ORIGINAL Authorized signatory:_____________________ RFP# NAD-23-256 1
RFP# NAD-23-256 Attn: Mr. Oris Bowleg NassauAirport Development Company Limited InternationalArrivalsTerminal, 3rd Floor Lynden Pindling InternationalAirport Windsor Field Road Nassau,The Bahamas BAHAMAS TURNKEYSOLUTIONS REQUESTFOR PROPOSALS FORTHE OPERATION OF VENDING MACHINES IN THE DOMESTIC/INTERNATIONALAND US DEPARTURESTERMINAL LYNDEN PINDLING INTERNATIONALAIRPORT NASSAU,THE BAHAMAS 2
October 31, 2022
Commercial Development
Attn: Mr. Oris Bowleg
NassauAirport Development Company Limited InternationalArrivalsTerminal, 3rd Floor Lynden Pindling InternationalAirport Windsor Field Road Nassau,The Bahamas
Dear Mr. Bowleg,
Re: Request for Proposal/Vending Machines for the Domestic/International & US Departure Terminals - Lynden Pindling InternationalAirport, Nassau, The Bahamas
We are very pleased to submit BahamasTurnkey Solutions Proposal in response to your RFPto provide Vending Machines for the Domestic/International & US DepartureTerminals at Lynden Pindling InternationalAirport (LPIA).
With over 10 years experience in the Food & Beverage Industry, our company has the in-depth knowledge to undertake this initiative, complete it effectively, on time and on budget. Our staff consists of experienced professionals & technicians who have a proven track record of providing excellence in service..
Kindly find attached herewith our Proposal along with supporting documents for your review and favourable consideration.
Yours faithfully, BAHAMASTURNKEYSOLUTIONS
D’Anton
Cooper CEO
I, D’Anton Cooper Owner of BahamasTurnkey Solutions confirm that I accept the general terms outlined in this RFP. ____________________________ (D’Anton Cooper)
COVER LETTER
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____________________________ Date RFP# NAD-23-256
EXECUTIVE SUMMARY
Proposers shall submit a summary of the prime features of the Proposal. The Executive Summary must also include a brief statement of how the Proposer meets the Proposal Requirements set out in this Section of this RFP. The Summary must also state that the Proposer generally accepts the terms of the LicenceAgreement.
Bahamas Turnkey Solutions was formed in 2020 by Mr. D’Anton Cooper who saw that the Bahamian market had a need for quick snack options in high traffic areas, this concept was worthy of him business solving. Our mission is to the leader in introducing innovative, quality vending machines to the market through close customer contact and excellent relations with our strategic partnerships.
Our company is a family owned Bahamian business owned by Mr. Cooper and his family. Mr. Cooper currently holds a Bachelors degree in Aeronautical Science, he serves as a CEO of Gofadis Delivery Services, also for over 10 years he served as Manager with Island Choice Water, a local distributor of bottled water and ice product. With his wealth of expertise and extensive work experience, Mr. Cooper along with his staff have a combined business experience of over 25 years of business knowledge to make this vending business a success.
The vending machines we choose will dispense a wide range of drinks and snacks for busy travelling customer. We offer cashless payments and we will ensure that the brands that we offer are of a high quality. We also plan to put in place a call center/customer complaint center that will operate on a daily basis for the sole purpose of resolving any customer complaints as fast as we can within the scope of our business.
With our team managing these vending machines, you can expect professionalism, quality service, clean environment, timely loading of products to our machines on a daily basis and friendly staff. Therefore, Bahamas Turnkey Solutions accepts the terms of the LicenceAgreement.
RFP# NAD-23-256 4
ABOUT US
BahamasTurnkey Solutions is in the business of offering innovate food and beverage products to our clientele. Our initial product line will include soft drink beverages, water, chips, cakes, cookes, chocolates and candies.
We are the future of the vending business. We offer cashless payments and we will ensure that the brands that we offer are of a high quality.
Our business is a Bahamian Family owned, runned by Mr. D’Anton Cooper plays a major role in the business, he currently holds a Bachelor’s Degree inAeronautical Science and over 10+ years as a manager in various food & beverage businesses.
The market in the Bahamas is a good fit for our business model and we plan to expand, provide jobs and contribute to the Bahamian community.
MISSION VISION
Our mission is to establish a vending machine business that will make available a wide range of goods and products from top manufacturing brands at affordable prices.
Our vision is to build a vending machine business that will have an active presence all over the Bahamas.
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RFP# NAD-23-256
RFP# NAD-23-256
SCOPE OF PROJECT
NassauAirport Development Company (NAD, is seeking proposals from prospective bidders (“Proposers”) interested in financing, installing, operating and maintaining vending machines at Lynden Pindling InternationalAirport (LPIA).
The vending machine concession program can serve snacks, non-alcoholic beverages, over the counter medication or other items as suggested by Proposers. NAD has identified three (3) vending machine locations throughout the airport in secure areas such as: 1) Domestic/International DeparturesTerminal; 2) US DeparturesTerminal; and 3) NAD’sAdministrative Office (Boardroom) Level 3
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VENDING MACHINE LOCATIONS LOCATION 1 LOCATION 2 LOCATION 3 RFP# NAD-23-256 7
RFP# NAD-23-256
RENTALTERMS
Term: One (1) year
RenewalTerm One (1)Year Renewal
Premises: See Drawing at “Exhibit II”
*Minimum Guaranteed Rent (MAG):
MinimumAcceptable MAG – $3,600.00 per annum per vending machine (exclusive of VAT) or $300.00 per month per vending machine (exclusive of VAT).
*Percentage Rent: MinimumAcceptable Percentage Rent is 10% of Gross Sales
Fixturing Period 15 days.Tenant is responsible for all infrastructural and installation costs. Minimum Rent and Percentage Rent will not apply during the agreed Fixturing Period.
Licence Commencement DateTBD
Open for business on:TBD – Financial penalty applies if machined not operable and in place on the agreed date.
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BahamasTurnkey Solutions have decided to use theAMS 39 & 35 Snack and Candy Vending Machine models both can hold candy bars, pastries, cakes, chocolates and beverages. ● Sensit® patented guaranteed delivery system ● Cashless Featuring a NayaxTouch Reader with Dollar Bill and Coin Options ● State-of-the-art electronics ● 3-year warranty for board and refrigeration ● 1-yr warranty all other parts ● EnergySensit® cost-saver ● Enhanced ValueVend ● Polyurethane foam ● Most parts are interchangeable with most otherAMS vendor Features: PROPOSED VENDING MACHINE CONCEPT ● Width: 39-inches ● Height: 72-inches ● Depth: 35-inches ● Shipping weight: 600 lbs Specifications: RFP# NAD-23-256 Power Requirements: ● 115 VAC, 60 Hz ● Basic Unit: 3 amps @ 115 VAC (345 watts) ● Refrigerated Snack: 7 amps @ 115 VAC (805 watts) ● Visi-Combo: 10.8 amps @ 115 VAC (1242 watts) ● Visi-Diner/Milk: 10.8 amps @ 115 VAC (1242 watts) 9
PROPOSED VENDING MACHINE CONCEPT
VPOS Touch Credit Card Reader Cashless Device
Including bank interaction, terminal fees, interchange fees, acquirer processing fees, merchant account fees, and chargebacks.
Offer your consumers customizable receipts to track their purchases and engage with your brand even more
OurAMS Vending Machines will be outfitted with the state-of-the-art NayaxTouch Credit Card Reader, making our vending machine Cashless out-of-the-box. With the install of this machine on our vending machines it will allow us to process credit card transactions, track and report monthly sales/transactions and also track and report inventory levels.
The NayaxTouch will accept all major credit cards, digital wallets and mobile payments such asApple Pay and other NFC payment options.
Technology Updates
Software updates are available remotely so that you can enjoy the latest features and fixes without having to visit each machine.
Refund
Nayax can issue automated, remote refunds to the consumer via Nayax’s Monyx Wallet mobile app.
Reporting Procedures
In addition to our cashless credit card system, we will so implement the Quickbooks Accounting Software for our daily and monthly records.At the end of the year we submit to NAD an audited report of the annual gross sales for each vending machine.
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VENDING MACHINE INSTALLATION PLAN
We will arrange with NAD MangementTeam for our Customer ServiceTechnicians to arrange placements of the machines in the requisite locations as detailed in our agreement.
Purpose
To provide our clients an outline of the work taken at their premises in the form of a method statement.
Scope
Work conducted by field service personnel to install, service and repair vending machines.
Responsibilities
Our Customer ServiceTechnicians (CST) are familiar with and comply with the methods outlined in this agreement.
Personal Safety
BahamasTurnkey Solutions makes certain that the safety and wellbeing of our staff and our customers, all Customer ServiceTechnicians (CST) have been trained in:
• General safety including the use of Personal Protection Equipment (PPE).
• RiskAssessment, Method Statement and Safe Working Practices & Procedures for this activity.
• Electrical Safety
• Customer service
Electrical risks
All CST’s have been trained in electrical safety awareness & regulations and have met the required standard set by BahamasTurnkey Solutions. Programming of the machines does not require the machines to be isolated. We will have our CSTtest the electrical supply before installation.
Servicing
Diagnostics testing and the repair of vending machines on customers Site
a) Upon arrival at the Lyden Pindling InternationalAirport premises, the CST’s vehicle will be driven and parked in a safe manner adhering to site rules.
b) All CST’s carry an official company identification card complete with photograph, they will also be wearing a BahamasTurnkey Solutions branded uniform along with safety footwear.
RFP# NAD-23-256
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RFP# NAD-23-256
VENDING MACHINE INSTALLATION PLAN
Servicing (con’td)
c) All CST’s will arrive at Lynden Pindling InternationalAirport on the scheduled day unless an alternative arrangement have been agreed between NAD and our company. Once we arrive, our CSTwill liaise with the key contact person at NAD to inform them of our arrival.
d) Our CST’s will check with the client on specific site hazards and conditions to be aware of, in addition, our CSTwill also make themselves familiar with the fire evacuation procedure & assembly points and adhere to any and all NAD rules and regulations.
e) Any additional hazards identified during the execution of their work will be reported to the client and to the Vending-Machines.ieArea Service Manager. If any likely hazards proposes a risk associated with the vending machine, the machine will be Locked Off andTagged Out
ADDITIONALINFORMATION
Machine Maintenance
Afast 15 minute start up time is all that’s required with a daily valve cleaning programme and wipe down.Aweekly more thorough clean down is required to ensure the unit remains hygienic and working properly. For convenience it can be ‘cleaned in place’, there is no need to remove the refrigerated product or take the unit apart.
Re-stocking Machines
Two (2) Staff members will be required to attend the on-site locations throughout the airport on a daily basis in order to refill the machines. During peak seasons, we will add additional staffing on a as needed basis
SalesAssociate Monday - Sunday 6:00 pm - 8:00pm
Technician Monday - Sunday On-Call
Emergency/Breakdowns
At each vending machine we will place a high visibility sticker which will include our contact numbers and hotline for breakdowns, damages for concerns by your customers and/or staff.
RFP# NAD-23-256
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OPERATIONS PLAN
Our plan once installed is to make certain the machine is managed and maintained to highest standard. Thankfully we have a team of technicians and maintenance professionals manage the machines on a weekly schedule basis.
We plan to assign 2-4 sales associates on a rotation weekly and 1-3 technicians on-call, as well as, weekly maintenance schedules.
WEEKLYSCHEDULE
DAYS SalesAssociates Customer Service Technicians MaintenanceTeam
Monday 6:00pm - 8:00pm 2:00pm - 5:00pm
Tuesday 6:00pm - 8:00pm 2:00pm - 5:00pm
Wednesday 6:00pm - 8:00pm
Thursday 6:00pm - 8:00pm 2:00pm - 5:00pm
Friday 6:00pm - 8:00pm 2:00pm - 5:00pm
Saturday 6:00pm - 8:00pm
Sunday 6:00pm - 8:00pm
Staff
All staff will be easily identifiable with branded logo work shirts (BahamasTurnkey Solutions), Company ID’s and Hi-Viz Safety Vest. Alist of all approved staff members will be submitted into NAD for approval to site location.
Management Team
Management will visit site on a bi-weekly basis to monitor, report and management vending machines.
Cleanliness of Equipment Company will be responsible for the upkeep of the machines on a bi-weekly basis.
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CEO/Operations Manager Area Service Manager Customer ServiceTechnician I SalesAssociates MaintenanceTeam ORGANIZATIONALCHART RFP#
BahamasTurnkey Solutions
a
organizational structure
PLAN 14
NAD-23-256
has
flat
as seen below. OPERATIONS
CUSTOMER SERVICE PHILOSOPHY
BahamasTurnkey Solutions goals with regard to customer service is that we will make certain that our customers receive the best in quality service.
Our plan for your customers will be to offer on-call support via an emergency number so that in the event there are any complaints your customers will receive a live-person response instead of an automated machine.
We are a creative company there we aim for repeat customer satisfaction. Our goal is to implement an interactive creative marketing strategy that will allow your customers and employee to receive offers, prizes and giveaways throughout the day via our NayakApp.
All Vending Machines are outfitted with our cashless system that monitors payments & inventory on a daily basis.The Nayak system generates reports monthly.There is now no need for any cash transactions or removal of cash because of the features of this cashless system.
All major credit cards are accepted at these machines, along with NFTpayments and digital wallets (local & international).
Quality control
The customer experience is paramount to the success of our business, therefore we will maintenance cleanliness, re-stock machines on a daily basis, have our technicians maintain the machines when necessary and offer refunds via the NayakApp when necessary.
"Happy customers are your biggest advocates and can become your most successful sales team."
Lisa Masiello
RFP# NAD-23-256
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MARKETING PLAN
BahamasTurnkey Solutions sets itself apart from its competitors by offering different varieties of products and services. Our marketing strategy will be creative and consists of manipulating the marketing mix variables of Price, Place, Promotion and Product to extract maximum earnings from the market, while delivering customer value in the most effective way possible.
Pricing Strategy
Our pricing strategy consists of product line pricing; determining the prices of a product based on their different features. We base our pricing on the model of machine and the weight/capacity. Pricing also depends on what special features and merchandise added. For example, a small vending machine with snacks would cost less than a medium or large vending machine with snacks because of it’s capacity, weight, and variety of product supplies within the machine. Products with high quality branding are likely to be more expensive. We are going to be pricing our products (snacks within the vending machines) at a price that are competitive with other branding stores. We will also include the pricing of shipping.
Positioning
When customers think of our company, our goal for our image and brand is to have them think reliable, high quality, and convenient. In marketing we want customers to know that our vending machines are fully customized with a variety of their favorite snacks. We support their hunger needs by providing the products that they want and by making certain that we maintain the vending machines. We provide our vending machines with high quality products and make certain that the stall dates are checked before placing them in the machines.
Promotion
BahamasTurnkey Solutions will use its social media and web platforms to promote its product offerings in the marketplaces in New Providence.At its key distribution outlet in new Providence, the firm will have various promotional and product sampling days, to promote the product.The features of the machine will also be demonstrated for customers on these days. Employee Incentive Programs will be experienced through our NayakApp (i.e. Free Beverage, Giveaways, Prizes, Guessing Games, DidYou Know?And so much more.
We will place advertisements throughout the airport, a banner ad will be placed next to each machine with monthly promotions. We will also advertisement at key locations in the terminal.
Place (Distribution)
Given the opportunity, the locations sited by LPIAwill allow our vending machines to placed in high traffic areas, providing convenience for LPIA’s busy travelling customers.
RFP# NAD-23-256
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RFP# NAD-23-256MARKETING PLAN
Terminal PosterAd Mockup 17
Sample
In our marketing strategy will have a social media manager who will be in charge of marketing via our digital advertisements and promotions along with our Print Marketing Collateral.
Promotional Fyer
RFP# NAD-23-256 18
PRODUCT OFFERING RFP# NAD-23-256 Vending Machines Product Offering: • Medium, & Large Snack and Beverage machines • Snack packs: chips, candies, protein bars, cookies, skittles, M&M peanuts, M&M plain, trail mix, Mike, etc. • Beverage products: Bottled Sodas, Canned Sodas, Water, Fruit Drinks, etc. Proposed Estimated Prices Frito Lay Chips (variety) $1.50 Oreo Cookies $1.50 M&M $2.00 Snickers $2.00 Oh Henry $2.00 KitKat $2.00 Twix $2.00 PopTarts $3.00 Reese’s Peanut Cups $2.00 Granola Bars $2.00 Cheese-Its $2.00 Chex Mix $2.00 Pretzels $2.00 Peanuts $2.00 Coke Sodas (bottle) $3.00 Coke Sodas (Can) $2.00 Pepsi Sodas (bottle) $3.00 Pepsi Sodas (bottle) $2.00 Energy Drinks $3.50 Gatorade $3.50 IceTea $3.50 Diet Sodas (can) $2.00 Cold Coffee $3.50 Vitamin Water $3.50 Fruit Juices $3.00 Coconut Water $2.00 Bottle Water $2.00 19
FINANCIALINFORMATION
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BUSINESS LICENCE
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