.

• A HPWS is difficult to imitate when it cannot be transported, duplicated, copied, or purchased by rival firms.

• A HPWS is organized when employee talents can be combined and rapidly deployed in new assignments with maximum flexibility.

In these ways, HPWSs achieve competitive advantage through people.

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.16-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Outcomes of High-Performance Work Systems KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 3/31/2022 5:21 PM Copyright Cengage Learning. Powered by Cognero.

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95. What employee-related questions need to be included in a process audit when evaluating a high-performance work system?

ANSWER: Several questions could be addressed:      

Are employees actually working together, or is the term ―team‖ just a label?

Are employees getting the information they need to make empowered decisions, and are they engaged?

Are training programs developing the knowledge and skills employees need?

Are employees being rewarded for good performance and useful suggestions?

Are employees treated fairly so the power differences are minimal?

Are quality-of-life goals being achieved for employees?

POINTS: 1 DIFFICULTY: Challenging QUESTION TYPE: Essay HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: MGHR.SNEL.23.16-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Technology - BUSPROG: Analytic STATE STANDARDS: United States - OH - DISC: HRM TOPICS: A-Head: Implementing the System KEYWORDS: Bloom’s: Evaluate DATE CREATED: 6/23/2021 11:20 AM DATE MODIFIED: 4/7/2022 10:52 AM

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