Finding the Sweet Spot Between Customer Support Automation & Human Touch

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Finding the Sweet Spot Between Customer Support Automation & Human Touch Automation v/s human touch. Now that’s a very interesting topic to talk about.

However, finding the right balance between these two can be a slippery slope. Mind you it is not easy, but not impossible either!

This post will help you get the balance right.

Side A of the argument: Customers prefer automated support.

Automation is everywhere – from banking to healthcare to finance to retail. And customer support is no exception.

Do you know, that nearly 67% of customers worldwide use automated chatbots?

Instance responses, personalized help, no talking to humans – a perfect scenario especially if your customers are majorly millennials.

support@deskxpand.com

https://www.deskxpand.com/


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