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support booklet 01
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contents 01 welcome
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02 student pathway
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03 curriculum
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04 book a workshop
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05 student of the year
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06 additional student support
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07 lecturer benefits & support
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08 college of excellence
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09 communication
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10 business matters
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11 useful stuff
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welcome to the tribe As a Dermalogica Partnership College, you are part of our global family and we are thrilled to be working with you.
professional-grade skin care, professional-grade skills Dermalogica is growing the skin care industry to help more people achieve financial independence through careers as skin therapists. We are committed to the development of vocational skills at a global, national, and local level. In the UK we currently work with and support government, awarding organizations and industry initiatives to define and benchmark the standards and skills for the future. 4
This industry places more women in work and provides more opportunity for vocational entrepreneurs than any other. Your college is our future professionals’ starting point; the beginning of their educational journey and their career. We are active members of City&Guilds Industry Advisory Board, partner with BABTAC as their Skin Expert, and engage on Employer and Expert Working Groups for the Institute for Apprenticeships and Technical Education, SkillsActive and HABIA, in the sector review and development of both Trailblazer Apprenticeship Standards and National Occupational Standards. We want your students to feel confident and ready to work so by providing Employer Engagement through our digital workshops, we commit to supporting you and your students with our unrivalled Aspire Award Programme.
“When you have a skill-set education in your hands, you can be self-reliant, and that opens up a world of opportunity and possibilities.” Jane Wurwand, Founder of Dermalogica and The International Dermal Institute
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the student pathway aspire award This award recognises those that have committed to completing 4 of our industry relevant, skills-focused workshops. Students will have a brand awareness and better understanding of treatment techniques and protocols.
aspire award recognises
commitment to developing skills
date of recognition
Sally Penford, Director of Education
enhanced employability series Exclusive to Aspire Award achieversQuarterly education boosters are unlocked! Designed to build on industry awareness and working practice. Students continue to gain confidence and an understanding of what is needed to be employed as a Professional Skin Therapist.
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enhanced employability series has developed enhanced employability skills
workshop
date of recognition
Sally Penford, Director of Education
ready to work This is the ultimate step in our student's educational journey with Dermalogica. Exclusive to Partnership Colleges, students with the minimum of NVQ level 2 or equivalent, are eligible to participate in our Ready to Work scheme. This allows them to book and attend our 4-day Dermalogica D.N.A workshop to achieve Dermalogica Certified status. Completion of this aspirational pathway will launch newly qualified therapists into the industry as well-educated, interview and employer ready professionals.
certified this certifies that
has successfully achieved dermalogica certified status
date of recognition
director of education UK/IRE
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the curriculum
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aspire award Complete any four from the eight digital workshops to achieve the Aspire Award and unlock the next level of education. Certificates of attendance are awarded for each workshop.
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Recommended for Level 2 students All workshops are 60 minutes
01 proskin treatments Discover the professional products and impactful hands-on techniques that make this 60-minute dermalogica skin treatment the most popular and profitable service in any business. From consultation to homecare we guide you through our unique modular approach and how to maximise the client experience and skin results.
02 retailing daily regimens Great communication skills and product knowledge help to build loyal customer relationships and increase retail sales. We will share with you our approach to discovering each client’s key skin concerns and how we use skin fitness planning to recommend core products and effective daily regimens.
03 face mapping skin analysis Dermalogica’s Face Mapping Ž is the service tool to help you understand how to read skin. This in-depth analysis technique provides the essential knowledge required to steer our professional services and product prescriptions.
04 confident consultations Client interactions always start with consultation. Learn how to discover more about who is inside the skin and how lifestyle impacts the most common skin concerns. An informative session to include consultation activities, skin care and product strategies.
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Recommended for Level 3-4 students
05 prep and prime for make-up Learn how to quickly assess skin conditions and customise the preparation of skin prior to make-up. We will walk you through a 10-minute Skin Solver service to include some of our hero products, tricks, and professional hacks to achieve the perfect canvass.
06 dermalogica with technology Today’s skin care professional delivers both high tech and high touch services! Explore Dermalogica’s cutting edge product and electrical options as we incorporate modalities to our ProSkin services.
07 pressure point touch therapy Explore one of Dermalogica’s most iconic massage techniques: Incorporating this Touch Therapy into your treatments will help you to deliver the ultimate client experience. This 60-minute workshop uncovers the philosophy and benefits behind these ancient and powerful massage.
08 pro power peel treatments A peel like no other with unparalleled customisation, minimal irritation, and downtime. This session includes critical health and safety protocols, how to effectively analyse, application techniques and care of the skin pre and post peel.
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aspire award certificate ofaward attence aspire recognises
commitment to developing skills
recognises
date of recognition
Sally Penford, Director of Education
commitment to developing skills
date of recognition
Sally Penford, Director of Education
Achieving the Aspire Award demonstrates commitment to developing skills and looks great on a CV. Aspire Award certificates will be awarded automatically on completion of 4 digital workshops.
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aspire award recognises
enhanced employability series commitment to developing skills
date of recognition
Sally Penford, has developed enhanced employability skillsDirector of Education
workshop
date of recognition
Sally Penford, Director of Education
enrichment for enhanced employability Aspire Award students can attend any or all four of these quarterly enrichment workshops to improve employability prospects. All series sessions are 75 minutes.
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customer led skin care Consumers are driven to purchase ethical brands that are transparent with their formulation approach. Understanding what is important to your customer will help you build trust and pave the way to customer loyalty. This session explores important ethical and ingredient considerations when selecting skin care regimens for today’s savvy consumer.
client care practices Prioritising customer care and wellbeing is the responsibility of both the skin care business and the professional skin therapist. From legal and ethical considerations to clear and authentic interactions, conscious implementation of customer care practices is critical for clients to feel safe, respected and valued. Hone your awareness in this invaluable session. Enhanced Employability Series Certificates are awarded for each workshop attended.
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virtual skin services Professional skin care consultations and tutorials are as powerful online as they are in person. Using social media and online platforms to effectively deliver virtual services to customers has become an important new skillset for the skin care professional. This session will teach you how to simply and seamlessly transfer your professional expertise into the digital space without losing your personal touch and human connection. Includes best practice advice and an easy to follow protocol.
men's skin The men’s skin care market is booming, and skin care services for men are on the increase. Confidence in adapting your treatments when confronted with facial hair or conditions associated with shaving are essential for the skin therapist. This session will equip you with practical modifications and simple protocols to make delivering treatments for men easy.
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certified this certifies that
has successfully achieved dermalogica certified status
date of recognition
director of education UK/IRE
ready to work
Once students have attained their NVQ 2 qualification or equivalent, they are eligible to complete our Ready to Work scheme!
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complete your student pathway Book your place on ready to work here. Exclusive to Dermalogica Partnership students, our Ready to Work scheme provides access to our foundation training, DNA Online Retail and Professional. By completing this course and the Get Certified Assessment, students will achieve Dermalogica Certified status - usually reserved for Dermalogica Account holders and their staff. Gaining this certification with the No.1 professional skin care brand improves employability prospects whilst building confidence, consolidating critical skin therapy skills and strengthening retailing techniques. With over 6,000 Dermalogica stockists across the UK and Ireland Ready to Work students have the potential to kick start their career by applying to work at one of our retail locations, skin center's or spas. These newly qualified skin therapists will be equipped with highly desirable Dermalogica training.
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book a workshop
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the student pathway Click here for an overview of the Aspire Award Programme.
book your training • To book your training, visit our Partnership Page on the Education Centre • Select ‘find dates’ for the workshop you would like to book • This will launch the calendar view • If it is your first time on training with us, you may need to register by filling out this form • Once you have registered, select Book. • You will receive email confirmations with links to the workshops that you have booked. Click here, for a detailed guide
on the day • Select the ‘join’ link in the confirmation email from your mobile, tablet or computer. • On a Phone or Tablet, it will ask you to download the GoTo Training App. • Download this from the app store as suggested. • You will then be able to launch your training. If you have any questions or would like any help booking your training, please contact class bookings on 08000 564 544 or email educationenquiry@dermalogica.co.uk 21
student of the year award
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student of the year - 2020 the partnership programme student of the year award goes to
date of recognition
Sally Penford, Education Manager
Dermalogica celebrates the success of two students from each of our Partnership Colleges, every year. The winning students are rewarded with a certificate, gifted a skin kit and given access to a year of aspirational education to achieve Dermalogica Expert status! Each college can set their own criteria for this sought-after award. Anything from highest retailer, inspirational project work, excellent client care or best improver.
register for your award here Once the winning students have been selected, they will need to register here. This generates the Student of the Year certificate and product gift, along with a step by step guide on how to get started on their educational journey to Dermalogica Expert status! Student of the Year will add kudos to any CV. This accolade shows student dedication and a commitment to their education and knowledge of the industry. 23
additional student support next steps On request, one of our expert Business Development Consultants can provide your final year students with an update about opportunities for employment and provide practical advice on making those first vital steps in the industry. It is a great opportunity for the students to learn from an experienced industry professional and every student attending receives a free gift! Learn more
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student skin kits To support your students learning we offer a variety of Dermalogica Student Kits. Working with the No.1 professional skin care brand means you have a great opportunity to help prepare your future professional therapists for industry. Practicing in college and at home with professional and retail formulations, builds product knowledge, confidence in product selection and improves hands-on skills, vital for client interactions. Learn more Contact supportcolleges@dermalogica.com or +44 (0)7771567556 to request information on the ordering process
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lecturer benefits & support Continous Professional Development and brand training are vital to keep you as a lecturer up to date. We help deliver the training you need to give your future skin therapists a competitive edge in their chosen field.
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training for personal and professional development Did you know as a Lecturer at one of our Partnership colleges, you have 24/7 access to all our up to date, industry relevant training? You can choose to book any of the 8 Aspire Award or Enhanced Employability Series Workshops. Lecturers also have access to the full Dermalogica curriculum and can work through to achieve Dermalogica Expert status. All our workshops are now online. Stay connected via our live workshops (d-STREAMING), our on-demand training, webinars, and videos, all designed to educate, inform, and help you to help your students. To Book workshops from the Aspire Award programme and Enhanced Employability series, click here or call us to discuss your options on 01372 364828.
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become a dermalogica expert The Dermalogica Expert Programme is designed to recognise the expertise of the true Dermalogica Professional. Lecturers can share a broader understanding of current industry practice and skill set by achieving their Dermalogica Expert status. Students will benefit from learning from highly trained and knowledgeable therapists. Tracked using our Dermalogica Expert Pathway, this threetiered programme takes the qualified skin therapist and college lecturer through a series of workshops to elevate your status as a Professional Skin Therapist. Click here to view the Expert Pathway To start your Dermalogica Expert Pathway, book here or call us to discuss your options on 08000 564 544.
online resources Your training and education with Dermalogica does not stop at classes. Get lost in our fantastic Education Centre at www.education.dermalogica.co.uk. With in-depth articles, Q&As with the experts, industry news, downloadable manuals and much more, it’s an education junkies dream.
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college of excellence
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2020/2021 MEMBERSHIP RECOGNITION
In 2019 Dermalogica introduced the New College of Excellence Programme. This aspiring programme allows specially chosen colleges to build a solid relationship with the brand and enjoy enhanced business success. Delivering extra and bespoke education to both lecturer and students provides the greatest opportunities for future industry placement and aspiring professional therapists. There are many advantages to becoming a College of Excellence. Our true and most passionate mission is to educate and prepare our undergraduate students for a career as an outstanding professional skin therapist. This is a scheme open to any college that truly embraces Dermalogica brand principles and is passionate about providing the best education and employment opportunities for their students Learn more 31
communication #skinlink Look out for #SkinLink, a quarterly news blog exclusive for Partnership students full of industry updates, latest product innovations, competitions, and links to support your knowledge with our inspiring education. Click here to take a look.
facebook Students attending Partnership Programme Colleges can join our dedicated Dermalogica Partnership UK & IRE Facebook Page for our top tips, latest information plus career and recruitment advice. Lecturers are encouraged to join our Dermalogica Professionals UK & IRE Facebook Group for Skin Therapists and Lecturers. Connect with us and get all the latest news, industry updates, event information and support. 32
business development consultant Your designated consultant is available to visit your college three times a year to support you and your college programme. Contact us on supportcolleges@dermalogica.com or +44 (0)7771567556
newsletter Regular communications are sent to keep you informed and updated. These can include: • College exclusive promotions • Updated branding and merchandising material • Retailing and marketing advice for your commercial salon • Product innovations and service updates. • Education and programme updates • Regular reminders of our fantastic benefits for you and your students • Sign up to Mobilize to make sure you do not miss any of our ongoing support.
you can call us! There is someone on the end of our Partnership Programme telephone line, so if you need to talk: 01372 364828 Education Product Information for all your Dermalogica product and technique questions: 01372 363600 option 6. Phones are open 9am - 5pm.
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business matters working with #1 professional skin care brand
professional services We want your students to get as much exposure to the skin care industry and real-life client scenarios as possible. Working with reputable skin care brands helps to build confidence and make your learners more employable. Therefore, our commitment to Dermalogica appointed colleges is to subsidise professional products by 25%. Your specific professional product needs will be considered on an individual basis.
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retail products Retailing is a valuable skill and practicing this can start at undergraduate level. If you have a commercial salon or retail area, there is a wide range of retail products and gifts available to order. Dermalogica have excellent support tools that can be used alongside the retail experience, these tools build student confidence and help prepare for the workplace. Retail opening orders are flexible to suit the needs of your college
placing your order To order products, please choose one of the following: 1. Place an order online by logging into MyAccount. 2. Call freephone 0800 591 818 (UK) or 1800 818 555 (EIRE) to place an order with one of our Customer Service representatives. 3. With a purchase order send by email to orders@dermalogica.co.uk When ordering make sure you quote your purchase order number if you require one. Orders placed by 12 noon are usually delivered within 48 hours, depending on location. Every order generates reward points, one reward point is allocated to your order for each product purchased. These can be redeemed against samples and support materials, when the order is placed.
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receiving your order Keep a copy of your order and check it off against your invoice. Check that each item you ordered is included. Any errors or omissions should be reported to customer services within 48 hours. Call freephone 0800 591 818 (UK) or 1800 818 555 (IRE) or customerservice@dermalogica.co.uk Should an item be out of stock, it will appear on your invoice as ‘not supplied’. We do not back order, so please request the item when you place your next order.
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returns We do not accept expired products or returns of products after 30 days from invoice date or goods not in a re-saleable condition. Please contact Customer Services freephone on 0800 591 818 (UK) or 1800 818 555 (IRE) to notify them of your intent to return products. You will be issued with a Merchandise Return Authority (MRA) number and form detailing your returns. Package up the products carefully and enclose the MRA form. Upon receipt of the products we will credit your account.
payment Payment can be made on-line via MyAccount, by bank transfer or by card over the phone. If you have any queries regarding payment, please contact our credit control department on +44 (0)1372 363600.
beware of diversion The term diversion refers to authorised Dermalogica Stockists selling products to unauthorised individuals/companies for the purpose of reselling them. As a professional product for professional people, we are very aware of the impact that diversion could have on our brand. Our commitment to the skin therapist means that taking a proactive stance before diversion gets out of hand is our goal, as well as our responsibility to you. Dermalogica has launched several anti-diversion initiatives, but we ask you to keep us informed if you suspect diversion or if someone approaches you with the intention to divert. For more information on diversion, or to report any concerns to us, please contact our Internet Administrator on +44 (0)1372 363 600. 37
useful stuff For further advice and assistance or for support in opening your own skin business use newbusiness@dermalogica.co.uk or call +44 (0)1372 363 600 (UK) /1800 818 555 (IRL) For any queries regarding the Partnership Programme or Student Pathway contact us: partnership@dermalogica.co.uk or call us on: (0)1372 364 828
please share! Make sure your whole lecturer team sign up to Mobilize, keep up to date with all the information on training and other important updates. Lecturers join Dermalogica Professionals UK & IRE Facebook group. Students join Dermalogica Partnership UK & IRE Facebook group. Follow us on Twitter, Instagram and Facebook.
@DermalogicaUK @dermalogicauk Dermalogica UK & IRE
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