Arbury Handover Essentials

Everything you need to know ahead of handover day and more...

We’re with you for the road ahead

Congratulations on purchasing your pre-owned vehicle from Arbury.

We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership.

We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.

#TeamArbury

New car handover day

The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available.

Procedure and documentation

To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.

VERY IMPORTANT INFORMATION

Financial payment – preferred method of payment (bank transfer)

If settlement is through a bank or finance house, other than Nissan Financial Services or RCI Financial Services Ltd, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows:

Account name: CATHEDRAL MOTOR COMPANY LTD

Bank name: Barclays Bank

Sort code: 200771

Account: 83469794

The necessary documentation is as follows:

Proof of identity

• Copy of driving licence, photocard and counterpart

• Proof of address

• Utility bill (no older than three months)

• Council tax demand (no older than three months)

• Bank statement no older than three months (when client lives with parents)

Please note that all name/address details should match.

Other payments

Please note: cash, cheques or drafts are not accepted.

Switch or any other debit cards will be accepted on the day of handover.

(If paying on debit card, please prenotify bank of transaction.)

All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer. We do not accept American Express.

Personal registration plates

Since the closure of all local DVLA offices, we are no longer able to assist in the transfer or retention of any registration. This can now take up to six weeks to process; all paperwork has to be posted to DVLA Swansea.

Any retention must be processed at the time of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.

Employee privilege forms

If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.

Used car administration fee

For each used car sale, Arbury will charge an administration fee of £162, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.

Cancellation fee

Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.

FCA compliance

You will receive two emails from accountmanager@ automotivecreditcompliance.com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.

Fuel

All cars will be supplied with £20 of fuel, which is a mandatory charge at point of order.

Work required

Please note: any remedial work or accessories required on any car must be agreed on and written on your vehicle order and confirmed by a member of our management team; no verbal agreement for work will be accepted. If it is not written down, no work will be carried out.

Taxing your used vehicle

It is the responsibility of you, the customer, to ensure your vehicle is taxed. Your sales executive will provide you with the V5 Number. The vehicle must be taxed before you leave the dealership.

Things to know if you’re part-exchanging

Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:

Compulsory

• V5 new-style registration document in your name and current address

• MOT certificate (if applicable)

• Service and handbooks for your part-exchange

• Both main and spare keys

• Locking wheel nut keys

• Radio code and transponder card (if applicable)

• Charging cables or EV accessories (if applicable) Should any of the above not be available, a revaluation of your part-exchange is required.

Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.

DVLA declaration

Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.

Payments

Any par t-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.

Personal data

Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.

Personal belongings

Please ensure that all your personal belongings are removed from your par t-exchange before it is handed to Arbury.

Keep that showroom shine

Vehicle protection with Diamondbrite Advanced Ceramic – £599

Your car deserves the best protection. From the moment you drive off the forecourt, Diamondbrite Advanced Ceramic is ready to shield your vehicle from everything life throws at you – come rain, snow or shine.

This latest generation, ultra-hard paint protection system is professionally applied to the inside and outside of your car by our trained technicians at Arbury. It creates a ceramic barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:

It’s time to shine. Learn more via the video below.

UV rays

Mud and dirt

Road salt and tar

Mucky pets

Spills and stains

Bird droppings

Don’t dent your conﬁdence

Why the Cosmetic Repair Preservation Programme could be for you – from £299*

At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – or the bill associated with putting it right.

To mitigate this, the Cosmetic Repair Preservation Programme has been designed to maintain the appearance and integrity of your vehicle’s bodywork by paying towards minor cosmetic damage repairs:

• Scratches or dents which fall within a 30cm diameter on a single panel and can be treated using SMART repair techniques (including on wing mirrors and bumpers).

• Stone chip repairs on damage of up to 3mm in diameter and 1.5mm in depth. Please note that stone chip damage may remain slightly visible even after treatment.

• Claim limit of up to £3,000 total (including VAT) during the period of cover.

• If a repair cannot be conducted using SMART repair technology, we’ll contribute up to £300 (including VAT) towards the cost of a bodyshop repair.

• All repairs are guaranteed for the lifetime of your ownership of the vehicle.

• Simple and fast repairs process.

As part of the service, you can also request a complimentary annual inspection of your vehicle’s bodywork. An inspection will review the condition of your bodywork and the application of any repairs or refurbishments as detailed in the terms and conditions.

A convenient and hassle-free option, the Cosmetic Repair Preservation Programme is available on new and used passenger vehicles under 8 years old or 80,000 miles at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value.

Please speak to us for full terms, conditions and limitations.

Get the full package with the Cosmetic, Tyre & Alloy Wheel Preservation Programme – only £599

Enjoy ultimate peace of mind and save money by combining all the benefits of cosmetic repair cover with the added protection of tyre and alloy wheel cover in one handy package at a discounted price. It’s a win-win!

*Dependent on damage, age of vehicle and colour.

Keep your wheels turning

Why the Tyre and Alloy Wheel Preservation Programme could be for you – from £349

Don’t let a damaged wheel stop you in your tracks. We know there’s nothing worse than a ﬂat tyre when you’re out on the open road or a scratch along those previously shiny alloys –not to mention the cost of repairing!

To help ease the strain when these things happen, the Tyre and Alloy Wheel Preservation Programme has been designed to maintain the appearance and integrity of your alloy wheels and tyres, which may otherwise affect the resale value and/or safety of your vehicle. It covers you for tyre and alloy wheel repairs or refurbishments (or replacements if repairs are not possible) to rectify damage caused by regular driving, i.e. scuffs, pothole damage, kerbing and punctured or burst tyres.

Beneﬁts include:

Alloy wheels

Cover is available for all painted, powder-coated, diamond cut, matte finish and powder chrome alloy wheels.

• Pays for up to 10 repairs or refurbishments to your alloy wheels during the duration of your programme as a result of damage caused by general driving. The duration of your programme is shown on your schedule.

• If the alloy is ripped, perforated, torn, cracked or distorted and cannot be repaired, we’ll pay a contribution of up to £200 (including VAT) per wheel for a replacement(s).

• All repairs are guaranteed for the lifetime of your ownership of the vehicle.

• Simple and fast repairs process.

Tyres

• Unlimited puncture repairs (excluding run-ﬂat tyres).

• Up to 6 replacement tyres during the duration of your programme as a result of deﬂation of the tyre. The duration of your programme – along with the maximum cost that we will pay up to per tyre – is shown on your schedule.

• Simple and fast repairs process.

As part of the service, you can also request a complimentary annual inspection of your wheels and tyres. An inspection will review the condition of your tyres and alloys, along with the application of any repairs or replacements.

NOTE: Some manufacturer models require the replacement of more than one tyre to protect the structure and integrity of the vehicle. Under these circumstances, we will replace in accordance with the manufacturer’s guidelines on the same axle. Two tyres replaced equals two claims and so forth.

A convenient and hassle-free option, the Tyre and Alloy Wheel Preservation Programme is available on new and used passenger vehicles under 8 years old or 80,000 miles at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury.

Please speak to us for full terms, conditions and limitations.

Get the full package with the Cosmetic, Tyre & Alloy Wheel Preservation Programme – only £599

Keep your car running smoothly

Discover our servicing solutions

Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your vehicle safe and roadworthy, as well as meeting environmental standards.

Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:

Drop-off and leave

Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time that suits you.

Courtesy car

With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.

Waiting at the dealership

Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.

Introducing A.R.B

A.R.B is our Automated Reminder Bot. They are a one-of-akind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car.

A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about.

We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!

Service plans from £12.49 per month – ask us for a quote!

Making electric driving a breeze

Top tips for getting the most out of your EV

If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.

Charging

It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple!

First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!

Home charging

More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple!

Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.

Charging at work

With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and ﬂeet vehicles.

Public charging

The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zapmap will help you easily find the nearest charge point.

Optimising your EV range

Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.

1. Adjust your driving style

As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.

2. Pack light

Increased loads require more power, so pack sensibly when you head out on a road trip!

3. Engage eco mode

Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!

4. Temperature check

On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.

5. Plan your charging location

If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zapmap can help.

6. Seek shelter

Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!

7. Tyre pressure

As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.

Your car, your way

Express your individuality with our range of accessories at Arbury

You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades. Each of our accessories has been carefully designed and fully tested to ensure it meets the highest manufacturer standards.

Autoglym Paint Protection

Arbury Protection Pack (incl. Autoglym and carpet mats)

Arbury Premium Protection Pack (incl. Autoglym, rubber bootliner and carpet mats)

Contact your local Arbury dealership to discover the full range of accessories that are available for your vehicle.

£349

£379

£449

Warranty Nissan Intelligent Choice

When you buy an approved used car from one of our Nissan dealerships, reliability is guaranteed. We make sure that you can enjoy your new car with complete peace of mind by putting every model we sell through a rigorous certification process and offering a Nissanbackend warranty for a minimum of 12 months. You’ll also have the option to upgrade to an additional 12- or 14-month warranty, providing your car is serviced in accordance with manufacturer requirements. And that’s not all – if your vehicle is over two years old, MOT Care is also included. This covers the cost of repairing, replacing or adjusting specific defective parts should your car not pass its next MOT test.

As a Nissan Intelligent Choice customer, you will always be looked after.

Speak to a member of our service team to ﬁnd out more.

What did you think?

We’d love to hear your feedback

We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk.

What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.

Leave a Google review

Refer a friend

Leave an Auto Trader review

We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership.

One good turn deserves another, after all!

Download your voucher

Arbury Handover Essentials - Nissan in Bromsgrove (Used)