Security awareness and manegement preparedness training courses by Diane Shawe

Deterrence through Preparedness Security Awareness and Management Training Course “The only thing worse than training people and having them leave, is not training them and having them come into harms way.�

Diane Shawe M.Ed www.avptglobal.com AVPT SHORT COURSES LTD Broadgate Tower, 11th Floor, 20 Primrose Street, London EC2A 2EW 0203 551 2621

Security Awareness & Management Training | Level 1 Foundation.

My name is Diane Shawe and I am the founder and CEO of AVPT Short Courses. I am frightened by what has been happening recently and would like to help as many companies and businesses strengthen their security awareness.

In the next page I will tell you a little more about my company, but my main purpose is to see how I could contribute by bringing to your attention three courses that I have that could help your organisation keep its personnel, customers and assets as safe as possible.

I want to do something, and I hope you will help me to be of use in a time when we, the general public can only defend with preparedness.

Diane

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

No matter how large or small your company is, you need to have a plan to ensure the security of your personnel, customers, organisation and assets. Such a plan is called A Security Awareness Scheme.

Whether yours is five or 200 pages long, whether you have 4 or 5000+ staff the process of creating a security program will make you and your team think holistically about your business or organisation’s security. A security awareness scheme provides the framework for keeping your company at a desired security level by assessing the risks you face, deciding how you will mitigate them, and planning for how you keep the program and your security practices up to date.

With no time to waste, now is the time to make that investment by training as many of your employees to become not just aware but knowledgeable about security practices.

Business disruption can be a very expensive experience and sometime hard to come back from.

AVPT have three levels of Security Program courses which can be delivered in days coming complete with Instructors manual, Students manual, Pre assignments and an accredited certificate to demonstrate that your Security Awareness proficiencies have been met.

We can deliver this course online, in-house, or at any UK or European locations.

Our manuals are ready to go and in less than a month you could optimise your company security awareness program and help to keep us all safer.

Who is AVPT and why is Point of Need Training the best solution for your company AVPT is the only UK Globally Accredited online, workshop and home study based provider of over 390 Soft Skills courses which are ready to go, customisable and can be corporately branded. We are proud to introduce our cutting edge, proprietary online Learning Management system along with some ideas that may take the headache out of setting up your own Point of Need security awareness training.

It takes an awful lot of time and effort to create a training course; designing, researching, writing, and appropriately presenting it. Especially difficult though, even more so is the time taken to create an on-line learning system to work fluently and securely with various technologies. We know this because we have done it.

What most people, employers, entrepreneurs and even some educational institutions do not have in today’s current environment is time and the necessary resources and infrastructure they need to support and achieve their overall learning objectives and continued Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation. competences.

Both our online and workshop based courses are a cost effective way to deliver and up-skill a wide cross section of our society. Designed to be student (user) centric and time sensitive.

We believe that online courses can save time, are easily scalable, reduced acquisition costs per person, measurable, provide a flexible virtual support system, less paper/ink (environmentally green!) and are generally less stressful owing to their user led flexibility!

Lifestyle Stress Free Training At our Academy we have taken out all the stress of ongoing training by offering over 390 globally accredited courses in a way that fits in with todays working lifestyles. Your staff can choose a study style that suits them. They can either work through a home study manual or online with an allocated personal tutor or in the classroom for an intensive one, two or three day course.

For the past 10 years we have been consistently training time poor individuals, organisations and governments all over the world by supplying high quality soft skills courses that are all globally accredited.

You can be confident that our fully trained and qualified tutors, who are as dedicated to your organisations Continued Competence development as you are about landing and keeping those important contracts along with your staff who are passionate about ongoing training, excellence and aspiring to internal promotions.

Installing a LMS Point of need Training solution for your staff, they don’t have to wait until they get home to pick up a text book and start learning, all they need is a tablet or a smart phone and an eager mind and they can log in and do a module at any time. With AVPT studying means fitting your professional development around your work life and personal responsibilities has never been easier or more rewarding.

However, if you prefer to train in a workshop environment, we won’t waste your time with long winded drawn out sessions. Compact, concise and learning by doing ensure full participation and understanding with a manual to take home afterwards.

© 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

What is Continued Competence and when does it start?

One of the marks of the profession is to be well informed and highly knowledgeable about the issues affecting clients, as well as up-to-date on new working methods and skills. Sharpening up the following areas are highly sought after and imperative to any company staying ahead of the curve. i. ii. iii. iv. v. vi. vii. viii. ix. x.

Analytical ability Attention to detail Logical reasoning Persuasiveness Sound judgment Writing reporting ability Ethics and professionalism Technical knowledge Managing yourself and your work Working with other people

PREPARATION Success depends upon previous preparation, and without such preparation there is Sure to be failure Confucius

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Security Awareness & Management Training | Level 1 Foundation.

1.1

What is security?

The protection of personnel, customer and assets from violence and theft.

1.2

Why is security important?

Lapses in security places personnel, customers, assets, staff and property at risk. Any responsible employer will wish to take all reasonable steps to protect the lives of their staff, customers and to protect its assets.

With the increasing serious and unanticipated security incidents recently this has also placed the provision of assistance at risk, with the danger that personnel, customers and assets, when assistance is needed in an emergency an overstretched team may be curtailed. If personnel, customers and staff are aware of how to become more secure, they are able to do a more effective job in both awareness, prevention and bringing assistance to those who need it.

1.3

Approaches to security

Acceptance

Traditionally, personnel, customers and organisation’s have relied upon their security from the police and official security firms. This is still the favoured approach where possible. It has now become apparent that if the local population can become more aware of how to pre-protect their personnel, customers and organisation’s internally they could be of more assistance in alerting the official organisation of any suspicious behaviour. This approach is often known as the “acceptance approach”, since it depends on acceptance by the company in terms of some levels of responsibility.

The acceptance approach is usually not enough on its own. Every society contains some people who resort to crime, and personnel, customers, assets, staff and property may be targeted by criminals.

© 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

1.4

Protection

Common protection measures which include gates, guards, locks, alarms and safes are not enough to be relied on anymore. Other protection measures are decided on according to the threat in each specific context and we are now in a new paradigm when information on the wider context will assist the working general public to become more vigilant.

There may be some threats to personnel, customers and assets, organisations which do not arise from the local community at all.

These may include attacks from terrorist groups, whose decision-makers may be distant or even in a different country, orchestrating violence against personnel, customers and assets, and other organisations for political reasons. If so, protection measures will need to take these threats into account and a higher degree of protection is necessary if the work is to continue. In this case, managers will usually consider whether the work should stop, either temporarily or permanently.

1.5

Deterrence vs Awareness

Deterrence is a further security approach used by some organisations, notably the police and the military. They deter attack by threatening retaliation against anyone who attacks them. This is not an option available to personnel, customers, localised assets and organisations, whose principles forbid them to attack anyone, or to threaten attack.

The sole possible exception is when personnel, customers and organisation’s can become aware through training to heighten their levels of awareness.

1.6

Risk = Threat x Vulnerability

You may be able to do nothing about the level of threat around you, but you can probably do a great deal to reduce your level of vulnerability in two main ways: Getting into an accident for instance:  

Reducing the chances of an incident happening (e.g. by driving slowly, improving locks, or introducing a neighbourhood watch system) Reducing the impact of an incident (e.g. by wearing seatbelts, or limiting the amount of cash held in the safe)

© 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

By reducing your vulnerability, you reduce the risk that the threat will become reality and have a serious impact on you. A major part of good security management is reducing vulnerability in every way possible.

1.7

Thinking long-term

The impact of decisions made by manager about security for personnel, customers and assets ensure that staff and property are safe, while upholding the organisation’s principles, nurturing good relationships and bringing closer the day when everyone can feel a little safer in their business.

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Personnel, customers, assets and space: The access and freedom for personnel, customers, to assess and meet personnel, customer’s needs.

Security: The protection of personnel, customers and assets from violence and theft.

Security policy: A short document approved by the top management and board of trustees of a personnel, customers and assets, organisation, setting out the organisations overall approach and principles in relation to security management.

Security manual: A handbook giving generic security procedures to be applied by all staff, but not including location-specific procedures. (The handbook may be a relatively long document.)

Security plan: A short document giving location-specific security information and procedures that do not feature in the security manual. A separate security plan is produced for a single or multiple location.

Security incident: An event which threatens personnel, customers, assets or staff with violence or theft, or results in actual violence or theft against them.

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

This one-day workshop will train participants in: -

Introduction to Private Security Duties and Responsibilities Conduct and Professionalism Access Control and Alarms Safety Issues for Security Awareness/Security Managers

Foundation course is suitable for training Line Managers, Supervisors or Administrators, Retail Counter staff, Field Staff, Voluntary Staff.

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Introduction to Private Security Private security is provided to clients for a fee, and except in special circumstances, has its jurisdiction limited to the property owned by the client. Rather than service provided in the interests of the public, security is provided to protect the interests of the client. Details of these aspects will be covered and discussed.

Duties and Responsibilities Security Awareness/Security Managers protect people, property and information.

This session is designed to provide an overview of the principal duties and responsibilities involved in these security requirements.

Conduct and Professionalism A Security Awareness/Security Manager is expected to project an image of professionalism at all times. During the course of his/her duties, a Security Awareness/Security Manager will often be visible to, and interact with, a variety of persons, including customers, visitors, employees, tenants, and the general public. This session will review the general personal qualities and human relations skills required of a Security Awareness/Security Manager in performing his/her duties.

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Access Control and Alarms Security Awareness/Security Managers control movement of personnel and materials in, out of, or within a facility that are essential to normal operations, and prevent unauthorised access and egress. Security Awareness/Security Managers must understand access controls and measures involving the interaction of human resources in conjunction with other supporting security elements such as electronic systems and physical barriers. This session will also provide the candidates with a basic understanding of the principle of protective and fire alarm systems which they are likely to encounter, with some information on the manner by which these systems will function.

Course Contents 1. Introduction to Private Security 2. The Duties and Responsibilities of a Security Awareness/Security Manager a. Public and Private Security b. The Role of a Security Awareness/Security Manager c. The Security of People d. The Security of Property e. The Security of Information f. Assignments and Duties 3. Conduct of Security: Professionalism and Public Relations a. Professional and Personal Presentation b. Integrity and Discipline c. Customer Service d. Communications for Security Awareness/Security Managers e. Crowd Control 4. Access Control and Alarm Systems a. Access Control Systems b. Technology Used to Control Access and Egress c. Materials Access d. Alarm Systems e. General Operating Procedures 5. Safety Issues for Security Awareness/Security Managers a. WHMIS b. WHMIS Hazard Classifications c. Clandestine Drug Labs d. Gang Activity

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

This two-day workshop will train participants in: - Introduction to public and private security issues for managers - Implementing high standard for duties and responsibilities - High level conduct and professionalism - Legal knowledge for security staff: principles and practice - Control and management on site - The importance and application of evidence - Health and safety planning and implementation Intermediate course is suitable for Internal Security Guards, Body Guards, Managers, Supervisors or Building Fire Wardens.

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Introduction to public and private security issues for managers Moving towards a deeper understanding the differences between public and private Security. Private security is provided to clients for a fee, and except in special circumstances, has its jurisdiction limited to the property owned by the client. Rather than service provided in the interests of the public, security is provided to protect the interests of the client Implementing high standards for duties and responsibilities of security guards Explaining all aspects of the principal duties and responsibilities involved in these security requirements to employees, staff and the public. Making sure these are upheld.

High level Conduct and Professionalism A team leader in security is expected to project an image of professionalism at all times.

This session will explore all aspects of how this image is portrayed to the public and other stakeholders. Looking at models for delivery and writing a code of conduct for security personnel.

Legal knowledge for Security Staff: principles and practice The Law as it applies to security guards will be discussed and a good working of knowledge of rights and Legal tort will be examined. Legal issues of health and safety, as well as Duty of Care will be examined and problems on various aspects as they affect private security will be resolved.

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Control and management on site Security Guards must be able understand the key points of access to a site and how to control these points. This session will cover the correct manner of looking at plans, real life situations and organising a safe passage of key transport entry and exit. Health and safety aspects of these duties and how to look at the contents of vehicles and their security implication.

The importance and application of evidence Using the rules of evidence to maintain integrity at a crime scene. How to write accurate and timely reports. How to present evidence and deal with complex aspects of recording events.

Use of specific techniques to routinely avoid problems in evidence management.

Health and safety planning and implementation Using knowledge of Health & Safety to avoid issues on site. Using role plays to develop awareness of what might occur operationally and minimising the impact of any events.

Course Contents 1. Introduction to Public and Private Security Issues for Managers 2. Implementing High Standards for Duties and Responsibilities of Security Guards 3. Conduct of Security: Professionalism and Public Relations a. Professional and Personal Presentation b. Integrity and Discipline c. Customer Service d. Communications for Security Guards e. Crowd Control 4. The Security Guard and the Legal System a. An Introduction to Criminal Law b. The Common Law and the Charter of Rights and Freedoms c. Powers of Arrest d. Use of Force e. Common Offences f. Common Defenses 5. Note Taking, Reports and Evidence a. Observation Skills of the Professional Security Guard b. Powers of Observation c. How to Improve Your Senses d. Taking Notes e. Introduction to Reports f. Evidence g. Protecting a Crime Scene 6. Safety Issues for Security Guards a. WHMIS b. WHMIS Hazard Classifications c. Clandestine Drug Labs d. Gang Activity

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

This one-day workshop will train participants in: - Introduction to public and private security - Writing and explaining duties and responsibilities - Information gathering and sharing - Traffic control and management - The importance and application of evidence - Being in charge and Implementing responses to immediate crisis - Labour disputes - General patrol tactics and techniques - Advanced level health and safety planning and implementation Advance course is only suitable for candidates who have completed Level 1 and 2, or has been in security management for over 3 years managing multiple sites.

Introduction and Course Overview Goals: The Advanced Security Awareness and Management Training Program is intended to support and complement the current security guard training and counter terrorism efforts in the UK. Through this program, security guards will gain an increased level of training and knowledge pertaining to security concerns and terrorism related issues in support of their role as security specialists and the responsibilities inherent within the purview of their profession.

Cognitive Goal: To provide participants with the basic knowledge and capability to detect and discern potential criminal and terrorist related activities through a cohesive industrywide effort, promoting a robust environment of prevention and deterrence.

Affective Goal: To provide participants with an appreciation for the complexity and enormity of criminal and terrorism-related activities, as well as an awareness of on-going counter terrorism efforts on local, a state and national level.

Introduction to Public and Private Security Moving towards a deeper understanding the differences between Public and Private Security. Private security is provided to clients for a fee, and except in special circumstances, has its jurisdiction limited to the property owned by the client. Rather than service provided in the interests of the public, security is provided to protect the interests of the client.

Advanced details of these aspects will be covered and discussed.

Duties and Responsibilities Explaining all aspects of the principal duties and responsibilities involved in these security requirements to employees, staff and the public. Making sure these are upheld. Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Advanced Traffic Control and Management Security Guards must be able to direct traffic. This session will cover the correct manner by which to direct vehicular and pedestrian traffic and the proper use of hand signals. Advanced health and safety aspects of these duties and how to look at the contents of vehicles and their security implication.

Being in charge and Implementing responses to immediate crisis This session will look at the responsibilities for security team leaders when a situation arises.

Dealing with situation management, design and understanding of plans and training individuals to act in the appropriate manner.

Information gathering and sharing This session will illustrate the critical need for sharing information and intelligence. It will detail steps taken to enhance information sharing projects and initiatives with emphasis on a prevention and deterrence approach.

The instructor will discuss the role of security guards in that endeavor. Information sharing initiatives will be identified and communication avenues will be addressed to ensure communication paths are multi-directional. Additional discussion will focus on current information and intelligence collection efforts within this state as well as nationally. While providing an overview, it will distinguish the difference between information and intelligence and how the security guard industry can support these efforts and identify various collection methods, programs and initiatives Labour Disputes A great deal of the work of many security guards is carried out in or about the workplace of the client’s employees. In performing these duties, therefore, it is vital that a security guard be aware of the essential features of the employer-employee relationship and their implications for the security guard’s work. In this session, the general principles of labour-management relations that are relevant to a security guard’s work, and the role and responsibilities of a security guard during industrial disputes are reviewed.

Advanced level health and safety planning and implementation Using knowledge of the Law and application of Health & Safety issues there will be an opportunity to develop effective strategic planning for onsite delivery. Using role plays to develop awareness of what might occur operationally and minimising the impact of any events.

Course Contents © 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

1. Introduction to Public and Private Security 2. Writing and Explaining Duties and Responsibilities 3. Traffic Control a. Legal Authority to Control Traffic b. Principles of Traffic Control c. Correct Hand Signals d. Practice Scenarios 4. Note Taking, Reports and Evidence a. Observation Skills of the Professional Security Guard b. Powers of Observation c. How to Improve Your Senses d. Taking Notes e. Gathering and Sharing Information f. Introduction to Reports g. Evidence h. Protecting a Crime Scene 5. Response to Immediate Crisis a. Fire Safety b. Fire Classification Symbols c. Fire Extinguishers d. Methods of Alarm Activation e. Bomb Threats f. Bomb Threats by Telephone g. Written Bomb Threats h. Evacuation 6. General Patrol Tactics and Techniques a. Patrolling b. What to Watch While on Patrol c. Liability for Breach of Duty 7. Labour Disputes a. What is a Labour Dispute? b. Duties of a Security Guard During a Strike or business disruption 8. Safety Issues and Security Guards a. WHMIS b. WHMIS Hazard Classifications c. Clandestine Drug Labs d. Gang Activity

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Fees – Enroll

(no credit card details or payment required at time of enrolment)

D e s c r i p t io n

W o r k s ho p

O n l i ne

Level 1

£250 + vat

1 Day

£200 + vat per

Foundation

per

Book

person 2 weeks

person

3 pay

access own

for 2

personal tu tor

Level 2

£470 + vat

2 days

£390 + vat per

I n t e r m e d i a te

per

Book

person 3 weeks

person

3 pay

access own

for 2

personal tu tor

1 day

N/A

L e v e l 3 A d v a nc e

£1,200 + va t per person

© 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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Security Awareness & Management Training | Level 1 Foundation.

Anyone can hold the helm, when the sea is calm Publclius Syrus

Š 2015 AVPT Short Courses Diane Shawe 0203 551 2621

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