d.HOLIDAY - The Diaverum holiday dialysis programme

d.HOLIDAY

AT HOME ABROAD DIAVERUM HOLIDAY DIALYSIS – A REVITALISING EXPERIENCE

Dear patients and relatives, How do you measure ‘quality of life’? Of course, as a renal patient, you and also your family might have different views on that, as you wish to live a life as close to normality as possible…

Enjoying vacation together is one of the most common thing. However, not so for patients depending on treatment routines and regular dialysis hours. But does it necessarily have to be like this?

At Diaverum, we are dedicated to supporting renal care patients and their relatives to live as close to a full and normal life as possible. Holiday Dialysis has become an important part of our idea, opening up horizons and empowering patients to enjoy life.

Enjoy a nice and revitalising experience – and feel at home abroad!

This brochure explains you how the concept of ‘Taking a Holiday the Diaverum Way’ works, which steps you need to consider, how Diaverum as one of the world’s leading renal care providers will guarantee highest medical and quality standards in more than 20 countries around the world and how Diaverum staff will assist you with your vacation planning and execution.

Take the first step to a revitalising Holiday Dialysis experience – Diaverum will be at your side.

0In any part of the Diaverum world. Feel revitalised – and measure your own ‘quality of life’.

Kind regards

Your Diaverum Holiday Dialysis Team P.S. for any questions about taking a holiday, please contact us: holiday@diaverum.com

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Please contact your Coordinator to lea

Improving quality of life – breaking routines Requiring dialysis three times a week demands a complete change of daily life.

We are constantly investigating alternatives to improve the quality of life for our patients and relatives. In addition to saving day time by coordinating treatments in the most efficient ways, taking a vacation is an important element of enjoying life.

Diaverum offers holiday dialysis in beautiful locations worldwide.

We firmly believe that this should also be an option for those who feel restricted by their medical treatment. We want to make it as easy and safe as possible for anybody that is in need of dialysis treatments to benefit from a relaxing vacation – and become more empowered.

For more information visit our website: www.diaverum.com

THE BEST OF TWO WORLDS Being one of the world’s largest and Europe’s biggest independent integrated renal care provider, our network comprises close to 300 centres in 20 countries. Diaverum Holiday Dialysis offers you the chance to break your routines while still being part of the Diaverum network and its first class medical quality.

We do offer the opportubity to take a holiday in one of the places where we have a Diaverum centre. Take your regular treatments at our centre – and enjoy the rest of the time as revitalising holiday experience.

Make your choice – and feel at home abroad.

Russia Kazachstan Lithuania Sweden Poland

United Kingdom Germany Hungary Romania France Portugal Spain Italy Turkey Saudi Arabia

Brazil Uruguay Chile Argentinia

Australia

Diaverum Holiday Dialysis – Only a few steps to take a revitalising holiday You are afraid that planning a holiday is such a hassle that you rarely take it on? At Diaverum our aim is to help you enjoy a revitalising holiday. It is only a few steps to take. Travel made easy!

 PLAN EARLY

 INSURANCE

 PAPERWORK

Talk to your Unit before you make any arrangement because, you will need their confirmation that you are fit to travel as well as their advice regarding holiday insurance, vaccinations etc.

They will also contact your preferred receiving/holiday centre directly and help in planning your treatment with the receiving/holiday centre. Early planning is more likely to enable you to reserve dialysis near to your destination and at your preferred timing.

Ensure you contact your insurance company to find out the expenses covered by your insurance. Insurance companies can and do change their terms and conditions without notice.

Also confirm from your Diaverum holiday coordinator that your holiday centre will accept your EHIC card for payment of your treatment sessions. Make sure you receive this confirmation before you depart on your trip

Send all relevant forms/information to the holiday centre. Confirm what you need to take along with you. Complete and pack all forms/paperwork, blood results, prescription/medication card needed for your treatment while on holiday. Cancel your transport and dialysis slots in your local centre and leave a contact number with your Centre Manager along with the contact details of the centre you are visiting abroad.

 CHOOSE YOUR DESTINATION & ACCOMMODATION

 RECEIVING CENTRE

It makes sense to ensure you are within reasonable reach of medical support in case of emergencies. Select your preferred holiday location from Diaverum’s over 300 centres spread across Argentina, Australia, Chile, France, Germany, Hungary, Italy, Lithuania, Poland, Portugal, Romania, Russia, Saudi Arabia, Spain, Sweden, Turkey, United Kingdom and Uruguay. Whichever destination you decide, ensure your accommodation is suitable for your specific physical and dietary requirements.

Your Diaverum holiday coordinator will send you a datasheet and contact details of your preferred location before you travel.

Alternatively, you can visit www.diaverum.com

When you have decided on your location/centre, book as well in advance as you can – this will give you as much choice over shift times. Dialysis centres have to cater for their own users, so holiday patients often have to fit around them this is especially important for popular holiday dialysis locations such as UK, Spain, France and Italy. For non-NHS patients to Diaverum UK centres, payment for all treatment sessions must be received into the UK account at least a week before your arrival. The UK centres do not accept the EHIC cards as we are an independent service provider and thus are excluded from the scheme.

 TRAVEL MADE EASY Dialysis patients can benefit from the free dialysis booking service and complete holiday packages that Diaverum offers in partnership with specialised travel agencies such as Freedom Holiday Dialysis. This scheme enables patients to find available locations for dialysis in the UK. It is a free service which takes care of all administrative arrangement at non-Diaverum locations. Feel free to request any further information or clarification from your Diaverum holiday coordinator.

 MEALS & MEDICATION Watch what you eat while on holiday. Advise airlines, accommodation and restaurants of special dietary requirements, you don‘t want your holiday to be cut short by illness. Take a letter from your doctor stating that the drugs you are carrying are prescription drugs. You may need to declare to Customs any drugs you were given or prescribed whilst abroad.

Keep all contact details including emergency numbers with you at all times.

initiative: #CKDkids: Learn more about our charity ce A summer camp for children is taking pla in Poland in July 2016. Stay tuned!

At home abroad – The Diaverum approach, step by step:

Travel experience – from our patients point of view!

There is only a few steps to take to either enjoy a holiday or feel well taken care of on a business trip. Your local go-to-person in the Diaverum center will be happy to explain the process to you!

TRAVEL LOVER COMBINES DIALYSIS TREATMENT AND DISCOVERING THE WORLD

02

INFORMATION SENT TO COUNTRY COODINATOR Clinic contacts Country Holiday Coordinator

01

PATIENT REQUEST Patient demonstrates interest in taking a holiday

Country Holiday Coordinator looks for clinic near desired location

Health professionals close to patient gets informed

03

CHECK CLINIC AVAILABILITY Pre-booking at available clinic Sending needed documentation

ENJOY YOUR HOLIDAY 04

DIAVERUM BOOKING FORM Send to the Country Holiday Coordinator

05

PAYMENT Patient serology results send to holiday clinic

Daniel Gallego, a 43 year old Spaniard, enjoys travelling. “I‘ve always loved to travel and I don‘t know why being on dialysis should stop me from doing so”, he explains.

It certainly doesn‘t seem to stop Daniel. On dialysis since 1995, he has travelled as a “patient” to more than 15 countries outside of Europe. What he needs in his conquest of the world are good partners.

Daniel lives in Ibiza, one of the Balearic Islands in Spain and when traveling to different locations in Spain or to other countries, he often relies on the medical quality, the warm and friendly atmosphere and the “human touch”, that he finds in the more than 300 Diaverum clinics worldwide. He also appreciates the newly launched patient education programme and the stylish design at Diaverum.

In his role as an ambassador at ALCER, the Spanish patient association, he is encouraging dialysis patients to be active and to enhance their quality of life by traveling. “We depend on a machine to survive, but you can find this machine anywhere in the world, you just need to choose the right holiday dialysis clinic, where you feel at home”. Daniel even managed to go on a backpacking trip through India for one month with this attitude.

ALCER and Diaverum cooperate closely as part of Diaverum‘s d.HOLIDAY programme, a network of in-centre coordinators and external partners such as patient associations and travel agencies that enable patients to go on vacation. “ For me, traveling means to broaden my mind and to widen the horizon.

My first big trip outside of Europe went to Thailand and it gave me another perspective of my whole life”

Let´s get started!

“BACK HOME I THOUGHT ‘THAT WAS GREAT! I WILL GO AGAIN!’ YOU LOOK FRESH AND RELAXED FROM YOUR SUMMER VACATION IN SWITZERLAND. ARE YOU TRAVELING REGULARLY? I travel two or three times a year to go on vacation and to visit friends and relatives. So far I have been to Italy, Austria, Switzerland, Barcelona, Lisbon and the Lake District.

Please talk to your local d.HOLIDAY Coordinator to learn more about Diaverum Holiday Dialysis: Marie Muster 0245.45 61 23 marie.muster@diaverum.de

SO YOU ARE REALLY USED TO GOING ON HOLIDAY DIALYSIS. CAN YOU EXPLAIN HOW YOU PLAN YOUR VACATION? First of all I decide about the country or destination I want to go to. Then you talk to your clinic staff to check if there is a dialysis clinic nearby. What I like is that Diaverum does not just arrange dialysis for its own clinics. In some destinations you have clinics, in some not, but I was always helped to get dialysis treatment at the destination I wanted. Next step is to book a hotel and flights if necessary. I would recommend to start four or five months ahead, last-minute bookings are more difficult and you will also feel more comfortable. A month before your vacation starts you do all the blood tests and send the results and forms to the holiday dialysis clinic. Diaverum does that normally for you. After that it is time to get excited and to make sure you get on the aircraft or train in time. (smiles) WHAT ARE YOUR TIPS FOR PEOPLE GOING ON HOLIDAY DIALYSIS THE FIRST TIME? The main issue might be that people are afraid that it will all go terribly wrong. You feel nervous about many things: Will the nurses speak English? How will the treatment be? The first times I went on holiday as a patient I felt very nervous. I was also put off by all this paper work, the blood tests and all the forms but the holiday dialysis system here makes these things a lot easier and that takes away many barriers. Back home I thought ´That was great! I will go again!´ So, you just need to plan ahead and be a little bit brave. It will all go well and you will feel so much better about yourself and that will improve also your general health condition.

Roger Stamp (55) likes to discover the world. Even being a dialysis patient does not stop him from doing so. During the last seven years he has been on dialysis he has travelled all over Europe.

d.HOLIDA Y

Or reach us via email centrally: holiday@diaverum.com

OUR NETWORK OF TRAVEL AGENCIES:

www.widehealthcareservices.com FONTE INSTITUCIONAL: ERAS

320 c

323 c

www.santereizen.nl

Dr. Berger

www.virtusvita.com

www.feriendialyse.com

www.santereizen.nl

www.idotourisme.com

www.holidaydialysis.co.uk

About Diaverum Diaverum is a global integrated renal care provider with a clear patient focus.

As one of the world’s leading renal care providers we stand for excellent medical quality, renal care services and a patient-centred research.

Being product-independent also gives us the flexibility to offer individual treatments for the individual needs of our patients and by coordinating our patients’ healthcare needs, we are improving their quality of life.

At the same time we are creating value in the healthcare system by optimising the use of healthcare budgets – for the benefit of the patient and the society.

Our experience in renal care dates back more than 20 years, when the first dialysis centre was established, under the former name Gambro Healthcare, defining our Swedish roots.

Today almost 8,000 employees care for more than 26,000 patients in 20 countries in Europe, Latin America, Middle East and Australia.

The corporate office is located in Munich, Germany.

www.diaverum.com