Excellence is not an accomplishment. It is a spirit, a never-ending process. — Lawrence M. Miller
MEDICAL GROUP MANAGEMENT ASSOCIATION
MGMA 2009 State Leaders Conference Feb. 6-8, 2009 – Renaissance Hotel Denver
GENERAL INFORMATION BENEFIT FROM THE EXPERIENCES OF YOUR MGMA STATE AFFILIATE PEERS Who should attend The target audience for this conference is officers and paid staff at MGMA state affiliates. Officers, chairs and paid staff may participate in the sessions that will be most helpful to them and their state associations. MGMA also welcomes members not currently involved in state leadership, but who are interested in pursuing such service. Presidents of state associations who have identified future leaders in their association are encouraged to extend an invitation to those individuals. The conference is also open to American College of Medical Practice Executives (ACMPE*) State Forum Representatives to promote the valuable link between state leaders and the ACMPE board certification and Fellowship programs. * ACMPE is the standard-setting and certification body of MGMA.
Leadership and learning are indispensable to each other. —John F. Kennedy
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Why you should attend Whether you are a state MGMA officer, chair, staff or aspiring state leader, the MGMA 2009 State Leaders Conference offers the education and inspiration you need to lead a successful MGMA-affiliated state or local association.
Learn from your peers — Share experiences, get practical tools and gain information. Whatever issues your organization faces—from vendor relationship building to leadership development—you’ll return from the MGMA 2009 State Leaders Conference with the knowledge and skills to tackle the challenge. Network with your peers — Get hands-on advice and practical solutions that only your colleagues in other state MGMAs can provide. You’ll have plenty of opportunities to catch up with old friends and connect with new ones.
Conference Site Set against the backdrop of the Rocky Mountains, the Renaissance Hotel is located midway between Denver International Airport and downtown Denver. Centered in the Stapleton redevelopment area, the largest urban redevelopment project in the world, the hotel is near many attractions. The crown jewels of the Stapleton area are the new Shops at Northfield and Dick’s Sporting Goods Park, home of the Colorado Rapids Major League soccer team. Join us in the Mile High City!
Many thanks to our sponsor, Transworld Systems, Inc.
SCHEDULE AT A GLANCE FRIDAY, FEB. 6
SATURDAY, FEB. 7
8:30 am-5:00 pm
Registration open
7:00-8:00 am
Continental breakfast
9:30-11:30 am
MGMA Section Executive Committee meetings
8:00 am-5:00 pm
Registration open
8:00-9:00 am 11:30 am-2:30 pm
Individual Section Council of State Leaders (COSL) meetings and lunch
General session: MGMA/ACMPE update
9:15-10:15 am
Concurrent sessions— 100 series
10:30-11:30 am
Concurrent sessions— 200 series
1:30-2:30 pm
General session— Washington update
2:45-3:45 pm
Concurrent sessions— 300 series
2:30-2:45 pm
Break
2:45-4:00 pm
ACMPE State Forum Representatives meeting
2:45-5:15 pm
Joint section officer meeting and networking State staff open forum and networking
5:15-6:15 pm
4:00-4:30 pm
Speaker showcase 1
State officer team-building education session
4:45-5:15 pm
Speaker showcase 2
Networking reception
5:15-6:15 pm
Networking reception
6:15 pm and beyond
On your own to enjoy Denver
SUNDAY, FEB. 8
The Shops at Northfield Stapleton is an open-air shopping district featuring the Improv Comedy Club and Dinner Theatre, Harkins Theatres 18 and fine dining restaurants such as La Sandia Mexican Kitchen and Tequila Bar, Ling & Louie’s Asian Bar and Grill, and Texas de Brazil.
7:30-8:30 am
Continental breakfast
8:00-11:00 am
Registration open
8:30-9:30 am
Concurrent sessions— 400 series
9:30-9:45 am
Break
9:45-10:15 am
Speaker showcase 3
10:30-11:00 am
Speaker showcase 4
11:00 am-noon
Planning committee debriefing session
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CONFERENCE SCHEDULE FRIDAY, FEB. 6
New this year!
8:30 am-5:00 pm
This offering provides state officers and chairs an opportunity to gain insights into the art of conducting productive and fun team-building exercises. Discover tools and resources for greater productivity and continued success.
Registration open 9:30 am-11:30 pm
MGMA Section Executive Committee meetings The following individual meetings are designed for Eastern, Western, Midwest, and Southern section officers to plan and discuss the business of each section.
11:30 am-2:30 pm
Individual Section Council of State Leaders (COSL) meeting Each section meets individually with their state leaders and staff. All participants (state and national) attend their respective section meeting. Materials will be available for downloading from the MGMA FTP site two weeks before the meeting.
2:30-2:45 pm
Break 2:45-4:00 pm
ACMPE State Forum Representatives meeting This session is designed for ACMPE State Forum Representatives. Strengthen your relationship with other Forum Representatives and serve your state association by coming prepared to identify tools and strategies for effectively promoting ACMPE to your state members.
• State officer team-building session
Leading Effective Teams Leadership
Peg McHugh, MA, SPHR, CPP, Human Resource Consultant, Mountain States Employers Council Inc., Denver
Leading a team is a professional opportunity to learn, contribute and enhance your knowledge and experience. The effective leader guides the team in establishing common goals, clear roles, responsibilities, norms and boundaries. In this interactive workshop you will: • Gain leadership skills to define team roles; and • Explore team exercises that build trust, commitment and the ability to achieve common goals.
5:15-6:15 pm
Networking reception Enjoy hors d’oeuvres while networking with your MGMA affiliate peers from around the nation. A mini-version of the MGMA Book Store will be available to provide a sneak peak at the newest surveys, books and other publications.
2:45-5:15 pm For 21⁄2 hours, you will be able to network and engage in peer-to-peer learning with your colleagues in the following ways:
• Joint section officer meeting and networking MGMA national section officers will meet and discuss topics of concern and interest.
• State staff open forum networking session This session is always valued whether you are a new or seasoned state staff contact. Join your fellow state staffers and discuss issues unique to your role.
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The final test of a leader is that he leaves behind him in other men the conviction and the will to carry on. —Walter Lippmann
CONFERENCE SCHEDULE SATURDAY, FEB. 7 7:00-8:00 am
Continental breakfast 8:00-5:00 pm
Registration open 8:00-9:00 am
General session: MGMA/ACMPE update Organizational Governance
William F. Jessee, MD, FACMPE, president and chief executive officer, Medical Group Management Association, Englewood, Colo., and Christine A, Schon, MPA, FACMPE, vice president, Community Group Practices, Dartmouth Hitchcock Medical Center, and chair, MGMA Board of Directors, Bedford, N.H.
Grab a cup of coffee and get an update on association business trends from the MGMA president and the newly elected board chair. During this presentation you will discover the trends, challenges and opportunities affecting our Associations in the coming year.
9:15-10:15 am
Concurrent sessions – 100 series 101. Structure for Success Part I: Orientation and Strategic Planning Organizational Governance
Elizabeth Wertz Evans, FACMPE, practice management consultant, Pittsburgh, and Mark A. Hatting, CPA, CMPE, executive director, Surgical Institute of South Dakota PC, Sioux Falls
Successful volunteer organizations start with leaders who are engaged in its mission. Discuss successful orientation processes for leaders of volunteer organizations and strategic planning processes for those organizations. You will be able to: • Use tools to aid in the development of an orientation process for your volunteer leaders; and
102. Overview of ACMPE Certification: Taking the trip from Nominee to Certified Member to Fellow Human Resource Management and Professionalism
Kathie Huttegger, FACMPE, administrator, St. Louis Pediatric Associates, Chesterfield, Mo., and ACMPE Forum Representatives
Participating in the American College of Medical Practice Executives (ACMPE), MGMA’s standardsetting and certification body, is the best way to demonstrate your leadership and competence in medical practice management. Gain an understanding of the process and requirements necessary to attain ACMPE board certification and Fellowship, as well as the resources and programs to get you there. Identify ways that ACMPE board certification and Fellowship can further your professional development and personal growth.
103. Getting the Most from Your MGMA Membership Human Resource Management
Heather McNair, senior membership retention manager, Medical Group Management Association, Englewood, Colo.
Are you using your MGMA membership to its full advantage? There is a vast array of resources at your fingertips on the MGMA Web site and the online Member Community. Review the key resource centers and develop strategies to find exactly the right resource when a need arises. At the session’s end, you will be able to: • Navigate mgma.com and the online member community; • Locate the tools you need; and • Discover ways to build and strengthen your peer network.
10:15-10:30 am
Break
• Employ templates that can be used to assist your organization in its strategic planning.
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CONFERENCE SCHEDULE 10:30-11:30 am
Concurrent sessions – 200 series 201. Structure for Success Part II: Meetings and Assessment Organizational Governance
Nancy A. Martin, MBA, CMPE, administrator, Canton Aultman Emergency Physicians, Canton, Ohio, and Marsha L. Bennett, MBA, CMPE, administrator, Saint Louis (Mo.) University
Identifying, developing and evaluating leadership in volunteer organizations is a complex matter. In this highly interactive session, you will • Discover ways to develop leadership skills in volunteers and identify structures that strengthen organizations; and • Walk away with tools for running effective meetings and assessing performance of volunteers and your board.
2nd Edition, is an integral resource defining the competencies and knowledge required for success in this profession. You will discover examples and tools to assist you in synthesizing the Body of Knowledge for your professional development and practice improvement.
203. Financial management of an association Financial Management
Timothy E. Krause, CPA, FACMPE, Krause Kirkpatrick Bertrand PC, Denver
State affiliates of MGMA are nonprofit organizations with unique problems and issues in the areas of financial reporting, tax reporting, record-keeping systems and accounting control. You will be able to use checklists and financial reporting formats to enhance financial record keeping and reporting systems in your organization.
202. Using the Body of Knowledge for Medical Practice Management for Professional Development and Practice Improvement
11:30 am-1:15 pm
Laura Woodruff, MA, director, American College of Medical Practice Executives, Englewood, Colo.
General session – MGMA Washington update
What does it take to be an effective medical practice executive? What proficiencies must you master to advance in today’s environment? The Body of Knowledge for Medical Practice Management,
Networking lunch 1:30-2:30 pm Risk Management and Organizational Governance
Patrick F. Smith, JD, senior vice president of Government Affairs, Medical Group Management Association, Washington, D.C.
Medical practices often receive late and contradictory information on the actions of Capitol Hill and the administration affecting health care and daily administrative burdens. Provided in this update will be timely information on the regulatory and legislative issues under consideration by the new administration and the new Congress. Highlights contain MGMA’s advocacy objectives for 2009 and the important grassroots role that members must play in achieving advocacy success. You will: • Review proposed regulatory and legislative changes affecting medical groups; • Identify recent changes in Medicare reimbursement and program policies;
Stapleton’s East 29th Avenue Town Center offers a varied selection of eating establishments—from fine dining and charming cafés to national chains. Try Udi’s Bread Café, Casey’s Bistro & Pub or Blue Fin Sushi.
• Recognize the challenges practices will face implementing and complying with new regulations; and • List ways you can effectively participate in advocacy efforts.
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CONFERENCE SCHEDULE 2:30-2:45 pm
Break 2:45-3:45 pm
Concurrent sessions – 300 series 301. Structure for Success III: Governance Organizational Governance
Elizabeth Wertz Evans, FACMPE, practice management consultant, Pittsburgh, and Mark A. Hatting, CPA, CMPE, executive director, Surgical Institute of South Dakota PC, Sioux Falls
Successful volunteer organizations start with leaders who are engaged in its mission. Discuss the governance and structure for volunteer organizations and examples from other groups to highlight successful processes and lessons learned. You will: • Assess the governance process that involves your volunteer leaders; and • Use templates for updating and revising your organization’s governance structure.
302. Recruitment of members Deborah White, MBA, moderator and membership recruitment manager, Medical Group Management Association, Englewood, Colo.; April Gibson, CMPE, CPC, practice administrator, Lakewood (Wash.) Surgery Center, Lakewood Orthopaedic Surgeons; Byron D. Grimmett, MS, director, Physicians Reach Out, Mecklenburg County Medical Society, Charlotte, N.C.; Judith H. Lento, CMPE, practice administrator, Sekine Rasner and Brock MD PA, Jacksonville, Fla.; and Maureen Keehnle, executive director, Iowa Medical Group Management, Des Moines
A panel session by representatives from four state associations and moderated by the national member recruitment manager, will center on serving, expanding and keeping your state/local association’s membership vibrant. Discover what works, what doesn’t and what has yet to be tried as this panel shares case studies from their experience.
303. The Key Components for a Successful Third-Party Payer Meeting Financial Management
Heather Hill, MA, CPC, CPC-H, CCS, corporate compliance manager, Greater Baltimore Medical Center, Owings Mills, Md., and Peter Constantinou, president, Company Matter Inc., executive director, Maryland and Pennsylvania MGMA, Hunt Valley, Md.
A value-added benefit for members, a third-party payer meeting is necessary for ongoing communication between providers and payers. But is that all members want? Talking to payers is one thing; getting paid is another. After 30 years and almost 360 third-party payer meetings, Maryland MGMA has maintained a formula for reimbursement meetings that has resulted in sellout programs. Attend this session to: • Identify the key educational and logistical components to hold a third-party payer meeting; and • Discover ways to keep the meeting content fresh and relevant.
2:45-5:00 pm
304. State staff roundtable discussion Best Practices – Association Internet Utilization Information Management
Bob Cherner, moderator, coordinator, Arizona and California state MGMAs, Phoenix
During this interactive roundtable discussion, state association staff will share best practices for using the Internet to market an association and provide membership services. You will walk away with implementation ideas and a means of identifying new online opportunities for your state association.
3:45-4:00 pm
Break
Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. —Lester R. Bittel, The Nine Master Keys of Management 7
CONFERENCE SCHEDULE 4:00-4:30 pm
5:15-6:15 pm
Speaker showcase 1
Networking reception
Medically Induced Trauma Support Services
6:15 pm and beyond
Patient Care Systems
Denver has much to offer in the way of entertainment whether it’s shopping, dining or sight-seeing! Take this opportunity to explore the area. The Renaissance Hotel offers complimentary shuttle transportation to the Shops at Northfield and Stapleton Town Center.
Linda K. Kenny, executive director, Medically Induced Trauma Support Services (MITSS), Chestnut Hill, Mass.
While many health care organizations have launched major initiatives to reduce medical error, it often seems as if structured support for patients, families and caregivers at the “sharp end” of an error has been overlooked. Chronicle the journey of a patient and physician who transformed an adverse medical event into a movement that supports healing and restores hope. You will be able to: • Identify the emotional impact that an adverse medical event can have on all of those involved; • Gain insight into what type of communication and support patients and families truly want and need following an adverse medical event; and • Discover opportunities to improve the current support systems for care providers.
4:45-5:15 pm
Speaker showcase 2 Laughter Matters Communication skills
Kent A. Rader, speaker and comedian, Kent Rader Speaks, Liberty, Mo.
Laughter and humor are proven tools in combating stress, improving employee health and satisfaction, increasing creativity and reducing employee turnover. All of these factors reduce costs and improve an organization’s bottom line. Identify the manner in which laughter matters in your personal and professional life and learn practical ways to include more humor in your life and workplace. By the end of this session you will know how to: • Discuss the positive ways humor helps organizations achieve success; and • Develop ways to bring more humor into your life and work.
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SUNDAY, FEB. 8 7:00-8:00 am
Continental breakfast 8:00-11:00 am
Registration open 8:30-9:30 am
Concurrent sessions – 400 series 401. Structure for Success 4: Succession Planning Organizational Governance
Nancy A. Martin, MBA, CMPE, administrator, Canton Aultman Emergency Physicians, Canton, Ohio, and Marsha L. Bennett, MBA, CMPE, administrator, Saint Louis (Mo.) University
Identifying, developing and evaluating leadership in volunteer organizations is a complex matter. Use succession planning to recruit and retain volunteers, as well as to craft the nomination process. Discover how to develop leadership skills for volunteers and learn about structures that strengthen organizations.
402. How to use your ACMPE State Forum Representative to Enhance your Members’ Experience Kathie Huttegger, FACMPE, administrator, St. Louis Pediatric Associates, Chesterfield, Mo., and ACMPE Forum Representatives
What is the benefit of promoting professional certification to your state members? Participation in the American College of Medical Practice Executives (ACMPE), MGMA’s standard-setting and certification body, is the best way to demonstrate leadership and competence in medical practice management. As a state leader, learn how to best use your ACMPE state Forum Representatives to provide your state members
CONFERENCE SCHEDULE the opportunity to pursue certification and Fellowship in ACMPE. Following this session, you will be able to incorporate ideas from other state associations to encourage your members to pursue the benefits of ACMPE board certification and Fellowship. Current State Forum Representatives are also encouraged to attend and share successful activities.
403. Order! Business Operations
James Knight, MS, executive director of physician practices, Christus St. Vincent Regional Medical Center, Santa Fe, N.M.
As leaders, we should understand the proper way to handle our organizational duties. One of those duties is running an effective meeting. Using parliamentary procedures in a meeting helps you keep control, maintain order and conduct an efficient meeting. Learn the procedures and process to become an example for and teach those future leaders in your association how to get things done more quickly and efficiently. You will be able to identify key steps of parliamentary procedure to use in leading a meeting.
9:30-9:45 am
Break 9:45-10:15 am
10:30-11:00 am
Speaker showcase 4 This Would be Funny…if it Wasn’t Happening to Me! How to Embrace Change with Enthusiasm and Vigor Jody Urquhart, speaker, columnist and author, Idoinspire, Calgary, Alberta
Laugh as you confront the absurdity of your life. Taking an objective look at change can help you get a more realistic picture of the life you want to have. Nothing about life seems to turn out as we expect. So how do we solve this dilemma? The best way is to laugh at it from another perspective. When you can laugh at something, you are in control of your environment and the way you feel. Learn how to adapt and stay flexible in changing times. Don’t survive change, thrive in it. You will be able to identify ways to derive strength from change while bringing joy and fun to your work environment.
11:00 am-noon
Planning Committee Debrief Session This meeting is for all program planning committee members for the 2009, 2010 and 2011 MGMA State Leaders Conferences. All MGMA Section leaders are encouraged to attend and participate.
Speaker showcase 3 Productivity and Accomplishment – 21st Century Tools for Dramatically Improving Productivity and Cutting Stress Business Operations
Jerry Bridge, president, Bridge Practice Management Group, San Diego
Familiar and established work habits are obstacles to your productivity. Learn how to dramatically increase your productivity while reducing your stress, giving you more power, freedom and peace of mind. Working in the 21st century is tough enough without depending on 20th century techniques for the demands of today’s work environment. You will discover a new system for working in the 21st century and identify ways to focus completely on what is in front of you.
An outdoor enthusiast's dream, the region’s only Bass Pro Shops is the size of nearly five football fields and houses a massive fish tank.
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GENERAL INFORMATION Hotel and conference site Renaissance Denver Hotel 3801 Quebec St., Denver, CO 80207 Phone: 888.238.6762 Room rates: single/double occupancy $99.00 (exclusive of occupancy and state tax) MGMA has reserved a block of rooms until Friday, Jan. 16, or until sold out. Reservations will be accepted after this date at the group rate on a spaceavailable basis only. A first-night deposit, by check, cash or credit card, including tax, must accompany all reservation requests. Please call the hotel directly for sleeping-room reservations. Remember to identify yourself as an attendee of the Medical Group Management Association conference to receive the group rate.
Air transportation MGMA’s travel agency, Polk Travel, offers special discount airfares up to 10 percent off when you make your reservation 60 days before travel and up to 5 percent off between 60 days and your departure date. To make your reservations, call Polk Travel at 800.536.6028 or e-mail requests to ann@polkmajestic.com. Identify yourself as an MGMA program registrant and mention the program title, city and dates. Itineraries and tickets will be sent to your home or office (with e-tickets, only your itinerary is sent). An additional fee will apply.
The Marriott Renaissance Denver Hotel offers complimentary high-speed internet in all guest rooms, wi-fi in all public areas of the hotel and transportation to the Shops at Northfields and Stapleton Town Center, which includes, shopping, dining, a comedy club and much more.
Dress
Hotel transportation
Note to those with special needs
Complimentary transportation is available to and from Denver International Airport. Pick-up at the airport is on baggage claim level 5 on the west side of the terminal between doors 506 and 508 or on the east side between doors 509 and 511. Shuttles run every 30 minutes. Please be sure to schedule your return shuttle to the airport in advance with the hotel front desk because space is limited.
We wish to ensure that no individual with a disability is excluded, denied services, segregated or otherwise treated differently because of the absence of auxiliary aids or services.
Reimbursement for State Leaders Conference MGMA will waive the registration fee to attend the State Leaders Conference for a maximum of two people from each state’s leadership. In addition, MGMA will provide each state a reimbursement of up to $250 per person for the same two individuals. New this year: ACMPE will waive the registration fee for one ACMPE State Forum Representative from each state organization and provide reimbursement of up to $250 for that individual. Please check with ACMPE staff to verify your eligibility for this discount. Refer to your state association for the reimbursement instructions to submit your request and guidelines for eligible expenses. 10
All attendees are asked to complete a registration form. We encourage states to send more than two representatives. However, a registration fee of $149 will apply for each additional representative.
Business casual attire is appropriate for all conference functions, including the receptions. Weather in February can be mild and hotel meeting rooms cool. Dressing in layers is best for maximum comfort
If you need any auxiliary aids or services identified in the Americans with Disabilities Act, please call the MGMA Meetings and Conferences Department toll-free at 877.ASK.MGMA (275.6462), ext. 1875, approximately three weeks before your arrival.
ACMPE credit This program is approved to receive a maximum of 8 credit hours, as assigned by the American College of Medical Practice Executives (ACMPE).
PROGRAM REGISTRATION FORM MGMA 2009 State Leaders Conference (LEADCON09) Feb. 6-8, 2009 Check here if this is a new address
Please make copies of this form if more than one person registers.
National MGMA number: ________________________________________ Check here if you only belong to your local/state association First name: _______________________________________________ Last name: ___________________________________ Title: _________________________________________ Preferred name on badge: _________________________________ Organization:_________________________________ Address: _________________________________________________ City: ______________________________ State: ________________________________ ZIP: _________________________ Phone: ____________________________ Fax: ________________________ E-mail: ______________________________
REGISTRATION FEES: Total Due MGMA Section Leader
$ 149
MGMA State Officer
$ 149
MGMA State Staff
$149
ACMPE State Forum Representative
$149
ACMPE Forum Coordinator
$149
TOTAL DUE FOR REGISTRATION: $
*If your registration is waived, please note “waived” on the registration form.
Method of payment (payment must accompany registration): Check enclosed
Charge my credit card
VISA
Card no.: ______________________________________________________
MasterCard
American Express
Expiration date: __________________________
Cardholder’s name: ___________________________________________________________________________________________ Cardholder’s signature: ________________________________________
Date:________________________________________
Mail the program registration form(s) with your check, made payable to MGMA, to the following lockbox address: Medical Group Management Association P.O. Box 17603 Denver, CO 80217-0603
Register by phone toll-free 877.275.6462 or fax 303.643.4439 If you’d prefer not to receive updates and promotional material from our sponsors, please send an e-mail to membership@mgma.com with “no third-party promotions” in the subject line. Many thanks to the planning committee for the MGMA 2009 State Leaders Conference. Marcella M. Pyke, CMPE Administrator Digestive Disease Associates Baltimore, Md. MGMA Eastern Section Chair
Robert D. Wolford, CMPE Executive Director Grand Rapids (Mich.) Ophthalmology PC MGMA Midwest Section Chair
John T. Watson, CMPE Administrator Northwest Diagnostic Clinic PA Houston, Texas MGMA Southern Section Chair
James Knight, MS Executive Director Southwestern Ear Nose & Throat Associates PA Santa Fe, N.M. MGMA Western Section Chair
Bob Cherner Executive Director Silver & Cherner Ltd Phoenix Ariz. Coordinator, AZMGMA and CAMGMA
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