Introduction
A Welcome from FirstService Residential
Congratulations on the closing of your unit and welcome to Parkside at Mueller! The closing process can be stressful and getting acclimated to your new space can be confusing and sometimes overwhelming This welcome packet is designed to assist you in navigating all things HOA-related and will help ensure that you get settled in just fine!
First Service Residential has been retained to oversee the day-to-day operations of your Condominium Association. The following is a brief outline of some of the services we provide
The duties of FirstService Residential include the responsibility for accounts payable, and accounts receivable, maintaining the financial records, supervising subcontractors that work for the association, and assisting in the enforcement of the provisions of the documents and the general overall administration of the policies established by your Board of Directors. FirstService additionally staffs your building with a General Manager, Assistant General Manager, Facilities Manager, Maintenance Technicians, Front Desk Associates, and Janitorial Staff
The Association also hires outside contractors to service and maintain the Condominium Association’s common property. Guided by contracts, your operating budget, and your Board of Directors, First Service Residential gives these contractors direction and supervision First Service Residential has the experience, knowledge, and training necessary to operate and maintain your community to the highest standards Our personnel are people-oriented and, as such, will work with you, your Board, and subcontractors to help make your community a joy to live in, in addition to preserving and protecting your investment.
Your General Manager, Payal Gupta can be reached at (737) 249-9470, Monday through Friday, and will be on-site Monday through Friday to oversee the day-to-day operations.
You may also contact FirstService Residential’s 24/7 help line at 877-378-2388. We look forward to serving you.
-FirstService Residential
Meet Your Management Team
GENERAL MANAGER
Payal Gupta
Payal moved to Austin in 2015 and brings with her over eleven years of international luxury hospitality experience with projects that took her across the globe, from India, to Germany, Dubai, and ultimately the United States. She now calls Austin her home and is familiar with the Mueller district having launched the neighboring Origin Hotel. Payal is excited to bring her years of experience and expertise to our new community and welcome you to your new home.
CHIEF ENGINEER
John Chinnici
John moved to Austin in 2020 and has spent the past three decades working in commercial real estate management and engineering, having managed and maintained multiple high-rise properties, including the 5 million square foot NY Convention center as well as the 77 story Citi Spire Building, also in NYC
John is a standing member of BOMA (building owners and managers association), NAPE (National Association of Power Engineers) as well as NY Operating Engineers Union membership and Community Association License.
Community Connection Form
Please fill out the following information This will help us get to know you better and provide a more personalized experience within our community.
PERSONAL INFORMATION:
Name
Address
Phone Number
Email Address
Date of Birth
Emergency Contact
Name & Number
HOUSEHOLD INFORMATION:
Number of Adults
Number of Children
Pets (Please Complete Pet Registration Form)
INTERESTS AND PREFERENCES:
Favorite Food
Favorite Bottle of Spirits/Wine
Hobbies / Interests
Sports / Activities You Enjoy
Any Special Skills / Talents
COMMUNITY INVOLVEMENT:
Are you interested in participating in community events and activities?
Would you like to be part of any committees or groups within the community? Please list here.
ADDITIONAL INFORMATION:
1. Is there anything else you would like us to know about you or your household?
By submitting this form, you consent to the collection and use of the information provided for community-related purposes only. Your information will be kept confidential and will not be shared with any third parties without your consent.
Thank you for taking the time to complete this form. We look forward to getting to know you better and creating a vibrant and inclusive community together.
Signature:
Date:
Parking Registration Form
PERSONAL INFORMATION:
VEHICLE INFORMATION:
Vehicle Make
Vehicle Model
Vehicle Year
License Plate Number
State of Registration
ADDITIONAL VEHICLES (IF APPLICABLE):
Vehicle Make
Vehicle Model
Vehicle Year
Vehicle Color
License Plate Number
License Plate Number
PARKING SPACE NUMBER(S):
Terms & Conditions:
By submitting this form, I acknowledge and agree to the following:
- I am the owner or authorized user of the registered vehicle(s).
- I will adhere to all parking rules and regulations set forth by the association
- I understand that parking spaces are assigned
- I will notify the association in writing of any changes to my vehicle(s) or contact information.
Signature:
Date:
Please return this completed form to the front desk or submit it electronically to Payal.Gupta@fsresidential.com If you have any questions or need further assistance, please contact our office at (737) 249-9470.
Thank you for your cooperation in registering your vehicle(s) with the association. Your compliance with the parking regulations helps ensure a smooth and organized parking system within our community
Electric Vehicle Charging
Scheduling Your Move
Once you have confirmed your moving company it’s time to schedule your move-in date with the association.
The website below is where you will be booking your move-in and reserving an elevator for your use
https://parksideatmueller.simplybook.me/v2/
You may also make your reservation by contacting your General Manager at Payal Gupta at Payal.Gupta@fsresidential.com or (737) 249-9470.
Move-In Rules & Policies
● If using a professional moving service: A current certificate of insurance meeting the association minimum requirements
● Moves must be scheduled with the management office at minimum of 48 hours in advance.
Warranty Information
WARRANTY WATCHER
Upon completion of your home purchase, you will be seamlessly enrolled for access to our warranty portal via Warranty Watcher Warranty Watcher will send you an email with your login instructions containing your login and password To conveniently access your portal, simply click HERE or visit https://apps.cpsusa.com/warranty/ParksideAtMueller.html The portal will allow you to log new requests as well as check on the status of previous ones Please note that warranty watcher is for all requests that do not pertain to appliances
WARRANTY WATCHER HOMEOWNER INSTRUCTIONS
After logging into the portal the main menu will appear on the left and the content pane consumes most of the space to the right of the menu Clicking on any menu item will load that item into the content paneL
The My Home section is important if you are an owner who has purchased more than 1 unit. It’s good to visually verify which unit you are selected to and submitting service items for. If you are managing more than one unit, then your top title bar will show the address to the home they are selected to (it remembers your last selection) and that acts as a pull-down menu for you to change the home to any of the other properties in your profile).
New Service Request: Please select a category and location for the item you are submitting. If you are able to provide pictures, that is very helpful. A picture (or multiple pictures) can be uploaded by clicking in the “Select or Drag Photo(s) Here” section.
After inputting the category, location, description and picture you will click “Submit Request” which will move the item down into the Requested Items section. You will repeat the process until you have entered all your requests There is no additional action required once this is complete The builder has immediate access to each request as soon as it exists in the Requested Items list
Service History: You can review your service history here. At a glance then you can see if the item has started being processed (Item would move to the “Rep Assigned” stage, you can see if a contractor has been assigned, whether the item has been scheduled and what items have been completed.
Additional details can be viewed by clicking on the item: Status, Contractor, Scheduled date/time, notes, pictures. Once the items are submitted you cannot edit the details. You can upload additional pictures or write additional notes by clicking on the Notes/Attachments button (the paperclip). Any additional note or picture you add will automatically generate an email to the assigned representative
Finish Schedules
Making Monthly Payments
Your monthly assessment may be paid by mail via check or online through ClickPay.
You may also choose to have your statement electronically mailed to you or have the option to view your Homeowner Statement online, via our online payment processing partner, ClickPay
If you wish to register now, please go to: www.clickpay.com/firstservice and follow the instructions located on the next page.
Once your Warranty Deed is received by the Management office, you will be automatically invited to register with ClickPay and set up convenient recurring payment options (accepted forms of payment include: e-Check, ACH Debit, and Credit/Debit Cards).
ClickPay makes it simple to manage your payments and ensure that your monthly assessment and any other charges on your account are paid on time, even if you are traveling Using ClickPay is the preferred method of submitting your payment For your convenience, step-by-step instructions on how to register are listed below
If you prefer to pay via check, please send a check to:
Parkside at Mueller Condominium Association, Inc.
C/O FirstService Residential 1701 Simond Avenue Austin, TX 78723
Monthly Assessments are due on the 1st of the month and late on the 5th of each month.
Step 1: Creating Your Profile
● Visit login clickpay com/firstservice, click Register, and then create your online profile
● Account Already Exists? If you receive a message stating that an account already exists, you have already been pre-registered within ClickPay. Click the link within the activation email sent to you or simply request a password reset link to gain access to your existing profile.
Step 2: Connecting Your Property
● Enter the FirstService Residential account number found on your statement or coupon book and the Last Name listed on the property agreement.
o Last Name Entered Not Working? Try the co-owner last name or if a business, the full name of the business associated with your unit.
o Direct Debit Users. If you’re looking to gain access to your existing automatic ACH Direct-Debit profile transition to ClickPay, you will be required to verify your banking details associated with this payment schedule.
Step 3: Make a One-Time Payment
● From the home screen, confirm your payment amount and then click Continue.
● Adding a Payment Option: When setting up a one-time or scheduled payment, you will be required to select a new or existing payment option, including e-check (ACH) for FREE or credit and debit card for a nominal fee.
Step 4: Set Up Scheduled Payments
● From the home screen, click Auto Pay and then select your payment option, payment frequency and amount
o Full Amount: Select this option if you want to pay ALL charges on your account automatically including assessment charges, special assessments and one-time fees. You may be provided with the option to set a maximum as well.
o Fixed Amount: Select this option if you want to pay a FIXED amount of the total due Any amount due above the fixed amount will not be paid automatically and you will need to submit a separate, one-time payment for any overage.
o Note: Please ensure your payments are scheduled to run no more than 2 – 3 days prior to your payment being due as your balance may not be available to pull through ClickPay until on or after this date.
Resident Portal (Connect) Registration
Connect is FirstService Residential’s proprietary property management platform. With Connect you will be able to communicate with your property manager, enter work-orders, connect with neighbors, keep up to date with community happenings, and much more quickly and easily.
Connect Highlights
Your Personal Homeowner Account: A self-service platform lets you communicate with your management team, submit service requests, check account balance information, opt-in for electronic delivery, download forms and documents, update your mailing address, obtain package information and much more
Events and Happenings: Never miss a thing by utilizing the community calendar feature and posted community news to stay in-the-know on happenings within your community.
Neighbors: An optional resident directory enables easier interactions with fellow residents Of course, homeowner privacy is a top priority, so this feature is activated only for those who choose to opt-in.
Information: Have a quick question? No problem. Visit the FAQ/Help section of your community website to get answers to some of your most common association questions
Devices: We know that being connected anytime, from anywhere and from any platform is essential for homeowners. To that end, your website's updated and responsive layout is designed to support desktop, tablet and mobile displays and is also available as an app.
Peace of Mind: Get the highest level of protection with up-to-date security and strict privacy settings
Creating your Connect Account
1 Visit your community’s landing page available at: parksideatmueller.connectresident.com/
2. Click Register
3. Registration will require a valid email address and a mobile phone number. Follow the onscreen registration prompts to submit your information.
4. Your registration information will be validated with the sales information provided by the developer and used to activate your profile.
a. If you have any difficulties validating your account please contact your General Manager, Payal Gupta at (737) 249-9470
Parcel Pending Lockers
Insurance
Condominium Insurance in Brief
Insurance within a residential condominium tower can be a daunting and confusing area to navigate. We hope to offer you assurance towards what the association insures and guidance towards what coverages you should discuss with your personal carrier.
High-Rise Condominiums within the State of Texas are required to provide property insurance for the core structure of the building This includes the common elements, common assets, building envelope, and to an extent the individual units. Additionally, the association also carries policies associated with operating the business, including Umbrella or excess coverage, General Liability, Directors and Officers, Cyber Crime, and terrorism.
As an individual unit owner, Parkside’s master policy extends coverage to you as well when and if the association’s policy deductibles are met However, deductibles and expenses associated with adjusting the claim may be assessed to an individual homeowner under certain circumstances. We encourage you to read through the declaration, Section 15.5.
By State Law, if a loss claim within a condominium exceeds the association’s deductible for the applicable line of insurance coverage, then the loss claim is to be filed, administered, and adjusted by the association by default. In other words, the association’s insurance becomes the primary insurance and homeowner’s policies would become secondary when a claim exceeds the association’s applicable deductible. However, if the loss is less than the association’s deductible the homeowner may be responsible, this is referred to as an absence of insurance
Absence of Insurance
In the event a loss event occurs that is under the association’s deductible this results in an ‘absence of insurance’ as the association is unable to meet the requirements to file a claim. In the absence of insurance, the responsibility to restore and repair falls upon the party which would normally be responsible
Absence of Insurance does not mean that insurance is not available, rather it means that the association’s insurance is not available. Your personal insurance may be applicable in the absence of association insurance.
Please inform your insurance brokers/agents of the association’s deductibles as you may have a potential liability for losses up to the association’s deductible.
Insurance Requirements
● Owners are required to purchase and maintain insurance on their personal property and maintain general liability insurance.
● At this time there are no additional insurance requirements and establish minimum standards of coverage. The Board of Directors may choose to enact additional insurance requirements at a later date.
Association Insures:
● Common areas
● Structural elements of the property
● Condo units to original developer finish*
o *If a claim is in excess of the association’s deductible, per Texas Uniform Condominium Act
o While the Association’s insurance is primary when a claim is above the association’s applicable deductible, it is still required that individual insurance is purchased by the homeowner.
Association Does not Insure:
● Personal property of any unit owner or guest
● Betterments & Improvements
o Including remodeled units, non-original elements, non-original floorings, fixtures, etc.
● Individual systems servicing a single homeowner (example: AC Split-System)
● Commercial/Commercial Retail-Unit finish-outs
Utilities
At our association, we have a unique system in place where utilities are metered by the association and billed directly to your HOA account. This means that there is no need for you to set up individual utility accounts with external providers. We take care of all the utility management on your behalf, making it hassle-free for you as a homeowner.
By centralizing the utility billing process, we aim to streamline the payment process and ensure that all homeowners receive accurate and timely bills. This also allows us to negotiate competitive rates with utility providers, resulting in potential cost savings for our community.
Rest assured that you will have access to detailed information about your utility usage and associated charges through our residential portal, Connect This portal provides a convenient platform for you to view and manage your utility bills, making it easy to stay informed about your consumption and expenses.
If you have any questions or concerns regarding the utility billing process, our dedicated support team is available to assist you Simply reach out to us through Connect, and we will be more than happy to address any inquiries you may have
Internet & Cable
We understand that having reliable and high-speed Internet is essential in today’s digital age That’s why we have partnered with three reputable service providers to offer you a range of options to meet your connectivity needs You have the choice of three providers:
STELLARIS
Stellaris Networks is known for its exceptional customer service and reliable Internet services. With Stellaris you can enjoy fast and uninterrupted Internet speeds with no contracts and fees outside of your monthly subscription. For more on Stellaris please visit https://www.stellarisnetworks.com
GOOGLE FIBER
Renowned for its lightning-fast Internet speeds and cutting-edge technology. With Google Fiber, you can experience ultra-high-speed Internet that allows you to stream, download, and browse with ease. In addition, Google Fiber offers a variety of cable packages to suit your viewing preferences. For more on Google Fiber products please visit https://fiber.google.com/internet/ or call
(833) 942-0105 | (833)813-5283 to initiate services
AT&T
A trusted name in the telecommunications industry, offering reliable Internet and cable services With AT&T, you can enjoy fast Internet speeds and a wide selection of cable channels, ensuring that you stay connected and entertained If you are interested in products offered by AT&T you may visit https://www.att.com/ or call
(844)522-2512 to initiate services
To set up your Internet and cable services, simply contact the provider of your choice and inquire about their available packages and pricing They will guide you through the process and help you select the best plan for your needs.
We understand that choosing the right Internet and cable provider is an important decision. We encourage you to research each provider’s offerings, compare prices and packages, and choose the one that best suits your requirements.
Trash & Recycling
Parkside is equipped with two refuse chutes located on the northeast section of the property, near elevator #2.
Please assist us in maintaining the trash chutes and ensuring their availability to all residents by following the guidance below
Trash Chute:
● Trash must be bagged.
● No boxes, glass, or combustible items.
● Do not force items into the chute, this will cause blockages. Leave any item too large to fit the chute within the trash room on your floor They will be retrieved and disposed of by staff
Recycling:
● Austin Texas practices single source recycling, there is no need to separate recyclable items by material.
● No trash bags should be used for recycling Please use paper bags or place your recyclables directly into the chute
● Do not force items into the chute, this will cause blockages. Leave any recyclable item too large to fit the chute within the trach room on your floor. They will be retrieved and recycled by staff.
● Place glass or other similarly fragile items within the designated recycling bin within the trash room on your floor They will be retrieved and recycled by staff
Community Rules & Regulations
Below you will find the association’s initial rules and regulations Please note that the rules listed below are not all inclusive or representative of all rules and regulations applicable to the association, we have included the most common and applicable rules that a new homeowner would benefit from knowing.
We encourage you to read the association’s declaration and community manual for a complete set of rules, regulations, restrictions, and disclosures as they pertain to your new condominium
GENERAL
● Parkside at Mueller is NOT staffed 24/7. Operating hours are 9am – 5pm Monday – Friday.
● For assistance after business hours please contact FirstService Residential’s 24/7 call center at 877-378-2388
● For the community's benefit, quiet hours are from 10pm – 7am, please refrain from loud or disruptive noise during these times.
● Homeowners are responsible for their guests and invitees.
AMENITY RULES
CONFERENCE ROOM
● Hours of Operation: Available 24/7
● Reservations for this amenity can be made through FirstService’s Connect platform.
● Owners are responsible for leaving the conference room clean after use.
DOG GROOMING FACILITY RULES
● Use of the dog grooming facilities is at your own risk.
● Owners are responsible for cleaning up after their pets and leaving the space clean and clear after use.
● All dogs should be healthy and free of contagious diseases and parasites to use this facility.
GYM FACILITIES
● Use at your own risk.
● Hours of Operation: Available 24/7
● No unsupervised minors.
● No pets.
● Users must clean and sanitize equipment after use.
● No amplified music, no phone calls, no recording, and no video conferencing.
POOL AREA:
● Use at your own risk: There is no lifeguard on duty.
● Hours of Operation: 8am – 10pm.
● Owners are responsible for their guests and invitees.
● No glass containers.
● No unsupervised minors
● No pets
● Amplified music must be kept at a responsible volume and not disrupt the enjoyment of others.
● No rowdy behavior.
● No running.
● No diving
Pets at Parkside
● Two pet limitations, except for fish & birds.
o Owners are permitted to keep two (2) pets, either two (2) dogs, two (2) cats, or one (1) dog and one (1) cat.
o Owner may keep up to two (2) birds. Birds can be kept in addition to dogs and/or cats
o Owner may keep fish with no limitation on quantity Fish can be kept in addition to dogs and/or cats.
● All pets must have a pet registration agreement submitted and filed with the association.
● Pets are to be kept on leash at all times when in the common areas of Parkside. Pets are only allowed off-leash within privately owned units and the dog park
● Owners are responsible for cleaning up after their pets, including solid waste within the dog park.
● Owners are responsible for any damage, injury, or disturbances their pets may cause.
● Pets are not allowed to be kept on a balcony unaccompanied by the owner.
● “Porch Potty” or similar artificial grass pet relief items are not allowed to be kept on balconies Balconies cannot be used as a restroom area for pets
● Any fish tank in excess of 30 gallons requires written approval by the Board of Directors and potentially an engineering report.
Service or Emotional Support Animal
Please inform management if your animal is a registered Service Animal or Emotional Support Animal. You will not be asked to disclose any information regarding a disability.
Restrictions:
● No exotic animals
● No pot-bellied pig, snake, trained attack dog, or any other animal deemed by the Board in its sole discretion to be a potential threat to people or other animals
Dog Park Rules
● Use at your own risk.
● Leashes are not required within the confines of the dog park.
● Owners are responsible for cleaning up after their pets
● All dogs should be healthy and free of contagious diseases and parasites