Lean/Six Sigma Every day Wisconsin businesses compete in a global economy that is running faster, leaner and less expensive. Your challenge is to provide the highest customer value at the lowest cost and still keep team members engaged and committed. At FVTC, our Lean Performance Center brings you Lean and Six Sigma training programs that will grow and evolve with your organization and help you accelerate performance. Learn how to develop your human talent and operational culture to compete and grow through Lean/Six Sigma training programs from a network of experienced, certified instructors. Our Lean Performance Center features a range of training, individual coaching and consulting services designed to improve your bottom line. Whether you need classroom settings, online training, on-site consultation or long-distance learning, our certified instructors and customized course offerings help you find the process improvement methodology that improves your financial performance.
Challenge – An Accounting Manager is tasked with reducing the time it takes to close the books each month. Although the manager has tried to support her employees during the busy time, she has been unable to make significant progress in the project. It was noted these delays are due to getting information from other areas of the organization such as Sales and Marketing when required by the closing schedule. The Accounting Manager is feeling the pressure from the Executive team to get the numbers to them earlier each month, but is unable to make progress. Solution – Using value stream mapping, the experts
from the Lean Performance Center helped the Accounting Department identify the most critical improvements. Through a rapid improvement event, the accounting employees, along with sales and marketing employees collaborated to reduce the closing lead time significantly. The best part about the experience is that the individuals involved are now ready to lead other improvement events to help this organization continuously improve.
To develop a culture of process improvement that promotes problem-solving allowing your business to compete and grow, email bi.services@fvtc.edu or call (920) 735-2525 (Appleton) or (920) 236-6156 (Oshkosh). Explore more at www.fvtc.edu/bis/leansixsigma
Managing From Gemba
NEW! P
Presenter: FVTC Faculty Managing in a Lean Environment creates a unique set of challenges for mid-level managers. It requires direct observation and support of work processes which requires more time managing from the floor — where the value creating work happens — and less time in meetings. During this four-hour series of four classes, learn how to adapt your management style allowing you to focus on what really matters. Learn about the key elements of Leader Standard Work, Visual Management, Daily Huddles and how to communicate with teams as well as organizational leaders. LEARN ABOUT: Using visual management to identify problems and improve metrics and measures • Developing and implementing leader standard work • Communicating with your teams and organizational leaders SCHEDULE Start End 10-06-11 02-09-12
$750
“
10-21-11 02-24-12
Day(s) Th F Th F
Time(s)
8:00 am - 12:00 pm 8:00 am - 12:00 pm
Site Class No.
BC BC
24280 30754
Continental breakfast, 1.6 CEUs “Over the past five or six years, the automated pass rate on renewals had dwindled from approximately 15% to 3% for a number of reasons. The low pass rate was causing inefficiencies for underwriters and customer service specialists by having to manually touch thousands of policies.” Tim Riedl, Vice President of Commercial Lines Underwriting, SECURA Insurance By assembling a cross-functional team of SECURA employees and adopting the Six Sigma approach, Tim, with the help of FVTC’s experienced, certified instructors, was able to eliminate business rules affecting some 4,000 accounts annually with no impact on loss or policyholder retention ratios. The team expects that the changes it made will enable the organization to achieve its pass rate target of 25%. 47