Durham County Council ICT Services to Schools

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ICT Services Catalogue

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Welcome About ICT Services

“ICT Services provides a wide range of technical and support services to local authorities, public sector organisations, schools (including academies and BSF), start-up businesses and community and voluntary organisations across the North East.

We pride ourselves on the high levels of customer care and service provision we deliver. Our widespread customer base is testament to the support we are able to offer.�

Phil Jackman Head of ICT Services Durham County Council

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

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Application Support Services

HPAC SharePoint Support SIMS Software Support Virtual Learning Environment Service Website Development Service

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Call Centre Telephony

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Communication Services Mobile Telephony Telephony

Design and Print

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Creative Design Mailing Printing Solutions

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Cleaning Equipment Maintenance and Repairs Cooker Service Local Exhaust Ventilation Service Portable Appliance Testing (PAT) Radiation Service White and Brown Good Repairs Workshop Equipment Service

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Broadband Service Connectivity Service Content Filtering Resilience Connectivity Service

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Health and Safety Support Services

Infrastructure Support Services

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

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Installations

Air Conditioning Audio Systems Data Cabling and Fibre Optic Installations Digital Signage Electrical Installations Gas Pipe Work Interactive Whiteboards Network Commissioning Plasma Screens Software Wireless Networks

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Audio and Visual Aids Support Hardware Repairs Service Mobile Device Management Service Projector Cleaning Remote Management Service Shared Support Engineer (SSE) Service Systems Support Service

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Consumables ICT Equipment Licensing

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Device Encryption Forensic Investigation and Reporting Security Audit Service Virus Cleansing

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Operational Support Services

Procurement and Purchasing Security Services

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What are the benefits of working with ICT Services

Our People

Our personnel are experts in the field in which they work.

We invest time and money into our staff to ensure they provide the best possible service to our customers. We care for our staff and they care for you.

Our Experience

With almost 20 years of experience and a presence in several local authorities, you can rest assured that we listen to our customers, and strive to supply services to meet their needs.

Our Approach

As a local authority service provider we aim to deliver best value products and services with a public sector ethos at heart.

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Our Support

n A friendly and professional Service Desk, provides the first point of contact for support requests; n An online call management system allows you to log and track your own support requests; n On-site, telephone and remote support provided by a team of experienced engineers; n Procurement of ICT equipment, software and consumables through Durham County Council contracts to obtain a discounted rate for you wherever possible; n A convenient collection and delivery service for repaired items and consumables; n Dedicated account management offering advice and support on the most appropriate solutions to meet your needs; n Consultancy and project management services; n Invitations to seminars, conferences and training courses.

Contact us - ictbusiness@durham.gov.uk Telephone: 03000 261 100 Tel: 1234 567 890 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk Email: ictbusiness@durham.gov.uk

ICT Services

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Application Support Services HPAC

HPAC is a web based library and knowledge solution which can be tailored and deployed by organisations to make resources contained within the library publically available for download or loan. Some of the key features of the system are an administration module, advanced search engine, login and ordering, resource availability notification and a public review system. The solution is commonly used to manage the electronic distribution and loan of leaflets, books, visual aids, posters, models and video media.

SharePoint Support

Microsoft Sharepoint is a web-based platform that can be used by organisations to store and share documents, create shared calendars, discussion forums and much more. The platform is often used as an Intranet to encourage collaborative working and promote communication, internally, within organisations.

ICT Services have specialist knowledge in the use of Microsoft SharePoint and are able to offer a service which designs, creates, develops and supports SharePoint platforms, creating a unique, tailor-made environment for your business and staff.

SIMS Software Support

A key aspect of school life is the effective management of data and information.

Gain advice and guidance from our local SIMS support team who can offer assistance and training on a vast array of Capita modules, including: SIMS.Net; FMS; Assessment Manager; and Lesson Monitor.

Having this high level of support on hand will aid the efficient and secure management of student, staff, and parent data.

“Service and helpfulness are of an excellent standard and quality. Training is always appropriate and well presented, including hand-outs to take away which take you through the procedures. Support is excellent.�

Lorraine Jones Newton Hall Infant School

Virtual Learning Environment

Durham ICT and educational professionals have worked collaboratively to develop a learning platform which enables anywhere, anytime learning for schools and academies. The platform has been in operation for several years and attributes its success to continual development.

Through use of the SIMS Learning Gateway, the learning platform can assist schools in delivering expected types of parental engagement.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Website Development Service

It is well known that the Internet is one of the most widely used communication tools, thus promoting your business via your own website is imperative to enabling success. ICT Services offer a user-friendly hosting and website development service at an affordable rate.

Application Support Services

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Our creative team have many years of experience in producing websites, which are designed to meet specific internationally recognised standards. A well designed website enables you to share up to date information, increase awareness of your business and build a positive image of your organisation within its market segment. The team are able to offer assistance with domain name registration and search engine results ranking to ensure your business is one step ahead of the competition.

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Communication Services Call Centre Telephony

For many organisations their call centre is the first point of contact for customers and is pivotal to the success of the business. ICT Services skilled telephony team are able to design, install and support a complete Mitel Call Centre Telephony solution. Key features include; pick-up groups, auto-attendant, options programming, voicemail, call queuing, call management portal and much more. The team have significant experience in this area of work, having installed over 10,000 handsets in Durham alone.

Mobile Telephony

Mobile telephones are essential to the smooth operation of any organisation. Advice can be provided on handsets, voice and data tariffs and email integration and contracts offered against the Durham County Council mobile framework agreement.

Telephony

Recent decades have seen a transformation in the way people and organisations interact with one another, nowadays people ‘talk’ to one another using email, instant messaging, social networking and SMS, however, telephony is still a vital communication tool within most organisations. Enhancements like the ability to run telephone systems over the Internet (VoIP), the ability to integrate mobile telephones into office based telephone systems and the economies of scale ICT Services offer can reduce support, install and call tariff costs for your organisation. ICT Services can provide a complete Mitel telephony solution for any organisation, including installation, training and on-going support and advice.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Communication Services

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Design and Print Design and Print offer a one stop shop for all your design and print requirements. The following elements can be used individually or collectively:

Creative Design

A team of experienced creative designers are available to assist you in the development of a range of media solutions including the branding or re-branding of your organisation, exhibition materials, and digital media requirements. We listen to customers, providing imaginative yet functional solutions, and give informed advice through the entire process.

Mailing

Mail fulfilment helps you to target mail directly to individuals in a cost effective manner. It takes away the labour intensive task of printing, addressing and enveloping letters and/or multiple documents into one package ready for delivery.

Printing Solutions

Working to the highest standard we can offer a wide range of cost effective printing solutions to meet your requirements. From the smallest to the highest volume and with outstanding black and white or colour quality, we can help you produce a variety of documentation including reports, flyers, leaflets, folders and posters.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Design and Print

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Health and Safety Support Services Cleaning Equipment Maintenance and Repairs

Cleanliness and tidiness may seem low on the organisation’s agenda, but we all know that a clean, safe and healthy premises makes for a better working environment.

We can ensure that your vacuum cleaners, floor polishers and buffers are serviced and maintained to keep them in good working order.

Whilst consumable items are chargeable, there’s no need to worry about costly parts or replacement cables as they’re included!

Cooker Service

With technology seemingly at the forefront of the 21st century, there is still a place in the curriculum for more traditional subjects such as food technology.

Budding chefs need safe, working equipment, which is where we can assist.

This service ensures staff and students are protected by maintaining, repairing and testing cooker equipment in line with Gas Safe and/or electrical standards. Whilst this service is primarily aimed at ICT Services schools’ market, our qualified Gas Safe certification enables us to maintain and service all non-commercial gas and electric cookers.

Local Exhaust Ventilation (LEV) Testing

With lots of experiments going on in the Science department it is essential that waste gases are extracted to leave a safe teaching and learning environment.

Whilst this service is primarily aimed at the schools market, experienced ICT Services personnel are able to service, repair and maintain fume cupboards in most organisations.

Portable Appliance Testing (PAT)

The law dictates that any piece of electrical equipment used by students, staff or visitors must be inspected to comply with the Electricity at Work Regulations 1989.

Electricity is a familiar and necessary part of every day life, and we can help you take simple precautions to reduce the risk of serious injury or damage to your property.

We offer a fully flexible service, which can work around you to ensure any disruption is kept to an absolute minimum.

Another key benefit is that our comprehensive documentation can act as an inventory for your site.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Health and Safety Support Services

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Health and Safety Support Services Radiation Service

Employing a fully trained Radiation Protection Supervisor means we can support your school in ensuring the harmful radiation sources kept in your Science department do not affect the health of students, staff and visitors.

The service involves measuring and recording radiation levels, as well as providing advice on legislation and best practice. A secondary remedial service is also available.

Biennial testing and inspection protects you by certifying your school’s compliance with statutory legislation under the Ionising Regulations 1999.

White and Brown Goods Repairs

We can support you with the installation and repair of white goods such as washing machines, dishwashers, tumble dryers, laminators and shredders.

Workshop Equipment Service

In order to safeguard users in a workshop environment where accidents are more likely to occur, it is imperative that your equipment is maintained and repaired in line with current British Standards.

The service offers an electrical, mechanical and sound level check on all workshop items including lathes, bandsaws and bench drills.

Detailed reports and maintenance evidence will help protect your school in the event of an injury.

“Routine maintenance and testing have been completed and recorded efficiently as and when necessary, technical help and advice are only a phone call away.

The workforce is polite, flexible, and highly skilled therefore always ensuring that work is carried out quickly and with the minimum of interruption to the daily school routines.

I would wholeheartedly recommend the team and services provided to any other educational establishment.”

Mr I Stonehouse Assistant Head Teacher St Leonards Catholic School

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Health and Safety Support Services

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Infrastructure Support Services Broadband Service

As experts in delivering broadband services to local authorities, schools and private sector organisations, we boast a competitive broadband offering which include: n A variety of bandwidth options, ranging from 2Mbps to 1Gbps; n A symmetrical, ‘always on’ connection with sufficient capacity to download and upload large files, data and videos; n A resilient and robust core network; n A cost effective path for bandwidth and infrastructure upgrades; n Firewalls and Intruder Detection and Prevention Systems (IDS/IPS) to ensure your network is protected from unauthorised access; n Performance monitoring; n Remote diagnostic assessment to offer proactive and responsive assistance.

Connectivity Service

Digital communications play an increasing role in the modern organisation for services such as internet, digital telephony, inter-connecting sites, access to software applications and other electronic communications. High speed fibre network connections are an essential enabler for this electronic communication. This service provides a variety of capacity options along with expert advice to ensure that the requirements of your organisation are fulfilled.

Content Filtering

Organisations need to be confident they have a filtering system in place that successfully protects users from inappropriate material, but is flexible enough to allow day to day work to be carried out.

Broadband customers can take advantage of our competitive filtering solution, which boasts the option for customers to control their own filtering policy in-house, or have it managed by us.

The service also allows for the creation of age appropriate policies, offers an audit report facility and real time blocking/unblocking of sites.

Resilient Connectivity Service

Constant access to online systems is an essential factor in ensuring the effective and continued operation of your organisation. This service involves the installation of a secondary superfast connection which provides a seamless failover in the event of a primary connection failure resulting in a minimal disruption.

This service is available to customers subscribing to our fibre connectivity service in a superfast broadband activated area.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Infrastructure Support Services

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Installations Air Conditioning

We can install air conditioning units to various locations situated throughout your site including ICT and server rooms.

Engineers hold a J 11-FGAS Category 1 certificate, allowing them to safely undertake installations using the latest Mitsubishi units.

Audio Systems

From school plays and assemblies to larger presentations and training courses, many organisations now have a need for a specialist sound system. ICT Services are proficient in procuring and installing audio solutions to meet customer exacting needs, from simple speaker installations to complete hall solutions ICT Services work with you to create your vision.

Data cabling and Fibre Optic Installations

Whether it’s a new network socket you need or whole site re-furbishing, ICT services cabling engineers can help, we’re specialists in the design and implementation of Cat5e and Cat6 cabling.

Digital Signage

Digital signage solutions are a great way of communicating with your staff, students or visitors.

Information can be displayed on large screens in key areas, it can be used as a promotional tool for your business, as an information board or as signage. Our specialist ICT teams can provide complete solutions which include software, plasma and network integration.

Electrical Installations

Our competent team can undertake a broad range of electrical installations, completed in accordance to the current 17th Edition Wiring Regulations. n n n n n

Installation of electrical sockets; Upgrading lighting systems; Electrical installations in computer suites; Installations in technology rooms; Electrical maintenance work.

Gas Pipe Work

A Gas Safe Engineer is available to install new pipe work and equipment. All work is undertaken in accordance with the Gas Safe Regulations.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Installations

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Installation Interactive Whiteboards

ICT Services have a team of experienced engineers accredited to install Interactive systems. ICT Services offer a flexible and comprehensive projector and interactive whiteboard installation service. You don’t have to worry about sourcing products and installers separately. Our teams specialise in high quality, sensibly priced installations from a single projector to whole school projector and whiteboard systems.

We undertake full installation of SMARTBoards and Promethean Boards combined with projectors from all the major manufacturers.

Network Commissioning

Specialist networking engineers can design, install, support and maintain a network to your exacting requirements. From a Windows based vanilla network to a specialist RM schools network ICT Services staff are experts in delivering networking solutions. Staff are also on hand to offer advice on network design and suitability, helping you through every stage of the process.

“The network solution provided by ICT Services was chosen as it represented excellent value for money whilst maintaining standards.

The savings made through purchasing this system have allowed us to put more laptops and peripherals into classrooms, giving our children a wider and more hands-on experience of ICT.”

Plasma Screens

ICT Services are experienced in the installation of plasma LCD and LED screen equipment, combining leading edge product expertise with the latest technology, providing innovative solutions to meet the specific needs of your organisation.

Software

With a vast array of software available for use in education and learning today, we can help assist with installations of software onto your networks. Operating in the field for many years our staff can help advise of what works best.

Wireless Networks

ICT Services have a vast amount of experience in installing wireless systems for all sizes and types of organisation. We work with a number of manufacturers and can provide un-managed, single room solutions and fully managed and distributed wireless with blanket-coverage.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Installations

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Operational Support Services Audio & Visual Aids Support

Interactive whiteboards and projectors are key tools for delivering innovative and exciting ways of learning.

Organisations are heavily dependant on these visual aids and know all too well the disruption a fault can cause.

Our engineers are certified to undertake repairs to manufacturer standards such as Promethean and SMART. We work with customers to ensure repairs are speedy and effective.

This repair service also covers CD/DVD players, amplifiers, headphones, musical keyboards, cameras and televisions.

Hardware Repairs Service

With organisations and businesses becoming more and more centralised around ICT, and devices becoming increasingly mobile and vulnerable to incidental damage, the Hardware Repairs contract is an invaluable insurance policy.

This service covers the hardware repair of PCs, laptops, servers, printers, scanners, network equipment, power supply units, netbooks, notebooks and computer peripherals.

We are accredited to repair hardware to manufacturer standards including Samsung, Kyocera and Toshiba.

Mobile Device Management Service

ICT Services Mobile Device Management service provides the tools needed to help control and manage multiple tablet devices, key features include. n Enables the central management of all software on the devices, including the Apple Volume Purchasing Program (VPP); n Enables content to be directly uploaded to Durham’s virtual learning environment without ever touching the device; n Allows direct access to durhamlearning.net email accounts (these email accounts are included within Durham’s virtual learning environment); n Helps you to securely access VPN and Wi-Fi networks; n Allows check-in/check-out facilities enabling multiple users to access a single tablet but still records a log of activity against an individual user; n Gives the ability to create a ‘blacklist’ and ‘whitelist’ of websites accessible from the device; n Allows you to remotely wipe the device of any content in the event of it being lost or stolen.

The Mobile Device Management Service takes away burden of trying to update and manage lots of devices can create, meaning your staff can get on with the more pressing tasks, knowing that device management is in hand.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Operational Support Services

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Operational Support Services Projector Cleaning

Is your projector image looking blurred or unclear?

Dust can easily gather on the lenses and distort images. To keep it in tip top condition we recommend you have a projector cleaned at least every 18 months.

A collection, cleaning and returns service is available, leaving your projector image as good as new.

Remote Management Service

For those ICT professionals that look after more than one premises, travelling from site to site can be timely and costly. ICT Services Remote Management Service allows ICT professionals to remotely access a sites network from a PC with remote agent installed. Because the remote access service enables pro-active monitoring of ICT equipment and reduces the need to travel, the end user receives a more robust and efficient ICT support service.

Shared Support Engineer (SSE) Service

Many organisations already undertaking this service find it absolutely invaluable.

It underpins all other contracts through the provision of an experienced engineer, skilled in the management of ICT systems, allowing your staff to focus on their primary role.

Shared Support Engineers perform general ICT related duties such as updates, software installations and minor repairs.

This cost effective, flexible service is designed to meet the needs of your organisation. The frequency and duration of visits can range from one half day per fortnight to one full day two or three times a week.

Systems Support Service

The service provides a repair, support and restoration service for the “softer” side of your servers, applications and network.

We can assist in all areas of network support from malfunctioning printers, to loss of network drivers, right through to critical data recovery.

As a specialist ICT provider we understand that an organisation’s systems are crucial to organisational success, and in the event of a system failure, no matter how large or small, expert engineers will be on hand to get you back online.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Operational Support Services

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Procurement and Purchasing Consumables

Due to close working relationships developed with suppliers and the ability to purchase in bulk, goods can be procured at a discounted rate.

Products range from ink cartridges to vacuum cleaner bags and from USB sticks to back-up tapes.

A speedy delivery service is also included free of charge.

ICT Equipment

If you’d like to improve the use of ICT in your organisation but are unsure what’s out there or what to do with it, we can help.

We offer a free, unbiased consultancy service, providing you with bespoke advice and recommendations appropriate to your school, taking into account factors such as business need, suitability and budget.

The unrivalled relationships we have with an array of key suppliers means that we can negotiate and purchase on your behalf, gaining competitive discounts for you.

Licensing

Licensing can be daunting; knowing what licenses you need, whether they’re perpetual or annual, what the upgrade options are, there are lots of questions to be answered. Our procurement team have years of experience in dealing with software licensing queries from Microsoft Office, to Anti-virus to specilist software, they can help ensure you get the right software and are appropriately licensed.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Procurement and Purchasing

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Security Services Device Encryption

Do your computers, laptops or mobile storage devices have confidential data stored on them such as names, addresses, dates of birth or passwords?

Do staff take laptops or other mobile devices home?

Have you considered what would happen if one was lost or stolen?

Fines from the Information Commissioners Office for data breaches can run into hundreds of thousands of pounds. Device encryption ensures that data stored on a device is only accessible by authorised people, preventing data violation in the event of loss or theft.

We can encrypt laptops, computers and other mobile storage devices.

Speak to us about how we can help you ensure your data is safe wherever you take it.

Forensic Investigation and Reporting

ICT is an invaluable tool that if used in the right way can transform the way we work.

Unfortunately, it can also be used to detrimental effect, enabling cyber bullying, inappropriate Internet access, fraud and much more.

Our team of EnCase certified examiners can assist in the investigation of such computer related offences.

If you’d like our experts to investigate an incident at your organisation, no matter how big or small, we’re here to help.

Security Audit Service

How secure is your password? How do you protect the data you store about your students and clients?

Are you a target for Internet hackers due to the nature of your organisations and the information you have?

Let us test your security systems and processes. Our trained Data Security Officers have an in-depth knowledge of what threats are out there and how you may be targeted.

Let us help you keep your data and systems safe and secure.

Virus Cleansing

If you have a suspected or confirmed virus on your network our skilled staff are on hand to support you.

We provide telephone support to assist in the removal of the virus, as well as offer advice on the measures you can put in place to prevent future attacks.

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Telephone: 03000 261 100 Portal: http://ictportal.durham.gov.uk/serviceportal Email: ictbusiness@durham.gov.uk

Security Services

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