Bot Services Market - Introduction
Bot services market are managed bot support and development services offered by software and service-based companies that help clients to connect with their end-users through various popular channels.
Service providing companies offer customized bot services for client companies to build, deploy, test, and manage all bot services in one place or platform. Most cloud service providers are offering artificial intelligence (AI) chatbots as a service with cloud services. This service can be integrated with business websites and applications that include personalized apps such as email, Facebook Messenger, Skype, Microsoft Team, and Cortana.
In Bot services, service providers focus on a user-friendly interface and better application of artificial intelligence technologies with a Bot system to minimize human interaction and increase the efficiency of handling end-user queries.
Most customer-centric product development companies and customer service-based companies are adopting Bot service to improve the query handling time and reduce the burden on employees for initial interaction with end-users.
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Increasing adoption of online and internet-based services among end-users is expected to drive the growth of the market. Increasing consumer spending on industrial sectors for outsourced advanced technologies and solutions, is also expected to boost the growth of the Bot services market.
Increasing adoption of advanced technologies such as machine learning and Artificial Intelligence (AI) for customer services is expected to create better business and revenue opportunities for service providers of Bot services.
High initial investment and lack of awareness in small & medium enterprises expected to hinder the growth of the market
The high initial investment in implementation and integration of Bot services with existing websites or resources restrains the growth of the market.
Lack of awareness about the benefits of Bot services among small & medium enterprises as well as budget constraints for advanced technologies is expected to hamper the growth of the market.
Impact of COVID-19 on the Global Bot Services Market
Bot services help companies to manage end-user complaints with predefined Bot services without any human interaction. Many healthcare and pharmaceutical product companies are adopting the advanced customer interaction system or automated solutions to maintain the response time of end-user complaints and inquiries during the COVID-19 situation.
Demand for Bot services is increasing in sectors such as healthcare and e-commerce during the COVID-19 lockdown situation due to the increasing dependency of companies on an advanced digital solution to manage the business process with employee safety.