Design Thinkers Academy London – Course Prospectus 2022

COLLABORATIVE INNOVATION

Course Prospectus 2022

Design Thinking

Essentials

Quickly get up to speed with the key methods and mindsets of Design Thinking, working on a business scenario under the guidance of expert practitioners.

FastTrack p16

Fundamentals p19

Advanced

Deep dive into Design Thinking and gain practical experience in applying it to a real live brief with a sponsor client supported by expert masterclasses and live coaching.

Bootcamp p22

Design Sprint Camp p24

Facilitation Pathway

Upskill to become a proficient facilitator, leading collaboration and alignment meetings and workshops on complex innovation projects, or teaching Design Thinking to others.

Level 1

Learn everything you need to know when you’re facilitating a session. Upskill to facilitate others through key Design Thinking methods, through inspiring and engaging collaboration sessions.

Facilitation p28

Online Facilitation p29

Level 2

Learn everything you need to know to design effective sessions and flex your facilitation. Upskill to design and deliver workshops tailored to specific audiences and objectives.

Facilitation Mastery p30

Advanced Facilitation p31

Practitioner Craft Series

Hone the practitioner skills you need to guide innovation and service design in business, learning additional advanced innovation methods that help you navigate complexity, whilst keeping the user at the forefront.

Service Blueprinting p34

Service Blueprinting is recommended for anyone involved in the design or redesign of services.

Systems Thinking p35

Systems Thinking is recommended for anyone involved in complex change or innovation projects.

We also offer coaching, in-house and bespoke courses, see from page 36.

INNOVATION IMPERATIVES WHY

DESIGN THINKING?

Demand for rapid and systemic innovation, seen across all industry sectors, is driven by big forces: the needs of 10 billion future consumers, net zero, and ageing populations to name but three. Business is recasting itself fast in a new ESG-world to play a central role in transformative change for customers and employees.

Science and tech are part of the answer, but innovation is more than discovery. Innovation requires the real-time delivery of new value. That’s where Design Thinking comes in. It’s how we turn fresh ideas into reality around the needs of people. It’s how we democratise the practical power of design across our organisations.

Design Thinkers Academy London is there to support the individual innovator’s journey and to partner with companies seeking to shape internal culture and drive change. Whether you’re looking for an introduction to Design Thinking, you want to sharpen your best practice technical skills, or you’re now looking for the latest in next practice, take a look at our 2022–23 curriculum.

DAVID KESTER, FOUNDER DK&A AND DESIGN THINKERS

BUILDING BLOCKS WHY THE DESIGN THINKERS ACADEMY LONDON?

We take pride in understanding both innovation and adult capability development. Our Coaches are frontline innovation practitioners with experience in delivering new products, services and business models. We’re all innovation experts who understand the real needs, pressures and internal challenges that businesses face when it comes to innovation, and we know how to prepare today’s innovators for these realities. Our curriculum is business-relevant and the learnings are applicable the very next day. Our innovation practice informs our ever-evolving DTA curriculum. Our courses are delivered live, using business scenarios for you to gain real practical experience under expert coach guidance and in small cohorts. Our modular curriculum is designed for every innovator’s needs. If you’re new to innovation, get up to speed with our Design Thinking courses. If you’re already an innovator, expand your toolkit with our Craft Series. If you facilitate collaboration, up your game with our Facilitation Pathway. Whatever your needs are, we are here to support you.

SUSANA QUAST OSÓRIO HEAD OF DESIGN

4.6 300+ 99% 35+

WE HAVE TRAINED OVER 300 PEOPLE

WE HAVE TRAINED PEOPLE FROM OVER 35 COUNTRIES

ON AVERAGE, OUR STUDENTS RATE OUR COURSES AT 4.6/5

WE HAVE A 99% RECOMMENDATION RATE FOR OUR COURSES

From sole traders to CEOs, we have delivered Design Thinking training to thousands of participants from the world’s largest companies. Here are a selection:

CASE STUDY

DESIGN THINKERS ACADEMY HELPED US AIM TO LIFT ONE MILLION PEOPLE OUT OF POVERTY

The YMCA is one of the world’s oldest youth charities. Lloyd Wamai is Programme Innovation and Management Executive at the Africa Alliance of YMCAs – he attended our Design Thinkers Bootcamp in 2019.

THE CHALLENGE

YMCA chapters in Africa had noticed fewer young people were accessing their services. ‘We were at risk of losing relevance.’

THE APPROACH

Lloyd and colleagues around Africa began researching by talking to young people about what their needs were. They started prototyping ideas from the insights they gained.

THE IMPACT

One prototype involved training up ten vulnerable young women in Ghana and giving eight of them $50 loans for their businesses. All eight paid back the YMCA. Now Lloyd is aiming to give training and microloans to one million disadvantaged people in 17 African countries in the next five years.

Lloyd Wamai, Programme Innovation and Management Executive, Africa Alliance of YMCA

MEET THE TEAM

All our coaches ‘do’ as well as teach, working as designers delivering innovative new products, services and brand experiences. They provide live, interactive teaching sessions with valuable insights and practical examples of how to use Design Thinking.

David leads and advises on complex innovation projects. He was formerly chief executive of the Design Council.

Susana integrates best practices from the design and start-up worlds to help companies innovate. She’s worked across many industries, from commodities to luxury goods.

Goldie worked at Microsoft on augmented reality and geospatial databases. She’s also a former tutor at the Royal College of Art and Imperial College.

Craig has extensive experience as a service designer. Possessing a Masters in Service Design from the Royal College of Art, he’s an expert in human-centred design.

Simon is an internationally respected design consultant. He also delivers the core pathway for the Ravensbourne MDes in Service Design Innovation.

Arne is one of the founders of the Design Thinkers Group. He’s a mentor for several startups worldwide, and lectures at renowned management and art schools.

David Kester Co-founder, Design Thinkers Academy (DTA) London

Craig Tomkins Head of Service and Experience, DTA London

Susana Osório Head of Design, DTA London

Simon Gough Service Designer, Red Front

Goldie Chaudhuri Learning Designer, DTA London

Arne van Oosterom Independent Creative Facilitator

Arnoud leads Global Business Services for Procter & Gamble. He has been an active proponent and trainer in Design Thinking for P&G since 2008.

Joe is an award-winning creative leader. He has extensive experience working with luxury and hospitality brands, including spending 15 years at Virgin Atlantic.

Becky is the owner and Head of Research at award-winning strategic research agency, Revealing Reality. Recent clients include No 10 Downing Street and Pepsi.

Mo-Ling is a consultant with 20 years of experience. She is course leader for the BA in Design Management and Cultures at the London College of Communication.

Clive led the design of Barclays’ digital customer experiences. He was Head of Design for both Samsung and Cisco, and now leads the Service Design course at the Royal College of Art.

Dave specialises in creating sustainability strategies which deliver for people, planet and profit. As a futurist he identifies trends and emerging customer needs.

Pedro has delivered

Thinking courses to over 1500 people since 2010, across the USA and EMEA. His service design projects have earned 2 European awards – Best Corporate European Intranet 2013 and the Financial Innovation Awards, London 2016.

Sumant has been a consultant for Accenture and BP as well as a business correspondent at the BBC. He also holds an executive MBA.

Hattie’s experience is in building ground-breaking, innovative consumer experiences for both brands and not for profit organisations.

Phillippa is the founder of Current Works, with clients including lifestyle brands, start-ups, Fortune 500 Corporations and government departments. She also teaches Service Design at University for the Arts, London.

Mo-Ling Chui Creative Strategist

Pedro Janeiro Service Designer and Facilitator

Design

Clive Grinyer Consultant and Service Designer

Sumant Bhatia Product, Content Manager, and coach, DTA London

Dave Caygill Global Executive Director of Future Strategy, Iris Worldwide and DTA London Coach

Hattie Camp Innovation Lead DK&A

Philippa Rose Service Designer and Facilitator

Joe Ferry Brand and Experience Architect

Arnoud Koning Design Thinking Facilitator

Becky Rowe Research Expert, Revealing Reality

DESIGN THINKING METHODOLOGY

We will show you an extensive suite of tools and methods to help you on your innovation journey, from initial discovery to final delivery.

From

DISCOVER Engage with end-users Identify

Creativity

Design

The connection between creativity and innovation

COLLABORATIVE

Based on user insight, input and engagement

12

DEFINE DEVELOP DELIVER

DEFINE DEVELOP DELIVER

To new solutions

To new solutions

opportunities

opportunities

ITERATIVE

ITERATIVE

Co-design solutions

Co-design solutions

Reshapes concepts based on insights and testing

Reshapes concepts based on insights and testing

VISUAL

VISUAL

Makes ideas tangible so that they can be easily interrogated

Makes ideas tangible so that they can be easily interrogated

Prototype and test

Prototype and test

AGILE

AGILE

Using open easy-tocommunicate tools to speed delivery

Using open easy-tocommunicate tools to speed delivery

Such a rewarding and thought-provoking experience. Great collective ideas – so many potential and implementable solutions.

Tim, Supply Chain Director, Coca Cola European Partners

FastTrack Online Design Thinking

This fast-paced online course is the perfect introduction to the Design Thinking essentials. You’ll be equipped with all the foundational knowledge and tools you need to kick-start your own Design Thinking journey.

This course is for those who are new to the topic and want to gain practical experience, applying the Design Thinking core principles and methods. You will learn a methodology that is stimulating, open-minded, and creates human-centric solutions. All the tools covered are made available to you at the end of the course, so that you can begin applying them the very next day.

KICK-OFF DISCOVERING BEHAVIOURAL INSIGHTS

An introduction to Design Thinking. Meet the team and get to know the software we will use on the course.

Methods covered: Hypothesis Amnesty, User Research, Interviews, Data Clustering.

DEFINING THE CUSTOMER QUESTION

Methods covered: Stakeholder Map, Personas, User Journey Map.

DEVELOP & DELIVER SOLUTIONS

Methods covered: Opportunity Statements, Ideation methods, Idea prioritisation.

FOLLOW-UP & NEXT STEPS

Learn about Prototyping, User testing, Pitching & feedback. We will also share case studies and suggest next steps.

This has been a great investment in learning. I loved the real-life examples used as we worked through the learning and seeing how the tools are applied. I like that I have a set of tools that I can take into the workplace. I feel sure that I can start applying the learning straight away.

Dennis, Programme Director, Volkswagen Financial Services

Design Thinking Fundamentals

Design Thinking Fundamentals is an in-person course equipping you with the key Design Thinking tools and technical skills. You will work alongside our expert coaches on a live brief that simulates a real client challenge.

Fundamentals is designed for anyone new to Design Thinking who wants a lively, hands-on introduction to its core principles and tools.

Immersing participants in the subject, gathering new research and providing the opportunity to engage directly with end-users.

Using user journey mapping to identify “pain points” and frame new project briefs.

Ideating, building on each other’s ideas, prioritising and selecting concepts for further development.

Prototyping, testing and developing solutions with end-users. Pitching solutions for evaluation by a jury.

Absolutely loved it. Really explains everything that you need to know about Design Thinking. Very hands on and practical as well. A must do for all the marketing and senior management team.

Yukti, Senior Proposition Manager, British Telecom

Come on our courses and challenge your assumptions, redefine problems and create fresh solutions

Design Thinkers Bootcamp

Bootcamp is an intensive week, exploring every stage of the design and innovation cycle in more depth than FastTrack or Fundamentals. Led by expert Design Thinking facilitators and with daily masterclasses from leading Design Thinking experts, you’ll quickly build up your knowledge working on a real live challenge.

Design Thinkers Bootcamp is our longest running, most renowned course, with participants travelling from across the globe to take part. It is a unique opportunity to become fully skilled in Design Thinking over only 5 days, ready to take that knowledge back to your office and change the way you work. Throughout the course you will learn by working on an important social challenge set by a sponsor client. Past challenge sponsors have included the National Health Service (NHS), the Ministry of Justice, The Climate Group and many more.

FIND FRAME

NARRATE MAKE APPLY

You’ll learn how to look through your customers’ eyes, understand their behaviours and needs, and create actionable insights.

Masterclass World-leading research specialist Becky Rowe will lead a class in ethnography.

Reframe the challenge based on a challenge or opportunity identified, and create a starting point for innovation.

Masterclass Brand and experience architect Joe Ferry will introduce Design Thinking tools to create a pivotal shift in thinking.

Prototype and test your ideas with end users so that you can learn together from mistakes and move on to better iterations.

Masterclass Creative leader, Arne van Oosterom, will reflect on where ideas come from and prime us to think differently.

Best investment of 5 days I have ever made.

Prepare and present your final propositions to experts, industry leaders and the sponsor client.

Masterclass Arnoud Koning will help you to synthesise and develop a business proposition.

Reflect and assess on what you’ve learnt and how to apply it to your own professional challenges.

Masterclass Learn from David Kester the founder of the Design Thinkers Academy London.

Neil, Innovation Strategist, VISA

Design Sprint Camp

Sprint Camp is the ultimate online bootcamp for responsible innovators and change agents. Join world-class experts in design, innovation and sustainability on a real-world challenge as together we develop skills and co-create responsible revolutions.

In this inspiring, in-depth, online course, you’ll learn to apply Design Thinking for sustainability, develop new solutions to a brief set with a real client, and meet like-minded innovators from around the world. This is a unique opportunity to achieve your personal best as an innovator, helped by world class coaches who teach and practise Design Thinking at the highest level.

This course is for anyone who wants to accelerate and deepen their knowledge of Design Thinking. Bringing together different disciplines and diverse views from a wide range of business sectors, we share a clear focus and an urgent brief from a real client. We have access to research and to users. We gather top experts in innovation and sustainability, including guest speakers every day. It is through doing, observing, and learning from each other, that we all collectively raise our game and become faster, better, agents of change.

KICK-OFF IMMERSE FRAME CO-CREATE PROTOTYPE SHOWCASE

Get to know each other, get briefed on the challenge and get familiarised with the technologies and game plan.

Receive Discovery kits and deep dive into the research: meeting endusers, business leaders and experts.

Define your new project briefs based on your Discovery work and refine these with the coaches.

With the collective brainpower of your Coaching Circle, you and your team build early ideas.

Ideas are refined, tested with end-users, shared and submitted for review.

All the projects receive feedback and the top ideas are presented to a panel.

15 EXPERT SPEAKERS FROM 7 COUNTRIES

What you’ll learn:

• How to build empathy with your customers and conduct user research to uncover fresh insights.

• How to ideate collaboratively and effectively to get to fresh ideas, driven by user insight.

• How to decrease risk and uncertainty when innovating, through targeted prototyping and testing.

• How to build, rethink and redesign business models around the needs of users.

• How to visualise, tell stories and communicate ideas around those models.

• How to apply innovation approaches to address complex sustainability challenges.

• How to collaborate with remote teams on a real innovation challenge.

Despite working in innovation for years, the Design Sprint Camp showed me how to use new tools to add value.

OSCAR, BREAKTHROUGH MANAGER, CARBON TRUST

Frame new projects, embark on new innovation journeys and implement change

Design Thinking Facilitation

Guided by our expert coaches, you will gain the experience and confidence to facilitate your own Design Thinking sessions. The course covers key tips, tools and techniques for effective facilitation, while supporting you to develop your own facilitation style and strengths. You will take turns facilitating mini-sessions to receive constructive, personalised feedback from coaches and peers.

Whether you want to refine your facilitation skills or are new to facilitation, this course will help you run effective and engaging Design Thinking activities.

THEORY PRACTICE

The coaches/facilitators at the Design Thinkers Academy are masters of their art. Hands down the best training course I’ve been on.

BEE, FOUNDING PARTNER, THE PIONEERS

Best practices for planning and running a design thinking workshop. Discover how to energise and inspire the group. Identify and handle disturbances (such as difficult participants). Assess your own facilitation skills. Analyse how your approach can affect the group’s productivity and performance.

You’ll get to facilitate a design thinking activity, guiding your group while trying to keep them motivated. Throughout, our coaches will observe you in action and suggest ways for you to take your skills to the next level. After the course, you’ll have a 30-minute follow-up call with one of the coaches to help embed the learning.

Online Design Thinking Facilitation

Develop your Design Thinking online facilitation skills with this practical, interactive, live, online course. We’ll share the key principles of facilitation. You’ll then immediately put these into practice, in rounds of online facilitation with direct, supportive feedback from our coaches and peers. You will gain the experience and confidence to facilitate Design Thinking projects online and innovate with remote teams.

This course is suitable for people who are new to facilitation, and those with some in-person experience, who want to refine and adapt their skills to deliver Design Thinking online.

THEORY PRACTICE

Learn about your personal facilitation style, knowing your comfort zone and when you may need to stretch your style. Work on your online presence. Identify and handle disturbances (such as difficult participants). Assess your own facilitation skills. Learn about your personal facilitation style, knowing what is your comfort zone and when you may need to adapt.

In pairs, you will have two goes of facilitating online, receiving actionable feedback afterwards from coaches and participants. You will also plan your next workshop, with insight from the coaches, as well as detailing actions to take after the course.

Great course, learnt a lot about my style of facilitation and great getting feedback in a safe and comfortable space. The facilitators on this course are very experienced and give you tips along the way and offers support when you are facilitating and prompts. I would highly recommend.

SOLUTION DESIGNER & GLOBAL CONTINUOUS INNOVATION CHAMPION, SAGE

EMMA,

Facilitation Mastery

Our Facilitation Mastery course will help you understand and master your facilitation style. You’ll gain valuable insight into your influence as an inperson facilitator, learning to use advanced Design Thinking tools to create your own specialist toolkit. Our coaches ensure you’re supported whilst embedding your new learning into your own practice.

THEORY PRACTICE

A great course for experienced facilitators – an opportunity to reflect on your own personal style and learn from the coaches and other experienced facilitators. Anyone who has facilitated for a few years should take this course!

LIZZIE, SENIOR MANAGER, IRIS

Learn how to get the most out of participants’ contributions by understanding dynamics and steering interactions. Constructively assess your personal facilitation technique and identify concrete steps to accelerate development and mastery. Uncover your own biases. Design workshop agenda and materials tailored to the workshop goals and audience.

Each participant will have a facilitation opportunity, which will be filmed for reflection together with time-stamped coach feedback. Follow-up one-toone 30-min coaching ensures you’re supported while you are embedding the learning into your everyday context.

Advanced Facilitation

This online course will enable you to independently design and deliver impactful Design Thinking workshops to diverse audiences, and in diverse situations. You’ll learn best practices to ensure you can successfully deliver intended outcomes. Although this course is delivered online, its content is equally applicable to inperson facilitation, and we’ll be calling-out the key differences in considerations when facilitating in each setting.

This course is for confident, experienced or formally trained Design Thinking facilitators seeking to increase their proficiency in delivering innovation sessions online or in-person. You will need to have attended either our in-person Design Thinking Facilitation course, our Online Design Thinking Facilitation course or a similar course delivered by the wider Design Thinkers group or equivalent organisation. While not mandatory, you’ll get even more out of the experience if you work on your own facilitation project in parallel with the course.

THEORY

Create a workshop brief, including understanding the business context, defining a clear workshop purpose, and scoping and framing the challenge. Design the workshop agenda and materials tailored to the workshop goals and audience. Uncover your own biases.

PRACTICE

Before the course, you’ll complete a selfassessment that will help you uncover your biases, which we’ll explore further in the course. Throughout the course, you’ll be applying the theory shared on a scenario that simulates a live brief. You’re also encouraged to work on your own personal project in parallel to the course, immediately applying what you’ve learnt.

I have been given the opportunity to interact with the fantastic DTA coaches and collaborate with a diverse group of professionals. It has taught (me) how to think differently and address challenges in a very fastpaced environment.

Alvaro, Structural Engineer, Arup/HS2 Design House, Design Sprint Camp, 2021

Service Blueprinting

The centrepiece of Service Design is the Service Blueprint. It brings together your new vision for a service and articulates this systematically in a comprehensive plan. Learn the essential theory and gain practical experience building blueprints for different situations and needs – all under the guidance of our experienced coaches.

This course suits those who have already completed introductory training in Design Thinking and want to explore an essential method for service and process design in greater depth. It is perfect for people who want to be able to design a new service from scratch or improve an existing one.

THE PURPOSE AND BASICS OF SERVICE BLUEPRINTING

Learn about when and why you might use service blueprinting and how to build a basic blueprint.

IDENTIFYING CHALLENGES AND OPPORTUNITIES IN AN EXISTING SERVICE

Learn how to tailor a service blueprint to your specific, organisational needs and identify its critical elements.

DESIGNING A BETTER SERVICE AND EXPERIENCE

Learn how to explore opportunities for service improvement and how to design an improved future service.

Great succinct course to get you to think about your overall business and how to map it out and identify what to improve, and importantly, not to overlook protecting successful touchpoints.

Annabelle, Estates & Operations Consultant, Guest.com

Systems Thinking

Systems Thinking is the ability to see how systems around us interact and affect one another. Working on a live scenario with coaching and feedback throughout, this course will give you the skills to examine how the environment can impact the project you are working on, for better or worse. Ultimately, it will help you to drive more impactful innovation and change by being able to explore and understand better the implications, consequences and impact of your initiatives before decisions are made.

VISUALISING SYSTEMS TO UNCOVER THE BIG PICTURE

Learn how to visualise systems by bringing together diverse perspectives and making sense of complexity. Frame new projects and make sure that you can see the bigger picture before embarking on new innovations or implementing changes.

EXPLORING AND SELECTING OPTIONS FOR SYSTEMIC CHANGE

Explore relationships and dynamics to better understand how complex systems work. Assess the consequences of different approaches to systemic change and learn to make more informed decisions.

TAKING TARGETED ACTION FOR IMPACT

Identify where and how to act in systems to make improvements, reduce risks and anticipate consequences. Learn how to develop new projects, products, services, and initiatives with a clearer idea of their potential impact.

The training on systems thinking was very comprehensive, giving a complete methodological process that we can easily explore and apply to our issues. A very well framed format!

Vanessa, Service Designer, NHS Education for Scotland

INNOVATION CULTURE AND CAPABILITIES TAILORED PROGRAMMES FOR YOUR BUSINESS

We can deliver any of the courses described in this prospectus exclusively to your team. On top of that, there are more courses and other in-company services and resources we can offer.

Our in-company practice has evolved over the years to support businesses across sectors and geographies with tailored interventions: shaping internal culture, developing competencies, instilling new methods and processes, growing teams, and running successful innovation projects.

Central to our ethos, as innovation coaches and trainers, is a hands-on learning-by-doing approach rooted in best practice.

SERVICES WE OFFER INCLUDE:

Training needs analysis

Using our tried and tested Success Factors workshop, we pool existing data and align stakeholders to scope and design a programme to suit your specific requirements.

Project Coaching

Project Coaching de-risks innovation projects for teams with recently acquired Design Thinking skills. A drumbeat of weekly scrum-style coaching sessions, and an ongoing helpline for tools and techniques, empower teams to make the shift from learning to doing.

Leadership development

Our “5-Peak Strengths” innovation competency model, developed with top organisational psychologists, supports leadership development, including one-on-one coaching. Online tools include self-assessments and 360 diagnostics.

We have helped many companies, both large and small, on a wide variety of innovation culture and capability programmes. Working with Executive Boards, HR, CX, Innovation, and Design teams, projects include:

• Setting-up a global innovation centre for a major Fintech

• Planning and executing design and innovation management for a multi billion infrastructure programme

• Training software engineers to be user-centred for a US marketleader in business systems

• Coaching the launch of a new cloud-based system for a European internet provider

• Accelerating a user-centred culture across brands and territories in luxury and retail

Bespoke programmes tailored to your company

When the requirement is highly specialised, we can adapt our existing modules or create a whole new course or programme to meet your needs. This might be for many reasons: integrating innovation methods with other technical or company processes; targeting specific business challenges; or branding training within an existing organisation-wide programme.

“Plug and Play” In-house courses for your team

If you have one or multiple cohorts you’d like to train in Design Thinking, our in-house courses can be delivered at times and dates to suit your organisation and with the added benefits of team-building and focused implementation conversations. You can choose from all the courses in this prospectus and more.

Toolkits and Playbooks

To achieve ongoing impact over time, methods and innovation toolkits must be up-to-date and integrated with other company processes. Alongside our training, we support clients to co-design and take ownership of their own Playbooks. These guide internal innovation communities, with the latest “set play” methods, templates and use-cases.

This was such a practical and engaging course that provided the tools to really work in a design-led way. There was a lot that can be used straight on our projects.

DARA, PWC SENIOR MANAGER, UK BUSINESS EXPERIENCE TRANSFORMATION LEADER, PWC DESIGN THINKING FUNDAMENTALS COURSE, 2019

The above schedule shows the general frequency of our courses. These dates may be subject to changes, please check our website for the latest updates.

We have discounts available for alumni, those working in education and the third sector, students and sole traders/freelancers. We also offer discounts for companies making bookings for multiple people on the same course.

Note: all our in-person open courses are delivered in London.

If you have any questions about our courses or what we can do for your company, please contact John

Responsible Revolutions® are the ways we innovate together to meet the needs of business, people and the planet. It’s how we change the world around us for the better.