Business leadership 2 day training course Majorca Spain 2014

Business Leadership 2 Day course Majorca Spain 2014

Course Brochure Majorca Spain, October 2014 7/22/2014

Business Leadership – Becoming Management Material 1

ďƒŁ 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 2

Business leaders today face a marketplace characterised by change and growing complexity.

Unfortunately, many leaders have discovered in the midst of this sea of change that they are ill- prepared to respond to— let alone lead—this change.

No longer will senior leaders be able to rely on the top-down command-and-control tactics of the past, for these work only when the organisation’s environment is relatively stable and when directives can be well defined.

Leaders throughout the organisation—not just at the top— must be able to create strategy and lead change.

Leadership development serves a dual purpose: it builds critical capabilities while at the same time achieving real-time business needs. Managers today have become stronger in management skills than in leadership skills and many had become overly confident and somewhat complacent.

study with us

Why

Our Leadership Development and Training programmes push each and every delegate to gain a rigorous personal insight into what makes them tick and then, with that understanding of themselves, to stretch their ‘comfort zones’ into new and challenging territory.

Once you develop your ‘seeing’ skills then you develop the skills that make things happen, get things unstuck, move things forward. You can look at creating a vision, motivating and inspiring others, setting clear agendas and supporting those who need to help make your vision become a reality.

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 3

About this Course This two-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

WHAT MAKES FOR A GREAT LEADER? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?

The answer is all of the above.

By accepting the challenge to lead, you come to realise that the only limits are those you place on yourself.

To reserve your place you must pay a £100 + vat registration & enrollment fee.

(This is nonrefundable)

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 4

INTRODUCING THE 2 DAY LESSON PLAN Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Achieving Personal Mastery Next, participants will identify some strategies for understanding what our own strengths are, as well as where we want to go.

Analysing Our Mental Models Often, we create our own realities without even realizing that we do so. This session will give participants some ways to explore and change their own mental models.

Achieving a Shared Vision This session will give participants some ideas for building commitment within a team using shared vision. Participants will also explore a model that will help them move their team to greater independence.

About the Learning Organisation

Team Learning

In the first session, participants will explore Peter Senge’s vision of a learning organisation. Is your company one where all employees are committed to lifelong learning? How can it encourage continual growth and development?

Next, participants will learn what a leader’s role is in a team, and how to lead them through a discussion to reach an agreement point.

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 5

Systems Thinking

Understanding Leadership

To wrap up the morning, participants will look at some different cycles and what impact they may play in team efficiency.

In this session, participants will study Paul Hersey and Ken Blanchard’s Situational Leadership II® model, which outlines four leadership profiles. Participants will also explore their own style; learn about servant leadership; and look at leadership in an organization through practices like onboarding, orientation, and performance management.

Five Practices Day One will conclude with information on five essential leadership practices that experts James Kouzes and Barry Posner have identified. Participants will explore these practices through two exercises and some group discussion.

Building Trust Day Two of this workshop will begin by looking at how trust and performance are related, and how a leader can build trust in team members.

Managing Change Next, participants will learn ways to successfully lead a group through change.

Participants will have an opportunity to work through a personal change scenario and to apply learning points to a case study.

The Four Room Apartment Psychologist Claes Janssen describes the process of change like moving from one room to another in a fourroom apartment. This session will look at the key aspects of that theory.

Time Management Tips and Tricks To wrap up the morning of Day Two, participants will learn some ways to organise their workspace, conquer e-mail, and manage their time more effectively.

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 6

Managers vs. Leaders In this session, participants will explore the differences between management and leadership.

Types of Thinking Next, participants will learn about directional vs. consequential thinking. A brief discussion on ethics is included.

Influence Strategies At the very core of leadership is the ability to influence people. This session will give participants some ways to persuade individuals to change. Robert Cialdini’s influence strategies will also be covered.

Managing Relationships Day Two will conclude with a detailed look at different aspects of relationships, including the relationship cycle, leading a team through conflict, and managing stress.

A Simple Problem Solving Process Day Three will begin with an introduction to a simple, systematic problem solving process that participants can apply in any situation. Participants will also have an opportunity to apply the steps to a personal problem.

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 7

Strategic Planning In this session, participants will learn about the SWOT technique, which helps to identify the Strengths, Weaknesses, Opportunities, and Threats of any person, organization, product, service, or process.

Doing Delegation Right This session will give participants an opportunity to practice delegation through a group exercise and a role play. Participants will also learn about the different degrees of delegation.

Criteria for Useful Feedback To wrap up the morning, participants will receive some tips for giving good feedback.

Feedback Techniques Next, participants will delve deeper into the art of feedback and learn some specific techniques. Constructive criticism will also be discussed.

ďƒŁ 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 8

Mastering your body language We are always sending signals to others, whether we like it or not.

Body language combined with vocal tone can override or even cancel the meaning of the words we say!

In this session, participants will learn how to master the art of body language and subtle signals.

Meeting Management Did you know that the average manager wastes seven to ten hours per week in meetings? In this session, participants will learn how to make the most of meetings

Pumping Up a Presentation Next, participants will learn seven steps to pump up a presentation.

Personal Development To wrap up the workshop, participants will review their pre-assignment and identify next steps.

Workshop Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan, relax by the beach and then get ready to fly home the next day.

ďƒŁ 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 9

Short Courses Booking Policy Terms and Conditions (For October Leadership course in Majorca, all fees must be paid up by the 12 th September 2014) 1. Definitions 1.1 “Application” means an application for enrolment in a short course.

1.2 “Training School” means APVY Ltd,(UK) Registration No: 8331384 46 New Broad St, London EC2M 1JH 1.3 “Contract” means the Application, these Booking Terms and Conditions and the Special Terms and Conditions; 1.4 “Course” means a short course at the Training School in respect of which an Application has been made by or on behalf of a Participant; 1.5 “Course Fees” means the fees payable in respect of a Course as set out in the Course outline; 1.6 “Special Terms and Conditions” means the terms and conditions contained in the Course outline and on the Course website; 1.7 “Start Date” means the Course start date as set out in the Course outline and on the Course website; 1.8 “Participant” means the person in respect of whom an Application has been made.

2. Applications 2.1.1 These Booking Terms and Conditions apply to the enrolment of the Participant in the Course and provision of such Course by the Training School. The Training School and the Participant are bound by the Contract upon acceptance by the Training School of the Application made by or on behalf of the Participant in accordance with clause 2.1.2 The Contract forms the entire agreement between the Training School and the Participant with respect to the Course. Where there is any inconsistency between these Booking Terms and Conditions and the Special Terms and Conditions, the Special Terms and Conditions will take precedence.2.1.3. All applicants must complete a application enrolment form and complete all relevant areas. 2.1.4 All applicants must supply a photo of them self and submit it with their application. 2.1.5. All applicants must supply two references. 2.1.6 All applicants will pay a non refundable course enrolment registration & admin fee. 2.1.7 All fees quoted are for travel from within the UK on a package organised by AVPT Ltd. 2.2 The Training School may, in its sole discretion, accept or reject an Application and notify the Participant in writing or by email accordingly.

2.3 The payment of any sum intended to be in respect of Course Fees by or on behalf of the Participant does not oblige the Training School to accept an Application.

3. Payment terms 3.1 The Participant is liable to the Training School for the Course Fees. The Course Fees are due on the earlier of (i) at the time of submission of the Application, or, (ii) if an invoice for Course Fees is presented to the Participant at the time of submission of the Application, within 7 days after the date of such invoice issued by the Training School. If an Application is rejected by the Training School after payment of the Course Fees, the Course Fees as paid will be refunded in full less administration costs.

3.2 If the Course Fees have not been received by the Training School in full by the due date, the Training School may exclude the Participant from the Course.

3.3 The Training School accepts payment from individuals by Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo, Switch PayPal, and via bank transfer. Where payment is made by bank transfer, the Participant must notify the Training School of the payment.

3.4 The Training School accepts payment from companies and organisations by bank transfer.

3.5 All payments of Course Fees must be made in pounds sterling and are inclusive of VAT and other taxes where applicable. Any currency conversion costs or other charges incurred in connection with the payment of Course Fees are to be paid in addition to the Course Fees. No deduction from the Course Fees for such costs or charges may be made.

3.6 Chargeback and Fraudulent Payments It is illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law.

Using your credit card to obtain merchandise or services and then claiming (a) you did not authorize such transaction, (b) you have no idea what the charge is for, (c) that merchandise delivered to you was never received, (d) the credit card number was stolen, (e) or any other false claim, constitutes credit card fraud and will be investigated, reported, and finally prosecuted.

All chargebacks will be persued legally, any discount offered and actioned at the time will become due and will be added to full bill before court proceedings. Interest of 5% will be charged for each day that the debt is outstanding.

DENYING PAYMENT ON YOUR CREDIT CARD FOR DELIVERED MERCHANDISE CONSTITUTES CREDIT CARD FRAUD AND RETAIL THEFT.... SUSPECTED PERPETRATORS MAY BE REPORTED TO LOCAL, AUTHORITIES FOR INTERVIEW AND ARREST; AND MAY RESULT IN LEGAL ACTION AGAINST YOU FOR THE AMOUNT IN DISPUTE, PLUS COURT COSTS AND LEGAL FEES. IN ADDITION, (WHERE APPLICABLE) PERPETRATOR WILL ALSO BE HELD LIABLE FOR THE COST OF PAYING COLLECTION AGENCIES AND/OR LAWYERS, AND/OR DESIGNATED AGENTS ASSOCIATED WITH INTERNATIONAL COLLECTION AGENCIES WITH INDEPENDENT REPRESENTATIVES IN THE UNITED STATES, EUROPE, AUSTRALIA, ASIA, AFRICA, PLUS COSTS FOR ROUND TRIP AIRFARE, HOTEL, FOOD, AND LABOR COSTS FOR THE DESIGNATED AGENT TO APPEAR IN COURT. Credit card fraud is a serious offense and will be prosecuted to the fullest extent possible. Our Zero Tolerance policy of fighting back each and every case of credit card fraud will cost offenders far more money than the original amount received.

4. Cancellation and Amendment of Courses by the Training School 4.1 Courses have minimum required attendance levels and the Training School reserves the right to cancel or postpone the Course if the minimum required number of Participants has not been accepted for the Course.

4.2 The Training School also reserves the right to: 4.2.1 change or amend the Course structure or content; 4.2.2 change or amend the individuals responsible for organising or delivering the Course, including the course director; and 4.2.3 change the Course venue.

4.3 The Training School will endeavour to inform Participants about cancellations, postponements, and amendments to the Course with as much notice as possible.

4.4 If the Course is cancelled by the Training School, Course Fees received by the Training School in respect of the Course will be refunded in full.

4.5 If the Course is postponed or an amendment is made to a Course, the Participant may elect to attend the Course as postponed or amended or to receive a refund. In the event that a Participant elects to receive a refund the Participant must inform the Course Administrator by email to: training@academy-of-vocational-and-professional-training.org. The Participant is advised to keep evidence of the date on which such notice is sent. Requests for refunds will be acknowledged in writing.

5. Cancellation and Amendment of Courses by the Participant.

5.1 If the Participant wishes to cancel their Application for a Course before payment of the Course Fees, the Participant may do so by informing the Course Administrator by email to: training@academy-of-vocational-and-professional-training.org The Participant will receive email notification of the cancellation. If no such notification is received, the Participant will remain enrolled in the Course and liable for the Course Fees. The Participant is advised to keep evidence of the email notification of the cancellation that is sent 5.2 If the Participant wishes to cancel their enrolment in a Course after acceptance of their Application by the Training School and before payment of the Course Fees, the Participant may do so by notifying the Course Administrator by email to: training@academy-of-vocational-and-professional-training.org The Participant will not be liable for the Course Fees. If the Participant so cancels their enrolment in a Course less than 42 days before the Start Date, the Participant will be liable to pay to the Training School an administration fee of £50 which can be paid as set out in clauses 3.3 to 3.5. (Separate T&C apply to hair extension and hair enhancement courses) 5.3 If the Participant wishes to cancel their enrolment in a Course after payment of the Course Fee, the following rules apply: 5.3.1 For cancellations received more than 42 days before the Start Date, the Course Fee will be refunded as paid.

5.3.2 .For cancellations received between 42 and 21 days before the Start Date, 75% of the Course Fee as paid will be refunded 5.3.3 For cancellations received between 20 and 8 days before the Start Date, 50% of the Course Fee as paid will be refunded.

5.3.4 For cancellations received less than 8 days before the Start Date no refund will be made.

5.4 If the Participant fails to attend the Course or completes their course in full or partially no refund of Course Fees will be made.

5.4 (a) Course fee payments by instalments. No interest is added to instalment arrangements however upon notification of cancellation, the course fee will be repayable in instalments over the same period agreed by the Training company to the applicant less administration fees and the cancellation schedule as set out in 5.3.1 – 5.3.4 5.4 (b) Full fees for course must be paid before course date unless otherwise agreed in writing by the admin director.

5.5 Participants are responsible for complying with all United Kingdom entry and visa requirements and for obtaining the necessary consents to enable their participation in the Course. The rejection of a visa or other entry application by the British authorities does not affect the terms set out in these Booking Terms and Conditions and the Participant will remain liable for the Course Fee. 6. Provision of Courses 6.1 The Participant will be solely responsible for determining whether the Course is sufficient and suitable for the needs of the Participant. The Training School does not provide any guarantee in respect of the standard of a Participant’s abilities on completion of the Course.

6.2 The Participant will provide the Training School with all information reasonably requested by the Training School in connection with the Course.

6.3 Fees include the services set out in the Course advertisement as amended by the Training School and usually include access to all parts of the course and the facilities, course materials, administrative support, refreshments and a Certificate of Attendance.

6.4 Unless indicated otherwise, Course Fees do not include travel, accommodation, subsistence, insurance or other costs that might arise prior to or during the term of the Course.

6.5 The Participant agrees to apply with all applicable policies and regulations of the Training School.

6.6 The Training School reserves the right to remove the Participant from a Course or exclude a Participant from Training School premises if the behaviour or demeanour of the Participant is considered unacceptable.

6.7 The Participant warrants that it has all necessary visas, permissions and consents required for their stay in the United Kingdom and attendance of the Course.

7. Limitation of Liability 7.1 Subject to clause 7.3, the liability of the Training School to the Participant with respect to the provision of the Course, the cancellation, postponement, or amendment or the Course, any negligence, any breach of the Contract, or arising in any other way out of the subject-matter of these Booking Terms and Conditions, will not extend to: 7.1.1 any indirect losses or damages, or to any loss of profits, loss of contracts or opportunity, whether direct or indirect, even if the Training School had been advised of the possibility of those losses or if they were within the Training School’s contemplation; or 7.1.2 any costs or expenses incurred by any person or organisation in connection with travel, accommodation, reservations or other arrangements.

7.2 In any event, subject to clause 7.3, the liability of the Training School to the Participant with respect to the provision of the Course, the cancellation, postponement, or amendment or the Course, any negligence, any breach of the Contract, or arising in any other way out of the subject-matter of these Booking Terms and Conditions is limited to the amount of Course Fees received from or on behalf of the Participant in respect of the Course.

7.3 Nothing in this Agreement will operate to limit or exclude the liability of the Training School for death or personal injury arising from the Training School’s negligence, fraud or any other liability that, by law, cannot be limited or excluded.

7.4 Views expressed by course faculty members are their own. The Training School does not accept any liability for advice given or views expressed by course faculty members or in any notes or documentation provided to Participants.

7.5 Unless otherwise indicated, all courses are taught in English. The Training School does not accept any liability for any losses, costs or expenses incurred by or on behalf of the Participant in connection with the Participant’s lack of English language knowledge.

7.6 The Training School accepts no liability for loss or damage to the Participant’s property and shall not provide any insurance cover whatsoever to the Participant.

7.7 The warranties and undertakings given by the Training School in these terms and conditions are, to the extent permitted by law, given in lieu of all implied conditions, warranties, representations or other terms, including any relating to satisfactory quality, fitness for a particular or any purpose, or the ability to achieve any particular result.

8. General 8.1 The Training School will not be liable for any failure or delay in the performance, in whole or part, of any of its obligations in connection with the provision of the Course arising from or attributable to acts, events, omissions or accidents beyond its reasonable control.

8.2 These Booking Terms and Conditions will be governed by and construed in accordance with English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which has arisen or may arise out of or in connection with them. Last updated June 2014

 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 10

ďƒŁ 2009-2014 Academy of Vocational and Professional Training Ltd

Business Leadership – Becoming Management Material 11

ďƒŁ 2009-2014 Academy of Vocational and Professional Training Ltd