About Us Who We’re the people you want at your side. Friends at heart. Professionals in practice and mind. We train our agents to be the best. Then we back them up with a world-class team. Every agent of ours must meet a certain experience level and criteria to join us. LO CATI O N
2330 Randolph Road Charlotte, NC 28207 dickensmitchener.com 704.342.1000
Where Charlotte. The Queen City. Our first love. Our home. As agents, we know this city’s neighborhoods like our closest circle of friends. We tend to this relationship as much as we do our connections to you. Place matters. Knowledge counts. How Agents who help more people end up better at their jobs. It’s like going to the gym — the more you go, the better your results. This is why we only have full-time, fully committed agents. We train them constantly on the changing market, new tech, negotiation strategies and people skills. We get to work with top-of-the-line agents. You get what you want, wrapped in the best possible experience.
WELCOME TO
Dickens Mitchener When you choose Dickens Mitchener, you are laying the groundwork of a strong foundation by putting your trust in the most talented, experienced, and technologically astute REALTORS® in the Charlotte region. You deserve only the best and when it comes to your experience at Dickens Mitchener, that is exactly what we deliver - 100% of the time. We are known to have set the highest standards for extraordinary customer service as well as always providing our clients with personable expertise. We’ve spent 30 years perfecting our customized and effective business method to grow relationships in our community that last a lifetime; all while being your best source for residential real estate.
1 Full-Service Office
We have one full-service office located in Eastover. We are able to span the region and conveniently provide our clients with the unmatchable responsiveness, diligence, and expertise we are known for delivering throughout the many great neighborhoods in our area.
100+ Experienced Real Estate Professionals
Today, our Dickens Mitchener team is comprised of more than 100+ experienced real estate professionals who have mastered the latest trends of the ever-changing market and are dedicated to making every transaction as seamless as possible. Our agents are full-time experts who set the regions standard for innovative practices, client satisfaction, and outstanding results. We are true neighborhood specialists who have extensive knowledge of the regions most outstanding properties in Charlotte’s most sought-after neighborhoods. When you choose our team, you get access to more than 10,000 resale listings through Canopy Multiple Listing Service as well as an up-to-the-minute database of new listings, home developments, and homes for sale by owner.
Meet The Team! Leadership
Vicky Mitchener
Sarah Szczodrowski
Jimmy Rountree
President/Owner
VP of Sales & Training Sourh Carolina Broker-in-Charge
North Carolina Broker-in-Charge
Catharine Pappas
Aubrey Grier
VP of Relocation
VP of Public & Agent Relations
THE
Dickens Mitchener Way
Agent Centric
Business Development Opportunities
Client Focus
The DM Way allows all agents to have a voice in the company direction and encourages every agent to bring ideas to the table to imporve the quality and performance of our team.
The DM Way allows many opportunities for agents to develop new business from our lead generating website, our award-winning Relocation Department, and yard signs throughout our community.
The DM Way adapts new ideas and technology in order to better serve our clients.
Community Minded
Consistent Learners
Embracing Change
The DM Way encourages agents to serve the Charlotte community through our outreach programs, our involvement with the Charlotte Chamber of Commerce, and service on other community, business and church committees.
The DM Way provides training opportunities for new agents, as well as, on-going trainings at Sales Meetings, "lunch & learn" programs, and guest speakers, to keep agents abreast of all trends and information needed in this ever changing market.
The DM Way is out of the box thinking that allows a custom design for each transaction.
Entrepenurial Spirit
Experienced Guidance
The DM Way is an open door, brainstorming environment where you matter and you are the president of your company with a team spirit.
The DM Way allows you access to agents and managers who have years of experience and involvement with real estate transactions to help you navigate the negotiation and transaction process with success.
D I C K E N S M I T C H E N E R AT A G L A N C E
2025 Company Statistics
$914,299,712 CLOSED SALES VOLUME
$1,058,488
894
AV E R AG E S A L E S P R I C E
T OTA L N U M B E R O F T R A N S AC T I O N S
2025 Breakdown of Total Transactions 4.7% 3.4% $0 - $250K
24.5% 28.8%
$250K - $500K
$500K - $750K
$750K - $1M
15.6%
22.9%
$1M - $3M
$3M+
Information pulled from the Canopy Multiple Listing Service for Single Family Homes from 1/1/2025 – 12/31/2025
Seamless Relocation, Exceptional Service.
Dickens Mitchener’s Award-Winning Relocation Department Catharine Pappas VP of Relocation
Meet Catharine Pappas, the architect and VP of Dickens Mitchener’s award-winning relocation department. She’s a decorated leader with 30-plus years of experience supporting clients as they transition through life’s big changes. From helping newcomers feel right at home in Charlotte to connecting clients with leading agents all over the world, Catharine is dedicated to meeting clients where they are – and getting them where they need to be. Catharine holds her Certified Relocation Professional (CRP), Relocation Certified Coordinator (RCC) and Global Destination Specialist (GDS) designations. She also assisted Dickens Mitchener in solidifying some strategic memberships with the Employee Relocation Council (ERC), Leading Real Estate Companies of the World™, the Charlotte Regional Business Alliance, Charlotte Metro Area Relocation Council (CMARK), past chair LRE Advisory Council; past president RDC, past board member CMARK, Board Member of Leukemia and Lymphoma Society.
Services Provided • • • •
Coordinating area tours Coordinating hotel stays Destination Service Provider Trailing spouse support
• • •
Private and public school support Managing corporate housing and moving companies Origination services including home sale
2025 Crown of Excellence Global Referral Awards Winner Million Dollar Club
Crown of Excellence for Referral Production Presented across seven categories based on company size. It honors top performers in referral generation, highlighting the companies with exemplary outbound referrals. Global Referral Award Celebrates the member company that achieves the highest number of outbound international referral transactions. Relo Direct Member Leads Awards Excellence in providing qualified leads and successfully collaborating with LeadingRE’s full-service relocation management company. Hall of Fame Award This top individual honor is part of the Service Recognition Awards. Awarded to individuals who have made an “extraordinary level of commitment to the LeadingRE community.” Chairman’s Award This award was presented by the Chairman to individuals showing outstanding service. President’s Award Part of the Service Recognition Awards: bestowed by the President to those demonstrating exceptional leadership and service to the network. Million Dollar Club Referred to as the “Million Dollar Award for Highest-Valued Outgoing Closings”: given to the member firm with the single most valuable outgoing closings in the reporting period.
Platinum
2023
Pinnacle Award Given to a group of firms with the “most outgoing revenue-generating referrals.” Relocation Quality Certification Award A certification for members that meet high standards in relocation services quality. Peak Production Award Honors member firms with outstanding revenue-generating sales volume.
Million Dollar Club Momentum Club Global Alliance Club Pinnacle Award Marketing Award Business Cards, Letterhead, Specialty Marketing
Diamond AwardLeadingRE®’s Top Company Honor
Crown of Excellence RELO Direct Member Leads AwardPlatinum
2022
Million Dollar Club Momentum Club Global Alliance Club
2021
Awards of Excellence Referral Production Sales Production Equivalent Closing Sales Production Relo Direct Connection Leads AwardPlatinum
Diamond Award Crown of Excellence Pinnacle Award Million Dollar Club Momentum Club
2019
Momentum Club Awarded for performance stats growing year over year. Global Alliance Club Designation for the Global Referral focused award series—recognizing firms with outstanding outbound international referrals.
2024 Crown of Excellence Relo Direct Member Leads Award-
Awards Diamond Award LeadingRE’s highest honor, the Diamond Award recognizes a member company for “outstanding performance and engagement in all of LeadingRE’s business programs.” It is reserved for the network’s most exceptional and consistently driven participants.
Peak Production Award Crown of Excellence Pinnacle Award Diamond Award
Million Dollar Club Hall of Fame
2017 Chairman’s Award
2014
Awards of Excellence Referral Production Sales Production Crown of Excellence Interactive Media Award-First Place Global Alliance Club Million Dollar Club
2020 2020
Crown of Excellence Award Outgoing Referral Production Outgoing Sales Production Equivalent Outgoing Sales Production Diamond Award
2018 Million Dollar Club Referral Promotions - 2nd place
2016 President’s Service Club Chairman’s Award
INDUSTRY-LEADING SALES
With us, you’re partnering with a market-leading network responsible for nearly $290 billion in U.S. home sales volume in 2025 — more than any single brokerage among the top 500 U.S. real estate firms.
2025 U.S. HOME SALES VOLUME LEADINGRE*
$289,547,395,518
LEADINGRE
$288B
$289,547,395,518
KELLER WILLIAMS
$262B
OF ALL SALES VOLUME
COMPASS
$ 2 07 B
C O L D W E L L BA N K E R
$179B
B E R KS H I R E HATHAWAY HOMESERVICES
$156B
EXP REALTY
$130B
S O T H E BY ' S INTERNATIONAL REALTY
$90B
RE/MAX
$65B
T H E R E A L B RO K E R AG E I N C .
$40B
D O U G L AS E L L I M A N
$31.8B
REDFIN * Volume(s) included in LeadingRE Home Sales Volume may replicate volume(s) set forth elsewhere in this chart, as LeadingRE member firms may be affiliated with other real estate organizations.
500
companies
4,800
o ces
129,000
sales associates
$31.7B
C E N T U RY 2 1
1% + UNDER
70
countries
For informational purposes only. This chart includes only national real estate organizations with more than $20 billion in sales volume. Entities whose corporate ownership holds membership in LeadingRE are not shown as a separate line item on this chart. In compiling this report, LeadingRE relies on third party sources. The information set forth in the chart above is sourced from the 2026 RealTrends 500, showcasing production for calendar year 2025, accessible via realtrends.com. Neither LeadingRE nor its member companies are responsible for the accuracy of third-party data presented herein. © 2026 Leading Real Estate Companies of the World.® All Rights Reserved. | C-Industry-Leading Sales. 04.26. Equal Housing Opportunity.
WE CAN ASSIST YOU
ANYWHERE IN THE WORLD
We are connected to the highest caliber of real estate professionals in 70 countries across six continents. When buying or selling property outside our local market, we carefully choose the right connection for you and initiate your introduction. Wherever in the world your real estate needs are, we want to make sure you will have the very best service and experience. Our global network — Leading Real Estate Companies of the World® — extends what we do here, anywhere you need it.
WORLD CLASS SERVICE. WORLD CLASS INTRODUCTIONS. INTRODUCTIONS MADE IN
65
COUNTRIES IN 2025
500
companies
4,800
o ces
461
CLIENT INTRODUCTIONS MADE WEEKLY WORLDWIDE
129,000
24,000
CLIENT INTRODUCTIONS MADE EACH YEAR
sales associates
70
countries
© 2026 Leading Real Estate Companies of the World.® All Rights Reserved. | C–WorldClassService. 04.26. Equal Housing Opportunity.
QUALITY. CONNECTIONS. INDEPENDENCE.® A s a member of Leading Re a l E state Co mp a ni e s o f the Wo r l d ® , we combine our aut henti c l o c al ma r ke t l e a d e r shi p w i th to p ranked resources and re l ati o nshi p s w i th o the r p re mi e r re al est ate firms across t he co untr y a nd a ro und the wo r l d . We are proud to be a part o f thi s g l o b al ne two r k fo cuse d o n qu a lit y, connect ions an d i nd e p e nd e nce.
QUALITY
CONNECTIONS
INDEPENDENCE
Delivering the highest quality service to home buyers and sellers is what defines our by-invitation network. Only the most respected market-leading firms are selected for LeadingRE’s global community of trusted real estate leaders.
LeadingRE members share more than just business opportunities— we share ideas, insights, tools, and support. Success comes more easily when you are aligned with other smart people who are focused on growing their businesses.
Our brand is deeply rooted in the markets we serve, and we continually reinvest in our community in countless ways. With LeadingRE, we are able to keep our local focus and distinctive personality, while enjoying world-class resources.
WE’RE LOCAL. WE’RE GLOBAL®. Real estate is local, but buyers can come from anywhere. That’s another reason our affiliation with Leading Real Estate Companies of the World® makes a difference at our company. Our network of 550 firms with 134,000 sales associates in over 70 countries worked together to assist clients across borders in over 80 countries last year.
NETWORKING, LEARNING & SHARING We are dedicated to helping our team members achieve the highest level of success, with strategies focused on building wealth and productivity. LeadingRE supports our learning initiatives with robust online and in-person programs.
Networking Events: From large national conferences to intimate regional forums to global symposiums, we have access to exclusive LeadingRE events that are stimulating, energizing and inspiring.
LeadingRE Institute: This award-winning online learning platform has hundreds of timely courses on-demand, with specialized tracks for everyone at our firm and a dashboard to track progress.
Webinars: Our team has access to frequent webinars, featuring strategic advisors and speakers who help us stay on top of industry trends, marketing and technology strategies, and more.
LEAD GENERATION Our team can assist clients worldwide, thanks to our industry-leading referral network. With 19,000 client introductions each year and an unmatched conversion rate of 60%, LeadingRE is a robust source of cross-market business. RELO Direct® is LeadingRE’s full-service relocation management company, which works with an impressive roster of corporate clients. We can partner with RELO Direct® to build new business and have the potential to benefit from corporate relocation leads.
Pantone P 34-8 U
Pantone P 34-8 C
BUSINESS AND MARKET INTELLIGENCE We stay informed of the latest national and global market trends and how they apply to our local market, drawing on the expertise of top industry coaches who serve as LeadingRE Deans, insights from LeadingRE Chief Economist Dr. Marci Rossell, and proprietary network research.
ACCESS TO BUSINESS SOLUTIONS With technology developing at a record pace, we stay ahead of the curve—with access to the latest tools for client and prospect engagement, lead generation, marketing automation, transaction management and more. Through LeadingRE, we are introduced to next-generation technology and benefit from specially-negotiated pricing and perks.
We invite you to learn more about our company, including the ways Leading Real Estate Companies of the World® enhances our value proposition with powerful connections and exclusive access to strategic, performance-driven programs.
YOUR MAYFAIR ADVANTAGE
As the only member firm in your market with direct connections to Mayfair International, you hold a unique advantage. No other local firm can offer sellers the credibility of a London endorsement, the reach of global press relationships, or the power of international marketing at their fingertips. It’s a distinction that sets you apart —and helps you win more business. Exposure in Our Window to the World
Global Media Reach
You can impress a seller by showcasing your properties in the Mayfair Office’s high-traffic window, located on a bustling luxury block in the heart of London’s Mayfair district. The office enjoys pedestrian traffic from the neighborhood’s high-end clientele, residents, and visitors from around the world.
London is the world’s hub for international property press. We’ve built strong relationships with editors, journalists, and major titles such as Country Life, The Telegraph and Financial Times. Our network gives your noteworthy listings direct access to influential media — a powerful advantage in winning and selling instructions.
The Power of the London Letter
Online Reach That Matters
A personal endorsement from your London Office carries weight with sellers. It’s one of the most effective sales tools available — and it costs you nothing.
Smarter International Advertising
Because of the volume we buy, we pass on advertising discounts of 50% or more in some of the world’s leading publications. This means your clients get world-class exposure at a fraction of the cost.
The Mayfair website (mayfairinternational.com) pushes your listings to leading property sites worldwide. It’s a tangible benefit to show sellers during a presentation — an extra layer of international marketing at your fingertips. Your listings are also syndicated to Country Life (www.countrylife.co.uk/international-property/sale) and the Financial Times (propertylistings.ft.com) — premium destinations for high-end international real estate marketing. We also like to promote your listings and your stories on our social media!
We’re here to help.
Think of Mayfair as part of your team. Whether it’s letters, press, advertising or advice, we’re here to help you grow your business. Call, email, or drop by the London office — and be sure to share to tell your clients about your London connection.
INFO@MAYFAIRINTERNATIONALREALTY.COM M A Y F A I R I N T E R N A T I O N A L R E A L T Y . C O M
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising D I G ITA L M A R K E TI N G
Digital announcements are created and sent to approximately 16,000 agents in the Charlotte area about new listings, Broker Tours, price reductions, etc. Additionally, listings are featured in monthly newsletters which are sent out each month to over 100 agents’ contact lists.
CA N O PY M L S
V I R T UA L TO U R S
Your home will be listed in the Canopy Multiple Listing Service (CMLS). This is the best source for selling your home since every licensed broker can access this information and the data will syndicate to public websites.
A professional photographer will take photos and create a virtual tour of your home. This tour will be added to MLS and the photos will be utilized in all marketing efforts.
M A R K E TI N G B R O C H U R E
Digital & print brochures are prepared specifically for your home, and will include photos, noteworthy features, a square footage diagram, MLS sheet, disclosures, and other information a buyer would need to make a buying decision for your home. The digital brochure is uploaded to your listing page on dickensmitchener.com as well as included in MLS and ShowingTime.
FO R SA LE S I G N S
I will place a Dickens Mitchener For Sale sign on your property. I can also place a QR code sign with a link to your home’s information in the yard.
For Sale
Coming Soon
704.342.1000
704.342.1000
Elizabeth Manchester
Elizabeth Manchester
000.123.4567
000.123.4567
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising P U B LI C O PE N H O U S E S
These may be held at any time on an “as needed” basis. Once an Open House is scheduled, it will be entered into MLS and will appear on the DM website, as well as all MLS feeds on other large search sites. DM features all Open Houses on social media accounts every Friday for the upcoming weekend.
C U S TO M P O S TCA R D S & M A I LE R S
Our marketing department will create custom marketing materials for your listing. Custom pieces are designed in house and will be mailed to specific lists that cater to our marketing plan and schedule.
R E A LTO R® E V E NT S
Broker events may be held to introduce your home to other local agents in the Charlotte area and around your home. Dickens Mitchener has a database comprised of thousands of Charlotte agents that we can invite to your home. Once scheduled, this event will go into our company calendar.
D I C K E N S M ITC H E N E R W E B S ITE
Dickensmitchener.com displays information to over 8,000 people each month. The website maintains a current database of over 14,000 listings and will feature your home on the “Our New Listings” page. Your home will have its own dedicated webpage featuring all the necessary information for potential buyers, including a digital brochure, virtual tour, and a button to schedule a showing.
D I C K E N S M I T C H E N E R R E A L E S TAT E
Marketing & Advertising
Social Media Advertising Our marketing team uses a cohesive strategy to promote Dickens Mitchener listings across multiple social media platforms. On DM pages, you’ll find home walkthroughs, market updates, real estate trends, and more, all designed to attract an audience actively looking to buy a home. Our team uses photos and videos to promote your home across our social channels, reaching 100k+ monthly views on Instagram, 80k+ on Facebook, and 60k+ on TikTok. In addition to organic content, we utilize AI-powered social media ads called MediaBoosterAI to enhance the visibility of and traffic to your listing. MediaBoosterAI ads provide, on average, a 13x increase in click-through rate compared to typical generic ad platforms, ensuring maximum digital exposure for your home.
@dickensmitchener
@dickensmitchener
@dickensmitchener
@DMAhomes
@DickensMitchener
@DickensMitchener
T E C H N O LO GY
Technology Programs & Office Systems Dickens Mitchener prides itself on utilizing the latest technologies. Our company is proud to use the provided systems and processes.
T E C H N O LO GY
Dashboard Responsibilities
All the tech tools you need to run your business an be found in one place - The Reliance Dickens Mitchener Dashboard! Reliance CRM dashboard and agent websites are a convenient, mobile-friendly, single sign-on (SSO) broker dashboard. Reliance centralizes your applications and streamlines internal communication in your own branded environment for an improved end-user experience.
New Agent Training Onboarding & Orientation
• General Office
• Marketing
• Technology
• Relocation
• New Agent Handbook
• Call Time
• Dickens Mitchener Way
• Tour
• Culture & Expectations
• Open Houses
Training
1. Working with Real Estate Agents 2. Working with Buyers - Best Practices - Dickens Mitchener Materials - Buyer Agency Agreement - Required Forms - Technology & Electronic Signatures - Templates - Mortgage 101 with Lender - Offer to Purchase & Contract - Offer to Purchase & Contract Addenda - Presenting Offers & Negotiations - Multiple Offers 3. Contract to Close - Managing Due Diligence Period - Inspections & Common Issues - Drafting Repair Requests & Amendment to Contracts - Checklists - Closing with Lender - Vendors
4. CMAs - Where to start - MLS Tips & Tricks, Stats Technology - Values & Adjustments - Toolkit CMA & Materials 5. Listings - Listing Appointments - Step 1 & 2 - Best Practices - Marketing Options & Timeline - Photos & Measuring; other Vendors - Listing Agreement - Disclosures - Canopy Forms / Input & Showingtime 5. Rentals - Working with Tenants - Working with Landlords - Required Forms - Application & Background / Credit Options - Billing & Payment
DICKENS MITCHENER
Annual Recognition
Each year Dickens Mitchener celebrates our agents at a Recognition Breakfast hosted at Charlotte Country Club. The awards ceremony allows us to honor the agents who have excelled in the previous year, both in sales and in contribution to the Dickens Mitchener team. These awards include Top Producer, Top Team, Rookie of the Year, Spirit Award, as well as the top performing agents based on annual sales volume.
AWA R D LE V E L S
P I N N AC L E C I R C L E
$50+ Million DIAMOND CIRCLE
$30-$50 Million P L AT I N U M C I R C L E
$20-$30 Million CHAIRMAN'S CIRCLE
$15-$20 Million PRESIDENT'S CIRCLE
$10-$15 Million EXECUTIVE'S CIRCLE
$5-$10 Million AMBASSADOR'S CIRCLE
$3-$5 Million
DICKENS MITCHENER
Annual Agent Retreat Each year, Dickens Mitchener celebrates our agents at a Recognition Breakfast. Dickens Mitchener rewards the top performing agents from the previous year with annual Retreat each fall. The retreat is a time for agents with the highest performance in sales to relax and build relationships within our company. The goal of the Retreat is to motivate and rejuvenate our team. It presents an opportunity for the team to share their knowledge and experiences with one another.
Own A Home? O P E N U P P O S S I B I L I T I E S FO R OT H E R S
T H E R E ’ S ST R E N GT H I N N U M B E R S . Never has that been truer than when coming together in the real estate community to combat homelessness. T H E H O M EOW N E R S I M PACT F U N D, a designated 501(c)3 nonprofit, invites participants who are in the home closing process to make a small donation that adds up to a substantial gift to local organizations working to lift men, women and children out of homelessness. Because when you harness the power of community, you can weather any storm.
HOW IT WORKS If you’re fortunate enough to have a roof over your head, please consider supporting the Homeowners Impact Fund to help others in need. Funds raised are distributed directly to reputable nonprofit organizations that support individuals and families in finding a path out of homelessness.
Every day, you experience the joy of a place to call home. Every day, more than 3,000 people in the Charlotte area experience homelessness. Every day, more than 580,000 people across the US experience homelessness. Together, we can make a difference. M A K E A N I M PACT Become a supporter by following this link: homeowersimpactfund.org/donate For more information, email info@homeowersimpactfund.org
www.homeownersimpactfund.org We are #InWith10 #AHomeForAll
WE GIVE BACK TO COMMUNITY HEROES WITH SUPERIOR SERVICE AND REAL ESTATE REWARDS LeadingRE Heroes is an exclusive real estate reward program for local community heroes that are buying or selling a home.
For example, as an eligible public service professional selling a home for $300,000, you would receive approximately $1,500 cashback at closing. MONEY BACK IN YOUR POCKET!
LeadingRE HEROES is powered by Leading Real Estate Companies of the World®, a global network of over 500 premier real estate firms, giving you access to exceptional service from top quality associates living and working in your market, providing you with a seamless real estate transaction and exclusive benefits.
REGISTER ONLINE TODAY! Visit LeadingREHeroes.com/(member cobrand site)
* Rebates are not allowed in all states. In some states, a gift card or commission credit at closing may be provided in lieu of the Cash-Back bonus. You must register with U.S. Military on the Move® before contacting a real estate agent and be represented by the assigned real estate firm at closing to qualify. All real estate transactions are negotiable. Other terms and conditions may apply.
Proudly Serving T H E S E O R G A N I Z AT I O N S
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