10 Secrets to Keeping Your Petrol Station Customers Happy
You may not realise how crucial it’s to maintain your filling station in South Africa, from inside out. Remember word of mouth can do wonders for your petrol station business. Satisfied customers are poised to tell their colleagues, family, and friends the good news about your safe, clean, and well-managed station. Here are ten simple but practical tips on how to make customers happy at your filling station. #1. Stay on Top of Outside Appearance Everything in your petrol station should be impeccably clean. Sure, fuel dispensing can be a messy affair, but you need to do a bang-up with the outside appearance. Whether it’s the rubbish bins, footpaths, landscaping or petroleum equipment in Durban, they all should sparkle. After all, outer appearance makes for a great first impression. #2. Stock Up From the fuel tank to the store, your petrol station should be stocked with the latest products. Find a reliable supplier of petroleum products such as paraffin, petrol, and diesel supply. This way, your fuel tanks in Durban will never run out of stock. #3. Invest in Top-Notch Petroleum Equipment The last thing you want is to disappoint your customers will faulty petrol station equipment. If you’re interested in customer satisfaction, you should buy only the best fuel tanks, fuel bowsers, dispenser pumps, diesel tanks, and so forth. They should pass the highest quality assurance standards. #4. Price Your Fuel Right