learning material of receptionist

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High season Hospitality Industry

PO-Paid out Posting

Peak season of a hotel, prices are normally at their highest. A collective term for business providing accommodation and food beverages and other facilities to people who are away from home. Number of room let on a particular day. Machine used to imprint details from a credit card into the sales voucher. Card issued to the guest on registration. It display room number, name, rate and other relevant details. Used when the guest requests the key. Quietest periode at the hotel, prices are normally at their lowest The main account on which charges have been recorded by company ao particular guest. Charges not recorde on the main account are normally posted on an incidental account. The rate includes room, breakfast and one meals, usually dinner. Also known a demi pension and half board. Person who has made areservation and does not arrive on particular day. Rooms not available for letting, e.g. rooms being repaired or redecoreated. Term meaning to accept more rooms than there are available. This is done to ensure 100 per cent occupancy, allowing for cancellation, no shows and early departures. When the hotel cashier will pay out on behalf of the guest. Term used for entering charges onto a guest’s account.

Prepayment

An amount paid in advance of services rendered.

Pre-Register Rack rate

Registration details provided in advance of a guest’s stay Current rate charged for each rooms as established by the hotel management. Section of the hotel dealing with check in and room status. Refers to the actual number of rooms let as a percentage Rooms sold X 100 % Total rooms available Indicates whether a rooms is accupied, vacant or reserved at any given time. A facility offered to guest for the storage of valuable property. Specials interest tours. People who normally visit a place once Special attention guests.

House count Imprinter Key card

Low season Master Bill

Modified American Plan No Show Out of order Over booking

Reception Office Room occupancy %

Room Status Safe Deposit SITs SPATT

8 Modul Provide Accomation Service SMKN 57 Jakarta by Oky Dewayanti


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