Queensland Call Before You Dig Service Incorporated
Annual Report
2004-2005 Dial Before You Dig in the community
growing awareness
Further Information: Queensland Call Before You Dig Service Inc. 1 Challinor Drive Albany Creek Qld 4035 PO Box 2022 Milton Qld. 4064
And growing our future
Managers contact: Phone 07-3325 4444 Fax 07-3325 4344
For underground asset enquiries: Website – www.dialbeforeyoudig.com.au or, Phone 1100 or, Fax 1300 652 077 Trading as Dial Before You Dig Queensland.
ABN 34 464 054 437
2
19
The 2004-05 DBYD Board at meeting. Left clockwise 窶適ym Schubert, Kevin Black, Roger Frith, John Reid and Gary Searston. Tom Williams is absent from the photo.
The DBYD Call Centre The CCS Call Centre where DBYD requests are processed for our members.
Origin Plant at Roma Western Qld
New town bore Charleville
Brian Zeller and Guy Strange at CCF Awards Night Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
18
3 2005 $
2004 $
NOTE 2: INCOME TAX EXPENSE Prima Facie Tax payable on operating surplus/(deficit) at 30% (2004: 30%) (8,851)
14,395
Less tax effect of: Non taxable member income and expenditure arising from the principle of mutuality
11,161
12,295
2,310
2,100
$
$
175,229 0
163,551 775
175,229
164,326
33,040
-
NOTE 3: RECEIVABLES
Queensland Call Before You Dig is a non-profit association of members who own or manage underground services right across the state. The Service trades as Dial Before You Dig Queensland. It provides a single website, phone number 1100, fax 1300 652 077 or that excavators can access from anywhere in Australia. The specifics of the work site are recorded and members with assets in the area are notified. This one stop referral service is free and is an easy way for all excavators to obtain details about any underground pipes or cables before starting work. Vision:
Current Receivables Accrued Income
Non Current Non Interest Bearing Loan - AADYBDS NOTE 4: PROPERTY, PLANT & EQUIPMENT $
$
5,774 1,053
9,202 (1,689)
4,721
7,513
Office and Computer Equipment-at cost Accumulated Depreciation
9,816 3,087
2,045 (573)
6,729
1,472
Total Property, Plant & Equipment
11,450
8,985
Plant & Equipment-at cost Accumulated Depreciation
To be the first point of inquiry before any excavation work commences. Mission : To facilitate access to information from our members, that promotes safe excavation and the protection of underground services. The Mission will be achieved by: • Providing ease of contact through various electronic mediums • Establishing partnerships with organisations who have similar objectives • Encouraging a culture where no digging occurs without plans • Growing our membership base • Including organisations in membership who may not have underground services, but fit the broad objectives of DBYD in Qld • Delivering world class service that builds confidence in DBYD • Continual improvement through AADBYDS membership and partnership • Actively promoting use of the DBYD Service to excavators and planners • Commanding respect in the industries that benefit from or work with DBYD • Being cost effective, efficient and strongly supported by our members The Australian Association of Dial Before You Dig Services (AADBYDS) was formed in 1999, and is making Dial Before You Dig more consistent
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
across Australia. In cooperation with the AADBYDS, QCBYDS is working to create service improvements, promote web-based software and operate from a single national communications centre for the whole of Australia. Over the last year, a Business Operations Manager and resident Information Technology Manager has been working for the AADBYDS to further support these goals and the state associations. Now in its eighth year, the Dial Before You Dig Service in Queensland (registered trading name of QCBYDS Inc) has realised growth in plan requests of 15% during the year. That growth created increased referrals to our members and became the biggest year yet in terms of total requests made and referrals generated. During the year the Service changed over to web-based Digsafe software and we successfully migrated our call centre processing to a centralised operation with other states. The long and valuable relationship with Mondial Assistance concluded in October, as Queensland consolidated with three other state associations into the Call Centre Solutions (CCS) operation administered by the AADBYDS. Contact growth over the next year is projected at 12%, with consistent demand fuelled by state growth along with continued interstate migration. The new South East Qld infrastructure and development plan will no doubt produce growth in DBYD Queensland for some years yet, as we gear up for increased population and the accompanying services required over the next decades.
DBYD sponsored Porsche Adelaide Classic
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
4
17 A recent article in ‘Underground Focus’ magazine spoke about the last 30 years of ‘Call Before You Dig’ in America, noting that a dramatic membership increase among municipality utilities had recently occurred after many years of resistance. This increase was largely due to education, information and partnership according to Claudette Campbell, executive director of the Utilities Protection Centre. Campbell said that for every two steps forward it seemed we took five backwards in convincing utilities of the benefits of one call. While uptake of DBYD by councils in Queensland hasn’t been as fast as we would like, it hasn’t been anywhere near the experience of the US either. In Queensland the Dial Before You Dig Service is in it’s eighth year and we believe the signs are evident of the same growing acceptance among local government too. During the year we had an 18% membership increase and there are currently a number of councils who are progressing down the path of listing with DBYD. We know that gaps exist in the Service and these won’t be filled until everyone with underground assets lists with the Dial before You Dig Service. We are increasing the education aspect through involvement with trade shows, advertising, sponsorships and the like, while partnerships with groups like the LGAQ, QCCF, IPWEAQ and others is developing strong relationships. Meetings continue to occur with asset owners to provide information about industry trends and changes with legal environments that can affect them. In the next year we will strengthen relationships with the IPWEAQ and accept a new sponsorship deal with the Arcadian Surf Club in Townsville. There are changes in the excavation industry too that are becoming increasingly evident, and these alter the way many excavators approach their jobs. Tone location of metallic pipes and cables has been around for many years leaving other pipe and cable compositions largely unlocatable. The new generation Ground Probing Radar (GPR) devices have become cost effective and reliable for location of any underground facility. Added to this has been
the increasing reliance on Vacuum Excavation (VE), as a means to pothole or excavate safely around services. Both GPR and VE have contributed to an improved safety regime and their use is increasing among excavators. So while location methods have changed, has DBYD been able to grow and change too? In November 2004, Queensland joined with 3 other states to use Digsafe software from a common communications centre. This change has meant that most people now have access to lodge plan requests on-line through the web feature of Digsafe. The next generation of Digsafe (V2) will be available in September with improved searching and screens along with faster operation. Digsafe is a product that will continue to grow to meet the changing needs of the excavation industry. A 15% growth in demand for plans along with a 31.7% growth in member referrals, has made 2004-05 one of our milestone years. Next year we have forecast growth to reduce slightly based on housing and construction projections, despite this outlook Queensland is likely to have relatively strong growth for some years to come. The service passed the 20,000 inquiries per million of population during the year and is set to go even higher. This report will outline the growth and activities conducted to reach our goals during the last year and highlight the success of your Service. Roger Frith Chairman DBYD in Qld The Underground Jungle
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
NOTE 1: STATEMENT OF SIGNIFICANT ACCOUNTING POLICES This financial report is a special purpose financial report that has been prepared in order to satisfy the financial reporting requirements of the Associations Incorporations Act Queensland. The committee has determined that the association is not a reporting entity. The financial report has been prepared in accordance with the requirements of the Associations Incorporation Act Queensland and the following Australian Accounting Standards. AAS 1 Profit and Loss or Other Operating Statements AAS3 Accounting for Income Tax AAS5 Materiality AAS8 Events Occurring After Reporting Date No other applicable Australian Accounting Standards, Urgent Issues Group Consensus views or other authoritative pronouncements of the Australian Accounting Standards Board have been applied. The financial report has been prepared on an accruals basis and is based on historic costs and do not take into account changing money values, or except where specifically stated, current valuations of non-current assets.
The depreciable amount of all fixed assets are depreciated over the useful lives of the assets to the association commencing from the time the asset is held ready for use. (c) Revenue Interest revenue is recognised on a proportional basis taking into account the interest rates applicable to the financial assets. Revenue from the rendering of a service is recognised upon the delivery of the service to the customers. All revenue is stated net of the amount of goods and services tax (GST). (d) Goods and Services Tax (GST) Revenues, expenses and assets are recognised net of the amount of GST, except where the amount of GST incurred is not recoverable from the Australian Tax Office. In the circumstances the GST is recognised as part of the cost of acquisition of the asset or as part of an item of the expense. Receivables and payables in the statement of financial position are shown inclusive of GST.
The following material accounting policies have been adopted in the preparation of this financial report. (a) Income Tax The association adopts the liability method of tax-effect accounting whereby the income tax expense shown in the income and expenditure statement is based on the operating profit before income tax adjusted for any permanent differences. Non-member income of the association is only assessable for tax, as member income is excluded under the principle of mutuality.
Creek Crossing Western Qld
(b) Fixed Assets Office equipment is carried at cost less, where applicable, any accumulated depreciation. Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
16
5 Note
2005 $
2004 $
183,699 3,245 175,230 9,050
199,364 4,450 164,326 0
371,224
368,140
33,040 11,450
8,985
TOTAL NON CURRENT ASSETS
44,490
8,985
TOTAL ASSETS
415,714
377,125
107,487 0 927
37,267 129 615
TOTAL CURRENT LIABILITIES
108,414
38,011
TOTAL LIABILITIES
108,414
38,011
NET ASSETS
307,300
339,114
CURRENT ASSETS Cash Prepayments Accounts Receivable Other Debtors
3
TOTAL CURRENT ASSETS NON CURRENT ASSETS Receivables Property, Plant & Equipment
3 4
CURRENT LIABILITIES
In November 2004, Dial Before You Dig Queensland amalgamated it’s call centre operations into the national centre operating in Melbourne. All states (except Western Australia) now operate from a single communications centre. Migration occurred during the last week of October and that went largely without incident or difficulty for members and users of the service. The transition also coincided with the introduction of Digsafe software (our national standard) for Queensland, to enable users to have access to direct lodgement on the web. Our goal is to increase web lodgement and gradually reduce other forms of contact, which add complexity and cost to processing. The matrix below shows how the state tracked before and after Digsafe and our comparison with the national average over the last year. Contact Medium and Comparative information
Creditors & Accruals Other Creditors Provision for Income Tax
MEMBERS’ FUNDS Accumulated Surplus TOTAL MEMBERS’ FUNDS
Enquiry by: 04-05 Qld 04-05 Qld National 05-06 Average since Average Target (full year) Digsafe 2004-05 for Qld Phone
24%
30%
33%
27%
Fax
40%
28%
35%
25%
10%
2.4%
7%
2%
Web
26%
39.6%
25%
46%
307,300
339,114
Total Plan Requests
77,969
50,210
387,161
87,527
307,300
339,114
% of Nat Requests
20.13%
19.94%
100%
21.5%
% of Population
18.85%
18.85%
100%
19.34%
The accompanying notes form part of this financial report.
September 22, 2004 (AGM) and November 24, 2004 to vote on constitutional changes. Roger Frith not only served as Chairman of the Queensland Board, but was also appointed Chair of the national association (AADBYDS) as well. Kym Schubert accepted responsibility to represent DBYDQ, on the occasions when Roger could not attend national meetings. At the close of the year John Reid from Brisbane City, resigned from the Board because of an employment change and we will also lose Tom Williams representing Energex, who is likewise standing aside for Chris Druery. All these men have brought experience, expertise and commitment to the Board and their contribution has been very much appreciated. We do thank every Board member and the Chairman for their commitment and diligence to the matters affecting DBYD. Key matters addressed and documents developed through the year have been: • Directors Charter and Code of Conduct • Review of administrative and manager role statements • Occupational Health and Safety Policy (with hazard & incident forms) • Commencement of Strategic plan (to be concluded in 2005-06) • Update of Rules (approved by members and Fair Trading) • Directors Induction Pack • Business Plan for 2005-06
Governance Report.
2004 National Surf Championships - Kurrawa Beach Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
During the year your Board conducted nine (9) meetings (2 by teleconference) to deal with strategic and operational matters. The Board also met in sub-committee another 6 times to plan the transition of the Queensland call centre and deal with other matters. Additional to these was a full day director’s training session and a separate retreat for strategic planning and policy issues. There were two general meetings of members held on
Ipswich Knights Soccer Sponsorship
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
6
15 Service Promotion: Dial Before You Dig continues to be promoted to contractors, training establishments, the building sector, rural producers, local government, state government and the insurance industry. Farm field days, trade shows, community open days, industry forums and conferences, newspapers, magazines, sponsorships and other publications continue to be the main contact mediums into the community and specifically the excavation industry. Our members were kept informed by three User Group meetings and four newsletter releases during the year. It is the intent of your Board to issue a summary of minutes for all of their meetings in future, to keep you aware of the matters they are dealing with.
Country’ magazine have contained regular advertising and occasional editorial. Our association with the QMBA enabled DBYD to be featured on a large site safety poster that has a distribution of 10,000 across the state. Trade shows have focussed on similar audiences with the dual message of service awareness and in the case of councils, membership benefits. Reprints of Operational Guidelines and Awareness books were arranged for increased distribution. No TV or radio advertising was arranged or paid for this year.
Shows or events during the year where DBYD operated a promotional stand for the purposes of Service awareness and or membership were: Farmfantastic – 3 days north Brisbane and Sunshine Coast (July) Logan City Council open days (2) in July 2004 and June 2005 Institute of Public Works Engineering Qld state conference – 2 days Warwick Logov Expo – 2 days Logan Reserve in October (awarded best indoor stand)
LGAQ President & Mayors promoting Local Govt Week
Technology and Innovation Expo – 3 days Gold Coast in December
Note
Annual Contributions Interest Received Recovery of Expenses Referral Fees Startup Contributions
Administration Expense Advertising & Promotion Audit and Accounting Services Bank Charges Computer Expenses & System Support Conference & Trade Show Expenses Contract Services Development Costs Depreciation Expense Fax Transfer Costs Insurance License & Fees Legal Expense Loss on Disposal of Asset Management Services Miscellaneous Expenses Petty Cash Expenses Printing Expenses Sponsorship Telephone Travel & Accommodation
National Surf Championships – 1 week during March
INCOME TAX (BENEFIT)/EXPENSE
Advertising –The target of print advertising has primarily been the rural industry, construction industry and councils. Two periodic publications ‘Council Leader’ and ‘Blues
Kurrawa Beach Promotion
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
7,355 8,138 32,686 625,755 0
7,617 8,034 26,934 547,396 300
673,934
590,281
14,845 55,549 2,400 436 3,881 4,049 487,097 0 1,878 4,169 10,367 7,074 0 0 79,521 797 968 9,904 10,268 5,270 4,965
6,986 44,004 2,230 261 6,171 5,353 327,678 37,170 1,982 0 7,689 7,174 142 663 74,675 104 882 2,815 8,009 2,329 5,980
703,438
542,297
(29,504)
47,984
EXPENDITURE
OPERATING SURPLUS/(DEFICIT) BEFORE INCOME TAX
Agrotrend – 3 days at Bundaberg during May
2004 $
INCOME
LGAQ Infrastructure Symposium – 3 days at the convention centre (April)
IPWEAQ Branch Conference – SEQ Branch 1 day at Logan City (March)
2005 $
2
2,310
2,100
OPERATING SURPLUS/(DEFICIT) AFTER INCOME TAX (31,814)
45,884
ACCUMULATED SURPLUS AT THE BEGINNING OF THE FINANCIAL YEAR
339,114
293,230
ACCUMULATED SURPLUS AT THE END OF THE FINANCIAL YEAR
307,300
339,114
The accompanying notes form part of this financial report. Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
14
7 The committee has determined that the association is not a reporting entity and that this special purpose financial report should be prepared in accordance with the accounting policies outlined in Note 1 to the financial statements. In the opinion of the committee the financial report: 1. Presents a true and fair view of the financial position of Queensland Call Before You Dig Service Inc as at 30 June 2005 and its performance for the year ended on that date. 2. At the date of this statement, there are reasonable grounds to believe that Queensland Call Before You Dig Service Inc will be able to pay its debts as and when they fall due.
Adelaide Classic DBYD sponsored Porsche of Rex Broadbent
This statement is made in accordance with a resolution of the Committee and is signed for and on behalf of the Committee by:
………………………………………… Committee Member
………………………………………… Committee Member Dated this day of
Sponsorship - We have continued sponsorships with Wynd Racing, Primmer Racing, Pacific Surf Club, Local Government Week and the Ipswich Knights Soccer Club. Queensland also benefited from sponsorships of the Moyura and Bondi clubs by DBYD NSW/ACT, as these participated in the Surf championships at Kurrawa Beach in March. The Moyura club won a silver medal in the under 19 men’s boat crew, which was a great boost to all involved. This was also the first event where the DBYD promotional tent was used. Shane Wynd appeared at three race events this year and Mark Primmer at one. Mark brought his car to Logov Expo this year to support our stand and this certainly helped us win best indoor stand at show. The Ipswich knights play at events across Brisbane and actively promote the DBYD service at home and away games. The award for Certificate 2 in Civil Construction was presented to Guy Strange at the annual CCF awards night in April. Our annual sponsorship of this award has strengthened links with the civil construction industry while recognising training as a cornerstone for our future in this industry. Sponsorship of Local Government week provided the opportunity to get 6,000 pieces of promotional gear to councils, while being mentioned in publications and events as a sponsor. Because of our support for Local Government week, the service was able to provide 700 satchel inserts for delegates to the LGAQ state conference.
• Technology and Innovation Expo Conference presentation about Digsafe to councils • Qld Spatial Industry & Infrastructure Symposium (QSIIS) • Construction Safety Managers about Digsafe • Qld Government Farmsafe working group • Digsafe awareness sessions have been conducted at central locations for surrounding councils to be involved. Sessions have occurred at Nerang, Warwick, Highfields, Brisbane, Maroochydore, Maryborough, Bundaberg, Gladstone, Mackay, Townsville, Ingham, Tully, Cairns, Murgon, Roma and Charleville. Ninetyseven councils (out of 125 statewide) were invited to attend the 16 sessions conducted across the state.
Presentations – Presentations to and key meetings have occurred with a number of groups throughout the year. Some of these have been:
2005
• WATPAC Safety Managers conference • LGAQ re Digsafe promotion and after-hours issues for plans Overhead Poles may have UG leads Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Primmer Racing Willowbank
8
13 Web Focus –Digsafe software has been widely accepted by users across the state and we have achieved an amazing average of 39.6% lodgement via the web since November. An active migration strategy has been operating to achieve this level of usage to date, but our goal is to average 43% in 2005-06. During October and November 8,700 emails and some 2,000 faxes were sent to our high volume users encouraging them to use the web for future lodgement and some 1,000 flash CD’s were distributed. That strategy has helped achieve our current strong result. However, every 5% growth in web usage from here will be hard work requiring constant monitoring of our high volume users for phone, fax or email. It is our goal to keep focussed on growing the web, as this is the fastest most efficient and cost effective means of processing inquiries. Digsafe Matters- One of the features enjoyed by our members since the introduction of Digsafe, is the ability to opt for self exclusions. By completing an exclusion listing that notes names, ID numbers and company name; a member can filter out any notifications generated by their own staff (on the listing). This has the ability to limit referrals where they already have access to their own plans, while saving the referral cost from DBYD. The exclusions that occur are not charged to the member utility. On average 1,200 to 1,400 exclusions occur each month in Queensland, and a member can update their listing as often as they need to without charge. Collateral – During the year collateral was provided to 116 separate requests across the state. Everything from posters, brochures, pens, keyrings, rulers and stickers were dispatched and these are in addition to trade shows and other industry events. Machinery and bumper stickers continue to be supplied in large numbers to members, the manufacturing industry, machinery suppliers, contractor’s, plant hire groups and supporters. Collateral requests are received from the web with increasing regularity and this is an indication of growing awareness.
New initiatives – We have made some key decisions about strengthening strategic partnerships and reviewed some of our advertising publications. Dial Before You Dig has accepted an invitation from the Institute of Public Works Engineering Australia Queensland branch (IPWEAQ) to be become a corporate member with them in 2005- 06. This alliance will further strengthen the ties we have with IPWEAQ and enable us to address other important issues together. The rural sector has been targeted through the ‘Farmers Buying Guide’ for 2005-06 in place of Blues Country magazine. The guide is supported by Ag-Force and is a handbook (with business contact numbers) containing information about subjects as diverse as farm safety, family and support, education and rural law. DBYD have arranged editorial for farm safety (about the DBYD Service) along with our usual Kostas advertisement in the guide. Another new publication sponsored by the Master Builders is called ‘Build It’, a building information directory. The directory features a full page DBYD advertisement, as well as supporting logos from other associate member advertisements. Another large sponsorship has just been established with the Arcadian Surf Lifesaving Club in Townsville to lift the DBYD profile in North Queensland. Brian Zeller General Manager
2004 LOGOV Expo, Councillor Mike Charlton from Pine Shire in car
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
We have audited the financial report, being a special purpose financial report, of Queensland Call Before You Dig Service Inc. for the year ended 30 June 2005 comprising the Statement by Members of the Committee, Income and Expenditure Statement, Balance Sheet, Notes to and Forming part of the financial statements. The committee is responsible for the financial report and has determined that the accounting policies used and described in Note 1 to the financial statements which form part of the financial report are appropriate to meet the requirements of the Associations Incorporations Act Queensland and are appropriate to meet the needs of the members. We have conducted an independent audit of this financial report in order to express an opinion on it to the members of Queensland Call Before You Dig Service Inc. No opinion is expressed as to whether the accounting policies used and described in Note 1 are appropriate to the needs of the members. The financial report has been prepared for the purpose of fulfiling the requirements of the Association’s Incorporation Act Queensland. We disclaim any assumption of responsibility for any reliance on this report or on the financial report to which is relates to any person other than the members, or for any purpose other than that for which it was prepared. Our audit has been conducted in accordance with Australian Auditing Standards. Our procedures included examination, on a test basis, of evidence supporting the amounts and other disclosures in the financial report, and the evaluation of significant accounting estimates. These procedures have been undertaken to form an opinion whether, in all material respects, the financial report is presented fairly in accordance with the accounting policies as described in Note 1 so as to present a view which is consistent with our understanding of the Association’s financial position, and performance as represented by the results of its operations and its cash flows. These policies do not require the application of all Australian Accounting Standards and other
mandatory professional reporting requirements in Australia. The audit opinion expressed in this report has been formed on the above basis. Audit Opinion In our opinion, the financial report of Queensland Call Before You Dig Services Inc presents a true and fair view of the financial position of Queensland Call Before You Dig Service Inc as at 30 June 2005 and the results of its operations and its cash flows for the year then ended in accordance with the accounting policies described in Note 1 to the financial statements. .......................................……….. Haines Norton Chartered Accountants .......................................……….. Darren Laarhoven Brisbane Dated
Primmer Racing for DBYD
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
12
9
Contact Medium for Qld
During the year 11 new members joined the Service. New members admitted at the time of this report are:
5000 4500
Phone
4000
Fax & email
3500
Web
Warwick Shire – providing water and wastewater services Crows Nest Shire – providing water and wastewater services
3000
Johnstone Shire – providing water and wastewater services
2500
CSR Ethanol – Wastewater pipeline Sarina
2000 1500
AARNet – Operating optic fibre networks in various places for universities
1000
Primus Telecom – A national communications carrier Origin CSG – Listing of high pressure western pipelines
500 0 Jun
Jul
Aug
Sep
Oct
Nov
Dec Jan-05 Feb
Mar
Apr
May
Jun
Lambert Locations – Location services provider on the Gold Coast Central Qld Port Authority Accurate Service Locators Cal Aqua (the water division of Caloundra City)
Annual Referral Increase by Value and Percentage
300000 31.7% 248978
250000 8.2%
200000
21.5% 26.5%
150000 100000
6.5%
189016
174553
143894
During the year Enertrade, Education Qld and Qld Nickel all included extra pipelines or cables to boost their assets listed with Dial Before You Dig. There are sound discussions continuing with other councils who indicate an interest in listing with DBYD, as they review their asset protection strategies on an ongoing basis. DPI Fireants withdrew from the Service in October 2004, as the programme progressed past its critical phase and Locom Australia didn’t renew their associate membership. Sixty-three members now comprise the DBYD Service in Queensland.
113760
The DBYD Service has valued the support of its membership during 2004-05.
50000 0 00-01
01-01
02-03
03-04
04-05
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
10
11 Members Referrals 2004-05
V’nstream 4%
Uecom 4%
Others <4% 9%
Telstra 31%
Optus 7% Origin 6% Ergon 9%
Energex 22%
BCC 8% Total Referrals = 248,978
Ticketed Enquiries per Qtr in Qld with 000â&#x20AC;&#x2122;s of Enquiries/Million of population (annually).
25000 20,251
20000
18,968 15,919
15000
12,500 11,087
10000
5000
0 Qtr1 2000-01
Qtr3
Qtr1 2001-02
Qtr3
Qtr1 2002-03
Qtr3
Qtr1 2003-04
Not all member logos have been made available Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Qtr3
Qtr1 2004-05
Qtr3
10
11 Members Referrals 2004-05
Vâ&#x20AC;&#x2122;nstream 4%
Uecom 4%
Others <4% 9%
Telstra 31%
Optus 7% Origin 6% Ergon 9%
Energex 22%
BCC 8% Total Referrals = 248,978
Ticketed Enquiries per Qtr in Qld with 000â&#x20AC;&#x2122;s of Enquiries/Million of population (annually).
25000 20,251
20000
18,968 15,919
15000
12,500 11,087
10000
5000
0 Qtr1 2000-01
Qtr3
Qtr1 2001-02
Qtr3
Qtr1 2002-03
Qtr3
Qtr1 2003-04
Not all member logos have been made available Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Qtr3
Qtr1 2004-05
Qtr3
12
9
Contact Medium for Qld
During the year 11 new members joined the Service. New members admitted at the time of this report are:
5000 4500
Phone
4000
Fax & email
3500
Web
Warwick Shire – providing water and wastewater services Crows Nest Shire – providing water and wastewater services
3000
Johnstone Shire – providing water and wastewater services
2500
CSR Ethanol – Wastewater pipeline Sarina
2000 1500
AARNet – Operating optic fibre networks in various places for universities
1000
Primus Telecom – A national communications carrier Origin CSG – Listing of high pressure western pipelines
500 0 Jun
Jul
Aug
Sep
Oct
Nov
Dec Jan-05 Feb
Mar
Apr
May
Jun
Lambert Locations – Location services provider on the Gold Coast Central Qld Port Authority Accurate Service Locators Cal Aqua (the water division of Caloundra City)
Annual Referral Increase by Value and Percentage
300000 31.7% 248978
250000 8.2%
200000
21.5% 26.5%
150000 100000
6.5%
189016
174553
143894
During the year Enertrade, Education Qld and Qld Nickel all included extra pipelines or cables to boost their assets listed with Dial Before You Dig. There are sound discussions continuing with other councils who indicate an interest in listing with DBYD, as they review their asset protection strategies on an ongoing basis. DPI Fireants withdrew from the Service in October 2004, as the programme progressed past its critical phase and Locom Australia didn’t renew their associate membership. Sixty-three members now comprise the DBYD Service in Queensland.
113760
The DBYD Service has valued the support of its membership during 2004-05.
50000 0 00-01
01-01
02-03
03-04
04-05
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
8
13 Web Focus –Digsafe software has been widely accepted by users across the state and we have achieved an amazing average of 39.6% lodgement via the web since November. An active migration strategy has been operating to achieve this level of usage to date, but our goal is to average 43% in 2005-06. During October and November 8,700 emails and some 2,000 faxes were sent to our high volume users encouraging them to use the web for future lodgement and some 1,000 flash CD’s were distributed. That strategy has helped achieve our current strong result. However, every 5% growth in web usage from here will be hard work requiring constant monitoring of our high volume users for phone, fax or email. It is our goal to keep focussed on growing the web, as this is the fastest most efficient and cost effective means of processing inquiries. Digsafe Matters- One of the features enjoyed by our members since the introduction of Digsafe, is the ability to opt for self exclusions. By completing an exclusion listing that notes names, ID numbers and company name; a member can filter out any notifications generated by their own staff (on the listing). This has the ability to limit referrals where they already have access to their own plans, while saving the referral cost from DBYD. The exclusions that occur are not charged to the member utility. On average 1,200 to 1,400 exclusions occur each month in Queensland, and a member can update their listing as often as they need to without charge. Collateral – During the year collateral was provided to 116 separate requests across the state. Everything from posters, brochures, pens, keyrings, rulers and stickers were dispatched and these are in addition to trade shows and other industry events. Machinery and bumper stickers continue to be supplied in large numbers to members, the manufacturing industry, machinery suppliers, contractor’s, plant hire groups and supporters. Collateral requests are received from the web with increasing regularity and this is an indication of growing awareness.
New initiatives – We have made some key decisions about strengthening strategic partnerships and reviewed some of our advertising publications. Dial Before You Dig has accepted an invitation from the Institute of Public Works Engineering Australia Queensland branch (IPWEAQ) to be become a corporate member with them in 2005- 06. This alliance will further strengthen the ties we have with IPWEAQ and enable us to address other important issues together. The rural sector has been targeted through the ‘Farmers Buying Guide’ for 2005-06 in place of Blues Country magazine. The guide is supported by Ag-Force and is a handbook (with business contact numbers) containing information about subjects as diverse as farm safety, family and support, education and rural law. DBYD have arranged editorial for farm safety (about the DBYD Service) along with our usual Kostas advertisement in the guide. Another new publication sponsored by the Master Builders is called ‘Build It’, a building information directory. The directory features a full page DBYD advertisement, as well as supporting logos from other associate member advertisements. Another large sponsorship has just been established with the Arcadian Surf Lifesaving Club in Townsville to lift the DBYD profile in North Queensland. Brian Zeller General Manager
2004 LOGOV Expo, Councillor Mike Charlton from Pine Shire in car
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
We have audited the financial report, being a special purpose financial report, of Queensland Call Before You Dig Service Inc. for the year ended 30 June 2005 comprising the Statement by Members of the Committee, Income and Expenditure Statement, Balance Sheet, Notes to and Forming part of the financial statements. The committee is responsible for the financial report and has determined that the accounting policies used and described in Note 1 to the financial statements which form part of the financial report are appropriate to meet the requirements of the Associations Incorporations Act Queensland and are appropriate to meet the needs of the members. We have conducted an independent audit of this financial report in order to express an opinion on it to the members of Queensland Call Before You Dig Service Inc. No opinion is expressed as to whether the accounting policies used and described in Note 1 are appropriate to the needs of the members. The financial report has been prepared for the purpose of fulfiling the requirements of the Association’s Incorporation Act Queensland. We disclaim any assumption of responsibility for any reliance on this report or on the financial report to which is relates to any person other than the members, or for any purpose other than that for which it was prepared. Our audit has been conducted in accordance with Australian Auditing Standards. Our procedures included examination, on a test basis, of evidence supporting the amounts and other disclosures in the financial report, and the evaluation of significant accounting estimates. These procedures have been undertaken to form an opinion whether, in all material respects, the financial report is presented fairly in accordance with the accounting policies as described in Note 1 so as to present a view which is consistent with our understanding of the Association’s financial position, and performance as represented by the results of its operations and its cash flows. These policies do not require the application of all Australian Accounting Standards and other
mandatory professional reporting requirements in Australia. The audit opinion expressed in this report has been formed on the above basis. Audit Opinion In our opinion, the financial report of Queensland Call Before You Dig Services Inc presents a true and fair view of the financial position of Queensland Call Before You Dig Service Inc as at 30 June 2005 and the results of its operations and its cash flows for the year then ended in accordance with the accounting policies described in Note 1 to the financial statements. .......................................……….. Haines Norton Chartered Accountants .......................................……….. Darren Laarhoven Brisbane Dated
Primmer Racing for DBYD
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
14
7 The committee has determined that the association is not a reporting entity and that this special purpose financial report should be prepared in accordance with the accounting policies outlined in Note 1 to the financial statements. In the opinion of the committee the financial report: 1. Presents a true and fair view of the financial position of Queensland Call Before You Dig Service Inc as at 30 June 2005 and its performance for the year ended on that date. 2. At the date of this statement, there are reasonable grounds to believe that Queensland Call Before You Dig Service Inc will be able to pay its debts as and when they fall due.
Adelaide Classic DBYD sponsored Porsche of Rex Broadbent
This statement is made in accordance with a resolution of the Committee and is signed for and on behalf of the Committee by:
………………………………………… Committee Member
………………………………………… Committee Member Dated this day of
Sponsorship - We have continued sponsorships with Wynd Racing, Primmer Racing, Pacific Surf Club, Local Government Week and the Ipswich Knights Soccer Club. Queensland also benefited from sponsorships of the Moyura and Bondi clubs by DBYD NSW/ACT, as these participated in the Surf championships at Kurrawa Beach in March. The Moyura club won a silver medal in the under 19 men’s boat crew, which was a great boost to all involved. This was also the first event where the DBYD promotional tent was used. Shane Wynd appeared at three race events this year and Mark Primmer at one. Mark brought his car to Logov Expo this year to support our stand and this certainly helped us win best indoor stand at show. The Ipswich knights play at events across Brisbane and actively promote the DBYD service at home and away games. The award for Certificate 2 in Civil Construction was presented to Guy Strange at the annual CCF awards night in April. Our annual sponsorship of this award has strengthened links with the civil construction industry while recognising training as a cornerstone for our future in this industry. Sponsorship of Local Government week provided the opportunity to get 6,000 pieces of promotional gear to councils, while being mentioned in publications and events as a sponsor. Because of our support for Local Government week, the service was able to provide 700 satchel inserts for delegates to the LGAQ state conference.
• Technology and Innovation Expo Conference presentation about Digsafe to councils • Qld Spatial Industry & Infrastructure Symposium (QSIIS) • Construction Safety Managers about Digsafe • Qld Government Farmsafe working group • Digsafe awareness sessions have been conducted at central locations for surrounding councils to be involved. Sessions have occurred at Nerang, Warwick, Highfields, Brisbane, Maroochydore, Maryborough, Bundaberg, Gladstone, Mackay, Townsville, Ingham, Tully, Cairns, Murgon, Roma and Charleville. Ninetyseven councils (out of 125 statewide) were invited to attend the 16 sessions conducted across the state.
Presentations – Presentations to and key meetings have occurred with a number of groups throughout the year. Some of these have been:
2005
• WATPAC Safety Managers conference • LGAQ re Digsafe promotion and after-hours issues for plans Overhead Poles may have UG leads Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Primmer Racing Willowbank
6
15 Service Promotion: Dial Before You Dig continues to be promoted to contractors, training establishments, the building sector, rural producers, local government, state government and the insurance industry. Farm field days, trade shows, community open days, industry forums and conferences, newspapers, magazines, sponsorships and other publications continue to be the main contact mediums into the community and specifically the excavation industry. Our members were kept informed by three User Group meetings and four newsletter releases during the year. It is the intent of your Board to issue a summary of minutes for all of their meetings in future, to keep you aware of the matters they are dealing with.
Country’ magazine have contained regular advertising and occasional editorial. Our association with the QMBA enabled DBYD to be featured on a large site safety poster that has a distribution of 10,000 across the state. Trade shows have focussed on similar audiences with the dual message of service awareness and in the case of councils, membership benefits. Reprints of Operational Guidelines and Awareness books were arranged for increased distribution. No TV or radio advertising was arranged or paid for this year.
Shows or events during the year where DBYD operated a promotional stand for the purposes of Service awareness and or membership were: Farmfantastic – 3 days north Brisbane and Sunshine Coast (July) Logan City Council open days (2) in July 2004 and June 2005 Institute of Public Works Engineering Qld state conference – 2 days Warwick Logov Expo – 2 days Logan Reserve in October (awarded best indoor stand)
LGAQ President & Mayors promoting Local Govt Week
Technology and Innovation Expo – 3 days Gold Coast in December
Note
Annual Contributions Interest Received Recovery of Expenses Referral Fees Startup Contributions
Administration Expense Advertising & Promotion Audit and Accounting Services Bank Charges Computer Expenses & System Support Conference & Trade Show Expenses Contract Services Development Costs Depreciation Expense Fax Transfer Costs Insurance License & Fees Legal Expense Loss on Disposal of Asset Management Services Miscellaneous Expenses Petty Cash Expenses Printing Expenses Sponsorship Telephone Travel & Accommodation
National Surf Championships – 1 week during March
INCOME TAX (BENEFIT)/EXPENSE
Advertising –The target of print advertising has primarily been the rural industry, construction industry and councils. Two periodic publications ‘Council Leader’ and ‘Blues
Kurrawa Beach Promotion
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
7,355 8,138 32,686 625,755 0
7,617 8,034 26,934 547,396 300
673,934
590,281
14,845 55,549 2,400 436 3,881 4,049 487,097 0 1,878 4,169 10,367 7,074 0 0 79,521 797 968 9,904 10,268 5,270 4,965
6,986 44,004 2,230 261 6,171 5,353 327,678 37,170 1,982 0 7,689 7,174 142 663 74,675 104 882 2,815 8,009 2,329 5,980
703,438
542,297
(29,504)
47,984
EXPENDITURE
OPERATING SURPLUS/(DEFICIT) BEFORE INCOME TAX
Agrotrend – 3 days at Bundaberg during May
2004 $
INCOME
LGAQ Infrastructure Symposium – 3 days at the convention centre (April)
IPWEAQ Branch Conference – SEQ Branch 1 day at Logan City (March)
2005 $
2
2,310
2,100
OPERATING SURPLUS/(DEFICIT) AFTER INCOME TAX (31,814)
45,884
ACCUMULATED SURPLUS AT THE BEGINNING OF THE FINANCIAL YEAR
339,114
293,230
ACCUMULATED SURPLUS AT THE END OF THE FINANCIAL YEAR
307,300
339,114
The accompanying notes form part of this financial report. Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
16
5 Note
2005 $
2004 $
183,699 3,245 175,230 9,050
199,364 4,450 164,326 0
371,224
368,140
33,040 11,450
8,985
TOTAL NON CURRENT ASSETS
44,490
8,985
TOTAL ASSETS
415,714
377,125
107,487 0 927
37,267 129 615
TOTAL CURRENT LIABILITIES
108,414
38,011
TOTAL LIABILITIES
108,414
38,011
NET ASSETS
307,300
339,114
CURRENT ASSETS Cash Prepayments Accounts Receivable Other Debtors
3
TOTAL CURRENT ASSETS NON CURRENT ASSETS Receivables Property, Plant & Equipment
3 4
CURRENT LIABILITIES
In November 2004, Dial Before You Dig Queensland amalgamated it’s call centre operations into the national centre operating in Melbourne. All states (except Western Australia) now operate from a single communications centre. Migration occurred during the last week of October and that went largely without incident or difficulty for members and users of the service. The transition also coincided with the introduction of Digsafe software (our national standard) for Queensland, to enable users to have access to direct lodgement on the web. Our goal is to increase web lodgement and gradually reduce other forms of contact, which add complexity and cost to processing. The matrix below shows how the state tracked before and after Digsafe and our comparison with the national average over the last year. Contact Medium and Comparative information
Creditors & Accruals Other Creditors Provision for Income Tax
MEMBERS’ FUNDS Accumulated Surplus TOTAL MEMBERS’ FUNDS
Enquiry by: 04-05 Qld 04-05 Qld National 05-06 Average since Average Target (full year) Digsafe 2004-05 for Qld Phone
24%
30%
33%
27%
Fax
40%
28%
35%
25%
10%
2.4%
7%
2%
Web
26%
39.6%
25%
46%
307,300
339,114
Total Plan Requests
77,969
50,210
387,161
87,527
307,300
339,114
% of Nat Requests
20.13%
19.94%
100%
21.5%
% of Population
18.85%
18.85%
100%
19.34%
The accompanying notes form part of this financial report.
September 22, 2004 (AGM) and November 24, 2004 to vote on constitutional changes. Roger Frith not only served as Chairman of the Queensland Board, but was also appointed Chair of the national association (AADBYDS) as well. Kym Schubert accepted responsibility to represent DBYDQ, on the occasions when Roger could not attend national meetings. At the close of the year John Reid from Brisbane City, resigned from the Board because of an employment change and we will also lose Tom Williams representing Energex, who is likewise standing aside for Chris Druery. All these men have brought experience, expertise and commitment to the Board and their contribution has been very much appreciated. We do thank every Board member and the Chairman for their commitment and diligence to the matters affecting DBYD. Key matters addressed and documents developed through the year have been: • Directors Charter and Code of Conduct • Review of administrative and manager role statements • Occupational Health and Safety Policy (with hazard & incident forms) • Commencement of Strategic plan (to be concluded in 2005-06) • Update of Rules (approved by members and Fair Trading) • Directors Induction Pack • Business Plan for 2005-06
Governance Report.
2004 National Surf Championships - Kurrawa Beach Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
During the year your Board conducted nine (9) meetings (2 by teleconference) to deal with strategic and operational matters. The Board also met in sub-committee another 6 times to plan the transition of the Queensland call centre and deal with other matters. Additional to these was a full day director’s training session and a separate retreat for strategic planning and policy issues. There were two general meetings of members held on
Ipswich Knights Soccer Sponsorship
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
4
17 A recent article in ‘Underground Focus’ magazine spoke about the last 30 years of ‘Call Before You Dig’ in America, noting that a dramatic membership increase among municipality utilities had recently occurred after many years of resistance. This increase was largely due to education, information and partnership according to Claudette Campbell, executive director of the Utilities Protection Centre. Campbell said that for every two steps forward it seemed we took five backwards in convincing utilities of the benefits of one call. While uptake of DBYD by councils in Queensland hasn’t been as fast as we would like, it hasn’t been anywhere near the experience of the US either. In Queensland the Dial Before You Dig Service is in it’s eighth year and we believe the signs are evident of the same growing acceptance among local government too. During the year we had an 18% membership increase and there are currently a number of councils who are progressing down the path of listing with DBYD. We know that gaps exist in the Service and these won’t be filled until everyone with underground assets lists with the Dial before You Dig Service. We are increasing the education aspect through involvement with trade shows, advertising, sponsorships and the like, while partnerships with groups like the LGAQ, QCCF, IPWEAQ and others is developing strong relationships. Meetings continue to occur with asset owners to provide information about industry trends and changes with legal environments that can affect them. In the next year we will strengthen relationships with the IPWEAQ and accept a new sponsorship deal with the Arcadian Surf Club in Townsville. There are changes in the excavation industry too that are becoming increasingly evident, and these alter the way many excavators approach their jobs. Tone location of metallic pipes and cables has been around for many years leaving other pipe and cable compositions largely unlocatable. The new generation Ground Probing Radar (GPR) devices have become cost effective and reliable for location of any underground facility. Added to this has been
the increasing reliance on Vacuum Excavation (VE), as a means to pothole or excavate safely around services. Both GPR and VE have contributed to an improved safety regime and their use is increasing among excavators. So while location methods have changed, has DBYD been able to grow and change too? In November 2004, Queensland joined with 3 other states to use Digsafe software from a common communications centre. This change has meant that most people now have access to lodge plan requests on-line through the web feature of Digsafe. The next generation of Digsafe (V2) will be available in September with improved searching and screens along with faster operation. Digsafe is a product that will continue to grow to meet the changing needs of the excavation industry. A 15% growth in demand for plans along with a 31.7% growth in member referrals, has made 2004-05 one of our milestone years. Next year we have forecast growth to reduce slightly based on housing and construction projections, despite this outlook Queensland is likely to have relatively strong growth for some years to come. The service passed the 20,000 inquiries per million of population during the year and is set to go even higher. This report will outline the growth and activities conducted to reach our goals during the last year and highlight the success of your Service. Roger Frith Chairman DBYD in Qld The Underground Jungle
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
NOTE 1: STATEMENT OF SIGNIFICANT ACCOUNTING POLICES This financial report is a special purpose financial report that has been prepared in order to satisfy the financial reporting requirements of the Associations Incorporations Act Queensland. The committee has determined that the association is not a reporting entity. The financial report has been prepared in accordance with the requirements of the Associations Incorporation Act Queensland and the following Australian Accounting Standards. AAS 1 Profit and Loss or Other Operating Statements AAS3 Accounting for Income Tax AAS5 Materiality AAS8 Events Occurring After Reporting Date No other applicable Australian Accounting Standards, Urgent Issues Group Consensus views or other authoritative pronouncements of the Australian Accounting Standards Board have been applied. The financial report has been prepared on an accruals basis and is based on historic costs and do not take into account changing money values, or except where specifically stated, current valuations of non-current assets.
The depreciable amount of all fixed assets are depreciated over the useful lives of the assets to the association commencing from the time the asset is held ready for use. (c) Revenue Interest revenue is recognised on a proportional basis taking into account the interest rates applicable to the financial assets. Revenue from the rendering of a service is recognised upon the delivery of the service to the customers. All revenue is stated net of the amount of goods and services tax (GST). (d) Goods and Services Tax (GST) Revenues, expenses and assets are recognised net of the amount of GST, except where the amount of GST incurred is not recoverable from the Australian Tax Office. In the circumstances the GST is recognised as part of the cost of acquisition of the asset or as part of an item of the expense. Receivables and payables in the statement of financial position are shown inclusive of GST.
The following material accounting policies have been adopted in the preparation of this financial report. (a) Income Tax The association adopts the liability method of tax-effect accounting whereby the income tax expense shown in the income and expenditure statement is based on the operating profit before income tax adjusted for any permanent differences. Non-member income of the association is only assessable for tax, as member income is excluded under the principle of mutuality.
Creek Crossing Western Qld
(b) Fixed Assets Office equipment is carried at cost less, where applicable, any accumulated depreciation. Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
18
3 2005 $
2004 $
NOTE 2: INCOME TAX EXPENSE Prima Facie Tax payable on operating surplus/(deficit) at 30% (2004: 30%) (8,851)
14,395
Less tax effect of: Non taxable member income and expenditure arising from the principle of mutuality
11,161
12,295
2,310
2,100
$
$
175,229 0
163,551 775
175,229
164,326
33,040
-
NOTE 3: RECEIVABLES
Queensland Call Before You Dig is a non-profit association of members who own or manage underground services right across the state. The Service trades as Dial Before You Dig Queensland. It provides a single website, phone number 1100, fax 1300 652 077 or that excavators can access from anywhere in Australia. The specifics of the work site are recorded and members with assets in the area are notified. This one stop referral service is free and is an easy way for all excavators to obtain details about any underground pipes or cables before starting work. Vision:
Current Receivables Accrued Income
Non Current Non Interest Bearing Loan - AADYBDS NOTE 4: PROPERTY, PLANT & EQUIPMENT $
$
5,774 1,053
9,202 (1,689)
4,721
7,513
Office and Computer Equipment-at cost Accumulated Depreciation
9,816 3,087
2,045 (573)
6,729
1,472
Total Property, Plant & Equipment
11,450
8,985
Plant & Equipment-at cost Accumulated Depreciation
To be the first point of inquiry before any excavation work commences. Mission : To facilitate access to information from our members, that promotes safe excavation and the protection of underground services. The Mission will be achieved by: • Providing ease of contact through various electronic mediums • Establishing partnerships with organisations who have similar objectives • Encouraging a culture where no digging occurs without plans • Growing our membership base • Including organisations in membership who may not have underground services, but fit the broad objectives of DBYD in Qld • Delivering world class service that builds confidence in DBYD • Continual improvement through AADBYDS membership and partnership • Actively promoting use of the DBYD Service to excavators and planners • Commanding respect in the industries that benefit from or work with DBYD • Being cost effective, efficient and strongly supported by our members The Australian Association of Dial Before You Dig Services (AADBYDS) was formed in 1999, and is making Dial Before You Dig more consistent
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
across Australia. In cooperation with the AADBYDS, QCBYDS is working to create service improvements, promote web-based software and operate from a single national communications centre for the whole of Australia. Over the last year, a Business Operations Manager and resident Information Technology Manager has been working for the AADBYDS to further support these goals and the state associations. Now in its eighth year, the Dial Before You Dig Service in Queensland (registered trading name of QCBYDS Inc) has realised growth in plan requests of 15% during the year. That growth created increased referrals to our members and became the biggest year yet in terms of total requests made and referrals generated. During the year the Service changed over to web-based Digsafe software and we successfully migrated our call centre processing to a centralised operation with other states. The long and valuable relationship with Mondial Assistance concluded in October, as Queensland consolidated with three other state associations into the Call Centre Solutions (CCS) operation administered by the AADBYDS. Contact growth over the next year is projected at 12%, with consistent demand fuelled by state growth along with continued interstate migration. The new South East Qld infrastructure and development plan will no doubt produce growth in DBYD Queensland for some years yet, as we gear up for increased population and the accompanying services required over the next decades.
DBYD sponsored Porsche Adelaide Classic
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
2
19
The 2004-05 DBYD Board at meeting. Left clockwise 窶適ym Schubert, Kevin Black, Roger Frith, John Reid and Gary Searston. Tom Williams is absent from the photo.
The DBYD Call Centre The CCS Call Centre where DBYD requests are processed for our members.
Origin Plant at Roma Western Qld
New town bore Charleville
Brian Zeller and Guy Strange at CCF Awards Night Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Dial Before You Dig Service Inc. Annual Report 2004/2005
Queensland Call Before You Dig Service Incorporated
Annual Report
2004-2005 Dial Before You Dig in the community
growing awareness
Further Information: Queensland Call Before You Dig Service Inc. 1 Challinor Drive Albany Creek Qld 4035 PO Box 2022 Milton Qld. 4064
And growing our future
Managers contact: Phone 07-3325 4444 Fax 07-3325 4344
For underground asset enquiries: Website â&#x20AC;&#x201C; www.dialbeforeyoudig.com.au or, Phone 1100 or, Fax 1300 652 077 Trading as Dial Before You Dig Queensland.
ABN 34 464 054 437