Delaware Business September October 2016 by Delaware State Chamber of Commerce

DELAWARE BUSINESS September/October 2016

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PLUS: • Health + Fitness • Election Issues • Back to School • Manufacturing

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Departments President’s Message .............................. 2 No Easy Answers Legislative Priority .................................. 3 Election to Choose Next Governor and General Assembly is Important Chairman’s Message .............................. 4 Staying Focused on What’s Important to You

Along with leadership from Representative Bryon Short and Senator Brian Bushweller, Governor Markell signed the equity crowdfunding bill, or HB327, on July 11, 2016. Start-ups & small businesses now have more access to capital.

In this Issue

Member News and Notes ...................... 5 Business Spotlight: Baker Tilly Nonprofit Spotlight: Ronald McDonald House Welcome New Members ...................... 10 Chamber Scene ..................................... 12

Features

Newsbites ............................................... 46

GUIDE TO HEALTH + FITNESS ................................................................................. 15

Calendar ................................................. 47

Saint Francis Healthcare: Building a Future on a Strong Foundation LeBron Does It!

Chamber Committees .......................... 49

GUIDE TO ELECTION ISSUES ................................................................................... 22

Chamber Member Benefits ................. 50

Q&A with State Party Chairmen Meet the Candidates for Governor The Truth about Delaware’s Global Brand And More…

For Assistance, Contact the Chamber .......................................... 52

BACK TO SCHOOL.................................................................................................... 35 A Healthy Outlook: Student Talent Key to Industry Success The Digital Difference Data Insights to Opportunity Outcomes

Our Oversight! The great photos of DelTech President Mark Brainard featured in our July/August issue were shot by Nick Wallace Photography.

GUIDE TO MANUFACTURING ................................................................................... 44 Manufacturing Dinner?

DELAWARE MANUFACTURING EXTENSION PARTNERSHIP .................................... M1 DEMEP: Helping Delaware’s Manufacturers Grow

On The Cover Pictured from left to right: Dr. Seyedmehdi Jadali (Trauma Medical Director), Dr. Scott Dickson (Emergency Department Medical Director), Dr. Michael Polnerow (Chief Medical Officer) and Brian Dietz (CEO) PHOTO BY DICK DUBROFF/FINAL FOCUS

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Volume 21, Number 5 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

DELAWARE BUSINESS

Message from the President On Election Day we will be choosing the leaders who will represent us in national, state and local government. Those interested in the economic health of our state should pay attention to candidate positions on a number of issues. A good guide on these issues is the Delaware Business Rich Heﬀron Roundtable study Delaware Growth Agenda released in July. The study presents issues facing our state along with potential means to address them. When comparing candidates for elected office, the first question voters should ask: is the candidate prepared to make difficult decisions? These are decisions on the challenges that face our state that might not be popular among all constituencies, but will address the greater good. These challenges include: • Long-term stabilization of the state revenue structure. • A thorough and wise review of government spending. • Establishment of a public/private economic development organization. • Innovative means of paying for 21st century infrastructure. • Restructuring of the permitting and regulatory system with a focus on making the process more efficient and timely without changing the intent of the rules. • Modernization of the Coastal Zone Act, by encouraging the clean-up of former industrial sites in return for development opportunities that create jobs. • A close look at the state corrections system with the intention of reducing costs, while preparing inmates for a productive life after release. • Investment in addiction treatment programs combined with serious efforts to terminate the illegal drug distribution system. • Public safety programs that will reduce violent crime in distressed communities. • Continued restructuring of the K-12 public education system, while providing adequate funding for a productive and highly regarded system of higher education. There are no easy answers to the issues our state faces; it is important that we elect the candidates willing to make challenging decisions, while articulating a positive outlook for the future.

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

EDITORIAL STAFF Salvatore J. “Chip” Rossi Chairman

A. Richard Heffron President

Christina Jones Graphic Design

BOARD OF DIRECTORS Donald T. Fulton Salvatore J. “Chip” Rossi George J. Weiner Bank of America Associates VICE CHAIR Martha S. Gilman Gary R. Stockbridge Gilman Development Delmarva Power Company TREASURER Michael Houghton Barry Crozier Morris, Nichols, Arsht & Belfint, Lyons & Shuman Tunnell, LLP CHAIR

Scott Malfitano CSC – Corporation Service Company Nicholas Marsini PNC Bank, Delaware, Retired Chad Moore The Bellmoor Inn & Spa Dennis M. Salter Summit Realty Advisors, Inc.

Mark Stellini Assurance Media, LLC Mark Turner WSFS Bank Richelle Vible Catholic Charities of Delaware Katie Wilkinson Fulton Bank, N.A.

BOARD OF GOVERNORS William R. Alan Delaware Community Foundation

John (Jack) Healy III Healy Long & Jevin, Inc.

Theodore J. Prushinski Citizens Bank, N.A.

Tony Allen Bank of America

Rita P. Hollingsworth

James Randall Caldwell Staffing

Stephanie Andrzejewski AstraZeneca Pharmaceuticals LP

Timothy J. Houseal Young Conaway Stargatt & Taylor, LLP

Steve Baccino Delmarva Power

Christopher L. Kenny ShopRites of Delaware

Robert (Rob) Rider, Jr. O.A. Newton

Michael B. Berardi Wohlsen Construction Company

Richard Kenny ShopRites of Delaware, Retired

John S. Riley Ashland, Inc.

Murray Berstein Nixon Uniform Service, Retired

Bernhard Koch AAA Mid-Atlantic

William B. Robinson George & Lynch, Retired

Julian H. “Pete” Booker The SmartDrive Foundation

Nicholas P. Lambrow M&T Bank

Richard D. Rowland Rowland, Johnson & Co., PA

Jennifer Gimler Brady Potter Anderson & Corroon LLP

Richard H. LaPenta Insurance & Financial Services, LTD

Rhett Ruggerio Ruggerio Willson & Associates, LLC

Dr. Mark T. Brainard Delaware Technical Community College

Stephan Lehm VanDemark & Lynch, Inc.

Michael Ratchford W.L. Gore & Associates, Inc.

Greg Sawka Bancroft Construction Company

Kevin C. Broadhurst Comcast

Alan Levin SoDel Concepts

Robert L. Byrd The Byrd Group

Renee Lewandowski Agilent Technologies

Fred C. Sears, II Delaware Community Foundation Retired William Smith Environmental Alliance

Timothy J. Constantine Highmark Delaware, BCBS

Andy Lubin Delaware Financial Group

W. Laird Stabler, III Laird Stabler & Associates, LLC

Thomas J. Cooper Cooper Realty Associates

Hinton J. Lucas, Jr. DuPont, Retired

Grace Stockley FideliTrade, Incorporated

Charlie Copeland Associates International, Inc.

William E. Manning Saul Ewing, LLP

Richard K. Struthers Ashford Point

Ernest Dianastasis CAI

Guy Marcozzi Duffield Associates, Inc.

Dian C. Taylor Artesian Water

Brian DiSabatino EDiS Company

Paul M. McConnell McConnell Development, Inc.

James A. Tevebaugh Tevebaugh Associates

E. Andrew Disbatino EDiS Company, Retired

Bonnie Metz Verizon, Delaware

William M. Topkis

Denis Dunn AT&T Delaware

Calvert Morgan, Jr. WSFS Bank

G. Kevin Fasic Cooch & Taylor, P.A.

Peter Morrow The Welfare Foundation

Jeffrey M. Fried Beebe Healthcare

Terry Murphy Bayhealth Medical Center

Julie Garner AstraZeneca Pharmaceuticals LP

Janice E. Nevin, M.D, MPH Christiana Care Health System

Dave Hargadon TD Bank

Brian Nixon Invista

Pete Hayward University of Delaware Retired

Roy Proujansky, MD Nemours Children’s Healthcare System

Michael S. Uffner AutoTeam Delaware Clinton Walker Barclaycard US William S. Wallace JPMorgan Chase Robert W. Whetzel Richards, Layton & Finger Stuart Widom Calpine Harry L. Williams Delaware State University

STAFF A. Richard Heffron President

James DeChene Director, Government Relations

Chuck James Senior Vice President, Membership

Marianne K. Antonini Sr. Vice President & CFO

Mark A. DiMaio Director, The Partnership, Inc.

Fred Miller Advertising/Retention

Cheryl Corn Executive Assistant to the President, Senior Vice President, Communications

Linda D. Eriksen Accounting Associate

Bill Osborne Interim President, DPPI

Ken Evans Account Executive

Kelly Wetzel Program & Communication Specialist

DELAWARE STATE CHAMBER OF COMMERCE 1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

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LEGISLATIVE PRIORITY

Election to Choose Next Governor and General Assembly is Important

PHOTO BY DICK DUBROFF/FINAL FOCUS

BY JAMES DECHENE

THE 148TH GENERAL ASSEMBLY ended on June 30, 2016 having passed budget, bond, and grants-in-aid bills, expanded R&D tax credits for Delaware companies, allowed crowd funding for startups and changed the way corporate income tax is calculated. They also attempted to raise the minimum wage, implement competition killing “union only agreements” on state funded work, and mandate certain industries provide guaranteed 30 hour work weeks. In addition, they avoided any discussion on economic development opportunities like modernizing the Coastal Zone Act, changing the funding mechanism for water infrastructure projects or implementing Governor Markell’s proposal to curtail out of control state health care costs by having state employees contribute a bit more to their insurance plans. Looking ahead to next year, the challenges facing the new Governor and General Assembly are piling up. A revenue and spending system inadequate for long-term sustainability, uncertainty surrounding the state’s lucrative – yet found to be largely flawed – unclaimed property program, infrastructure needs outpacing traditional funding sources, and in general a growing inimical attitude towards the business community that has echoes from the national political scene where excoriating businesses to “pay their fair share” amongst charges of treating employees unfairly is a growing clarion call. Delaware State Chamber of Commerce members, and the business community at large, should find these trends worrisome. They DELAWARE BUSINESS

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should also, in turn, educate themselves on who represents them in Dover in the House and Senate and verify if their voice is being heard on important legislation impacting business. As of this writing, 6 of the 11 Senators up for election this year will face a general election opponent, and in the House 18 of 41 will. Other seats will be decided in the September primary where outcomes are generated by a small percentage of party faithful. Four members of the Senate are running unopposed along with 21 House members. The outcomes of this election will dictate the direction taken in Dover for the 149th General Assembly. Whether focus will be placed on bringing economic development opportunities to entice businesses to expand or relocate here, or if another wave of job killing legislation like minimum wage increases, increased regulatory mandates placed on businesses, along with tax increases will be our path. In this issue of Delaware Business, you will see pending issues important to the business community outlined by your peers. From tax policy, to workforce development, to economic development, these represent the Chamber’s advocacy focus for the coming years. You will also read interviews from the Democrat and Republican Party chairmen on their views of issues facing the state and the solutions their party is focused on. We need your voices to be heard in Dover to help shape positive outcomes for business, and this election is the first step. Educate yourself and be sure to vote. 3

Message from the Chairman: Staying Focused on What’s Important to You The most important role of any chamber of commerce is to help its members succeed. Earlier this year, we asked all of you what you wanted from your state chamber of commerce. While most of your responses aligned to topics that we are working on today, we learned a few things that are helping us better serve Chip Rossi you in the future. You told us that the most important area of support is the role that we play advocating for legislation on key issues. Whether discussing the commercial impacts of the Coastal Zone Act or encouraging legislation that provides greater access to capital for small business owners, we strive to be a consistent voice at the legislative table. These discussions, and others like it, ensure that the interests of our members are represented in the legislative debates that affect how Delaware does business. You also asked us to continue to work with the state to find new ways to drive sustainable revenue growth in Delaware. The budget shortfall continues to widen as the Delaware Economic and Financial Advisory Council (DEFAC) reduces revenue projections faster than the state assembly can identify ways

to reduce spending. This is an opportunity for us, as business advocates, to continue to encourage state and local leaders to tackle the difficult decisions that need to be made today to continue to attract and retain businesses across the state. Finally, you told us that you appreciate and enjoy the networking and learning opportunities that we offer. To build on that, this year we hosted multiple meetings with key elected officials to discuss legislation affecting small businesses and ideas for improving the Delaware economic climate. In addition, we created the inaugural John H. Taylor Jr. Education Leadership award that was presented to Jack Varsalona, president of Wilmington University, during our 2016 Superstars in Education ceremony in May. It is important to remember that this work takes time. We may not see the results we want from every legislative session or key vote, but we remain committed to working on the things that will help our state – and our members – thrive and grow. On behalf of the board and the staff, thank you for the opportunity to continue to work on the issues that you have told us are important to you.

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Member

news&Notes BUSINESS SPOTLIGHT

BAKER TILLY: Small but Mighty BY LORA BILTON ENGLEHART

Baker Tilly Virchow Krause, LLP (Baker Tilly) may be one of the 15 largest accounting and advisory firms in the United States and the largest North American affiliate of Baker Tilly International, the eighth largest network of accounting firms in the world, but you would never know it when visiting its Wilmington office where the company employs ten people. The successful small business focus of Baker Tilly’s Wilmington office has resulted in the firm being routinely included in top accounting firm workplaces lists. Most recently, Baker Tilly was recognized with

consultation for closely held businesses Washington, DC, Atlanta, Dallas, Austin, and high net worth clients. At Baker Milwaukee, and Madison. Tilly, Jowers’ practice consists largely Collaboration is a cornerstone of the of partnerships, including operating Baker Tilly culture and with accounting businesses, real estate partnerships, professionals located across the United and investment partnerships, States, it is a value that is as well as S corporations, high present at all times. The net worth individuals, trusts, smaller offices welcome the and gift tax returns. She is also advantage of calling on larger experienced in tax planning and Baker Tilly offices in the tax minimization strategies, and region to provide any service assists clients with federal and for their clients. For example, state audits. there is not an international Jowers credits the firm’s tax specialist in Wilmington, Randi L Jowers, Growth and Retention of Women but there is one available in CPA, Partner (GROW) program for promoting a culture that supports women in the accounting field. GROW was created to uphold Baker Tilly’s core values in areas that affect both men and women such as career advancement, flexible work arrangements, mentoring, networking, the nearby Philadelphia office. and benefits and to create and maintain a Baker Tilly has been recognized as work environment that promotes diversity. a “Best Place to Work” for women, a A grateful Jowers explains, “It was after well-earned honor that is appreciated I returned from maternity leave in 2013 by its female employees in Wilmington. that Baker Tilly presented me with the Randi Jowers, CPA, applauds Baker Tilly’s business philosophy and priorities. opportunity to become a partner.” GROW is now in its eighth year as Baker A Philadelphia native, Jowers joined Tilly’s signature firmwide initiative and will Baker Tilly’s Wilmington office in continue to be a catalyst for opportunities 2011 with a BS in accounting and a across the firm for all team members. Masters of Taxation, both from Villanova To learn more about Baker Tilly, University. She now has more than 18 the firm’s GROW program, and Randi years of public accounting experience Jowers, visit http://bakertilly.com/. with a focus on tax preparation and

Collaboration is a cornerstone of the Baker Tilly culture and with accounting professionals located across the United States, it is a value that is present at all times. an Employee Voice Award for highest level of engagement in a medium-sized business (Quantum Workplace, 2015). Headquartered in Chicago, Baker Tilly originated in 1931, and has enjoyed continuous, substantial growth ever since. Baker Tilly merged with regional firm, ParenteBeard, LLC, on October 1, 2014. The combined firm currently employs more than 2,700 team members and has 35 offices spanning the Midwest, Northeast, and South including Philadelphia, New York City, Minneapolis, Detroit, Pittsburgh,

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Member

news&Notes NONPROFIT SPOTLIGHT

Ronald McDonald House Celebrates 25 Years SERVING NEARLY 42,000 FAMILIES SINCE 1991

BY LORA BILTON ENGLEHART

is proud to point out that, “A hot “Let’s Dance… put on evening meal is provided every your red shoes and night by local businesses and dance!” David Bowie’s song lyrcommunity groups.” Faithful supics are the perfect inspiration for porters include AAA Mid-Atlantic, “The Red Shoe Affair” celebrating Artisans’ Bank, Bank of America, the 25th anniversary of Ronald Barclays, Christiana Care ED McDonald House of Delaware and NICU, Delaware McDonald’s on Saturday, October 22 at the Owner/Operators, Discover Card, Hotel du Pont. Attendees are Hockessin Athletic Club, JPMorgan encouraged to wear red shoes Chase, MySherpa, Nemours/Alfred in tribute to Ronald McDonald’s I. duPont Hospital for Children and iconic footwear as they dine and Royal Pest Solutions. dance the night away in the Gold Since our doors opened 25 years ago, the Clune family is one of Over the years, RMHDE has Ballroom. the nearly 42,000 families who have been provided a “home away expanded its programming The spark for Delaware’s from home.” to include Ronald McDonald Ronald McDonald House was Family Rooms at Christiana ignited in 1986 when a group of Hospital in Newark, Bayhealth concerned medical professionMedical Center in Dover als and local citizens (includand the Nemours/Alfred I. ing Len and Dora Dukart, the duPont Hospital for Children owners/operators of Delaware’s in Wilmington. Cornforth adds, first McDonald’s restaurant) “These quiet rest areas, like joined forces to provide an oasis Ronald McDonald House of from the stress and tension of Ronald McDonald House Charities, which Delaware, replicate a comfortable home the hospital setting for families with a has roots in Philadelphia. The first Ronald atmosphere.” child receiving long-term treatment at So, put on your red shoes and support McDonald House opened there in 1974, Nemours/Alfred I. duPont Hospital for Ronald McDonald House of Delaware at the result of a collaboration between the Children, a place where families could the “Red Shoe Affair” and help celebrate rest, gather strength and receive support Philadelphia Eagles and the McDonald’s 25 years of compassion and caring for restaurant chain. The first House weland comfort from others who underuprooted families during a child’s medicomed families of children being treated stood their situation. cal ordeal. Cocktails begin at 6 p.m. folat Children’s Hospital of Philadelphia. Ronald McDonald House Delaware lowed by dinner and dancing to the Currently, there are 358 Ronald (RMHDE) opened its doors across from McDonald House programs in 42 countries band Strangers. the hospital on Rockland Road on Visit www.rmhde.org for more informaand regions and more than 7,200 bedJune 7, 1991. Since then, it has been tion about RMHDE. For more information rooms available for families every night. a “home away from home” for families about “The Red Shoe Affair,” contact Ronald McDonald House of Delaware has from around the world, although 36% of Dawn Brooks at d.brooks@rmhde.org or grown from its original 17 guest rooms to the families are from Kent and Sussex 302-428-5315. 50. Pam Cornforth, president and CEO, Counties. RMHDE is part of the global

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A.R. Morris Jewelers Shiny New Location BY DENÉE CRUMRINE

It’s the same store with the same great service, it’s even in the same Powder Mill Square shopping center. Now across the parking lot from its original location, A.R. Morris Jewelers has set up shop in a larger space. The new location boasts the addition of in-store Rolex and Forevermark Diamond boutiques. A grand opening event was hosted by the store on Thursday, July 28, 2016. For the better part of the day, guests could shop while sipping a glass of champagne or wine. Designers Steve Mazza, Roberto Coin and Alor were featured in trunk shows on site, in addition to a wide array of all things sparkling.

Guests were treated to passed hors d’oeuvres and gift certificates for $100 discounts on purchases of $500 or more. A ribbon cutting ceremony took place at 1:00 p.m. with the Delaware State Chamber of Commerce. Albert R. Morris founded A.R. Morris Jewelers in 1960 and it has remained a family endeavor ever since, with son Bret Morris heading the second generation of ownership. As one of the largest diamond and designer jewelry businesses on the East Coast, the Morris Family takes great pride in their expertise, customer service and satisfaction, and value. A.R. Morris Jewelers joined the Delaware State Chamber of Commerce

in 1979, and continue to be a respected member engaged with its fellow businesses. Albert served on the DSCC board of directors from 1994 to 2008, and Bret followed suit in 2008 and served through 2014. In 2008, DSCC awarded the inaugural Marvin S. Gilman Bowl to Albert R. Morris at the 10th Anniversary Superstars in Business Awards program. The Gilman Bowl, named in memory of Marvin S. Gilman, was established as a tribute to small business leadership. Upon receiving the award, Morris recognized his family as an important element to his business’ success, “We try to do what is best for the community and without [my family’s] help, I couldn’t achieve it.” Morris was also recognized by the Small Business Council of America as the Small Businessman of America in 2004 and received the Better Business Bureau’s Small Businessman’s Ethics Award. He was president of the Downtown Business Association and active in many charities including the American Cancer Society, the American Heart Association and Alexis De Tocqueville Society.

Albert R. Morris and Brett Morris cut the ribbon on the new location of the family owned business.

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Be sure to visit A.R. Morris Jewelers at their new location! Powder Mill Square 3848 Kennett Pike Greenville, DE 19807 302-777-4367 www.armorrisjewelers.com

Member

news&Notes Creating a Better Delaware Together DELAWARE CITY REFINING COMPANY PARTNERS WITH DSCC

The Delaware City Refining Company (DCRC) is proud to be a part of the Delaware manufacturing community, providing jobs and helping to fuel Delaware’s economy as one of the state’s top manufacturing employers. The Delaware City Refining Company has been named one of Delaware’s Top Workplaces for three consecutive years. Manufacturing is essential to the health of an economy, and the Delaware State Chamber of Commerce’s efforts to help revive high valueadded manufacturing jobs in Delaware are to be applauded. “We are fortunate to be able to meet with other business people and political leaders to better understand the things we can do to make a better environment for manufacturing and, ultimately, create a better Delaware,” says José Dominguez, Refinery Manager, Delaware City Refining Company. The Delaware City refinery looks forward to a continued partnership with the Delaware State Chamber of Commerce.

Meet the New Members networking event was hosted at the Chamber on July 19, 2016.

DSCC Welcomes Denée Crumrine The Delaware State Chamber of Commerce is pleased to welcome Denée Crumrine. Ms. Crumrine joined the staff on July 25th as Communications Manager. She previously worked for the Chamber as Program and Communications Specialist. Her career experience includes Delaware BioScience Association and Harford County Public Schools. Denée’s creative talent and writing skills will enhance the State Chamber’s collaborative team to keep our members informed on timely issues that are important to the business community. She is a graduate of the University of Delaware and is a dedicated volunteer at Exceptional Care for Children. Please welcome Denée.

Denée Crumrine Communications Manager dcrumrine@dscc.com (302) 576-6566

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SAVE THE DATE Small Business, Great Big Event

18TH Annual Marvin S. Gilman Superstars in Business Awards Luncheon Sponsors: WůĂƟŶƵŵ͗

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STATE C HAMBER SCENE

Ronald Allen of Managing Change, LLC jokes around with Dogfish Head Craft Brewery founder Sam Calagione at our evening mixer in June.

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From left: DSCCâ&#x20AC;&#x2122;s Denee Crumrine, Kaci Hopkins of Aerotek, Ruby Harrington of Delaware BioScience Association and Allison Sample of Aerotek

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DSCC’s Rich Heffron, Lauren Griest of EHI Holdings and Lauren Meyers of Enterprise Holdings at Meet the New Members in July.

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Guide to Health + Fitness

Building a Future on a

Strong Foundation Saint Francis Healthcare Focuses on Quality, Service & Experience BY PAM GEORGE

BRIAN E. DIETZ, FACHE has seen a lot of the country during his 37 years in the health care industry. As a consultant, the Baltimore native — whose father was a career Navy man — has moved to wherever he was needed the most, from the West Coast to the Midwest. He’s led hospitals in multi-unit health care systems, and he’s worked in small rural hospitals. When he had the opportunity to work with Saint Francis Healthcare, located in Wilmington’s Little Italy section, he welcomed the move. “The thought of getting back on the East Coast was exciting,” says Dietz, who earned his master of science in hospital administration from The George Washington University in Washington, D.C. Over three decades, Dietz has amassed a wealth of experience in health care administration, physician practice management, health care information technology, and revenue-cycle management. His expertise in hospital turnarounds made him the ideal choice to serve as Saint Francis Healthcare’s interim CEO in May 2013. The hospital, which was founded in 1924 by the Sisters of St. Francis of Philadelphia, had experienced major turnovers at the management level for nine years. At the time, Saint Francis was part of CHE Trinity Health, which was created by the merger between Catholic Health East and Trinity Health in May 2013. One of the largest multi-institutional Catholic health care delivery systems in the United States, the organization was rebranded as Trinity Health in November 2014. Saint Francis is now one of 92 Trinity hospitals in 22 states. Headquartered in Livonia, Michigan, Trinity Health is a $15.9 billion organization with 97,000 full-time employees, 5,300 employed physicians, and 23,900 affiliated physicians. In January 2014, eight months after Dietz began serving in the interim role, he was appointed the president and CEO. In an interview, he discussed the benefits of being part of Trinity Health, the future of Saint Francis in Wilmington, and the recent announcement that Saint Francis has met the criteria to become a state-designated provisional Level III trauma center — the only one in Wilmington. These are edited excerpts from the conversation. DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Brian Dietz, CEO Saint Francis Healthcare

What was your most pressing concern when you came to Saint Francis? The single biggest challenge was to recruit an executive team to fill some gaps and to reassure the board and the community about the future of the hospital. We’d had turnover in every major position, from CEO to chief nursing officer to chief financial officer to senior vice president. There was no common reason as to why those executives had left over the years. Today, we have by far the most experienced executive team that’s ever been here. We work very well together, and we’re very committed to moving Saint Francis forward.

Is it difficult to recruit physicians and other staff to come to Wilmington? I’ve managed hospitals in nine states now, and Delaware, particularly Wilmington, is a very desirable location. We have physicians on our staff who live in New Jersey, Philadelphia, Delaware, and Maryland — there are a lot of options. We also have a residency program at Saint Francis, and every year, we have a graduating class that we can tap into. Executive positions in health care are in high demand. We did a national search 15

Guide to Health + Fitness for our executives. Our senior vice president of strategic planning, Arek Tatevossian, came from Los Angeles. A competing candidate was the head of strategic planning for Johns Hopkins.

Saint Francis is Delaware’s only Catholic hospital. What does that mean? Many Catholic hospitals are the reflection of the work of people who were serving the poor and people in need of health care services, often in remote parts of the country. Today, the terminology is “faith-based health care.” We hold very close to the tradition of the Catholic Church’s ethical and religious directives in terms of practicing health care. But by and large, we offer most of the services that you’d receive in another hospital.

What’s the advantage of being part of Trinity Health? For Saint Francis, which is essentially a standalone hospital in Delaware, it provides tremendous clinical and professional resources that we can tap into to help us achieve our goals here in Delaware. Saint Francis has been selected by Trinity Health as an alpha site for the implementation of a state-of-the-art electronic health record system.

What is the Delaware Care Collaboration? It is an Accountable Care Organization that we started in partnership with the Medical Society of Delaware. The Center for Medicare & Medicaid Services has the Medicare Saved Sharing Program to encourage coordination and cooperation among providers to improve the quality of care for Medicare fee-for-service beneficiaries and reduce unnecessary costs. Physicians are incentivized to improve the quality of care to patients, thereby lowering the overall cost of care. If we are successful at doing that, the federal government gets a share of the savings and so do we. We then share our savings with the physicians. We have 58 physicians enrolled the program and more are joining.

Where are the trends in health care? Things are moving from inpatient care to outpatient care. The federal government is moving toward population health management, which involves employing strategies to improve the health of defined groups of individuals at the lowest necessary cost. There are a lot of patients who go to the hospital who really don’t need to be cared for in the hospital. People are being taken care of at home and in other settings that don’t require an inpatient admission.

So, how can a health care system adapt? Like every other system, we’re doing all we can to expand in the ambulatory care space, because that’s taking health care to the community. There’s no doubt we will always have hospitals, but they’re going to be smaller, and they’re going to be more efficient. From reimbursement systems to strategy to health care delivery, the trend is to transition to a community setting. You just can’t do that overnight. But it is being done.

duPont Hospital for Children to provide neonatology services in our special care nursery. Our surgical program continues to grow, as does our cancer program. We have an affiliation with Thomas Jefferson University Hospitals’ Sidney Kimmel Cancer Center. Patients can go there for additional care, and we’re in the process of having Jefferson surgeons come here for specialty procedures to treat cancer. We never want to overlook our first responders. We have the contract to deliver ambulance services to the city of Wilmington. We have the largest EMS department in the state of Delaware. We have a tremendous collaboration with the fire department and the city government. Our emergency department sees 35,000 patients a year. We have by the far the lowest wait time of any emergency room in New Castle County.

That ties into your provisional Level III trauma center designation. According to the American College of Surgeons, a Level III center has demonstrated an ability to provide prompt assessment, resuscitation, surgery, intensive care, and stabilization of injured patients and emergency operations. We spent the last two years and a lot of dollars and resources preparing to be eligible for Level III status. We meet all the criteria. For example, to be a Level III you need 24-7 coverage in the blood bank, and your supply must be significantly increased. Within a week after meeting that criterion, a patient showed up in our ER who required a total blood transfusion. We saved a life. Had we not pursued Level III, we would have had to put the patient in an ambulance and transfer him to another hospital. As of July 18, we’ve been designated as a provisional Level III Trauma Center by the state of Delaware. We will function for 12 months as a Level III, collect required data and perform an analysis. Then we’re eligible to have the American College of Surgeons come in and survey of the program to fully designate us. We must show 12 months of competence.

Where would you like to see Saint Francis in five years? Being faith-based, we want to continue to be a compassionate health care presence in Delaware — in Wilmington specifically. We will continue to evolve with a people-centered model of care, which is consistent with Trinity Health’s strategic plan. I see growth. I see continued transition to the outpatient model. We want a larger medical staff, and we want to add services and modalities that will enhance our ability to respond to the community’s needs. We’ve been here 92 years and will continue to grow and serve New Castle County. Q Pam George’s work has appeared in local and national publications, including Fortune, Forbes and USA Today. She is the author of Landmarks & Legacies: Exploring Historic Delaware, Shipwrecks of the Delaware Coast, and Charles Parks: The Man Behind the

What services are particularly strong at Saint Francis? We have one of the highest-rated maternity departments in our health system for quality. We have a tremendous perinatal service here. We have top-flight obstetricians and a very seasoned, experienced nursing staff. It’s a very well-managed department. And we have a contract with Nemours/A.I. 16

Art. Her most recent book, Two Men with a Dream: The Story of Beebe Healthcare, will be released this fall. She divides her time between Wilmington and Lewes.

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| DELAWARE BUSINESS

A Higher Level of Care to Better Serve You. Saint Francis is now a state-designated provisional

LEVEL III Trauma Center If youâ&#x20AC;&#x2122;re in an auto accident or suffer a fall, or some other type of serious injury, you now have a choice of where to go for your high-level emergency care. As Wilmington and Northern New Castle Countyâ&#x20AC;&#x2122;s, FIRST Level III Trauma Center, Saint Francis Healthcareâ&#x20AC;&#x2122;s emergency team can now provide faster assessment, resuscitation, stabilization and necessary surgery for trauma victims. Our Level III Trauma Center is part of our ongoing commitment to provide the community with comprehensive, high quality emergency care services (with short wait times).

ÂŠ 2016 Saint Francis Healthcare. A Part of

DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Guide to Health + Fitness

TO ACCELERATE BREAKTHROUGH cancer research in the human genome, the Gene Editing Institute at Christiana Care’s Helen F. Graham Cancer Center & Research Institute has entered into an agreement with The Wistar Institute in Philadelphia. The agreement expands the historic partnership between the Graham Cancer Center, one of the nation’s largest community cancer centers, and Wistar, the nation’s first National Cancer Institute-designated cancer center dedicated solely to biomedical research. “Bringing together scientists from the Gene Editing Institute and Wistar promises to be a catalyst that will speed progress in personalized medicine for cancer and other diseases,” said Nicholas J. Petrelli, M.D., the Bank of America endowed medical director of the Helen F. Graham Cancer Center & Research Institute at Christiana Care Health System. “With the addition of the Gene Editing Institute to The Wistar-Graham Cancer Center partnership, we are uniquely poised to advance the goals of Vice President Biden’s National Cancer Moonshot Initiative to accelerate the path to prevention, diagnosis, treatment, and — ultimately — to a cure of cancer,” Dr. Petrelli added. Under the direction of molecular biologist and gene-editing pioneer, Eric Kmiec, Ph.D., the Gene Editing Institute is unlocking the genetic mechanisms that drive cancer, potentially leading to revolutionary new therapies and treatments. The Gene Editing Institute uses the next genera18

tion of precision genetic tools, including CRISPRs and TALENs, which manipulate and control genetic material. In a breakthrough discovery, researchers at the Gene Editing Institute found that combining CRISPRs and single-stranded DNA oligodeoxynucleotides – short strands of synthetic DNA – greatly enhances precision and reliability in editing the human genome. With this combination, researchers are better able to identify and develop innovative therapies to revolutionize cancer treatment. The two organizations have already begun scientific collaborations involving research on melanoma and lung cancer, Dr. Kmiec added. This latest agreement enhances the bold research partnership between the Graham Cancer Center, an NCI Community Oncology Research Program (NCORP) and one of the first NCI-selected community cancer centers, and The Wistar Institute, the nation’s first NCI-designated research center solely devoted to cancer biology research. The NCI has called the historic partnership “extraordinary and innovative.” The partnership, established in 2011, is the first-ever inter-institutional affiliation between an NCI-designated basic research institution and a community cancer center. Together, Graham Cancer Center clinicians and scientists at Wistar are collaborating on research projects targeting ovarian cancer, breast cancer and more, in addition to studies on lung cancer and melanoma. Q Se p t e m b er / Oc t o b e r 2016

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CONTENT PROVIDED BY CHRISTIANA CARE HEALTH SYSTEM

Collaboration Expands Research in Gene Editing

BEEBE HEALTHCARE

ORNISH REVERSAL PROGRAM

Be Restored

Ornish reversal program Beebe Healthcare is proud to announce that the Ornish Reversal Program is now open at the Beebe Health Campus on Route 24 in Rehoboth Beach. This program is nationally recognized—through the results off more than 35 years off peer-reviewed, published research—for reversing the progression off heart disease. THE ORNISH REVERSAL PROGRAM FOCUSES ON FOUR IMPORTANT AREAS OF YOUR LIFE FITNESS: personalized, moderate exercise STRESS MANAGEMENT: learn to cop pe with or manage stress GROUP SUPPORT: connect with others NUTRITION: develop a low-fat, whole foods, plant-based eating plan.

For more information, please visit www.beebehealthcare.org/ornish.

DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Lewes, Delaware • (302) 645-3514 beebehealthcare.org

PEAK CRYOTHERAPY HOSTED State Chamber members on June 2 for an early morning networking mixer. It was intriguing and inspired many attendees to sign up for their own polar plunge. Cryotherapy is a non-medical, curative health treatment that involves extremely low temperatures. Liquid nitrogen cools the air in the cryotherapy chamber down to -220 degrees. It has been shown to reduce inflammation as well as help manage pain, improve athletic performance and recovery, reduce signs of aging, improve skin tone, and mitigate depression. Wilmington University soccer player and DSCC intern, Alex Luke, sat down with the brother-sister team, Ann and John DiStefano, to find out what cryotherapy is all about…

Why did you start Peak Cryotherapy? Ann: I was having shoulder pain so I researched treatments online and came across cryotherapy. I found a location 2 hours away. It was a long commute but still worth the trip. As soon as I stepped out of my treatment, I knew this was the best thing I have ever done. After having other friends and relatives try cryotherapy, John and I thought, “Why don’t we just open one here in Delaware?” Within 5 months, we had Peak Cryotherapy and Massage open for business.

LeBron Does It! The Cool Benefits of Cryotherapy

Are there other places that specialize in cryotherapy treatment? John: We are the only location in the state of Delaware that specializes specifically in cryotherapy. In the Northeast, there are about 8 locations.

As small business owners, what have your challenges been? Ann: The most difficult obstacle has been educating the public about cryotherapy. Opening a cryotherapy business is not like opening an Italian restaurant where everyone knows what he or she is going to eat before they look at the menu. Not only do we have to market our business, we also have to educate our customers.

BY ALEX LUKE

What are the benefits of this treatment? John: Cryotherapy was initially created for individuals who have rheumatoid arthritis. 20

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| DELAWARE BUSINESS

Guide to Health + Fitness

Peak Cryotherapy donates a portion of their proceeds to a local nonprofit called BlindSight Delaware. BlindSight Delaware works to improve the quality of life for blind and visually impaired Delawareans through various recreation, enrichment, communication and education programs.

Cold temperatures have been used for inflammation for ages. The below freezing temperature causes your body to perceive a threat resulting in blood rushing to your core. When you step out of the cryochamber, the body flushes out all of the oxygenated blood through vasodilation. The endorphin rush it provides eases anxiety, depression, and insomnia, and creates a feeling of well-being. Cryotherapy is helpful for muscle soreness, pain relief, and autoimmune diseases. It aids recovery from strenuous activity faster than icing and it benefits the skin by boosting collagen production and reducing the appearance of cellulite. If you are not sold yet, cryotherapy burns 500-800 calories a session!

What is the difference between cryotherapy and an average ice bath? Ann: Cryotherapy heals your entire body. Ice baths, on the other hand, only provide treatment for the specific part of the body where the ice is being applied. Direct contact of ice with your skin for long periods of time can cause damage. We protect your extremities with gloves, socks and booties while in the chamber. Cryotherapy is only a 3 minute treatment, ice baths can take up to 20 minutes.

What do you think is the future of cryotherapy in the United States? John: It is getting more and more mainstream. Professional athletes like LeBron James have started using cryotherapy. That does help create exposure.

PHOTO BY JAMES JONES

For more information visit www.peakcryotherapy.net. Q

Alex Luke DSCC Intern from Hockessin, DE Communications Integrated Marketing Major Wilmington University

DELAWARE BUSINESS

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Guide to Election Issues

Q & A with John Daniello: Democratic Party Chairman WITH RICH HEFFRON

JOHN DANIELLO is the leader of the Democratic Party in Delaware. He has held the powerful position of Party Chairman since 2005. That makes him the second longest serving Democratic Chair in the country. He is no stranger to the world of state politics. He was the New Castle County Democratic Chair, a New Castle County Councilman, Delaware Cabinet Secretary for the then Department of Community Affairs and Economic Development and candidate for congress in 1970. State Chamber President Rich Heffron recently sat down with Mr. Daniello to get his pulse on the issues as we enter this turbulent election season.

What do you see as the top issues facing Delaware and how should these issues be addressed by the Governor and the Legislature? The cost of government – the budget. We are running in debt the last two to three years and the Legislature has not dealt with that issue. We haven’t had any increase in the gas tax and we have not had any improvements in the roads. The cost of roads and schools versus taxes are going to be the local issues. Quite frankly, every state around us had the same issues. The issue of public safety also has to be addressed. We have not had any incidents like the rest of the country, but we still have to address the issue, especially in the City of Wilmington. Some of the things the legislature and the Governor are doing are good. However, I think throwing people in prison and thinking we are stopping crime is nonsense. You hear that most of the trouble in Wilmington is crime related to drugs. The answer is not just putting every drug user in jail – notice I made the distinction, drug user – I did not say dealer. I would like to see every drug dealer in jail.

As of the filing date, 61% in the House and 45% in the Senate are running unopposed in the General Election. Is that healthy for the state to have such a high number of uncontested incumbents? I think competition is good. We are not a one party state. Democrats have only held both Houses since 2008; we have had one party control for just two terms. In 2008 we talked about how great this is, but be careful what you wish for. If you let the party get too strong, it’s not one party, it is then about nine different factions. I blame that mostly on the Republican Party. They seem to have just opted out of local races. The legislature has been the same way. And now the state races. I’m a Democrat, been a Democrat all my life obviously, but our system is a two party system. Not a five party system, not ten and certainly not one! Our whole American system is based on two reasonably strong parties.

There is the impression that the inability of the two Parties to work together in Washington has seeped into Delaware. Do you think that is true? I think that is true and again, I blame that mostly on the other side. I have talked to their party chairman about minor changes in the election law. We formed a bipartisan task force that proposed all kinds of little changes – to save money, make it easier to vote – everybody agreed on the changes. It got to the legislature and the agreement meant nothing. I just think that is wrong. Again, I am back to preaching what the system is all about. The system is built on the idea that we are going to compromise. We are not going to get our way all the time, but neither is the other side and whatever that answer is lies in the middle. We are getting away from that. Again, that is because there are not two active parties. Delaware is a good microcosm of the country. We should have one of the early primaries here – not Iowa, not New Hampshire. We still continued on 43 Se p t e m b er / Oc t o b e r 2016

| DELAWARE BUSINESS

Guide to Election Issues

Q & A with Charlie Copeland: Republican Party Chairman WITH JAMES DECHENE

AS A DESCENDANT of the du Pont family, Charlie Copeland was born with deep Delaware roots. He was raised in The Delaware Way, worked for The DuPont Company, owns and operates a family business and believes in public service. He served in the General Assembly as a State Senator (2002 – 2008), held the position of Minority Leader in the Delaware State Senate, was a candidate for Lt. Governor in 2008 and has been the Delaware Republican Party Chairman since 2013. Mr. Copeland sat down with the State Chamber’s director of government relations, James DeChene, to talk about the Republican Party and dire issues that face the state.

What do you see as the top issues facing Delaware and how should these issues be addressed by the Governor and the Legislature? We lack economic diversity – our economy has been limited in its breadth. You had companies like DuPont and AstraZeneca dominating the landscape. The employees they hired were the employees of large employers and we did not create an entrepreneurial mindset in the state. That has led to a stove piping of industries and when those industries take it on the chin, Delaware takes it on the chin. Unfortunately, all of those industries are mature industries and are not necessarily entrepreneurial industries. The education system is mediocre at best and catastrophically awful at worst. We have a handful of good schools, but the vast majority of them are middling or worse. Why would anyone start an entrepreneurial venture in a state in which the education achievement is middle of the road at best? We have done nothing to fix that. We have a significant problem with lack of new blood in the legislature. The millennial candidates have a very different world view than I do or folks that are older than me. Their average age is only slightly larger than the average tenure of the Democrat incumbent that they are running against. When you have somebody serve for 40 years, you are not getting any new ideas. The Delaware Way has become an excuse to accept mediocrity. DELAWARE BUSINESS

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We need a significant political battle. The methodologies used in the 80’s and 90’s are what got us here. They no longer work. If we want to be competitive with Kansas, North Carolina and Texas we need to have policies and procedures that mimic those. We need to look at right to work. Look at Houston where land use policies are very liberal. It is one of the most thriving cities in the nation. Economic growth in New Castle County stopped in the late 90’s at the same time the Unified Development Code was put in place. Take a look at the Coastal Zone Act. If I tell people that you are not allowed to have manufacturing in Delaware, 50 years later what happens? You don’t have manufacturing in Delaware. This is just logical. The estate tax is another example. What has that done for us? Nothing.

As of the filing date, 61% in the House and 45% in the Senate are running unopposed in the General Election. Is that healthy for the state to have such a high number of uncontested incumbents? The short answer is No. I am a fighter and I like to win. Right now my state is a loser. We have had a Democratic governor for 24 years, a Democrat County Executive for 24 years, a Democrat mayor in Wilmington for 44 years, a Democrat County Council for over thirty years. The State House has been Democrat for about a decade and the State Senate since 1972. The last time there was a majority Republican Wilmington City Council was 1956 – so you are seeing a blue state that has been run as a blue state for years. Under Pete du Pont we passed the Financial Center Development Act that caught wind with the credit card companies and boosted the state for 25 years. We just thought the system would run itself. Systems don’t run themselves, but Democrats control every aspect of this system. A potential Republican candidate looks at a district and thinks “I am outnumbered 3 to 1 and I am not going to be able to raise any money because our campaign finance limits are absurdly low.” So it is hard to convince continued on 43 23

Guide to Election Issues

COLIN BONINI Delaware is Ready for Change AFTER 24 YEARS of Democrat Governors, this is where we are: • 1 in 6 Delawareans is on Food Stamps. • Delaware has the LOWEST Income growth in the country over the last several years. • Almost 1 in 4 Delawareans is on Medicaid – the federal health program for the poor. • Jobs are scarce and frequently part-time or low-paying. Our labor participation rate (the real employment number) is as low as it’s been since the 1970’s. • (This one especially breaks my heart) 1 in 5 Children in Delaware live in Poverty. • Dupont is gone. The Auto plants are gone. Innumerable businesses large and small have left Delaware for more supportive states. • Our utility rates are some of the highest in the country. • Many of our public schools are failing: less than 1 in 5 (19%) of our public high school graduates are ready for work or college according to the College Board. Less than 1 in 5!

• Delawareans don’t feel safe in their homes or communities. In 2015 we were the 7th most dangerous state in the country. Wilmington is known as “Murdertown USA” and our political leaders seem much more interested in the welfare of perpetrators than the welfare of victims. • 70% of those released from prison will commit new crimes and be back in prison within two years. • Our State Government is one of the most expensive and least effective in the country. Can we create an environment where new businesses come to Delaware and current employers grow by eliminating mandatory unionism, lowering utility rates, reforming our tax code and reducing burdensome regulations? Can we improve our public schools by rewarding excellence in teaching and focusing on the classroom by removing disruptive students and giving added support to those students who need it? Can we make Wilmington and our other crime-ridden communities safe and prosperous? In short, can we turn Delaware around? Absolutely! But the same old strategies by the same old leadership won’t do it. The answers to the problems we face are all around us, the key ingredient we’re missing is the WILL to make changes. Colin Bonini became the youngest member of the Delaware Senate in 1994 at age 29. He has represented the citizens of Southern Kent County for 22 years. He is married to Dr. Melissa A. Harrington, professor of Biology and Associate Dean of Research at Delaware State University. Colin and Melissa reside just north of Magnolia on their tenwww.Colin2016.com acre horse farm, with their horses, two dogs and three cats. Q

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| DELAWARE BUSINESS

Guide to Election Issues

JOHN CARNEY

A New Tomorrow

JOHN CARNEY will lead our state through a transition to an innovation economy that will provide Delawareans with well-paying middle class jobs of the future. John Carney’s Agenda Creating 21st Century Jobs: John Carney will pursue every opportunity to position Delaware for new manufacturing jobs and the jobs of the future in biotech, pharmaceuticals, fintech and agricultural sciences. John also supports worker retraining initiatives to ensure that all Delawareans can take advantage of these jobs and build a good life for themselves and their families. We must support our farmers, and create new manufacturing and blue collar jobs so all Delawareans can earn a livable wage. Improving Our Schools: Today, nearly every good job requires some education beyond high school. But our education system is not preparing all Delawarean students for 21st century jobs. We need to change the way we educate our kids: • Providing quality early childhood education for every child • Giving teachers more flexibility and support in the classroom • Making sure every child is college and career ready

Keeping Communities Safe: John Carney wants to target law enforcement resources on high-risk offenders, so police can focus their efforts on individuals of violent crimes. He believes we need to improve relationships between police and communities. He also wants to address the opioid epidemic and improve prison rehabilitation programs. Fixing the Budget: John knows we can’t continue with business as usual. Increased spending in areas like health care are outpacing our ability to afford it, and crowding out spending on education, creating jobs, and protecting our environment. John will lead a bipartisan effort, working with business and other community leaders, to get our budget back on track.

About John Carney The second of nine children, John was born in Wilmington and raised in Claymont by his parents, Jack and Ann Carney, who were both educators. John attended St. Mark’s High School and led the school’s football team to its first state championship in 1973. After graduating high school, John attended Dartmouth College and upon graduation returned to Delaware and earned a Master’s Degree in Public Administration at the University of Delaware. Between 2001 and 2009, he served as Delaware’s Lt. Governor, and since 2011 as Delaware’s lone member of the U.S. House of Representatives. John currently lives in Wilmington with his wife Tracey. www.johncarney.org They have two sons, Sam and Jimmy. Q

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Guide to Election Issues

The Truth about Delaware’s Global Brand BY RICHARD J. GEISENBERGER

IF AN EARLY 20TH CENTURY Delawarean could time travel to today, she might be shocked to discover that an economy built on explosives, peaches, tanneries, and shipbuilding gave way to an economy built on financial services, biotechnology, poultry and tourism. But the same time traveller would feel right at home to learn that Delaware’s incorporations industry continues to thrive. The State’s proverbial “golden goose” began laying eggs in 1899. Today, it generates thousands of jobs and more than 40% of Delaware’s direct and indirect budgeted revenues. More than 1.2 million legal entities are incorporated here including a remarkable 66% of the Fortune 500. On a per capita basis, the number of Delaware entities outpaces the average U.S. state by a factor of 20. There are many reasons companies choose Delaware. Our business statutes are widely recognized as the most advanced and flexible in the nation. Our Court of Chancery is a unique, centuries-old business court that, along with the Delaware Supreme Court, has authored most of the modern U.S. corporate case law. The State’s legal service community has unparalleled expertise in the application of our statutes and receives strong, bi-partisan support for recommended improvements to our laws. The Delaware Division of Corporations provides prompt, friendly and professional service to customers around the world. Many corporate lawyers, venture capital firms, and investment bankers in the U.S. consider it “malpractice” if they fail to ensure that their clientele incorporate in Delaware. The state’s reputation as the “Corporate Capital of the USA” increasingly attracts businesses from around the world that are seeking footholds in the Western Hemisphere and access to global capital. THE PANAMA PAPERS Delaware’s expansion into international corporate markets has not come without misunderstandings and criticism. So it came as little surprise this April when Delaware found itself in the center of a media storm around the release of the so-called “Panama Papers” – more than 11.5 million financial and legal records of 214,000 “offshore” legal entities formed by the Panamanian law firm Mossack Fonseca. The massive leak of documents to a consortium of investigative journalists highlighted the many lawful uses of companies to manage international business risks. But it also exposed how corrupt individuals can misuse the global incorporation process to hide criminal activity and ownership information from law enforcement officials. Mossack Fonseca reportedly formed more than 1,000 legal entities in 26

several U.S. states – though none have been linked to Delaware as of the date of this writing. Still, a search of the words “Delaware Tax and Secrecy Haven” and “Panama Papers” yields more than 1,100 search results in the Google news portal. Delaware has spent more than a century building its brand and ignores the label “tax and secrecy haven” at its peril. Why exactly has Delaware attracted this unwanted attention?

THE TAX AND SECRECY HAVEN MYTH First, there is the myth that Delaware is an “onshore” tax haven. Delaware has a corporate income tax. But it exempts firms that derive all of their income from passive activities, such as licensing of intangible assets. This exemption helps the State attract multi-state enterprises to locate operations in Delaware. Less than one percent of Delaware legal entities are holding companies and that number is declining. Why? Because 24 U.S. states use a “combined reporting” tax system that blocks multi-state corporations from shifting income between states. Many other states have regulatory “add-back” authority enabling tax authorities to disallow deductions for intercompany transactions designed to avoid paying state taxes. Yet, some high-tax states have chosen to not implement these strategies. A company in these states may be allowed to make interest or royalty payments to a holding company from Delaware or elsewhere and record expenses that reduce state taxable income. Delaware’s tax laws are then attacked by politicians in those states because it is easier than facing the consequences of eliminating allowable tax deductions in their own states – which of course they are free to do. Second, there is the myth that Delaware is an “offshore” tax haven. But comparisons between Delaware and sovereign nations such as the Cayman Islands are unfair. Delaware companies are subject to the same U.S. tax laws as companies formed in other states. Some suggest that the U.S. is a tax haven because non-U.S. income of overseas affiliates is normally only taxed when it is repatriated. Also, IRS rules enable non-U.S. members of limited liability companies (LLCs) to avoid U.S. taxation on non-U.S. income. But these are functions of American tax law and have nothing to do with state corporate or tax laws. Third, there is the myth that Delaware uniquely lacks transparency of company ownership information. But in America, information regarding a company’s owners, partners, officers and other responsible persons is collected continued on 27 Se p t e m b er / Oc t o b e r 2016

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DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

DEMEP Helping Delawareâ&#x20AC;&#x2122;s Manufacturers Grow DELAWARE BUSINESS

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LETTER FROM THE CHAIR Greetings! It’s been another productive year at the Delaware Manufacturing Extension Partnership (DEMEP). Over the last year, we have introduced Delaware manufacturers to the National MEP Supply Chain Optimization program. As you’ll read more about in our feature article (page M4), Supply Chain Optimization is the application of processes and tools to ensure the optimal operation of a manufacturing and distribution supply chain. It involves the optimal placement of inventory within the supply chain and minimizing operating costs. At the Delaware State Chamber of Commerce’s 2016 Manufacturing Conference & Legislative brunch in March at Delaware Tech’s Terry Campus, a panel discussion was held with local manufacturers who have been engaged in reshoring production back to the U.S. and starting production here in Delaware. These companies must compete against international competition and build supply chains to support production here in Delaware. To help them compete, DEMEP recommends that manufacturers begin to utilize the Supply Chain Strategic Services. This past summer DEMEP began holding courses for Total Cost of Ownership and Risk Management to help organizations develop internal resources and alignment with strategic planning. The Total Cost of Ownership looks at the true total cost which goes well beyond simple piece price and shipping cost analysis. Risk Management looks at identifying, analyzing and computing the impact of risk. In addition to Supply Chain Optimization, DEMEP, along with strategic resource partners, continue to support Delaware economic growth through exporting. Our ExporTechTM program continues to prepare and focus companies’ exporting efforts through a two-month program which includes group education and individual coaching to create a successful exporting strategy. Many of our graduates are beginning to show significant growth in foreign markets thanks to the strategies developed during the ExporTechTM program. Companies looking to improve their share of the global market place should contact DEMEP to schedule a roadshow visit with DEMEP and our resource partners to understand the program and the breadth of support available through our resource partners to help with foreign market growth. DEMEP is continuing to develop and bring new services to Delaware manufacturers that can help them meet everyday challenges, improve profitability and grow market share.

On the cover: DEMEP's Jim Jones stands with Robert Sobieski and Kim Sobieski, of J. F. Sobieski.

DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

Cheers to a successful and profitable year. Sincerely,

Kathy A. Janvier, Ph.D.

DEMEP Helping Delaware’s Manufacturers Grow

September/October 2016 | DELAWARE BUSINESS

DEMEP OFFERINGS DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

The below list is a sample of some of DEMEP’s most popular service offerings. However, DEMEP is able to bring together resources to provide any type of training that a manufacturer may need. • Principles of Lean Manufacturing with Live Simulation • Value Stream Mapping

YOUR PARTNER IN MANUFACTURING

• 5S Workplace Organization and Standardization (Creating a Visual Workplace) • Set-up Reduction/Quick Changeover • Total Productive Maintenance (TPM) • Performance Measurement for Lean Enterprise • Leadership for Value Stream Management

The Delaware Manufacturing Extension Partnership (DEMEP) is one of the state’s “hidden” treasures. The 501(c)3 non-profit was created by Delaware manufacturers and the Delaware Economic Development Office in 1993 to help Delaware manufacturers stay competitive in a global economy.

• Poka-Yoke (Mistake Proofing)

There are 60 Manufacturing Extension Partnerships (MEPs) throughout the country. Some are run through partner organizations, while others are independent. DEMEP functions on behalf of Delaware Technical Community College, and is based at the College’s Stanton Campus.

• Standardized Work

As part of the national network of MEPs, DEMEP agents have access to the experiences and knowledge of fellow agents across the country including the National Institute of Standards and Technology’s (NIST) Hollings MEP partnership.

• Tools and Techniques for Problem Solving • Team Building for a Lean Culture

• Cellular/Flow Manufacturing • Lean Office & Administration: Value Stream Mapping for Non-Production Processes (Office Value Stream Mapping) • Pull/Kanban • Practical Statistics Tools • Design of Experiments

So what does this all mean to the small and medium-sized manufacturers in the state of Delaware? It means that they can look to DEMP as a trusted business advisor, who can help companies create (Lean) Continuous Improvement Cultures and implement Quality Management Systems. Beyond this type of training and consulting, DEMEP has access to the entire MEP network and resource partners to help companies find new ways to accomplish their goals.

• Essential Leadership Skills for a World Class Enterprise

Our Mission

• Strategic Planning

“We provide cutting edge services and leverage our partnerships, community connections and technology resources to enable Delaware manufacturers to innovate, create more jobs, increase their profitability and successfully contribute to Delaware’s economy.”

• ISO9001 Overview of the Standard • ISO9001 Internal Auditing – A Process Approach. • Transitioning to ISO9000:2015 • Six Sigma Greenbelt and Blackbelt

• First Line Supervisory Training • Health & Safety • Health & Safety Training

Our Vision

• Lean Product Development: Reducing Time in New Product Development

Grow and transform manufacturing in Delaware, leading to new jobs, profitable companies and renewed pride in our manufacturing sector.

• Lean Product Design: Reducing Cost in New Product ` Development

To learn more about DEMEP’s services and training, visit www.demep.org or call 302.283.3131.

• 3P: Production, Process, Preparation • Supply Chain Optimization • Total Cost of Ownership • A3 Report Writing • ISO 14000 • ISO/ TS 16949 – 2002: The new global automotive QMS standard • Additional ISO Course Available Upon Request • Innovation Engineering Jump Start, For Small & Mid Sized Companies

DELAWARE BUSINESS | September/October 2016

Robert Sobieski, Vice President of Field Operations; Kim Sobieski, Purchasing and Inventory Manager; and Jim Jones, DEMEP Specialist stand at Sobieskiâ&#x20AC;&#x2122;s newly expanded warehouse in Wilmington, DE.

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DEMEP Helping Delaware’s Manufacturers Grow By Allison Hayes

hen a manufacturer in Delaware is looking to grow, there is one resource they can turn to in order to be sure the process is smooth – Delaware Manufacturing Extension Partnership (DEMEP). DEMEP is a non-profit organization created by Delaware manufacturers and the Delaware Economic Development Office to help Delaware manufacturers stay competitive in a global economy. One way that DEMEP accomplishes this is by teaching manufacturers to be Lean – a process of maximizing value by minimizing waste of both time and materials. Today’s DEMEP continues to teach companies to practice Lean and continuous improvement techniques but it also helps companies compete in today’s global

DELAWARE BUSINESS | September/October 2016

marketplace. One way they do this is through ExporTechTM, a program that helps companies enter or expand in global markets. Today’s DEMEP is nimble, knowledgeable and innovative – and works with manufacturers to give them the tools to grow and thrive

Continuous Improvement Companies trained in Lean manufacturing begin to change from the inside out. Many of DEMEP’s customers report that after going through Lean training, they experience a complete culture change. And the most successful way they make sure that every employee, no matter the position, is trained and on board with this transformative way of doing business.

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“

We embarked on a Lean journey that is far from over.

”

Lean changes the focus of management to optimize the flow of products and services through “value streams” that flow across technologies, assets and departments. One of DEMEP’s successful Lean clients is J.F. Sobieski, the leading provider of mechanical services for the commercial and residential markets in the Delaware Valley. The family-owned company has grown over the past 30 years from a one-man, one-truck and one-shed operation to a 300+ employee enterprise grossing over $60 million in revenues with operations in Delaware, Maryland, New Jersey, Pennsylvania and Virginia. Sobieski turned to DEMEP to strengthen their new home division. They were doing well, but felt they could be doing even better. One example was that for each new home project, the company was taking five to six trips to the site with materials. They also had some issues with inventory management and tracking. Pulling materials for each new job could take 45 minutes to an hour and any time saved would help the company have more time to take on new jobs. Management decided to pick one division of the company to focus on first, and chose Mechanical Construction because the employees in this division were very schedule- and processdriven. DEMEP first helped the company complete a value-stream map, which pointed out areas in which they could improve, a process that was “painful but eye-opening” according to executive Robert D. Sobieski, Vice President of Field Operations. The company then embarked on a Lean journey which helped find solutions to issues found in the value-stream mapping. DEMEP helped Sobieski to focus on inventory management – right material, right time, right place. This helped workers to pull materials faster and more efficiently and balance the

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replenishing process. It also limited the number of trips necessary to new home sites. Sobieski executives also have the tracking they need to make more informed decisions based on the facts. They can accurately determine how many trucks they will need to handle an increased work flow, for example The results of this exercise were measureable: • Increased Mechanical Construction division growth by 25% • Time spent pulling items for a new project decreased from 45 minutes1 hour to 30 minutes • Trips to each home site reduced from 5-6 to 2-3, saving both time and money • Accuracy for first-time pulls of materials increased from 70% to 99% According to Sobieski, “We embarked on a Lean journey that is far from over. We want to apply it everywhere in the company, but we are starting with an “island of excellence” in the Mechanical Construction division. We are seeing big results – it’s been a grand-slam.” The company has built on its success by expanding Lean principles to other areas. And the growth has not stopped. The charge now is to manage the growth. “We always want to know what the end result looks like,” said John Sobieski, III, president of the company. The company is also focused on measuring their success, so that they can keep improving. They recently purchased a new office building and training facility and have plans to build a new warehouse and manufacturing facility in order to centralize and grow the company to be able to service even more customers. All the while, they are focusing

Quick Facts about Agilent Technologies in Delaware x ~800 Employees at 2 Sites, payroll of $68M x Jobs in Manufacturing, Sales, Service, Marketing, R&D x Recognized for Innovation, Work Life Balance and Green x Every employee gets paid time for community service

Located on Centerville Road in Wilmington and in First State Industrial WĂƌŬ ŝŶ EĞǁƉŽƌƚ͕ ŐŝůĞŶƚ dĞĐŚŶŽůŽŐŝĞƐ ŵĂŶƵĨĂĐƚƵƌĞƐ ĂŶĂůǇƟĐĂů ĞƋƵŝƉͲ ŵĞŶƚ ĂŶĚ ĐŽŶƐƵŵĂďůĞƐ ƵƐĞĚ ďǇ ƐĐŝĞŶƟƐƚƐ Ăůů ŽǀĞƌ ƚŚĞ ǁŽƌůĚ͘ ƵƐƚŽŵĞƌƐ use our products in chemical, energy, environmental, forensics and ƉŚĂƌŵĂĐĞƵƟĐĂů ĂƉƉůŝĐĂƟŽŶƐ ƚŽ ĚĞƚĞƌŵŝŶĞ ƚŚĞ ĐŽŶƚĞŶƚ ŽĨ ƚŚĞŝƌ ƐĂŵƉůĞƐ ĨŽƌ ZΘ ͕ Y ͬY ĂŶĚ WƌŽĐĞƐƐ ŽŶƚƌŽů͘ KƵƌ ƉƌŽĚƵĐƚƐ ŚĂǀĞ ďĞĞŶ ƵƐĞĚ ƚŽ ĐĂƚĐŚ ĚŽƉŝŶŐ Ăƚ ƚŚĞ KůǇŵƉŝĐƐ ĨŽƌ ǇĞĂƌƐ͘ ^ƉĞĐŝĮĐ ƉƌŽĚƵĐƚƐ built in Delaware ĂƌĞ 'ĂƐ ŚƌŽŵĂƚŽͲ graphs (GC), GC DĂƐƐ ^ƉĞĐƚƌŽŵĞͲ ƚĞƌƐ ;' D^Ϳ͕ >ŝƋƵŝĚ Chromatography Columns and other peripheral devices used by chemists ŝŶ ƚŚĞŝƌ ůĂďŽƌĂƚŽƌŝĞƐ͘ tĞ ĂƌĞ ηϭ ŝŶ ŽƵƌ ĐŽƌĞ ŵĂƌŬĞƚƐ ǁŝƚŚ ƚŚĞƐĞ ƉƌŽĚƵĐƚƐ͘ tĞ ŚĂǀĞ ĐĂƌĞĞƌƐ ĨŽƌ ŚĞŵŝƐƚƐ͕ ƵǇĞƌƐ͕ ŶŐŝŶĞĞƌƐ͕ dĞĐŚŶŝĐŝĂŶƐ͕ KƉĞƌĂƚŽƌƐ͕ DĂƚĞƌŝĂů ŽŽƌĚŝŶĂƚŽƌƐ͕ WůĂŶŶĞƌƐ ĂŶĚ ŵĂŶǇ ŽƚŚĞƌ ĐĂƌĞĞƌ ĨŽĐƵƐ ĂƌĞĂƐ͘ sŝƐŝƚ ƵƐ Ăƚ ǁǁǁ͘ĂŐŝůĞŶƚ͘ĐŽŵ

September/October 2016 | DELAWARE BUSINESS

on smoothing out the bumps to make sure the business is ready for its next step. “The Lean journey has helped us to become not just a state company but a regional one,” said John Sobieski, III. “We would not be where we are today if it wasn’t for working with DEMEP.”

ExporTechTM In addition to helping manufacturers with Lean continuous improvement, DEMEP realized that they could not ignore the pull of the global economy. Small and medium manufacturers were facing tough decisions about how to enter or expand in a global economy. ExporTechTM is a national export assistance program, developed by the NIST Manufacturing Extension Partnership National Network and the U.S. Export Assistant Center – both of the U.S. Department of Commerce, which helps with these issues. ExporTechTM is the only national program where each company develops a written export plan that is vetted by a panel of experts upon completion. The course also connects companies with a wide range of world-class experts that

help navigate the export sales process. The result – companies are able to rapidly expand global sales and save countless hours of effort. DEMEP has organized an “Export Road Show” that travels to a manufacturer’s site to personally introduce the resources available. The road show includes a meeting with exporting experts to discuss an organization’s needs. The Road Show consists of many resource partners such as the U.S. Commercial Service, Global Delaware, World Trade Center Delaware and the U.S. Small Business Administration. One DEMEP client that has been helped by the ExporTechTM program is Solar Unlimited North America, LLC, a small Lewes, DE-based business that designs and installs solar hot water systems for domestic hot water and space heating on Delmarva and throughout the mid-Atlantic. George Chambers, president of the company, said a downturned economy encouraged him to look at foreign markets as a new source of business. He completed the ExporTechTM program and has been successfully navigating expansion into Mexico.

COMPANY uehne Chemical Company, located on River Road in New Castle, is a producer of sodium hypochlorite otherwise known as bleach. Kuehne is the largest producer of bleach in the Mid-Atlantic region and our Delaware Plant services water and waste water municipalities as well as many industrial users, distributors, pool companies, and packagers up and down the I-95 corridor from North Carolina up to Pennsylvania and New Jersey. Kuehne has always been an innovator, and in 1999 we installed a first of its kind, state-of-the-art brine electrolysis process for producing bleach. This is now becoming a standard across the world and is commonly referred to as a BTB process (Brine to Bleach). That spirit of innovation and change remains today as we constantly search for more sustainable ways to produce bleach to meet our customers and communities expectations. Quick Facts about Kuehne: • 48 employees across 2 sites in Delaware • 120 employees Company wide • Includes our own Transportation Fleet • Jobs in Manufacturing, Transportation and Engineering

•

Family owned and operated for nearly 100 years

For more information please visit us at: www.kuehnecompany.com

DELAWARE BUSINESS | September/October 2016

“

Most people want to know everything before they do anything. In the exporting market, this is not possible.

”

George Chambers with Ingeniero Michael Correa on the roof of Hospital Angeles Acoxpa, Mexico City, April 2016. Correa is in charge of maintenance for the hospital.

Located in Dover, Delaware, Edgewell Personal Care is passionate about helping people be at their best when it matters most. The Edgewell family of brands has a product for everyone -- with well-established brand names such as Schick® and Wilkinson Sword® men's and women's shaving systems and disposable razors; Edge® and Skintimate® shave preparations; Playtex®, Stayfree®, Carefree® and o.b.® feminine care products; Banana Boat® and Hawaiian Tropic® sun care products; Playtex® infant feeding, Diaper Genie® and gloves; and Wet Ones® moist wipes. We have careers for Supervisors, Engineers (Quality, Process, Mechanical, Electrical and Industrial) Production, Administrative, and Management. Quick facts about Edgewell Personal Care x 514 colleagues in Dover and continuing to grow x Global team of 6,000 visionaries, doers & makers x Portfolio of over 25 brands touching lives in more than 50 countries x Over 80 years in Dover, Delaware Visit us at www.edgewell.com

M10

September/October 2016 | DELAWARE BUSINESS

On a recent trade mission to Mexico, he connected with a state’s largest hospital system and is currently doing a pilot project to bring solar hot water to two hospitals. If all goes well, he will have the opportunity to sell systems to the other 22 hospitals in the group. “I recommend that other companies give ExporTechTM a try,” said Chambers. “Most people want to know everything before they do anything. In the exporting market, this is not possible. But the ExporTechTM program can give you the resources to be a problem solver.”

Looking to the Future As DEMEP looks to the future, they plan to continue their focus on Continuous Improvement, bring the ExporTechTM Road Show to many more manufacturers, and explore emerging areas such as supply chain optimization. During the last year, DEMEP has begun to introduce Delaware firms to the National MEP Network’s Supply Chain Optimization (SCO) program. The national program focuses on the average 60% of business expenses that lie beyond the four walls of a company.

DEMEP offers SCO Executive Strategic Planning to help organizations manage and address supply chain issues. DEMEP will also dive into helping manufacturers assess risk and manage the total cost of ownership. And, for those companies carrying ISO9000 certification, NOW is the time to prepare for the conversion from the 2008 standard to the new 2015 standard. To help prepare companies for this transition, DEMEP has developed several solutions. Over the past few months an ISO 9000:2015 Transition Course has been offered to identify and explain the updates to the standard. In fall 2016, DEMEP will offer courses such as “Writing your Quality Manual” and “Internal Auditing to the 2015 ISO Standard.” For businesses requiring transitional support, DEMEP has developed an approach to upgrading an organization to the new standard. As DEMEP continues to look ahead to the issues that will affect manufacturers’ success, they will plan and develop additional tools, resources and strategies to help Delaware’s manufacturers grow and thrive.

Mountaire Farms is committed to Quality, Service and Value Mountaire Farms is the seventh largest poultry company in the U.S. and a time proven industry leader. We have deep roots on the Delmarva Peninsula and a commitment to our communities, including providing excellent jobs at our facilities in Selbyville and Millsboro. With our commitment to quality, service and value, we are well positioned to serve customers locally, nationally and worldwide, DQG FRQWLQXH DV RQH RI 'HODZDUH¶V OHDGLQJ manufacturing companies.

Millsboro: 2900 John J. Williams Hwy. ± Selbyville: 50 Hosier St. www.Mountaire.com

DELAWARE BUSINESS | September/October 2016

M11

WHAT ARE YOUR SUPPLY CHAIN WEAKNESSES? Risk is everywhere. It doesn’t sleep. It often shows up uninvited and at the most inopportune time. Manufacturers most trusted resource, the NIST-Manufacturing Extension Partnership, provides a step-by-step roadmap to help manufacturers address risk, increase visibility and create supply chains that function at optimum capacity. We’ll show you how to apply constraint theory concepts that address risk, and account for total cost of ownership, so you may make informed sourcing decisions that increase the flow of products from suppliers to customers, using a value system model.

To learn more about Supply Chain Optimization, visit www.demep.org or call 302.283.3131.

DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

Guide to Election Issues

Global Brand continued from 27

through tax authorities. No U.S. state collects and verifies the names of beneficial owners – the natural persons who ultimately own, control or derive benefits from a company – during the incorporation process. There are things Delaware has done to combat these myths. For example, Delaware has statutorily prohibited the issuance of anonymous bearer shares, provided law enforcement with a clear path to access the name and contact information of a communications contact person for every company, and required every LLC to retain ownership information. Delaware has tightened the standards to become a registered agent, deterred the promotion of shell companies and anonymity, and created penalties for businesses that violate these requirements.

THE ISSUE Regrettably, legal entities are used to commit crimes. Where wrongdoing is discovered and reported to state officials, the Division of Corporations fully cooperates with law enforcement authorities and will act swiftly to suspend or terminate the entity’s status. But, ultimately the key to policing international financial crimes is strong enforcement by federal law enforcement agencies, ensuring that existing “know your customer” regulations for U.S. financial institutions are working, and strengthening enforcement in countries with weak financial regulatory systems. But more can be done in the U.S. to strengthen the hand of federal law enforcement while protecting privacy rights of law-abiding businesses and individuals. One Congressional proposal to address this issue, the proposed Incorporation Transparency and Law Enforcement Assistance Act (“ITLEAA”), would require states to collect and verify beneficial ownership information during the incorporation process. Ironically, its proponents have billed ITLEAA as a “federal” solution. Proposed in each of the last five Congresses, ITLEAA would be a costly, duplicative and ineffective approach to the problem creating 50 different “state” solutions for businesses to navigate. The bill is opposed by the American Bar Association, U.S. Chamber of Commerce, National Conference of State Legislatures and the National Association of Secretaries of State. The truth is that the federal government already collects ownership information on tax forms and when businesses apply for and maintain their Employer Identification Number (EIN). The U.S. Treasury also requires U.S. financial institutions to identify and verify the identity of the beneficial owners of their legal entity customers and requires U.S. legal entities to report the ownership and control of overseas financial accounts. The problem is not a lack of ownership information, it’s who can access it and how. In meetings with law enforcement officials and their advocates, several challenges emerge that lend themselves to solutions everyone should be able to agree upon.

THE SOLUTION First, there is frustration over the inability of federal agencies to communicate and share information that they already have. Even the criminal division of the IRS can’t easily access ownership information collected by its own agency that would be helpful in financial crime investigations. Second, federal officials want to close loopholes that allow certain legal entities formed in the U.S. to avoid ownership reporting requirements – particularly entities controlled by foreign individuals or that don’t have U.S. financial accounts. DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Third, law enforcement needs strong federal laws that criminalize the act of lying or falsifying information that is collected. This creates the leverage law enforcement ultimately needs to get the information required in an investigation. Some simple federal reforms can significantly improve the ability of law enforcement to do its job and Delaware is helping to lead the way. In July 2016, Senator Tom Carper along with Senator Chris Coons and Senator Dean Heller (R-NV), introduced S. 3268, the Closing Loopholes Against Money-laundering Practices Act or the “CLAMP Act”. First, the CLAMP Act would require every U.S. legal entity to apply for an EIN number. This would ensure that the U.S. Treasury has the name of a responsible party (i.e., the owner/controlling person) for every U.S. entity. Second, the CLAMP Act would provide limited discretion to the Secretary of Treasury to share responsible party information upon written request from federal law enforcement officials directly involved in a money laundering or terrorist financing investigation. Third, the CLAMP Act would create a felony for willfully failing to obtain an EIN in order to hide the existence of an entity or the identity of its responsible party. For law enforcement, the bill closes the loopholes and lowers the barriers preventing investigators from accessing critical information they need to combat major financial crimes. For the business community, the CLAMP Act creates no additional filing burdens for the vast majority of U.S. businesses that are already required to get an EIN. It leverages an existing system where businesses can secure an EIN online in minutes. And it preserves important privacy protections enjoyed by law-abiding businesses and individuals – setting clear, reasonable and narrow standards for law enforcement to access confidential ownership information. For states like Delaware, the bill avoids a costly and unworkable expansion of state government red tape while ensuring a level playing field for all U.S. legal entities. Within days of its introduction, the National Association of Secretaries of State released a statement supporting the overall policy direction of the CLAMP Act. Hopefully, other groups will support this simple and common sense solution so that full Congressional action becomes possible.

GOING FORWARD We can’t begin to imagine the Delaware industries of the 22nd century. But there’s every reason to believe Delaware’s incorporations industry can be standing strong in 100 years. It requires a continual focus on what Delaware does best – providing businesses and their investors with predictability, fairness and efficiency. And it requires collaboration with our federal partners to maintain America’s position as an attractive place to raise global capital. This simple and yet exceedingly complex recipe for success has worked well for more than 100 years and will continue to move our State ever closer to becoming the “Corporate Capital of the World.” Q Richard J. Geisenberger serves as Delaware’s Chief Deputy Secretary of State, responsible for managing and marketing the state’s Division of Corporations.

Guide to Election Issues

Delaware’s Coastal Zone Act: A Call for Reform BY ROBERT W. WHETZEL

DELAWARE’S COASTAL ZONE is nationally and internationally recognized for its beauty, diversity, and protected open space. The Coastal Zone Act was intended to strike a careful balance between economically and environmentally beneficial activities—protecting open space from industrial development while controlling both new and existing industrial uses. In 1971, there were dozens of thriving industrial and manufacturing facilities in the coastal zone. Those plants employed thousands of Delawareans, and many of us have friends and relatives that worked in those plants or in the businesses that supported those manufacturing facilities. The Coastal Zone Act filled an important void in the environmental regulatory arena— environmental regulation was virtually nonexistent, and comprehensive permitting programs like those in the current Clean Air Act and the Clean Water Act did not exist. Laws regulating hazardous wastes, and imposing liability for improper disposal of hazardous substances, simply were not yet in place. Suffice it to say, much has changed since the adoption of the Coastal Zone Act in 1971. Many of the formerly vibrant industrial or manufacturing sites in the coastal zone are shuttered and deteriorating, leaving behind industrially blighted sites of little or no productive use. Over the 45-year life of the Coastal Zone Act, a significant number of the large industrial uses in the coastal zone have ceased operation, and those that remain are challenged to compete with newer, more modern facilities elsewhere. Since the Coastal Zone Act prohibits new heavy industry and significantly limits new manufacturing uses, new investment in these sites is limited. Today, sites lie vacant and abandoned, often contaminated by their former use, without available economic resources to address the environmental impacts that may exist. Ironically, the limitations imposed by the Coastal Zone Act now result in an adverse impact to the coastal environment, as these sites remain vacant, deteriorating, and polluted. Of even greater concern are the human consequences of this industrial demise. These now-abandoned coastal industrial sites once employed thousands of Delawareans, many of whom are left unemployed or under-employed. The economic and social costs of this job loss are enormous. The Coastal Zone Act was enacted to protect our coastal areas and preserve open space for recreation and tourism. The driving force behind the Act was to preserve the existing, undeveloped areas of the coastal zone and to control the conversion of those open spaces for industrial use. 28

Significantly, the Coastal Zone Act was not intended to cause the existing industrial and manufacturing properties to wither and die. But that’s exactly what has happened. There are solutions, but only through careful, considered, and courageous action. Sites that were once industrial can and should continue as industrial—and the widely acclaimed Delaware Brownfields program provides a model for redevelopment and reuse of these sites. A “Coastal Brownfields” program would allow the reuse (with regulatory oversight) of prime industrial real estate, while addressing the existing contamination on those sites and providing desperately needed economic activity (and jobs). The Coastal Zone Act holds a special place in Delaware and should be respected and embraced. Like all regulatory programs, it must evolve to reflect the changing times. In 1971, when the Coastal Zone Act was signed into law, environmental regulation was in its infancy, and vast stretches of the Delaware coastline were unprotected from industrial development. Since that time, environmental regulation has flourished, while the facilities that once employed thousands have nearly disappeared. The Coastal Zone Act has served its purpose well: to protect and preserve the coastal resources of the State of Delaware. The Coastal Zone Act did not envision a legacy of abandoned and polluted eyesores. Let’s encourage the cleanup of these sites and their productive use into the future. Coastal Zone Act reform is another opportunity for us to demonstrate that we can protect the environment and create jobs—for the benefit of all Delawareans. Q Robert W. Whetzel is an attorney with Richards, Layton & Finger, and leads the firm’s environmental practice. Bob is the Chair of the State Chamber’s Environmental Committee, and he has been involved with coastal zone issues for more than 30 years.

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Guide to Election Issues

Delaware Growth Agenda: State Must Pursue New Long-Term Approach to Economic Development Over Next Five Years BY ROBERT PERKINS

DELAWARE MUST FUNDAMENTALLY change its approach to economic development and nurture a growing entrepreneurship base in the face of intense competition for jobs, investment and talent, according to a framework commissioned by the Delaware Business Roundtable released today. The Delaware Growth Agenda provides the private sector’s strategic framework for pursuing a new long-term approach to economic development in the state, including public policy recommendations centered on three strategic goals to be implemented over the next five years. “The vision of the Delaware Growth Agenda is that our state will focus its efforts on becoming a global magnet for leading-edge technologies, talent and investment,” said Mark Turner, chairman of the Delaware Business Roundtable and president and CEO of WSFS Financial Corporation. “This framework puts forth clear-eyed, achievable strategic goals and strategies that can accelerate Delaware’s economic engine – but only if the public and private sectors work together to make that vision a reality.” The non-partisan, forward-looking framework is based on interviews and guidance from more than 100 Delawareans, including representatives from economic development organizations, higher education institutions, businesses, government, labor and non-profit organizations. The framework envisions an even stronger and more robust partnership between the public and private sectors to guide future success. The framework recommends: • Building an entrepreneurship and innovation ecosystem. This includes bolstering federal, state and private investment in higher education, and emphasizing the healthcare, science and technology fields, engineering and entrepreneurship programs. The framework calls for the creation of an “Innovation District” as a destination for entrepreneurs and startups, as well as for marketing Delaware to regional and national angel investors and risk capital networks. • Pursuing a new approach to economic development. The framework calls for establishing a public-private economic development organization, crafting a new comprehensive statewide economic development strategic plan, and a marketing campaign that pursues new investment and jobs in key industries – including financial services, business services, education and knowledge creation, manufacturing, and distribution. • Enhancing Delaware’s business climate. The Growth Agenda says the state must ensure Delaware’s infrastructure meets the needs of a 21st century economy, including updating the Coastal Zone Act to provide greater flexibility in redeveloping brownfield sites. The framework also calls for improving the state’s public education system, taking a leadership role in facilitating more efficient development and permitting processes, and creating a Futures Council of Delaware. DELAWARE BUSINESS

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The full recommendations under each of the goals and strategies can be found in the framework, which was developed collaboratively by TIP Strategies and the Delaware Business Roundtable. TIP Strategies is an economic development strategy firm that has worked with states and communities across the country. In addition to presenting a strategic vision and goals, TIP Strategies also examined Delaware’s economic health over time compared to other states in the region. Among the findings of the framework: • Many of the traditional economic pillars of the state – including cars and chemicals – are no longer significant job generators. • Manufacturing accounted for about 20 percent of the state’s non-farm employment in 1990. By last year, it was just 10 percent of all jobs. • The state lost more jobs in manufacturing and corporate headquarters than any other sector between 2010 and 2014 – while health care and professional services sectors experienced robust job growth. • Delaware is home to a growing base on which to build a vibrant entrepreneurship and innovation ecosystem – and higher education must become the long-term driving force behind that ecosystem. • Delaware’s labor force participation rate between 2010 and 2015 showed the fastest percentage increase among the 50 states. • In a number of areas, such as private sector earnings growth and gross state product per capita, Delaware’s economic performance is trending negatively when compared to other states. 29

Guide to Election Issues ABOUT THE DELAWARE BUSINESS ROUNDTABLE The Delaware Business Roundtable is a non-partisan, volunteer consortium of CEOs whose companies collectively employ over 75,000 people in Delaware. Since its inception in 1981, the Roundtable’s broad mission is to enhance the quality of life in Delaware by promoting commerce, job creation and select public policy issues. In recent years, the Roundtable has been a leading supporter of public education transformation and entrepreneurs in Delaware.

ABOUT TIP STRATEGIES TIP Strategies, Inc. (TIP) is a privately held economic development consulting firm, with offices in Austin and Seattle. Established in 1995, TIP is committed to providing quality solutions for public and private sector clients. TIP has completed more than 300 engagements across 38 states and 4 countries. The firm’s primary focus is strategic economic development planning. In addition, TIP has experience with entrepreneurship, target industry analysis, workforce, and redevelopment. The firm’s methods establish a clear vision for economic growth. Community leaders across the country have embraced the TIP model of Talent, Innovation, and Place to achieve successful and sustainable economies.

The Weeklyy Report is the Delaware State Chamber’s digital publication, which features important business articles, legislative updates and timelyy state news.

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We are facing real challenges, but the Growth Agenda encourages a reset of economic development in Delaware over the next five years. First and foremost, things cannot continue as they have because Delaware’s existing companies – nor the industry sectors themselves – can be counted on to serve as engines of future growth. We must take a new approach, and the public and private sectors must work together to get it done. The Roundtable’s intention is for the Delaware Growth Agenda to spark a much-needed discussion of how to expand economic opportunity and jobs throughout the state during the 2016 election cycle that will result in concrete action thereafter. It comes on the heels of the Roundtable’s 2015 study of state finances, which clearly articulated the structural budget challenge facing the state as it wrestles with unsustainable revenue sources and spending patterns and strongly recommended that Delaware focus on expanding economic growth as one part of the solution. The Delaware Business Roundtable plans to continue to promote sustainable economic expansion and growth in Delaware. Q

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Guide to Election Issues

Delaware State Employees: Over Compensated but Under Paid BY BILL OSBORNE

THE DELAWARE PUBLIC POLICY INSTITUTE (DPPI) is a nonpartisan, 501(c) (3) nonprofit organization established to conduct research and encourage study and discussions of policies, programs and issues affecting the State of Delaware and its citizens. DPPI is an affiliate of the Delaware State Chamber of Commerce. In 2015, DPPI commissioned a study comparing the total compensation provided to employees of the State of Delaware with that of similar jobs in Delaware’s private sector. The DPPI Board of Trustees wanted to answer a fundamental question; Are the taxpayers of Delaware paying the “right” amount for the services of state workers? Why examine this question, and why is it worth examining in an election year, when substantive legislative remedies are often deferred? In August 2015, the Delaware Business Roundtable (DBRT) released their study which concludes the State’s financial model was so deeply flawed it was unsustainable. Delaware’s Structural Budget Problem: Causes, Potential Solutions, and Policy Tradeoffs identified four major categories of expenditures that need to be reined in: K-12 education, corrections, public welfare and personnel costs. By executive order, Governor Jack Markell established two panels to examine the issues. The final report of the Delaware Expenditure Review Committee affirmed the DBRT report in finding that there are four major drivers to Delaware’s budget growth: education, Medicare, corrections and employee costs. Employee costs include the wages and benefits provided current employees plus the pension and health care expense of retired employees. Pension expenses for state employees are a major factor because they are the product of a defined benefit plan and not a defined contribution plan. Our study, Unequal Pay: Comparing State & Private Sector Employee

Compensation in Delaware was a rigorous analysis of all the elements of compensation using sound, verifiable data from public sources. We concluded that the average Delaware State employee is underpaid and over compensated. Although their wages lagged the private sector of Delaware by 12.4%, their benefits (particularly health care and pensions) were 53 to 102% more generous than is received by most private sector workers. The combined impact is excessive with a difference of between 8.5 and 23.3 % depending on how the future costs of pensions are valued. The impact? Were Delaware to compensate state government employees at market rates, it would save between $260 million and $720 million in annual compensation cost. The analysis was conducted by Andrew G. Biggs, Ph.D., a resident scholar at the American Enterprise Institute where he studies public sector pay and benefits, Social Security reforms and state and local government pensions. Similar to Dr. Biggs’ earlier studies, local government employees, public school teachers and public safety workers were excluded. All three reports referenced are available on our web site; www.dscc.com/affiliates/delaware-public-policy-institute.aspx DPPI has provided a foundation for sound, public policy for over a quarter of a century. Founded in 1990, the Board of Trustees has included business, education, nonprofit and community luminaries who are committed to making Delaware better. We are eager to continue to benefit Delaware. Q

Delaware Public Policy IŶƐƟƚƵƚĞ

DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Bill Osborne Interim President Delaware Public Policy Institute bosborne@dscc.com

Guide to Election Issues

When Pathways Become Roads to Success The Nexus of Business, Education and Workforce Development BY GARY STOCKBRIDGE

THERE IS A CROSSROAD where high potential employment sectors meet flexible and customized workforce training. This nexus has several names; in Delaware we call it Pathways. Moving forward in Delaware, we need to become more efficient, targeted, flexible and nimble in our ability to create these dynamic pathways to future employment for the Delaware workforce. Efficiency begins with driving down the cost of training and allowing business to influence the curriculum to ensure individuals working toward degrees or certificates of completion are job ready when they graduate. Private businesses, workforce development agencies, and educational institutions (including the many community-based organizations supporting education) must work together so we do not reinvent the wheel as we develop each opportunity. If we effectively target our efforts, we will ensure the Delaware workforce has the right skills aligned to the right opportunities. More importantly, we must strive to identify our fellow Delawareans for whom productive employment can seem a long way off and help them early and often follow the pathways leading to success.

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Flexibility best manifests itself in the ability to easily mix and match degrees and certificates to provide building blocks that can be stacked in various ways as opportunities evolve and change with the market. While being nimble will be important for the entire process, educational institutions need to quickly move from concept to classroom to keep pace with changing market and opportunities. The good news is many of the right people are already coming together in Delaware to make this pathways initiative a reality. We have several early successes in the manufacturing and technology fields. But, we have to move faster, think more broadly about making this process how we conduct workforce development and not an â&#x20AC;&#x153;initiative,â&#x20AC;? and be ready to refocus our resources toward what works and away from what doesnâ&#x20AC;&#x2122;t. Q Gary R. Stockbridge Chair of the Workforce Development Board & President of Delmarva Power

Dickâ&#x20AC;&#x2122;s familiarity with the business community makes him invaluable for our business needs. Cheryl Corn, Executive Assistant to the President, Senior Vice President, Delaware State Chamber of Commerce

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Dick provides a level of attention to detail & a commitment to excellence that matches our approach to practicing law. Kurt M. Heyman, Founding Partner, Proctor Heyman Enerio LLP

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Guide to Election Issues

Generating New Revenue A Tough Road Ahead For Delaware BY JORDON ROSEN, CPA, MST, AEP®, CHAIRMAN, DSCC TAX COMMITTEE

THERE IS LITTLE DOUBT that that the fiscal ’18 revenue picture is not pretty and that finding the next golden goose (e.g. incorporations, banking, gaming, escheat) to close the gap may just be a fairy tale. Coupled with a state tax system that is in desperate need of repair and the prospect that funds generated from unclaimed property may be drastically reduced (currently the third largest revenue source) the next governor and legislature will certainly have a daunting, not to mention the unpopular, task of generating revenue while at the same time maintaining Delaware’s status as the place to live and do business. In short, all Delawareans, both individuals and businesses, may feel a bit of short term pain in order to meet long-term growth goals. The next governor and legislature will need to consider revamping the personal income tax system, which may include (1) increasing rates and/ or adding a new top bracket, (2) eliminating non-pension related income from the exclusion now offered to taxpayers age 60 and over and (3) means-testing or eliminating the personal credit. On the business side, consideration needs to be given to restructuring the gross receipts tax including the allowance for monthly exemption from the tax. Special revenue sources, such as fees collected for business licenses will also need to be re-evaluated. Serious consideration also needs to be given to restructuring the state’s property tax system, including reassessment of property values. Finally, the legislature needs to repeal the state’s estate tax to attract and retain retirees to the State. The small amount of revenue lost would be outweighed by the income tax collected and money put into the local economy by these individuals. It would be unfair to put the entire burden of balancing the budget on the backs of taxpayers. The next governor and legislature need to take a more serious look at controlling expenditures, including creating more efficiencies within state agencies and the elimination of duplicate or unproductive services which are paid for with taxpayer dollars. Q The opinions expressed by the writer are not necessarily those of the DSCC or its members.

Jordon N. Rosen, CPA, AEP

Director – Tax & Small Business

DELAWARE NETWORKING STATION Wednesday, September 21, 2016

Presented by:

2016

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to attend! Register online at www.DSCC.com

Belfiint, Lyons & Shuman CPAs JRosen@belfint.com

DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Bringing Delaware business leaders and educators together...

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The Delaware Principal for a Day program began n in n 1993. Since 2004, it has facilitated more than n 1,500 school visits, joining principals with local business leaders to build grassroots partnerships thatt are key to developing the workforce off tomorrow. More than n 110 schools participated statewide in n 2015. Sign n up today and meett YOUR R future workforce! The Partnership, Inc. was created to promote charitable and educational activities by developing and fostering programs thatt encourage private sector involvementt in n workforce developmentt and education n through programs like Superstars in n Education n and Delaware Principal for a Day.

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Back to School

A HEALTHY OUTLOOK

Delaware Tech nursing instructor Rebecca Stivers with student Gabriella Bruno-Barnes. Due to changing workforce needs, the College will begin oﬀering a bachelor’s degree in nursing (BSN) in January 2017.

Student Talent Key to Industry Success BY LARRY NAGENGAST

DELAWARE HIGH SCHOOLS AND COLLEGES have created a pipeline that provides a steady stream of employable graduates for the state’s hospitals and healthcare providers, and they are continuing to expand the programs available to their students. The New Castle County Vocational Technical School District, for example, recently added a surgical technology program – its eighth allied health offering among its 40 career-oriented options. “We work closely with Christiana Care and other health services providers,” said Kathy Demarest, the district’s community relations and public information officer. “They felt a surgical tech program was necessary and would definitely attract students.” In January, Delaware Technical Community College will launch its first bachelor’s degree program – in nursing. Designed for those who are already registered nurses, the online program has the flexibility to meet the needs of both students and their employers. It can be completed in as little as three semesters, with the first class of 60 students slated to graduate in December 2018, says Justina Sapna, vice president for academic affairs. “Demand is expected to exceed the 60 seats available for each of the [semiannual] enrollment periods,” she says. Pamela Ridgeway, Christiana Care’s corporate director of talent acquisition, says the healthcare system doesn’t wait for graduates to apply for jobs – it engages with the schools early on, to help students develop their skills while still in high school or college. Christiana Care hires up to 130 student nurse “externs” a year. Students enrolled in bachelor’s degree nursing programs can apply (most come from the University of Delaware, Delaware State University and Wesley College). They work 16 hours or more every two weeks for a semester, serving essentially as a patient care technician. Nursing and allied health students from Delaware Tech regularly take their clinical rotations at Christiana Care. “Before we hire them, we’re developing them,” Ridgeway says. In addition, at least two Red Clay School District programs bring students into Christiana Care facilities. Students in the biomedical sciences curriculum at Conrad Schools of Science visit Christiana Hospital three times a year to observe and interact with staff members and to test their skills on the same equipment used to train hospital employees. Also, Red Clay’s Project Search program brings students with intellectual and physical disabilities to the hospital for a nine-month internship. Christiana Care has already hired more than a dozen participants. DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

Christiana Care recently strengthened its linkage with the New Castle County Vo-Tech district by acknowledging that graduates of its allied health programs who have earned national certifications have the skills to perform entry-level jobs at the hospital, Ridgeway said. The training pipeline extends beyond traditional healthcare occupations. An internship program for culinary arts students at William Penn High School began in January at Christiana Care and will continue year-round. Participants will spend three hours a day working in the hospital’s kitchens. Delaware Tech has representatives from five Delaware hospitals serving on advisory committees for its nursing programs and officials from three hospitals on its various allied health advisory committees, Sapna said. From Delaware Tech’s class of 2015, 132 students found jobs in Delaware hospitals – 80 as nurses, 28 in allied health fields and four with other majors, she said. Most graduates of New Castle County Vo-Techs health programs head to Delaware Tech, the University of Delaware, Wesley or Neumann University to continue their education before starting a career, Demarest said. Among those who go directly into the workforce, students with certified nursing assistant credentials often find jobs at long-term care centers while medical assisting and nurse technician graduates tend to work in doctor’s offices or surgicenters, she said. Q 35

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Back to School Guide

Paul Herman and the Rodel Foundation of Delaware advocate for technologyenabled classrooms to meet the individual needs of students.

The Digital Difference BY PAUL HERDMAN, PRESIDENT AND CEO, RODEL FOUNDATION OF DELAWARE

HERE IN DELAWARE, and at the Rodel Foundation, where I serve as president and CEO, when we talk about improving technology in our public school classrooms, our minds and our conversations often go first to improving internet speeds or the tangible infrastructure—the wires, cables, and towers that carry those signals. But in other places across the country—like the CityBridge Foundation’s ‘Breakthrough Schools’ design contest in Washington, D.C.—innovation is treated as a fundamental principle behind school buildings and models. Here, it’s about starting with personalized learning (meeting kids where they are as learners) and equity as keystones, rather than trying to shoehorn them in once a school is built. To be clear, technology isn’t a magic bullet. It’s a vastly powerful tool DELAWARE BUSINESS

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that can enhance and supplement great teaching. Access to learning resources, customization, student engagement, and agency are bolstered by technology. But its most valuable byproduct is the freedom it gives teachers to provide one-on-one support to students or small groups in a personalized or blended environment. As we step into this work on personalization in Delaware, there’s a lot of great work underway. There are the members of our Rodel Teacher Council, who for several years have done yeoman’s work pushing the ideas policies behind personalized learning. There’s the BRINC Consortium, which has expanded to nine districts this spring, and schools like First State Montessori Academy Charter School that utilize a personalized approach. Legislation introduced in the General Assembly last year called for a task 39

Back to School Guide force to evaluate Delaware’s strengths and deficits in education technology. The task force of educational leaders including teachers, district leaders, university representatives, state legislators, and Delaware Department of Education staff members, recently submitted education technology recommendations to our state legislature. The task force outlined eight goals to improve Delaware’s use of technology in the classroom, ranging from statewide leadership to professional development for teachers. Basically, we have a long way to go. And until we get there, there are critical improvements that need to be made to our existing system of schools. Studies show that only about 52 percent of Delaware schools are ready for digital learning today. To meet 2018 demand, a typical school district in Delaware will need to grow its bandwidth at least threefold. Given the current budget situation, this may be a challenge. This past summer, the Joint Finance Committee and the Delaware General Assembly eliminated a proposed new $3 million funding stream that would have expanded internet bandwidth in public schools. This remains a priority for many districts as they shift toward more and more technology based platforms. Many schools already face challenges administering assessments electronically. And many educators utilize web-based platforms like Schoology to connect with other educators to develop lesson plans, share best practices, or pursue valuable professional development. Until we can meet basic needs, like reliable and sufficient broadband access, schools can’t offer access to modern education equitably. And consider: We are only at the beginning of this journey. Techenhanced learning is more than a technical fix; it’s an adaptive change. More and more we’re considering the delivery of education from the student perspective first, and the next stage will be moving beyond brick and mortar buildings, and into more online platforms and community-based extended learning opportunities. Eventually, I see a world where students can access the best content on the planet 24/7—letting them drive their own learning and interests. And our RTC members remind us that technology is only as good as the educators behind it. Where can this work take us next? It will be interesting to watch how the concepts of personalized learning begin transferring into other areas of student welfare. My guess is we’ll also begin thinking about new ways to customize the holistic services that kids need to maximize their learning— things like housing, health care, nutrition, mental health, and so on. So if a student is homeless or has a chronic health issue, the right person will have the right access to the right information when it’s needed. When it comes to the ever-broadening definitions of student success, technology can keep us connected to the resources we need—both inside the classroom and out. Q

Paul Herdman is president and CEO of the Rodel Foundation of Delaware. Visit www.rodelfoundationde.org for more.

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Emphasis on Forensics and Fraud Detection

Master’s Degree in Accounting

It all adds up. The Neumann University master’s degree in Accounting adds up to greater opportunity. The emphasis on forensics and fraud detection will provide you with credentials that are in demand. Neumann’s program allows you to: • Finish in just 18-21 months • Study in class and online • Focus on forensics and fraud For more information: gradadultadmiss@neumann.edu 610-361-5208

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Aston, Pennsylvania

www.neumann.edu 41

Back to School Guide

DATA INSIGHTS TO OPPORTUNITY OUTCOMES DSU Partnership with the Gates Foundation DELAWARE STATE UNIVERSITY

DSU President Williams speaks with students regarding academic and career pathways

(DSU) has embarked upon a bold new frontier-data analytics! Educause describes data analytics as “the use of data, statistical analysis, and explanatory and predictive models to gain insights and act on complex issues.” These insights are of particular resonance in higher education today. Because institutions are being held to a higher standard of student success and gainful student employment after college, educational leaders of today are heavily investing in capabilities that enable better understanding of its educational systems. In 2015, DSU partnered with the Bill and Melinda Gates Foundation through a $1.2 million grant. The Gates Foundation and DSU share the ideal of supporting the requisite data collection and analysis that will be critical in assessing the effectiveness of student success, especially for historically underserved populations. As an HBCU (Historically Black College or University), DSU is uniquely positioned to use this grant funding to build on its commitment that is enshrined in its Pride 2020 strategic plan. The goal primarily focuses on two overarching objectives: 1) achieve an 80% retention rate by 2020 and 2) significantly increase our 4 year graduation rate. “The Board of Trustees and I have embraced a transformative leadership model that will propel the university forward for the benefit of our students both now and into the future” says President Harry L. Williams. DSU used funding from the Gates grant to hire a data scientist whose sole focus is on internal data that informs, provides insight, allows implementation and gets to the desired outcomes of student success. The partnership has also allowed the University to use data to support all aspects of student success. DSU uses predictive modeling to drive student success infrastructure in advising (predictive, aggressive and intrusive advising) that statistically predicts the success of students for enrollment, retention, graduation and career placement. DSU strongly believes that this comprehensive, holistic approach to student success will provide the pathway to bright futures for all students who enter DSU. 42

“Our view is that we owe it to our students to create an infrastructure that allows them to be successful. At DSU, we believe the foundation of our relationship is thinking differently about the rich stores of data that we currently have and new ways of acquiring and using data in the future” says COO Teresa Hardee. DSU is vigorously leveraging resources to focus intensely on student success and recognizes the Gates Foundation as a great partner who supports and recognizes our commitment to achieving student success. DSU is most appreciative for the partnership with the Gates Foundation and look forward to extending our relationship over the next several years. Q

Dr. Teresa Hardee Chief Operating Officer Delaware State University thardee@desu.edu

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Daniello continued from 22 have the semblance of big business, big labor, and agriculture – both big agriculture and family farms – this is a great state to really look at what’s likely to happen at the national level. The people here want to perceive themselves in the middle. They may not always be there. They may be too far left, they may go too far right, but they believe they are in the middle. That is why we do better than other states at the national level. Those people can’t seem to bring it together. Is that an understatement?

What does it mean to be the Party Chair? I think the Democratic Party represents the middle class, or it tries to. It is important that those groups that make up the middle class – labor, small business – to come together at least on the basic issues if we are going to succeed. We are always going to disagree on how to get it done, but we need to agree on what it is we have to do so that both sides can sit down and start to work out an agreement. If one side refuses to participate then you have government that is “nonparticipatory.” That is what you have in Washington, D.C. That is why you need two parties in my opinion. You’re not going to get them to sit down if you keep going the way we are going. The idea that these legislators are getting elected all by themselves and therefore they will do as they please is one of the biggest problems that Delaware has and so does the country. You brought up the issue of noncompetitive districts. We have got to find a way of doing reapportionment in this state, and that’s going to be a compromise, God help us, maybe it will rub off on the national scene because if it doesn’t, the system fails. The American system is built on the federal, geographical idea. Unless we do something, it is going to get worse; every ten years those federal districts get safer. What is that expression I have used a hundred times? Come reapportionment years, there are three parties: there’s the Democratic Party, the Republican Party and the Incumbent Party. And it is the Incumbent Party that wins every time. Neither of the two parties wins.

As Democratic Party Chairman, what do you believe is the future of the Party in Delaware? I don’t know where the country is going over this issue of progressivism. I hope there is a good future for both parties because the alternative is Eastern Europe and Asia, the Middle East and even parts of Western Europe. If we go to a system like that where parties are really made up of single ideologies, then we are in trouble. We are really in trouble. The two parties are pretty close together in their ideologies. The people in those parties are pretty damn smart and pretty damn fair and they really want to be perceived as doing the right thing for all of our citizens. If not for the two party system, how do we keep money from being the deciding factor in our elections rather than the people’s will? Again, it comes back to why we need two strong, active parties. It works. Q

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Copeland continued from 23 someone to run. The Democrats have 2 Senators, a Congressman and a Governor and so therefore they have a larger ability to raise funds. What is a Republican going to do? Even worse, labor unions have almost solely supported Democrats; and Delaware businesses have supported the winners. All this means that we have a system of self-finance only for challenger candidates. There is also a demographic issue. The state of Delaware is 22% African American and they vote 95% Democrat. From this perspective, the Republican Party in Delaware has had a problem. Over time, if you can crack that vote and pick up some market share, you can start winning more races. If the Federal Government is going to update the Voting Rights Act maps, I think they will recognize that Delaware is under represented in minority representation compared to its population and this blue state will be placed under Federal oversight of elections.

There is the impression that the inability of the two Parties to work together in Washington has seeped into Delaware. Do you think that is true? I think that is a completely inaccurate statement. The Democrats do not have to work with Republicans, so they don’t. When you are in that much of a minority, you can blame us and that is politics. The fact that they couldn’t get tax increases through or other liberal policies passed is beyond me. If you want leverage, you have got to get leverage – you have to win a few political battles to have some game to get to the table. That is politics and it is different than business. In business, you can grow market share any number of ways. In politics, there is only one State House seat in each district. If you want that seat you have to take it from somebody else. It is a zero sum, winner take all proposition.

What does it mean to be the Party Chair? It means my life is hell. It costs me money, it costs me time and it costs me friends. I get to be as partisan or rancorous as I can be – all things that are not necessarily part of my normal nature. But it is a job that needed to be done and needed to be done well. We needed some change. We needed to process through our own problems. It is a volunteer job.

As Republican Party Chairman, what do you believe is the future of the Party in Delaware? I believe the future of the Republican Party is very good. I do believe the demographics are going to shift and I have history on my side as a guide there. When John Kennedy got elected President in 1960, as the first Catholic President, Catholics voted Democratic 85%, they now vote Republican 55%. If you are 25 years old today, you look around and you see that after eight years of an African-American President, your education system stinks, your job opportunities stink, your town is referred to as “Murder Town” and your neighbors are shooting one another, you say maybe it is my voting philosophy and not my identity. I assume that now, over a 20 year period of time, the majority of African Americans will vote Republican. Demographic trends will be favorable to Delaware. Q

A. Richard Heffron

James DeChene

President

Director, Government Affairs

Delaware State Chamber of Commerce

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Guide to Manufacturing

Photo Courtesy of Delaware Department of Agriculture

Manufacturing Dinner? Chicken Farming goes High-Tech BY JOHN SWEENEY

TECHNOLOGY CHANGES EVERYTHING. From the cars we drive to the phones we carry, technological advances lead to modern manufacturing techniques. They in turn invisibly affect our everyday lives and the consumer choices we make. They even affect what we plan to eat for dinner. Chicken, for instance. The fact that chicken is so inexpensive and so readily available in such a variety of forms is due to manufacturing innovations. That’s right, manufacturing. The computer screens, the extensive and constant data collection and analysis, and automated machinery that highlight modern manufacturing plants around the world play an increasingly important part of the poultry industry. These changes have helped Delaware’s poultry industry keep up with consumers’ ever-growing demand for chicken. A demand, which by the way is increasingly global. Getting that chicken dinner on your table or in your fast-food sandwich 44

means that Delaware’s poultry companies are more than an agricultural industry. They are a manufacturing powerhouse for the state. For example, Delaware poultry companies rank among the state’s largest manufacturers, employing thousands and playing a vital part in the regional economy. And it is a high-tech industry all the way. Delaware’s poultry harvesting plants involve automated cutting and wrapping machines. Operators at computer screens monitor the line’s flow. And near-constant data collection enables reliability and productivity analyses. Dean Walston, director of operations for Perdue Farms’ harvesting plant in Milford, said when he arrived 10 years ago, the line operated with onand-off switches. Today, he said, “Touch screens allow us to constantly operate, monitor and adjust the line.” Automatic data collectors track the machinery’s operation. Feedback is displayed on large, flat-screen TVs around the plant. Se p t e m b er / Oc t o b e r 2016

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CERTIFIED PUBLIC ACCOUNTANTS & ADVISORS

“We use that technology to share safety figures, productivity information and to monitor the temperature throughout the plant,” Walston said. “We need real-time feedback,” he said. “Five-day old information is really too late for us.” “Those of us who are baby boomers,” Walston said, “didn’t grow up with touch screens. But today it is normal technology. Millennials coming in the door today see a touch screen and are very comfortable with it. “Technology touches every part of the process. From an operational standpoint, our workforce today is more tech savvy. Yet for the poultry industry, this is a pretty significant transition.” “We are more proactive, particularly around the safety component,” he said. “And we see automation making it easier.” As in all modern manufacturing facilities, reliability is crucial. Downtime presents big problems. So the effort is to be proactive and to anticipate trouble. When trouble does happen, the Milford facility uses its global connections. In the old days, trouble meant a breakdown. Everything stopped until the problem was determined. Then came the agonizing while the staff resorted to the printed manuals and went through a trial-and-error process to locate and correct the cause. Much of today’s equipment was manufactured in other countries. When trouble does develop, the vendors’ tech support staffs are instantly on the job. They operate remotely from other parts of the world. The monitoring and instant-response teams and their remote access are on around-the-clock call. The interaction of operators and the machinery is crucial. The poultry industry, like all manufacturing industries, has employed technology to improve productivity and to lower costs. “Machines do most of the work around the product,” Walston said. Today’s harvesting plant moves the chicken from live animal to chilled carcass quickly. Consumers want chicken in different ways. In summer, they look for parts for grilling. In winter, they tend to want whole chickens for roasting. The machinery helps Perdue deliver, no matter what the season or the demand. It cuts the chicken for the different products. The machinery debones and separates the chicken. Finally, the automated line wraps the different products readies them for shipping. All of this was once done with hand tools. The change is reflected in the numbers. Perdue’s Milford facility is capable of harvesting 250,000 birds a day. With two lines operating, that is 140 birds a minute. To get an idea of how big consumer demand is, Perdue alone has three other harvesting plants on the Delmarva Peninsula, in Georgetown, Salisbury, Md., and Accomack, Va. All of this is just doing what the best manufacturers have always – following the market’s lead. That means one thing. The changes are not over. Q

John Sweeney is a Delaware writer and editor.

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Newsbites Nemours/Alfred I. duPont Hospital for Children Recognized Again in 2016 as Among the Nation’s Best by U.S. News & World Report Nemours/Alfred I. duPont Hospital for Children has been recognized again by U.S. News & World Report for being among the Best Children’s Hospitals in the nation in the 2016-17 edition of Best Children’s Hospitals. In the latest rankings, released today, duPont Hospital for Children in Wilmington, DE, was ranked in six of the ten surveyed specialties. Orthopedics ranked in the top five for the third straight year.

Chesapeake Utilities Corporation Welcomes Greg Robinson as Director of Corporate Security Chesapeake Utilities Corporation announced that Greg Robinson has joined the Company as Director of Corporate Security. In this role, he will be responsible for the direction and planning of corporate security, physical security systems, government intelligence coordination and coordination of business continuity programs for Chesapeake Utilities. Mr. Robinson brings over 30 years of broad based security and protection experience to Chesapeake Utilities. He is skilled in critical system and executive protection, international security, corporate safety policy, law enforcement, public safety and cyber investigation. He also has experience with risk/vulnerability assessments, strategic planning and crisis management.

WDEL Receives National Award for Outstanding News Service

Weymouth, Swayze, & Corroon Insurance Announcement

WDEL-FM/AM is being honored by the Radio Television Digital News Association (RTDNA) with one of its highest honors – the Edward R. Murrow Award for Overall Excellence. RTDNA’s Murrow Awards recognize outstanding work produced by radio, television and online news organizations around the world. Its Overall Excellence award is given to news organizations that exemplify the highest standards in serving audiences through quality electronic journalism. WDEL will accept the Murrow award at a black tie awards ceremony in New York City on October 10, 2016.

Weymouth, Swayze & Corroon Insurance of Wilmington has made some executive changes with the recent promotion of Richard F. Corroon, CPCU to President. Corroon replaces Bruce Swayze who has been President since 2007 and who remains at the firm in a senior management role. Corroon, a 30 year veteran of the insurance industry, holds the Chartered Property Casualty Underwriter (CPCU) designation and is Chairman-elect of the Delaware Insurance Agents & Brokers Association (DIAB).The firm also announced the recent hiring of Mary Miller as an associate in the Personal Insurance Department. Miller has been serving personal insurance clients in the Wilmington area for over 20 years.

With Election of New Officers, Richards, Layton & Finger Achieves Another First in Delaware Richards, Layton & Finger has elected Gregory Varallo as president and Doneene Damon as executive vice president of the firm. Lisa Schmidt has been appointed to serve as the firm’s senior vice president. Mr. Varallo, Ms. Damon, and Ms. Schmidt assumed their new roles on July 1, and will each serve a three-year term. Indeed, the firm’s new executive leadership team has already achieved a historic first for large Delaware law firms: it is the first time the top leaders of a major Delaware firm include a female majority and an African American. Ms. Damon, who was elected to the firm’s second-highest office, is among only a handful of minority women in executive leadership positions in major law firms in the United States.

For third year in a row, Richards Paving named to national “Top Paving Contractor” list Locally-owned and operated Richards Paving was recently named one of the top paving contractors in the country by Pavement Maintenance & Reconstruction magazine. Richards Paving, the only Delaware based company on the list, received the same honor in 2014 and 2015. Richards Paving is the only paving company in Delaware to supply its own

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hot mix asphalt allowing them to pave seven days a week. This allows Richards Paving to service commercial and residential customers from beginning-to-end in the paving process, which is particularly beneficial in time-sensitive projects or when work needs to be done on evenings or weekends. Richards Paving also recycles concrete and asphalt and manufactures crushed concrete and screened asphalt millings for use in stone base for driveways and parking lots.

Integrity Staffing Solutions Named One of America’s Largest Staffing Firms for 2016 Integrity Staffing Solutions proudly announced that it has been recognized by Staffing Industry Analysts (SIA) as the 23rd largest staffing and talent engagement firm in the U.S., climbing 7 spots forward from last year’s ranking of number 30, and obtaining an overall market share of 0.4% of an estimated $75.7 billion in U.S. staffing and talent engagement revenue. “I am extremely proud of the entire Integrity Staffing Solutions team,” said Todd Bavol, Co-Founder, President & CEO of Integrity Staffing Solutions. “Our growth is the combined effort of our talented team and our ability to deliver outstanding results for our clients and new opportunities for our associates. Earning a spot on the SIA’s “Largest Staffing Firms” list for the sixth consecutive year is an incredible honor.”

Two Rehoboth Beach Business Leaders Join the Beebe Healthcare Board of Directors The Beebe Healthcare Board of Directors announces that local business leaders Michael Meoli and Eric Sugrue have

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recently been welcomed to the Board. Mr. Meoli has been a McDonald’s franchisee for 22 years. He owns and operates 14 restaurants and employs approximately 800 crew members, managers and mid-level supervisors and office personnel. He is a board member of the Rehoboth/Dewey Chamber of Commerce and a board member of the Downstate Advisory Board for WSFS Bank. He was appointed to the National McDonalds

System Economics Team. Mr. Sugrue is well known in the restaurant industry. He is president and managing partner of the Big Fish Restaurant Group, which is comprised of 10 restaurants, as well as catering and wholesale businesses. He serves on the board of the Delaware

Calendar of Events WEDNESDAY, SEPTEMBER 7, 2016

MONDAY, SEPTEMBER 26, 2016

Evening Mixer at Fish On

1st Annual JMAC Golf Tournament

5:30 pm - 7:30 pm

Joint Military Affairs Committee (JMAC)

Fish On Seafood Grill & Bar

11:00 a.m. Registration & Driving Range

17300 N. Village Main Blvd.

12 Noon – Shotgun Start

Lewes, DE 19958

Back Creek Country Club Middletown, DE

THURSDAY, SEPTEMBER 8, 2016

23rd Annual Chamber Chase Golf Tournament

FRIDAY, SEPTEMBER 30, 2016

10:30 am - 7:00 pm

DYPN Community Outreach Day Habitat for Humanity Project

Kings Creek Country Club

8:00 am - 3:00 pm

One Kings Creek Circle

Walnut Ridge

Rehoboth Beach, DE 19971

1401 North Walnut Street Wilmington, DE 19802

TUESDAY, SEPTEMBER 13, 2016

Networking Breakfast at The Delaware Contemporary

TUESDAY, OCTOBER 18, 2016

7:30 am - 9:00 am

8:30 am - 10:30 pm

The Delaware Contemporary

Delaware State Chamber of Commerce

200 South Madison Street

1201 N. Orange St.

Wilmington, DE 19801

First Floor Board Room

Meet the New Members

Wilmington, DE 19899

WEDNESDAY, SEPTEMBER 21, 2016

2016 Delaware Networking Station 5:00 pm - 8:00 pm

THURSDAY, OCTOBER 20 AND FRIDAY, OCTOBER 21, 2016

Chase Center on the Riverfront

2016 Government Affairs Retreat

815 Justison Street

Boardwalk Plaza Hotel

Wilmington, DE 19801

2 Olive Avenue Rehoboth Beach, DE 19971

Newsbites Restaurant Association and is a member of the Rehoboth Beach Yacht and County Club.

Medical Society of Delaware Employee Named 20152016 Outstanding National Corporate Instructor Practice Management Institute has named Lynn Robinson, CMC, CMOM, Physician Practice Manager with the Medical Society of Delaware, its 20152016 Outstanding National Corporate Instructor. The award was presented during an industry-wide ceremony held recently at the Astor Crowne Plaza in New Orleans, LA. Ms. Robinson was selected from among numerous PMI instructors located throughout the continental US who teach practice-based education and credentialing courses to physicians and medical office personnel at the local and regional level. She continues to be recognized by PMI for her commitment to education and advanced learning scenarios in support of the physician and medical office staff member.

Harvey Hanna & Associates Presented ‘Community Service’ and ‘Spirit of Business’ Awards The HHA and The Delaware KIDS Fund team was extremely proud to be presented the ‘Community Service Award’ at the Delaware Business Times Family Owned Business Awards ceremony

held on June 23, 2016. The Delaware KIDS fund, a nonprofit organization inspired by Thomas J. Hanna in 2008, seeks to provide goods, services and funds to distressed and at-risk children throughout the state of Delaware. The program is designed to provide essential services to local kids in need by offering financial support for essential needs, clothing, shelter, food, counseling and mentoring for abused, grief stricken or disease-afflicted children.

Marian Young Awarded the 2016 Philadelphia SmartCEO Brava Award Marian Young, President of BrightFields, Inc., was awarded the 2016 Brava Award by Philadelphia SmartCEO. The Brava Awards celebrate the distinguished achievements of 40 of Greater Philadelphia’s top women business leaders. Marian is passionately devoted to her employees and clients. She is involved in many organizations including Vice President of the Delawareans for Environmental and Economic Development (DEED), New Castle County Resource Protection Area Technical Advisory Council, Co-chair of DNREC’s Ecological Restoration and Green Remediation Committee, a member of the Society of Women Environmental Professionals (SWEP), and the Committee of 100.

Beebe Healthcare Joins the Jefferson Neuroscience Network

with excellent outcomes and measures, the Stroke Team is happy to announce a new relationship with Thomas Jefferson’s Neuroscience Network. Thomas Jefferson University Hospitals in Philadelphia created the Jefferson Neuroscience Network to connect patients from regional hospitals, like Beebe, to the specialists at Jefferson who have the expertise to diagnose time-sensitive neurological disorders. When hospitals join this network, patients have access to the latest clinical protocols and trials, community-based specialists, community education programs, priority transfers to Jefferson for acutely ill patients, and Jefferson Expert Teleconsulting (JET).

Saint Francis Healthcare Becomes 1 out of 5 Hospitals in the Nation to Receive Perinatal Care Certification Saint Francis Healthcare has been recognized for continuing to provide quality care to Wilmington and Northern New Castle County, earning a Perinatal Care Certification from The Joint Commission. Saint Francis is the only hospital in Delaware, and one of only five hospitals in the nation, to achieve this recognition. The Perinatal Care Certification distinguishes those Joint Commission– accredited hospitals that are committed to providing integrated, coordinated and patient-centered care for mothers and their newborns.

As Beebe Healthcare continues to improve the quality of stroke care

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CHAMBER Committees State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com. Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com. Employer Advocacy & Education Committee: The Employee Advocacy and Education Committee promotes and assists the employment interests of Chamber members. It is a forum for members of the Chamber to discuss and evaluate human resource and personnel issues facing Delaware employers; to actively engage in the legislative process to develop and implement legislative solutions; to advise the Chamber leadership on the impact of proposed legislative and regulatory measures; and to educate the membership about regulatory requirements affecting their bottom line. The committee meets at least quarterly to identify and develop strategies for current and future issues, and holds special events open to Chamber members to focus on timely topics in the field of human resources and personnel management. For more information, contact James DeChene at (302) 576-6560 or jdechene@dscc.com. Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com.

issues, policies, and trends affecting Delaware’s infrastructure and transportation systems, as well as advises the Chamber’s Board of Directors on related policy issues. For more information, contact James DeChene at (302) 576-6560 or jdechene@dscc.com. Military Affairs Committee: The Military Affairs Committee aims to build efforts to support the hiring of military veterans, and to support the local branches of the military on other relevant issues. Its goals include building business relationships to support the military community, and to create jobs for reserve components and veterans. The committee meets quarterly, and is chaired by Gary Stockbridge of Delmarva Power. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com. Delaware Young Professionals Network: This committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The DYPN, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com. Economic Development Committee: This committee promotes policies and regulations that facilitate the expansion of existing companies and advocates for practices that expand the tax base and create higher-income employment opportunities. Contact Mark DiMaio at (302) 576-6575 or mdimaio@dscc.com.

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com. Tax Committee: This committee reviews tax legislation and advocates for the reduction of personal and business taxes in Delaware. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com. Infrastructure and Transportation Committee: The Infrastructure and Transportation Committee recognizes the critical role that the condition and functionality of Delaware’s infrastructure and transportation systems play in creating a strong economy and quality of life. The Infrastructure and Transportation Committee monitors DELAWARE BUSINESS

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LEADS! Contact Chuck James at cjames@dscc.com to join a DSCC leads group today 49

Delaware State Chamber of Commerce

SMALL STATE. BIG BENEFITS. UPS Shipping Discounts Save up to 34% on a broad portfolio of shipping services including: • Up to 34% on UPS Air letters including UPS Next Day Air®* • Up to 30% on UPS Air packages (1 lb.+) • Up to 32% on UPS International imports and exports • Up to 16% on UPS Ground shipments • Savings begin at 70% on UPS Freight® shipments over 150 lbs. DSCC members can receive these discounts even if you already have a UPS account. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. To enroll and start saving today, visit www.savewithups.com/dscc. For more information, call 1-800-MEMBERS (1-800-636-2377). UD Online MBA Scholarship Through an Affiliate Partnership with the Lerner College of Business & Economics, Chamber members will receive an affiliate program scholarship for $5,000 off of their tuition for the University of Delaware Online MBA Degree Program. The Lerner College Online MBA is an AACSB-accredited program that can be completed in as little as sixteen months. This powerful new education option offers the quality, flexibility, and convenience to earn an MBA degree from a highly regarded, nationally ranked, public university. In addition to the $5,000 affiliate scholarship, Chamber member employees will be eligible to apply for the Dean’s Merit Scholarship, which awards the most highly qualified candidates up to an additional $5,000 in scholarship funding. Visit www.apdegree.com/DSCC to get started. Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications.

Member-to-Member Discount Directory State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts. Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents. Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information. Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station. Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information. Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members. Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page or call (866) 876-8464 to activate your member discount. Continuing Education Certificate Discounts The University of Delaware offers a 10% discount to State Chamber members when they choose to sign up for continuing education certificate programs.

Se p t e m b er / Oc t o b e r 2016

| DELAWARE BUSINESS

LegalShield All Delaware State Chamber members and member companies now have the opportunity to access affordable legal services. LegalShield is one of the nation’s leading providers of legal safeguards for individuals, families, small businesses and employee groups. Member companies can join the more than 34,000 companies currently offering LegalShield’s personal legal plans as a voluntary benefit to their employees. Through LegalShield’s personal legal plans, employees gain access to unlimited personal legal advice from LegalShield provider attorneys on topics such as mortgages, wills, contracts, and more. Employees also have the option to enroll in LegalShield’s identity theft plans for the added benefits of identity monitoring and identity restoration services. LegalShield’s personal legal plans also effectively reduce employee stress and absenteeism while driving increased productivity.

The Small Business Plan provides member companies with legal advice and counsel on any business legal issue, contract and document review, debt collection, trial defense and more. In eliminating cost barriers associated with obtaining legal counsel, LegalShield’s Small Business Plan ensures members have access to the legal support they need to grow and protect their businesses. To get started with LegalShield, visit www.legalshield.com/info/ dscc. For more information, contact Independent Associate Mike Schwartz at (302) 275-8898. mikeschwartz.legalshieldassociate.com

Access full details on these benefits of membership in the members-only section of the DSCC website. For more information about obtaining your company’s members-only login credentials, please email info@dscc.com.

DO YOU KNOW SOMEONE SUPER? MARVIN S. GILMAN BOWL AWARD The Marvin S. Gilman Bowl honors an individual who has made ŽƵƚƐƚĂŶĚŝŶŐ ĐŽŶƚƌŝďƵƟŽŶƐ ƚŽ ƐŵĂůů ďƵƐŝŶĞƐƐ ĂŶĚ ŶŽŶƉƌŽĮƚ ŽƌŐĂŶŝǌĂƟŽŶƐ ŽĨ ĞůĂǁĂƌĞ͘ dŚĞ ƌĞĐŝƉŝĞŶƚ ŝƐ ŚĞůĚ ŝŶ ĐŽŶĮĚĞŶĐĞ ƵŶƟů the awards luncheon. WEDNESDAY, NOVEMBER 9, 2016 Hotel du Pont, Gold Ballroom &Žƌ ŵŽƌĞ ŝŶĨŽƌŵĂƟŽŶ͕ ĐŽŶƚĂĐƚ <ĞůůǇ tĞƚǌĞů Ăƚ kwetzel@dscc.com or (302) 576-6564

M A R V I N

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PAST WINNERS ϮϬϭϱ͗ ZŝĐŚĂƌĚ '͘ ͞ ŝĐŬ͟ ,ĂƞŝĞůĚ ϮϬϭϰ͗ :ƵůŝĂŶ ͞WĞƚĞ͟ ŽŽŬĞƌ ϮϬϭϯ͗ ŽŶĂůĚ d͘ &ƵůƚŽŶ 2012: Fred C. Sears, II ϮϬϭϭ͗ DŝĐŚĂĞů ^͘ hīŶĞƌ ϮϬϭϬ͗ dŚĞ >ĞǀŝŶ &ĂŵŝůǇ ϮϬϬϵ͗ ĂƌƌǇ ͘ ƌŽǌŝĞƌ ϮϬϬϴ͗ ůďĞƌƚ Z͘ DŽƌƌŝƐ

G I L M A N

SUPERSTARS

IN BUSINESS

DELAWARE BUSINESS

Se pt e m be r/ Oct o be r 2016

CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving our member companies and organizations statewide. This State Chamber staff directory lists phone numbers and email addresses, as well as individual areas of responsibility. If you need business assistance or information, please donâ&#x20AC;&#x2122;t hesitate to call.

A. Richard Heffron President

576-6563 rheffron@dscc.com

Marianne K. Antonini Sr. Vice President Finance & CFO

576-6567 mantonini@dscc.com

Cheryl Corn Executive Assistant to the President Sr. Vice President Communications

576-6572 ccorn@dscc.com

DenĂŠe Crumrine Communications Manager Delaware Business Production Digital Communication, Website

James DeChene Director, Government Relations

Mark A. DiMaio Director, The Partnership, Inc.

576-6566 dcrumrine@dscc.com

576-6560 jdechene@dscc.com

576-6575 mdimaio@dscc.com

Linda D. Eriksen Accounting Associate

576-6569 leriksen@dscc.com

Ken Evans Account Executive

576-6576 kevans@dscc.com

Chuck James Sr. Vice President, Membership Ambassador Committee

576-6562 cjames@dscc.com

Fred Miller Advertising Sales Member Retention

576-6579 fmiller2@dscc.com

Bill Osborne Interim President, DPPI

Kelly Wetzel Program & Communication Specialist Small Business Alliance Delaware Young Professionals Network

576-6590 bosborne@dscc.com

576-6564 kwetzel@dscc.com

HOST A NETWORKING BREAKFAST

DELAWARE STATE CHAMBER OF COMMERCE

N tw Ne wor o k and nd sho how w offf y yourr bus sin ines ess es s to S at St ate e Ch ha amber mem mbe ers s

1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: delawarebusinessmagazine.com facebook.com/delawarestatechamber twitter: @Destatechamber

Co onttact Kelly y Wet etze el at kwetzel@ @dscc.com to boo ook yourr event in 201 17 52

Se p t e m b er / Oc t o b e r 2016

| DELAWARE BUSINESS

SAVE THE DATE

DELAWARE STATE CHAMBER OF COMMERCEE coridally invites you and your guests to the

180TH ANNUAL DINNER MONDAY Y, JANUARY 9, 2016 Chase C Center on the Riverfront Wilmington, Delaware

Your business is important. When you partner with M&T T Bank, youâ&#x20AC;&#x2122;re working g with one off the strongest banks in the nation. In fact, M&T T is one off the top 20 full-service commercial banks in the U.S. Simply stated, our 160-year heritage off business success is built on a tradition off service, reliability and personal attention to both the customers and the communities we serve. And a commitment to our business neighbors to be here for your current and future needs. To learn how M&T can help your business, visit mtb.com/commercial.

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