Microsoft Dynamics 365 Fundamentals- Version 3.0VCE TRAINER-REFERENCE SOLUTION FOR MB-901.vce

Reference Solution for mb-901.vce MB-901

MB-901

Microsoft Dynamics 365 Fundamentals

Version 3.0

Score:

800/1000

Version: Time Limit:

120 Minutes

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Exam A (72 questions) Question 1 A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?    

Customer Service Insights Sales Insights Power Virtual Agents Market Insights

Question 2 A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas app that allows sales team members to enter data for customers, leads, and opportunities.

Sales team members must be able to enter the information from desktops, laptops, tablets, and mobile devices. All salespeople need access to the same forms, views and reports.

What is the minimum number of Power Apps that you must create?    

1 2 3 4

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Question 3 HOTSPOT A company uses Dynamics 365 Marketing.

The company is releasing a major product update and plans to run events in many regions to demonstrate the new product.

You need to help the company track customer registration for the events in each region and send emails to acknowledge registration and remind people about the events.

Which type of marketing pages should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Solution:

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Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/marketing-forms

Question 4 HOTSPOT A company sells and maintains heating and air conditioning equipment. The company uses Dynamics 365 Field Service.

The company is evaluating Field Service Mobile for technicians.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Explanation: Explanation:

Box 1: Yes When technicians are working on a work order they can add your notes, attachments, pictures, and signatures.

Box 2: Yes Field Service Mobile lets technicians work online or offline. Online mode requires an Internet connection; offline mode does not.

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide

Question 5 A company plans to deploy Dynamics 365 Customer Service and integrate it with two proprietary apps. The company does not have a virtual private network (VPN) or secure network.

Which two reasons require deploying the app to a private cloud? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.    

You have an application that only runs on a legacy operating system.

Your company has very strict legal and compliance requirements.

You do not have an IT security specialist onsite.

You do not have access to the internet while working on company computers.

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Question 6 HOTSPOT A company uses Dynamics 365 Sales and plans to implement Power Apps to perform various tasks.

Which Power Apps tools should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Solution:

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Question 7 HOTSPOT A furniture company uses Dynamics 365 Sales. The company plans to implement Product Visualize to help customers use their own devices to see what a product will look like in their own space.

Project stakeholders have questions about using Product Visualize.

You need to respond to the stakeholder’s questions.

How should you respond? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Solution:

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Question 8 DRAG DROP A company uses Dynamics 365 Finance.

The company conducts business in multiple countries/regions across Europe.

You need to recommend solutions for setting up currency options.

Which currency accounting types should you recommend? To answer, drag the appropriate currency accounting types to the correct requirements. Each currency accounting type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/learn/modules/configure-currencies-dyn365-finance/2-currencyconv 8 examvcepremium2020@gmail.com

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Question 9 HOTSPOT A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.

The company does not want to manage security for reporting separately.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Question 10 HOTSPOT A cable installation company is implementing Dynamics 365.

You need to recommend Dynamics 365 applications for the company.

Which app should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Solution:

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Question 11 HOTSPOT Dynamics 365 Sales supports which scenarios?

For each of the following statements, select Yes if the scenario is supported. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/re-open-lead-sales https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/use-sales-hub-on-dynamics-365mobile

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Question 12 A manufacturing company plans to implement Dynamics 365 Supply Chain Management.

Which module completes the manufacturing of finished goods leveraging Product Information Management, General Ledger, and other modules?     Explanation:

Production Control Asset Management Warehouse Management Inventory Management

Reference: https://docs.microsoft.com/en-us/dynamics365/supply-chain/production-control/productionprocess-overview

Question 13 A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.

You need to recommend a solution for the company.

What should you recommend?   

Data Manager Customer Service Insights Relationship Analytics

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Question 14 DRAG DROP A company plans to deploy Dynamics 365 Sales.

Match each term to its definition.

Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right. Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point.

NOTE: Each correct selection is worth one point.

Solution:

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Question 15 A company uses Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a lean manufacturing layout with work cells and inventory stores.

The company must be able to try out various configurations of existing equipment to maximize product flow and efficiently use all of the space within the existing plant without disrupting production.

You need to recommend a solution.

What should you recommend?    

Layout Guides Remote Assist Power Virtual Agents

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Question 16 HOTSPOT A company uses one system for sales and one system for order management. When quotes are accepted in the sales system, the customer and order are reentered into the order management system.

What is a benefit of using the Common Data Model, and who can manage the model? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/common-data-model/

Question 17 You are implementing Dynamics 365 Customer Service.

Company executives need to decide whether to put the data on-premises or in the cloud.

You need to explain the data security benefits of the cloud.

What should you communicate to the executives?     Explanation:

Active Directory keeps data secure.

Data is in a government cloud.

Data on-premises is encrypted by default.

Data online is encrypted by default.

Reference: https://docs.microsoft.com/en-us/microsoft-365/compliance/office-365-encryption-in-microsoftdynamics-365?view=o365-worldwide 16 examvcepremium2020@gmail.com

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Question 18 A company uses Dynamics 365 Supply Chain Management.

The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.

You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.

What should you recommend?    Explanation:

Remote Assist Guides Layout

Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/

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Question 19 HOTSPOT A company plans to implement new support software.

You need to recommend solutions for the company.

What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Solution:

Question 20 A company manufactures custom drug compounds.

You need to recommend a Dynamics 365 app that allows the company to manage the concentration of specific active ingredients, provide traceability of ingredients from supplier to customer, and substitute ingredients based on compound type.

What should you recommend?     Explanation:

Dynamics 365 Supply Chain Management Dynamics 365 Product Insights Dynamics 365 Customer Service Dynamics 365 Asset Management

Reference: https://docs.microsoft.com/en-us/dynamics365/supply-chain/production-control/batch-balancing

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Question 21 DRAG DROP A retail store uses a point of sale (POS) system to process customer sales. A customer selects several items for purchase.

The customer wants to come back to pay for the items later the same day.

You need to recommend a process to support the customer request.

What should you recommend? To answer, drag the appropriate actions to the correct requirements.

Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/pos-suspend-recall-transactions

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Question 22 A customer wants to increase productivity by enabling users to navigate between Microsoft applications without additional sign-in prompts.

What should the company implement?   

Azure Express Route Gateway service Single sign-on

Question 23 HOTSPOT A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.

You need to recommend a method for tracking customer spending.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Solution: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program

Question 24 An interior design company uses Dynamics 365 Layout to show clients what furniture could look like in their space.

Clients send files that represent the layout for their homes or offices. A specific client has a subscription to use Microsoft Office 365 apps.

You need to obtain a file from the client that can be imported into Dynamics 365 Layout.

Which type of file should you ask for?     Explanation:

Microsoft Excel AI Builder Microsoft Visio Microsoft Planner

Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/layout 22 examvcepremium2020@gmail.com

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Question 25 HOTSPOT A customer purchases Microsoft 365 and Dynamics 365 Sales.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Question 26 DRAG DROP A company is implementing Dynamics 365 Customer Service.

You need to recommend features that will meet the requirements.

Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

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Question 27 HOTSPOT A plumbing repair company uses Dynamics 365 Customer Service.

The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.

You need to recommend solutions for the company.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Solution:

Question 28 A company plans to purchase Dynamics 365 Finance.

The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.

The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.

You need to recommend solutions to facilitate communication and collections.

Which three options should you recommend? Each answer represents a complete solution.

NOTE: Each correct selection is worth one point.     

Customer statements Payment journals Stop customer Open sales orders report Collection letter

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Question 29 HOTSPOT A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Question 30 A manufacturing company uses Dynamics 365 Supply Chain Management. The company is working on a production order that will span several months.

The company wants to produce purchase orders at different intervals throughout the production process.

You need to recommend a solution for the company.

What should you recommend?    

asset management cost management master planning inventory management

Question 31 You are a sales representative for a company.

Which feature can be found in Dynamics 365 Sales?     Explanation:

Turning leads into opportunities.

Tracking the asset history of a customer.

Resolving an open case of a customer.

Tracking service level agreements.

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/qualify-lead-convert-opportunitysales

Question 32 There are complex services being used with your Dynamics 365 instance in which you own and manage the software applications as well as the data hosted in Azure.

You need to determine which type of cloud service model is being used by your organization.

Which cloud service model is being used?   

platform as a service (PaaS) infrastructure as a service (IaaS) software as a service (SaaS)

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Question 33 A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.

There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.

You need to automate the survey process and streamline collection and analysis of responses.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Create a survey form in Dynamics 365 Marketing and create a campaign to send it to  out and collect data.

Use Power Automate to automatically send Forms Pro surveys.  Use Forms Pro to compile results from the existing third-party app.  Use Forms Pro to collect and analyze survey results.  Create surveys in Dynamics 365 Marketing by using Questionnaire.  Explanation: Reference: https://docs.microsoft.com/en-us/forms-pro/get-started https://docs.microsoft.com/en-us/forms-pro/send-survey-flow

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Question 34 HOTSPOT Which features are available in Dynamics 365 Marketing?

For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

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Question 35 A company uses Dynamics 365 Talent: Core HR. The company provides health insurance, parking passes, mobile phones, and tablets for employees based on employee roles.

The company decides to offer parking passes to sales team employees.

You need to ensure that parking passes are provided to sales team employees.

What should you modify?      Explanation:

Expense management policies Security roles Vendor management policies Benefits eligibility policies Compensation plans

References: https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-benefits-eligibility-policies

Question 36 A service company has many agents who create cases. Case titles often use different words with the same meaning.

The company wants to use artificial intelligence to quickly and accurately spot trends in service.

You need to recommend a solution for the company.

What should you recommend?   

Sales Insights Customer Service Customer Service Insights

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Question 37 DRAG DROP Match each tool to its task.

NOTE: Each correct match is worth one point.

Solution:

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Question 38 DRAG DROP A company plans to deploy Dynamics 365 Finance.

Match each platform to its action.

Instructions: To answer, drag the appropriate platform from the column on the left to its action on the right. Each platform may be used once, more than once, or not at all. Each correct match is worth one point.

NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/cloud-premcomparison

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Question 39 HOTSPOT A company wants to ensure they comply with common data privacy standards and regulations.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Question 40 A company uses Microsoft Exchange Online.

Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.

Which three components are synchronized between Dynamics 365 Sales and Outlook?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.      Explanation:

Tasks Appointments Phone calls Accounts Contacts

Reference: https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configuresynchronization-appointments-contacts-tasks

Question 41 A company uses Dynamics 365 Sales.

You need to analyze account data and create reports based on the analyses.

Which tool should you use?     Explanation:

Power Automate Power BI Microsoft Forms Pro Management Reporter

Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics 365 data.

Incorrect Answers: A: Power Automate is used to send surveys to respondents based on a business trigger.

C: Microsoft Forms Pro is used to create surveys.

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D: Management Reporter is now known as Financial Reports is not available in Dynamics 365 Sales.

Reference: https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/posts/how-to-connectpower-bi-to-dynamics-365 https://docs.microsoft.com/en-us/power-platform/admin/use-power-bi

Question 42 DRAG DROP A customer is investigating the insight capabilities of Dynamics 365.

Match each app to its goal.

Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right.

Each app may be used once, more than once, or not at all.

NOTE: Each correct selection is worth one point.

Solution:

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Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/serviceinsights-reports

Question 43 You need to implement a solution that can manage manufacturing processes and customer sales order functions for a company.

What should you implement?    

Dynamics 365 Business Central and Dynamics 365 Customer Service Dynamics 365 Business Central only Dynamics 365 Supply Chain Management and Dynamics 365 Commerce Dynamics 365 Supply Chain Management only

Question 44 A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.

Different processes are used for each type of order source.

You need to ensure that you can support each type of sale.

What should you recommend?    

case management and loyalty programs a retail store, an online store, and a call center a mobile app and a credit card gateway a mobile app and online sales

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Question 45 HOTSPOT A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.

You need to help the company understand where their data will be stored after the move and who will own the data.

How should you respond? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Solution:

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Question 46 A company plans to implement Dynamics 365 Finance.

You need to ensure that users can only view menu options that are appropriate for their jobs.

Which permission type should you use?    

role-based security Office 365 Groups team security field-level security

Question 47 A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.     Explanation:

Dynamics 365 Sales Insights Dynamics 365 Sales Enterprise Dynamics 365 Customer Insights LinkedIn Sales Navigator

Explanation: Microsoft Relationship Sales includes the following components: Dynamics 365 Sales Enterprise LinkedIn Sales Navigator

Reference: https://dynamics.microsoft.com/en-gb/sales/relationship-sales/

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Question 48 HOTSPOT For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

Explanation: Explanation: Box 1: Yes Key features include: Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.

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Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.

Box 3: Yes Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality in Dynamics 365 Customer Service.

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

Question 49 A manufacturer of industrial machines creates hands-on training for users.

You need to recommend a technology that overlays the machines with images while users work on the machines.

Which technology should you recommend?     Explanation:

virtual reality mixed reality artificial intelligence augmented reality

Reference: https://dynamics.microsoft.com/en-gb/mixed-reality/overview/

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Question 50 You are discussing the benefits of hosting a Dynamics 365 development sandbox on Microsoft Azure.

What are two benefits? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.    

ability to adhere to static cost requirements a higher level of system availability in the event of a disaster ability to easily scale for increased growth physical control over server hardware

Question 51 A company uses Dynamics 365 Commerce.

You need to establish an online store for the company.

Which of the following should you configure?    

Online Sales order Online channel Client book Online customers

Question 52 A company uses Dynamics 365 Supply Chain Management.

A machine on the manufacturing floor breaks down. A senior technician located at another plant has been trying to help diagnose the problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.

You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.

What should you recommend?   

Power Virtual Agents Remote Assist Layout

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Question 53 A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a solution that optimizes coordination of care for patients.

You need to recommend a solution for the clinic.

What should you recommend?     Explanation:

Canvas app Portal Healthcare Accelerator Insights

Reference: https://docs.microsoft.com/en-us/common-data-model/health-accelerator

Question 54 Which three unique user experiences are offered by Dynamics 365 Fraud Protection? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.       Explanation:

Protect Evaluate Analyze Assign Diagnose Feedback

Reference: https://docs.microsoft.com/en-us/dynamics365/fraud-protection/overview

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Question 55 A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company.

What should you recommend?     Explanation:

Dynamics 365 Marketing Dynamics 365 Sales Dynamics 365 Human Resources Dynamics 356 Customer Insights

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

Question 56 A company uses Dynamics 365 Commerce. The company is launching a new product line for select stores.

The company wants to ensure that stores participating in the launch receive the new products.

Stores that are not participating in the launch must not be able to order the products.

You need to recommend tools to help the company launch the new product line.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.     Explanation:

Define products for distribution using product assortment.

Define products for distribution using security roles.

Control product distribution using purchase agreement.

Control product distribution using trade agreement.

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/assortments

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Question 57 A company purchases Dynamics 365 Finance.

Which two features can the company implement? Each correct selection presents a complete solution.

NOTE: Each correct selection is worth one point.     

Accounts receivable Payment fraud prevention Manufacturing Omnichannel General ledger

Question 58 An organization has two legal entities. Items may be sold by one company or by both companies.

You need to recommend a solution to standardize the items across the legal entities.

What should you recommend?     Explanation:

Item templates Product Insights Products and product masters Lifecycle Services

Reference: https://docs.microsoft.com/en-us/dynamics365/supply-chain/pim/tasks/release-product-productmaster-legal-entities

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Question 59 HOTSPOT A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if Dynamics 365 Talent will meet their other personnel needs.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

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Question 60 DRAG DROP A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.

You need to set up a form for the survey.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Solution:

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Explanation: Explanation:

Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a business trigger.

Reference: https://docs.microsoft.com/en-us/forms-pro/get-started https://docs.microsoft.com/en-us/forms-pro/send-survey-flow https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses

Question 61 HOTSPOT A company has two locations in the same city. Both locations need only general ledger, accounts payable, and accounts receivable functionality. The company wants to implement one product that can manage transactions and consolidate financials at year-end.

You need to recommend a solution for the company.

What should you recommend? To answer, select the appropriate option in the answer area.

Solution:

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Question 62 A car parts distributor uses Microsoft Excel to track on-hand inventory quantities and uses Excel and Microsoft Outlook to track sales. The company uses a third-party on-premises finance system.

The company needs an all-in-one solution that meets current needs.

You need to recommend a solution for the company.

What should you recommend?    

Dynamics 365 Customer Service Dynamics 365 Supply Chain Management Dynamics 365 Sales Dynamics 365 Business Central

Question 63 DRAG DROP You are implementing Dynamics 365 Finance instances for two companies.

One company requires direct access to the application database. The other company must always use the most up to date versions and features of Dynamics 365 Finance.

You need to recommend a deployment type for each instance.

What should you recommend? To answer, drag the appropriate deployment types to the correct requirements. Each deployment type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

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Question 64 A company uses Dynamics 365 Human Resources.

You need to ensure that workers can document their own performance relative to goals.

Where should you direct the workers?     Explanation:

Personnel management page Compensation management page Performance goals page Employee self-service workspace

Reference: https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-develop-performancemanagement-overview

Question 65 This question requires that you evaluate the underlined text to determine if it is correct.

A construction services firm plans to standardize financial and payroll functions including the capability of adding project timesheets to track work and costs for community improvement projects.

You recommend that the company implements Dynamics 365 Finance.

Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.    

No change is needed.

Dynamics 365 Supply Chain Management Power Platform Dynamics 365 Talent

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Question 66 Which three modules are included in Dynamics 365 Supply Chain Management? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.      Explanation:

Service hub Product information management Master planning Dynamics 365 Remote Assist Project management and accounting

Reference: https://docs.microsoft.com/en-us/learn/modules/get-started-supply-chain-management-dyn365supply-chain-mgmt/

Question 67 What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.    

Manage and improve artificial intelligence grouping of cases as topics.

Provide end-to-end views of customer journeys.

Guide sellers to focus on opportunities at risk.

Make suggestions for next steps in a sales process.

Question 68 You work for a large multinational corporation.

You must implement a solution that can manage manufacturing processes and customer sales order functions for your company.

What should you implement?    

Dynamics 365 Business Central and Dynamics 365 Customer Service.

Dynamics 365 Supply Chain Management and Dynamics 365 Commerce.

Dynamics 365 Supply Chain Management only Dynamics 365 Business Central only

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Question 69 HOTSPOT A company plans to implement Dynamics 365 Finance as their financial system. The company needs to know which features the system supports.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/sysadmin/tasks/set-upsegregation-duties https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/generate-financialreport https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organizationadministration/configure-approval-process-workflow

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Question 70 DRAG DROP A small pet store wants a solution that meets their finance and sales requirements. They are evaluating Dynamics 365 Finance and Dynamics 365 Business Central.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

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Question 71 DRAG DROP A manufacturing company plans to implement Dynamics 365 Field Service.

You need to determine which features are needed to meet the company’s requirements.

Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Solution:

Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview

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Question 72 HOTSPOT A company plans to implement Omnichannel for Customer Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:

Explanation: Explanation:

Box 1: No Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus no need to purchase a third-party ISV solution to use chat in Omnichannel for Customer Service.

Box 2: Yes SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages. The SMS channel is available in Omnichannel for Customer Service.

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Box 3: No Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is available only when you purchase a subscription to Chat for Dynamics 365 Customer Service or Dynamics 365 for Digital Messaging.

Reference: https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel

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