MSG Corporate Profile 2022

2022 CO R P OR AT E P ROF I L E

2 0 2 2 CO R P O R AT E P R O F I L E 2

Contents

Contents Our History

04-05

Present Day

06-07

Executive Directors

08-09

Our Investors

10

Our Community

11

Operations Team

12-13

Broker Management Team

14-15

Heads of Underwriting

16-17

Markerstudy Broking Team

18-19

Markerstudy Broking Brands

20-24

Markerstudy Direct Limited Brands

25

Markerstudy Ancillary Brands

26-27 3

4

Our History

continued...

5

Present Day

Markerstudy is an accredited Investor in People - Gold, with more than 5,000 employees. Established in 2001, the group includes the UK’s largest Managing General Agent and has impressive ambitions to continue increasing its reach across the insurance sector, growing both organically and by further acquisition. Markerstudy Insurance Services Limited (MISL) supports over 1,000 broker partners and protects in excess of three million policyholders with a comprehensive range of products, from standard screen-rated to the very niche and hard to place manually underwritten risk.

In 2020, the group became the UK’s 6th largest motor insurance provider following the acquisition of Co-op Insurance’s underwriting business and commenced a 13-year partnership to provide home and motor insurance products under the Co-op brand. In 2021 Markerstudy acquired Lloyd’s broker, Clegg Gifford and in April 2022, Markerstudy received regulatory approval from the FCA for its acquisition of BGL Insurance.

6

Present Day

By harnessing expertise from within and fluidly adapting to the changing market, Markerstudy is implementing cutting edge data science and technology to drive change, all the while supported by our robust reputation and innovation credentials. Other sectors within the group include the Markerstudy Broking division, which comprises a number of brands including Brightside Insurance and Insurance Factory - one of the UK’s largest pet insurance platforms - and complementary businesses, Auto Windscreens, VisionTrack and Vision Vehicle Solutions.

Gary Humphreys Group Chief Underwriting Officer

to be continued...

7

Meet the

Executive Directors

Kevin Spencer

Chief Executive Officer Kevin is the founder and a major shareholder of Markerstudy Group. He spent his early days as an insurance broker, then joined Lloyd’s broker, Edgar Hamilton, to become Managing Director. Kevin considers the creation of Markerstudy, one of the fastest growing companies in the UK, to be his proudest achievement, leading the group to achieve a turnover of £2bn. Kevin is a magistrate, sitting in central London and is also a qualified helicopter pilot.

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Executive Directors

Gary Humphreys

Keith Barber

Gary is a shareholder and joint founder of Markerstudy Group. After a career in underwriting in the Lloyd’s market, he joined forces with Kevin Spencer in 1997 to establish the MGA that became Markerstudy. Gary continues to head up the insurance operations, as well as contributing to the development of other companies within the Group.

Following a first class degree in Economics and Business Economics at Southampton University, Keith qualified as a Chartered Accountant whilst working for Ernst and Young. After several senior auditing roles at KPMG, he became Financial Controller in various divisions of Equity Group (formerly Cox).

Keith joined the Markerstudy Group board in 2005 with responsibility for group finance.

Group Chief Underwriting Officer

Group Chief Financial Officer

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Our Investors

In 2021, Pollen Street Capital announced a £200m investment in Markerstudy Group.

Qatar Insurance Corporation also participated in the transaction, underlining its commitment as a strategic partner to Markerstudy.

Pollen Street is an established independent asset manager, managing £2.8bn* in credit and equity strategies for leading pension funds, insurance companies and asset managers.

They are highly experienced sector specialists investing in financial and business services with five founding partners with 14 years’ experience working together. Outside of the investment team there is a dedicated group who are responsible for driving technology, sales performance and best practice sharing across their portfolio. *As at May 2020

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Our Investors | Our Community

Our Community

With a community of over 5,000 colleagues, it’s our ambition to build a more diverse, equal and inclusive workplace for everyone, and in doing so nurture positive behaviours to foster healthy, happy and collaborative colleagues. We also have a green ambition to embed responsibility and sustainability into our culture.

Markerstudy has partnered with Net Zero consultancy, Energise. They have an impressive track-record of delivering energy and carbon management for corporates. Net Zero means reducing the UK’s emissions by 100% from 1990 levels. Greenhouse gas emissions (GHG) that can’t be avoided must be matched by removing the equivalent from the atmosphere. In general, it is accepted that to be “going Net Zero” means to be acting in a way that will limit human cause Climate Change temperature rise to 1.5°C. A review of our carbon emissions is underway, being mapped to the internationally recognised GHG Protocol.

In 2021 we underwent a Corporate Social Responsibility (CSR) analysis by EcoVadis, global leaders in business sustainability ratings. They rate over 75,000 companies worldwide across 200 industries. In our first assessment, we were rated with a bronze medal and we’re working hard this year to improve our score.

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Meet the

Operations Team

Gary Hueting MISL Chief Operating Officer

As Markerstudy Insurance Services Limited (MISL) COO, Gary leads the Claims, Counter Fraud and Broker Services teams.

Prior to Markerstudy, Gary has 15 years’ experience in preparing for and successfully selling insurance businesses. As Co-op’s COO, he delivered significant commercial benefits, reduced headcount by 25%, transformed customer service, embedding a robust control environment and prepared for the sale to Markerstudy.

Before the Co-op, Gary was CIO and then COO for Domestic and General (leading both Operations and IT). During his tenure, the business was taken from FTSE 250 to Private Equity ownership and was successfully sold delivering over four times the value.

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Steve Cross

Group Head of Claims During his 31 year career in the insurance industry, Steve has held senior claims positions within a range of disciplines, including Operational Management, Audit, Technical Claims Management and Executive Management, across both Lloyd’s Syndicates and Composite Insurers.

Since 2007, Steve has held the position of Group Head of Claims for Markerstudy where he has overall responsibility for all of the group’s claims activities, with a particular interest in the strategic development of the claims function and simplification of the claims solutions delivered to the market.

Steve is an advocate of partnering cutting edge technology with skilled personnel to achieve market leading claims solutions, that not only improve the customer experience but also reduce indemnity spend.

Operations Team

Ann Pelaez

Head of Customer With over 30 years’ experience in Financial Services, 25 of them in insurance, Ann has held a number of senior positions across a range of functions in large and small organisations. With a background in Programme and Change Management, Ann is passionate about challenging the status quo and developing an environment in which individuals are empowered to drive forward positive and sustainable improvement; removing non-value adding effort and optimising performance. Using a combination of technology, process optimisation and skilled colleagues, Ann’s aim is to deliver a seamless and good quality experience for our customers and colleagues alike whilst minimising operational cost.

Mark Pratt

Head of Group Service and Supply Mark joined Markerstudy in 2011, and a promotion to Managing Director of the TCW brand followed shortly afterwards. Having worked in the motor industry for over 40 years, his in-depth knowledge of vehicle repairs and the customer journey has been invaluable.

In 2014, Mark took the position of Head of Group Service and Supply, with responsibility for overseeing the managed repair networks, salvage disposal, vehicle hire, recovery and replacement vehicles for group motor claims. He also manages the specialist supply chain partners, dealing with home building and content claims. Within the GSS team, both the engineering and total loss team functions operate over five locations.

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Amanda Fox

Meet the

Broker Management Team At Markerstudy Group, we have a dedicated Broker Management Team supporting over 1,000 UK brokers who sell MISL products. Our Broker Management Team work closely with all our support teams including Product Governance, Underwriting, Pricing, Policy Technicians to name a few, to ensure we provide a wide range of products and schemes to suit all needs.

Head of Broker Management and Product Governance

Amanda has a wealth of experience in the insurance industry. Starting at Norwich Union as an underwriter, she progressed her career through a variety of roles in insurance businesses from start-ups through to multinationals. Amanda joined Markerstudy as Head of National Accounts in January 2020, after successfully building, implementing and recruiting a Partnership and Product Governance Team and Framework for Co-op Insurance Services. She was then promoted to her current role in May 2020 and is working to strengthen these areas for Markerstudy.

Contact us at: brokermanagement@markerstudy.com

Helen Bines

Broker Manager Helen has worked in the insurance sector for over 30 years and has experience of insurers, MGAs and brokerages. Prior to joining Markerstudy in 2012, Helen had worked for Aviva, Marsh, Lloyds TSB Insurance and Allianz in marketing, product development, procurement and account management roles.

Helen transferred to the Broker Management team in 2018 and relishes the challenges of working with key partners to develop new and existing business streams.

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Neil Hayden

Broker Manager Neil began his first foray into broking in 1988 but found his true vocation in 2001 upon joining HML Marketing Ltd, in a role similar to his current position.

Neil has been with Markerstudy since 2004 and develops and maintains new and existing accounts with a wide range of brokers. Neil was crowned Markerstudy’s Employee of the Decade at our 10th anniversary and if you don’t know Neil yet, where have you been?!

Broker Management Team Clive Fulcher

Assistant Head of Broker Management Clive started his 30 year insurance career in high street broking, followed by 11 years at BGL Group. In 2011 he joined Markerstudy as Head of Direct, and during the past 11 years he has undertaken numerous senior roles including most recently Head of Development, where he focused on new business development and heading up MGA relationships. Following a promotion in May 2020, Clive transferred to the Broker Management division where he supports Amanda Fox and the wider Markerstudy broking community.

Janet Avery

Product Governance Manager Janet joined Markerstudy straight from university in 2008, and since then has undertaken a variety of roles, and witnessed the company change and grow at a significant pace during that time. After a dabble in the world of Banking, Janet returned to Markerstudy in 2020 in the role of Product Governance Manager, supporting Amanda Fox with a focus on strengthening Markerstudy’s Product Governance.

Paul Chalfont Broker Manager

Paul is an experienced relationship manager within the insurance sector. He started his career at BGLi (Budget as it was known back then) and then moved to LV, where he spent nine years. Paul joined Markerstudy in 2021 as a Broker Manager and has been developing strong relationships to help drive business opportunities for mutual benefit.

Steve St Pier Group Policy Wordings & Documentation Manager

Steve’s journey into the world of insurance commenced back in 1979 working in the Claims department for a Lloyd’s Motor Syndicate. Ten years later, he made the move to Motor Underwriting, moving up the ladder over the next 15 years. A move to Allianz saw Steve specialise in policy wordings prior to joining the Markerstudy team, initially working within policy fraud before his promotion to Group Policy Wordings Manager.

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Mike Wall

Meet the

Heads of Underwriting Our team of Underwriters collectively hold over 900 years’ experience. Supporting the vast array of products and schemes MISL offer to our network of over 1,000 broker partners and in excess of three million policyholders with a comprehensive range of products, from standard screen-rated to the very niche and hard to place manually underwritten risk.

Steve Beard

Divisional Head Private Car/Telematics Steve has been working in the insurance industry since 1995. An experienced underwriter, he particularly enjoys working with brokers on new technological innovations and data driven propositions. He joined Markerstudy Group in 2008 holding various roles before being promoted to Divisional Head of Private Car & Telematics. Steve’s personal passion is travel.

His greatest adventure took him backpacking through Asia and around Australia and New Zealand. Other experiences include volunteering in Zimbabwe on a wildlife sanctuary and camping in the Peruvian rain forest.

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Group Head of Non-Standard Insurance An experienced insurance professional, Mike has worked in the industry for over four decades.

His career began in a traditional insurance brokerage, George W Yates, where he progressed to management and responsibility for insurer relations. In the midNineties, Mike transferred to the call centre, Secure Trust Group Plc, in the role of Sales Manager and Insurer Relations. In 2002 Mike joined insurance brokers, Fresh, as Managing Director. In February 2022, he took the position of Head of Non-Standard Insurance with Markerstudy Group.

Tim Kemp

Head of Motorcycle Having worked in the Broking side of the insurance industry for 20 years, Tim moved from Yorkshire to Kent in 1996 and began working at Lombard General in the role of Senior Underwriting Assistant, focusing primarily on motorcycle business. He joined Chaucer Insurance in 2000 and secured the position of Chaucer Motorcycle Class underwriter in 2002. In June of 2006, Tim went on to become Head of Motorcycle Product at Link/Zenith and has remained within the Markerstudy Group following the acquisition of Zenith by Markerstudy in December 2009. He currently runs the Underwriting Division for Motorcycle which incorporates Zenith Freedom, Zenith Marque and Chelmsford schemes. Tim has a passion for all things Motorcycle and is delighted to be able to combine his love of two wheels with his ‘day job’.

Heads of Underwriting Will James

Head of Technical Underwriting Will came to Markerstudy from Willis Towers Watson where he led analytics development and innovation for the industry-standard Emblem and Radar product suite. From 2015 to 2019, he also led the French non-life pricing consulting practice in France. Prior to this, he spent five years as principal consultant and founder of a consultancy specialising in actuarial reporting and modelling. This followed three years with the catastrophe modelling and reinsurance team at AXA Group Risk Management in Paris. Will began his career at CGU Insurance in 2000 (now part of IAG), and taught statistics at the University of Melbourne for over five years. He is an Associate of the Institute of Actuaries Australia, holds a Ph.D. in mathematical physics, BSc, BCom (Hons 1st Actuarial Studies).

David Rich

Head of Motor Fleet David joined Markerstudy as Head of Fleet at the start of March 2021.

David has worked in the London commercial Fleet market his whole career, starting at various Lloyd’s syndicates, working his way up to section leader at Highway and running the London market wholesale operation. He later worked for Liverpool Victoria in the same Underwriting management role and operating from the Lloyd’s box. Following LV=, David joined a small MGA before seizing the chance to come and work at Markerstudy. Here he was presented with the opportunity to run the Fleet account, and has a strong ambition to grow the book.

Ed Smith

Head of Schemes Ed has a wealth of experience in the Insurance industry. Starting at Highway in 2005 as a Private Car Schemes Underwriter, Ed progressed in his career through a variety of roles with Ensign and QBE, before joining Markerstudy Group in 2010 as a Product Head for Private Car schemes business. Ed was promoted in 2018 to his current role, as Head of Schemes, with a remit to develop and manage the Private Car and Commercial Vehicle scheme portfolios.

Nik Hobson

Divisional Head - MGA/Taxi Nik joined Markerstudy in August 2015, having previously worked for BGL Group and HSBC. His extensive career in insurance started in 1995, where he spent 10 years working in broking and 17 years in Underwriting. Nik looks after a range of product lines including; Hire & Reward (Taxi) and non-motor insurance including caravans, pet and associated add-on products. He and his team are responsible for underwriting and overseeing all the products they manage, with the aim of delivering the desired outcomes across the group and for our capacity providers. He and his team work collaboratively with our broking partners to build trusted relationships and deliver market-leading products using the latest innovative technologies.

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Meet the

Markerstudy Broking Team Markerstudy Broking Division is a UK broker, created through acquisition and grown organically.

The business provides a portfolio of personal lines and SME products, from Classic car to Pet insurance, working as managed own brands and also white-labelling with some of the UK’s best known brands.

The objective of the business is to be in the top 5 personal lines brokers in the UK through innovative products, leading edge customer engagement and a progressive digital estate allowing ease of purchase and post-sale servicing for all customers.

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Ross Barrington Managing Director

Joining Markerstudy in late 2013 with the acquisition of BDML Connect from Capita, Ross has a financial services background in Retail Banking, having moved into insurance broking in 2011 when he joined Lancaster Insurance.

Ross took the helm as Managing Director of Markerstudy Broking in 2017, and in 2021 added both Brightside Insurance and Affinity Insurance Solutions Limited (AISL) to his portfolio of brands. With over 1,100 employees, his focus is on building experienced and resilient teams, investing in IT infrastructure and improving the customer journey to drive growth throughout the division.

Markerstudy Broking Team Rich Morley

Broking Director Rich joined the business in December 2013 when Markerstudy purchased Lancaster Insurance. The broker was a distressed purchase and Rich was promoted to Operations Director with full ownership of the P&L. The business quickly became profitable and was re-established as the leading brand in the classic car insurance space.

Rich subsequently took on responsibility for Reis Motorsport Insurance, driving improved performance and growth. Rich now holds responsibility for performance across the wider broking division, incorporating The Taxi Insurer, Motorhome Protect, The Insurance Factory and Brightside, as well as the Geoffrey Insurance and Zenith Insurance operational teams, which are outsourced to BGL.

Dan Martin

Head of Insurer Development Dan has worked in the insurance industry for over 20 years, and in his current role since 2017. Starting his career back in 2001, Dan has held numerous roles including Technical Underwriter, Regional Business Development Manager and has also worked within Lloyd’s of London. Dan is responsible for managing and developing the panel of insurers we work closely with across the Broking Division to ensure that we have strong partnerships and the ability to deliver market-leading products to our customers.

Ross Hallifax Affinity Director

Ross joined the business in 2018 heading up the Portsmouth operations that underwrite and provide Pet, Gadget and Ancillary insurance distributed via own brands, corporate partners and brokers. As a co-manufacturer, Ross has responsibility for underwriting, pricing and product design, distribution and customer journey, service and claims management. Ross has worked in General Insurance for 16 years, where prior to joining Markerstudy he headed up Partnerships in AXA Business Insurance and was the Head of New Business in AXA Insurance Direct & Partnerships. A distribution leader, Ross has a passion for the future distribution of insurance in a digital and data driven world.

Jen Turner

Operations Director Jen joined Markerstudy in 2021, bringing over 20 years’ personal lines and operational experience to the role. As Operations Director, she oversees the Co-op motor and home insurance distribution. This also includes the Co-op ECO brand, which is outsourced to BGL. Jen is passionate about creating the right business culture to deliver great customer experience and operational efficiency. Jen also works closely with Co-op to ensure that business objectives are aligned and that they deliver profitable growth for the wider business.

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Markerstudy Broking Brands

Bicy Insurance

www.bicyinsurance.com

insurance

Bicy Insurance is a fully comprehensive bicycle product.

Covering cyclists who use their bikes to commute to work, or those who prefer to ride purely for pleasure, it offers policies that meet the needs of every cyclist. Their fully comprehensive cover includes personal accident, public liability, theft, accidental damage, mechanical breakdown and lots more!

Brightside Insurance Solutions Limited www.brightsideinsurance.co.uk

Acquired by Markerstudy Group in April 2021 from private equity investor AnaCap Financial Partners, Brightside is a Top 30 UK insurance broker, which has a history of rapid growth.

It specialises in delivering market-leading insurance solutions to individuals and businesses including motor, home, and business insurance.

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Markerstudy Broking Brands

Commercial Vehicle Direct (CVD) www.cvd-insurance.co.uk

A Brightside brand, Commercial Vehicle Direct is one of the UK’s leading specialist van insurance brokers, which has been selling van insurance since 2001. From removals to refrigerated, Commercial Vehicle Direct know everything there is to know about vans, providing insurance that caters to the specific needs of the customer, including those with special requirements or who’ve been refused insurance elsewhere.

Co-op Insurance

www.coop.co.uk/insurance In 2020 Markerstudy acquired Co-op Insurance’s underwriting business and commenced a 13-year partnership to provide insurance products under the Co-op brand. Administering and distributing home, private motor, commercial vehicle and pet insurance products through the partnership.

Co-op Insurance Services are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members. As well as having clear financial and operational objectives, the Group is a recognised leader for its social goals and community-led programmes.

Gadget Cover

www.gadget-cover.com Gadget Cover is distributed through Markerstudy Broking’s ancillary brand, Supercover. Established in 1995, Supercover became part of Markerstudy Group in 2014.

Benefiting from 25 years of experience, Gadget Cover offer insurance for most portable gadgets including mobile phones, tablets, laptops, cameras and consoles, to name a few.

Whether you are a broker, retailer, corporate partner or one of the largest telecoms distributors, its bespoke service can offer standalone policies or ancillary options to enhance your core product.

Insurance Choice Commercial www.insurancechoice.co.uk

Insurance Choice Commercial offer specialist commercial insurance across all industry sectors, including property, fleet, motor trade and liability insurance. From care homes to night clubs, they offer competitive cover for a wide range of businesses across the UK, tailored to their individual needs.

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Lancaster Insurance

www.lancasterinsurance.co.uk Established in 1984, Lancaster Insurance - along with BDML Connect and SureTerm joined Markerstudy from Capita Insurance Services. Lancaster Insurance has been proudly arranging classic car insurance for 35 years.

As experts in arranging cover for specialist motor related products, Lancaster has access to some of the most competitive classic car and classic vehicle insurance schemes in the UK and its tailored and comprehensive policies are designed to protect your pride and joy.

Mobilers

www.mobilers.co.uk Mobilers provides insurance to mobile catering units, covering anything from ice-cream vans to food trailers. Mobilers provides motor, trailer and liability insurance, and has a strong and loyal customer base, built on the vast knowledge and expertise developed from trading in this sector for over 30 years.

OPTION ONE

Motorhome Protect Insurance www.motorhomeprotect.co.uk

Motorhome Protect has been arranging competitive insurance policies, specialising in Motorhome and Campervan cover, for almost 50 years.

One Insurance Solution

www.oneinsurancesolution.co.uk/insurance/enterprise A trading company of Brightside Insurance Solutions Ltd, One Insurance Solution is our largest SME brand, providing a wide range of commercial insurance services covering the entire industry including property, fleet, motor trade and liability. They also provide personal insurance services including motor and home.

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Markerstudy Broking Brands

Petwise Insurance

www.petwise-insurance.com Petwise Insurance is proud to be the first insurance company in the UK to offer insurance policies exclusively for dogs and cats seven years and older.

Specialising in senior pet insurance, Petwise understand finding a comprehensive pet insurance policy at the right price can become more difficult as pets age. With no co-payment excess and a variety of excellent benefits as standard, Petwise ensures there is a policy suitable for all customer’s needs.

Purely Pets Insurance

www.purelypetsinsurance.co.uk Award-winning Purely Pets Insurance provides comprehensive and affordable pet insurance policies for cats and dogs. A pet is an important part of the family and with 1 in 3 requiring veterinary treatment every year following an accident or sickness, it is important to provide the care pets need when the worst happens. Purely Pets provide a range of plans to suit individual needs and budget.

ProSport Insurance Services www.prosportinsurance.co.uk

ProSport specialise in car and home insurance for professional and semi-professional sports people who are looking to protect themselves and their families, and work with Sports Clubs and Associations to create tailored plans for its members.

Its car and home insurance cover offers specially arranged, preferential rates from leading providers, with a 24/7 service from a personal account handler to help customers with claims and enquiries at a time that suits.

Reis Motorsport Insurance www.reis.co.uk

Reis Motorsport Insurance is a leading specialist Insurance Broker for the motor sports industry, providing commercial schemes for business, teams and event organisers, as well as individual policies for enthusiast owners of competition, classic, kit and sports cars.

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Markerstudy Broking Brands Smartdriverclub Insurance www.smartdriverclubinsurance.co.uk

Intelligent insurance offering 24 hour theft tracking, 24 hour claims and accident detection and assistance, smart new ways to encourage vehicle maintenance and a range of optional extras like motor legal protection and breakdown assistance.

Supercover Insurance

www.supercoverinsurance.com Supercover Insurance was established in 1995 to provide extended warranty and insurance to the customers of mobile phone retailers. Over the past 20 years, Supercover’s business model has expanded to encompass a wider range of specialist insurance products, covering most portable electronic devices and gadgets. It now services more than 1.5M policyholders via 200 channel partners, and has a growing direct sales business.

The Insurance Factory www.insurancefactory.co.uk

The Insurance Factory caters for a wide range of customers, specialising in those with difficult or specific insurance needs.

Insurance policies cover a variety of risks, including specialist cars, young drivers, convicted drivers, high performance vehicles, modified or imported cars and prestige and classic cars. It also covers motorbikes, commercial vehicles, motorhomes and motor traders.

The Taxi Insurer www.taxiinsurer.co.uk

The Taxi Insurer provides specialist policies for taxi, minibus and fleet as well as additional public liability and commercial insurance products. As a business, its roots date back to 1974 when it first started trading in Birmingham.

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Markerstudy Direct Limited Brands

Markerstudy Direct Limited Brands

Geoffrey Insurance

www.geoffreyinsurance.com Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company based in the UK. Founded in 2008, it was part of Chaucer Insurance Services Limited, which has been providing motor insurance since 1965. In July 2015, Geoffrey Insurance Services became part of Markerstudy Group’s direct offering.

Zenith Insurance www.zenith-insure.com

Zenith has a long heritage providing motor insurance to UK consumers since 1937. Over the years the way insurance is handled has changed significantly and today its customers have a choice of how to access products, whether that is through a broker or intermediary, by phone or through leading aggregator websites, such as Compare the Market, Confused, Go Compare and MoneySuperMarket.

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Auto Windscreens is a leading UK vehicle glass repair and replacement provider that prides itself on delivering value and an excellent service to insurance partners and fleets through its technical expertise and a high-quality customer journey. From its dedicated 24/7 contact centre, growing network of 70 service centres and 300-strong mobile fleet, the company provides a smooth and convenient claims experience. In 2021, Auto Windscreens achieved a score of 90.6 in the Institute of Customer Service’s UK Customer Satisfaction Index and is rated Excellent with a Trustscore of 4.6* out of 5 on the independent review site Trustpilot. Auto Windscreens is proud to be a carbon neutral business. * As at April 2022

www.autowindscreens.co.uk

VisionTrack is a leading global provider of AI video telematics and connected vehicle data. The company’s unique approach is helping tackle some of the most complex challenges faced by the fleet, transport and insurance sectors, providing the operational insight, business intelligence and enriched vehicle data needed to make strategic mobility decisions.

VisionTrack is embracing the latest advances in AI, computer vision and machine learning to develop intelligent camera technology that is underpinned by its multi-award-winning IoT platform, Autonomise.ai. As a result, VisionTrack is transforming how vehicle operations approach road safety, claims management, duty of care, fleet compliance and operational risk.

VisionTrack is video telematics partner of choice for 21 insurance businesses and integrates with 90% of the UK’s leading tracking providers, with over 270,000 camera devices deployed in the past five years. VisionTrack has also won over 30 industry awards in the past four years in recognition of its advanced and proven technology solutions.

www.visiontrack.com

Vision is an established provider of credit hire and comprehensive claims management services to motorists involved in road traffic accidents. With over 25 years’ experience, Vision use their expertise in the motor claims industry and their diverse fleet of over 600 vehicles across seven satellite locations to provide a first class, nationwide service to their customers, from first point of contact to claim settlement. Vision’s focus has always been to deliver the highest level of customer service both directly and through their business partners.

www.visionvehicles.co.uk

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Markerstudy Ancillary Brands Managing Director, James MacBeth James has 29 years’ experience of working at Auto Windscreens. He started as a trainee technician in Edinburgh and worked his way through the ranks becoming Managing Director in 2019. James has been instrumental in the development of their ADAS calibration service and the growth of the UK network of Auto Windscreens’ service centres. Hailing from a Scottish fishing village, he now resides in Falkirk and works predominantly at the head office in Chesterfield or out in the network. His weekends are spent with his wife Eleanor, his three children and his dog, Marley. His grandfather was a steam engine driver and dad a boatbuilder, so he’s long held an interest in anything mechanical. In his spare time he enjoys renovating and selling boats and his latest project is a 28-foot Bayliner.

Chief Executive, Simon Marsh Simon founded VisionTrack in 2014 and has been at the forefront of video telematics and associated technologies for a number of years. He was previously Managing Director of SmartWitness and prior to this Founder and Managing Director of a smart logistics company. This business, a specialist in supplying high-value technology and temperature-monitored solutions for the pharmaceutical and healthcare sectors, was acquired by a Fortune 500 company.

Simon first deployed in-vehicle camera technology in his own fleet in 2006.

He has a keen interest in motorsport, fitness and emerging technologies.

Managing Director, Martin Wills As co-founder of Vision, and its Managing Director, Martin’s role is pivotal to the company’s ongoing success. He is responsible for the continued development of Vision as a unique credit and intervention hire solution via commercial relationships, alongside the identification of new opportunities in a changing marketplace. Whilst his focus is to provide a first class service to customers and trade partners, Martin never loses sight of creating the right working environment.

This ethos has given Vision a strong employee retention rate, created internal career development opportunities and helped the company achieve its ‘Investors in People’ accreditation.

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Markerstudy Group is a trading name of Markerstudy Insurance Services Limited.

Markerstudy Insurance Services Limited registered in England and Wales (No. 2135730) with registered office at 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB. Authorised and regulated by the Financial Conduct Authority (No. 475572). © Copyright Markerstudy Insurance Services Limited 2022 V1-0422