Point of need training for firms developing Continued Core Competence by Diane Shawe

Point Of Need Training

Contents Who is AVPT and why is Point of Need Training the best solution for your company ................................................................................................................................... 4 Lifestyle Stress Free Training ....................................................................................................................................................................................................................... 4 What is Continued Competence and when does it start? ............................................................................................................................................................................ 5 What will this mean for current CPD training Providers & Consultants? ...................................................................................................................................................... 6 How will CC be evaluated and how can organisations learn? ....................................................................................................................................................................... 7 What does this mean for an AVPT/AVANTAGE PARTNERSHIP ...................................................................................................................................................................... 8 So what do Organisations want and how do they want it? .......................................................................................................................................................................... 9 So what’s changed? .................................................................................................................................................................................................................................... 9 So why does Point of Need Training look attractive? ..................................................................................................................................................................................10 How Can We Get started ............................................................................................................................................................................................................................10 Notes .............................................................................................................................................................................................................. Error! Bookmark not defined.

A.

Ethics, professionalism and judgement................................................................................................................................................................................................... 11 1. Act honestly and with integrity, in accordance with legal and regulatory requirements and the SRA Handbook and Code of Conduct, including: ............................... 11 A2. Maintain the level of competence and legal knowledge needed to practise effectively, taking into account changes in their role and/or practice context and developments in the CC, including:......................................................................................................................................................................................................... 12 A3. Work within the limits of their competence and the supervision which they need, including: ........................................................................................................... 15 A4. Draw on a sufficient detailed knowledge and understanding of their field(s) of work and role in order to practise effectively, including: ......................................... 16 A5. Apply understanding, critical thinking and analysis to solve problems, including .............................................................................................................................. 17

B. Technical legal practice .............................................................................................................................................................................................................................. 18 B1. Obtain relevant facts ........................................................................................................................................................................................................................ 18 B2. Undertake legal research, including .................................................................................................................................................................................................. 18 Core Competence Statement

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B3. Develop and advise on relevant options, strategies and solutions, including: .............................................................................................18 B4. Draft documents which are legally effective and accurately reflect the client's instructions ....................................................................... 18 B5. Undertake effective spoken and written advocacy including:............................................................................................................................................................ 18 B6. Negotiate solutions to client’s issues, including: ............................................................................................................................................................................... 18 B7. Plan, manage and progress legal cases and transactions, including ................................................................................................................................................... 19 C: Managing themselves and their own work .............................................................................................................................................................................................. 19 C1. Initiate, plan, prioritise and manage work activities and projects ...................................................................................................................................................... 19 C2. Keep, use and maintain accurate, complete and clear records, including .......................................................................................................................................... 21 C3. Apply good business practice, including ............................................................................................................................................................................................ 22 D. Working with other people ........................................................................................................................................................................................................................ 24 D1. Communicate clearly and effectively, orally and in writing, including: .............................................................................................................................................. 24 D2. Establish and maintain effective and professional relations with clients, including ........................................................................................................................... 25 D3. Establish and maintain effective and professional relations with other people, including ................................................................................................................. 25 SETUP COST AND SUBSCRIPTION COSTS ......................................................................................................................................................................................................... 28 What we supply .........................................................................................................................................................................................................................................28 eLearning Courses.................................................................................................................................................................................................................................. 29 LMS........................................................................................................................................................................................................................................................ 29 Reporting............................................................................................................................................................................................................................................... 29 Edit ability in Real time .......................................................................................................................................................................................................................... 29 Live Virtual Tutors ................................................................................................................................................................................................................................. 30 Classroom Workshop ............................................................................................................................................................................................................................. 30 Our Accreditations & Business models ........................................................................................................................................................................................................... 31 List of industry awards/ recognitions in last 3 years....................................................................................................................................................................................31 Which types of service model do we offer? ................................................................................................................................................................................................31 Types of e-learning content offered/created ..............................................................................................................................................................................................31 Core Competence Statement Presented by Diane Shawe M.Ed Internal copy 2|Page

AVPT LCMS features include: .............................................................................................................................................................................32 Set up Costs ............................................................................................................................................................................................................ 32 Course Pre Loaded price plan ......................................................................................................................................................................................................................... 33 Users monthly price plan ............................................................................................................................................................................................................................... 35 Costing for Printed Branded Course Manuals for workshops and students ..................................................................................................................................................... 36 Instructors Kit ................................................................................................................................................................................................................................................ 36 Deliverables Timescale................................................................................................................................................................................................................................... 37

Core Competence Statement

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Who is AVPT and why is Point of Need Training the best solution for your company AVPT is the only UK Globally Accredited online, workshop and home study based provider of over 390 Soft Skills courses which are ready to go, customisable and can be corporately branded. We are proud to introduce our cutting edge, proprietary online Learning Management system along with some ideas that may take the headache out of setting up your Point of Need Training.

It takes an awful lot of time and effort to create a training course; Designing, researching, writing, and appropriately presenting it. Especially difficult though, even more so is the time taken to create an on-line learning system to work fluently and securely with various technologies. We know this because we have done just this.

What most people, employers, entrepreneurs and even some educational institutions do not have in today’s current environment is time and the necessary resources and infrastructure they need to support and achieve their overall learning objectives and continued competences.

Both our online and workshop based courses are a cost effective way to deliver and up-skill a wide cross section of our society. Designed to be student (user) centric and time sensitive. We believe that online courses can save time, are easily scalable, reduced acquisition costs per person, measurable, provide a flexible virtual support system, Less paper/ink (environmentally green!) and are generally less stressful owing to their user led flexibility!

Lifestyle Stress Free Training

At our Academy we have taken out all the stress of ongoing training by offering over 390 globally accredited courses in a way that fits in with todays working lifestyles. Once you’ve decided you want to invest in a professional development Learn model your staff can choose a study style that suits them. They can either work through a home study manual or online with an allocated personal tutor or in the classroom for an intensive one, two or three day course.

Core Competence Statement

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For the past 10 years we have been consistently training time poor individuals, organisations and governments all over the world by supplying high quality soft skills courses that are all globally accredited.

You can be confident that our fully trained and qualified tutors, who are as dedicated to your organisations Continued Competence development as you are about landing an keeping those important contracts along with your staff who are passionate about ongoing training, excellence and aspiring to internal promotions.

Installing a LMS Point of need Training solution for your staff, they don’t have to wait until they get home to pick up a text book and start learning, all they need is a tablet a smart phone and an eager mind and they can log in and do a module at a time. With AVPT studying means fitting your professional development around your work life and personal responsibilities has never been easier or more rewarding.

What is Continued Competence and when does it start?

Once (CC) comes into effect, it will create a whole new learning culture that improves standards in the legal industry. One of the marks of the profession is to be well informed and highly knowledgeable about the issues affecting clients, as well as up-to-date on new working methods and skills.

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Analytical ability Attention to detail Logical reasoning Persuasiveness Sound judgment Writing ability (optional for some)

Core Competence Statement

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What will this mean for current CPD training Providers & Consultants?

Out with the Old in with the new but who is going to be ready at the ‘Start Line’ with all the right tools to assist with the new Continued Competences?

Speed of Implementation and adaption to change will confirm who gets the lion share of the Small and Medium firms who will need collaborative support to deliver ‘blended learning’ with a whole new range of CC courses using technology to help with scale.

However, the new skill set or competencies, as proposed in the SRA’s Draft Competence Statement aims to define the standards needed to enter and remain in the profession; they comprise the following: 1 1.

2.

3.

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Ethics, professionalism and judgment; Technical legal practice; Managing yourself and your work; Working with other people.

The competence statement is also conducive of most firms aim to open up new pathways into the profession, by focusing on the standards expected at the point of qualification, rather than the route by which they are acquired.

That said, in order to meet these new core competencies, organisations will be required to undergo a process of self-reflection through a high-level learning needs analysis to identify their own learning gaps; as well as identify gaps specific to those needed by the firm they work with. Activities can then be planned to address the learning needs of both the individual and the organisation.

Ideally, this process will be recorded and accompanied by an evaluation of the success of the learning completed. Ultimately, organisations will be required to make an annual declaration that they have considered and taken action to address their learning needs.

Core Competence Statement

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How will CC be evaluated and how can organisations learn?

Interestingly enough, learning can be carried out in a wide variety of ways. Mentoring programmes and supervision may also play a part in learning and it will be possible to undertake training flexibly and in chunked bite sizes. For example reading a magazine article or listening to a 10-minute podcast could provide evidence such evidence but individual firms will largely need to decide the structure they will implement to facilitate individuals’ assessment of their own learning. The key here to note is that there is a massive shift from an hours-based learning structure and a more competence ‘modular’ approach.

All organisations should be able to “undertake competently” core activities such as ethical behaviour, technical skills (drafting, negotiating, researching), management of work (planning, prioritising, record keeping) and working and communicating with other people.

Core Competence Statement

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What does this mean for an AVPT/AVANTAGE PARTNERSHIP? AVPT’s research indicates that in order to support Small and Medium sized firms practise CC competently, effectively and competitively, it would seem that organisations should have continued access to developing the following skills set in addition to their transactional skills: 1. Collaboration skills. This isn’t just about “working well in a team2 essentially as that is. This is about the ability to function in a multi-party environment such that the process and outcome transcend the collective contribution – the whole surpasses the sum of the parts. Organisations who collaborate well possess the ability to identify and bring out the best other have to offer.

2. Emotional intelligence. It is no longer viable for Organisations to place themselves in the ‘I’m the solicitor, I’m the authority, I’ve been practicing for years, I know what I’m doing box’. Clients don’t respond well to this type of callous attitude but instead welcome genuine empathy, engagement, respect, understanding and down to earth communication.

3. Financial literacy. This has been a widespread issue. It is not an acceptable excuse for Organisations to remain clueless about running a business, working with statistics and even explaining the rationale behind their fees. Financial literacy is now essential.

4. Project management. Zero skills in Project management has resulted in problems with managing a business, planning, organizing, managing resources and people to successfully complete specific objectives within the restriction of time, costs, quality and scope of projects. It appears that Organisations remain unwilling to organise themselves ahead of schedule and it’s no surprise that the only recourse they have when things fall short is a person named ‘blame someone else’. It is also one of the biggest causes of stress.

5. Technological affinity. It is no longer ‘charming’ to be IT incompetent. Just because organisations practice CC it does not make the proficiency in technological any less important and that is by far more important. Organisations must be able to effectively and efficiently use e-mail, the Internet, and text messaging and indeed social media otherwise they will get left behind.

6. Time management. Many Organisations suffer from burn out as their work is extremely demanding. Still, their practice can be made that much more efficient with the tools to manage and prioritise their workload.

Core Competence Statement

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So what do Organisations want and how do they want it?

Firstly I think the majority of them want to stay in business and find new clients.

They want to have a sustainable client base They want to stay sane and see a return on their personal investment which is their time They want to comply with the continued competence as efficiently as possible to enhance their offering amongst the growing competition.

So what’s changed?

The argument is that Organisations will always be operating under heavy time constraints and the tendency was for them to leave the completion of their requisite CPD hours to the very last minute in October, where there would be a huge rush to rack up 16 hours by any means necessary.

However the market in which they have been use to operating in is changing beyond all recognition. The entrance of retailers, banks and insurers into the market will introduce consumers to new models of legal service delivery; multiple service levels, legal packages, efficient customer service and greater accessibility. This has served as a catalyst for change amongst traditional CC firms and as especially required smaller practices to become innovative in order to compete. Real innovation, and affording firms the opportunity to build better relationships with clients, generate new revenue streams, and tap into latent markets.

Any practice which is more and more out of step with the modern lifestyle will find that a large segment of today’s consumers of legal services are part of an ‘internet generation’ which is highly receptive to new methods of online delivery. Research conducted by YouGov, revealed that 56% of consumers expect good CC firms to give customers the ability to use their services online in the next couple of years.

Core Competence Statement

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So why does Point of Need Training look attractive?

What makes studying with AVPT’s model so attractive is that organisations can spread meeting their competency requirements over the course of a given year at their leisure. As courses are mLearning friendly, users can access courses anywhere, anytime where there is an internet connection whilst being fully supported by a real live Virtual Tutor - that means while on the go, to and from work, before and after meetings, in the coffee shop, in the evenings after the kids have gone to bed – anytime there is a few of minutes to spare. The reason they can achieve this is because the platform is also built on the ‘Chunked Learning by doing mythology. The users work is continually saved and the reporting/feedback system details ongoing progression. On completion the firm and the user are provided with solid evidence of having met any given competency.

There is absolutely no more pressure to be time bound to meet learning needs, organisations can take an incredibly relaxed approach to learning and that’s the beauty of AVPT’s online learning System.

How Can We Get started Get all the relevant documents agreed and signed, agree on courses to start with, agree on the monthly budget to get things going and stage how we want to persue the following.   

Online – Select group of courses we want to start with, we can even introduce courses that are not their and focus on getting them all individually branded, updated and loaded into it’s own LMS delivery system. There is a cost associated with this and time has to be allocated.

Workshop – Manuals can also be prepared for any workshop delivery. There is a cost associated with this along with planning.

Home Study – We can look at this also, but basically self study manuals can also be designed, student completes at home and sends back to the centre for evaluation.

The table below details how AVPT’s courses can assist with meeting the four main competencies identified by the SRA.

Core Competence Statement

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Matching AVPT’s Soft Skills Courses with Core Competence Requirements

A. Ethics, professionalism and judgement 34

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

91

Diversity Training Celebrating Diversity in the Workplace

395

Managing & Working across Cultures Business Etiquette Gaining That Extra Edge

1. Act honestly and with integrity, in accordance with legal and regulatory requirements Code of Conduct, including:

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Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique.

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

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89 90

A2. Maintain the level of competence and legal knowledge needed to practise effectively, taking into account changes in their role and/or practice context and developments in the CC, including:

Dialogue techniques for dealing with guest complaints Disability Awareness - Working with People with Disabilities

91

Diversity Training Celebrating Diversity in the Workplace

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Change Management - Change and How to Deal With It

334

Secret of Change Management

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Getting Stuff Done Personal Development Boot Camp

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This two-day workshop will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for your workplace to succeed, your employees must be able to appreciate and celebrate those differences.

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance In today's world, change is inevitable and often difficult to deal with. During this one-day course, you will learn how to implement, manage, and cope with change.

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you.

Over the course of this two-day workshop, we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

Core Competence Statement

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33

Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and CCs dealing with it are far less prevalent.

This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?

Core Competence Statement

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Workplace Wellness Working Smarter Using Technology to your Advantage

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Creating workplace Wellness Program

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Conflict Resolution Getting Along In The Workplace

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Branding: Creating and Managing Your Corporate Brand

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Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to.

This two-day course will get you started on the road to creating a perfect brand.

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150

Managing your Wellbeing & Stress in the Workplace

Stress seems like an inevitable part of life. The demands of work, home, and society can place a lot of stress on just about anyone. This one-day workshop will help you identify your personal stressors and will explore some ways to manage and prevent stress.

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Managing Pressure and Maintaining Balance

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CRM Introduction

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Customer Service Training - Managing Customer Service

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day workshop sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge

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Budgets and Managing Money Workplace Ergonomics: Injury Prevention Through Ergonomics

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Core Competence Statement

Anti Corruption & Bribery Emotional Intelligence (One Day)

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The human body is a fragile system, and we put many demands on it every day.

Activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on our bodies. In this course, will help you learn how to make your environment as ergonomic as possible.

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to

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connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

This one-day course will give you the EQ edge.

A3. Work within the limits of their competence and the supervision which they need, including:

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Public Speaking Speaking Under Pressure

352

The ABCs of Supervising Others

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Effective Planning and Scheduling

112

Getting Stuff Done Personal Development Boot Camp Coaching and Leadership Skills

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Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations Designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This two-day workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell?

Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how

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A4. Draw on a sufficient detailed knowledge and understanding of their field(s) of work and role in order to practise effectively, including:

Core Competence Statement

and when to coach is an essential skill that can benefit both you and your organization Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

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Coaching and Mentoring

139

Leadership Skills for Supervisors Communication, Coaching, and Conflict

Supervisors represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.

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Conducting Accurate Internet Research

As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.�

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Lean Process Improvement

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This course will teach students how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and staying organized. Students will also learn how to think critically and find the best sources for their Internet search.

Learn how to implement Lean process improvement tools in your workplace.

The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second day will give participants tools to perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods

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331 81

Research Skills Critical Thinking

A5. Apply understanding, critical thinking and analysis to solve problems, including 317

Problem Solving & Decision Making

318

Process Improvement with Gap Analysis Risk Management

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Core Competence Statement

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it.

Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings.

403

Writing Reports and Proposals

It is essential to understand how to write reports and proposals that get read.

We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles.

396

Working Smarter Using Technology to your Advantage

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes

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caused by too many gadgets. This two-day workshop will show you how to leverage technology to work smarter, not harder.

B. Technical legal practice 331

Active Listening

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Conducting Accurate Internet Research

338 140

Research Skills Strategic Planning

403 401

Self-Leadership Lean Process Improvement Writing Reports and Proposals Writing a Business Plan

B1. Obtain relevant facts,

B2. Undertake legal research, including B3. Develop and advise on relevant options, strategies and solutions, including: B4. Draft documents which are legally effective and accurately reflect the client's instructions including

B5. Undertake effective spoken and written advocacy including:

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B6. Negotiate solutions to client’s issues, including:

Core Competence Statement

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Business Writing That Works Public Speaking Presentation Survival School

Presented by Diane Shawe M.Ed Internal copy

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

This one-day workshop will help participants develop and practice their active listening skills.

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission.

Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to.

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344

Core Negotiation Skills

Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

95

Negotiating for Results

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

B7. Plan, manage and progress legal cases and transactions, including

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a basic comfort level to negotiate with both internal and external clients.

This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

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Strategic Planning

C: Managing themselves and their own work 62

The Minute Taker

C1. Initiate, plan, prioritise and manage work activities and projects to ensure that they are completed efficiently, on time and to an appropriate standard, both in relation to their own work and work that they lead or supervise, including: 321

Core Competence Statement

Effective Planning and Scheduling

Presented by Diane Shawe M.Ed Internal copy

No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just as well not have taken place.

If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This two-day workshop will not disclose the secret of

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creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

Participants should complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

322 323

330

Core Essentials - MS Project 2013 Project Management Fundamentals

Project Management Techniques Effectiveness

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, this one-day workshop will familiarize you with the most common terms and the most current thinking about projects.

Have you ever had to take on one of the following tasks?

• Planning a party • Building a shed • Preparing an annual report • Developing a new product These could all be projects! Managing projects successfully is a key skill for success. This one-day course will teach you how to manage each phase of a project: conceptual, planning, execution, and termination.

Core Competence Statement

14

Project Management Training Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these three days will familiarize you with the most common terms and the most current thinking about projects.

139

Purchasing & Procurement Basis

Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong,

Presented by Diane Shawe M.Ed Internal copy

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355

Advanced Project Management

352

Leadership Skills for Supervisors Communication, Coaching, and Conflict

345

The Professional Supervisor

346

The ABCs of Supervising Others Stress Relief & Stress Reduction

148

C2. Keep, use and maintain accurate, complete and clear records, including: Core Competence Statement

138

Stress Management

Presented by Diane Shawe M.Ed Internal copy

collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization Stress seems like an inevitable part of life. The demands of work, home, and society can place a lot of stress on just about anyone. This one-day workshop will help you identify your personal stressors and will explore some ways to manage and prevent stress.

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop

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explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

26

Managing Pressure and Maintaining Balance

39

Knowledge Management

18

Budgets and Managing Money

C3. Apply good business practice, including

Business Writing That Works

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Anti Corruption & Bribery (Doing business with Bribery) 407

Knowledge Management

403 131-134 37 333

Writing Reports and Proposals Intuit QuickBooks 2008 - Advanced Business Process Management Safety in the workplace

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

Bribery is a two-way transaction – it requires both a bribe- payer and a bribetaker. That is why so much emphasis is placed on stopping people and companies paying bribes, even if they appear relatively small. If you cut off the supply-side of bribery, you can start to solve the problem of corruption Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses

Understand the difference between a safety program and a safety culture Identify resources to help them understand the regulations in your area Launch a safety committee Identify hazards and reduce them Implement hiring measures that can improve safety Begin creating a safety training program Identify groups particularly at risk for injury and how to protect them Help their organization write, implement, and review a safety plan Respond to incidents and near misses Perform basic accident investigation and documentation

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D. Working with other people Designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.

Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image This course is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.

Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

44

Communication Strategies

45

Communications for Small Business Owners

54

Conflict Resolution - Dealing With Difficult People

Assess your own contribution to the problem. What might you have been doing to cause this employee to feel that they have to check everything with you? Ask yourself the following questions:

55

Conflict Resolution - Getting Along In The Workplace Primer

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly

89

Dialogue techniques for dealing with guest complaints Emotional Intelligence (One Day) Giving Effective Feedback

D1. Communicate clearly and effectively, orally and in writing, including:

96 114

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.

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123

Influence and Persuasion

149

Marketing for Small Practices

25

Branding: Creating and Managing Your Corporate Brand

82

CRM - An Introduction to Customer Relationship Management Customer Service Training - Critical Elements of Customer Service

D2. Establish and maintain effective and professional relations with clients, including

83

84

D3. Establish and maintain effective and professional relations with other people, including:

144

Core Competence Statement

Customer Service Training Managing Customer Service Managing Across Cultures

Presented by Diane Shawe M.Ed Internal copy

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place Marketing is about getting your business known and building your position within the marketplace. Small businesses don’t always have a big budget for marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. This two-day workshop will help small business owners and managers develop their marketing message, create a marketing plan, and apply the right strategies Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to.

This two-day course will get you started on the road to creating a perfect brand.

Have you ever encountered an unpleasant customer and not known what to do?

Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

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Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before Teams have become a principle building block of successful organizations. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your backhome team.

28

Building a Consulting Business

30

Building Better Teams

32

Building Your Self Esteem and Assertiveness Skills

36

Business Leadership - Becoming Management Material

43 65

Coaching and Mentoring Core Negotiation Skills

139

Leadership Skills for Supervisors Communication, Coaching, and Conflict

Already presented

299

Networking for Success

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this one-day workshop you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning self-acceptance and nurturing your sense of self.

Tools for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done

Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

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350

Team Building - Developing High Performance Teams

86

Developing your Executive Presence

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

and introducing people to one another. In this two-day course, you’ll learn the essential ingredients for business networking, including in-person, peoplecentered connections and online spaces such as LinkedIn. Your success as a manager can often depend on how well your team operates.

How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This one-day workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills

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SETUP COST AND SUBSCRIPTION COSTS

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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What we supply

We specialise in resourcing short courses via a pre-populated LMS solution for Point of Need Training via mobile devices which covers the following segments.

We also supply branded printed course material for seminars and workshop facilitated courses.

eLearning Courses       

over 320 ready-made courses each course is customisable ideal for blended learning high quality proven to be effective ready to use All globally accredited

Reporting      

            

Single or multi LMS portal access mLearning friendly easily import users manage courses and users completely web-based Google translate compliance upload and build new course facilities e-Learning modules Embedded video Discussion boards Skype sessions Webinars Fully hosted and supported by AVPT IT Partners

Edit ability in Real time

see users progress verify completed courses export reports to Excel create custom fields Feedback fora, blogs, wikis, etc Online assessments

Core Competence Statement

LMS

     

SCORM compliant edit content in real-time create new pages organise courses by region, sector, department clone & integrate courses build bespoke tests forms

Presented by Diane Shawe M.Ed Internal copy

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Live Virtual Tutors         

Support students online Facilitate workshops All globally trained in multimedia eLearning platform VTF can work cross culturally and globally Workbooks Personal learning plan / log Podcasts Pre-course learning Refresher sessions

Core Competence Statement

Classroom Workshop        

All course materials prepared to high standard Tutor manuals Students workbook Pre and Post Assessments Tutor powerpoints to assist Course overview Courses can be white labelled VTF trained and qualified can facilitate workshop anywhere

Presented by Diane Shawe M.Ed Internal copy

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Our Accreditations & Business models List of industry awards/ recognitions in last 3 years

IAO

SRA

BSI IoSCM

Which types of service model do we offer?

Types of e-learning content offered/created (e.g. video,



LMS course resourcing solution (White Label or shared)



Collaborative Partnerships (Multi or single user portals)



B2B B2C B2O B2SE



Referral Portal Link



Direct users

Deliver multiple accredited short soft skills courses to a wide audience throughout the UK ·

interaction presentations, animations, quizzes, e· books/digital reading materials, · podcasts, immersive simulations, virtual labs) ·

Production model

In progress@ iLm, CPD and BAC

Update in real time any course material Supply a branded or white label course portal Hub Upload and integrate new course content Upload support training media such as video, power-point, graphs and audio

·

Because our solution is written in HTML users can use Google translate to read there course material in their native language

·

Generate new courses in a matter of weeks

·

We have a fully interactive assessment built in to report on students’ progress and achievements

·

Students, Tutors and management can log in from any browsers or mobile device.

·

Adding new students for training can be achieved simply by activating a valid email address, password and photo.

All of our courses are currently prepared and available. They can be modified in real time using our course creation module.

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Pricing Model

Set up Costs.

AVPT LCMS features include:              

Option to select and profit from other providers through the General course Pool White labeled interface with your logo and colors Control and manage content for multiple clients Full range of reporting on trainees APIs include "Single Sign On" for users Ability to create multiple branded Education Portals Choice of payment gateways Separate E-Commerce site Create Vouchers/coupons Ability to accredit Continuing Education Courses Option to split a % of payment between your Organisation and the Author Option to share content with other selected "Partner" Organisations Provide Virtual Tutors for each student Downlaodable course

LMS Multi portal pre populated branded solution.

(Solution to sell to other clients) Ref: LMSMP01

£15,000.00 + vat Payment options 3 = payments over3 months

LMS Single portal pre populated branded solution (Solution for your company only) Ref: LMSSP02

£8,000.00 + vat Payment options 3 = payments over 3 months

LMS Multi portal pre populated co-branded solution (Solution to sell to membership organisations) Ref: LMSCBP03

£6,000 + vat Payment options 2 = payments over 2 months

LMS Single pre populated unbranded solution (Solution to supply own membership organisation)

£3,000 + vat Payment options

Ref: LMSUBP04 2=payments over 2 months

Starter LMS Single Portal up to 5 courses co-branded (Solution for small startup. 5 courses 6 users no extensions) Ref: LMSS5CB05

£1,500.00 + vat

Referral Branded portal

£500.00 + vat

Payment option 1 = payments over 1 months

Ref: LMSRBP06

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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PTNA monthly price plan

Select the total monthly users you want to have access to drawing down a Personal Training Needs Analysis Report

General Overview Short PTNA Analysis 15 uses

25 users

75 users

100 users

150 users

200 users

250 users

15

25

50

75

100

150

200

250

£64

£54

£48

£44

£42

£40

£38

£36

£960

£1350

£2400

£3300

£4200

£6000

£7600

£9000

200 users

250 users

Users Unit Price Cost per mth

50 users

Full PTNA Analysis Report 15 uses

Cost per mth

50 users

75 users

100 users

150 users

15

25

50

75

100

150

200

250

£120

£110

£99

£90

£87

£84

£78

£69

£1800

£2750

£4950

£6750

£8700

£12600

£15600

£17250

Users Unit Price

25 users

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Course Pre Loaded price plan

5 courses

15 courses

25 courses

50 courses

100 courses

120 courses

monthly

mthly pymt

mthly pymt

mthly pymt

mthly pymt

mthly pymt

185

310

562

780

840

185

292

542

750

800

LMS multi populated non branded

170

190

320

430

540

LMS single populated non branded

99

180

300

400

540

0

0

0

0

0

Description

pymt

White label multi LMS populated branded courses White labelled single LMS populated branded courses

LMS single portal co-branded up to

200

5 courses starter 6 users white labelled referral portal

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Users monthly price plan

15 uses

25 users

50 users

75 users

100 users

150 users

200 users

250 users

15

25

50

75

100

150

200

250

Price per52

50

48

44

42

40

38

36

780

1250

2400

3300

4200

6000

7600

9000

300 users

500 users

750 users

2000 users

2500 users

3000 users

Users 300

500

750

1000

15000

2000

2500

3000

Price per 34

32

30

28

26

24

22

20

10200

16000

22500

28000

390000

48000

55000

60000

Users

Core Competence Statement

1000 users

1500 users

Presented by Diane Shawe M.Ed Internal copy

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Costing for Printed Branded Course Manuals for workshops and students 15 units

25 units

50 units

75 units

100 units

150 units

200 units

250 units

15

25

50

75

100

150

200

250

Users

25

24

23

20

15

13

12

10

Unit Price

375

600

1150

1500

1500

1950

2400

2500

These are branded course manuals that the student work from and keep. We do not supply course manuals electronically unless in PDF format.

Instructors Kit Foundation and Intermediate Instructors Kit

1 Copy of Instructors Manual, Pre assignment, Pre test, Post test, Action plan, Certificate of Completion, Course Evaluation and Powerpoint Presentation ÂŁ250.00 + vat Advance and Expert Instructors Kit

1 Copy of Instructors Manual, Pre assignment, Pre test, Post test, Action plan, Certificate of Completion, Course Evaluation and Powerpoint Presentation ÂŁ350.00 + vat

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Deliverables Timescale Wk 1

Wk 2

Wk 3

Wk 4

Wk 5

Wk 6

Wk 7

Wk 8

Wk 9

Prepare LMS system Brand courses for populating LMS & Classroom Snag, test and launch LMS Ready for commercial use

Next Step

We can arrange to meet to discuss the type of courses you want to deliver, present a demo of the LMS solution and set up any agreements to start the process.

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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Diane Shawe CEO “The only thing worse than training people and having them leave, is not training them and having them stay�

The Broadgte Tower

12th Floor 20 Primrose Street London Ec2A 2EW Tel: 0203 551 2621

Core Competence Statement

Presented by Diane Shawe M.Ed Internal copy

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