Tourism and Leisure guide in times of COVID-19 pandemic | Summer of 2021

Tourism and Leisure guide in times of COVID-19 pandemic SUMMER 2021

Table of Contents In this guide, you will find dozens of tips and advices to go on a restful vacation during you stay in Portugal. Discover each section through this table of contents:

05

07

10

14

Guide Introduction

Local EU Digital Air COVID Transporta Accommodation Certificate -tion

18

22

25

Hotel bookings

Camping & Caravan parks

Beaches & RestauPools rants

33

37

41

IVAucher

Shows & Festivals

Cinemas Gyms & Theaters

29

45

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3

Summer Guide introduction

Summer means holidays, festivals, warm evenings, sea and sunbathing. At the same time, means the hope of recovery and the lifting of some of the restrictions imposed by the Covid-19 pandemic outbreak in 2021.

Even though we can foresee the possibility of fully enjoying all these services again, consumers need a safe and informed return.

Take DECO with you and enjoy a safe holiday!

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5

EU Digital COVID Certificate What is the EU Digital COVID Certificate?

The EU Digital COVID Certificate is a document, in digital or paper format, which will facilitate the free movement of citizens within the European Union during the covid-19 pandemic, but is neither a precondition for movement nor a real free transit.

There are three types of certificates (vaccination, test and recovery) and when traveling, certificate holders

will,

in

principle,

be

exempt

from

restrictions on free movement, as Member States should not impose additional travel restrictions to their holders, unless they are proportionate and necessary to protect public health.

Since July 1st, travellers with an EU Digital COVID Certificate are allowed to travel, for any reason, to Portugal.

However, please note that the Certificate may not exempt holders, depending on the worsening of the epidemiological situation, from complying with additional public health measures upon arrival in the Member State of destination. It is therefore advisable to check in advance the information regarding the destination country.

Also be aware that, in Portugal, the presentation of a Digital Certificate does not require the presentation Page

6

presentation of proof of having taken a test to screen for SARS-CoV-2 infection, in cases where this is required to attend or participate in cultural, sports, corporate or family events, and allows the free circulation of its holder throughout the national territory.

The Certificate may also be used for access to

tourist

and

local

accommodation

establishments, as well as restaurants, and other establishments that maybe defined accordingly, in circumstances where the presentation of a negative screening test or digital certificate is alternatively required.

Who can get the certificate?

Find out the requirements for who can get the digital certificate and the various types of certificate for each situation:

Vaccination certificate anyone complete

who

has

had

vaccination

least 14 days;

for

Test certificate

Recovery certificate

the

anyone who has undergone a

anyone who recovered from the

at

test and obtained a negative

infection, following a positive

result in the last 72 hours

result, more than 11 days and

(PCR test) or 48 hours (rapid

less than 180 days ago.

antigen test); Page

7

For what purposes is the Certificate useful?

Does the certificate have a cost?

No, the certificate is free of charge.

The digital certificate allows you some advantages during the holidays:

Can I use the Digital Certificate to

Air and Maritime Travel in Portugal;

access

− Travel in the European Union; − Access to cultural and sports events (outside - 1000+ people; indoor - 500+ people); − Access

a

concert

when

I

am

required to submit to a Covid-19 screening test?

Yes. By presenting a Digital Certificate you

to

Casino

and

Bingo

establishments;

to screen for SARS-CoV-2 infection, in

− Access to family or similar events with more than 10 people; − Access

to

do not need to also have a proof of testing

participate in cultural, sports, corporate or

tourist

and

local

accommodation

and

Eventually,

establishments

other

cases where it is required to attend or

restaurants.

family events, including

concerts

and

festivals when the capacity demands it.

or

public spaces may be included following an epidemiological assessment.

Are self-tests sufficient to issue the test certificate?

No. Self-diagnostic tests do not allow the issuance of the certificate.

Get your certificate at

www.sns24.gov.pt/ certificado-digital-covid

Do I need to have a certificate to travel?

FAQS

No. The certificate is optional and only facilitates circulation. Citizens without a certificate may continue to travel, however,

How can I get the certificate?

Through the SNS 24 portal or mobile

they may be subject to additional measures such as testing or quarantine procedures.

application. It can be sent to the holder to the e-mail address registered in the National User Registry or in the Electronic Health Registry.

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8

Air Transportation Entry Conditions In the context of the epidemiological situation caused by the SARS-CoV-2 virus and the exceptional

measures

adopted

to

face

COVID-19 disease, temporary air traffic restrictions, special requirements and rules to entry in the country have been determined, which are constantly subject to updates.

The list of countries indicated within the scope of allowed air traffic and which are subject to mandatory prophylactic isolation has been updated frequently, considering changes in epidemiological situation, so we advise you to always check the current status.

Be aware, however, that since July 1st, travelers

with

an

EU

Digital

COVID

Certificate are allowed to travel to Portugal, without indicating a justification to travel.

At the time of publication of this guide, passengers of all nationalities must present a proof of laboratory nucleic acid amplification test (TAAN) or rapid antigen test (TRAg) for the

screening

of

SARS-CoV-2,

with

a

negative result, performed within 72 or 48 hours prior to boarding time, respectively, with the exception of children who have not completed 12 years of age.

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9

Foreign citizens who wish to board without

Travels to Azores or Madeira islands are

the aforementioned test must be refused

subject to specific requirements, which is

entry into national territory.

why it is recommended to consult the measures in force adopted by the regional

The presentation of the EU Digital COVID

governments of the Azores and Madeira.

Certificate, however, exempts passengers from the need to carry out tests for screening SARS-CoV-2 infection.

Passengers departing from some countries (at the time of publication of this guide: South Africa, Brazil, India, Nepal and the United Kingdom) must be subject to a period of prophylactic isolation of 14 days, after entering mainland Portugal, at home or in a place indicated by the health authorities.

Conditions of entry for UK residents

Passengers from the United Kingdom are exempt

from

isolation,

as

long

as

they

demonstrate to have a proof of complete vaccination, for at least 14 days, with a vaccine against COVID-19 which has been authorized to use under the terms of the Regulation (EC) no.

726/2004, as well as passengers traveling on essential journeys and whose period of stay in the national territory, attested by a return ticket, does not exceed 48 hours.

The presentation of the EU Digital COVID Certificate of vaccination or recovery exempts travellers from quarantine or isolation.

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10

EU Digital COVID Certificate The Certificate is a document, in digital or paper format, which will facilitate the free movement of citizens in the EU during the covid-19 pandemic, although it is not a prerequisite for movement, nor a real free

FAQS

transit.

There are three types of certificates (for vaccination, testing and recovery) and when

Can I use the EU Digital COVID Certificate to enter Portugal?

traveling, holders of a Certificate will, in

Yes. It is possible to use the Certificate in all

principle, be exempt from restrictions on free

EU Member States, Iceland, Lichtenstein,

movement, as Member States should not

Norway and Switzerland, and it is expected

impose travel restrictions to their holders,

that it will soon become available in other

unless they are proportionate and necessary

countries.

to protect public health.

However, please note that the Certificate may not exempt holders, depending on the worsening of the epidemiological situation, from complying with additional public health measures upon arrival in the Member State of destination. It is therefore advisable to

However, the Certificate may not exempt holders, due to the worsening of the epidemiological situation, from complying with additional measures

upon arrival.

Therefore, we always advise to check in advance the information regarding the destination country.

check in advance the information regarding the destination country.

My flight was cancelled. Do I have to accept a travel voucher?

Alternative

solutions

such

as

travel

vouchers or other services depend on the consumer's agreement. The passenger is entitled to a refund within 7 days, so the company cannot impose a voucher.

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11

I

used

an

airline

voucher

to

purchase a flight. However, that flight was cancelled. Will I be refunded

or

am

I

required

to

accept a new voucher?

In case of cancellation, the passenger must be able to choose between a refund or later re-routing. By opting for a refund, and regardless

of

whether

the

flight

was

purchased using a voucher, the airline cannot impose a new voucher, with the passenger being entitled to a refund, unless the passenger agrees to accept a voucher.

Ask DECO for help

deco@deco.pt

(+351) 21 371 02 82

Our advice to consumers 1 Check the updated information on the Reopen

EU

reopen.europa.eu/pt

with

information on the various measures in force. Or on the Portal of the Portuguese Communities portaldascomunidades.mne.gov.pt.

2 If you have any questions about travel, you can contact DECO’s hotline 213710282.

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12

Local Accommodation Reservations Local

accommodation

establishment

that

is

a

provides

commercial a

tourist

accommodation service in an apartment, room, house or hostel.

Apartment

Room

House

Hostel

Reservation cancellation The Covid-19 pandemic led to the approval

These measures were revoked, given their

of

protect

temporary nature, and were not replaced by

local

other measures that would protect the same

accommodation, for a certain period of time,

interests of consumers. Thus, consumers

there was a measure that allowed that, in

who have booked a local accommodation

case

will have to refer to the general cancellation

numerous

consumers.

of

measures With

regard

cancellation

accommodation

to

of

reservation

to

a due

local to

a

conditions as well as the contract policy

declaration of a state of emergency or

agreed with the respective owner, in order to

border closure, the consumer would have

understand which rules will apply to them in

the right to reschedule or to the emission of

the event of cancellation.

a voucher.

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13

FAQS I have a reservation for August in a local accommodation, but now I fear for

an

active

outbreak

at

the

destination. For this reason, I want to cancel my local accommodation

The local accommodation I booked will not let me check in because I don't have the certificate yet, and I refuse to take a test. Can they do this?

reservation. Can I do it without Yes,

paying any penalty?

according

to

currently

legislation

access to tourist or local accommodation the

establishments, regardless of the day of the

getting

week or time, depend on the presentation,

COVID-19 are subject to the rules agreed in

by customers, at check-in, of an EU Digital

the accommodation cancellation policies, so

COVID Certificate or a test with a negative

it

and

result. If the consumer chooses to take a

understand whether or not any penalty will

test, then it is possible to choose from the

be applied.

various testing options.

If you have made the reservation through

It is possible to choose to perform a

an electronic platform, please also consult

laboratory nucleic acid amplification test

the specific conditions on the platform,

(TAAN) in the 72 hours prior to your

since the reservation conditions can be

presentation for the check-in; rapid antigen

managed, solely and exclusively, through

test (TRAg), verified by a certified entity

these new contracting mechanisms.

within 48 hours prior to submission; rapid

Accommodation consumer

is

cancellations

justified

important

to

by fear

consult

by of

them

antigen test (TRAg), in the form of self-test, Don't forget that you will need to present the

within 24 hours prior to its presentation, in

digital certificate or to demonstrate that you

the presence of a health or pharmaceutical

have taken a test to screen for SARS-CoV-

professional who certifies that it has been

2 infection. See our advice on this issue on

carried out and the respective result; rapid

p. 07 of our Guide.

antigen test (TRAg), in the form of self-test, at

the moment,

at

the

door

of

the

establishment under the supervision of those responsible for it.

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14

For all these reasons, we advise you to comply with current legislation, otherwise the owner of the local accommodation may refuse your entry. For more information about the Digital Certificate, see our Guide, on p. 07.

I had an accommodation reservation for the beginning of September and, considering

this

whole

Covid

outbreak, aggravated by this new variant, the owner called me saying that he wanted to reschedule the reservation

for

fear

of

a

new

pandemic wave. He suggested a date that I don't like and for that reason I want to be refunded for the amount I paid. Can I be request refund?

The parties will have to abide by the conditions

of

the

accommodation

cancellation policy. If nothing is foreseen regarding the cancellation by the owner, then the consumer has the right to ask for a refund of what was paid.

Refusal to refund?

deco@deco.pt

213 710 200

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15

Our advice to consumers 1 Contact the owner of the local accommodation directly, in order to obtain all the information the

about

measures

implemented

to

that

ensure

are

being

distance

and

compliance with the safety rules issued by the DGS (Health Directorate-General). Request that this information is sent to you in writing to better safeguard the interests of both parties to the contract!

2 Be aware that the electronic platform on which you made your reservation has a duty to present you

with

all

the

costs

associated

with

accommodation, including those relating to the tourist

Some

tax.

municipalities

have

suspended to charge this tax. Keep yourself informed!

3 Confirm that your accommodation is a member and you can accumulate VAT until the 31st of August to benefit from your IVAucher! Our Guide explains how IVAucher works on p. 33.

These solutions are also applied to hotel reservations. For this purpose, consult the chapter "Reservations at hotels" in our Guide.

For this purpose, consult the chapter “Hotel Bookings" in our Guide.

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16

Hotel bookings Hotels, aparthotels, resorts and other tourist accommodation are getting ready for the longawaited return. Know what to expect!

Hotel booking cancelation The possibility of cancelling a hotel booking must be verified in accordance with the agreed conditions and the reason that justifies it. In this sense, any cancellation that may occur must be analyzed, taking into account what has been agreed between the parties, as well as what derives from the terms and conditions of the online platform at stake.

Want to take a fast antigen test? See the list below

www.infarmed.pt/lista-defarmacias-testes-rapidos

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17

Restaurant Services Access

to

restaurants

and

similar

establishments integrated in hotels also depends on the presentation of the EU Digital COVID Certificate or of a negative test result, as already explained in this guide (in the section referring to Local Accommodation).

However, hotel guests who have already carried out this prior verification analysis at check-in no longer require this obligation.

Clean & Safe seal The Clean & Safe seal was created by Turismo de Portugal in order to highlight certain tourist activities that comply with hygiene and sanitation requirements for the prevention and control of the COVID-19 virus, allowing the respective customers and users of the services to feel secure. Since June, all establishments that already have this seal will also be covered by the European Tourism Covid-19 Safety Seal.

You can search for hotels that hold this seal by

consulting

the

following

website:

www.portugalcleanandsafe.com/pt.

Find venues with the seal

Clean & Safe Page

18

FAQS I have a hotel reservation in Portugal

for

mid-August.

However, in the country where I live there are several limitations to circulation so I won’t be able to leave the country and enjoy my vacations during this time. What are my rights in this situation?

My family and I have a reservation Bookings

at

local

hotels

and

for a hotel to spend our holidays in

are

currently

not

August, but I was informed, that

covered by any exceptional regime, so

given the situation we are going

the cancellation of the reservation must

through, the hotel will close the

take into account the respective reasons

pool, playground and spa services.

as well as the cancellation policy agreed

As these services are essential to

between the parties.

enjoy my well-deserved vacation, I

accommodations

don't want to keep the reservation and I want to get my money back.

Given

that

official

health

authorities

recommend tourist accommodations to put in place measures, to ensure social distance, sanitation and hygiene, it may be the case that the hotel is forced to close some services. Therefore, we advise you to contact the establishment seeking for a balanced solution that both parties can agree upon, taking into account your legitimate expectations, within this specific context, which may involve a reduction of the price initially set.

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19

The hotel I booked has an indoor pool. Will I be able to use it?

Our advice to consumers

Yes, however, be aware that according to

To support consumers in the pandemic,

the

we've selected some helpful advice and tips

European

Commission

guidelines,

hotels must put in place specific measures to ensure social distance in common areas where

guests

can

concentrate

for

that can help you: 1

extended periods, such as limiting a

Prepare your vacation and contact the hotel

maximum number of guests, assigning

in advance to be informed of all applicable

slots to each room or requiring prior

measures, such as cleaning, sanitizing, use

reservations to use the pool.

of common spaces and catering services.

Ask them to send you this information, in writing, through a durable support (by email, for example).

2 Before making any reservation try to find out about all the costs involved with the accommodation. For example, there may be additional costs for delivering meals to the room as an alternative to the restaurant service. Don't forget to ask about the cost of the tourist tax, if applicable.

3 See if your hotel is a member and collect the value of VAT until the 31st of August to benefit from your IVAucher! Our Guide explains how IVAucher works by consulting the following page: 33.

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20

Camping & Caravan parks Camping and caravan parks were not forgotten within the scope of the exceptional measures

Individual Protective Equipment (EPI)

during the state of emergency, and were actually a very frequent choice in the summer of 2020.

According to the Portuguese Health Authority recommendations, consumers shall use individual protective equipment,

Campsites and Caravan Parks maximum capacity

including masks or visors and only remove them inside their unit. Campsites may also be beneficiaries of the Clean & Safe seal, so if you are interested in this

At this moment, the use of the camping

information, you can previously access

park is not limited to a maximum

the Turismo de Portugal website to obtain

capacity. However, nothing prevents

this

campsites from imposing stricter internal

portugalcleanandsafe.com/pt-pt/.

information,

available

at

rules, so before deciding to opt for this solution, the best would be to contact

Don't

forget

that

campsites

are

the campsite in order to assess what

considered tourist accommodation, so

kind of measures were taken.

you should filter your research using this term to get faster information.

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21

FAQS This

year

I'm

going

on

a

In this situation we advise you to try to obtain

motorhome trip. I heard about the

all thea prior stage, to enjoy this service

Motorhomes Marketplace; can I

without a hitch. information in writing, at

trust it?

Problems with Glamping?

There are several consumers who are increasingly

enthusiastic

about

deco@deco.pt

the

213 710 200

possibility of using a camper van to discover and travel along the trails and landscapes of our country.

However, there are also several doubts that this option raises, since in the context of this activity there is a proliferation of offers that take on a different nature, such as the motorhome’s marketplace. There are already many platforms that allow the rental of camper vans between professionals or between individuals of different origins, thus creating an opportunity to expand the offer.

What distinguishes them? If the contract is concluded

with

a

motorhome

rental

company, it will be subject to the rules arising from consumer law. Therefore, the consumer may demand compliance with consumer protection law. On the other hand,

if

the

rental

is

between

two

individuals, the situation is different.

I’ve

contacted

the

glamping

I

usually attend to find out if this year I could book a yoga class for me and my friends, a total of 10 people. They informed me that, given

a

COVID

outbreak,

this

service is not currently available.

Can I complain?

Currently, some of the services usually provided by parks may be limited due to the regulations

adopted

by

the

Health

Authorities. In this case, as you didn’t book the service at a previous stage, nor did you pay for it, the complaint may be unfounded since the reason for the suspension is related to a legal imperative in order to mitigate the dissemination of SARS-CoV-2.

Unless it can be proven that the person who rents the motorhome is, in fact, a professional, this relationship will no longer be subject to the typical requirements of a consumer relationship.

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22

Our advice to consumers DECO gives you some advice on your exceptional rights in returning to campsites and caravanning:

1

Contact the entity responsible for the Camping

Park

and

ask

for

the

regulations and for the mitigation rules regarding the spread of SARS-CoV-2.

2

Contact the person in charge of the Camping Park to find out about the measures relating to the sanitary spaces and dishwashing places.

3

Get

written

information

about

the

schedules as well as on the functioning of

common

spaces

such

as

the

swimming pool, restaurant, playground, among others. Don't forget that during this specific period, these spaces may suffer some changes, particularly in terms of capacity, and may only function by prior reservation!

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23

Beach & Pool The hot days and the desire to go to the beach are back. It is important to remember the rules for going to the beach safely:

On the Beach Next to the beaches there will be a sign indicating their state of occupancy.

When entering the beach and already on the sand, keep a distance of 1.5 metres from other users who do not belong to your group. Whenever the recommended physical distance is not possible, you should wear a mask until you reach the sand.

On walkways and sidewalks, as well as in sanitary

facilities,

wear

appropriate

footwear and follow the instructions that may exist on the floor.

Umbrellas, awnings and tents must be at least 3 meters apart.

If social distancing it is not possible

use a mask

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24

The use of pedal boats, slides, indoor

massage services and similar activities.

showers for body or feet are once again

Nautical activities, surf lessons and similar

available. And they are subject, as well as

sports are allowed, as long as they respect

outdoor body or foot showers, sun loungers,

the maximum number of 5 participants per

mattresses and beach ashtrays to cleaning

instructor, and the recommended physical

and hygiene rules defined by the General

safety distance between each participant,

Directorate for Health.

both on land and at sea.

The hygienic cleaning of the amphibious

Street vendors are allowed on the beaches

chairs will be guaranteed after each use,

but the sellers must wear masks when in

and the use of mask or visor by the user

contact with users.

and companion will be mandatory, except when it is not practical.

Sports activities involving two or more people are still forbidden, except when the beach is occupied to a low degree, as are

At the beach bar Beach bars are also considered food and beverage services, so the same rules of restaurants apply.

These rules are also applicable to outdoor pools with the necessary adaptations.

For this purpose, consult the chapter “Restaurants" in our Guide.

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25

FAQS Where do I have to wear a mask or

Is there a maximum number of

visor?

people per awning?

Users, including children over the age of

Yes, awnings or tents should not have more

10, should wear a mask or visor when

than 5 users.

accessing

the

beach

when

the

recommended distance is not possible, inside the sanitary facilities and inside commercial

establishments,

namely

Can I play volleyball or rackets on the beach?

restaurants, support services and beach

No, sports activities with 2 or more persons

bars.

are prohibited, except when the beach

People

with

reduced

mobility

and

occupancy status is low.

accompanying persons must wear a visor.

What happens Will the bathrooms be open to bathers?

if users do not

respect the beach occupancy rules?

In addition to the possibility of applying

Yes. However, you must wear appropriate

sanctions to users for non-compliance with

footwear and, inside the sanitary facilities,

their obligations, there is also the possibility

individual protection behaviour

of banning access to the beach for public

must be

adopted, such as the use of a mask or visor

health reasons.

and compliance with the safety distance and respiratory etiquette measures.

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26

Our advice to consumers DECO leaves you some advice on your exceptional rights on your return to beaches and pools: 1

4

Pay attention to the place where you park,

Going to beaches with a high occupation

as police action can be increased to

rate should be avoided, as it can be

assess whether parking rules are being

difficult to keep the social safety distance.

complied.

2

5

Take a look at the InfoPraia app and

Waste and cigarette butts must be placed

Posso Ir? app to check

in the respective containers.

the beach

occupation.

3

6

Opt for beaches that have a low level of occupation, since they are monitored and with quality control.

Masks and gloves must be deposited in general waste containers.

Check the level of occupancy at the beach with the app

Info Praia

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27

Restaurants Be aware that rules change according to weekdays, weekends and national or regional holidays. Please be aware that regarding consumption inside restaurants by customers over the age of 12 is only allowed for holders of a COVID digital certificate or a negative COVID test.

This requirement applies during the weekend, starting at Fridays at 7 PM till Sundays at 11.59 PM, and public and regional holidays.

There are, however, common rules, in order to prevent the spread of the virus. Learn about them here:

Arriving at the Restaurant The

maximum

capacity

of

the

establishment, including the terrace, has

Don't forget that the number of people per table includes children, regardless of age.

been reduced in order to ensure the recommended

physical

distance

of

2

Wear a mask when not eating or drinking.

meters.

The establishment is obliged to ensure an adequate cleaning and disinfection of the surfaces with suitable detergents, namely all the frequent touching areas.

Employees will be wearing a protective mask and have instructions to frequently wash their hands with soap and water; You should wash your hands with alcoholbased solution or soap and water when entering the restaurant and several times

When exiting Ask for an invoice with your fiscal number.

If the consumer and the establishment have joined the IVAucher Program, you can accumulate the value of the VAT paid in the restaurant, accommodation and culture sectors and use it later in one of these 3 sectors, up to a limit of 50% per purchase.

during your meal.

At the Restaurant You must respect the distance of at least 2 meters (except cohabitants) and refrain from changing your table and chairs to suit you more.

The maximum number of people per table is set at 6 people per group inside the establishment, and at 10 people per group on the terraces.

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29

FAQS Am I required to wear a mask in

When

restaurants,

accumulated IVAucher credit?

pastry

shops

and

can

I

cash

out

the

cafes?

Between October 1st and December Yes, the use of masks or visors is

31st, you can go to a participating

mandatory for the access or stay in

establishment and use the balance,

commercial establishments.

debiting up to 50% of the value of the

Children over 10 years of age must also wear a mask.

operation from the accumulated balance.

For

fear

of

SARS-CoV-2

virus

infection, I do not want to use the Do I have to wear a mask on the

physical Complaints Book. What

terrace?

alternatives do I have?

Yes, it is mandatory to wear a mask while

If you want to avoid using the physical

entering, circulating or remaining in the establishment, including on the terrace, except during periods of consumption.

Complaints Book, you may always use the electronic complaints book, available at www.livroreclamacoes.pt.

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30

Our advice to consumers DECO gives you some advice on your exceptional rights in restaurants and catering facilities:

1

5

Call the restaurant and make a prior

Don’t change the orientation of tables

reservation.

and chairs.

6

2

Keep a distance of at least 2 meters in the

waiting

lines

outside

the

establishment and in the waiting lines that are generated for orders / payments on the counter.

Since cash is frequently used by different persons, and considered to be a potential source of virus transmission, whenever possible

make

contactless

cards

your or

payments through

with mobile

payments.

3

Prefer the use of the outside areas or the take-away, delivery and / or drive-in service.

4

Wait for the table to be disinfected and cleaned before occupying it.

Avoid paying in cash, prefer the payment option

Contactless

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31

IVAucher The

Portuguese

experienced impact,

with

an

economy

has

unforeseeable worldwide

recently negative

manifestations,

resulting from the Covid-19 pandemic. For this reason, the Portuguese Government decided, among

other

programme

measures, that

aims

to to

approve

a

encourage

consumption and promotes adherence in three extremely important sectors, strongly affected by the pandemic: accommodation, culture and restaurants.

Objective of the programme Allows consumers to accumulate the amount of VAT paid on consumption made in the accommodation, culture and restaurants, during the months of June, July and August, creating a kind of account, from which results a final accumulated balance. This balance will be specifically calculated by the Tax and Customs Authority (AT) during the month of September and may be used in the months of October, November and December.

Join IVAUCHER at

ivaucher.pt

Use of the balance During the months of October, November and December, consumers may use the balance calculated by the AT to discount on the payment of goods and services integrated

in

the

accommodation,

restaurants and culture sectors. To find out which specific sectors are covered by this measure, please check the Annex to Regulatory Decree 2-A/2021, 28 May, available

at

diario-republica-

portuguesa.pt.

Amount to be discounted The amount to be discounted on the purchase of goods or services - integrated in the accommodation, restaurant and culture sectors - shall always be the equivalent to 50% of the total payable amount, unless the amount of the benefit available is not enough.

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33

FAQS If I buy a ticket for a concert or a festival

through

an

electronic

platform, can I benefit from this programme?

Before

using

an

electronic

ticketing

platform, make sure that the invoicing entity is classified with a CAE associated to the culture sector, as stated in the Annex which is part of the Regulatory Decree 2-A/2021, 28th May, available here.

Normally, these services are invoiced by the entity that manages the electronic platform, which is not classified as an activity associated to the culture sector.

However, and according to information

How can I join this programme?

made available on the IVAucher website, measures are being taken to also integrate

You can join this programme by registering

these platforms in the programme. We

on

advise you to obtain this information, in

www.ivaucher.pt.

the

following

platform

writing, to make sure that, by acquiring goods and services through an electronic

For this purpose, you must indicate your

platform,

the

name, email, telephone contact and you

accumulated balance, under the terms

will be directly redirected to the Tax and

defined for the programme.

Customs Authority website to confirm your

you

will

benefit

from

VAT

number.

For

more

information,

questions or clarification on this matter, check www.ivaucher.pt.

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34

Our advice to consumers To

support

consumers

in

pandemic

weather, we've selected some helpful advice and tips that can help you:

1

If you want to benefit from IVAucher, don't forget to provide your VAT number when buying goods and services in a cultural or accommodation

establishment

and

restaurants.

2

Before buying goods and services, make sure that the establishment in question is a member of the programme, as it is voluntary

and

does

not

require

membership.

3

You can check your account on the EFATURA app or on the E-FATURA Portal, by clicking on the field where you usually check

your

invoices

(INVOICES

/

CONSUMER).

Afterwards, the link to the "IVAUCHER" programme will be highlighted, where you can consult the accumulated value, as well as access the description of the invoices reported.

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35

Shows & Festivals Highlights on Festivals to

Consumers are responsible for the cost and

respond to the COVID-19 pandemic have been

performance of diagnostic tests for SARS-

established in the cultural and artistic area,

CoV-2, and access to the event may be denied

especially regarding the rescheduling and

in the event of refusal to test, failure to provide

cancellation of artistic performances.

proof of a negative test result, or in the event of

Exceptional

and

temporary

measures

In 2021, live performance, in covered spaces

a positive test result.

or outdoors, of festivals or shows of a similar

Be aware, however, that the presentation of

nature, follows the guidelines issued by the

the EU Digital COVID Certificate exempts the

General Directorate of Health in view of the

presentation of proof of completion of the test

evolution of the pandemic.

in cases where this is required to attend or

According to these guidelines, in cultural events,

professionals,

participants

participate in this type of events.

and

spectators must be tested, whenever the number

of participants/spectators exceeds

1000, in an open environment, or more than 500, indoors.

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36

Postponed shows

14 weekdays to request a

refund of the rescheduled festival

Shows

must,

whenever

possible,

be

rescheduled up to 14 working days prior to the

Please

event's scheduled date, under penalty of the

scheduled for 2020 and rescheduled for

show's postponement being considered, for all

2022, ticket holders are entitled to request

purposes, as a cancellation. The rescheduled

a refund of the respective price within 14

show must take place until 31 December 2022.

working days from the date scheduled for

If rescheduling is not possible, the show must

note

that

for

shows

initially

the event in 2021.

be cancelled, and the ticket price must be refunded within a maximum period of 60 working

days

after

the

cancellation

is

announced.

2021 Festival cancelled or rescheduled. What's next?

Ticket holders are entitled to a voucher of the same value to the price paid, transferable to third parties and valid until 31 December 2022. If not used until that date, the holder is entitled to a refund, that must be requested no later than 14 working days.

The voucher may be used to purchase a ticket for the same show to be held on a new date, or for other events held by the same promoter. The rescheduling of the show must take place by 31 December 2022 and may not imply an increase in ticket costs for those who, on the rescheduling date, are ticket holders.

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37

FAQS The festival I had bought a ticket for has been rescheduled. Can I be charged any difference in price?

If I don't take a SARS-CoV-2 diagnostic test, can I be denied access to a show?

No. The rescheduling of the show cannot imply

According to current regulations, testing

an increase in the cost of the ticket for those

must be carried out whenever the number

who

of participants/spectators exceeds 1000, in

were

already

ticket

holders

at

the

rescheduling date.

an open environment, or more than 500, indoors. In these cases, in case of refusal

When I bought the ticket, I’ve paid a commission. Can I be charged for the use or refund of the voucher?

to perform the test, in case that no proof of

No. The emission, use, and refund of the

be refused. It should be noted, however,

voucher cannot include the charge of any

that the presentation of the EU Digital

amount or fee to the ticket holder.

COVID

negative result is presented, and of course, in the event of a positive result, access may

Certificate

exempts

the

presentation of proof of completion of the

If I use the voucher for another more expensive event from the same promoter, do I have to pay the difference?

test.

Yes. The voucher can be used as a partial payment, the remainder will be due. If, on the other hand, the price of the other event is lower than the voucher, the difference can be used for other events of the same promoter.

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38

Our advice to consumers 1

Pay attention to the information disclosed by promoters. Cultural agents must advertise a set of information, starting with the cancellation of shows or new dates for their performance.

Information

on

ticket

replacement

and

vouchers should also be made available.

2

If you had a ticket for a festival that did not take place, check the shows to be held by the same promoter that allow the use of the issued vouchers, the place and method for using them.

3

Check the show's capacity and the need to take or not a SARS-CoV-2 diagnostic test to access the show.

Refusal to refund?

deco@deco.pt

213 710 200

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39

Cinemas & Theatres Cinemas

and

theaters

are

waiting

for

consumers to visit, but please note that Covid19 testing is mandatory at cultural events when the number of spectators exceeds 1,000 for open-air shows and 500 for indoor venues.

Cleaning The shows are back and with stronger hygiene rules.

Before opening the doors and just after the end of each session, the rooms must be cleaned and disinfected.

Also

surfaces,

“contact

points”

sanitary

facilities

and

will

cleaned

and

be

disinfected periodically.

Entrance tickets All shows, in the hall or outdoors, must provide tickets to consumers in order to respect the maximum capacity.

Therefore, access to tickets will always be necessary, even if the show is free.

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40

Rules for entering and leaving

Rooms with cabins & galleries

Each person must wear a mask or visor,

When the theatre box has 6 or less seats,

including inside the concert hall and

they can be occupied by a family or

inside the movie theater.

cohabitants.

The entrances and exits of people will have their own separate circuits.

The waiting and service areas will be organized in order to avoid queues, ensuring a distance of 2 meters between persons who are not cohabitants.

Boxes with a capacity of more than 6 seats can be occupied, if the room seats’ rules are applied.

The gallery seats can only be used with marked seats, thus also applying the

The public must enter the cinema in order of queue, either towards the stage or towards the screen, or even towards the main entrance, and the exit must be

room seats’ rules.

Outdoor venues

organized in reverse. during

The outdoor venues will be limited, with

sessions, or if they exist, they will be

reserved seats that ensure a physical

reduced to the minimum time necessary.

distance

There should

be no breaks

of

1.5

meters

between

spectators.

Occupation of seats Occupied seats must have a space between

spectators

who

are

not

cohabiting, and in the next row the occupied seats must be unmatched.

In stage shows, the first two rows of the room next to the stage cannot be occupied or, alternatively, it should be maintained a distance of at least 2 meters between the plateau and the first row.

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41

FAQS To attend a free outdoor show, do I have to present a ticket?

Yes, access to open-air shows, even if free, will only be allowed to ticket holders.

Can I use my IVAucher credit to buy a ticket to a theater play?

Yes, between October 1st and December 31st

you

can

establishment

go of

to

an

culture,

adherent such

as

cinemas and theaters, and use the balance, debiting up to 50% of the value of the operation from the accumulated balance.

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42

Our advice to consumers To support consumers in times of COVID outbreak, we've selected some helpful advice and tips that can help you:

1

4

Buy the admission tickets in advance,

Inside the venue, follow the signs for

preferably through the internet.

circuits and physical distance markings.

2

5

For the payment of the ticket, whenever

Respect the indication of your place in

possible,

order to avoid constraints before the start

prefer

payments

via

visa,

contactless and credit cards.

of

the

show

and

to

safeguard

the

recommended safety distances.

3 Take your time and be calm, as there are new rules for entering the room, which can cause some delay.

6 Avoid

leaving

your

seat

during

the

intermission, in order to prevent from encountering other spectators in the hall.

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43

Gyms The beach and good weather usually go hand in hand with an active and healthy life. During the state of emergency, gyms and fitness centres remained closed. Many people have taken advantage of this service provided at a distance, but most customers were really looking forward to going back to the gym.

Personal protective equipment The use of masks is recommended when

entering

and

leaving

the

premises. However, it is not necessary to

wear

a

mask

during

physical

exercise.

Social distancing in group classes According to DGS recommendations, group classes (in a room or swimming pool)

shall

consider

reducing

the

number of participants, ensuring that the maximum capacity is reduced to ensure physical distance of at least 3 metres between practitioners. In order to participate in group classes it is mandatory to present an EU Digital COVID certificate or a negative test result.

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Swimming pools All pool technicians must keep up-to-date records of water quality results and tests.

Furthermore, mechanisms for disinfecting the water circuit must be reinforced, and emphasis should be given on mandatory hand hygiene at the entrance to the pool pier.

FAQS I would like to join a gym only during the holiday period, i.e., for 15 days. Can I sign up without any binding period?

The content of fitness centre contracts is not regulated by law, so parties are free to determine what they wish to be set out in the contract, provided that the terms are not in fact unfair. It is allowed to include a loyalty clause in the contract, however you can negotiate with the service provider an alternative, since you will not benefit from the period stipulated therein.

We advise you to read the contract, ask for a copy and make sure that the contract you’ve signed does not actually have any clause regarding a binding period, otherwise early termination of the contract may have as a consequence the payment of the outstanding monthly fees.

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45

I was contacted by my gym, and they now demand a negative result test to attend group classes as I don't have a certificate, but I refuse.

Check the minimum term conditions of

Can I cancel the contract?

your Gym subscription

The obligation to take a COVID test or to present the digital certificate to take group classes is based on a legal norm and is related to a public safety measure.

Take into consideration that the contract signed with the gym is a contract for the provision of fitness services where various services

are

included,

including

group

classes. Therefore, first of all, we advise you

Our advice to consumers DECO gives you some advice on your exceptional rights on your return to the gym:

to check the clauses of your contract or, if you do not have it, ask the gym for a copy of

1

it in order to understand what services are

Check the gym's regulations and see if

included.

there

If group classes are part of these services, globally, this new condition and requirement does not, by itself, grant the right to cancel the contract. Contact your gym, clarify all

is

any

matter

related

to

the

suspension of payment due to unforeseen circumstances or force majeure. If you do not understand the scope of the clause, ask for clarification in writing.

these doubts and ask for information in writing.

2

Ask for a copy of the contract and understand what is included in it, given the specific nature of the service you have signed for.

3

Always keep your mask on whenever you are not exercising.

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Tourism and Leisure Guide in times of COVID 19 Pandemic SUMMER OF 2021 Contact-us: deco@deco.pt 21 371 02 00 96 644 91 10