Newsletter pdf

The Quarterly Newsletter

Issue 7 | October - December 2017

Aimed at GPs and health clinicians

Supporting people to become more involved, connected and active in their communities

Voluntary sector helping to meet the needs of people at risk of hospital admission Over the past 3 years, Integrated Plus has been working as part of the 46 multi-disciplinary teams to meet the social needs of people at risk of hospital admission and frequent visitors of GP surgeries. The aim of the service is to help people become more active and involved in their communities and access support services appropriate to their needs. Integrated Plus staff meet with people, often in their own homes, to identify with the person their goals, aspirations and struggles. From this people are:     

Helped to resolve issues faced Encouraged to connect with services, predominately in the voluntary sector Helped to engage in volunteering opportunities Connected with others to offer peer support or engage in peer-led networks Helped to take part in social activities, clubs or community-led events and projects

authority services such as Adult Social Care and Public Health services. These services included telecare, adult community learning, the carer’s network, Dudley Home Improvement Service, libraries, winter warmth and various self-management programmes. When looking at connections to organisations by theme, 43% were to health and wellbeing activities such as befriending, social activities, learning activities and leisure. Connections to specific services by theme shows that 47% were to care and support provision such as aids and adaptations, support to adequately heat the home enabling people to remain independent in their own homes.

From 1-2-1 discussions with people supported, the areas where the greatest outcomes are being reported include: improved quality of life, increased friendships, reduced isolation, improved wellbeing, reduced stress and anxiety, increased confidence and self-esteem, being better able to get out and about and improved healthy lifestyles.

Reducing demand on primary and secondary care

During 1st September 2014 – 18th July 2017, a total of 2,619 referrals have been received. 5,766 onward connections have been made to 363 organisations. 2,508 connections have been made to 84 specific services and activities

(people being connected to more than one organisation, service or activity). 74% of connections have been to voluntary and community sector organisations which demonstrates the valuable contribution that the sector is making in the new care model. Some voluntary sector organisations have been in high demand, particularly in areas tackling isolation, mental health, bereavement, dementia and welfare/debts. Organisations such as AgeUK Dudley, Age Concern, Royal Voluntary Service, Creative Support, Dudley Mind, Rethink, Alzheimer’s Society, Citizens Advice, CRUSE Bereavement have received the biggest number of referrals from Integrated Plus. Although 74% of connections have been to voluntary sector organisations, when looking at connections to specific services and activities a high percentage (71%) have also been to local

Inside this issue: Page 1 Voluntary sector support Page 2 - 5 Peoples’ stories Page 6 - 7 Power of social networks Page 8 About Integrated Plus

Read the full evaluation report: www.tinyurl.com/integratedplusreport

Published By Integrated Plus Main Office: Dudley CVS, 7 Albion Street, Brierley Hill DY5 3EE Tel: 01384 573381 Website: www.dudleycvs.org.uk | Twitter: @intplusDudley | Blog: integratedplusblog.com Integrated Plus is delivered by Dudley CVS and funded by Dudley Clinical Commissioning Group Dudley CVS is a registered charity (number 517766) and a registered company limited by guarantee (number 1998105)

Peoples’ Peoples’ stories stories Peoples’ Peoples’ Peoples’stories stories stories Peoples’ stories George becomes becomes more more George George Georgebecomes becomes becomesmore more more George becomes more active in his his community community active active activein in inhis his hiscommunity community community active in his community George, George, who who is is in in his his early early80s, 80s,lives livesalone aloneand andserved servedininthe the George, George, George, who who who isisin isinhis inhis his early early early 80s, 80s, 80s, lives lives lives alone alone alone and and and served served served ininthe inthe the George, who is in his early 80s, lives alone and served in the RAF in the the Far Far East.

East. He He has hasseveral severallong longterm termphysical physicalhealth health RAF RAF RAF ininthe inthe the Far Far Far East.

East.

East.

He He He has has has several several several long long long term term term physical physical physical health health health RAF in the Far East. He has several long term physical health conditions, including trigeminal neuralgia, poor mobility and conditions, including trigeminal neuralgia, poor mobility and conditions, conditions, conditions, including including including trigeminal trigeminal trigeminal neuralgia, neuralgia, neuralgia, poor poor poor mobility mobility mobility and and and conditions, hearing hearing loss. loss.including trigeminal neuralgia, poor mobility and hearing hearing hearing loss. loss. loss. hearing loss.

George was was referred referred to to Integrated IntegratedPlus Plusby byhis hisGP GPdue duetoto George George George was was was referred referred referred tototo Integrated Integrated Integrated Plus Plus Plus by by by his his his GP GP GP due due due tototo George to Integrated Plus by his GP due to isolation and loneliness.

He recently bereaved isolationwas andreferred loneliness.

Hehad hadbeen been recently bereaved isolation isolation isolation and and and loneliness. loneliness. loneliness.

He He He had had had been been been recently recently recently bereaved bereaved bereaved isolation and of loneliness. hadthe been recently bereaved from his When Officer from his wife wife of 62 62 years. years.He When theLink Link Officer from from from from his his his wife wife wife ofofof 62 62 62 years. years. years.

When When When the the the Link Link Link Officer Officer Officer from from from from his wife of 62 years.

When the Link Officer Halesowen aahome Halesowen and and Quarry Quarry Bank Bankmet metGeorge Georgeduring duringfrom home Halesowen Halesowen Halesowen and and and Quarry Quarry Quarry Bank Bank Bank met met met George George George during during during a ahome ahome home Halesowen and Quarry Bank George during a home ofof visit, she aa range of local support organisations she identified identified range ofmet local support organisations visit, visit, visit, she she she identified identified identified a arange arange range ofofof local local local support support support organisations organisations organisations ofofof visit, sheto identified asaid range local support organisations interest him. that he wanted to out to him. He He said thatof he wanted toget get outmore, more, of interest interest interest tototo him. him. him.

He He He said said said that that that he he he wanted wanted wanted tototo get get get out out out more, more, more, interest to him.

He said he and wanted to get out more, meet more people, keep active his cooking more people, keepthat active andimprove improve his cooking meet meet meet more more more people, people, people, keep keep keep active active active and and and improve improve improve his his his cooking cooking cooking meet more people, keep active him and improve his cooking skills.

The Officer provided about The Link Link Officer provided himwith withinformation information about skills. skills. skills.

The The The Link Link Link Officer Officer Officer provided provided provided him him him with with with information information information about about about skills.

The Link Officer provided him with information about a range of of services services and and activities activitiesrelevant relevantto tohis hisneeds needs a arange arange range ofofof services services services and and and activities activities activities relevant relevant relevant tototo his his his needs needs needs aincluding range oflocal services and activities relevant toand his including lunch clubs, exercise groups aa‘Let’s local lunch clubs, exercise groups andneeds ‘Let’sGet Get including including including local local local lunch lunch lunch clubs, clubs, clubs, exercise exercise exercise groups groups groups and and and a a‘Let’s a‘Let’s ‘Let’s Get Get Get including local lunch clubs, exercise groups and a ‘Let’s Get Cooking’ Cooking’ course. course.

Cooking’ Cooking’ Cooking’ course. course. course.

Cooking’ course.

The Link Link Officer Officer noticed noticed that thatGeorge Georgewas wasatatrisk riskififhe hehad hadaa The The The Link Link Link Officer Officer Officer noticed noticed noticed that that that George George George was was was atatrisk atrisk risk ififhe ifhe he had had had aaa The Link Officer noticed George wasWest at risk if he had a house fire, so made to Midlands Fire fire, so she she made athat areferral referral tothe the West Midlands Fire house house house fire, fire, fire, sososo she she she made made made a areferral areferral referral tototo the the the West West West Midlands Midlands Midlands Fire Fire Fire house fire, she made a referral to WestGeorge Midlands Fire Service for Safety Check. has for aso a Home Home Safety Check.As Asathe aresult, result, George has Service Service Service for for for a aHome aHome Home Safety Safety Safety Check.

Check.

Check.

As As As a aresult, aresult, result, George George George has has has Service anew Home Safety Check.

As a result, George has now had 22 new smoke alarms fitted. hadfor smoke alarms fitted. now now now had had had 2 2new 2new new smoke smoke smoke alarms alarms alarms fitted. fitted. fitted. now had 2 new smoke alarms fitted.

When the the Link Link Support Support Worker Workersubsequently subsequentlyvisited visitedGeorge George When When When the the the Link Link Link Support Support Support Worker Worker Worker subsequently subsequently subsequently visited visited visited George George George When the Link Support Worker subsequently visited George to carry out aa review, she was to George carry out review, she waspleased pleased tosee seethat that George tototo carry carry carry out out out a areview, areview, review, she she she was was was pleased pleased pleased tototo see see see that that that George George George to carry out a review, shethe wasinformation pleased to provided see that George had been proactive with by been proactive with the information provided bythe the had had had been been been proactive proactive proactive with with with the the the information information information provided provided provided byby by the the the had been proactive the information provided by the Link Officer.

He attended aalocal group and Officer.

He had hadwith attended localexercise exercise group and Link Link Link Officer.

Officer.

Officer.

He He He had had had attended attended attended a alocal alocal local exercise exercise exercise group group group and and and Link Officer. had attended a local group and lunch club aa local church he met an friend club at atHe local churchwhere where heexercise metwith with anold old friend lunch lunch lunch club club club atataatalocal alocal local church church church where where where he he he met met met with with with an an an old old old friend friend friend lunch club at a local church where he met with an old friend who he had that had previously previously lost lostcontact contactwith. with.George Georgestated stated that who who who he he he had had had previously previously previously lost lost lost contact contact contact with. with. with.

George George George stated stated stated that that that who hehad hadaapreviously contact with.

George stated that he had recent (which had ininaahospital had recent fall falllost (which hadresulted resulted hospital he he he had had had had had had a arecent arecent recent fall fall fall (which (which (which had had had resulted resulted resulted ininainahospital ahospital hospital he had had a recent fall (whichin resulted hospital stay) and had lost going out result.

The and had lost confidence confidence inhad going outas asinaaa result.

The stay) stay) stay) and and and had had had lost lost lost confidence confidence confidence iningoing ingoing going out out out asasas a aresult. aresult. result.

The The The stay)Officer and had lost aconfidence going to out asassessed a result. by The Link made Officer made a referral referralfor forinGeorge George tobe be assessed bythe the Link Link Link Officer Officer Officer made made made a areferral areferral referral for for for George George George tototo be be be assessed assessed assessed byby by the the the Link Officer a referral for George toof befuture assessed the Falls Service for to the falls and Servicemade for advice advice toreduce reduce therisk risk of future fallsby and Falls Falls Falls Service Service Service for for for advice advice advice tototo reduce reduce reduce the the the risk risk risk ofofof future future future falls falls falls and and and Falls Service for advice to reduce the risk of future falls and to enable George to his enable George to maintain maintain hisindependence. independence. tototo enable enable enable George George George tototo maintain maintain maintain his his his independence. independence. independence. to enable George to maintain his independence.

The Link Link Support Support Worker Worker accompanied accompaniedGeorge Georgetotoanother another The The The Link Link Link Support Support Support Worker Worker Worker accompanied accompanied accompanied George George George tototo another another another The Link Support Worker accompanied George to another lunch club in in to inin club in the the area area in order order tobuild buildup uphis hisconfidence confidence lunch lunch lunch club club club ininthe inthe the area area area ininorder inorder order tototo build build build up up up his his his confidence confidence confidence ininin lunch club in the area in order to build up his confidence in getting out out and and about about again. again.He Heenjoyed enjoyedthis thisand andeven evensaw saw getting getting getting out out out and and and about about about again. again. again.

He He He enjoyed enjoyed enjoyed this this this and and and even even even saw saw saw getting out and about again.

He enjoyed this and even saw some familiar familiar faces faces from fromthe theexercise exercisegroup grouphe hewas was some some some familiar familiar familiar faces faces faces from from from the the the exercise exercise exercise group group group he he he was was was some familiar facesisisfrom exercise group of he was attending.

George now an attending.

George nowthe anactive activemember member ofboth boththe the attending. attending. attending.

George George George isisnow isnow now an an an active active active member member member ofofof both both both the the the attending.

George now clubs an active of both the toto exercise and and isisconsidering going exercise group group andislunch lunch clubs andmember considering going exercise exercise exercise group group group and and and lunch lunch lunch clubs clubs clubs and and and isisconsidering isconsidering considering going going going tototo exercise group and lunch andGeorge is considering going to other social activities that they had social activities thatclubs theyrun. run.

George hadalso also other other other social social social activities activities activities that that that they they they run. run. run.

George George George had had had also also also other social that they run.

George had also his expressed an interest to expressed anactivities interest in in learning learning tocook cookas ashe hethought thought his expressed expressed expressed an an an interest interest interest ininlearning inlearning learning tototo cook cook cook asasas he he he thought thought thought his his his expressed an interest in learning to cook as he thought his diet was was poor poor (he (he was was eating eatingaalot lotof ofsandwiches). sandwiches).The TheLink Link diet diet diet was was was poor poor poor (he (he (he was was was eating eating eating a alot alot lot ofofof sandwiches). sandwiches). sandwiches).

The The The Link Link Link diet wassignposted poor (he was eating of66sandwiches).

The Link Officer George to free week signposted George toaalot free week‘Let’s ‘Let’sGet Get Officer Officer Officer signposted signposted signposted George George George tototo a afree afree free 6 6week 6week week ‘Let’s ‘Let’s ‘Let’s Get Get Get Officer signposted George a free 6 week ‘Let’s Get Cooking’ course he George isisnow Cooking’ course which which heisistoattending. attending.

George now Cooking’ Cooking’ Cooking’ course course course which which which he he he isisattending. isattending. attending.

George George George isisnow isnow now Cooking’ course which he is attending.

George is now enjoying how and healthy meals enjoying learning learning how to to prepare prepare andcook cook healthy meals enjoying enjoying enjoying learning learning learning how how how tototo prepare prepare prepare and and and cook cook cook healthy healthy healthy meals meals meals enjoying learning how to prepare andalso cook healthy and socialising with others who joined the course. socialising with others whohave have also joined themeals course. and and and socialising socialising socialising with with with others others others who who who have have have also also also joined joined joined the the the course. course. course. and socialising with others who have also joined the course.

George George(left) (left)and andColin Colin(right (right – local – local church church member) member) George George George (left) (left) (left) and and and Colin Colin Colin (right (right (right – –local –local local church church church member) member) member) George (left) and Colin (right – local church member) TheIntegrated IntegratedPlus Plusteam team also helped George complete The also helped George to to complete The The The Integrated Integrated Integrated Plus Plus Plus team team team also also also helped helped helped George George George tototo complete complete complete The Integrated Plus team also helped George tosaid complete theforms formstotoapply apply for Blue Badge George that the for aa Blue Badge asas said that hehe the the the forms forms forms tototo apply apply apply for for for a aBlue aBlue Blue Badge Badge Badge asasas George George George said said said that that that he he he the formswith to apply for a Blue Badge as George said that he struggles with hismobility mobility and would not out shopping struggles his and would not gogo out shopping struggles struggles struggles with with with his his his mobility mobility mobility and and and would would would not not not go go go out out out shopping shopping shopping with his mobility and would not go out shopping ifheheknew knew thathe hecould could not park close enough the ifstruggles that not park close enough to to the ififhe ifhe he knew knew knew that that that he he he could could could not not not park park park close close close enough enough enough tototo the the the ifshops. he knew that he could not park close enough toGeorge’s the Using Blue Badge will help maintain shops.

Using a aBlue Badge will help toto maintain George’s shops. shops. shops.

Using Using Using a aBlue aBlue Blue Badge Badge Badge will will will help help help tototo maintain maintain maintain George’s George’s George’s shops.

Using aand Blue Badge will toon maintain George’s independence andallows allows him to carry on accessing social independence him tohelp carry accessing social independence independence independence and and and allows allows allows him him him tototo carry carry carry on on on accessing accessing accessing social social social independence and allows him to carry on accessing social activitiestotohelp help reduce feelings isolation. activities reduce hishis feelings ofof isolation. activities activities activities tototo help help help reduce reduce reduce his his his feelings feelings feelings ofofof isolation. isolation. isolation. activities to help reduce his feelings of isolation.

“I“Ithink thinkthe theIntegrated Integrated Plus Plus service service is is good. good.

I enjoy I enjoy “I“Ithink “Ithink think the the the Integrated Integrated Integrated Plus Plus Plus service service service isisgood. isgood. good.

I enjoy I enjoy I enjoy “Igoing think the Integrated Plus service is and good.

I good enjoy going toto the the lunch lunchclub club toto socialise socialise and have have good going going going tototo the the the lunch lunch lunch club club club tototo socialise socialise socialise and and and have have have good good good going the lunch club to George socialise food. the up”. food.Itto Itbreaks breaks theday day up”.

Georgeand have good food. food. food.

ItItbreaks Itbreaks breaks the the the day day day up”. up”. up”.

George George George food. It breaks the day up”. George “It“Ithas hasbeen beena apleasure pleasure toto welcome welcome George George into into ourour “It“It“It has has has been been been a apleasure apleasure pleasure tototo welcome welcome welcome George George George into into into our our our “It has been asee pleasure to welcome George our groups groups and andsee the theway way hehe has has responded responded tointo to being being groups groups groups and and and see see see the the the way way way he he he has has has responded responded responded tototo being being being groups and seepeople. the way he hasvery responded to being amongst other George much enjoys thethe amongst other people.

George very much enjoys amongst amongst amongst other other other people. people. people.

George George George very very very much much much enjoys enjoys enjoys the the the amongst other people.

George very much enjoys the exercise clubs hehe attends and it provides exerciseand andthe thelunch lunch clubs attends and it provides exercise exercise exercise and and and the the the lunch lunch lunch clubs clubs clubs he he he attends attends attends and and and ititprovides itprovides provides exercise and the lunch clubs hefood attends itand provides him company and food in in a caring himwith withgood good company and a and caring and him him him with with with good good good company company company and and and food food food ininainacaring acaring caring and and and him with good companyWe and food in managed a caring and supportive atmosphere. have also to to visit supportive atmosphere.

We have also managed visit supportive supportive supportive atmosphere. atmosphere. atmosphere.

We We We have have have also also also managed managed managed tototo visit visit visit supportive atmosphere.

We have also managed George has reduced hishis feeling ofto Georgeatathome home(which (which has reduced feeling ofvisit George George George atathome athome home (which (which (which has has has reduced reduced reduced his his his feeling feeling feeling ofofof George atand home (which has reduced his feeling of isolation) helped him toto successfully isolation) andrecently recently helped him successfully isolation) isolation) isolation) and and and recently recently recently helped helped helped him him him tototo successfully successfully successfully isolation) recently helped him tonow successfully apply pendant.

We have ensured applyfor foraand aLifeline Lifeline pendant.

We have now ensured apply apply apply for for for a aLifeline aLifeline Lifeline pendant. pendant. pendant.

We We We have have have now now now ensured ensured ensured apply for a Lifeline pendant.

We have now ensured that and George is is feeling more thatthis thisisisfully fullyoperational operational and George feeling more that that that this this this isisfully isfully fully operational operational operational and and and George George George isisfeeling isfeeling feeling more more more that this fullyhaving operational and George is feeling more secure atatis home this service in in place.

I hope secure home having this service place.

I hope secure secure secure atathome athome home having having having this this this service service service ininplace. inplace. place.

I hope I hope I hope secure home having this our service in place.

I hope George continues totoaccess services and we willwill Georgeat continues access our services and we George George George continues continues continues tototo access access access our our our services services services and and and we we we will will will George continues tohim access our services and we will continue totoprovide with our support”. continue provide him with our support”. continue continue continue tototo provide provide provide him him him with with with our our our support”. support”. support”. continue to Blackheath provide himLive with our support”.

Peter at Home Manager PeterKing, King, Blackheath Live at Home Manager Peter Peter Peter King, King, King, Blackheath Blackheath Blackheath Live Live Live atatat Home Home Home Manager Manager Manager Peter King, Blackheath Live at Home Manager

Follow us us on on twitter twitter @intplusDudley @intplusDudley Follow Follow Followus us uson on ontwitter twitter twitter |||||| @intplusDudley @intplusDudley @intplusDudley Follow us on twitter @intplusDudley

The assisted living centre has a range of equipment to assist Peoples’ stories Peoples’ Peoples’ Peoples’stories stories stories daily livinMary g. It is located in an adapted helped house which enables to access networks and services to hel Mary helped to access social demonstrati o ns and tri a l use of equi p ment wi t hi n every day Mary helped to access social Mary Mary helped helped to to access access social social maintain her independence networks and services to help her networks networks networksand and andservices services servicesto to tohelp help helpher her her setti n gs such as ki t chen, bedroom or bathroom.

Jason maintain her independence maintain maintain maintainher her herindependence independence independence chaperoned Mary to this appointment and Mary was able to get an electronic bath seat for no additional cost. This was installed a week or so later and Mary says that “the bath seat helps me every day. I am not afraid of falling when getting out of the bath because the chair is great support”. Overall, the bath seat enables Mary to get in and out of the bath with ease and by a press of a button!

man and he is very kind. As a matter of fact, I have found everyone very kind and most helpful. I would give Integrated Plus 11/10 if I could for sorting all of this out for me, I don’t feel so lonely now that I know I have all this support around me and a lovely group Air Time to go to every Thursday”.

Mary now gets a visit from a member of the team, Andy, Mary now gets a avisit from a amember ofofof the team, Andy, Mary Mary now now gets gets avisit visit from from amember member the the team, team, Andy, Andy, every Wednesday and they chat about anything and every every everyWednesday Wednesday Wednesdayand and andthey they theychat chat chatabout about aboutanything anything anythingand and and everything! everything! everything! everything!

Jason (Link Officer for Sedgley, Coseley and Gornal We also gave Mary information on a number of services with Mary in June 2017. We Mary had lost her husband also gave Mary information on a anumber ofofof services We We also also gave gave Mary Mary information information on on anumber number services services and was finding it hard to without him, thatadjust could help, such as the Driving Miss Daisy taxi they service, that could help, such as the Driving Miss Daisy taxi service, that that could could help, help, such such as as the the Driving Driving Miss Miss Daisy Daisy taxi taxi service, service, very close. Her daughter Cruse lives in Hampshire and her Bereavement Care, a calendar of events from Jason (Link Officer in for Sedgley, Coseley and Gornal)so met she Cruse Bereavement Care, a calendar of events from Cruse Cruse Bereavement Bereavement Care, Care, a a calendar calendar of of events events from from lives Gloucester had no close family who l Jason (Link Officer for Sedgley, Coseley and Gornal) met Jason Jason (Link (Link Officer Officer for for Sedgley, Sedgley, Coseley Coseley and and Gornal) Gornal) met met Dudley Stroke Association and thehad Townswomen’s guild with Mary in June 2017. had lostafter her husbandher. in March Mary’s local toMary look daughter sugges Dudley Stroke Association and the Townswomen’s guild Dudley Dudley Stroke Stroke Association Association and and the the Townswomen’s Townswomen’s guild guild with Mary ininJune 2017.

Mary had lost her husband ininMarch with with Mary Mary inJune June 2017.

2017.

Mary Mary had had lost lost her her husband husband inMarch March in Sedgley, all of which Maryher is considering accessing moves Hampshire be closer to and Mary w and was finding it hard to to adjust without him, they were to in allallall ofofof which Mary isisconsidering accessing inSedgley, inSedgley, Sedgley, which which Mary Mary isconsidering considering accessing accessing and was finding itithard tototo adjust without him, they were and and was was finding finding ithard hard adjust adjust without without him, him, they they were were considering this.

In the meantime, Mary wanted to whilst she is still in Dudley. very close.

Her daughter lives in Hampshire and her son whilst she isisstill ininDudley. whilst whilst she she isstill still inDudley.

Dudley. occupied and active in her community to keep her very close.

Her daughter lives in and her son very very close. close.

Her Her daughter daughter lives lives inHampshire inHampshire Hampshire and and her her son son

lives in Gloucester so she had no close family who lived Throughout the months we helped Mary, we built a lives ininGloucester sososo she had no close family who lived lives lives inGloucester Gloucester she she had had no no close close family family who who lived lived During the initial home visit, the Link Officer identif Throughout the months we helped Mary, we built aaa Throughout Throughout the the months months we we helped helped Mary, Mary, we we built built local tothings look after her. Mary’s daughter had suggested she that would benefit Mary.

A referral was made rapport with Mary’s daughter which enabled her to rely on local tototo look after her.

Mary’s daughter had suggested she local local look look after after her. her.

Mary’s Mary’s daughter daughter had had suggested suggested she she rapport with Mary’s daughter which enabled her tois rely on rapport rapport with with Mary’s Mary’s daughter daughter which which enabled enabled her her toto rely rely on on movesCOPD to Hampshire to be closer to her andDudley Mary was group in called Airtime, which a us.

Mary’s daughter communicated with both myself andso moves tototo Hampshire tototo be closer tototo her and Mary was moves moves Hampshire Hampshire be be closer closer her her and and Mary Mary was was Mary’s daughter communicated with both myself and us. us.

Mary’s Mary’s daughter daughter communicated communicated with with both both myself myself and and network for Mary people suffer with chronic obstruc considering this. In the meantime, wanted to getwho more us.

Jason through phone calls, e-mail and texts when she was considering this.

InInthe meantime, Mary wanted tototo get more considering considering this. this.

Inthe the meantime, meantime, Mary Mary wanted wanted get get more more Jason pulmonary disease and other respiratory conditions through phone calls, e-mail and texts when she was Jason Jason through through phone phone calls, calls, e-mail e-mail and and texts texts when when she she was was active in her community to keep her occupied and busy. concerned about her mother and we were able to to m active ininher community tototo keep her occupied and busy. active active in her her community community keep keep her her occupied occupied and and busy. busy.

Time helps people with respiratory conditions concerned about her mother and we were able tototo concerned concerned about about her her mother mother and and we we were were able able friends, offer peer support, better self-manage thei feedback to her daughter about these concerns by visiting Duringcondition the initial home visit, the Link Officer identified some feedback tototo her daughter about these concerns by visiting feedback feedback her her daughter daughter about about these these concerns concerns by by visiting visiting r and generally have some fun.

From this During the initial home visit, the Link Officer identified some During During the the initial initial home home visit, visit, the the Link Link Officer Officer identified identified some some or calling Mary to make sure she was okay. Ideas that her things Georgia that would benefit Mary.

A referral was made to the (the Link Support Worker for Sedgely, Cose ororor calling Mary tototo make sure she was okay.

Ideas that her calling calling Mary Mary make make sure sure she she was was okay. okay.

Ideas Ideas that that her her things that would benefit Mary.

AAreferral was made tototo the things things that that would would benefit benefit Mary.

Mary.

Areferral referral was was made made the the daughter had Time about the care that her Mary mother needed supported Mary to Air and thoro COPD Gornal) group in Dudley called Airtime, which is a social peer daughter had about the care that her mother needed daughter daughter had had about about the the care care that that her her mother mother needed needed COPD group ininDudley called Airtime, which isisais peer COPD COPD group group inDudley Dudley called called Airtime, Airtime, which which asocial asocial social peer peer is enjoyed it, “the group very good, I we have were also taken into account and were able made to inform network for people who suffer with chronic obstructive were also taken into account and we were able to inform were were also also taken taken into into account account and and we we were were able able toto inform inform network for people who suffer with chronic obstructive network network for for people people who who suffer suffer with with chronic chronic obstructive obstructive and we have a great laugh – they are a cheerful her about the groups and services available in the Dudley pulmonary disease and other respiratory conditions.

Air her about the groups and services available in the Dudley her her about about the the groups groups and and services services available available in in the the Dudley Dudleybe Mary had enjoyed the first visit so much, she has pulmonary disease and other respiratory conditions.

Air pulmonary pulmonary disease disease and and other other respiratory respiratory conditions. conditions.

Air Air area, which she was impressed by. going every Time helps with respiratory conditions to make new looks topeople Airtime via taxi and forward to area, which she was impressed by. area, area, which which she she was was impressed impressed by. by.

Time helps people with respiratory conditions tototo make new Time Time helps helps people people with with respiratory respiratory conditions conditions make make new new friends,Thursday. offer peer support, better self-manage their Mary has now sold her house in order for her to move to friends, offer peer support, better self-manage their friends, friends, offer offer peer peer support, support, better better self-manage self-manage their their Mary has now sold her house ininorder for her tototo move tototo Mary Mary has has now now sold sold her her house house inorder order for for her her move move condition and generally have some fun. From this referral, Mary was also referred to the Assisted Living Centre Hampshire to be closer to her daughter.

Although she is condition and generally have some fun.

From this referral, condition condition and and generally generally have have some some fun. fun.

From From this this referral, referral, Hampshire to be closer to her daughter.

Although she isisis fal Hampshire Hampshire to to be be closer closer to to her her daughter. daughter.

Although Although she she Coseley that she was afraid of Georgia (the Link Support as WorkerMary for Sedgely,identified Coseley and excited to move on in herin life, Mary is extremely grateful Georgia (the Link Support Worker for Sedgely, Coseley and Georgia Georgia (the (the Link Link Support Support Worker Worker for for Sedgely, Sedgely, Coseley Coseley and and the house, especially when getting and out of excited tototo move on ininher life, Mary isisextremely grateful excited excited move move on on inher her life, life, Mary Mary isextremely extremely grateful grateful th Gornal)The supported Mary to Air Time and Mary thoroughly the worka thatrange ourselves at Integrated Plus, Enabling assisted living centreforhas of equipment Gornal) supported Mary tototo Air Time and Mary thoroughly Gornal) Gornal) supported supported Mary Mary Air Air Time Time and and Mary Mary thoroughly thoroughly for the work that ourselves atatIntegrated Plus, Enabling for for the the work work that that ourselves ourselves atIntegrated Integrated Plus, Plus, Enabling Enabling enjoyed it, “the group is very good, I have made friends daily living.

It is located in an adapted house Community Support and friends/staff at Airtime which have enjoyed it, group isisvery good, I Ihave made friends enjoyed enjoyed it,“the it,“the “the group group isvery very good, good, Ihave have made made friends friends Community Support and friends/staff at Airtime have Community Community Support Support and and friends/staff friends/staff at at Airtime Airtime have have demonstrations and trial use of equipment within e and we have a great laugh – they are a cheerful lot”. As done for her: and we have a great laugh – they are a cheerful lot”.

As and and we we have have a a great great laugh laugh – – they they are are a a cheerful cheerful lot”. lot”.

As As settings such as kitchen, bedroom or bathroom.

Jas done for her: done done for for her: her: Mary had enjoyed the first visit so much, she has been back Mary had enjoyed the first visit sososo much, she has been back Mary Mary had had enjoyed enjoyed the the first first visit visit much, much, she she has has been been back back chaperoned Mary to this appointment and Mary wa to Airtime via taxi and looks forward to going every get an electronic bath seat for no additional cost. T tototo Airtime via taxi and looks forward tototo going every Airtime Airtime via via taxi taxi and and looks looks forward forward going going every every Thursday. installed a week or so later and Mary says that “the Thursday.

Thursday.

Thursday. seat helps me every day. I am not afraid of fallin

We had also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting feel happier now IIhave have support feel feelhappier happier happiernow now nowI Ihave havesupport support support extremely lonely and confused when problems arose, such “I“I“I“Ifeel from Andy at Enabling from fromAndy Andy AndyatatatEnabling Enabling Enabling as issues with the telephone, television and heating. To help from Community Support, he lovely Community Community CommunitySupport, Support, Support,he he heisisis isaaa alovely lovely lovely man and he very kind.

As man man manand and andhe he heisisis isvery very verykind. kind. kind.As As Asaaa a her in this situation, we made a referral to the Enabling matter of fact, IIhave have found matter matter matterof of offact, fact, fact,I Ihave havefound found found everyone very kind and most Community Support Service, who provide a range of everyone everyone everyonevery very verykind kind kindand and andmost most most helpful.

IIwould would give Integrated helpful. helpful.I Iwould wouldgive give giveIntegrated Integrated Integrated practical help, advice and support to older people, aged 60 helpful.

Plus 11/10 IIcould could for sorting all Plus Plus Plus11/10 11/10 11/10ififif ifI Icould couldfor for forsorting sorting sortingall all all of this out for me, IIdon’t don’t feel so of out of ofthis this thisour out outfor for forme, me, me,I Idon’t don’tfeel feel feelso so so plus, in their homes. It is intended for peopl e who live at Follow blog lonely now that IIknow know IIhave have all lonely lonely lonelynow now nowthat that thatI Iknow knowI Ihave haveall all all home but who need a little extra support on a short term this support around me and this this thissupport support supportaround around aroundme me meand and andaaa a lovely group Air Time to go to lovely lovely lovelygroup group groupAir Air AirTime Time Timeto to togo go goto to to basis, to live independently, happily and successfully. every Thursday”.

getting out Mary was also referred to the Assistedof Livingthe Centre inbath because the chair is grea Mary was also referred tototo the Assisted Living Centre inin Mary Mary was was also also referred referred the the Assisted Assisted Living Living Centre Centre in support”.

Overall, the Coseley as Mary identified that she was afraid of falling in bath seat enables Mary to ge Coseley as Mary identified that she was afraid of falling ininease Coseley Coseley asas Mary Mary identified identified that that she she was was afraid afraid ofof falling falling in out of the bath with and by a press of a button the house, especially when getting in and out of the bath. the house, especially when getting in and out of the bath. the the house, house, especially especially when when getting getting in in and and out out of of the the bath. bath.

We had also that Mary was not seeing very The assisted living centre has a rangenoticed of equipment to assist The assisted living centre has a arange equipment tototo assist The The assisted assisted living living centre centre has has arange range ofof equipment equipment assist assist basis and as a result was ge people on a of day to day daily living.

It is located in an adapted house which enables extremely lonely and confused when problems aros daily living.

ItItisItislocated ininan adapted house which enables daily daily living. living. islocated located inan an adapted adapted house house which which enables enables demonstrations and trial usewith of equipment withintelephone, every day as issues the television and heating demonstrations and trial use ofofof equipment within every day demonstrations demonstrations and and trial trial use use equipment equipment within within every every day day her this situation, settings such asin kitchen, bedroom or bathroom. Jason we made a referral to the Enab settings such asasas kitchen, bedroom ororor bathroom.

Jason settings settings such such kitchen, kitchen, bedroom bedroom bathroom. bathroom.

Jason Jason Community Support who provide a range o chaperoned Mary to this appointment and Mary was ableService, to practical help, advice support to older people, chaperoned Mary tototo this appointment and Mary was able totoand chaperoned chaperoned Mary Mary this this appointment appointment and and Mary Mary was was able able to get an plus, electronic bath seat for no additional cost. This was in their homes.

It is intended for people who l get an electronic bath seat for no additional cost.

This was get get an an electronic electronic bath bath seat seat for for no no additional additional cost. cost.

This This was was home but who need installed a week or so later and Mary says that “the batha little extra support on a shor installed abasis, ororor sososo later and Mary says that “the bath installed installed aweek aweek week later later and and Mary Mary says says that that “the “the bath bath independently, happily and successfull seat helps me everyto day. Ilive am not afraid of falling when seat helps me every day.

I Iam not afraid ofofof falling when seat seat helps helps me me every every day. day.

Iam am not not afraid afraid falling falling when when getting out of the bath because the chair is great getting out ofofof the bath because the chair isisgreat getting getting out out the the bath bath because because the the chair chair isgreat great support”. Overall, the bath seat enables Mary to get in and support”.

Overall, the bath seat enables Mary tototo get ininand support”. support”.

Overall, Overall, the the bath bath seat seat enables enables Mary Mary get get inand and out of the bath with ease and by a press of a button! out ofofof the bath with ease and by a apress ofofof a abutton! out out the the bath bath with with ease ease and and by by apress press abutton! button!

We had also noticed that Mary was not seeing very many We had also noticed that Mary was not seeing very many We We had had also also noticed noticed that that Mary Mary was was not not seeing seeing very very many many people on a day to day basis and as a result was getting people on a aday tototo day basis and asasas a aresult was getting people people on on aday day day day basis basis and and aresult result was was getting getting extremely lonely and confused when problems arose, such extremely lonely and confused when problems arose, such extremely extremely lonely lonely and and confused confused when when problems problems arose, arose, such such as issues with the telephone, television and heating. To help asasas issues with the telephone, television and heating.

To help issues issues with with the the telephone, telephone, television television and and heating. heating.

To To help help her in this situation, we made a referral to the Enabling her ininthis situation, we made a areferral tototo the Enabling her her inthis this situation, situation, we we made made areferral referral the the Enabling Enabling Community Support Service, who provide a range of Community Support Service, who provide a arange ofofof Community Community Support Support Service, Service, who who provide provide arange range practical help, advice and support to older people, aged 60 practical help, advice and support tototo older people, aged 60 practical practical help, help, advice advice and and support support older older people, people, aged aged 60 60 plus, in their homes. It is intended for people who live at plus, inintheir homes.

ItItisItisintended for people who live atatat plus, plus, intheir their homes. homes. isintended intended for for people people who who live live home but who need a little extra support on a short term home but who need a alittle extra support on a ashort term home home but but who who need need alittle little extra extra support support on on ashort short term term basis, to live independently, happily and successfully. basis, tototo live independently, basis, basis, live live independently, independently, happily and successfully. happily happily and and successfully. successfully.

every every everyThursday”.

Thursday”.

Thursday”.

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The assisted living centre has a range of equipment to assist Peoples’ stories Peoples’ stories Peoples’ Peoples’stories stories daily livinMary g. It is located in an adapted helped house which enables to access networks services to hel Mary access social demonstrati ohelped nshelped and trial with usetoofto equifeelings pment withiher nand every day independence Mary access social Mary helped to access social Mr Cmaintain helped of networks and services help her networks networksand andservices servicestoto tohelp helpher her isolation setti n gs such as ki t chen, bedroom or bathroom.

Jason maintain her independence maintain maintainher herindependence independence chaperoned Mary to this appointment and Mary was able to get an electronic bath seat for no additional cost. This was Mr C commented that he is now “feeling much better” installed a week or so later and Mary says that “the bath is pursuing some of his seat helps me every day. I am not afraid of falling when and hobbies such as decorating getting out of the bath because the chair is great his home and growing plants. support”. Overall, the bath seat enables Mary to get in and He has also started to play darts again! Mr C has started out of the bath with ease and by a press of a button! to address his unhealthy

man and he is very kind. As a matter of fact, I have found everyone very kind and most helpful. I would give Integrated Plus 11/10 if I could for sorting all of this out for me, I don’t feel so leating onely now that I know I have all and drinking habits, better around and looks visibly thifeels s support me and a healthier. lovely group Air Time to go to In a short period of time with every Thursday”.

Mary now gets a visit from a member of the team, Andy, Mary now gets a by visit from aOfficer member ofMr theCthe team, Andy, now gets a visit from a member of team, Andy, ItMary was identified the Link that was not every Wednesday and they chat about anything and every and they chat about and everyWednesday Wednesday and they chat aboutanything anything paying his TV licence or his water bill.

With support, Mr Cand everything! everything! everything! was proactive and made an appointment to see Citizens Jason (Link Officer for Sedgley, Coseley and Gornal Advice and theyMary helped Mr C set up plan for his We also gave information on aa payment number of services with Mary in June 2017. We Mary had lost husband also gave Mary information onher a number of services We also gave Mary information on a number of services TV licence.

In addition, both Integrated Plus and Citizens Mr C, who is in his was late 50s, lives alone and has it a learning and finding hard to without him, thatadjust could help, such as the Driving Miss Daisy taxi they service, that could help, such as as thethe Driving Miss Daisy taxi service, that could help, such Driving Miss taxi service, very close.

Her daughter lives in Hampshire and her Advice have jointly helped Mrcalendar C apply for aDaisy discounted disability.

He is registered as partially sighted and has Cruse Bereavement Care, a of events from Jason (Link Officer in for Sedgley, Coseley and Gornal)so met she Cruse Bereavement Care, a calendar of events from Cruse Bereavement Care, a calendar of events from lives Gloucester had no close family who l Jason (Link Officer forfor Sedgley, Coseley and met Jason (Link Sedgley, Coseley and Gornal) met water bill. glaucoma, forOfficer which he is under the care ofGornal) his local Dudley Stroke Association and thehad Townswomen’s guild with Mary in June 2017. had lostafter her husbandher. in March Mary’s local toMary look daughter sugges Dudley Stroke Association and the Townswomen’s guild Dudley Stroke Association and the Townswomen’s guild with Mary in June 2017.

Mary had lost her husband in March with Mary inis June 2017.

Mary had her husband in March hospital.

He also partially deaf.

Mrlost C travels on the bus in Sedgley, all of which Maryher is considering accessing moves Hampshire be closer to and Mary w and was finding it hard to to adjust without him, they were to in Sedgley, all all of of which Mary is considering accessing in Sedgley, which Mary is considering accessing and was finding it hard to adjust without him, they were and was finding it hard to adjust without him, they were considering this.

In the meantime, Mary wanted to regularly as he volunteers at a local care home each week. whilst she is still in Dudley. very close.

Her daughter lives in Hampshire and her son whilst she is still in Dudley. whilst she is still in her Dudley. occupied and active in her community to keep very close.

Her daughter lives in Hampshire and her sonsonHe very close.

Her daughter lives in Hampshire and her He enjoys volunteering and spending time with people. lives in Gloucester so she had no close family who lived Throughout the months we helped Mary, we built a lives in Gloucester sheshe had nono close family who lived lives inDuring Gloucester so had close family who lived the initial home visit, the Link Officer identif has gained many so qualifications and certificates over the Throughout thethe months wewe helped Mary, wewe built a a Throughout months helped Mary, built local tothings look after her. Mary’s daughter had suggested she that would benefit Mary.

A referral was made rapport with Mary’s daughter which enabled her to rely on local to He look her.

Mary’s daughter had suggested sheshe local to look her.

Mary’s daughter had suggested years. is after onafter a limited budget. rapport with Mary’s daughter which enabled herher tois relyrely onon rapport with Mary’s daughter which enabled to movesCOPD to Hampshire to be closer to her andDudley Mary was group in called Airtime, which a us.

Mary’s daughter communicated with both myself andso moves to to Hampshire to to bebe closer to to herher and Mary was moves Hampshire closer and Mary was Mary’s daughter communicated with both myself and us.

Mary’s daughter communicated with both myself and network for Mary people with chronic obstruc considering this. In the meantime, wanted to getwho more us.suffer Jason through phone calls, e-mail and texts when she was considering this.

In the meantime, Mary to to get more considering this.

In the meantime, Mary wanted more Jason Mr C was referred to Integrated Plus bywanted his GP (via a get Multipulmonary disease and other respiratory conditions through phone calls, e-mail and texts when sheshe was Jason through phone calls, e-mail and texts when was active in her community to keep her occupied and busy. concerned about her mother and we were able to to m active in her community to to keep herher occupied busy. active in her community keep and busy.

Time helps people with respiratory conditions Disciplinary Team meeting) because heoccupied suffersand from concerned about herher mother and wewe were able to to concerned about mother and were able friends, offer peer support, better self-manage thei feedback to her daughter about these concerns by visiting isolation, long termhome health conditions an unhealthy Duringcondition the initial visit, the Linkand Officer identified diet. some feedback to to her daughter about these concerns by by visiting feedback her daughter about these concerns visiting r and generally have some fun.

From this During thethe initial home visit, thethe Link Officer identified some During initial home visit, Link Officer identified some or calling Mary to make sure she was okay. Ideas that her Through facewould to face intervention Mr C,was themade Link Officer things Georgia that benefit Mary.

Awith referral to the (the Link Support Worker for Sedgely, Cose or or calling Mary to to make sure sheshe was okay.

Ideas that her calling Mary make sure was okay.

Ideas that her things that would benefit Mary.

A referral was made to to thethe things that would benefit Mary.

A referral was made daughter had Time about the care that her Mary mother needed supported Mary to Air and thoro was ableGornal) to identify a range of support in the COPD group in Dudley called Airtime, organisations which is a social peer daughter had about thethe care that herher mother needed daughter had about care that mother needed COPD group in Dudley called Airtime, which is ais social peer COPD group in Dudley called Airtime, which a social peer is enjoyed it, “the group very good, I we have were also taken into account and were able made to inform local community.

Thewho Linksuffer Officer provided C with network for people with chronicMr obstructive were also taken into account and we were able to inform were also taken into account and we were able to inform network for people who suffer with chronic obstructive network for people who suffer with chronic obstructive and we have a great laugh – they are a cheerful her about the groups and services available in the Dudley guidance anddisease information regarding a number of services pulmonary and other respiratory conditions.

Air her about the groups and services available in the Dudley her about the groups and services available in the Dudleybe Mary had enjoyed the first visit so much, she has pulmonary disease and other respiratory conditions.

AirAir pulmonary disease and other respiratory conditions. area, which she was impressed by. going every and activities based on circumstances and interests.

Time helps withhis respiratory conditions to make new looks topeople Airtime via taxi and forward to area, which she was impressed by. area, which she was impressed by.

Time helps people with respiratory conditions to to make new Time helps people with respiratory conditions make new Some ofThursday. these included the Vision Service, Citizens friends, offer peer support, better Support self-manage their Mary has now sold her house in order for her to move to friends, offer peer support, better self-manage their friends, offer peer support, better self-manage their Mary hashas now sold herher house in order forfor herher to to move to to Mary now sold house in order move Advice and applying for ahave Disabled Person’s Busthis Pass. condition and generally some fun. From referral, Mary was also referred to the Assisted Living Centre Hampshire to be closer to her daughter.

Although she is condition and generally have some fun.

From this referral, condition and generally have some fun.

From this referral, Hampshire to be closer to her daughter.

Although she is is fal Hampshire to be closer to her daughter.

Although she Coseley that she was afraid of Georgia (the Link Support as WorkerMary for Sedgely,identified Coseley and excited to move on in herin life, Mary is extremely grateful Georgia (the Link Support Worker for Sedgely, Coseley and Georgia (the Link Support Worker for Sedgely, Coseley and the house, especially when getting and out of excited to to move onon in her life,life, Mary is extremely grateful excited move in her Mary is extremely grateful th The Link Officer asked theto Link Worker to make a Gornal) supported Mary AirSupport Time and Mary thoroughly the worka thatrange ourselves at Integrated Plus, Enabling The assisted living centreforhas of equipment Gornal) supported Mary to to AirAir Time and Mary thoroughly Gornal) supported Mary Time and Mary thoroughly for thethe work that ourselves at Integrated Plus, Enabling for work that ourselves at Integrated Plus, Enabling referral to the Vision Support Service.

Mr C waslocated visited enjoyed it, “the group is very good, I have made friends daily living.

It is in an adapted house Community Support and friends/staff at Airtime which have enjoyed it, “the group is very good, I have made friends enjoyed it, “the group is very good, I have made friends Community Support and friends/staff at Airtime have Community Support and friends/staff at Airtime have demonstrations and trial use of equipment within e within a week of the referral being made and was given aids and we have a great laugh – they are a cheerful lot”. As done for her: and wewe have a great laugh – they are a cheerful lot”.

As and have a great laugh – they are a cheerful lot”.

As settings such as kitchen, bedroom or bathroom.

Jas done for her: done for her: toMary assist him with daily tasks. a large had enjoyed the living first visit so They much,provided she has been back Mary had enjoyed thethe first visit so so much, sheshe hashas been back Mary had enjoyed first visit much, been back chaperoned Mary to this appointment and Mary wa bright lamp (so that Mr C is able to read his correspondence to Airtime via taxi and looks forward to going every get an electronic bath seat for no additional cost. T to to Airtime viavia taxitaxi and looks forward to to going every Airtime and looks forward going every The Disabled Person’s Bus Pass enables him to access free easily) and a white stick so that is safer whenor crossing the later Thursday. installed aheweek so and Mary says that “the Thursday.

Thursday. bus, train and metro servicesafraid during off peak of hours and helps me every day. I am not fallin road. Mrseat C commented that he is “very happy” with the getting out of the bathalso because the chair is grea Mary was also referred to the Assisted Living Centre in free Ring and Ride journeys. lamp and stated that “it’s easier to clean” his home with the Mary was also referred to to thethe Assisted Living Centre inthe Mary was also referred Assisted Living Centre in support”.

Overall, Coseley as Mary identified that she was afraid of falling in bath seat enables Mary to ge increased light in the room.

The Support Service Coseley as Mary identified that sheVision was afraid of falling inthen Coseley as Mary identified that she was afraid of falling in out of the bath with ease and by a press of a button the house, when getting in and Eye out Centre of the bath. referred Mr Cespecially to the when Birmingham Midlands to see the house, especially getting in and out of the bath. the house, especially when getting in and out of the bath.

We had also that Mary was not seeing very The assisted living centre has a rangenoticed of equipment to assist whether he living needs any further aids.

The assisted centre has a magnification range equipment to to assist The assisted living centre has a range of equipment assist basis and as a result was ge people on a of day to day daily living.

It is located in an adapted house which enables extremely lonely and confused when problems aros daily living.

It isIt located in an adapted house which enables daily living. is located in an adapted house which enables demonstrations and trialhelped usewith of Mr equipment within every day The Link Support Worker C complete a Disabled as issues the telephone, television and heating demonstrations and trial useuse of of equipment within every dayday demonstrations and trial equipment within every her this situation, we made a referral to the Enab settings such asin kitchen, bedroom or bathroom.

Jason Person’s Bus Pass application form and gather the paper settings such as as kitchen, bedroom or or bathroom.

Jason settings such kitchen, bedroom bathroom.

Jason Service, who provide a range o Community Support chaperoned MaryMr toCthis appointment and Mary was for able to evidence needed. was paying £24.50 a fortnight a and practical help, advice support to older people, chaperoned Mary to to thisthis appointment and Mary was able to chaperoned Mary appointment and Mary was able to get an electronic bath seat for no additional cost.

This was bus in orderbath to travel tofor his volunteer placement. plus, in their homes.

It is intended for people who l get anpass electronic seat for nono additional cost.

This was get an electronic bath seat additional cost.

This was but need installed a week later and who Mary says that “the batha little extra support on a shor Within 2ahome weeks ofor theso application being sent he was installed week or so later and Mary says that “the bath installed a week or so later and Mary says that “the bath basis, to live independently, happily and successfull seat helps me every day. I Bus am not afraid of falling when awarded ame Disabled Person’s Pass.

Thisofwas important seat helps every day.

I am notnot afraid falling when seat helps me every day.

I am afraid of falling when getting of thehim bath because the chair isthat great for Mr Cout asout it money and means he is getting ofsaves thethe bath because thethis chair is great getting out of bath because the chair is great support”.

Overall, thevolunteering bath seat enables Mary to getfeeling in and able to continue in his which stops him support”.

Overall, thethe bath seat enables Mary to to getget in and support”.

Overall, bath seat enables Mary in and out of the bath with ease and by a press of a button! isolated. outout of of thethe bath with ease and by by a press of of a button! bath with ease and a press a button!

We had also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting feel happier now II have support feelhappier happiernow nowI have havesupport support extremely lonely and confused when problems arose, such “I “I“Ifeel from Andy at Enabling fromAndy AndyatatEnabling Enabling as issues with the telephone, television and heating. To help from Community Support, lovely Community CommunitySupport, Support,hehe heisis isa a alovely lovely man and is very kind. a man kind. manand andhehe heisPlus isvery very kind.AsAs Asavery a her in this situation, we made a referral to the Enabling Integrated support, matter fact, II have found matter matterofof offact, fact,I have havefound found positive changes have taken everyone very kind and most Community Support Service, who provide a range of everyone everyonevery verykind kindand andmost most plan forII Mr C, and he values helpful. would give Integrated helpful. helpful.I would wouldgive giveIntegrated Integrated practical help, advice and support to older people, aged 60 Plus the ongoing we areallall Plus 11/10 II support could for sorting Plus11/10 11/10if if ifI could couldfor forsorting sorting all of this out for me, II don’t feel ofproviding. out ofthis thisour outfor forme, me,I don’t don’tfeel feelsoso so plus, in their homes. It is intended for peopl e who live at Follow blog lonely now that II know II have lonely lonelynow nowthat thatI know knowI have haveallall all home but who need a little extra support on a short term this support around me and this thissupport supportaround aroundme meand anda a a lovely group Air Time lovely lovelygroup groupAir AirTime Timetoto togogo gototo to basis, to live independently, happily and successfully. every Thursday”.

We had also noticed that Mary was not seeing very many Mr C had mentioned thatthat the communal light outside his flat We had also noticed Mary was not seeing very many We also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting was not Mr Cbasis is and partially this meant that people onworking. a day toAs day basis as as a sighted result was getting people on a day to day and a result was getting extremely lonely and confused when problems arose, such he was not able toand gain easy access to problems his home.

Thesuch Link extremely lonely and confused when problems arose, extremely lonely confused when arose, such as issues with the telephone, television and heating. To help Worker made a calltelevision totelevision the Housing Association and asSupport issues with thethe telephone, and heating.

ToTo help as issues with telephone, and heating. help her in this situation, we made a referral to the Enabling the lightwe was fixed 2 to days, meaning that her incommunal this situation, made a within referral thethe Enabling her in this situation, we made a referral to Enabling Community Support Service, who provide a range of Mr C is nowSupport able to Service, confidently enter his ahome safely.

Community who provide range of of Community Support Service, who provide a range practical help, advice and support to older people, aged 60 Subsequently, the boiler in support Mr Cs to home has now been fixed practical help, advice and support older people, aged 60 60 practical help, advice and to older people, aged plus, in their homes. It is intended for people who live at plus, in their homes.

It is forfor people who livelive at at plus, inhas their homes.

It intended is water intended people who he now access to hot and heating. home but who need a little extra support on a short term home butbut who need a little extra support onon a short term home who need a little extra support a short term basis, to live independently, happily and successfully. basis, to to livelive independently, basis, independently, happily and successfully. happily and successfully.

every everyThursday”.

Thursday”.

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The assisted living centre has a range of equipment to assist Peoples’ stories Peoples’ Peoples’ Peoples’stories stories stories daily livinMary g. It is located in an adapted helped house which enables to access networks and services to hel Mary helped to access social demonstrati o ns and tri a l use of equi p ment wi t hi n every day Mary helped to access social Mary helped to access social Lucy supported from the Integrated Plus welcomes a new maintain her independence networks and services to help her networks services toto help networksand and services helpher her member of staff to the team instability of sofa surfing to setti n gs such as ki t chen, bedroom or bathroom.

Jason maintain her independence maintain her independence maintain her independence finding her own accommodation chaperoned Mary to this appointment and Mary was able to get an electronic bath seat for no additional cost. This was installed a week or so later and Mary says that “the bath seat helps me every day. I am not afraid of falling when getting out of the bath because the chair is great support”. Overall, the bath seat enables Mary to get in and out of the bath with ease and by a press of a button!

man and he is very kind. As a matter of fact, I have found everyone very kind and most helpful. I would give Integrated Plus 11/10 if I could for sorting all of this out for me, I don’t feel so lonely now that I know I have all this support around me and a lovely group Air Time to go to every Thursday”.

Mary now gets a visit from a member of the team, Andy, Mary now gets a visit from a member of of thethe team, Andy, Mary now gets a visit from a member team, Andy, every Wednesday and they chat about anything and every everyWednesday Wednesdayand andthey theychat chatabout aboutanything anythingand and everything! everything! everything!

Jason (Link Officer for Sedgley, Coseley and Gornal We also gave Mary information on a number of services with Mary in June 2017. We Mary had lost husband also gave Mary information onher a number of of services We also gave Mary information on a number services and was finding it hard to without him, thatadjust could help, such as the Driving Miss Daisy taxi they service, that could help, such as the Driving Miss Daisy taxi service, that could help, such as the Driving Miss Daisy taxi service, very close. Her daughter Cruse lives in Hampshire and her Bereavement Care, a calendar of events from Lucy was(Link a victim of domestic violence andand hadGornal) recently left she Jason Officer for Sedgley, Coseley met Cruse Bereavement Care, a calendar of events from Cruse Bereavement Care, a calendar of events from lives in Gloucester so had no close family who l Jason (Link Officer for Sedgley, Coseley and Gornal) met Jason (Link Officer for Sedgley, Coseley and Gornal) met Dudley Stroke Association and thehad Townswomen’s guild herwith partner.

She was2017. livingMary chaotically a friend and Mary’s Mary in June had lostbetween her husband in March local to look after her. daughter sugges Dudley Stroke Association and the Townswomen’s guild Dudley Stroke Association and the Townswomen’s guild with Mary in June 2017.

Mary had lost her husband in March with Mary in June 2017.

Mary had lost husband in March a family member from to sofa inher order keep a to be in Sedgley, all of which Maryher is considering accessing moves to Hampshire closer to and Mary w and was findingand it hard tosofa adjust without him, to they were in Sedgley, all all of of which Mary is considering accessing in Sedgley, which Mary is considering accessing and was finding it hard to adjust without him, they were and was finding it hard to adjust without him, they were considering this.

In the meantime, Mary wanted to roof over her head.

She was vulnerable and depressed and whilst she is still in Dudley. very close.

Her daughter lives in Hampshire and her son whilst she is still in Dudley. whilst she is still in her Dudley. occupied and active her community to keep very close.

HerHer daughter lives in Hampshire and her sonher close. daughter lives in Hampshire and her son didvery not know what to doin next.

She visited her GP and

lives in Gloucester so she had no close family who lived Throughout the months we helped Mary, we built a lives in Gloucester sheshe had nono close family who lived inDuring Gloucester so had close family who lived GPlives referred her to so Integrated Plus.

When she met the Link the initial home visit, the Link Officer identif Throughout thethe months wewe helped Mary, wewe built a a Throughout months helped Mary, built local she tothings look after her. nowhere Mary’s daughter hadfelt suggested she that would benefit Mary.

A referral was made rapport with Mary’s daughter which enabled her to rely on Officer said she had to live and scared and local to to look after her.

Mary’s daughter had suggested sheshe local look after her.

Mary’s daughter had suggested rapport with Mary’s daughter which enabled herher tois relyrely onon rapport with Mary’s daughter which enabled to movesCOPD to The Hampshire to begave closer toinformation her andDudley Mary was group in called Airtime, which a depressed.

Link Officer her about us.

Mary’s daughter communicated with both myself andso moves to to Hampshire to to bebe closer to to herher and Mary was moves Hampshire closer and Mary was us.suffer Mary’s daughter communicated with both myself and us.

Mary’s daughter communicated with both myself and network for Mary people who with chronic obstruc considering this.

In the meantime, wanted to get more domestic violence including SODAto(Survivors Jason through phone calls, e-mail and texts when she was considering this.

Inorganisations the meantime, Mary wanted getget more considering this.

In the meantime, Mary wanted to more Jason pulmonary disease and other respiratory conditions through phone calls, e-mail and texts when sheshe was Jason through phone calls, e-mail and texts when was active in her community to keep her occupied and busy. of Domestic Abuse) and Victim Support.

The Link Officer concerned about her mother and we were able to to m active in her community to to keep herher occupied and busy. active in her community keep occupied and busy.

Time helps people with respiratory conditions concerned about her mother and we were able to concerned about her mother and we were able to discussedfriends, her housing situation and Lucypeer said she was offer support, better self-manage thei feedback to her daughter about these concerns by visiting Duringcondition the initial home visit, the Link Officer identified some feedback to to her daughter about these concerns by by visiting feedback her daughter about these concerns visiting r and generally have some fun.

From this desperate to have her own home and that the stress ofsome sofa During thethe initial home visit, thethe Link Officer identified During initial home visit, Link Officer identified some or calling Mary to make sure she was okay. Ideas that her thingswas that wouldher benefit Mary.

A Officer referral was made to the Georgia (the Link Support Worker for Sedgely, Cose or or calling Mary to to make sure sheshe was okay.

Ideas that her calling Mary make sure was okay.

Ideas that her surfing making ill.Mary.

The Link gave Lucy things that would benefit A referral was made tothe thethe things that would benefit Mary.

A referral was made to daughter had Time about the care that her Mary mother needed Gornal) supported Mary to Air and thoro COPD group in Dudley called Airtime, which is a social peer daughter had about thethe care that herher mother needed daughter had about care that mother needed number for the council’s housing services and COPD group in Dudley called Airtime, which is said ais social peer COPD group in Dudley called Airtime, which a social peer is enjoyed it, “the group very good, I we have were also taken into account and were able made to inform network for people who suffer with chronic obstructive were also taken into account and we were able to inform were also taken into account and we were able to inform Integrated Plus staff would attend any appointments with network for people who suffer with chronic obstructive network for people who suffer with chronic obstructive and we have a great laugh – they are a cheerful her about the groups and services available in the Dudley pulmonary disease ifand other respiratory conditions.

Air Lucy to offer support she needed it and would help her her about the groups and services available in the Dudley her about the groups and services available in the Dudleybe Mary had enjoyed the first visit so much, she has pulmonary disease and other respiratory conditions.

AirAir pulmonary disease and other respiratory conditions. area, which she was impressed by. going every helps people with respiratory conditions to make new looks to Airtime via taxi and forward to actTime on any housing advice provided. area, which she was impressed by. area, which she was impressed by.

Time helps people with respiratory conditions to to make new Time helps people with respiratory conditions make new friends,Thursday. offer peer support, better self-manage their Mary has now sold her house in order for her to move to friends, offer peer support, better self-manage their friends, offer peer support, better self-manage their Mary hashas now sold herher house in order forfor herher to to move to to Mary now sold house in order move Lucy wasMary notand classed as being asFrom she had place condition generally havehomeless some fun. thisareferral, was also referred to the Assisted Living Centre Hampshire to be closer to her daughter.

Although she is condition and generally have some fun.

From this referral, condition and generally have some fun.

From this referral, Hampshire to be closer to her daughter.

Although she is is fal Hampshire to be closer to her daughter.

Although she to Georgia stay even though it was sleeping on other people’s sofas.

Coseley that she was afraid of (the Link Support as WorkerMary for Sedgely,identified Coseley and excited to move on in herin life, Mary is extremely grateful Georgia (the Link Support Worker for Sedgely, Coseley and Georgia (the Link Support Worker for Sedgely, Coseley and the house, especially when getting and out of The Link Support Worker met with Lucy a few weeks later excited to to move onon in her life,life, Mary is extremely grateful excited move in her Mary is extremely grateful th Gornal)The supported Mary to Air Time and Mary thoroughly forhas the worka thatrange ourselves at Integrated Plus, Enabling assisted living centre of equipment Gornal) supported Mary to AirAir Time and Mary thoroughly Gornal) supported Mary to Time and Mary thoroughly and Lucy was becoming more and more depressed with the for thethe work that ourselves at Integrated Plus, Enabling for work that ourselves at Integrated Plus, Enabling enjoyed it, “the group is very good, I have made friends daily living.

It is located in an adapted house Community Support and friends/staff at Airtime which have enjoyed it, “the group is very good, I have made enjoyed it, “the group is very good, I have made friends situation.

Integrated Plus staff asked Lucy’s GP for afriends Community Support and friends/staff at Airtime have Community Support and friends/staff at Airtime have demonstrations and trial use of equipment within e and we have a great laugh – they are a cheerful lot”. As Keeley Waldron is the new Link Officer covering done for her: and wewe have a great laugh – they are a cheerful lot”.

As and have a great laugh – they are a cheerful lot”.

As supporting letter to articulate Lucy’s need for settings such as kitchen, bedroom or bathroom.

Jas done for her: done for her: Mary had enjoyed the first visit so much, she has been back Kingswinford, Amblecote and Brierley Hill. Keeley is Mary had enjoyed the first visit so vulnerability much, sheshe has been back accommodation, to highlight her and express Mary had enjoyed the first visit so much, has been back chaperoned Mary to this appointment and Mary wa Airtime via taxi and having looks forward toplace going covering long termno sick leave for an existing member of get an electronic bath seat for additional cost.

T theto negative impact not her own toevery stay was to Airtime viavia taxitaxi and looks forward to to going every to Airtime and looks forward going every Thursday. installed a week or so later and Mary says that “the the team and we are really pleased that Keeley will be with having on her health. The Link Support Worker liaised with Thursday.

Thursday. seat helps me every day. I am not afraid of fallin us for the next 12 months.

Lucy’s GPgetting who was happy to write a letter in support of out Mary was also referred to the Assistedof Livingthe Centre inbath because the chair is grea Mary was also referred to to thethe Assisted Centre inthe Mary was also referred Assisted Living Centre in Lucy’s situation and support needs.

InLiving the meantime, Lucy A message seat from Keeley support”.

Overall, bath enables Mary to ge Coseley as Mary identified that she was afraid of falling in Coseley as Mary identified that sheproperty was afraid of falling in ease Coseley as identified that she was afraid of in was helped toMary apply for athe council online infalling a local out of bath with and by press of a The part of my role that a I’m most looking forward to button is the house, especially whenevery getting in and out of the bath. library toWe ensure we covered route into securing the house, especially when getting in and out of the bath. the house, especially when getting in and out of the bath. being able to help people learn more about the support had also noticed that Mary was not seeing very The assisted living centre has a range of equipment to assist accommodation.

Throughout time Lucy was trying to The assisted living centre has athis range equipment to to assist The assisted living centre has a range of equipment assist and people on a of day to day basis and astoa result options that are available them in their localwas ge daily living.

It is although located inshe an was adapted house which enables stay positive, nothouse able to carry out extremely lonely and confused when problems daily living.

It and isIt located in an adapted which enables daily living. is located in an adapted house which enables communities. I’m also looking forward to being able to aros demonstrations andvolunteered trial usewith of equipment withintelephone, everyfor day as issues the television and heating paid employment she in a local charity shop demonstrations and trial useuse of of equipment within every dayday work closely with demonstrations and trial equipment within every other professionals to make sure that her this situation, settings such asin kitchen, bedroom or bathroom.

Jason we made a referral to the Enab two days a week.

Due to her low income on benefits settings such as as kitchen, bedroom or or bathroom.

Jason settings such kitchen, bedroom bathroom.

Jason Service, we’re seeing people as a whole, not just focusing their Community Support who provide a on range o chaperoned to thisLucy appointment Mary was able to Integrated PlusMary supported to accessand local foodbanks. practical help, advice to older people, chaperoned Mary to to thisthis appointment and Mary was able to and chaperoned Mary appointment and Mary was able to medicalsupport needs.

I previously worked at Alzheimer’s Society.

Lucy also supported to their obtain and financial getwas an plus, electronic bath seat for nocharacter additional cost.

This was in homes.

It is intended for people who l getget an an electronic bath seat forfor nono additional cost.

This was electronic bath seat additional cost.

This was In my time there I worked as a Dementia Support Worker references from her volunteer placement and her bank. home but who need installed a week or so later and Mary says that “the batha little extra support on a shor installed a week or so later and Mary says that “the bath installed a week or so later and Mary says that “the bath and a Dementia Friends Regional Officer. I’m hopeful that basis, to independently, happily and successfull Integrated Plus also wrote a supporting letter of forfalling her seat helps me every day.

Ilive am not afraid when seat helps me every day.

I am not afraid of falling when seat helps me every day.

I am not afraid of falling when my knowledge of dementia and experience of supporting housing application. getting out of the bath because the chair is great getting outout of of thethe bath because thethe chair is great getting bath because chair is great carer’s will prove useful in my new role. I’ve also been able support”. Overall, the bath seat enables Mary to get in and support”.

Overall, bath seat enables to to get ina and support”.

Overall, the bath seat enables Mary get in and to form good links with a number of voluntary groups who A month later Lucythe was contacted by theMary council with out of the bath with ease and by a press of a button! out of of the bath with ease and by abid press of of a button! out the bath with ease and a for press a button!

I will be able to continue to refer into. It will be great now bidding number and was able toby properties.

Lucy to be able to support people with a wide range of different was successful findingthat accommodation.

She was We had also in noticed Mary was not seeing very many WeWe had also noticed that Mary was notnot seeing very many had also noticed that Mary was seeing very many challenges. I’m sure that I have a lot to learn but I’m raring delighted and said that she could not have done it without people on a day to day basis and as a result was getting people onon a day to to dayday basis and as as a result was getting people a day basis and a result was getting theextremely support of her GP Integrated Plus.

Lucy said thatsuch to go and looking forward to it! lonely andand confused when problems arose, extremely lonely and confused when problems arose, such extremely lonely and confused when problems arose, such sheastrusted Integrated Plus stafftelevision and would have been lost issues with the telephone, and heating.

To help Since starting running back in April this year, I am now as as issues with thethe telephone, television and heating.

ToTo help issues with telephone, television and heating. help addicted to it (running very slowly I must add) but I love without and was now Lucy her in us this situation, welooking made aforward referralto tothe thefuture.

Enabling herher in this situation, wewe made a referral to to thethe Enabling in this situation, made a referral Enabling taking part in various races and collecting the bling at the is now receiving support with finding employment.

Community Support Service, who provide a rangeLast of Community Support Service, who provide a range of of Community Support Service, who provide a range end. I have a six year old son, who despite being too laid week, one of the advice Integrated stafftowere onpeople, their way to 60 a practical help, and Plus support older aged practical help, advice and support to to older people, aged 60 60 practical help, advice and support older people, aged back does keep me busy. When I find the time I like to client’s house and saw Lucy walking along carrying a pot of plus, in their homes. It is intended for people who live at plus, in their homes.

It isIt intended forfor people who livelive at at plus, in their homes. is intended people who relax by watching TV, Game of Thrones is a firm favourite paint on but her who way to heranew “I felt happy and term home need littlehome. extra support on a short home butbut who need a little extra support onon a short term home who need a little extra support a short term followed closely by (I need to be honest) EastEnders! have aand positive impact on satisfied were able tohappily basis, tothat livewe independently, successfully. basis, to to livelive independently, basis, independently, happily and successfully. happily and successfully.

Lucy’s life” (member of Integrated Plus team).

We had also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting feel happier now II have support feelhappier happiernow nowI have havesupport support extremely lonely and confused when problems arose, such “I “I“Ifeel from Andy at Enabling fromAndy AndyatatEnabling Enabling as issues with the telephone, television and heating. To help from Community Support, lovely Community CommunitySupport, Support,hehe heisis isa a alovely lovely man and very kind. man manand andhehe heis is isvery verykind. kind.AsAs Asa a a her in this situation, we made a referral to the Enabling matter fact, II have found matter matterofof offact, fact,I have havefound found everyone very kind and most Community Support Service, who provide a range of everyone everyonevery verykind kindand andmost most helpful.

II would give Integrated helpful.I would wouldgive giveIntegrated Integrated practical help, advice and support to older people, aged 60 helpful.

Plus 11/10 II could for sorting Plus Plus11/10 11/10if if ifI could couldfor forsorting sortingallall all this out for me, II don’t feel ofof out ofthis thisour outfor forme, me,I don’t don’tfeel feelsoso so plus, in their homes. It is intended for peopl e who live at Follow blog lonely now that II know II have lonely lonelynow nowthat thatI know knowI have haveallall all home but who need a little extra support on a short term this support around me and this thissupport supportaround aroundme meand anda a a lovely group Air Time lovely lovelygroup groupAir AirTime Timetoto togogo gototo to basis, to live independently, happily and successfully. every Thursday”. every everyThursday”.

Thursday”.

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The assisted living centre has a range of equipment to assist Peoples’ stories The power of social networks Peoples’ Peoples’stories stories daily livinMary g. It is located in an adapted helped house which enables to access networks and services to hel Mary helped to access social demonstrati o ns and tri a l use of equi p ment wi t hi n every day Mary helped to access social Mary helped to access social maintain Power of social networksher and independence networks and services to help her networks and networks andservices servicestotohelp helpher her peer support setti n gs such as ki t chen, bedroom or bathroom.

Jason maintain her independence maintain maintainher herindependence independence chaperoned Mary to this appointment and Mary was able to get an electronic bath seat for no additional cost. This was installed a week or so later and Mary says that “the bath seat helps me every day. I am not afraid of falling when getting out of the bath because the chair is great support”. Overall, the bath seat enables Mary to get in and out of the bath with ease and by a press of a button!

man and he is very kind. As a matter of fact, I have found everyone very kind and most helpful. I would give Integrated Plus 11/10 if I could for sorting all of this out for me, I don’t feel so lonely now that I know I have all this support around and a Monday Men’s Clubme – going from strength to strength lovely group Air Time to go to every Thursday”.

Mary now gets a visit from a member of the team, Andy, Mary now gets a visit from a member of in the team, Andy, There Mary asnow one gets woman a visit who from could a member not join of the the walk team, but Andy, every Wednesday and they chat about anything and every Wednesday anything and every Wednesday theychat chatabout about anything and still enjoyed sitting and onand a they bench with others watching the everything! everything! everything! world go by and fussing over all the dogs that passed by Jason (Link Officer for Sedgley, Coseley and Gornal with The women decided that weather Wetheir also walkers. gave Mary information on a number of services with Mary in June 2017. We Mary had lost her husband also gave Mary information on a number ofactivities services We also gave Mary information on a outside number of services permitting they would try to do more in and was finding it hard to without him, thatadjust could help, such as the Driving Miss Daisy taxi they service, that could help, such as the Driving Miss Daisy taxi service, that could help, such as the Driving Miss Daisy taxi service, Integrated Plus has been working locally with partner very close. Her daughterthe lives Hampshire and her future.

Thein last session a card of craft making Cruse Bereavement Care, was a calendar events from Jason (Link Officer for Sedgley, Coseley and Gornal) met she Cruse Bereavement Care, a calendar of of events from Cruse Bereavement Care, a(Link calendar events from lives in Gloucester so had no close family who l organisations andfor people referred to Integrated Plus to Jason (Link Officer Sedgley, Coseley and Gornal) met Jason (Link Officer for Sedgley, Coseley and Gornal) met session led by Sue Bloomer Officer for Halesowen Dudley Stroke Association and thehad Townswomen’s guild withinMary inthat Juneenables 2017. had lostafter her husband in March Mary’s local toMary look her. daughter sugges Dudley Stroke Association and the Townswomen’s guild Dudley Stroke Association and the Townswomen’s guild work ways and supports people to in build with Mary in June 2017.

Mary had lostlost herher husband March with Mary in June 2017.

Mary had husband in March and Quarry Bank and Rebecca Cullis (Link Support Worker in Sedgley, all of which Mary is considering accessing moves to Hampshire to be closer to her and Mary w and was finding it hard to adjust without him, they were in Sedgley, all of which Mary is considering accessing in Sedgley, all of which Mary is considering accessing social connections, new friends and share their skills. and was finding it hard to to adjust without him, they were and was finding it make hard adjust without him, they were for Halesowen andinQuarry Bank). Eightwanted women attended to considering this.

In the meantime, Mary whilst she is still Dudley. very close.

Her daughter lives in Hampshire and her son whilst she is still in Dudley. whilst she is still in her Dudley. active in her community to keep occupied and very close.

HerHer daughter lives in Hampshire and herher sonson very close. daughter lives in Hampshire and the session.

The women have set dates in their calendars livesare in Gloucester so she no close family Here some examples ofhad activities going on. who lived Throughout the months we helped Mary, we built a lives in Gloucester so so sheshe had no close family who lived lives inDuring Gloucester had no close family who lived up until December to continue socialising and exploring the initial home Throughout visit, the Link Officer identif thethe months wewe helped Mary, wewe built a a Throughout months helped Mary, built local tothings look after her. Mary’s daughter had suggested she that would benefit Mary.

A referral was rapport with Mary’s daughter which enabled her tomade rely on local to to look after her.

Mary’s daughter had suggested sheshe local look after her.

Mary’s daughter had suggested things they would like to do together.

Women’s Social Club rapport with Mary’s daughter which enabled herher tois relyrely onon rapport with Mary’s daughter which enabled to movesCOPD to Hampshire to be closer to her andDudley Mary was group in called Airtime, which a us.

Mary’s daughter communicated with both myself andso moves to to Hampshire to to bebe closer to to herher and Mary was moves Hampshire closer and Mary was us.suffer Mary’s daughter communicated with both myself and us.

Mary’s daughter communicated with both myself and network for Mary people who with chronic obstruc considering this.

In the meantime, wanted to get more Integrated Plus has workingMary inMary collaboration with Jason through phone calls, e-mail and texts when she was considering this.

In the meantime, wanted to to get more considering this.

Inbeen the meantime, wanted get more Jason pulmonary disease and other respiratory conditions through phone calls, e-mail and texts when sheshe was Jason through phone calls, e-mail and texts when was active in her community toDudley keep her occupied andNHS busy.

Wychbury Medical Practice, MBC and other concerned about her mother and we were able to to m active in her community to to keep herher occupied and busy. active in her community keep occupied and busy.

Time helps people with respiratory conditions concerned about herher mother and wewe were able to to concerned about mother and were able friends, offer peer support, better self-manage thei organisations as part of the Enabling to Improve feedback to her daughter about these concerns by visiting Duringcondition the initial home visit, the LinkPractices Officer identified some feedback to to her daughter about these concerns by by visiting feedback her daughter about these concerns visiting r and generally have some fun.

From this During the initial home visit, the Link Officer identified some During the initial home visit, the Link Officer identified some and Change (EPIC).

AAhigher proportion ofto the or calling Mary to make sure she was okay. Ideas that her things that Programme would benefit Mary. referral was made Georgia (the Link Support Worker for Sedgely, Cose or or calling Mary to to make sure sheshe was okay.

Ideas that her calling Mary make sure was okay.

Ideas that her things that would benefit Mary.

A referral was made tofound thethe things that would benefit Mary.

A referral was made to frequent visitors to Wychbury Medical Practice were daughter had Time about the care that her Mary mother needed supported Mary to Air and thoro COPD Gornal) group in Dudley called Airtime, which is a social peer daughter had about thethe care that herher mother needed daughter had about care that mother needed COPD in The Dudley called Airtime, which is collaboratively ais social peer group in Dudley called Airtime, which a social peer is toCOPD be group women. practice has been working enjoyed it, “the group very good, I we have were also taken into account and were able made to inform network for people who suffer with chronic obstructive were also taken into account and we were able to inform were also taken into account and we were able to inform network for people who suffer with chronic obstructive network for people who suffer with chronic obstructive and we have a great laugh – they are a cheerful with local partners to explore how they can work together her about the groups and services available in the Dudley pulmonary disease and other respiratory conditions.

Air her about the groups and services available in the Dudley her about the groups and services available in the Dudleybe Mary had enjoyed the first visit so much, she has pulmonary disease and other respiratory conditions.

AirAir pulmonary disease and other respiratory conditions. differently with patients the practice and totogain their area, which she was impressed by. going every Time helps withfrom respiratory conditions make new looks topeople Airtime via taxi and forward to area, which she was impressed by. area, which she was impressed by.

Time helps people with respiratory to to make Time helps people with respiratory conditions make new views about services, ensure there conditions needs are being metnew and Thursday. friends, offer peer support, better self-manage their Mary has now sold her house in order for her to move to friends, offer peer support, better self-manage their friends, offer peer support, better self-manage their how they would like to behave involved managing their Mary hashas now sold herher house in order forfor herher to to move to to Mary now sold house in order move condition and generally fun. From this health referral, Mary was some also referred to the Assisted Living Centre Hampshire to be closer to her daughter.

Although she is condition and generally have some fun.

From this referral, condition and generally have some fun.

From this referral, and wellbeing better.

Hampshire to be closer to her daughter.

Although she is is fal Hampshire to be closer to her daughter.

Although she Coseley that she was afraid of Georgia (the Link Support as WorkerMary for Sedgely,identified Coseley and excited to move on in herin life, Mary is extremely grateful Georgia (the Link Support Worker for Sedgely, Coseley and Georgia (the Link Support Worker for Sedgely, Coseley and the house, especially when getting and out of excited to to move onon in her life,life, Mary is extremely grateful excited move in her Mary is extremely grateful th Gornal)The supported Mary to AirofTime and Mary thoroughly Following on fromMary the success the Men’s Club at Christ the worka thatrange ourselves at Integrated Plus, Enabling assisted living centreforhas of equipment Gornal) supported to to AirAir Time and Mary thoroughly Gornal) supported Mary Time and Mary thoroughly for thethe work that ourselves at Integrated Plus, Enabling for work that ourselves at Integrated Plus, Enabling enjoyed it, women “the group isinvited very good, I have madetofriends daily living.

It is located in an adapted house Church Lye, were to come together Community Support and friends/staff at Airtime which have enjoyed it, “the group is very good, I have made friends enjoyed it, “the group is very good, I have made friends Community Support and friends/staff at Airtime have Community Support and friends/staff at Airtime have demonstrations and trial use of equipment within e and wesocially have awhat great laugh – they aredo a cheerful lot”. explore they would like to and how weAs As done for her: and wewe have a great laugh – they are a cheerful lot”. and have a great laugh – they are a cheerful lot”.

As settings such as kitchen, bedroom or bathroom.

Jas done for her: done for her: Marysupport had enjoyed the first soits much, she hashaving been back could it. The club is visit still early days, only Mary had enjoyed thethe first visit soin much, sheshe hashas been back Mary had enjoyed first visit so much, been back chaperoned Mary to this appointment and Mary wa to Airtime via taxi and looks forward to going every get an electronic bath seat for no additional cost. T three times as yet, but already has a core group of tomet Airtime via taxitaxi and looks forward to to going every to Airtime via and looks forward going every Thursday. atoweek and Mary says that Since starting in July 2015, the ‘For Men Monday Club’“the has three toinstalled four women who want be involved. or so later Thursday.

Thursday. seat helps me every day. am not of fallin been aIpopular drop-in placeafraid for local men experiencing getting out of the Mary was referred toenable the Assisted Living Centre inbath because the chair is grea The focus ofalso the club is women toCentre lead oninideas mental health difficulties or social isolation. Around 100 Mary was also referred toto thethe Assisted Living Mary was also referred to Assisted Living Centre in support”.

Overall, the Coseley as Mary identified that she was afraid of falling in bath seat enables Mary to ge themselves.

For example the women might have just wanted menand have usedby the club it started of and around a Coseley as Mary identified that sheshe was afraid of falling in ease Coseley as Mary identified that was afraid of falling in out of the bath with a since press a button house, especially when in and out of theorbath. a the group where they could sit,getting haveina and coffee and chat they third have continued to attend regularly.

A typical the house, especially when getting out of the bath. the house, especially when getting in and out of the bath.

We had also noticed that Mary was not seeing very The assisted living centre has a range of equipment to assist might have wanted the group to be activity based. session welcomes around 15-20 plus the occasional The assisted living centre has a range ofday equipment to to assist The assisted living centre has a range of equipment assist basis people on amore to day and as a men, result was ge daily living.

It is located in an adapted house which enables extremely lonely and confused carers. The club when provides a safeproblems place for men to talk aros daily living.

It isIt located in an adapted house which enables daily living. is located in an adapted house which enables During the firstissues get together, were no plans place,day demonstrations and trial usethere of equipment withinintelephone, every as the television and heating informally with their peers about challenges and demonstrations and trial useuse ofwith equipment within every dayday demonstrations and trial of equipment within every her in this we spoke to theasladies and askedsituation, them what they Jason were we made a referral to the Enab settings such kitchen, bedroom or bathroom. achievements.

New friendships have been forged which is settings such as as kitchen, bedroom or or bathroom.

Jason settings such kitchen, bedroom bathroom.

Jason Service, who Community Support provide a range o expecting or wanting to be. The consensus was that chaperoned Mary to the thisclub appointment and Mary was able to practical help, advice tothat older people, verysupport much a spin-off benefit could not be chaperoned Mary to to thisthis appointment and Mary was able to and chaperoned Mary appointment and Mary was able to they it to include activities quizzes,cost. crafts, etc. get wanted an plus, electronic bath seat for no like additional This was in their homes.

It isengineered. intended for people who l For example, three of the regular attendees getget an an electronic bath seat for nono additional cost.

This was electronic bath seat for additional cost.

This was During the chat it was mentioned that one of the ladies was home but who need a little extra support on a shor installed a week or so later and Mary says that “the bath Javed, Barry and David, who are different ages and from installed abasis, week or or so so later and Mary says that “the bath installed a week later and Mary says that “the bath independently, happily and successfull a seat proficient knitter andto another theafraid ladies hadfalling alwayswhen helps me every day.

Ilive amofnot of different backgrounds, also meet up outside the sessions seat helps meme every day.

I am notnot afraid of of falling when seat helps every day.

I am afraid falling when wanted toout learn knitbecause so she could makeisher partner a getting ofhow the to bath the chair great to offer one another support or just meet for coffee. getting outout of of thethe bath because thethe chair is great getting bath because chair is great Drsupport”.

Who scarf.

This was the enables kind of interactions Overall, theexactly bath seat Mary to get they in and support”.

Overall, thethe bath seat enables Mary to to getget in and support”.

Overall, bath seat enables Mary in and wanted, a trade of ease skills,and of sorts.

That became the focus out of the bathoff with by a press of a button!

In July this year, the Club sadly lost its volunteer cooutout of of thethe bath with ease and by by a press of of a button! bath with ease and a press a button! of activities for the following months: teaching and learning ordinator, Andrew Jewks, and there was a concern that it We to had also that Mary was notone seeing very many how knit.

It noticed was also mentioned that ofvery the women might not continue. However, following We had also noticed that Mary was not seeing many We had also noticed that Mary was not seeing very many peopletoondo a day tostitching day basis as so a result was getting wanted cross atand home again that was people onon a day to to dayday basis and as as a result was getting people a day basis and a result was getting consultation, there was a clear consensus that the Club extremely lonely and when problems arose, such another opportunity toconfused trade skills. extremely lonely and confused when problems arose, such extremely lonely and confused when problems arose, such should continue meeting weekly, in memory of as issues with the telephone, television and heating. To help as as issues with thethe telephone, television and heating.

ToTo help issues with telephone, television and heating. help Andrew. Three volunteers came forward to run the Club.

The twosituation, meet upswe included walk around hernext in this made aareferral to the Saltwells Enabling herher in this situation, wewe made a referral to to thethe Enabling in this situation, made a referral Enabling He will be greatly missed by everyone involved.

Nature Reserve to make the most the good weather.

Community Support Service, whoofprovide a range of The Community Support Service, who provide a range of of Community Support Service, who provide a range women who attended enjoyed getting outaged in the60 practical help, advice this andreally support to older people, The future looks hopeful and the Club seems to form an practical help, advice and support to to older people, aged 60 60 practical help, advice and support older people, aged fresh air and doing something they may not otherwise plus, in their homes. It is intended for people who livefind at important part of the fabric of Christchurch plus, in their homes.

It isIt intended forfor people who livelive at at plus, in their homes. is intended people who the timebut to do. home who need a little extra support on a short term and community life. It is also valued greatly by local home butbut who need a little extra support onon a short term home who need a little extra support a short term basis, to live independently, happily and successfully. health practitioners. basis, to to livelive independently, basis, independently, happily and successfully. happily and successfully.

We had also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting feel happier now II have support feelhappier happiernow nowI have havesupport support extremely lonely and confused when problems arose, such “I “I“Ifeel from Andy at Enabling fromAndy AndyatatEnabling Enabling as issues with the telephone, television and heating. To help from Community Support, lovely Community CommunitySupport, Support,hehe heisis isa a alovely lovely man and very kind. man manand andhehe heis is isvery verykind. kind.AsAs Asa a a her in this situation, we made a referral to the Enabling matter fact, II have found matter matterofof offact, fact,I have havefound found everyone very kind and most Community Support Service, who provide a range of everyone everyonevery verykind kindand andmost most helpful.

II would give Integrated helpful.I would wouldgive giveIntegrated Integrated practical help, advice and support to older people, aged 60 helpful.

Plus 11/10 II could for sorting Plus Plus11/10 11/10if if ifI could couldfor forsorting sortingallall all this out for me, II don’t feel ofof out ofthis thisour outfor forme, me,I don’t don’tfeel feelsoso so plus, in their homes. It is intended for peopl e who live at Follow blog lonely now that II know II have lonely lonelynow nowthat thatI know knowI have haveallall all home but who need a little extra support on a short term this support around me and this thissupport supportaround aroundme meand anda a a lovely group Air Time lovely lovelygroup groupAir AirTime Timetoto togogo gototo to basis, to live independently, happily and successfully. every Thursday”. every everyThursday”.

Thursday”.

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The assisted living centre has a range of equipment to assist Peoples’ stories Peoples’ stories The power of Peoples’ social networks stories daily livinMary g. It is located in an adapted helped house which enables to access networks and services to hel Mary helped to access social demonstrati o ns and tri a l use of equi p ment wi t hi n every day Mary helped to access social Mary helped to access social maintain her independence Friday Friends Club – people networks and services to help her networks services toto help networksand and services helpher her connecting with each other setti n gs such as ki t chen, bedroom or bathroom.

Jason maintain her independence maintain maintainher herindependence independence chaperoned Mary to this appointment and Mary was able to get an electronic bath seat for no additional cost. This was installed a week or so later and Mary says that “the bath seat helps me every day. I am not afraid of falling when getting out of the bath because the chair is great support”. Overall, the bath seat enables Mary to get in and out of the bath with ease and by a press of a button!

man and he is very kind. As a matter of fact, I have found everyone very kind and most helpful. I would give Integrated Plus 11/10 if I could for sorting all of this out for me, I don’t feel so lonely now that I know I have all this support around me and a lovely group Air Time to go to every Thursday”.

Mary now gets a visit from a member of the team, Andy, Mary now gets a visit from a member of of thethe team, Andy, Mary now gets a visit from a member team, Andy, every Wednesday and they chat about anything and every everyWednesday Wednesdayand andthey theychat chatabout aboutanything anythingand and everything! everything! everything!

Jason (Link Officer for Sedgley, Coseley and Gornal We also gave Mary information on a number of services with Mary in June 2017.

Mary had lost husband These included: We also gave Mary information onher a number of of services We also gave Mary information on a number services and was finding it hard to without him, thatadjust could help, such as the Driving Miss Daisy taxi they service, that could help, such as the Driving Miss Daisy taxi service, that could help, such as the Driving Miss Daisy taxi service, very close.

Her daughter Cruse lives in Hampshire and her An element of the work the Integrated Plus project Bereavement Care, a calendar of events from Jason (Link Officer in for Sedgley, Coseley and Gornal)so met she Cruse What it said inCare, the group, staysfamily inof the group and is Cruse Bereavement a calendar of events from Bereavement Care, a calendar events from lives Gloucester had no close who l Jason (Link Officer forfor Sedgley, Coseley Gornal) met Jason (Link Officer Sedgley, Coseley and met encompasses is identifying trends and and gaps inGornal) activities and Dudley Stroke Association and thehad Townswomen’s guild confidential. with Mary in June 2017. had lostafter her husbandher. in March Mary’s local toMary look daughter sugges Dudley Stroke Association and the Townswomen’s guild Dudley Stroke Association and the Townswomen’s guild with Mary in June 2017.

Mary had lost herher husband in March with Mary in 2017. had husband inare March services for theJune citizens ofMary Dudley tolost engage with that of in Sedgley, of which Maryher is considering accessing moves Hampshire be closer to and Mary w Sedgley, Over 16all only. and was finding it hard to to adjust without him, they were to in all of which Mary is considering accessing in Sedgley, all of which Mary is considering accessing and was finding hard to adjust without him, they were and was finding it hard to adjust without him, they were considering this.

In the meantime, Mary wanted to benefit to their ithealth and wellbeing, and to support the whilst she is still in Dudley. whilst Carers allowed. very close.

Her daughter lives in Hampshire and her son whilst she is still in Dudley. she is still in her Dudley. occupied and active in her community to keep very close.

Her daughter lives Hampshire herher son very close.

Her daughter lives in Hampshire and son sector and the community inin meeting theseand trends and

 Respect others opinion and right to speak. lives in Gloucester so she had no close family who lived Throughout the months we helped Mary, we built a lives in Gloucester so so sheshe had nono close family who lived lives inDuring Gloucester had close family who lived gaps. the initial home visit, the Link Officer identif Throughout thepeople months helped Mary, wewe built a a the months we helped Mary, built Throughout Respect forwe who they are. local tothings look after her. Mary’s daughter had suggested she that would benefit Mary.

A referral was made rapport with Mary’s daughter which enabled her to rely on local to to look after her.

Mary’s daughter had suggested sheshe local look after her.

Mary’s daughter had suggested rapport with Mary’s daughter which enabled herher tois relyrely onon rapport with Mary’s daughter which enabled to movesCOPD to and Hampshire to bethe closer to her and Maryidentified was group in Dudley called Airtime, which a Loneliness isolation is overarching theme us.

Mary’s daughter communicated with both myself andso moves to to Hampshire to to bebe closer to to herher and Mary was moves Hampshire closer and Mary was Funds that the group generated would, for the time being, us.

Mary’s daughter communicated with both myself and us.

Mary’s daughter communicated with both myself and network for people who suffer with chronic obstruc considering this.

In the meantime, Mary wanted to get more with regards to presenting issues Mary forMary the patients being Jason through phone calls, e-mail and texts when she was considering this.

In the meantime, wanted to to get more considering this.

In the meantime, wanted get more beJason pulmonary disease and other respiratory conditions housed

by Integrated Plus. through phone calls, e-mail and texts when sheshe was Jason through phone calls, e-mail and texts when was active in her health community to keep her occupied and busy. referred from and social care clinicians and concerned about her mother and we were able to to m active in her community to to keep herher occupied and busy. active in her community keep occupied and busy.

Time helps people with respiratory conditions concerned about her mother and we were able to concerned about her mother and we were able to professionals to Integratedoffer Plus. In response to this,support, the friends, peer better thei feedback to her is daughter these concerns bybut visiting the group notself-manage run about

by Integrated Plus staff Duringcondition the initial home visit, the Link Officer identified some Although feedback to her daughter about these concerns by visiting feedback to her daughter about these concerns by visiting and generally have some fun.

From this During the initial home visit, the Link Officer identified some During the initial home visit, the Link Officer identified some Integrated Plus project is supporting patients in forming a or people calling Mary to make sure she was Plus okay.team Ideaswill that her r themselves, the Integrated be things Georgia that would benefit Mary.

A referral was made to the byorthe (the Link Support Worker for Sedgely, Cose calling Mary to make sure she was okay.

Ideas that her or calling Mary to make sure she was okay.

Ideas that her things that would benefit Mary.

A referral was made to the things that would benefit Mary.

A referral was made to the new peer to peer social support group that have called daughter had about thetocare that her Mary mother from time to time offer advice, supportneeded andthoro supported Mary to Air Time and COPD Gornal) group in Dudley called Airtime, which is a social peer available daughter had about thethe care that herher mother needed daughter had about care that mother needed COPD group in Dudley called Airtime, which is ais social peer COPD group in Dudley called Airtime, which a social peer help themselves Friday Friends. enjoyed it, “the group iswere very I we have also taken intolocal account and were able made to inform the group tapgood, into resources and community network for people who suffer with chronic obstructive were also taken into account and we were able to inform were also taken into account and we were able to inform network for people who suffer with chronic obstructive network for people who suffer with chronic obstructive and we have a great laugh – they are a cheerful herthat about assets maythe be groups of use. and services available in the Dudley pulmonary disease and other respiratory conditions.

Air her about the groups and services available in the Dudley her about the groups and services available in the Dudleybe For shared ownership and increased engagement it was Mary had enjoyed the first visit so much, she has pulmonary disease and other respiratory conditions.

AirAir pulmonary disease and other respiratory conditions. area, which she was impressed by. going every Time helps people withwere respiratory conditions tofacilitation, make new looks to Airtime via taxi and forward to area, which she was impressed by. area, which she was impressed by. important that patients supported, through Time helps people with respiratory conditions to to make new Time helps people with respiratory conditions make new Thursday. offer peer support, better self-manage their tofriends, organise and create their own support groups.

After Mary has now sold her house in order for her to move to friends, offer peer support, better self-manage their friends, offer peer support, better self-manage their Mary hashas now sold herher house in order forfor herher to to move to to Mary now sold house in order move condition and generally some fun. From thisusing referral, Mary was also referred to the Assisted Living Centre initial consultation with a have number of patents, and an Hampshire to be closer to her daughter.

Although she is condition and generally have some fun.

From this referral, condition and generally have some fun.

From this referral, Hampshire to be closer to her daughter.

Although she is is fal Hampshire to be closer to her daughter.

Although she Coseley as identified that she was afraid of Georgia (the Link Support WorkerMary for Sedgely, Coseley and asset based approach thatWorker identified what members ofand the excited to move on in herin life, Mary is extremely grateful Georgia (the Link Support for Sedgely, Coseley Georgia (the Link Support Worker for Sedgely, Coseley and the house, especially when getting and out of excited to to move onon in her life,life, Mary is extremely grateful excited move in her Mary is extremely grateful th Gornal) supported Mary to Air with Timeregards and Mary thoroughly group have to share and to passions, the worka thatrange ourselves at Integrated Plus, Enabling The assisted living centreforhas of equipment Gornal) supported Mary toutilise AirAir Time and Mary thoroughly Gornal) supported Mary to Time and Mary thoroughly for thethe work that ourselves at Integrated Plus, Enabling for work that ourselves at Integrated Plus, Enabling enjoyed it, “the group isgroup very good, I have made friends daily living.

It is located in an adapted house skills and knowledge, the decided where, when and Community Support and friends/staff at Airtime which have enjoyed it, “the group is very good, I have made friends enjoyed it, “the group is very good, I have made friends Community Support and friends/staff at Airtime have Community Support and friends/staff at Airtime have demonstrations and trial use of equipment within e andregularly we havethe a great laugh – meet they are awhat cheerful lot”. As how group would and thelot”. focus done for her: and wewe have a great laugh – they are a cheerful As and have a great laugh – they are a cheerful lot”.

As settings such as kitchen, bedroom or bathroom.

Jas done for her: done for her: Mary had enjoyed the first visit be. so much, she has been back and agenda of the group would Mary had enjoyed the first visit so so much, sheshe hashas been back Mary had enjoyed the first visit much, been back chaperoned Mary to this appointment and Mary wa to Airtime via taxi and looks forward to going every get an electronic bath seat for no additional cost. T toFriday Airtime via taxi and looks forward to going every to Airtime via taxi and looks forward to going every Friends meet on the second and last Friday of each Thursday. installed a week or so later and Mary says that “the Thursday.

Thursday. seat helps month at DY1 Community Building,me Staffordevery Street, Dudley,day. I am not afraid of fallin

We had also noticed that Mary was not seeing very many people on a day to day basis and as a result was getting feel happier now II have support feelhappier happiernow nowI have havesupport support extremely lonely and confused when problems arose, such “I “I“Ifeel from Andy at Enabling fromAndy AndyatatEnabling Enabling as issues with the telephone, television and heating. To help from Community Support, lovely Community CommunitySupport, Support,hehe heisis isa a alovely lovely man and very kind. man manand andhehe heis is isvery verykind. kind.AsAs Asa a a her in this situation, we made a referral to the Enabling matter fact, II have found matter matterofof offact, fact,I have havefound found everyone very kind and most Community Support Service, who provide a range of everyone everyonevery verykind kindand andmost most helpful.

II would give Integrated helpful.I would wouldgive giveIntegrated Integrated practical help, advice and support to older people, aged 60 helpful.

Plus 11/10 II could for sorting Plus Plus11/10 11/10if if ifI could couldfor forsorting sortingallall all this out for me, II don’t feel ofof out ofthis thisour outfor forme, me,I don’t don’tfeel feelsoso so plus, in their homes. It is intended for peopl e who live at Follow blog lonely now that II know II have lonely lonelynow nowthat thatI know knowI have haveallall all home but who need a little extra support on a short term this support around me and this thissupport supportaround aroundme meand anda a a lovely group Air Time lovely lovelygroup groupAir AirTime Timetoto togogo gototo to basis, to live independently, happily and successfully. every Thursday”.

getting out of the bath because the chair is grea Mary was also activities referred to the Assisted Living Centre insuch and suggested include speakers, both health Mary was also referred to to the Assisted Living Centre inthe Mary was also referred the Assisted Living Centre in support”.

Overall, Coseley as Mary identified that she was afraid of falling in bath seat enables Mary to ge asCoseley physio and alternative therapies, and non-health related, Coseley as Mary identified that sheshe was afraid of falling in ease as Mary identified that was afraid of falling in out of the bath with and by a press of a button the house, especially when getting ininsurance, and out of the bath. such as animals, history, finance, law, and the house, especially when getting in and out of the bath. the house, especially when getting in and out of the bath.

We had also noticed that Mary was not seeing very The assisted living centre were has atrips, range of equipment to assist shopping.

Also suggested groups coming The assisted living centre has a range equipment to to assist The assisted living centre has a range of equipment to assist basis and as a result was ge people on a of day to day dailya living.

It is located in an adapted house which enables sing, Christmas party,inactivities provided through bounce extremely lonely and confused when problems aros daily living.

It isIt located an adapted house which enables daily living. is located in an adapted house which enables demonstrations and trial use of equipment within every day as issues with the telephone, television and heating back to health and happiness, raffle and within having students demonstrations and trial useuse of aof equipment every dayday demonstrations and trial equipment within every her in this situation, we made a referral to the Enab settings such as kitchen, bedroom or bathroom.

Jason insettings to talk about services available through the college settings such as as kitchen, bedroom or bathroom.

Jason such kitchen, bedroom or bathroom.

Jasonin Community Support who provide a range o chaperoned Mary to as thishair appointment and Mary was ableService, to relation to areas such and beauty. practical help, advice support to older people, chaperoned Mary to to thisthis appointment and Mary was able to and chaperoned Mary appointment and Mary was able to get an plus, electronic bath seat for no additional cost. This was in their homes.

It is intended for people who l get anmember electronic bath seat for nohappy additional cost.

This was get an electronic bath seat for no additional cost.

This was One of the group was to share detailed home but who need installed a week or so later and Mary says thathis “the batha little extra support on a shor installed abasis, week or or so later and Mary says that “the bath installed a of week so later and Mary says that “the bathto to independently, happily and successfull knowledge the Borough Dudley, another happy seat helps me every day.of Ilive am not afraid ofwas falling when seat helps me every day.

I am not afraid of falling when seat helps me every day.

I am not afraid of falling when share her awareness on alternative therapies and there was getting out of the bath because the chair is great getting out of of the bath because thethe chair is great getting out bath because chair is great another happy tothe devise quizzes entertainment. support”.

Overall, the bath seatfor enables Mary to get in and support”.

Overall, thethe bath seat enables Mary to to getget in and support”.

Overall, bath seat enables Mary in and out of the bath with ease and by a press of a button! out ofgroup thethe bath with ease and by by abepress a button! out of bath with ease and aapress of a button!

The decided there would £1of charge for attendees to cover drinks cake activities such We had also noticed thatand Mary wasand notthat seeing very many We had also noticed that Mary was notnot seeing very many had also noticed that Mary was seeing very many asWe raffles and sales can generate income that can fund people on a day to day basis and as a result was getting people onon a day to to day basis and as as a result was getting people a day day basis and a result was getting activities agreed the group. extremely lonelybyand confused when problems arose, such extremely lonely and confused when problems arose, such extremely lonely and confused when problems arose, such as issues with the telephone, television and heating. To help asItas issues with thethe telephone, television and heating.

ToTo help issues with telephone, television and heating. help was also agreed that Friday Friends would be an open her in and this so situation, we a referral the Enabling group, referrals domade not to to beto made and anyone her in this situation, wewe made a need referral the Enabling her in this situation, made a referral to the Enabling Community Support Service, who provide a range of feeling lonely or isolated canwho attend.

There were, however, a Community Support Service, provide a range of Community Support Service, who provide a range of practical help, advice and support to older people, aged 60 number of ground rules agreed upon by the group. practical help, advice and support to to older people, aged 60 60 practical help, advice and support older people, aged plus, in their homes. It is intended for people who live at plus, in their homes.

It isIt intended forfor people who livelive at at plus, in their homes. is intended people who home but who need a little extra support on a short term home butbut who need a little extra support onon a short term home who need a little extra support a short term basis, to live independently, happily and successfully. basis, to to livelive independently, basis, independently, happily and successfully. happily and successfully.

every everyThursday”.

Thursday”.

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About Integrated Plus Integrated Plus is delivered by Dudley CVS as part of the Dudley Borough’s new care model. Integrated Plus works with people aged 16 and over who frequently visit their GP and people who at high risk of hospital admission.

The difference we aim to make       

Help people become more active and involved in their own communities Ensure people are accessing services appropriate to their needs and that they are entitled to Improve people’s mental health and wellbeing Support people to make a difference to their own communities e.g. through volunteering and peer support Enable the voluntary and community sector to play an active role in integrated care Reduce pressure on health services by supporting people to become less reliant on medical practices thus saving money Ensure social inclusion of clients is taken into consideration at 46 multi-disciplinary team meetings (held at each GP surgery)

Integrated Plus is funded by Dudley Clinical Commissioning Group.

The clients in the stories included in this publication have given permission to share their stories.

Every attempt has been made to accurately reflect their story.

Meet the team Kate Green Integrated Plus Manager Dudley CVS, 7 Albion Street, Brierley Hill, DY5 3EE Tel: 01384 573381 buildingblocks@dudleycvs.org.uk

Jason Griffiths | Locality Link Officer Sedgley, Coseley and Gornal jason@dudleycvs.org.uk 07866 020431 Jason.griffiths1@nhs.net

Terry Gee | Locality Link Officer Dudley and Netherton terry@dudleycvs.org.uk 07866 020340 terry.gee@nhs.net

Nick Tromans | Locality Link Officer Stourbridge, Wollescote and Lye nick@dudleycvs.org.uk 07866 020436 nick.tromans@nhs.net

Keeley Waldron | Locality Link Officer Kingswinford, Amblecote and Brierley Hill keeley@dudleycvs.org.uk 07866 020509 wendy.bains@nhs.net (covering long term sickness for Wendy Bains)

Georgia Davis | Link Support Worker georgia.davis@dudleycvs.org.uk Tel: 07508 307498

Aiesha Parker | Link Support Worker aiesha@dudleycvs.org.uk Tel: 07508 307528

Rebecca Cullis | Link Support Worker rebecca@dudleycvs.org.uk Tel: 07398 350844

Gary Hastie | Link Support Worker gary@dudleycvs.org.uk Tel: 07398 350846

Lorraine Hipkiss | Link Support Worker lorraine@dudleycvs.org.uk Tel: 07398 350847

Sue Bloomer | Locality Link Officer Halesowen and Quarry Bank sue@dudleycvs.org.uk 07989 478567 sue.bloomer@nhs.net

Abdullah Mohamed | Interim Link Support Worker abdullah@dudleycvs.org.uk Tel: 07377 673483